Local Reviews
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Gabriel P.
DISHWASHER MAYTAG MDB4949SDZ0 "Replace part,ran diagnostics,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS315SNHM00 "Replace parts,opt test ok"
Brian B.
DISHWASHER KITCHENAID KDTM354EBS3 Found main sumo leaking under machine. Replaced sump assembly that was pre ordered. Ran test / calibration cycle. Optest ok.
Brian B.
WALL OVEN FRIGIDAIRE FGB24L2ABC Replaced oven control tested oven at 300. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian B.
RANGE WHIRLPOOL WFE540H0AW "Replaced bake element. Heated oven to 350, op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
REFRIGERATOR WHIRLPOOL G21XEFMWQ02 Replaced water inlet valve. All tested ok. Put mitigation mat under refrigerator.
Brian B.
RANGE GE JB655DK1CC "CC that burners do not cut back enough when turned down. Tested all burners, All are working properly. Advised customer. Op test ok."
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced door and seal. All sealed ok. Put mitigation mat under refrigerator.
Macaulay G.
REFRIGERATOR GE GSS23GMKECES Replaced ice maker. Cycled ok. Put mitigation mat under refrigerator.
Chad P.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Found top of freezer door sweating and freezing. Gasket and mullion very cold. Found mullion not turned on. Changed to on status and set to always on. Advised to allow 48 hrs for normal operation to resume.
Brian B.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Machine is a kitchenaid. There are 2 issues. First, ff drain is clogged up and also, auger not working. Removed back and unplugged drain. Removed auger motor. No voltage to motor. Checked voltage at hinge connector. 120v dc at hinge. Will need new door. Customer does not want to repair auger."
Brian B.
DRYER AMANA NED4655EW1 "Replaced drum assembly. Ran test cycle.. op test ok. Vent hood cover on outside of house is missing, pipe is wide open.. advised customer that this must be repaired before an animal gets in there."
Paul P.
DRYER MAYTAG MEDB835DW2 "Found F4E4 error code, tested lines, found loose L2 connection. Tightened connection. F4E3 error code, restricted airflow. Dryer itself is heating and ventilating the air properly, informed customer the issue is with the vent being restricted to the outside."
Dan H.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Installed new water filter head and switch housing, op test good"
Dan H.
WASHER WHIRLPOOL WTW8000DW2 "Customer complaint of loud noise, found rotor hitting washer drain pan, raised feet, op test good, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
Corey L.
MICROWAVE WHIRLPOOL UMV1160CB2 "Customer complaint microwave doesn’t work, plugged unit in, put load in, started microwave for 20 seconds, unit is heating and spinning, unit is operating as designed"
Corey L.
REFRIGERATOR WHIRLPOOL MFX2570AEM4 "Customer complaint dispenser and ice was not working and there’s a sheet of ice on freezer floor, ran diagnostics tests, all passed, went out of diagnostics and dispenser ,ice maker, and lights started operating normally, found evap pan a chunk of ice, quoted for svc and labor only bill part using S38253, ok, cleared ice, replaced duck bill style drain valve, op test good"
Corey L.
DISHWASHER GE GDT545PSJ2SS "Installed new control, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL KRFF507ESS00 "Customer complaint of no cool in ff section, confirmed temps were 55 ff and 0 in frz, found ff evap frozen solid, using sp W11092686C, bill labor using S16360, cleared ice, thermistor was not in the correct location, corrected and tightened thermistor, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 The ice maker was off
Jeff M.
WASHER MAYTAG MVWB855DC2 The unit had a off balance code I cleared the code op tested good
Jeff M.
DRYER WHIRLPOOL WED8000DW4 The unit isn’t getting 240vac cust needs a electrician
Jeff M.
DISHWASHER WHIRLPOOL MDB7749AWW2 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL MVWC200XW3 Installed new part unit op tested good
Arthur V.
WASHER WHIRLPOOL WTW5520SQ0 Found unit leaking in spray rinse. Needs suspension pads and basket drive w clutch. 89.95 sc. 145.00 labor. Parts and shipping 186.84. Total = 450.26. Parts needed are 1-285744@10.92. 1-285219@14.74. 1-w10820043@142.19. Customer does not want repaired
Arthur V.
WASHER MAYTAG WFW9400SW02 Found unit needs a bearing tub replacement Est = 89.95 sc. Shipping 60.00. Parts 1w10772618@283.21. And 1-wpw10269756 @ 436.28. Labor 225.00. Total est= 1162.84. Customer does not want repaired.
Arthur V.
DISHWASHER WHIRLPOOL WDF520PADM7 Found unit not draining. Found unit is installed with drain hose going thru the floor into the basement and i can not gain access due a finished ceiling. Advised customer we also cannot gain access due to finished trim covering dishwasher base. Customer is aware
Robert A.
REFRIGERATOR FRIGIDAIRE FRS26H5ASB3 "Adjusted bail arm lower to shut off ice sooner, op test okCust to watch"
Robert A.
RANGE FRIGIDAIRE LGGF3043KFT "Cleaned burners, checked all flames, bright blue, good, op test ok"
Robert A.
WASHER WHIRLPOOL MVWX655DW1 "Ran diognostics no codes, ran recal cycle, found dog bone under unit hitting guard, removed, op test ok"
Brian M.
