We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lorain, OH 44055
Gabriel P
Job Details: 07/26/2021
I wasnt aware of a smaller size belt call bj and found out I have been getting the wrong belt in truck stock ordering shorter belt ; ordrng 1 W11239857 (Belt) and 1 WPW10006384 (Belt drive)
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Lyndhurst, OH 44124
Brian M
Job Details: 07/26/2021
Cc unit will not heat and light stays on Found error f6e0 and and f1e0 Found light relay stuck closed Needs UI and control ; ordrng 1 W11179310 (cntrl-elec) and 1 W11093254 (panl-cntrl)
We serviced a
GE REFRIGERATOR
Model GFE28GSKFSS
Near Chardon, OH 44024
Brian M
Job Details: 07/26/2021
Installed fan tower and installed update OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Lakewood, OH 44107
Marie V
Job Details: 07/26/2021
"Cc that the unit started making a loud noise like in the motor and that the time sometimes take too long to start. Unit was unplugged. Plugged unit back in and ran diag found error code of f2e1 UI stuck button. Ran auto test was able to hear when unit goes to a spin the gearcase is getting louder. Tilted unit found screw for rotors off, removed rotor and inspected saw oil on drain pump from gearcase, unit will need gearcase. ; ordrng 1 W11393685 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Strongsville, OH 44149
David R
Job Details: 07/26/2021
"Replaced control, ui, latch. Tested, good. Ran test 51/52. Good. All components working. Op test ok"
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Rocky River, OH 44116
Marie V
Job Details: 07/26/2021
"Replaced control and UI, tested unit. Op test okNo core for. Return"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADE2
Near North Ridgeville, OH 44039
David R
Job Details: 07/26/2021
"Cc door just falling down no tension. Found friction sleeves broken, spring on left side broken. Stepped on retainer clip by accident and broke. No charge for retainer. Ordering out parts.; ordrng 2 WP8268961 (Sleeve friction)s and 1 WPW10337934 (Spring) and 1 WPW10503548 (Retainer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW
Near Parma, OH 44129
Corina B
Job Details: 07/26/2021
CC that the door stays locked. Ran diag ff5e2 DOOR LOCK ERROR f5e4 DOOR NOT OPENED BETWEEN CYCLES. Replaced the door lock. Ran a drain and spin. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MWX01
Near Westlake, OH 44145
Marie V
Job Details: 07/26/2021
"Cc that the unit is not making ice. Confirmed took temps 37* on fresh food section and 0* on freezer. Cycled ice maker water started coming every where. And ice maker mold it started to come off the black paint on it. Unit will need valve and ice maker. Valve is discontinued. ; ordrng 1 4317943 (Ice maker) and 1 1113103 (Valve discontinued), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near LaGrange, OH 44050
David R
Job Details: 07/26/2021
"Cc unit making noise, mostly in the spin. Replaced cam, actuator and belt. Tested gearcase, good. Went through diagnostics cycle and no noise. Ran a manual spin cycle and no noise. Putting unit on normal cycle with a load inside, going through agitating, good. Drained unit out. Put on drain/ spin cycle. Let run through. Customer is nearby, no weird noises or sounds. As far as residue left on clothes. Let customer know about selections different options for more water in unit or wash cycles that have a higher water level to them and soil level as well. Can also add extra rinse if needed. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Bay Village, OH 44140
Marie V
Job Details: 07/26/2021
"Cc that the unit shows an f9 error code. Ran diag found f9e1 long drain. Removed front panel and inspected the drain pump, drain pump is good. Found a green chip (toy) on the black hose before entering drain catch. Removed and put everything back together and ran auto test, pass. That can cause a long drain issue. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Cleveland, OH 44113
Corina B
Job Details: 07/26/2021
Replaced the motor and belt. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS2
Near Cleveland, OH 44113
Corina B
Job Details: 07/26/2021
"Cust showed pop, sent pic. CC that there is a fault code f4e1. Confirmed. Checked the control at 4903 open. Replaced the door switches. Heated a glass of water. Opt test ok ; used 1 W11244490 (INTERLOCK SW KIT) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE900HBS00
Near Westlake, OH 44145
Marie V
Job Details: 07/26/2021
"Cc that the door glass cracked. Confirmed is the inside glass that cracked Unit will need glass door,. Office will contact to schedule ; ordrng 1 W11295340 (Glass door)"
We serviced a
MAYTAG STACK W/D
Model MHWZ600TW01
Near Oberlin, OH 44074
David R
Job Details: 07/26/2021
