Local Reviews
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Jason N.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc not cooling and no lightsChecked power in good at 120 v, power out from power board , good at 14.1v.Called whirlpool tech line, said to unplug deli up board and retest.Checked power in to deli board, good at 14v. Deli board shorted.Needs deli board; ordrng 1 W10807593 (cntrl-elec23838), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER MAYTAG MVWB850YW0 "Installed listed partsRan auto test, and manual spin test. op test okConsole cracked while trying to installing UI board, ordering console; ordrng 1 WPW10396163 (console)"
Brian M.
REFRIGERATOR KITCHENAID KFIS29BBWH00 Cc: leaking from water filterFound cracked water lines coming off the filter housing spliced in new line Replaced water line with 2 fittings from truck stock OP TEST OK ; used 2 TJ80-56 (5/16" X 1/4" JOHN GUEST FITT) from stock
Jason N.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Cc handle loose on freezer doorCould not install handle, wrong handle sent, this handle is for fridge doorOrdering freezer door handle ; ordrng 1 W10915364 (handle)"
Brian M.
FREEZER WHIRLPOOL WZF79R20DW03 Installed ice maker kit OP TEST OK
Gabriel P.
REFRIGERATOR KITCHENAID KSRG25FVMT00 "Tube line is frozen or kink ordering tube ; ordrng 1 8201537 (fitting, W TUBBING)"
Corey L.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Installed new parts, held 29” vac for 15 min, added 5.3 oz of r134a, good frost patterns, op test good"
Corey L.
DISHWASHER KITCHENAID KUDC10FXSS5 "Customer complaint unit is leaking slowly from door, customer purchased door seal from amazon, unit is leaning forward, quoted to level and replace seal, ok, could not level the unit the counter is too low unit barely fits, will not allow the front to raise any, adjusted the best tech could, replaced seal, left water mat, op test good, if unit still leaks the counter may have sunk slightly over time and may need raised"
Jeff M.
DRYER MAYTAG MEDC465HW0 Cust doesn’t want the part installed.
Jeff M.
WASHER WHIRLPOOL WFW7540FW0 The glass on the door is shattered. It’s hard to say what caused the glass to shatter there doesn’t appear to be any miss handling of the machine. Customer does not want it repaired he wants it replaced I have the part
Jeff M.
DRYER MAYTAG MEDX655DW Reinstalled the push to start switch op tested good
Macaulay G.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Replaced driver and thermostat. All tested ok. Found leak at ice maker evaporator. Office to order evaporator and drier.; ordrng 1 242047603 (dryer-filter) and 1 5303918567 (evaporator kit)
Jeff M.
DISHWASHER KITCHENAID KUDK03FTBL3 Installed new part unit op tested good
Macaulay G.
RANGE MAYTAG MGR6600FZ0 Found right tension hinge is broken. Pin in hinge is bent out of place. Office to order hinge.; ordrng 1 WPW10299224 (hinge-door)
Corina B.
DISHWASHER KITCHENAID KUDR01TJBL0 "CC that there is water going into the unit when not running. Found the valve is not shutting off. Will need a new valve. Called SM to order part. ; ordrng 1 WP8531669 (valve-inlt 5542), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH53520CS7 Installed new part unit op tested good
Paul P.
RANGE WHIRLPOOL WEG745H0FS0 "Tested range, found only intermittent spark from 0+2 module. During diagnostic test, module not sparking to bake or broil igniters. Office to order 0+2 spark module.; ordrng 1 W10860916 (module-spk)"
Jeff M.
DRYER WHIRLPOOL GGW9250PW2 Rear roller has failed installed dryer repair kit unit tested good; used 1 4392067 (DRYER REPAIR KIT) from stock
Arthur V.
REFRIGERATOR FRIGIDAIRE FFHT1831QS5 replaced parts listed. Op test good. Both doors opening and closing properly This is a Bill to:; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
WASHER WHIRLPOOL WTW4816FW2 Complaint of no power. Plugged in unit fired right up. Ran diagnostics no errors. Tested on adjatating and spinning modes and unit op test good. Unit is operating as designed
Macaulay G.
DISHWASHER KITCHENAID KUDE48FXSP5 "Sump diverter valve is leaking. Office to order sump assembly.; ordrng 1 WPW10455261 (pump&motor 166.82), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Replaced the harness assy which includes evap fan motor,evap thermister and fresh food thermister. Unit started to cool. Op test good"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Unit is leaking water and pulling air after filter change. Filter is in properly. Also, water leaking has damaged the lighting. Office to order lights, reservoir, filter housing, and valve.; ordrng 1 W11168758 (reservoir ) and 1 W11194438 (filter housing ) and 1 W11228131 (led lights ) and 1 WPW10341329 (water valve assy)"
Arthur V.
REFRIGERATOR GE TBX18BADHRWW Found drain frozen over due to some errant vegetables that clogged up drain. Cleared using steam. Op test good
Arthur V.
WASHER MAYTAG MVWB765FW2 Replaced console and main bd for a f6 e2 error code Op test good. Took core for return
Brian M.
WASHER MAYTAG MVWB865GW0 Installed control and. Lid lock Ran auto test cycle and calibration OP TEST OK
Corey L.
DRYER KENMORE 11067761600 "Customer complaint dryer is not drying clothes that good, started timed dry, unit heated up, vent is clear, found thick wall of lint around dryer vent exit, unit is operating as designed, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, customer is buying semi-solid vent wants tech to install, customer leaving now for Home Depot, scheduled for tomorrow"
Corina B.
