We serviced a
AMANA WASHER
Model NTW4516FW4
Near Avon Lake, OH 44012
Marie V
Job Details: 03/02/2023
"Cc that the unit does not works properly and it wont wash and stays filling up non stop, and that is leaking. Stared unit. It stared leaking right away. Found rain pump is cracked, also ran auto test unit did not finished. Unit will need new drain pump and control. ; ordrng 1 W10919003 (Drain pump) and 1 W11603811 (Control)"
We serviced a
KITCHENAID RANGE
Model KODE500ESS20
Near Avon Lake, OH 44012
Marie V
Job Details: 03/02/2023
"Cc that was running a cleaning cycle on top oven and glass exploded. Confirmed inner door glass shattered. Used vacc, go get as many glasses possible. Ordering inner glass. Advice cust that unit is wiped out before use, dont want any small glasses on ovens. ; ordrng 2 WPW10618107 (Glass door)s"
We serviced a
MAYTAG WASHER
Model mvwc465hw2
Near Brook Park, OH 44142
Marie V
Job Details: 03/02/2023
"Cc that the unit is grinding, multiple times. Ran diag found error code f0e2 oversuds, stared a auto test, heard noise when started spinning. Found cam screw completely off, stared moving shaft up and down, explain cust, unit will need gearcase, this issue will come back if is not replaced. Cam, gearcase. Cust will not fix. ; ordrng 1 W11454372 (Gearcase) and 1 W10919191 (Washplate) and 1 W10721967 (Cam), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Brecksville, OH 44141
Corina B
Job Details: 03/02/2023
Replaced the harness for the freezer. Opt test ok;
We serviced a
MAYTAG WASHER
Model mvwb855dc3
Near Deerfield, OH 44411
Brian M
Job Details: 03/02/2023
Installed control and ui OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Strongsville, OH 44136
Marie V
Job Details: 03/02/2023
Replaced light switch. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Solon, OH 44139
Corina B
Job Details: 03/02/2023
"Cust showed pop, sent pic Cust showed pop, sent pic. CC that the unit is not working. Confirmed. Found the drain pump stuck on. Control is not responding. Checked the drain pump resistance 18.2 ohms. Will need a new drain pump and control. ; ordrng 1 W10919003 (Drain pump) and 1 W11603810 (Control)"
We serviced a
KENMORE REFRIGERATOR
Model 106.749394
Near Mayfield Heights, OH 44124
Joe O
Job Details: 03/02/2023
Cleared drain. Op test ok
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Maple Heights, OH 44137
David R
Job Details: 03/02/2023
"Cc unit taking 2-3 times to dry clothes. Took off vent, screen is covered with lint, took pic to document. Let customer know to clean lint catcher/filter or buy a new one. No air flow for unit. Unit itself is good and unit correctly. Good. Op Test Ok.; O-emld tckt"
We serviced a
MAYTAG DRYER
Model MGDX500XW0
Near Lyndhurst, OH 44124
Manny
Job Details: 03/02/2023
"Cc unit squeaking, verified and unit squeaking really loud, took apart and pulley and roller are seized up, unit needs repair kit, customer Will think it over and let us know if they want to proceed ; ordrng 1 4392067 (dryer repair kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near Pepper Pike, OH 44124
Manny
Job Details: 03/02/2023
"Replaced pulley belt and rollers, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Garfield Heights, OH 44125
David R
Job Details: 03/02/2023
"Cc trying to start unit after choosing cycle. Ran diagnostics, found F2E1 stuck key code and F5E1. Ordering latch and UI.; ordrng 1 W11112656 (Ui) and 1 W10810403 (Latch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KPA00
Near Pepper Pike, OH 44124
Jason N
Job Details: 03/02/2023
"Cc unit has a large dent in the sideSnapped pic of liner damage on rear left side of unit. Called wp techline, Nate, documented as non repairable liner damage."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near University Heights, OH 44118
Jason N
Job Details: 03/02/2023
"Cc unit leaking Customer stated water slowly coming out from underneath unit. They have since turned off the water supply. Turned water supply back on to unit. Found inlet valve lightly spraying water from crack in plastic housing. Inlet valve will need replaced. Customer is calling KA to see if they will cover repair. Estimate only at this time. ; ordrng 1 W10865826 (Inlet valve)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bedford Heights, OH 44146
David R
Job Details: 03/02/2023