"Found more items stuck in drain pump. Found drain pump not being activated and when it is only coming on for a couple seconds then going off, not draining unit. Followed tech should, would replaced MCU AND drain pump, gave estimate to customer. Does not want to go ahead with repair. ; ordrng 1 WPW10163007 (Motor control) and 1 WPW10730972 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Painesville, OH 44077
Brian M
Job Details: 07/23/2021
Cc no ice Ran icemaker found unit to rotate but not calling for water Installed icemaker still no water Moved unit from wall found hose to be pinched Ran icemaker test again unit filled advised on hose and to keep fridge away from wall so it doesnt pinch hose
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ravenna, OH 44266
Brian M
Job Details: 07/23/2021
Cc no water Found cold valve turned off Turned water on OP Test Ok
We serviced a
GE DISHWASHER
Model GDT535PGJ2BB
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 07/23/2021
"Found control getting 120 voltage also sending proper voltage dc to console but console not responding they will need ui control customer will not fix,opt test ok ; ordrng 1 WD21X10545 (Harness) and 1 WD21X23461 (Ui control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near North Olmsted, OH 44070
Marie V
Job Details: 07/23/2021
"Cc that the unit is not making ice. Took temps 0* on freezer and 36* on fresh food section. Took cover off ice maker, it was turned off, when turned back on started filling with water non stop , it over flow the ice maker. Replaced ice maker from T/S, it cycled and filled with water. Advice cust to allow a few hours for ice maker to start making ice. Op test ok; used 1 4317943 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Berea, OH 44017
Marie V
Job Details: 07/23/2021
"Cc that the unit is making a noise when tumbling. Confirmed found a screw on the seal on drum. Removed, verify it was not damaged, pass. Check vent outside, good air flow. But advice cust to replace foil vent for flexible metal or ridged metal because the foil vent is a fire hazard. Ran unit pass. Op test ok"
We serviced a
GE REFRIGERATOR
Model PFSF6PKXCWW
Near Strongsville, OH 44136
Marie V
Job Details: 07/23/2021
"Cc that the unit has water under drawer, confirmed removed water tank cover off and filled a cup several times looking for a leak, couldnt find it, followed a straight line coming from back panel of water. Found drain tube clogged. Cleared out, added a cup of water it came out from the back, is clear. Op test ok"
We serviced a
KITCHENAID RANGE
Model KFED500ESS02
Near Cleveland, OH 44143
Dan H
Job Details: 07/23/2021
"Customer complaint of burning smell and now unit is not working, found power cord burned, terminal block is ok, unit needs new power cord; used 1 PT600L (4 PRONG DRYER CORD) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Madison, OH 44057
Jeff M
Job Details: 07/23/2021
The unit was leaking water I found the drain plug for the fresh food evaporator was plugged with ice I steamed out unit tested good
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Maple Heights, OH 44137
Corina B
Job Details: 07/23/2021
Replaced the control and ui. Ui has a scratch on it. Took picture. Will need a new ui. Brought the core back for return. Ran a calibration. ; ordrng 1 W11135391 (Ui)
We serviced a
KENMORE DRYER
Model 110.7062299
Near South Euclid, OH 44121
Dan H
Job Details: 07/23/2021
"Customer complaint that unit is not heating, thermal fuse , hi limit thermostat , and operating thermostat are all good, timer is good, igniter is glowing , amp draw is correct, unit needs new coils, installed new coils, op test good ; used 1 279834 (COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EPA02
Near Brecksville, OH 44141
David R
Job Details: 07/23/2021
Cc unit lights not working on top and side and FZ. Found top left/ middle right lights had malfunctioned. Had 2 extra ones non t/s. Replaced. Tested. Good. Op test ok ; used 2 W11462342 (Led stainless light) from stock
We serviced a
GE WASHER
Model GTWP2250D0WW
Near Pepper Pike, OH 44124
Jason N
Job Details: 07/23/2021
Cc unit not powering onChecked power in to unit to control board. Power in to p1 connector good at 125v. Unit needs control board. ; ordrng 1 WH12X10614 (Control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Streetsboro, OH 44241
Brian M
Job Details: 07/23/2021
Installed evap cover and installed control OP Test Ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWF
Near Painesville, OH 44077
Jeff M
Job Details: 07/23/2021
Icemaker is not working anymore its receiving 120 V of power needs a new icemaker estimate only; ordrng 1 241798231 (Icemaker) and 1 S
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW01
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 07/23/2021
"Replace diffuser and thermistor,opt test ok"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model KEBS209BSS00
Near Chagrin Falls, OH 44023
Jason N
Job Details: 07/23/2021
Installed main control. Op test good.
