Cc that ice maker is still not making ice. Verified and found that the door was not engaging the door switch properly to let the ice maker cycle so I adjusted the door to raise a little tested unit again and it cycled and filled as should. Opt test ok.

Installed check valve to door water line using back stock ; used 1 8201815 from stock

"Cc that the freezer is not freezing food. Took temps 10* in freezer and 40* in fresh food section. Removed back panel and found ice block on evaporator. Verify with uv light, no leaks at fresh food section and freezer evaporator. Found deli UI shorted out. Also added nitrogen to unit found leak . Called whirlpool tech line. Unit cant be repaired"

"Cc unit not spinning properly Found gearcase, hub damaged. Recommend to replace gearcase splutch, hub and washplate ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 SHIPPING (shipping and handling)"

Replaced adjusters and rack. Good. Op Test Ok.

"Customer complaint that unit is not heating, confirmed, found thermal fuse open, jumped out unit heated, installed new thermal fuse, op test good ; used 1 3392519 () from stock"

"Cc unit is frosting up again Found service pointer W11512766States to replace front ui ; ordrng 1 W11509096 (Control), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that glass that covers light is broken, confirmed, unit needs new bottom glass, part is out of stock so not scheduling return appointment ; ordrng 1 W10614211 (Glass)"

"Installed new capacitor and harness, op test good"

CC that f8e4 on the control. Confirmed. Found water in the drain pan. Tightened the supply line. Started a cycle couple of times no leaks. Unit Is draining. Opt test ok

"Cc unit microwave turned on by itselfCust stated the microwave unit turned on by itself and the control panel was blank. Customer has to power cycle unit from breaker to get microwave to shut off and console to respond. Customer stated he had the console replaced 2 months ago by a different servicer. Called wp techline, Rich, based on customer issues, being unable to duplicate, quote customer console replacement at this time. Customer is going to call previous servicer to see is part can be replaced under warranty.; ordrng 1 W10887855 (Console)"

Cc that unit kept having a clean lint screen warning or the time was just decreasing fast by itself. Ran diagnostics no error codes than checked the moisture sensors and they had no reading so i removed front panel and found that the moisture sensor plug was not on properly reinstalled ohmed them out again and it had continuity reinstalled everything explained to customer that the sensor not reading will cause the issue with the time decreasing fast. For the warning for the lint screen I checked everything from the inner vent to outside and everything looked good besides the foil vent on back being smashed a little also recommended customer to download the whirlpool app to connect unit to wifi incase unit needs a software update also did a reset to unit tested unit and sensors are working and unit did not display the vent warning opt test ok.

"Replaced bulb and control. Lights working and turning off, good. Op Test Ok."

"Customer complaint that unit is not washing properly, ran test cycle with upright glasses in rack, incoming water temperature at 92 degrees, glasses filled, advised customer to run hot water in sink before starting, unit is operating as designed"

CC that the gasket is coming off on the corner. Confirmed. Was able to reinstall the gasket. Gasket is staying in place. Used Vaseline around the gaskets. Opt test ok

Replace parts but it did not work but found latch broken replace and unit started working opt test ok ; used 1 279570 (LATCH) from stock

"CC that there is a noise and the ff door has a gap. Confirmed. Raised the door with a washer. Steamed the gasket used Vaseline around the gasket. Pulled unit out, noised stopped. Did advised, Noise is normal. Opt test ok ; used 2 487576 () from stock"

"CC that the unit is not heating correctly and the fan runs all the time. Confirmed. Advised cust the fan is cooling the controls and stays on after the oven is turned off. Heated oven to 350*. Bake element is turning on. Bake element is cycling properly (exposed element) Let run for 15 minutes after buzzer, 350*. Showed cust how to calibrate oven. Opt test ok."

"Replaced drain pump, ran diagnostics cycle. Ran a normal cycle. Good. No leaks. All components working, good, Op Test Ok."

