Service History 174

We serviced a

GE REFRIGERATOR

Model TBX18SABRRAA

Near Newburgh Heights, OH 44105

Jason N

Job Details: 04/13/2023

"Cc door shelves broken, door brokenFound both ff door shelf parts broken and tapped up. Door gasket is tore in several spots, magnet is hanging out. Unit will need ff door shelves and door gasket replaced. ; ordrng 2 WR71X10080 (FF door shelf)s and 1 WR24X450 (Door gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Mentor, OH 44060

Dan H

Job Details: 04/13/2023

"Customer complaint that unit went off balance and a piece of plastic broke off, suspension is good, plastic piece is sort of valve, unit needs new valve, installed new valve, op test good ; used 1 W11210459 (VALVE) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near North Royalton, OH 44133

Gabriel P

Job Details: 04/13/2023

?CC not filling with lots of water and no hot water ran all test pass, unit working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV

Near Broadview Heights, OH 44147

Gabriel P

Job Details: 04/13/2023

"Verify if water going from filter to valve confirmed it is need valve ; ordrng 1 W11043013 (Valve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE504DSS0

Near Elyria, OH 44035

David R

Job Details: 04/13/2023

Cc unit just recently stopped draining. Drain pump will kick on but hose is super clogged with debris. Ordering hoses and drain pump. ; ordrng 1 WPW10531320 (Drain pump) and 1 8269144 (Hose) and 1 W10545278 (Hose)

We serviced a

MAYTAG DRYER

Model MEDB766FW0

Near Broadview Heights, OH 44147

Gabriel P

Job Details: 04/13/2023

"Ran dryer couple times no noise advise to monitor and record noise,opt test ok"

We serviced a

GE REFRIGERATOR

Model CSHS6UGZBSS

Near Shaker Heights, OH 44120

Manny

Job Details: 04/13/2023

"Replace Evaporator fan, good airflow, advise customer to allow 24 to 48 hrs for temps to equalize, opt test ok"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW0

Near Mentor, OH 44060

Dan H

Job Details: 04/13/2023

"Customer complaint that unit is not heating, confirmed, found element open, element is receiving 240vac, unit needs new element ; ordrng 1 WP3387747 (Element), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Brook Park, OH 44142

Manny

Job Details: 04/13/2023

"Cc unit not sealing, verified unit, not sealing try expanding gasket, we heat and still not making contact, door looks warped, removed hinge and reset it but door still no making contact, unit needs FZ door replaced Office to schedule the next appointment. One part arrive.; ordrng 1 LW10918659 (dor-fip)"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Bedford, OH 44146

Jason N

Job Details: 04/13/2023

"Cc unit has a front broken door shieldConfirmed front door panel is broken, will need out door panel replaced ; ordrng 1 W11316913 (Outer door)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Chardon, OH 44024

Jason N

Job Details: 04/13/2023

"Cc unit not startingCustomer stated shes holding the start button and it never starts. Started unit on normal cycle, unit sensed, locked lid, and started filling. Canceled cycle and drained. Ran auto test cycle to ensure unit is working properly, all functions passed. Could not duplicate no start issue at this time, unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWC450XW3

Near Broadview Heights, OH 44147

Gabriel P

Job Details: 04/13/2023

"Ran all test and no noise advise to monitor and record noise,opt test ok"

We serviced a

KENMORE REFRIGERATOR

Model 59661864101

Near Rock Creek, OH 44084

Brian M

Job Details: 04/12/2023

"Cc no cool Unit is running compressor extremely hot, no frost pattern Likely sealed system, Evap is discontinued non repairable"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near North Ridgeville, OH 44039

Marie V

Job Details: 04/12/2023

"Cc that the unit is leaking , the kitchen floor got damaged. Started unit, found spray arms clogged. Try cleaning a bit. But will need new. Also advise cust to clean unit to get ride of old soap residue. Ol test ok cust will buy parts on its own. ; ordrng 1 W10837249 (Lower spray arm) and 1 WPW10498900 (Top), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KENMORE DRYER

Model 110.9755121076

Near Madison, OH 44057

Dan H

Job Details: 04/12/2023

"Customer complaint that unit is not heating, confirmed, found tfuse open, jumped out, unit heated , installed new thermal fuse, op test good ; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QS1A

Near Cleveland, OH 44103

Manny

Job Details: 04/12/2023

"Cc unit not cooling, stated he had another company tell him unit needs seal system repair and stated needs a second opinion, verified and unit is warm inside, hooked to my killawatt meter and compressor pulling 3.78 amps, unit needs compressor, customer stated no need for an estimate since hes not going to repair, but will purchase a new unit. Not proceeding with the repair."