RANGE KENMORE 660.2002102 "CC that the bake element is not working. Checked bake element, good. Checked the control 0 volts. Will need a main control. Cust does not repair."
Corina B.
RANGE WHIRLPOOL WFE540H0AS1 Replaced the bake element. Optest ng. Checked the power to the control 0 volts. Will need a main control. Cust needs to talk to her husband about the control. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Dan H.
MICROWAVE JENN-AIR JMW3430WS02 "Customer complaint that microwave is not working, confirmed, unit only heats when door is pushed on, unit needs new door switch ; ordrng 1 W11033422 (interlock)"
Brian M.
WASHER MAYTAG MVWC565FW Installed suspensionLeveled unit Ran Auto test OP TEST OK
Corina B.
RANGE GE JSP42SK5SS Replaced the control. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Dan H.
RANGE KITCHENAID KSDG950ESS1 "Customer complaint that convection fan is noisy, started convection bake for 350 degrees, confirmed noise, unit needs new convection fan motor and blade; ordrng 1 W11093167 (fan-convct)"
Corey L.
REFRIGERATOR WHIRLPOOL ED2KVEXVB01 "Customer complaint water not dispensing, confirmed found piece of plastic jamming dispenser arm, removed op test good, only charging svc"
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced the inner door and gasket. Optest ok.
Paul P.
DRYER GE GFDS350GL1WW "Customer checking in to service contract, to see if appliance is covered. Not ordering parts today, quote only until approved.; ordrng 1 WE19M1656 (cntrl pnl asm wh 178.23), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER AMANA NTW4516FW2 "Customer complaint washer stops during the fill, started normal wash cycle, unit sensed and filled, unit advanced to wash, instructed customer about the auto sensing feature, and only to use 1-2tbsp of an he detergent, ran diagnostics no codes found, calibrated unit for good measure"
Corina B.
REFRIGERATOR WHIRLPOOL WRT351SFYB00 CC that there is water leaking at the bottom. Found the drain hole is blocked by ice. Steamed the ice from the drain hole and used wire around the heater to the drain hole. Optest ok.
David R.
WASHER MAYTAG MVWB855DC Suspension rod bushings broken off. Ordering suspensions.; ordrng 1 W11130356 (suspension)
Corina B.
DRYER WHIRLPOOL WGD4616FW1 Replaced the parts listed. Optest ok.
Brian M.
RANGE MAYTAG MGR8674AB0 "Installed door glassOp test ok Customer to install knob; ordrng 1 WPW10370188 (knob), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
B/IN REFRIGERATO KITCHENAID KSSS42MBX01 Installed fan and blade Unit was in a defrost mode waited until defrost was over Fan did not kick in Load tested control board Control board loses voltage when fan is plugged in Needs control board Control is no longer available to order ; ordrng 1 2000789 (pc board)
Corey L.
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Customer complaint lettuce veggies are freezing on the left side only left shelf and left drawer, ff was 32, ff was -6 temps were at recommended, thermistor passed, blocked 50% of deli drawer vent with permanent gum, adjusted temps warmer 3 in frz and ff warmer 1, advised customer to allow 24 hours for temps to settle"
Paul P.
RANGE WHIRLPOOL WFG540H0ES0 "Inspected oven, ran ops test. Temperatures running higher than normal range, then too low of offset, range is more than 25 degrees off in either direction. Office to order control and sensor.; ordrng 1 W10833885 (sensor) and 1 WPW10349742 (cntrl-elec)"
Jeff M.
REFRIGERATOR JENN-AIR JFFCC72EFS02 Customer is getting a smaller handle for a different fridge I took measurements of the handles are sending and the size of the handle it should be. Re-order the handle; ordrng 1 W10798671 (SS HANDLE )
Arthur V.
DRYER WHIRLPOOL WED7990FW0 "Replaced control no good. Needs motor,belt,idler pulley ; ordrng 1 661570V (belt) and 1 W10837240 (bracket) and 1 W11209428 (MOTOR ) and 1 WPW10446781 (spring)"
Corina B.
WASHER WHIRLPOOL WTW8900BC0 CC. That the water keeps dripping into the basket and there is a bad smell on the clothing. Found the water dispenser is dripping will need a new water valve and dispensers. Called SM to order parts. ; ordrng 1 W10853723 (valve) and 1 WPW10552116 (dispenser) and 1 WPW10552206 (nozzle) and 1 WPW10553370 (dispenser) and 1 WPW10554110 (dispener)
Corina B.
REFRIGERATOR JENN-AIR JSC23C9EEM00 "CC that the ice maker is not working. Ran step 43 2-3 getting faulty motor. Replaced the ice maker from t/s. Optest ng, Called t/l Rick checked the wires at the door found several wires are broken. Will need a new door. Called SM to order part. ; ordrng 1 LW10752121 (dor-fip), used 1 W10873791 (ICEMAKER) from stock"
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Found display light for water out. Needs display bd and found actuator sticking Needs dislpay bd and dispenser assy Reschedule at customer request. ; ordrng 1 242058232 (user interface) and 1 242270101 (module)
Gabriel P.
RANGE WHIRLPOOL WFG320M0BB2 Gasket is broken and found oven pan burn customer might have a spill on left side and got burn ordering part listed no issues with wiring no burning ; ordrng 1 W11098799 (bottm-oven) and 1 WPW10535778 (gaskt-door)
Gabriel P.