"Cc unit will not stop spinning. Unplugged and plugged in unit. Ran diagnostics. No error codes. Ran test cycle. All components working. Found a stuck coin between agitator and basket, removed. Ran a drain/spin cycle. Took about 10 mins, ran all the way through cycle and ended. Good. Put a load on and ran Quick wash. Unit ran and cycled ended about 30 mins in. Good. Working fine. Op Test Ok.; ordrng 1 W11626074 (Control) and 1 W11626075 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JB2
Near Lyndhurst, OH 44124
Manny
Job Details: 03/02/2023
"Cc that oven not coming on, verified and unit just sparking and I can hear the gas on but no flames pulled warmer drawer out and it was completely packed with pans and trays, removed a few and oven coming on advise customer not to put too many pans and trays in the drawer as they can make the igniter to spark into them instead of the burner. Opt test ok unit working as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Chagrin Falls, OH 44023
Corina B
Job Details: 03/02/2023
CC that the unit is not filling with water. Confirmed. Ran diag 7-2 wash motor failure 8-4 overfill switch. The unit will fill sometimes then not the next time. Checked the motor 18.3 ohms. Checked the fuse on the control open. Will need a new pump and control. Office to reschedule appointments ; ordrng 1 W11629914 (Control) and 1 W11460946 (Pump and motor)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Chagrin Falls, OH 44023
Corina B
Job Details: 03/02/2023
CC that the oven is hot to touch and there is peeling on the top of the oven door. Service pointer w11614278 to replace the scoop. Heated oven to 400* took temps temperature are in range ; ordrng 1 W11251351 (Scoop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Mogadore, OH 44260
Brian M
Job Details: 03/02/2023
Cc screw fell out Bottom of icemaker screw popped out put back in OP Test Ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TS1
Near Maple Heights, OH 44137
David R
Job Details: 03/02/2023
"Customer just moved in this week, not cooling. Found ball of ice on Evap, leaking air into system. Will need evap and comp.; ordrng 1 5303918274 (Evap kit) and 1 240550946 (Comp), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Rocky River, OH 44116
Angel
Job Details: 03/02/2023
"Cc. Leak from front of unit. Confirmed cc. Took front of unit off, found water coming from detergent dispenser. Took off dispenser to check seal, seal was fine. Reset dispenser double checked tightness of screws. Ran cycle to check for leaks, no leaks found opt test good.."
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Avon Lake, OH 44012
Angel
Job Details: 03/02/2023
Cc that door was not closing properly. Verified and found on one side of the door the door hinge was not inserted completely inserted hinge as should opt test good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Strongsville, OH 44149
Marie V
Job Details: 03/02/2023
"Took unit out. Verify components with new meter found out, they are good. Unit will need electrician. Found a burned wire at the terminal box"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Maple Heights, OH 44137
David R
Job Details: 03/02/2023
"Cc unit is cooling but bottom section is Freezing everything. Another company came out recently and replaced Evap/Comp last year 11/22. Unit is in garage per owners manual This refrigerator is intended for use in a location where the temperature ranges from a minimum of 55?F (13?C) to a maximum of 110?F (43?C), right now it is 40* out. Tested temp with temp probe. FF section reading 30*. Followed tech sheet, found load failure of Main control and RC sensor. Ordering control and sensor. ** after repair, call techline to document unit being outside in non heated garage. ; ordrng 1 W11353813 (Control assembly) and 1 W11438736 (Thermistor) and 1 8009 (Bulb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ03
Near Westlake, OH 44145
Manny
Job Details: 03/02/2023
"Replaced Fz door, advise customer to allow 24 to 48 hours for proper ice production. Opt test ok"
We serviced a
WHIRLPOOL WASHER
Model mvw4505mw0
Near Cleveland Heights, OH 44118
Jason N
Job Details: 03/02/2023
"Cc unit control not always allowing unit to startStarted normal cycle, unit started properly. Customer tatted the lights dont always count down when holding start button. Did not find any issue with start button. Advised customer that start button is a membrane button and will need to be pushed down to make proper contact. Unit is working as designed, customer instruct only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Shaker Heights, OH 44122
Corina B
Job Details: 03/02/2023
Replaced the ice maker. Opt test ok brought damper back for return.