We serviced a
MAYTAG RANGE
Model CRG9300CAL
Near Kent, OH 44240
Jason N
Job Details: 07/23/2021
Installed door hinges. Door op test good. All cooktop burners and oven function test good.
We serviced a
KENMORE STACK W/D
Model 417.94802301
Near Bedford, OH 44146
Jason N
Job Details: 07/23/2021
Installed heater element and thermostat. Ran dryer op test. Good heat. Op test good.
We serviced a
MAYTAG WASHER
Model MAVMAV8557AWW
Near Berea, OH 44017
Gabriel P
Job Details: 07/23/2021
Found piece paper grinding with belt clear out opt test ok
We serviced a
KENMORE REFRIGERATOR
Model 106.629789
Near North Olmsted, OH 44070
Gabriel P
Job Details: 07/23/2021
"When arrive seal was pealing of but is not the seal that you snap in is the one insolated inside cabinet they will need new door search for door they no longer make it explain land lord is not repairable,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Cleveland, OH 44128
Corina B
Job Details: 07/23/2021
"Cc that washer has a error code of F3e1. Confirmed. Ran diagnostics and unit has a error code of F3E1 Pressure System Fault. Ran a deep water wash cycle to verify if unit fills properly and it did and pressure hose is clear as well. Since all test passed and its intermittently it will need a main control board. ; ordrng 1 W11100602 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE RANGE
Model PB911SJ7SS
Near Brecksville, OH 44141
David R
Job Details: 07/23/2021
"Cc unit burners sometimes not working on right side intermittently. Will have to touch and activate the left side burners then go back and activate the right side burners and then everything will work. All control, burners go straight to main control. Found some marks on control. Have estimate. Customer paid SVC only. Do not order parts ; ordrng 1 WB27X33134 (Oven control and overlay), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Mentor-on-the-Lake, OH 44060
Joe O
Job Details: 07/23/2021
"Cc: vacuum soundCustomer stated unit unit making a vacuum sound for about 20 seconds then shuts off, customer stated it will do it sometimes after opening and closing the door, and sometimes just randomly throughout the day. Customer stated it sounds like sucking through a straw. Found chatter noise for a second. Sounded like evap fan motor vibration. Needs evap fan motor and fan blade; ordrng 1 WP2315539 (motor-evap) and 1 WP2163777 (blade-fan)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE05
Near Brecksville, OH 44141
David R
Job Details: 07/23/2021
Replaced FZ light. Tested. Good. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Cleveland, OH 44105
Corina B
Job Details: 07/23/2021
"CC that the unit is not agitating. No error codes. Checked the shifter, good. Found change in between the agitator and basket. Leveled the washer. Ran an auto test. Ran a calibration. Opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cleveland, OH 44105
Corina B
Job Details: 07/23/2021
Cc that unit was making a sound not spinning and just kept on filling with water. Confirmed found shifter not in place. Service pointer W11531483. To replace the shifter. Found drain hose 18 off the ground. Raised the drain hose. Ran a calibration. Opt test ok ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVWB850YG1
Near Beachwood, OH 44122
Dan H
Job Details: 07/23/2021
"Customer complaint that a pump continues to run and unit leaks sometimes, ran diagnostics no error codes found, unit completed test cycle, found unit leaking from bleach and detergent dispensers , unit needs new dispensers and control, control is no longer available , customer does not want repair; ordrng 1 W10447140 (Cntrl) and 1 W10447140 (Dispenser) and 1 WPW10172154 (Dispenser), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MED6630HC1
Near Warrensville Heights, OH 44128
Jason N
Job Details: 07/23/2021
"Cc unit making loud vibrating noise Unit serial does not match job. Ran entitlement, unit under 1 yr. Store does not have power supply to test unit. Pulled unit apart to inspect. Roller, pulley and belt checked good. Pulled blower wheel cover, found blower wheel has a stress mark on one of the fins as well as powered plastic covering the wheel. Possible object may have been inside blower wheel at some point. Replaced blower wheel using customer supplied pre Id part. Could not run op test to verify repair."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DBL0
Near Broadview Heights, OH 44147
David R
Job Details: 07/23/2021
"Cc unit display not working. When you start up you can here the drain pump kick on. Customer had a new control, put in just to test. Pump still coming on, will need a new UI. Ordering. ; ordrng 1 WPW10537425 (UI), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Mentor, OH 44060
