Service History 164

Near Madison, OH 44057
Joe O
Job Details: 02/26/2021
WASHER AMANA NTW4605EW0 "Cc: unit stopped during rinse, would not drain waterFound drain pump just humming. Found drain hose is clear. Needs drain pumpCustomer does not want to repair at this time; ordrng 1 WPW10661045 (drain pump), used 1 SHIPPING (shipping and handling) from stock"
Near Willoughby, OH 44094
Jeff M
Job Details: 02/26/2021
REFRIGERATOR MAYTAG MFI2570FEZ07 I called Whirlpool Tech line there is nothing else that we can do to this refrigerator. the user display has been replaced. the main control has been for replaced. the damper assembly has been replaced and blocked. The temp sensors have been replaced. Tech Line has been called three times. On the third time of calling he told me that there is an update coming out this recognized issue. There is no current parts can fix it there is no ETA when this update will be released. He told me to tell the customer to remove the top two shelves to limit small pockets for cold air to build up. there is no fix at the moment for this machine or any of these machines with this model number.
Near Ashtabula, OH 44004
Jeff M
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW8500DW The unit is not responding to anything it will not start diagnostics does not work properly needs both main control and user interface; ordrng 1 W11095623 (Ui) and 1 W11209420 (Control)
Near Cleveland, OH 44102
Corina B
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5105HW0 CC that the unit will start to sense then the drain pump comes on and stops the cycle. Ran diag no codes. Ran a calibration. Started a cycle with clothes. Started every time. Optest ok
Near Madison, OH 44057
Jeff M
Job Details: 02/26/2021
DRYER SAMSUNG DV42H5200EPA3 The unit is not heating the heating element is open needs a new heating element; ordrng 1 DC97-14486A (Heater) and 1 Ship
Near Middlefield, OH 44062
Joe O
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL GX5FHDXVT02 Cc: not coolingCustomer had unit unplugged. Plugged unit in nothing is turning on. Found control is receiving proper power. Needs control. Replaced control. Unit is cooling. Advised customer to allow 24 hrs for temps to adjust. Op test ok ; used 1 WPW10503278 (CNTRL-ELEC) from stock
Near Eastlake, OH 44095
Jeff M
Job Details: 02/26/2021
WASHER AMANA NTW4605EW0 The unit has two codes pertaining to the lock not functioning needs a lock and control because in diagnostics the lock function correctly I cannot determine if its an electronica issue or a lock issue; ordrng 1 W11116498 (Control) and 1 W11307244 (Lock)
Near Cleveland, OH 44111
Corina B
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4855HW1 Replaced the gearcase. Ran a calibration. Started a bulky cycle. Optest ok
Near Cleveland, OH 44111
Corina B
Job Details: 02/26/2021
WASHER MAYTAG MVW7230HW0 CC that the basket freezes and a noise on a high spin. Ran diag no codes. Ran a calibration. Started a spin on high. Ran a rinse and spin with towels. Advised cust to load clothes evenly around the basket. Did not reschedule for the cabinet. ; O-emld tckt
Near Kirtland, OH 44094
Joe O
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KBSN608EPA01 Installed led modules. Op test ok
Near Strongsville, OH 44136
David R
Job Details: 02/26/2021
WALL OVEN COMBO WHIRLPOOL WOC54EC0HS01 Blower motor not needed. Customer complaint is still with the microwave fan only. ; ordrng 1 W10838964 (Cooling fan assy)
Near Bay Village, OH 44140
Gabriel P
Job Details: 02/26/2021
DISHWASHER AMANA ADB1400AGW1 "Replace sump pump,opt test ok"
Near Burton, OH 44021
Joe O
Job Details: 02/26/2021
DISHWASHER KITCHENAID KUDS25SHBL1 "Cc: not workingFound start button is not functioning. Motor still running in drain cycle. Float is working. Needs uiUi shows out of stock, office to reschedule; ordrng 1 W10757838 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Near Cleveland, OH 44119
Jason N
Job Details: 02/26/2021
WASHER AMANA NTW4516FW3 "Installed drive motor. Ran auto test, no abnormal noise present. Op test good."