MICROWAVE KITCHENAID KMBS104ESS02 "User interface,numbers fading ,ordering user interface customer has warranty on parts for 60 months ; ordrng 1 W11197501 (CNTRL PANEL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
RANGE KITCHENAID KEBS207SSS04 Unit is not registering proper temperature. Temperatures are off in both ovens by at least 50 degrees. There are no error codes and components are testing ok. Office to order both sensors and appliance manager board.; ordrng 1 WPW10119142 (cntrl-elec) and 2 WPW10131825 (sensor)s
Macaulay G.
WASHER MAYTAG MVWB865GW0 Replaced inlet valve. All tested ok. No leaks into washer.
Brian M.
OTR MICROWAVE WHIRLPOOL WMH31017HZ2 Installed turntable motor OP TEST OK Other parts did not arrive customer does not have them
Macaulay G.
DISHWASHER KITCHENAID KDTE104ESS4 Replaced control and motor. All tested ok. No leaks.
Jason N.
WASHER WHIRLPOOL MHW5500FW0 "Cc washer indicator light not working Found unit stuck in drain ,error code f3e1Reset unit, diagnostics auto test, no faults Unit needs a water level sensor; ordrng 1 WPW10448876 (switch-wl)"
Brian M.
DRYER FRIGIDAIRE GLEQ2152ES1 Installed heater Ran test cycle Op test ok
Brian M.
RANGE KITCHENAID KDRS483VSS03 Customer to email proof of purchase Cc of griddle not working properly Found griddle not to heat up properly Reseated Thermostate to griddle Turn griddle on Griddle heated up in 10 min to about 250 No specs on heat time to let them know a certain temp is reached
Brian M.
WASHER MAYTAG MHWE550WW01 Cc of f21 Found error for f21 long drain. Removed pump cover to check for debris No debris found but found soapy water in pump Ran auto test Found unit to be sudsing up with no soap added Over suds can cause a long drain issue
Brian M.
COOKTOP ELE JENN-AIR JED4430GB01 Cc of cooktop cracked and card Took picture of scratch Cooktop has a hairline scratch not really a crack and no other markings to indicate it being thermal issue (would have spidered cracked when more heat is applied) and I can not determine how it happened or what caused it specificallyThis model does not have onboard diagnostics so no way to see what error was. Customer to call and see what can be done advised to wait at least 24 hours before calling to give office time to submit info to jennair Added needed part # to estimate if whirlpool covers it
Jason N.
STACK W/D GE GTUP270EM0WW Could not install parts/complete job. could not remove agitator with available tools on truck.Rescheduling customer. Bringing necessary tools on next visit out.; schdld next appmnt for 1/15 TUE !
Gabriel P.
MICROWAVE KITCHENAID KMBS104ESS02 "User interface,numbers fading ,ordering user interface customer has warranty on parts for 60 months ; ordrng 1 W11197501 (CNTRL PANEL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KFIS29BBMS00 There’s probably a restriction on evap is going to need evap ; ordrng 1 W10917531 (evaporator)
Jason N.
DISHWASHER JENN-AIR JDTSS246GS0 "Cc unit not cleaning dishes and not dryingEntered diagnostics mode, no codes presentRan diagnostic cycle, all functions passed, no codesAdvised customer to change soap type and use rinse aidCustomer not happy with unit, underperforms to her expectations"
Jason N.
DBL WALL OVEN JENN-AIR JJW3830WS00 "Installed UI supplied by customer ,set for correct modelRan test bake to 350 degrees, let cycle for 15 min, temp read 355Op test good"
David R.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found ice container cracked and shattered on bottom. Everything else works as designed. Ordering Ice container.; ordrng 1 WPW10558424 (ice-contnr)
Jason N.
REFRIGERATOR KITCHENAID KRFC302EBS00 "Installed gasket on Lh door, checked for proper sealingOp test ok"
Paul P.
RANGE WHIRLPOOL JGS9900BDB "Corner of oven top sent was cracked, will need another top. Disassembled oven top to inspect rest of oven, found the grate locators cracked, and 2 of the burner holder mounts stripped. Also, the burner tube for the dual burner was damaged, and the dual burner mount needs replaced.; ordrng 1 74010860 (locator- g) and 1 7506P480-60 (BURNER TUBE) and 1 W10204944 (cooktop) and 1 WP7527P061-60 (holder-orf) and 1 WP7527P086-60 (holder-orf) and 1 WP7527P087-60 (holder-orf)"
Paul P.
RANGE KITCHENAID KEBS209BSS01 "Replaced GOV appliance manager/control, transformer and thermal fuse. Transformer now receiving power through fuse, sending power to user interface. User interface not coming on, even to run diagnostic. Office to order interface.; ordrng 1 WPW10751155 (cntrl-elec)"
Arthur V.
RANGE WHIRLPOOL WFE745H0FH1 Replaced erc and oven sensor. Tested oven at 300degf. Op test good
Paul P.
RANGE WHIRLPOOL WFG515S0ES0 "Replaced range control/user interface. Ran diagnostic tests, all working properly."
Jeff M.
DISHWASHER KITCHENAID KDTE254ESS1 The units frame is bent c pics nerds a tub I tried to bend it back in place it did not work; ordrng 1 WPW10681510 (TUB)
Jeff M.