Joe O
Job Details: 07/23/2021
Cc: not dryingCustomer stated tub and dishes will not dry. Advised customer with plastic tub the tub and inner door panel will not dry as they do not hold heat. Customer stated they do run hot water at sink before running unit. Found no stored error codes. Ran diagnostics test cycle. Found cold water at start of cycle. Found heater is functioning. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond Heights, OH 44143
Dan H
Job Details: 07/23/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 68 degrees, customer left rotting food in fresh food section, freezer section temperature at-33 degrees, found air channels frosted over, found bag of fries stuck in door seal preventing door from sealing, advised customer to shut off unit for 24 hours to defrost air channels"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Cleveland Heights, OH 44112
Dan H
Job Details: 07/23/2021
"Installed new actuator, ran recalibration cycle, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW01
Near Westlake, OH 44145
Gabriel P
Job Details: 07/23/2021
"Found ice cloggin drip pan steam and clear out debri,opt test ok ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near North Royalton, OH 44133
Marie V
Job Details: 07/23/2021
"Cc that the unit seems like is not putting enough detergent. And that the clothes still smell by the end of the cycle. Explain cust that the u it will only put the amount of detergent needed per cycle and that 6-7 bath towels = a full load, cust said that that makes sense she will cut the load size. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Cleveland, OH 44109
David R
Job Details: 07/23/2021
"Looked up entitlement, warranty expires tomorrow. Cc screeching noise when spinning and getting F0E9 Out of balance error code. Went through diagnostics. Found gearcase making noise. Tried taking off wash plate, hard, might have to break off if needed. Putting in order for gearcase, wash plate, belt and cam.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 WP22001995 (Screws) and 1 W10752283 (Wash plate)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Streetsboro, OH 44241
Brian M
Job Details: 07/23/2021
Customer showed pop took pic Cc nub broke off that hold shelf Found nub to have broken off and exposing foam and bin broken Needs door and bin Door ordered did not schedule ; ordrng 1 LW10912110 (dor-fip) and 1 W11174793 (bin-cntlvr)
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS1
Near Aurora, OH 44202
Brian M
Job Details: 07/23/2021
Cc of leak found leak caused by to much soap Cleared out excessive soap Ran test no leak OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model MEDB850WQ0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 07/23/2021
Cc unit not blowing Found blower wheel pulley stripped Blower housing is not available ; ordrng 1 W10256512 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Beachwood, OH 44122
Jason N
Job Details: 07/23/2021
"Cc unit freezer warmed upCustomer stated ice and product started melting for a day and frost was built up inside. Customer knows freezer door was left open in the past. The unit is freezing properly now, but wants unit checked out to see if there is a problem. Checked door seals, ran diagnostics, checked condenser condition. All functions checked good. Lubricated freezer door rails using food grade silicone. Unit is working as designed at this time, no issues found."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEU
Near Cleveland, OH 44113
David R
Job Details: 07/23/2021
"Cc unit not cooling. Found when plugged in UI display keeps flashing. Dropping voltage from main control and not starting unit up. Ordering control. ; ordrng 1 WPW10310240 (Main control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL KITCHEN
Model KODE300ESS05
Near Shaker Heights, OH 44122
Jason N
Job Details: 07/23/2021
"Cc unit making noise when fan turns on.Customer stated unit is brand new. Ran entitlement for purchase date, unit only a month old. Ran bake test, found upper convect fan buzzing on startup. Checked fan blade for straightness, good. Pulled unit from cabinet. Found upper chassis back plate dented inward. Removed cover plate and straightened. Reinstalled and retested, no abnormal sound from fan. Reinstalled unit. Ran convect bake to 350 degrees. No abnormal sounds, all functions normal. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Mentor, OH 44060
Jeff M
Job Details: 07/23/2021
