Local Reviews
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Corina B.
WASHER WHIRLPOOL WTW6600SB0 "Replaced the suspension rods. Optest ng. When starting a rinse and spin f1 comes up, Primary Control Failure. Will need a new control. Customer will contact office if he wants to finish the repair ; ordrng 1 WPW10189966 (cntrl-elec 25648), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
DISHWASHER KITCHENAID KDFE104HWH0 "Customer complaint that unit is not cleaning, no rinse aid in unit, placed glasses upright in racks , started normal wash cycle, incoming water temperature at 74 degrees, glasses filled, advised customer to run hot water in sink before starting unit and to use rinse aid, unit is operating as designed"
Dan H.
WASHER MAYTAG MVWB765FW1 "Customer complaint that unit stops, ran diagnostics no error codes found, all components working, leveled unit, unit is operating as designed"
Dan H.
DRYER AMANA NED465EW1 "Customer complaint that unit is not heat and timer is not moving, unit is not recieving correct power from supply, advised customer that they need an electrician to correct power supply , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
Paul P.
RANGE JENN-AIR JES1450DS0 "Installed utility drawer and bottom drawer rack, oven now operating properly."
Paul P.
WASHER WHIRLPOOL WFW72HEDW0 "Moved stack unit out, took dryer down to access top of washer to install control. Installed control, ran diagnostic and wash/rinse cycle, washer now working properly. Set down mitigation mat. Technician took core for return."
Macaulay G.
RANGE KITCHENAID KOCE500ESSO6 Tested unit. No errors or issues with the control. All tested and heated ok.
Macaulay G.
WASH/DRY STACK WHIRLPOOL WET4027HW0 All tested ok. Had over suds error. All tested ok.
Macaulay G.
WASHER MAYTAG MHW5500FW0 Replaced display assembly. All tested ok.
Macaulay G.
WASHER WHIRLPOOL WTW8000DW5 Replaced hinges. All tested ok.
Macaulay G.
WALL OVEN JENN-AIR JJW3830WS00 Replaced user interface control. Heated ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Macaulay G.
REFRIGERATOR WHIRLPOOL FD5FHEXTL00 Advanced ice maker. All tested ok.
Brian M.
REFRIGERATOR WHIRLPOOL KSRV22FVMS00 "Cc of fridge not working Found compressor not running Hooked up compressor tester .compressor ran as it should Needs PTC relay and capacitor ; ordrng 1 WPW10197426 (start-dev6144) and 1 WPW10662129 (capacitor4774), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DISHWASHER FRIGIDAIRE FFBD2412SS0A "Water in unit when arrived. Shopped vac all water out and found debris in drain. Cleared out. Ran a couple times, all times drained with no problems. Op test ok."
David R.
REFRIGERATOR AMANA ARS2664BB Replaced Ice-maker. Watched it cycle through. Op test ok.
Dan H.
DISHWASHER JENN-AIR JDB1250AWS "Customer complaint that unit is not draining, confirmed, drain pump is working, found drain hose clogged, unit needs new drain hose ; ordrng 1 WP99002652 (hose- drai 56.94), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Customer complaint that unit is not cooling or making ice, fresh food section temperature at 48 degrees , freezer section temperature at 32 degrees, found fresh food section evaporator frozen solid, found freezer section evaporator frozen solid, found control only sending 86vac to defrost heater, unit needs new user interface, control, and fresh food section evaporator fan and thermistor; ordrng 1 W10633627 (motor-evap) and 1 W10878993 (cntrl-elec) and 1 WPW10277799 (harns-wire)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SEHV "Customer complaint that right fresh food section door is broken, confirmed, door hinge mount is broken, unit needs new fresh food section door; ordrng 1 LW10865738 (fresh food section DOOR)"
David R.
DRYER AMANA NED4655EW1 Drum thumping around. Found rollers wore down. Replaced from t/s. Tested with clothes in. Op test ok.; used 1 349241T (ROLLER KIT) from stock
Jeff M.
WALL OVEN WHIRLPOOL WOD51ES4EW01 Installed new part unit op tested good
Jeff M.
DRYER WHIRLPOOL WED4815EW The unit isn’t drying the vent was plugged. Op tested good
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Customer complaint that unit is not making ice, cycled ice maker, ice maker cycled and filled, unit is operating as designed"
Jeff M.
REFRIGERATOR GE GTH17GBEDRWW Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL KSRG22FKSS04 Installed new part unit op tested good
Jason N.
DRYER MAYTAG MEDC465HW0 "Installed listed parts, leveled unitOp test good"
Jason N.
DISHWASHER KITCHENAID KDTE104ESS3 "Cc no water entering unit which when startingRan wash cycle, confirmed no water entering unit, good power at inlet valve 121v, checked water flow to valve, no water entering unit. Checked water flow at sink valve, good flow. Found water inlet hose frozen! Very cold draft coming from underneath unit. Used steamer, cleared water line. Good flow to unit. Ran wash cycle again, now does not drain. Drain line also frozen up. Cleared and ran wash test, op test good"
Jason N.
RANGE WHIRLPOOL WFG515S0ES1 "Cc oven not clicking/ignitingChecked bottom drawer, found metal sheets and items stacked to top of drawerRemoved and tested bake to 300 degrees. Oven ignited first time, retested, ignited again. Reached 350 and cycled. Op test goodAdvised customer to not stake bottom drawer to top"
Paul P.
WASHER WHIRLPOOL WTW4955HW1 "Installed control in washer. Ran calibration and test modes, operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Paul P.
REFRIGERATOR WHIRLPOOL GI6FDRXXY00 "Installed new evaporator drain tube/trap. Ran diagnostic to defrost mode, refrigerator now running and draining properly to drain pan. Set down mitigation mat."
