Local Reviews
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Brian M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Cc that unit is freezing food on top shelf Found diffuser not closing all the way in manual test mode Needs diffuser replaced ; ordrng 1 W11164593 (DIFFUSER )
Chad P.
DISHWASHER JENN-AIR JDB3600AWS Found heated dry key not responding. Connections check good. Needs console replaced. ; ordrng 1 WPW10275464 (CONSOLE)
Chad P.
DRYER ELE KENMORE 110.649623 "Found heating element open. Does not match t.s. Needs element replaced. ; ordrng 1 WP3387747 (HEATER), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Chad P.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Cc that filter reset light seems to be out of sequence. Also, cabinet liner is sweating. Unit does. To have a heater. It’s using the yoder loop to warm the outside of the cabinet. Appears yoder loop has backed away from the cabinet causing it to sweat. Spoke with Sm. To call Techline. Techline: Andy. Possible board issue with light status. Correct that yoder has shifted and there is no repair for the sweating. Advised unit is non repairable. 7722931976; saved tckt"
Arthur V.
DISHWASHER WHIRLPOOL WDF520PADM7 Did not go to home. Called customer who was unavailable for today. Wants rescheduled for Monday afternoon. ; schdld next appmnt for 9/17 MON 12-5
Arthur V.
DISHWASHER KITCHENAID KDFE304DBL0 "Found issue is with motor sump assy. All 3 connections on p5-1. P5-2. And p5-3. Are open needs motor sump assy ; ordrng 1 WPW10455261 (pump&motor), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WFW72HEDW0 CC that the bellow is moldy and the dispenser front falls off and hard to open. Ran diag F0e1 LOAD DETECTED DURING THE WASHER CLEANING CYCLE (rL = remove load) f8e3 OVERFLOW CONDITION. Advised cust to use 1-2 tablespoons of he detergent. Will need a new dispenser. Cust is calling whirlpool to see if they can get bellow covered. Called SM to order parts. ; ordrng 1 W10575334 (disp.drawer assy) and 1 WPW10446404 (handle)
Brian B.
DISHWASHER KITCHENAID KDTE204GPS0 "Verified pop, sent pic..updated dop, sent pics. No response from panel. Removed front panel. 120 to control. Ran panel test. No response from control. Will need control. Customer also said LEDs on panel were bright then got very dim. Panel may also have failed. Will order both parts.; ordrng 1 W11087209 (CONTROL) and 1 W11165146 (PANEL)"
Dan H.
RANGE GE JGB630DEF2BB "Bottom door mounts were not received, parts still show out of stock, these parts are required to complete the repair, not rescheduling due to unavailability of required parts; ordrng 1 WB56X21576 (deflector door) and 1 WB56X21577 (deflector bottom doo)"
Corey L.
WASHER GENERAL ELEC GHWN5250D0WS "Installed new main board, start button is now responding but unit is blinking all leds and not shutting off after diagnostics was entered, unit is getting proper power, unit needs new motor and inverter board assembly; ordrng 1 WH20X10094 (motor and inverter )"
Chad P.
REFRIGERATOR KITCHENAID KRFC704FPS00 Found ice maker mold cracked. Causing water to leak into the basket and freeze ice together. Needs I.m. Assy replaced. ; ordrng 1 W10908391 (ICE MAKER)
Dan H.
WASHER WHIRLPOOL WTW8200YW0 "Customer complaint of loud noise, found bearings worn, unit needs new bearings, customer does not want repair at this time; ordrng 1 W10435302 (bearing 105.51)"
Dan H.
WASHER WHIRLPOOL LSR8010PQ0 "Customer complaint that unit is not agitating, Found agitator dogs worn out, found transmission seized , unit needs new transmission and agitator dogs , customer does not want repair ; ordrng 1 3360629 (gear case 201.62) and 1 80040 (agitator dogs 4.33), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
WASHER WHIRLPOOL WTW8040DW4 "Found tub ring warn, needs ring; ordrng 1 W11161993 (TUB RING)"
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Cc that freezer is frosting up Service pointer W10916291A States to replace fan blade and install gasket and to seal gapsNeeds fan blade kit ; ordrng 1 W10916494 (blade-fan)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Plugging unit did not heard any noise also they said there is and issue cooling so explain manager to leave fridge plug in for 24 hour so I can diagnose it better reschedule for next Monday ; schdld next appmnt for 9/17 MON !
Corey L.
WASHER MAYTAG MVWB835DW3 "Called customer to confirm, they needed 15 min to get back from dropping kids off, arrived, found pop through entitlement, customer complaint says f5 and makes a weird noise when plugged in, customer plugged unit in, unit is off with proper power, ran diagnostics found f5e4 lid not opened between cycles, f5e3 lid lock will not unlock, f0e4spin limited by water temp, and f6e2 acu cannot hear ui, customer has way too much fabric softener and detergent in the unit, all test pass in service, cold water does not feel “tap cold” temped cold water at 78 entering unit, customer has plastic water lines uninsulated in basement, advised customer to only use 1-2 tbsp of an HE detergent, and load size is 6-8 bath towels about half way up the basket, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Customer complaint that unit is not cooling, found two leaks at compressor, repaired leaks, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.23oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Brian B.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Removed Freon. Replaced compressor and dye filter. Pulled vac to 30”, held , recharge 4.3 oz Freon . Monitored pressures, closed system. Op test ok."
Corey L.
RANGE GENERAL ELEC JBS10DF2WW "Found the customer has a new GE under warranty, we cannot service, advised customer to call ge for service since it’s still under factory warranty, spoke with mp"
Robert A.