WASHER WHIRLPOOL WTW5000DW0 Cc of unit not spinning Found unit to spin and agitate at the same time Needs hub kit Replaced using back stock Ran calibration and auto test OP TEST OK ; used 1 W10528947 (HUB 2616) from stock
Robert A.
WASHER MAYTAG MVWB835DW1 "Installed valve, ran test 51, op test ok"
Brian M.
RANGE JENN-AIR JDS1750ES0 Cc that unit not turning on Found unit getting power all the way up to the control board but control not sending out power Needs control and display board Jennair told her she would have to owe for svc can labor Customer calling jennair to gets parts covered Customer paid svc
Paul P.
RANGE CALORIC RST308UK "Found 2 oven top left burners not igniting. Also, oven burner not igniting. At the minimum, oven will need igniter kit 786324, gas valve Y0300664, 3” burner Y0305336 and 4” burner Y0303558. Only the igniter is currently available, no other parts are available. Collected for service call only."
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ I can see the doors visually shifted to the right door is still not sealing properly on the right side. Needs new door; ordrng 1 W10919622 (SS DOOR)
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADM7 The upper rail stop is missing cust can install ; ordrng 2 WPW10082861 (STOPPERS)s
Paul P.
WASHER WHIRLPOOL CAE2745FQ0 "Installed lid switch and control. Calibrated washer, and ran through test mode. Washer is working properly. Did not set down mitigation mat, washer is near floor drain."
Paul P.
REFRIGERATOR MAYTAG MFF2258DEH01 "Tested freezer door, found gasket does need replaced. Steamed new gasket in, and unstuck door switch (was frozen). Refrigerator is now working properly. Set down mitigation mat."
David R.
REFRIGERATOR FRIGIDAIRE LGHT1837NF5 "Fresh food section not cooling. 60F in the fresh food and 30F in the freezer. Took off Evap cover, Evap has nice frost pattern. Air intake and return is clear. Evap fan not spinning. Spun it but stops after couple of seconds. Ordering Evap fan motor.; ordrng 1 241854501 (motor-evap fan 75.19), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR MAYTAG MFI2665XEW7 "There is 125 v going to icemaker,jump start valve and it kick on,jump start ice maker but it didn’t turn on,have a bad ice maker ,also replace drain tube fridge had a service pointer for the drain tube only charging for ice maker,leave water mat ; used 1 W10619951 (TUBE-DRAIN), and 1 W10882923 (ICE MAKER ASSY) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint that water is leaking on top of unit, proof of purchase is from sears, sears does not put model number on receipt, ran entitlement for purchase date, found a hole in ice maker fill tube, unit needs new fill tube; ordrng 1 67006317 (tube-water)"
Gabriel P.
WASHER WHIRLPOOL WTW4950XW0 "Cc not spinning ,found motor burn,belt melted,cam burn ,shifter burn,also found oil leak through gear case giving customer est .do not order parts customer will not fix did not leave water mat machine not plug in customer disconnected hoses"
Gabriel P.
DISHWASHER WHIRLPOOL WDF750SAYM0 "Replace sump and dispenser ,opt test ok,leave water mat and show a video of no leaks when running diagnostics"
Corey L.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Package did not contain spacers just the adhesive, reordering spacers, the top of the frz door that strikes the light switch is bowed down making it intermittently not trigger switch to engage ice maker, unit need new freezer door; ordrng 1 13109214WQ (dor-fip wh) and 1 8201543 (spacer)"
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced the parts listed. Optest ok
Corey L.
WALL OVEN WHIRLPOOL RBS305PDB12 "Customer complaint unit won’t heat up, started bake cycle, confirmed unit not heating either element, unit is getting proper power, found thermal fuse open, unit needs new thermal fuse; ordrng 1 WP9759243 (thrmst-fix 56.83), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER GE GTW330ASK0WW Replaced the motor and rps sensor. Optest ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Replaced the ice maker. Optest ok.
Corina B.
WASHER WHIRLPOOL MVWX655DW1 "CC that the unit does not spin and does not drain. Ran diag F0E5 – OFF BALANCE LOAD DETECTED, ran a manual spin and agitate, good. Checked the suspension rods, good. Started a rinse and spin with 6-8 bath towels. Advised cust to use 1 pod or 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Optest ok."
Corina B.
DRYER WHIRLPOOL ADG7000AWW CC that the drum is not turning. Found the belt is worn. Will need a new belt. Replaced the belt from t/s. Optest ok. ; used 1 341241 (BELT 1540) from stock
Corey L.
WASHER GENERAL ELEC GHWN5250D0WS "Customer complaint start button not working, confirmed start is needed to enter diagnostics, cannot enter diagnostics, unit needs new control; ordrng 1 WH12X10613 (board asm mounted)"
Jeff M.
DISHWASHER WHIRLPOOL WDF310PAAS1 "Main control is not sending power to the sump motor needs new main control; ordrng 1 W10804120 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER MAYTAG MVWX655DW1 The unit is getting 120vac the green led on the board isn’t on needs a new control ; ordrng 1 W11116592 (CONTROL )
Jeff M.
WASHER WHIRLPOOL WFW75HEFW0 Installed new part unit op tested good
Macaulay G.
REFRIGERATOR JENN-AIR JSC24C8EAM00 Call Ed tech line. That advised to shim the door switch and have the customer monitor ice maker.
