We serviced a
KENMORE WASHER
Model 110.5142511
Near Madison, OH 44057
Jeff M
Job Details: 07/27/2021
The suspension is worn out counterbalance rings separate from the tub customer purchase this machine used and I was able to place the counterbalance ring back in position so the machine would work in the meantime
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS208SBL00
Near Chesterland, OH 44026
Joe O
Job Details: 07/27/2021
"Cc: long preheat times, temperature not hot enoughFound outer broil element open. Bake element is functioning. Needs broil element; ordrng 1 WP9760774 (elmnt-brol), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE WASHER
Model FWS1233FS0
Near Willoughby, OH 44094
Joe O
Job Details: 07/27/2021
"Cc: stopped mid cycle, not draining or spinningCustomer stated the unit stopped after the rinse and did not drain or spin. She stated after awhile uThe unit eventually drained the water but thats it. Ran manual spin, unit is spinning and draining. Ran rinse, unit is rinsing, draining and spinning. Found belt worn. Needs drive beltCustomer does not want to repair at this time; ordrng 1 134511600 (v-belt), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near North Madison, OH 44057
Jeff M
Job Details: 07/27/2021
Installed the new part op tested good. Timer; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Fairview Park, OH 44126
Marie V
Job Details: 07/27/2021
"Cc that cant get unit back to recommended and everything is super cold on fresh food section. Confirmed. Control is not responding Will need new control. Replaced control from T/S, programmed to 1-2 by label. Op test ok; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJV00
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/27/2021
The freezer evaporator is frosted over heavily the lines by the compressor compartment are all frosted over. The freezer evaporator fan is running theres no air transfer To the fresh food compartment. I put the unit in diagnostics theres no error codes the defrost heater is operating. It could be the evaporator fan is malfunctioning or the dampener is not opening correctly. And I was reading through the notes There is mentioned it could be a restriction. The unit needs an evaporator fan a filter dryer a dampener control assembly and an evaporator fan. ; ordrng 1 W11369036 (Fan) and 1 W11087463 (Damper) and 1 W11490399 (Dryer) and 1 W11394622 (Evap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Perry, OH 44081
Jeff M
Job Details: 07/27/2021
L one wire nut was loose re-tighten the nut
We serviced a
KITCHENAID RANGE
Model KGSK901SSS01
Near Lakewood, OH 44107
Corina B
Job Details: 07/27/2021
"CC that f1e1 comes on. Checked the temp sensor, good. Checked the wires to the sensor and the latch, good. Will need a main control. When looking at the control p/n show the ui. Called BJ to find correct number. Office to reschedule. ; O-emld tckt"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Cleveland, OH 44102
Corina B
Job Details: 07/27/2021
"CC that there is a ticking noise. Confirmed. Found the idler pulley, wobbling. Replaced the idler pulley. Replaced the dryer repair kit from t/s. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Streetsboro, OH 44241
Brian M
Job Details: 07/27/2021
Stopped and spoke with customers son still no part ; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Streetsboro, OH 44241
Brian M
Job Details: 07/27/2021
Installed control and spark module OP Test Ok
We serviced a
GE REFRIGERATOR
Model TFX26ZPDAWW
Near Shaker Heights, OH 44122
Dan H
Job Details: 07/27/2021
"Cleared evaporator, installed heater and defrost heater, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near University Heights, OH 44118
Jason N
Job Details: 07/27/2021
"Cc unit top rack piece broken and cabinet damagedFound RH adjuster wheel broken away from adjuster body. This was not like this during last service, I would have noticed. Snapped pic. Found cabinet trim next to unit separated from side panel. Customer claimed technician must have damaged as they were pulling the unit in and out of the cabinet space. False. Unit was never uninstalled or reinstalled during the last service for replacing the wash motor, I replace wash motors while units are installed. Snapped pics. Replaced upper rack adjusters using customer supplied pre Id parts. Rack op test good. ; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Beachwood, OH 44122
Jason N
Job Details: 07/27/2021
Cc unit front panel needs replaced due to damage.Replaced front door panel skin using customer supplied pre Id part. Customer satisfied with appearance. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Painesville, OH 44077
Jeff M
Job Details: 07/27/2021
Customer was experiencing freezing on the middle shelf I adjusted the temperatures by 2? unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Mentor, OH 44060
Joe O
Job Details: 07/27/2021
Installed ice maker. Cycled. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Rocky River, OH 44116
Marie V
Job Details: 07/27/2021
"Cc that the door wont close. Confirmed found bottom hinge off the pin place causing door not to line up, corrected issue. Ask manager in Lowes if the dent on door they wanted to fix or sell as it is, they will sell unit as it is. Op test ok."