We serviced a
GE REFRIGERATOR
Model PWE23KMKGES
Near Mentor, OH 44060
Joe O
Job Details: 03/02/2023
Installed ff evap fan motor. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Avon Lake, OH 44012
Angel
Job Details: 03/02/2023
Replaced door made sure everything was secure and the wiring was routed properly opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model DU930PWSSO
Near Rocky River, OH 44116
Angel
Job Details: 03/02/2023
"Cc. Water leaking out bottom of door. Tried to verify cc. Took bottom of unit off, started cycle to monitor for leaks. No leaks found, Stopped and cancelled cycle after a few min, opened door. Found alot of suds. Took front panel off door To examine for water marks. None found. Reassembled unit, instructed customer on sudsing and how to avoid it. Customer confirmed that suds where coming out during leak, said it didnt start till he changed detergent. Recommended he go back to old detergent."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near North Ridgeville, OH 44039
David R
Job Details: 03/02/2023
"Cc unit making grinding noise in agitate. No error codes. Ran diagnostics mode, heard some scrapping. Found a coin in between basket and agitator. Removed. Ran diagnostics again, good. All components working and sounding normal. Ran unit with clothes in. Good. All normal sounds. Let customer know Extra Power was activated and went over that option. Op Test Ok."
We serviced a
WHIRLPOOL STACK W/D
Model lte5243dqb
Near Beachwood, OH 44122
Corina B
Job Details: 03/02/2023
"CC that the washer does not work and there is a burning smell in the dryer. Checked power at the outlet, 0 volts. Found the breaker was tripped. Washer started working. Turned dryer on let run for 15 minutes. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. No unusual smell from the dryer. Washer is working. Opt test ok. Gave cut dryer vent wizards number"
We serviced a
FRIGIDAIRE RANGE
Model FGGH3047VFB
Near Willowick, OH 44095
Jason N
Job Details: 03/02/2023
"Cc unit oven not heating properlyRan bake test, found ignitor not glowing, checked power in to unit, good at 118v. Ignitor will need replaced. Reaplced ignitor using truck stock part. Reran bake test to 350 degrees. Good ignition and preheat. Op test good. ; used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Mentor, OH 44060
Joe O
Job Details: 03/02/2023
Installed actuator. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Maple Heights, OH 44137
Gabriel P
Job Details: 03/02/2023
A piece of icemaker tray came off and customer didnt know how to put back in correct issue also replace gasket opt test ok
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Cleveland, OH 44128
Gabriel P
Job Details: 03/02/2023
There was a seal system done in 2020 when took back panel notice a little dye on floor check for any leaks found non check psi on low side it was low 5 into a vacuum put nitrogen no leaks found put it into a vacuum it stay in 30 inch vacuum then charge it looking good took pictures of gauge of results waited 30 minutes to see if it start cooling and it feel like is start getting cold if customer call back tomorrow order compressor W10507884 opt test ok
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CW5
Near Aurora, OH 44202
Brian M
Job Details: 03/02/2023
Cc unit not showing display.Found display super dim Needs control ; ordrng 1 W10907911 (panl-cntrl) and 1 SHIPPING (SHIPPING LOGISTICS*)