Arthur V.
RANGE GE JGB810SET1SS "Talked to bill @ techline and SM. Need to order Complete conversion kit per bill unit has a different orafice for the broiler. ; ordrng 1 WB28K10828 (kit conversion lp), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Replaced control, main board, valve, evaporator cover, and ice maker. All tested ok. Put mitigation mat under refrigerator."
Macaulay G.
REFRIGERATOR KITCHENAID KRMF706EBS01 Found drain clogged in fresh food compartment. Used compressed air and a wire to clear drain. All tested ok. Put mitigation mat under refrigerator.
Arthur V.
MICROWAVE GE PEB7226EH2ES Found no 120 v to transformer— switches test good. Needs pcb assy ; ordrng 1 WB27X27305 (pcb main asm)
David R.
WASHER MAYTAG MVWB765FW0 "Replaced agitator, drawer and housing. Ran service test. Ran normal wash and drain/spin. Op test ok."
David R.
WASHER AMANA NTW4605EW0 "Replaced tub ring. Found lid lock stuck in lock position. Corroded and rusted from water gettin into it, replaced latch. Op test ok.; used 1 W10838613 (LATCH) from stock"
Robert A.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Found tust spot on lft ff door, cleaned, pitt markes in door, needs door; ordrng 1 W11104477 (LFT FF DOOR SS)"
Robert A.
DISHWASHER KITCHENAID KDTE234GBS0 "Ran diognostics, 4-3 motor not running, found motor recieving power, needs sump; ordrng 1 W11085683 (SUMP ASM)"
Robert A.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Cc not disp ice, tested auger, will just humm intermitently, reset connections, tested several times, needs auger; ordrng 1 W10822606 (AUGER MOTOR)"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW1 "Adjusted legs ,explain customer how machine operates,ran cycle,drain and spin,opt test ok,leave water mat,"
Gabriel P.
REFRIGERATOR KITCHENAID KSSS48QDX05 "Replace gasket operations test ok,and steam gasket,leave water mat"
Paul P.
RANGE WHIRLPOOL WFG320M0BW0 "Replaced mounting screws and top bracket. Installed bottom brackets per service pointer. Re installed door on oven and tested, working properly."
Robert A.
MICRO OVEN KITCHENAID KMHS120ESS1 "Installed fan motor and control, op test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 CC that the filter light comes on to soon and the ice maker keeps making ice. Advised cust it depends on how much you use the water dispenser and the ice for the use of the filter. The ice maker needs to be turned off manually or it will keep running. Optest ok
Dan H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed new lower rack wheels, op test good"
Paul P.
DISHWASHER MAYTAG MDB5000AWW "Tested incoming power, did not have 120v connection. Checked plug, had pulled away from outlet and had buildup. Corrected issue. Tested dishwasher, working properly now. Service call only, prepayment put in to system. Set down mitigation mat. Found minor leak at corner of dishwasher, provided quote for customer, not doing any additional repairs at this time.; saved tckt"
Brian M.
BEVERAGE CENTER KITCHENAID KUBL204ESB00 Cc that unit rattles Found legs to compressor not fully seated Tighter and repositioned bolts on legs OP TEST OK
Brian M.
DRYER WHIRLPOOL MGDC700VW0 Installed latch and seal OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Could not duplicate issue OP TEST OK
Corina B.
WASHER WHIRLPOOL WFW94HEXW1 "CC that the unit is leaking. Found the bellow has a rip at the bottom. Ran diag F6e1 COMMUNICATION ERROR BETWEEN CCU AND MCU, f9e1 LONG DRAIN, checked the power coming into the unit and out, 120 volts. Checked the power to the control 120 volts. Does not have the dc volts to the UI. Will need a main control and bellow. Customer does not want to repair"
Brian M.
RANGE GE PGB908SEM1SS Cc that bake will not work Found unit unable to preheat Bake igniter open Used truck stock to replace Ran test bake OP TEST OK ; used 1 12400035 (IGNITER5299) from stock
Brian M.
WASHER MAYTAG MVWB835DW2 Cc not startingRan autotest and calibration OP TEST OK
Brian M.
WASHER AMANA NTW4516FW2 "Cc unit does not fills up doesn’t do anything elseFound undergarment stuck in drain Removed, ran OP TEST OK"
Brian B.
REFRIGERATOR KITCHENAID KFXL25RYMS0 "Ice-maker not making ice. Checked temps, 5 frz, 40 ff, 12 ice area. Checked voltage to I/m, 120v. Cycled manually, unit filled, valve good. Will need new Icemaker. Customer paid dep , office to order part.; ordrng 1 WPW10300024 (ICE MAKER 23689), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DRYER KENMORE 417.81102 Replaced heater assy. Op test good
Brian B.
WASH/DRY COMBO WHIRLPOOL WTW6400SW3 "When filling, F1 error code. This is a pressure system fault. Checked hose and air dome. All look good. Will need new control. Customer paid dep.. office to order part. ; ordrng 1 WPW10189966 (CONTROL 21633), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Chad P.
