Arthur V.

WASHER MAYTAG LAT9593AAW Replaced timer. Op test good all cycles working now. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock

Jeff M.

REFRIGERATOR FRIGIDAIRE FFFU14F2QWG The units fan was frozen in place by a small chunk of ice I remove the AC unit tested good

Jeff M.

RANGE WHIRLPOOL WFG525S0HZ0 I set the oven to 350 watched it for 30 minutes tested good customer adjusted the temperature to 400 unit filter light out of the ground strip unit tested good three times consistently

Jeff M.

DRYER MAYTAG MEDX655DW1 "Installed new part unit op tested failed. I thought the heating element shorting against the cabinet along the unit to heat. I also found the thermal fuse open along the unit not to run.; used 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"

Arthur V.

REFRIGERATOR KENMORE 106.567266 Replaced condenser fan blade and fitting. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock

David R.

REFRIGERATOR GE CSHS5UGXBSS "Cc not cooling, went out a couple days. Unit plugged in, warm air is being blown around. No frost pattern on Evap. Compressor not coming on. Checked and outlet is good. Control board not sending 120 to compressor. Ordering control board; ordrng 1 WR55X10775 (main board 250.37), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Joe O.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Cc: no iceFound unit making ice but not dispensing iceFound ball of ice stuck in auger not allowing it to spinRemoved iceOp test ok

David R.

WASHER WHIRLPOOL WTW6400SW3 "Cc of grinding noise and leak from underneath. No error codes. Hearing grinding/squeak in spin mode. Water is dripping rapidly out of drain pump. Will need bearing and drain pump**** customer paid svc do not order parts; ordrng 1 W10435302 (bearing 105.51) and 1 WPW10233462 (pump-water 145.22), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Joe O.

WASHER WHIRLPOOL WTW5000DW1 Installed control boardRan auto test and calibration Op test ok

Joe O.

DISHWASHER KITCHENAID KDTE104ESS0 Cc: not completing cyclesRan diagnostics found error f7e1 no heatLet unit continue diagnosticsFound heating element functioningTested resistance of heating element Element has 13 ohmsPump and motor not powering onFound motor windings openChecked wire harness has continuity Needs sump assembly and control board

David R.

DISHWASHER KITCHENAID KUDS30FXSS9 "Replaced water valve, no water coming in still. Checked old valve to make sure bad, open, is bad. New valve checks good. Found valve is not getting 120 from control. Ordering control board.; ordrng 1 W10479761 (cntrl-elec 163.89)"

David R.

REFRIGERATOR WHIRLPOOL WRS571CIHB00 "Noise coming from damper when opening or closing, louder than normal. Ordering damper; ordrng 1 W11164593 (DIFFUSER )"

Jason N.

DRYER WHIRLPOOL WED8500DC3 Installed listed blower wheel and top panel. Ran cycle test for 10 min. Op test good.

Jeff M.

RANGE WHIRLPOOL WFG505M0BW2 The center burner as a half a foot flame. I tried to turn it down did not work I dread turned up did not change something inside the valve has failed ordering a manifold; ordrng 1 W10538763 (pipe-mnfld)

Brian M.

WASHER WHIRLPOOL WTW4816FW2 customer showed pop took pic Cc of no start Plugged unit in ran diagnostics found error for lid lock ran found striker not aligned properly ran auto test and calibration OP TEST OK

Jeff M.

DRYER MAYTAG MEDB725BW0 I was unable to find an issue with the machine itself the heating circuit tested good but the venting is wrapping around on the giant loop it’s that accordion mash. I gave him Gerry’s number; ordrng 1 WP8544771 (ELEMENT )

Brian M.

REFRIGERATOR MAYTAG MFI2570FEZ05 Cc unit sometimes only does crushed ice and not cubes Found dispenser working fine Possible cause is ice is getting stuck under the plastic shifterAdvised to move ice tray once and awhile or even let it drop as crushed then switch it over to cube to help ice move better

Dan H.

DISHWASHER KITCHENAID KDPE234GPS0 "Installed new sump assembly, op test good, lock tab on adjuster broke off, unit needs new adjusters ; ordrng 1 WPW10546503 (adjuster)"

Brian M.

REFRIGERATOR WHIRLPOOL WRF532SMBB01 Cc of no cool Found leak at cap tube on drier No refrigerant to recover Replaced die drier Ran 28 inch vac for 30 min Recharged with 5.0 oz of r134a Frost pattern returned OP TEST OK Advised on 48 hours

Dan H.

MICROWAVE WHIRLPOOL WMH31017FS2 "Customer complaint of clicking and unit not heating, confirmed , ran entitlement for purchase date, unit flashing f1e4(mwrelay) error code, unit needs new control ; ordrng 1 W10889328 (panl-cntrl)"

Corey L.

DISHWASHER WHIRLPOOL MDB6601AWB "Customer complaint handle is broken, confirmed handle is loose, removed door liner and found handle broken at pin connection, reassembled now door opens and shuts, still works as normal, handle is needed to complete repair but customer is satisfied as of now with operation, WPW10130695 left quote, cust. still owes 141.72; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Corina B.

REFRIGERATOR WHIRLPOOL MFF2558KEW CC that the unit was not cooling and then started cooling. Ff 42 fz 4. The setting is at the coldest setting and frost around the thermistor. Replaced the control from t/s. Programmed the control. Brought core back for return. Optest ok. ; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock

Corina B.

DISHWASHER WHIRLPOOL WDF520PADM7 "CC that there were sparks and tripped the breaker. Checked the control no, burn marks or burnt wires. Checked the wires underneath, found the terminal block the wires were loose. Tighten the wire connectors. Ran diag no codes. Ran a calibration. Optest ok."

David R.

DRYER WHIRLPOOL MED3500FW0 "Replaced door switch, tested. Op test ok"

Joe O.

