We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Amherst, OH 44001
Gabriel P
Job Details: 04/25/2022
"Found hinge off a little correct issue,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Avon, OH 44011
Gabriel P
Job Details: 04/25/2022
"Found no signs of leak only some powder spill,also show customer,opt test ok"
We serviced a
GE COOKTOP GAS
Model n/a
Near Aurora, OH 44202
Joe O
Job Details: 04/25/2022
"Found incorrect transformer ordered. Unit has no ms tag so unknown exact ms numbers. Found correct transformer. Needs transformer, Customer paid difference in part; ordrng 1 WB27X21609 (transformer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Chardon, OH 44024
Jason N
Job Details: 04/25/2022
"Cc unit same issues at last time. Customer stated unit powered off again last before, but it did not come back up this time. Found unit non functional except for UI display. Tried unplugging pantry UI and VDC components on main control. No change. Power cycled unit, found 3 way valve continuously pulsing on startup, then unit went into non functional status again. Unplugged 3 way valve and power cycled unit. Unit functions returned, unit started cooling. Plugged in 3 way valve, unit continuing to run. Called wp techline, Kurt, possible 3 way valve or other vdc issue, can try replacing valve coil.; ordrng 1 W11580434 (Valve)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Madison, OH 44057
Dan H
Job Details: 04/25/2022
"Installed new element, op test good"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Pepper Pike, OH 44124
Joe O
Job Details: 04/25/2022
Installed control. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Strongsville, OH 44149
Manny
Job Details: 04/25/2022
"Replaced console, opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Parma Heights, OH 44130
Manny
Job Details: 04/25/2022
"Cc unit not washing fills and drain but wont wash, ran diagnostics and found codes F1E2 for control software issues, and F4E3 for motor not running, verified and motor only humming and nothing stuck in it, unit will need a motor pump assembly and possibly a control board, but will replace pump motor first and advise customer it might need the control since we had the code.customer will not proceed with the repair she said her husband wanted us to diagnose so they can determine if to fix or replace. They will think it over and let us know if they decide to repair.; ordrng 1 WPW10671941 (Pump motor assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Lorain, OH 44052
Marie V
Job Details: 04/25/2022
Cc that the unit is not dispensing properly. Confirmed. Removed filter and put it back on. Op test ok. Good pressure. Told cust to replace filter. Op test ok
We serviced a
GE DBL WALL OVEN
Model JTP55BM1BB
Near Westlake, OH 44145
Marie V
Job Details: 04/25/2022
Replaced control panel. Preheated unit to 350*. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austinburg, OH 44010
Brian M
Job Details: 04/25/2022
Cc of noise Found noise coming from ice maker Icemaker not hooked up and making buzzing noises Advised to leave arm up
We serviced a
SAMSUNG DRYER
Model DV48H7400EWA2
Near Huntsburg, OH 44046
Brian M
Job Details: 04/25/2022
Installed belt and pulleyOP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KITCHENAID WINE COOLER
Model kuwa244pss0
Near Chagrin Falls, OH 44023
Jason N
Job Details: 04/25/2022
"Cc unit not coolingCustomer stated unit didnt cool down properly after last repair. Found unit at room temperature, unit compressor kicked on. Compressor only ran for a minutes then overload opened. Pulled unit from cabinet space, found compressor extremely hot. Found condenser fan motor not running. Checked motor resistance, reading open. Unit needs condenser fan motor. Part (4344631 ) is NLA for unit. Customer wants refund for previous repair costs. ; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near Newbury Township, OH 44065
Brian M
Job Details: 04/25/2022
"Cc no cool Found ui flashing nothing running According to tech sheet needs ui and control ; ordrng 1 W10801766 (cntrl-elec) and 1 WPW10468948 (contrl-box) and 4 WPA3073101 (bulb-light)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Bedford Heights, OH 44146
Corina B
Job Details: 04/25/2022
CC that the unit is not finishing a cycle. Confirmed. Ran diag a F8e1 long fill. Checked the hot and cold. No water coming out of the cold faucet. Will need a plumber. Opt test ok
We serviced a
GE WASHER
Model GFW850SPN0DG
Near Madison, OH 44057
Dan H
Job Details: 04/25/2022
"Installed new dispenser, op test good"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Cleveland, OH 44139
Jason N
Job Details: 04/25/2022