WFW75HEFW0 "Found unit stored several faults for miscommunication from u.i. To CCU. No water entering machine and slow drain. Ran normal wash. Unit is able to get water. Uni did drain but pump is loud. Cleared faults. F6e3 fault returned. Will require, pump, CCU, console and pressure sensor replaced. ; ordrng 1 W11201274 (CONTROL) and 1 WPW10448876 (PRESSURE SENSOR) and 1 WPW10448876 (CONSOLE) and 1 WPW10605427 (PUMP)"
Chad P.
REFRIGERATOR WHIRLPOOL WRF535SMHB00 Found humidity control off. Turned on and cleaned up condensation. Checked lights and seals. All checks good. Installed grill cover. Op test ok.
Arthur V.
REFRIGERATOR KENMORE 253.7480240E Replaced ferrule. Customer to monitor. Before i arrived customer found leak in water supply line to ice maker. Shut off water to icemaker for the customer. Customer calling maintenance for repair of water supply line. Advised customer not to use plastic
Dan H.
WASHER MAYTAG MHWC7500YW0 "Customer complaint that unit is not spinning clothes out, ran drain and spin , unit spun very slowly, unit needs new motor; ordrng 1 WPW10192987 (motor-drve)"
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Part recieved is not correct part(see pics), part is still out of stock ; ordrng 1 W11035835 (CNTRL )"
Chad P.
WASHER MAYTAG MVWC565FW1 Arrears pulley rubbed on cover. Adjusted. Found hot and cold reversed. Corrected. Op test ok.
Robert A.
WASHER GE GTW460ASJ2WW "Found unit empty, drain pump running, checked and cleared pressure hose, ran rinse and spin, op test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer complaint that unit is not cooling, fresh food section temperature at 69 degrees, freezer section temperature at 67 degrees, partial frost pattern on evaporator, evaporator fan is running, compressor and condenser fan are running, tapped system, found in a 20” vacuum, added half charge, frost pattern improved, unit needs new evaporator and filter drier ; ordrng 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Brian B.
WASHER WHIRLPOOL MAV7200AWW "Machine not spinning. Found failed clutch pulley. Brake not releasing. Also, found grease and water leaking through main bearing housing. Customer wants est on replacing clutch only. Will give est. customer does not want to repair. Do not order parts. Paid sc."
Chad P.
REFRIGERATOR WHIRLPOOL WRT519SZDT02 Found freezer packed causing poor air flow and intakes to ice up. Advised to empty unit and shut it down. Leave doors open for 48 hrs and then resume use as normal. Reduce amount of food placed in the freezer.
Chad P.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Cc that lights are turning off at random and power must be reset to get them to come back on. Pulled unit and checks main board and power supply board. Compression fitting on water valve started leaking. Tightened fitting and installed a stress relief. Leak stopped. Let unit start comp with all lights on. No power drop. Needs led power supply replaced. ; ordrng 1 W10830288 (CONTROL), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
RANGE JENN-AIR JMC1150WS00 Cc no heat Found low side wires to transformer fried Needs transformer and wires Wires no longer available for order Unit left unplugged Customer does not want to repair Paid svc
David R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Refrigerator no cool, unplugged unit. Plugged back in. Compressor kicked on and started running. Frozen control.Icemaker getting power to it but will not cycle on its own.Customer to wait and see if icemaker kicks back on before ordering one.DO NOT ORDER PART.; ordrng 1 W10882923 (icemaker 92.80), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Found power to ice maker but ice maker will not cycle on its own. Ordering ice maker.; ordrng 1 WPW10300025 (mold-ice)
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Fresh food evaporator was frozen up. Defrosted and replaced thermistor with one from truck stock. All tested ok. Put mitigation mat under refrigerator.; used 1 W10902214 (THERMISTOR) from stock
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Fresh food evaporator was frosted over again. Found that thermistor was installed incorrectly. Replaced thermistor from truck stock. All tested ok. Put mitigation mat under refrigerator.; used 1 W10902214 (THERMISTOR) from stock
Macaulay G.
REFRIGERATOR GE PFE28RSHHSS "Customer showed a video of noise coming from fresh food compartment. Icemaker is not advancing. Office to order ice maker, fresh food evaporator fan, and updated software. Put mitigation mat under refrigerator.; ordrng 1 WR30X25766 (icemaker asm) and 1 WR60X26866 (EVAPORATOR FAN ) and 1 WR98R882802 (refer sum ver 8828.0)"
David R.
WASHER AMANA NTW4516FW2 Replaced suspension and gear case. Op test ok.
Chad P.
WASHER WHIRLPOOL WTW4800XQ2 "Found GEARCASE leaking oil and getting into shifter. Needs GEARCASE and shifter replaced. Cust will be replacing the unit. Office to not order parts unless contacted. ; ordrng 1 W11255272 (GEARCASE 245.58) and 1 WPW10006355 (SHIFTER, 57.13), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Chad P.
MICROWAVE JENN-AIR JMW2430DS01 New door broken. Need to reorder. 10141 village ln. ship parts to this address. ; ordrng 1 W10798378 (DOOR GLASS)
Paul P.
DISHWASHER GE GDT545PSJ2SS "Tested door to dishwasher, found bottom cover and assembly had pulled out, blocking door from opening all the way. Reset bottom cover, door now opening properly. Set down mitigation mat."
Dan H.
ES5FHAXSB00 "Customer complaint that unit is not cooling, fresh food section temperature at 72 degrees, freezer section temperature at 5 degrees, Found air damper broken and freezer section temperature control slide stuck in closed position unit needs new air diffuser; ordrng 1 WPW10151374 (diffuser)"
Corina B.