DRYER WHIRLPOOL WGD4616FW1 "Cc: no heatIgnitor will glowBut gas valves are not openingChecked all fuses and thermostatFound gas coil openNeeds gas coil ; ordrng 1 WPW10328463 (coil-valve6468), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Corey L.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint freezer gasket not sticking, confirmed right side door not meeting cabinet, found freezer had too much food blocking the door, removed food, door gasket now meeting cabinet, gasket is foamed into liner unit would need a door to replace a gasket, took unused part with"

Corey L.

REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Customer complaint display was beeping and unit shut down geek squad advised them to cycle power to the fridge and it’s been working since though the water and ice button gets stuck open and pours more than wanted out, found a few second delay for water to stop pouring, intermittently occurring, ordering switch and spring; ordrng 1 W11087492 (switch) and 1 W11109505 (spring)"

David R.

WASHER WHIRLPOOL WTW4816FW2 "Cc unit stuck, making noise. Are iced and held down cancel button 5-10 seconds. Stop draining. No error codes, ran test cycle, all components are good. Ran calibration. Op test ok"

Corey L.

WASHER MAYTAG MVWB835DW3 "Customer complaint washer not working, unit not responding to selections, unit does go into diagnostics, found f6e2 ui and acu communications error and f2e1 stuck key, cleared, unit would not let tech into component testing flashed f6e2 again when attempted, unit need new ui; ordrng 1 W11112656 (console)"

Jason N.

DRYER WHIRLPOOL WED49STBW0 "Cc unit powers on , but but does not startChecked thermals, found thermal fuse open. Replaced with truck stock. Checked vent hood using, vent outlet, and vent tube. All clear. Ran cycle test. Exhaust temps at 150 degrees. Ordering operating thermostat and element because of history blowing thermal fuses.; ordrng 1 279838 (element,heater) and 1 WP8318268 (thermostat), used 1 WP3392519 (THERMAL FUSE) from stock"

Dan H.

WASHER WHIRLPOOL LSQ7030LQ0 "Customer complaint that unit s not draining or spinning, confirmed, found lid switch broken, jumped out, unit drains and spins, unit needs new lid switch ; ordrng 1 3949247V (switch-plg)"

Jeff M.

DISHWASHER WHIRLPOOL WDF730PAYB2 Ran the unit for about 20 minutes then I put the machine in diagnostics could not find any codes unit tested good customers originally using the one hour wash a recommended for him to start using the normal cycle

Dan H.

RANGE KITCHENAID KERS303BWH1 "Installed new control and oven temperature sensor , op test good"

Corey L.

RANGE WHIRLPOOL WOC75EC0HS01 "called and spoke with customer, customer complaint the time and date resets a few times throughout the dayUnit has history of a f6e0 lost communications, since this unit we have seen the same problem remedied only by replacing both the Ui and the main board, ui had been replaced so main board needs ordered; ordrng 1 W11261165 (CNTRL)"

Dan H.

WASHER ROPER RTW4516FW1 "Customer complaint that unit stopped at rinse, unable to start any cycles, control is recieving 120vac , unit needs new control, customer does not want repair ; ordrng 1 W11124712 (CNTRL 294.04), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Corina B.

REFRIGERATOR WHIRLPOOL WRF989SDAM02 "CC that there is water in the bottom of the deli drawer. Found water in the bottom of the drawer. Steamed the drain hole out found sediment in the drain hole. Clecked the drain tube, clear. Optest ok."

Corina B.

RANGE WHIRLPOOL WEG745H0FS0 "CC that the oven does not self clean, the oven goes back to 350* when set for 400*. Advised cust the aqua lift only gets to about 200*. Heated oven to 400* took temps. Working as designed. Optest ok"

David R.

OTR MICROWAVE KITCHENAID KMHS120ESS2 "Replaced mag, tested and heated. Op test ok."

Corey L.

LAUNDRY CENTER MAYTAG MVWB955FC1 "Replaced gearcase, ran calibration, op test good, left water mat"

Gabriel P.

RANGE KITCHENAID KEBS109BSS01 Replace control panel opt test ok

Jason N.

REFRIGERATOR WHIRLPOOL WRT108FZDT02 "Recovered very little refrigerant, installed new compressor and evaporator. Pulled vacuum for 15 min at 30 in/hg. Shut vac off, watched gauges for 15 min. No changes. Recharged system with 3.7 oz. of r134a. Verified ice pattern starting on evaporator. Installed customer purchased ice maker at their charge."

Brian M.

WASHER WHIRLPOOL WFW8540FW1 Cc that ui keeps shutting off when making selections Ran diagnostics did not find any errors ran auto test completed with no errors ran keypad test all buttons and functions are working properly at this time Could not duplicate ui shutting down by itself

Jason N.

REFRIGERATOR MAYTAG MRT118FFFM01 "Cc ice cream is soft, not cool enough Customer said if she puts ice cream under shelf it’s not solid, if she puts it on the shelf it will freeze.Checked temps in freezer, is 0 degrees. Advised customer not stack items in front of vents for proper air circulation. Also advised product placement, ice cream on top shelf near back of freezer is optimal. Op test good, unit is working as designed."

Alex O H.

washer repair

Adam B.

Replaced agitator assy

Adam B.

Corina B.

Jeff M.

DRYER WHIRLPOOL WED7990FW0 Installed new part unit op tested good

Jeff M.

OTR MICROWAVE WHIRLPOOL WML55011HS0 Installed new part unit op tested good

Jeff M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer just moved in this home. The garbage disposal plug was never knocked out. Unit op tested good

Arthur V.

WASHER WHIRLPOOL WFW75HEFW0 Replaced drain pump. Op test good

Gabriel P.

RANGE WHIRLPOOL WFG710H0AE1 Replace igniter and preheat to 350 opt test ok

Gabriel P.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Blew and solder joint re solder add 4.4 Freon wants had in a vacuum,opt test ok leave plug in put water cup inside freezer ask for them to check after 24 hours plug in"

Gabriel P.

