Local Reviews
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Corey L.
WASHER WHIRLPOOL LAT9704AAE "Installed lid switch, op test good"
Paul P.
FREEZER FRIGIDAIRE GLFU2067FW2 "Tested freezer, only had one error code CE, system or electronic board. Unplugged unit to reset, checked evaporator and heater, all good. Informed customer of electronics board code indicating replacement of board. Customer does not want to go forward with repair at this time, service only."
Arthur V.
DRYER WHIRLPOOL WGD7500GW0 Found customer was using timed dry but in a no heat mode. Advised customer. Op test good
Corina B.
REFRIGERATOR ELECTROLUX FFTR1817LW4 Replaced the defrost and the temp control. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
WASHER MAYTAG MAH5500BWW "CC that the unit will not spin. Found the drain hose on the ground. Advised the customer to raise the drain hose. Ran a spin, good. Optest ok."
Dan H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer complaint that unit is not cooling, fresh food section temperature at 49 degrees, freezer section temperature at 39 degrees, found evaporator frozen over, unit is not defrosting, evaporator fan is not running, 120vac at wall, 90vac through harness, found wire backed out of molex connector , evaporator fan started, op test good"
Dan H.
REFRIGERATOR GE GFE29HMEHES "Installed new fresh food section evaporator fan , op test good"
Arthur V.
WASHER WHIRLPOOL CHW9150GW0 Found quarters jammed in coinbox. Removed the coins. Op test good
Corey L.
WASHER WHIRLPOOL WTW8000DW5 "Customer complaint washer won’t work, found pop through entitlement, ran diagnostics, F5 e1 lid will not unlock and f0e3 over load, advised customer average load size is about 6-7 bath towels or about halfway up the basket, cleared codes, tested lock, lid lock working, found lid frame broken glass is loose the lid sometimes binds up the lid lock, ordering both; ordrng 1 W10810403 (LID LOCK) and 1 W11101059 (LID)"
Corey L.
WALL OVEN ELE WHIRLPOOL WODA7EC0HZ01 "Customer complaint of a scratch in oven from the damage of the rack, confirmed rack has a severe rough spot on top of left hump, replaced with rack pre id, used touch up paint to fill in scratches on cavity, customer does not like the position on the M/S tag, it is visible looking at unit when doors are shut, advised our parts specialist SM will contact wpl about a new tag to remove and replace badly placed tag; saved tckt"
Corey L.
DISHWASHER AMANA ADB1400AGS1 "Customer complaint dishwasher not working just making loud noise and is not installed right, confirmed unit is not installed properly, unit was not fastened to counter rh leg was lying under unit, unit was severely unlevel, leveled unit, and properly installed to counter, found drain hose missing extension, hose goes straight into drain pipe not long enough to create drain loop, clamps are in baggy in the unit but no drain hose; ordrng 1 3385556 (DRAIN HOSE)"
Arthur V.
DRYER MAYTAG MEDC215EW1 Found open thermal fuse. Replaced with truck stock. Op test good. Advised customer about fire hazard associated with foil vents.
Arthur V.
WASHER WHIRLPOOL MVWC565FW1 Found motor has voltage but not starting. Just humming No binding causing issue. Needs motor and capacitor. ; ordrng 1 W11026785 (motor-drve) and 1 W11158831 (CAPACITOR )
Corey L.
WASHER MAYTAG MVWC360AW0 "replaced control, calibrated, op test no good, when unit locked in high spin unit did not unlock, no codes for lid lock found, replaced lid lock with ts part, op test no good, tested cap, capacitor is weak; ordrng 1 W11158831 (CAP), used 1 W10404050 (LATCH) from stock"
Corey L.
WASHER MAYTAG MVWB835DW1 "Customer complaint washer just beeps won’t start, ran diagnostics found f5e2 lid lock failure, cleared, tested lid lock, lid lock would not lock just buzzed and f5e2 displayed, unit needs new lid lock, found customer using detergent trey filled to max, advised to only use 1-2 tbsp of an he detergent; ordrng 1 W10810403 (LID LOCK)"
David R.
DRYER WHIRLPOOL IED4400VQ1 "Checked everything from element, thermostat, thermal cutoff, thermal fuse. All checks fine. Ordering timer.; ordrng 1 WPW10185972 (timer 104.12), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WTW5000DW0 "CC that the unit shakes and moves in a spin. Checked the suspension rods, good. Started a load with clothes on a rinse a spin. Found the tub ring is cracked. Called SM to order part.; ordrng 1 W10849477 (ring-tub)"
Corina B.
BUILT IN FRIDGE FRIGIDAIRE FGHF2366PFBA "CC that there is white residue at the dispenser and leaking. Dispensed water, air bubbles in the water. Checked for leaking, no leaks. Checked water lines for residue, clear. ; ordrng 1 241983816 (housing-water filt) and 1 241998302 (mount-water filter) and 1 242009602 (BASE WATER FILTER) and 1 ULTRAWF (water filter)"
Gabriel P.
OTR MICROWAVE WHIRLPOOL WMH53520CS7 Replace parts opt test ok
Gabriel P.
MICROWAVE WHIRLPOOL WMH53520CS0 "Bad interlock switches,replacing from truck stock,opt test ok; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Jason N.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Cc ice maker not making iceFound ice maker not cyclingManually tried to cycle icemaker, found stuck ice cubes in moldCleared out, and cycled again, cycled as normal, mold filled with waterCustomer may need ice maker if continues to be an issue"
Jeff M.