Near Cleveland, OH 44104
Joe O
Job Details: 02/26/2021
WASHER ELECTROLUX LAFW3577KW1 "Went to install control. Found j14 connector missing on new control. Spoke with BJ, could not locate correct part. He called parts distributor, model number gave them the part we already ordered. Called Frigidaire tech line. He cannot even find the model number we have. He stated he can only find a kw0(last 3 model). He stated everything hes finding comes up with the same part. Spoke with BJ, he stated to take the new part for return. Advised customer we cannot repair; saved tckt"
Near Bratenahl, OH 44108
Jason N
Job Details: 02/26/2021
DRYER WHIRLPOOL MEDP575GW1 "Cc unit rattling noise and not heating correctlyCustomer stated unit will make a rattling noise in cycle, also medium heat loads seem to take a long time to dry. Found rear vent tube bracket vibrating against back panel. Adjusted bracket. No noise heard. Checked heat and airflow from unit. High temps at exhaust good at 180 degrees when cycling on. Found reduced airflow at outside vent outlet. Advised customer to have venting inspected for possible buildup of lint. Unit is working as designed."
Near Westlake, OH 44145
David R
Job Details: 02/26/2021
DRYER MAYTAG MED6630HC1 "Cc when using unit, unit is smoking when taking clothes out. ; ordrng 1 W11086656 (Motor) and 1 W10837240 (Pulley) and 1 661570V (Belt) and 1 WP3387747 (Element) and 1 4392067 (Kit) and 1 WP697772 (Wheel) and 1 280148 (Thermostat)"
Near North Ridgeville, OH 44039
Marie V
Job Details: 02/26/2021
OTR MICROWAVE WHIRLPOOL WMH75021HZ2 "Cc that the unit is not heating and that the light does not always comes on. Put a glass with water on , did not heat. Unplugged unit and put my kill a watt meter unit started heating. Unit will need main control. ; ordrng 1 W11345890 (Control)"
Near Avon, OH 44011
Gabriel P
Job Details: 02/26/2021
n/a Pick up gauges and hoses and permagum for fridges seal
Near Cleveland Heights, OH 44106
Jason N
Job Details: 02/26/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Installed fill hose and dispenser. Ran diagnostics cycle, checked for leaks. No leaks found. Disposer test good. Op test good."
Near Westlake, OH 44145
Gabriel P
Job Details: 02/26/2021
RANGE KENMORE 79074393913 "Cc oven not heating or taking to long to heat. Verified issue check for voltage going into the ignitor and had 121V. Rebooted unit to see if it would fix issue ignitor turned on and reached 350 degrees and was cycling as should. Explained to customer that it probably needed to be rebooted and if issue occurs again it will need a ignitor and to give us a call before the 30 days of service for no extra charge on a service call and we would replace the ignitor. Gave the customer the estimate and said they will think about it and they would call us back if they see the issue occurs again so we can replace ignitor. Opt test ok. AT; ordrng 1 316489403 (Ignitor), used 1 SHIPPING (shipping and handling) from stock"
Near Chagrin Falls, OH 44023
Jason N
Job Details: 02/26/2021
DRYER WHIRLPOOL WGD9470WW2 "Cc unit not starting Confirmed unit will power on but not start a cycle. Checked belt, found drive belt broken, belt switch disengaged. Replaced drive belt using misc. truck stock belt. Lubricated pulley and drum rollers. Ran dryer op test, op test good.; used 1 661570V (Belt) from stock"
Near Chagrin Falls, OH 44023
Jason N
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW8000DW2 "Installed gearcase and washplate. Ran auto test and calibration. All functions passed, no abnormal"
Near Chagrin Falls, OH 44023
Jason N
Job Details: 02/26/2021
MICROWAVE WHIRLPOOL WMH53521HV4 "Installed transformer and magnetron. Ran operation test. Unit making normal noise, no unusual vibration. Advised customer unit will emit a hum or buzz sound as internal components are energized. Op test good."
