Robert A.

WHIRLPOOL DRYER LEQ8611LW1 ound door switch broken, found unit set to air dry, put on high, unit heating. Needs door switch; ordrng 1 WP8066120 (DOOR SWITCH), schdld next appmnt for 8/9 WED !,

Robert A.

MAYTAG REFRIGERATOR MFT2776DEM00 Frz -1, ff 54 evap frozen, thermistor on evap bad, cleared ice, replaced thermistor, ran test 4, good, op test ok; used 1 W10902214 (THERMISTOR44.49) from stock, , Job Cmpltd,

Tim G.

WHIRLPOOL REFRIGERATOR WRF560SEYM04 Found rt ff door not sealing, evap drain frozen, frz door will not close, steamed ff gasket, cleared ice, reset frz door, op test ok; Job Cmpltd,

Tim G.

WHIRLPOOL WASHER GHW9250ML0 Ran diognastic cycle, found drain pump loud, not draining, cleaned glass, replaced pump, ran unit, op test ok; used 1 280187 (PUMP-WATER155.09) from stock, , Job Cmpltd,

Corina B.

WMH31017FS0 WHIRLPOOL MICROWAVE Replaced the main control. Brought core back for return. Optest ok. ; Job Cmpltd

Tim G.

WHIRLPOOL REFRIGERATOR WRT519SZDB02 Installed new control box. Customer had unit unplugged before arrival so no defrosting needed. Advised the customer to allow 12-24hrs for complete cooling. ; Job Cmpltd,

Tim G.

WHIRLPOOL DRYER WED4800XQ4 Complaint that the unit will not start. Checked and found proper power and the thermal fuse open. Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard. Replaced the fuse, op test good. ; used 1 3392519 ([Alt for WP3392519) from stock, Job Cmpltd,

Tim G.

MAYTAG WASHER MVWC415EW2 Installed new gearcase, ran recal, op test good. ; Job Cmpltd,

Dan H.

MSD2352KEW MAYTAG REFRIGERATOR Recovered refrigerant, installed compressor and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; Job Cmpltd

Tim G.

WHIRLPOOL DRYER LGR8648PW1 Complaint that the unit will not heat or turn off. Checked unit and tested in a high heat timed dry and found the unit to heat. Customer uses the energy perfered cycle. Tested on that cycle and found unit to ignite. Allowed unit to cycle a few times to check the coils. Found after a few cycles the coils to have failed. Quoted customer for repair and replaced coils, op test good. ; used 1 279834 (COIL) from stock, , Job Cmpltd,

Paul H.

WRT318FZDM02 WHIRLPOOL REFRIGERATOR Evacuated system, replaced compressor, drier, evaporator, and heater, also found thermistor damaged, replaced from t/s, pressure checked system, good, pulled to a 30" vacuum for fifteen minutes, held, charged with 3.7 oz of R-134A, pressure good, sealed system, op test ok.; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd

Tim G.

GE REFRIGERATOR PSHF6PGZBEBB Installed new valve and cleared fill tube, op test good. ; Job Cmpltd,

Jeff M.

MHWE251YL00 MAYTAG WASHER Found a hose not attached to the dispenser reattached with a hose clamp unit tested good;

Jeff M.

WDT720PADM2 WHIRLPOOL DISHWASHER Installed new part unit op tested good

Jeff M.

MVWX655DW1 MAYTAG WASHER The unit was working properly for me for the first 20 minutes of testing the machine after that the LED lights on the main control went out. The unit is completely dead. The outlet itself never lost power the unit needs a new control; ordrng 1 W11116592 (CONTROL)

Tim G.

WHIRLPOOL RANGE MER5550AAW Unit caught fire damaging the control panel, both rr and rf knobs, the light switch, and the rr switch. Also found the unit needing the door handel and mounting screws. Checked and found that the control panel, handle, and glass retainer are NLA. Advised the customer that someone will be in contact with them. ; ordrng 1 74003635 (CONTROL PANEL. (NLA)) and 1 74003650 (GLASS RETAINER (NLA)) and 1 74008717 (switch,rocker) and 2 WP74002059 (screw)s and 2 WP74003611 (knob wht)s and 1 WP74003620 (hndle-door. (NLA)) and 1 WP7403P238-60 (switch-inf),

Tim G.

