We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS0
Near Cleveland Heights, OH 44118
Joe O
Job Details: 10/13/2022
"Cc: grinding noise! Bearings inside unitFound rack track bearings missing. Ran test cycle. Found pump making grinding/ loose prop noise. Needs sump assembly, and tracksCustomer does not want to repair at this time; ordrng 1 WPW10455261 (pump&motor) and 1 W11259785 (track) and 1 W11259786 (track), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Cleveland, OH 44108
Joe O
Job Details: 10/13/2022
Cc: not heatingFound igniter open. Replaced igniter. Op test ok Customer stated first tech took ordered igniter. ; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cleveland, OH 44114
Manny
Job Details: 10/13/2022
"Cc unit not washing, ran diagnostics cycle and found code F8e1 for long fill found drain hose on the floor elevated drain hose and opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cleveland, OH 44113
Manny
Job Details: 10/13/2022
"Replaced fill tube and heater, ran step 19 and good heat on heater, ran step 45 unit filling, advise customer to allow 24 to 48 hours for proper ice cycle. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Cleveland, OH 44114
Marie V
Job Details: 10/13/2022
"Removed refrigerant left inside unit. Cut off filter drier, installing new filter drier cap tube broke at the cabinet. Cant be repair.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near East Cleveland, OH 44112
Joe O
Job Details: 10/13/2022
Installed parts. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Avon Lake, OH 44012
Marie V
Job Details: 10/13/2022
Replaced heater. Took pics of water damage. Cust will contact warranty. Tested new heater, no leaks. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Aurora, OH 44202
Brian M
Job Details: 10/13/2022
"Cc of a noise Found noise coming from belt and idler pulley area Unit will need 2 techs it is stacked and next to a cabinet and a wall ; ordrng 1 279640 (pulley,idler) and 1 661570V (belt) and 1 SHIPPING (shipping and handling)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Beachwood, OH 44122
Corina B
Job Details: 10/13/2022
"Replaced the door and ui. The door comes with a new ui, now. Brought back the new part for return. Opt test ok"
We serviced a
KENMORE DRYER
Model 110.6012511
Near Avon Lake, OH 44012
Angel
Job Details: 10/13/2022
"Cc that unit will not do anything. Verified and found belt was broken unit will need belt. Used dryer repair kit had the belt, rollers and idler pulley replaced. Tested unit opt test ok.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Westlake, OH 44145
Manny
Job Details: 10/13/2022
Replaced heater opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Olmsted Township, OH 44138
David R
Job Details: 10/13/2022
"Cc unit not cooling, both sections. Both sections are 75*, all fans running. Went to back, comp cold. Found start device halfway off with bracket that keeps it on off as well. Electrical arc, shorted start device. Replaced with one from t/s. Tested, comp came right on. Give 24 hours to get back to normal temps. 24-48 for ice. Op Test Ok . ; used 1 8201786 (STARTER) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Elyria, OH 44035
Gabriel P
Job Details: 10/13/2022
Replace gearcase opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aurora, OH 44202
Brian M
Job Details: 10/13/2022
Installed heater OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Painesville, OH 44077
Dan H
Job Details: 10/13/2022
"Customer complaint that unit is not dispensing ice, found broken wires in door harness, unit needs new door, customer does not want repair; ordrng 1 LW10755680 (Frz dr), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL DRYER
Model LTE6234DQ0
Near Mentor, OH 44060
Corina B
Job Details: 10/13/2022
"Replaced the thermostat and the thermal fuse.stated a cycle, cycling properly. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Avon Lake, OH 44012
Marie V
Job Details: 10/13/2022
"Cc that the unit seems to be a little on the cold side and ice maker is out working. Took temps 36* fresh food and 0* in freezer. Cycled ice maker and it filled up with water. Replaced ice maker also, leveled unit and set temp on freezer to 2*. Advice cust 24 to 48 hours for ice bin full. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ03
Near Westlake, OH 44145
Manny
Job Details: 10/13/2022
