Local Reviews
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Brian M.
DISHWASHER AMANA ADB1100AWS3 Model number not readable tag is way worn out Cc unit not running Found unit not draining properly and cutting off Needs drain pump Replaced using truck stock Ran text cycle OP TEST OK ; used 1 WPW10348269 (PUMP-DRAIN) from stock
Brian M.
DRYER MAYTAG MEDB765FW0 Cc unit ruins but no heatFound heater element openReplaced with element from truck stockOP TEST OK ; used 1 WP3387747 (ELEMENT) from stock
Robert A.
MICROWAVE JENN-AIR JMW3430WS02 "Found sliding arm rivited to door, needs arm asm; ordrng 1 WPW10128850 (ARM ASM)"
Corina B.
RANGE KITCHENAID KEBS277SSS04 Replaced the broil element. Optest ok.
Paul P.
WASHER MAYTAG MVWC565FW1 "Tested washer, found gear case does start to grind a little in agitate cycle. Gear case has not started leaking yet.Also, the control has no error codes, but will indicate “done” and “ lid lock” for a much longer period of time than is warranted. Tested lid lock, well within range. Office to order gear case and control.; ordrng 1 W11035751 (gearcase) and 1 W11162438 (CONTROL)"
Corina B.
REFRIGERATOR FRIGIDAIRE FGHS2631PF3 "CC that the ff is not cooling, door was left open for several days. Control set at ff 37 and fz 0. Temp in ff 55 and fz -17. Found the intake and the return of the cold air. Steamed the intake and return out. Advised cust to wait 12-24 hrs before using the ff. Optest ok"
Brian M.
COOKTOP ELE WHIRLPOOL WFE515S0ES1 Cc of hot surface light on Found right rear burner temp probe damaged and switch shorted Needs burner and switch replaced ; ordrng 1 WP3149404 (switch-inf) and 1 WP8273994 (elmnt-surf)
Corey L.
DISHWASHER MAYTAG MDB7749SBM2 "Customer complaint dishwasher not washing properly, found too much soap being used, dispenser if full to the top, customer using a jug of detergent, severe detergent built up on dispenser and bottom inside unit took pick, dispenser door stuck closed, opened and closed dispenser several times to loosen gummed soap, dispenser now opens, advised customer to to empty detergent of soap, wipe out really good, leave dispenser door open and run a clean cycle or two to clean excess detergent, advised only to use 1 tbsp of detergent per load, also to run water in sink until hot before started a cycle, customer left a check pre filled out for 89.95 with house sitter, customer to call office and pay remanding tax on the service call"
Dan H.
DRYER WHIRLPOOL WGD94HEXW2 "Customer complaint of loud squeaking noise, confirmed, found idler pulley seized, installed new idler pulley, op test good, ; used 1 279640 (PULLEY 21.10) from stock"
Dan H.
DRYER KENMORE 110.6092299 "Customer complaint that no air comes out of vent when unit is running, found vent detached inside unit, reconnected vent and cleaned unit"
Arthur V.
REFRIGERATOR WHIRLPOOL ED22TEXHW02 Found water valve for icemaker faulty. Opened for making ice and would not shut off. Valve shows no longer available since 05/15 on vvwebsite and shows nla on both marcones and servall. Advised cust Part number needed was 2206123. Unit manufactured 10-2000 Water shut off valve frozen open. Needs a plumber to repair ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Jeff M.
WASHER MAYTAG MHW5500FW I ordered the wrong part W10911044 is needed ; ordrng 1 W10911044 (UI)
Arthur V.
RANGE MAYTAG MGT8720DS03 Replaced erc. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
REFRIGERATOR FRIGIDAIRE FFTR1821QW7A "Customer complaint seal is broken on fridge, confirmed ff section door seal torn at bottom, magnet strip has fallen out, frz seal good, unit needs ff door seal; ordrng 1 242193206 (FF DR SEAL)"
Macaulay G.
DISHWASHER KITCHENAID KUDS02FRBL3 Replaced float switch. All tested ok.
Jeff M.
WASHER MAYTAG MVWX655DW1 Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
REFRIGERATOR GE TBX22ZABLRWW "Found defrost timer faulty. Unit was not running for days. As soon as i touched timer it kicked on. Replaced timer in Sept. timer and labor covered under 90 day labor and one year parts warranty ; ordrng 1 WR9X520 (timer,defrost)"
Corey L.
REFRIGERATOR AMANA ABB1921BRMOO "Customer complaint door seal torn, confirmed frz dr seal torn at the top, unit needs new frz dr seal; ordrng 1 W10443312 (FRZ DR SEAL)"
Dan H.
DISHWASHER KITCHENAID KUDE48FXSS4 "Installed new clips, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL ABB1924WEW1 "Customer complaint of water leaking underneath fridge, confirmed, found drain pan cracked, replaced with supplied part, op test good, left mitigation mat"
Dan H.
RANGE WHIRLPOOL WFE505W0HZ0 "Seal recieved is not the seal for this unit, ordering correct part ; ordrng 1 WPW10129032 (gaskt-door)"
Macaulay G.
RANGE WHIRLPOOL WFG505M0BB2 Replaced 2 burner caps. Other 2 in package were broken. Office to order burner caps again. Customer will install.; ordrng 1 W10881749 (cap-burner)
Jeff M.
REFRIGERATOR FRIGIDAIRE FPUI1888LR2 The Plug it in the freezer was not plugged in so the fan and the lights were not receiving power I plugged the harness back in unit tested good
Macaulay G.