We serviced a
KITCHENAID DISHWASHER
Model n/a
Near Beachwood, OH 44122
Jason N
Job Details: 07/27/2021
"Cc unit handle loose.Confirmed handle loose, tightened set screws. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Mentor, OH 44060
Joe O
Job Details: 07/27/2021
"Cc: not startingCustomer showed video, unit turned on, would rotate back and forth for a second, then shut off. Found no stored error codes. Ran diagnostics test cycle. Found cam worn. Found gear case leaking oil, and belt slipping on pulley. Needs gear case, cam, and belt. Gear case and cam show out of stock. Office to reschedule ; ordrng 1 W11423758 (Gear case) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
MAYTAG RANGE
Model MGR8670WS0
Near Avon, OH 44011
Gabriel P
Job Details: 07/27/2021
"Unit will start to heat the moment the power comes on and would not shut off contacted tech line Ian 7731353063 was told bake relay is shorted call safety they will cover trip and diagnostic and Cust will be responsible for the labor and parts Unit will need main control. Customer will think about repair; ordrng 1 WPW10271776 (Elec control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Strongsville, OH 44136
David R
Job Details: 07/27/2021
Replaced pad. Tested. Ice and water good. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS6
Near Strongsville, OH 44136
David R
Job Details: 07/27/2021
Customer complaint unit lights not working and ice/water dispenser off. Found unit in Sabbath mode. Showed customer what was wrong. Accidentally hit the sabbath mode. Corrected. All components working properly. ; used 1 SENIORDISCOUNT (senior discount) from stock
We serviced a
KITCHENAID RANGE
Model KDRS505XSS01
Near Beachwood, OH 44122
Jason N
Job Details: 07/27/2021
"Cc unit burner not sparking. Tested all burners operation. LF burner not sparking/igniting. Burner will spark when other burners are turned on. Unit needs ignition switch. Replaced ignition switch using misc truck stock part. Retested all burners, all burners sparking and igniting properly. Op test good. ; used 1 WPW10204718 (Ignition harness) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Strongsville, OH 44136
David R
Job Details: 07/27/2021
"Did not receive gearcase, got a GE washer knob. Checked and have right model and part number. Re ordering ; ordrng 1 W11423758 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Ravenna, OH 44266
Brian M
Job Details: 07/27/2021
Cc unit not cooling properly Found fridge at 37 and freezer at 1 degrees unit is making ice and has full ice bin Customer stated that it seemed to be intermittently. Removed kick plate found condenser packed with dog hair Cleaned condenser advised to watch for 48 hours
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Mentor, OH 44060
Jeff M
Job Details: 07/27/2021
Installed new part zero change customer very much so wanted me to put the old part back in even though it does the exact same thing. So I did. The issue was not the racks its not the rails its not the seals its the fact that the hole that the dishwasher sits in is too small for the machine customer needs a carpenter to come out and make the hall larger
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Mentor, OH 44060
Joe O
Job Details: 07/27/2021
Installed dispenser. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Westlake, OH 44145
Gabriel P
Job Details: 07/27/2021
"Cc freezer door wont close, found sheet of ice on freezer door Defrost the freezer ice buildup. Opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44128
Dan H
Job Details: 07/27/2021
"Customer complaint that unit takes too long to fill, ran diagnostics found f8e1(long/no fill) error code, found cold water supply valve barely open, opened, op test good"
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/27/2021
As per service pointer unit will need door parts and switches. Office please make sure I have 2interlock switches for microwave.; ordrng 1 W10775493 (Glass door panel) and 1 W10687342 (Door assy) and 1 W11449277 (Interlock harness) and 1 W10874474 (Door hinge)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0EB0
Near Fairview Park, OH 44126
Marie V
Job Details: 07/27/2021
"Cc that the oven started heating up non stop, unit was pulled out and unplugged when arrived. Confirmed error code, unit will need control board and oven sensor. Gave estimate to cust, cust will buy new.; ordrng 1 WPW10586736 (Control) and 1 W10833885 (Sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/27/2021
Replace shifter actuator. Ran calibration unit optest ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Rocky River, OH 44116
Marie V