Near South Euclid, OH 44118
Jason N
Job Details: 02/26/2021
RANGE MAYTAG MGT8775XW00 "Cc unit oven not workingCustomer stated she was cleaning the range when it powered off suddenly. Also she notice one of the knobs was stuck. And the lights in the oven stopped working awhile ago, and she need her oven doors cleaned. Found a GFCi outlet tripped for the unit, light fixture above range is also plugged into this outlet. The light fixture Is causing the GFCI outlet to fault. Advised customer that she will need have have light fixture repaired/replaced, left unplugged to allow range to function. Found LF burner valve seized, unit needs new valve. Found both oven bulb burned out, unit needs appliance bulbs. Quoted for total repair plus cleaning of the oven doors. ; ordrng 1 WPW10206288 (Valve) and 2 8009 (Bulb)s"
Near Mentor, OH 44060
Joe O
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW3 "Cc: loud, wet clothes at the end of cycleFound no stored error codes. Ran auto test. Found unit was not leveled correctly. Leveled unit. Ran normal cycle. Checked suspension. Ran drain and spin. Ran calibration. Unit functioning as designed. Op test ok"
Near Solon, OH 44139
Jason N
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Cc unit not cooling Found compressor not running, start relay is clicking. Ran amp draw test on compressor, compressor drawing 10.8a on demand. Compressor is locked. Unit will need compressor/sealed system repair. ; ordrng 1 W11209866 (Compressor) and 1 WPW10143759 (Uv drier)"
Near Westlake, OH 44145
David R
Job Details: 02/26/2021
WASHER WHIRLPOOL MHW6630HC1 "Both unit are on second floor. Front Loader. Cc unit is not spinning clothes, wet clothes at end of cycle, will have to put to drain/spin in order for clothes to get dry. Went through diagnostics, no error codes. Tested all components on manual, all working good. Ran a diagnostics test cycle. Good. Found some of the cycles did have the spin speed turned off/low. So that could be definitely impacting the clothes in not spinning the water out. Could of easily been touched by accident, turning it off and option being saved. Threw a load in, set to quick watch, let run though whole cycle on Max spin."
Near Westlake, OH 44145
Marie V
Job Details: 02/26/2021
MICROWAVE OVEN KITCHENAID KEMS308GSS2 "Replaced hinges . Op test ok. Also the reason why hinges become week is putting too much weight on door or leaning on it. Also the door lock was took apart when arrive the fist time , put it all back together theres nothing broken on the door lock , I cant find a way to se how that happened unless someone was trying to do something on it. Unit is workin good."
Near Richmond Heights, OH 44143
Jason N
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Cc unit not cooling.Found freezer evaporator frosted over, no air flow to ff section. Ran thermistor tests and manual defrost. Defrost circuit working, drawing 3.8a. Checked defrost thermistor resistance value against chart. Thermistor reading out of range, 4.8k. Which would put it at approx. 60 degrees. Unit needs defrost thermistor. ; ordrng 1 WPW10384183 (Defrost thermistor)"
Near Avon Lake, OH 44012
Gabriel P
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4816FW2 Found no leaks and no sign of water leak spots
Near Avon Lake, OH 44012
Gabriel P
Job Details: 02/26/2021
DISHWASHER KITCHENAID KDTE204GPS0 "Found tracks broken gave estimate customer will fix scheduling ; ordrng 1 W11259785 (Left track) and 1 W11259786 (Right), used 1 SHIPPING (shipping and handling) from stock"
Near Brooklyn, OH 44144
Marie V
Job Details: 02/26/2021
WALL OVEN KITCHENAID KOCE500ESS11 Microwave front glass is shattered. Will need glass door.; ordrng 1 W10775493 (Glass door)
Near Thompson, OH 44086
Jeff M
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW The unit had a off balance code which was causing the machine not the spin out correctly.