We serviced a

WHIRLPOOL DRYER

Model Wed5700sw0

Near North Ridgeville, OH 44039

Marie V

Job Details: 04/12/2023

"Cc that unit is making a buzzing noise when set time to a specific cycle, also when clothes are done they have wrinkles and they are too hot. Took back panel off and verify timer terminal by techsheet. Set timer to time dry , From tm-or is open, should be close, bk-bl, should be open and is close. When plugged unit back in the humming noise came in and it was from heater touching ground. Unit will need heater, timer and thermostat. Cust will call back if they want to continue ; ordrng 1 WP3979618 (Timer) and 1 WP3387134 (Thermostat) and 1 279838 (Heating element), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Oberlin, OH 44074

Gabriel P

Job Details: 04/12/2023

Replace control and motor opt test ok

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS

Near North Olmsted, OH 44070

Gabriel P

Job Details: 04/12/2023

Found bad ignitor replace from t/s opt test ok ; used 1 12400035 (IGNITER) from stock

We serviced a

FRIGIDAIRE RANGE

Model FGF337ASE

Near Ashtabula, OH 44004

Dan H

Job Details: 04/12/2023

"Customer complaint that oven is not heating, Confirmed, found igniter weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Eastlake, OH 44095

Joe O

Job Details: 04/12/2023

Cc: not cooling properlyFound evap completely frosted over. Found heating circuit open. Needs element and thermistor; ordrng 1 W11650661 (Element) and 1 WPW10384183 (thermistor)

We serviced a

GE DRYER

Model DBVH520EJ2WW

Near Cleveland Heights, OH 44118

Corina B

Job Details: 04/12/2023

"CC that the unit does not turn on. Confirmed. Found the belt is broken. Will need a belt and idler pulley. Cust does not want to repair. ; ordrng 1 WE12X83 (Idler pulley) and 1 WE03X29897 (Belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED9620HW0

Near Grafton, OH 44044

Marie V

Job Details: 04/12/2023

Replaced heater. Op test okAdvice to replace plastic vent for flexible metal or rigid metal vent.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Chagrin Falls, OH 44023

Brian M

Job Details: 04/12/2023

Installed heater Turned unit back onAdvised to let cool for 24 hours

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Conneaut, OH 44030

Dan H

Job Details: 04/12/2023

"Installed new door lock, op test good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ3

Near Richmond Heights, OH 44143

Joe O

Job Details: 04/12/2023

"Cc: not functioningFound microwave fuse open. Found unit is receiving proper power. Unable to locate outlet in upper cabinet. Jumped out fuse. Instantly blowing upon start up. Magnetron humming. Needs magnetron, diode, and fuse2 job count due to install; ordrng 1 W10818686 (magnetron) and 2 W10138793 (fuse)s and 1 W11256462 (diode)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Parma Heights, OH 44130

David R

Job Details: 04/12/2023

"Tested old heater, open. Replaced new heater. Ran diagnostics, heater coming on at end. Good. Op Test Ok"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Wellington, OH 44090

David R

Job Details: 04/12/2023

"Same issue, drain housing getting clogged with dog hair and debris. Cleared all debris out. Ran unit. Working correctly. Calling techline. In home usage, customer will need more of a commercial product. Its not the unit that is causing issues. Its the dog hair and debris that is from customers home As of now is unit working correctly."