"Cc unit leaking through the door panel, verified and water coming out of the door panel, unit called for water to ice maker and more water started leaking, removed icemaker cover and fill tube is frozen and might have caused the line to blow and leak inside the door, cleared ice and ran fill test and unit started leaking through door again and only a bit of water made it to the icemaker, unit will need door and valve. Advise customer to contact wpl and see if they get a concession for the repair.; ordrng 1 LW11026429 (Freezer door) and 1 WPW10179146 (valve-inlt), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near North Olmsted, OH 44070
David R
Job Details: 10/13/2022
"Replaced heater. Good. Tested, ran diagnostics. Good. Op Test Ok. *** If ever having to take unit out. Put down left leg first. Makes it easier"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cleveland, OH 44119
Joe O
Job Details: 10/13/2022
"Cc: Not dispensing iceFound wires broke in lower door harness. Found wire broken in harness is for auger motor. Needs freezer door. Customer does not want to repair at this time; ordrng 1 LW11038917 (dor-fip), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Mentor, OH 44060
Joe O
Job Details: 10/13/2022
"Cc: error codes, door lockedFound error codes f3e1(water level system error) f5e4(door not opened between cycles) f8e3(overflow conditions). Valves are not seeping. Ran small quick cycle to test pressure system. Unit filled to proper levels. Needs control and pressure switch.; ordrng 1 W11201274 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Aurora, OH 44202
Jason N
Job Details: 10/13/2022
Cc unit making high pitched squealing noise in spinRan diagnostics. No codes stored. Checked under unit. Nothing unusual. Ran manual spin test to high speed. No abnormal noises heard. Ran spin test on drain and spin with towel load. No abnormal noises heard. Could not duplicate noise issue at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Streetsboro, OH 44241
Jason N
Job Details: 10/13/2022
"Cc unit still freezing food in refrigerator sectionPulled freezer evaporator cover, found ice ball on cap tube, no frost pattern. Unit has refrigerant leak and will need sealed system repair. Customer declined repair. ; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor)"
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Aurora, OH 44202
Jason N
Job Details: 10/13/2022
"Cc unit not drying clothesCustomer stated it takes several hours to dry normal loads, venting is clean. Ran dryer for test, good ignition and flame, but flame only stayed on for 10 seconds then went off. Checked venting at outlet, no airflow. Pulled vent tube from rear off unit, vent tube is full of water. Advised customer they will need venting serviced."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Solon, OH 44139
Jason N
Job Details: 10/13/2022
"Cc ice maker not workingChecked ice maker power, 0v at ice maker. Pulled connector and checked for voltage at harness. Found ice maker and harness are not correct for this model. Voltage at unit harness good at 121v. Unit will need correct ice maker kit for this model. ; ordrng 1 W11517113 (Ice maker kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Chagrin Falls, OH 44022
Jason N
Job Details: 10/13/2022
"Cc unit not touchpad not responding or randomly beepingRan diagnostics, found code 2-1 for Ui stuck button and 5-2 for door stuck open. Found when starting a cycle the cancel button was not functioning to be able to end the cycle. Replaced interface console using customer supplied pre Id part. Ran functionality tests on keypad, all buttons working properly. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506EPA
Near Cleveland, OH 44124
Jason N
Job Details: 10/13/2022
"Cc unit ff section too warm, product is spoilingFound water droplets on ff evaporator cover, evaporator coils are iced over. Ran diagnostics, checked thermistor values, found RC evaporator thermistor is reading 52 degrees, out of range. Unit will need ff evaporator thermistor and evaporator de-iced. Also the top 2 interior LEDs are out, ordering replacement LEDs modules. LEDs not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10565852 (Harness) and 4 W11632139 (LED module)s"
We serviced a
WHIRLPOOL WASHER
Model WFW9451XW00
Near Chagrin Falls, OH 44022
Jason N
Job Details: 10/13/2022
"Cc unit not completing cycles.Ran diagnostics, found code f21 for long drain. Ran auto test cycle, found unit slow draining. Pulled drain pump filter basket, found clogged with debris. Cleaned out and reinstalled filter basket. Reran auto cycle, unit drain out strong. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506EBS01
Near Gates Mills, OH 44040
Jason N
Job Details: 10/13/2022
Cc unit interior lights not workingReplaced all LED modules using customer supplied pre Id parts. Illumination restored to unit. Op test good.