Paul P.
WASHER WHIRLPOOL WTW5000DW1 "Tested washer, found drip on back side of drain valve. Removed and reset drain line, washer now working properly."
Paul P.
WASHER MAYTAG MVWB765FW2 "Found back of cold water inlet hose leaking, leak is at hose, not washer. Customer is contacting Home Depot to check on the installation end."
David R.
DISHWASHER MAYTAG MDB4949SDZ0 "Will call for water, start washing. About 2/3 minutes into cycle will start draining by itself. Giving same F8E2/8-3 error code dealing with drain motor and control. Replaced drain pump from t/s. Tested. Still went and drained 2/3 mins into normal cycle. No debris in drain pump, check valve is good. Ordering control.; ordrng 1 W10906430 (cntrl-elec), used 1 WPW10348269 (PUMP-DRAIN) from stock"
Brian M.
WASHER MAYTAG MVWB725BW0 Installed bearing kitRan auto testRan drain and spinCustomer verified unit sound like it’s suppose toOP TEST OK
Corey L.
DISHWASHER KITCHENAID KDTE234GPS0 "Customer complaint dishwasher won’t drain, found water in tub, found pop through entitlement, started drain pump, drain pump is working, found clog at drain hose inlet on garbage disposal, removed drain hose cleared clog from garbage disposal, drain hose did not have drain loop, installed drain loop, op test good"
Jeff M.
DISHWASHER MAYTAG MDB6759AWS3 "The ui failed some button not working and the latch has failed est only; ordrng 1 WPW10235721 (UI) and 1 WPW10275768 (LATCH ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DISHWASHER KITCHENAID KDTE104ESS4 "Installed adjusters, op test good"
Corey L.
RANGE WHIRLPOOL WFG745H0FS1 "installed sensor, Op test good, if problem returns order control W10881753"
Corey L.
DRYER KENMORE 11078132413 Installed blower wheel op test good
Jeff M.
REFRIGERATOR KITCHENAID KSCS25FVBL02 "The units filter housing is plugged needs replaced ; ordrng 1 WPW10121140 (FILTER ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Installed housing and noticed an elbow behind filter was cracked, repaired line with ts surplus water line and one unioncould not find on ts claim 5/16-1/4 SPFRU514, op test good"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Low side 19 inch vacuum. High side 80 psi.Spoke with Whirlpool tech line They updated the file with the pressure readings and instructed that they will be contacting the customer around the middle of next week 2/6.
Jeff M.
REFRIGERATOR FRIGIDAIRE FRS26ZTHB4 "The unit is not defrosting the unit needs a thermostat ; ordrng 1 297216600 (thermostat), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER GE PTWN6050MOWT Unit has shorted relay to lid switch. Customer does not wasn’t to repair.
Macaulay G.
DISHWASHER KITCHENAID KDTE104DSS1 Unit has 120 vac but open neutral. Corrected issue. All tested ok.
Arthur V.
WASHER WHIRLPOOL WTW5000DW2 Customer states unit walked when she was doing a load with sheets and a blanket. Customer concerned tub was loose. Advised how tub is suspended and that this is normal. Ran diagnostics getting a f7e5 error. (Speed sensor). Cleared code and tested. Unit going into spin and agitate freely. Leveled unit and tested. Op test good. Advised cust about off balance loads
Arthur V.
RANGE WHIRLPOOL WFE515S0ES0 Found wire going to right front burner had come off and grounded against top. Repaired wire and reattached. Op test good
Arthur V.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Adjusted front leveling legs So fresh food doors are even and close and open properly. Unit op test good. Doors are opening and closing properly.
Arthur V.
RANGE FRIGIDAIRE FGF326AWD "Checked burners ,orfices,gas line and gas line to burners. No gas leaks detected. Checked burners for gas size and proper flame. All good. Found bake ignitor weak only pulling 2.68 amps. Maintenance to replace ignitor"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS312SNHW00 Found items in refrigerator compartment are frozen. Made adjustment to damper to restrict air flow. All tested ok.
Corey L.
DRYER WHIRLPOOL MDE6200AYQ "Installed felt, op test no good, found tabs to hold felt worn out will not fully secure the felt needs part 33001903, comes up unavailable, informed customer warranty company will be in contact with him if we cannot locate part; saved tckt"
David R.
OTR MICROWAVE WHIRLPOOL UMV1160CW3 "Replaced cap, mag, diode, transformer, thermostat. Tested. Op test ok."
Arthur V.
WASHER WHIRLPOOL WTW7300DW1 Found one error code. F2e1. Stuck button. Found customer holding start button too long causing issue. Cleared error code and cycled with a load. Unit op test good
Corey L.
RANGE WHIRLPOOL WFG320M0BW0 "could not locate ignitor kit in truck asked customer if it was ok to reschedule for Monday she said ok, spoke with sm before closing job and he had me meet another tech for the part, after I got the part I spoke with customer informed her I now have the part needed and asked if it was ok to come back later after I’m back in the area but I will call her when I have a better idea when I can make it back, Called customer twice at 6 no answer, rescheduling for Monday 2/4; schdld next appmnt for 2/4 MON !"
David R.
RANGE AMANA AGR6303MFB0 "Replaced control, spark module, and gas valve. Tightened everything up. Tested. Both bake and broil are working. All burners on top are good. Op test ok."
David R.
REFRIGERATOR FRIGIDAIRE FFHS2311PFGA Replaced icemaker. Watched it call for water and cycle. Op test ok.
Arthur V.
WASHER WHIRLPOOL WTW4850XQ0 Replaced control. Re calibrated washer. Loaded clothes and cycled on heavy wash which is the cycle customer uses the most. Unit is operating normally but customer has no water to washer im assuming due to cold weather. Cust to call a plumber to provide water to unit. Neither hot or cold coming out of hoses.