Near Andover, OH 44003
Jeff M
Job Details: 02/26/2021
DRYER KENMORE 11074852400 Customer had long venting I recommended for her to change it to solid tube venting. Fuse was open installed truck stock unit tested good; used 1 WP3392519 (Fuse) from stock
Near Lorain, OH 44055
Gabriel P
Job Details: 02/26/2021
WASHER MAYTAG MVWX655DW2 Cc washer was not completing the rinse cycle and clothes would be soaked. Verified issue ran a diagnostics and found no error codes ran a calibration and auto test and everything passed. Also ran a drain and spin to try to duplicate issue and everything was working as designed. Explained the customer how to load the washer so they would try to avoid having issues with the washer. Opt test ok. AT
Near Broadview Heights, OH 44147
Corina B
Job Details: 02/26/2021
REFRIGERATOR JENN-AIR JSC23C9EEM00 CC that the unit is not cooling. Ff 59* Fz 47*. No frost pattern on the evap. Will need an evap and compressor ; ordrng 1 WPW10643261 (Evaporator) and 1 W10779331 (Compressor) and 1 WPW10143759 (Drier)
Near Willoughby, OH 44094
Joe O
Job Details: 02/26/2021
WASHER AMANA NTW4516FW3 "Cc: fills but will not go through cycle, screeching noiseFound error codes f8e1(long fill no fill). Customer stated the drain hose was on the floor previously. Advised customer that will cause the unit to syphon the water from the tub. Ran auto test. Unit has good water pressure. Found belt slipping on pulley. Needs beltBelt shows out of stock, office to reschedule; ordrng 1 W11239857 (belt)"
Near Eastlake, OH 44095
Joe O
Job Details: 02/26/2021
WASHER MAYTAG MVWC465HW2 Cc: stops at wash cycleFound error code f8e1(long fill no fill). Found drain hose ran to the floor. Advised customer of syphoning. Ran auto test and calibration. Op test ok
Near Mentor, OH 44060
Joe O
Job Details: 02/26/2021
WASHER ELECTROLUX EFLS627UIW0 "Cc: water not filling during wash, or fabric softenerFound no stored error codes. Started normal cycle, unit filling and washing. Ran through diagnostics test. Found all valves are functioning. Unit functioning as designed. Could not duplicate issue. Op test ok"
Near Andover, OH 44003
Jeff M
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW72HEDW0 Do you not have an f8e1 code. When I got there the machine drain pump was on I unlocked the door open the door remove the clothes. I put 2 gallons of water in the machine drain the water very quickly the drain pump is not plugged. And is operating correctly. I cleared the code I ran it through a diagnostic test cycle it passed most likely a fluke the sensor tested good the control boards reading the sensor properly I could not find an issue with the machine after I removed the code
Near Westlake, OH 44145
Marie V
Job Details: 02/26/2021
RANGE KITCHENAID KOSE500EBS04 Cc that the door does not shut flush. Found door not sealing properly on factory welding . Is not shut so door does not shut all the way. Will need new door. Took pics.; ordrng 1 W11354880 (Oven door) and 1 W10839793 (Nameplate)
Near Conneaut, OH 44030
Jeff M
Job Details: 02/26/2021
WASHER MAYTAG MVWC465HW2 Machine had an long fill code. I cleared the code I checked the water valves everything tested good. We went over proper loading procedure unit tested good
Near Westlake, OH 44145
David R
Job Details: 02/26/2021
DRYER SAMSUNG DV40J3000EW/A2 "Cc unit is not heating. Checked power. Good. Found shorted element. Will need element assembly. ; ordrng 1 DC97-14486A (Heater assembly), used 1 SHIPPING (shipping and handling) from stock"
Near Garfield Heights, OH 44125
Corina B
Job Details: 02/26/2021
WASHER MAYTAG MTW5700TQ0 "Replaced the transmission, clutch and brake. Started a cycle and a spin. Optest ok."
