Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 8216 customer reviews

Map of Avon Lake, OH

Great service and the repairman was very, very good. I would highly recommend him to anyone.




Review of Fred's Appliance Service


Map of Cleveland, OH

great service




Review of Fred's Appliance Service


Map of Westlake, OH

knowledgeable and efficient




Review of Fred's Appliance Service


Map of Eastlake, OH

Absolutely AWFUL




Review of Fred's Appliance Service

You canceled my original appointment because you didn’t think the parts would arrive in time. Once you did come out and service my fridge, you ordered what appeared to be the correct parts. 3 days later, the refrigerator is broken again... I WILL NEVER USE YOU AGAIN, and I will make sure EVERYONE I encounter doesn’t use you as well.... I’ve already reached out to the BBB...


Response from Fred's Appliance Service:

Hi Chad, Thank you for sharing your experience with us. We are so sorry to hear that you are very dissatisfied. After reviewing your job history, your appointment was canceled because your parts were being provided by Whirlpool and we had no tracking information. I just tried to give you a call to discuss this in more detail and left a message with my contact information. We would appreciate the opportunity to work with you to get your refrigerator back up and running again. Thank you and we hope to connect with you soon! The Fred's Team


Map of Lorain, OH

good service but having to wait for parts not good.




Review of Fred's Appliance Service

having the parts delivered to my house is good idea but having to wait for the repair (appointment) is disappointing.


Response from Fred's Appliance Service:

Hi Bob, We appreciate you taking the time to share your review with us. We do our best to streamline our processes to make appliance repairs as smooth as possible. We're glad that you appreciate our ship direct policy! Unfortunately, we are in the midst of our busy summer season but doing our best to get technicians back out as soon as possible. Thanks! The Fred's Team


Map of Perry, OH

Good service. Pricey




Review of Fred's Appliance Service


Map of Brecksville, OH

Great Service




Review of Fred's Appliance Service


Map of Avon Lake,

Service recommendation




Review of Fred's Appliance Service

Corina is excellent! Very knowledgeable mechanically and informative about appliances. She is professional and pleasant.


Map of Westlake, OH

Silke




Review of Fred's Appliance Service

Excellent service. Clean knowledgable


Map of Broadview Heights, OH

Great service, knowledgeable technician!




Review of Fred's Appliance Service

Corina is a great asset to your company, she is knowledgeable and friendly. She really listens to the customer to get an understanding of the problem, addresses all concerns and fixes it promptly and accurately.


Ripoff and price gouging




Review of Fred's Appliance Service

This service is a total ripoff and is price gouging the people! I do not recommend Fred"'s appliance. If you hire them, be prepared to be price gouged and your appliances will still be out of service! Order the parts you need and go to YouTube for video on how to install your part instead! You have been warned! Save your money, this company should be not allowed to rip off and gouge the people! They won't be in business long with these practices!


Response from Fred's Appliance Service:

Hi There Kathy! Thanks so much for sharing your experience with us. After careful review of your job record, I'm not finding anything awry with the prices quoted to you for the needed repair. We understand services aren't cheap nor is it fun to have unexpected repair bills. But, we do source quality OEM parts rather than generic that's often found on the web to purchase.. We also stand behind our work. We're very sorry you felt you were ripped off. We do appreciate you sharing your experience. Thank you. -The Fred's Team


Good service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Very impressed with Joe and Freds Appliance. Communicated when he would arrive, very professional and thorough in his examination and opinion on our built in double oven. What a pleasant young man!


I




Review of Fred's Appliance Service


Excellent Service




Review of Fred's Appliance Service

Gabriel is personable and hard working.


Great service and friendly!




Review of Fred's Appliance Service


excellant service




Review of Fred's Appliance Service


Excellent work very polite very professional




Review of Fred's Appliance Service


Good Service




Review of Fred's Appliance Service

Brian-was efficient and knowledgable about his job He fixed my problem and lest me a satisfied customer


Disaster




Review of Fred's Appliance Service

Worse ever wouldn’t recommend


Response from Fred's Appliance Service:

Hi There Yahara! Thanks for dropping us a line. I've carefully reviewed your job record. It appears that you are not happy with the performance of your washer. We're very sorry. :(( Our best advice would be to contact the mfg directly at 800-253-1301 to discuss your concerns. If there are any functional failures of your machine, we will certainly send another technician out. Please feel free to further reach out if you'd like to schedule. Thank you again. -The Fred's Team


Corina is The Best!




Review of Fred's Appliance Service

Ecstatic


Brian




Review of Fred's Appliance Service

Wonderful job done by tech


Very Good Service




Review of Fred's Appliance Service

The repair man was courteous and friendly, went straight to his work and diagnose the problem in just a short while. If we have further need o service we would like to receive the same repair man, He was quite good.


Service was great!




Review of Fred's Appliance Service

The service tech was wonderful and did not make fun of me for some silly mistakes I made. I love the "Track your tech" option so I could see right where he was and when he would arrive. Very good experience!


Karl




Review of Fred's Appliance Service

The service man did a great job he was neat he was timely explained everything he was doing along the way, the best appliance service man I’ve seen .


Excellent service call




Review of Fred's Appliance Service

Difficult installation of heating coil to our dishwasher was handled very well.


....




Review of Fred's Appliance Service

Fred’s has been good to work with. However the tech has been out two times and my washer is still not working. Because it’s under warranty still I have to go through whirlpool and each time I have to wait a week for the next appointment. I am now just over a month without a washer now. So I am frustrated


Response from Fred's Appliance Service:

Hi There, Jeff! Thanks for dropping us a line. We're very sorry for the continued troubles. We never like being conquered by difficult appliances! We will be sure to pay some special attention on this job to get you all squared away. Thanks again! -The Fred's Team


Ed




Review of Fred's Appliance Service

Great service!!


replaced a part




Review of Fred's Appliance Service

great service, a very knowledgable technician


Great Experience




Review of Fred's Appliance Service

Technician was on time, explained what he was doing, completed repair quickly and competently.


Would recommend




Review of Fred's Appliance Service


Service tech did a great job and was very informative.




Review of Fred's Appliance Service


Best Service Ever!




Review of Fred's Appliance Service

David: Professional Competent Prompt Knowledgeable


Great job !




Review of Fred's Appliance Service

Jason was prompt, polite, and efficient !


Ernie (Husband)




Review of Fred's Appliance Service

Good system for confirmation of appointments. Appointment was for 8:00am, technician arrived about 8:15am. He quickly diagnosed and fixed the problem with my 10+ year old whirl pool dryer. When he offered possible causes being lint being trapped in the exhaust going back into the dryer. He suggested to clean it out every six months. When I asked was that something that your company did he quickly said no. I sense there was a lost opportunity for more business and a happier customer. Perhaps he is trained to not do any more than what’s on the ticket versus being aware of additional opportunities. Overall your company was better than the one to come out multiple times before they replaced my washer.


Response from Fred's Appliance Service:

Hi Jonita & Ernie! Thanks so much for sharing your kind comments. We do not provide dryer vent cleaning service. A good percentage of dryer vent cleaning becomes a very big task depending on material, how long the vent is, and if it goes through the roof. We recommend Dryer Vent Wizard. Gary - 440-360-0631. He will get all of your dryer vent needs handled! Thanks again for dropping us a line. Have a great weekend! -The Fred's Team


Excellent professional service




Review of Fred's Appliance Service


Refrigerator Repair




Review of Fred's Appliance Service

Very good service experience,


terrible




Review of Fred's Appliance Service

you should not have to pay if the appliance is totally finished. Was terrible service


Response from Fred's Appliance Service:

Hi Katie! Thanks for dropping us a line. We very much appreciate it. We've reviewed your records and found that your washer needed a control board. We're sorry you elected to not proceed with repair. We know it's never fun to have to pay for a service call on a broken appliance, but there are costs associated with dispatching a technician to your home which requires us to charge a service call. If you elect to proceed with repair, the service call is not charged again--simply reach back out, and we will procure your needed part. Thank you again for sharing your experience. -The Fred's Team


Great service




Review of Fred's Appliance Service

Arthur was very helpful with our washer , explaining the error codes and fixing them. He even told me how to make my washer clean more efficiently . Very nice.


Bad business policy




Review of Fred's Appliance Service

I paid to have my ice maker replaced in my fridge in Dec 2018 and paid almost $400. The ice maker stopped working 6 months later and you charged me over $200 to replace it with your labor and consult charge. That is ridiculous.


Response from Fred's Appliance Service:

Hi Sarah! Thanks for dropping us a line. It was great to speak with you this morning regarding your service vent. We're glad we were able to come up with an amicable resolution for both of us! Thanks again. -The Fred's Team


Great service




Review of Fred's Appliance Service

Service man was great


As good as expected




Review of Fred's Appliance Service

Could not believe the promptness.. Time given was time when they arrived.


Warranty Service




Review of Fred's Appliance Service

He was very pleasant, but did not talk much. I understand it was warranty, he was there to determine if there was a problem. He did say it would be good to get the dryer cleaned out once a year. But did not suggest your company and how much it would cost. It sounds like you may not perform that type of service.


Response from Fred's Appliance Service:

Hi Mary! Thanks for dropping us a line. We appreciate it. We do not perform dryer venting services. We advise contacting Dryer Vent Wizard at 440-360-0631. Gary will get all your dryer venting issues squared away! Thank you again. -The Fred's Team


service man {Art} great.




Review of Fred's Appliance Service

Problem still not solved.