WASHER FRIGIDAIRE ATF8000FE1 "Error E52 for speed sensor. Tachometer on motor ohmed out around 115. Office to order speed control board.; ordrng 1 134743500 (control board motor 232.74), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
DRYER WHIRLPOOL WED4915EW1 "Rollers making loud thumping noise and element not cycling properly. Replaced rollers from truck stock. Vent checked ok. Office to order cycling thermostat.; ordrng 1 WP8318268 (thrmst-fix), used 1 349241T (ROLLER KIT) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Parts got missed place to another address need to re order parts and reschedule for Monday evening for last stop since he leave a minute from my house office to see if they can squeeze him in on Monday ; ordrng 1 WP2315539 (motor-evap)
Corina B.
WASHER MAYTAG MVWB835DW3 "Replaced the console. Optest ng. Lid does not lock. Checked latch, ng. Will need a new lock. ; ordrng 1 W10810403 (lid lock assy) and 1 W11170706 (CONTROL ) and 1 W11237157 (BEZEL)"
Dan H.
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 "Customer complaint that unit is not cooling, fresh food section temperature at 47 degrees, freezer section temperature at 38 degrees, nothing is running, display is blank, unit needs new control and evaporator drain tube cleared, customer does not want repair at this time ; ordrng 1 WPW10310240 (cntrl-elec 247.16), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
RANGE WHIRLPOOL WEG745H0FS0 "Customer complaint that frozen bake and rapid preheat are not working and broiler goes out, started broil, burner lit, broiler stayed on, started frozen bake cycle, burner lit, oven heated, rapid preheat is either on or off and does not start bake cycle, unit is operating as designed"
Jeff M.
RANGE KITCHENAID KERS306BSS0 The issue the customer is having his the machine will freeze up and just a T will display. Unfortunately in text sheets I was unable to locate anything involving T there is no error codes no fault codes.
Jeff M.
DISHWASHER KITCHENAID KDFE104DSS5 Dishwasher does not need rails. The leaking occurs when the customer runs the dishwasher and the sink at the same time unfortunately I did exactly that is for 20 minutes nothing happened there are no signs of water leaking from the dishwasher. Everything tested good
Jeff M.
REFRIGERATOR KITCHENAID KFFS20EYMS00 The filter housing is clogged needs replaced ; ordrng 1 W10844267 (FILTER HOUSING )
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 The unit was being loaded incorrectly I explained the proper way unit tested good
Jeff M.
RANGE GE JBP65B0K4BB "The heating ele it’s open est. only ; ordrng 1 WB44T10010 (unit asm bak), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ Ice maker was off
Jeff M.
RANGE WHIRLPOOL WOS97ES0ES02 Installed new part unit op tested good
Jeff M.
WALL OVEN WHIRLPOOL WOS51EC0AB01 Flipped the power off n back on unit op tested good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Arthur V.
DRYER MAYTAG MGDC200XW0 Found thermal fuse open. Replaced op test good. Unit heating now. Advised customer about the fire hazard associated with foil vents. ; used 1 3392519 (
Paul P.
REFRIGERATOR WHIRLPOOL WRS342FIAM02 "Inspected refrigerator. Door seal is good. Checked water lines, all sealed properly. Tested drain line, drain line open to drain pan, draining properly. Proper frost pattern on evaporator. Poured water down drain, no leak. During a regular defrost, observed water coming down from drain and partially dripping on to water line, then dripping to the side of the drain pan, just missing it. Corrected water line. Set down mitigation mat."
Paul P.
DISHWASHER KITCHENAID KDTE254EBL2 "Pulled out dishwasher, installed new drain line, ran wash and drain cycles, dishwasher is operating properly. Set down mitigation mat."
Jeff M.
REFRIGERATOR JENN-AIR JSC24C8EAM00 The units cooling is on and off one week it cools just fine creates ice next week it’s an average of 50° so on so forth. customer status been doing this for upwards of a year The unit needs new control; ordrng 1 WPW10235503 (CONTROL )
Gabriel P.
DRYER MAYTAG MGDC215EW0 "Found a Christmas gift bag on blower,clean out,opt test ok"
Gabriel P.
DRYER FRIGIDAIRE n/a "Cc not drying,found heating element open give customer estimate don’t order parts she will think about it"
Gabriel P.
RANGE WHIRLPOOL KODE500ESS01 Calibrate temp on both oven to 10 f temp on both oven read 415 and 407 opt test ok
Gabriel P.
WASHER WHIRLPOOL LSE7806ACE "Did not found any leak from inside machine or underneath or in the back ran large ,medium small loads no signs of leak wash 4 times put in a drain 4 time nothing no leaks what’s so ever"
Gabriel P.
RANGE WHIRLPOOL MER6770AAB Replace broil opt test ok
Gabriel P.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Found pantry door did not come with interface. Per exploded view it should have. Need to order interface. Also, lights are delayed and blinking. Needs led control replaced also. ; ordrng 1 W10804160 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Customer will send pop to office ,she had to leave to pick up her daughter in school found a kink line behind fridge,opt test ok"
Corina B.
RANGE WHIRLPOOL MER8700DS1 Replaced the bake and the switch. Heated oven to 350*. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
REFRIGERATOR MAYTAG MFI2569YEM2 "CC that the water comes out slow and the ice maker does make ice all the time.Removed filter used bypass plug, good water flow. Replaced the water filter, good water flow. Has an inline shut off valve Advised cust to replace filter every 6 months. Cycled ice maker, good. Optest ok."