I tapped the system. Recovered the remaining Freon if any. Remove the old parts installed new parts. I also pressurize the system to 130 pounds with nitrogen tested good I also blew the system out with nitrogen just in case there was any kind of restriction. Then put the unit at a 30 inch vacuum held for 10 minutes. Charge the unit with 5.3 ounces of Freon a frost pattern started to develop unit tested good recommended customer to wait 24 hours before packing fridge.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Cleveland Heights, OH 44118
Corina B
Job Details: 07/23/2021
Shifter and belt were replaced ran calibration.Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Chardon, OH 44024
Brian M
Job Details: 07/23/2021
Cc no ice Found bail arm broken Needs ice makerPart not in stock ; ordrng 1 W11546935 (Icemaker)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near East Cleveland, OH 44112
Corina B
Job Details: 07/23/2021
CC that there is a fault code f8e4. Confirmed. Found the supply line leaking. The supply line was not tight on the valve. Tightened the line. Drain pump draining. Found water under the float switch. Replaced the float switch. Started a cycle. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model VAW3584GW1
Near Euclid, OH 44123
Dan H
Job Details: 07/23/2021
"Customer complaint that unit is not filling with water, ran diagnostics no error codes found, both valves open, all components working, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rome, OH 44085
Brian M
Job Details: 07/23/2021
Cc unit not washing properly Found actuator to have popped off cam Replaced using truck stock bOP Test Ok ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lyndhurst, OH 44124
Jason N
Job Details: 07/23/2021
"Cc unit not filling with waterRan diagnostics cycle, found no water coming in. Verified water pressure to unit. Checked voltage at control board, voltage good at 123v when valve activated. Replaced inlet valve using customer supplied pre Id part. Ran wash test, unit filling with water and washing. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Cleveland, OH 44111
David R
Job Details: 07/23/2021
"Cc unit not making ice. They just replaced the water filter. Checked unit and found ice maker turned off. Press the test button and icemaker cycled, dispensed ice in tray and called for water. Let customer know, monitor over weekend and if anymore problems will order icemaker if needed. Unit test good. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Elyria, OH 44035
David R
Job Details: 07/23/2021
Cc unit leaking. Filled washer half way. Let drain. Found water leaking from under the utility sink. Washer is good. Advised for plumber to come check out.
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near Painesville, OH 44077
Joe O
Job Details: 07/23/2021
Arrived and found tile under unit wrapped around leveling leg. Advised customer we cannot cut into tile. Customer stated he will cut the tile. Advised customer that if he cannot cut it they will have to reschedule after they get unit is able to be pulled out. Customer cut tile. Installed tracks. Ran test cycle.Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Painesville, OH 44077
Joe O
Job Details: 07/23/2021
"Installed sump assembly and spray arm. Ran test cycle. Found unit still leak when on lower spray cycle. Called whirlpool tech line spoke with Chris. Misdirected water spray. Found no cracks or damage to new sump assembly or spray arm. Chris stated to order clear door to watch activity inside unit. Need clear doorDoor out of stock, office to reschedule; ordrng 1 W11179175 (tool)"
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Painesville, OH 44077
Joe O
Job Details: 07/23/2021
"Cc: thumping noise when dryingCustomer states thumping noise starts when heat comes on and stops during cool down. Ran test cycle with 3bath towels, and 3 hand towels. Found unit thumping. Spoke with BJ, could not pinpoint where issue coming from. Needs motor and blower wheel; ordrng 1 WE16X23857 (blower wheel) and 1 WE49X28295 (Motor)"
We serviced a
WHIRLPOOL STACK W/D
Model WFW8300SW04
Near Painesville, OH 44077
Joe O
Job Details: 07/23/2021
"Cc: banging noise when going into spinRan drain and spin with no load. Did not hear any banging. Ran cycle with towels. Found under load the cabinet flexes, causing small clicking noise. Took pressure off leveling leg. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF57R18DM00
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/23/2021
"I tapped the system. Recovered the remaining Freon if any. There was none . Remove the old parts installed new parts put the unit at a 30 inch vacuum held for 10 minutes. Charge the unit with 4.8 ounces of Freon a frost pattern started to develop unit tested good recommended customer to wait 24 hours before packing fridge. ; used 1 Tjaf1200 (1/4 tube ex), and 1 W10896709 (Lokring 6-6) from stock"
