We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Avon, OH 44011
Angel
Job Details: 12/17/2021
Cc that drawer was freezing lettuce. checked temps and were at 40* and freezer at 3*. Ran some troubleshooting from ServiceMatters and everything checked out good so i set freezer temp 2* higher like it says in ServiceMatters. Explained to customer that the temperatures i took were ideal and should not be freezing her food but she does have the settings to set temps at her preferred temp. She did not know how to work with the temp settings so I demonstrated her how to work with the temp settings and told her if anything to call us back but unit has perfect temps and all tests passed. Unit working as designed. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE304DSS0
Near Parma, OH 44130
David R
Job Details: 12/17/2021
"Cc unit leaking from right side. Found gasket not sealing properly. Looked underneath to make sure not leaking from pump, good, ordering seal and gasket. ; ordrng 1 W11177741 (Gasket) and 1 WPW10497235 (Seal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Olmsted Township, OH 44138
David R
Job Details: 12/17/2021
"Housing replaced. Found out fabric softener was not turned on during cycle. Showed and let customer know how to turn it on and make sure light is on the side before using. Ran diagnostics, all test good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Westlake, OH 44145
Angel
Job Details: 12/17/2021
I took picture of POP but the last three on the model from the fridge is different from the model on the POP but checked in entitlement and was under warranty. Cc that unit is not making ice. I verified and ice maker is cycling as should but not receiving water looked on back of unit and has line hooked up took off line to valve and theres no water coming out she has a sattle valve installed checked for any bends on line but was good will need plumber to install a quarter turn valve because theres no water coming in to the unit. Unit working as should. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Westlake, OH 44145
Angel
Job Details: 12/17/2021
Cc that unit was not dispensing ice or making ice. Verified and the ice maker auger motor was working and flap as well tried to take out bin and was stock from the cold got it out and bin had ice but not sufficient ice and they dont use to much ice from what the customer explained there was also ice stock in the opening of the bin not allowing the ice to be dispensed cleared out. So i tried to cycle ice maker it cycled the first time removed checked water level and was good emptied out and tried again to cycle it but got stock half way so i replaced ice maker cycled and filled as should. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYMO
Near Cleveland, OH 44113
Manny
Job Details: 12/17/2021
"Cc unit blinking Lights, ran diagnostics and found error code 5-1 for door stuck open, found right mounting bracket missing the screw causing the unit to be pushed back when door is being closed, making the door no close all the way on right side. Ran diagnostics cycle and unit finished with no issues, I started multiple cycles to verify operation. Unit is working as designed"
We serviced a
GE DISHWASHER
Model GDT695SMJES
Near Lorain, OH 44053
Angel
Job Details: 12/17/2021
"Cc that unit was not responding and water was at the bottom of unit. Verified and unit was not turning on and had the water at the bottom looked under unit and the foam padding was all wet checked for power and was good checked for power to ui and also good got unit into diagnostics no error codes ran test mode drained water out exited from diagnostics and unit started working as should. Tested a couple of times also checked for any leaks and no leaks unit was filling, washing, draining, and heating as should asked customer to monitor for now it probably just had a glitch and reseted itself asked them monitor for now and if any issues to call us back. Opt test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW0
Near Amherst, OH 44001
Angel
Job Details: 12/17/2021
Cc that units drain pump would not stop draining so she unplugged it. I plugged unit in and unit was in flood mode i canceled it and ran diagnostics and did not have any error codes. Ran a calibration and a auto test and unit passed all tests. Looked under washer to make sure everything was good and it was. Also leveled unit for her. Did find she had the drain hose extended longer to reach the utility tub and had a sock to catch the lint. Explained to her that she could have draining issues with that sock there and cause problems for her. Unit working as designed. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Olmsted Township, OH 44138
David R
Job Details: 12/17/2021