We serviced a
KENMORE DRYER
Model 417.840825
Near Fairview Park, OH 44126
Manny
Job Details: 03/02/2023
"Cc unit no heating verified and no heating checked power and good voltage, took apart and relay on control is buzzing, checked power coming from control and its fluctuating between 12v to 100v took apart to see if anything was short to ground and heater is open, unit has a short on controll and no continuity on heater, unit needs heaters and control, customer will not proceed with the repair.; ordrng 1 137009010 (control board) and 1 131553900 (heater-housing assy), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near North Olmsted, OH 44070
Marie V
Job Details: 03/02/2023
"Cc that the unit is not heating. Ran diag found error codes , F2e1ui stuck button. , f7e1 no heat control deactivated heating if water not in correct temp, f5e1 door stuck open . Verify heating connection is good. Allowed service test to finish and took temps at the end, 160* showed cust, also left some rinse aid for cust to try. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Cleveland, OH 44105
Gabriel P
Job Details: 03/02/2023
"Found fill tube not insert it to icemaker bucket and also found ice build up steam ice,correct issue with icemaker,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Olmsted Falls, OH 44138
Gabriel P
Job Details: 03/02/2023
Ran diagnostic no error code ran few cycles and it pass unit working as design cannot duplicate issue
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Painesville, OH 44077
Dan H
Job Details: 03/02/2023
"Customer complaint that element burned out, confirmed, no power to element, installed new element and control, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED8540FW0
Near Painesville, OH 44077
Dan H
Job Details: 03/02/2023
"Installed element, element housing, thermal fuse, thermostat , thermistor, and thermal cut off, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Painesville, OH 44077
Dan H
Job Details: 03/02/2023
"Customer complaint that unit is not starting, started normal wash cycle, no water entering unit, found hot and cold valves turned off , turned on unit filled and began washing, unit is operating as designed"
We serviced a
SAMSUNG DRYER
Model DV48H7400EWA2
Near Conneaut, OH 44030
Dan H
Job Details: 03/02/2023
"Customer complaint that unit is not heating, confirmed, found element open, unit needs new element ; ordrng 1 DC97-14486A (Element), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE REFRIGERATOR
Model GSH25JSTFSS
Near Ashtabula, OH 44004
Dan H
Job Details: 03/02/2023
"Customer complaint that evaporator keeps freezing solid, found defrost heater open, unit needs new heater ; ordrng 1 WR51X10055 (Heater), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Elyria, OH 44035
Gabriel P
Job Details: 03/02/2023
Found 120 v going to control but is not responding ordering ; ordrng 1 W11419171 (Control) and 1 W11394572 (Latch)
We serviced a
KITCHENAID DISHWASHER
Model KUDS24SEBS5
Near Oberlin, OH 44074
David R
Job Details: 03/02/2023
"Cc unit not going through cycles. Found unit will only drain and not wash. Founded shorted wash motor and traced back power from control, shorted relay on control. Wash motor is available W10428773 (wash motor) $380.00 but main control 8051136 is NLA. Unit is from 1998/99."
