Local Reviews
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Brian B.
REFRIGERATOR KITCHENAID KSRG25FVMT00 "Found Icemaker not making ice. Ran optics diagnostics, passed , 120v to Icemaker. Mold cracked and leaking. Cycled I/m, no voltage out to water valve. Will need new Icemaker. Office to order part.; ordrng 1 2198597 (icemaker assy)"
Corina B.
REFRIGERATOR MAYTAG MFC2062FEZ01 "Cust showed pop, sent pic. CC that there is a noise when it’s running. Ran diag found the damper motor is grinding when opening and closing. Will need a new damper motor. Called SM to order part.; ordrng 1 WPW10594329 (control)"
Brian B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Icemaker not making ice. Checked temps, 5 freezer, 39 ff, 27 icebox. Icebox fan not running. Found deli drawer board and harness shorted out. Called whirl TL, David, 7723392557. He said this will affect 12 volt supplies and can affect voltage to Icemaker. Will need new deli drawer door as harness is shorted. Office to order part.; ordrng 1 W10815668 (PANTRY DOOR )"
Brian B.
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Machine was replaced by whirlpool about 3 yrs ago. Will update ser number. Found freezer at 45 deg, no frost pattern on evap. Ff temp at 46, frost pattern on evap. Ff evap is new coated evap. Ran step 4 in diag. When on 4-5, valve switched to freezer, and freezer evap started frosting. Does not appear to be sealed system issue. After 5 min on step 5, control ended diag and PO on display. Ran step 4 again and when in 4-5, disconnected 3 way valve. Again only ran for 5 min and then PO on display. Called whirl TL, Ed, 7723394533. Ran again in diag mode with freezer fan disconnected. Did not shut off in in step 4-5. Per TL, replace freezer fan and harness assembly. will also replace power supply board. Office to order parts.; ordrng 1 WPW10453401 (POWER SUPPLY BOARD) and 1 WPW10514110 (FAN AND HARNESS)"
Corey L.
DRYER GE DBXR453EA1WW "Found drum bearing to be the cause of the noise, ordering drum bearing kit, customer has paid for part total difference and labor, customer paid in full; ordrng 1 WE25M40 (BERING KIT 77.71)"
Corina B.
REFRIGERATOR WHIRLPOOL GI6SARXXF04 CC that there is frost in the freezer. Found the gasket not touching. Steamed out the gasket. Optest ok.
Corina B.
RANGE GAS FRIGIDAIRE FFGF3047LSH CC that f10 comes up on the control. Checked the oven sensor 1080 ohms. There is an open relay on the control. Will need a new control. Cust does not want to repair.
Corina B.
REFRIGERATOR WHIRLPOOL WRS325FDAB01 CC that the freezer light are not working and there was water on the water mat. Found the freezer light is dim. Cycled the ice maker and the water no leaks. Will need a new light. Called SM to order part.; ordrng 1 WPW10515057 (light)
Corey L.
WASHER WHIRLPOOL MVWC400XW0 "Customer complaint washer is not spinning, ran diagnostics found f7e1 basket speed fault, f7e7 motor unable to reach rpm, basket moves freely by hand, started high speed spin, no spin just heard humming, bearing has failed, unit needs new gearcase and capacitor, customer does not want repair, pulled down the street to not do pvr in driveway and realized I accidentally charged the ticket total minus the svc, 526.04, spoke with MP, HB please refund customer the difference, 428.89; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WALL OVEN WHIRLPOOL RBD305PDB12 "CC that the unit is dead, checked the fuses, good. The screen is blank. Will not go into diag. Will need a new control and UI. Control is no longer available."
Corina B.
WASHER WHIRLPOOL WTW7300DW0 CC. That the washplate does not move. Ran diag no codes. Ran an auto test. Found the washplate bolt was loose. Tighten the bolt. Started a load with towels. The washplate is not agitating. Will need a new washplate and gearcase. Called SM to order parts. ; ordrng 1 W10752283 (washplate) and 1 W10811956 (drum assy)
Macaulay G.
DISHWASHER KITCHENAID KDTE104ESS1 Unit receiving proper voltage. Drain pump only receiving around 50 vac. Office to control.; ordrng 1 W10854225 (cntrl-elec)
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 CC that the ice maker is not making ice. Found the ice maker is not advancing. Has 120 volts going to the ice maker. Replaced the ice maker from t/s. Optest ok. ; used 1 W10884390 (ICE MAKER ASSY) from stock
Robert A.
DISHWASHER KITCHENAID KUDS30IXSS8 "Installed adj kit and railes, op test ok"
Robert A.
RANGE WHIRLPOOL WFE320M0ES1 "Found ribbon broke, no power from switch; ordrng 1 W10823729 (ELEMENT LF) and 1 WPW10434452 (SWITCH LF)"
Macaulay G.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Unit has another refrigerant leak. Compressor is making a lot of noise. Office to order evaporator, compressor, and dryer.; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)"
Corina B.
REFRIGERATOR MAYTAG MFC2062FEZ01 "Cust showed pop, sent pic. CC that there is a noise when it’s running. Ran diag found the damper motor is grinding when opening and closing. Will need a new damper motor. Called SM to order part.; ordrng 1 WPW10594329 (control)"
Robert A.
WASHER WHIRLPOOL WTW4816FW2 "Found drain pump making noise, jusp humming, lines clear, needs pump; ordrng 1 W10919003 (DRAIN PUMP)"
Robert A.
WASHER WHIRLPOOL WTW4816FW2 "Ran diognostics, 8-1 long / no fill, tested valves, good, ran recal cycle, good, found no syphone break in drain hose, cust to correctDrain is clogged need plumber to correct"
David R.