"Cc unit making no ice, loud sound, water dispenser sticking open. Found loud noise coming from FZ fan, ice starting to build up on evap cover, not defrosting properly. Icemaker has E2 motor lost position error code, also icemaker fan is running slow. Switch on dispenser getting stuck when pressing. Ordering parts needed.*** 2 job count. Will have to steam all ice. *** requesting double labor ; ordrng 1 W10846539 (Fan) and 1 W11249952 (FZ evap) and 1 W11087492 (Switch) and 1 W11238426 (Harness) and 1 W11294907 (Icemaker)"
We serviced a
SAMSUNG DRYER
Model DV48J7700EW/A2
Near North Ridgeville, OH 44039
David R
Job Details: 12/17/2021
"Cc unit is making loud squeaking noises. Confirmed. Loud while running with load inside. Rollers worn down and pulley as well, would replace belt with everything. Pulley, belt, rollers. Ordering parts** set return date as same day as washer ; ordrng 2 DC97-16782A (Rollers)s and 1 6602-001655 (Belt) and 1 DC93-00634A (Idler), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GSD2100V50WW
Near Cleveland, OH 44113
Manny
Job Details: 12/17/2021
"Replaced pump motor and ran cycle and motor has bad bearings making a loud grinding noise, reordering motor; ordrng 1 WD26X10051 (mechanism s/s asm)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near South Amherst, OH 44001
Angel
Job Details: 12/17/2021
Cc that unit is not dispensing the rinse aid and she could not get it to fill anymore. Ran diagnostics and no error codes also took off front panel from door and ran the test cycle and saw the process of the dispenser opening the door and dispensing the rinse aid and was working and doing what it was supposed to ran it 2 times for them to confirm. Opened door and dispenser looked like it was dispensing also filled it up for her as well. Unit is working and checking out good from the tests we ran. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV00
Near North Ridgeville, OH 44039
David R
Job Details: 12/17/2021
"Replaced icemaker, also steamed out water line in door, little ice build up. Unplugged and plugged in fridge. Started diagnostics, icemaker cycled and called for water. Good. Op test ok."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Cleveland, OH 44113
Manny
Job Details: 12/17/2021
Tech was assigned as a helper;
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Broadview Heights, OH 44147
Marie V
Job Details: 12/17/2021
"Cc that the unit when is set to jeans It does not advance, that it had condensation in the back of the unit and that is taking too long or more than one cycle to dry the clothes, also that the door seal is fraying. Verify air flow outside the home, it was very low. Took back of the unit and verify blower wheel, is clear, Set unit to medium temp and left back vent off and started taking temps coming out from the back of the unit unit is cycling between 160* and 128*. Replaced seal. Op test ok advise cust to call a company to get the vent unclogged, unit is operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138TFYS00
Near Cleveland, OH 44105
Marie V
Job Details: 12/17/2021
Replaced evap fan. Set unit to recommended. Op test okAdvice cust to allow unit 24 hours to reach normal temps
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Parma, OH 44134
Marie V
Job Details: 12/17/2021
"Cc that the ice maker stopped working and that she got rid of the ice that built up in it. Removed ice maker and found heater wire broken. Also cust wants right hand side door gasket replaced because it started to break. Cust paid in full.; ordrng 1 W11230096 (Full tube) and 1 W10917312 (Gasket black), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Brooklyn, OH 44144
Marie V
Job Details: 12/17/2021
"Replaced water valve, op test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cleveland, OH 44130
Marie V
Job Details: 12/17/2021
"Cc that the unit was having a hard time to drain the water out. Ran diag error code F9E1 long drain, F0E2 oversuds. Removed drain , is clear. Ran diag , control did not drain in the test and started spinning with the water inside the drum. Let it finish and tried to drain unit doing test 004, control clicks bud pump does nothing, drain pump is getting 120V, replaced drain pump and tested. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW0
Near Elyria, OH 44035
Angel
Job Details: 12/17/2021
Cc that unit is not drying. Ran a diagnostics test to verify everything was working and heating. Unit is heating temperature was at 190* unit working as designed unit has a plastic tub and they are not using the rinse aid. Explained to customer the importance of using the rinse aid and the down fall of having a plastic tub. Unit working as designed. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFA25ERSS01
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 12/17/2021
"Noise came from condenser correct issue,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Westlake, OH 44145
Gabriel P
Job Details: 12/17/2021
Replace control and harness.opt test ok