WASHER WHIRLPOOL NTW4516FW2 The unit had a no fill long fill code I cleared the code recalibrated the machine unit tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRS321SDHV I remove the water filter and I heard a restriction inside the saddle valve itself as I was running water saddle valve was squealing Which indicates in the restriction. Customer also was telling me she was finding Styrofoam in her ice. I took the ice bucket I dump all the ice into her sink I plug the sink I melted all the ice there was no Styrofoam
Jeff M.
DRYER WHIRLPOOL WED5300VW Installed new part unit op tested good
Jeff M.
RANGE ELE KENMORE 6289468890 Tried to install the part it is not a perfect fit and I will not orientate into a correct opposition reimbursed for the part I have a part with me reinstall the original part; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
OTR MICROWAVE WHIRLPOOL WMH31017HZ2 "Replaced cavity thermostat, op test good"
Corey L.
WASHER MAYTAG MVWC415EW1 "Installed parts listed, calibrated, no need for water mat unit is next to floor drain on cement floor, op test good"
Corey L.
WASHER KENMORE 11091551210 "Customer complaint washer has water in it won’t drain, unit filled with water, any part of the cycle the motor just hums, found unit frame badly rusted from drain pump slowly leaking, bottom Side wall rusted out, found motor shaft rusted, unit needs motor cap and drain pump, advised customer this unit is not worth repairing, customer does not want quote, service only"
Jeff M.
DISHWASHER KITCHENAID KDFE304DBL The door is shutting fine I found a calcium buildup underneath the motor and diverter motor needs a sump assy ; ordrng 1 WPW10455261 (SUMP)
Jeff M.
DRYER MAYTAG MEDX655DW1 "The timer isn’t advancing heating circuit tester good needs a timer; ordrng 1 WPW10642928 (TIMER), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Rail is bended and pan customer said it always been like that when was delivered and also mullion not working properly ; ordrng 1 W10311759 (rail-mulln) and 1 W11257202 (PAN) and 1 WPW10346890 (slide)
Macaulay G.
WASHER MAYTAG MVWC565FW0 Replaced motor and capacitor. Calibrated and tested ok.
Gabriel P.
OTR MICROWAVE FRIGIDAIRE FGMV154CLFA "Found monitor switch stuck,open giving customer estimate,; ordrng 1 5304509459 (SWITCH), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
LAUNDRY CENTER WHIRLPOOL WTW8200YW0 "Left hinge is bad,ordering ; ordrng 1 WPW10305277 (hinge)"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Reclaimed refrigerant. Installed new evaporator and dye drier. Put in vacuum for 15 minutes and held for additional 15 minutes. Charged with 4.5 ounces of R134a. All tested ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Replaced ice maker and harness. All tested ok.
Corina B.
DRYER WHIRLPOOL WED5000DW2 CC that the unit does not turn on. Found the door switch is broken. Will need a door switch. Called Sm to order part. ; ordrng 1 WPW10569603 (switch-dor)
Arthur V.
DRYER ELE MAYTAG MEDX655DW1 "Found element grounded to cabinet and t fuse open. Needs both WP3392519; used 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"
Corina B.
REFRIGERATOR KITCHENAID KSCS25INSS00 Replaced the control. Brought core back for return. Optest ok. Will need a crisper drawer. ; ordrng 1 W10916292 (pan-crispr 6950)
Arthur V.
DISHWASHER WHIRLPOOL MDB4949SDZ0 Replaced pump and motor assy. Op test good.
Corina B.
REFRIGERATOR ELECTROLUX FFTR1817LW4 "CC that the ff is not cooling. Fz 2.2 ff 56. The temp is at the coldest setting for the ff. Checked evap frosted, turned the defrost on. Checked the heated and bimetal, good. Will need a defrost timer and a control. ; ordrng 1 215846604 (timer-defrost 1966) and 1 241537103 (control-temperatur 7983), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WTW4816FW2 "Cust showed pop, sent pic. CC that there is no power the the washer. Checked the power at the control 120 v. Will need a main control. Called SM to order part. ; ordrng 1 W11170319 (CONTROL )"
Arthur V.
DISHWASHER KITCHENAID KDTE204GPS0 Replaced both rails per service pointer. Op test good
Corina B.
REFRIGERATOR KITCHENAID KRFC604FSS01 "CC that the ice maker quit working after replacing the filter. Checked the ice maker, cycled properly. Checked the valve 120 v to the water valve. Had water coming out at the door. Steamed the line from the door to the ice maker. Checked voltage at the heater 0 volts. Found a wire broken at the fill heater. Will need a new door and ui. Called SM to order part. ; ordrng 1 LW11034290 (dor-fip) and 1 W11212167 (UI)"
Arthur V.
DRYER MAYTAG MEDB765FW0 Found unit needs latch replaced. Timer is working properly. Replaced latch. Op test good ; used 1 279570 (LATCH) from stock
Arthur V.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Found noise customer complaint about is the sound of the compressor running. This is a normal operating noise. Tried to adjust refrigerant lines but noise us the compressor running. This is a normal operating sound a compressor makes when running. Unit op test good
Corina B.
WASHER MAYTAG MVWB765FW1 "CC that there is a loud noise in a spin. Checked underneath no oil. Started a rinse and spin with towels. Was a squeals will need a gear case, rotor, stator, rps sensor. Called Sm to order parts ; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch) and 1 W10811956 (drum assy)"
Corina B.
WALL OVEN WHIRLPOOL WOD51ES4ES00 "CC that f1e1 comes up on the screen. Ran diag f1e1 Internal error, replace the mrc. Replace the control. Called SM to order part. ; ordrng 1 W10807576 (cntrl-elec)"
Arthur V.
DRYER FRIGIDAIRE AEQ6000ES2 Let unit cycle no noise no excessive heat. had customer wet down some towels to give some weight to the load. After running for 15 min a minimum squeak coming from bearing area. Needs bearing kit and idler pulley. Belt ok. Customer to buy new. Does not want repaired
Corina B.