RANGE KITCHENAID KSEG700ESS0 F8E0 error code. Cooling fan speed too low. Replaced with fan from t/s. Test out a cycle. Op test ok.; used 1 W11107275 (FAN-BLWR) from stock
David R.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Customer had video, loud buzzing sound for a couple seconds then stops Explained noise from damper. Went through service mode, tried to see if noise would come in different test. No noise at all. Icemaker maker making regular noise when dropping ice and when calling for water. Regular noise when ice dispensing from refrigerator. Couple minutes after, loud buzzing noise coming from FF icemaker. Ordering ice maker.; ordrng 1 W11188383 (ICE MAKER)"
David R.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Ice maker will not cycle on its on. Ordering icemaker.; ordrng 1 WPW10764668 (ice maker 148.41), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRS325FDAB01 CC that the freezer light are not working and there was water on the water mat. Found the freezer light is dim. Cycled the ice maker and the water no leaks. Will need a new light. Called SM to order part.; ordrng 1 WPW10515057 (light)
Jeff M.
WASHER MAYTAG MVWX655DW1 The unit Will not agitate it will shift will not spin the unit has open motor windings the control has a motor fault in the shifter fault; ordrng 1 W10913953 (ACTUATOR ) and 1 W11026785 (MOTOR )
David R.
DRYER MAYTAG MED6000AW0 "Replaced strike, catch, plate and door hinge. Op test ok."
Corina B.
WASHER WHIRLPOOL WTW7300DW0 CC. That the washplate does not move. Ran diag no codes. Ran an auto test. Found the washplate bolt was loose. Tighten the bolt. Started a load with towels. The washplate is not agitating. Will need a new washplate and gearcase. Called SM to order parts. ; ordrng 1 W10752283 (washplate) and 1 W10811956 (drum assy)
Jeff M.
RANGE WHIRLPOOL WOS97ES0ES02 The unit Will occasionally display Stuckey needs a new ui; ordrng 1 W10756513 (UI)
Robert A.
RANGE WHIRLPOOL WFE320M0ES1 "Found ribbon broke, no power from switch; ordrng 1 W10823729 (ELEMENT LF) and 1 WPW10434452 (SWITCH LF)"
Jeff M.
WASHER WHIRLPOOL WTW4816FW1 The units drain was on I canceled it out the unit had no codes I ran a test cycle and a calibration cycle op tested good
Jeff M.
DRYER WHIRLPOOL WED7990FW0 There was a sock in the blower fan and the lint filter housing is broken that’s how the sock passed though to the fan; ordrng 1 W10364994 (flywheel) and 1 W11211470 (HOUSING )
Jeff M.
WASHER MAYTAG MVWB865GW0 Cust was using to much soap improperly loading the unit. She mainly just wanted to make sure the unit was operating correctly
Robert A.
WASHER WHIRLPOOL WTW4816FW2 "Found drain pump making noise, jusp humming, lines clear, needs pump; ordrng 1 W10919003 (DRAIN PUMP)"
Paul P.
KITCHEN WHIRLPOOL WDT730PAHZ0 "Replaced control in dishwasher, tested operation. Now operating properly, no error codes. Set down mitigation mat. Technician took core, also did not need to use heater."
Paul P.
WASHER WHIRLPOOL WFW85HEFW1 "Called ahead, no ans., arrived, no ans. Got a hold of customer, they thought it was for next Thursday, and misunderstood the nature of the call, thought they were getting a new appliance delivered? Please reschedule and confirm details with customer.; saved tckt"
David R.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Customer had video, loud buzzing sound for a couple seconds then stops Explained noise from damper. Went through service mode, tried to see if noise would come in different test. No noise at all. Icemaker maker making regular noise when dropping ice and when calling for water. Regular noise when ice dispensing from refrigerator. Couple minutes after, loud buzzing noise coming from FF icemaker. Ordering ice maker.; ordrng 1 W11188383 (ICE MAKER)"
David R.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Ice maker will not cycle on its on. Ordering icemaker.; ordrng 1 WPW10764668 (ice maker 148.41), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
WASHER MAYTAG MVWC565FW0 "Installed gear case, pulley kit, drive belt and actuator. Tested washer, now operating properly. Set down mitigation mat."
Dan H.
DISHWASHER KITCHENAID KUDC10FXSS6 "Customer complaint that unit started burning, found control board burned, harness was melted, unit will need new control board and harness, customer does not want repair at this time ; ordrng 1 W10871222 (harns-wire 100.84) and 1 W11035586 (cntrl-elec 178.28), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
WASHER WHIRLPOOL WFW72HEDW0 "F9E1 long drain, and F8E3 overflow condition error codes, and F0E1 error code, load detected during clean cycle. Cleared out drain. Also reconnected boot seal on front of washer."
Jeff M.
WASHER MAYTAG MVWX655DW1 The unit Will not agitate it will shift will not spin the unit has open motor windings the control has a motor fault in the shifter fault; ordrng 1 W10913953 (ACTUATOR ) and 1 W11026785 (MOTOR )
Jeff M.
RANGE WHIRLPOOL WOS97ES0ES02 The unit Will occasionally display Stuckey needs a new ui; ordrng 1 W10756513 (UI)
Brian M.
REFRIGERATOR WHIRLPOOL ED5VHEXVB04 "Cc temperature concerns, frost buildup in freezerFound gap in door gasket on top rightSteamed gasket and removed ice build up OP TEST OK"
Brian M.
RANGE WHIRLPOOL KGST307HBS6 Installed parts Programmed board Ran Test bake OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian M.
DRYER GE DPSR610EG0WT Cc of squeaking Found bulkhead damaged Needs upper and lower bulk head felt ring and bearing slides Customer does not want to repair Customer paid svc
Macaulay G.