WHIRLPOOL WASHER WTW4815EW0 Complaint that the unit grinds during the agitation cycle. Checked unit and found the internal gears of the gearcase to have failed. Unit needs gear case. ; ordrng 1 W10771759 (gearcase), schdld next appmnt for 8/9 WED 1-4,

Tim G.

MAYTAG WASHER MVWB880BW0 Complaint that the unit leaks every so often after a few loads are done. Customer states that they see water at the front left of the unit. Checked the water pressure into each dispenser and found good. Checked all hose connections and found good. Did find a sign of a leak down the left front of the tub (detergent dispenser). Filled tub completely and ran a agitation and found no leaks. Drained unit and again found a minor leak. Checked the tub for a crack and checked the tub ring. Found the leak coming from the tub ring at the detergent dispenser. Unit needs tub ring. Quoted customer for repair and ordering ring. ; ordrng 1 WPW10550152 (ring-tub. 69.68), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 8/9 WED 1-4,

Corina B.

11079622800 KENMORE DRYER CC that the unit is not drying clothes. Found the outside vent is clogged with lint and other debri. Advised cust to called DRYER VENT WIZARD to clean the vent out. The gas is turning on and off properly. Optest ok. ; Job Cmpltd 11029622800 KENMORE WASHER CC that the unit is not spinning. Ran a express wash agitates and spins. Threw 6 towels in and filled washer, put on a spin. Spun out. Working as designed. Optest ok. ; Job Cmpltd

Dan H.

WRF560SEYM05 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not making ice, ice bin full, ice maker mid cycle when tech arrived, ice maker ejected ice and filled, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd

Corina B.

WMH53520CS5 WHIRLPOOL MICROWAVE Replaced the control board. Sensor was never delivered. Brought back core for return. Have the other control board to return. Optest ok.; Job Cmpltd

Dan H.

GTDP180GD0WW GE DRYER Customer complaint that start button is not working properly, confirmed unit only runs while start button is held, unit needs new motor, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer does not want repair

Corina B.

KDFE104DWH3 KITCHENAID DISHWASHER CC that there is no water going into the unit. Rand diag 6-4 float switch open. Found a spoon under the float switch. Water valve 1.415 k ohms float switch .05 ohms. Plugged everything in, started to fill. Advised cust if it doesnt fill with water to call and order the control board. Called GS to order part.; Job Cmpltd

Dan H.

WRX988SIBM03 WHIRLPOOL REFRIGERATOR Customer complaint that left door mullion is not cathing mullion closer and deli drawer is off track and shevles dont line up, deli drawer is operating properly, found unit unlevel causing mullion to miss closer, leveled unit, mullion catching closer now, op test good, one shelf mount appears to be bent, unit needs new shelf, customer to install themselves ; ordrng 1 WPW10709163 (SHELF

Jeff M.

MVWX655DW1 MAYTAG WASHER Customer is having a problem with the washer not washing properly. The unit had no stored error codes. I recalibrated machine explain The proper use and care of the machine unit tested good; Job Cmpltd

Jeff M.

KRFF707ESS01 KITCHENAID REFRIGERATOR Installed new part unit op tested good ; Job Cmpltd

Dan H.

WMH53520CS7 WHIRLPOOL MICROWAVE Installed new switches and cams, op test good ; Job Cmpltd

Dan H.

WRX735SDBM00 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not making ice, cycled ice maker, ice maker did not start, ice maker is not recieving 120vac, control is not sending 120 vac, unit needs new control; ordrng 1 WPW10614933 (CNTRL)

Chad P.

WDF320PADS2 WHIRLPOOL DISHWASHER Ran unit on normal wash 3x and service test mode. Reset and calibrated. Unit did not fail to operate correctly. No stored faults. Advised to use as normal. If issue return contact wpl back for service. ; Job Cmpltd

Brian B.

WHIRLPOOL REFRIGERATOR JFC2089HPY CC that machine stopped cooling. Machine is now cooling at this time. Some frost on back wall of freezer. Door may have been left ajar causing evap to freeze up. Ran diag and tested all functions. Operating normally. Found freezer door gasket torn. Will need new gasket. Office to order part.; ordrng 1 W10436252 (gasket-fip), schdld next appmnt for 8/9 WED !,

Chad P.

KRFF707ESS01 KITCHENAID REFRIGERATOR Found ff evap frosted over and built up into harness and fan. Needs fan and thermistor harness assy replaced. ; ordrng 1 W11033168 (EVAP HARNESS ASSY)

Brian B.