DISHWASHER KITCHENAID KDTE234GBS0 "Installed sump asm, ran diognostic cycle, op test ok"
Brian M.
DRYER MAYTAG MGDC200XW4 Installed switch OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Found ff evap frozen solid, ff temp was 58, cleared ice, found thermistor not in the correct location, corrected thermistor and tightened, ran service step 128 using sp W11033419B, control is version 6.0.0 which is the correct version, new control not needed, evap cover is updated as well, advised customer to allow 24 hrs for temps to settle"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF560SFYW01 Bottom panel of door is broken. Door needs replaced.
Jeff M.
REFRIGERATOR MAYTAG MFX2570AEM3 "The unit needs a new drain kit and ICEMAKER. The Fridge is not installed properly there is about 3 inches of water line coming through the floor that is copper I did manage to squeeze behind the fridge to install the drain kit. I steamed out the ice and the drain and remove the sheet of ice in the freezer. I installed the new icemaker and the new wiring harness unit tested good I did recommend for her to change the water filter very bad water pressure; used 1 W10619951 (TUBE-DRAIN), and 1 W10882923 (ICE MAKER ASSY) from stock"
Brian B.
WASHER MAYTAG MVWB850YW1 Found scraping noise from rotor when spinning. Removed rotor and stator and tightened shaft nut and installed spacer washer onto rotor bolt. Reassembled rotor. Ran test cycle. Op test ok. No charge to customer.
Corina B.
DISHWASHER FRIGIDAIRE FDB949GFS2 CC that the unit is leaking. Start unit ran for 15 minutes no leaks. Found a lot of dried soap residue on the inside of the door. . Found door lower then 90*. Will need new hinges and gasket. Cust does not want to repair.
David R.
REFRIGERATOR FRIGIDAIRE LGHT1837NF5 Replaced motor Evap fan. Op test ok.
Gabriel P.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Replace parts,ran diagnostics ,fan turn on ,opt test ok"
Brian B.
REFRIGERATOR WHIRLPOOL GX5SHDXVY04 Found machine not defrosting. Placed control into manual defrost. Heater on at 4.6 Amps. Heater circuit checks good. Will need new control. Replaced from t/s. Programmed code into control . Op test ok. Brought back core for return.; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock
Corina B.
DRYER KENMORE 417.80142 "CC that the there are burn marks on clothing the it takes a long time to dry towels. Checked outside vent, needs cleaned. Advised cust to replace the semi ridge vent with a new one and to clean the outside vent out. Found the glides are worn. Will need new glides. Cust does not want to repair"
David R.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Sleeve frictions snapped. Replaced from t/s. Op test ok; used 2 WP8268961 (SLEEVE FRICTION) from stock
Chad P.
DRYER WHIRLPOOL WGD7000DW3 Found unit set to minimal dryness level on master setting. Changed to higher level. Advised on settings and mods. Op test ok.
Brian M.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Maintenance moved fridge floor damage from maintenance workers Replaced water valve OP TEST OK
David R.
DRYER MAYTAG MEDC215EW0 "Dryer not heating. Took back cover off, found thermal cutoff blown. Replaced from t/s. Op test ok.; used 1 279816 (CUTOFF) from stock"
Brian M.
WASHER ROPER RTW4516FW1 Cc that unit does not start wash Found wash temp set to hot Ran auto test found no hot water entering Removed supply line no hot water at shutoff Customer needs supply line fixed Washer is running as designed OP TEST OK
Dan H.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Customer complaint of condensation in fresh food section , found silicon from last application pulled out from between liner and cabinet, reapplied silicone, op test good"
Dan H.
WASHER WHIRLPOOL CHW9150GW0 "Installed new control, op test good"
Chad P.
DISHWASHER WHIRLPOOL WDP370PAHB0 Installed hose assy. Ran normal wash. Op test ok.
Chad P.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed ice maker. Advised 24 hrs for basket to fill.
Chad P.
WASHER WHIRLPOOL WTW4915EW1 "Installed cam assy, motor and belt. Op test ok."
Dan H.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed new manifold and spray arm, op test good"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Plastic shavings are caused from ice bin being slid in and out of compartment,which is normal. Ice falling out by itself is caused for a piece of ice getting caught in dispenser door. Dispenser door corrects itself by opening and closing, which drops the ice. For issue with no ice coming out when customer tries to dispense it, this is caused from ice cubes sticking together. Advised to empty ice bin once a month to start fresh with ice. All other functions tested ok. Put mitigation mat under refrigerator."
Macaulay G.
DRYER WHIRLPOOL WGD9200SQ0 Replaced main control. All tested ok.
Brian M.
REFRIGERATOR KITCHENAID KSRG25FKSS15 Cc that compressor is loud Found compressor running and making loud humming clunk noise Fridge is not cooling properly Customer needs compressor and filter replaced Customer does not want to repairCustomer paid svc 96.02
Dan H.
WASHER GE GHWN4250D1WW "Customer complaint that drain cycle is not working properly, filled basket, ran drain and spin cycle, unit drained and spun, repeated with same results, unable to duplicate the problem, unit is operating as designed"
Macaulay G.
WASHER MAYTAG MVWC415EW1 Needs lid lock. Customer to advise. W10838613 lock. Put mitigation mat under washer.
Arthur V.
DISHWASHER GE DDT575SMF2ES Found pump clogged causing unit not to drain. Cleared using wet dry vac Unit operating properly now
Corina B.