DRYER WHIRLPOOL WGD5540SQ0 CC that the timer stays on 40 mins and does not advance. Will need a new timer. Called SM to order part. ; ordrng 1 WP8578909 (timer)
Corina B.
WASHER MAYTAG MVWX655DW0 "CC that it’s making a loud noise. Ran diag F7E1 – BASKET SPEED FAULT, ran a auto test. Basket will not go into a spin. Will need a hub. Called Sm to order part; ordrng 1 W10528947 (drive hub kit 2616), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
WASHER WHIRLPOOL WFW7590FW0 "Found new tub damaged. Customer said shipping co. Just threw box off truck and left it in the middle of his driveway. Called SM, will order new tub. In the meantime, customer will call whirl for new machine. Advised customer to call us if they replace machine.; ordrng 1 WPW10737541 (TUB)"
Arthur V.
DISHWASHER KITCHENAID KUDS35FXSS8 While taking out dishwasher i put a hole in the fill assy. Need to order Reschedule per customer request. They wont be home all week next week ; ordrng 1 W10878507 (hose-fill)
Chad P.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Unit around 55 in ff section and 25 in freezer. Loud buzzing noise from. Compressor. Comp drawing over two amps. Needs compressor replaced. This is oilless. Cfc tech with lokring kit only. Should be ra. Or dh. Big job. 3 job count. ; ordrng 1 W10903340 (COMPRESSOR KIT)
Chad P.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Found diffuser knocking loudly. Needs replaced. . ; ordrng 1 W11164593 (DIFFUSER)
Chad P.
RANGE MAYTAG MGR8674AW0 "Found intermittent ignition on fr burner and bake burner. Needs cap, burner and screws for cook top burner and ignitor for bake ignitor. ; ordrng 2 WP3368921 (SCREW)s and 1 WPW10183374 (CAP) and 1 WPW10324262 (IGNITOR) and 1 WPW10406878 (BURNER)"
Jeff M.
RANGE FRIGIDAIRE I was only able to do half the conversion he does not have propane hooked up and no service couldn’t load the sd app so I forgot pics. He will call us back to finish the just the over has to ajusted with the gas on ; saved tckt
Macaulay G.
DISHWASHER KITCHENAID KUDT03FTSS0 "Found lots of glass shards in sump of unit. Chopper blade was critically damaged. Office to order chopper. Put mitigation mat under dishwasher.; ordrng 1 W10083957V (chopper), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Customer complaint that drawer track fell off and drawers broke deli drawer, found track and deli drawer lid broken, unit needs new track and lid; ordrng 1 W10827015 (LID) and 1 WPW10326469 (rail-centr)"
Corina B.
DRYER MAYTAG MGDB835DW4 Cust showed pop, sent pic. CC that the lint light comes on during the cycle and the top get hot. Ran diag F4E3 Restricted Airflow, checked outside barely any airflow. Cust has a long run. Advised cust to have vent wizard and come out to reroute the vent. Optest ok.
Corina B.
WALL OVEN WHIRLPOOL KEBS207SBL04 CC that the top of cakes burn and the middle is uncooked. Preheated both oven at 350* for 30 minutes took temp. 350* at the top and 350* at the bottom. Working as designed. Optest ok
Corina B.
WASHER GE GTW680BSJ3WS Updated the software. Optest ok.
Corina B.
MICROWAVE WHIRLPOOL WMH32519FW1 Replaced the magnetron. Optest ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Fresh food compartment is not reaching temperature that is set by customer. Customer has medication that has medication that needs refracted but not frozen. All thermistors are testing ok. Office to order thermistor kit and control board. Put mitigation mat under refrigerator.; ordrng 1 W10316760 (thermistor) and 1 W11035841 (cntrl-elec)
Corina B.
REFRIGERATOR KITCHENAID KRFC704FSS00 CC that the ice maker is not making and water is leaking. Found the ff evap covered in ice and frost. Service pointer W11033419B to replace the control and evap cover. Ran test 128 6.00. Called SM to order parts. ; ordrng 1 W11167902 (EVAP COVER) and 1 W11169516 (CONTROL)
Dan H.
RANGE WHIRLPOOL WFG320M0BW0 Customer complaint that left front burner is not lighting, left front burner lights right up, tested several times, unit is operating as designed
Corina B.
DRYER MAYTAG MGDX655DW1 CC that there is a grinding noise when running the dryer. Found the one glides is broken. Will need a new glide. Called SM to order part. ; ordrng 1 279441 (bearing ring)
Corina B.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 CC that the ice maker is not making ice. Ran test 56 e2 lost home position. Ran test 59 and 57, failed both test. Ran test 45 unit filled. Will need a new ice maker. Called Sm to order part.; ordrng 1 W11188383 (ICEMAKER)
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Customer had complaints of missing parts and not sealing. All parts are in unit and all doors are sealing ok. No issues with unit.
Corina B.
REFRIGERATOR WHIRLPOOL ED5PVEXWS13 CC that the ff fluctuates in temp. Found the ff at the coldest setting. Will need a thermostat. Called SM to order part; ordrng 1 WP2198202 (thermostat 8340), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Chad P.