DRYER MAYTAG MEDB765FW0 "Replace drum,opt test ok"

Gabriel P.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replace tube for icemaker opt test ok

Gabriel P.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Replace parts that technician Mac order,opt test ok"

Gabriel P.

REFRIGERATOR AMANA ASI2175GRS00 "Replace parts technician order,opt test ok ,light on fresh food section turn off freezer light not turning on light bulb is bad ask customer to buy 1 at the store ,opt test ok icemaker was making ice"

Brian M.

DRYER AMANA NED4655EW1 Cc of noise Found pop tab wedged ion between rear drum and wall Removed Ran test cycle OP TEST OK

Dan H.

DRYER WHIRLPOOL GEW9250PW1 "Installed new element and thermal cut off, op test good"

Jason N.

DRYER WHIRLPOOL WED7990FW0 Installed listed thermistor. Ran op test. Op test good.

Gabriel P.

WASHER WHIRLPOOL WTW8500DC0 Unit is two weeks old is under one year manufacture warranty took pic of pop found error code f5e3 lid lock will not unlock and f5e2 lid lock will not lock or lid lock failure and F6E2 Communication Error: UI Cannot Hear ACU delete codes and ran calibration did not complete it error code f5e2 show up again ordering latch ; ordrng 1 W10810403 (lid lock assy)

Jason N.

WASHER WHIRLPOOL WTW8900BC0 Installed bearing/shaft kit and tub seal. Ran auto test and manual spin test. Op test good.

Jason N.

RANGE WHIRLPOOL SF369LEMT0 Installed burner/spark ignitor and ignitor harness wires. Ran bake to and let cycle. Cycled on every time it called for heat. Op test good.

Jason N.

REFRIGERATOR MAYTAG M1TXEMMWW03 "Cc unit not cool enoughCustomer said ff section get up into the 40s, and makes a wired sound Read temps, 41 in ff, 3 degrees, in freezer. Customer stated she heard the sound , told her that was the ice maker calling for ice. She said she doesn’t use the ice maker, not hooked up to water. Guessing they may have accidentally turned ice maker on. Disconnected ice maker wire harness so as to not accidentally turn on again. Adjusted temps on ff to recommenced setting off 3, was set to 1 being the warmest setting. Op test good."

Corina B.

REFRIGERATOR WHIRLPOOL MFI2665XEB0 See DR pvr. ; used 1 W10619951 (TUBE-DRAIN) from stock

Corina B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced the control and the ui. Ran a calibration. Optest ok.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Icemaker not cycling,ordering we do not carry this icemaker on truck stock,; ordrng 1 W10886931 (icemaker)"

Corina B.

RANGE MAYTAG MERH752BAQ Replaced the burner switch. Optest ok.

Corina B.

REFRIGERATOR MAYTAG MRT311FFFH00 Replaced the tracks and shelf. Optest ok

Corina B.

DISHWASHER WHIRLPOOL ADB1400AGB1 "Cust showed pop, sent pic. CC that the unit does not start and there is a dent in the door. Found the main control and the ui tabs are broken. The door is dented. Will need a new door, ui and control. Cust does not want to repair. Trying to get a new one."

David R.

REFRIGERATOR WHIRLPOOL MFI2665XEB0 "Special project s38253 will cover the part. Replaced reservoir, tested, water came out dispenser and icemaker called for water. No leaks. Put down water mat. Op test ok; used 1 W10619951 (TUBE-DRAIN) from stock"

Jeff M.

REFRIGERATOR WHIRLPOOL WRF560SMYW05 Installed new part unit op tested good

Gabriel P.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaces parts listed ,ran diagnostics pass opt test ok"

Arthur V.

WASHER WHIRLPOOL WFW75HEFW0 Replaced drain pump. Op test good

Corina B.

REFRIGERATOR FRIGIDAIRE FFHT2032TS1 "CC that the ff is not cooling. Ff 68 fz -17. Found the evap fan is not running. The fan has 120 volts. Will need a new fan. Office to order the part. Cust can install part. ; ordrng 1 242077702 (motor 6615), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Arthur V.

WASHER WHIRLPOOL WFW92HEFC0 Found necklace jammed in pump Removed. Op test good Pop info is in pics. Customer won unit at a whirlpool golf outing. Talked to JS

Corina B.

WASHER AMANA NTC3500FW00 Control will not be delivered until end of day of 5/22/19. Store does not open till 10:00am. ; schdld next appmnt for 5/22 WED 2-5

Arthur V.

WASHER MAYTAG MHW3505FW0 Replaced drain pump. Op test good

Jeff M.

DRYER AMANA NGD4655EW2 All the parts except for the wiring harness has arrived rescheduled unit is working as of now no parts installed; ordrng 1 W10865760 (HARNESS )

Corina B.

WASHER WHIRLPOOL WTW4800XQ4 "Replaced the gearcase, shifter, cam, motor. Ran a calibration. Started a normal cycle and a drain and spin. Optest ok."

Arthur V.

WASHER MAYTAG MVWB750YW0 Found unit needs a bearing shaft replacement —- Also found very little suspension recoil. Needs suspension also.Customer to discuss with spouse and call back if repair is wanted.

Brian M.

WASHER MAYTAG MVWB725BW0 Cc of squeaking Found bearing to making noise Replaced using truck stuck Ran auto test found water leaking Removed everything and all looked fine Inspected old shaft found a piece of the tub stuck to to the seal spoke to JS waived svc Needs tub replaced Customer may call whirlpool to see if they can cover part

Dan H.

RANGE WHIRLPOOL WFG505M0BS3 "Installed new control, op test no good , gas valve is open, unit needs new gas valve; ordrng 1 WP98014893 (valve-gas)"

Brian M.