DRYER MAYTAG MGDX655DW1 Replaced the glides. Optest ok.
Jeff M.
WASHER MAYTAG MVWX655DW1 Installed new part unit op tested good
Corina B.
REFRIGERATOR WHIRLPOOL ED5PVEXWS13 Replaced the thermostat. Optest ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Robert A.
WASHER MAYTAG MVWX655DW1 "Installed cap and shifter, ran recal, op test ok"
Corey L.
WASHER WHIRLPOOL MVWB835DW1 "Installed new kit, verified repair, op test good"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 See Brian pvr
Dan H.
RANGE WHIRLPOOL WEC310S0FW0 "Customer complaint that power goes out when more than one element is used, confirmed, no shorts found, power is correct from outlet, control is sending 240vac to each element, when breaker trips it needs reset several times before holding, advised customer that they need an electrician to correct power supply, unit is operating as designed"
Macaulay G.
RANGE WHIRLPOOL FFEF3048LSM Found unit does not have full 240 vac. Needs electrician.
Gabriel P.
WASHER MAYTAG MVWB865GW0 "Replace part ,ran calibration and auto test opt test ok"
David R.
WASHER MAYTAG MVWX655DW0 Replaced wash plate and screw. Op test ok.
Dan H.
REFRIGERATOR WHIRLPOOL WRB32WDMBW00 "Customer complaint that unit was not cooling, customer states that the unit was completely warm and then started cooling around 10am this morning, fresh food section temperature at 45 degrees, freezer section at 8 degrees right now, evaporator fan is running, good frost pattern on evaporator, condenser fan and compressor are running, unit appears to be operating as designed, advised customer to monitor"
Robert A.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Cycled i/m, good, found water valve unplugged, ohmed valve, good, plugged in, op test okOfr 2500001926"
Macaulay G.
DRYER ROPER RED4516FW0 Unit is receiving power. Could not push start button. Found start button not in place on panel. Attached correctly. All tested ok.
David R.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced harnes-wire. Advised customer 24-48 hours for refrigerator to return to normal functions. Op test ok.
Paul P.
RANGE GE JBP68D0M2BB "Found power surge either from main control or breaker is causing the issues. Put together quote for customer today, they will think about having the repair done. Service call only."
Brian M.
DISHWASHER KITCHENAID KUDS30IXBL0 "Cc that unit hard to start sometimes, loud grinding Found unit misaligned Door was hitting cabinet before closing all the time Ran test cycle did not find any unusual noises Realigned dishwasher OP TEST OK"
Corey L.
REFRIGERATOR WHIRLPOOL MFI2067AES "Customer complaint ice maker is not working, confirmed twisted ice maker to jump start, ice maker turned clockwise about 5 teeth then reversed 5 teeth back and forth, turned ice maker off and back on, twisted ice maker heard a couple click sounds then ice maker cycled fully 2 times, installed water filter and purged then recycled ice maker, ice maker has water, offered customer an estimate for repair if problem reoccurs"
Paul P.
WASHER MAYTAG MVWC565FW1 "Replaced motor capacitor in washer. Ran through manual and diagnostic tests, motor is starting, washer is now working properly."
Paul P.
REFRIGERATOR MAYTAG MRT711SMFZ00 "Confirmed delivery date, confirmed purchase on SB web. Found slight gap at top seal, letting air in top. Stretched seal with steamer, tested seal, now sealing properly. Did not set down mitigation mat, no water running to refrigerator."
Corey L.
REFRIGERATOR KITCHENAID KSRS27CNBL00 "Customer complaint ice frozen on frz floor again 63 days after same issue was resolved, confirmed frz floor a sheet of ice, evap pan frozen solid, drain tube is clear, found drain pan off center of rubber grommet under pan, corrected evap pan, cleared ice"
Dan H.
WASHER WHIRLPOOL WTW8500DC0 "Installed new drain pump, op test good"
Brian M.
RANGE WHIRLPOOL WFG320M0BW0 Cc that unit will not heat Found back side of board burnt out Needs control board Customer does not want to repair at this time Customer paid svc
Arthur V.
DISHWASHER WHIRLPOOL WDF320PADB3 Reattached rail end cap that had come off rail. Op test good
Corey L.
REFRIGERATOR WHIRLPOOL WRF555SDHV00 "Customer complaint ice bin is stuck, confirmed ice bin was shoved in incorrectly and jammed, cycled auger and bin fell into place, everything intact, bin removes normally, had customer test, op test good"
Dan H.
WASHER MAYTAG MHWC7500YW0 "Installed new motor, op test good"
Chad P.
RANGE KITCHENAID KFGG500ESS2 Installed DSi and regulator. Broil now working. Ran bake at 350 and let heat cycle. Op test ok.
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Replace board and steam out evap,opt test ok,replace lights on freezer lights didn’t came on call tech line spoke some one in tech line signal got lost in my phone last words was not repairable,found broken wiring fix it with some wired had in truck all led lights functioning correctly customer happy"
Chad P.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Installed led control. Op test ok. Advised any issues please contact us back for service.
Corey L.
DISHWASHER WHIRLPOOL DU1030XTXS3 "Installed new heating element, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL GB2FHDXWB02 CC that there was a rattling noise in the freezer. Removed the evap cover placed double side tape on the cover. Optest ok.
Arthur V.
DISHWASHER MAYTAG MDB8969SDH0 Ran diagnostics no errors. Ran thru test cycle. All function working including heater. No errors. Advised cust to run water at sink before starting and to use rinse aid. Also advised customer to use a dishwasher cleaner. Unit test good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Arthur V.