We serviced a
GE DISHWASHER
Model GDT645SYN2FS
Near Madison, OH 44057
Dan H
Job Details: 03/02/2023
"Customer complaint that unit is shutting off mid cycle and flashes h20 error , started normal wash cycle, unit filled and began washing, unit did not shut off, found service bulletin addressing h20 error that say to replace the control; ordrng 1 WD21X25992 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cleveland, OH 44135
Manny
Job Details: 03/02/2023
"Replaced main control, advise customer to monitor the unit and if issue returns to let us know, opt test ok took core for return"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/02/2023
Cc that the unit is loud confirmed. Took unit apart and found motor is loud. Unit will need new motor and blower wheel. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Painesville, OH 44077
Joe O
Job Details: 03/02/2023
"Cc: ff led out, gasket rippedFound minor tear in gasket. Found ff led out. Needs ff led and gasket. Customer does not want to repair at this time. ; ordrng 1 W10695459 (module) and 1 W10407212 (gasket-fip), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC3
Near Aurora, OH 44202
Brian M
Job Details: 03/02/2023
Cc of errors Found error of f6e2 f6e3 and f5e2Communication errors Needs control and ui ; ordrng 1 W11327395 (cntrl-elec) and 1 W11482418 (Control) and 1 SHIPPING (SHIPPING LOGISTICS*)
We serviced a
AMANA COOKTOP ELE
Model AGR5330BAW3
Near Cleveland, OH 44109
Gabriel P
Job Details: 03/01/2023
Found right hinge on door not inserted all the way replace seal and still melted gasket after pre heat also noticed botton pan was out not inserted in that could be from the factory cause preview technician did not mess with the bottom pan but I have to order another gasket ; ordrng 1 WPW10535778 (Seal)
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Cleveland, OH 44130
David R
Job Details: 03/01/2023
"Heater coils were broke. Replaced heater and cutoff kit. Ran unit. Heating and cycling. Went to check vents. Customer to clean outside vent, took pic, sticks or a nest at the end blocking some airflow. Unit itself is good. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Eastlake, OH 44095
Corina B
Job Details: 03/01/2023
"CC that the blankets do not spin out when the agitator is out. Ran diag F9e1 Drain Pump System,. Started a cycle with the blanket without the agitator. Adjust to wrap the blanket around the basket. 1-2 tablespoons of he detergent or 1 pod per load. Opt test ok."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NB0A
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 03/01/2023
Ran normal cycle and watch it and found no leaks at the moment waiting about 30 minutes more and see if it leaks if it dont advise customer to monitor and if they see it leaking to make sure to trace it down and recorded so Ill have and idea what part they will need .
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Madison, OH 44057
Dan H
Job Details: 03/01/2023
"Customer complaint that unit is leaking, found water leaking passed door gasket, installed new door gasket, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB05
Near North Benton, OH 44449
Brian M
Job Details: 03/01/2023
Epoxy kit, Filled crack advised to watch
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ07
Near Chardon, OH 44024
Jason N
Job Details: 03/01/2023
"Cc unit fault code f4e4Customer stated when they use the popcorn button, fault code f4e4 appears on display within 15 seconds. Verified f4e4 for humidity sensor error. Pulled unit from cabinet space and replaced humidity sensor using customer supplied pre Id part. Reinstalled unit into cabinet space. Ran sensor cook test, op test no good, fault reappeared. Unit will need control. Part not showing in stock from Marcone, office to contact customer with next service date. ; ordrng 1 W11342846 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kent, OH 44240
Brian M
Job Details: 03/01/2023
Installed pump OP Test Ok
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near Willowick, OH 44095
Corina B
Job Details: 03/01/2023
"CC that the unit does not start. Confirmed. Found the latch is open. Will need a latch. ; ordrng 1 WD21X10490 (Latch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Avon Lake, OH 44012
Gabriel P
Job Details: 03/01/2023
Check vent for air flow is good not perfect or excellent but is good call whirlpool tech line they say it could be slightly off on air pressure coming to outside being 16 ft long and it triggers it but if is drying and finishing cycle to not worry about it
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Avon, OH 44011
Marie V
Job Details: 03/01/2023
"When arrived cust said that unit stopped making ice too. Replaced plate. Op test ok took temps and 0*in freezer and 15* on ice maker box, rn diag error code E0 for ice maker. Some ice in it but small. Verify water flow at the door is good. Cycled ice maker no enough water coming in. Ordering parts needed. ; ordrng 1 WPW10341329 (Valve) and 1 W11087201 (Heater fill tube)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Madison, OH 44057