Job Details: 07/27/2021
"Replaced ice maker, it cycle, no water came in, water was turned off. Cycled ice maker and it filled with water. Advice cust to get rid of the first few batches of ice because ice maker it been in a box, and that to allow unit a few hours to start making ice. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bay Village, OH 44140
Marie V
Job Details: 07/27/2021
"Cc that the unit shakes sometimes it takes up to 3 times to get the clothes rearranged and up and going. Ran diag found error code of F0E5 off balance load. Ran auto test. Pass, ran calibration and explain cust how much water this unit uses and how much to load unit and what to do when is a off balance load, cust said that they had off balance before. Op test ok"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Lorain, OH 44052
Gabriel P
Job Details: 07/27/2021
"Cc unit fills with water after draining and unit starts again on its own, found long fill no fill error code. Advice customer to raise drain hose. Unit is working as designed. Customer wants us to work on second unit but not work order advise him to call and set up service so we can come back and work on it. Drain hose on floor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Painesville, OH 44077
Joe O
Job Details: 07/27/2021
"Installed evap fan motor, and blade. Op test ok"
We serviced a
WHIRLPOOL WALL OVEN COMBO
Model WOC97ES0ES01
Near Westlake, OH 44145
Marie V
Job Details: 07/27/2021
"Cc that the microwave will not work is showing open and close door. Door is not warped, and when u press switches do not make any difference.unit will need new door switches. Cust will call back if they want to continue ; ordrng 1 W11449277 (Harness interlock) and 1 WPW10128850 (Arm), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Mentor, OH 44060
Jeff M
Job Details: 07/27/2021
The pump came broken. We order a new pump motor; ordrng 1 W10805015 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Cleveland, OH 44114
Corina B
Job Details: 07/27/2021
CC that the unit is not cooling. Confirmed. Fz 45* ff 53*. Checked the frost pattern on the evaporator ball of ice at the top of the evaporator. Will need a compressor and evaporator. The thermistor cover broke. Office to reschedule. ; ordrng 1 W11459354 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 WP67003924 (Cover)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Cleveland, OH 44104
Corina B
Job Details: 07/27/2021
CC that the unit does not start a cycle. Confirmed. Found drain hose only 18 off the ground. Advised cust to raise the drain hose 39 off the ground. Started a cycle. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lorain, OH 44053
Gabriel P
Job Details: 07/27/2021
"Cc unit making loud noise when operating, ran diagnostics found no error codes, leveled the unit and is working as designed."
We serviced a
KITCHENAID BUILT IN FRIDGE
Model KSSC42QKS02
Near Painesville, OH 44077
Jeff M
Job Details: 07/27/2021
Installed the new part op tested good. Control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Geneva, OH 44041
Joe O
Job Details: 07/27/2021
Installed ice maker. Cycled. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Broadview Heights, OH 44147
David R
Job Details: 07/27/2021
Replaced right door gasket. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near North Royalton, OH 44133
David R
Job Details: 07/27/2021
Replaced damper. Adjusted temp. Good. Op test ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kent, OH 44240
Brian M
Job Details: 07/27/2021
Cc unit not starting Found door switch broken Replaced using truck stock OP Test Ok ; used 1 WPW10569603 (DOOR SWTCH XXACADEMY RETURNX) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ08
Near Rootstown, OH 44272
Brian M
Job Details: 07/27/2021
Cc unit too cold on ff section Found damper functioning when turned on and off but will not function during manual test same as evap will not run during test and kicks out Needs control and UI ; ordrng 1 W11399844 (Control) and 1 W11269232 (panel-ui)
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSS1
Near Solon, OH 44139
Dan H
Job Details: 07/27/2021
"Customer complaint that customer found a melted piece, ran test cycle , unit completed, heater is working, unit is operating as designed"
We serviced a
WHIRLPOOL DRYER
Model WED9400SU0
Near Ravenna, OH 44266
Brian M
Job Details: 07/27/2021
Cc unit wont start Found thermal fuse open Replaced using truck stock OP Test Ok ; used 1 3392519 () from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Strongsville, OH 44136
David R
Job Details: 07/27/2021