We serviced a

GE RANGE

Model PGB960EEJ2ES

Near Seven Hills, OH 44131

Corina B

Job Details: 04/12/2023

CC that the lower oven is not working. Confirmed. Found the igniter is weak. Will need an igniter. Cust does not want to repair ; used 1 12400035 (IGNITER) from stock

We serviced a

GE REFRIGERATOR

Model PFSS2MIXASS

Near Chagrin Falls, OH 44022

Brian M

Job Details: 04/12/2023

"Cc ui shows 555555Per ge guide issue with ui Power cycled unit, unit is back to normal at this time ; ordrng 1 WR55X10930 (control custom asm) and 1 SHIPPING (SHIPPING LOGISTICS*)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LW2

Near Strongsville, OH 44149

Marie V

Job Details: 04/12/2023

"Cc that the temp is off by 10* or so. Stared unit to bake 350*, and set thermalcouple inside oven, showing cust at the same time the temps reading. All in range. Advice cust to use convection if baking under 1 hour. Also showed how to set clock and to calibrate if necessary, op test ok"

We serviced a

SAMSUNG DRYER

Model DV42H5200EW/A3

Near Jefferson, OH 44047

Dan H

Job Details: 04/12/2023

"Installed new thermal cut off, op test good"

We serviced a

GE REFRIGERATOR

Model PFE29PSDCSS

Near Bay Village, OH 44140

Angel

Job Details: 04/12/2023

"Cc that unit is freezing everything in the ff section. Took temps and they were around 40* fan is working properly and evaporator in the ff section has good frost. The only fan I dont see running is the lower drawer fan and the damper is closed and not opening. Ran test in diagnostics step 56 for fan and nothing also ran damper test nothing. Disconnected the fan harness and reconnected it tested again and it started working as should. Did recommend customer to keep vent on back opened up and not to over pack it because the cold drops and will freeze everything in back of unit and the thermistor is right on the top of the unit in the middle and also dont want to block it so it can read the airflow properly. If issue continues they will need thermistor replaced.; ordrng 1 WR55X10025 (Thermistor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Cleveland, OH 44113

Manny

Job Details: 04/12/2023

"Cc unit not drying, verified and unit working as designed,told him to advise his tenants of no overloading the unit, and if drying mix loads to run the unit on timed dry unit working as designed. Opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near North Royalton, OH 44133

Corina B

Job Details: 04/12/2023

Replaced the upper led light module. Opt test.

We serviced a

WHIRLPOOL RANGE

Model WOD51EC7AS05

Near Painesville, OH 44077

Dan H

Job Details: 04/12/2023

"Customer complaint of exploding and extreme heat, found inner door glass shattered, doors are locked, no power to user interface , thermal fuse is likely open, unit needs new thermal fuse and inner door glass, called whirlpool techline rich, documented , said to replace t.o.d. on back of oven also; ordrng 1 WPW10545291 (Thermal fuse) and 1 W10829001 (Inner glass) and 1 WP4449751 (T.o.d.), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

GE REFRIGERATOR

Model PFSS6PKWASS

Near Cleveland, OH 44115

Manny

Job Details: 04/12/2023

"Cc unit not making ice, verify and ran harvest test with test button and No icemaker activity, unit needs ice maker; ordrng 1 WR30X10097 (icemaker), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID ICEMAKER

Model KUID308HPS00

Near Chesterland, OH 44026

Jason N

Job Details: 04/12/2023

Installed overload and relay. Compressor diagnostics test good. Op test good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFAA

Near Willoughby, OH 44094

Jason N

Job Details: 04/12/2023

"Cc unit not making ice consistently Found ice in mold. Manually cycled ice maker, unit indexed but did not harvest ice, ice stuck in mold. Mold heater did not turn on, bad microswitch or open heater internally, defective ice maker from previous repair. Reordering ice maker. ; ordrng 1 5303918344 (Ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW1

Near Mentor-on-the-Lake, OH 44060

Jason N

Job Details: 04/12/2023

"Cc unit not drying dishes, tub wet after cycleRan diagnostics, no codes stored. Ran test cycle and measured amp draw when heater circuit turned on. Amp draw at 7.1A when heater initialized. Heater circuit is working properly. Advised customer that the manufacturer recommends using rinse aid for the best drying performance, and to ensure heated dry is turned on for cycle being used. No issues found with unit at this time, unit is working as designed."