"Cc unit is making a loud high noise, sounds like coming from fan, said it did not make this noise until after tech came out last visit, Intermittently happening, also wants me to check oven temp. No error codes. Ran components in Diagnostics mode. No random loud noises coming from the unit or the fans. Have a temp probe inside top oven. Overall average on bake reading 352*. Ram bottom oven as well, components good. No noises, let both run at 350* then set up to 400*. Let run. Good. No noise. Also ran broil, no noise. Showed customer how to calibrate temp if needed. Customer to monitor and customer to record noise if necessary before having techs come back. Unit is good as of today. Op Test Ok."

Cc that unit was not making ice. Ran diagnostics and unit had a E2 error code motor lost position tried recycling but wouldnt cycle so found a ice maker in the truck replaced it tested to make sure it would cycle and fill and it did opt test ok.; used 1 W11579560 (Icemaker) from stock

Reinstalled cover I forgot to install opt test ok.

Replace fan opt test ok

Ordering pulley and belt cannot duplicate but she said is squealing ; ordrng 1 W10721967 (Pulley) and 1 WPW10006384 (Belt)

"Cc that the unit starts to wash and theres no enough water in the unit. Ran diag found error. Ode f9e4 spin limited by water temp. Stared unit, added very little water and stared washing. Removed console and verify pressure hose still in place. Good. Ran calibration and started a cycle. Still the same unit will need new control.cust will call to see if Maytag helps. ; ordrng 1 W11557935 (Control), used 1 SHIPPING (shipping and handling) from stock"

CC that the unit is making a loud noise when spinning and clothes are wet at the end of the cycle. Confirmed. Found the hub is worn. Replaced the the hub from t/s. Ran a calibration. Started a rinse and spin. Opt test ok. ; used 1 W10528947 (HUB) from stock

"Could not get blower wheel to separate from motor Will need motor, bracket, housing and screws ; ordrng 3 WP489463 (screw)s and 1 W10888146 (housing) and 1 W11549461 (Motor) and 1 W11481730 (Bracket)"

"Installed connector to rear water line. Ran dispense test, checked for leaks. No leaks. Turned ice maker back on, advised customer to allow several hours for ice production to resume. Snapped pics of cabinet damage next to unit. Advised office will be in contact with them regarding resolution."

"Cc unit not running/coolingFound console control not responding, display is blank. Unit will need console control replaced. ; ordrng 1 297334200 (Control)"

Installed thermistors. Ran timed dry test on high. Good flame and cycling. Op test good.

"Customer complaint that door drops too fast, confirmed, unit needs new door hinges ; ordrng 1 W11573703 (Hinge l) and 1 W11573702 (Hinge r)"

"Replaced bellow, control and panel. Stared a cycle. Pass. Op test ok No leaks. Brought core for return"

"Customer complaint of screeching noise and vibration, confirmed, heard metal on metal screeching coming out of gearcase, unit needs new gearcase, customer does not want repair at this time; ordrng 1 W11449840 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit making loud screeching noise for a few seconds then stopsCustomer stated the unit has started to make a screeching noise, usually for a few seconds, seems to be happening around the rinse cycle. Ran diagnostics, no codes stored. Ran auto test cycle. At the end of the spin during the braking, heard clutch slipping slightly. Checked under unit, found clutch and pulley showing signs of slippage, teeth rounding on pulley. Noticed grease had make it down from the gearcase onto the clutch teeth. Replaced using truck stock cam kit. Reran auto test, no abnormal noises heard. Op test good. ; used 1 W10721967 (PULLEY) from stock"

"Cc unit not drying and possible that it caught fire Customer pointed out discoloration on grille on the rear of the bulkhead. Advise customer that discoloration is normal due to the heat generated by the unit. Ran dryer test, found flame short cycling. Checked airflow at house outlet, no airflow. Found vent tube is 100% blocked with lint buildup. Advised customer they will need vent tube cleaned or replaced to ensure unit operates properly. Unit is working as designed."