RANGE WHIRLPOOL WEE760H0DS0 Replaced bake element. Op test good. Advised customer how to change from Celsius to F. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Dan H.
WASHER FRIGIDAIRE FFLE3911QW0 "Customer complaint of loud banging noise during spin cycle , suspension is good, started rinse and spin cycle, no unusual noises heard, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
Brian M.
WASHER WHIRLPOOL WFW92HEFC0 "Cc door hard to close and machine noisy when it goes into spinRan auto test, normal operationOP TEST OK Customer could not supply pop and said he wasn’t paying Ran entitlement purchased 7-26-18 homedepot"
Brian M.
WASHER MAYTAG MVWB765FW0 "Cc wash cycle not working properlyFound codes for overload and off balance loadsRan auto test, calibration OP TEST OK Advised customer to reposition drain hose"
Paul P.
DRYER MAYTAG MEDC215EW1 "Replaced start button in dryer, now operating properly."
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Adjusted Fresh food door hinge and bracket. Op test ok.
Arthur V.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit would not power up. Found loose connection where touch pad connects to main control. Reattached properly. No Op test Used sb webb for pop could not test unit is not hooked up.
Robert A.
DISHWASHER WHIRLPOOL WDF330PAHB0 "Installed sump asm, ran diognostic cycle, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
DRYER MAYTAG MED9600SQ0 Replaced bracket and screen. All tested ok.
Brian B.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Removed housing and replaced Icemaker. Ran diag and cycled and filled Icemaker. Op test ok.
Robert A.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Recovered refrigerant, replaced ff evap, pulled 28”vac w/pump, watched 15 min, no change, charged 5.5oz r134a, unit cooling, ran test 4, op test ok"
Chad P.
REFRIGERATOR WHIRLPOOL JSD2789HES Installed I.m. Advised to allow 24 hrs for bin to fill
Paul P.
WASHER GE GTW460ASJ4WW "Tested washer, found not spinning/draining out water. Checked drain, no obstructions, voltage going to drain pump. Drain pump not operating, office to order drain pump. Did not set down mitigation mat, washer is in basement near floor drain.; ordrng 1 WH23X27574 (DRAIN PUMP ASSEMBLY)"
Paul P.
MICROWAVE FRIGIDAIRE FGMV175QFA "Tested microwave components. Door switches, capacitor, diode and magnetron checking properly. Found thermal cutout for the vent motor testing open, along with fuse open.; ordrng 1 5304464094 (thermal cutout) and 1 5304488359 (fuse)"
Corina B.
RANGE JENN-AIR W256 CC that f1 comes up when heating the oven or when it’s not turned on it will beep and flash f1. Will need to replace the timer and the UI. Parts are no longer available. ; ordrng 1 Y704729 (TIMER) and 1 Y712592 (UI)
Robert A.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Ran diognostics, 4-3 motor not runninf, 7-1 no heat, found wash motor, just clicking, needs sump; ordrng 1 W11025157 (SUMP ASM)"
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Home Depot has a meeting in progress Rhonda is attending in the room of the unit, repair will need to be rescheduled ; schdld next appmnt for 9/13 THU !"
Brian B.
RANGE ELE WHIRLPOOL WFE540H0ES0 CC that oven is not working. Found open bake element. Office to order part.; ordrng 1 W10779716 (BAKE ELEMENT )
Arthur V.
WASHER GE WJRR4170G1WW "Found knob worn and needs replaced. ; ordrng 1 WH01X10310 (knob asm control), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
DISHWASHER KITCHENAID KDTE204GPS0 "Found machine fills with water, but main wash pump not starting. 120v out of control with connector off. Cannot get probes into connector while plugged in under load. Will need new pump assembly and will also replace control as it might be bad. Also, drain hose damaged. Will need new hose. Office to order parts. Customer needs after 1 if poss.; ordrng 1 8269144A (drain hose) and 1 W11087209 (CONTROL) and 1 W11124384 (WASH PUMP)"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Unable to do repair to water line. Needs a 3/8 to 1/4 fitting. Will need to buy supplies for repair.; schdld next appmnt for 9/13 THU 8-11
Paul P.
REFRIGERATOR AMANA MFI2067AES "Spoke to technician support, found that the 12 series Maytag uses a different control board replacement, had incorrect boards being sent out. Office to order HV control. Did not set down mitigation mat, refrigerator is not operational. Will need to return board that was sent out.; ordrng 1 WPW10310240 (cntrl-elec)"
Chad P.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found unit appears to be now defrosting and running the compressor at the same time. Thermostat checks good. Needs adc replaced. Please try for first call off the day. Cust very upset. ; ordrng 1 WPW10352689 (ADC. )
Arthur V.
WASHER MAYTAG MHWE500VP00 Installed pressure sensor and hose along with air trap that i broke No good still getting a suds error as soon as water starts to flow. Called techline Andrew. I was told to replace the drain pump and the motor control. File number 7722922594. Motor control is part number WPW10384846 @ 199.46. And drain pump is part number WPW10730972 @ 155.00. Talked to AB customer agreed to have us install those two parts at no charge. ; schdld next appmnt for 9/14 FRI 8-12
Arthur V.
RANGE WHIRLPOOL WFG520S0FS0 Front burners not always lighting W10881749. Order kit. Mail directly to customer for him to install. Customer to replace both front large caps and throw the rest of the kit away. These are cast iron caps and make for a hotter spark ; ordrng 1 W10881749 (cap-burner)
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Cc that unit not staying cool Fridge 48 freezer 28Found leak at compressor line Needs compressor and filter replaced ; ordrng 1 W10843121 (drier-tube) and 1 WPW10507886 (compressor)
Macaulay G.