"Cc unit belt came off Found belt broken inside unit. Replaced belt using truck stock part from repair kit. Customer stated he did not receive any parts. Ran dryer op test. Noticed excessive movement in drum. Drum is out of round. Ordering drum. Part is not showing in stock at Marcone. Office to contact customer with next service date. ; ordrng 1 W10545923 (Drum) and 1 W10837625 (Motor pulley), used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB00
Near Olmsted Township, OH 44138
Marie V
Job Details: 04/25/2022
No refrigerant to recover. Replaced filter drier and set unit into 28 inch vacc. No changes on gages. Filled unit with r134a 4.8oz. Full frost on evaporator. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near North Olmsted, OH 44070
Gabriel P
Job Details: 04/25/2022
"Found roller bearings squeaking,gave estimate he will not fix hes going to buy new ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
GE RANGE
Model JHP560V4AD
Near Cleveland Heights, OH 44106
Manny
Job Details: 04/25/2022
"Replaced burner element, opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Garfield Heights, OH 44128
Jason N
Job Details: 04/25/2022
Cc unit door handle looseCustomer stated the door handle came off. They were able to reinstall but noticed the mount screws were loose. Confirmed. Replaced mount screws using customer supplied parts. Added blue thread lock to nuts. Reinstalled handle. Op test good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Maple Heights, OH 44137
Jason N
Job Details: 04/25/2022
"Cc unit knob not working, not filling with waterCustomer stated unit knob keeps turning around and never stops, also unit is washing without enough water. Advised customer that the cycle knob is supposed to continually index around to cycle options, there is no hard stop. Ran deep water wash test with clothing load. Found hot water not coming in, valve on wall turned off. Unit filled with some water, sensed, and then continued to fill with water. Unit advanced to wash cycle. Advised customer unit will not fill tub with water by design.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXB00
Near Solon, OH 44139
Brian M
Job Details: 04/25/2022
Cleaned evap pan OP Test Ok Did not use drain tube unit already updated
We serviced a
MAYTAG STACK W/D
Model LSE7806ACE
Near Fairport Harbor, OH 44077
Dan H
Job Details: 04/25/2022
"Customer complaint of loud noise, confirmed, found blower wheel cracked, found idler pulley worn, unit needs new blower wheel and idler pulley ; ordrng 1 WP6-3037050 (Pulley) and 1 Y303836 (Blower), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WASHER
Model 11028082700
Near Mentor, OH 44060
Dan H
Job Details: 04/25/2022
"Installed new bearings, op test good"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Ridgeville, OH 44039
Angel
Job Details: 04/25/2022
Cc that unit was clicking on the beginning of cycle. Tested unit and would make a scraping sound. Verified underneath and found that the cam was stripped and gearcase was starting to leak a little explained to customer and they wanted to get cam replaced and they said they will use it until washer goes out completely. Tested unit and filled and started washing as should. Opt test ok.; used 1 W10721967 (PULLEY) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ02
Near Westlake, OH 44145
Angel
Job Details: 04/25/2022
Cc that unit has F21 error code draining issue. Removed bottom panel to washer to verify drain catch and found it clogged up with a sock underwear and some plastic packages cleaned everything up tested unit and started draining as should. Opt test ok.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Parma, OH 44134
Angel
Job Details: 04/25/2022
Replaced dish rack. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Euclid, OH 44132
Joe O
Job Details: 04/25/2022
"Cc: not cooling properlyFound temps in ff section at 64 degrees, freezer at 14. Ohmed out thermistors from control. Found thermistors reading correct. Ohmed out defrost circuit, found circuit open. Needs control, evap thermistor and evap fan harnessFan harness out of stock. Office to reschedule; ordrng 1 W11581973 (Evap harness) and 1 W11558182 (Control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL WASHER
Model MVWC200BW0
Near Garfield Heights, OH 44125
Corina B
Job Details: 04/25/2022
Started a cycle with clothes. Watched the whole cycle. Working as designed. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Brecksville, OH 44141
Corina B
Job Details: 04/25/2022
Replaced the ice maker. Cycled. Opt test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2342LF2
Near Wickliffe, OH 44092
Joe O
Job Details: 04/25/2022
Installed control. Unit will not function with new control. Re installed old control. Customer stated unit has been working with just the thermistor.Took both new controls for return. Office to contact for refund of control. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near North Royalton, OH 44133
Marie V
Job Details: 04/25/2022