We serviced a
WHIRLPOOL WASHER
Model LHA5600W1
Near Bay Village, OH 44140
Gabriel P
Job Details: 12/17/2021
Check timer is good also bi pass latch is good notice motor getting proper voltage but is not moving is humming but found no parts available for this unit
We serviced a
KITCHENAID FREEZER
Model KRSC700HBS00
Near Cleveland, OH 44113
Gabriel P
Job Details: 12/17/2021
Temp on freezer is 0 degrees also temp on fridge is 37 degrees customer complaint of some times unit freezer stop working check thermistor on diagnostic they good also both unit evaporator has good frost pattern cannot find any issue at the moment advise customer to monitor
We serviced a
JENN-AIR RANGE
Model JDS8860BDP16
Near Solon, OH 44139
Brian M
Job Details: 12/17/2021
Cc unit getting to hot when baking about 25 degrees to hot Calibrated unit to be -25 ran test bake to 350 Temped unit at 360 unit is within spec Advised to watch
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Cleveland, OH 44113
Gabriel P
Job Details: 12/17/2021
Replace control and console and thermistor and still not running but start it Messing with latch and it started everything start working but I have a feeling it will need latch I dont trust it ordering ; ordrng 1 W11427601 (Latch)
We serviced a
KENMORE WASHER
Model 11025132410
Near Perry, OH 44081
Joe O
Job Details: 12/17/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KFCP22EXMP5
Near Aurora, OH 44202
Jason N
Job Details: 12/16/2021
"Cc unit loud random noises and ff temps colder then usualRan diagnostics function tests, found damper knocking and squeaking when operating, possible not sealing properly and allowing freezer air to leak past. Ordering damper control; ordrng 1 WPW10594329 (Damper control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ashtabula, OH 44004
Brian M
Job Details: 12/16/2021
Installed control and sump assemblyOP No good Found water valve getting voltage but no water entering Found coil on valve to be swelled Used coil off another valve from back truck stock swapped coil and pin connector Installed valve Ran test cycle OP Test Ok ; used 1 Wpw10327249 (Valve) from stock
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Rock Creek, OH 44084
Brian M
Job Details: 12/16/2021
Installed door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Painesville, OH 44077
Joe O
Job Details: 12/16/2021
Cc: leakingFound water line not seated correctly. Reseated water line. Op test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWMA
Near Lorain, OH 44055
Angel
Job Details: 12/16/2021
Cc that ice maker was not working and arm was not coming down. Confirmed the arm was hard to pull down so i replaced with new ice maker made sure it cycled and filled with water. Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEB1
Near North Olmsted, OH 44070
Marie V
Job Details: 12/16/2021
"Replaced control board and programmed. Unit started making ice right away, fans and compressor started running. Op test okBrought core for return"
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Euclid, OH 44143
Joe O
Job Details: 12/16/2021
"Cc: not finishing cycle, standing water. Found error code f32(long drain). Found drain pump failed. Needs drain pump; ordrng 1 WPW10409079 (pump-water)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Euclid, OH 44143
Joe O
Job Details: 12/16/2021
"Installed sump assembly and spray arm. Ran test cycle. Unit still leaking. Watched with clear door. Did not leak. Spoke with bj, advised him with clear door unit did not leak. He stated to order inner door panel, upper pray arm, feed tube and manifold. Needs inner door panel, upper pray arm, feed tube and manifold; ordrng 1 W11462355 (Feed tube) and 1 WPW10498900 (spray arm) and 1 W10340681 (tube) and 1 W11513971 (Inner door panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Garfield Heights, OH 44128
Jason N
Job Details: 12/16/2021
Installed outer door panel. Customer satisfied with appearance. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB07
Near Parma, OH 44134
Manny
Job Details: 12/16/2021
Cc unit making a humming noise. Unit is working as designed all noises and sounds are normal operation sounds. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC4
Near Willoughby, OH 44094
Corina B
Job Details: 12/16/2021
"CC that there is a squeak in the spin cycle. Confirmed. Found oil leaking from the gear case. The wash plate is seized. The screw for the wash plate snapped. Will need a new gear case, washplate, rotor, stator, rps sensor and screw. Office to reschedule appointment ; ordrng 1 W11455453 (Gear case) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10754158 (Stator) and 1 W10752283 (Washplate) and 1 W10752187 (Screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Oberlin, OH 44074
David R
Job Details: 12/16/2021