Dan H
Job Details: 03/01/2023
"Installed new shifter, cam kit, and belt, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Painesville, OH 44077
Dan H
Job Details: 03/01/2023
"Customer complaint that unit is not spinning properly, ran diagnostics found f0e5(off balance), f5e1(lid lock fault), f2e1(stuck key), and f7e1(basket speed fault) error codes, an manual test cycle, lid locks, found hub worn out, installed new hub, op test good ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Eastlake, OH 44095
Dan H
Job Details: 03/01/2023
"Customer complaint that unit is not making ice, confirmed, found self piercing saddle valve clogged, advised customer to have piercing valve changed with ball valve, cycled ice maker , ice maker cycled and filled, unit is operating as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aurora, OH 44202
Brian M
Job Details: 03/01/2023
Cc of leak Found leak coming from upper corners Ran several test made adjustments seemed to stop Advised to watch
We serviced a
MAYTAG DRYER
Model MGD5630HW0
Near Cleveland Heights, OH 44121
Corina B
Job Details: 03/01/2023
Cleaned the blower wheel. Flipped the door to open the opposite way. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parma Heights, OH 44130
David R
Job Details: 03/01/2023
Replaced latch. Ran diagnostics. Good. Op Test Ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Parma, OH 44130
David R
Job Details: 03/01/2023
"Cc unit not spinning. SP #: W11457833. Followed. Replaced Actuator from t/s. Ran diagnostics, no error codes. Ran test mode. Good. Ran calibration, good. Advised customer of drain hose needed to be certain height per owners manual or water will siphon on. Unit is good. Op Test Ok.; used 1 SHIPPING (SHIPPING LOGISTICS*), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bay Village, OH 44140
Angel
Job Details: 03/01/2023
"Cc. Unit would not turn on. Verified cc. Tested outlet voltage 120v open up ui cabinet test voltage at main control 120v. LED light on board not on, ordered main control board. Scheduled follow up appt.; ordrng 1 W11170319 (Main board)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC3
Near South Euclid, OH 44121
Corina B
Job Details: 03/01/2023
"CC that the unit has a fault code of a drain, but started working again. Confirmed. Ran diag f9e1, Drain Pump System Problem. Cleared code. Tested the drain pump, pumping water out. Cold and hot, good. Checked the wires, good. Ran a rinse and spin. With clothes. Opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Bay Village, OH 44140
Angel
Job Details: 03/01/2023
"Cc. Unit would not start spin light flashing. Verified cc, found unit in pause. Customer was not aware of how to cancel out the pause. Instructed customer on how to cancel the pause. Ran diagnostics to make sure that was the only cause."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Eastlake, OH 44095
Dan H
Job Details: 03/01/2023
"Customer complaint that lid is broken, lid is not broken, started normal wash cycle, lid locked, cycle started, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Avon Lake, OH 44012
Angel
Job Details: 03/01/2023
"Cc after load of clothes, unit would not start back up. Confirmed no power to main board. Checked gfci, reset gfci. Unit started working, ran a system diagnostics no faults found. Done a general look over on motor and transmission, found oil starting to leak on transmission. Ordered transmission, checked motor, found to be noisy ordered drive motor. Changed belt, cam. Missing shield, ordered shield.; ordrng 1 W11454734 (Gear case) and 1 W11026785 (Drive motor) and 1 WPW10427633 (Shield)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Seven Hills, OH 44131
David R
Job Details: 03/01/2023
Replaced in FF left light and top module. Good. All lights working. Op Test Ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Willoughby, OH 44094
Dan H
Job Details: 03/01/2023
"Customer complaint that lights are out and unit is freezing food in deli drawer, found temperature set at 34 degrees, adjusted to recommended, installed new fresh food section led module, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Avon Lake, OH 44012
Angel
Job Details: 03/01/2023
Cc that unit has been building up frost around the back panel in the freezer at the mount is fine because he unplugged it to thaw the frost up. So we removed the evaporator cover and we found that the thermistor was placed on the shrink wrap on the line instead of the actual aluminum line to read the temperature correctly. So we removed it and placed it on its correct spot and added a zip tie to secure it. Explained to customer issue and recommended him to monitor it for now and if it happens again he will need the main board replaced with thermistor and harness opt test good.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Brecksville, OH 44141
David R
Job Details: 03/01/2023
Replaced UI console. Tested oven and microwave. Both are working. Good. Op Test Ok.