Corina B.
DRYER WHIRLPOOL WED4815EW1 CC that there is a burning smell. Found the outlet is melted and the cord is burnt. Took pictures. Will need an electrician. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Advised cust once outlet is fixed and still having a burning smell to contact the warranty company to have us come back and check the unit. Optest ok
Corina B.
REFRIGERATOR KITCHENAID KSRG25FKWH03 Replaced the thermostat. Steamed out the ice in the ff and the ice around the ice bin. Optest ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SMYW04 CC that there is a loud noise coming from the freezer. Found there is ice hit the freezer fan. Steamed out the freezer evap. Moved the thermistor. Good seal on gasket. Optest ok. no water to unit
Macaulay G.
DRYER KENMORE 110.780628 Replaced drum seal and idler pulley. All tested ok.
Macaulay G.
REFRIGERATOR AMANA ART106TFDW01 Reclaimed refrigerant. Install Ed new compressor with drier. Put on vacuum for 15 minutes and held for additional 15 minutes. Charged with 4.27 ounces of R134a. All tested ok.
Macaulay G.
WASHER MAYTAG MVWC565FW1 Found no issues with washer. All tested ok.
Macaulay G.
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced door gasket. Used steamer to stretch seal. All tested ok.
Arthur V.
DRYER FRIGIDAIRE FGR641FS0 "Found unit needs belt,idler pulley,rear drum bearing,front and bottom front panel
Robert A.
DRYER MAYTAG MED5500FC2 "Ran diognostics, 4-3 restricted air flow, good airflow through unit, vent goes through roof, suggest having vent corrected, op test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard."
Robert A.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Turned i/m on, unit cycled and filled, working correct, talked w/cust, said there was frost on i/m, no frost present, poss door was not closed, seals good, op test ok"
Robert A.
WALL OVEN GE JGRP20EWJ1WW "Found ignitor open, replaced, op test ok"
Robert A.
REFRIGERATOR MAYTAG MRT519SZDM01 "Found thermistor covered by a piece of foam, tested thermistor, good, cleared foam, op test ok, cust to watch"
Robert A.
WALL OVEN KITCHENAID KEBC101KSS05 "Found t stat open, jumped out, tested, good, needs t statInstalled cust supplied t stat, op test ok"
David R.
DISHWASHER KITCHENAID KDFE204EWH0 Buttons weren’t lighting up. Door wasn’t all the way pushed in. Pushed door closed. Started a normal cycle. Ran through and drained. Went into service mode. Showed no error codes. Kept on opening and closing. Worked every time. Op test ok.
Robert A.
DRYER WHIRLPOOL GGW9250PW2 "Reset control panel, reset door switch, needs light bulb; ordrng 1 WP22002263 (LIGHT BULB)"
David R.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Ice maker motor had ice build up around it not allowing ice to dispense properly. Steamed out, tested, ice coming out. Found scratches going down the front of Freezer door. Ordering door. Customer to call and schedule when door received.; ordrng 1 LW11038917 (DOOR)"
Robert A.
RANGE JENN-AIR CVG4280B "Installed cinversion kit, op test ok"
David R.
MICROWAVE FRIGIDAIRE LFMV164QFA "Blown fuse, microwave wouldn’t come on. Replaced fuse. Microwave is working but not heating. Diode burned out. Ordering diode, cap, mag, and transformer.; ordrng 1 5304464072 (magnetron) and 1 5304464075 (hi volt transformer) and 1 5304464253 (hi volt capacitor) and 1 5304509479 (DIODE)"
Robert A.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Tightened wires in junction box, ran diognostic cycle, good, reset control connections, good, op test ok"
Corey L.
RANGE WHIRLPOOL WFG550S0HZ0 "Customer complaint self clean said it was on for 4hrs and but was not hot when it was opened, explained it will cool down before unlocking to let the door be opened, tested self clean, burners lit, increased in temp"
Corey L.
DRYER WHIRLPOOL WGD4950HW "Customer had questions about maintaining dryer life and if it was installed correctly, vent is a little airy, advised replacing wall attachment to outside seen it split, advised customer to clean vents twice a year and to check pockets for change and loose items that can get caught around drum"
David R.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced ice maker. No noise. Op test ok.
David R.
DRYER ELE MAYTAG MEDC215EW1 "Turned on unit. Went outside to check air flow, good airflow. Came back inside. Unit is heating. Put on high temp, checked temp from back of dryer. Cycling at 190*F. Tested for a couple cycles. Op test ok."
Arthur V.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced bd. No good. All though it is much better It still is not right. Found freezer led was foamed in and it sometimes causes a loose connections at the freezer led which is in series with the fresh food lights in the top panel. Removed led. Freed wires to led. All good now.
Arthur V.
RANGE WHIRLPOOL WFC310S0EW1 Replaced passive hinge. Op test good
Arthur V.
REFRIGERATOR MAYTAG M0RXEMMWB00 "Replaced evap fan motor and blade. Cleared ice from air tower and drain line. Op test good. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
OTR MICROWAVE MAYTAG MMV420FZ0 Replaced switch and latch assembly. Op test good
Brian M.
DISHWASHER WHIRLPOOL WDT730PAHB0 "Cc not filling, not washingRan diagnostics, found diverter sensor code 9-1Ran auto test, diverter functioned normally and code clearedOP TEST OK"
Brian M.