Response from Fred's Appliance Service:

Hello Nancy! Thanks for sharing that you love Art. We love him too! Sorry we didn't get it quite right on the first trip. We will certainly come back out to get your problem resolved. We will be contacting you shortly to reschedule. Thanks again! -The Fred's Team


Very happy with service person and performance




Review of Fred's Appliance Service


Okay service, outrageous price.




Review of Fred's Appliance Service

The repair was fine, but the price was outrageous.


Response from Fred's Appliance Service:

Hi Allen! Thanks for dropping us a line. We appreciate it. We know paying for an unexpected service on and appliance is never fun. There's lots of expenses that line up to get a technician to your door and to provide excellent service. Most importantly, we pride ourselves in paying all of our employees a livable wage. Providing good salaries and benefits come at a cost. But, we can assure you that we stand behind our work. If there are any further issues, we're here to help. Thanks again for sharing your experience, and have a wonderful 4th! -The Fred's Team


good employee




Review of Fred's Appliance Service


Aaron




Review of Fred's Appliance Service

All parts were replaced as planned, dryer now runs but theres no heat. I tried to call your company to finish job but wont help unless I go through warranty company again. Ashame should be no doubter you would fix so it works.


Response from Fred's Appliance Service:

Hi Aaron! Thanks for dropping us a line. We're very sorry things still aren't quite working right with your dryer. We'd love to just set you right back up. With regret, it's policy of your extended warranty that they must hear directly from the customer to setup a new claim. We know this can be troublesome. We're unable to change their policies. :(( Very sorry. As soon as we get another dispatch, we will certainly give you a call to get you setup right away. Thank you, and have a wonderful 4th. -The Fred's Team


Excellent Service




Review of Fred's Appliance Service

Gabriel is an outstanding service technician. He arrived on-time, he is very professional, he explained what was going to happen and how long it would take to complete, and cleaned up after himself. He is a great ambassador for Fred's.


Great service




Review of Fred's Appliance Service

Great service great insights well done job


Awesome service jo did for us




Review of Fred's Appliance Service


Problem Not Fixed and Wasn't Given Receipt and Warranty Information




Review of Fred's Appliance Service

Jeff came out promptly and quickly diagnosed the problem. The refrigerator needed a new fan, which he had in his truck. He replaced it and said it would take 24 hours to get cold. It's been 36 hours, and the refrigerator is still not getting cold. I paid almost $300.00 and expect the problem to be fixed. Jeff also did not give me a receipt or a copy of their warranty.


Response from Fred's Appliance Service:

Hi Salih! Thanks for dropping us a line. We're very sorry your unit is still not cooling. I have reviewed your records, and I'm finding we spoke to you this morning to get you right back on the schedule today. Regarding the receipts, our technician will certainly provide one today--we're sorry somehow we missed giving you one the other day. Our records are detailed, so don't worry, we have you covered! We will be sure to get this resolved for you today. Have a great day! -The Fred's Team


Great service. Price was not a factor since the mahine is under warranty.




Review of Fred's Appliance Service

Jeff was polite and on time


Cynthia




Review of Fred's Appliance Service

The gentleman was lovely and professional. I don t think my ref fixes please call


Response from Fred's Appliance Service:

Hi Cynthia! Thanks so much for the kind words. Our office will be in touch shortly to further address any concerns you may have. Speak soon. -The Fred's Team


Daniel




Review of Fred's Appliance Service

Good job


Great, considerate service




Review of Fred's Appliance Service


Knowledgeable-Pleasant-Clean-thorough, and efficient.




Review of Fred's Appliance Service

Gabriel was very pleasant, thorough. Explained what had to be done. Excellent technician!


Great Service




Review of Fred's Appliance Service

Dan did a great job explaining everything and did a excellent job overall!


Great Service




Review of Fred's Appliance Service


Gabriel review




Review of Fred's Appliance Service

Gaberial was so pleasant. He was very professional yet pleasant to talk to. I felt he was very well informed and figured out what the problem was in no time.


Unsatisfied washer still doesn't work




Review of Fred's Appliance Service

Lady came pushed the on and said everything is fine it works.. it's still not agitating or spining.. I called back to see if lady can come back office said u it would take another week


Response from Fred's Appliance Service:

Hi Amanda, Thank you for sharing your review with us! I am showing that your technician ran all of the diagnostics but, unfortunately, wasn't able to duplicate the issue that you are having. Intermittent issues can certainly be tricky! Since your unit is covered under a warranty, you will need to reach out to them to connect on scheduling. If assigned to us, we will certainly add you to our cancellation list! We are in the midst of our busiest season but we will get you taken care of as soon as possible! Thanks! The Fred's Team


Great service! Right on time.




Review of Fred's Appliance Service

The technician,Gabriel was timely, polite and explained exactly what he was doing. Superior customer service!


Incomplete service. Whirlpool will decide next what will be done 🤔🤔




Review of Fred's Appliance Service

The service was the same as before. No change.


Response from Fred's Appliance Service:

Hi Jeri, Thank you for sharing your experience with us! I do see that after reaching out to Whirlpool's techline, our technician was advised to discontinue service. They will be reaching out to you regarding the next steps since your unit is still under warranty. If you do not hear from them within a few days, feel free to call them at 1-800-253-1301 or, reach out to us with any questions 888-45-FREDS! Thanks! The Fred's Team


Wonderful service




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service

David was a friendly serviceman. It took several return trips but the problem with my refrigerator was finally resolved.


Response from Fred's Appliance Service:

Hi James, We appreciate you sharing your feedback with us! Unfortunately, sometimes it takes a bit longer to repair than we hope. We are so happy to hear that your unit is up and running again and that David was a friendly technician! If you need anything additional, please do not hesitate to reach out to us at service@fredsappliance.com or 888-45-FREDS. Have a great week! The Fred's Team


Patto




Review of Fred's Appliance Service

Your technician was such a pleasant gentleman . The only negative thing I experienced was your appointment windows . With no late evenings or weekends it was hard to complete my repair


Easy to schedule and service performed on time as promised




Review of Fred's Appliance Service

Prompt arrival. Service call took 15 minutes. Efficient.


Excellent customer service




Review of Fred's Appliance Service

Corina solved the problem that 5 previous technicians could not solved. We appreciate her help and excellent service.


Linda




Review of Fred's Appliance Service


rose mary




Review of Fred's Appliance Service


Great job!




Review of Fred's Appliance Service

The tech did a great job and was friendly and efficient. Well done!


great service




Review of Fred's Appliance Service


Professional service




Review of Fred's Appliance Service


Friendly Technician




Review of Fred's Appliance Service

Evaluated the problem and caulked around freezer door to try to stop frost build up. Explained what he was doing and why and said to call if any additional problems.


BRIAN WAS GREAT THE REST OF THE SERVICE WAS AWFUL




Review of Fred's Appliance Service

brian was great . The changing of appt was terrible . I cant stay home all day waiting for the service man to show up , A window of 3 hours would work. Changing of the APPT 3 TIME S ALSO THEY DID NOT PUT THE BOTTOM OF FRIG BACK ON


Response from Fred's Appliance Service:

Hi Mark, We appreciate you taking the time to submit your review. We are so happy to hear that Brian was great! I wasn't able to see that your appointments were altered and we do provide three hours time frames. I apologize for any confusion! Additionally, if you still need the bottom piece put back on we will be happy to send a technician back out to do so. Just give us a call at 1-888-45-FREDS! Thanks! The Fred's Team


Great svc




Review of Fred's Appliance Service

Service was good, David is great! Very professional!!


Steve




Review of Fred's Appliance Service

Great service!


Stuck ice cubemakes technicians job a breeze




Review of Fred's Appliance Service

Excellent technician solves problem with no ice cubes by finding one stuck in the tubing!!


Carm




Review of Fred's Appliance Service


Wonderful warranty response.




Review of Fred's Appliance Service

David’s diagnosis and resolution of our new washers problem was great.


Nice Day




Review of Fred's Appliance Service

dumb question. opinions are like butts.


Very good service and I would use Gabe again




Review of Fred's Appliance Service


Prompt service




Review of Fred's Appliance Service

Problem was not resolved, not practical to invest more repair cost To this unit. We will purchase a new one.


Response from Fred's Appliance Service:

Hello Don, Thank you for sharing your feedback with us! Unfortunately, sometimes it is just not economical or simply just not cost effective to repair some appliances. We are always up front and honest about this when we diagnose. We are sorry to hear that your refrigerator fell in this category! Have a great weekend! The Fred's Team


Excellent Service




Review of Fred's Appliance Service

A repair professional who arrives on time? Yes. Really!!!! Technician Corey arrived promptly as scheduled for both appointments. Part was ordered and replaced. Washer runs like new! I highly recommend Fred’s!


Great service




Review of Fred's Appliance Service

It went smoothly


Awesome service very informative




Review of Fred's Appliance Service

A1


Very knowledgeable




Review of Fred's Appliance Service


Corey L was wonderful




Review of Fred's Appliance Service

The entire experience of schedule the repair was easy and great. Corey L was the best part because of his professional manner, patience with my questions and just a very nice person. The tracking link was great in order to narrow down the time he would arrive and then to get the 20 minute call was great. Thank you so much for providing such great customer service.


Great service




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service


Service - awesome




Review of Fred's Appliance Service

Very reliable, liked link that I could see where he was at and when he’d be arriving.


Exacellent service. Very knowledgeable technician.




Review of Fred's Appliance Service

Would recommend Fred's Appliance for any appliance repairs. Arrived on time. Promptly repaired our dishwasher.


Great company




Review of Fred's Appliance Service


Dianne




Review of Fred's Appliance Service

Very good service, thank you


Review




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service


Very professional service!