GE REFRIGERATOR DFE29JGDIWW Called cust. Did not go to home. Cust said freezer bin still does not pull out. Will need new slides. Office to order parts. Will r/s cust. Needs early appt if poss.; ordrng 2 WR17X13170 (slide upper basket)s, schdld next appmnt for 8/9 WED 8-11,

Chad P.

WDT720PADM2 WHIRLPOOL DISHWASHER Arrived to find unit damaged. Inner door panel and outer door panel are damaged. Also frame is damaged. Needs all replaced. Big job 3 job count. No note of damage to unit previously recorded.

Brian B.

WHIRLPOOL REFRIG/SIDE-BY-S WRS325FDAM02 Checked temps 14 frz, 45 ff, Machine was cycled off on temp control. Thermostat was set on 3 and frz on 3 . This is the midpoint on controls. Fans are running and cooling system operating with even frost pattern on evap. Doors are sealing good. Turned control up to 4. Machine started running, but only ran for about 5 min and then cycled off on control again. Tapped on control. Started back up.. Will need new temp control. Office to order part; ordrng 1 WPW10583800 (THERMOSTAT), schdld next appmnt for 8/9 WED !

Paul H.

MHW5500FW0 WHIRLPOOL WASHER Not coming up on Service Bench inquiry, only thing customer has for pop is shipping manifest, took picture, ran diagnostics, f9e1 long drain, ran auto test, drain pump ran continuously, water level in unit hardly changed, cc of lid not unlocking at end of cycle, observed, lid unlocked several minutes after the cycle ended, unlocked as drain pump kicked off, filter is ok, issue is faulty drain pump; ordrng 1 WPW10605427 (pump-water)

Jeff M.

WRB322DMBW WHIRLPOOL REFRIGERATOR Icemaker tested find the bin was full. customer was using more ice than what the icemaker can produce; Job Cmpltd

Robert A.

KITCHENAID DISHWASHER KUDS30IXBL4 Found adjusters broken, replaced, ran diagnostic cycle, good, op test okNote run hot water in sink before starting unit; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock, Job Cmpltd,

Jeff M.

MMV4205DS1 MAYTAG MICROWAVE Installed new part unit op tested good ; Job Cmpltd

Jeff M.

110.22352510 KENMORE WASHER Customer is having an issue with the machine finishing a cycle I found that the machine had a shifter fault code stored. I cleared the code recalibrated the unit I use the shifter recently needs to be ordered; ordrng 1 W10913953 (ACTUATOR)

Paul H.

MAV551EEWW WASHER WHIRLPOOL Unit continues to run at the end of the cycle, does not have a conventional timer, power to control is good, polarity is correct, needs a new board; ordrng 1 WP21002238 (cntrl-elec)

Robert A.

MAYTAG REFRIGERATOR MFW2055FRZ00 Frz set on 1, temp 7deg, ff 42, ran diagnostics, all good, found frz door not sealing, hitting bottom, adjusted door, now sealing, op test ok; Job Cmpltd,

Paul H.

AGR6303MFW0 AMANA RANGE Unit would ignite bake but not broil, checked resistance at DSI, both valve solenoids read 220ohms, good, was not activating broil valve, spark good, DSI needs replaced; ordrng 1 WPW10511278 (module-spk)

Paul H.

WRF767SDEM01 WHIRLPOOL REFRIGERATOR Upon arrival, rc had heavy condensation, further investigating, found mullion not lining with guide correctly, wear on mullion and pivot block present, needs replaced; ordrng 1 W10806457 (rail-mulln) and 1 WPW10344432 (block-piv)

Paul H.

FFFH20F2QWD FRIGIDARE refrigerator Replaced defrost timer and cold control, unit cycled on and began cooling, op test ok.; Job Cmpltd

Robert A.

GE REFRIGERATOR PSH25MGWCBV Installed parts, found evap drain clogged, cleared, op test ok; Job Cmpltd,

Robert A.

WHIRLPOOL WASHER WTW5000DW0 Found unit taken apart, inspected unit, hub stripped, shaft corroded and damaged, needs hub and gearcase; ordrng 1 W10528947 (HUB) and 1 W11035751 (GEARCASE), schdld next appmnt for 8/9 WED ! [**],

Corina B.

KRFC302ESS00 WHIRLPOOL REFRIGERATOR Replaced the million rail. Optest ok.; Job Cmpltd

Paul H.