WASHER WHIRLPOOL WTW6600SW2 "Unit not sensing that basket is disengaged. Needs new rps kit. Also, found service bulletin L8178694A covers for new control and impeller to help keep clothes from tangling. Office to order control, RPS kit, and impeller.; ordrng 1 W10141017 (impeller) and 1 W10183157 (kit) and 1 WPW10189966 (cntrl-elec)"
Jeff M.
DRYER WHIRLPOOL WED7990FW0 There was a sock in the blower fan and the lint filter housing is broken that’s how the sock passed though to the fan; ordrng 1 W10364994 (flywheel) and 1 W11211470 (HOUSING )
Brian B.
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Replaced rear adapter, seals, thermister harness and filter head. Tested water and set controls. Op test ok."
Macaulay G.
WASHER MAYTAG MVWC415EW1 "Unit has lid lock error. Lid lock from truck stock was malfunctioning as well. Office to order lid lock.; ordrng 1 W10838613 (lid lock assembly), used 1 W10838613 (LATCH) from stock"
Paul P.
WASHER WHIRLPOOL WFW85HEFW1 "Called ahead, no ans., arrived, no ans. Got a hold of customer, they thought it was for next Thursday, and misunderstood the nature of the call, thought they were getting a new appliance delivered? Please reschedule and confirm details with customer.; saved tckt"
Gabriel P.
WASHER GE GTW330ASK0WW "Found load size selector switch bad customer set it at super and fills on small,timer was good.ordering selector switch ; ordrng 1 WH12X25295 (selector switch 2 as)"
Arthur V.
WASHER AMANA NTW4516FW2 Found customer is experiencing water hammer when the water valve changes temp This is a plumbing issue not a washer issue. Advise customer to get a plumber to help with this issue
Dan H.
DISHWASHER KITCHENAID KUDC10FXSS6 "Customer complaint that unit started burning, found control board burned, harness was melted, unit will need new control board and harness, customer does not want repair at this time ; ordrng 1 W10871222 (harns-wire 100.84) and 1 W11035586 (cntrl-elec 178.28), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WTW4816FW2 "Cust showed pop, sent pic. CC that the unit does not finish a wash cycle. Found the drain hose on the ground. Raised drain hose to sink. Adjust to secure the drain hose to the sink. Started a normal cycle. Optest ok."
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADB The water was off op tested good
Jeff M.
WASHER WHIRLPOOL WFW70HEBW1 Installed new part unit op tested good
Jeff M.
REFRIGERATOR MAYTAG MFI2269VEB6 When I arived the unit was on and work temp all read normal the unit was pulled out when I got there they can push it back
Paul P.
RANGE WHIRLPOOL WFG505M0BS3 Replaced right side panel on oven.
Macaulay G.
WASHER WHIRLPOOL WTW6600SW2 "Unit not sensing that basket is disengaged. Needs new rps kit. Also, found service bulletin L8178694A covers for new control and impeller to help keep clothes from tangling. Office to order control, RPS kit, and impeller.; ordrng 1 W10141017 (impeller) and 1 W10183157 (kit) and 1 WPW10189966 (cntrl-elec)"
David R.
WASHER AMANA NTW4516FW1 "Full of water, Washer not plugged in. Plugged in and water started draining out of unit. Put into service mode, F9E1 long drain, F0E2 over suds, F0E5 off balance load. Drain pump making weird noise. Took off drain pump and found piece of clothing article lodged in between tub and pump. Cleared everything out. Tested. Op test ok."
Macaulay G.
WASHER MAYTAG MVWC415EW1 "Unit has lid lock error. Lid lock from truck stock was malfunctioning as well. Office to order lid lock.; ordrng 1 W10838613 (lid lock assembly), used 1 W10838613 (LATCH) from stock"
Corina B.
RANGE FRIGIDAIRE FFGF3012TWA CC that the oven does not turn on. 0 amps on the igniter. Checked the control 120 volts. Will need a new igniter. Replaced igniter from the t/s. ; used 1 12400035 (IGNITER 5299) from stock
Gabriel P.
WASHER GE GTW330ASK0WW "Found load size selector switch bad customer set it at super and fills on small,timer was good.ordering selector switch ; ordrng 1 WH12X25295 (selector switch 2 as)"
Corina B.
WASHER MAYTAG A9700 Replaced the hoses. Started a normal and a drain and spin. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Paul P.
WASHER WHIRLPOOL LSQ9645KQ1 "Replaced capacitor in washer.. Did not set down mitigation mat, washer is in basement near floor drain. Washer not operating properly, pump housing is seized up. Office to order drain pump.; ordrng 1 WP3363394 (drain pump)"
Brian B.
MICROWAVE AMANA ACO1520AB Micro not heating and timer counting down too fast. Reset power to unit to reboot board. Set time. Tested unit. All functions now normal. Must have been a glitch on main board. Op test ok.
Paul P.
DISHWASHER WHIRLPOOL WDF510PAYSA Found check valve originally had stuck at drain outlet. Check valve had unstuck. Now drain on dishwasher operating properly.
David R.
DRYER ELE MAYTAG MEDX655DW1 "Pushing start on different cycles. Nothing happening at all. Checked connections, good. Checked power cord to wall, loose. Pushed back in and the unit started, plug kept coming out. Started making a noise, stopped running and only humming. Unit is making a squeaking sound. Customer needs electrician to come and check wall outlet. Ordering motor, pulley, door switch, and timer.; ordrng 1 279827 (motor!dryer) and 1 WP691366 (pulley-idr) and 1 WPW10569603 (switch-dor) and 1 WPW10642928 (timer)"
Robert A.
WASHER KENMORE 110.475126 "Found unit not draining, needs drain pumpCust to let us know; used 1 WPW10730972 (PUMP15500) from stock"
Brian M.