Review of Fred's Appliance Service

Dave was very cordial, knowledgeable and efficient.


Fridge




Review of Fred's Appliance Service


Prompt service




Review of Fred's Appliance Service


Service on washer and dyer




Review of Fred's Appliance Service

Very nice and courteous


Awesome




Review of Fred's Appliance Service

Joe is the man


Great Service




Review of Fred's Appliance Service


Great person




Review of Fred's Appliance Service

Jeff and I had a nice conversation during his time in my home.


Review




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Timely service




Review of Fred's Appliance Service


Great service from Corina




Review of Fred's Appliance Service


Have never been disappointed in Fred’s




Review of Fred's Appliance Service

My service tech, Arthur, was very courteous and on time. The entire staff from scheduling, ordering the needed part and the service tech provided outstanding customer service. Our repair was under an extended service contract. Thanks for a job well done!


Vicki




Review of Fred's Appliance Service

Very professional great service


Great Service




Review of Fred's Appliance Service


corey did great




Review of Fred's Appliance Service


Charlene




Review of Fred's Appliance Service

Quick response to request, status updates, on time, fixed issues. Couldn’t ask for more. Covered by warranty extension.


Prompt and good service.




Review of Fred's Appliance Service

Technician was prompt, knowledgeable and pleasant.


Ice maker repair




Review of Fred's Appliance Service

Wonderful


Brian did a great job!




Review of Fred's Appliance Service

Brian was professional, pleasant and helpful, sharing many productive suggestions while resolving our issue.


Eugene




Review of Fred's Appliance Service

Great customer service. The Tech Jason was very professional and honest.


Very Helpful




Review of Fred's Appliance Service

Gabriel arrived exactly on time. He performed the repair and offered some helpful advice.


good




Review of Fred's Appliance Service

Being a senior with a fixed income I feel that there should be some kind discount to help for the service. I also felt that the service fee should of been inclusive with the labor once the decision was made to proceed with the repair, and I notice that since the customer is paying full price for the repair part, why shouldn't they at least receive the core refund which was $60.00 on my repair parts. So far my refrigerator is working again which is the most important factor. One last factor is that the repair rep. should show more interest and be more congenial to the customer satisfaction and needs.


Response from Fred's Appliance Service:

Hello Andre, We appreciate you sharing your experience with us! We choose to keep all of our charges separate so that our customer's know exactly what they are paying for. A lot of companies simply inflate their labor rates to cover the service when they claim to waive it. We feel that this model is the most honest. When we purchase certain parts, we are charged an additional $60 core fee. We do not get this refunded to us unless we return the old part. We never pass these charges off to our customers (unless they choose to keep the old part) since we receive the refund when we return it - it simply becomes a net zero transaction for us. I hope this helps explain our charges a bit more. Of course, if you have any questions feel free to reach out to us at 1-888-45-FREDS or service@fredsappliance.com and one of our team members will be happy to assist you. It's great to hear that your refrigerator is working well! Have a great weekend, The Fred's Team


Darleen




Review of Fred's Appliance Service

Great technician! I felt very confident with her evaluation of the problem.


Great service




Review of Fred's Appliance Service


Great information




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service


Owner




Review of Fred's Appliance Service


Great, friendly service




Review of Fred's Appliance Service

Gabriel was very knowledgeable and extremely polite. He was thorough and quick to diagnose and fix our refrigerator.


Awesome!




Review of Fred's Appliance Service

Great service!


Great service




Review of Fred's Appliance Service

Very happy with the service and the technician.


Great Service




Review of Fred's Appliance Service

Arthur was very pleasant to deal with and knowledgeable of the repairs which were needed.


Sam




Review of Fred's Appliance Service

Good experience


Good service in a timely manner




Review of Fred's Appliance Service

Quick response for a reply from your email, able to schedule service quickly


The technician was great!




Review of Fred's Appliance Service

My dishwasher's pump broke while it was under warranty. The technician from Fred's Appliances quickly identified the problem and installed a new pump. Everything is fine now. Service was prompt and efficient.


Extra Mile




Review of Fred's Appliance Service

Jason from Fred's came out to fix a leak I had with my dishwasher. It turned out to be a failed washer in the connecting hose. Although Jason didn't have the part on him (so he thought) he called Parts back at the office. They mentioned that the same washer was in a different product he carried on his truck. As such he was able to fix my problem right then and there. I really appreciated him going the extra mile to make sure I wasn't left hanging.


Great company and service




Review of Fred's Appliance Service

Was notified by phone tech was on his way. Showed up promptly and was very knowledgeable and professional.


warranty service from Maytag




Review of Fred's Appliance Service

We could not duplicate the problem which was disappointing but you can't fix it if it ain't broke. I would have to say he tried to get it to act up and it just didn't cooperate.


Response from Fred's Appliance Service:

Hi There Tim! Thanks for dropping us a line. If it acts up again, we're here to the rescue! Don't hesitate! Thank you and have an awesome week. -The Fred's Team


Great service, Corey very pleasant and knowledgeable, very please with service




Review of Fred's Appliance Service


very friendly




Review of Fred's Appliance Service


Gayle




Review of Fred's Appliance Service

Superior service!


Very helpful and knowledgeable




Review of Fred's Appliance Service

We both looked over the dishwasher. We found the problem was not the computer panel, as is typical, but the heating coil. Taking the time to look beyond the standard problem save a third trip and a couple hundred dollars.


Average




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

As usual, we were provided excellent service by your serviceman Arthur. He is professional, timely and considerate.


Beach cliff




Review of Fred's Appliance Service

The service tech was great but the ice maker is still not working after 3 hours and numerous calls to supervisors now we are waiting for a schedule for a “senior “ tech


Response from Fred's Appliance Service:

Hello Donald, Thank you for sharing your review with us! We are sorry to hear that your ice maker isn't making ice after our visit. I am showing we have you scheduled for tomorrow with a senior technician. Their expertise will be sure to get this issue resolved as quickly as possible! We appreciate your patience! Thank you! The Fred's Team


Great service. Friendly. Love the fact that you can track your service guy.




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service

Man was very knowledable and wasted no time


Kathryn




Review of Fred's Appliance Service

Great service.


none




Review of Fred's Appliance Service


Extended Warranty worked well




Review of Fred's Appliance Service

Brian was prompt and knowledgeable. Made the right diagnosis and fixed the problem.


Great service best work




Review of Fred's Appliance Service

very Happy


Great Service!




Review of Fred's Appliance Service

Service tech was knowledgeable, courteous, and professional. Displayed great level of competence in his knowledge and abilities and was willing and eager to answer any questions. All repairs were made quickly and effectively. I would recommend their service to my friends.


great service




Review of Fred's Appliance Service


William Rohm




Review of Fred's Appliance Service


Quality,Painless service!




Review of Fred's Appliance Service

They did a great job working with Whirlpool to get my service covered. Quality companies.


Great Service




Review of Fred's Appliance Service


I should not have had to finish putting the fridge together after the repair.




Review of Fred's Appliance Service

Serviceman was very polite. I think your rates are very high. Was unhappy that at the price charged I had to re-pull the fridge out to put the cover back on the back of the fridge and I had to put the front grating back on. Not professional service that I had to put the fridge back together, what was I paying for?


Response from Fred's Appliance Service:

Hi Travis, Thank you for sharing your experience with us! We keep all of our charges separate so you know exactly what you are paying for. I am showing you paid for the service charge (for diagnosing the unit and creating an estimate for repair), parts, and labor (a flat rate based on the parts that were needed). We apologize that the technician missed replacing the two panels! That was certainly an oversight on our side. We are so happy your unit it up and running again! Also, if you need any assistance with the panels, we will certainly come back out to help! Thank you, The Fred's Team


Service Call fee is unacceptable




Review of Fred's Appliance Service

The service call fee is charged even if we agree to have the work done is unacceptable. Should be parts and labor not parts, labor and service call.


Response from Fred's Appliance Service:

Hi There Scott! Thanks so much for dropping us a line. We appreciate you sharing feedback on our pricing. Our company does keep the charges completely separate and itemized. This allows our customers to know exactly what they're paying for. Generally, any company that applies the service call charge (or doesn't otherwise itemize the service call if repair is made) inflates their labor costs to cover the service call. We prefer to be completely transparent in exactly what you're paying for when we perform services for our customers. We do very much appreciate your feedback! -The Fred's Team


Excellent!




Review of Fred's Appliance Service

She was professional and quick


Great job




Review of Fred's Appliance Service

David was very professional and did a great job.


Brian was very courteous and helpful.




Review of Fred's Appliance Service

He troubleshooted with the broiler and tried different options to fix the problem.


Louann




Review of Fred's Appliance Service

Good service. Very happy


does his job well !! very kind, considerate, prompt.




Review of Fred's Appliance Service

Gives you a heads up in time for you leave work and make it home in time for his visit. Always cleans up at the end of the job. Very friendly and explains what he is about to do . Does a great job !


Oven Service




Review of Fred's Appliance Service


Excellent Service




Review of Fred's Appliance Service

Everything was handled professionally and in a timely matter. Staff was courteous and helpful. High recommend!


Anthony




Review of Fred's Appliance Service

Guys were very Professional


Great service




Review of Fred's Appliance Service


Great service.




Review of Fred's Appliance Service


Happy customer... thank you!




Review of Fred's Appliance Service

Jo was professional and had a polite, respectful manner. He diagnosed the problem and clearly explained all my options. He was excellent. We were happy to see him again to install the faulty part. Thanks Fred’s and thanks Jo.