REFRIGERATOR KITCHENAID KSCS25INSS00 Replaced the control. Brought core back for return. Optest ok. Will need a crisper drawer. ; ordrng 1 W10916292 (pan-crispr 6950)
Arthur V.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Found icemaker not cycling Tried to manually cycle. No good Checked for voltage no 110 v at ice maker. Needs main bd ; ordrng 1 W11043763 (cntrl-elec)
Dan H.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Customer complaint that unit is not cooling, fresh food section temperature at 39 degrees, freezer section temperature at 12 degrees, good frost pattern on freezer section evaporator, no dye found on evaporator or at any connections, low side at 9psi, high side at 100psi, unable to duplicate the problem , unit is operating as designed, advised customer to monitor"
Jeff M.
REFRIGERATOR KITCHENAID KBFS25EWWH7 The filter needed to be changed Into supporting brackets for the filter head is broken ; ordrng 1 WP67001668 (PLATE)
Dan H.
REFRIGERATOR MAYTAG MRT118FFFM01 "Fresh food section temperature at 43 degrees, freezer section temperature at 15 degrees , called whirlpool techline spoke to mike , instructed to install the parts I ordered file number 7723968296, installed control and thermistors,advised customer to monitor"
Jeff M.
REFRIGERATOR MAYTAG MSB27C2XAM00 "Fridge is not cooling there is no heat transfer no frost pattern on the evaporator. I found the compressor. .6 A needs a evaporator and filter dryer est only ; ordrng 1 WP2188822 (EVAP) and 1 WPW10143759 (DRYER), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR MAYTAG MRT118FFFH01 "All food and drinks freezing in FF section. Compressor checks good, start device and capacitor checks good. Fan in FF blowing air to both compartments. Control wouldn’t go into service mode. Ordering control and thermistor.; ordrng 1 W10838965 (thermistor) and 1 W10912400 (cntrl-elec) and 1 WPW10384183 (thermistor)"
Gabriel P.
DISHWASHER WHIRLPOOL WDF520PADM7 "Found a plastic ring that doesn’t go with dishwasher and was burning and melting when having contact with element,customer has no clue how it got there ran auto test all pass"
Corey L.
WALL OVEN WHIRLPOOL RBS245PRS00 "Customer complaint of pf on display, explained this is power failure, ran diagnostics found f3e2 oven temp too high, sensor resistance was 1082 room temp 71, unit needs new control, found control through ServallXX; ordrng 1 WPW10340935 (CNTRL)"
Gabriel P.
RANGE MAYTAG MER6872BAB Replace part opt test ok
David R.
OTR MICROWAVE KITCHENAID KMHC319ESS4 Replaced mounting nut. Tested. Op test ok.
Corey L.
RANGE AMANA AGR5630BDW1 "Customer complaint of oven beeping while plugged in, confirmed display flashes 00 and beeps constantly, no selections change this, unit does not go into diagnostics, no visible issues with connectors or wires, when plugged in the surface ignitor still operate while display beeps, unit needs new cntrl; ordrng 1 WPW10572544 (CNTRL)"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADB5 "Customer complaint dishwasher not working, customer showed what it does, if user pressed start cycle unit starts a cycle sometimes sometimes blinks and will not start, every time user starts a cycle pauses suckle or opens door and tries to resume cycle start led blinks once to show selection accepted then starts blinking, cancel button does not work, unit needs new cntrl and ui; ordrng 1 W10815819 (PANEL) and 1 W11025865 (CNTRL)"
David R.
DISHWASHER KITCHENAID KDFE104DBL0 Replaced control and Panel. tested. Op test ok.
David R.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Replaced ice maker. Tested. Op test ok.
Paul P.
RANGE WHIRLPOOL JGS9900BDB "Inspected all parts shipped, cooktop, etc. all parts are ok to install. Still waiting for orifice holder for the right front, can not install the cooktop until the last part arrives. Did not set follow up date yet, until last part is verified.; saved tckt"
David R.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced switch and icemaker. Found screws to door that keeps it in place not seated all the way down, fixed. Liner of FF is not caved in. Tested. Op test ok."
Paul P.
WASHER WHIRLPOOL WTW8040DW4 "Inspected washer, suspension parts are damaged, will need suspension kit. Office to order suspension.; ordrng 1 W11130356 (suspension)"
David R.
WASHER AMANA NTW4516FW2 "Replaced motor, cap and control. Ran calibration, ran service mode. Op tested ok."
Brian M.
SXS REFRIGERATOR GE GSS25QGTABB Installed water tank Ran 32 oz of water to purge line OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Paul P.
WASHER MAYTAG MVWC565FW1 "Tested washer, was able to drain water. Lid latch not engaging on manual or auto test. Pulled lid latch from van stock, tested for ohms range, and installed. Control not reading latch, office to order control.; ordrng 1 W11162438 (CONTROL), used 1 W10838613 (LATCH) from stock"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Replaced control. Tech line advised to replace interface as well. Office to order interface.; ordrng 1 W11036562 (cntrl-elec)
Brian M.
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Cc of leak from freezer Found drain tube clogged Cleared drain OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Installed damper OP TEST OK
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Ice maker is not advancing. Fill tube is clear and ice maker gets water. Thermistor is testing ok. Office to order ice maker.; ordrng 1 W10898228 (icemaker)
Corey L.
DISHWASHER WHIRLPOOL KDPE234GPS0 "Customer complaint seal keeps popping out, found half of dr seal out of channel, reseated seal into channel, seal has a nice tight fit, op test good"
Macaulay G.