DRYER MAYTAG MDE5500AYW Cc of loose baffles Tightened baffle screws and inspected belt and pulleys OP TEST OK

Brian M.

DISHWASHER KENMORE 665.13763K601 Cc of black pieces in bottom of tub Found pieces of door insulation brittle and broken from inner door panel Removed remaining pieces Needs door panel but part has been discontinued Spoke to JS taking gasket with me and applying gasket credit to svc

Arthur V.

REFRIGERATOR WHIRLPOOL WRF560SEYM02 Found issue is with customer damper. Making noise when opening and closing Please order ; ordrng 1 WPW10257451 (damper)

Brian M.

WASHER MAYTAG MVWB766FW0 "Installed control, and ui Ran calibration and auto test OP TEST OK"

Arthur V.

WASHER WHIRLPOOL WTW5000DW1 Found 120volt to Control no response. Needs ccu ; ordrng 1 W11116590 (cntrl-elec)

Arthur V.

REFRIGERATOR KITCHENAID WRV986FDEM01 Replaced deli control. No good different issue. Issue is with wiring going to deli control. Intermittently working causing issue ; ordrng 1 W11170612 (harns-wire)

Jeff M.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Installed new part unit op tested good

David R.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced control, tested, all lights working. Op test ok"

David R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Replaced harness, set temp back to recommend. Op test ok."

Brian M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Cc of no ice Found ice maker in the shut off position with ice in maker Turned ice maker on ice maker is rotating and dropped what ice was in maker Icemaker continued to cycle and water filled No indication that ice maker isn’t working other than it being shut off Advised to give it 24 hours to Make more ice

Brian M.

REFRIGERATOR KITCHENAID KRFC704FPS01 "Installed door and ,name plate OP TEST OK"

Dan H.

WASHER MAYTAG MVWC425BW1 "Customer complaint that unit is not working, ran diagnostics no error codes found, started normal wash cycle, unit filled and began washing, unit drains and spins, unit is operating as designed"

David R.

REFRIGERATOR WHIRLPOOL WRS555SIHB00 "Cc repeated issue. Removed icemaker, covered with ice all over tray. Replaced with t/s. Went through service test. Icemaker went to home position and put on fill test. Op test ok.; used 1 W10873791XXX (XXX DO NOT RESTOCK XXX) from stock"

Brian M.

COOKTOP ELE WHIRLPOOL WFE505W0HZ0 Installed element indicator light still stayed on Called BJ and walked me through removing all L1 lines Removed all L1 and indicator light remained on Needs control board ; ordrng 1 W11314391 (cntrl-elec)

David R.

OTR MICROWAVE WHIRLPOOL WMHA9019HZ1 "Replaced door and control, tested. Op test ok."

David R.

RANGE WHIRLPOOL WFG540H0AB1 "Cc that after oven hits set temp when going to relight it will spark but not light. Intermittent. Found service pointer of new oven burner with harness. ******do not order parts. Customer paid SVC ; ordrng 1 W10700720 (burnr-oven 83.27), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Gabriel P.

WASHER AMANA NTW4516FW3 Found error f8e1 no fill long fill notice valve was not open all the way when fill cycle it was filling with drips turn valve on ran calibration and auto test pass also wash few minutes on a regular cycle opt test ok

Dan H.

DRYER MAYTAG MEDC465HW0 "Customer complaint of loud noise confirmed, found a screw lodged in felt slide, removed, no noise, op test good"

Jason N.

DISHWASHER WHIRLPOOL WDF520PADB7 "Cc unit not washing dishesCustomer told me they couldn’t change wash mode, and then it would start to wash then stop. I was able to change mode. Found some water sitting in bottom of unit, did cancel drain, drain fine. Found no loop in drain line under sink. Added loop, informed customer of why drain loop is needed. Ran diagnostics, no codes stored. Ran wash cycle on normal, let run for 20 min, unit operating as designed. op test good.Customer does not have pop, no entitlement. Quoted service."

Dan H.

WASHER MAYTAG MVWC555DW0 "Customer complaint of loud noise, ran diagnostics found f0e2(oversuds) and f7e7(motor unable to reach target rpm) error codes, confirmed grinding noise, found wash plate stripped ; ordrng 1 W10902814 (washplate 105.99), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Jason N.

REFRIGERATOR WHIRLPOOL WRS571CIDM00 "Cc unit freezer not coolingCustomer stated that freezer gets to 10 degrees sometimes, then goes back to normal. Found freezer temps at 0 degrees on arrival, according to customer temp gauge in freezer, within 30 seconds of door open, temp gauge read 10 degrees. Confer with techline, this is normal, and with unit going into defrost temps may rise to 10 degrees with door closed. Unit operating normally."

David R.

REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Cc leaking on FZ side underneath. Drains are clear, no build up of ice on bottom. Checked triple water valves in back, leaking from valve. Ordering valve. ; ordrng 1 242252702 (valve)"

Jason N.

REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Cc unit not cooling consistently Unit is in mobile home.Found frost build up in freezer, evap fan not running, checked power in to fan. Unit needs evap fan. Replaced using truck stock. Op test good, advised customer to allow 24-36 hrs for temps to return to normal.; used 1 WP2315539 (MOTOR-EVAP) from stock"

Jason N.

DISHWASHER KITCHENAID KUDS30IXBT8 "Cc unit not powering onConfirmed no lights, no power on. Checked power in to control, good at 125v. Unit needs control. ; ordrng 1 W11035586 (cntrl-elec)"

Dan H.

REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 "Customer complaint that unit is not making ice and freezer section light switch is popping out again, found air damper stuck open, causing water line to freeze, ; ordrng 1 W11236851 (AIR DAMPER )"

Dan H.

WASHER MAYTAG MVWB700BW0 "Customer complaint of dL error code, ran diagnostics found f82(lid lock failure) and f83(lid unlock failure ) error codes, found lock switch resistances out of range, unit needs new lid lock; ordrng 1 WPW10619844 (latch 93.27), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Dan H.