"Cc that the unit is not spinning out the clothes all the way and they have to run drain and spin. Ran diag found error code F0E2 oversuds Fault is displayed when Suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level. Verify pressu sensor, is clear. Ran calibration and explain cust why unit wasnt getting up to speed. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Bay Village, OH 44140
Manny
Job Details: 04/25/2022
"Cc unit leaks from filter stated he just replaced the filter, stated he has extended warranty but not sure if is cover under warranty for the leak, but he wants it looked at to submit the estimate to warranty company and see if repair is cover found small pin hole on filter housing and need to be replaced, this is a functional issue so should be covered.; ordrng 1 W11346623 (Filter head), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258DEM01
Near Solon, OH 44139
Brian M
Job Details: 04/25/2022
Cc unit not cooling Found unit to operating properly 0 In freezer and 38 in fridge Advised to watch
We serviced a
MAYTAG REFRIGERATOR
Model RSD22A
Near Aurora, OH 44202
Brian M
Job Details: 04/25/2022
Cc unit leaking Found drain tube clogged Cleared drain tube OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Independence, OH 44131
Corina B
Job Details: 04/25/2022
"Replaced the gearcase, rotor, stator, clutch. Agitator was seized to the gearcase. Tried using hot water to remove the agitator, n/g. Will need a new agitator. ; ordrng 1 W11550891 (Agitator)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Painesville, OH 44077
Dan H
Job Details: 04/25/2022
"Customer complaint that door is not closing, found mounts ripped out causing dishwasher to move when door is opened, remounted dishwasher, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Willoughby, OH 44094
Joe O
Job Details: 04/25/2022
Installed console. Ran test cycle. Op test ok
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS07
Near Cleveland, OH 44120
Jason N
Job Details: 04/25/2022
"Cc unit sparking inside when in useCustomer stated the speaking was originating from behind the upper panel. Unit was uninstalled, customer was remodeling kitchen. Pulled outer case, found diode blown out and arcing to ground. Replaced diode using truck stock part. Ran heat test cycle for 1 minute with water, no arcing, high side operation good, water hot at the end. Op test good.; used 1 WP4313101 (DIODE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Westlake, OH 44145
Gabriel P
Job Details: 04/25/2022
"Replace harness and ui and console,opt test ok it started working show customer"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120KPS00
Near Bay Village, OH 44140
Manny
Job Details: 04/25/2022
"Cc unit not heating it has power, stated its making a loud humming noise, ran test and magnetron is loud, unit will need a magnetron, cap, diode and mag thermostat.; ordrng 1 W10818686 (magnetron) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg) and 1 W10598693 (thrmst-fix)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Ravenna, OH 44266
Brian M
Job Details: 04/25/2022
Installed cover OP Test Ok
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Avon, OH 44011
Angel
Job Details: 04/25/2022
Cc that unit was mot making ice. Verified and found that the ice maker was off but she said she was missing with it trying to see if it would work verified temperatures and the freezer was at 8* and ff section at 43* but was not running at the moment. Took off ice maker cover and ice maker was at home position cycled and filled as should. Can not find any issues with it so i lowered the temperature to the unit to see if it would help and if anything to give us a call back but unit is cycling and filling as should also noticed a small dip where the switch is so i installed a spacer for the switch to be pressed in properly. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Willoughby, OH 44094
Joe O
Job Details: 04/25/2022
Installed element. Found supply line leaking. Advised customer to have plumber out to repair supply line. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Cleveland, OH 44143
Jason N
Job Details: 04/25/2022
"Cc unit rear damaged and leaking from back connections Customer stated the rear panel is dented and also the water line doesnt connect up to unit, leaks. Verified rear panel dented in. Replaced rear panel using customer supplied pre Id part. Found polyethylene source line is missing ferrule and nut hardware. Found this hardware stuck inside unit water line connector, hardware is damaged and corroded. Advised customer they will have to replace hardware or source water line or contact a plumber."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Geneva, OH 44041
Dan H
Job Details: 04/25/2022
