We serviced a
GE REFRIGERATOR
Model GDE25ESKGRSS
Near Ashtabula, OH 44004
Dan H
Job Details: 09/22/2021
"Customer complaint of loud rattling noise when evaporator fan is running, confirmed, found shaft in fan motor loose causing fan blade to hit evaporator and fan cover, unit needs new evaporator fan motor and blade; ordrng 1 WR60X32614 (Fan motor) and 1 WR60X30922 (Blade), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE RANGE
Model FFEW3025PBC
Near Conneaut, OH 44030
Dan H
Job Details: 09/22/2021
"Old part is different from the new part, keypad ribbon cable is burnt and looks shorted , reordering control and unit needs new user interface , customer is unsure at this time if they want to go forward with the repair, customer will contact office, took wrong control with me; ordrng 1 316418595 (Cntrl) and 1 318274679 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Geneva, OH 44041
Dan H
Job Details: 09/22/2021
"Customer complaint that shelf broken, confirmed, unit needs new shelf, customer can install ; ordrng 1 WPW10463650 (Shelf)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Andover, OH 44003
Dan H
Job Details: 09/22/2021
"Customer complaint that upper rack fell off, found upper rack adjusters broken, unit needs new upper rack adjusters, installed new adjusters, op test good , track not needed customer will need refunded for tracks"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Middlefield, OH 44062
Dan H
Job Details: 09/22/2021
"Customer complaint that soap is building up on bottom, ran diagnostics found 6-1(low/no water) and 5-1(door switch) error codes, unit started test cycle, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly ; ordrng 1 W11178672 (Sump)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Cleveland Heights, OH 44118
Manny
Job Details: 09/22/2021
"Waited 15 mins for customer to get home, when I was leaving he called me back, Customer stated that the fire department had to come because of the smell of gas coming from unit when he tried to bake. Found weak igniter, ordering igniter ; ordrng 1 W11176454 (Igniter)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Willoughby, OH 44094
Dan H
Job Details: 09/22/2021
"Installed new suspension, op test good"
We serviced a
FRIGIDAIRE RANGE
Model LGGF3046TFA
Near Madison, OH 44057
Dan H
Job Details: 09/22/2021
"Customer complaint that nothing is working, no power to unit , outlet has an open ground, plugged back in everything started, customer has unit plugged into an extension cord, advised to replace extension cord and advised customer that they need an electrician to correct power supply , unit is operating as designed"
We serviced a
GE RANGE
Model JGB915WEF3WW
Near Perry, OH 44081
Jason N
Job Details: 09/22/2021
"Cc unit oven not working Customer stated that unit temps were erratic then oven stopped working altogether. Ran bake test, checked ignitor, ignitor looks burnt and not glowing. Unit needs bake ignitor. Replaced using truck stock. Ran bake test to 350 degrees. Good preheat and cycle. Op test good. ; used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8200YW0
Near Broadview Heights, OH 44147
David R
Job Details: 09/22/2021
Cc of noise. Worn idler and rollers. Replaced with dryer repair kit from t/s. Good. Tested. Op test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44135
Angel
Job Details: 09/22/2021
Cc that unit was not washing. Ran diagnostics and found error code F7E6 motor fault. Checked under unit and found shifter out of place from cam. Replaced with new part ran a calibration and auto test unit working as designed. Recommend only to wash 6 to 7 regular bath towels for max load and 1 to 2 tablespoons of detergent to wash there clothes. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Cleveland, OH 44108
Manny
Job Details: 09/22/2021
"Replaced main control and latch, ran calibration and diagnostics cycle opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42FMX00
Near Shaker Heights, OH 44122
Corina B
Job Details: 09/22/2021
"CC that there is water leaking and its not making ice. Found the water line not going to the refrigerator. Refrigerator has a pvc pec line. The line leaking is copper. Cycled the ice maker 0 volts from v to n. Replaced the ice maker optest n/g. Checked the wire harness from the cabinet to the valve, continuity. There is a break on the wire in the cabinet. Unit is non repairable. ; used 1 4317943 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB02
Near Pepper Pike, OH 44124
Corina B
Job Details: 09/22/2021
"CC that the food is still freezing in the ff section. Replaced the damper. Ff40* Fz 3* is set at. Ff 39-40* Fz 10-15* checked the thermistor 17.79 k ohms Fz 6.07 k ohms ff called t/l to put the thermistor in ice should be 8000 ohms put the thermistor in ice for 10 minutes 8.53 k ohms. Thermistor passed, to replace the ui. ; ordrng 1 W11239666 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Avon, OH 44011
Angel
Job Details: 09/22/2021
Cc that unit is clicking. Ran diagnostics and found error code F7E6 MOTOR FAULT checked underneath unit and shifter was out of place remove old one and replaced with new one from service pointer ran a calibration and auto test unit working as designed. Recommended 6 to 7 regular bath towels is a max load and 1 to 2 tablespoons of detergent is enough to wash there clothes.Opt test ok.