"Replaced cap, latch, actuator. Reset error codes. Unplug unit to reset. Ran diagnostics test mode. Good. Ran a normal cycle, good. Going through functions. Ran another normal cycle with load in. Unit did not go through cycle, just drained. All error codes are reset. Service pointers go over control software issue. Ordering controls, harness if needed and motor. ; ordrng 1 W11513246 (Control) and 1 W11481116 (Control) and 1 W11643701 (Harness) and 1 W11026785 (Motor)"

"Customer complaint that unit is not draining, drain pump is working, ran test cycle, unit drained, repeated several times with same results, unit is draining, unable to duplicate the problem, unit is operating as designed"

Tried to replace cooling fan but the screws on the cook top were so seized on that one broke off and the others were to hard to take off somI left unit as is and had to order the orifice holders and screws also found the oven seal coming off and cracking ordering as well explained to customer I did not want to go any further to where they couldnt use there cooktop either so I left as is until I come back to install all the other parts. Office to reschedule some parts out of stock. Can we try to get double labor for this job; ordrng 1 W10552128 (Left front holder) and 1 W10552127 (Left rear holder) and 1 W10552126 (Right front holder) and 1 W10552125 (Right rear holder) and 1 W10552129 (Center holder) and 10 WP3368921 (Screw)s and 1 WPW10162385 (Seal)

"Ram diagnostics, no error codes. Replaced drain pump, found a little debris inside. Ran diagnostics test mode, all components good, working normal. Went over with customer that some people accidentally turn the spin off and dont notice. Make sure to watch out for that. Found a pen in middle of door gasket, let customer know to clean and check for items there as well. Unit is good, Op Test Ok."

"Customer complaint that unit was smoking during self clean and now is not heating, started bake for 350 degrees, burner lit, found something charred underneath oven floor(see pic), temperature after preheat at 355 degrees, unit is operating as designed"

Replaced heater tested unit opt test ok.

"Customer complaint that leveling legs were broken, confirmed, installed new leveling legs, op test good"

"Cc unit takes up to 2 hours for clothing to be dry, verified and just a small amount of heat in the unit, check vent, cleaned, took apart and found heater housing not attached to air duct, reattached and good heat, opt test ok"

Installed inlet valve assembly. Ran quick wash test. All dispense cups flushed. Op test good.

"Replaced control still have constant power to hot Valve, spoke to BJ and ohm out valve and within range J9-1 to j9-4 1.2kohms j9-4 to j9-5 1.1kohms but on control from J9-1 to J9-4 constant 120vac and hot valve keeps running even in diagnostics and in any time that unit is turned on calling wpl tl spoke to Scott, he advise replacing control again and valve, unit its a tight closet will need a second tech ; ordrng 1 W11481725 (Control)"

"CC that the ui freezes when using, have to reset the breaker to start. Ran diag f2e1 stuck key. The microwave also does not start every time you shut the door. The cabinet is not flush with the microwave. Will need a new ui and door switches. Office to reschedule appointment ; ordrng 1 W11396718 (Console) and 1 W11356970 (Interlock) and 1 WPW10128850 (Arm)"

"Cc unit not coolingFound compressor start relay clicking, overload opening. Compressor is locked. No parts available for sealed system repairs on this unit. ; O-emld tckt"

"Replaced control , unit have display again, ran bake at 350 opt test ok"

Recovered refrigerant Installed compressor Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5oz r134a Pressure sitting at 0 normal frost pattern OP Test Ok

"Ff 37 Fz 0 ice maker 19. Replaced the icemaker and valve. Tested the valve, no leaks. The extended freeze is on. Had customer turn the power off for 30 seconds. Opt test ok ; used 1 W11535162 (Valve) from stock"

"Customer complaint that oven does not shut off, oven is shutting off, control still is going blank when door is opened, installed new control, op test no good, called whirlpool Techline spoke to Chris, said to replace harness; ordrng 1 W11458883 (Harness)"