We serviced a
KITCHENAID WALL OVEN
Model KEBS107SSS00
Near Shaker Heights, OH 44120
Joe O
Job Details: 10/12/2022
Cc: not functioningFound unit is receiving proper power. No power to line 2 on control. Needs blower and thermal cut off; ordrng 1 WP8303972 (blower) and 1 WP8304452 (fuse-thrml)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ12
Near Jefferson, OH 44047
Brian M
Job Details: 10/12/2022
Installed door OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Novelty, OH 44072
Corina B
Job Details: 10/12/2022
Replaced the main control. Opt test ng. Put the old main control back in. Will need to replace the ui first then if needed the main control. Left the main control at the customers house. Did not charge for the ui. Cust does know if the main control and ui are needed he will owe for both parts. Office to reschedule appointment. ; ordrng 1 W11099340 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Avon, OH 44011
Gabriel P
Job Details: 10/12/2022
"Found multiple issue gave estimate customer will not repair ; ordrng 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 W10752283 (Agitator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lorain, OH 44052
Angel
Job Details: 10/12/2022
Cc that the refrigerator section the glass was getting foggy from the cold and she did not like that. Explained to her that its going to happen no matter what specially if the refrigerator is set to the coldest setting and there hardly anything in it. Explained to her she will have to fill her refrigerator more and lower the temp to help a little with her issue but unit is working as designed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near North Olmsted, OH 44070
Manny
Job Details: 10/12/2022
"Cc unit not making ice and frost in fz, verified and noticed left slide is damaged preventing the door from closing and causing frost in the unit ice maker was frozen, and fill tube heater no activating, unit will need slides and fill tube.; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W11087201 (heater)"
We serviced a
MAYTAG PORT. WASHER
Model MAV2755AWW
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 10/12/2022
"Bearings are loud and they locking but part is no longer available is discontinued 21001511cannot be repairable,opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Diamond, OH 44412
Brian M
Job Details: 10/12/2022
Cc unit making noise Found fan blade hitting housing Needs seal and blade ; ordrng 1 WP697772 (blower wheel) and 1 W11596046 (Seal)
We serviced a
KENMORE STACK W/D
Model 417.947124
Near Madison, OH 44057
Dan H
Job Details: 10/12/2022
"Customer complaint that unit is not spinning, confirmed found timer not working properly, unit needs new timer, customer does not want repair ; ordrng 1 134237200 (Timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Madison, OH 44057
Jason N
Job Details: 10/12/2022
Cc unit making buzzing noise and not cooling properly in ff section Found ff evaporator frosted over and ice forming on the bottom of the ff section. Drain pan is bowed. Found service pointer. Ordering drain pan kit and fan harness. ; ordrng 1 W11457241 (Drain pan) and 1 W11033168 (Harness) and 1 WPW10389152 (Support)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HW00
Near Wellington, OH 44090
David R
Job Details: 10/12/2022
"Replaced cooktop. Tested, good. Customer had caulk around the cooktop. Had to remove to get off. Customer said it was ok, will have her cabinet person redo it. Tested unit, good. Op Test Ok."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM8
Near Mayfield Heights, OH 44124
Corina B
Job Details: 10/12/2022
"CC that there is a noise. Confirmed. Found the damper opening and closing constantly. Will need a new damper. ; ordrng 1 WPW10594329 (Damper), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Maple Heights, OH 44137
Corina B
Job Details: 10/12/2022
CC that the unit is not working and the water came out black. Found the cold water turned off. The cam is squealing. Replaced the cam from t/s. Found the floor is leaning to the left. Leveled the washer the best I can. Did advised cust to buy the anti vibration pads. Started a cycle with clothes. Opt test ok. ; used 1 W10721967 (PULLEY) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near North Olmsted, OH 44070
Marie V
Job Details: 10/12/2022
"Cc that the unit makes a rattling noise when it goes from wash to rinse and have to put hand by the side of appliance to stop noise. . Ran diag, no error codes. Ran manual test. I was able to duplicate noise with towels inside. Had to add 2 screw to the back panel , when unit turns drain pump and starts spinning back panel starts to rattle. Corrected issue. Ran quick test with towels, Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Ashtabula, OH 44004
Dan H
Job Details: 10/12/2022