"Cc unit not getting ice or water. Found water line was clogged up, turned off and on a couple of times. Freed water line, if happened again possible will need a new water line installed by plumber"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Avon, OH 44011
Angel
Job Details: 12/16/2021
Cc that they set unit to wash dishes left and the next morning they were as they left them the night before. So i started unit and filled and washed as should did find filter really dirty with sunflower seeds and beans. So they cleaned everything and explained to them the importance of cleaning there filter so they dont wash dishes with dirty water and not clogging up there drain pump also ran diagnostics and found error code F5E1 door was not latched with in the 4 seconds also explained to them that it couldve been that they thought they started the unit but was not started or they didnt close it between the 4 sec. count down to close door and unit never started having the issue that when they saw the dishes the next morning they were still the same. But unit as of now is running and working as should also went through all diagnostics test with no problems. Opt test ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Conneaut, OH 44030
Dan H
Job Details: 12/16/2021
"Customer complaint that unit is not draining, found water in bottom of unit, pressed cancel, water drained out, ran test cycle, unit drained, unit needs new control; ordrng 1 W11462459 (Cntrl)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near North Ridgeville, OH 44039
Angel
Job Details: 12/16/2021
Cc complaint the unit has no power will not turn on. Confirmed tested outlet and was good tried turning on washer and would not turn on tried diagnostics and wouldnt let me either. Took off control panel to verify if control was receiving voltage and control was receiving 120vac and ui led on rear of panel was flashing but would not do anything. Also tried taking off connections and trying to turn on unit but nothing worked. Ordering control and ui. Office to reschedule control out of stock.; ordrng 1 W11567712 (Control board) and 1 W11478524 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDW03
Near East Cleveland, OH 44112
Joe O
Job Details: 12/16/2021
"Installed gasket, fan motor and blade. Advised customer to allow 24 hours for temps to adjust. Op test ok"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ5
Near Mentor, OH 44060
Joe O
Job Details: 12/16/2021
Cc: open close door messageInstalled interlock switches. Tested. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Brecksville, OH 44141
Marie V
Job Details: 12/16/2021
"Cc that the unit still freezing food. Confirmed,took temps 32* fresh food and -2 freezer. Ran calibration step 211 and 212 and calibrated thermistor to 6* higher. Advice cust to allow 24 hours for the temp to adjust."
We serviced a
AMANA REFRIGERATOR
Model SXD27NW
Near Kirtland, OH 44094
Corina B
Job Details: 12/16/2021
Replaced the thermostat. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Oberlin, OH 44074
David R
Job Details: 12/16/2021
"Replaced main control, fabric dispenser and tub ring. Ran test on it. No leaks. Customer to monitor. As of today. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW6400SW1
Near Amherst, OH 44001
Gabriel P
Job Details: 12/16/2021
Found unit agitating but not spinning call senior tech bj to help me with this unit cause few months back I replace shaft and bearings plus stator and rotors but when diagnose it seems to have issue with control and or rps sensor try ordering parts needed but found control discontinued but we will try to move forward with the parts available ; ordrng 1 WPW10130807 (Inner ring) and 1 W10820039 (Hub) and 1 W10183157 (Kit)
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Parma, OH 44134
Marie V
Job Details: 12/16/2021
"Replaced panel, tested unit. Buzzer worked. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Conneaut, OH 44030
Dan H
Job Details: 12/16/2021
"Customer complaint that oven is not heating properly, oven temperature sensor is good, started bake for 350 degrees, oven did not heat at all, found terminal block burned, installed new terminal block, op test good ; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"
We serviced a
CROSLEY WASHER
Model CAW45125LW
Near Conneaut, OH 44030
Dan H
Job Details: 12/16/2021
"Customer complaint that unit is shaking, suspension is good, ran drain and spin cycle, shaking is normal, started normal wash cycle, unit filled and began washing, unit is operating as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Solon, OH 44139
Jason N
Job Details: 12/16/2021
"Cc unit not making ice Customer stated unit still has not made ice since last service. Ran ice maker harvest test 120, ice maker will not index. Checked power in to ice making motor on demand, 0v. Ran ice bin status test, reading closed. Checked power at UI ice maker harness connection. Found when pressing on connector, ice maker powered up. Harness connection is good, connector on board seems to have a solder break. Unit will need UI board; ordrng 1 W11099702 (UI)"