We serviced a
CROSLEY WASHER
Model CAW42114GW2
Near Cleveland, OH 44108
Manny
Job Details: 09/22/2021
"Replaced shifter actuator, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Cleveland, OH 44111
Marie V
Job Details: 09/22/2021
Cc that the unit stops cooling when theres a storm on fresh food section it comes and starts to work but then it stops. Right now took temps fresh food section is at 30* right hand side freezer at -4* and left hand side -10. Found SP W11512008A . All check good. Replace ACU. ; ordrng 1 W11455229 (Control)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Mayfield Heights, OH 44124
Corina B
Job Details: 09/22/2021
Replaced the shifter. Ran a calibration. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Cleveland, OH 44109
Manny
Job Details: 09/22/2021
"Cc unit not draining, verify and found latch intermittently locks and unlock, Replaced door latch opt test ok"
We serviced a
KENMORE WASHER
Model 11022352510
Near Madison, OH 44057
Dan H
Job Details: 09/22/2021
"Installed new actuator, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Willoughby, OH 44094
Joe O
Job Details: 09/22/2021
"Cc: door squeaking, first bit of water warm, noiseFound door hinge completely dry, added grease. Advised customer the first bit of water in the line is not refrigerated. Tested compressor, damper and fans. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model lsq9544kq0
Near Madison, OH 44057
Jason N
Job Details: 09/22/2021
"Cc unit does not workRan fill/agitation test, motor spinning, but agitator not moving, grinding noise from underneath unit. Checked motor coupling and drive tube. Both checked good. Ran spin test, same result, no spin and grinding from under unit. Unit needs gearcase. Cust not repairing. Estimate only.; ordrng 1 3360629 (Gearcase) and 1 285753A (Coupling)"
We serviced a
MAYTAG WASHER
Model MVWb835DW0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/22/2021
Complaint of squeaking noises Showed me video of noise could not determine In video what is causing it Ran test cycle with and without clothes could not duplicate issue Advised on watching but also quoted for gearcase ; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (slider)
We serviced a
AMANA REFRIGERATOR
Model ABB1927DES
Near Lakewood, OH 44107
Marie V
Job Details: 09/22/2021
"Cc that the unit is not cooling. Confirmed. Took temps 80* fresh food and 64* in freezer. Compressor not running. Found unit has hard start device installed by another company. Tested compressor, didnt work. Unit will need new compressor and started Ddevice. ; ordrng 1 W10160407 (Compressor) and 1 W10613606 (Start device), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM00
Near Fairview Park, OH 44126
Marie V
Job Details: 09/22/2021
Replaced evaporator fan. Started working. Advice cust to allow unit 24 hours to reach normal temps. Op test ok
We serviced a
AMANA WASHER
Model NTW4516FW
Near South Euclid, OH 44121
Corina B
Job Details: 09/22/2021
Sensing light was flashing when arrived. Ran diag no codes. Replaced the shifter. Opt test ng. Lid lock does not lock. Ran diag F5E2 LID LOCK FAULT. Replaced the lock from t/s. Ran a calibration. Started a drain and spin. Opt test ok. ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Sheffield Lake, OH 44054
Angel
Job Details: 09/22/2021
"Cc that unit was loud when spinning. Verified and confirmed did a manual spin in diagnostics and could hear the gearcase grinding checked underneath unit and had oil all over cover. Will need gear case, belt, and cam. Cam is out of stock office to schedule with customer. Ordering parts.; ordrng 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam)"
We serviced a
AMANA DRYER
Model NED7200TW
Near Cleveland, OH 44135
Manny
Job Details: 09/22/2021
Install new belt opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FTGXKQ01
Near Lakewood, OH 44107
Gabriel P
Job Details: 09/22/2021
"Found icemaker cycle but no water going in check to make sure valve is getting 120 confirmed it is ; ordrng 1 W10408179 (Valve) and 1 WPW10445062 (Valve), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW00
Near Cleveland, OH 44102
Gabriel P
Job Details: 09/22/2021
"Replace right rails,opttest ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Independence, OH 44131
Gabriel P
Job Details: 09/22/2021