Arthur V.
RANGE MAYTAG MGT8720DS03 Found lower oven bake ignitor open. Replaced with truck stock. Op test good. ; used 1 12400035 (IGNITER) from stock
Corey L.
DISHWASHER GE PDT750SSF2SS "Customer complaint top of door has gap, confirmed found console bracket broken not allowing top to snap into place anymore; ordrng 1 WD12X20223 (CONSOLE)"
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer customer left door is not shutting all the way anymore, confirmed left ff dr not closing all the way not fully in contact with dr switch, dispensers work, removed the door and tried several adjustments, nothing is binding on the inside or anywhere, when you push it a little hard it stays closed, getting plastic closer & stop; ordrng 1 WP12028505AP (CLOSURE) and 1 WPW10191119 (DR STOP)"
Gabriel P.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Grab the core from door,ready for return"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Installed new part unit op tested good
Jason N.
DRYER AMANA NGD4655EW2 Installed listed partOp test good
Corina B.
WASHER ROPER RTW4516FW2 "Cust showed pop, sent pic. CC that the unit is taking to long to fill up. Ran diag F8E1 – NO FILL, LONG FILL. Removed the hoses and no water coming out. Found the hot and cold water lines are frozen or turned off. Can hear the solenoid humming. Optest ok."
Paul P.
RANGE KITCHENAID KEBS209BSS01 "Spoke to customer, rescheduled for Tuesday after 9 am. Put in for 10am to 1pm time slot.; schdld next appmnt for 2/5 TUE 10-1"
David R.
DRYER WHIRLPOOL GEW9868KL1 Found shorted element. Ordering element and thermal cutoff.; ordrng 1 279769 (thermal cutoff) and 1 WP3387747 (element)
Jason N.
DRYER MAYTAG MGDX655DW2 "Cc unit not advancing past cool down in sensor dryChecked timer contacts in sensor dry cool down phase, motor contacts T2 to S are open, unit needs a timerCustomer requesting late afternoon appointment ; ordrng 1 WPW10642928 (timer)"
Gabriel P.
REFRIGERATOR WHIRLPOOL MFI2269FRZ02 "Found fresh food section 28 degrees and it was set to 37 check thermister it was good call Shawn and bj they told me to order control,user interface,and thermister,also right door gasket is torn ordering that also ; ordrng 1 12002355 (thermistor kit) and 1 W10799818 (cntrl-elec) and 1 W10830048 (gasket-fip) and 1 WPW10312695 (electronic control)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Customer complaint that unit is not making ice, Cycled ice maker , ice maker did not fill, there is water to the valve, valve is recieving 120vac, unit needs new valve ; ordrng 1 WPW10279909 (valve-inlt)"
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Need to reorder control. Never installed. No light bd. Talked to SM who is investigating why. DID NOT RESCHEDULE UNTIL THERE IS A DISPOSITION. ; ordrng 1 242058232 (user interface)
Corina B.
DISHWASHER AMANA ADB1500AWW "CC that the door does not open. Found the door is stuck. Found the handle is broken. Will need a new door handle. ; ordrng 1 WPW10275768 (latch-door 3858), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADB5 "Customer had leveled unit but not fastened it, still the same issue, lid lock is not recognizing strike every time, harness has continuity, lid lock is weak unit needs lid lock, advised customer to secure unit to counter; ordrng 1 WPW10653840 (LATCH)"
Jason N.
WASHER MAYTAG MVWB835DW0 "Cc same issue as before error code f3e2Tried using previous control board with new UI, op test no good, error code f3e2Reorder control board and UI; ordrng 1 W10861510 (console) and 1 W11100602 (cntrl-elec)"
Paul P.
STACK W/D KENMORE 417.6172351 "Tested washer. Reset washer to unlock lid and reset the control. Washer not filling, only going in to pre spin, and stops. Found the water lines have frozen, no water going in to the washer fill valve. Did not set down mitigation mat, no water running currently. Customer will follow up if lines thaw and the washer still not operating properly."
Brian M.
REFRIGERATOR GE GSE25HSHBHSS Cc of unit not making ice Manually cycled ice maker Ice maker seems to be functioning properly Customers water pipes are frozen so no water entering ice maker
Brian M.
DISHWASHER KITCHENAID KDPE334GPS0 Customer showed pop took pic Cc of unit not drying Ran diagnostics did not find any errors other than stuck key Heater is turning on and unit is working as designed Advised to run hot water before starting cycles and to use rinse aid to help OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL WDF330PAHS3 Installed pump Ran test cycle OP TEST OK
Brian M.
REFRIGERATOR KITCHENAID KRFF305EBS00 Cc that when you pull on left side of freezer it sound like gears are missing Found rails to be designed to be missing teeth on right hand rails Looked at specs and all seem to look the same Advised customer to pull from middle of door to avoid noise Possibly a design flaw
Brian M.
WASHER MAYTAG MVWX655DW1 Cc of off load Adjusted feet unit was a little un leveled Ran diagnostics did not find any stored error codes Ran auto test and calibration OP TEST OK
Brian M.
DRYER WHIRLPOOL WED6600VW0 Cc of loud noise Found belt and tension pulley damaged Replaced using dryer repair kit from truck stock Ran test cycle OP TEST OK ; used 1 4392067 (DRYER REPAIR KIT) from stock
Brian M.
WASHER GE WPDH8800J0MG Cc of smoke Found belt to have rubbed side and cause a little smoke Needs pulley and belt Customer does not want to repair at this time
Dan H.
DISHWASHER WHIRLPOOL KDTM404EBS1 "Installed new drain hose, op test good"
Arthur V.