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Strongsville, OH 44136

Corina B

Job Details: 04/12/2023

Replaced the heater. Opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Cleveland, OH 44108

Joe O

Job Details: 04/12/2023

Installed dispenser. Op test ok

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Cleveland, OH 44111

Corina B

Job Details: 04/12/2023

"CC that the unit will not spin when there are clothes in the washer, gives a f51. Confirmed f51 rps sensor Started a drain and spin, spinning. Will need an rps sensor. Cust does not want to repair ; ordrng 1 WPW10178988 (Rps sensor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL RANGE

Model AGR6303MMS0

Near Cleveland, OH 44103

Manny

Job Details: 04/12/2023

"Cc unit not starting and not power, verified and not power to the unit, checked power on outlet and 0.2volts advised customer to have electrician take at look at the outlet. Opt test ok"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Cleveland Heights, OH 44121

Joe O

Job Details: 04/12/2023

"Cc: not agitatingFound error codes f7e5(shifter fault). Found unit is not shifting between agitate and spin. Needs actuator. Replaced actuator. Ran auto test and calibration. Found unit is shifting but will not exit from spin. Found cam worn. Needs cam. Replaced cam. Ran auto test and calibration. Op test ok ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (PULLEY) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Willowick, OH 44095

Jason N

Job Details: 04/12/2023

"Cc ff door gasket not sealingCustomer stated the upper left corner has never sealed properly, but is just now calling in for service about it. Found small gap on upper left corner of door gasket. Heated gasket and stretched to mate to cabinet. Ensured proper seal. Op test good."

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Mentor, OH 44060

Jason N

Job Details: 04/12/2023

"Cc unit fault code f8e0 when trying to run bake cycle Customer is not sure why we were sent out for a oven temperature issue. Ran diagnostics, confirmed f8e0 for fan speed too low. Unit will need blower fan replaced. Retrieved control for return. ; ordrng 1 W11107275 (Fan-blwr)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JT0

Near LaGrange, OH 44050

David R

Job Details: 04/12/2023

Replaced panel and knobs. Good. Op Test Ok.

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Lakewood, OH 44107

Corina B

Job Details: 04/12/2023

CC that the unit is not washing and the soap is not dispensing. Replaced the dispenser. Ran a calibration. Dispenser opened. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near North Olmsted, OH 44070

David R

Job Details: 04/12/2023

"Cc unit not making ice. Fans all good, no frost in FZ. Found wires starting to cut through at bottom of FZ door. Will need door. Let customer know to inspect door when it arrives. Ordering door. ; ordrng 1 W11465916 (FZ door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KWH1

Near Westlake, OH 44145

David R

Job Details: 04/12/2023

"Cc unit flashing giving codes and making noise. Went into diagnostics, found error codes 8-4 Float Switch Open, 9-2 Draining. Found build up of water in float switch tray, emptied out. Tightened up water line. Ran normal cycle, watched to see if any random leaks. No leaks. Unit is good. Op Test Ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Mentor, OH 44060

Jason N

Job Details: 04/12/2023

"Cc unit ice maker not working Ran ice maker diagnostics, found code e5 for ice maker thermistor bad. Unit will need ice maker replaced. Part not showing in stock at Marcone, office to contact customer with next service date.; ordrng 1 W11658802 (Icemaker)"

We serviced a

MAYTAG REFRIGERATOR

Model mrt311fffz02

Near Chesterland, OH 44026

Joe O

Job Details: 04/12/2023

New shelf is broken. Incorrect part ordered. Re ordering ff shelf and door binCustomer stated missing door binParts show out of stock. Office to reschedule ; ordrng 1 W11316848 (shelf-glas) and 1 W10803530 (bin-cntlvr)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Maple Heights, OH 44137

Manny

Job Details: 04/12/2023

"Replaced ice maker and cleared ice, opt test ok"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Cleveland Heights, OH 44118

Corina B

Job Details: 04/12/2023

Replaced the right and left door. The gaskets are both ripped on both sides. Will need new gaskets. ; ordrng 2 W10830046 (Gaskets)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB0

Near Solon, OH 44139

Brian M

Job Details: 04/12/2023

Installed dishwasher dispenser OP Test Ok

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near University Heights, OH 44118

Brian M

Job Details: 04/12/2023

Cc error f9e1 Verified error Service bulletin for this error points to faulty drain pump 120 month warranty on part only ; ordrng 1 W11497943 (Pump)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Strongsville, OH 44149