RANGE KITCHENAID KODE507EWH04 Cc that unit not chiming when broil is ready The unit does not have a chime Showed customer on page 5 that chime is only for bake OP TEST OK
Paul P.
WASHER WHIRLPOOL LSQ9645KQ1 "Replaced capacitor in washer.. Did not set down mitigation mat, washer is in basement near floor drain. Washer not operating properly, pump housing is seized up. Office to order drain pump.; ordrng 1 WP3363394 (drain pump)"
David R.
DRYER ELE MAYTAG MEDX655DW1 "Pushing start on different cycles. Nothing happening at all. Checked connections, good. Checked power cord to wall, loose. Pushed back in and the unit started, plug kept coming out. Started making a noise, stopped running and only humming. Unit is making a squeaking sound. Customer needs electrician to come and check wall outlet. Ordering motor, pulley, door switch, and timer.; ordrng 1 279827 (motor!dryer) and 1 WP691366 (pulley-idr) and 1 WPW10569603 (switch-dor) and 1 WPW10642928 (timer)"
Jeff M.
WASHER MAYTAG MVWB835DW4 Plugged the checked for codes ran a recalibration cycle unit tested good ran a drain n spin op tested good
Jeff M.
DISHWASHER GE GDT580SSF5SS Reinstalled the spray arm op tested good
Jeff M.
WASHER MAYTAG 110.2712231 The tenets were improperly using a coin operated system unit tested good when I cycled the unit turned on and operated as normal
Arthur V.
DRYER CROSLEY CED7006GW0 Installed new seal. Op test good. Advised customer to let adhesive cure for 24 hrs
Jeff M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 The unit has a lil Freon. When I cut the cath tube there a little bit of Freon that came out whitch indicates there was Freon in the unit. It will also require a evap; ordrng 1 WPW10608485 (EVAP )
Arthur V.
WALL OVEN ELECTROLUX EW30EW65GS1 Found unit bake relay faulty not sending power to bake element. Some segments missing from clock. Needs erc clock Customer to decide later if repair is wanted
Arthur V.
RANGE AMANA ACR4303MFW1 Replaced broken parts. Op test good
Arthur V.
DRYER WHIRLPOOL WGD5000DW3 Replaced timer and knob. Op test good
Arthur V.
WASHER WHIRLPOOL WFW87HEDW1 Found Drain pump not pumping. Removed debris from inside pump and tested. Unit working properly now. Bill is handled by office of lake county job and family services. There is no funds at this location Contact person would be judy Whiting at 440- 350-4031 called HB and informed her. Unit op test good
Robert A.
WASHER MAYTAG MHWC7500YW0 "Installed pressure switch and drain pump, ran diognostic test cycle, op test ok"
Robert A.
REFRIGERATOR GE DSD26DGWABG "Installed i/m, cycled and filled, op test ok"
Robert A.
DISHWASHER FRIGIDAIRE FFBD2406NB9B "Found knock out still in disposal, removed, op test ok"
Robert A.
RANGE WHIRLPOOL WFE714HLAS0 "Installed bake element, lf element and switch, tested all, op test ok; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
WASHER MAYTAG MVWB765FW1 "Installed control and ui, ran test 51, op test ok"
Brian B.
WASHER MAYTAG MVWB765FW1 "Ran entitlement, verified pop. CC that machine not washing and not enough water . Ran diag, f2e1 code , stuck pad on UI. Cleared code. Ran panel test, all pads working. Ran ser diag, and tested hot and cold water, both working. Ran calibration and auto test, all passed. Ran normal cycle with clothes and selected deep fill. Correct amount of water into machine, all functions normal. Op test ok. Advised customer on proper operation."
Robert A.
FREEZER WHIRLPOOL WZC3115DW00 "Found power to t stat, stat not closing, needs t stat; ordrng 1 WP4-35940-001 (T STAT)"
Brian B.
DISHWASHER MAYTAG MDB7749AWM2 Replaced console. Ran test cycle. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian B.
DRYER MAYTAG MEDB835DW3 "Removed drum and blower housing, replaced blower wheel. Lubricated drum rollers.. Reassembled machine. Ran test cycle, op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
RANGE GAS WHIRLPOOL WFG530S0ES0 "CC that temp is too low. Heated oven to 350. 10 deg low. Increased temp calibration +10 deg, op test ok."
Robert A.
OTR MICROWAVE WHIRLPOOL KMHS120ESS4 Part not in; schdld next appmnt for 11/8 THU !
Brian B.
DRYER MAYTAG MGDB835DW4 "CC that machine not drying small loads. Ran diag, no customer codes. Ran test cycle, operating as designed. Advised customer that too small of a load , the clothes will not contact moisture sensor and dryer may not work properly. Also, rapid dry cycle is a timed cycle, not sensor cycle. Advised customer that she should use timed cycle when doing small loads. Also dryer being vented into garage is not recommended. Op test ok."
Brian B.
WASHER WHIRLPOOL WTW7300DW1 "CC that machine pops ground fault outlet after about 10 minutes. Called whirl TL, Dustin, he said machine cannot be plugged into ground fault outlet . He suggested calling electrician to see if there are any other options, like having arc fault breaker installed instead. Also, he suggested calling cons assist if not happy with machine. Ran diag, no codes. Ran auto test, all functions normal, op test ok.."
David R.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Replaced ice maker. Op test ok.
Brian B.
DRYER ELE GENERAL ELEC GHDP490EF5WW "Replaced listed parts. Also when disassembled, found torn front drum seal and metal worn off of left side panel where drum was rubbing on it and worn belt. Will also need front seal and left side panel and belt. Office to order parts.; ordrng 1 WE09X20441 (FELT SEAL) and 1 WE12M29 (BELT) and 1 WE20X20406 (side panel white)"
David R.