WASHER WHIRLPOOL MVWC565FW1 Recieved motor damaged. Replaced capacitor. Op test good. Recalibrated washer. Unit op test good
Arthur V.
WASHER MAYTAG MVWB765FW3 Replaced dispenser drawer. Op test good
Arthur V.
REFRIGERATOR KITCHENAID KRFF300EBS00 Replaced thermister. Thawed water tank. Unit dispenser working and unit cycled the ice maker also. Op test good Left both temp selection at 2 bars
Arthur V.
DRYER WHIRLPOOL MEDC465HW Found no 220 v at outlet. Customer needs a electrician to provide correct power to unit. Customer losing one leg of power
David R.
DISHWASHER WHIRLPOOL MDB4949SDZ0 Replaced control. Ran quick wash. Did not drain on its own. Op test ok
David R.
REFRIGERATOR WHIRLPOOL FFTR1814TW0 Note customer has this refrigerator in a unheated garage. Advise customer of how cold it is outside and how it affects the refrigerator, this is not an outside unit.Replaced timer and controller. Op test ok. If customer has more questions about temp of unit, call whirlpool."
Corina B.
RANGE WHIRLPOOL WFG745H0FS0 Replaced the manifold and knob. Optest ok.
Dan H.
REFRIGERATOR MAYTAG MFI2569VEM4 "Customer complaint of noise and now unit is not cooling properly, fresh food section temperature at 52 degrees, freezer section temperature at 44 degrees , found evaporator frozen solid, found bimetal open, jumped out defrost heater is working, unit needs new bimetal and evaporator cleared, cleared ice , installed bimetal, op test good ; used 1 WP10442411 (THERMOSTAT 43.93) from stock"
Dan H.
DISHWASHER AMANA ADB1400AGS1 "Customer complaint that unit is leaking, confirmed, found unit leaking at fill valve connection to supply, found seal inside supply torn, customer needs new supply line, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Installed new control and thermistors, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Customer complaint that ice maker fell off, confirmed, reinstalled ice maker, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Confirmed leak in heat exchanger. Techline. Jk advised leak in suction tube on heat exchanger. Non repairable. ; saved tckt
Gabriel P.
REFRIGERATOR AMANA LFHB2741PFAA "When arrive started taking parts out to get to the back and replace the kit,when trying to pull the kit cover off to get to the connector,the cover that covers the little evaporator in the back was seal inside in all corners,I can’t get to the power connector to unplug cause both covers are seal together try to take out as much silicone as I could and still not coming off customer said that the first company that was here that they were told to do it like that.i have pull it few times to take the silicone of corners and still not coming off but I’m afraid to break that sunction line on that little evap in the back do not understand why was a reason for silicone when there is a kit for this issue,but that’s not my concern took few pics try steam it and after little while finally got it out replace new kit opt test ok took me 2 hours and 12 minutes"
Corina B.
WASHER WHIRLPOOL WTW4815EW1 Replaced the pressure hose. Ran a calibration. Started a normal cycle. Optest ok.
Corina B.
DISHWASHER WHIRLPOOL MDBH949PAM4 CC that the unit is still leaking after 3-4 runs. Started a normal cycle with the door panel off. Found the water is coming over from the lip. Raised the feet to have the dishwasher at a slate. Unit is not secured to the countertop or the cabinets. Optest ok.
Arthur V.
DISHWASHER MAYTAG MDB4949SDZ0 Found noise coming from wash motor and low pressure. Needs motor sump assy ; ordrng 1 WPW10591570 (pump&motor)
Corina B.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A CC that there is water leaking in the freezer and freezing. Found the drain hose is frozen. Steamed the drain hose out. Ran a piece of copper from the heater to the drain hole. Optest ok.
Arthur V.
DISHWASHER KENMORE 665.12773K311 "Customer complaint unit shutting down mid cycle. Ran diagnostics getting a 4-4 error. Wash motor failure. Checked all three motor windings and all were within specs. Needs main control ; ordrng 1 W10866118 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WTW4950HW0 "CC that the unit does not fill and there is water in it. Ran diag F8E1 – NO FILL, LONG FILL, checked the water manual no water cold water coming threw the water line. Will need a plumber. Optest ok."
Corina B.
WASHER WHIRLPOOL MLE2000AYW Cleaned the drain pump hoses out. Optest ok. Advised cust to run white vinegar threw a cycle to clean the hoses.
Arthur V.
DRYER WHIRLPOOL WED4815EW1 Found unit heating properly. Good air flow out back. Cust should replace foil venting venting causing short cycling. Advised about fire hazard associated with foil vents. Door where handle attaches is deformed and needs replaced Needs door skin and handle ; ordrng 1 W10861224 (door) and 1 W10861225 (handle)
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced the freezer door. Optest ok.
Corina B.
DISHWASHER MAYTAG MDB5601AWS "Replaced the wheels, ui and the latch. Optest ok"
David R.
RANGE FRIGIDAIRE FGEF3030PFB "Cc that everything is over heating and burning, even on low temp. overlay for timer scratched. Ordering temp probe, timer, elements.Called TechlinePaulEverything connects back to timer. Check probe. If probe is good, has to be a stuck relay on the timer. Also advise on how customers are using oven and setting temp.; ordrng 1 316203301 (element,broil) and 1 316413800 (bake element) and 2 316419339 (overlay)s and 1 316490003 (probe) and 1 5304515069 (TIMER)"
Corey L.
WASHER AMANA NTW4516FW2 "Customer complaint washer won’t fill, ran diagnostics no codes found, started normal cycle, found hot valve closed, valve is bad and leaks if opened, hot shutoff valve needs replaced, drain had also fallen to the floor, ziptied drain to sink"
Corey L.