RANGE WHIRLPOOL WFG374LVS2 "Cc oven gets gas but does not lightFound no spark at oven electrodeFound metal grill plates in bottom drawer, causing missparkRemoved and tested multiple times, spark okInformed customer to avoid stacking metal objects in bottom drawer"
Brian M.
DRYER MAYTAG MEDB725DW0 Cc of not heating Found error for low air flow Found vent to be extremely long and clogged Removed vent ran test cycle OP TEST OK Advised to replace vent with semi rigid
Brian M.
WASHER MAYTAG MVWB835DW4 "Cc grinding noise when operatingFound nail stuck between washplate and drumRemoved and ran auto test ,unit sounds and operates normallyOP TEST OK"
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer showed pop took pic Cc no ice from ice makerCustomer said he had already dumped bin and unit was making ice againGave customer information on ice maker operation OP TEST OK
Brian M.
DISHWASHER KITCHENAID KUDS30IXBL9 "Cc unit not washing dishesFound sump not recirculating water, no water from spray armsRemoved chopper blade assembly and found chopper blade fell apart and screen was clogged with debrisRemoved and cleaned screen, reassembled chopper assembly Ran wash test, water circulating normalTop rack rollers also falling apart, replaced with rack adjuster assembly from truck stockOP TEST OK ; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock"
Arthur V.
WALL OVER ELE WHIRLPOOL WFE525S0HT0 Replaced bake element Op test good No more squeaking noise while operating
Paul P.
DISHWASHER WHIRLPOOL KUDS01FKPA0 "Checked in parts sent. Replaced soap dispenser and control interface. Tested operation of dispenser and interface, both working properly. Set down mitigation mat."
Paul P.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Found freezer door very loose.tightened base screws and handle screws. Tested door, now operating properly. Did not set down mitigation mat, no water running to refrigerator."
Brian M.
WASHER AMANA NTW4516FW3 "Cc unit not starting no operationFound good power to control @ 119 volts, no power outNeeds control board ; ordrng 1 W11170317 (CONTROL)"
Arthur V.
WASHER MAYTAG MVWB750WQ0 "Found unit needs bearing and shaft kit,rps sensor and stator. (Water damage) Customer does not want repaired"
Arthur V.
WASHER MAYTAG LBR4232DW0 Found high pitched whinning noise coming from new drain pump. No drain. Could not get ahold of anyone for permission to repair. Could not tell if new pump is damaged. Remove water in tub and remove obstruction from pump. No answer calling contact numbet.
Dan H.
MICROWAVE WHIRLPOOL MMV6190FZ0 "installed new cams and switches, op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Dan H.
DISHWASHER WHIRLPOOL KDFE104DSS5 "Customer complaint that unit is not starting, found control lock on, turned control lock off , started normal wash cycle, unit filled and began washing, op test good"
Dan H.
RANGE WHIRLPOOL WFE515S0ES1 "Installed new vent , op test good"
Corey L.
WASHER MAYTAG MVWB980BW0 "Installed new parts, op test good"
Corey L.
WASHER WHIRLPOOL MVWX655DW1 "Customer complaint of burning smell only on the powerwash cycle, started power wash cycle, smelling soap and warm plastic, cold water line temping at 101 degrees hot line above it is 94, tested water temps entering unit, cold was 97 and dropping, hot was 94 and rising, cold copper water line is heating up in wall somewhere, the powerwash cycle uses hot water, unit is getting too hot of water during initial fill up, customer is smelling the hot plastic inlet housing while using powerwash, advised customer have cold water line looked at by a certified plumber"
Corey L.
WASHER MAYTAG MVWC465HW "Customer complaint of loud noise one time, explained how the auto sensing feature works moving agitator to sense the load, demonstrated, ran diagnostics no codes found, ran calibration, unit is operating as designed"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADM3 "started quick wash with arms uninstalled to purge lines of debris, Installed spray arms, op test good"
Corey L.
WASHER MAYTAG MVWB750WQ0 "Customer complaint washer has error code, ran diagnostics found f71 suds detected, and f51 motor rps failure, advised customer to only use 1-2 tbsp of an he detergent, started Manual spin, unit could not spin f51 displayed, basket is bound up, removed outer ring and seen a shirt wedged between basket and tub, customer was watching so he reached down and retrieved the clothing, put unit back together and retested, unit not operating as designed"
Gabriel P.
WASHER MAYTAG MVWB835DW1 "Found error code f6e2 UI missed communication with acu reset power,,nothing no respond can get to diagnostics clear code but keep throwing the code back ordering board ; ordrng 1 W10861510 (console) and 1 W11024149 (cntrl-elec)"
David R.
WALL OVEN COMBO WHIRLPOOL WEG745H0FS "Replaced both ignitors, and convct fan. Tested out bake, broil, convct mode. All tested good. Op test ok."
Corina B.
DISHWASHER WHIRLPOOL KDFE104DSS5 Replaced the UI. Brought core back for return. Optest ok.
Corina B.
DRYER WHIRLPOOL WED5000DW2 Replaced the door. Optest ok.
Gabriel P.
WASHER MAYTAG MVWX655DW0 "Previous company came in and install drain pump but forgot to plug it in ,thats why error code f9e1 long drain ,plug in all the way ,board not responding correctly is not draining when supposed to put in a drain and spin and it fills in to a cycle something going on with board ; ordrng 1 W10625696 (cntrl-elec)"
David R.
OTR MICROWAVE WHIRLPOOL WMH53521HZ2 "Light was on while microwave door closed. Interlocks, the top one was pushed in. Fixed. Fuse popped, replaced fuse from t/s. Op test ok.; used 1 W10138793 (FUSE, MICROWAVE) from stock"
Gabriel P.