DBL WALL OVEN JENN-AIR JJW9630DDS Replaced fan. Op test ok.
David R.
RANGE WHIRLPOOL WEG745H0FS0 "Replaced bake and broil burner, and regulator. Put into bake and broil to test gas. No gas smell. Op test ok."
Brian M.
WASHER WHIRLPOOL WFW92HEFC0 Installed control OP TEST OK
Brian M.
WASHER GENERAL ELEC GHWN4250D1WW Installed listed partsRan operation testOP TEST OK
David R.
RANGE KITCHENAID KSGG700ESS1 "Error code, F2E0 (Keypad Disconnected), followed tech sheet, unplugged, plugged back in, no error codes showed up. Cleared faults. Ordering assembly manifold. Over tightened screw, small gas leak coming from left gas valve. Gas turned off. ; ordrng 1 W11241301 (ASSEMBLY MANIFOLD)"
Brian M.
WASHER MAYTAG MVWB835DW3 Installed listed partsRan auto test and calibration OP TEST OK
Brian M.
DISHWASHER KITCHENAID KDTE304DPA0 Cc of unit not starting Found Control getting power but not turning on Found no resistance in Ui wires Needs control and Ui ; ordrng 1 W10473845 (panel-cntl) and 1 W10866116 (cntrl-elec)
Brian M.
WASHER WHIRLPOOL WFW9150WW01 Installed control Ran auto test OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Paul P.
DISHWASHER KITCHENAID KUDE60HXSS4 "Tested dishwasher, found water leak below vent, found vent not connected. Reconnected vent, found vent housing is worn, will need replaced. Office to order vent housing.; ordrng 1 WP8269259 (gasket. 30.42) and 1 WPW10469574 (vent 70.31), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
DISHWASHER GE GSD3360D35SS "Found dishwasher soap door assembly not working. Repaired soap door latching mechanism spring. The dishwasher is not draining, will need new pump assembly. Quote today.; ordrng 1 WD26X10051 (mechanism s/s asm), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
WASHER MAYTAG MVWB765FW2 Water drips constantly in to tub from valve. Office to order inlet water valve. SB Web has current information. Please see note on shipping address.; ordrng 1 W11165546 (INLET WATER VALVE)
Corey L.
RANGE WHIRLPOOL WFG540H0ES1 "Customer complaint outer oven door coming apart on left side, confirmed found oven door trim broken where inner door liner secures to outer liner, needs top trim(stainless); ordrng 1 W10335333 (TRIM)"
Corey L.
COOKTOP ELE WHIRLPOOL RCC3024RB05 "Customer complaint right front burner not working, confirmed, found burner filament broken, quoted for repair with customer supplied burner, ok, installed burner, op test good"
Corey L.
DISHWASHER KITCHENAID KDFE204ESS2 "Installed new parts listed, ran full test cycle followed by a normal wash cycle to calibrate the unit, op test good"
Corey L.
WASHER WHIRLPOOL WFW92HEFC0 "Customer complaint of error code f3e1, ran diagnostics found f3e1 water level error, f8e0 steam inlet valve error, f5e2 door lock error, started quick test, found hot water valve not entering unit, shut off valves at unit are open all the way, asked customer to look in basement, found hot water shut off valve in basement shut off, showed customer and turned on, performed another quick test, op test good"
Corey L.
WASHER WHIRLPOOL LSB6400LW1 "Unit also needs counter weight spring, ordering spring kit; ordrng 1 285901 (CW SPRING)"
Corey L.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Installed filter dryer installed evaporator, started putting system in a vacuum and heard a pop, found ff evap low side came apart at aluminum to aluminum connection, evap faulty, ordering new ff evap, CFC tech; ordrng 1 W11116006 (FF EVAP)"
Gabriel P.
DRYER WHIRLPOOL WED4815EW1 "Found metal vibration check underneath drum,check idler pulley ,rollers all good took back panel off check vent and blower housing all good just cheap metal vibration"
Gabriel P.
ICE MAKER KITCHENAID KUIS18PNZB1 No familiar with this machine but talk to 2 senior tech DH and BJ so DH ask me to run diagnostics in manual all thermister pass every thing did pass had me check condenser fan to make sure it was running and it was ask me to order a control if everything working also BJ told me if everything is ok to release the filter out wait 20 minutes till ice drop if it drop a solid ice then it was the filter so I am waiting till it drops it’s a bad control ordering ; ordrng 1 W11034363 (CNTRL )
Gabriel P.
REFRIGERATOR KITCHENAID KRFC604FSS00 Found freezer gasket torn on bottom letting warn air go in freezer found freezer door with ice on the edges customer need new gasket freezer temp and fridge was good ; ordrng 1 W10897938 (gasket-dor)
Gabriel P.
DRYER MAYTAG MEDC215EW1 "No heat is the complain,found heater element snap and read open replace from truck stock ,opt test ok is heating again,customer happy ; used 1 279838 (ELEMENT) from stock"
Arthur V.
WASHER FRIGIDAIRE FFLE3911QW0 Installed agitator and cap. Op test good
Jeff M.
M/W CONVECTION WHIRLPOOL WMH31017HS0 Installed new part unit op tested good
Arthur V.
RANGE MAYTAG MGR7662WS4 "Found unit needs flame spreader. Spreader is warped causing electrode to ground against it ; ordrng 1 WPW10184491 (baffl-brnr), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
RANGE WHIRLPOOL WFE515S0ES0 "Control board fault, also right front and back infinite switches not working properly. Office to order right front and rear infinite switches and control board.; ordrng 1 W11122543 (cntrl-elec) and 1 WP3149400 (switch-inf) and 1 WP3149404 (switch-inf)"
Macaulay G.