Near Richmond Heights, OH 44143
Jason N
Job Details: 02/26/2021
N/A N/A WMH32519HB2 "Cc unit not powering on and door is cracked Checked power in to unit, good at 123v. Checked main line fuse and cavity thermostat. Found cavity thermostat open. Unit needs thermostat. Unit door also has a large vertical crack on lower trim. Ordering door as well.; ordrng 1 W11247223 (Black door) and 1 W10269232 (Cavity thermostat)"
Near Lorain, OH 44053
Gabriel P
Job Details: 02/26/2021
RANGE WHIRLPOOL WFE505W0JZ0 Cc that display on unit went out. Verified issue and found L1 wire on terminal block burnt and split apart. Replaced terminal block and wires. Tested unit and working as designed did not need to replaced control board. Opt test ok. AT
Near Seven Hills, OH 44131
Corina B
Job Details: 02/26/2021
RANGE FRIGIDAIRE FEC30C4ACD "CC that the burner does not work. Handyman tried replacing switch and blew it up. Will need new switch ; ordrng 1 318293827 (Switch), used 1 SHIPPING (shipping and handling) from stock"
Near Pierpont, OH 44082
Jeff M
Job Details: 02/26/2021
WASHER MAYTAG MVW7230HW0 Unit is making a clicking sound. I took the motor off theres a lot of play in the slide that sits inside the electronic clutch. Needs a new slide ; ordrng 1 W10734521 (Slide) and 1 W10754448 (Clutch)
Near Cleveland, OH 44105
Corina B
Job Details: 02/26/2021
WASHER MAYTAG MVWC465HW2 "CC that there is a loud noise. Ran diag no codes. Ran a manual agand spin, no noise. Ran a rinse and spin with towels, no unusual noises. Optest ok."
Near Avon, OH 44011
David R
Job Details: 02/26/2021
WASHER KENMORE 110.2513241 "Cc unit not spinning. Plugged unit in. Found lid lock error code. Ran diagnostics, lid is locking correctly. Ran a calibration. Ran a normal cycle with load. Then ran a drain/spin cycle. Unit is working. Wrote down an estimate for customer just Incase something happens in the future. As of today. Unit is working properly. Op test ok.W10404050
Near Westlake, OH 44145
David R
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Cc unit leaking. Leaking from cracked water valve in back. Single valve. Cannot find part on look up. Called Marco me, they cannot find single valve part number as well. Talked to Chad, he gave me a valve part number that can be used as a substitute. Ordering.; ordrng 1 WPW10238100 (Valve), used 1 SHIPPING (shipping and handling) from stock"
Near Lorain, OH 44053
Gabriel P
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Cc food on fresh food section was still freezing. Replaced diffuser and thermistor on unit. Opt test ok. AT
Near Avon Lake, OH 44012
Marie V
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Cc that the freezer is not working good. Took temp 15* on freezer and 37 on fresh food section. Unit is on a garage. Explain cust that the unit needs to be on a temperature from 5G to 110 f*. Because if not compressor wont start. Op test ok
Near Westlake, OH 44145
David R
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW5620HW0 "Customer had POP, took pics. Cc unit not spinning. Found F5E2 lock failure error code. Went to diagnostics. Lid is locking. Can hear relays on control board just clicking back and forth. Tested lock, tests good. Ordering both lock and control. ; ordrng 1 W11322903 (Control) and 1 W11316250 (Lid lock)"
Near Cleveland, OH 44105
Corina B
Job Details: 02/26/2021
OTR MICROWAVE WHIRLPOOL WMH53520CW4 CC light not working. Checked voltage found 120 volts to the socket. Will need a control and socket. ; ordrng 1 W11127851 (Control) and 1 W10210871 (Housing lamp)
Near Avon, OH 44011
Marie V
Job Details: 02/26/2021
DISHWASHER GE GDT655SMJ0ES "Cc that the unit will not start, they use to power off and on and it will work but no anymore. When u press start unit will beep 3 times. Check continuity on latch was 0 ohms when door was closed and open when door was open , ran diaggot error code of 815 unit will blink and not go trough diag cycle. Unit needs main control. ; ordrng 1 WD21X24901 (Control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
Near Ashtabula, OH 44004
Joe O
Job Details: 02/25/2021
WASHER AMANA NTW4516FW3 Installed water valve. Op test ok
Near Rock Creek, OH 44084
Joe O
Job Details: 02/25/2021
REFRIGERATOR ELECTROLUX EI27BS16JS5 Installed control. Op test ok
Near Berea, OH 44017
David R
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Recovered refrigerant, replaced sealed system parts, pulled 28'vac w/ pump, watched, good, charged 4.4oz r134a, unit cooling, pressures good. Give 24 hours for unit to return to normal temps. Adjust temperature settings back to normal. Op test ok"
Near Mentor, OH 44060
Jeff M
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed the new part op tested good.