"Customer complaint that wheel is broken, found wheel missing axle that holds it in place, installed new axle from truck stock surplus, op test good ; used 1 W11476984 (Axle) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 106.6215911
Near Brooklyn Heights, OH 44131
Gabriel P
Job Details: 04/25/2022
"Steam again and unclog drip pan tube if it continues to get clog then is not repairable cause something must of fall in the hole have way in the cabinet of fridge cause when I unclogged it it shouldnt get clog right away it just not possible also show customer my work and she saw it was clear and unclogged,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Avon Lake, OH 44012
Manny
Job Details: 04/25/2022
"Cc unit not spinning the clothes, found a load of sheets in the unit but wasnt distributed properly, ran diagnostics and found error F0E9 for off balance pause, cleared error and ran test cycle, no issues, ran the sheets on drain and spin, unit is working as designed. Advise customer to make sure the clothing are distributed evenly around the basket to avoid off balance load. Opt test ok"
We serviced a
WHIRLPOOL RANGE
Model KSGB900ESS5
Near Seven Hills, OH 44131
Corina B
Job Details: 04/25/2022
"CC that the front left burner flame is half on and half off on a simmer. Confirmed. Found the burner head closed half away around. Will need a new burner head. Cust can install. Adjusted the flames to a simmer. Opt test ok ; ordrng 1 W11367105 (Burner head), O-SMS tckt"
We serviced a
GE REFRIGERATOR
Model PYE22KSKBSS
Near Mentor, OH 44060
Joe O
Job Details: 04/25/2022
"Cc: filter will not seat correctlyFound old filter tab broken. Removed filter. Filter slid right back in. Customers instructions stated to turn, filters do not need turned. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Euclid, OH 44117
Jason N
Job Details: 04/25/2022
"Cc unit stuck on washing cycleCustomer stated they were cleaning out tub/agitator then unit wouldnt start/stop cycle, stuck in wash. Canceled cycle. Ran diagnostics, found code f8e3 for overflow condition. Ran auto test and calibration. All functions passed. Asked customer if they were pouring water into unit while they were cleaning it out, they stated they were. Unit registered overflow condition and was stuck in cycle. Unit is working as designed at this time. Op test good."
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Ashtabula, OH 44004
Dan H
Job Details: 04/25/2022
"Customer complaint that unit is not completing cycles, ran diagnostics found f8e3(overflow condition), f7e5(shifter fault ), and f0e2(oversuds) error codes , unit shifts from agitate to spin and back, started normal wash cycle, unit filled to normal water level and began washing, unable to duplicate the problem , unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JSC24C8EAM00
Near North Royalton, OH 44133
Marie V
Job Details: 04/25/2022
"Replaced evaporator and filter drier. Filled unit back up, op test no good. Called BJ unit had a moisture restriction. Corrected issue. Set to vacc 30. Filled with r134a 5.2oz. Op test okAdvice cust to allow 24 hours to reach normal temps."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cleveland, OH 44109
Gabriel P
Job Details: 04/25/2022
"Replace motor ice,opt test ok"
We serviced a
FRIGIDAIRE OTR MICROWAVE
Model LFMV1846VF
Near Avon, OH 44011
Angel
Job Details: 04/25/2022
Cc that unit was missing a bracket. Verified and found that unit was missing the t nut with bracket opened up unit and found the bracket and was good just needed to be installed replaced bracket. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Garrettsville, OH 44231
Brian M
Job Details: 04/25/2022
Customer did not receive part Needs reorder Inspected found timer not stopping Part not in stock ; ordrng 1 W11596043 (Timer)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Parma Heights, OH 44130
Corina B
Job Details: 04/25/2022
"CC that the unit does not finish a load, and does not start. Ran diag F7E5 SHIFTER FAULT. Found a wire broken at the shifter. Will need a new harness and cam.; ordrng 1 W11448788 (Harness) and 1 W10721967 (Cam)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Euclid, OH 44117
Jason N
Job Details: 04/25/2022
Installed new door. Tested all dispense functions. All tested good. Customer satisfied with appearance. Op test good.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Conneaut, OH 44030
Dan H
Job Details: 04/25/2022
"Customer complaint of squealing noise, confirmed, found belt squealing, installed new belt, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Columbia Station, OH 44028
Marie V
Job Details: 04/25/2022
"Cc that the unit was leaking from de dispenser and the ice was melting . Too. Temps -3* on freezer and 39* fresh food section. Do not feel any air coming in from duct for ice maker. Verify at freezer , is clear, ran diag step 120. Ice maker is getting proper voltage ice maker is not operating. Unit will need new ice maker. ; ordrng 1 W11557001 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Westlake, OH 44145