RANGE WHIRLPOOL WFE510S0AS The infinite switch is open and the heating element is also open; ordrng 1 WP3149400 (SWITCH) and 1 WP8273992 (BURNER )
Jeff M.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Installed new part unit op tested good
Jeff M.
RANGE WHIRLPOOL WFE540H0ES0 The terminal block is damaged I took pictures needs a new control wiring harness terminal block and nuts; ordrng 1 PT500 (cord-power) and 1 W11218704 (HARNESS ) and 6 WP7103P027-60 (NUT)s and 1 WPW10245259 (BLOCK) and 1 WPW10586737 (CONTROL )
Jeff M.
RANGE MAYTAG MEW7530DS00 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL WED7500GC0 The unit had an off balance code. I cleared the code recalibrated machine unit tested good. I ran a drain and spin and could not duplicate a sound.
Jeff M.
WASHER MAYTAG MVWX655DW1 The unit has no error codes. The sensor light was on I canceled the cycle unit op tested good
Arthur V.
DISHWASHER KITCHENAID KDTE204GPS0 Order rails per service pointer W10914584C. All symptoms lead to this service pointer. —-Reschedule at customer request ——; ordrng 1 W11259785 (RAIL) and 1 W11259786 (RAIL)
Jeff M.
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 Installed new part unit op tested good
Jeff M.
DISHWASHER WHIRLPOOL WDF330PAHW1 Cust wasn’t hitting start twice
Arthur V.
REFRIGERATOR MAYTAG MFI2269VEB6 Customer states that this is the third time this has happened but everything except interior lights goes down. No cooling no fans etc. also display controls are not lit. This time it was down for three days and sometine during the night it came back on. Unit needs main bd ; ordrng 1 WPW10312695 (electronic control)
Arthur V.
STACK W/D MAYTAG LSE7806ACE Found power cord burnt at terminal block. Needs terminal block and power cord. 30amp 125/250 plug. AV to pick up power cord ; ordrng 1 400008 (term block)
Jeff M.
WASHER WHIRLPOOL WFW72HEDW0 Installed new part unit op tested good
Arthur V.
WASHER WHIRLPOOL WTW4800XQ4 1-440-319-1398. Phone number for customer —-found unit leaking from cold water hose connected to washer. Tightened and leak stopped. Ran diagnostics getting a basket could not reach the target speed. Cycled thru auto test unit passed. Tub bounces back properly and unit spins good. Unit op test good. Could not duplicate issue of shaking. Unit op test good Please refund customer 3.75 in change Thank you
Brian M.
SXS REFRIGERATOR GE GSS25QGTABB "Cc of no water Found water tank cracked leaking inside fridge when being called for Needs tank ; ordrng 1 WR17X11440 (water tank assm3764), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WALL OVEN WHIRLPOOL WOD93EC0AS05 "Customer complaint upper door outer enamel is coming apart from glass, confirmed trim separating from glass, could slide a credit card between glass and trim easily, unit needs outer part of upper door; ordrng 1 W10577911 (OUTER DOOR)"
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Replaced all 3 lens. Op test good. All are bright like there supposed to be
Brian M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 customer e-mailing pop Cc of no drain Cleaned drain out OP TEST OK
Corey L.
REFRIGERATOR KITCHENAID KFCP22EXMP5 "Customer complaint of no cool, confirmed both sections room, both fans and compressor is running, unit has low side leak, unit needs new evap and drier, found sealed system covered through entitlement parts & labor; ordrng 1 WPW10143759 (DRIER) and 1 WPW10317014 (EVAP)"
Macaulay G.
DRYER MAYTAG MEDC300XW0 Replaced timer. All tested ok.
Macaulay G.
WASHER WHIRLPOOL WET4027HW0 Found drain hose was not attached correctly. Corrected drain hose. All tested ok.
Corey L.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Temps were -1frz and 50ff blowing from vent, Installed new control and ui, seen perfect frost pattern forming on ff evap, temped 33 degrees blowing from ff vent before leaving, instructed customer to use vacation mode when leaving for more than 2 days, op test good"
Corey L.
WASHER MAYTAG MVWB765FW1 "Customer complaint of noise while in spin, ran diagnostics found f0e3 overload, f3e2 inlet water temp fault, ran high spin, bearings squealing loud, unit needs gearcase, quoted, customer wants to shop around and will contact office if they want the repair W10811956; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER MAYTAG MVWB855DC2 Cc unit does not operate and has error codesPut unit into diagnostics and found error code f6e2 UI cannot hear acuUnit needs UI and acu control; ordrng 1 W11093097 (cntrl-elec) and 1 W11226503 (UI)
Corey L.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Customer complaint of freezing lettuce and cucumbers frz handle is loose, temped ff at 38, frz at -6, adjusted freezer temp up 3 degrees to 0 and explained why, also covered 50% of deli vent with perma gum, tightened handle"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Unit not defrosting. Forced defrost cycle. Heater came on. Defrosted evap. Needs control replaced. ; ordrng 1 W11263188 (CONTROL)
Macaulay G.
REFRIGERATOR AMANA ARS9167AW Cleared drain with steamer. All tested ok.
Corey L.
WASHER FRIGIDAIRE GLTF1040AS0 "Customer complaint washer won’t spin, confirmed, found motor not ramping up, motor is getting power, found secondary winding open on motor, quoted, customer does not want repair, also heard bearings loud when basket is spun by hand, bearing has failed or is failing but that part is unavailable ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DRYER WHIRLPOOL WED95HEDC1 Replace cutoff opt test ok
Corina B.