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced reservoir and inlet valve. Filter housing was not sent with other parts. Office to order again.; ordrng 1 W11194438 (FILTER HOUSING )
Paul P.
RANGE GE PB920DP3BB "Installed frame board control WB27T11085. Ran diagnostic and operational tests on cooktop, bake and broil operations. Oven is working properly."
Jason N.
REFRIGERATOR WHIRLPOOL WRS321SDHV01 "Reclaimed refrigerant from unit, installed compressor and new drier.Pulled 30 inch vacuum on system for 15 min. Held system in vacuum for 15 more minutes. Added 5.3 oz of r134a refrigerant. Checked for frost pattern to start. Waited 15 min, and checked frost pattern again. Op test ok"
Jason N.
WASHER MAYTAG MVWC450XW3 "Cc noisy when agitatingRan auto test , op test goodRan load cycle with clothes, sensing mode taking a long time and pausingRetested manually agitator and spin basket, shifter having a hard time engaging into agitate, stops and starts when engaged.Unit needs shifterCustomer not repairing at this time, estimate only."
Jason N.
STACK W/D GE GTUP270EM0WW "Could not finish job, hub nut rounded while trying to remove from tub. Can not continue with repair as is. Informed customer that office will be in contact with them with further information."
Arthur V.
FREEZER FRIGIDAIRE LFFH21F7HWJ Did not go to home Called customer found lock was not the part needed SM to investigate correct part number needed and order it. SM to reschedule after part is ordered ; saved tckt
Gabriel P.
REFRIGERATOR MAYTAG MFT2574DEM01 "Found fan ice box not running try to ran diagnostics auto test harvest and ice maker not rotated reset power and everything started working fill test pass no error codes on ice maker,opt test ok"
Paul P.
MICROWAVE MAYTAG MMV4205FZ1 Installed micro switches in microwave. Operations tested properly.
Brian M.
REFRIGERATOR GE TPX24BPDACC Installed heater defrost harnessdefrosted evapOP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced the parts listed. Brought core back for return. Optest ok.
Dan H.
REFRIGERATOR FRIGIDAIRE FFHT1826LQ9 "Customer complaint that unit is not cooling properly, fresh food section temperature at 46 degrees, freezer section temperature at 19 degrees, evaporator fan is running, compressor and condenser fan are running, partial frost pattern on evaporator, tapped system, found in a 10” vacuum, added r134a, frost pattern improved, unit needs new evaporator and filter drier, customer does not want repair at this time ; ordrng 1 242067214 (s/a pur-evaporator 98.49) and 1 WPW10143759 (dryer 17.09), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DRYER WHIRLPOOL WED75HEFW0 Upon arrival customer informed me that a electrician came out yesterday and replaced her power cord and it has been working all day today. Checked power its good ran unit unit tumbling and heating. Op test good
Dan H.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Customer complaint that unit is not cooling, fresh food section temperature at 46 degrees , freezer section temperature at 46 degrees, partial frost pattern on freezer section evaporator, ran test 4, fresh food section evaporator fan runs, fresh food section evaporator has good frost pattern, freezer section evaporator fan is running, freezer section evaporator formed frost pattern, unit needs new main control board ; ordrng 1 W10843055 (cntrl-elec)"
Macaulay G.
DISHWASHER MAYTAG MDB6601AWW Replaced handle. All tested.CC
Dan H.
WALL OVEN WHIRLPOOL RBD275PDB12 "Customer complaint that display shuts off and comes back on during cooldown, confirmed, all connections on control are good, thermal fuse is good condition, unit needs new control, part is no longer available ; ordrng 1 4452890 (microcomputer)"
Jason N.
DRYER WHIRLPOOL MGDB400VQ0 "Installed listed part, ran cycle, verified flame.Op test ok"
Brian M.
WASHER MAYTAG LAT9593AAW Installed switch Ran test cycle OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Dan H.
RANGE KITCHENAID KEBC277KWH0 "Customer complaint of f2e1 error code, customer started bake for 350 degrees, unit heated, unit flashed f2e1(keypad keytail not connected) error code, keypad is connected, unit needs new control, control is no longer available ; ordrng 1 4453379 (microcomputer)"
Jeff M.
DISHWASHER JENN-AIR JDTSS246GP0 Installed new part unit op tested good
Brian M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Evacuated refrigerant Installed evaporator and compressor Lock ring unit Drew a 27 inch vac for 15 Recharged with 4.5 oz r134aAdvised to let sit for 48 hours
Dan H.
DISHWASHER FRIGIDAIRE PLDB998AC0 "Customer complaint that unit is leaking, started normal wash cycle, found water dripping from fill valve, unit needs new valve, customer does not want repair ; ordrng 1 154637401 (valve 28.15), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WALL OVEN GE JRP03G006BG Replace element opt test ok
Macaulay G.
DISHWASHER WHIRLPOOL WDT730PAHV0 "Unit is leaking from inside of door. Found that the tab that holds the deflector in place is broken off, allowing water through. Office to order vent and deflector.; ordrng 1 WPW10195032 (deflector) and 1 WPW10469574 (vent)"
Corey L.
RANGE KITCHENAID KFGD500ESS03 "Customer complaint broiler doesn’t work, confirmed found ignitor visibly broken, replaced ignitor with ts, op test good, customer says he wants left front foot to install since it didn’t come with one, XXno return visit; ordrng 1 WP74002557 (LEVELED FOOT), used 1 279311 (IGNITOR) from stock"
Brian M.