multiple issue with unit one was clock changing number two was slamming door or letting door go and slam on its own then console turns black and comes back number three is that it gets too hot on floor and in the middle between the me and oven door and on the floor and number 4 is that door on lower oven gets fogy call whirlpool tech Spoke to Anthony they said to have customer use whirlpool app connect unit to app so it can automatically do a software update for clock stop to reset also show customer a service pointer W11544031 that indicates normal operations of heat coming from unit and also for the fog in glass it could be temperature or when opening door or what customer cooking can prevent steam there is nothing they can do about that also he ask if I can check for any loose connection on console so i did took it apart and no loose connector found he also ask to have customer not slam door unit working as design
We serviced a
JENN-AIR RANGE
Model JGS1450DB0
Near Broadview Heights, OH 44147
Gabriel P
Job Details: 09/22/2021
Found dsi board not sending voltage to ignitor on oven but is getting power from control ordering dsi board and harness but did not the harness for oven ignitor need help bj ; ordrng 1 W10860916 (Dsi board)
We serviced a
MAYTAG DRYER
Model MEDB880BW0
Near Strongsville, OH 44149
Gabriel P
Job Details: 09/22/2021
Found blower belt pop off correct issue opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Lorain, OH 44052
Angel
Job Details: 09/22/2021
Cc that they were not making ice or dispensing water. Verified and found filter housing leaking and frozen temperature settings was colder than recommended and blocking the whole top shelf and vent. Also the water tank was frozen causing her not to dispense water.Recommended to lower shelf to where a gallon of milk can fit and to leave the air vent open to where the air can flow freely and not freeze up everything. I set the temperature to recommended. Checked ice maker and it was off. Will need to replace filter housing. Ordering filter housing.; ordrng 1 W11346623 (Filter housing)
We serviced a
ELECTROLUX WASHER
Model EFLS527UIW0
Near Mentor, OH 44060
Jason N
Job Details: 09/21/2021
"Cc unit not spinning out clothing sometimesCustomer has 4 units in laundry room, all experience a non spin or drain condition randomly. Ran a quick wash test on one unit, using no detergent, tub filled with suds. Units are experiencing over over sudsing. Units are controlled using a pre dosed amount of detergent via a feed system. Advised maint that system may be set up for too much detergent and to be adjusted or instruct laundry room personnel to ensure they are not dosing more then once per load."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Conneaut, OH 44030
Joe O
Job Details: 09/21/2021
Installed dispenser. Ran test cycle. Op test ok
We serviced a
GE DRYER
Model GTDN500GM1WS
Near Geneva, OH 44041
Jason N
Job Details: 09/21/2021
"Cc unit tumbles but does not heatRan dryer op test, no glow from ignitor. Checked all thermals, found hi limit thermostat wire and terminal burnt. Need hi limit. Jumped out hi limit and ran heat test, ignitor still not glowing. Checked power in to ignitor, good at 122v. Unit also needs ignitor. Customer not repairing at this time, estimate only. Paid for both jobs with one check.; ordrng 1 WE4M449 (Ignitor) and 1 WE4M137 (Hi limit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Perry, OH 44081
Jason N
Job Details: 09/21/2021
Installed nub and washplate. Ran auto test and calibration. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Mentor, OH 44060
Jason N
Job Details: 09/21/2021
"Cc unit not cooling in ff section Found no airflow to ff section. Freezer evaporator frosted over. Ran force defrost, defrost circuit turned on. Unit needs jazz board. Replaced using truck stock part. Programmed to 21. Op test good. ; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Painesville, OH 44077
Jason N
Job Details: 09/21/2021
"Cc unit not dispensing ice properly and food freezing on ff section.Found product placed in front of ff vent. Advised customer on product placement to allow proper airflow within ff section. Checked ice dispense, dispense test normal. Advised customer that some crushed pieces are normal to dispense with the cubed ice. If ice jams and will not dispense or is no cubes will drop, removed ice container and shake to break up fused ice. Unit is working as designed. Op test good."