We serviced a
WHIRLPOOL DRYER
Model WED8410SW2
Near Seven Hills, OH 44131
Manny
Job Details: 12/16/2021
"Cc unit making noise at the beginning of the cycle, after a minute or so stops making the noise, took unit apart and found heater housing removed from the exhaust, try resetting the housing but keeps popping out, attached a self tapping screw to hold housing to exhaust. No more noise, opt test ok!"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Middlefield, OH 44062
Brian M
Job Details: 12/16/2021
Cc unit not spinning out properly Found tub hub damaged Replaced using truck stock Ran auto test and calibration OP Test Ok ; used 1 W10528947 (HUB) from stock
We serviced a
MAYTAG WASHER
Model MVWB980BW0
Near Chagrin Falls, OH 44023
Jason N
Job Details: 12/16/2021
"Cc unit making load whirling noise during spin cycle Ran spin test, found loud bearing noise during spin. Unit needs bearing kit. Customer not repairing, estimate only. ; used 1 W10435302 (BEARING) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Warrensville Heights, OH 44128
Manny
Job Details: 12/16/2021
"Replaced heater ran diagnostics cycle, opt test ok"
We serviced a
GE DISHWASHER
Model GDT655SGJ5WW
Near Highland Heights, OH 44143
Corina B
Job Details: 12/16/2021
"CC that the unit is leaking still. Will need the dispenser, gasket, vent and deflector ; ordrng 1 WD12X28238 (Dispenser) and 1 WD12X23557 (Vent) and 1 WD08X10092 (Gasket) and 1 WD24X20586 (Deflector), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB00
Near South Euclid, OH 44121
Corina B
Job Details: 12/16/2021
Replaced the housing. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Garrettsville, OH 44231
Brian M
Job Details: 12/16/2021
Cc of noise Found noise to be vibration took unit apart and put back together can not determine where sound is coming from Advised to watch
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CW5
Near Aurora, OH 44202
Jason N
Job Details: 12/16/2021
"Cc unit lights not coming on all the timeCustomer also stated the display was telling her to open and close door several times. Advised customer this is a door switch issue and they should be replaced. Replaced door switches using truck stock interlock kit. Opened and closed door several times, and ran heat test with water. All functions passed. Op test good. ; used 1 W11244490 (INTERLOCK SW KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near North Olmsted, OH 44070
Angel
Job Details: 12/16/2021
"Cc that unit is not washing the dishes correctly. Ran diagnostics and found error code F7E1 no heat. So i took off front panel and ohmed out heater from control board and was opened will need to replace heater. Gave estimate to customer and stated that they were going to leave like that for now if anything they would call back to continue with repair. Opt test ok.; ordrng 1 W10518394 (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Westlake, OH 44145
Angel
Job Details: 12/16/2021
Cc that unit was not washing dishes. Ran unit and pump was not turning on made sure it was receiving power from the board and was good pump needed to be replaced. Replaced from truck stock tested unit. Opt test ok.; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW05
Near Windham, OH 44288
Brian M
Job Details: 12/16/2021
Picked up and deposited check
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ravenna, OH 44266
Brian M
Job Details: 12/16/2021
Installed valve Ran auto test and calibration OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Shaker Heights, OH 44122
Corina B
Job Details: 12/16/2021
Took temp of ff 39*. Replaced the control. Opt test ok
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Eastlake, OH 44095
Joe O
Job Details: 12/16/2021
Found new ui cracked. Installed control and ui. Ran auto test and calibration. Re ordering ui; ordrng 1 W11112662 (console)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ1
Near Strongsville, OH 44149
David R
Job Details: 12/16/2021
Replaced broiler element. Tested at 500* good. Cycling. Op test ok.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Amherst, OH 44001
Gabriel P
Job Details: 12/16/2021
"Found defective shifter replace,opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Aurora, OH 44202
Jason N
Job Details: 12/16/2021
Installed main control. Ran bake test to 350 degrees. Good spark and ignition. Preheated to 350 and cycles. Op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C6XYY00
Near Strongsville, OH 44136
David R
Job Details: 12/16/2021
"Steamed all ice out, cleared drain tube from rust. Foil tapped Evap tray. Replaced evap kit and thermistor. Reset temp settings. Give 24 hours to return to normal temps. Op test ok."