Found wires under the door not plugged in. Corrected. Tested water and could hear valves activating. Ice cubed/crusted good. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Mayfield Heights, OH 44124
Jason N
Job Details: 07/27/2021
"Cc unit not washing clothingRan diagnostics, found codes f7e6 for motor fault. Check under unit. Found shifter arm had slipped out of splutch yoke. Per service pointer replace shift actuator. Replaced shifter using truck stock. Ran calibration and auto test. All functions passed. Op test good. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB00
Near Cleveland, OH 44120
Corina B
Job Details: 07/27/2021
Replaced the ice maker. Cycled. Opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Burton, OH 44021
Brian M
Job Details: 07/27/2021
Installed UI and control Ran test cycle OP Test Ok
We serviced a
ELECTROLUX WASHER
Model EFLS627UIWO
Near Bentleyville, OH 44022
Brian M
Job Details: 07/27/2021
"Cc unit still leaking in the front center of door Found customer using to much soap Advised on soap usage And if issue still remains after soap adjustment Advised on bellow replacement ; ordrng 1 5304505004 (Bellow), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Elyria, OH 44035
Gabriel P
Job Details: 07/27/2021
Confirmed f2e2 error unit will need elec control and user interface; ordrng 1 W11478526 (Console ui) and 1 W11419171 (Elect control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Garfield Heights, OH 44125
Corina B
Job Details: 07/27/2021
"CC that the ice maker quit work. Checked the wires at the door checked out good. Verified icemaker and fill tube is completely frozen. Water valve working as should will need the door. Customer will call whirlpool to verify if door can be covered. Customer will call back if they do cover part. Gave estimate.; ordrng 1 LW11026425 (Door), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA2
Near Chagrin Falls, OH 44022
Brian M
Job Details: 07/27/2021
Installed sump and control Ran diagnostics test OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Strongsville, OH 44149
David R
Job Details: 07/27/2021
"Cc unit taking long to pre heat. Tested, unit baked and got to 190 degrees in 20 mins. Called techline. Check broil element and voltage. Found 240 from control, broil open. Ordering broil element. ** wires not long enough. Will have to pull out if necessary *** requesting double labor ; ordrng 1 W10804429 (Broil element)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Wellington, OH 44090
David R
Job Details: 07/27/2021
"Customer had POP AND 3 year extended warranty. Took pics of all. Got there and unit is good, in English. Checked all options and checks good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Mayfield Heights, OH 44124
Jason N
Job Details: 07/27/2021
Cc unit needs ff door. Replaced RH FF door using customer supplied parts. Op test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Garfield Heights, OH 44128
Dan H
Job Details: 07/27/2021
"Customer complaint that unit doesnt allow hi temp wash does not work on 1 hour wash, explained that this is designed this way, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Westlake, OH 44145
Marie V
Job Details: 07/27/2021
"Cc that the bin came in damage. Confirmed unit will need new bin, dent on liner cant be fix. Do not reschedule. Cust will put bin on door. ; ordrng 1 WPW10371194 (Bin)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Garfield Heights, OH 44128
Dan H
Job Details: 07/27/2021
"Customer complaint that defrost might not be working, defrost cycle working properly, unit is operating as designed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT2032TS1
Near Cleveland, OH 44128
Jason N
Job Details: 07/27/2021
"Cc unit ff section not cooling, freezer is fineFound no airflow to ff section, some amount of ice buildup in freezer. Evaporator fan not running. Checked power in fan motor, good at 122v. Unit needs evaporator fan motor. ; ordrng 1 242077705 (Evap motor)"
We serviced a
KITCHENAID RANGE
Model KGCU482VSS01
Near Chagrin Falls, OH 44022
Jason N
Job Details: 07/27/2021
Installed surface ignitor. Burner spark performance still no good. Intermittent spark and ignition. Ordering valve/ignition switch assembly. Customer to be credited for surface ignitor. ; ordrng 1 WPW10371235 (Valve w/ignit. Switch)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Parma, OH 44129
Marie V
Job Details: 07/26/2021
"Cc that the unit takes too long to dry. Unit is cycling on and off. Found vent outside clogged up. And the vent was plastic, advise cust that those are fire hazard to replace with flexible metal or ridged metal. Op test ok. Gave vent wizard number on lbc."