DISHWASHER MAYTAG MDB8959SFH4 Whirlpool send parts to customer house for us to install w11259786 2 of them left side and right sides replace parts opt test ok
Corina B.
DISHWASHER WHIRLPOOL WDT720PADW2 CC that the unit is not washing. Checked at the control 0 volts to the pump and motor. Will need a new control and UI. Called SM to order parts. ; ordrng 1 W10854231 (cntrl-elec) and 1 W10861747 (panel-cntl) and 1 WPW10671941 (pump&motor)
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.23oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator; used 1 TJAF1200 from stock"
Dan H.
REFRIGERATOR GE ZIS42NYB "New thermostat , op test good"
Dan H.
RANGE KITCHENAID KSEG700ESS3 "Installed new cook top, op test good"
David R.
DISHWASHER KITCHENAID KDFE104DBL5 Customer said vibration when first starting up. Also water damage to ceiling tile underneath dishwasher. Chattering sound coming from water valve when calling water into unit when it first starts up. Pulled unit out and found drain hose not hooked up right during installation (refer to pictures). Bend and hole in hose causing water to spit and drip out during drain cycle. Drain line needs to go to garbage disposal. Ordering water valve.Needs plumber to hook hose from unit up to drain line. Installation issue.; ordrng 1 W10872255 (valve)
Dan H.
DISHWASHER WHIRLPOOL KDPE234GPS0 "Customer complaint that unit is not washing dishes, Started normal wash cycle, unit filled wash motor never started, wash motor is recieving 120vac, installed new sump assembly, op test good ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock"
Brian M.
WASHER MAYTAG WTW6400SW3 "Cc unit would not spinFound error code f51, rps failure, unit was also unleveledRan manual rps sensor test, rps reading normalRan auto diagnostic test, rps failure still thereFound center mount bolt on rotor very loose, added locktite and retightnedLeveled unitRan auto test again , OP TEST OK"
Brian M.
WASHER MAYTAG MVWX655DW1 Cc of unit still not operating as normal Found error for unbalanced load Per service pointer for this issue is to replace control board Needs control Customer is calling whirlpool to see if they will cover it
Corey L.
WALL OVEN WHIRLPOOL WOS51EC0AS04 "Installed thermostats, op test good"
Corey L.
REFRIGERATOR KITCHENAID KSC24C8EYY00 "Installed new main board, op test no good, ice bin light still hesitating and ice maker not cycling, removed new control and took with, ordering door switches, sp W10448491A shows switches being updated even though it’s not in serial range; ordrng 1 WPW10656771 (2ND DR SWITCH) and 1 WPW10656772 (IM DR SWITCH)"
Robert A.
WASHER MAYTAG MVWB865GW0 "Found adj briken, needs adj; ordrng 1 W11161960 (ADJ)"
Brian M.
DISHWASHER PORT WHIRLPOOL KUDP02CRBL4 Cc that unit will not fill Wash arm is also full of debris Found water valve cracked and leaking Needs water valve and lower washer
Macaulay G.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Replaced compressor, fresh food evaporator, and dye drier. Put on vacuum for 15 minutes and held for additional 15 minutes. Charged with 5.5 ounces of R134a. All tested ok."
Macaulay G.
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Replaced separator and door flap. All tested ok.
Dan H.
WASHER MAYTAG MVWB835DW4 "Customer complaint that unit will not drain, ran drain and spin cycle, drain pump is working, unit spins, unit is operating as designed"
Dan H.
WASHER WHIRLPOOL MVWC415EW1 "Customer complaint that unit is not starting, started normal wash cycle, unit filled and advanced to agitation cycle, leveled unit, unit is operating as designed"
Dan H.
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Installed new manifold, op test good"
Dan H.
DRYER WHIRLPOOL WGD4815EW2 "Customer complaint that customer noticed a funny smell and called gas company, gas company said it’s not leaking gas but when they put their co detector at the back of the dryer right above burner and it set co detector off, started normal dry cycle, unit started, unnerved lit, no unusual smells noticed, called whirlpool techline spoke to Kathy states its likely coming from freshly painted floor file number 7723441523, Kathy transferred call to safety department spoke with Nicole in Michigan, files been documented, unit is operating as designed"
Dan H.
DISHWASHER KITCHENAID KDTE334GBS0 "Installed new control, op test good"
Corina B.
WASHER WHIRLPOOL NTW4516FW1 "Replaced the control And the latch. Brought core back for return. Did not change the water hoses due to water leaking on the hoses., Hoses are rusted at the connections. (Took pictures). Used latch from t/s. Optest ok. Advised cust to have the water valves changed with the hoses. ; used 1 W10838613 (LATCH) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRS312SNHM00 "Cust showed pop, sent pic. CC that there is a rattling noise in the freezer. Found a piece of styrofoam rattling against the fan in the freezer. Adjusted the styrofoam. Optest ok. No water to unit."
Corina B.
DISHWASHER FRIGIDAIRE FGID2474QF40 "CC that the dishes are coming out dirty and wet. Checked the water temp, good. Started a cycle wash are are spraying. Cust is not using rinse aid. Advised cust the Tupperware and plastic dishes will not come out dry, and to run the hot water in the sink before starting the dishwasher. Optest ok."
Corina B.