We serviced a
KENMORE REFRIGERATOR
Model 253.78973801
Near Beachwood, OH 44122
Manny
Job Details: 03/01/2023
"Cc unit still not cooling, verified and unit is off due to the temperature in the garage, temps in the garage 51 temps in ff 47, spoke to BJ to see if this unit is garage ready and its not he recommended customer heating the garage or moving the unit from garage. Unit working as designed, opt test ok"
We serviced a
MAYTAG WASH/DRY STACK
Model MHW5630HW0
Near Beachwood, OH 44122
Manny
Job Details: 03/01/2023
"Cc unit leaking from the bottom, customer showed me pictures of the water coming from underneath the unit, ran quick cycle and ran through the whole cycle(17mins cycle) and no leaks, set to drain and spin with towels and no leaks, found SP#W11481731 for dispenser intermittent leak, and call for replacing the dispenser, ordering dispenser.; ordrng 1 W11524103 (Dispenser assembly)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Mentor, OH 44060
Dan H
Job Details: 03/01/2023
"Installed new bake element, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Cleveland, OH 44105
Manny
Job Details: 03/01/2023
"Customer handed me the compressor box, and it looks damaged, he said it came like that, Compressor suction line is cracked and the box has lots of damage and holes see pics, reordering compressor kit. Advise customer to let us know if box is damaged, as the part could also be damaged inside the box, and if is damaged to take a pic and send it to us, so we can proceed accordingly.; ordrng 1 W11580057 (Compressor kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Lorain, OH 44053
Angel
Job Details: 03/01/2023
"Cc. Freezer door would not open, confirmed cc. Door was some what frozen shut. Got door to open found block of ice on bottom of drawer. Due to drain tube being frozen and clogged with debris. Steamed drawer to remove ice, removed draw panel, removed drawer assembly. Steamed cabinet, removed ice maker and back panel. Steamed drain. Reassembled all of the above. Removed back panel at back of the fridge, cleaned and steamed drain line. Reassembled back of unit. Instructed customer on what to look for with seal."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Mentor, OH 44060
Dan H
Job Details: 03/01/2023
"Installed new ice maker , op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Brecksville, OH 44141
Manny
Job Details: 03/01/2023
"Cc unit not dissolve the soap, verified and dry soap on dispenser, ran diagnostics and found code 6-1 for no/low water pressure, let the cycle go through and its filling but takes a while to fill, customer stated they are aware of an issue with the house water pressure. Found spray arms partially clogged, removed the debris from the arms jet and arms moving again, dispensers latch is weak, advise customer to contact a plumber for the water pressure and to let us know if the want to order the parts after the pressure has been fixed. Opt test ok; ordrng 1 W10861000 (detergent dispenser) and 1 WPW10448645 (spray arm) and 1 W11101428 (arm-spray), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Columbia Station, OH 44028
David R
Job Details: 03/01/2023
"Cc smelling gas from oven while in use, customer saying bake electrode will constantly go off and on repeatedly as off its trying to light but will not. Will repeatedly spark without lighting. Weak electrode, started to curve away from burner. Repeated sparking. Will need Spark Module and Electrode. Customer does not want repair done. Do not order parts. ; ordrng 1 WPW10511278 (Spark module) and 1 WP9758079 (Electrode, bake), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near North Olmsted, OH 44070
Manny
Job Details: 03/01/2023
"Installed 3rd rack nuts ran cycle no leaks, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrv986fdem01
Near Lakewood, OH 44107
Angel
Job Details: 03/01/2023