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WZF56R16DW04
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 07/26/2021
"Found temp good right on the money also may had a smart modern that may throw frequent to unit but when move it unit started working again advise her to monitor,opt test ok"
We serviced a
GE RANGE
Model JGBP33BEH3BB
Near Painesville, OH 44077
Jeff M
Job Details: 07/26/2021
The unit is not heating the igniter is receiving power needs a new igniter this is the spiral style; ordrng 1 WB2X9154 (Ignitor) and 1 S
We serviced a
FRIGIDAIRE RANGE
Model FFGF3047LSF
Near Burton, OH 44021
Jason N
Job Details: 07/26/2021
"Cc oven not heating. Ran bake test, ignitor glowing, amp draw reading 3.0-3.2 amp, not enough to open gas valve, should be between 3.4-3.6a. Unit needs ignitor. Replaced using truck stock. Ran bake test, amp draw at 3.6a. Good ignition and flame. Op test good. ; used 1 12400035 (IGNITER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Beachwood, OH 44122
Jason N
Job Details: 07/26/2021
Installed updated main control and UI board. Functions tests passed. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Painesville, OH 44077
Dan H
Job Details: 07/26/2021
"Installed new control, op test no good , found actuator shorting out, installed new actuator, op test good ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL
Near Mayfield Heights, OH 44124
Dan H
Job Details: 07/26/2021
"Customer complaint that unit is not filling, started normal wash cycle unit filled, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly ; used 1 WPW10605057 (PUMP AND MOTOR ASSY), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL ICEMAKER
Model WRS555SIHZ00
Near Painesville, OH 44077
Brian M
Job Details: 07/26/2021
Cc of no ice Found ice line frozen Got line unclogged Ran about 16oz of water through the linesOP Test Ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Deerfield, OH 44411
Brian M
Job Details: 07/26/2021
Cc unit not washing properly Found cold valve not getting full pressure Pulled valve filter and cleared debris OP Test Ok Ran auto test and calibration OP Test Ok
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Willoughby, OH 44094
Jeff M
Job Details: 07/26/2021
The correct part was ordered the incorrect part was packed into the box re-order. no eta; ordrng 1 W10915815 (Ui)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Willoughby, OH 44094
Jeff M
Job Details: 07/26/2021
Actuator slipped out of the splotch cradle. I set it back in place unit tested good no ETA on the part; ordrng 1 W10913953 (Actuator)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/26/2021
"Replace user interface and trim and dispenser pads ,but still doing same thing,call whirlpool and spoke to Kathy and she spoke to engineer and they said they didnt heard that issue before for me to check all connections so we did still doing same issue also took out filter and still same issue call tech line again spoke to robert he said to replace a regulator and if thats still dont fix it call back ordering part ; ordrng 1 W10786952 (Regulator) and 1 8212547rp (Tube)"
We serviced a
KITCHENAID DISHWASHER
Model KUDI01ILWH4
Near Shaker Heights, OH 44122
Jason N
Job Details: 07/26/2021
Cc unit door falls downFound both right and left side link cables snapped. Replaced both link cables using customer supplied parts. Door op test good.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Brook Park, OH 44142
Corina B
Job Details: 07/26/2021
Cc that dryer is making a thumping sound. Verified and unit is working and sounds as designed. Explained to customer that unit rides on rollers and a idler pulley with belt and everything she hears is normal. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Ravenna, OH 44266
Brian M
Job Details: 07/26/2021
Cc unit not making ice Found ice maker rotating but stopping Needs ice maker and harness Customer wants to install ; ordrng 1 WPW10300022 (icemaker) and 1 W10838084 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Brook Park, OH 44142
Corina B
Job Details: 07/26/2021
"Cc that the washer is working poorly. Verified and unit is working as designed. Ran a normal load to Explained the customer that the washer on a normal cycle will only fill a little less than half a basket and not all the way to the top, also to only use 2 tablespoons of detergent and 6 to 8 bath towels is a full load. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/26/2021
Found service pointer in fresh food section evap it was frozen with Ice replacing parts needed ; ordrng 1 WPW10501260 (Evaporator cove) and 1 W11033168 (Evap harness assy) and 1 W10843055 (Elect control) and 1 W10849460 (User interface) and 1 W11457241 (Drip pan)
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Avon, OH 44011
Gabriel P
Job Details: 07/26/2021
Found unit buried again advise then to call us wants unit clear