REFRIGERATOR GE PYE23PSDCSS "Fresh food evaporator fan is not running properly. Office to order fan. Put mitigation mat under refrigerator.; ordrng 1 WR60X26866 (FF FAN), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DISHWASHER WHIRLPOOL WDT720PADM1 The heating Circuit tester fine needs a new control; ordrng 1 W10751502 (cntrl-elec)
Dan H.
DISHWASHER AMANA ADB1300AFS0 "Customer complaint that unit is not cleaning the dishes, started normal wash cycle, wash motor did not start, wash motor is recieving 120vac , unit needs new sump assembly, customer does not want repair, customer refuses to sign paperwork, customer did not feel comfortable with the way the estimate is written in SD-Mobile and because she could not add a note stating she only wanted to pay service charge ; ordrng 1 W10847562 (pump&motor 162.30), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER WHIRLPOOL WTW4816FW1 "Lid latch not coming unlocked and drain was not pumping. Removed foreign debris from pump, tested ok. Tried lock from truck stock but it was damaged before unpacking. Office to order lid latch. Put mitigation mat under washer.; ordrng 1 W10838613 (lid lock assembly), used 1 W10838613 (LATCH) from stock"
Arthur V.
DISHWASHER MAYTAG MDB4949SDZ0 Found hole in tub where spot weld went crazy Needs tub replaced. Extra time. ; ordrng 1 WPW10681507 (tub-dishwr)
Jeff M.
DRYER MAYTAG MGDB765FW0 The unit is making a squeaking sound I’m not able to locate witch roller it is there are 4 in this model. The unit needs a dryer repair kit ; ordrng 1 4392067 (dryer repair kit)
Jeff M.
WASHER WHIRLPOOL WTW5200VQ2 "Water valve is getting power needs a new water solenoid; ordrng 1 WPW10144820 (WATER VALVE ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 CC that the unit does not start all the time. Ran diag f2e2 UI cannot communicate with main control. Loose UI connection. Unplugged the UI and the drain pump started. Will need a new UI. Called SM to order part. ; ordrng 1 W11192369 (CONSOLE )
Chad P.
DRYER MAYTAG MGDB835DW2 Tech is unable to removed original pipe to install new on valve assy. Valve is just getting damaged. Spoke with s.m. To send parts to c.p at home so he can use is garage to work on valve. Please ad to job list so if this is successful we can return to Cust ASAP. ; ordrng 1 WPW10118347 (VALVE ASSY)
Brian B.
WASHER GE GTW460ASJ6WW "CC that after machine finishes cycle, she cannot start another load and lid lock light flashing. Problem is intermittant. Ran fault code mode. Code for lid lock issue. Or control not reading lid lock properly. Will order control and lid lock. Customer needs after 1 if possible.; ordrng 1 WH01X27954 (LID LOCK) and 1 WH18X28174 (CONTROL BOARD)"
Corina B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 The fill vavle does not go back into place. Inside of door is warped. Tried with a water line and a wire get so far then stops. Will need a new door and UI on the side of door. Called SM to order parts. ; ordrng 1 W11123970 (panel-ui) and 1 W11129497 (LT DOOR)
Corina B.
REFRIGERATOR GE GNE26GMDGES "CC that there was lightning that hit the house, the freezer fan stopped running. When arriving the unit was unplugged. Found the fz fan not running. Will need a new control and fz fan. Called SM to order parts. ; ordrng 1 WR55X27068 (board asm main contr 14338) and 1 WR60X10352 (fz fan and felt asm 8620), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
RANGE GE JGB850SEF2SS "Customer complaint that display is missing segments, confirmed, unit needs new control ; ordrng 1 WB27X25328 (control board t012 e)"
Dan H.
B/IN REFRIGERATO WHIRLPOOL WRX735SDBM02 "Customer complaint that unit is not making ice, cycled ice maker ice maker did not cycle, ice maker is recieving 120vac, found fill cup frozen solid, ice maker mount broke while removing ice maker unit, unit needs new ice maker , mounting plate, and valve; ordrng 1 WPW10300024 (icemaker) and 1 WPW10312691 (air-baffle) and 1 WPW10349187 (valve)"
Dan H.
WASHER MAYTAG MVWC565FW0 "Customer complaint that unit is not spinning, ran diagnostics found f0e5(off balance load) error code, found hub broken , removed agitator bolt with 1/2 impact, unable to remove agitator, unit needs new tub, basket, agitator, gearcase, hub, and other parts under basket; ordrng 1 W10512161 (tub asm) and 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11035751 (gearcase) and 1 W11161960 (AGITATOR ) and 2 WP8533928 (screw)s and 6 WP8533953 (screw)s and 1 WPW10215093 (clean out filter)"
Dan H.
WASHER GE GTWN2800D2WW "Customer complaint that unit fills but doesn’t start agitating, confirmed, found motor not running, motor is recieving 120vac , unit needs new motor, customer does not want repair at this time ; ordrng 1 WH20X10093 (motor and inverter a 222.17), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER MAYTAG MVWB765FW0 "Customer complaint washer not working, unit was unplugged, plugged unit in and unit started draining while display flashes f3e1 pressure system fault, inspected pressure hose, pressure hose clear, cleared code unit now sits in idle, started diagnostics test cycle, unit went through diagnostics besides lid lock, flashing f5e2 & f5e3, lid lock and unlock faults, lid locked and unlocked in service mode and now unit is stuck locked, unit needs new main control; ordrng 1 W10920541 (cntrl-elec)"
Paul P.