We serviced a
WHIRLPOOL DRYER
Model MEDP576KW0
Near Chardon, OH 44024
Joe O
Job Details: 09/21/2021
"Cc: not dryingFound terminal block shorted out. Replaced terminal block and power cord. Ran test cycle. Found venting is restricted. Advised customer to have venting cleaned. Op test ok ; used 1 PT500L (3 PRONG DRYER CORD), and 1 279320 (BLOCK-TERM) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZHV00
Near Painesville, OH 44077
Corina B
Job Details: 09/21/2021
CC that there is noise when opening the door. Confirmed. Found the frame is creaking. Called t/l Robert file# 7741801412 unit is non repairable.frame support is bent or cracked.
We serviced a
GE REFRIGERATOR
Model PSC25PSWA
Near Westlake, OH 44145
Gabriel P
Job Details: 09/21/2021
"Replace drip panel,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/21/2021
Cc unit not making ice Found fill valve iced up Cleared clog Advised to watch
We serviced a
KITCHENAID RANGE
Model KFGD500ESS00
Near Lorain, OH 44052
Marie V
Job Details: 09/21/2021
Replaced control board and both oven sensors. Preheated both ovens at 350* and took temps 10 min later after preheat. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Strongsville, OH 44149
Marie V
Job Details: 09/21/2021
Replaced control. Preheated unit to 350*. Cooling fan started running. Pass. Op test ok advise cust to download whirlpool lifestyle app to get unit hooked up to WiFi to avoid anything weird. Brought core for return
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Cleveland, OH 44111
Marie V
Job Details: 09/21/2021
"Replaced main control. Programmed unit. Started running lights came back on. Check ice maker, it was cycling and it started filling with water. Advice to allow unit to get back to designated temps and make ice in 24 hours. Op test okBrought core for return"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Lorain, OH 44055
Angel
Job Details: 09/21/2021
Cc that unit was not washing and that clothes were wet at the end of cycle. Verified and found drain hose in drain pipe to tight with no air gap also customer said that her drain is hooked up with her neighbors and when they wash together the neighbors water run to her washer.Explained to customer that they will need to fix that and that they have to have a air gap for proper draining. Check pressure hose and checked good. Found F0E5 error code off balance. Explained to them that the off balance will pause the unit and when they come and check on the clothes it will still be wet because they never caught it on time. Recommended 6 to 7 regular bath towels and only 1 to 2 tablespoons of detergent. Ran calibration and auto test Unit working as designed. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Amherst, OH 44001
Angel
Job Details: 09/21/2021
"Cc that unit is not spinning. Confirmed ran diagnostics and found error code F7E7 MOTOR UNABLE TO REACH TARGET RPM, verified under unit removed belt and pulley on motor is bad it is freely spinning. Will need cam, belt and motor. Did find a spot of oil by drain pump explained to customer that gear case could fail on them as well. Recommended only 6 to 7 regular bath towels is a max load and only 1 to 2 tablespoons of detergent to wash there clothes. Customer will not fix unit they will buy new one. Do not order parts. Opt test ok.; ordrng 1 W11026785 (Drive motor) and 1 W11239857 (Belt) and 1 W10721967 (Cam), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Highland Heights, OH 44143
Corina B
Job Details: 09/21/2021