WASHER WHIRLPOOL WTW7300DW0 "Installed console, op test good"
Corina B.
DRYER MAYTAG MGDB850WQ0 "CC that there is a squealing noise. Replaced the dryer kit and the catch from t/s. Optest ng. Found the pulley on the motor with the blower housing is squealing. Will need a new motor. Customer does not want to repair ; used 1 4392067 (DRYER REPAIR KIT), 1 SHIPPING (SHIPPING AND HANDLING), and 1 WPW10111905 (DOOR CATCH 433) from stock"
David R.
WASHER WHIRLPOOL WFW8640BW0 "Arrived and found customer took off back panel, door, and part of the front to try to reach the drain pump.Error code is long drain. Checked drain hose, clear. Drain pump filter is clear from debris. Pressure hose is good. Cleaned air trap. Ordering drain pump and pressure sensor.; ordrng 1 WPW10391443 (pump-water) and 1 WPW10448876 (switch-wl)"
Paul P.
DISHWASHER WHIRLPOOL WDF520PADB0 "Tested dishwasher. Tested water inlet, drain line and door switch, working properly. Tested control, error for shorted relay, dishwasher will need now control. Did quote for repair Customer has decided too costly to repair, service only today."
Corey L.
WASHER MAYTAG MVWX655DW1 "Customer complaint washer leaving clothes wet still, ran diagnostics no codes found, ran high spin test, passed, drain hose is good to sink, unit was severely not level, leveled unit, started normal wash cycle unit filled and advanced to wash, canceled, unit drained, started drain and spin cycle, unable to duplicate the problem, unit is operating as designed"
David R.
DRYER MAYTAG MGD9700SQ0 "Screeching noise when started. Belt is fraying on sides. Ordering belt and pulley; ordrng 1 279640 (pulley,idler 21.10) and 1 661570V (belt 19.86), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
WASHER WHIRLPOOL WTW5700AC0 "Cc unit would not complete cycle. F7 E1 basket speed. Ran service mode and calibration. Drive system is all working. Ordering control.; ordrng 1 W10480126 (elect control board 98.11), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
DRYER AMANA NED4655EW1 "Found open thermal cutoff, replaced fuse and ran dryer, now working properly. Note: informed customer they should have semi rigid or rigid vent installed, currently has foil vent.; used 1 279816 (CUTOFF) from stock"
Paul P.
RANGE AMANA AGR5630BDW1 "Ran diagnostic cycle, no trouble codes, all relays and components activating properly. Ran temperature test to 425 degrees, preheat clocked at 12 minutes for signal. Allowed extra 10 minutes for first preheat to stabilize before taking reading off cast iron pan in center of oven with infrared. Reading at 428 degrees average. Waited through another on/ off cycle to allow for temperature glide. Took temperature reading, at 435. Made sure offset was at proper setting. Informed customer on preheat times."
Macaulay G.
REFRIGERATOR MAYTAG MBF1958DEM00 Replaced damper. Tested ok.
Macaulay G.
MICROWAVE WHIRLPOOL WMH31017HB2 Found ribbon on back of control was not completely seated in control. Reseated ribbon cable. All tested ok.
Macaulay G.
DRYER WHIRLPOOL MEDB835DW4 Unit is taking multiple cycles to dry clothes. Venting is ok. All heating components are testing ok. Found that lint filter was clogged with fabric softener. Also adjusted dryness level to help dry clothes properly. All tested ok.
Dan H.
MICROWAVE WHIRLPOOL WOC54EC0AS03 "Customer complaint that unit of f1e1 error , ran diagnostics found f1e1(internal error) error code, unit needs new control; ordrng 1 W11035599 (cntrl-elec 262.35), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER MAYTAG MVWB765FW0 "Customer complaint of loud noise, confirmed, bearings are worn out, unit needs new gearcase ; ordrng 1 W10811956 (drum assy)"
Dan H.
REFRIGERATOR AMANA ARS9169AS "Customer complaint that unit is not cooling and door seal is torn, found ff door seal torn, fresh food section temperature at 44 degrees , freezer section temperature at 33 degrees, evaporator fan is not running, evaporator fan is not recieving 120vac, applied 120 vac to evaporator fan , evaporator fan did not start, unit needs new fresh food section door seal , evaporator fan and thermostat ; ordrng 1 R0000202 (gasket,door ff (blk)) and 1 R0161092 (cntrl,fz asm) and 1 WPW10189703 (motor-evap)"
Macaulay G.
DRYER WHIRLPOOL WED7500GW0 All components are testing ok. Could not check vent because it is on the roof. Venting needs to be cleaned to help increase air flow.
Jason N.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Inspection w/ senior tech to discover leak sourceNo source of leak detected, checked evaporator connections, compressor and drier connections. No dye present. Called WP techline. Customer to get unit exchanged. See JM pvr for WP ticket number"
Jason N.
RANGE AMANA AGR6603SFS1 "Cc unit oven not working, not ignitingCustomer pop not valid, called cc Mitchell to fax pop to freds Checked lower drawer found metal sheets stacked full, removed and tested bake x2 . Ignited both times, tested to 350 degrees. Cycled good at 350 for 10 min.Op test good."
Jason N.
COOK TOP WHIRLPOOL WFE525S0HT0 "Installed listed parts, ran test on burner LF, op test ok"
Jason N.
DISHWASHER MAYTAG MDB4949SHB0 "Cc unit not cleaning dishes wellRan diagnostics mode, no codes, ran auto cycle, all function passedCleared large food debris from screens and filtersAdvised customer to run hot water before starting unitOp test good"
Corina B.
BUILT IN FRIDGE FRIGIDAIRE FGHF2366PFBA Replaced the parts listed. Optest ok
Paul P.