WASHER WHIRLPOOL WFW92HEFC0 Found boot drain holes restricted. Removed boot and cleaned and flushed drain holes. Op test ok.
Corina B.
REFRIGERATOR FRIGIDAIRE LFHT2117LW8 The wires to the ice maker are not long enough to plug unit in. Took pic. Called SM to do research on ice maker. ; ordrng 1 241798224 (ice maker)
Dan H.
REFRIGERATOR WHIRLPOOL AFI2538AES Customer complaint that unit is not making ice, cycled ice maker, ice maker did not cycle, ice maker is recieving 120vac, unit needs new ice maker ; ordrng 1 W10583817 (icemaker)
Chad P.
WASHER WHIRLPOOL WTW5590DSQ0 Installed dogs. Op test ok.
Chad P.
WASHER WHIRLPOOL WTW5000DW1 Installed parts listed and put core on truck for return. Op test ok.
Chad P.
WASHER MAYTAG MVWC555DW0 Found basket sensor shorted. Replaced. Op test ok. Cust only had 250.00 for repair. Tech said that was okay. ; used 1 W10913953 (ACTUATOR) from stock
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Customer complaint that unit is not making ice, found fill tube frozen , unit needs new fill valve; ordrng 1 WPW10279909 (valve-inlt)
Jeff M.
DRYER HOTPOINT HTDX100GMWW Installed new part unit op tested good
Jeff M.
WASHER AMANA NTW4516FW2 Installed new part unit op tested good
Chad P.
WASHER WHIRLPOOL WTW5000DW1 Found unit dead with load in it. Plugged unit in and control arched. Unplugged unit. Found pump shorted and took out control. Also, latch broken to gain access to clothing. Needs latch, control, and pump replaced. ; ordrng 1 W10838613 (LATCH) and 1 W10876600 (PUMP) and 1 W11116590 (CONTROL)
Chad P.
RANGE WHIRLPOOL WEG730H0DS0 Found unit stored several faults for cooling fan fault. Ran bake. Unit faulted. Needs cooling fan replaced. Unable to locate t.s. Need to order. ; ordrng 1 W11107275 (FAN)
Chad P.
REFRIGERATOR JENN-AIR JS42PPFXDA Only one switch ordered. Need to reorder switch. Cooling as gone back to normal. ; ordrng 1 67001368 (switch- li)
Jeff M.
DISHWASHER MAYTAG MDB4949SDZ0 Again explain to the customer the cabinet is expanded from all the water exposure that the wood his had. With the dishwasher removed the door operates just fine
Chad P.
DISHWASHER WHIRLPOOL WDP370PAHB0 Found drain hose will not stop passing water through the pressure relief. Needs drain hose assy replaced. ; ordrng 1 W10842407 (HOSE ASSY)
Jeff M.
COOK TOP KITCHENAID KCGD500GSS00 Installed new part unit op tested good.
Jeff M.
DISHWASHER AMANA ADB1100AWW5 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL WTW8540BW Installed new part unit op tested good
Chad P.
RANGE WHIRLPOOL n/a Gave Cust a cwow. She said a new unit is being delivered and the ll was supposed to cancel. Tech said he would note it and if service is needed to contact the office back. ; saved tckt
Arthur V.
DRYER ROPER RGD4440SQ0 Found gas coils open. Replaced with truck stock. Op test good ; used 1 279834 (COIL) from stock
Paul P.
REFRIGERATOR WHIRLPOOL KSF26C4XYY03 Tested door U.I. And ice maker operations. User interface sending proper voltage to controls. Tested ice maker, advances with door open and switch engaged. Was not advancing when door closed. Per pointer W10687894, installed shim WP2177331. Set down mitigation mat.; used 1 WP2177331 (DOOR SPACER) from stock
Robert A.
WASHER GE GUD27ESSMWW Checked over unit, no signs of a leak, water still in tub, no water or power in area, op test ok
Jeff M.
WASHER MAYTAG MVWC425BW0 The main control is not vary responsive. And the drain is seized. The unit needs a new min control and drain pump ; ordrng 1 W10582043 (cntrl-elec) and 1 WPW10276397 (DRAIN )
Robert A.
WASHER WHIRLPOOL WTW8500DC1 Ran diognostics, 9-1 long drain, found drain pump just humming, replaced, op test ok; used 1 W10876600 (PUMP-WATER121.74) from stock
Robert A.
WASHER MAYTAG MVWB865GW0 Cc not enough water, ran diognostics, no codes, ran test 51, good, ran test 52, started deep water wash, unit working as designed, op test okCust not happy with wate leveles
Jeff M.
RANGE WHIRLPOOL WFE530C0EW0 The cust was out of town and the parts sat outside in the rain reorder parts; ordrng 1 W11122542 (CONTROL ) and 1 WPW10181986 (SENSOR )
Corey L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ Customer stated they had to unplugg it yesterday but they had water bottles in it and determined there is nothing wrong with the unit and would like it checked off job
Jeff M.