CC that the ice maker is not working and the freezer light. Confirmed. Found the wire broken at the door. The led light not working in the freezer. Will need a new door and led. Office to reschedule. ; ordrng 1 LW11039240 (Door) and 1 W11314429 (Ui) and 1 W10695459 (Led light)
We serviced a
KENMORE REFRIGERATOR
Model 59676059700
Near Richmond Heights, OH 44143
Corina B
Job Details: 09/21/2021
CC that the freezer handle fell off. Confirmed. Tightened the handle. Opt test ok
We serviced a
FRIGIDAIRE RANGE
Model PLCS389DCB
Near Chardon, OH 44024
Joe O
Job Details: 09/21/2021
Installed element. Ran test bake. Op test ok
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Pepper Pike, OH 44124
Corina B
Job Details: 09/21/2021
Replaced the drain pump. Unit turned on. Started to form ice. Opt test ok
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Garfield Heights, OH 44125
Corina B
Job Details: 09/21/2021
Replaced the control. Brought core back for return. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near East Cleveland, OH 44112
Corina B
Job Details: 09/21/2021
CC that the ice bin does not come out. Confirmed. Found ice build up inside the bin. Advised cust to empty the bin every 7-10 days. Ice dispensing properly. Ice door closing. Gasket on ice door good. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2VHEXTB01
Near Cleveland, OH 44108
Corina B
Job Details: 09/21/2021
"CC that the ice maker is not working. Confirmed jumped out the ice maker v to l 120 volts. V to n 120 volts. Replaced the valve from surplus t/s. Cycled the ice maker, filled. Opt test ng. Checked the voltage at the valve 0 volts. Switched an ice maker out jumped ice maker no volts to the valve. Internal break in the wiring. ; ordrng 1 W10408179 (Valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Euclid, OH 44123
Corina B
Job Details: 09/21/2021
Replaced the control and ui. Ran a calibration. Opt test ok
We serviced a
MAYTAG FREEZER
Model MZF34X16DW01
Near Huntsburg, OH 44046
Corina B
Job Details: 09/21/2021
Replaced the fan and thermistor. Opt test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Chesterland, OH 44026
Joe O
Job Details: 09/21/2021
"Cc: loud noise then shut offFound error codes f7e1(basket speed fault). Found unit is sensing basket speed. Found unit bottomed out on floor, wore through cover and belt. Needs belt, cam, cover and suspension rods.Cam shows out of stock. Office to reschedule; ordrng 1 W10780044 (suspension) and 1 WPW10427633 (pulley shield) and 1 W11213879 (belt) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Rocky River, OH 44116
Joe O
Job Details: 09/21/2021
Installed ice maker. Cycled. Op test ok
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51ES4ES
Near Chagrin Falls, OH 44022
Joe O
Job Details: 09/21/2021
"Cc: burning smellCustomer stated when baking at higher temperature the oven gives off a burning smell. Customer had unit on bake at 450 before arrival. Customer has matching oven right next to this oven. Im unable to smell it. Checked control, wiring, and elements. Nothing burnt or burning. Could not duplicate issue. Advised customer it could potentially still be burning off coating from being new. Op test ok"
We serviced a
JENN-AIR RANGE
Model JGR8895BDS
Near Olmsted Falls, OH 44138
David R
Job Details: 09/21/2021
Cc both oven not heating in bake. Found both ignitors starting to be ash white color and not heating. Replaced both from t/s. Tested. 350* good. Op test ok. ; used 2 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Middleburg Heights, OH 44130
David R
Job Details: 09/21/2021
Replaced FZ fan blade. Put temps back to normal. Put a glass of water in FZ. Give 24 hours to return to normal temps.