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Replaced tracks, adjusters, and screws. All tested ok."
Macaulay G.
WASHER WHIRLPOOL WTW5000DW1 Replaced drive hub kit and calibrated. All tested ok.
Paul P.
RANGE GAS WHIRLPOOL WFG515S0EB "Called customer to confirm, rescheduled appointment.; saved tckt"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Noise was coming from dust shield underneath refrigerator. Adjusted dust shield. All tested ok. Did not collect proof of purchase. Allowing customer 24 hours to email in proof of purchase. Otherwise, billable for service and labor."
Brian M.
REFRIGERATOR GE ZIS42NYB Installed fan delay and replaced screws OP TEST OK
Macaulay G.
DISHWASHER KITCHENAID KDTM354DSS5 Door is not closing all of the time and is causing leaks at corners of door. Also stopping mid cycle. This is caused by the rails keeping top rack from being punched completely back. Office to order both rails. Technical service pointer W10914584C.; ordrng 1 W11259785 (LEFT RAIL) and 1 W11259786 (RIGHT RAIL)
Brian M.
WASHER MAYTAG MVWX655DW1 Cc does not like machineRan auto testOP TEST OK Customer is returning unit to store for different machine
Macaulay G.
WASHER MAYTAG MVWC565FW1 Replaced run capacitor. Ran spin and agitation cycles ok. All tested ok.
Brian M.
DISHWASHER KITCHENAID KDTE404DSS0 Installed sensor OP TEST OK
Arthur V.
M/W CONVECTION MAYTAG MMV1174FZ-2 Replaced control cover and installation nut on right side of cabinet. Op test good
Macaulay G.
REFRIGERATOR WHIRLPOOL ED5FHEXNT00 "Unit not cooling. Office to order thermostat. ; ordrng 1 WP2198202 (thermostat), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
SXS REFRIGERATOR WHIRLPOOL ED2VHGXMT00 "Installed new adaptive defrost control and thermostat knob, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Installed parts, cleared ice, op test good, advised customer to allow 24-48 hrs for temps to settle before adding food"
Dan H.
COOKTOP GAS WHIRLPOOL JGD3430WS00 "Installed new fan switch, op test good"
Brian M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 installed listed parts OP TEST OK not good Called Techline they me check dc voltage from board no good Had me jump the fan harness line unit has a 10ohm resistor that can not be replaced when unit was jumped no resistance shown (open)Open line in cabinet or bad 10ohm resistor Unit is non repairable Customer to call whirlpool and verify proof of purchase before they can go forward Sr file # 7723387790; saved tckt
Jeff M.
DRYER WHIRLPOOL MGDB800VQ Installed new part unit op tested good
Dan H.
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Installed new deli drawer control, op test good , dh only has w11199439 core"
Dan H.
RANGE WHIRLPOOL WGG745S0FE02 "Customer complaint that oven light went out, light socket is recieving 120vac , switch turns power to socket on and off, found bulb blown, installed new bulb from customer stock, op test good"
David R.
RANGE WHIRLPOOL WFG505M0BS3 "Outer door trim coming apart from glass, trim piece on top scratched. Ordering door, trim, and nameplate.Customer to call and schedule when door arrives.; ordrng 1 W11105139 (brkt-glass) and 1 W11176456 (OUTER DOOR) and 1 WPW10481433 (nameplate)"
Jeff M.
RANGE JENN-AIR SEG196 Installed new part unit op tested good
Dan H.
REFRIGERATOR WHIRLPOOL WRT108FZDT02 "Installed new control, op test good"
Gabriel P.
WASHER MAYTAG MVWC565FW0 "Found error code f0e2 Fault is displayed when Suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level. The main control will flush water in attempt to clear Suds. If the water flush is unable to correct the problem, this may indicate:• Not using HE detergent.also found f7e7 Fault is displayed when basket speed sensor detects that target RPM was not reached. • Mechanical friction on drive mechanism or basket (clothing between basket and tub). • Weak motor or run capacitor, or no connection to run capacitor.f7e6 Indicates an open clockwise or counterclockwise circuit of the motor. Delete codes ran auto test and calibration it pass but throw the error code back ordering motor and capacitor ; ordrng 1 W11026785 (motor-drve) and 1 W11158831 (CAPACITOR )"
Macaulay G.
RANGE KITCHENAID KDRS483VSS Replaced handle end caps and screws.
Macaulay G.
RANGE WHIRLPOOL WFE540H0ES1 Replaced hinges on door. Customer is not 100% satisfied with repair results. Still insists that door should hold at any angle that they open it to.
Jeff M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Sump motor is getting power the unit needs a new motor; ordrng 1 W11087376 (SUMP PUMP)
Paul P.
WASHER MAYTAG MTW6500TQ0 "Installed suspension in washer and tested, washer is operating properly. Noise from hot water valve is not abnormal, will not affect operating of washer.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Customer complaint that unit started smoking, found plastic clip that holds upper spray arm on rack had broken off and melted on heater, unit needs new upper spray arm manifold ; ordrng 1 WPW10571946 (manifold)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Installed new control and user interface , op test good"
Dan H.
RANGE GE JGP940KEK2CC "Customer complaint of ticking sound, found ignitor switches shorted, unit needs new ignitor switch set; ordrng 1 WB18T10366 (harness switch 111.13), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER WHIRLPOOL WTW8240YW0 Hesitating to drain water and needs new style bleach dispenser. Office to order bleach dispenser and drain pump. Put mitigation mat under washer.; ordrng 1 W10187307 (washer dispenser asm) and 1 WPW10409079 (pump-water)
Dan H.
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Customer complaint that door gasket is torn and of loud noise, right side door gasket is torn, noise is coming from air damper, unit needs new door gasket and air damper ; ordrng 1 W10830046 (gasket-fip) and 1 WPW10594329 (control)"
Paul P.