Judy




Review of Fred's Appliance Service

Very knowledgeable tech. Went to the problem and fixed the problem Thanks.


Washer repair




Review of Fred's Appliance Service

Not great experience. 1st appointment was rescheduled after waiting 2.5 hrs to be told he still had 2 customers ahead of me. (I couldn’t wait that long) 2nd appt technician arrived 30 min. after 3 hour 10am - 1pm window. Couldn’t remove agitator, so had to drive to get necessary tool specific to deal with my machine. (Tool should have been on his truck so he could do his job). I spent 5.5 hours until job was completed. Disappointed with level of service provided - had much higher expectations from Maytag!


Response from Fred's Appliance Service:

Hello Marilyn, Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with the service you received. I did review your job and I do see that your technician was running behind and for that we apologize! Scheduling is certainly one of the most difficult parts of our job and we do our best to keep our customers informed throughout the day. We also apologize that your technician did not have the proper tool on hand but we're happy to hear he was able to obtain it and get your unit repaired that day! Have a great rest of the week! The Fred's Team


Useless




Review of Fred's Appliance Service

Food in fridge freezes and was told that is normal. Unreal. I could use an iPad and do what the technician accomplished. Nothing except lowering freezer temp by 1.


Response from Fred's Appliance Service:

Hi Jill! Thanks for dropping us a line. We appreciate it. I've reviewed your record. Our technician found food items directly in front of the vent. Unfortunately, any food items put directly in front of the vent may freeze. 🙁 If you aren't confident in this diagnosis, we can certainly send another technician for a second opinion. Feel free to reach out to us service@fredsappliance.com or call 888-453-7337. Thank you! -The Fred's Team


Judith




Review of Fred's Appliance Service

Prompt, courteous, unfortunately he could not fix problem with refrigerator. It is a problem with Maytag Refrigerator s.. items freeze in refrigerator section.


James




Review of Fred's Appliance Service

Great


Dave




Review of Fred's Appliance Service

Efficient, personable service


Brenda




Review of Fred's Appliance Service

Great service. On time, very pleasant.


Terrible




Review of Fred's Appliance Service

Was terrible... changed 100.00 and the washer is worst than before the cleaning was done


Response from Fred's Appliance Service:

Hi Brittany, Thank you for taking the time to submit your review. We are so sorry to hear that your machine is worse than it was before. We would appreciate the opportunity to make this right for you! Someone from our team will be calling you shortly to set up an appointment. Thanks! The Fred's Team


Great tech!




Review of Fred's Appliance Service


Excellent service once again!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Happy with the Service




Review of Fred's Appliance Service

I appreciated the communication as to when the repairman would be here. He was very nice and got the job done quickly.


Fridge




Review of Fred's Appliance Service

So far so good


great job




Review of Fred's Appliance Service

replaced my refreg door because of damage when original delivered.


Great service




Review of Fred's Appliance Service

David did a great job in fixing our icemaker. He was on time and had the parts installed quickly.


The Service Tech was so wonderful. He was so professional and pleasant. He was so positive about his job and loved working for Fred’s. That was so




Review of Fred's Appliance Service

It was a wonderful experience we had a very personable and knowledgable repair man who was able to repair our dryer without having to wait for parts to come in.


Edwin




Review of Fred's Appliance Service

Great service


Great Service




Review of Fred's Appliance Service

The service was excellent. David explained to us what he was doing to fix the refrigerator.


Constance




Review of Fred's Appliance Service

Your repairman was very knowledgeable, friendly, and did his best to resolve the problem


Roland




Review of Fred's Appliance Service

Great service and follow-up service


Mystery Leak




Review of Fred's Appliance Service

Customer service was fantastic. The dispatcher was exceptional and understood my frustration and did her best to make my appointment. The technicians did their best to find the leak in our Whirlpool appliance. They gave us ideas to try to diagnose the leak, since all of the possibilities have been checked.


very good experience




Review of Fred's Appliance Service

His service was very good in spite of the fact the machine decided to work. He gave me helpful tips for both washer and dryer. He was friendly as well as professional. It helped to get the call in the morning to narrow down the time and to let me know when he was on his way.


Wonderful service!




Review of Fred's Appliance Service

He was early, efficient, and knew what to do right away.


Excellent




Review of Fred's Appliance Service

Professional and prompt service


Good service




Review of Fred's Appliance Service

Fridge was not repairable.Waiting to hear from Whirlpool


Response from Fred's Appliance Service:

Hi There George! Thanks so much for dropping us a line. We're very sorry your unit was not repairable. If you don't hear from Whirlpool soon with a resolution, feel free to reach out to our team and we will be glad to further assist you!! Thanks again. -The Fred's Team


great customer service




Review of Fred's Appliance Service

prompt, friendly service. knowledgeable staff. keeps you up-to-date on arrival time.


John




Review of Fred's Appliance Service


Fast and friendly service




Review of Fred's Appliance Service


Quick and knowledgeable




Review of Fred's Appliance Service

A broken fridge is never fun, but the service was great and the technicians made sure I knew my options to fix the problem.


Awesome service




Review of Fred's Appliance Service

Jeff was very knowledgeable about The type of dryer I had and was helpful. He was also professional and friendly !


Thorough attention and care!




Review of Fred's Appliance Service


great service but expensive




Review of Fred's Appliance Service


Pleasant and courteous




Review of Fred's Appliance Service

I was disappointed but only because I had an electrical issue.


Response from Fred's Appliance Service:

Hi There Beverly! Thanks for dropping us a line! Very sorry it ended up not be a problem with your dishwasher. This is never fun for us either. 🙁 Thanks for sharing your experience with us. -The Fred's Team


Great service.




Review of Fred's Appliance Service

Tech was very courteous and professional. Price was a little high.


Response from Fred's Appliance Service:

Hi Edwin! Thanks for dropping our team a line. I've reviewed your work order. We'd have to agree with you, the cost was a bit high. The cost of parts really drove up the cost of this repair. We're very sorry that this repair needed some expensive parts. :(( We're glad you were happy with Gabriel! He's a great guy. Thanks again for sharing your experience. -The Fred's Team


dishwasher repair ?




Review of Fred's Appliance Service

wife was here and said gabriel nice and polite


Joe O.

Joe O.

REFRIGERATOR MAYTAG MRT118FFFZ05 Installed ice maker fill tube. Cycled ice maker. Op test ok

Near Warrensville Center Rd, Shaker Heights, OH 44122
Dan H.

Dan H.

WASHER WHIRLPOOL MVWB835DW1 "Installed new control, op test no good , unit also needs new user interface; ordrng 1 W10861510 (Ui), used 1 SHIPPING (shipping and handling) from stock"

Near Liberty Bell Dr, Brook Park, OH 44142
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL MVWB835DW4 Found error f6 e2 and f6e3 lost communication need both boards customer will not repair

Near Plymouth Dr, Lorain, OH 44053
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWB835DW0 "Replace console and ran calibration pass,opt test ok"

Near W 38th St, Lorain, OH 44053
Brian M.

Brian M.

DRYER WHIRLPOOL MEDX655DW0 Cc unit wont turn on Found thermal fuse open Replaced using truck stock OP Test Ok Advised on vent cleaning ; used 1 3392519 (

Near Rausch Ave, Ravenna, OH 44266
Gabriel P.

Gabriel P.

RANGE KITCHENAID KSGG700ESS0 "Replace blower,preheat to 350 opt test ok"

Near Avon Point Ave, Avon Lake, OH 44012
Corey L.

Corey L.

DISHWASHER MAYTAG MDB8989SHZ0 "Customer complaint of water on floor once and the delay button went on by itself also it did not drain all the water out on short dry cycle but did on long dry, ran diagnostics found f6e4 float switch open, ran svc test, completed no faults, there were a small amount of suds after a min of running into test, advised customer on float switch operation and how to prevent accidentally keeping float from floating, not seeing any leaking onto floor, advised on clearing soap from dishes before adding to dishwasher, customer using Costco brand detergent, also advised to watch hand placement on door as we may be holding delay button while opening/shutting door, unable to duplicate the problem and both console and main control have been replaced, unit is operating as designed"

Near Timber Trail, Brecksville, OH 44141
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL GX5FHDXVQ00 CC that the unit is not cooling. Fans are running. Checked the compressor 8.9 amps. Locked rotor. Will need a compressor ; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Drier)

Near Warren Rd, Lakewood, OH 44107
Jason N.

Jason N.

WASHER WHIRLPOOL WFW9470WW01 "Cc unit making funny noiseCustomer states she said it sounds like a metal ball or marble caught somewhere in unit when tub spins. Rotated drum manually, did not hear any noise at this time. Ran spin and drain, no abnormal sounds heard. Advised customer she was probably hearing the centrifugal balancing ball in the tub which is a normal sound. Op test good."

Near Shelburne Rd, Shaker Heights, OH 44118
David R.

David R.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Cc not cooling still. Temps read 15* in FZ and 39* in FF. Took readings. On low side reading 2PSI AND high side reading 105PSI. Took UV light and looked around all lines and joints on evap, comp, and drier. No external leaks. Took an amp draw while running of 1.04 amps. Called techline, Kathy, went over readings, felt condenser coils, good. Readings on point of where they should be at, let know did not see any external leaks from any of the lines.putting in to whirlpool for review. Will contact customer. ; O-emld tckt"

Near Case Rd, North Ridgeville, OH 44039
Corina B.

Corina B.