REFRIGERATOR MAYTAG MFF2558FEZ01 CC that the gasket is torn and the fan is rattling. Found the right side gasket is torn. Will need a new gasket. Tighten the freezer door. Ran diag found the damper door is noisy. Called SM to order parts. ; ordrng 1 W10830162 (gasket-fip) and 1 WPW10594329 (control)
Gabriel P.
WASHER AMANA NTW4516FW2 Installed basket. Op test ok.
Corina B.
WASHER MAYTAG MVWC565FW1 "Cust showed pop, sent pic. CC that there is no power to the unit. Checked outlet, good. Checked power at control, 120 volts. Checked continuity at the cord, good. Will need a main control. Called SM to order part. ; ordrng 1 W11162438 (CONTROL )"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW1 "Found error codes f5e3 lid unlock fault and f0e2 over suds ,reboot computer delete codes calibrate it and ran auto test also ran normal cycle opt test ok"
David R.
WALL OVEN FRIGIDAIRE FGEW3065KBB "Took back cover off, found main harness wire and bake element wire both burnt. Customer does not want to go ahead with repair. Refund for part. **** Will return element if needed.; ordrng 1 318231870 (wiring harness 119.04) and 1 318572721 (harness 102.98)"
Gabriel P.
REFRIGERATOR GE GTH18GCDDRWW "Replace parts,opt test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRS586FLDM01 "New control board does not match old control(see pics), need to order correct control board; ordrng 1 W11035839 (cntrl-elec)"
Corina B.
DRYER WHIRLPOOL WED5700AC0 "CC that the unit is not heating. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Checked the voltage, good. Checked the fuses and heater, good. Checked the control 0 volts at the control from red to black. Unit is now heating."
Dan H.
RANGE WHIRLPOOL WFG710H0AS0 "Customer complaint that oven shuts off on its own, started bake for 350 degrees, oven heated to 350 degrees, burner shut off , burner never relit, unit needs new control and oven temperature sensor, customer does not want repair at this time ; ordrng 1 WPW10181986 (sensor 83.57) and 1 WPW10340313 (cntrl-elec 147.18), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
RANGE MAYTAG MGR880FZ0 "Tested range, found ignition only intermittent on broil cycle, also convection fan not running properly when at temperature, ohms in proper range. Office to order control and broil igniter.; ordrng 1 WPW10333842 (igntr-oven) and 1 WPW10340325 (cntrl-elec)"
David R.
RANGE KITCHENAID KOCE507ESS07 Replaced control panel. Tested. Op test ok.
Brian M.
WASHER WHIRLPOOL WTW4800XQ4 Cc: Not spinning clothes out clothesFound error for lid lockTested lid lock work as designed Ran auto test and calibration Unit functioning as designed OP TEST OK
Corina B.
REFRIGERATOR KITCHENAID KSCS25INSS00 "Replaced the parts listed. Brought core back for return. Optest ok. Ordering bins and a grill. Customer can install; ordrng 1 WP2182179 (cam-door 433) and 1 WP2206670B (grille 2206) and 3 WP2223860 (bin-cntlvr 4347)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
RANGE WHIRLPOOL WFG515S0EW1 Replaced spark modile bd. Op test good
Corina B.
REFRIGERATOR KITCHENAID KSC23C8EYY02 "CC that the unit is leaking from the dispenser and from the ff section. Found the drain pan is rusted and clogging the drain hole. Checked the dispenser ice flap, closing properly. Advised Cust to clean bin from ice every 7-10 days, due to the warm air going to the ice and melting it. Will need a new drain pan. ; ordrng 1 W11162078 (DRAIN PAN 5594), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed new fill valve, op test good"
Corina B.
DISHWASHER MAYTAG MDB4949SDH2 Replaced the control and pump. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Paul P.
REFRIGERATOR MAYTAG MSS26C6MFZ00 "Tested refrigerator, found diffuser motor making excessive noise when engaging. Office to order diffuser assembly.; ordrng 1 W11164593 (DIFFUSER ASSEMBLY)"
David R.
DISHWASHER WHIRLPOOL GU1200XTLS1 Wrong color control panel. Also found thermal fuse blown. Ordering black control panel and thermal fuse.; ordrng 1 8193762 (thermal fuse) and 1 WP8534833 (panel-cntl)
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced the door cam. Optest ok.
Dan H.
WASHER WHIRLPOOL MVWX655DW0 "Customer complaint that unit is not filling with enough water, ran diagnostics, no error codes found, started normal wash cycle, unit filled to normal water level, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed"
David R.
WASHER MAYTAG LAT9604AAE "Unit is not calling for water. Not spinning or trying to go into any cycle. Needs motor.****** Do Not Order part.; ordrng 1 12002353 (motor,2 sp&jumper kt 197.43), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER WHIRLPOOL WTW7300DW0 Unit had F7E9 error for locked rotor. Found rotor was melted to plastic spill tray underneath. Removed tray and raised height of washer to it’s highest point. All tested ok.
David R.
REFRIGERATOR KITCHENAID KRFF302ESS01 Customer just replaced water filter. Water is running through dispenser. Ice maker is not cycling on its own. Replaced with ice maker from t/s. Watched it cycle and call for water. Op test ok.; used 1 W10884390 (ICE MAKER ASSY) from stock
David R.