WASHER WHIRLPOOL WET3300XQ2 CC that the unit still has soap on clothes and that it does not spin out. Started a normal wash with towels and a drain and spin. Towels came out damp. Advice use to do a clean cycle and to use 1-2 tablespoons of He detergent. Optest ok. Unit is in a drain pan.
David R.
WASHER AMANA NTW4516FW3 "Replaced drain hose. Ran service mode, no error codes. Customer needs to get right size stand alone pipe for unit to drain properly into. Op test ok."
Brian M.
WASH/DRY STACK WHIRLPOOL WED9150WW1 Installed listed parts Ran test cycle OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Macaulay G.
DISHWASHER MAYTAG MDB4949SDM2 "Unit not cleaning dishes. Found that not enough water is being put in. Fill valve is not opening completely. Office to order valve.; ordrng 1 WPW10327249 (water intake valve 58.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Control on door is not functioning, causing ice box to not cool properly. Office to order control.; ordrng 1 WPW10503833 (cntrl-elec)"
Corina B.
OTR MICROWAVE WHIRLPOOL WMH31017FS0 "Cust does not have actual pop. Has a 2 warranty with the contractor. She is call whirlpool to see if they will pay for the call or the contractor. CC that the light does not come on and open close door appears, also the fan will come on when boiling water and the unit does not work for hours. Pre id the main control and switches. called SM to order parts"
Corey L.
DISHWASHER KITCHENAID KDPE234GBS0 "Customer complaint dishwasher leaking slowly out of the front and it’s not level with the counter, no water damage, insulation on kick plate is not stained, unit was installed incorrectly, installed unit correctly, unit now level, ran quick wash, unit filled and washed, advanced to drain, filled and washed, not a drop of water outside the unit, op test good"
Macaulay G.
DISHWASHER KITCHENAID KDTE334DSS0 Control is not responsive to touch. Board not sending voltage to user interface. Office to order control and panel.; ordrng 1 W10866116 (cntrl-elec) and 1 WPW10537414 (panel-cntl)
Corey L.
DBL WALL OVEN WHIRLPOOL WOD51ES4ES00 "Customer complaint of a noise in the upper oven fan, could not duplicate the problem customer said it made the noise this morning twice when he checked it but we could not get it to do it, if it reoccurs order upper cooling fan WPW10176670"
Corey L.
REFRIGERATOR MAYTAG M1TXEGMYB01 "Customer complaint of frost in back of freezer, found some frost build up on back wall, found gaps around both ff and frz drs, explained how warm air is entering the unit developing the frost, customer persistent it’s not defrosting, started defrost cycle, defrost cycle passed, quoted to silicone gaps, customer said husband can do it, left customer with quote"
Dan H.
DISHWASHER KITCHENAID KUDE48FXSS4 "Customer complaint that upper rack is falling off, confirmed, unit needs new clips as well as adjusters, ordering clips; ordrng 2 WPW10195839 (dishrack adjuster)s"
Corey L.
RANGE WHIRLPOOL WEG745H0FS0 "Customer complaint oven light went out, confirmed bulb in oven blew, replaced with ts bulb, op test good; used 1 8009 (APPLIANCE BULB) from stock"
Gabriel P.
REFRIGERATOR MAYTAG MFI2570FEW01 Main supply line is bad request customer to get a plumber and change the valve to a 1/4 inch sattle valve
Arthur V.
REFRIGERATOR MAYTAG M1TXEMMWB04 Replaced evap fan motor and blade. Op test good. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
B/IN REFRIGERATO AIR TEMP "FFHM,L,JGFFHM" Picked up leave behind cards. Thanks Dan
Corina B.
DISHWASHER GE PDT750SSF2SS Replaced the parts listed. Optest ng. The start button is torn. Will need a new silicone cover. Called SM to order part. ; ordrng 1 WD21X20299 (silicone light pipe)
Corina B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cust showed pop, sent pic. CC that the unit is not washing. 0 volts going to the pump and motor. Will need a new control. Called SM to order part. ; ordrng 1 W11131683 (CONTROL )"
Arthur V.
WASHER WHIRLPOOL WTW5000DW1 Found pump faulty. Used wet dry vac to remove water from tub. Replaced drain pump with truck stock. Op test good ; used 1 W10876600 (PUMP-WATER) from stock
Corina B.
WASHER AMANA NTW4516FW2 "CC that the unit will not turn on. Checked the power to the control 120 volts. No led light is on. Unplugged the shifter, still no led light on the control. Will need a new control. Called SM to order a control. ; ordrng 1 W11170317 (CONTROL )"
Robert A.
DISHWASHER MAYTAG MDB8959SFZ4 "Found spring in disp broken, replaced disp, op test ok"
Robert A.
DRYER WHIRLPOOL WGD7300DW3 "Installed control and ui, op test ok"
Robert A.
DBL WALL OVEN WHIRLPOOL WOC54EC7HB00 "Installed and tested cooling fan, op test ok"
Brian M.
WASHER WHIRLPOOL WTW8500DC0 Cc of error 5Ran diagnostics found error for lid lock Lid lock not functioning properly Needs lid lock replaced ; ordrng 1 W10861642 (latch)
Robert A.
DISHWASHER KITCHENAID KDPE234GBS0 "Cc smell in unit, ran diognostics, good, found no loop in drain hose, back feeding from garbage disp, corrected, op test ok"
Robert A.
RANGE WHIRLPOOL WFC310S0EW2 "Cc oven not keeping temp, top burners not keeping temp, ran diognostics, no codes, checked oven sensor, good, tested top burners, working as designed, set bake 350, after 8 min buzzer went off for preheat, waited 20 more min, temp at 356, waited 10 min, temp 353, good, op test okNote preheat for 25-30 min"
Robert A.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Installed frz door, op test ok"
Corey L.
