Local Reviews
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Brian B.
DISHWASHER KITCHENAID KUDS35FXSSA "Burning odor from dishwasher. Removed front panel. Found thermal event on control and wire harness, sent pic. Will need control, main harness, and UI. Will list parts. Office to r/s if authorized. ; ordrng 1 W10479761 (cntrl-elec) and 1 W10871221 (WIRE HARNESS ) and 1 WPW10481125 (PANEL)"
Brian M.
REFRIGERATOR FRIGIDAIRE FGHB2866PP3 "Cc unit not producing iceRan manual test mode for ice maker, found no water entering ice moldChecked water valve, OP TEST OK Steamed out water line to ice maker and retested, OP TEST OK"
Brian B.
RANGE WHIRLPOOL WFG525S0HS0 "Verified pop, sent pic. Found right hinge is broken. Will replace both hinges. Office to order parts.; ordrng 1 WPW10299224 (HINGE ACTIVE) and 1 WPW10299227 (HINGE )"
Robert A.
WASHER WHIRLPOOL WTW4950HW0 "Ran diognostics, 9-1 long, no fill, found cold water off, turned on, tested valves, good, hot and cold reversed, corrected, ran recal cycle, good, started normal wash, op test ok"
Paul P.
RANGE WHIRLPOOL WFG515S0EW1 "No trouble codes stored. Tested sensor, at 1250 ohms at room temperature, at higher ohms range, all wire connections good. Tested oven at lowered offset, first time, oven ran 20 degrees lower as set. Second test, oven averaged 30 degrees higher, indicating a control/relay/sense issue. Office to order control panel, white finish, and sensor.; ordrng 1 W10833885 (sensor) and 1 W11234436 (CONTROL PANEL, WHITE)"
Dan H.
WASHER MAYTAG MVWC565FW1 "Customer complaint that unit is not filling with water, ran diagnostics found f8e1(long/no fill) error code, found no hot water entering unit, customer stated hot water is shut off because of leak at sink, started normal wash cycle, unit filled to normal water level, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"
Dan H.
WASHER ROPER RTW4516FW2 "Customer complaint that unit is not draining properly, customer does not have proof of purchase , ran entitlement for purchase date, ran diagnostics no error codes found, ran manual test cycle, filled up basket with water, unit drained it out, customer says that bath tub fills up when unit drains, advised customer that they need a plumber to repair house plumbing , unit is operating as designed"
Dan H.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint that lid will not unlock, confirmed, installed new lid lock, op test good ; used 1 W10838613 (LATCH) from stock"
Dan H.
RANGE WHIRLPOOL WFG320M0BW2 "Installed new manifold, op test good"
Dan H.
WASHER WHIRLPOOL WFW8540FW1 "Customer complaint that unit does not work, ran diagnostics, no error codes found, door locks , unit spins, drain pump is working, valves are working, unable to duplicate the problem , unit is operating as designed"
David R.
RANGE WHIRLPOOL WEE745H0FS1 "Checked error codes, no faults. Called safety team, Breon. Informed them of findings. Put into bake cycle at 350* Cooling fan cycling on and off at 170* and 120*. Functionality wise everything is working as intended. Op test ok."
Macaulay G.
DRYER WHIRLPOOL CEM2743BQ0 "Open heating element. Office to order.; ordrng 1 W10864898 (element), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DISHWASHER MAYTAG MDB4949SHZ0 "Customer confused on the operation. Works as intended. Press start button waited started filling and washing. Checked, no error codes. Op test ok."
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint ff section lower shelf right bracket broken, confirmed, replaced with part pre sent to customer, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Box with dr was opened, installed new door, then noticed a smaller less noticeable outward decent almost in the same location of the left ff dr, maintenance says they will call if someone complains, this unit is in a developments demo home"
Brian M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Cc that unit is still freezing food Ran self test on thermistors on fridge and freezer both pass Air baffle is operating as is should Needs control board replaced ; ordrng 1 W11035841 (cntrl-elecMAINCONTROL ) and 1 WPW10758681 (cntrl-elecUI)
Corey L.
WASHER WHIRLPOOL WTW4800XQ2 "Replaced capacitor, ran calibration, op test good"
Brian M.
DISHWASHER KITCHENAID KDTE254ESS0 "Cc not filling or washing Found UI not always responding, replacing per service pointer W10821953 for intermittent operationFound error codes 4-4, 6-2. Wash pump failure, and fill valve failure.tested voltage to pump motor, insufficient voltageFill valve working, but not filling to correct levelNeeds control board , ui and pump ; ordrng 1 W10731490 (cntrl-elec) and 1 W10902370 (panel-cntlUI) and 1 WPW10455261 (pump&motor)"
Corey L.
REFRIGERATOR MAYTAG MTB1954DRW "Customer complaint ff section suffering cooling loss after a severe power surge then outage on the street, confirmed temps were 0 frz and 50 ff, evap fan not running, found evap motor failed, quoted, ok, replaced with ts part, op test good; used 1 WP2315539 (MOTOR-EVAP 69.64) from stock"
Dan H.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that unit is making loud banging noises and fabric softener is being sprayed everywhere , ran diagnostics no error codes found, ran high speed spin cycle and heavy agitate cycle, no unusual noises heard, fabric softener dispenser is unit is operating as designed , unit is leaning to th right , leveled unit, op test good"
Jeff M.
WALL OVEN FRIGIDAIRE FFGF3053LSK The ignitor failed installed new part unit op tested good ; used 1 12400035 (IGNITER) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit op tested good the issue was with one of the ceiling light
Jeff M.
RANGE KENMORE n/a The old ignitor was falling installed new part unit op tested good. Forgot to get pictures of the model number customer was in a hurry and it slip my mind; used 1 12400035 (IGNITER) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEYB04 The drain was still frozen. I took the back wall out and I found The drain had no ice around it I took a long piece of quarter inch plastic hose and I shove that in the hole where is a little bit of ice at the very bottom steamed it out drain tested good. I did cycle the icemaker with the back wall off to make sure there is no possible leaking coming from the icemaker unit tested good reassembled the machine
Dan H.
MICROWAVE WHIRLPOOL KHMS2056SSS1 See cl pvr; saved tckt
Jeff M.
RANGE KITCHENAID KSEG700ESS2 Installed new part unit op tested good
Jeff M.
RANGE WHIRLPOOL WEG745H0FS0 Installed new part unit op tested good
Dan H.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Customer complaint that unit is not cooling, fresh food section temperature at 54 degrees , freezer section temperature at 7 degrees, found fresh food section evaporator frozen solid, unit needs new evaporator fan and thermistors harness; ordrng 1 W11033168 (harns-wire)"
Macaulay G.
DISHWASHER KITCHENAID KDFE104HPS0 All tested ok. No errors.
Macaulay G.
B/IN REFRIGERATO FRIGIDAIRE FGHB2866PFJA Replaced ice maker. Cycled and tested ok.
Arthur V.
OTR MICROWAVE WHIRLPOOL WMHA9019HV1 Removed broken nut assembly and reinstalled a new one. Did not test not installed yet.
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Found ice and frost build up at bottom of ice room and in the ice room causing ice bin to not rest where it should be Called Frigidaire techline Wayne Referance number 82231929. Was told drain is frozen on the ice maker evap. All updates have been done including the insulation on the back but the drain continues to freeze causing the dispenser motor area to leak warm air causing it to get worse and worse. Wayne said unit unrepairable. Per the referance number above. Advised customer someone from his extended warranty company would call him
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Installed new part unit op tested good
Jeff M.
WASHER MAYTAG MVWX655DW Installed new part unit op tested good
Corey L.
MICROWAVE WHIRLPOOL KHMS2056SSS1 "Tested capacitor once unit was removed, cap tested good, found inverter board failed; ordrng 1 W10217711 (INVERTER)"
Jeff M.
WASHER AMANA NTW4516FW1 Installed new part unit op tested good
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "CC that there is a bad compressor. Found the start relay not connected. Reconnect the start relay, unit is cooling. Optest ok."
Corey L.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Customer complaint only made one batch of ice and can’t dispense water again, lines are frozen again between ice box and valve compartment, ice box has an air leak, unit needs both seal kits; ordrng 1 W10612143 (ADAPTER) and 1 W10628737 (HEATER KIT)"
Corina B.
MICROWAVE WHIRLPOOL WMH53521HZ3 CC that the unit does not heat and is missing a screw. Found the screw inside the cabinet. Heated a glass of water. Optest ok.
Corey L.
WASHER MAYTAG MVWB835DW0 "Customer complaint sometimes unit won’t work sounds like something is dragging, confirmed shaft is out of round, bearings are worn, unit needs new bearing kit W10435302 will replace tomorrow if job fits in route, customer still owes 151.20"
Corina B.
RANGE KITCHENAID KODE500ESS04 Replaced the door. Optest ok.
Corina B.
WASHER MAYTAG MVWB835DW2 "CC that the unit squeaks when it first starts up. Started the cycle, heard the squealing. Moved unit out, squealing quit. Checked the rotor and stator, good. Started a normal cycle back into place several time, no squealing. Optest ok."
Corey L.
WALL OVEN WHIRLPOOL WOS51ES4EB "Customer complaint after self clean whole oven wouldn’t come back on and fuses were replaced, unit is on a circuit with a stand up freezer and the dishwasher, found both fuse and thermostat open; ordrng 1 W11025102 (FUSE) and 1 W11034459 (FIXED THERMOSTAT )"
Robert A.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Replaced i/m and valve, cycled i/m, cycled and filled, op test ok"
Robert A.
DRYER MAYTAG MEDB755DW2 "Installed terminal block and pig tail, ran unit, op test ok"
Corina B.
RANGE HOOD GE ZVC36L1SS Replaced the switch and main control. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced damper and thermistor in fresh food compartment. All tested ok.
David R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed sump assay. Op test ok. Control not needed.
David R.
MICROWAVE WHIRLPOOL WMH53520CS2 Intermittent on and off issue with the lights. Needs interlock wires. Replaced for t/s. Tested. Op test ok.; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS 61.32) from stock
Jeff M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Cust had to leave I spoke to her on the phone rescheduled her for Wednesday morning; schdld next appmnt for 12/12 WED 8-12
David R.
REFRIGERATOR WHIRLPOOL ED5LHAXWQ02 Replaced starter and cap and diffuser. Give 24 hours to return back to normal temps. Op test ok.
Brian M.
DRYER FRIGIDAIRE FAQG7011LW0 "Installed listed parts.Checked gas connections for leaks.Ran test cycle, OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WALL OVEN WHIRLPOOL WOS51ES4ES00 "Installed new control, oven temperature sensor and thermal fuse, op test good"
Dan H.
COOK TOP WHIRLPOOL W5CE3024XB00 "Installed new cooktop, op test good"
Robert A.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Ff set at 5, temp at bottom of ff29deg, frz 0, set on 3, set ff to 3, tested fans and comp, good, cust to watch op test ok"
Robert A.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Installed fan/harness, cleared evap, op test ok"
Robert A.
DISHWASHER MAYTAG MDB4949SDZ0 "Installed sump asm, ran diognostic cycle, op test ok"
Corina B.
RANGE MAYTAG MGR7662WW2 CC. That the oven turned off after 60 min or 90 min. Found the spark harness does not have the rubber around it. Replaced the harness from t/s. Optest ok; used 1 WPW10701462 (HARNS-WIRE 3377) from stock
Gabriel P.
MICROWAVE IKEA IBMS1455DS01 "Replace CNTRL w11196485 opt test ok did not install panel CNTRL cause is a different then the one it has return back new microwave is fix don’t need to come back,opt test ok"
Gabriel P.
MICROWAVE IKEA IBMS1455DS01 "Replace CNTRL w11196485 opt test ok did not install panel CNTRL cause is a different then the one it has return back new microwave is fix don’t need to come back,opt test ok"
David R.
RANGE KITCHENAID KODE500ESS02 "Customer complaint of moisture getting into control and causing error code. F2E1 keyboard stuck key or stuck UI. Cleared fault. Tested out fans, working on low and high. Needs console.******** Do Not Order Part; ordrng 1 W11086141 (console)"
David R.
WASHER WHIRLPOOL WTW7000DW3 "Buttons intermittent, not beeping and or not working when being pressed. F6E3 ACU communication error, F0E4 Spin Limited by Water Temp. Needs UI and console and water valve.; ordrng 1 W11106748 (CONSOLE) and 1 W11182871 (CONTROL ) and 1 W11220230 (VALVE)"
David R.
WASHER MAYTAG MVWC415EW1 "Replaced motor, actuator and cap. Ran through service mode. Op test no good. No power to basket in spin. Found hub stripped. ; ordrng 1 W10528947 (drive hub kit)"
Dan H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint that unit is not making ice, confirmed, ice box fan and thermistor are good, ran ice maker error codes, found e2(motor lost position) error code, unit needs new ice maker and control; ordrng 1 W10843055 (cntrl-elec) and 1 W11294907 (ice maker )"
David R.
WASHER WHIRLPOOL WTW5500XW3 "Missing hinge, gearcase leaking oil onto drive system. Cabinet on side is cracked. With overall condition and cost, unit is not worth repair. Customer grandson mentioned a repair already came to look at the unit.***** Customer not here, grandson is. Called customer and no answer. Office to contact for payment.; ordrng 1 W10295775 (hinge 16.54) and 1 W11035747 (gearcase 242.58) and 1 WPW10006384 (drive belt 22.97) and 1 WPW10427633 (pulley shield 27.15), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
DISHWASHER WHIRLPOOL GU2200XTSB2 "Found wash motor, just humming, not running, needs sump asmCust ro replace; ordrng 1 WPW10780877 (SUMP20446), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
REFRIGERATOR FRIGIDAIRE FRS23LH5DQ2 "replaced the evaporator fan, did not work, called techline, spoke to john, was advised to replace the ADC, ordrng 5303918476/ADC 88.03 for refrigerator(by SM)"
Gabriel P.
WASHER WHIRLPOOL WTW8500DC5 Springs are bent and damage ordering ; ordrng 1 W11130356 (suspension)
Paul P.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Refrigerator temperature at 40, freezer at 28 degrees. Ran diagnostic tests, all components testing properly. Observed improper frost pattern on evaporator coil. Spoke to Austin from tech line. Office to order compressor, evaporator coil, and filter drier.; ordrng 1 W10507884 (compressor) and 1 W11179385 (FILTER DRIER) and 1 WP2188822 (evaporator)"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Bearing in evaporator fan motor are making loud noise. Office to order harness with fan motor.; ordrng 1 W11033168 (harns-wire)
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Went to replace seal. Found door is warped, causing door to not seal. Office to order door.; ordrng 1 LW10547320 (dor-fip ss)"
Macaulay G.
WASHER MAYTAG MVWB765FW2 Pulled rotor down and found that the clutch is not able to engaging. Office to order clutch. ; ordrng 1 W10754448 (clutch)
Arthur V.
RANGE WHIRLPOOL WFG505M0BS0 Replaced control. Op test good
Paul P.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Checked in parts. Installed water valve and tested, operating properly. Set down mitigation mat."
Paul P.
DRYER AMANA NED4705EW0 "Found drum spinning unevenly, support rollers worn. Used (1) roller kit 349241T from truck stock. Found wheel loose, tightened. Dryer now working properly.; used 1 349241T (ROLLER KIT) from stock"
Paul P.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Checked refrigerator. Majority of sound coming from compressor compartment. Tightened loose fittings on fan assembly and found 2 loose bolts on compressor mounts. On restarting refrigerator, a little loud, customer states it can be much louder. No mechanical faults found on testing operation of compressor. Customer will follow up with Lowe’s on a replacement if this unit does not exhibit quieter operation after adjustments. Nothing else can be done from a technical end to make this specific unit run quieter."
David R.
DISHWASHER WHIRLPOOL MDBTT53AWW1 "Customer upset with price. She called Whirlpool and Fred’s Appliance office. Informed her that she has to pay for labor and part. If she wants to buy the part and not pay for labor then she can. ******customer is not buying party, tech has part and needs to return back to whirlpool.; saved tckt"
Arthur V.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Found unit needs a icemaker. Ice maker motor not advancing. ; ordrng 1 241798231 (ICE MAKER )
Paul P.
WASHER CROSLEY CAW9352EW1 "Found error code for no fill long fill. Tested washer, the wash tub had filled and blocked the drain tube causing the error code. Informed customer about issue, washer is now operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Paul P.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Found drain line kinked at pump, repaired line, dishwasher now draining properly. Set down mitigation mat."
Macaulay G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced door panel.
Macaulay G.
RANGE FRIGIDAIRE FEFL68GMK Control and temp probe are needed. Not repairing.
Corey L.
RANGE WHIRLPOOL WFG320M0BS2 "Customer complaint oven is not heating, found ignitor barely glowing, ran diagnostics found f1, cleared code and unplugged unit while replacing ignitor with ts ignitor kit, code did not reappear, oven burner lights, op test good; used 1 12400035 (IGNITER) from stock"
Brian M.
WASHER WHIRLPOOL WFW8300SW00 "Cc unit not drainingFound error code f21 for long drainFound drain pump access full of debris, removed and retestedDrain pump Tested not ok, still not drainingNeeds drain pump; ordrng 1 WP8574963 (knob24.26) and 1 WPW10730972 (pump-water155.00), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE GAS KITCHENAID KGCS100S "Customer complaint gas leaks from right front burner constantly have to have gas turned off, confirmed, unit needs new ff burner valve, unit is older and most parts are unavailable, unable to repair unit"
Gabriel P.
WASHER MAYTAG MVWX655DW1 Is pausing in reverse ordering motor gearcase and control started to leak oil on gearcase ; ordrng 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11116592 (cntrl-elec)
Corey L.
REFRIGERATOR MAYTAG MBF1958XES1 "Customer complaint she notice a 2 liter was pretty warm in fridge, so she adjusted temp up to 6 when 7 is coldest, temps were 35 ff and -9 frz, fans are running, evap has good frost pattern, baffle is operating, thermistors pass, unit is operating as designed"
Dan H.
DRYER MAYTAG MDG8400AWW "Customer complaint that unit does not shut off, confirmed, found timer not advancing, found burn marks on control, unit needs new timer and control, customer does not want repair at this time ; ordrng 1 WP33002734 (3 light dr 66.13) and 1 WP33002855 (timer 154.50), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
OTR MICROWAVE WHIRLPOOL WMH32519FS0 "Replaced magnetron, op test good"
David R.
DISHWASHER KITCHENAID KDTM354DSS4 Replaced adjusters. Op test ok.
Arthur V.
DISHWASHER GE GDF620HGJ2BB Installed new drain pump. Cycled unit op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
WASHER WHIRLPOOL LSN1000KQ0 Replaced broken motor coupling. Op test good; used 1 285753 from stock
Arthur V.
REFRIGERATOR WHIRLPOOL KRSC503ESS00 This is a rental property and previous people stayed unit was not making ice. Upon arrival ice bucket full. Also customer stated unit was not keeping temp in fresh food Did temp test getting 34 deg. Called tibor at techline. All checks good. Both fan motors are good and all thermisters check good. Could not duplicate issue.
Arthur V.
DRYER MAYTAG MGDX655DW2 Replaced timer. Op test good
Arthur V.
OTR MICROWAVE WHIRLPOOL WMH31017FB0 Found unit needs harness assy. Unit was originally a builder unit that was never installed. Actual goods issue date is 6/8/17 with a extended 1 year builders warranty per sb webb see pics Customer to call wlp about 1 year extended warranty per sb webb. Customer does not want repaired if he has to pay customer to call back if wlp gives a con session
Robert A.
WASHER WHIRLPOOL WDF520PADW7 "Found wash motor recieving power, but not running, replaced sump, ran diognostic cycle, op test ok"
Robert A.
WASHER WHIRLPOOL WTW8040DW4 "Installed control and ui, ran test 51, op test ok"
Corina B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "CC that the ff is not keeping temp. Temp is set at 33*. Ff 41 and fz 3. Checked the ff evap, no frost build up. Will need the ff evap harness and control. Called SM to order parts. ; ordrng 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec)"
Dan H.
WASHER MAYTAG MVWB835DW4 "Installed new lid, op test good"
Corina B.
REFRIGERATOR KITCHENAID KRFC300ESS01 Replaced the RT side door. Found scratches on the door. Will need a new door. Called SM to order part; ordrng 1 13107887SQ (dor-fip ss)
Dan H.
RANGE KITCHENAID KSDG950ESS1 "Customer complaint that oven is 50 degrees lower than it should be, started bake for 350 degrees, waited 25 minutes, oven temperature at 350 degrees, advised customer that preheat time is 20-25 minutes, unit is operating as designed"
Corina B.
KITCHEN WHIRLPOOL WFG505M0BS3 The right panel is dented. Will need to order a new panel. Called SM to order part. ; ordrng 1 W10816993 (panel-side)
Dan H.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Customer complaint that unit is not cooling, fresh food section temperature at 47 degrees , freezer section temperature at 8 degrees, found fresh food section evaporator frozen solid, found thermistor installed in wrong position, cleared ice and corrected thermistor, op test good"
Corina B.
REFRIGERATOR FRIGIDAIRE FFHS2611PF7 Replaced the parts listed. Optest ok.
Corey L.
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 "Customer complaint of a loud deep humming noise and both sections are raising in temps ice cream won’t freeze, temps were 38 ff, 24 frz, settings were one from max in both sections, compressor is the noise the customer is hearing, compressor is really hot to the touch and excessively loud, no dye anywhere, found hair and dust built up on condenser, unit needs new compressor and dryer, found parts covered until 2023 through entitlement, CFC JOB 3 count, Customer still owes 307.80; ordrng 1 W10276644 (COMPRESSOR )"
Jeff M.
RANGE KITCHENAID KERS303BSS1 Installed new part unit op tested good
Jeff M.
RANGE KITCHENAID KGRS205TSS0 The units screws that go into the orifice or all rotted screws and orifice holders need to be replaced the L.F orifice is discontinued and the cost to repair is more than the customer is going to spend
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADM6 Customer is having an issue with the power to the dishwasher I checked the junction box I took the door apart I checked connections at the control I owned out the wiring harness I was unable to find issue unit tested good when I got there tested good when I left
Jeff M.
WASHER GE GTWN7450D0WW Added grease to the plastic drive gear and the unit is quieter now
Jeff M.
WASHER WHIRLPOOL WFW75HEFW0 Control not needed install drain pump test good
Jeff M.
REFRIGERATOR FRIGIDAIRE FGHN2844LFA "Evaporator fan not spinning it is getting power needs a new fan motor; ordrng 1 241509402 (motor), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
RANGE WHIRLPOOL WFG530S0ES1 Bake broil and all burners will not ignite I did add a grounding wire. Did not help. The stove is not receiving enough gas pressure I recommended to the customer to call the gas company and go from there
Corina B.
DRYER WHIRLPOOL WED5820SW0 CC that the unit is not heating. Found the thermal fuse is open. Will need a fuse. Replaced the fuse from t/s. Oiled the idler pulley and support rollers. Optest ok; used 1 279816 (CUTOFF 4115) from stock
Robert A.
DRYER GE DPSR610EG5WT "Found front glides warn through, rear bearing making noise, needs bearing kitsCust to replace; ordrng 1 WE25M40 (REAR BEARING 7771) and 1 WE49X20697 (TOP BEARING KIT4609), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WTW8240YW0 "CC that f51 comes up. Ran diag f51 rps sensor. Checked the rps sensor at control p5 1-2 1-3 31 ohms, p10 6-5 6-4 6-3 1.5 ohms. 1-7 15 ohms. All in range. Checked for continuity at the harness, good, will need a main control."
Corina B.
DISHWASHER KITCHENAID KDTE204ESS4 "Checked the control, 0 volts. Replaced the parts listed. Brought core back for return. Optest ok."
Corina B.
RANGE WHIRLPOOL WFG745H0FS0 CC that the knob keeps spinning. Found the insert to the knob is missing. Found it on a the shaft. Installed the insert. Optest ok.
Paul P.
WASHER MAYTAG MVWC565FW1 "Tested washer, found no trouble codes, normal operation in manual, automatic test, and wash modes. Customer states washer will still have random operation at the panel. Narrowed down issue to the control. 5 minutes after washer stopped spin and lid unlocked, the control activated and deactivated the lid lock. Office to order control and lid lock.; ordrng 1 W10838613 (lid lock assembly) and 1 W11162438 (CONTROL)"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint of lint dripping out of bottom of door area, found unit not level leaning forward, leveled unit, ran 15 min of 1 hr cycle, unit filled, washed, and drained without a leak visible, op test good, left water mit mat"
Brian M.
DISHWASHER MAYTAG MDB4949SDH3 Installed listed partsOP TEST OK
Jeff M.
REFRIGERATOR KITCHENAID KRFC302EBS00 Installed new part unit op tested good
Jeff M.
WALL OVEN ELE WHIRLPOOL WOS51ES4EB01 Installed new part unit op tested good
Robert A.
RANGE FRIGIDAIRE LFEF3017LMD "Installed clock, overlay and sensor, op test ok"
Robert A.
WASHER ROPER RTW4641BQ0 "Found drain pump just humming, drained, ran diognostics, long drain, Cust to let us know; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 WPW10276397 (PUMP ASM, DRAIN118.11) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRF560SEYM02 "Customer complaint loss of cooling, confirmed temps were 50 ff and -9 frz, found yellow duck bill style drain valve clogged, cleared and optimized, ice on frz floor and frost accumulation on evap cover and fan cover, ice blocking evap fan, cleared ice, found bearing missing from slides not allowing door to shut fully, unit need new r&L frz drawer slides; ordrng 1 WPW10397635 (SLIDE) and 1 WPW10397636 (SLIDE)"
Robert A.
DRYER WHIRLPOOL WET4027HW0 "Found good heat and airflow through unit, tested all cycles, op test ok"
Dan H.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "installed compressor and fresh food section evaporator, found leak in cap tube at fresh food section evaporator inside cabinet during vacuum test, break is inside cabinet and unrepairable, called whirlpool techline spoke to Andy, unit file number used 1 TJAF1200, 1 W10890087, 1 W10890099, and 1 W10890100 from stock"sent to review,
Gabriel P.
REFRIGERATOR FRIGIDAIRE LFHB2741PFDA Replace parts opt test ok
Gabriel P.
ICEMAKER FRIGIDAIRE FFHS2311PFGA Replace new filter customer order when dispense water a good pressure of water was coming out no need to replace valve dispensing water correctly opt test ok
Gabriel P.
WASHER WHIRLPOOL RTW4640YQ1 "Found a pin stuck in drain pump making noise,remove out,everything functioning correctly,opt test ok"
Macaulay G.
RANGE WHIRLPOOL WFG714HLAS0 Replaced igniter. Tested ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian M.
REFRIGERATOR GE PSC23MGNA "Cc ice flap frostingFound frost buildup in ice dispense chuteDispenser door not closing all the way, solenoid has corrosion and does not pull door closed all the wayNeeds solenoid motor and dispense door ; ordrng 1 WR17X11653 (door recess asm12.37) and 1 WR62X10055 (solenoid asm57.19), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
FREEZER UPRIGHT WHIRLPOOL WZF34X16DW04 Unit making a popping sound. Found that capillary tube was bent and hitting the cabinet. Corrected the tube. All tested ok.
David R.
DISHWASHER KITCHENAID KDTE254ESS3 "Called customer, no one is home. Will reschedule for next Tuesday 12/11/18******customer will only be there in the morning. Will need morning appointment if possible. The earliest 8am-11am; schdld next appmnt for 12/11 TUE 8-11"
Macaulay G.
WASHER WHIRLPOOL CAE2743BQ0 Replaced control. Ran calibration. All tested ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced diffuser and thermistor. All tested ok.
Brian M.
RANGE KENMORE 790.960026 Installed trim kit OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
David R.
RANGE WHIRLPOOL WFG525S0HV0 "Replaced spark module, surface ignitor and broil ignitor. Bake ignitor broke from delivery. Seems like not enough gas is disbursing into unit. Checked regulator, not in range of resistance. Ordering regulator and ignitor.; ordrng 1 WP9758079 (igntr-oven) and 1 WPW10602001 (valve-gas)"
David R.
DISHWASHER MAYTAG MDB4949SDZ0 "Not advancing, puts water into it and then drains outRan service mode F8E3 drain stuck on,F3E2 thermistor shorted, F1E2 control issue. Ordering control, thermostat and drain pump and sensor . ; ordrng 1 W10906430 (cntrl-elec) and 1 W11084121 (sensor) and 1 WPW10195091 (thermostat) and 1 WPW10348269 (drain pump)"
Brian M.
DRYER ELE ADMIRAL AGD4475TQ1 "Cc of no heat Found thermal cut off open Replaced using truck stock OP TEST OK ; used 1 279769 (THERMAL CUTOFF4012), and 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Corey L.
WASHER WHIRLPOOL WTW8900BC0 "Customer complaint of ul codes and loud during spin, confirmed bearings worn out, suspension failed also, unit needs new suspension and bearing kit; ordrng 1 W10435302 (BEARING) and 1 W10440786 (SUSPENSION )"
Brian M.
MICROWAVE WHIRLPOOL WML55011HS Cc bolt fell off insideFound inner mounting nut and bracket inside unitReinstalled mounting nut and bracket
Macaulay G.
WASHER WHIRLPOOL WTW5000DW1 Attempted to replace hub. Wash plate is completely seized to gear case shaft. Office to order wash plate.; ordrng 1 W10752283 (washplate 101.64)
Corey L.
REFRIGERATOR MAYTAG MRT118FFFH00 "Customer complaint fridge is freezing things, ff temp was 32, frz was -3, set temps back to recommended, advised customer to monitor for the next 24-48 hrs to let temps settle"
Dan H.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Customer complaint that milk is spoiling, fresh food section temperature at 55 degrees, found fresh food section evaporator frozen solid, unit needs new fresh food section evaporator cover and control; ordrng 1 W11167902 (evaporator COVER) and 1 W11169516 (CNTRL )"
Corey L.
REFRIGERATOR WHIRLPOOL WRS322FNAH "Customer complaint all light are flickering in both sections, confirmed, replaced main led module with pre I’d part, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEYB00 Drain was plugged found some Styrofoam. Remove the Styrofoam unit tested good
Robert A.
REFRIGERATOR KITCHENAID KBBL206ESS01 "Found i/m off, turned on, cycled and filled, op test ok"
David R.
WASHER MAYTAG MVWC565FW "Complaint of clothes still wet and not spinning out. Put into service mode, off balance load. Agitator stripped. Left over water in tub. Ordering agitator and drain pump.; ordrng 1 W10752187 (screw) and 1 W10876600 (drain pump) and 1 W11161960 (AGITATOR ) and 1 W11205050 (DISPENSER )"
Robert A.
DRYER MAYTAG MEDB835DW4 "Ran unit, making a thumping sound, removed glue from roller track, op test ok"
Robert A.
DISHWASHER MAYTAG MDB4949SDZ0 "Ran unit washmotor making buzzing sound, sump clear, needs sump asm; ordrng 1 WPW10591570 (SUMP ASM)"
Robert A.
KITCHEN KITCHENAID KDTE234GPS0 "Ran diognostics, no codes, watched cycle, water temp after fill, 80deg, suggest running hot water in sink before starting unit, no codes at end of cycle, heater working, unit working as designed, suggest using rinseaid. Op test ok"
Brian M.
REFRIGERATOR GE PSW26MSRASS Installed listed partsOP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
David R.
WASHER MAYTAG MVWX655DW0 "Replaced the tub, gearcase, motor, actuator, cap, and tested out. Op test ok"
Brian M.
DRYER WHIRLPOOL 110.76702693 767 "Installed listed parts Used blower wheel from truck stock Ran test cycle OP TEST OK ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), 1 SHIPPING (SHIPPING AND HANDLING), and 1 WP694089 (WHEEL-BLOWER24.73) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL ED2KVEXVB01 "Customer complaint that unit is leaking, found a crack in the valve, unit needs new valve, installed new valve, op test good ; used 1 W10408179 (VALVE-INLET 87.68) from stock"
Dan H.
DISHWASHER KITCHENAID KUDS30IXSS4 "Customer complaint that control panel is dead, confirmed, found thermal fuse open, jumped out , unit started, installed new thermal fuse, op test good ; used 1 W10402110 (FUSE) from stock"
Arthur V.
OTR MICROWAVE WHIRLPOOL WMH53521HZ2 Replaced microwave door assy. Op test good
Paul P.
WASHER WHIRLPOOL WTW5560SQ0 "Found leak from gear case, also clutch not engaging properly for wash cycle. Will need gear case, clutch kit and coupling kit to repair. Customer not repairing, will replace.; ordrng 1 285753A (coupling,motor. 18.28) and 1 285785 (clutch 49.93) and 1 3360629 (gear case 201.62), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
RANGE WHIRLPOOL WOD51EC0AS05 Installed door glass. Op test ok. ; ordrng 1 W10864157 (panl-cntrl)
Corina B.
RANGE WHIRLPOOL RBD245PDS12 "Replaced the fuse. Optest ng. When heating the oven the broil stays on when turning off the oven. A relay is stuck open on a control. Will need a new control. Called SM, part is no longer available. ; ordrng 1 4452890 (microcomputer)"
Corina B.
DISHWASHER WHIRLPOOL DU1055XTSS3 "CC that the unit is leaking on the left side. Found the gasket is ripped on the lt side. Will need a gasket. Called SM to order. Cust can install part. ; ordrng 1 W10542314 (door seal 6102), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER AMANA NTW4516FW3 Cc unit not workingCustomer showed popFound proper power at outlet and to controlNeeds control board; ordrng 1 W11124783 (CONTROL)
Brian M.
WASHER WHIRLPOOL WTW4816FW2 "Cc of unit not unlocking Found lid lock light on Replaced lock using truck stuck OP No good Found water damage to underside of unit Capacitor motor and wires are wet and have rust on them Control board getting power for a brief second then shuts down Unit is shorting out and I can not run a test Needs wires cap motor and control and actuator Spoke to SM needs to send to warranty ; ordrng 1 W10736239 (harns-wire) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11158830 (CAPACITOR ) and 1 W11170319 (CONTROL ), used 1 W10838613 (LATCH) from stock"
Jeff M.
REFRIGERATOR AMANA DRS2663BW "The unit has a Cfc leak at the evap. EST only; ordrng 1 12001940 (evaporator) and 1 WPB2150504 (DRYER ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
WASHER WHIRLPOOL PAV2300AWW "Installed motor and pulley assembly in washer. Tested on wash cycle, working properly. Did not set down mitigation mat, washer is in basement near floor drain."
Jeff M.
REFRIGERATOR KITCHENAID KBFS20EVWH3 Correct number was ordered wrong part inside of it. Re-order; ordrng 1 WP12656105 (LEFT CAP)
Jeff M.
RANGE WHIRLPOOL WEG745H0FS0 The unit has a f1 control error needs a new main control ; ordrng 1 W10885069 (CONTROL )
Corina B.
WASHER KENMORE 110.258424 Replaced the lid switch. Started a normal load and a drain spin. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
RANGE KITCHENAID KODE500ESS02 I ordered the wrong relay board.. but the ui that was shipped was the correct part # incorrect part in the box and it is a used part ; ordrng 1 W11086141 (UI) and 1 W11179310 (CONTROL WTH POWER SUPPLY )
Corina B.
RANGE KITCHENAID KDRP407HSS13 "CC that the oven is not heating to the correct temp and a fan turns on for the bake and not for convection. Turned oven on to 350* took temp after 30 minutes oven is at 350*. Advised cust to wait 15 minutes after the buzzer goes off to insert food, that the cavity is still absorbing the heat. Optest ok."
Jeff M.
WASHER MAYTAG MVWX655DW The wash plate is striped out needs replaced ; ordrng 1 W10902814 (WASH PLATE )
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The one LED light in the freezer will cut on and off. Along with the three LED lights in the false ceiling to the right of the fridge and the two LED lights that are mounted in the icemaker assembly. ; ordrng 1 W11205083 (FREZOR LED) and 2 W11205083 (LED ICEMAKER LIGHTS)s and 3 W11239944 (LED FALSE CEILING LIGHTS)s
Corina B.
WASHER MAYTAG MVWC565FW1 Replaced the control. Brought core back for return. Optest ok.
Corina B.
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Replaced the air handler housing. Advised cust to clean the condenser coils. Optest ok.
Corina B.
WASHER MAYTAG MVWB765FW0 Replaced the UI and control. Brought core back for return. Ran a calibration. Started a normal load and a drain and spin. Optest ok.
Brian M.
RANGE KITCHENAID KGRS505XSS02 3.2 amps on bake ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Ice tray latch broken ordering new ; ordrng 1 W11185686 (ICE TRAY )
Corey L.
MICROWAVE WHIRLPOOL KHMS2056SSS1 "Customer complaint mw not working, unit tries to turn on when selecting start but shuts back off right away, octagon mw needs 2 techs to remove, seems like a failed capacitor, explained to customer when we come back and remove mw we may or may not find something else but no way to know for sure until 2 techs remove mw; ordrng 1 8206080 (CAPACITOR 24.17), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
DISHWASHER KITCHENAID KDTM704EBS0 Installed listed partOP TEST OK
Brian M.
WASHER WHIRLPOOL 11027062600 "Cc unit making loud noise when washingRan diagnostics test, all passedTested suspension rods, bouncing a bitRan test load with 6 towels, when in medium spin, basket bouncing all around hitting floor and unit lid panelNeeds suspension rodsCustomer paid parts and service; ordrng 1 W10820048 (suspension73.22), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
COOK TOP JENN-AIR JGD8430ADS "Cc unit not sparking correctlyTested spark and flame on all burners, could not reproduce concernsBurner switch knobs are all bad, need replaced Customer to install ; ordrng 4 WP7733P410 (KNOB)s and 1 WP7737P245 (KNOB FAN) and 4 WP8008P071 (GROMMET)s"
Brian M.
DRYER WHIRLPOOL MEDB850WQ0 Cc of unit not starting Found thermal fuse open Replaced using truck stock Ran test cycle OP TEST OK ; used 1 WP3390719 (THERMAL FUSE) from stock
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator; used 1 TJAF1200, 1 W10890099, 1 W10890117, 1 W10890131, 1 W10890290, 1 W10891056, and 1 W10899126 from stock"
Jeff M.
DRYER HOTPOINT HTDX100EM8WW Drum was scraping on the cabinet I altered the cabinet a little so would not scrape anymore tested good
Jeff M.
RANGE ELE MAYTAG MER8772WS0 Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 The switch had ice forming in the switch I cleaned the ice unit op tested good
Macaulay G.
WASHER WHIRLPOOL WTW5000DW0 "Wash plate gears are stripped. Office to order wash plate.; ordrng 1 W10752283 (washplate 101.64), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DISHWASHER KITCHENAID KDFE304DBL0 Installed new part unit op tested good
Macaulay G.
B/IN REFRIGERATO FRIGIDAIRE FGHB2866PFJA Ice maker motor is seized. Office to order ice maker.; ordrng 1 243297606 (ice maker)
Corey L.
RANGE WHIRLPOOL WFG525S0HZ0 "Customer complaint stove just clicks when trying to ignite, found pop through entitlement, customer demonstrated, she wasn’t turning the knob fully to change flame strength, customer always had electric ranges, explained some features of the unit, unit is operating as designed"
Corey L.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Customer complaint ice is not being made nor is water dispensing, confirmed, found both water lines had frozen water near water valve, previous company did not reinstalle ceiling panel properly creating excessive air to the water lines, cycled im, im good, cleared ice from lines, op test good"
Corey L.
WASHER WHIRLPOOL WTW4800XQ2 "Customer complaint washer not spinning, confirmed, ran diagnostics found f7e5 fault, when activating spin motor just hums, found failed capacitor; ordrng 1 W10804665 (CAP, 48.82)"
Gabriel P.
DRYER MAYTAG MEDX655DW1 Rock stuck in the ring of drum took out opt test ok took pic of pop and found it on sb web
Gabriel P.
RANGE WHIRLPOOL WFE505W0HZ0 "Preheated to 350 was right on the money 358 working perfectly fine ,opt test ok"
Brian M.
MICROWAVE KITCHENAID KMBS104ESS02 Installed control OP TEST OK
Dan H.
WASHER MAYTAG MHW8200FW0 "Installed new control and door lock, op test good"
Dan H.
DISHWASHER KITCHENAID KDTM404ESS3 "Installed new sump assembly, op test good"
Arthur V.
WASHER MAYTAG MVWCC565FW1 "Found gearcase soaked with oil. Needs gearcase,shield,cam,belt. ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Dan H.
COOK TOP WHIRLPOOL KECC667BBL02 "Customer complaint that lights are flickering, no flickering lights observed, no loose connections found, unable to duplicate the problem , unit is operating as designed"