Gabriel P
Job Details: 04/25/2022
"Customer complaint that grease is getting between door advise her ,that will happen is normal and to try to be careful to not spill anything on door,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Painesville, OH 44077
Joe O
Job Details: 04/25/2022
Installed suspension rods. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Andover, OH 44003
Brian M
Job Details: 04/25/2022
Cc unit not selecting Found no issues with ui customer not able to push buttons hard enough to make selections OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Jefferson, OH 44047
Brian M
Job Details: 04/25/2022
Cc pre soak not working Found not plugged in Plugged in harness OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Lakewood, OH 44107
Corina B
Job Details: 04/25/2022
"CC that the clothes are still wet, cold water on hot. Ran diag F0e2 OVER SUDS CONDITION DETECTED,. Checked the hot and cold correct. Started a cycle with towels. Towels are damp. Advised cust to use 1-2 tablespoons of he detergent. Opt test ok"
We serviced a
GE DISHWASHER
Model GDF620HGJ5WW
Near Madison, OH 44057
Dan H
Job Details: 04/25/2022
"Customer complaint that control panel is not powering up, confirmed, found led flashing 7 times indicating csm trip, reset control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Wellington, OH 44090
Marie V
Job Details: 04/25/2022
Cc that the freezer light is not working. Confirmed. Replaced light. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near North Olmsted, OH 44070
Manny
Job Details: 04/25/2022
"Cc unit not cooling, stated could be compressor since it wasnt installed, checked for leaks no leaks compressor is seized up and really hot, Recover refrigerant, replaced compressor, placed in a 29in vacuum and holding for 15 minutes, charged with 5.75oz of R134a pressure holding at 1 psi, good frost pattern on evap, in-unit is cooling, opt test ok. Advise customer to allow 24 to 48 hours for temps to equalize."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Madison, OH 44057
Joe O
Job Details: 04/25/2022
"Cc: noiseFound everything running at arrival. Temps in ff section at 37 degrees, freezer at 4 degrees. Customer showed sound clip of noise(sounded like refrigerant running through cap tube). Called whirlpool tech line spoke with Robert. Advised of noise complaint. Advised what the Audio clip sounded like. Heard the noise while on the phone with Techline. Noise is definitely refrigerant running through the lines. He stated as long as unit is cooling and everything is functioning, This is a normal sound with no fix. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Chardon, OH 44024
Jason N
Job Details: 04/25/2022
"Cc unit not starting cyclesRan diagnostics, found codes f51 for motor rps failure, f41 for motor rod thermistor open or shorted, and f70 for overloaded. Customer stated they ran a load of pillows and rugs when issue originated. Found basket stuck in place, able to free by hand spinning. Ran auto test, all functions passed, no faults. Rps sensor test good. Advised customer to continue to use unit as normal, but to be wary of items that may cause overload/off balance situations."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Jefferson, OH 44047
Brian M
Job Details: 04/25/2022
"Cc of leak at door Found foam in left corner to be damp Ran test cycle, right at center unit leaks after it fill comes right over lip Advised on replacing motor and arm Not in stock to office to schedule ; ordrng 1 WPW10491331 (spray arm) and 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Avon, OH 44011
Angel
Job Details: 04/25/2022
Cc that unit was not cooling still. Used nitrogen to find leak and found a leak on the lock ring fitting from the condenser line going into the cabinet. Tried replacing lock ring but was leaking as well so now the line was to short to install a lock ring fitting called tech line and spoke with Ed and explained issue had me send a picture of line that was too short unit not repairable, used 1 W10896689 (Coupler) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Westlake, OH 44145
Angel
Job Details: 04/25/2022
Cc that unit is not draining. Verified and unit is draining but real slow took out unit to inspect drain pump and was good but still replaced incase of intermittent issue also verified drain hose and looked good. Put unit drain with new drain pump it was still draining slow took out drawers from where the drain hose passes through and found it has a copper connection and it was in a loop fixed it and put it to be a straight shot to sink tested and unit started draining as should. Opt test ok.