We serviced a
GE REFRIGERATOR
Model Pfe29psdfss
Near Avon, OH 44011
Gabriel P
Job Details: 07/23/2021
"Noise is coming from compressor when it start is normal also when to give customer a estimate on crisper drawer but they no longer make it,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 07/23/2021
Shifter came out ordering the original one it has the big one in it dont ; ordrng 1 W10913953 (Shifter)
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Cleveland, OH 44108
Corina B
Job Details: 07/23/2021
CC that the unit is not working. Confirmed. Found the shifter not working. Will need a shifter; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Elyria, OH 44035
David R
Job Details: 07/23/2021
unit not agitating Found motor and shifter error code. Went into diagnostics cycle and when agitating would just move back in forth but spin was good. Replaced actuator. Tested and both spin/agitate good. Draining slow. Drain pump out of range. Replaced that from t/s as well. Ran another diagnostics, still draining slow. Found debris in basket. Tried removing but stuck in drain ports under agitator will need new basket and hub. Ordering.; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub), used 1 W10876600 (PUMP-WATER), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Mayfield Heights, OH 44124
Jason N
Job Details: 07/23/2021
Cc unit burnt inside vent.Customer stated the vent inside the dryer is burnt and needs replaced. Found inlet vent discolored. Advised customer discoloration on air inlet is normal and will not cause performance or safety issues. Unit is working as designed. Retrieved drum for return.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near Mayfield, OH 44143
Jason N
Job Details: 07/23/2021
"Cc unit freezing product in ff section.Customer stated unit ff section set to 7, she could not change it, control wouldnt respond. Advised customer control board would need replaced. Replaced control using truck stock part. Programmed board to 12. Set both sections to recommended. Advised customer to allow 24 hrs for unit to regulate temps. ; used 1 WPW10503278 (Control) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM0
Near Lorain, OH 44055
Gabriel P
Job Details: 07/23/2021
Found internal wire broken is not repairable control sending voltage but not getting to fan
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Willowick, OH 44095
Dan H
Job Details: 07/23/2021
"Customer complaint that door is not sealing, door gasket is sealing, installed washers anyways, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/23/2021
Installed the new part op tested good. Door
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Wickliffe, OH 44092
Dan H
Job Details: 07/23/2021
"Customer complaint that unit is not making ice sometimes, found ice maker bin empty, ran ice maker diagnostics found e5(ice maker thermistor is bad) error code, ice maker thermistor is part of ice maker, unit needs new ice maker, part is out of stock so not scheduling return appointment ; ordrng 1 W11483245 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Fairview Park, OH 44126
Marie V
Job Details: 07/23/2021
"The POP that I took is not good. Cc that the unit does a high pitch sound when it starts only. Ran diag found error code of F0E7 load detected when running clean washer cycle. Started a cycle, noise came from belt. Replaced belt from T/S. Tested unit. Calibrated unit. Op test ok cust will go to Lowes to get the POP, cust paid in full.; used 1 WPW10006384 (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Westlake, OH 44145
Marie V
Job Details: 07/23/2021
"Replace housing, tested water, no leaks, no hammering, op test ok"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Westlake, OH 44145
Marie V
Job Details: 07/23/2021
"Replaced gearcase and wash plate. Ran calibration, auto test, and high speed spin, called cust to show how unit is running. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Jefferson, OH 44047
Brian M
Job Details: 07/23/2021
Installed UI control and harness OP Test Ok
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Shaker Heights, OH 44122
Corina B
Job Details: 07/23/2021
"CC that the unit is not heating. Confirmed. Checked the power at the terminal block, good. Checked the fuses and heater, good. Checked the thermostat open. Jumped the the thermostat out, started to heat. Replaced the thermostat from surplus t/s. Opt test ok ; used 1 WP8318268 (Thermostat) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Ashtabula, OH 44004
Brian M
Job Details: 07/23/2021