DRYER WHIRLPOOL WED4815EW0 "Customer complaint that unit is not starting, confirmed, found element shorted to cabinet and thermal fuse, open, installed new element and thermal fuse, op test good ; used 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"

David R.

WASHER MAYTAG LAT9706AAE "Cc of leaking and not spinning. Water is leaking through transmission from basket. Will need a transmission. Probably new basket/seal. Customer doesn’t want any parts**** do not order part customer paid svc; ordrng 1 6-2097750 (trans dee 466.50), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Corey L.

REFRIGERATOR WHIRLPOOL WRF560SEHB00 "cannot install new door, door handle mounting holes are misaligned, new door measurements 23.5” apart, top hole from top of door 7.75”, lower hole measuring from bottom up 7.75”, old door has 30.75” between holes, top hole from top of door 4.5”, lower hole from bottom of door up to hole 4.5“, spoke with out parts dept., parts contacting distributor, leaving nameplate"

Corey L.

DRYER WHIRLPOOL WGD4815EW2 "Customer complaint dryer smells like gas or something so gas was turned off and unit unplugged, customer is refinishing their hardwood floors, house voc is high, these smells get worse when heat is applied, basement had a strong smell, started timed dry cycle, customer confirmed smell in the dryer, advised customer this is not a gas smell but a chemical smell from the stain and polyurethane, smell will go away once ambient smell dissipates keep home ventilated"

Corey L.

REFRIGERATOR MAYTAG MSS26C6MFZ0 "Customer complaint air filter cover is crooked and an eyesore, confirmed covers are always slightly crooked due to one screw not centered, adjusted as best as possible, customer satisfied it does look better"

Corey L.

DRYER WHIRLPOOL WGD7500GW0 "Customer complaint of longer dry times than the old dryer, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, also there is a vent flap on outside no fully opening, ran normal dry cycle, unit is operating as designed"

Jeff M.

REFRIGERATOR AMANA ABB2221WEW1 I found the defrost control not sending power automatically worked manual mode heating circuit tested good installed new control unit tested good; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock

Corey L.

OTR MICROWAVE KITCHENAID KMHS120ESS2 "Customer complaint microwave makes a loud noise, placed mw safe glass with water on turntable, ran unit 25 seconds, ice cold water still and microwave was humming, found magnetron failed, quoted; ordrng 1 W10818686 (magnetron)"

Jeff M.

WASHER GE GUD27ESSJ0WW "The unit will not balance. All four suspension rods needed customer wants the reimbursed money from the previous job to be used towards this job; ordrng 2 WH16X22789 (SUSPENSION )s and 2 WH16X22792 (SUSPENSION )s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Jeff M.

WASHER MAYTAG MVWB765FW1 Customer states of the unit was making a squeaking sound I was unable to duplicate the noise I could not find any signs of rubbing unit tested good

Arthur V.

DRYER GE GTDP490ED7WS "Found motor not starting, pushed start and turned drum unit started. Needs motor Customer does not want repaired ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"

Jeff M.

DRYER MAYTAG MEDX655DW1 The unit is gettin 240vac. The unit is not spinning I checked the motor winding tested good. The unit needs a new timer.; ordrng 1 WPW10642928 (TIMER)

Jeff M.

WASHER MAYTAG MVWC416FW0 The gearcase is leaking oil. case needs to be replaced actuator needs replaced belts and cams; ordrng 1 W10721967 (cam) and 1 W10913953 (ACTUATOR ) and 1 W11035747 (GEARCASE ) and 1 WPW10006384 (BELT)

Arthur V.

WASHER WHIRLPOOL WFW92HEFC0 Found cust load n go was set for 2x and normal water hardness. Cust has a water softener and unit should be set for 6x and soft water to get the least amount of soap. Load n go has to be set each and every use or it will default to normal and 2x Unit op test good

Arthur V.

OTR MICROWAVE WHIRLPOOL WMH32519HB2 Found arcing at two points where the holder for shelf sits against cabinet. (See pics) called techline talked to Rick.Need to order ALL 4 holders and touch up interior paint. Can not tell between pewter and platinum for color match ; ordrng 1 4396174 (tuchup) and 1 72113 (tuchup) and 2 W10840759 (support)s and 1 W10840794 (support) and 1 W10840795 (support)

Joe O.

WASHER MAYTAG MVWB880BW0 Installed lid lockRan auto testOp test ok

Arthur V.

WASHER MAYTAG LAT9593AAW "Found unit needs timer ; ordrng 1 WP208292 (timer), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Joe O.

REFRIGERATOR KITCHENAID KRFC302ESS00 Installed door gasketOp test ok

Arthur V.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Found wrong parts sent for center rail. BJ to investigate. Office to reschedule customer Needs rail,air tower ; ordrng 1 W11204022 (air-tower) and 1 WPW10248516 (ladder)"

Joe O.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Cc: measured fill not working properlyCalibrated unit to 1 cup unit only fills to roughly 3 ozCalled whirlpool tech lineSpoke with RickStated water pressure too lowfound Customer is using a saddle valveAdvised customer to have the saddle valve Customer to call if issue continues after saddle valve replacement

Joe O.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed sump assembly Ran test cycleOp test ok

Joe O.

REFRIGERATOR WHIRLPOOL WRF535SMHZ01 Recovered refrigerantStarted to install compressor and copper line broke off condenserNeeds condenser; ordrng 1 WPW10346415 (condenser)

Corina B.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced the evap fan and the main control. Brought core back for return. Optest ok. No water to unit

Corina B.

ICEMAKER KITCHENAID KUIX305ESS1 Replaced the pump. Optest ok.

Joe O.

WASHER WHIRLPOOL WTW5000DW1 Cc: not spinningFound error f1e1 main control faultRan test 1 for main controlNeeds control board; ordrng 1 W11116590 (cntrl-elec)

Jason N.