WEG745H0FH0 WHIRLPOOL RANGE Preheated oven to 350F, gave extra ten minutes for cavity to equalize, checked temp, ; Job Cmpltd,

Alice M.

MVWC565FW MAYTAG WASHER Installed new part unit op tested good ; Job Cmpltd,

Tim G.

WHIRLPOOL WASHER WFW72HEDW0 Installed new pump and tested, op test good pump running. Tested normal cycle to check for leaks, op test good no leaks; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,

Jeff M.

MTX14CYBBRWW GE REFRIGERATOR Customer is having an issue with machine overfilling I found that the water valve is not ceiling correctly allowing water to pass through to the icemaker. The icemaker was originally needed from what the customer explains the unit was producing no ice whatsoever. The unit just need an additional water valve to fix the issue; ordrng 1 WR57X10033 (water valve)

Tim G.

GE REFRIGERATOR PFCF1NJXABB Complaint that the unit is not cooling in either section. Checked unit and found all fans running but the compressor not. Compressor is cold to the touch. Checked and found 120vac to the inverter. Bypassed the inverter with the compressor tester and found the compressor to run. Unit needs the inverter. ; ordrng 1 WR49X10283 (inverter kit), schdld next appmnt for 8/9 WED

Corina B.

KFIS29BBBL00 WHIRLPOOL REFRIGERATOR CC that the unit does not stay cool. Ff 40 fz 32 checked amp draw on compressor .49 amp. The ff evap is aluminum and does not have the coating over it. Found Technical Service Pointer #: W10666205C Special Project S71233. To replace the ff evap. Compressor is noisy when its running. Called GS to order the ff evap, filter and compressor. ; ordrng 1 W10276644 (compressor) and 1 W10917531 (EVAPORATOR) and 1 WPW10143759 (drier-uv), schdld next appmnt for 8/9 WED

Chad P.

KFXS25RYWH2 WHIRLPOOL REFRIGERATOR Replaced seals. I.m. Thermostat open. Replaced ice maker. Op test ok

Dan H.

WEG745H0FS0 WHIRLPOOL RANGE Customer complaint that the oven is not lighting, started bake for 350 degrees, burner lit, ignitor kept arcing and burner shut off, started broil on hi, broil element lit and stayed on, installed extra ground to venturi tab, no change, unit needs new dsi board; ordrng 1 W10860916 (DSI BOARD), schdld next appmnt for 8/9 WED

Dan H.

TGS326RD0 WHIRLPOOL RANGE Customer complaint the left front burner is not lighting, found ignitor arcing out of crack on side of ignitor, burner head screws snapped inside burner base, unit needs new ignitor, burner base, and mounting screws; ordrng 1 WP3368921 (SCREW) and 1 WP8273700 (BRNR BASE) and 1 WP8523793 (IGNITOR), schdld next appmnt for 8/9 WED

Tim G.

KITCHENAID DISHWASHER KDTE404DSS0 Complaint that the unit is still stopping mid cycle and blinking like its loosing power. Found unit in standby mode and entered diagnostics. Found a 8-1 slow drain and a 6-4 open float switch. Let unit continue to run the self test cycle and found that the unit filled for about 2 seconds and then exited out of diagnostics as if it were done. Tried pulling power to reset and found the same result. Checked the float and the drain pump and found both good. Unit will not run through a diagnostics. Communication between the control and the UI appears to be the failure. Ordering both UI and main control. Unit os on its own dedicated circuit with a properly Polarized brand outlet. Both parts covered 2nd-5th.; ordrng 1 W10866116 (cntrl-elec) and 1 WPW10537418 (panel-cntl), schdld next appmnt for 8/9 WEd

Brian B.

WHIRLPOOL WASHER WET4024EW0 Pulled gearcase and replaced c clip that was left off. Replaced motor. Ran a spin cycle. Motor overheated and popped overload in 3 sec. removed pump. Ran motor. Same thing. Removed motor from machine but plugged in harness. Motor still popped the overload. Called FB. We think timer is energizing both motor speeds at same time. Will order another motor and timer. Office to r/s as soon as cust gets parts as they have been without machine for 4 weeks. BJ only on return visit.; ordrng 1 WP3952499 (TIMER) and 1 WP661600

Tim G.