DISHWASHER MAYTAG MDB7749SBM1 "CC that there is soap left the spray arm for the top is broken. The ui is not selecting every cycle. Found the upper spray arm broken at the feed tube. The handle to the door is cracked. The lower spray arm is not moving. Will need a new feed tube, lower spray arm, pump and motor and a handle. Replaced the ui and control. ; ordrng 1 WP8579224 (Feed tube) and 1 WPW10780877 (Pump and motor) and 1 WPW10330588 (Spray arm) and 1 WPW10077898 (Support) and 1 WPW10401481 (Handle)"

Near Literary Rd, Cleveland, OH 44113
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Leveled unit OP Test Ok

Near Rock Creek Dr, Aurora, OH 44202
Corina B.

Corina B.

MICROWAVE MAYTAG MAT20PDAWW1 CC that the money is not at a dollar. Called t/l AL opened the lid box changed the price. Optest ok.

Near Chagrin Blvd, Shaker Heights, OH 44120
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc unit not cooling, customers sister here. Unit has been unplugged for about 2 days. Temps is 70* in both sections. Plugged unit in. Watched frost pattern, evap frosted all over. Temp is cooling down and dropping. All fans checking good. As of now unit test good. Put water bottle in freezer to have as a test. Have customer watch unit on cooling. If something occurs contact customer service. Leave unit plugged in to diagnose properly. As of now unit is good. Op test ok"

Near Hi View Dr, North Royalton, OH 44133
David R.

David R.

RANGE WHIRLPOOL WFG525S0JS "Corrected seal. Customer also had gas company out. Gas lines when installed where not tightened all the way, corrected. Tested, good. Op test ok"

Near Woodcroft Trace, North Royalton, OH 44133
David R.

David R.

DRYER AMANA NED4655EW1 "Replaced part. Found cutoff thermostat was open. Tested unit out, not heating. Checked power coming in, at terminal between L1 and L2 not getting 240vAC, only getting 120v. Wires are good. Let customer know unit is good. Not getting correct power. Recommend electrician to check outlet and breaker. Unit good."

Near Dogwood Ln, Parma, OH 44130
David R.

David R.

DISHWASHER WHIRLPOOL WDF520PADM3 "Cc unit not lighting up on some of the control displays. Verified. Buttons on UI come directly from control, relays not letting control light up. Will need main control. Customer paid SVC, doesn’t want part ordered at this time; ordrng 1 W10804115 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near Burlington Dr, North Ridgeville, OH 44039
Joe O.

Joe O.

WASHER MAYTAG MVWB835DW4 "Cc: unit would leave a 1 in display at end of cycle, ui would not allow selections, would not startCustomer stated the unit would power on and would not move to different cycles. Unit is receiving proper power. Found error codes f5e1(lid switch fault, lid is open). Advised customer to ensure lid is closed before holding start button. Ran auto test. Unit stopped allowing selections. Needs ui.Ui shows out of stock, office to reschedule; ordrng 1 W11112656 (console)"

Near Hudson Ave, Mentor, OH 44060
Gabriel P.

Gabriel P.

WASHER AMANA NTW4516FW3 "Found error code f8e1 no fill long fill found cold and hot water reverse correct issue also ran rinse and spin with some towels pass,opt test ok"

Near Allandale Dr, Amherst, OH 44001
David R.

David R.

WASHER WHIRLPOOL WFW5620HW0 "Cc unit leaking from front and lots of vibrationConfirmed water marks. Checked bellow and found a tear on the inside of bellow, leaking most likely from there. Found Service Pointer dealing with abrasion of bellow, also calls to replace control as well. Ordering bellow and control. ; ordrng 1 W11314648 (bellow) and 1 W11322903 (cntrl-elec)"

Near Gatestone Rd, North Ridgeville, OH 44039
Dan H.

Dan H.

WASHER WHIRLPOOL WTW6120HC0 "Installed new control, op test good"

Near W 70th St, Cleveland, OH 44102
Jeff M.

Jeff M.

RANGE WHIRLPOOL MGR6875ADS Upper oven was not igniting I installed a igniter unit tested good; used 1 12400035 (IGNITER) from stock

Near Oakwood Dr, Willoughby Hills, OH 44094
Corina B.

Corina B.

WASHER MAYTAG MVWB765FW3 "CC that there is no hot water going into the washer and does not fill all the way. Ran diag F3e2 Inlet Water Temperature Fault, f0e4 Spin Limited By Water Temperature. Replaced the valve. Advised cust this is a low water washer, does not put a lot of water in. To run deep fill and deep clean with the cycles. To get the most amount of water. Started a cycle. Optest ok."

Near S Woodland Rd, Shaker Heights, OH 44122
Jeff M.

Jeff M.

WASHER WHIRLPOOL WFW5620HW0 Installed new part unit tested good

Near Indianola Dr, Madison, OH 44057
Dan H.

Dan H.

RANGE WHIRLPOOL WEE730H0DS0 "Installed new keypad and control. Op test no good , found corrosion under contact on main control, unit needs new main control board, the office has already left and has not been quoted ; ordrng 1 W11050557 (CNTRL)"

Near Detroit Ave, Cleveland, OH 44113
Joe O.

Joe O.

DISHWASHER KITCHENAID KUDS30FXSS1 Cc: leaking intermittently from both sides of the dishwasher Ran test cycle. Found excessive suds in unit. Advised customer on soap usage. Advised customer to run a load with vinegar to help clean unit. Op test ok

Near Cottonwood Trail, Chagrin Falls, OH 44023
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Replaced mullion, op test good"

Near Van Epps Rd, Brooklyn Heights, OH 44131
Jeff M.

Jeff M.

DISHWASHER KITCHENAID KDPE234GPS0 There’s a lot of water damage. The drain hose that runs between the dishwasher cabinet in the sink cabinet is worn through so as it was draining it was leaking water needs a new drain hose extension. The installation appears to be correct I don’t see any issues with the installation; ordrng 1 8269144A (drain hose)

Near Marcy Rd, Pierpont, OH 44082
Corey L.

Corey L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed valve, unable to test, babysitter at home, breaker is off and water supply does not have the right size fitting, unable to attach water supply"

Near W 5th St, Brooklyn Heights, OH 44131
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 the unit still leaks. There is a old sp that has a part number for a one-way John guess fitting. I talked to tech line a few months ago and they sent me one of these fittings for the same issue on a different machine and it did resolve the issue it’s a one-way check valve. I installed the parts that were ordered did not fix the issue; ordrng 1 8201708 (hinge, sub 8201707) and 1 WP2314271 (connector)"

Near Plank Rd, Thompson, OH 44086
Joe O.

Joe O.

RANGE JENN-AIR JJW3830DS02 Installed ui. Ran test bake. Op test ok

Near Bellview St, Chagrin Falls, OH 44022
Joe O.

Joe O.

RANGE MAYTAG MER8700DE0 Cc: arkingFound element open. Needs bake elementElement shows under 10 year parts only warranty.; ordrng 1 W10779716 (elmnt-bake)

Near Clark Rd, Chardon, OH 44024
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Cc unit not making ice againCustomer stated it made a few cubes after last visit out, then nothing. Ran diagnostics, no ice maker faults, E0. Ran ice maker harvest test, completed 01. Ran fill test, water entering ice mold. Ice bin test showing bin not full, optics good. Called WP techline, Tj, sounds like could be fill tube heater issue, possible logic issue with main board. Recommend to replace both. Board showing b/o, office to contact customer about next service visit. ; ordrng 1 W11087201 (heater) and 1 W11224256 (cntrl-elec)"

Near Pomona Rd, Cleveland Heights, OH 44121
Corey L.

Corey L.

WASHER WHIRLPOOL WTW5000DW2 "Part ordered was incorrect, reordering correct part; ordrng 1 W11116590 (cntrl-elec)"

Near Muriel Ave, Cleveland, OH 44109
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Cc: water and ice build up under deli drawer, dispenser paddle sticking intermittently, running continuouslyCustomer states unit fluctuates in temps in ff section. States it may get as cold as 20 degrees. States occasionally when getting water the paddle will stick and water will continue to run for a few seconds. Found temps in ff section at 40 degrees. Advised customer product temps are what should be monitored because fluctuations in air temp are going to occur. Found drain tube plugged up. Found no stored error codes. Found water paddle sticking. Needs drain cleared, p trap, paddle switch, spring and paddle; ordrng 1 W11084807 (extension) and 1 W11087492 (switch) and 1 W11109505 (spring) and 1 W11109510 (pad)"

Near Bryce Ct, Chagrin Falls, OH 44023
Brian M.

Brian M.

DISHWASHER MAYTAG MDB8959SFZ4 Cc UI buttons broke Found UI damaged Needs UI part under 1 year warranty ; ordrng 1 W10910624 (panel-cntl)

Near Flanders Dr, Solon, OH 44139
Corina B.

Corina B.

WASHER MAYTAG MVWC565FW1 "CC that the curtain is stuck. Removed the curtain. Advised cust if it happens again will need an agitator. Ran a calibration optest ok.; ordrng 1 W11161960 (Agitator), used 1 Shipping from stock"

Near Invermere Ave, Cleveland, OH 44122
Brian M.

Brian M.

REFRIGERATOR JENN-AIR JFI2089AEP Cc of unit not cooling Reset power and unit started cooling Advised to watch

Near Meadowbrook Blvd, Cleveland Heights, OH 44118
Brian M.

Brian M.

DRYER WHIRLPOOL WED9600TW0 Installed control OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Near Hawksmoor Way, Chagrin Falls, OH 44023
David R.

David R.