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS11
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/21/2021
Cc light blew out Replaced bulb bulb wont shut off Short in relay needs control Part not in stock office to schedule ; ordrng 1 W11545876 (Control) and 1 8206232A (lamp 40 watt)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lakewood, OH 44107
Gabriel P
Job Details: 09/21/2021
"Found latch broken,ordering to incase it arrive damage I had issue before where I order one and it was damage please order two ; ordrng 2 W11457841 (Latch strike)s"
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Novelty, OH 44072
Brian M
Job Details: 09/21/2021
"Cc of no ice Found ice maker trying to rotate but will not budge locked in place and motor is warm Needs icemaker ; ordrng 1 WR30X38005 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Olmsted Township, OH 44138
Angel
Job Details: 09/21/2021
Cc that unit is not heating or takes 4 times to dry clothes. Verified the vent and there is no airflow coming out will need vent cleaned out. Gave her the number to vent wizards to get her issue fixed unit is working as designed. Opt test ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Cleveland, OH 44135
Marie V
Job Details: 09/21/2021
"Cc that the unit will not do anything. Confirmed. Tried to start a cycle but nothing happens. Removed door and check all connections, good. Did UI test with control and drain pump. Control worked, drain pump kicked on. Plugged ui back in and ran diag, no error codes. Unit started running test. Pass. No error codes. Started a new cycles 4 times to test. Pass. The control might had a glitch in it. Advice cust to monitor.Op test ok"
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308GSS2
Near Westlake, OH 44145
Angel
Job Details: 09/21/2021
"Cc that oven door will not shut properly. Verified and oven door is slanted down when opened all the way like if it had to much weight on it or forced causing it to bend. Will need hinges replaced. Parts are still under warranty would only have to pay shipping, service call and labor. Customer asked me to also check his refrigerator but did not have a work order for that asked him to call office to schedule an appointment. Ordering hinges.; ordrng 2 WP4455526 (Hinge)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Royalton, OH 44133
David R
Job Details: 09/21/2021
Replaced actuator. Ran diagnostics and calibration. Good. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Strongsville, OH 44149
David R
Job Details: 09/21/2021
"Replaced main control, dual valve, Orion control, evap cover assembly. Reset recommended temps. Give 24 hrs to return to normal. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Strongsville, OH 44149
David R
Job Details: 09/21/2021
"Cc unit not cooling and making beeping noise, customer did unplug the wires on the control to the evap fan. Looked wires unplugged to evap fan on control. Unplugged unit and plugged wires back in. Replugged the control. Unit is starting back to cool. Reset temp controls. Been waiting over half an hour. No beeping. Checked all fans and damper control working normally. Went through owners manual for sounds. Went over if doors were opened and didnt know. Made sure ice maker was turned off because no water hooked up to unit. Customer to monitor and video tape any unusual sounds if happens again. As for today unit is good, give 24 hours for unit to get back to normal temps. Unplugging unit couldve also reset if any problems occurred. Unit is good, op test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Cleveland, OH 44120
Joe O
Job Details: 09/21/2021
"Cc: intermittent iceFound no stored ice maker error codes. Found temps at 6 in freezer, and 41 in ff section. Freezer compartment is under stocked. Advised customer freezer needs more stock to allow unit to maintain temps when going into defrost, and can cause warmer temps in ice maker compartment. Ran ice maker harvest and fill. Unit filled and harvested in diagnostics. Needs ice maker and water valveIce maker out of stock. Office to reschedule; ordrng 1 WPW10341329 (water valve assy) and 1 W11483245 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Wellington, OH 44090
David R
Job Details: 09/21/2021
Replaced actuator. Tested in diagnostics and calibration. Good. Op test ok.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Independence, OH 44131
Gabriel P
Job Details: 09/21/2021
Found same issue as before calling whirlpool cause this will be the 4th time we will replace control and ui for same error code also outlet is properly grounded calling whirlpool tech line spoke to jay he said to tell customer to drop temp on heater to 115 to 110 degrees cause is too hot that way it prevent steam from getting inside panel
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Garfield Heights, OH 44125
Gabriel P
Job Details: 09/21/2021
"Found unit cooling and working as designed,opt test ok"
We serviced a
ELECTROLUX WALL OVEN
Model EW30EW65GS8
Near Mentor, OH 44060
Jason N
Job Details: 09/21/2021
"Cc unit not powering on.Checked power in to unit main board, good at 121v. Checked power out to display console board, receiving 6.0vdc, according to tech sheet this is in spec. After plugging connectors back in, display board powered up. Ran functionality test on display board and then bake tests on both upper and lower ovens. All functions normal. Possible communication needed reset between both boards. Op test good."