Marie V

Job Details: 04/12/2023

"Cc that the unit is making a screeching noise and theres a burning smell. Ran diag found error code F0E2 over suds. Ran auto test when unit stared spinning thats when the noise stared, tilted unit found all grease and oil fron transmission came off. Unit will need, cam, shifter, belt, cover, gearcase and agitator. Took pics.; ordrng 1 W11550891 (Agitator) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11026785 (Motor) and 1 W10913953 (Shifter) and 1 W11395618 (Capacitor) and 1 WPW10427633 (Shield)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Cleveland, OH 44111

Angel

Job Details: 04/12/2023

"Cc that unit was making a loud grinding sound. Ran diagnostics to test agitation and everything sounded good also ran a spin and it sounded good, looked underneath washer and looked clean but I removed the cam and it had oil around it replaced cam for customer for now but will need gear case replaced. Ordering gear case and belt.; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Belt)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Bay Village, OH 44140

Angel

Job Details: 04/12/2023

"Cc that drain hose is dirty and he wants to replace it and also to make sure connections on the junction box are properly installed. Verified junction box and wire nuts were a little loose reinstalled them properly and added electrical tape. For the drain hose the bad one was the end going to the garbage disposal so I gave him an estimate for it he agreed to repair had a drain hose from surplus, installed new drain hose tested unit opt test good. ; used 1 8269144A (Drain hose) from stock"

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Strongsville, OH 44136

Marie V

Job Details: 04/12/2023

"Cc that the unit knob is stripped and it wont move the timer. Confirmed. Will need new. Cust will install, no need no make appointment unless cust calls us back. At the time of the visit, cant tell if timer is damage by the broken knob I would order just in case. ; ordrng 1 W11328381 (Knob) and 1 W11566736 (Timer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ

Near Avon, OH 44011

Angel

Job Details: 04/12/2023

Replaced tub and door panel opt test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EBS00

Near Gates Mills, OH 44040

Brian M

Job Details: 04/12/2023

Cc unit not making ice Found harness damaged Replaced using back stock Cycled icemaker OP Test Ok ; used 1 WPW10458985 ( Ice harness) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Chesterland, OH 44026

Brian M

Job Details: 04/12/2023

Cc of leak Ran unit could not duplicate a leak Did see signs of a possibly the water connection elbow might have been the cause Advised customer

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near North Royalton, OH 44133

Marie V

Job Details: 04/12/2023

"Cc that the unit shows close lid. Confirmed. Replaced lid and strike, ran calibration, no error codes. op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5DHAXVB06

Near North Royalton, OH 44133

Marie V

Job Details: 04/12/2023

Replaced ice maker and it filled up with water. Advice cust to allow few hours to get to proper temp and make ice. 24 to 48 hours for a full bin.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Oberlin, OH 44074

Gabriel P

Job Details: 04/12/2023

"Replace left front burner,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lorain, OH 44053

Gabriel P

Job Details: 04/12/2023

"Replace both boards,opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lorain, OH 44052

Gabriel P

Job Details: 04/12/2023

"Found shield broken and pulley as well cause by overloading ordering whats needed ; ordrng 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 WPW10427633 (Shield), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/12/2023

"Found air leak on both seal steam both seal and apply lube advise to monitor if it continues with same issue need both doors,opt test ok"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Cleveland Heights, OH 44121

Corina B

Job Details: 04/12/2023

CC that the unit is not drying. Confirmed. Found the cutoff burnt. Replaced the cutoffs and repaired the wire. Tested. Opt test n/g. Customer has a plastic style vent advised customer to replace with a semi rigid or rigid vent. From the black to the red 64 volts when running 0 volts. Will need a main control. ; ordrng 1 W11565020 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Avon, OH 44011

Gabriel P

Job Details: 04/12/2023

Found evaporator frozen not going to defrost check heater its good ordering harness and part listed and requesting 2 job count I have to steam lots of ice ; ordrng 1 W11609822 (Harness) and 1 WPW10384183 (Thermistor) and 1 W11599786 (Control) and 4 WP2156003 (End caps)s and 2 WP2266727 (Trim)s and 1 WPW10234241 (Trim door)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Lorain, OH 44053

Angel

Job Details: 04/12/2023

"Cc that unit is making a clanking noise when spinning or washing. Ran diagnostics tested the agitation and spin and no clanking noise, so we added some towels and started a quick cycle to see if it will do the noise with a load no noise until I canceled the cycle and the noise was coming from the drain pump, got to the back of the unit and removed the drain line from the pump and found a allen key rubbing with the impellers causing the sound removed it tested unit again opt test good."