WASHER MAYTAG MVWX655DW0 "Cc unit started making noise and then stopped running. Found error codes. F7E1, F7E7. Ran diagnostics, basket did not move in agitate. Looked underneath found motor pulley plastic broken and coming apart, also frayed belt as well. Motor is covered under 10 year warranty. Will need motor, belt and drive pulley. ***place on cancellation list ; ordrng 1 W10721967 (drive pulley) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt), used 1 SHIPPING (shipping and handling) from stock"

Near Aspen Cir, Strongsville, OH 44136
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Cc unit intermittent cooling in ff section.Customer stated they had to remove ice in rear of ff section recently, and now it’s back again, temps are semi warm in ff section. Confirmed ff evap cover and evap iced over. Ran thermistor tests, all passed, ff evap fan test is good. This model does not have a defrost timing menu to change to standard timing. Unit needs ff evap thermistor harness and evap cover. ; ordrng 1 W10738349 (cover-evap9171) and 1 W11087438 (motor-evap8742), used 1 SHIPPING (shipping and handling) from stock"

Near Orangewood Dr, Beachwood, OH 44122
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDT970SAHW0 Cc of dent Found dent In panel lower left corner Needs panel and name plate ; ordrng 1 W11087373 (panel) and 1 W11178521 (nameplate)

Near Pendley Rd, Willowick, OH 44095
Corina B.

Corina B.

WASHER MAYTAG MAV6000AWW CC that there is a burning smell. Started a heavy cycle. The motor started to smoke. Will need a new motor and transmission. Do not have the tools to replace the transmission ; ordrng 1 WP21001950 (Motor) and 1 35-6615 (Transmission)

Near Bridgeton Dr, Beachwood, OH 44122
Gabriel P.

Gabriel P.

OTR MICROWAVE WHIRLPOOL WMH53521HZ3 "Replace control,opt test ok"

Near Paine St, Lorain, OH 44052
Corey L.

Corey L.

DRYER AMANA NED4655EW1 "Replaced parts in repair kit, op test good"

Near Libby Rd, Maple Heights, OH 44137
Corey L.

Corey L.

WASHER MAYTAG MFW9700SB0 "Customer complaint washer has water in basket sometimes after a day of washing and empty, unit has error codes but no diagnostics to see saved faults, filled and drained twice, unable to duplicate the issue though customer is adamant it leaks sometimes, pressure is ok, solenoid could be failing once heated up after usage, let’s replace water valve as this would take care of that issue; ordrng 1 WP8182862 (valve)"

Near Wingate Rd, Maple Heights, OH 44137
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Customer showed pop, Customer complaint ice not dispensing, confirmed, found ice clumped at bottom, advised customer to empty once a week to help prevent clumping as usually unit will make ice faster than the bin will empty, cleared ice, op test good"

Near Grannis Rd, Garfield Heights, OH 44125
Corey L.

Corey L.

DISHWASHER KENMORE 665.12783K311 "Customer complaint dw not working, confirmed no selections operating, power to unit is correct, performed stuck key test, unit needs console WPW10481070, quoted, customer does not want repair at this time, left quote; used 1 SHIPPING (shipping and handling) from stock"

Near Park Point, Strongsville, OH 44136
Corey L.

Corey L.

WASHER MAYTAG MAH7500AWW "Installed switch customer provided, op test good"

Near Meadow Ln, Solon, OH 44139
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDT910SAYE0 Installed sump pump and drain pump Ran test cycle OP Test Ok

Near Woodsong Way, Chagrin Falls, OH 44023
Jason N.

Jason N.

DISHWASHER KITCHENAID KDTE334DSS0 "Cc unit making loud groaning noiseRan wash test, then cancel drain. Customer stated she heard the noise when unit drained. She states it sounds abnormal. Advised her that it is a typical sound the drain pump makes and does not sound unusual at this point. Quoted her for replacement although I advised her it may not remedy the “noise” she is hearing. Customer will think about it, estimate only at this time."

Near Green Rd, Beachwood, OH 44122
Jason N.

Jason N.

DISHWASHER KITCHENAID KDTM404ESS1 "Cc unit control caught fireCustomer stated he came downstairs to find smoke pouring out of the dishwasher door. Split door panel, confirmed control and wiring experienced thermal event. Unit will need control and wire harness replaced. Customer wants to call kitchen aid back to see if they would cover repair costs. Estimate only at this time."

Near Montgomery Rd, Shaker Heights, OH 44122
Jeff M.

Jeff M.

WASHER MAYTAG MVWP575GW0 Installed new part unit tested good

Near Elm St, Jefferson, OH 44047
Brian M.

Brian M.

WASHER WHIRLPOOL WTW8500DC0 Cc of sand in washer Advised it must be something coming from the outside environment Ran several fill and drains to help flush out debris OP Test Ok

Near Merry Oaks Trail, Chagrin Falls, OH 44023
Brian M.

Brian M.

RANGE KITCHENAID KEBS208SWH04 "Cc lower oven not functioning properly Found error for f2e1 a and f1e0Ran test bake found temps to be way off but temp sensor seems to be within range Needs temp sensor and control, According to tech sheet user interface and key pad is needed Keypad is NLA ; ordrng 1 8303880 (panl-cntrl) and 1 WPW10312205 (cntrl-elec) and 1 WPW10119142 (cntrl-elec) and 2 WPW10131825 (sensor)s"

Near Blanche Ave, Cleveland, OH 44118
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL WDF510PAYW6 "The unit is receiving power the main control board is getting power but not turning on needs new control board; ordrng 1 W10804121 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near Maruba Ave, Ashtabula, OH 44004
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRSC703HPS00 "Cc unit still not dispensing ice.Checked connectors and voltage at door connector to ice auger motor. Voltage good each time paddle is pressed, auger motor working. Could not duplicate a dispense issue. Reinstalled toe trim, tested ice dispenser again. Was able to duplicate no dispense twice, ice door is opening, can hear relay clicking on control. Auger working again. Highly intermittent failure. Possible intermittent auger motor or wiring issue. Ordering auger motor to start.; ordrng 1 W11202789 (motor)"

Near Sterncrest Dr, Moreland Hills, OH 44022
Brian M.

Brian M.

WASHER WHIRLPOOL WFW5620HW0 Cc unit locked up and wouldnt do anything Ran diagnostics found error for over sudsRan auto test No issue found Ran drain and spin with wet towels no issue OP Test Ok

Near Gates Mills Blvd, , OH
Jason N.

Jason N.

REFRIGERATOR MAYTAG MSD2572VEB01 Installed adc board. Unit compressor turned on immediately with thermostat adjustment. Op test good.

Near Valley Vista Dr, Eastlake, OH 44095
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Cc mullion heater not closing properly Found block pivot to be not machined properly and allowing it to stay open Needs block pivot Customer to install ; ordrng 1 WPW10344432 (block-piv)

Near Aquilla Rd, Burton, OH 44021
Corina B.

Corina B.

RANGE FRIGIDAIRE FGEF306TMFB CC that the oven is not working properly. Cust has an thermometer in the oven. Advised cust we do not recommend them since they are slow reacting. To wait 10-15 minutes after the buzzer. Heated both oven to 350* took temp 30 min. 350* for both ovens. Optest ok

Near Ledgewood Ln, Avon, OH 44011
Joe O.

Joe O.

RANGE WHIRLPOOL WFE505W0JZ0 "Cc: cooktop and oven not workingFound harness shorted on terminal block. Replaced terminal block kit and power cord. Tested. Op test ok; used 1 PT400 (4 PRONG RANGE CORD), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"

Near Roryanna Dr, Chardon, OH 44024
Corina B.

Corina B.

OTR MICROWAVE WHIRLPOOL WMH32519HZ3 Replaced the motor and support. Optest n/g. Checked the power to the motor 0 volts. Will need a new control and ui; ordrng 1 W11342846 (Control) and 1 W11184551 (Ui)

Near Elm Dr, Avon, OH 44011
David R.

David R.

REFRIGERATOR MAYTAG MFI2570FEZ07 "Cc unit is leaking at top. Outside of unit, where the Icemaker hose is, gasket is ripped in half. Leaking also from filter head, might be left over water from Icemaker hose, can’t tell. Ordering dual valve, reservoir and Icemaker water hose; ordrng 1 W11043013 (valve) and 1 W11346622 (RESERVOIR ) and 1 W11415785 (TUBE WATER )"

Near Grafton-Eastern Rd, Grafton, OH 44044
David R.

David R.

REFRIGERATOR AMANA AFD2535DEB5 Replaced parts. Steamed out ice. Programmed code 12. Give 24 hours to return to normal temps. Op test ok

Near Whitney Rd, Strongsville, OH 44136
Jeff M.

Jeff M.

DRYER SAMSUNG DV331AGWXAA Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock

Near Dickerson Rd, Willowick, OH 44095
Brian M.

Brian M.

WALL OVEN GAS KITCHENAID KEBS209BSS00 "Cc unit not keeping temp Found upper bake relay to be just clicking and both temps sensors not in range Needs temp sensors and control, ; ordrng 1 WPW10317345 (cntrl-elec) and 2 WP74008369 (sensor- ov)s, used 1 SHIPPING (shipping and handling) from stock"

Near Mystic Ridge Rd, Chagrin Falls, OH 44023
Dan H.

Dan H.

RANGE WHIRLPOOL WFG320M0BB2 "Customer complaint that left rear burner is not lighting, confirmed, found igniter cracked, installed new burner head with igniter, op test good"

Near Roehl Ave, Cleveland, OH 44109
Corina B.

Corina B.