WASHER ELECTROLUX EIFLS60LSS0 "Cc unit making knocking and squealing sound a leaks waterFound dispenser housing leaking inside machine, unit needs dispenser housing and drawer. Unit knocking is pressure hose hitting side on unit during heavy spin. Belt slipping on motor pulley causing squealing sound during spin, unit needs drive belt. ; ordrng 1 134616700 (belt) and 1 134625510 (hose) and 1 134964020 (housing) and 1 137440413 (dispenser dwr assy)"

Corina B.

WASHER MAYTAG MVWB725BW0 Replaced the latch. Optest ok

Corina B.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "CC that the unit is not cooling. Checked ff and fz evap no frost pattern, checked with the ui light and glasses no dye. With gauges low side 20” vacuum and high side 30” vacuum. Unit is non repairable. ; saved tckt"

Dan H.

DISHWASHER MAYTAG MDBH979SAM1 "Installed new user interface, op test good"

Brian M.

DRYER MAYTAG MEDB835DW4 customer to email pop Cc of no start power.. but had electrician out and had that issue fixed Just did an overall run down and verification on the lint screen customer was concerned that the lint lint keeps flashing Advised customer that light is just indication to check lint trap

Corina B.

WASHER WHIRLPOOL MVWC400XW2 Replaced the control. Brought core back for return. Ran a calibration. Started a normal load and the bearings are worn. Will need a new gearcase. Office to order part. ; ordrng 1 W10721967 (drive pulley) and 1 W11132267 (gearcase)

Brian M.

DISHWASHER MAYTAG MDB4949SDZ0 Cc unit not washing Found water tricking in Removed valve and found that valve screen was covered in deposits Cleaned screen reinstalled valve and screen Ran test cycle OP TEST OK

Corina B.

REFRIGERATOR KITCHENAID KRFC704FBS01 Replaced the valve. Optest ok. Cap is broken and will not stay in filter. Then can not remove the filter. Office to order part. Cust can install. ; ordrng 1 W11220375 (cap-filter)

Dan H.

WASHER MAYTAG MHW6630HW0 "Installed new control, op test no good , unit needs new user interface ; ordrng 1 W11325572 (user interface )"

Brian M.

WASHER WHIRLPOOL WTW7300DW0 Installed control and ui Ran auto test and calibration OP TEST OK

Gabriel P.

WASHER MAYTAG MVWB765FW3 "Replace outer basket,and pressure hose,opt test ok"

Gabriel P.

WASHER WHIRLPOOL WTW4816FW2 Replace part opt test ok

Brian M.

DBL WALL OVEN WHIRLPOOL KEBS277XBL2 Cc unit heats up but not reaching temps Ran test bake to 350 when unit cycles temps are around 300 in upper and around 320 in lower needs thermostats replaced Parts are no longer available to order ; ordrng 1 3178273 (thermostat oven) and 1 3178274 (thermostat oven)

Jason N.

REFRIGERATOR MAYTAG MFX2876DRM02 "Cc unit temps in ff higher than normal.Customer said hovering around 50 yesterday, down to 40 today.Checked temps in ff, read 42 degrees. checked ff evap, for frost pattern, no frost at this time. Ran diagnostics test 4, watched for frost when ff evap turned on, good frost starting. Set temps in ff to 35 from 33, set temps in freezer to 1 from -5. Advised to allow 24 hours to allow to regulate and check temps."

Brian M.

WALL OVEN WHIRLPOOL WOD77EC0HS00 Cc that oven keeps jumping time and sometime the date is wrong Ran diagnostics found 5 stored errors of f6e0 Followed diagnostics for code Confirmed continuity of wiring between HMI-Central/UI board Control Panel Assembly and ACU. There is continuity error showed again after reset but oven light was on. According to t ch sheet it advises to replace UI board ; ordrng 1 W11351648 (UI CONTROL )

Jason N.

REFRIGERATOR FRIGIDAIRE WRT511SZDM00 "Cc unit not cooling in either compartment. Checked freezer evap, found ice ball on cap tube, no frost on evap. Unit has leak, will need sealed system. Customer not repairing, service only."

Jason N.

REFRIGERATOR WHIRLPOOL ED5PVEXWS02 "Cc unit not coolingFound evaporator frosted over. Service pointer W10403998 states adaptive defrost board failure causes multiple issues, evap frosted over, water filter light won’t reset apply to this unit. Power cycled unit, able to reset water filter light, and able to force into a manual defrost. Defrosted freezer evap. Advised customer to allow 24-36 hrs for temps to return to desired. Unit may need Adc board is defrost issue persists in future."

Corina B.

DRYER WHIRLPOOL WGD9470WW1 "CC that auto sensing the clothes come out damp. Turned the dryer on normal started at 38 min and counted down then went to 3 minutes off. Cleaned the blower housing, the moisture sensor. Checked the coils. Will need new coils. Office to order part. ; ordrng 1 WPW10328463 (coil-valve)"

Jason N.

LAUNDRY CENTER WHIRLPOOL WTW5000DW2 "Cc unit still vibrates Found unit not level, basement floor very uneven and angular. Used customer supplied board to right side on unit for even surface. Then leveled unit using leveling feet. Ran auto test and clothes load test, vibration acceptable. Op test good."

Jason N.

DISHWASHER MAYTAG MDB6701AWW Installed listed latch kit. Ran wash and drain test. Op test good.

Corey L.

REFRIGERATOR WHIRLPOOL SQD23VW "Customer complaint unit is not cooling well noticed ice cream melting the other day then ice melting but today it’s made a little ice, freezer temp was 18 and ff was 42, settings 1warm to 7coldest, set at 6 for frz and 3 for ff, evap has a half frost pattern, fans are running compressor is running, found connection close to compressor super corroded and oozing a slime like coolant mixing with oil, this was under a support grommet holding copper line, unit needs line and compressor replaced, went over prices with customer, customer did not need a quote, is getting a new appliance instead of repairing, verbally quoted labor and advised an exact quote would be assessed if they did change their mind and want the repair"

Corey L.

DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint the rack clip broke off again, unit is unleveled and leaning forward customer says she is aware and stated it even leaks from the door, there is extra pressure on the clips when rack is loaded and pulled out wearing down clip, replaced stop clip with pre supplied clip, op test good, advised customer unit MUST be leveled to prevent this from reoccurring, advised customer because the unit is no leveled this will reoccur and would be considered misuse, customer stated they are remodeling kitchen very soon and will have unit leveled"

Corey L.

RANGE JENN-AIR JDS1450DS0 "Replaced panel, customer does not have a plug to test"

Corey L.

REFRIGERATOR MAYTAG MFI2570FEZ07 "Customer complaint area between fridge and freezer is separating and an eyesore, called wpl techline, Spoke with Richard, advised taking picture with straight edge, then using rta adhesive to fill gaps and refer customer to customer support, filled gaps with silicone; used 1 8201711 (ADHESIVE SILICONE ) from stock"

David R.

WASHER GE GTW680BSJ5WS "Replaced lid lock, harness, gearcase and sensor. Tested. Op test ok."

David R.

WASHER WHIRLPOOL MVWB765FC3 Cc that coins in her pockets fell down by agitator. Removed and fished out all coins. Ran test mode. All components test fine. Op test ok.

David R.

REFRIGERATOR WHIRLPOOL ED25RQXYW02 "Replaced thermostat, allow 24 hrs to adjust temp. Op test ok"

David R.

DISHWASHER KITCHENAID KUDS30FXSS9 "No water coming into unit, pump is working and drain working. Ordering fill valve ; ordrng 1 WPW10327249 (water intake valve 58.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

David R.

DISHWASHER WHIRLPOOL WDTA75SAHZ0 "Replaced pump and motor, tested, no leaked. Op test ok"

David R.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc of loud noise, unit still going on and off by itself. Loud noise coming from Fz fan, checked and Fz is still cooling but frost pattern covering fan and causing noise and pattern starting to form on Evap cover. FF section is good temp. Deli drawer board isn’t working. Unit needs to be steamed, will take time. Putting in ordering for motor Evap, controls.****door has not arrived ; ordrng 1 W11087200 (invrtr-box) and 1 W11249952 (MOTOR EVAP) and 1 WPW10624574 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"

David R.

WASHER WHIRLPOOL WTW5000DW2 "Cc scraping noise/squealing. Put into test mode, scraping noise coming from gearcase. Also weird pitch noise coming from motor when in agitate noise. Ordering gearcase, motor, cap and pulley.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11158831 (CAP) and 1 W11283592 (MOTOR)"

Brian M.

FREEZER UPRIGHT FRIGIDAIRE FFVU17F2SC Installed temp control Frost and fan returned OP TEST OK Advised 72 hours before filling with food

Dan H.

WASHER MAYTAG MVWB835DC4 "Customer complaint that unit is not cleaning clothes, ran diagnostics found f2e1(stuck key) error code, user interface test shows all keys are good, started normal wash cycle unit filled up to normal water level, unable to duplicate the problem , unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"

David R.

DRYER WHIRLPOOL MED3500FW0 "Cc not starting when pushing start button. By passed the door switch and unit stated to run and heat. Ordering door switch.; ordrng 1 W11189141 (DOOR SWITCH 24.26), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Dan H.

WASHER MAYTAG MVWB865GW0 "Customer complaint of loud noise, confirmed, installed new gearcase, op test good ; used 1 W10811956 (CABRIO GEARCASE) from stock"

Brian M.

REFRIGERATOR WHIRLPOOL WRS312SNHB00 "Cc of no cool and that during delivery unit was laid down on its back and then plugged right in. Found high side at 150psi and low side In a 10 inch vac Recovered refrigerant Replaced filter Drew a 28 inch vac for 20 min then 10min on high and 10min on low side Recharged found unit to have a floating restriction gauges bounce from 0 to 10 inch vac Unit will show a frost pattern for about 5 min then stops and pressure drops Called whirlpool to state findings they suggested to replace evap and heat exchanger, ( can not find heat exchanger) drier and will need compressor,they suggest a new evap because I may have solder the cap tube closed but took pic and I do not see how that is the issue the evap cap tube is frosting up every time it jumps to 0 psi. Customer stated they will call whirlpool to try and have them replace it.. ; ordrng 1 10143759 (drier) and 1 W10309988 (compressor) and 1 WP2188822 (evaporator)"

Brian M.

WASHER WHIRLPOOL WTW4816FW2 Installed harness cap and shield Ran auto test and calibration OP TEST OK

Dan H.

WASHER MAYTAG MVWX655DW1 "Customer complaint that unit is not spinning, ran diagnostics found f7e6(motor fault) error code, found evidence of flood damage(water level mark on cabinet and motor, and still wet on floor under unit(see pics), flood damage is not covered under warranty"

Arthur V.

RANGE FRIGIDAIRE FFEW3025PBC Replaced control. No good same issue. Found safety open and no 220 v to unit. Order safety tstat and customer is getting a electrician to correct power. Did not reschedule due to not knowing when customer could get the electrician Customer to call to reschedule ; ordrng 1 318003624 (thermostat)

Gabriel P.

DISHWASHER WHIRLPOOL WDF520PADM7 "Found no power going to unit,found neutral unplug customer correct issue turn power back on and dishwasher turn on ,opt test ok"

Dan H.

DRYER MAYTAG MDE2300AYW "Installed new blower wheel, op test good"

Gabriel P.

DISHWASHER MAYTAG MDB8969SDM1 "Ask customer to try running hot water to sink then start dishwasher also try switching to different detergent also gave her few samples of quantum finish,ran diagnostics no fault codes everything was working properly,call bj for other tips I could give customer,opt test ok"

Arthur V.