DRYER MAYTAG MED3500FW1 "Found loose clamp on back of stack dryer. Tightened clamp, also loose screws on back cover tightened. Dryer now working properly."
Dan H.
RANGE WHIRLPOOL KSEG950ESS0 "Installed new bake element, op test good"
Macaulay G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Heater circuit not turning on at end of cycle. Heat tested ok. Ran through test mode, heater received 120 vac. Afterwards, heater tested ok."
Corey L.
WASHER MAYTAG MVWC565FW1 "Customer complaint washer not working, confirmed unit will not start or go into diagnostics, has proper power to control, green led on control is not lit, unit needs new control, also found drain hose lying on the basement floor, set up hose onto sink, lots of soap in the basket, advised only need 1-2 tbsp of an he detergent ; ordrng 1 W11162438 (CNTRL)"
Paul P.
DISHWASHER WHIRLPOOL WDF520PADB7 "Tested dishwasher, found error codes for software (1-2), heater circuit (7-3) and OWI circuit (3-3). Checked heater and OWI sensor, both check within range. Pump checking in much higher than normal range. Office to order control and pump,assembly.; ordrng 1 W10906426 (cntrl-elec) and 1 W11025157 (pump&motor)"
Jeff M.
DISHWASHER MAYTAG MDBH950AWW Installed drain pump. Ran normal wash and drained. Op test ok.
Jeff M.
WASHER WHIRLPOOL WTW5840SW0 Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL M1TXEGMYB01 Ice maker failed Installed new part unit op tested good ; used 1 4317943 (ICEMAKER) from stock
Macaulay G.
REFRIGERATOR FRIGIDAIRE LGHB2867PF7A "Freezer ice maker is leaking. Top ice maker evaporator is not defrosting enough. Office to order ice maker, defrost thermostat, and defrost heater.; ordrng 1 242094802 (heater-defrost) and 1 5303918493 (freezer ice maker) and 1 5303918568 (thermostat-defrost)"
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH32519HT0 #7724069638 Found units inner cabinet badly damaged on return. Not repairable. Called tech line.
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 Installed new part unit op tested good.
Brian M.
WASHER WHIRLPOOL WFW7590FW0 Installed door lock and pressure switch OP TEST OK
Jason N.
WASHER MAYTAG MVWX655DW1 "Installed control, ran auto test and calibrationOp test good"
Brian M.
REFRIGERATOR FRIGIDAIRE FFHN2740PS1 Cc of water in freezer ice bin Found ice maker over filling Moved ice maker water valve setting in to let in a little less water Ran 3 manual harvest cycles OP TEST OK
Jason N.
WASHER WHIRLPOOL MVWB850WQ0 "Cc unit not filling or spinningPlugged unit in turned on both hot and cold valvesRan diagnostics, found code f51 for reps sensor fault.Ran auto test, code f51 returnedHand spun basket to check rps input, as well as manual basket spin.Indicator lights not in proper sequence according to basket spin direction.Unit needs rps sensor; ordrng 1 WPW10178988 (sensor3236), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WASHER AMANA LWA80AL Found water leaking out of tub to transmission also belt was torn it will need a complete rebuild giving estimate parts are discontinued no longer available can’t be fix
Brian M.
WASHER MAYTAG MVWX655DW1 Cc: will not fill with waterFound unit in sense mode. Reset control but could not run unit Found water to be off at customers home Could not properly test unit Customer to call if issue persists after water is Türned back on
Jason N.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Cc unit not making iceJumped icemaker t to h , icemaker would not cycle.Customer stated ice maker would not shut off when it was making iceOrdering icemaker assembly; ordrng 1 WPW10300024 (icemaker)"
David R.
DISHWASHER KITCHENAID KDFE104HWH0 Replaced drain pump and motor. Ran normal wash. Op test ok.
Jason N.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Cc unit not making ice and noise Found unit freezer evap completely frosted over, steamed evap cleanRan diagnostics step 6 to check defrost circuit, good at 3.9aRan diagnostics on evap thermistor, passed, read 6.3k ohm at 51 degrees.Called WP tech line, Suggest install w10864519 and silicone entire liner.customer calling whirlpool to see if she can get parts covered; saved tckt"
Corey L.
REFRIGERATOR MAYTAG MFI2570FEZ06 "Customer complaint seal on fridge is loose, confirmed found inner side of left ff dr seal out of channel about 1 foot, seal is good, installed seal, op test good"
Gabriel P.
WASHER WHIRLPOOL WTW7040DW1 "Replace all parts listed ran calibration and auto test,opt test ok rebuild completed"
Macaulay G.
RANGE FRIGIDAIRE FGGF3032MWE "Burner head is warped and not burning clean. Screws are corroded and broken. Switch will not ignite burner. Office to order 2 screws, bunker, office, and harness.; ordrng 1 316438400 (burner,16/17k) and 1 316536622 (ignitor/orifice as) and 2 316540900 (screw)s and 1 316580615 (harness-ignitor)"
Corey L.
WASHER MAYTAG MVWX655DW0 "Replaced gearcase, calibrated, op test good, left water mat"
Gabriel P.
WASHER WHIRLPOOL WTW7500GC2 "Found error f2e1 stuck key and f0e3 overload customer said that one of hes relatives put a lot of clothes in and started banging and constantly fill thats why the overload fault by service matter it said load size exceeds washer capacity ask to remove excess laundry then restart the cycle delete codes and ran calibration and auto test,opt test ok Found pop on sb web"
Dan H.
RANGE MAYTAG MGR8775AS0 "Customer complaint that oven is not heating, found ignitor not arcing, ignitor is recieving 120vac, unit needs new ignitor; ordrng 1 WPW10324262 (igntr-oven 60.46), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DISHWASHER WHIRLPOOL WDP370PAHB0 Replaced panel. Op test ok.