RANGE JENN-AIR JJW3830DP01 CC that the upper oven does not closes. The upper door is not closing properly. Found the hinges are bent. The lower door is damaged.; ordrng 1 Upper door and 1 W11110938 (Lower door)

Near Coveland Dr, Avon Lake, OH 44012
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRMF706ESS01 Steam all ice and replace all parts opt test ok

Near Edenhall Terrace, Avon, OH 44011
Dan H.

Dan H.

RANGE MAYTAG MGR6600FZ1 "Customer complaint that oven is not lighting, confirmed, dsi board is not send power to igniters, dsi board is receiving 120vac , unit needs new dsi board; ordrng 1 W11162730 (Dsi board)"

Near Archmere Ave, Cleveland, OH 44144
Joe O.

Joe O.

REFRIGERATOR GE GSHS5KGXCCSS "Cc: not cooling properlyFound temps in lower freezer at 17 degrees, and ff at 55 degrees. Found evap fan not running. Found fan is receiving proper power. Needs evap fan assembly and ice binEvap fan shows out of stock. Office to reschedule; ordrng 1 WR17X12091 (bucket and auger asm18630) and 1 WR60X10307 (mtr dc evap fan asm15383), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near Eagle St, Fairport Harbor, OH 44077
Corey L.

Corey L.

WASHER AMANA NTW4516FW3 "Replaced shifter, calibrated, op test good"

Near Libby Rd, Maple Heights, OH 44137
David R.

David R.

DRYER MAYTAG MEDC465HW0 "Cc unit is not heating. Took off vent, temp was on low but turned it to high to test. Put on timed dry, heat cycling on/off at about 190* degrees. Let customer know, had customer stand and feel heat. Confirmed unit is heating and cycling. Customer has 5 year warranty. Customer called while I was here so they can send over a work order for customer.; saved tckt"

Near Savannah Dr, North Ridgeville, OH 44039
David R.

David R.

DISHWASHER KITCHENAID KDTE304GPS0 Replaced part. Tested in diagnostics. Good. Ran an express wash to make sure door opened. Door opened about 15 mins in. Op test ok.

Near Crosse Rd, Amherst, OH 44001
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 I remove the old parts solder the new ones in place there is no Freon to recover. Put the unit in a 30 inch vacuum held for 20 minutes tested good charged with 5.5 ounces of Freon frost pattern developed. Recommended 24 hours before loading the fridge with food.; used 1 SHIPPING (shipping and handling) from stock

Near N Bay Dr, Willoughby, OH 44094
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL GI6SARXXF05 Replaced the pads. Optest ok; used 1 Shipping from stock

Near N Leavitt Rd, Lorain, OH 44053
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWC565FW1 "Replace capacitor and control also ran calibration and auto test pass ,opt test ok"

Near Radcliffe Dr, Westlake, OH 44145
David R.

David R.

WASHER WHIRLPOOL WFW8540FW1 "Customer complaint unit is making a whining noise. Customer had a different company come out. They ordered a part then realized it was a much bigger issue, that’s when the customer called us. Found bolt that holds rotor in broke off inside the tub, cannot get out. Will need whole tub assembly and screw. Customer paid SVC, do not order parts. Customer to call whirlpool **set as 3 job count.** two techs ; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw), used 1 1OVRSZ (oversized shipping) from stock"

Near Revere Ct, Elyria, OH 44035
Dan H.

Dan H.

DRYER WHIRLPOOL NED4655EW1 "Customer complaint that unit is not starting, confirmed, power is good, thermal fuse and thermostats are good, unit needs new motor and timer, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 1 279827 (Motor) and 1 W10857612 (Timer)"

Near Broadway Ave, Maple Heights, OH 44137
Dan H.

Dan H.

WASHER MAYTAG MVWC565FW2 "Customer complaint that a sheet got caught under agitator, confirmed, removed agitator and sheet, installed new agitator, op test good"

Near Ramage Ave, Maple Heights, OH 44137
Corina B.

Corina B.

WASHER MAYTAG MHW5630HW0 Replaced the dispenser. Started a normal cycle and a rinse and spin. Optest ok

Near Barrington Dr, Avon, OH 44011
Jason N.

Jason N.

RANGE WHIRLPOOL RBD245PRB04 "Cc unit not responding, stopping in mid cycle.Customer stated unit has been sporadically working for several weeks, now the unit display has stopped working. Found unit display blank, keypad still receiving input from button press, will beep. Keypad seems to be still working, but control not sending output for function or display. Unit will need control board. Control board(8303883) nla, sub board (WPW10438750) also nla. Advised customer unable to repair unit. Advised her she can research this part online and purchase."

Near Ludlow Rd, Shaker Heights, OH 44120
Joe O.

Joe O.

REFRIGERATOR KENMORE 106.589028 "Cc: not making ice, not dispensing waterFound water not getting to water filter. Removed water filter. Water started to work. Needs water filter housing.; ordrng 1 WPW10121138 (housing8626), used 1 SHIPPING (shipping and handling) from stock"

Near Applewood Ct, Mentor, OH 44060
Jason N.

Jason N.

REFRIGERATOR MAYTAG MFI2569VEM1 "Cc unit starting to freeze food in ff sectionCustomer stated it’s freezing food on top 2 shelves and down left side into deli drawers. Checked damper operation, checked good. Checked thermistors, ff reading 39 degrees, freezer reading -1(set points at 38 and 0). Found air leaking into ff section when damper is closed. Unit needs damper control and gasket. ; ordrng 1 WP67006341 (gasket446) and 1 WPW10127427 (control8834), used 1 SHIPPING (shipping and handling) from stock"

Near Cedarwood Rd, Pepper Pike, OH 44124
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed water line. Tested. Op test ok

Near Highland Rd, Richmond Heights, OH 44143
David R.

David R.

WASHER WHIRLPOOL MVWX655DW0 "Cc unit bouncing around out of place. Repositioned unit closer to sink and wall. Made it more even, lifted up front right leg. No error codes. Rechecked parts put in, took off suspensions and put back on. Good. Checked motor and made sure was tight in, good. Let customer put towels in, ran unit with on rinse and spin cycle with a large load of towels in ( properly about 10-12 ), even out properly. Let run. In high spin cycle unit did bang around a little bit, unit over loaded. Banged a little until water was out towels and then after that unit was normal noises while spinning. Took out towels and ran unit empty on a drain and spin cycle. Unit did not bang around and went through whole cycle normal noises. Took off console and blew through pressure hose. Good. Unit stayed in place. Ran a Calibration. Recommended to customer on load size and detergent use. Recommended trying a couple small loads first. Unit test good. Op test ok."

Near OH-301, LaGrange, OH 44050
Corina B.

Corina B.

WASHER MAYTAG MVW6230HW0 CC that there as a fault code F8e1. Ran diag F8e1 long fill no fill. Cleared code. Turned water on. Started a cycle. Optest ok.

Near Linwood Ave, Cleveland, OH 44103
Dan H.

Dan H.

DRYER AMANA NED4655EW1 "Customer complaint that felt is coming off, found felt folded in on itself, corrected, op test good"

Near Norma Dr, South Euclid, OH 44121
Jason N.

Jason N.

DRYER MAYTAG MED6230HW0 "Cc unit not powering onPlugged in, unit powered on, will not start a cycle. Called wp tech line, Austin, based on history of previous attempt at repair with replacing both ui and control at same time, tried to reconnect WiFi setup to unit to restore internal M/s configuration. Transfered to WP connectivity agent, still could not get unit registered to WIFi. Called wp techline back, Austin, designated unit for exchange."

Near Euclid Ave, Willoughby, OH 44094
Jason N.

Jason N.

DRYER KENMORE 110.0875616 "Installed heater element. Ran dryer op test, good heat. Op test good."

Near Westwood Rd, University Heights, OH 44118
Jeff M.

Jeff M.

REFRIGERATOR FRIGIDAIRE LFFU17F5HWF I plug the unit in I waited 10 minutes the door alarm never went off. Recommended for them to wait 24 hours

Near S Eagle St, Geneva, OH 44041
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Customer complaint that freezer section door is not closing properly, found screws from track backed out, tightened, op test good"

Near Beachwood Blvd, Beachwood, OH 44122
Dan H.

Dan H.

WASHER MAYTAG MVWX655DW2 "Installed new control, op test good"

Near E 124th St, Cleveland, OH 44108
Dan H.

Dan H.

RANGE MAYTAG MER8800FZ2 "Installed new element, op test good"

Near E 91st St, Cleveland, OH 44106
Dan H.

Dan H.

WASHER WHIRLPOOL LCE4332PQ1 "Customer complaint that unit is not draining, started normal wash cycle, unit filled , and began washing, unit drained, unit is operating as designed"

Near Robin St, Lakewood, OH 44107
Dan H.

Dan H.

RANGE GE JGB250DET2BB "Installed new spark module, op test good , customer did not have parts to return"

Near Warren Rd, Lakewood, OH 44107
Dan H.

Dan H.

WASHER AMANA NTW4516FW3 "Customer complaint that unit shakes and makes grinding noise, ran manual high speed spin cycle, shaking observed is normal, ran test cycle, no unusual noises heard, pulley/cam in good shape, no oil outside of gearcase, heard noise. Coming from cold water valve, installed new valve from truck stock surplus, op test good ; used 1 W11210463 (Valve) from stock"

Near Deerfield Dr, Parma, OH 44129
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Installed inlet water valve and filter head. Customer could not find where to turn water back on to unit. She called complex maint. Who said he would come out today at some point and turn it back on for here. Could not check for leaks or test dispense. Advised customer if she experiences leaking or if unit does not operate correctly, to call WP and setup another service."