RANGE WHIRLPOOL MEW7527DS00 "Cc of unit not getting to correct temp Ran test bake unit is about 100 degrees off Tested thermostat. Thermostat within range Unit needs a control board ; ordrng 1 W10741603 (cntrl-elec179), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DISHWASHER KENMORE 665.13743K602 "Customer stated it was intermittent but dripped water the last two times she used it. Took panel off, no water spots coming from the dispenser or vent assembly. Door seal is cut and worn away in some areas. Needs door seal*****Do Not Order Part; ordrng 1 W10542314 (door seal 61.02), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR MAYTAG MFD2561HES "Customer complaint that unit is not cooling, fresh food section temperature at 71 degrees , freezer section temperature at 71 degrees, no frost pattern on evaporator, evaporator fan is running, condenser fan is running, compressor is not, compressor is recieving 120vac, plugged start device back in compressor started, unit needs new compressor, customer does not want repair at this time, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; ordrng 1 W10160407 (compressor 403.50), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
DRYER FRIGIDAIRE FAQE7001LW0 "Cc of unit will not stop running Found proper power to unit Control board is shorted and as soon as you close the door it turns on Needs control board Office to bill ; ordrng 1 137070890 (electronic h22674), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DISHWASHER FRIGIDAIRE LGBD2431LF0A "The water valve failed in the open position needs a new water valve; ordrng 1 154637401 (valve), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER GE GDT695SMJ0ES Replace part still having same issue ordering a board; ordrng 1 WD21X23456 (kit svc mc logic 133.41)
Gabriel P.
DRYER MAYTAG MEDB765FW "No issues found all test pass test,opt test ok"
Gabriel P.
REFRIGERATOR KITCHENAID KFCP22EXMP5 Ordering compressor senior tech said is needed it dump the oil ; ordrng 1 W10507884 (COMPRESSOR )
Jason N.
DISHWASHER KITCHENAID KUDS03CTSS3 "Installed listed parts. Ran diagnostics cycle to verify dispenser opened.Dispenser opened, diagnostics passed. Op test good"
Jason N.
DRYER MAYTAG MEDC465HW0 "Cc not drying clothes fast enoughChecked venting tube and vent cover outside, both clear, good air flowChecked heat, good heat inside unit. Advised customer to use timed dry option Told customer to check dampness of clothing next time he washes for excessive wetness"
Gabriel P.
WASHER MAYTAG MVWX655DW1 "The indicator light on board is out,try to put it on diagnostics and didn’t turn on at all ordering board. Pump checks good. ; ordrng 1 W11116592 (cntrl-elec)"
Jason N.
DRYER WHIRLPOOL GEQ9800PW2 "Cc unit will not operateChecked power in, good powerFound drum belt broke, belt switch no longer engagedReplaced belt, belt pulley and drum roller using truck stockOp test good; used 1 341241 (BELT), and 1 4392067 (DRYER REPAIR KIT) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 By service pointer replacing parts ; ordrng 1 W11263188 (CNTRL ) and 1 WPW10384183 (thermistor)
Gabriel P.
RANGE WHIRLPOOL WFE505W0HS1 "Found error code f1e1 board failure,ordering a board ; ordrng 1 W11314391 (CNTRL )"
Gabriel P.
WASHER MAYTAG MVWX655DW1 Re calibrate machine twice and ran auto test all good explain customer what is that noise they hearing
Corina B.
REFRIGERATOR WHIRLPOOL WRS312SNHW00 "Cust is waiting on a copy of the receipt, sending to office. Talked to JS and not charge sc at this time. CC that there is no power to the unit. Checked outlet, good. Checked power to the connection 0 volts. Checked for continuity on the wpower cord. The cord has a broken wire. Will need a new cord. Call SM to order part. Do not order part until the pop is sent. ; ordrng 1 W10667072 (harns-wire)"
Gabriel P.
RANGE WHIRLPOOL WFG320M0BB2 Replace parts opt test ok
Corina B.
WASHER WHIRLPOOL WTW5000DW1 "Cust showed pop, sent pic. CC that it’s leaking from the left side and makes a sound in a spin. Found the hot water line was not tight on the valve. Checked hose has a washer. Tighten the hose. Ran the hot water valve in manual test, no leaks. Started a rinse and spin with towels, good. Checked underneath the washer, good. Optest ok."
Corina B.
RANGE JENN-AIR JDS9860CDS02 CC that the hinges are bent from someone stepping on it. Found the hinges and the inner door are bent. Will need a inner door and hinges. Cust does not want to repair. Will need extra time for repair
Corina B.
OTR MICROWAVE KITCHENAID KMHS120ESS8 "Cust call whirlpool for auth kihd900dpl1. CC that the lightbulb burned out as soon it was turned on. Checked outlet, good. Checked the socket, good. Will need a new bulb, socket and control. Called SM to order parts. ; ordrng 2 8206232A (lamp 40 watt)s and 1 W10210871 (holder,lamp) and 1 W11182110 (CONTROL )"
Corina B.
WASHER WHIRLPOOL WTW4800XQ4 "CC that there is a loud grinding noise in a agitate and a spin. Replaced the pulley and the actuator from t/s. Started a rinse and spin with clothes. Optest ok. ; used 1 W10721967 (PULLEY), and 1 WPW10006355 (ACTUATOR) from stock"
Corina B.
DISHWASHER MAYTAG MDB4949SDZ0 CC that the soap dispenser does not open every wash. Found the open/closed button not opening. Replaced the dispenser from t/s. Optest ok; used 1 W10861000 (DISPENSER-DISHWASHER 9967) from stock
Corina B.
WASHER WHIRLPOOL WTW8900BC0 Replaced the water valve and the dispensers. Optest ok.
Corina B.