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Novelty, OH 44072
Corina B
Job Details: 12/16/2021
"CC that the screen says to check the lint trap. Confirmed. Removed the lint screen ran under water, water is holding in the screen. Cleaned the screen with water started a cycle error code came back. Ran diag no error codes. Pulled the vent off started a cycle, ran a cycle with no code. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cleveland, OH 44128
Manny
Job Details: 12/16/2021
"Cc unit will start, runs for about 5 mins then shuts off, ran diagnostics cycle and found error codes FaE2 for wax motor electrical issue and F7E2 for wash motor electrical issue. Set unit in a test cycle when unit reaches step 6 unit starts restating on its own and control led start blinking fast. Unit will stay stuck in step 6 with all lights blinking and relays activation in the control. Ordering control, vent assembly (w/ gasket) and pump motor assembly.; ordrng 1 W11462458 (Control) and 1 W11416460 (Vent assembly) and 1 W11545539 (Vent gasket) and 1 W11460945 (Pump motor assy)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Willoughby, OH 44094
Joe O
Job Details: 12/16/2021
Cc: no powerFound unit is receiving proper power. Found loose connection on control. Re seated connection. Tested op test ok
We serviced a
KENMORE RANGE
Model 79042003605
Near Aurora, OH 44202
Jason N
Job Details: 12/16/2021
"Cc while running bake on upper oven, unit will display err while preheating Ran bake test on upper oven to 350 degrees. Did not see err display, but noticed unit beeping randomly and temperature setpoints disappearing and reappearing. Unit needs temperature selector controller. Not showing in stock at Marcone, cannot give customer eta, he stated hes leaving for 3 months, will hold off on this until he returns. ; ordrng 1 318601500 (Temperature control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Shaker Heights, OH 44120
Manny
Job Details: 12/16/2021
"Cc unit leaking, found door not closing completely on right side, fasten loose screws on hinge replaced gasket. No leaks opt test ok, advise no to close the door if something is against the door as it can warped the door liner."
We serviced a
FRIGIDAIRE DRYER
Model FDG336RES1
Near Mentor-on-the-Lake, OH 44060
Joe O
Job Details: 12/16/2021
"Cc: not heatingRan test cycle. Checked outside vent, good air flow, unit is heating. Pulled unit out monitored heat cycle. Unit has good heat and air flow. After roughly 30 mins unit started cycling heat on for just a second then shut right back off. Found operating thermostat breaking down, not reading heat properly. Needs thermostatThermostat discontinued.; ordrng 1 131539400 (thermostat,control(discontinued))"
We serviced a
N/A N/A
Model JB655DT1WW
Near Novelty, OH 44072
Corina B
Job Details: 12/16/2021
"GE appliance, extended warranty for whirlpool"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Brecksville, OH 44141
David R
Job Details: 12/16/2021
"Cc unit wont stop draining. Drain constantly on, held cancel button 5-10 seconds. Cancelled draining. Let customer know about flood modes on unit, will kick on drain but and only way to stop is to hold cancel button to cancel out the mode. No error codes. Ran diagnostics and calibration. Good. Blew through pressure hose, clear. Good. Op test ok. **control part not needed."
We serviced a
MAYTAG DRYER
Model MGDB765FC0
Near Sheffield Lake, OH 44054
Angel
Job Details: 12/16/2021
"Cc that unit was not heating or taking to long to dry and that the seal on drum came off. Checked seal and he cut it off so will need new one ordered. Started unit and Checked the vent and was clear had good air flow made sure the coils were working as should and that it was turning on every time as should also customer stated that he uses medium heat on a normal cycle with a mixed load. Explained customer that this unit has sensors that detect clothes when there dry and if you have a mixed load on a auto dry is not going to work as should let him know to use the timed dry for bulky, small, or mixed loads, only use auto dry for items that are all the same like towels or jeans. Ordering seal.; ordrng 1 280114 (Seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Ravenna, OH 44266
Jason N
Job Details: 12/16/2021
"Cc unit still freezing food in ff sections and things thawing in freezerChecked frost pattern on evaporator, heavy frost on first coil, rest of evaporator bare. Unit has refrigerant leak, will need sealed system repair. Customer not moving forward with repair, will need refunded parts and labor cost from previous repair attempt. ; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Cleveland Heights, OH 44106
Manny
Job Details: 12/16/2021
"Cc unit not starting, set unit to normal, unit has power but wont start, took unit apart and found broken belt and shattered roller pulley is also hard to move, replaced rolls, belt and pulley using T/S 4392067. Opt test ok!; used 1 4392067 (DRYER REPAIR KIT), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Mantua, OH 44255
Jason N
Job Details: 12/16/2021