We serviced a
MAYTAG WASHER
Model MFW9700SQ1
Near Westlake, OH 44145
Angel
Job Details: 04/25/2022
Replaced inlet valve tested unit. Opt test ok.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elyria, OH 44035
Gabriel P
Job Details: 04/22/2022
Found no issue with unit unit but she had flex vent advise her to change it cause is a fire hazard
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Lorain, OH 44053
Gabriel P
Job Details: 04/22/2022
"Found two error over suds and off balance clear error ran some towel for prove to customer,it pass,opt test ok"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Avon, OH 44011
Gabriel P
Job Details: 04/22/2022
"Customer said unit was not heating and he did not know how to recalibrate explain how to recalibrate but found it on -10 f he doesnt understand how it was set like that but correct issue preheated oven to 350 degrees and it reach temp,working as design"
We serviced a
GE FREEZER
Model GSHS6HGDBCSS
Near Madison, OH 44057
Dan H
Job Details: 04/22/2022
"Customer complaint of water leaking in freezer section, ice maker turned off, turned ice maker on , ice maker cycled and filled, no leaks observed, fresh food section temperature at 41 degrees, freezer section temperature at 3 degrees, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Solon, OH 44139
Corina B
Job Details: 04/22/2022
"CC that there is water staying in the fabric softener and water sometimes on the floor. Service pointer to reschedule the dispenser. The fabric softener is holding water. Cleaned the fabric softener dispenser out, good. Will need new dispenser. Cust is calling whirlpool ; ordrng 1 W11290602 (Dispenser), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DRYER
Model DRSR483GG7WW
Near Madison, OH 44057
Dan H
Job Details: 04/22/2022
"Customer complaint of loud noise, confirmed , Found idler pulley broken , unit needs new idler pulley; ordrng 1 WE12X83 (Pulley), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Lorain, OH 44052
Angel
Job Details: 04/22/2022
"Cc that the basket is loose. Verified suspension, checked basket to see if it was loose and put it into a high spin and unit functioned as should also did not have any error codes can not find a issue with unit. Opt test ok."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Painesville, OH 44077
Joe O
Job Details: 04/22/2022
"Cc: upper oven too hot, lower oven too coldRan test bake both ovens. Upper oven was calibrated 25 degrees over. Found upper oven 15 degrees hotter then set point. Re calibrated upper oven down 15 degrees. Lower oven averaging 355 degrees. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chesterland, OH 44026
Joe O
Job Details: 04/22/2022
"Cc: scratches on interior basket, noiseFound a scuff mark on the inside of basket. Ran test cycle. No abnormal noises. Advised customer the noises are normal. Needs basketBasket out of stock. Office to rescheduleEntitlement shows goods issue date; ordrng 1 W11513243 (Basket)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Ravenna, OH 44266
Jason N
Job Details: 04/22/2022
"Cc unit making metallic clanking noise during rinse and spin cycleRan auto test, found noise coming from drain pump, object is clanking around inside impeller. Pulled drain pump, found 2 small metal tags. Removed and retested, no abnormal sounds heard. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Solon, OH 44139
Corina B
Job Details: 04/22/2022
CC that there is a loud noise when running. Confirmed. The pump and motor is noisy. Called T/l TJ pump and motor. Office will need to reschedule ; ordrng 1 W11416362 (Pump and motor)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Mayfield Heights, OH 44124
Joe O
Job Details: 04/22/2022
Cc: not filling properlyCustomer stated low water levels. Advised customer on pressure system. Found error codes f8e3(overflow conditions). Customer was adding water to unit by lifting and lowering lid. Advised customer doing so can cause issues as unit is designed to work with low water levels. Ran test cycle. Found unit has failed actuator. Replaced actuator. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG DRYER
Model MEDE300VW1
Near Avon, OH 44011
Angel
Job Details: 04/22/2022