Near Slate Court, Cleveland Heights, OH 44118
Jeff M.

Jeff M.

WASHER AMANA NFW5800HW0 Installed new part unit tested good

Near Williamsburg Ct, Madison, OH 44057
Dan H.

Dan H.

WASHER WHIRLPOOL WTW6120HW0 "Customer complaint that the washer does what it wants, ran diagnostics no error codes found, ran test cycle, unit completed test cycle, all components functioning properly, unit is operating as designed"

Near E Hillsdale Ave, Seven Hills, OH 44131
Jason N.

Jason N.

DRYER CROSLEY CED126SDW0 "Cc unit not startingChecked power in to unit, good at 242v. Checked thermals, found thermal fuse open. Unit needs thermal fuse. Replaced using truck stock. Ran dryer op test, good heat and airflow. Note: customer has no venting attached to this unit. Venting openly into basement. ; used 1 WP3392519 (THERMAL FUSE) from stock"

Near E 248th St, Euclid, OH 44117
Jeff M.

Jeff M.

DRYER MAYTAG MEDB835DW4 The unit only dries in time dry. the sensors tested good I found the dryer was leaning back so I re-leveled the unit so the clothes will be closer to the moisture sensor unit should test good

Near Brentwood Dr, Painesville, OH 44077
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Installed icemaker Ran test harvest OP Test Ok

Near Sherman Rd, Chardon, OH 44024
Joe O.

Joe O.

WASHER WHIRLPOOL WFW8620HC2 "Found insert not installed in the making of the tub assembly. Called whirlpool tech line spoke with Jk. He stated to drill out the mounting point. Drilled out mount. Found cold water valve stripped out. Replaced tub assembly, stator, rotor, and water valve(W11316256 from surplus). Ran quick test cycle. Op test ok"

Near Andrews Ridge Way, Willoughby, OH 44094
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF954CIHM00 Installed control and ui. Ran ice maker harvest cycle. Ran ice maker fill. Op test ok

Near Chadwick Ct, Mentor, OH 44060
Joe O.

Joe O.

MICROWAVE GE JVM1752SP1SS Cc: not heatingTested. Unit is not heating. Found unit is pulling 9 amps. Needs magnetron and diodeCustomer does not want to repair at this time

Near Dovegate Dr, Mentor, OH 44060
Jeff M.

Jeff M.

DRYER KENMORE 110.765127 "The idler pulley is squeaking. The unit is also shutting down after it is on for more than 10 minutes the unit is overheating needs a motor and blower wheel estimate only; ordrng 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 WP694089 (wheel), used 1 SHIPPING (shipping and handling) from stock"

Near N Creek Dr, Painesville, OH 44077
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWC565FW2 Replace control and drain pump cause wants ran calibration and auto test it did not drain had bad as well opt test ok

Near Ledgewood Ln, Avon, OH 44011
Corina B.

Corina B.

RANGE WHIRLPOOL WFG510S0HW1 CC that the oven did not heat up. Turned oven on sparked first time heated to 350* cycled several times. Oven heated to 350*. Optest ok

Near Woolman Ct, Parma, OH 44130
David R.

David R.

REFRIGERATOR KITCHENAID KRFC704FPS03 "Cc doors not aligned and questions on deli drawers. Deli drawers are good, checked and made sure nothing was missing/broken. Checks good. Right door higher, offset left door. Showed customer that gasket on right door makes it stick out a little bit more at bottom but not letting any air in that I can tell. Customer did say on mullion rail same frost was there. Turned diagnostics test 85 to 01. If something pops back up with frost, will order gasket R FF door. As of now, op test ok"

Near Kings Way, North Royalton, OH 44133
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer showed home purchase took pic Cc gasket has black stuff flaking off Removed gasket and cleaned it OP Test Ok

Near Morgan Trail, Aurora, OH 44202
Joe O.

Joe O.

WASHER GE GTW330ASK2WW Installed control and drain pump. Ran test cycle. Op test ok

Near Bayridge Blvd, Willowick, OH 44095
David R.

David R.

WASHER MAYTAG MVWB855DC3 "Unit is turning on. Lid is coming apart. Checked error codes. Getting F7E5 Shifter failure, F6E2 communications error. Followed tech sheet for shifter fault. Gearcase has a little grinding to it. Nothing binding or stuck. Washplate hard to get off, ordering just Incase have to break off. Ordering lid, washplate, control and console, gearcase with slider.; ordrng 1 W10734521 (slider) and 1 W10902814 (washplate) and 1 W11112662 (console) and 1 W11171748 (cntrl-elec) and 1 W11256781 (lid) and 1 W11455453 (GEARCASE )"

Near Pearl Rd, Strongsville, OH 44136
Joe O.

Joe O.

DISHWASHER WHIRLPOOL WDT710PAHW1 "Cc: not drying internally, condensation buildup on tub, foul odor between cyclesCustomer states unit will not dry on the inner tub. Advised customer with a plastic tub, the tub will not hold enough heat to completely dry. Entered diagnostics, found error code f5e1(door not closed within 4seconds of hitting start). Ran diagnostics test cycle. Unit functioning as designed. Op test ok"

Near Thomas St, Willowick, OH 44095
Joe O.

Joe O.

DRYER MAYTAG MEDB850YW0 Installed element. Ran test cycle. Op test ok

Near Tamarack Trail, Chagrin Falls, OH 44023
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL GX5FHTXVB00 "Cc: frost build up on freezer door, and around evap fanFound lower freezer gasket not sitting in door properly. Found ff gasket is ripped allowing warm air in. Needs ff door gasket, and freezer door gasketCustomer does not want to repair at this time"

Near Melshore Dr, Mentor, OH 44060
Brian M.

Brian M.

DISHWASHER KITCHENAID KDTE404DSS0 "Cc unit not working Found control getting proper power but control not sending power Needs control board ; ordrng 1 W10866116 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near Stockwood Dr, Solon, OH 44139
Corey L.

Corey L.

WALL OVEN JENN-AIR WW2780B "Customer complaint oven doesn’t work after coffee spilled down control just says f5e7, unit was off, had customer power up, time displayed and bake cycles were allowed, started bake on upper and lower, unit not heating, power is ok, unit needs control Y04100264 which is discontinued, unable to repair"

Near Hanna Rd, Willoughby Hills, OH 44094
Corina B.

Corina B.

WASHER MAYTAG MVWC565FW2 "CC that the unit does not start and did not finish a cycle. Ran diag F8E1 NO FILL, LONG FILL, F7E5 SHIFTER FAULT, F7E1 BASKET SPEED FAULT. When running manual test the lid unlock before baskets spots spinning. Replaced the shifter from t/s. Ran a calibration. Started a cycle lid lock unlocks once basket stops moving. Optest ok. ; used 1 W10913953 (Shifter) from stock"

Near Victory Blvd, Cleveland, OH 44135
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRSC703HBS00 "Cc: unit temps in freezer fluctuate up to 30 degrees and back to 0Found temps in freezer at 5 degrees, and ff at 39 degrees. Ohmed out thermistors. Found freezer compartment thermistor reading out of range. Needs freezer compartment thermistor; ordrng 1 W10316760 (thermistor)"

Near Bell Rd, Chagrin Falls, OH 44022
Corina B.

Corina B.

DISHWASHER KITCHENAID KDTE334GBS0 Cust did not receive the dispenser. Used dispenser from t/s. Replaced the dispenser. Ran a calibration. Optest ok; used 1 W10861000 (Dispenser) from stock

Near Winfield Ave, Rocky River, OH 44116
Corina B.

Corina B.

WASHER AMANA NTW4516FW3 "Cust showed pop, sent pic. CC that the unit stopped mid cycle. Ran diag F7E6 MOTOR FAULT, F0E2 OVER SUDS CONDITION DETECTED, F8E1 NO FILL, LONG FILL, F7E5 SHIFTER FAULT. Ran manually diag for drain pump did not turn on. Checked the wires at the drain pump, found water leaking on the drain pump. Found a hair line crack in the tub. Took pic. Will need a new drain pump, tub, control and wire harness ; ordrng 1 W10371566 (Tub) and 1 W10919003 (Drain pump) and 1 W11170317 (Control) and 1 W11448788 (Harness)"

Near Sprecher Ave, Cleveland, OH 44135
Corina B.

Corina B.

KITCHENAID WHIRLPOOL KECC567KBL0 "CC that the front left burner does not work and the power light stays on. There is a chip in the glass. Tried the remove the glass will not come off freely. Will need a second tech to help remove the glass. Did advise cust the is a chance of us cracking the cooktop. ; ordrng 1 W10823692 (Element) and 1 8203534 (Switch), used 1 Shipping from stock"

Near Lake Rd, Bay Village, OH 44140
Corey L.

Corey L.

WASHER WHIRLPOOL WFW560CHW0 "Customer complaint dryer above washer had moisture building up and created droplets that may have ran down control, after letting dry unit started working, looked up troubleshooting for dryer, dryer leaning forward on washer slightly, leveled, ran diagnostics found f0e2 oversuds and advised on detergent usage"

Near Chillicothe Rd, Chesterland, OH 44026
David R.

David R.

DISHWASHER KITCHENAID KDTE334GPS0 "Cc gasket, unit turning off by itself intermittently, customer said has done this about 6 times. Unit gasket came off, corrected. Preformed hard reset. Unplugged unit, went to power box. Took apart wires and reconnected them. Plugged unit back in. Ran diagnostics. No error codes. Went through diagnostics, all components working. Ran Rinse Only cycle, went all the way through. Good. Op test ok"

Near Kings Way, North Royalton, OH 44133
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