Customer did not receive part wpw10200659Installed all other boards Unit turned on OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM
Near Ravenna, OH 44266
Brian M
Job Details: 07/22/2021
Unit temping at 51 degrees In both sections Found compressor running Found light uneven frost pattern on evap Needs sealed system repair Evap and drier ; ordrng 1 WP2188823 (evaporator) and 1 W11179385 (drier-tube)
We serviced a
GE REFRIGERATOR
Model GFE24JSKFFSS
Near Perry, OH 44081
Dan H
Job Details: 07/22/2021
"Customer complaint that unit is not cooling properly, fresh food section temperature at 50 degrees, freezer section temperature at -11 degrees, found mullion not catching closer, raised fridge door, mullion closing now, op test good"
We serviced a
GE WASHER
Model GFW650SPN0SN
Near Perry, OH 44081
Jeff M
Job Details: 07/22/2021
Customer is having an issue with the fabric softener and bleach valve not dispensing properly. I took the machine apart and had no error codes. I tested the individual water solenoids each were within spec which is 1k ohms. From there I reassembled the machine put the machine back into test mode individually turned on each water solenoid through the test cycle everything is operating. I took the dispenser apart I cleaned it did not find any blockage. The main control board will work manually but will not work automatically needs a control board estimate only.; ordrng 1 WH22X30898 (Control) and 1 S
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Strongsville, OH 44149
Marie V
Job Details: 07/22/2021
"Cc that it takes too many times to close door. Confirmed, removed top rack and found old wheel still on it. Removed, ask cust to tested. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNS00
Near Amherst, OH 44001
Gabriel P
Job Details: 07/22/2021
Clear clogg ice on fill tube advise customer valve may be whipping and they may want to replace it but they the side wait and see what happens
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW0
Near Atwater, OH 44201
Brian M
Job Details: 07/22/2021
"Cc unit wont spin Found gearcase locked up Needs gearcase and washplate ; ordrng 1 W11132267 (gearcase) and 1 WPW10215115 (washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GSC3500D55BB
Near Orwell, OH 44076
Joe O
Job Details: 07/22/2021
Installed timer. Ran test cycle. Timer is advancing. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Atwater, OH 44201
Brian M
Job Details: 07/22/2021
Cc unit not spinning Found tub hub damaged and gearcase splines damaged Gearcase washplate and tub hub needed ; ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit) and 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Painesville, OH 44077
Jeff M
Job Details: 07/22/2021
The units sump is Seized in place. The pump is receiving power I found the filter screen split needs a new sump motor filter; ordrng 1 W11085683 (Sump) and 1 W10872845 (Filter)
We serviced a
MAYTAG WASHER
Model MAH2400AWW
Near Chardon, OH 44024
Joe O
Job Details: 07/22/2021
"Cc: clunking noise then unit stoppedCustomer stated unit was running then they heard a loud clunk and the unit stopped, they stated they hurried up and shut the unit off. Found basket broke free from shaft. Needs inner, outer tub assembly, and drumFront outer tub and basket discontinued; ordrng 1 12002538 (tub-outer) and 1 34001120 (hose-drawe(discontinued)) and 1 34001174 (Front outer tub(discontinued))"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51ES4ES02
Near North Royalton, OH 44133
Marie V
Job Details: 07/22/2021
"Cc that the oven will not work, cust said that whirlpool told her that they will send her a new unit but is in back order. Unit is not working. Check the breaker it was turned on. Check power coming in at the control 120, on l2 side, called BJ had me verify l1 on control had 0V. Check power at the terminal coming in. From L1 to N 0V from L2 to N 120V and from L1 to L2 0V. Will need electrician."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kent, OH 44240
Brian M
Job Details: 07/22/2021
Could not reach tech line just kept getting busy signal created a document and submitted it in service matters Connected unit to Maytag and ran update Ran quick wash no issue at this time Advised to try and see if updates helped
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Avon Lake, OH 44012
David R
Job Details: 07/22/2021
Unit test good. Customer still had questions. Seems like invalid options were being pressed. Customer doesnt have owners manual. Will need to download. Gave model number.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kent, OH 44240
Brian M
Job Details: 07/22/2021
Installed sump assembly OP Test Ok