WASHER WHIRLPOOL WTW8000DW0 "CC that f5e3 is on the control. Found f5e3 Lid Lock Will Not Unlock. Did step 8. Checked the j6-7 and j-18-3 0 Vdc. Checked j6-2 and j12-3 3 volts. Then error code. Will need a new lid lock. Advised Cust if this does not correct the problem it will need a control. ; ordrng 1 W10810403 (lid lock assy 9393), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDT750SAHV0 "Cust showed pop, sent pic. CC that the unit is not washing. Checked the power to the control, good. The pump and motor did not have a good connection at the control. Unit started washing. Optest ok."
Arthur V.
WALL OVEN ELECTROLUX E30EW85ESS1 Replaced relay bd. Op test good Tested at 300 deg. Unit cycled on came up to temp And cycled again before leaving. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian M.
WASHER GE WBVHW5200J3WW "Cc of unit smelling like burnt rubber Found bellow damaged as well as basket rubbing the tub Rear tub bearing is shot Needs inner and outer tub, tub and bellow Customer does not want to repair Estimate only Customer paid svc"
Brian M.
DISHWASHER WHIRLPOOL KDTM404ESS3 Cc of unit not washing Found unit getting water sump getting power But sump not running wash arms not moving Needs sump assembly Customer wants to call whirlpool before we send a part Will call us when he finds out
Brian M.
WASHER WHIRLPOOL WTW4950HW0 Installed control Ran auto test and calibration OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Cc of leak and water was soapy\ cloudy Ran test cycle Could not duplicate a leak Water was clean and clear during test no soap left in tub No leak at this time Placed water mat down
Brian M.
RANGE WHIRLPOOL WFE505W0HZ0 Cc: Door Gasket damagedFound door seal missing clipInstalled new door sealOP TEST OK Cust showed pop took pic
Brian M.
DRYER MAYTAG MEDC215EW1 "Cc: dryer not workingRemoved cover to power block checked powerHave 220v between L1 and L2, 120v between L1 ground, 120v between L2 and ground, 120v between Ground and neutral(should be 0v) also have 220v from L2 and neutral(should be 120v) Open neutral. Advised to have certified electrician to look at electrical. And have receipt from electrician that everything is fine for us to come back out. Issue should resolve after electrical is working"
Brian M.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Reversed door OP TEST OK
Brian M.
WASHER AMANA NTW4516FW1 Cc that unit sometimes does not start and stops mid cycle Found lid lock not operating properly Replaced using truck stock Ran auto test and calibration OP TEST OK ; used 1 W10838613 (LATCH) from stock
Brian M.
WASHER WHIRLPOOL WTW7600XW2 Cc: start button not workingFound start button clip that holds button in place brokenNeeds UI control assembly
Paul P.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Ran ops test on ice maker, turning properly, not filling. Found ice build up on ice maker fill line. Defrosted line, ice maker not filling properly. Replaced ice maker from van stock, ran through fill test, calling for fill, water valve not engaging. Office to order water valve. Did not set down mitigation mat, water not coming on at valve.; ordrng 1 WPW10498976 (valve), used 1 W10884390 (ICE MAKER ASSY) from stock"
Jeff M.
RANGE WHIRLPOOL WFE540H0ES0 Installed new part unit op tested good
Corey L.
RANGE MAYTAG MER8700DH1 "Customer complaint was every time she sets her timer the oven comes on, asked customer to demonstrate, customer turned cook time on for a kitchen timer which turns bake element on for the time inputed, referred customer to owners manual that shows the difference between the “cook time” and “kitchen timer” selections, unit is operating as designed"
Paul P.
RANGE WHIRLPOOL WFE540HOES2 "Tested oven door, found door will need hinges, opening with too much force, and not closing properly. Office to order hinges.; ordrng 2 WPW10440013 (hinge-door)s"
Paul P.
RANGE WHIRLPOOL WFG540H0ES0 "Replaced sensor and control. Tested oven to temperature, ops test good."
David R.
WASHER WHIRLPOOL WTW4950HW0 "No error codes, service test is good. Loud screeching noise when in spin. Checked underneath unit, everything looks good. Took basket out, no debris under. Order gearcase.; ordrng 1 W11035747 (gearcase)"
Paul P.
DISHWASHER WHIRLPOOL MDB4949SDZ0 "Replaced pump and motor assembly on dishwasher. Ran ops test, working properly. Set down mitigation mat."
Macaulay G.
OTR MICROWAVE WHIRLPOOL WMH53520CS5 "Installed new door switches. Unit had no power to control upon arrival. Found fuse was open. Replaced from truck stock. New one opened when plugged in. Found monitor switch was not wired correctly. Shorted 2 truck stock fuses. Office to order fuse.; ordrng 1 W10138793 (fuse), used 2 W10138793 (FUSE, MICROWAVE) from stock"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS950SIAM00 Replaced water line. Unable to test until supply is hooked up.
Macaulay G.
DISHWASHER/B-IN KITCHENAID KUDS30IXBL1 Replaced spray arm. Tested ok.
Arthur V.
RANGE GENERAL ELEC JGB660DEJ1WW Needs overlay for control. Swelled and not working properly part on BO Advised customer. Someone from Freds or his warranty company will be calling when there is a parts answer DID NOT RESCHEDULE DUE TO PART B.O.; ordrng 1 WB07X25206 (overlay t09)
Macaulay G.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Reclaimed refrigerant. Installed new dryer and evaporator. Pulled vacuum to 29 inches for 15 minutes and held for additional 15. Charged with 4.75 ounces of R134a. All tested ok.
Arthur V.
MICRO OVEN WHIRLPOOL WOC95EC0AS04 Customer complaint unit not cooking properly. Seems to sometimes overcook but mostly undercooks. Set temp at 350 deg. unit cycled properly. Customer said she never cooks at 300 mostly at 350 or 400. Reset temp for 350. Unit cycled properly. Reset control for 400 deg Unit temp erratic Needs control and oven sensor. PSP item. ; ordrng 1 W10859573 (sensor) and 1 W11097386 (cntrl-elec)
Arthur V.