WASHER MAYTAG MVWB765FW2 Replaced lid and accessories. Tested. Op test ok.
David R.
DISHWASHER KITCHENAID KUDS30IXBT6 Replaced the gasket and seal. Tested through a normal cycle. No leaks. Op test ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "User interface was not needed. Called tech line and spoke with Andrew. He instructed to replace main board. Office to order main control board. Also, please send return label for interface.; ordrng 1 WPW10675033 (cntrl-elec)"
Dan H.
WASHER MAYTAG MVWB765FW0 "Installed new control and user interface , op test good"
Dan H.
DISHWASHER WHIRLPOOL WDP370PAHW0 "Installed new drain kit, op test good"
David R.
DISHWASHER WHIRLPOOL WDT780SAEM1 "Poor wash or no wash, heater error code coming up. Ordering control, sensor, pump assembly and heater.; ordrng 1 W10703867 (heater) and 1 W10854221 (cntrl-elec) and 1 WPW10605057 (pump and motor assy) and 1 WPW10705575 (sensor)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Customer complaint that unit is not cooling, fresh food section temperature at 60 degrees , freezer section temperature at 59 degrees, no frost pattern on evaporator, tapped system found in a 20” vacuum, added r134a, no change on gauges, unit is restricted, recovered refrigerant, found filter drier clogged, installed new filter drier, brought system into a 28” vacuum, no change on gauges, added 4.5oz of r134a, good frost pattern on evaporator, unit cooling, op test good, advised customer to allow 24 hours before restocking; used 1 WPW10143759 (DRIER) from stock"
Macaulay G.
RANGE WHIRLPOOL WFG525S0HV0 Replaced cooktop. All tested ok.
Brian M.
MICROWAVE WHIRLPOOL KMHS120EBS Cc of unit saying open and close Found switches to be malfunctioning Needs door switches Customer does not want to repair Customer paid svc Will call to see if he can get it covered
Corey L.
WASHER MAYTAG MVWB835DW3 "Installed parts listed, ran service verification cycle, op test good"
Arthur V.
DRYER MAYTAG MEDC465HW0 Found bulkhead rattling—- tightened screws holding bulkhead to cabinet. No more noise
Arthur V.
RANGE FRIGIDAIRE LFEF3054TFE Checked both elements. All good. Customer has cooking debris in oven (see pics). Cycled to 400 degf All checks good. Unit needs cleaned. Got directions for customer on how to clean
Gabriel P.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Found fill tube frozen. Removed and defrosted tube. No dripping. Op test okay. 24 hrs for ice to fill.
Jason N.
DISHWASHER KITCHENAID KUDS03CTSS3 "Cc water leaking from under unitRan wash cycle, found water leaking from water valve Valve housing is cracked, needs water valve assemblyCustomer also stated dispenser has not worked for awhile, will not open during, cycle. Ordering dispenser as well.; ordrng 1 WPW10158389 (valve-inlt) and 1 WPW10199696 (dispenser)"
Jeff M.
WASHER WHIRLPOOL WFW70HEBW0 Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
RANGE KITCHENAID KODE500ESS02 Installed new part unit op tested good
Jeff M.
DISHWASHER KITCHENAID KUDK03FTBL3 "The dispenser is leaking rinse aid causing an excess of suds at the bottom of the dishwasher not allowing it to drain properly; ordrng 1 WPW10199696 (DISPENCER ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
WASHER WHIRLPOOL WTW5000DW2 "Ran diagnostic and manual operational tests on washer, no error codes, washer is operating properly."
David R.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Replaced both doors. One of the plugs was stripped in, couldn’t get out. Ordering the plug and nameplate. Customer can put in themselves. No returning; ordrng 2 WP12246610 (plug-hndle)s and 1 WPW10393265 (nameplate)"
Corina B.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 CC that the fz door has to be lifted up to close. Found the door hitting the cabinet. Used spacers to raise the freezer door. Optest ok. No water to unit. ; used 2 WP487576 (NYLON SHIMMING WASHER) from stock
Paul P.
REFRIGERATOR WHIRLPOOL WHB36S "Beverage center, 1.06 oz of R600A. Compressor running very hot, inside coil showing uneven frost pattern, small amount of frost only at the top, bottom 3/4 warm, indicating refrigerant loss. ; saved tckt"
Gabriel P.
STACK W/D WHIRLPOOL WET3300XQ0 "Found pulley melted,replace all parts with kit,opt test ok ,office to bill them; used 1 4392067 (DRYER REPAIR KIT 47.83) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Replace mullion,opt test ok ,found pop from sb web"
Gabriel P.
DISHWASHER WHIRLPOOL WDF320PADS0 Start button not working is control by control board customer needs new board whirlpool covering it charging for labor and service call only ; ordrng 1 W10804118 (cntrl-elec)
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Center Mullion is working as designed. No mechanical parts to move it side to side. Opened and closed the door a good amount of times. Working perfectly. Had concern about deli drawer. Was getting stuck but explained to customer of the amount of weight in drawer, could cause drawer to flex. Everything working as designed. Op test ok."
Gabriel P.
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "Found inlet tube of filter crack that is why is leaking , ordering both line tubes ; ordrng 1 WPW10279882 (tube-water 43.33) and 1 WPW10279884 (tube-water 50.94)"
Gabriel P.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Found duck bill failed. Removed and installed drain tube kit. Cleared line and ice. Op test ok. Sp# S38253; used 1 W10619951 (TUBE-DRAIN) from stock
Gabriel P.