DISHWASHER FRIGIDAIRE FFBD2406NB7B "Customer complaint spray arm is broken, confirmed lower spray arm was not locked down properly causing arm to fall against heater damaging the spray arm, heating element is good; ordrng 1 154568002 (SPRY ARM 28.66)"
Jeff M.
RANGE KITCHENAID KEBC107KBL03 Preheated the oven to 350 the pan in the oven showed 400 I lower the temperature offset by 25 op tested good
Corey L.
DRYER MAYTAG MEDC215EW1 "Customer complaint dryer will not start and handle broke off, confirmed handle loose and keeps popping off if not carefully opening door, ordering handle, customer to install, unit only getting 120v, cycled breaker, still one leg, advised customer to have an electrician look at the electrical in the house; ordrng 1 W10861225 (HANDLE)"
Corey L.
RANGE WHIRLPOOL MGC9536DS00 "Customer complaint of grease build up on cooktop and black soot looking stuff on burners, burners are beyond cleaning, but the cooktop can be cleaned, recommended affresh stainless cleaner, customer will place burner heads; ordrng 1 W10252111 (CLNR) and 1 W10811599 (BRNR) and 1 WP8286813 (BRNR) and 2 WP8286814 (BRNR HEAD)s and 1 WP8286815 (BRNER )"
Jeff M.
WASHER MAYTAG MVWB450WQ0 The units bearings have failed the tub seal is allowing water to pass through unit needs bearings stater rotor RPS sensor did not list parts because customer will not fix estimate only she will be taking full advantage of Black Friday unit is also nine years old
Jeff M.
WASHER HOT POINT ATW4676BQ0 Lock failed installed new part unit op tested good ; used 1 W10404050 (LATCH) from stock
Jeff M.
WASHER MAYTAG MVWX655DW1 "The hud is stripped out needs replaced; ordrng 1 W10528947 (hub), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DISHWASHER MAYTAG MDB4949SDE3 Cust states unit leaking from overfill switch area Need to order gasket nut and overflow switch. ; ordrng 1 WP8531743 (gasket) and 1 WPW10195038 (nut) and 1 WPW10195039 (switch)
Arthur V.
RANGE GE JS900S0K3SS "Found no response from keypad after turning off power and restarting. No good. Needs keypad. ; ordrng 1 WB27T10760 (keypanel supt asm (b), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
WASHER MAYTAG MVWB855DC Replaced both leveling legs in the back. Op test ok.
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Hose line wasn’t plug in all the way it was loose connection,dry lines out and water on panel dispense water couple time and stop leak"
Robert A.
WASHER WHIRLPOOL WDTA50SAHZ0 "Ran diognostics, 4-3 motor not running, found motor recieving 120 vac, needs sump asm; ordrng 1 W10917114 (SUMP ASM)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "No issue temp on fridge was 35 38 41 explain customer that it varies,also explain how fridge works opt test ok"
Gabriel P.
DRYER ROPER RED4516FW0 Unit test ok no fault s opt test ok unable to duplicate issue
Gabriel P.
WASHER MAYTAG MVWB850YW0 "Found error 5d suds detection,customer ran clean washer an did not use washer for 5 days ran diagnostics no error code show but it did not drain in auto test. Found socks in pump intake. Removed, op test ok."
David R.
REFRIGERATOR WHIRLPOOL WRX986SIHV Plugged in. All lights working throughout unit. Op test ok.
Robert A.
DISHWASHER GE GDT655SMJ0ES "Found no response from controls, but recieving power, needs controlsCust to let us know; ordrng 1 WD21X23456 (CONTROL13341) and 1 WD21X23462 (UI 9309), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
OTR MICROWAVE KITCHENAID KMHS120ESS1 Replaced harness. Tested with cup of water. Op test ok.
David R.
REFRIGERATOR WHIRLPOOL GB2FHDXWS04 Replaced drain tube and cleared rest of of ice build up. Op test ok.
Jeff M.
DRYER WHIRLPOOL GEW9250PW0 "The unit isn’t heat I found the heating element is open ; ordrng 1 WP3387747 (ELEMENT ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER MAYTAG MHW5500FW The unit is not responding to anything needs ui and ccu; ordrng 1 W11201285 (CONTROL ) and 1 W11218376 (UI)
Jeff M.
WALL OVEN COMBO ELECTROLUX EW30EW65GS2 "The ovens display isn’t illuminated. I took the ui off and found that the user interface power display board is receiving 120 V AC but is not allowing 8v to make it to the user interface needs a new power display board.; ordrng 1 316535200 (board), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Cc no cool and no ice Ff 42 Freezer 42 Found unit with low side leak in freezer evap Removed back panel found uv die all over filter drier Recovered refrigerant Installed filter first drier had rubber gasket stuck inside valve Ran 28 vac for 20 min Recharged unit with 5.50 oz of r134a Ran test 4 to set valve back Frost showed on evap s OP TEST OK ; used 2 W10143759 (
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADM7 The unit is still acting up mid cycle. The unit needs a ui; ordrng 1 WPW10733627 (UI)
Brian M.
WASHER WHIRLPOOL MVWC565FW1 Installed cap and motor Ran test and calibration cycle OP TEST OK
Arthur V.
DRYER MAYTAG MED3500FW1 Found a long handled magnet inbetween drum and cabinet causing issue. Removed. Op test good
Macaulay G.