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Strongsville, OH 44149
David R
Job Details: 07/26/2021
Customer said they did not receive control board. Replaced FZ top Right LED light. Tested. Good. Op test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Cleveland Heights, OH 44106
Dan H
Job Details: 07/26/2021
"Part recieved is only plastic buttons it doesnt have the need circuit board, ordering board, part is out of stock so not scheduling return appointment ; ordrng 1 W11368911 (Board)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Euclid, OH 44119
Jeff M
Job Details: 07/26/2021
Installed the new part op tested good. Light
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Painesville, OH 44077
Jeff M
Job Details: 07/26/2021
Installed the new part op tested good. LEDs
We serviced a
MAYTAG DRYER
Model n/a
Near Cleveland, OH 44127
Jason N
Job Details: 07/26/2021
"Cc unit making squeal noise in cycle.Ran dryer op test, could not duplicate noise running empty cycle. Pulled unit apart, found belt idler pulley sticky, not rolling well, bushing is wearing. Unit needs idler pulley. Replaced using truck stock. Reran op test, no abnormal sounds heard. Op test good. ; used 1 279640 (PULLEY-IDR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cleveland, OH 44108
Dan H
Job Details: 07/26/2021
"Customer complaint that unit is not cooling properly, fresh food section temperature at 54 degrees, freezer section temperature at 3 degrees, found fresh food section evaporator frozen unit needs new thermistor, evaporator fan/shroud, and control, person here at the home has no money to pay service charge ; ordrng 1 W11098695 (Fan) and 1 W11172798 (Cntrl) and 1 W10316760 (Thermistor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cleveland, OH 44109
Jason N
Job Details: 07/26/2021
"Cc unit not agitating properly.Ran auto test, unit did not agitate, did not shift. Checked under unit, found oil leaking from gearcase onto shift actuator. Unit needs gearcase and actuator. Customer not repairing, estimate only. ; used 1 W11454734 (Gearcase) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Strongsville, OH 44149
David R
Job Details: 07/26/2021
"Customer said done light did not come on the first 3 times when using. Unit is working as of today. Came in and lights are on, done light on front panel is working. Checked al connections, good. Reset power to unit and ran diagnostics cycle. Good. All lights working. Unit is good."
We serviced a
AMANA REFRIGERATOR
Model SQD25NBL
Near Aurora, OH 44202
Brian M
Job Details: 07/26/2021
"Cc auger motor turns on by itself every 3 min Found motor to have a short in it Part is NLA 10114804; ordrng 1 10114804 (motor,auger)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV01
Near Columbia Station, OH 44028
Corina B
Job Details: 07/26/2021
CC that the waterline is broken. Confirmed. Found the supply waterline is broken. Advised cust the supply line need to be replaced. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Euclid, OH 44117
Dan H
Job Details: 07/26/2021
"Customer complaint that unit is not dispensing ice, found cubes melting in ice chute, removed, unit dispenses ice, unit is operating as designed"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VPF4
Near Chagrin Falls, OH 44022
Brian M
Job Details: 07/26/2021
Cc unit ice maker leaking Found crack in mold Replaced using truck stock OP Test Ok ; used 1 W10884390 (ICE MAKER ASSY) from stock
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Painesville, OH 44077
Jeff M
Job Details: 07/26/2021
The bearings on the washer and filled the unit is leaking water out the bottom very expensive repair customer doesnt want an estimate unit is over 7yrs old
We serviced a
WHIRLPOOL DRYER
Model SDE3606AYW
Near Cleveland, OH 44119
Dan H
Job Details: 07/26/2021
"Customer complaint of squealing, confirmed, found rollers and pulley worn, unit needs new rollers and pulley ; ordrng 2 WP37001042 (Roller)s and 1 WPY54414 (Pulley), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE RANGE
Model 790.77433902
Near Euclid, OH 44123
Dan H
Job Details: 07/26/2021
"Customer complaint that oven is not heating, confirmed, found valve open, unit needs new valve ; ordrng 1 316404901 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Chardon, OH 44024
Jeff M
Job Details: 07/26/2021
I install the new parts same issue as before I called Tech Line I have 120 V at the icemaker and I have 36 V at the main control board with that being said there is a broken wire in the cabinet the unit is non-repairable
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS00
Near Chardon, OH 44024
Jeff M
Job Details: 07/26/2021
The unit is leaking from the drain kit needs a new drain kits. Water dispenser switch is sticking in the door is sagging needs a switch a sham and a kit; ordrng 1 W11190084 (Drain kit) and 1 WP12575501 (Switch) and 1 WP487802 (Washer)