"Customer complaint that unit does not work, started normal wash cycle, unit filled and began washing, unable to duplicate the problem, unit is operating as designed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Fairview Park, OH 44126
Manny
Job Details: 10/12/2022
"Cc unit not making ice, verify and found temps set at -2 fz and 34 in ff, customer stated she set the temps lower because she thought it would make ice faster, checked and no water or ice in ice container removed icemaker and found fill tube frozen, steamed fill tube, reconnected icemaker, and set temps back to recommended,advise customer to allow 24 to 48 hours for proper ice cycle. Opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near North Olmsted, OH 44070
Manny
Job Details: 10/12/2022
"Cc unit not heating properly, ran bake and let unit preheat to 350 took temps, the temp were off, calibrated unit to 5 degrees and ran bake test unit high temp was 368 and flame shuts off, when unit hit about 344 unit kicked back on, unit is working properly, advise customer to allow 10 to 15 extra minutes after the unit has preheated so when the door is open the dont loose to many degrees, and explained that the longer the door is open the more time will take for temps to reach the set temp. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Westlake, OH 44145
Manny
Job Details: 10/12/2022
"Cc unit not cooling and frosting up in the fz, verified and evap cover is covered in frost and humidity in the cabinet, noticed the mullion is bowed at the bottom and looks like the insulation is missing on the Ff side, called techline to document (12:02pm to, spoke to rob, send him pictures and he said thats a lot of damage and unit is not repairable stated looks like the unit was handle with a forklift, and will transfer me to the trade care team since they handle the damage units got transferred to trade care team, spoke to Nicole she said unit is not repairable but because the damage was reported out of the 30 days window they cant do anything for the customer and advise customer call Home Depot and get the unit replaced."
We serviced a
GE WASHER
Model GTW465ASN2WW
Near Ashtabula, OH 44004
Dan H
Job Details: 10/12/2022
"Customer complaint that unit is not spinning properly, found suspension worn, unit needs new suspension ; ordrng 2 WH16X26910 (Suspension)s and 2 WH16X26911 (Suspension)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Westlake, OH 44145
Gabriel P
Job Details: 10/12/2022
"Replace door,opt test ok"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Atwater, OH 44201
Brian M
Job Details: 10/12/2022
"Cc unit not working Found motor bearings shot Needs motor ; ordrng 1 W11497303 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW01
Near Ravenna, OH 44266
Brian M
Job Details: 10/12/2022
Cc u it making noise Could not duplicate issue Advised to watch but unit is functioning as design
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEP01
Near Shaker Heights, OH 44120
Joe O
Job Details: 10/12/2022
"Cc: ice maker continuously making ice, slow water flowFound bail arm not seated correctly. Re seated. Found filters not making complete contact with filter head. Needs filter head. Customer does not want to repair at this time ; ordrng 1 W11346623 (Filter head), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cleveland Heights, OH 44118
Joe O
Job Details: 10/12/2022
"Cc: intermittently not making iceFound temps in ff at 39 degrees, freezer at -1 degree. Found unit not filling. Found unit leaking when calling for water. Fill tube not seated completely into water valve. Re seated fill tube. Tested. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL4
Near Avon Lake, OH 44012
Angel
Job Details: 10/12/2022
Cc that unit was not draining. Tried draining unit but would not drain used shop vac to remove water took off drain pump and looked good noticed that the drain hose going to the garbage disposal was real black like it was clogged up so I took it off and used a long wire to break up the food and grease got the hose pretty clean tested unit and it started draining as should. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lakewood, OH 44107
Angel
Job Details: 10/12/2022
Replaced heater made sure unit would not leak and functions. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Mentor, OH 44060
Jason N
Job Details: 10/12/2022
"Cc unit cooktop on and hot displays on control Ran burner op test, all burners are working properly. Checked burner element temperature probes. All checked good. Checked infinite switches, found RF infinite switch contacts burnt. Unit needs RF infinite switch. ; ordrng 1 WP3149400 (Infinite switch)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near North Royalton, OH 44133
David R
Job Details: 10/12/2022
"Unit is a range, corrected info type. Cc unit lights not turning off. Found bottom door switch bent slightly. Corrected. Tested. Lights are good. Op Test Ok."