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Westlake, OH 44145
Angel
Job Details: 09/21/2021
Replaced appliance manager and inverter board opt test no good. Called BJ and ran some test and asked me to replace magnetron if that part wont work would have to call techline next time.nAlso said that we will cover for the magnetron for the customer. Ordering magnetron.; ordrng 1 W11346197 (Magnetron)
We serviced a
SAMSUNG DRYER
Model DVE45M5500ZA3
Near Mentor, OH 44060
Jason N
Job Details: 09/21/2021
"Cc unit not turning drum, only hummingFound unit disassembled when arrived. Husband had taken apart to diagnose. Noted the drum light housing was cracked, most likely during disassembly. Reassembled enough to start dryer op test. Found motor humming, pushed drum by hand and was able to get to tumble. Motor weak, unit will need new drive motor. Initially customer declined, then changed mind before leaving. Paid remaining balance. Scheduled next service date. ; ordrng 1 DC31-00055G (Drive motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Avon, OH 44011
Angel
Job Details: 09/21/2021
C of not spinning. Verified and ran diagnostics no error codes tested spin and agitation and unit working as designed also did a auto test passed. Checked under unit and everything looks normal. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Willoughby Hills, OH 44094
Jason N
Job Details: 09/21/2021
"Cc unit not powering on Confirmed, ran diagnostics, found codes f6e2 for ACU cannot hear UI. Replaced console and main control using customer supplied pre Id part. Ran auto cycle and calibration. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS
Near Avon Lake, OH 44012
Angel
Job Details: 09/21/2021
"Cc that dishwasher was loud. Ran unit and it sounded normal just the sound of the wash pump when running. Ran diagnostics and found error code f6E1 inlet water low or no water, F6E2 fill valve, and F8E2 drain motor. Tested each components and were good took off drain pump and was clean and the fins were good as well was draining as it should. Could not find any problems explained to customer that it sounds normal and could not find any problems and can not order parts with out any problems showing up for me. Opt test ok."
We serviced a
AMANA REFRIGERATOR
Model SX23VE
Near Cleveland Heights, OH 44106
Jason N
Job Details: 09/21/2021
"Installed defrost timer and defrost t-stat. Let unit run to allow thermostat to close to ensure power to evaporator fan. After a few minutes, good power to evap fan, fan motor running. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Lorain, OH 44052
Angel
Job Details: 09/21/2021
Cc that the unit was not making ice. Verified temperature and freezer was at 13* so I ran diagnostics and checked for error codes E0 no error codes. Did a harvest and passed also did a fill test but was not receiving enough water opened the door to check filter and there was water all over top shelf filter was not inserted all the way. Reinstalled and tested no more leaks unit was dispensing water faster and ran another fill test and passed. Explained to customer to wait 36hrs for a full bin of ice. Could not find any other problems with unit. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Oberlin, OH 44074
David R
Job Details: 09/21/2021
Replaced actuator. Ran diagnostics. Tested good. Ran calibration. Good. Op test ok.