DISHWASHER MAYTAG MDBH965AWS "Found burn spots on ui customer will need a user interface,giving estimate he will call his house insurance if they would cover repair and office do not order parts onless contact with insurance ; ordrng 1 6-919836 (panel-con 301.52), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Found door not striking switch. Raised door. I.m. Cycled. Op test ok.
Jason N.
FREEZER UPRIGHT AMANA ESU20JW "Cc frosting/ice build up in unitFound unit with excessive ice/frost buildup on all shelf coilsChecked door gasket for any air entering, gasket looks goodThis unit is a manual defrost style.Advised customer to turn unit off and let defrost and turn cold setting down from coldest to 4 or 5 on the dial."
Jason N.
WASHER MAYTAG MVWB765FW3 "Installed listed partRan manual test on lid lock, op test goodRan auto test cycle. All passed."
Jason N.
WASHER WHIRLPOOL WTW4900BW0 "Cc unit noisy during spin cycleRan auto test, spin cycle very noisy from gearcaseUnit needs gearcase; ordrng 1 W11035747 (gearcase)"
Corina B.
DISHWASHER KENMORE 363.15679 "CC that the unit leaking intermittently. Found the door hitting the side wall of the end panel, to have a gap in the door and cabinet. Advised Cust to make sure the door is not hitting the cabinet when using the dishwasher. Optest ok."
Corina B.
DISHWASHER GE GDT590SSJ7SS "CC that the unit does not drain. Checked the drain pump clear. Drain hose is clear. Have 120 volts to the pump will need a new drain pump. Called SM to order pump; ordrng 1 WD35X20878 (drain pump 11855), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WTW4950XW2 "CC that it’s making a grinding noise. Found the drain pump is running. Ran diag F0E5 – OFF BALANCE LOAD DETECTED. Checked the suspension rods, good. Ran a calibration. Started a rinse and spin cycle with 6 bath towels. Optest ok."
Corina B.
RANGE GE JSP42SK5SS "Replaced the control. Optest night. When turning the bake on the l1 has a bare spot, was touch the bake element and the control popped. Checked the element, good. Will need a new control. Called SM to order part. ; ordrng 1 WB27T10416 (oven control (erc3b)), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced the wire harness. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
RANGE MAYTAG MGS8800FZ0 Replaced the parts listed. Brought core back for return. Heated oven to 350*. Optest ok.
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 CC that the dishwasher is leaking. Found the center of the door is warped. Will need a new inner door and vent gasket. Called SM to order parts. ; ordrng 1 W10860142 (door-inner) and 1 WP8269259 (gasket)
Corina B.
DRYER WHIRLPOOL WGD7590FW0 CC that there is a noise when it’s running. Started the dryer let it run for 10 minuets found a vibration coming from the back of the unit. Pulled unit out a little was against the vent and tightened the screws. Optest ok.
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Found drain clogged. Cleared ice from freezer area,drain.opened up duck bill grommet. Op test good"
Corina B.
RANGE WHIRLPOOL WFG515S0ES1 "Cust showed pop, sent. CC that the burners are not lighting. Found the burner are not allowing the burners to light. Will need burner heads. Called SM to order parts; ordrng 1 WPW10515453 (burnr-head) and 1 WPW10515454 (burnr-head) and 2 WPW10515455 (burnr-head)s"
Arthur V.
WASHER WHIRLPOOL LAT9520AAE Found unit needs spin bearing on tub and bearing liner Tools to perform this job are no longer available and also bearing liner is not available either therefore unit is unrepairable; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Arthur V.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Upon arrival found unit at 57 deg in freezer and 47 deg in fresh food. No ice build up either compartment. Compressor running talked to RA needs compressor and fresh food evap. Needs sealed system tech EXTRA TIME Parts are a x-parts order and I contacted SM. Gave customer number to wlp consumer line. Customer wants unit replaced . (This is a kitchen redo and fridge has only been running since early November). Reschedule for 14 days out ; ordrng 1 W11103139 (evaporator) and 1 W11107278 (compressor)
Arthur V.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced main control. Op test good
Dan H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer complaint that unit was not cooling, fresh food section temperature at 40 degrees , freezer section temperature at 4 degrees, good frost pattern on evaporator , evaporator fan is running, compressor and condenser fan are running, unit is operating as designed , found a couple of scratch marks around holes for shelves (see pics)"
Dan H.
RANGE KITCHENAID KGSK901SSS00 "Installed new oriface, op test good"
Dan H.
RANGE WHIRLPOOL AGR6303MFS0 "Customer complaint that oven temperature is off, customer has foil across the bottom of oven, advised customer that foil does not belong in the bottom of the oven because it blocks air flow, customer removed foil, started bake for 350 degrees , unit heated up to 350 degrees , unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Installed new led module, op test no good , found freezer section led out, installed new led module in freezer section, op test good ; used 1 WPW10515057 (LED) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL KSC23C8EYW00 "Installed new valve, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint of loud buzzing noise, evaporator fan is running, compressor and condenser fan are running, no unusual noises heard, unit is operating as designed"
Dan H.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that unit is not starting, confirmed, 120 vac to control, control led is off, unit needs new control; ordrng 1 W11170319 (CNTRL)"
Dan H.
OTR MICROWAVE WHIRLPOOL WML55011HB1 "Installed new door, op test good"
Corey L.