"Cc unit not spinning outRan rinse and spin tests. Found clutch not engaging properly to start into a spin. Pulled front panel, found pulley and clutch plates covered in oil. Gearcase is leaking oil, will need replaced. Customer declined repair. Estimate only. ; ordrng 1 WH16X22783 (Gearcase) and 1 WH01X10618 (Nut) and 1 WH43X10056 (Agitator) and 1 WH01X22787 (Washer)"

"Cc: not coolingTemps in both compartments at 70 degrees. Found low side pressure in a 22in vac. High side at 0. Resting pressure at 0 both high and low side. Charged with 150 psi nitrogen. Sprayed down all accessible lines. No leak found. Called whirlpool tech line spoke with Chris. He stated pressures do not make sense. He stated to replace the valves in drier and process tube. He stated to screw in new valves and recharge system. installed valves. Put unit into 28 inch vac for 15min. Found unit would not hold vacuum, pressure dropped to 0psi high side, 4 in vac on low side. Spoke with bj, stated definite sign of high side leak. Checked hoses, hoses tight. disconnected charge lines, checked valves. Everything tight and sealing. Called whirlpool tech line spoke with Chris. He asked to charge unit with nitrogen again. Charged with 140psi nitrogen. Monitored. Unit holding at 140psi. He stated to charge unit and have customer monitor. He stated if unit stops cooling we will have to contact with pressures again to prove a leak. Recharged unit with 56 g of r600. Advised customer to monitor. Customer also has incorrect thermistor in freezer section. Customer stated they had a different company out 1/9/23. She stated they did not touch anything tho. Needs evap harness. Part out of stock. Office to reschedule; ordrng 1 W11578030 (Evap fan harness)"

Installed sump OP Test Ok

"CC that the unit in the ff is not holding temp. Ff 40-44 Fz 0-6. Checked the evaporator good frost pattern. Will need the software update and the ff fan. ; ordrng 1 WR98R4546322 (Software) and 1 WR60X35205 (Ff fan), used 1 SHIPPING (shipping and handling) from stock"

"Installed new user interface , op test good"

"Cc unit not washing dishesRan diagnostics, found code f9e1 for product not draining and f7e1 for wash motor failure. Wash motor did not turn on during cycle, will need replaced.; ordrng 1 W11460963 (Wash pump/motor)"

"Cc unit throwing F3E3 error code. Followed SP W11395626A. All checks are good, will need to order and replace main control, and control. Gave estimate to customer. ; ordrng 1 W11417080 (Console kit) and 1 W11350218 (Control), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit not working, not plugged in. Plugged in and constant drain. Unit in drain lock out mode. Held start button 10-15 seconds. Cancelled it out. No error codes. Ran diagnostics to show customer, all components working. Ran a calibration as well. Good. Op Test Ok."

"Cc unit not spinning or wet clothes at end of cycle. Basket speed fault and overload fault. Found not spinning properly, will agitate. Found stripped hub and washplate. Will need hub and washplate. Ordering. ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Hub), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit leaking in back. Pulled unit out. Ran, tub damaged and leaking from top. Ordering tub. 2-3 hrs repair. ; ordrng 1 W11409866 (Tub)"

Replace pulley and belt opt test ok

Found error code f0e5 off balance load delete error code then ran calibration and auto test it pass advise customer of how to load unit and what to do when is off balance unit under one year warranty took pic of pop

Replaced control ran auto test opt test ok

"Cc: not spinning properlyRan auto test. Found unit is shifting. Actuator is grinding. Gear case has slight oil leak. Leaking onto belt and cam. Found hub stripped. Could not remove wash plate, needs broke or cut off. Needs gear case, wash plate, hub.Will use cam, actuator and belt on return. ; ordrng 1 W11454734 (Gear case) and 1 W10902814 (washplate) and 1 W10528947 (drive hub kit)"