RANGE WHIRLPOOL WFE540H0ES1 "Called Whirlpool tech line and spoke with Bruce. He spoke with the master technician who spoke with an engineer. They instructed to reorder hinges. But this time, order fresh stock from Plainfield. 7723445799; ordrng 2 WPW10440013 (hinge-door)s"
Arthur V.
WASHER CROSLEY VAW3584GW1 Replaced control. Re calibrated. Op test good
David R.
WASHER MAYTAG MVWX655DW0 "As soon as you start a cycle, washplate spin, weird squealing noise, stops and lid locked stays on. Went into service mode, F7E1 basket speed fault, F0E5 off load balance, F0E2 oversuds, F2E1 stuck key. Washplate is loose. Replaced pulley and actuator from t/s per Techline. Still not advancing in cycle. TechlineCathy. Went into manual mode, checked shifter and splutch assembly.File number #7723439912; ordrng 1 W10625696 (cntrl-elec) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11035751 (gearcase), used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"
Brian M.
RANGE WHIRLPOOL GY397LXUQ04 Installed LED modulesOP TEST OK
Brian M.
DBL WALL OVEN KITCHENAID KEBS277BSS Cc of unit has door latch error Found unit flashing f5e3 door latch error Had customer power cycle unit at breaker When powered back on unit reset back to normal and all functions returned At this time unit is working as intendedOP TEST OK
David R.
RANGE WHIRLPOOL WFG505M0BS3 "While putting top bracket on, outer door glass exploded. Ordering outer door. ; ordrng 1 W11176456 (OUTER DOOR)"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Explained to customer to toss first glass of water being dispensed and subsequent water will be colder. Showed customer in manual where it explained this. Op test good
Corey L.
REFRIGERATOR MAYTAG MSD2754GRW "Customer complaint of leaking on floor in front of frz door, confirmed found drain tube clogged and frz floor with thick ice, quoted to clear clogged drain and ice, ok, cleared, op test good; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Gabriel P.
WASHER MAYTAG MVWB835DW1 "Found gearcase sound like and airplane,giving customer estimate ,customer will call whirlpool to see if they cover for parts ."
Jeff M.
REFRIGERATOR KITCHENAID n/a The unit is not cooling. Compressor is on. The unit is only pulling .7amps and the ms is missing.
Gabriel P.
WASHER WHIRLPOOL MVWC565FW1 Ohm out drain pump 20 .5 was good check voltage to board 122 board not responding indicator light is out ; ordrng 1 W11162438 (CNTRL)
Gabriel P.
MICROWAVE JENN-AIR JMW2427DB00 Found error code f2e1 do to service matter ask me to turn power off and on in 30 second if did not go away and can’t not access diagnostics ask me to replace control panel so it did not let me get to diagnostics order CNTRL panel ; ordrng 1 W11236895 (CNTRL PANEL )
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found new fresh food door damaged. No issues found with original. No need to reorder door. Found freezer fan slow and pulsing. Needs evap fan and air tower replaced as insulation has been damaged from ice build up. ; ordrng 1 WP2315539 (motor-evap)
Dan H.
WASHER WHIRLPOOL WFW8540FW1 "Customer complaint that unit is not filling with hot water, Ran diagnostics no error codes found, started normal wash cycle, hot water entered unit, unit is operating as designed"
David R.
RANGE WHIRLPOOL WFG540H0ES1 "Opened oven and smelled gas. Faint smell of gas coming from the valves. Ordering regulated, burners, and manifold.; ordrng 1 W10764654 (burnr-oven) and 1 W10783318 (manifold) and 1 W10919226 (regulator) and 1 W11233678 (BROIL BURNER)"
Brian M.
WASHER WHIRLPOOL MVWX655DW1 Cc of unit not turning on Found unit getting power to board but no power out No green indicator light fNeeds control board Customer does not want to repair Will call whirlpool to see if they will cover him EST only
Brian M.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer showed pop Cc of not drying Found error for no heat Service mode did not reset heater no heat found on rod Needs control and heat rod; ordrng 1 W10518394 (heater) and 1 W10906426 (cntrl-elec)
Brian M.
REFRIGERATOR GE GTH18EBT3RWW Cc of noise Found noise coming from compressor not kicking on Needs ptc replaced Used truck overstock Installed compressor turned on and running as normal OP TEST OK ; used 1 WR09X10105 (PTC3910) from stock
Arthur V.
FREEZER UPRIGHT WHIRLPOOL WCZ31150W01 "No cool chest freezer. Installed bullet valve. Unit in a vacume. Added r134 a. Needs drier filter and a cfc tech Talked to SM Extra time ; ordrng 1 WPW10143759 (drier-uv), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Dan H.
REFRIGERATOR MAYTAG MFF2558FEZ01 "Customer complaint that unit is making loud noise, noise is coming from air damper, unit needs new air damper ; ordrng 1 WPW10594330 (control)"
Dan H.
RANGE WHIRLPOOL WEG730H0DS0 "Installed new user interface, op test no good , unit needs new control and harness ; ordrng 1 W11025616 (harns-wire) and 1 W11050551 (cntrl-elec)"
Dan H.
MICROWAVE KITCHENAID KOCE500ESS01 "Customer complaint that oven does not broil or bake, started bake for 350 degrees, unit did not heat, started broil for 550 degrees, unit did not heat, no power from control, unit needs new control, part is covered under warranty ; ordrng 1 W11179310 (CNTRL 298.70)"