Near Wickliffe, OH 44092
Jason N
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW2 "Cc unit not agitating.Ran diagnostics, found code f7e6 for motor fault. Ran auto test, agitation cycle only humming. Spin was good. Checked under unit, found shifter lever was not engaged into splutch linkage. Reinstalled shift actuator. Reran auto test, all functions passed. Op test good."
Near Lorain, OH 44053
Gabriel P
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW4816FW2 "Found hoses in reverse correct issue,opt test ok"
Near Avon, OH 44011
Marie V
Job Details: 02/25/2021
WALL OVEN/MICRO WHIRLPOOL WOC75EC0HS03 "Took pop. Cc that the unit keeps resetting the time. Advice cust that he needs to connect unit to WiFi or his phone so the time does not reset it self. Cust downloaded the app and connected unit, unit started doing an update . No error codes on unit. Verify warranty from entitlement."
Near Beachwood, OH 44122
Joe O
Job Details: 02/25/2021
DISHWASHER GE GDT635HGJ2WW Installed control. Ran test cycle. Op test ok
Near Fairport Harbor, OH 44077
Jeff M
Job Details: 02/25/2021
DRYER MAYTAG MED6230HW0 Installed the new part op tested good.
Near Berea, OH 44017
David R
Job Details: 02/25/2021
WASHER MAYTAG MVWC415EW2 "Replaced lid lock. Tested good. Went into diagnostics, cleared codes, tested. Good. Op test ok"
Near North Ridgeville, OH 44039
Marie V
Job Details: 02/25/2021
RANGE WHIRLPOOL WGG745S0FS02 Replaced parts.op test ok
Near Cleveland Heights, OH 44121
Jason N
Job Details: 02/25/2021
RANGE WHIRLPOOL WFG505M0BS3 "Cc unit frame damaged during shippingCalled wp techline, Robert, frame issues are not repairable, document with pictures through Servicematters Sr form. Customer will need to contact customer care as cosmetic warranty is expired."
Near Lakewood, OH 44107
Corina B
Job Details: 02/25/2021
RANGE WHIRLPOOL WEG750H0HZ0 Replaced the ui. Brought core back for return. Optest ok
Near Cleveland, OH 44113
Corina B
Job Details: 02/25/2021
WASHER WHIRLPOOL WFW3090JW0 Replaced door latch. Started a drain and spin. Optest ok.
Near Cleveland Heights, OH 44112
Jason N
Job Details: 02/25/2021
RANGE JENN-AIR JGRP436HL00 Installed burner ignitor. Burner op test good. Ran bake test to try to replicate humming or buzzing noise from original complaint. Found manipulating back vent cover caused a buzzing noise. Used foil tape to isolate vibration from cooling fan. No buzzing noise after. Op test good.
Near South Euclid, OH 44121
Jason N
Job Details: 02/25/2021
MICROWAVE WHIRLPOOL AMV2307PFS0 "Cut cross threaded screw, pulled unit from cabinet. Installed new mounting nut. Reinstalled unit unit cabinet space. Op test good."
Near Perry, OH 44081
Jeff M
Job Details: 02/25/2021
RANGE WHIRLPOOL WFE320M0EW0 Installed the new part op tested good.
Near Ashtabula, OH 44004
Jeff M
Job Details: 02/25/2021
OTR MICROWAVE WHIRLPOOL WMH31017HS6 Installed the new part op tested good.