"Cc unit not cooling, making noises. Turned icemaker off for now. Temps are high both sections around 60-70. Single evap. No frost pattern. Comp making loud humming. Comes on, high amp draw and shuts off. Needs new comp. Also lights on top section FF are out and FZ light. S code S191AQ. Compressor parts covered under extended warranty ; ordrng 1 W11601310 (Led light) and 1 WPW10466675 (Comp) and 1 876765 (Tubes)"

"Reset power. Replaced UI. Good. Now every time you open and close any door, the door signal instantly goes off and reads the doors are closed like it should. Op Test Ok"

"Found pulley grinding and belt squeaking,gave estimate ; used 1 WPW10006384 (BELT), and 1 W10721967 (PULLEY) from stock"

Cc that unit is not making ice. Verified temp and FC is at 1* and ff section at 36* checked ice maker and found it was off turned it on tested it and it cycled and filled as should opt test ok.

Replaced panel and main board tested unit and it wouldnt turn on the main board and panel both had power but the display would not turn on spoke with BJ checked some voltages but everything was good will need to reorder panel.; ordrng 1 W11478519 (Ui)

Cc that unit buzzes than shuts off. Verified and the compressor has a locked rotor just hums and shuts off its not able to run. Unit will need compressor and drier. ; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Valve) and 1 W11504431 (Coupler) and 1 W11504431 (Coupler) and 1 W11504416 (Coupler) and 1 W11506623 (Coupler) and 1 W11504448 (Capillary coupler) and 1 W11109499 (Drier)

"Cc that is not cooling in both sections. Verified temps and FC is at 61* and ff section at 68* used my watt meter to test the amperage when the compressor is running and its pulling .48apms theres a leak in the system got to evaporator and its hissing unit will need compressor, evaporator and drier. Gave customer estimated a d she decided to get a new unit.; ordrng 1 W11209866 (Compressor) and 1 WPW10143759 (Drier) and 1 W11407409 (Evaporator), used 1 SHIPPING (shipping and handling) from stock"

Cc of unit door not opening all the way. Confirmed. Adjusted springs so it does not pulls too much on door. Op test ok

Replaced pump motors. Tested unit. No leaks. Op test ok

"Cc that the unit is not cooling. Confirmed. 30* in freezer . Found big block of ice on evaporator and not frost. Unit has a leak. Will need compressor , filter drier and evaporator. ; ordrng 1 8201675 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator) and 1 W11429989 (3 way valve), used 1 SHIPPING (shipping and handling) from stock"

"Cc of unit not working. Confirmed. Found fuse open. By pass fuse and tested unit. U it wash and drains good. Ordering part. Cust paid in full; ordrng 1 W10402110 (Fuse), used 1 SHIPPING (shipping and handling) from stock"

Replaced control. Power control and Ui. Op test okBrought cores for return

"Cc that unit was freezing up and that it leaks from the sides. Took apart freezer and evaporator was good was not frosted up but since he had thawed it out couple weeks ago not sure if control had a glitch and since he unplugged its been working fine because it reseted so the only thing I could tell him is monitor it for now because I wont be able to know for sure since everything is fine at the moment and for the leak I found that its leaking from the drain pain. Gave customer estimate for drain pan and stated he will tackle the job himself ; ordrng 1 WPW10655368 (Drain pan), used 1 SHIPPING (shipping and handling) from stock"

Opened up box to verify part and it was damaged on both sides of the brackets that hold the console in place will need to reorder part. Office to reschedule part out of stock.; ordrng 1 W10323052 (Panel)

"Cc that the unit wires for burners comes off is working but they are worried something can happen. Cust tested burner all working good. Verify availability of the part, is not longer available. Op test ok; ordrng 1 4173106 (Harness)"

"No damage to the home. The clamp to the gasket was not sitting correctly causing the leak. Reattached the clamp, ran the dishwasher for 20 minutes no leaks. Opt test ok"