"Cc that unit is screeching. Confirmed ran unit and after a couple of minutes it started screeching will need pulley replaced. Replaced rollers, pulley and belt tested unit. Opt test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2089WES6
Near Avon Lake, OH 44012
Angel
Job Details: 04/22/2022
"Cc that unit was not dispensing and the screen went blank but it only happened once and it started working fine again. Explained to her that when these displays go crazy or blank its the main control board. Gave her an estimate but stated she will leave like that for now and monitor if anything she will call back to get it replaced. Opt test ok.; ordrng 1 WPW10312695 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Cleveland, OH 44108
Manny
Job Details: 04/22/2022
"Cc door seal coming off the door, replaced door seal, opt test ok."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Euclid, OH 44123
Joe O
Job Details: 04/22/2022
Installed door and hinge pin. Op test ok
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Perry, OH 44081
Dan H
Job Details: 04/22/2022
"Customer complaint that unit is not beeping when user interface is woke up, found cycle signal turned off, turned on, user interface beeps, unit is operating as designed"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Mentor, OH 44060
Dan H
Job Details: 04/22/2022
"Customer complaint that unit is taking a long time to dry, started normal dry cycle, unit heated, found vent filled with water, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , unit is operating as designed"
We serviced a
KITCHENAID DISHWASHER
Model KUDI01TJBL1
Near East Cleveland, OH 44112
Manny
Job Details: 04/22/2022
"Cc dishwasher not draining, stated she removed a piece of glass from the unit but not sure if that will affect unit from draining properly, set unit to drain pump is working properly but not water being drain, removed drain hose from disposal and found drain plug in dispenser was never removed, removed plug reconnected hose and set unit to drain, unit is draining properly, advise customer to use either afresh or white vinegar and un a clean cycle to get rid of the stagnant water smell. Opt test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WAS
Model MVWB725BW0
Near Ravenna, OH 44266
Jason N
Job Details: 04/22/2022
"Pulled basket, checked for any signs of obstruction or rubbing. Replaced bearing/shaft using pre Id kit and rotor. Ran manual spin test and then spin test with 4 large wet towels. Did not hear any abnormal squealing or squeaking. During tests. Advised customer to monitor. Op test good."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Painesville, OH 44077
Dan H
Job Details: 04/22/2022
"Installed new suspension, op test good"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Painesville, OH 44077
Dan H
Job Details: 04/22/2022
"Customer complaint that unit is washing dishes , started normal wash cycle, unit filled , wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly , customer does not want repair; ordrng 1 W10888591 (Sump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near East Cleveland, OH 44112
Manny
Job Details: 04/22/2022
"Cc unit not spinning acts as if it was going to spin, ran diagnostics and found code F7E5 for shifter fault and F7E6 for motor fault, replaced shifter ran test cycle and calibration, opt test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Lyndhurst, OH 44124
Manny
Job Details: 04/22/2022
"Cc unit was rocking all over the place and a loud metal on metal noise, stated that she also have lots of questions about to use her washer properly, ran diagnostics found code F0E5 for off balance load, cleared code and ran test cycle unit finished without any issues, leveled the unit properly and ran calibration, op test ok, answered all customer questions and advise on what cycle are best for the different types of load."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Columbia Station, OH 44028
Marie V
Job Details: 04/22/2022
"Ran diag found error code F7E5 shifter fault. Tilted unit found gearcase leaking. Will need new gearcase , agitator and rotor. Will return, control board and harness. 2 parts shows not in stock. Office will contact once they have eta on the parts. ; ordrng 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 W10915701 (Rotor)"