WASHER KENMORE 41741102000 Talked to customer and reschedule for tuesday last call if possible ; schdld next appmnt for 5/21 TUE 12-5

Jason N.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Cc unit freezing food on top shelfCustomer said things are freezing on top shelf and little shelf next to ice maker. Checked temps and thermistor operation, all checked good. Advised customer to avoid putting product prone to freezing on shelf next to ice box damper outlet. Explained how this unit operates."

Jeff M.

DRYER MAYTAG LSE7806ACE Dryer is producing heat runs find i gave her Gerry’s #

Jason N.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed listed control board. Op test no good. LEDs in ff still dim. Checked freezer light module. No light, checked connection, light came on, but light is flickering. Unit need freezer light module. Customer to call and schedule return date when part arrives.; ordrng 1 W11126053 (module)"

Joe O.

REFRIGERATOR MAYTAG MRT519SZDM00 Cc: frost in freezer not cooling in fridgeFound frost build up in ff vents and all through the freezerFound small gap in freezer gasketShowed customer issueCustomer is going to repairLeaving unit unplugged to defrost

Joe O.

REFRIGERATOR WHIRLPOOL KRSC503ESS01 Installed control and thermistorOp test ok

Jason N.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed listed door. Transferred handle and ice bin. Op test good,"

Corina B.

WINE COOLER KITCHENAID KUWL204ESB00 CC that the unit is not cooling. Checked the evap no frost pattern. The evap fan is running. Checked the compressor 5.2 amps locked rotor. 3.8 amps. Do not order parts. ; ordrng 1 8201787 (compressor) and 1 W10163273 (drier-tube)

Corina B.

REFRIGERATOR MAYTAG MRT311FFFH00 CC that the support broke for the drawer. Found the track to the drawer are broken will need tracks. The bin is worn down from the tracks being broken. This will happen again if the bin is not replaced. Office to order parts; ordrng 1 W11025586 (track) and 1 W11051442 (track) and 1 WPW10308849 (pan-meat) and 2 WPW10468555 (track)s

Corey L.

RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint oven is not working, confirmed bake not igniting, ignitor ohms good, power is not getting to ignitor, unit needs new control; ordrng 1 W11126814 (CNTRL)"

Jeff M.

DRYER AMANA NGD4655EW2 recommended to replace the harness and door switch there Hass to be a bad wire connection somewhere. Also needs a panel start switch brackets are broken and damaged the panel; ordrng 1 W10865760 (HARNESS ) and 1 WPW10097039 (PANEL ) and 1 WPW10237959 (DOOR SWITCH) and 1 WPW10420741 (START SWITCH )

Corina B.

RANGE FRIGIDAIRE PLCS389ECE Replaced the oven sensor. Broiled to 550* optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock

Corina B.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced the control and pump and motor. Ran a calibration. Optest ok.

Dan H.

RANGE KITCHENAID KERS303BWH1 "Customer complaint that broil comes on during bake and unit flashed error code, ran diagnostics found f6e1(runaway temperature) error code, unit needs new control and oven temperature sensor ; ordrng 1 WPW10181986 (sensor) and 1 WPW10340695 (cntrl-elec)"

Dan H.

WASHER WHIRLPOOL WTW5560SQ0 "Customer complaint that unit is leaking, confirmed, found a rack in the tub, unit needs new tub, customer does not want repair ; ordrng 1 63849 (tub-outer 156.21), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Corina B.

DRYER WHIRLPOOL WED7500GC0 Replaced the fuse and clip. Optest ok.

Dan H.

REFRIGERATOR AMANA TAI18TW "Customer complaint that unit was not cooling, freezer section temperature at 5 degrees , fresh food section temperature at 40 degrees , evaporator fan is running, compressor and condenser fan are running, good frost pattern on evaporator , unable to duplicate the problem , unit is operating as designed"

Dan H.

DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint that no water is spraying, started normal wash cycle, unit filled, wash motor never started, wash motor is recieving 120vac , unit needs new sump assembly ; ordrng 1 W11085683 (pump&motor)"

Corey L.

WASHER WHIRLPOOL WTW5000DW2 "Customer complaint water leaks even while plugged in, confirmed customer opened water valve in the home and water poured into tub, water pressure is normal, screens in valve, replaced valve with pre id part sent, calibrated, op test good"

Dan H.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint of weird smell, freezer section temperature at 20 degrees, fresh food section temperature at 50 degrees , evaporator fan is running, compressor and condenser fan are running, partial frost pattern on evaporator, tapped system, found in a 10” vacuum, added r134a, frost pattern improved, unit needs new compressor and evaporator, customer does not want repair ; ordrng 1 W10836706 (evaporator 233.19) and 1 WPW10507886 (compressor 456.28), used 1 SHIPPING (SHIPPING AND HANDLING), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

Corey L.

KITCHEN WHIRLPOOL WFG320M0BS3 "Replaced door glass with first door sent, op test good, unable to get glass door into van leaving unused door with customer"

Arthur V.

REFRIGERATOR KENMORE 106.567266 "Found leak at 5/16 water line. Need fitting to repair. Also found condenser fan motor stalling and needs replaced ; ordrng 1 W10124096 (fan,motor) and 1 WR02X11330 (union connector), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Jeff M.

REFRIGERATOR WHIRLPOOL WRF954CIHM00 Installed new part unit op tested good

Joe O.

DRYER WHIRLPOOL GEW9250PW1 "Cc: no heatFound element and thermal cut off openAdvised customer could be caused by ventingCustomers vents have to be ran through the roofNeeds thermal cut off and elementCustomer will call to reschedule she wants to have her venting checked prior to repair; ordrng 1 279973 (cutoff-tml4712) and 1 WP3387747 (element8667), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"