DRYER ROPER RED4440VQ1 I checked all the fuses they tested good I check the heating element tested good I tested the wire white-red from the start switch to the light blue on the thermal fuse which loops through the centrifugal switch that tested good everything is pointing to a bad timer. And the unit is getting 240vac. I called ab and got a ok to continue with the repair ; ordrng 1 WPW10185972 (TIMER ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
ICE MAKER KITCHENAID KUIC18NNXS2 Customer complaint barely any ice is being made so it was turned off, customer just turned unit on she said as I was walking to the door, unit did it’s 5 min flush, temped at 40, customer has a mini fridge butting up against this unit that runs really hot about 110 degrees, also house has no ac, room temp is 83, this unit will produce less ice dependent on room and water temps, customer says they will move fridge then allow ice maker 24 hours to make ice
Robert A.
DRYER MAYTAG MDE6400AYW Found 1baffle off, tab broken, needs baffleCust to let us know; ordrng 1 WP33001755 (BAFFLE2795) and 2 WP33002973 (SCREW446)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
WASHER WHIRLPOOL WTW4800XQ0 Replaced parts listed, op test good
Brian B.
DISHWASHER KITCHENAID KDTE504DSS0 When tech arrived, machine had been running for 30 minutes. No leaks under machine. Checked filter, filter clogged up. Advised customer that clogged filter can cause back pressure on pump and cause a leak. All functions normal, no leaks on machine. Placed water mat sent pic.
Macaulay G.
WASHER WHIRLPOOL WFW75HEFW0 Replaced main control. All tested ok. Put mitigation mat under washer.
Robert A.
WASHER MAYTAG MVWX655DW1 Ran diognostics, shifter fault, checked connection, good, found cap broken, needs cap and shifter; ordrng 1 W10913953 (SHOFTER) and 1 W11158831 (CAP)
Gabriel P.
DRYER MAYTAG MGD5500FW0 Look at Brian pvr
Robert A.
DISHWASHER WHIRLPOOL WDF330PAHB0 Ran diognostics, 4-3 motor not running, checked connections, good, motor recieving power, needs sump; ordrng 1 W11025157 (SUMP ASM17299), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Paul P.
REFRIGERATOR WHIRLPOOL WRT108FZDW02 Did not use board, original working properly. Replaced door switch, tested operation, all working properly. Did not set down mitigation mat, no water running to refrigerator.
Paul P.
WASHER WHIRLPOOL MVWC400XW0 Tested washer, found F7E5, shifter fault. Inspected washer at belt and motor connections, found gear case starting to leak/miss shifts. Washer will need new gear case and basket lid is damaged.
Corey L.
DISHWASHER WHIRLPOOL DU1030XTXS3 Customer complaint heater not working, found only 6 ohms at element, element failed, quoted for repair; ordrng 1 W10518394 (heater 43.42), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint ff section still too warm, confirmed ff section temped at 58, found air return for ff section blocked with ice, cleared, op test good
Corey L.
DISHWASHER KENMORE 665.13183K802 Customer complaint dishwasher is not washing, confirmed found wash motor just humming during operation, unit needs new wash motor assembly, WPW10056430, customer called and to confirm coverage, and spoke with tech, reviewed totals and customer requested a buy out, so no repair at this time
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Inlet valves are not opening when voltage is sent. Office to order both valves. Put mitigation mat under refrigerator.; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt)
Brian B.
DRYER MAYTAG MGD5500FW0 Machine not heating. Replaced burner assembly and also found stop flow connector on gas line .. bought new gas line from lowes and installed without stop flow. Ran test cycle. Op test ok.
Macaulay G.
DRYER MAYTAG MED9600SQ0 Idler puller and bracket are damaged. Lint screen is torn. Office to order bracket and screen.; ordrng 1 W10120998 (screen) and 1 W10837240 (bracket)
Brian B.
REFRIGERATOR AMANA BBI20TE Machine is 22 yrs old. Found compressor not starting. Used tester to run compressor. Still won’t start. Would need new compressor. Will give est. customer does not want to repair. Do not order parts.
Brian B.
DISHWASHER KITCHENAID KDTM404ESS1 Replaced pump assembly. Ran test cycle. Op test ok. Placed customer tray under machine . No water mat.
Gabriel P.
REFRIGERATOR KITCHENAID KRFC704FPS00 Last visit we were here we replace cover evap and thermistor evap duel still building ice around evap causing to not cool fresh food section,temp was 50 and 48 degrees,found evap frost up ice,found service pointer to replace the board ordering board ; ordrng 1 W11169516 (CNTRL )
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF532SMBM01 Cc condensation magnet door flapper customer had the humidity off explain to her to leave it on at all time and explain what is the cause of happening if she didn’t,opt test ok leave water mat
Arthur V.
RANGE FRIGIDAIRE PLES389ECE Replaced left front potentiometer. Op test good; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Paul P.
REFRIGERATOR AMANA MFI2067AES Part sent was a core return, was defective, could not enter programming or diagnostics. Saved board sent, re installed original board. Set down mitigation mat.; ordrng 1 W10890094 (cntrl-elec)
Brian M.
WINE COOLER WHIRLPOOL WUW55X24DS Cc that unit is loud Replaced rear exhaust fan Part was supplied by whirlpool direct OP TEST OK
Brian M.
DISHWASHER AMANA ADB1400AGW1 Cc of control not working Ran multiple test Unit fills washes and drains as normal OP TEST OK Building management to contact office regarding pop or service call payment
Brian B.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Machine at room temp. Compressor not starting . Ohmed out windings. Windings are intact. Hooked up test box to start compressor. Not starting, will need new compressor. Office to order. Will also order a dye filter as filter that comes with compressor is not . Allow 3 hrs for return visit.; ordrng 1 WPW10143759 (DYE FILTER) and 1 WPW10507886 (COMPRESSOR )
Brian M.