We serviced a
KITCHENAID RANGE
Model KSEG700EBS2
Near Bedford Heights, OH 44146
Manny
Job Details: 09/21/2021
"Replaced all parts ordered , opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Rocky River, OH 44116
Marie V
Job Details: 09/21/2021
Cc that the oven does not works. Confirmed. But you can hear spark going on somewhere but to ignitor. Check drawer was full and spark was going to the bottom instead of ignitor. Removed and tested . Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Streetsboro, OH 44241
Brian M
Job Details: 09/21/2021
"Cc unit giving errors and not functioning properly Unit is in garage Applied power found errors for water valve and pressure sensor Sediment in valve Advised in valve and pressure sensor replacement ; ordrng 1 WPW10448876 (switch-wl) and 1 W10599356 (water inlet valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HC
Near Parma, OH 44130
Gabriel P
Job Details: 09/21/2021
Found blower strip but not coming out spoke to bj and explain him ordering parts needed ; ordrng 1 279787 (Motor) and 1 WP697772 (Blower) and 1 W10841728 (Seal) and 1 W10888146 (Housing)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW4
Near Streetsboro, OH 44241
Brian M
Job Details: 09/21/2021
Installed element and switch OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Aurora, OH 44202
Manny
Job Details: 09/21/2021
"Unit is leaking form inlet valve and drip pan is broken, ordering drip pan and inlet valve. Office to contact customer when parts are available for next service appointment ; ordrng 1 W10865826 (Inlet valve) and 1 W11457241 (Pan drip), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Parma, OH 44134
Gabriel P
Job Details: 09/21/2021
"Found no issue unit started also ran calibration and auto test and also user interface test pass also call whirlpool if there was any updates on electronic user interface he said no,opt test ok"
We serviced a
JENN-AIR MICROWAVE
Model JMV9169BAS
Near Solon, OH 44139
Brian M
Job Details: 09/21/2021
Cc unit not heating Found primary winding on transformer open Needs transformer Transformer is NLACustomer
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Aurora, OH 44202
Brian M
Job Details: 09/21/2021
Installed red wire and replaced power cord OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Cleveland, OH 44113
Marie V
Job Details: 09/21/2021
Cc that they get a smell of burning from dryer. Confirmed. Took unit apart and removed all lint from inside. A do found wires from sensor pinch with heater. Removed and fix wires. Tested unit. Op test ok tried to verify good air flow. Cust has 2 vents outside not sure which one is the correct one but couldnt get air from any. Advice cust to call dryer vent wizard to help. Op test ok
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Parma Heights, OH 44130
Gabriel P
Job Details: 09/21/2021
"Found bad drain pump and it took out control ordering parts needed,; ordrng 1 W10919003 (Drain pump) and 1 W11170318 (Control)"
We serviced a
JENN-AIR MICROWAVE
Model JMV9186WS2
Near Lakewood, OH 44107
Gabriel P
Job Details: 09/21/2021
Found diode and capacitor sparking ordering parts needed ; ordrng 1 W10245183 (Magnetron) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Shaker Heights, OH 44122
Marie V
Job Details: 09/21/2021
"Cc that the unit will not dry plastic ,. Ran diag found error code of F7e1 heating no heat. After test was done check temp. Not good. Check continuity on heater. Is open . Uni will need new heating element. Cust will call back if they want to continue ; ordrng 1 W10518394 (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cleveland, OH 44104
Marie V
Job Details: 09/21/2021
"Cc that the unit is not making ice. Confirmed check temp. 1* in freezer 37* fresh food section and 8* inside ice maker box. Check fan for ice maker pass. Check error codes on ice maker E5. Cycled ice maker no water. Check heater for continuity pass. Ran step 15 and check for power at the heater, 120V. Cycled ice maker pass. Advice cust to monitor. Unit should start making ice in the next few hours. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Parma, OH 44134
Marie V
Job Details: 09/21/2021
"Cc that the unit went off balance but the last time the clothes were good it was a small load and they were not in one side on the drum. Ran diag, no error codes, ran auto test and calibration , pass. Tested shocks, they are good. Explain cust that sometimes unit will go off balance , that you can have small load, large load or medium load size and can go off balance. At this point everything tested good. Unit is working as designed. Explain cust to use 1-2 tablespoons of detergent and 6-7 bath towels = a full load."