Near Cleveland, OH 44109
Corina B
Job Details: 02/25/2021
STACK W/D WHIRLPOOL WET4024HW0 CC that there is scraping noise. Started a normal load without clothes. Found drain pipe lower than 39 inches. Could hear water siphoning out. Advised customer to raise drainpipe. Started rinse and spin with clothes. Op test okay
Near Westlake, OH 44145
Gabriel P
Job Details: 02/25/2021
REFRIGERATOR MAYTAG MRT118FFFZ06 Cc for moisture in vegetable containers and plastic bags. Explained customer they will have moisture in the containers for vegetables that is normal. Called whirlpool so customer can have a better understanding about the concern they have. Spoke to Ed and said it is normal to have moisture on the lids for vegetables and also had a question about frost on bags of shrimp in freezer and also said it is normal they will get frost inside bag. Explained to customer what whirlpool said and gave her the file number if any complaints to contact whirlpool. AT
Near Madison, OH 44057
Joe O
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Cc: not cooling in freezer sectionFound ff temps at 40 degrees, freezer at 30 degrees. Found unit only frosting first coil on evap. Unit only pulling .62 amps. Needs compressor and drierCustomer does not want to repair at this time; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"
Near Cleveland, OH 44105
Corina B
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 Replaced the harness. Ran a calibration. Started a normal cycle and a bulky items with deep water wash. Optest ok.
Near Cleveland Heights, OH 44121
Joe O
Job Details: 02/25/2021
REFRIGERATOR FRIGIDAIRE FFHT1614QW7 "Cc: not coolingFound temps in ff section at 61 degrees, freezer at -18 degrees. Found evap frosted over. Unit not defrosting. Entered manual defrost. Unit is defrosting. Needs control and evaporator steamed outOwner will contact if they want to repair.; ordrng 1 5304503163 (board), used 1 SHIPPING (shipping and handling) from stock"
Near Shaker Heights, OH 44122
Corina B
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL WDT720PADM1 CC that the unit is leaking. Found the unit is not secured to the countertop or the cabinets. Found water in the bottom of the tub. Check drain hose clear. Advised cust to secure the dishwasher. Optest ok.
Near Lorain, OH 44055
Gabriel P
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 I was not sealing it will need permagum to keep seal press in ordering Im out of then ; ordrng 2 Wp505587 (Permagum)s
Near North Royalton, OH 44133
David R
Job Details: 02/25/2021
REFRIGERATOR KITCHENAID KRFF302ESS02 "Cc questions about handles, showed customer location of where to tighten. Charging service call only. Customer preformed work."
Near Warrensville Heights, OH 44128
Jason N
Job Details: 02/25/2021
WASHER ROPER RTW4516FW2 Cc unit making a knocking or thumping noise.Customer stated she ran a comforter load and it making a knocking noise when in spin. Ran auto test. All functions passed. Found unit not level. Leveled unit. Advised customer about load sizing and off balance situations and that she will need to pause the unit and redistribute the load. Unit is working as designed.
Near Chesterland, OH 44026
Joe O
Job Details: 02/25/2021
RANGE KITCHENAID KFDD500ESS02 Installed regulator. Bubble tested connections. Tested burners. Op test ok
Near Cleveland, OH 44102
Corina B
Job Details: 02/25/2021
OTR MICROWAVE KITCHENAID KMHS120ESS8 "CC that the fan was on when using the cooktop. There was a flame on the cooktop that burned the tech sheet. The door, vent, filters and the duct was damaged. Will need a door, duct, filters and vent.; ordrng 1 W10533096 (Duct) and 1 W10701697 (Vent) and 2 8206230A (Charcoal vent)s and 1 W10893437 (Door), used 1 SHIPPING (shipping and handling) from stock"
Near Amherst, OH 44001
Marie V
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV02 "Cc that the unit do makes ice but does not dispense the ice. Confirmed, dispenser motor is receiving 25vdc I need to have 130 from 140vdc.. Will need a new motor dispenser and control; ordrng 1 W10822606 (Motordispenser) and 1 W10843055 (Control)"
Near Maple Heights, OH 44137
Jason N
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW5000DW3 "Cc unit not workingCustomer stated unit will start a cycle and stay in sense, will not advance to wash. Unit will stay stuck in sense mode and wont respond. Found unit stuck in sense mode. Canceled cycle. Ran auto test, all functions passed. Found hot and cold line reversed to unit. Corrected. Started normal wash cycle. Unit filled with water and advanced to wash. Op test good."