REFRIGERATOR KITCHENAID KRSC503ESS00 Cc of water leaking Found blockage in water drain line for fresh food Removed drain cleared blockage Reinstalled cleaned up water OP TEST OK
Brian M.
REFRIGERATOR FRIGIDAIRE FRT18L4JW Cc that unit not staying cool Freezer -2 ff 44 Unit is packed full of stuff Found plastic bag covering vent hole Compressor and fan are running Evap nicely covered in frost Unit is working as intended Advised on filling freezer to allow proper air flow
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed doors OP TEST OK
Gabriel P.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Cc makes ice when it wants to,ran diagnostics test 3 fans testing,ice maker fan did not turn on, test 56 no error code on icemaker,ran test 57 ,56,45 harvest pass ice maker little noiser,ordering ice fan; ordrng 1 W10845639 (ICE FAN 119.55), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
RANGE WHIRLPOOL WEE760H0DS0 Found issue is with bake element power to element but it never gets red hot only warm. Needs bake element. Customer complaint about rapid preheat is that it takes 12-15 mins to preheat up to 350 which is normal. Customer believes that it should not be called rapid. Also temp setting was on c not f .; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
DISHWASHER KITCHENAID KDTM354DSS4 After replacing adjusters found unit catching on left side. Needs both track assy and new dishrack ; ordrng 1 W10728863 (dishrack) and 1 W11259785 (TRACK LEFT ) and 1 W11259786 (TRACK RIGHT SIDE )
Arthur V.
REFRIGERATOR CROSLEY WCV20/CE0 Upon arrival unit unplugged. Plugged in. Unit started to cool. Advised cust to let cycle and to call back if it quits cooling again. When looking up parts use WCV20F.
Brian M.
DISHWASHER WHIRLPOOL DU900PWKB0 Cc that unit will not run Found unit able to fill but will not wash or drain Motor getting proper voltage Timer not advancing and button switch hard to make selection Also latch to soap dispenser broken Needs motor,timer and button switch 3 parts not available for order ; ordrng 1 303918 (tool) and 1 676413 (latch det.disp) and 1 8269369 (switch,pushbutton 8) and 1 95080 (o-ring whirlpool) and 1 W10428167 (pump&motor) and 1 WP8535371 (timer)
Robert A.
DISHWASHER MAYTAG MDBH969AWS3 Installed sump and valve, ran test cycle, op test ok
Robert A.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Cc too cold in ff area, found set at 4, 3 is recomended, checked and reset t stat placement per pointer, set temp to 3, door seals good, cust to watch
Robert A.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Cc frz light not working, found switch stuck in, corrected, op test ok
David R.
DISHWASHER KITCHENAID KDTM354DSS5 Found no power coming to UI. Check power connection to unit, 120v. Took off control panel. UI connection to control found disconnected. Connected back together. Ran service mode. Functional. Ran normal wash and drain. Op test ok
Gabriel P.
WASHER MAYTAG MVWB865GW0 Cc dont spin or rinse goes to wash sensing wash,sensing,ran diagnostics error F7E5 shifter faulty ask me to check connections there was voltage goin into it but was not shifting ordering new,leave water mat ; ordrng 1 W10754448 (clutch)
David R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Freezer light not working, removed ice from switch, corrected problem. Ice forming on food. No air gaps from seal. Went into test mode and switched defrost mode to a standard defrost every 8 hours. Op test ok.
Arthur V.
DISHWASHER/B-IN WHIRLPOOL WDT730PAHZ0 Found unit motor not starting. Needs motor sump assy. W11085683; ordrng 1 W11085683 (MOTOR SUMO ASSEMBLY )
Dan H.
DISHWASHER KITCHENAID KUDI02FRSS1 Customer complaint that unit is not working, no response from buttons on user interface , found bimetal open, jumped out , user interface lit, installed new bi metal, op test good ; used 1 W10258275 (BIMETAL) from stock
Arthur V.
WASHER MAYTAG MHWE500VP00 When cleaning out air baffle i broke the end off and need to order at our expense. ; ordrng 1 WP8181731 (trap)
Macaulay G.
DRYER WHIRLPOOL WGD9200SQ0 Could not correct button issue. The parts needed are not available. While diagnosing issue, I damaged control board to dryer. Office to order control.; ordrng 1 WPW10110641 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Macaulay G.
WASHER MAYTAG MVWX655DW1 Replaced motor and capacitor. Ran calibration cycle. All tested ok. Put mitigation mat under washer.
Macaulay G.
DRYER WHIRLPOOL WGD4815EW2 Replaced gas valve and timer. All tested ok.
Robert A.
REFRIGERATOR MAYTAG MSB27C2XAM00 Found damper making noise, needs damper; ordrng 1 W11164593 (DAMPER)
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Couldn’t find leak. Advised to keep an eye on unit. All tested ok. Put mitigation mat under refrigerator.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Could not find issue of leak. Advised to watch. Put mitigation mat under refrigerator.
Dan H.
WASHER MAYTAG MVWC416FW0 Installed new agitator, op test good