We serviced a
KENMORE REFRIGERATOR
Model 10655622500
Near Geneva, OH 44041
Dan H
Job Details: 10/12/2022
"Customer complaint that ice door is not closing properly, found pin pushed over prevent doos from sealing, adjusted, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near East Cleveland, OH 44112
Joe O
Job Details: 10/12/2022
"Cc: not coolingFound temps in freezer at 57 degrees, ff at 51 degrees. Found unit has no frost pattern. Found frosting on only cap tube. Needs compressor, and evaporatorEvaporator out of stock. Office to reschedule; ordrng 1 W11536253 (Evaporator) and 1 W11209866 (compressor)"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Chardon, OH 44024
Jason N
Job Details: 10/12/2022
"Cc unit making scrapping noise while running Ran dryer op test, confirmed scrapping noise around front bearing ring. Pulled front panel, found small metal object lodged in felt pad. Removed and reassembled. Retested. No abnormal noise heard. Op test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Shaker Heights, OH 44122
Jason N
Job Details: 10/12/2022
"Cc unit not filling with enough water and not advancing to rinse cycle.Ran diagnostics, found code f8e1 for no/low fill. Found cold water valve turned off. Turned on valve and ran auto test cycle. All functions passed. Op test good."
Near Cleveland, OH 44113
Manny
Job Details: 10/12/2022
Picked up nitrogen cylinder
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Painesville, OH 44077
Dan H
Job Details: 10/12/2022
"Customer complaint that unit is not starting, found door switch broken, unit needs new door switch ; ordrng 1 WPW10569603 (Door switch)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Cleveland, OH 44127
Marie V
Job Details: 10/12/2022
Cust will clean unit in compressor area . Took pics. Reschedule appointment. ; schdld next appmnt for 10/19 WED !
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Westlake, OH 44145
Gabriel P
Job Details: 10/12/2022
Pulley was damage bolt came loose also belt stretch and shield damage ordering parts needed ; ordrng 1 W10721967 (Pulley) and 1 W11213879 (Belt) and 1 WPW10427633 (Shield) and 1 W11212745 (Shifter)
We serviced a
GE WASHER
Model GTW465ASN0WW
Near Ravenna, OH 44266
Brian M
Job Details: 10/12/2022
Installed Latch OP Test Ok
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Lakewood, OH 44107
Angel
Job Details: 10/12/2022
Cc that unit is brand new and it will not preheat. Verified and found gas valve was turned off so I turned it on and tested the unit by preheating it to 350* and started working as should. Opt test ok.
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24GS00
Near Brecksville, OH 44141
David R
Job Details: 10/12/2022
"Cc unit not heating, making loud noise. Loud noise coking from transformer. Not heating as well, looked through tech sheet. Followed component testing. Mag testing out of range. Will need mag, cap, diode and transformer. *** built in, 2 job count. ; ordrng 1 W11596034 (Mag) and 1 W11316904 (Cap) and 1 W11610132 (Transformer)"
We serviced a
WHIRLPOOL DRYER
Model KG5651XKW1
Near Garfield Heights, OH 44125
Corina B
Job Details: 10/12/2022
"C that the unit is not drying. Started a cycle, cycling properly. Checked outside vent, found a screen restricting the airflow an filled with lint. Advised cust to replace the outside vent with a vent an cover. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Cleveland, OH 44110
Joe O
Job Details: 10/12/2022
"Cc: ff section not coolingFound temps in ff at 71 degrees, freezer at 4 degrees. Found frost old up around evap fan. Found ice build up all over freezer, even on shelf. Gaskets are sealing. Evap fan is running. Needs defrostedCust did not want us to defrost at this time. Customer to unplug unit for 24 hours."