Macaulay G.
DISHWASHER FRIGIDAIRE FGID2466QF5A "Spray arm melt to the heating element due to the support arm not staying in place. Office to order spray arm, support, and heater.; ordrng 1 154825001 (heater) and 1 5304506515 (support) and 1 5304507158 (spray arm)"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Unit is leaking water onto floor. Found water leaking from filter housing. Line was not seated in fitting fully. Reseated line. Purged air from lines. All tested ok.
Corey L.
WASHER MAYTAG MVWC360AW0 "Customer complaint it worked fine twice when tony used it but when someone else did she said she hit start and the lid light turned on then off then on and flashed but not sure what happened after if she got it to work at all or not, ran diagnostics no codes found, started light wash cycle, unit locked filled and sensed, unable to duplicate the problem, unit is operating as designed, calibrated unit again for good measure"
Jeff M.
COOK TOP GE ZDP484NGP3SS "The glow bar on the grill is pulling 2.7amps the ignitor is weak needs replaced ; ordrng 1 WB13X25261 (GLOW BAR), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER WHIRLPOOL WTW5000DW Replaced hub and washplate. Cap for washplate missing. Need to order cap and ship direct to customer for them to install. Recalibrated. Op test good. ; ordrng 1 W11050804 (cap)
Gabriel P.
OTR MICROWAVE FRIGIDAIRE FGMV154CLFA "Call senior tech bj told me to replace all interlock switches,I already replace the monitor switch just need the other two ; ordrng 2 5304464099 (switch 36.86)s, used 1 W10138793 (FUSE, MICROWAVE 8.62) from stock"
Corey L.
RANGE AMANA AGR6603SFB1 "Customer complaint hinges broke, confirmed spring loaded hinge on right has failed, passive hinge ok, left trim is missing, found hinge kit, if found kit is better but if part can only be found individually then only need WPW10299224; ordrng 1 W10347464 (HINGE KIT) and 1 W10761018 (TRIM)"
Gabriel P.
WASHER MAYTAG MVWX655DW1 "Found error f7e5 shifter fault and f8e1 no fill long fill ,hot water was off turn back on pass try to calibrate after deleting code and rebooting computer and shifter will not shift need replace giving customer estimate,replace parts,opt test ok,ran calibration and auto test pass ; used 1 W10913953 (ACTUATOR 58.14) from stock"
Gabriel P.
DISHWASHER KITCHENAID WDT970SAHZ0 "got underneath dishwasher found inlet water line leaking when it was install it was lap side it which mean found it crooked I on screw it down and also found washer broken customer had on put it in and screw inlet back,ran normal cycle and it did not leak show customer video recording for few minutes to prove that it was not leaking no more,took few pics from this job I believe it was a bad install but it been corrected,opt test ok"
Brian M.
WASHER HOTPOINT HSWP1000M4WW Installed agitator and coupling OP TEST OK
Brian M.
WASHER WHIRLPOOL MVWB835DW3 Cc: Unit not turning onWas able to get unit into diagnosticsFound error f6e2 acu communication error Can not get unit to run auto testNeeds control and UiCustomer paid svc
Paul P.
DISHWASHER FRIGIDAIRE FFBD2406NS11B "Installed pump assembly, tested dishwasher, now working properly. Set down mitigation mat."
Gabriel P.
REFRIGERATOR GE GFE29HSDASS Replace part listed opt test ok
Paul P.
WASHER WHIRLPOOL WTW5000DW1 "Ran fill test to past pressure hose outlet. Ran spin/agitate and automatic tests, did not find leak at pressure hose, water valve inlet, drain pump or gear case assembly. No leak found at this time. Set mitigation mat down."
Gabriel P.
DRYER MAYTAG MGDX655DW0 Heat dryer on time dry temp read 140 degrees then unplug vent from back found out there is a screen blocking the lint from coming out advise customer to call dryer vent wizard took pictures of what I found ...
Paul P.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Installed fill valve, operational testing properly, ice maker is filling properly. Set down mitigation mat.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
RANGE KITCHENAID KDRS467VSS04 "Found terminal block burn and melted,it might of be cause of a loose connection when installed ordering parts need it ; ordrng 1 PT220 (cord-power) and 1 W10338986 (harns-wire) and 6 WP112432 (nut)s and 6 WP3196163 (screw)s and 1 WP9761958 (block-term)"
Arthur V.
DISHWASHER MAYTAG MDB4949SDZ0 Replaced motor sump assy. Op test good.
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Found 120.v going to control but is not responding also led light on control is out,ordering control board ; ordrng 1 W11162438 (CONTROL )"
Arthur V.
RANGE WHIRLPOOL WFG515S0EB1 "Customer complaint that unit will not spin out with a full load. Ran diagnostics no errors. Filled unit on super plus and let cycle. Op test good. Ran thru drain and spin no issues Had customer put a full load into washer and let cycle. Unit filled,washed and spun clothes dry. Could not duplicate issue."
Arthur V.
FREEZER UPRIGHT FRIGIDAIRE FFU21F5HWG "Found only one area of frost (see pics) at very beginning of evap. Unplugged unit plugged back in started right up. Needs evap,and heat exchanger. Sealed system repair. Customer does not want repaired"
Arthur V.
RANGE WHIRLPOOL WFG515S0EB1 "Replaced control,and sensor. Unit op test good. Advised customer to always let unit pre heat at least 10 min after buzzer sounds. Took core for return"
Paul P.
DRYER WHIRLPOOL PYE4500AYW "Broken belt in dryer. Replaced belt and tested dryer, now operating properly.; used 1 341241 (BELT) from stock"
Jason N.