RANGE AMANA AGR5330BAS3 Found door glass separated. Need outer door and upper trim. Cyst needs after 2 pm. ; ordrng 1 W11105139 (brkt-glass) and 1 WPW10535793 (glass-door. )
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHS2342LF7 "Found ice maker faulty. Rattachating noise when i forced a cycle. Needs replaced. ; ordrng 1 241798224 (ice maker), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DISHWASHER WHIRLPOOL MDB4949SDZ0 Customer complaint unit fills and never washes. Found unit needs a motor sump assy ; ordrng 1 WPW10591570 (pump&motor)
Arthur V.
WASHER WHIRLPOOL CAE2745FQ0 Replaced water valve. Op test good.
Arthur V.
DISHWASHER/B-IN FRIGIDAIRE PLD2855RFC3 Customer complaint unit making a weird noise. Cleaned out sump and tested unit. No good. . Cust to purchase new does not want repaired
Robert A.
REFRIGERATOR WHIRLPOOL WRS342FIAW00 "Found a short in ui causing intermintent power to auger, needs ui and ice door; ordrng 1 W11082782 (UI) and 1 WPW10714979 (ICE DOOR)"
Robert A.
RANGE MAYTAG MER8674AS0 "Installed bake element' op test ok; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DRYER FRIGIDAIRE LEQ1442FS1 "Replaced heater housing and thermal limiter. Unit is heating. Making a thumping noise. Needs front gliders, one of the clips are cracked. Ordering gliders. ; ordrng 1 137513300 (glide 21.06)"
David R.
DRYER WHIRLPOOL WED8500DC4 "Upon arrival. Customer saying the AF code is still popping up. New air ducts do not match heater box and will not fit into unit. Replaced control. Checked again lint screen, exhaust duct and exhaust fan. No blockage or debris on anything. Turned on dryer, went outside to check air flow. Checked air flow from unit without being vented, good air flow coming through.Called TechlineKurtFile number 7723371076Said check air flow from unit itself while not vented."
David R.
DRYER MAYTAG MEDX655DW1 "Customer said a high pitched noise, intermittent. Checked underneath drum, found loose change. Everything component is tight onto cabinet, no lose bolts. Op test ok."
Brian M.
DBL WALL OVEN WHIRLPOOL KODE300ESS04 customer showed pop took pic Cc of unit flashing error F6e0Found stored codes f2e0 f6e0 f6e4Keypad and board miscommunications Could not get unit to run self test Needs UI and appliance manager board replaced ; ordrng 1 W10801665 (cntrl-elec) and 1 W11087457 (console) and 1 W11179310 (CONTROL )
Brian M.
RANGE WHIRLPOOL C316 Installed switch and reversed other switch OP TEST OK
Paul P.
REFRIGERATOR MAYTAG MFF2055DRH00 "Bottom of right hand door damaged, will need replaced. Office to order right hand white door, cam and bracket.; ordrng 1 LW10721540 (dor-fip) and 1 WP2183805 (bracket) and 1 WPW10470155 (cam-door)"
Paul P.
RANGE WHIRLPOOL WGE745C0FS00 "Main board has short on relay, would need replaced along with door latch assembly. Customer only paying service for today, do not order parts unless they want repair.; ordrng 1 W10877730 (cntrl-elec 308.49) and 1 W11166856 (LATCH-DOOR 121.69), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
REFRIGERATOR WHIRLPOOL WRF989SDAH02 Replaced inverter board in refrigerator. LED lights now operating properly.
Paul P.
M/W CONVECTION WHIRLPOOL WMH31017HS2 "Installed supplied parts, will need another fuse to complete work order.; ordrng 1 W10138793 (fuse)"
Corey L.
WASHER ADMIRAL ATW4676BQ0 "Customer complaint washer will not shut off keeps starting a new cycle after a cycle completes, plugged unit in, unit started a cycle, found shipping tape still on console holding the start/pause button down, removed tape, was able to pause start and cancel a cycle, ran diagnostics, no codes found"
Corey L.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint washer only draining, confirmed plugged unit in and sensing light was flashing, every time I canceled cycle the drain pump just started going, blew through pressure hose, hose is clear, removed back panel to check hose for pinches, no pinches, no signs of excessive suds, pressure sensor switch failing, unit needs new control; ordrng 1 W11116590 (CNTRL)"
Corey L.
WASHER MAYTAG MVWC425BW0 "Customer complaint of clicking sound, found several coins between wash plate and basket, removed basket to shake coins out as well, ran diagnostics, no codes, calibrated unit, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ Installed new part unit op tested good. Found the upper left drawer rail not operating 100%; ordrng 1 W10850332 (LEFT UPPER FREEZER RAIL)
Corey L.
RANGE KITCHENAID KSDB900ESS0 "Installed new control, installed bezels, started bake for 350, waited 30 min, 10 minutes after preheat done signal, temp on load was 346, canceled cycle and started bake cycle at 290, unit beeped right away, after 5-10 minutes temp was down to 314, op test good"
Brian B.
DISHWASHER MAYTAG MDB4949SDE3 "Found right side of door gasket was pulled out. Put gasket back in channel, but gasket is not tight. Will need new gasket. Office to order part. Return tech to use silicone adhesive on bottom 10” of gasket when installing.; ordrng 1 W10300924V (GASKET)"
Brian B.
WASHER MAYTAG MVWC565FW1 "Replaced control. Ran calibration and auto test and drain and spin. Op test ok. Machine in basement, no water mat."
Brian B.