RANGE WHIRLPOOL WFG510S0AS1 "Bottom of trim on oven worn, not holding the oven front glass well. Also, door handle and screws stripped. Office to order top trim (black), door handle (stainless) and 2 mounting screws.; ordrng 2 WPW10200660 (screw)s and 1 WPW10310922 (trim-vent) and 1 WPW10618239 (hndle-door)"
Brian M.
WASHER FRIGIDAIRE FAFW3801LW5 Cc of pause issue Ran diagnostics found error for long fill Found No cold water entering but hot enters fine Needs fill valve dispenser assembly Customer needs to have access to washer for techs return if we remove dryer it will be $100 labor +tax Customer wants to pay us to remove dryer ; ordrng 1 134409320 (dispenser assy)
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM3 "CC that the dishes are not coming out clean, the lights are not lighting and there is a smell. Found there is a black rub hose on the drain and it’s not above the sink. Advised cust to replace the hose and have a loop. Started the dishwasher pump and motor, good. Advised cust to run the hot water in the sink before starting the dishwasher. The lights on the UI do not light up. Will need a new UI. Called SM to order part. ; ordrng 1 W10804115 (cntrl-elec)"
David R.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Advised customer of temperature settings. Advised to try a warmer setting, one snowflake before the recommended. Light bulb not working properly. Ordering bulb.; ordrng 1 8009 (light bulb)"
David R.
REFRIGERATOR FRIGIDAIRE FGHF2366PFEA Cc that ice maker was making crushed ice not cube. Ice jammed in container. No power to solenoid. Ordering solenoid assy and ic container.; ordrng 1 241675704 (solenoid assy) and 1 242100106 (ice container assy)
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Tube disconnected from air pocket after changing filter. Office to order spigot and tube. Put mitigation mat under refrigerator.; ordrng 1 W11227371 (SPIGOT) and 1 WPW10511930 (tube-water)
Jeff M.
WASHER WHIRLPOOL WTW4950HW1 The cold water valve is leaking ; ordrng 1 W11038689 (WATER VALVE )
Corina B.
WASHER WHIRLPOOL A6090 "CC that the unit does not advance threw the cycle. Found a flat spot on the timer. Will need a new timer. Called SM to part. ; ordrng 1 WP3351744 (timer 16046), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER WHIRLPOOL WTW8540BW1 "Nut holding rotor to shaft is seized, unit needs outer tub, shield motor and rotor; ordrng 1 280146 (rotor) and 1 W10381078 (outer tub) and 1 WPW10137698 (shield) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator)"
Robert A.
RANGE JENN-AIR JDS9865BDP22 "Ran diognostics, no codes, Found conv element asm shorted, needs element asm; ordrng 1 WPW10213813 (CONVECT ELEMENT ASM20681)"
Chad P.
WASH/DRY STACK GE WCVH6800J1MR "Cc that randomly unit is not completing the wash cycle. Found pump loud. Trap clear. Unit store pump fault. Needs drain pump assy replaced. ; ordrng 1 WH23X10028 (pump, 166.44), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
WASHER WHIRLPOOL WTW8000BW0 "Ran through diagnostics. Fault code F70, overloaded. Service test checked fine. Spun tub, stopped midway through. Removed tub, shaft locking up. Ordering shaft and bearing kit.; ordrng 1 W10435302 (bearing)"
Arthur V.
MICROWAVE WHIRLPOOL KOCE500ESS05 "Microwave heating but not strong enough. Supposed to get a 30 deg rise after a minute. Talked to techline Dave. Told to check power power is good. Needs mag tube and inverter. Customer calling wlp ; ordrng 1 W10217711 (inverter) and 1 W11098747 (MAGNETRON ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Found freezer not going into defrost. Needs fan motor kit with thermister. Advised cust to shut unit down 24 hrs prior to return visit. ; ordrng 1 W11032800 (FAN MOTOR ASSEMBLY ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR KITCHENAID KRFF300EBL00 Replaced thermister and evap fan motor and blade. Received gasket damaged need to reorder ; ordrng 1 W10460610 (gasket-fip)
Robert A.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Found small cubes, low water pressure at door, bi-passed filter, no change, needs supply line and valve cheched, op test okKick plate broken, cust to install; ordrng 1 WPW10534155 (KICK PLATE)"
Robert A.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Cc ice door not closing, needs ice door, ; ordrng 1 WPW10353552 (ICE DOOR ASM)"
Robert A.
WASHER WHIRLPOOL WTW8500DC0 "Checked outlet, good, plugged in unit, no spark, Ran diognostics, 7-8 stator over temp, 6-2 and 6-3, no comm, basket free, connections good, needs control and ui; ordrng 1 W10812418 (CONTROL) and 1 W10838672 (UI)"
Gabriel P.
DISHWASHER WHIRLPOOL WDT720PADM2 "Cc when turn on and open after 3 hour there was water seating there and dish wasn’t clean ,ran diagnostics error f6E3 heater fault and F7E1 air leak ,started auto test but did not wash sump humming didn’t turn on,test heating element ordering new pls customer wants last stop of the day won’t be home till 3:30 pm; ordrng 1 W10518394 (heater) and 1 WPW10671941 (pump&motor)"
Gabriel P.
RANGE WHIRLPOOL WFE320M0ES1 "Range was dropped door got damage and bottom shelf drawer also left body leg of appliances got dent it badly which could cause air leaks when using oven no matter if I replace parts range will still be crooked ,spoke to Shawn told me not repairable ; schdld next appmnt for 9/13 THU !"