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near Solon, OH 44139
Jason N
Job Details: 10/12/2022
"Cc unit lights flashing and not being at to change refrigerator temperature Confirmed all LED modules are flashing. Unplugged both ff section and freezer section modules. Jumped out each one, found the LED in ff section to be the problem module. Set temperature setting for refrigerator section. No issue found with changing temperatures in either section from UI control. Quoted customer for 2 LED modules plus flat rate for install. ; ordrng 1 WPW10515057 (LED module) and 1 WPW10515058 (LED module main)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Moreland Hills, OH 44022
Jason N
Job Details: 10/12/2022
"Cc unit not making ice fast enoughCustomer stated unit isnt making ice fast enough and not filling the bin. Found several batches in ice container, unit had just harvested, water in ice mold. Checked freezer temperatures, reading 12 degrees. Checked frost pattern on evaporator, frost pattern looks normal, full frost. Changed temperature setting to ideal from lowest setting, also switch damper to freezer coldest. Did not install ice maker, as this is not the correct ice maker for this model. Advised customer to monitor ice production, advised may take 48-72 hours for a full container."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ01
Near Westlake, OH 44145
Gabriel P
Job Details: 10/12/2022
Found bad filter housing ordering also right door gasket torn ordering ; ordrng 1 W11346623 (Filter housing) and 1 W10830162 (Gasket)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Valley View, OH 44125
Corina B
Job Details: 10/12/2022
They were able to open the hinge up. Did not need service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Euclid, OH 44117
Joe O
Job Details: 10/12/2022
"Cc: not working properly, LeakingFound unit leaking from ice maker. Found ice bin frozen. Found small cubes in ice bin. Found fill tube partially frozen. Needs ice maker, water valve, and fill tube; ordrng 1 W10882923 (icemaker) and 1 WPW10349187 (valve) and 1 W11415785 (Fill tube)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Kirtland, OH 44094
Dan H
Job Details: 10/12/2022
"Installed new tub, sump assembly, inner door, and outer door, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ravenna, OH 44266
Brian M
Job Details: 10/12/2022
"Cc unit not advancing properly Found unit resetting when trying to switch to agitate Possibly a short in capacitor or control Replaced capacitor using truck stock OP TEST No good ; ordrng 1 W11603810 (Control), used 1 W11428524 (Capacitor) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2741PF5A
Near Brecksville, OH 44141
David R
Job Details: 10/12/2022
"Cc unit not cooling, secondary fridge, just moved in, fridge in basement. Found temp reading 75* both sections. Compressor is not running. Getting 120 incoming to comp. Sealed system job. Will need a new compressor kit. Customer does not want repaired. Paid SVC only. ; ordrng 1 5304475104 (Compressor kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Cleveland, OH 44111
Manny
Job Details: 10/12/2022
"Cc unit squeaking , found pulley seized replaced with pre id repair kit, ran test cycle, opt test ok"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Chagrin Falls, OH 44022
Jason N
Job Details: 10/12/2022
"Cc unit not spinning out during normal cycle, have to run a drain and spin cycleRan diagnostics, all functions passed. Found on Normal cycle that the Spin speed is turned OFF. Set to high speed and started cycle to save setting. Unit is working as designed."
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Euclid, OH 44117
Joe O
Job Details: 10/12/2022
"Cc: not heatingFound unit is receiving proper power. Found high limit open. Needs high limit thermostatCustomer showed pop; ordrng 1 WP8557403 (thrmst-fix), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Ravenna, OH 44266
Brian M
Job Details: 10/12/2022
Cc unit not cooling Found fan just humming Needs fan motor ; ordrng 1 W11024089 (motor-evap) and 1 SHIPPING (shipping and handling)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Mayfield Heights, OH 44124
Dan H
Job Details: 10/12/2022
"Customer complaint of loud banging noise, suspension is good, unit is not level, leveled unit, ran high speed spin in manual test cycle, no unusual noises heard, unit is operating as designed"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Cleveland, OH 44113
Marie V
Job Details: 10/12/2022
"Cc that make noises when spins. Stared unit asked a maintenance guy he said is a humming, showed is compressor, Removed all. Verify inside , everything is good. Adjusted all screws just in case. Explain cust that this unit has a compressor. This noise is normal."