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Found main bd faulty. lights come on No compressor or fans running. Needs replaced Customer to decide later if repair is wanted
Dan H.
RANGE KITCHENAID KODC304ESS01 "Customer complaint that lower oven is not heating, started lower oven on bake for 350 degrees, oven did not heat, control is not sending power to element, ribbon cable to user interface broke during diagnosis, unit needs new control and user interface ; ordrng 1 W10694995 (swtch-memb) and 1 WPW10721210 (cntrl-elec)"
Dan H.
RANGE WHIRLPOOL WFE505W0HS1 "Customer complaint that oven is not heating properly, started bake for 350 degrees, temperature after 20-25 minutes preheat at 325 degrees, adjusted temperature offset up 25 degrees, op test good"
Dan H.
DISHWASHER FRIGIDAIRE FPID2497RF2A "Customer complaint that unit is not heating or completing cycle sometimes, ran diagnostics found i60(heating problem) and i20( draining problem) error codes, unit drains , heater is working, unable to duplicate the problem , unit is operating as designed"
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Cc: Water leaking from dispenserFound water line not seated properlyReseated water linesOP TEST OK
Jeff M.
WASHER MAYTAG MVWX655DW0 The unit tranny shaft is worn out which is causing the wash plate to wear out. The unit needs a transmission and wash plate; ordrng 1 W10902814 (WASH PLATE) and 1 W11035751 (GEAR CASE)
Jeff M.
WASHER AMANA NTW4516FW2 The drain is too low causing a slight feeling issue and the foundation that the washer sitting on is extremely on level tested good
Jeff M.
DRYER MAYTAG MEDE200XW1 "The units ui is getting 12vdc needs a new ui est only; ordrng 1 WPW10247268 (UI), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER CROSLEY VAW3584GW1 The unit came on as soon as I plugged it in it I recalibrated it unit tested good
David R.
DISHWASHER KITCHENAID KUDS35FXSSA "Ran normal wash. Bottom seal worn on sides. Could cause water to pass through and leak. Needs both seals.******Do Not Order; ordrng 1 W10300924V (door seal 60.83) and 1 WPW10497235 (seal 4.46), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
RANGE WHIRLPOOL KMBP107ESS01 I found a wire unplugged. I plugged the wire in op tested good
Jeff M.
REFRIGERATOR KITCHENAID KRFC300ESS01 Installed new part unit op tested good
David R.
DISHWASHER WHIRLPOOL WDF530PLYW7 "Cc that silverware on door wasn’t getting washed or water to them and top rack wasn’t getting washed. Arrived and found upper sprayer arm off and on bottom rack. Took off sprayer arms and cleaned debris, seems like something is caught or still blocking that I can’t reach. Weak wash motor. Ordering pump motor, manifold, tube feed and sprayer arm.; ordrng 1 W10340676 (manifold) and 1 WPW10340741 (tube-feed) and 1 WPW10482480 (pump&motor) and 1 WPW10498900 (spray arm) and 1 WPW10705575 (sensor)"
Jeff M.
WASHER WHIRLPOOL MVWC565FW1 Installed new part unit op tested good
David R.
REFRIGERATOR FRIGIDAIRE FFHS2611LWKA Throwing fault code. Everything is testing fine. Went through service mode. All options testing fine. Cold in both compartments. Normal temp. Showing code for stuck key. Ordering control.; ordrng 1 A01078804 (control)
David R.
DISHWASHER WHIRLPOOL KDFE104DWH5 "Water coming into unit, washing. Dispenser problems, not opening. Found it would get caught up on seal and not be able to open, replaced with dispenser from t/s. Tested. Op test ok.; used 1 W10861000 (DISPENSER-DISHWASHER) from stock"
Corina B.
WASHER MAYTAG MVWX700AG0 "CC that there was a burning smell and a plastic piece fell off. Ran diag f7e1 BASKET SPEED FAULT. Ran test 3 drive system. Ran manual agitate and spin, good. Found change in between the wash plate and tub. The tub ring is melted. Will need a new tub ring. Called safety Debbie file # 7723900223.; ordrng 1 WPW10215146 (tub ring 7761), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR WHIRLPOOL GSC25C4EYB02 Cc of high pitched noise. No noise upon arrival. Checked everything in back of refrigerator. Nothing loose or moving around. Op test ok.
Jeff M.
DISHWASHER WHIRLPOOL WDT720PADM1 "Wash motor seized up estimate only; ordrng 1 WPW10671941 (SUMP), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DISHWASHER KITCHENAID KDTE104ESS2 "7-1 error code, no heat. Checked resistance of the heating line. All checks fine heating element and thermostat. Would need new board. ***** Do Not Order Part; ordrng 1 W10854225 (cntrl-elec 163.89), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR MAYTAG MRT118FFFM01 "Installed new parts, held unit in 29” vac for 20 minutes, added 4.0 oz r134a, waited 30 min for evap to form a good frost pattern, op test good, advisedly customer to allow 24-48 hrs for unit to settle temps"
Corey L.
RANGE KITCHENAID KSDB900ESS2 "Customer complaint two surface burner flames are messed up, found back two burner caps switched right on left and left on the right, switched and instructed customer on why it’s important to remember which one is what when cleaning top"
Arthur V.
DRYER WHIRLPOOL WGD8900BW0 Found dryer needs all four drum rollers and idler pulley Customer to decide later if repair is wanted
Arthur V.
DRYER FRIGIDAIRE FDG336RES1 Replaced both felt seals on front panel. Advised customer to let unit sit for 24 hours for high temp adhesive to cure completely—-; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Dan H.