Gabriel P.
REFRIGERATOR FRIGIDAIRE LGHB2867PFHA "Call tech line ,spoke to Wayne rf81988007 show me how to get to diagnostics and help me ran couple icemaker test,found icemaker fan not working there was twelve voltage going to fan but not spinning ordering new and service pointer air leak seal,leave water mat ; ordrng 1 5303918784 (air handler housin) and 1 5304493604 (fan & gasket kit)"
Brian B.
RANGE KITCHENAID KSIB900ESS1 "Replaced terminal block and attached ground strap to frame. When plugged in and tested, no voltage leaking to frame. Tested induction top, not working, top is dead. Removed top and checked voltage to module. 240v. Ohmed out module fuses, both open. Will also need new induction module as this is where the short is. Office to order part. R/s per Cust req. needs after 10.; ordrng 1 W10886867 (INDUCTION MODULE )"
Brian B.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Checked temps, 2 frz, 37 ff, correct. I/m not making any ice. Cycled I/m. Did not fill. Cycled again and checked voltage on valve. I/m filled this time. Cannot determine if problem is valve or I/m, will order both. ; ordrng 1 242252702 (valve) and 1 5303918344 (ice maker assy)"
Jeff M.
REFRIGERATOR MAYTAG MFI2568AES Installed new part unit op tested good. I got the board to work work correct but the correct bored needs order. I spoke with Shawn about this; ordrng 1 WPW10310240 (CONTROL )
Robert A.
REFRIGERATOR GE GSHS5KGXBCSS "Temps good, Found i/m coating pealing, cycled i/m, valve failed, needs valve Cc water leaking at disp, found ice door not sealing correctly, needs ice door Cust to let us know; ordrng 1 WR17X11653 (ICE DOOR1237) and 1 WR30X10093 (I/M167.22) and 1 WR57X10032 (VALVE7745), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Chad P.
WASHER WHIRLPOOL WTW5000DW1 "Found pump housing cracked. Also, motor making loud vibration noise when energized. Cap failed to deflect once and motor getting very warm to the touch. Needs pump, motor and cap replaced. ; ordrng 1 W10876600 (PUMP) and 1 W11158831 (CAP) and 1 WPW10006487 (MOTOR)"
Chad P.
RANGE IKEA IGL730CS0 Found units cooling fan sensor faulting. Unit saved several f8 e0 faults. Needs fan assy replaced. No t.s. At this time. ; ordrng 1 W11107275 (FAN)
Gabriel P.
REFRIGERATOR KITCHENAID KSSS48QDX05 "Notice gasket was bent forward in the back took gasket back out again steam out raise door and still doing same thing,put clay between gap in gasket didn’t work use Vaseline on gasket didn’t work ,put lube on hinge didn’t work requesting senior tech brian J for help schedule for Thursday morning ; schdld next appmnt for 9/13 THU 8-12"
Dan H.
WASHER MAYTAG MVWB765FW0 "Installed new tub, basket, and gearcase, op test good"
Dan H.
WASHER WHIRLPOOL WFW75HEFW0 "Installed new control, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Customer complaint that freezer section light is not working, freed light switch light works, op test good"
Dan H.
REFRIGERATOR AMANA AFI2539ERM00 "Installed new damper control, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Customer complaint that unit is not making, ice, confirmed, found water supply line kinked, unlinked supply line, ice maker filled, op test good, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line"
Corey L.
WASHER AMANA NTW4516FW2 "Customer complaint it just whooshes around, ran diagnostics no codes found, all components passed service tests, ran calibration, unit is operating as designed, explained how this unit’s sensing cycle operates"
Corey L.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Customer complaint of no cool in ff section, confirmed ff temp was 60, frz was 0, found ff evap covered in ice, per service pointer W11033419B, evap cover, control, ice maker, and water valve are up to date, thermistor is good but in the wrong location, moved thermistor to correct location and tightened, cleared ice, set temps back to recommended, advised customer to allow about 24 hours for temperatures to settle"
Corey L.
REFRIGERATOR WHIRLPOOL GX5FHDXVQ00 "Installed new ice maker, op test good, advised customer to allow about 72hrs for ice bin to fill"
Corey L.
REFRIGERATOR FRIGIDAIRE FGUS2642LF1 "Installed new parts, op test good"
Corey L.
WASHER MAYTAG WFW72HEDW0 "Installed new drain hose, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint of some frost build up by freezer door, confirmed there is a little bit of frost around liner near frz dr, found decent sized gaps around cabinet at frz door, silicones gaps, op test good"
Corey L.
DISHWASHER KENMORE 665.12763K312 "Replaced seal and nut for float switch, op test good"
Paul P.
WASHER MAYTAG MVWX655DW0 Replaced drive hub and wash plate is washer. Ran calibration and test cycles. Washer is operating properly. Set down mitigation mat.
Paul P.
DISHWASHER GE GLD4468R10SS "Tested dishwasher, found water not draining to start the wash cycle. The drain plug was still in the disposal. Informed customer, after it was taken care of, ran dishwasher, operating properly. Set down mitigation mat."
Paul P.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Checked door seal, peeling slightly at the bottom, took picture. Checked around water valve, moved it around a little and dispensed water, could not find leak, however there is a small amount water corrosion wear around the valve coils. Customer has custom installed their own dispenser on the refrigerator. Set down mitigation mat."
Paul P.