We serviced a
GE DISHWASHER
Model GDT535PSM0SS
Near Olmsted Township, OH 44138
Angel
Job Details: 10/12/2022
Customer stated that ui and control board was replaced already so I replaced the latch tested unit and it started working as should called BJ to make sure about the charges and BJ made a new mobile form for charges. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Independence, OH 44131
Corina B
Job Details: 10/12/2022
CC that the unit is not making ice fast enough. When walking in the ice maker was cycling. Fz 0-6* ff 40*. The bin is full. Called t/l TJ service pointer W11218398B. Working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Lorain, OH 44053
Angel
Job Details: 10/12/2022
"Cc that unit is rattling loud when going into a spin. Ran diagnostics and unit had an F0E3 overload error so I put unit into a spin and it started rattling looked underneath and found cam came off the gear case causing the loud rattling sound. Replaced both shifter and cam made sure its sitting properly and secure tested unit again and ran a calibration recommended customer to keep loads between 7 to 8 regular bath towels. Opt test ok.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (PULLEY) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Independence, OH 44131
Corina B
Job Details: 10/12/2022
Replaced the heater. Ran diagnostics. Started a cycle. No leaks. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Streetsboro, OH 44241
Brian M
Job Details: 10/12/2022
Customer showed popCustomer complaint unit not making ice Found valve not opening Needs valve ; ordrng 1 W11455388 (Valve)
We serviced a
ELECTROLUX DISHWASHER
Model GLD2250RDQ1
Near Willowick, OH 44095
Dan H
Job Details: 10/12/2022
"Installed new lower spray arm, op test good"
We serviced a
MAYTAG WASHER
Model MVWB980BW0
Near Painesville, OH 44077
Joe O
Job Details: 10/12/2022
Installed tub ring. Ran test cycle. Advised customer to monitor. Op test ok
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HEP
Near Chagrin Falls, OH 44022
Jason N
Job Details: 10/12/2022
"Cc unit overcooling in ff section Customer stated the actual temperature and set point temperatures do not coincide in the ff section. Setpoint is at 43, actual is 34. Ran diagnostics tests functions. Found damper control is not closing properly when commanded. When manipulating damper motor/wiring, damper will close. Unit will need damper control replaced.; ordrng 1 WP67003903 (Damper control)"
We serviced a
CALORIC RANGE
Model n/a
Near Parma, OH 44129
David R
Job Details: 10/12/2022
"Cannot find model/serial. Cc unit not heating. Gas stove. Found switches to turn oven on are getting stuck and wont move, knobs broke. Also both bake and broil ignitors bad. Cannot give a complete estimate without model/serial."
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Parma, OH 44134
David R
Job Details: 10/12/2022
Cc unit not advancing on Sensor dry. Found the circuit board by timer is not even hooked up to the correct position where it should be. Corrected it. Tested. Good. Timer is moving. Op Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashtabula, OH 44004
Joe O
Job Details: 10/12/2022
"Cc: not agitating, not advancing in cycle, pulley wore through coverFound cam loose, motor pulley broke, cam wore through pulley cover. Needs motor, cam and coverParts out of stock. Office to reschedule; ordrng 1 W11026785 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11409708 (Cover)"
We serviced a
KENMORE DRYER
Model 110.7671269277
Near Rocky River, OH 44116
Marie V
Job Details: 10/12/2022
Cc that the unit is not heating properly or taking for ever to dry. Confirmed. Unit is heating up. Verify vent outside. It was clogged up with lint. Explain cust to call to get vent deal up. Allowed unit to cycle. It cycled multiple times and it always turned on gas. Advice cust to monitor and to call a company to clean up vent. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Willoughby, OH 44094
Dan H
Job Details: 10/12/2022
"Customer complaint that unit is not starting, started normal wash cycle, lid locked, unit filled and began washing, ran test cycle, unit completed test cycle, unable to duplicate the problem, unit is operating as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Aurora, OH 44202
Brian M
Job Details: 10/12/2022
Installed mullion and controls OP Test Ok Temps will take a few days to adjust
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF05
Near Lorain, OH 44053
Angel
Job Details: 10/12/2022
"Cc that unit was not making ice but now it just stopped cooling completely. Took temperatures and both sections were at 67* compressor was running and all fans plugged in my watt meter and compressor was pulling .69amps evaporator has no frost pattern unit will need compressor which is running real hot can barely touch from continuously running and drier filter and evaporator. Gave customer estimate and stated he will just leave as is he will not fix unit. Charged service call only and customer was a tax exempt took picture of paper. ; ordrng 1 WPW10507886 (Compressor) and 1 W11536253 (Evaporator) and 1 WPW10143759 (Drier filter uv), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Cleveland, OH 44128
Corina B
Job Details: 10/12/2022
"Cust showed pop, sent pic. CC that the unit is not cooling. Confirmed. Steamed out the evap. Checked the wires to the heater, good connections. Ran the heater in diag, turned on. Will need a new control. Office to reschedule appointment. ; ordrng 1 W11546609 (Control)"