COOKTOP GAS KITCHENAID KFGU766VSS02 "Customer complaint that center burner is not working properly, found burner head installed backwards, corrected, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Installed new led board, op test good"
Dan H.
RANGE WHIRLPOOL WFG525S0HS0 "Installed new control, op test good"
Corey L.
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Customer complaint of a big scratch in the shape of an ear and the top of the door is uneven right side is sticking out more only on top, confirmed, customer stated she asked the sales rep to replace the unit for her but rep called wpl and made a claim on her behalf, customer customer said she is calling sales rep tomorrow, she will call us to order a new door if needed part # W10782253; saved tckt"
Dan H.
DRYER MAYTAG MEDB400VQ0 "Customer complaint that clothes are not drying, started normal dry cycle, unit heated, good air flow from vent at back of unit, no ai flow at outside vent, unable to unclog, advised customer that vent needs cleaned, unit is operating as designed"
Corey L.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Installed both doors, op test good"
Jason N.
RANGE GAS KITCHENAID KGRS505XSS02 "Cc center burner will not workFound center burner will spark and gas valve is letting gas throughUsed brass brush to clean electrode of grease and carbon.Retested, ignites first spark, op test good"
Jason N.
OTR MICROWAVE KITCHENAID KMHC319ESS0 "Cc light in unit does not come on sometimesAsked customer if unit still usable if light doesnt come on, she said no it doesn’t workIntermittent door switch operation, confirmed with door open/close testReplaced door micro switches using truck stockOp test good; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Jason N.
WASHER MAYTAG MVWB850YW0 "Installed console, op test ok"
Paul P.
OTR MICROWAVE MAYTAG MMV1174DH4 "Found door needed realigned. Lined door up properly, tested microwave, now working properly."
Gabriel P.
WASHER WHIRLPOOL WTW5000DW1 "Found no error codes on unit ran calibration and auto test all pass ,ran regular cycle on a deep wash but washer did not fill enough is out of range ordering the board ; ordrng 1 W11116590 (cntrl-elec)"
Macaulay G.
DISHWASHER KITCHENAID KUDE48FXSP5 Replaced sump assembly. All tested ok.
Arthur V.
DRYER WHIRLPOOL WED7990FW0 Installed parts listed. Op test good
Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint of cooling loss first ice stopped then noticed warmer temps, confirmed temps were 40ff and 30frz, found ball of snow around evap connections and a little less than half full frost pattern, cleared frost to solder joints, could not find dye anywhere, high side gauge read about 75 psi, unit has internal leak, wpl techline afterhours, to set up pseudo job for CL to call wpl techline , customer has spare fridge meanwhile, scheduling for customer next availability Monday; schdld next appmnt for 1/21 MON !"
David R.
WASHER MAYTAG MVWB835DW4 "Ran through service test, passed. No error codes. Op test ok."
Macaulay G.
REFRIGERATOR WHIRLPOOL KRFC604FSS Door switches were not lining up properly. Corrected door alignment to switches. All tested ok.
Jeff M.
DRYER GAS MAYTAG MGDC700VW0 Took the bottom panel off the dryer started the dryer could not find a squeaking noise unit tested good
Dan H.
OTR MICROWAVE MAYTAG MMV1174FZ0 "Customer complaint of open/close door error code, confirmed, installed new cams and switches, op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Dan H.
M/W CONVECTION MAYTAG MMV1174FZ0 "Customer complaint of open/close door error code, confirmed, installed new cams and switches, op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Jason N.
WASHER MAYTAG MVWB855DC2 Installed listed partsRan auto test and calibration Op test good
Chad P.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Found connector on pump loose. Tightened and drained unit. Op test ok.
Jason N.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Installed listed control , all functions returned to unit, compressor running.Advised customer to wait 24-48hours to allow unit to cool to temperature before restocking op test good"
Jason N.
REFRIGERATOR MAYTAG MRT118FFFH01 "Cc food freezing in ff sectionRead temps in ff, temps at approx 17 degrees, read temps in freezer, temps at approx -5 degrees. Compressor running the entire time. unable to access diagnostics mode on control. Ordering control and thermistor; ordrng 1 W10838965 (thermistor) and 1 W11223735 (CONTROL) and 1 WPW10384183 (thermistor)"
Jeff M.
DRYER WHIRLPOOL WGD4950HW I took the back panel up checked all the fuses most likely will work it is also a gas dryer I’m not able to test the machine in the Lowe’s
Jeff M.
DISHWASHER JENN-AIR JDB9000CWS3 The units mountingscrews came out I remounted the dishwasher and re-leveled the dishwasher unit tested good
Corey L.
OTR MICROWAVE WHIRLPOOL WMH31017HZ2 "Customer complaint mw not working, found pop through entitlement, unit is not powering on at all, power to the unit is good, fuse check passed, found cavity thermostat open, unit needs cavity thermostat ; ordrng 1 W10269232 (CAVITY THERMOSTAT)"
Jeff M.
RANGE JENN-AIRE JDS9860AAP "Burner valve is broken needs a new burner valve; ordrng 1 WP74006118 (BURNER VALVE), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
DRYER WHIRLPOOL MGDB400VQ0 "Cc not heating Confirmed no flame conditionChecked venting. All venting clear and secure Checked thermal fuse and thermal cutoff, found thermal cutoff open.Unit needs thermal cutoff ; ordrng 1 WP8573713 (cutoff-tml), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Installed handle, handle tight, op test okCustomer still not happy with handle fit. Is going to contact snow brothers. Customer wants a new freezer door. Customer also stated scratches on freezer door when snow brothers came out to attempt to fix handle first time."