WASHER MAYTAG MVWB835DW1 "Cc unit not working and codes LFFound code f8e1 for long fillCleared codes and ran auto test, all functions passedTested water pressure from hot cold lines, looks goodRan calibration, op test good"
Gabriel P.
DISHWASHER KITCHENAID KDPE234GPS0 Replace part opt test ok
Paul P.
WASHER AMANA NTW4516FW2 "Tested washer, has proper input voltage to control, control indicator not on, no response to inputs, office to order control.; ordrng 1 W11170317 (CONTROL)"
Paul P.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Spoke to Andy from Whirlpool tech line. Ran diagnostic test on fascia heater circuit, control is not sending voltage to heaters. Office to order control. Did not set down mitigation mat, no water running to refrigerator.; ordrng 1 W10807388 (cntrl-elec)"
Jason N.
REFRIGERATOR KENMORE 106.581767 "Cc freezer not working, ice maker not making iceGood frost pattern on evap, evap fan not movingChecked power to fan motor, good at 121v, fan motor resistance is open, high Meg ohms.Unit needs evap fan motorCustomer unhappy with having to order part, doesn’t want to wait that long, calling another appliance service.Writing up as estimate only, paid service"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Found error code of icemaker E5=Icemaker thermistor is bad.Ice storage temperature satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue.found this on service matter when search for code ,icemaker come with thermister told by senior tech chad ordering icemaker ; ordrng 1 W11294907 (ICEMAKER )"
Jason N.
WASHER MAYTAG MVWB765FW "Cc noise from unit when agitatingCustomer had video of agitating squeakingRan auto test , could not reproduce noiseRemoved washplate to check for debris, noneRan wash cycle load with clothes, still not able to reproduceOp test good"
Arthur V.
DISHWASHER WHIRLPOOL WDF520PADB7 Upon arrival unit us frozen up. Drain pump just hums as does the water valve. Customer states water was entering dishwasher even with door open. Would not stop until water was turned off. Needs water valve ; ordrng 1 W10872255 (valve)
Jason N.
DRYER GE DBSR463EG3WW "Cc not startingFound timer knob not engaging timer shaft, knob is crackedCustomer stated she had been using pliers to turn timer.Timer shaft is also rounded, unit needs timer and timer knobEstimate only, customer not repairing at this time."
Arthur V.
WASHER MAYTAG PAVT244AWW "Found unit needs snubber,brake parts,suspension springs,pulley and belt. CAN NOT REPAIR DUE TO NOT HAVING SPRING TOOL OR TOOL FOR REMOVING AND INSTALLING BRAKE ——Advised customer someone will contact her in 24-48 hrs about status ; ordrng 1 WP35-6714 (brake roto) and 1 WP35-6918 (stator- br) and 1 12002213 (cam pulley kit) and 1 12002773 (susp spring kit) and 1 WP21002026 (snubber) and 1 WP21352320 (belt)"
Macaulay G.
WASHER WHIRLPOOL MVWX655DW1 Leaking from gearcase. All other components tested ok. Customer does not want to repair.
Macaulay G.
WASHER WHIRLPOOL WTW4816FW2 Unit was going off level due to suspension rob popping out of plastic socket. Put rod back in socket. All tested ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Unit low on refrigerant. Reclaimed about 1 ounce of refrigerant. Installed dye drier from truck stock. Pulled vacuum and held for 15 minutes. Charged unit with 4.5 ounces of r134a. All tested ok.; used 1 WPW10143759 (DRIER) from stock
Corey L.
COOKTOP GAS AMANA AGR5330BAS0 "Customer complaint cook top burners won’t go low enough to simmer, found all four flames a little too big on lo, adjusted all four surface burners, op test good"
Arthur V.
MICROWAVE FRIGIDAIRE FPMO209RF Replaced control. Op test good Tested and unit heated also.
Jason N.
RANGE DUEL FUEL KITCHENAID KDRP707RSS01 "Cc oven not heatingRan bake, broil and convect test, no elements powered onChecked power in to unit, good at 242vFound open oven TOD( thermostat), unit needs oven thermostat; ordrng 1 WP4450249 (thrmst-fix)"
Dan H.
DRYER WHIRLPOOL WED49STBW0 "Customer complaint of loud noise, confirmed, found rollers worn, installed new rollers, op test good ; used 1 349241T (ROLLER KIT) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Cc freezer not cooling properly Temp in freezer at 25 degrees, ff temp at 45 degreesChecked evap frost pattern, heavy frost pattern only extending to 2nd coil.Tapped process tube, Installed gauges on low and high side of system, low side in 10 inch vacuum, high side at 100 psi. Could not see evidence of a leak. Ordering evap and drier, to be installed by CFC tech.; ordrng 1 W11179385 (DRIER) and 1 WPW10239732 (evaporator), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Jeff M.
OTR MICROWAVE KITCHENAID KMHS120ESS7 Installed control. Op test ok. Core placed on truck for return.
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHT01 Found back panel vibrating. Installed weather stripping. Op test ok. No t.s. Used.
David R.
WASHER WHIRLPOOL WTW4950HW0 "F7E5 Shifter fault code. Found cam warped and cracked. Replaced actuator and cam from t/s. Ran test mode. Saw it agitate. Op test ok.; used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock"
Macaulay G.
WALL OVEN JENN-AIR JJW3830WS00 "Unit has error F8E0 on both upper and lower ovens. Service pointer has stated issue W10702370. Office to order user interface board.; ordrng 1 WPW10344082 (cntrl-elec 574.78), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Unit was moved outside in garage. Replaced timer and thermostat. Advised customer that this is not an outside unit and with the weather being this cold will greatly affect the unit. If anymore questions advised customers to call and talk to whirlpool about the temperature conditions of unit. Op test ok.