REFRIGERATOR MAYTAG PTB1953DRW "Approx 20 yrs old. Checked temps, 35 ff, 3 freezer.. Found bottom of ff gasket torn. Also, temp control is acting erratically. Will need new control and ff door gasket. Customer has an extended warr, but did not call warr co. She will pay sc and then call warr co for authorization. Do not order parts until authorization # is obtained."
Macaulay G.
RANGE WHIRLPOOL WGG745S0FS02 "Both inner door glasses are warped, allowing heat and moisture into door. Office to order both inner door glasses.; ordrng 2 WP9757706 (glass-door)s"
Brian B.
REFRIGERATOR GE CYE23TSDDSS "Machine at room temp. Compressor and fans not running. Placed into diag and ran step 96 freezer cooling. Compressor and fan started running. Checked fault codes, no relevant codes. Called GE TL, Jason. He said main board may have gone into protective mode due to a voltage issue at the outlet. Checked outlet, is correct. He said can be caused by brownout or electrical storm. He said customer should have an electrician check to make sure machine is on dedicated outlet and especially make sure a Kureg machine is not on same circuit. Customer will have electrician check outlet. Machine is 6 yrs old and customer said this problem has only been happening the last 18 months and has happened at least 6 times. Advised customer that we can replace main board if outlet is correct."
Macaulay G.
DISHWASHER KITCHENAID KUDD01DPPA1 "Unit would need controls and relay board, but all are discontinued."
Macaulay G.
REFRIGERATOR MAYTAG MRT711SMFW00 "Upon arrival , temperatures for freezer were around 10-15 degrees and refrigerator was around 40-45 when set at one above recommended. Spoke with Whirlpool. They said temperatures are normal. Had me test thermistors and control. All tested ok. Advised that temperatures were normal. 7723372405"
Macaulay G.
DRYER ELE GENERAL ELEC GFDR485EF0MC "Upon arrival, all settings tested ok. Heating and advancing properly. Advised to keep an eye on the product."
Dan H.
WASHER WHIRLPOOL MHW5100DW "Customer complaint of f3e1 error code, unit started flashing f3e1(water Level system error ) error when door was closed, ran diagnostics found f3e1( water level system error), f8e1(long/no fill), and f8e3(overflow condition ) error codes, pressure switch tests good, hoses are in good condition, 7nit needs new control ; ordrng 1 W11029844 (cntrl-elec 294.04), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
DISHWASHER WHIRLPOOL WDTA50SAHB0 Replaced sump assembly. All tested ok.
Dan H.
DRYER MAYTAG MGDB765FW0 "Customer complaint that unit is not heating, confirmed, found no gas to unit, advised customer that they need a plumber to correct gas supply, unit is operating as designed"
Dan H.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Installed new door gasket, op test good"
Brian M.
WASHER KENMORE 11025132410 Cc of unit not spinning Found unit to agitate just fine but in spin agitate moves Needs hub replaced Replaced using truck stock (needs replenished please )Ran auto and calibration test OP TEST OK ; used 1 W10528947 (HUB2616) from stock
Gabriel P.
MICROWAVE KITCHENAID KMHP519ESS2 "Magnetron not working properly found no signs of heat I’m ordering parts list giving customer estimate ; ordrng 1 W10561774 (capactr-mg 38.64) and 1 W10754517 (magnetron 201.24 ) and 1 W11256462 (DIODE 19.08), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
RANGE WHIRLPOOL WEG745H0FS0 "Hinge door wasn’t in all the way and it wasn’t lock,took care of it show manager opt test ok"
Robert A.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Found mounting nut missing, meeds mounting nuts; ordrng 2 W11122643 (MOUNTING NUT)s"
Robert A.
OTR MICROWAVE WHIRLPOOL UMV1160CS3 "Ran diognostics, no codes, ran through all tests, good, found door cams warn, saying to close door when door is closed, replaced, op test ok; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Customer complaint that unit is not making ice, cycled ice maker, ice maker cycled but did not fill, valve is recieving 120vac, unit needs new valve; ordrng 1 WPW10341320 (valve-inlt)"
Dan H.
DRYER WHIRLPOOL WED9270XW1 "Installed new drum, op test good"
David R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced panel. Op test ok.
Brian M.
WASHER GE GHWS3605F0RR "Cc water filling up in dispenser and running outRan diagnostics tests, found water running out of dispenser on dispenser fill testPer service bulletin HL01-14, needs dispenser update kit and software update module .; ordrng 1 WH49X20305 (dispenser & vent ser) and 1 WH98R10152 (MODULE)"
Gabriel P.
MICRO OVEN WHIRLPOOL WMH32519FS0 Found interlock switch spring loose fix it show cause and warn cup of water and show customer it was hot opt test ok
Paul P.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Installed freezer door and leveled refrigerator. Set down mitigation mat.
Robert A.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Found harness at bottom of door, wires broken, see pic, needs doorCust to contact manufaturer; ordrng 1 LW10728959 (FRZ DOOR 131314), used 1 1OVRSZ (Oversize Shipping) from stock"
Gabriel P.
WASHER MAYTAG MVWB835DW1 Customer only receive the rotor and screw but he doesn’t have the nut spaner and gearcase fedex miss place it some where or got stolen scheduling customer for friday also customer saw a box on his front neighbor house that mite be the gearcase hes going to talk to him when he gets home then he will call the office if he has the part so we can try to squeeze him for wed or Thursday if possible ; schdld next appmnt for 11/9 FRI 12-5
Corey L.
DRYER MAYTAG MEDB200VQ0 "Replaced parts in kit, op test good"
Macaulay G.
WASHER MAYTAG MVWC360AW0 Unit not shifting into spin. Found teeth of cam were worn. Replaced cam assembly from truck stock. All tested ok.; used 1 W10721967 (PULLEY) from stock
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADM7 Installed new part unit op tested good