"Cc unit not draining Customer stated unit made grinding noise and wasnt pumping the water out. Ran diagnostics, found code f7e6 for motor fault. Ran auto test, unit slipping in agitation, also agitator and basket spinning at the same time. Checked drive hub, found hub is worn again. Found drive shaft splines corroded and unable to maintain proper spline engagement. Unit will need drive hub and gearcase. Replaced drive hub using truck stock to get the customer up and running until next service. ; ordrng 1 W11454738 (Gearcase) and 1 W10528947 (Hub), used 1 W10528947 (HUB) from stock"
We serviced a
MAYTAG WALL OVEN
Model CWG3100AAS13
Near Lorain, OH 44052
Gabriel P
Job Details: 12/16/2021
Re calibrate temp and it when back down to 400 show prove to customer opt test ok
We serviced a
MAYTAG DRYER
Model MGD6230RHW
Near Painesville, OH 44077
Dan H
Job Details: 12/16/2021
"Customer complaint that unit is making noise , found vent clip had fallen off, reinstalled, unit sounds like a dryer, op test good"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Avon, OH 44011
Gabriel P
Job Details: 12/16/2021
"Found evaporator drip pan clog steam ice and clear debri,opt test ok"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Cleveland, OH 44129
Marie V
Job Details: 12/16/2021
"Cc that the unit makes a noise close to the end of the cycle. Started unit couldnt duplicate noise. Took unit apart and found that blower wheel has cracked. Replaced from Surplus, because we are still waiting on the parts. Tested unit. Op test ok; used 1 Wp697772 (Blower wheel) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 12/16/2021
"Replace door panel and stop and wheel,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 12/16/2021
Found handle warp need handle but do not need to schedule to return customer will put handle him self opt test ok ; ordrng 1 W11459378 (Handle)
We serviced a
GE WALL OVEN COMBO
Model JKP86B0F2BB
Near Novelty, OH 44072
Brian M
Job Details: 12/16/2021
In control Ran test bake and broil OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE DISHWASHER
Model PDT855SIJ0II
Near Avon Lake, OH 44012
Angel
Job Details: 12/16/2021
Replaced drain pump reinstalled unit in place tested unit and its draining and working as should. Opt test ok.
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ5
Near Chagrin Falls, OH 44023
Jason N
Job Details: 12/16/2021
Installed control board. Tested all functions. Light control and heat tests good. Op test good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFUS2613LE1
Near North Ridgeville, OH 44039
David R
Job Details: 12/16/2021
"Cc unit water not working and food freezing in FF section. Found damper is not properly closing. Causing water line to freeze and items to freeze as well. Ordering damper assembly. ; ordrng 1 241600906 (Damper assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW1
Near Beachwood, OH 44122
Jason N
Job Details: 12/16/2021
"Cc unit not spinning out certain loadsCustomer stated some loads containing comforters or towels will not spin out fully. Ran diagnostics, found codes f0e5 for offbalance load and f7e0 for power loss. Ran auto test and calibration. All functions passed. Advised customer about proper load sizing to ensure balance load, and that unit will generally have a hard time spinning comforters. Unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Elyria, OH 44035
David R
Job Details: 12/16/2021
"Cc unit not closing. Found latch is moving out of place. Also seems like the door will not get close enough to come into contact with switch. Ordering switch, hinge and receptacles. ; ordrng 1 W11551763 (Door switch) and 2 W11551301 (Hinge)s and 2 W11116026 (Hindge receptacle)s"
We serviced a
JENN-AIR WALL OVEN
Model JJW3830DS01
Near Avon Lake, OH 44012
Angel
Job Details: 12/16/2021
Replaced upper control board tested unit. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cleveland, OH 44129
Marie V
Job Details: 12/16/2021
"Cc that the latch broke, confirmed. Replaced latch and ran diag, found error code F0E5 off balance load and F0E7 load detected when cleaning washer. Cleared error codes. Tested unit and ran a factory calibration. Op test ok"
We serviced a
FRIGIDAIRE RANGE
Model PLES399ECH
Near Strongsville, OH 44149
Marie V
Job Details: 12/16/2021
"Replaced switch and cleaned glass door. Preheated oven to 350*, took temps. Pass. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC1
Near Strongsville, OH 44149
Marie V
Job Details: 12/16/2021
Replaced water valve. Tested unit. No leaks. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Berea, OH 44017
Marie V
Job Details: 12/16/2021
Cc that the unit was spinning all crazy and that it was doing the spin or rinse many times they had to reboot unit to get it to work but last time it was use it did not finish the cycle. Ran diag found F0E5 off balance load detected. Unit was off balance when arrived. Adjusted legs so unit does not rock back and forward. Ran auto test and calibration. Op test okAdvice cust to use 1-2 tablespoons of detergent and that 6-7 bath towels = a full load.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Berea, OH 44017
Marie V
Job Details: 12/16/2021
"Replaced pump and water valve. Started unit , inspected for any leaks, had none. Drained unit and restarted the cycle. Op test ok"