Near Conneaut, OH 44030
Jeff M
Job Details: 02/25/2021
WASHER CROSLEY VAW3584GW1 Installed the new part op tested good; used 1 W11307244 (Lock itÂ’s truck stock) from stock
Near Painesville, OH 44077
Jeff M
Job Details: 02/25/2021
FREEZER WHIRLPOOL WRX986SIHZ00 As I was taking The machine apart with a black light I was thoroughly inspecting all of my Sauders there is no leak the leak that I thought I saw was due to some thing that spilled. I called Brian he told me to run test 4 wait for position 5 and see if the three-way valve is allowing Freon to pass through to the freezer evaporator. The three-way valve will not cycle to the freezer section. While it was in test five it continued to cool in the fresh food section. Needs a control board and a three-way valve. I have the evaporator for return customer is keeping the compressor to be used on the return visit.; ordrng 1 W10843055 (Control) and 1 W11094466 (3way valve)
Near Parma, OH 44134
David R
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Customer had POP. Cc questions about compressor. Unplugged unit, plugged in. Tested. Let run. Unit sound is normal. Found some padding off, corrected. Unit test good. Checked all other components, good. Op test ok"
Near Cleveland, OH 44111
Marie V
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW6120HW0 Cc that the unit makes a loud noise when is spins and when it starts the load. When arrive notice that unit is on a unleveled floor. Level unit and ran diag found error code of f0e5 off balance load. Also when ran auto test I was able to hear the squeaking it was coming from the belt. Belt was stretch out. Replaced from T/S. Ran unit on high speed spin. Op test ok; used 1 WPW10006384 (BELT) from stock
Near Painesville, OH 44077
Jeff M
Job Details: 02/25/2021
RANGE WHIRLPOOL AER6303MFS2 The unit is not heating up it is receiving correct power heating elements tested good in-line fuse tested good needs a new control board; ordrng 1 W11297545 (Control)
Near Cleveland, OH 44106
Corina B
Job Details: 02/25/2021
COOK TOP KITCHENAID KICU509XBL Replaced module. Tried each burner. Optest ok.
Near Rocky River, OH 44116
Gabriel P
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW4816FW2 Cc of washer making humming sound and no lights. Found error code F8E1 long fill no fill erased error code ran calibration and auto test unit working as designed. Explained to customer how to properly use unit and explained that the drain hose has to be properly secured to avoid flood on floor or any error codes to be detected by main control on unit and have another issue to occur. Opt test ok. AT
Near Fairview Park, OH 44126
Gabriel P
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW2 Cc that washer was not unlocking. Verified issue could not find any error codes ran calibration and auto test and was working as designed. Called whirlpool to notify issue spoke with Austin and explained that the unit is working as designed and that it could of been of a off balance was notify by Austin that its a usage issue by the customer. explained customer how properly use unit. Opt test ok.
Near Rocky River, OH 44116
Marie V
Job Details: 02/25/2021
DRYER GE GTD33EASK0WW "Replaced belt and pulley, started unit , unit started heat up. Op test ok"
Near Lakewood, OH 44107
Corina B
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "CC that the freezer is not cold enough. Ff 45* Fz 34*. Checked the evaporator frost pattern. No frost pattern on the evap. There is no process stub on the compressor. Cust has warranty for a sealed system. Will need a compressor and evap. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor), used 1 WPW10143759 (Drier) from stock"
Near North Olmsted, OH 44070
Gabriel P
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 When arrive customer said everything is working so he said I should leave it alone if is working and I told him I agree but I will leave part with him just incase it start to freeze again
Near Highland Heights, OH 44143
Jason N
Job Details: 02/25/2021
RANGE KITCHENAID KSGB900ESS Cc unit needs oven door glass replaced due to damage.Replaced oven door outer glass panel using customer supplied pre Id part. Customer satisfied with appearance. Op test good.