"Cc. Not cooling properly, frost build up on evap. Covers both freezer and fresh food side. Confirmed customer complaint. Both sections where covered in frost, explained to customer about service pointer, about issues that he is having, gave customer estimate on parts need for repair. But we noticed deli control board was having issues, customer confirmed that it was not accepting input, recommend that we unplug the board, and have customer unplug unit for 2 to 3 days to defrost unit. After which to plug unit back in and leaving deli drawer unplugged to see if that will fix his issue and if not he stated he will think about it if he wants to continue with repair.; ordrng 1 W11387384 (Ui) and 1 WPW10675033 (Main board) and 1 W11087438 (Fan kit) and 1 W11457241 (Pan kit) and 1 W10316760 (Thermistor kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Mentor, OH 44060
Dan H
Job Details: 03/01/2023
"Customer complaint that basket is off kilter, ran diagnostics no error codes found, ran drain and spin cycle with wet load, unit spun out and did not go out of balance, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Cleveland, OH 44113
Angel
Job Details: 03/01/2023
"Cc. Not drying consistently. Ran diagnostics, no error codes, ran test mode, passed, checked heating element tested good. Ohm tested heating element tested good at 13.9 ohms voltage tested control board tested good 120v. Instructed customer to prime hot water at sink first and to use rinse aid during operation. Which they have not used. Con not duplicate any issues with heater."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near North Ridgeville, OH 44039
David R
Job Details: 03/01/2023
"Cc unit squeaking/squealing and that the Timer is not moving. Confirmed 240vAc coming from house to unit. Confirmed the squeaking, roller wheels coming apart. Unhooked the back of the went. Let unit for at time dry starting at 60 mins and timed to see if timer moving. Ran unit for 15 mins, timer not moving, no clicking from timer or movement through the little window on timer, open contacts. Checked all components, thermostat fix open. Will need timer, thermostat, and dryer kit. Customer paid svc, do not order parts ; ordrng 1 WPW10185992 (Timer) and 1 WP8318268 (Thermostat fix) and 1 4392067 (Dryer repair kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE RANGE
Model JGB908CEK1CC
Near Mentor, OH 44060
Dan H
Job Details: 03/01/2023
"Installed ew control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chardon, OH 44024
Jason N
Job Details: 03/01/2023
"Cc unit not making iceCustomer stated unit started making ice 2 days ago but they wanted to keep appointment. Found ice container is full of ice. Ran ice maker diagnostics, reported back e0, no codes. Ran ice box fan test, good airflow. Ran ice maker thermistor test, reported back 01 passed. No issues found at this time."
We serviced a
SAMSUNG DRYER
Model DV45K6500GVA3
Near Willoughby Hills, OH 44094
Jason N
Job Details: 03/01/2023
"Cc unit squeaking noiseFound idler pulley is worn as well as rear support roller. Ordering pulley, belt and support rollers for replacement. ; ordrng 2 DC97-16782A (Roller)s and 1 DC93-00634A (Pulley) and 1 6602-001655 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cleveland, OH 44104
Gabriel P
Job Details: 03/01/2023
Found gearcase making loud noise and leaking lots of oil ordering parts listed ; ordrng 1 W10915701 (Rottor) and 1 W10754448 (Shifter) and 1 W10734521 (Slider) and 1 W10915700 (Motor) and 1 W11449841 (Gearcase)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Avon, OH 44011
Marie V
Job Details: 03/01/2023
"Cc that non but one burner works. Tested all of them, found left front not working. Is getting proper voltage. Unit will need infinite switch and burner.. ; ordrng 1 W11517959 (Burner) and 1 WPW10434452 (Infinite switch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near South Euclid, OH 44121
Corina B
Job Details: 03/01/2023
CC that the oven does not heat. Confirmed. Checked the amp 0 amps. Replaced the igniter. Tested. Heated opt test ok.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Solon, OH 44139
Brian M
Job Details: 03/01/2023
"Part did not arrive Diagnosis unit will turn on then shut off, control stops sending power Needs control, also found door hanging low and needs lifted to go into place needs hinge ; schdld next appmnt for 3/6 MON !"