DISHWASHER WHIRLPOOL WDP370PAHB0 "Customer complaint dishwasher is leaking, filled dishwasher with water from test cart, ran service test to power recirculation pump, drain, unit did not leak, this unit is on four wheels, if it’s used on an unlevel floor that’s a potential leak hazard"
Corey L.
WASHER MAYTAG MVWC565FW1 "Customer complaint washer not agitating, ran diagnostics found f8e1 long fill no fill, agitation and spin tests pass, unit is operating as designed, either a water problem or drain hose installation problem"
Dan H.
WASHER ESTATE TAWS700EQ2 "Customer complaint that no hot water is entering the unit, confirmed, found power and water to valve but no water entering, found timer not advancing, unit needs new valve and timer; ordrng 1 285805 (water valve) and 1 WP3948357 (timer)"
Macaulay G.
REFRIGERATOR KENMORE 253.7031321 Replaced defrost thermostat and steamed evaporator. All tested ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Used one drier from truck stock on previous visit. Also used one this visit. Found evaporator had a blockage. Replaced evaporator and drier. Put in vacuum for 15 minutes and held for additional 15 minutes. Charged with 4.4 ounces of R134a. All tested ok.; used 2 WPW10143759 (DRIER) from stock
Macaulay G.
COOKTOP ELE WHIRLPOOL WFE505W0HS1 Replaced glass cooktop. All tested ok.
Brian M.
DISHWASHER KITCHENAID KUDR01TJBL0 "Cc of unit leaking Found lower gasket attached to inner door liner damaged And tub seal is worn out Needs tub gasket and needs lower door seal Customer to call back later to say if they want it repaired, they are selling the home and need to speak with new owners first"
Brian M.
REFRIGERATOR KITCHENAID KBSD618ESS01 Cc of upper grill cover damaged Found upper right hand of grill cover to be smashed dented Needs grill cover Customer to install ; ordrng 1 W10873128 (grill-uppr)
Brian M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Cc of temps not right in fridge Found fridge to be at 39 when set to 33 Freezer at 7 set at 0 Found condensation along ice maker housing Special project S15331 states to replace control boards Special project covers parts and labor Customer paid svc ; ordrng 1 W10864269 (cntrl-elec)
Brian M.
WASHER MAYTAG LA712 Cc of slow spin clothes still wet Found unit to be set to gentle slow Ran spin test unit is spinning as designed Advised on using regular fast spin option Customer paid for both svc‘s on ticket
Brian M.
BUILT IN OVEN KITCHENAID KEBS207SSS00 Installed elementRewired end connectorRan test broilOP TEST OK
Brian M.
WASHER MAYTAG MVWB955FC1 Cc of unit leaking Lifted unit found traces of water Ran multiple test could not get unit to duplicate a leak I can not pin point where it’s coming from Customer to call whirlpool
Brian M.
OTR MICROWAVE KITCHENAID KMHS120ESS1 Installed transformer OP TEST OK
Robert A.
B/IN REFRIGERATO KITCHENAID KSSS42MBX01 "Comp and cond fan running, comp pulling 1amp, evap evenly frosted, evap fan not running but recieving 120vac, needs fan; ordrng 1 WP2169142 (FAN BLADE) and 1 WP4389155 (EVAP FAN MOTOR)"
Brian M.
REFRIGERATOR WHIRLPOOL GX5SHTXVA00 Cc of unit defrosting long time Temps 20 in freezer 37 in fridge.Ran diagnostics all test pass Good frost pattern Defrost timer on control may be bad Customer wants to replace it again And see what happens Installed using truck stock OP TEST OK ; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock
Jeff M.
WASHER WHIRLPOOL WTW5000DW When the water valves open and close the waterlines in the home jolt. Unit tested good
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH53520CS7 The unit isn’t heat the unit is pulling over 5amps it needs a magnetron; ordrng 1 W10818686 (MAG)
Corey L.
WASHER MAYTAG MVWC360AW0 "Customer complaint washer filled to the top she had to bail out water and now unit does nothing but turn motor on, customer plugged in unit and drain pump kicked on, canceled cycle, ran diagnostics no codes found, started normal wash cycle, unit filled and advanced to wash cycle, pressure hose was clear, unable to duplicate the problem, calibrated the unit and advised to only use 1-2 tbsp of an he detergent"
Paul P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Tested refrigerator, found sound coming from dispenser tube fitting. Bled water line and tried different water pressures, sound remains at reducer, no technical remedy available for this particular sound."
Corey L.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Customer complaint of no cool in both sections, confirmed room temp in both sections, fans are running, compressor is not, found a bad electrical smell in the Orion cntrl box, unit is on top of a floor heater, advised customer to cut off this vent as this is overheating the unit, ok, unit needs new control, customer is on hold with Best Buy for pop, instructed customer to email office with pop when received in order for us to order the part, also ordering triton cntrl; ordrng 1 W11131873 (ORION CNTRL) and 1 W11333076 (CNTRL)"
Paul P.
REFRIGERATOR KITCHENAID KRFF300ESS01 "Inspected refrigerator, found the bottom of the right hand door broken at hinge insert, will need new door. Both hinges are working properly. Office to order right hand stainless door.; ordrng 1 LW10721542 (dor-fip)"
Macaulay G.
RANGE WHIRLPOOL WEE745H0FS0 Instructed that there are no issues with self clean. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock