We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Parma, OH 44131
Angel
Job Details: 02/21/2023
Arrived at home checked cabinet and it was damaged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Sheffield, OH 44054
Marie V
Job Details: 02/21/2023
"Cc that the unit is freezing foot in fresh food section. Confirmed saw water bottles frozen. Verify temp, 39* in fresh food section and -2 in freezer. Temp are set to -1 and 38*. Corrected temperature in freezer and set to 2. When entered diag, and ran step 3 unit blinks and does nothing replace damper, still not working or getting voltage. Ordering control and ui. Office will contact once they have eta on the part; ordrng 1 W11399844 (Control) and 1 W11284720 (Ui)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Mentor, OH 44060
Dan H
Job Details: 02/21/2023
"Customer complaint that unit only heats to 325 degrees, oven temperature sensor is good, found bake element open, unit needs new element ; ordrng 1 W10779716 (Element)"
We serviced a
GE WASHER
Model GFW850SPN0RS
Near Mentor, OH 44060
Dan H
Job Details: 02/21/2023
"Customer complaint of squealing noise, ran spin cycle, ran quick wash , no unusual noises heard, unit is operating as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS01
Near Mentor, OH 44060
Dan H
Job Details: 02/21/2023
"Customer complaint that unit shuts off and on on its own and of ice build up on freezer section floor, confirmed, found evaporator drain tube clogged, fans and compressor are shutting off and on irregularly, unit needs new control and evaporator drain tube cleared, control is no longer available ; ordrng 1 W10185291 (Cntrl)"
We serviced a
KITCHENAID ICE MAKER
Model KUIS18PNZB2
Near Waite Hill, OH 44094
Dan H
Job Details: 02/21/2023
"Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.75oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200 (Lokring), and 2 W10891719 (Lokring) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW04
Near Pepper Pike, OH 44124
Joe O
Job Details: 02/21/2023
Cc: not cooling properlyFound temps at 53 degrees. Found ball of ice on cap tube. Found unit has dye filter installed. No signs of dye externally. Unit in a 20 in vac. Internal high side leak. Cannot be repaired.
We serviced a
KITCHENAID RANGE
Model KEBS207DWH8
Near Chardon, OH 44024
Brian M
Job Details: 02/21/2023
Cc unit went to self clean by itself Customer reset breaker and hasnt had an issue since Advised to watch 90 % of parts are NLA
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Jefferson, OH 44047
Dan H
Job Details: 02/21/2023
"Installed new divider, auger motor, and yoke, op test good"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Painesville, OH 44077
Brian M
Job Details: 02/21/2023
"Cc of noise Found gearcase loud Needs gearcase, clutch , slider ; ordrng 1 W11393685 (Gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 SHIPPING (SHIPPING LOGISTICS*)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Mayfield Heights, OH 44124
Joe O
Job Details: 02/21/2023
Cc: upper rack falling outFound rack not seated correctly. Re seated rack. Op test ok
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Grafton, OH 44044
Gabriel P
Job Details: 02/21/2023
Gearcase sound loud and leaking oil will need stator shifter gearcase and slider ; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Shifter) and 1 W11550891 (Agitator)
We serviced a
KITCHENAID WALL OVEN
Model KEMS309BBL01
Near Pepper Pike, OH 44124
Joe O
Job Details: 02/21/2023
Installed fuse. Tested. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cleveland, OH 44110
Jason N
Job Details: 02/21/2023
"Cc unit long dry timesRan m/s for entitlement, unit under a yr.Ran dryer op test, unit is heating and tumbling properly. Checked airflow at vent outlet, no airflow from outlet, restricted. Advised customer they will need venting serviced/ cleaned. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV03
Near Mentor, OH 44060
Brian M
Job Details: 02/21/2023
Installed damper OP Test Ok
We serviced a
MAYTAG DRYER GAS
Model MGD9700SQ0
Near Conneaut, OH 44030
Dan H
Job Details: 02/21/2023
"Customer complaint of squealing noise, confirmed, idler pulley is seizing, installed new dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Shaker Heights, OH 44122
Joe O
Job Details: 02/21/2023
"Cc: not drying properlyCustomer stated on a normal regular cycle the unit will not dry the clothes completely. Ran diagnostics cycle. Found sensor is functioning. Advised customer of sensor, and mixed loads. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mentor, OH 44060
Jason N
Job Details: 02/21/2023
"Cc unit not starting cycleRan m/s for entitlement, unit under a yr.Found all buttons are functional except for start button, does not depress correctly, unable to start or cancel a cycle. Unit will need UI panel replaced.; ordrng 1 W11368911 (UI panel)"
We serviced a
FRIGIDAIRE WALL OVEN
Model FGB24L2ASC
Near Madison, OH 44057
Dan H
Job Details: 02/21/2023
"Customer complaint that oven is not lighting, found igniter weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
We serviced a
GE WASHER
Model GFW850SPN0RS
Near Chagrin Falls, OH 44022
Joe O
Job Details: 02/21/2023
Installed valve. Tested. Op test ok
We serviced a
FRIGIDAIRE WASHER
Model NMWS336FS0
Near Madison, OH 44057
Dan H
Job Details: 02/21/2023
"Installed new drain pump, op test good"
We serviced a
WHIRLPOOL DRYER
Model Wed5800bc0
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 02/21/2023
"Check all fuses they are good check ; ordrng 1 279787 (Motor), used 1 SHIPPING (SHIPPING LOGISTICS*), from stock"
We serviced a
FRIGIDAIRE STACK W/D
Model FLCE7522AW3
Near Cleveland, OH 44114
Corina B
Job Details: 02/21/2023
CC that the u it does not spin the clothes out. No error codes. Started a rinse and spin. Unit is spinning out. Advised cust 1-2 tablespoons of he detergent and half a basket of clothes is a full load. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Cleveland, OH 44108
Manny
Job Details: 02/21/2023
"Cc that his wife said unit wasnt heating, he stated that he tested out and was heating but wanted to keep the appointment to make sure unit is working properly, verified and good heat and good operation, noticed the vent hose at the back of the unit is too long and looks kinked, advise customer to shorten the vent, opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 02/21/2023
"Ran diagnostic no error found check underneath is good ran auto test pass and ran normal cycle pass,unit working as design"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Mentor, OH 44060
Brian M
Job Details: 02/21/2023
"Cc is loud when spinning Gearcase loudWill need gearcase, clutch, washplate, and slider. ; ordrng 1 W11393685 (Gearcase) and 1 W10752283 (washplate) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 SHIPPING (SHIPPING LOGISTICS*)"
We serviced a
GE REFRIGERATOR
Model PVD28BYNFS
Near Painesville, OH 44077
Brian M
Job Details: 02/21/2023
"Cc no water or ice Found dispenser paddle ripped off and missing,plastic housing for paddle is broken, built into door, ice bin missing, ice maker door broken , Middle drawer missing gasket, freezer door missing and handle and screw hole stripped , Dispenser board not functioning can not run any diagnostic, ui not responding ; ordrng 1 WR14X32422 (Ice door) and 1 WR30X31923 (Bucket) and 1 WR14X32092 (Gasket) and 1 WR78X31905 (Freezer) and 1 WR12X31906 (Handle) and 2 WR01X11007 (refrigerator door screw)s and 2 WR01X20424 (set screw)s and 1 WR78X32093 (Fridge door) and 1 WR17X31932 (Paddle) and 1 WR17X32424 (Paddle) and 1 WR55X32106 (Dispenser board) and 1 WR57X32000 (Valve) and 1 WR86X36438 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Middleburg Heights, OH 44130
Manny
Job Details: 02/21/2023
"Cc unit not working, stated unit has no lights, but its cooling, pulled unit out and checked voltage, good, removed UI and checked power, good, tried diagnostic and unit will go in but UI flashes the step but then stay blank, disconnected unit and wait a couple minutes and reconnected, unit is operational lights are back on, customer looks behind the unit and saw a kinked on the copper line, asked if we fix that too, told her no that would have to be a plumber, advised customer to monitor the unit and if issue returns to give us a call."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JV1
Near North Ridgeville, OH 44039
David R
Job Details: 02/21/2023
"Cc unit broil never worked, POP says purchased 10/7/22. Different document had model number for range. Cc unit broil not working. Found broiler igniter in wrong position. Corrected. Tested multiple times. Unit broiler is working and cycling. Good. Op Test Ok ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near South Euclid, OH 44121
Corina B
Job Details: 02/21/2023
"Cust showed pop, sent pic. CC that the unit is not level, loud banging. Confirmed. Found the basket leaning forward and to the right. Leveled the basket. The banging is the water hammering. Will need a hammer arrestor. Started a rinse and spin with towels. Advised cust to use 1-2 tablespoons of he detergent or 1 pod. Half a basket is a full load. Opt test ok."
We serviced a
MAYTAG DRYER
Model MEDB800VQ0
Near Painesville, OH 44077
Jason N
Job Details: 02/21/2023
"Cc unit not heating Checked power into unit, good at 244v. Checked all thermals, found heater element open. ; ordrng 1 WP8544771 (Element)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Avon Lake, OH 44012
Marie V
Job Details: 02/20/2023
"Cc that the unit is getting too hot and smells like burning. Stared unit noticed that heater will not shut off, opened door and heater stayed on. Found heating shorted to ground, unit needs new heater and thermostat. Replaced heater from T/S and thermostat from Surplus. Put back together tested appliance, is cycling in proper temps. Op test okAlso advise cust to to replace foil vent, those are fire hazard,will need rigid metal or flexible metal , and to have vent cleaned out. ; ordrng 1 WP3387134 (Thermostat), used 1 279838 (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MHW6000XW0
Near Madison, OH 44057
Jason N
Job Details: 02/20/2023
"Cc unit leaking underneath and fault code f1e2Ran diagnostics, confirmed fault code f1e2 for MCU multiple resets and f6e1 for CCU to MCU communication error. Cleared codes. Ran auto test cycle, cycle ran through to spin, during spin, unit faulted f6e1. Cleared code and ran cycle again, unit ran through cycle in entirety, checked for leaks on unit. No leaks found. Unit will need MCU replaced. Advised customer due to being unable to duplicate leak, more parts may be involved after MCU is replaced. Customer declined repair, estimate only.; ordrng 1 WPW10374126 (Motor control)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0HS20
Near Mentor, OH 44060
Corina B
Job Details: 02/20/2023
"Serial number is wrong, entitlement is good. CC that the unit is not turning on. Confirmed. The unit is not installed to the cabinet. Checked power, found the cord not connected to a junction box. Will need an electrician to install the wall oven."
We serviced a
KITCHENAID WALL OVEN
Model KODE507ESS04
Near Chardon, OH 44024
Brian M
Job Details: 02/20/2023
Cc still no power Rechecked pin j8 no longer getting voltage Found power box Causing intermittent issue with oven when moving Customer needs electrician
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Cleveland, OH 44104
Corina B
Job Details: 02/20/2023
"CC that the unit will not drain. Ran diag F2e1 stuck key, F0E5 OFF BALANCE LOAD DETECTED, F8E1 NO FILL, LONG FILL, F7E7 MOTOR UNABLE TO REACH TARGET RPM. Tested the manual cold, hot, lock, drain spin and agitate, working correctly. Not hooked up to water. Replaced the drain pump. Opt test ok."
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW0
Near Oberlin, OH 44074
David R
Job Details: 02/20/2023
"There was a Flame sensor sent out and a Thermal Cutoff sent as well. Replaced both. Had maintenance put wash clothes in washer before arriving so I could run dryer with a load. Ram load on Timed Dry, High heat for 1 hr and timed it. Took off vent so I can feel heat and took off cover to check flame cycling on/off. Let unit run 45 mins. Load is dry. Had maintenance check as well. Good. Called techline to document. Unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mentor, OH 44060
Dan H
Job Details: 02/20/2023
"Installed new ice maker , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland Heights, OH 44112
Joe O
Job Details: 02/20/2023
"Cc: tickingFound temps in ff section at 41 freezer at 0. No abnormal noises from fans, of compressor. Found tape under unit hitting drain pan. Removed tape. Op test ok"
We serviced a
JENN-AIR WALL OVEN
Model JGS8860BDP17
Near Cleveland, OH 44106
Joe O
Job Details: 02/20/2023
"Cc: oven not startingFound ui not allowing selections. Needs ui; ordrng 1 WP5760M339-60 (panl-cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE DRYER
Model GTDP490GD4WS
Near Mentor, OH 44060
Dan H
Job Details: 02/20/2023
"Installed new belt, op test good"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newbury Township, OH 44065
Brian M
Job Details: 02/20/2023
Cc unit goes sense then dine Found slider damaged again plastic welds are breaking off Installed slider OP Test Ok ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near Mentor, OH 44060
Dan H
Job Details: 02/20/2023
"Customer complaint of loud noise during spin cycle, confirmed, bearings in gearcase are worn, unit needs new gearcase, customer does not want repair ; ordrng 1 W11454372 (Gearcase), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near North Ridgeville, OH 44039
David R
Job Details: 02/20/2023
"Replaced FF LED. Cycled power, good. All lights working in Unit. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 02/20/2023
"Found no issue but replace latch cause customer insist ,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 02/20/2023
Found tub warp causing water to come out customer will not fix
We serviced a
KITCHENAID REFRIGERATOR
Model Krfc302ess00
Near Lakewood, OH 44107
Gabriel P
Job Details: 02/20/2023
Level unit opt test ok
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cleveland, OH 44106
Joe O
Job Details: 02/20/2023
Cc: front left burner not ignitingReplaced burner head. Tested. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Euclid, OH 44117
Joe O
Job Details: 02/20/2023
"Cc: not washingFound sump receiving proper power, not washing. Needs sump assembly; ordrng 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Middlefield, OH 44062
Jason N
Job Details: 02/20/2023
"Cc unit making a scraping noiseRan dryer op test, confirmed scraping/grinding noise from unit. Pulled rear panel, blower wheel checked good. Pulled front panel, found front motor bushing separated from motor. Unit will need drive motor replaced. Replaced drive motor using misc. truck stock part. Reran dryer test, no abnormal noises, good heat. Op test good. ; used 1 279827 (Motor-drve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Middlefield, OH 44062
Jason N
Job Details: 02/20/2023
"Cc unit freezing food in ff section Replaced damper and damper gasket using customer supplied pre Id parts. Ran airflow operation test, damper operation test good. Air vent and returns are clear, no obstructions."
We serviced a
GE DISHWASHER
Model ZBD8920DSS
Near Mentor, OH 44060
Dan H
Job Details: 02/20/2023
"Installed new spring links, op test good"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cleveland, OH 44135
Corina B
Job Details: 02/20/2023
CC that the water is hot and does not spin or drain the clothes out. Can not change the spin speed. Ran diag no codes. Advised cust each cycle is set up diff on selecting the spin cycle. (Normal cycle is fast or off) Found the hot and cold are reversed. Switched the hoses. Ran a calibration. Started a quick wash clothes. Advised cust 1-2 tablespoons of he detergent or 1 pod and half a basket is a full load. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Parma Heights, OH 44130
Corina B
Job Details: 02/20/2023
"CC that the unit will not start. Confirmed. Ran diag. F7E1 BASKET SPEED FAULT. Ran a manual spin and canceled the spin. Lid lock turns off. The cam is squealing. Will need a new cam and shifter. Cust stated they have an extended warranty, calling the warranty. Does not want to repair at this time; used 1 W10913953 (ACTUATOR), and 1 W10721967 (PULLEY) from stock"
We serviced a
MAYTAG WALL OVEN
Model CWG3100AAE29
Near Parma, OH 44129
Corina B
Job Details: 02/20/2023
CC that the oven is not heating. Confirmed. Checked the igniter 120 volts from the control. Will need an igniter. Cust does not want to repair at this time. ; used 1 12400035 (IGNITER) from stock
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Euclid, OH 44117
Joe O
Job Details: 02/20/2023
"Cc: squealing, af error messageFound belt squealing on pulley. Found no heat transfer in venting. Checked outside venting. No air flow. Needs dryer repair kit. Installed dryer repair kit. Tested. Op test ok. Needs venting cleared. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
GE RANGE
Model JGB908CEK1CC
Near Mentor, OH 44060
Dan H
Job Details: 02/20/2023
"Customer complaint that oven is not heating properly, oven temperature sensor is good, started bake for 350 degrees, oven temperature started at 191 degrees, oven temperature at start up at 75 degrees, unit needs new control, customer does not want repair; ordrng 1 WB27K10161 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Painesville, OH 44077
Dan H
Job Details: 02/20/2023
"Installed new lid lock and drain pump, op test no good , unit keeps running drain pump , pressure hose is clear, unit needs new control, customer is going to contact her home warranty to cover cost of repair ; ordrng 1 W11556728 (Cntrl)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Avon Lake, OH 44012
Marie V
Job Details: 02/20/2023
"Replaced control, water valve and pressure hose. Ran calibration. Tested unit. Pass. Called joe and let him know,Brought core for return"
We serviced a
GE DISHWASHER
Model GDT535PSM0SS
Near Lorain, OH 44053
Marie V
Job Details: 02/20/2023
"Replaced panel. Op test o good. Unit getting 13vdc, not working. Recall on control. Cant be repair."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near North Ridgeville, OH 44039
David R
Job Details: 02/20/2023
"Replaced drain pump. Cleared debris from under filter. Good. Ran diagnostics, good. Drained properly. Op Test Ok."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Olmsted Falls, OH 44138
David R
Job Details: 02/20/2023
"Took off gasket, tested. Good. Found wire for Float Switch not pushed all the way in, thats why error code popping up. Corrected, tested, ran diagnostics. Good. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Strongsville, OH 44136
David R
Job Details: 02/20/2023
"Valves and drain activating. Found spin/agitate not working. Replaced cap from t/s. Actuator activated and cam good. Motor just humming loud. Ordering motor, control, valve and harness if needed. ; ordrng 1 W11385821 (Valve) and 1 W11491433 (Control) and 1 W11335100 (Harness) and 1 W10677723 (Motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Ravenna, OH 44266
Brian M
Job Details: 02/20/2023
Installed thermistor Installed cover Turned unit on Advised to let cool 72 hours
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Willoughby Hills, OH 44094
Joe O
Job Details: 02/20/2023
"Cc: intermittently shutting downFound interior lights off, display still on. Unit not cooling. Found ui is still powered on. Power supply board is receiving proper power, and sending proper power. Control is receiving proper power. Found all boards are receiving proper power, but nothing functioning. Needs main controlAdvised customer the boards all communicate and have seen multiple boards fail, could need more then 1 board. ; ordrng 1 WPW10675033 (cntrl-elec), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Maple Heights, OH 44137
Jason N
Job Details: 02/20/2023
"Pressure checked system for before installing compressor. Tapped system, system equalized at 10psi. Pressurized system with 140 psi of nitrogen. Soaped all braze and loc-ring connections. No bubbles found. Let sit for 15 minutes. Lost 5 psi in system. Soaped connections again, no bubbles. Called wp techline, Derrick, sending for review as non-repairable internal leak."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Ashtabula, OH 44004
Dan H
Job Details: 02/20/2023
"Customer complaint that unit is not going passed fill, ran diagnostics found f8e1(long/no fill) error code, valves open, started normal wash cycle, unit filled and advanced to wash cycle , unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parma, OH 44130
Corina B
Job Details: 02/20/2023
"CC that the u it will only flash hot and does not start. Confirmed. Found the circuit board for the touch panel came out of the tabs. Reseated the panel, secure. Started a cycle. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Solon, OH 44139
Corina B
Job Details: 02/20/2023
CC that there is not a lot of water into the washer on normal. Confirmed. Advised cust that the normal cycle will give the least amount of water. Started a cycle on bulky with clothes with sensing added more water then normal. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Mentor, OH 44060
Joe O
Job Details: 02/20/2023
"Cc: burners not heating, oven not heatingFound unit only receiving 120v. Checked outlet. Only receiving 120v. Need electrician"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Euclid, OH 44123
Jason N
Job Details: 02/20/2023
Installed main control and drain pump. Ran auto test cycle and calibration. All functions passed. Op test good.
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW
Near Aurora, OH 44202
Brian M
Job Details: 02/20/2023
"Customer received part correct part # on box but wrong item ; ordrng 1 WP8181850 (bellow), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Aurora, OH 44202
Corina B
Job Details: 02/20/2023
Serial number was different. Entitlement is good. Replaced the insulation. Opt test ok.
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ4
Near Painesville, OH 44077
Joe O
Job Details: 02/20/2023
Cc: cooktop light not shutting offFound control sending constant power to cooktop light. Needs control; ordrng 1 W11182110 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Wickliffe, OH 44092
Jason N
Job Details: 02/20/2023
"Cc unit making grinding noise Ran diagnostics. No codes stored. Ran auto test cycle, all functions passed, no abnormal sounds heard. Checked under unit, tightened rotor bolt. No other issues found. Ran agitation and spin tests, no abnormal sounds heard. Operation tests good."
We serviced a
MAYTAG DRYER
Model MGDB835DW0
Near Cleveland, OH 44124
Brian M
Job Details: 02/20/2023
Cc of noiseFound idler damaged Replaced using truck stock OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
GE DRYER
Model GTX22EASK0WW
Near Madison, OH 44057
Joe O
Job Details: 02/20/2023
"Cc: not workingFound unit is only receiving 120v. Tripped breaker. Found unit still only receiving 120v. Checked at outlet, outlet receiving 240v. Looked in outlet, terminals separating. Needs outlet replaced."
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Waite Hill, OH 44094
Jason N
Job Details: 02/20/2023
Installed drip tray and drain tube. Cleared ice and water buildup in ff section. Ensured good flow through drain hole and tube. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Woodmere, OH 44122
Corina B
Job Details: 02/20/2023
"CC that the water comes out of the drain in the wall, has to use a bucket to have the water go into to be able to wash. Advised cust this is a plumbers issue to have the wall drain cleared. No error codes. Ran a drain and spin. Working as designed. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Mayfield Heights, OH 44124
Brian M
Job Details: 02/20/2023
Cc unit not washing properly Ran diagnostic no errors Ran auto Test no issue Recalibrated Advised to watch
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Madison, OH 44057
Joe O
Job Details: 02/20/2023
"Cc: not spinning in cycle, will spin in drain and spinFound spin is shut off on normal cycle. Tested. Op test ok Found error f5e3(unlock failure). Correct serial number is: CX0751337Office to contact if we do not receive dispatch; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Mentor, OH 44060
Jason N
Job Details: 02/20/2023
Cc unit ff door needs replaced due to damageReplaced ff door using customer supplied part. Customer satisfied with appearance. Op test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Beachwood, OH 44122
Corina B
Job Details: 02/20/2023
"Entitlement is in warranty. CC that the unit is taking a long time and the door does not open smoothly. Ran diag No error codes. Ran a calibration. Advised cust the dishwasher can take 2.5 hrs or longer depending on the cycle selected and options. Run the hot water I. The sink before starting the dishwasher. Checked the door, nothing binding. Opening and closing properly. Opt test ok. Efcient dishwashers run longer to save water and energy, just as driving a car slower saves on gas. Typical cycle time is approximately 2 1/2 hours, but can take less or signicantly more time depending on your selections and incoming water temperature and amount of food soils on the dishes. For optimum performance the dishwasher should be connected to a 120 F (49? C) hot water supply.If you rst press the Start button, the main sensor cycle with heated drying will be automatically selected. This cycle senses the soil amount, and toughness of soil, to adjust the cycle for improved cleaning"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Strongsville, OH 44136
David R
Job Details: 02/20/2023
Unit non repairable. Insulation foam settled all around FF door switch. When finally taking the switch out the harness pulled with it and broke. Cannot be repaired. Calling techline to document. Non repairable. Whirlpool will get in contact with customer. ; O-emld tckt
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lorain, OH 44052
Marie V
Job Details: 02/20/2023
Cc of unit not heating. Confirmed. Found cut off open. Replaced both. Tested unit. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Lorain, OH 44053
Marie V
Job Details: 02/20/2023
"Removed refrigerant. Added nitrogen, no leaks found, replaced compressor , set into a vacc 29, no changes on gages after 15 min. Filled up with R600 56g. Full frost on evaporator. Advice cust to allow 24 hours before restocking unit.op testok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near North Royalton, OH 44133
David R
Job Details: 02/20/2023
"Replaced icemaker fan and evap fan with harness. Reset unit. Tested heater again, 30 ohms. Everything plugged in. All fans working. Icemaker no error codes. Turned icemaker back on. Ran test 59 and test 45. Give 24 hours to return to normal temps, 24-48 for full bin of ice."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LB0
Near Brook Park, OH 44142
Marie V
Job Details: 02/20/2023
"Cc that the temps on the unit are all over and is freezing food in fresh food section. Took temps 40* in fresh food and -2 in freezer. Verify thermistor reaign they where off, unit will need new thermistor, also control is not longer available. ; ordrng 1 241608501 (Thermistor) and 1 241608401 (Thermistor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near North Olmsted, OH 44070
Marie V
Job Details: 02/20/2023
Cc that the burner is not working properly. Confirmed is shutting off on low. Try to adjust failed. Unit will need new burner valve. ; ordrng 1 W11109973 (Gas burner valve)
We serviced a
WHIRLPOOL WASHER
Model ETW4400WQ0
Near Madison, OH 44057
Dan H
Job Details: 02/20/2023
"Customer complaint that agitator is not moving back and forth, unit is agitating, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Beachwood, OH 44122
Brian M
Job Details: 02/20/2023
Found error for lid lock Ran diagnostics found no issues Building is under construction so may be periods of time where they are shutting down water or using it and pressures drop Advised to watch
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Columbia Station, OH 44028
David R
Job Details: 02/20/2023
"Cc clunking noise, or high pitch noise. No error codes. Ran diagnostics, all normal noises at this time. Replaced slider from t/s. Good. Ran diagnostics again, good. Clunking is most likely the change from agitate to spin when slider is going up and down. No high pitch noise. Unit is good. Op Test Ok. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Lakewood, OH 44107
Gabriel P
Job Details: 02/20/2023
"Replace harness,opt test ok"
We serviced a
MAYTAG DRYER
Model MED5500FC2
Near Westlake, OH 44145
Gabriel P
Job Details: 02/20/2023
"Ran unit in high temp and it got to 162 then when cycle off it gets down to 132 then cycle back on ,also try doing low heat it when to 110 then when cycle off it when down to 84 then cycle back on also try medium heat it when to 149 then it cycle off to 110 and cycle back on also try doing 10 minutes on timedry to see if there is a cool down and it was after five minutes unit working as design opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Avon, OH 44011
Gabriel P
Job Details: 02/20/2023
Found icemaker not stopping when cycling replace but also notice no water coming out disconnected water line and turn on valve and no water coming out customer need a plumber opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Amherst, OH 44001
Gabriel P
Job Details: 02/20/2023
"Follow each step for seal system and Replace compressor ,opt test ok"
We serviced a
GE REFRIGERATOR
Model PFE28PSKBSS
Near Rocky River, OH 44116
Marie V
Job Details: 02/17/2023
"Cc of a noise coming on and off and a ice build up on ice maker box. Found fan from fresh food section needs to be replaced is getting 13vdc constant. , also ice maker is missing a screw that keeps it flushed with the wall. If is loose water will also come out instead of going to icemaker. Corrected issue. Ordering fresh food section fan.; ordrng 1 WR60X26866 (Fresh food section fan), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Westlake, OH 44145
Marie V
Job Details: 02/17/2023
"Cc of an error code , confirmed, found that theres water at the float switch, can tell that water was coming from fill hose. Tested unit , no leaks, removed door, and ran unit, no leaks, no water marks on the floor, only at the cover underneath fill hose, took pics, removed appliance from cabinet and inspected, no leaks found at this point. Op test ok"
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Geneva, OH 44041
Dan H
Job Details: 02/17/2023
"Customer complaint that unit is not making ice, ice maker is making clicking/grinding noises and not cycling, unit needs new ice maker ; ordrng 1 WR30X39345 (Ice maker), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near North Ridgeville, OH 44039
David R
Job Details: 02/17/2023
Replaced deli drawer and control. Tested. Good. All components working. Customer said they havent had any issues. Good. Op Test Ok.