We serviced a

WHIRLPOOL WASHER

Model WFW95HEXW0

Near Geneva, OH 44041

Dan H

Job Details: 04/11/2023

"Customer complaint of f6e2 error, ran diagnostics found f6e1(COMMUNICATION ERROR BETWEEN CCU AND MCU) and f8e1(long/no fill) error codes, ran test cycle, unit will not complete test cycle and started flashing f6e1 error, unit needs new control, part is no longer available ; ordrng 1 W10354086 (Cntrl)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Cleveland, OH 44111

Marie V

Job Details: 04/11/2023

"Cc that the unit is not working, and drain pump is just going non stop. Confirmed, will not run diag, verify control wont stop, i was able to make it stop but as soon as i stared a drain and spin it went back to run the drain pump. Unit will need new control. Cust will call us back. ; ordrng 1 W11556725 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX2FHDXVA03

Near Novelty, OH 44072

Jason N

Job Details: 04/11/2023

"Cc unit ff section not cooling, freezer is fineFound no airflow to ff section from damper. Freezer evaporator frosted up. Ran force defrost cycle, bi metal reading closed and defrost heater powered on. Unit will need jazz board replaced. Replaced control using truck stock part. Programmed to code 01. Op test good. ; used 1 WPW10503278 (Cntrl-elec) from stock"

We serviced a

GE RANGE

Model JGP970SEK2SS

Near Painesville, OH 44077

Joe O

Job Details: 04/11/2023

"Cc: cooktop lock onFound cooktop lock will not shut off. Needs switch harness and knob; ordrng 1 WB18T10454 (range switch harness) and 1 WB03T10272 (range burner control) and 1 WB03T10268 (knob asm), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Rootstown, OH 44272

Brian M

Job Details: 04/11/2023

Customer showed pop took pic Unit randomly powering off and showing power failure Ran test no mechanical issue found Suspect issue with ui and control ; ordrng 1 W11419056 (Ui) and 1 W11525997 (Control)

We serviced a

WHIRLPOOL WASHER

Model GHW9400PL4

Near Mogadore, OH 44260

Corina B

Job Details: 04/11/2023

Replaced the drain hose. Tested. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Westlake, OH 44145

Angel

Job Details: 04/11/2023

Cc that unit was not making ice and now it started making ice again. Verified and ice bin was almost full ran ice maker error codes and had no error codes. So I ran step 57 it cycled perfectly fine and filled as should. Explained to customer that the deli drawer board a lot of times give some issues if she wanted we can leave it disconnected and she can monitor for now she decided to unplug it and leave it like that if it keeps working as should opt test good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHB2751TF8

Near Wickliffe, OH 44092

Joe O

Job Details: 04/11/2023

Installed crisper cover. Op test ok

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cleveland, OH 44112

Joe O

Job Details: 04/11/2023

"Cc: not washing, not advancingRan normal cycle. Found unit sensing long fill. Found pressure hose popped off control. Re seated pressure hose. Ran auto test and normal cycle. Op test ok Customers hoses rusting. Too pics. Advised customer to replace hoses and valves."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM

Near Cleveland, OH 44102

Marie V

Job Details: 04/11/2023

"Cc that the unit shut off by it self. Temp inside unit is rising, nothing is working. Kitchen was remodeled. Set pad on floor, pulled unit forward, unit it came back on. Comrpessor running. Found that outlet was installed on the side of the refrigerator, when it was pushed back it removed the plug. Showed cust. Op test ok"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near South Euclid, OH 44121

Joe O

Job Details: 04/11/2023

Cc: leakingCustomer has an extension on drain. Found hole in extension hose. Advised customer to replace extension. Unit is functioning as designed. Op test ok

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Kent, OH 44240

Brian M

Job Details: 04/11/2023

Cc unit sometimes leaves wet towels Ran unit No errors Ran spin test No issue mechanically Advised to watch

We serviced a

KENMORE DRYER

Model 110.865351

Near Chagrin Falls, OH 44022

Jason N

Job Details: 04/11/2023

"Cc unit making a clunking noise during operationVerified noise from unit, rear support roller is worn and loose on shaft. Unit will need support rollers replaced. Quoted customer dryer repair kit install. Customer declined repair at this time, estimate only. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