REFRIGERATOR KITCHENAID krff302ess01 Installed reduction valve kit. Installed 5/16” union from truck stock. Installed cover and plate for water filter. Installed refrigerator gasket. Set down mitigation mat.; used 1 WR02X11330 (5/16 UNION) from stock
Dan H.
WASHER WHIRLPOOL MVWB855DC3 "Customer complaint of loud noise, confirmed, noise is coming from drain pump , found bobby pins in drain pump , removed, op test good"
Brian M.
STACK W/D FRIGIDAIRE FFLE2022MW1 Cc that cold water not entering Found water line screen plugged Removed screen OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Cc of door handle on freezer loose Found handle loose Tightened handle OP TEST OK
Brian M.
DRYER MAYTAG MED3500FW0 "Cc unit does not run Found door switch open and thermistor open Replaced using back stock from truck OP TEST OK ; used 1 8577274 (THERMISTOR ), and 1 W11036551 (DOOR SWITCH ) from stock"
Brian M.
REFRIGERATOR MAYTAG MFI2269FRZ02 Cc of no water Customer did not have water filter installed correctly Installed water filter ran water until it was clear OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL WDF520PADM7 Cc dispenser not always opening Installed dispenser OP TEST OK
Brian M.
DISHWASHER MAYTAG MDB4949SDZ0 Cc that door is hard to open
Brian M.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Cc that unit is not cooling Fridge 54 freezer -2 Found ice build up In fresh food section on evap Service pointer W11033419B requests that the back wall cover to be changed Customer does not want to repair at this time and will be in contact with whirlpool to see if they will cover due to her only being 3 months out of warranty
David R.
HOOD WHIRLPOOL KVWB406DSS2 Hood is functioning as designed. Op test ok.
Jeff M.
REFRIGERATOR FRIGIDAIRE FFHS2611LW Installed new part unit op tested good
Jeff M.
MICROWAVE KITCHENAID KHMS2056SBL0 Installed new part unit op tested good
Jeff M.
DRYER WHIRLPOOL WED4815EW1 The unit heats fine they need the vent cleaned I them Gary’s #
Jeff M.
WASHER MAYTAG MVWB835DW The unit was being improperly loaded too much soap was being used and I explain to the customer how to properly use the machine and how it works
Jeff M.
REFRIGERATOR WHIRLPOOL WRB322DMBW Installed new part unit op tested good
Jeff M.
WASHER KENMORE 417.41102 The hose wasn’t set correctly. Reinstalled part op tested good
Jeff M.
RANGE WHIRLPOOL MGT8720DS05 Installed new part unit op tested good
Jeff M.
DRYER WHIRLPOOL WED5000DW2 Found a blown fuse 30 amp glass fuse. Customer needs to get a box of them just in case I happens again. Customer was unable to show proof of purchase but I did run entitlement that did come up with with the purchase date within warranty from Home Depot
Chad P.
WASHER ADMIRAL ATW4675YQ1 Installed suspension and foot. Op test ok.
Chad P.
WALL OVEN WHIRLPOOL WFG505M0BS Ran unit on bake. Ignitor came on and burner lit. Canceled and repeated. Unit li and heated to 350. Unable to duplicate. Advised to use as normal. Op test ok.
Chad P.
REFRIGERATOR KITCHENAID KRFF507ESS01 Installed fan assy and support. Op test ok.
Chad P.
WASHER MAYTAG MVWB765FW0 Found spin option for normal wash set to none. Turned to max extract and advised that unit will remember presets on mods from previously run cycles. Op test ok.
David R.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Replace water valve. Op test ok.
Arthur V.
WASHER AMANA NFW7200TW Found unit leaking at the drain hose. When it leaked it damaged the motor. Unit needs motor and drain hose Drain hose is no longer available. Part number is 34001095. Part number and cost for the motor is wp34001437 at 263.13. 89.95 service call. 115.00 labor. Plus tax could not find a cost on nla part.
Arthur V.
WASHER ROPER RTW4516FW2 Replaced water valve. Cleared error code. Op test good
Arthur V.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Found ice maker faulty and needs replaced. Replaced with truck stock. Op test good. Ice maker cycled and filled. ; used 1 W10882923 (ICE MAKER ASSY) from stock
Arthur V.
DRYER WHIRLPOOL WGD4815EW2 Replaced push to start switch. Op test good. Lubricated door strike. Op test good.
Arthur V.
RANGE WHIRLPOOL WFG524SLAB "Replaced flame spreader and wire harness. Op test good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
DISHWASHER WHIRLPOOL KDTE334GPS0 "Cc door pops open, no pointers, leveled unit, ran diognostics, no codes, op test ok"
Robert A.
WASHER WHIRLPOOL MVWX655DW1 "Installed control and shifter, ran recal cycle, op test ok"
Robert A.
WASHER WHIRLPOOL WTW5000DW1 "Checked power connections, ran diognostics, no codes, ran recal cycle, good, ran spin cycle, good, op test ok"
Robert A.
DISHWASHER KITCHENAID KDTM354EBS3 "Installed sump asm, now unit can be installed and tested"
Robert A.
WASHER MAYTAG MVWB725BW0 "Ran diognostics, no codes, found bearings loud, needs bearing kit, Cust to let us know; used 1 W10435302 (BEARING105.51) from stock"
Macaulay G.
WASHER WHIRLPOOL WTW7000DW3 Replaced suspension kit. Ran calibration cycle ok. Ran full spin in manual test mode ok. Put mitigation mat under washer.
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Replace part,ran diagnostics auto test,opt test ok"