Installed door. Op test ok

"Cc leak front left corner Ran test cycle found drips coming from vent house Took apart cleaned seal and put back together Not Leaking at this time Could be an issue with spray arms ; ordrng 1 WPW10319027 (spray arm) and 1 WPW10317197 (upper spray arm), used 1 SHIPPING (shipping and handling) from stock"

"Replace heater coil ,opt test ok"

Replaced heater. Heater was shorted to ground. Verify air flow is good. Tested unit. Is heating up. Op test ok

"Customer complaint that unit shuts off mid cycle, confirmed, found power loss to unit mid cycle, advised customer that they need an electrician to correct power supply , unit is operating as designed"

"Cc unit not going to certain options or skipping options and wont let you pick cycles that you want. Tried selecting cycles, did not let me turn knob from Drain/Spin. Found F6E3 error code. Control errors. Also audio level is not working. Unit did let me run through diagnostics test 51. All components are working. Lid locking, good. Filling up, agitate and spin working. Draining working. Will need main control and UI. Ordering ; ordrng 1 W11401710 (Control) and 1 W11135391 (Ui)"

Cc no water entering Replaced valve OP Test Ok

Replaced module and switch harness tested unit opt test ok.

"Cc unit giving error code since it was installed, verified and found inlet hose loose at the valve and dripping into overflow tray, fasten hose no more leak, ran auto cycle unit working properly. Opt test ok"

"Cc inner frame damage and latch screws falling off, verify and latch screws stripped unit need inner frame, took outer frame to return.; ordrng 1 5304505234 (frame)"

"Cc unit lid hinges broken, needs replacedReplaced lid using customer supplied pre Id part. Checked diagnostics for fault codes, no found."

"Found lid foil paper peel of in the end and customer cut there finger advise customer that I have to order the lid but he doesnt want to be repair he said he spoke to lowes and they were going to replace unit and that Im here to document what happen and to take pictures took pictures,opt test ok"

"Found fuse open replace from t/s,opt test ok ; used 1 W10138793 (FUSE, MICROWAVE), from stock"

"Cc that the unit is not drying dishes. Ran diag found error code 7-1 no heat, unit ran auto test.no error codes by the end of the cycle. And inside was 160*. Explain cust that running hot water before starting unit help to avoid control deactivating heater. Unit is good to use now. Op test ok"

"CC that the unit shakes when running and clothes get twisted. Confirmed. . Ran diag F0E5 OFF BALANCE LOAD DETECTED,. Checked the suspension rods, good. Checked the basket, leaning forward and to the right. Leveled the basket. Started a cycle with clothes. Advised cust to use 1-2 tablespoons of he detergent. Opt test ok."

"Customer complaint that doors are uneven, unit was leveled to the best of ability, doors are not damaged, no shims will fit door hinge, unit is operating as designed"

"Customer complaint that unit is not spinning or agitating, ran diagnostics found f7e5(shifter fault) error code, bearings in gearcase are worn, oil leaking from gearcase, unable to remove wash plate, unit needs new gearcase, wash plate, shifter, cam kit, and belt, part is out of stock so not scheduling return appointment ; ordrng 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10913953 (Shifter) and 1 W10721967 (Cam kit) and 1 W10902814 (Wash plate)"

"Customer complaint that deli drawer sticks, unit is not making ice, and door gaskets are torn, ice bin is full, deli drawer is broken, unit needs new drawer shelf, drawer, slides, front, and rail; ordrng 1 W11243759 (Shelf) and 1 WPW10346891 (Slide lh) and 1 WPW10346890 (Slide rh) and 1 W11257202 (Drawer) and 1 WPW10396909 (Drawer front) and 1 W11226546 (Rail)"

CC that the microwave does not start. Confirmed. Door is get shut soft. Advised cust to shut the door a little harder. Opt test ok.