GE REFRIGERATOR

Model Pfss2miycss

Near Solon, OH 44139

Corina B

Job Details: 04/11/2023

"CC that there is water on the floor. Confirmed. Found the drain hole blocked with ice. Steamed out the drain. Found debris in the drain tube, cleared out. Opt test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near North Olmsted, OH 44070

Angel

Job Details: 04/11/2023

Replaced all parts cycled ice maker and made sure it would fill opt test good. Also freezer light was out had one in truck stock replaced module opt test good.; used 1 W10695459 (LED MODULE) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Highland Hills, OH 44128

Marie V

Job Details: 04/11/2023

"Cc that the unit does not heats. Confirmed. Verify power at the outlet, is good, found l2 on terminal block on unit burned. Unit will need new terminal and power cord. Replaced both from T/S, tested unit, heating up properly. Op test ok; used 1 PT500L (3 PRONG DRYER CORD), and 1 279320 (BLOCK-TERM) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Garfield Heights, OH 44125

Marie V

Job Details: 04/11/2023

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ravenna, OH 44266

Brian M

Job Details: 04/11/2023

Cc unit not advancing Found cold valve clogged Replaced valve OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Cleveland, OH 44135

Angel

Job Details: 04/11/2023

Cc that unit will work sometimes and sometimes he will have to reset it to get unit to finish cycle. Ran diagnostics and found error code F0E7 load detected in clean cycle also Checked in serviceMatter and found a service pointer where the washer will not function properly because of the F0E7 error code and unit has to be connected to wifi to be updated to fix issue. Explained to customer and customer doesnt have wifi so I recommended them to call Whirlpool to see if they can help them out or send them an updated board so we can replace the old one.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Brooklyn, OH 44144

Angel

Job Details: 04/11/2023

Replaced deli drawer board and to rails in freezer opt test good.

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Lakewood, OH 44107

Angel

Job Details: 04/11/2023

Cc that when they try to start a cycle it will give them the time of the cycle and than start sensing and it will just drop to 0 and beep like its done. Ran diagnostics no error codes tried doing a spin and agitation in diagnostics and passed. Looked underneath washer everything looked good even took off capacitor to make sure it was good and it had 49.65 uf out of 50uf. Customer gave me some towels to test it on a quick wash which that was where they state it did it and it was washing and filling perfectly fine cannot duplicate issue. Recommended customer to monitor for now and if anything to give us a call back.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Aurora, OH 44202

Brian M

Job Details: 04/11/2023

"Cc icemaker leaking Crack in ice maker, also found led out Needs icemaker and led replaced ; ordrng 1 W10886939 (icemaker) and 1 SHIPPING (SHIPPING LOGISTICS*) and 1 W10695459 (module)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Aurora, OH 44202

Brian M

Job Details: 04/11/2023

"Replaced wheel OP Test Ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Lakewood, OH 44107

Angel

Job Details: 04/11/2023

Cc that unit is not draining. Tested unit and confirmed will not drain. Removed drain pump and found a can tab blocking the impellers causing it not to drain removed it and cleared all debris reinstalled drain pump tested unit opt test good.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Lakewood, OH 44107

Angel

Job Details: 04/11/2023

Cc that unit is not draining. Ran diagnostics and found error code F7E6 motor fault. Tested the drain and unit is draining fine tried to do a spin and it wouldnt looked underneath and found the motor plug disconnected connected it back up and tested unit again opt test ok.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Chagrin Falls, OH 44023

Brian M

Job Details: 04/11/2023

Cc unit not draining Drain pump not pumping water needs pump Customer said door is unlocked to make the repair ; ordrng 1 W10919003 (pump-water)

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Pepper Pike, OH 44124

Jason N

Job Details: 04/11/2023

"Cc unit not spinning/draining, not washing clothesRan entitlement, unit is under 60mo. Warranty.Ran diagnostics, found codes f7e6 for motor circuit open, f7e1 for tachometer missing or wrong signal and f0e3 for overload. Cleared codes and ran auto test cycle. Found unit did not shift into agitation. Checked under unit, found splutch melted and separated. Replaced using truck stock part. Reran test cycle, all functions passed. Op test good. ; used 1 W10721967 (PULLEY) from stock"

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