MAYTAG DRYER MEDB850YG0 Complaint that the unit will turn on but not start. Checked and found the thermal fuse open. Customer is using the correct type of venting that is a very short run. Checked the blower housing for obstructions and found none. Quoted customer for labor only as there is no SC per LS and the part is still with in the one year warranty. Replaced fuse and tested, op test good. Found good cycling of the element and no signs that its shorting to the housing. Found good air flow outside. Suggested to the customer that they clean their lint screen with a soft brissel brush under warm water about every two weeks to make sure all the holes are open. ; used 1 WP3390719 (THERMAL FUSE) from stock, Job Cmpltd,

Corina B.

KRMF706ESS01 KITCHENAID REFRIGERATOR Replaced parts listed. Optest ok.; Job Cmpltd

Dan H.

WFW9151YW00 WHIRLPOOL WASHER Installed new control, op test good ; Job Cmpltd

Dan H.

NO MODEL # WHIRLPOOL DISHWASHER Customer refused service after being qouted to install dispenser

Corina B.

NGD4655EW2 AMANA DRYER CC that the drum is not moving. Removed top panel, drum is moving. Turned unit on and found debri in the blower housing. Removed blower housing cleared debri. Optest ok. ; Job Cmpltd

Corina B.

MVWC565FW0 MAYTAG WASHER CC that it sounds like gears are grinding. Ran diag, no codes, ran auto test. Ran a drain and spin. Adjusted the feet to level the tub. Running as designed. Optest ok. ; Job Cmpltd

Tim G.

GE REFRIGERATOR GFE29HGDIBB nstalled new board and found unit to turn on the right off (continous reset). Tech unplugged all output componets and plugged each in one by one. Once all componets were plugged back in other than the ff evap fan unit started and stayed running. Tech plugged in the ff evap fan and unit shut down. Causing the ff fan connection on the board to short. Unit has a strong electrical odor in the ff section caused by the ff fan. Found that this unit is one of the units that need the updated fan kit with the new software. Customer contacting GE to see if they will cover the fan the board needs reordered due to failed ff fan section on board. Spoke to GS. Just incase we have to order fan kit P# WR49X25197; ordrng 1 WR55X28074 (CONTROL), schdld next appmnt for 8/8 TUE !,

Brian B.

WHIRLPOOL WASHER MVWX655DW1 Customer had a leak in fill hose. Plumber already repaired that problem.. ran diag. Drive pulley teeth grinding against clutch teeth.. shifter not moving all the way to wash position. Replaced shifter from t/s. Ran calibration and auto test. Optest ok; used 1 W10913953 (ACTUATOR) from stock, Job Cmpltd,

Brian B.

KITCHENAID DISHWASHER KUDS30IXBT7 ust said that new front panel was ordered. Cust did not receive yet. Called GS. Panel was not ordered yet. Will need new front panel. Office to order. Will r/s cust.; ordrng 1 WPW10195534 (PANEL), schdld next appmnt for 8/8 TUE !,

Brian B.

WHIRLPOOL REFRIGERATOR WRF560SEYM04 Water and ice not working. Found water tank frozen. Used hair dryer to thaw tank. Tested water. Optest ok.; , Job Cmpltd,

Brian B.

WHIRLPOOL REFRIGERATOR WRF560SEYM04 Water and ice not working. Found water tank frozen. Used hair dryer to thaw tank. Tested water. Optest ok.; Job Cmpltd,

Robert A.

WHIRLPOOL REFRIGERATOR WRS322FDAM04 Installed ff door, leveled unit, op test okCust to install name plate; Job Cmpltd,

Robert A.

WHIRLPOOL REFRIGERATOR GZ25FSRXYY5 Installed ice door asm, op test ok; Job Cmpltd,

Tim G.

WHIRLPOOL MICROWAVE KEMS308SSS05 Complaint that the unit displays a F6E0 lost communications error. Removed power from unit and checked the connections and restored the power. Checked the diagnostics mode per the tech sheet looking for the UI versions and AM versions in the windows. Found both to display. Cleared the error and tested a bake cycle and tested the microwave. Both tested good and the error did not appear. Advised the customer to keep an eye on the unit that if it should come back to contact us. ; , Job Cmpltd,

Tim G.

WHIRLPOOL RANGE MGR5745ADW Complaint that the unit has a gas odor to it when not in use. Checked the unit and found the gas off. Pulled unit from the wall and turned the gas on. Used a soapy cloth and checked all connections and found the leak in the home main supply line before the supply hose to the unit. Advised the customer to contact a licensed plumber to have issue resolved. ; , Job Cmpltd,

Tim G.

WHIRLPOOL REFRIGERATOR ED5DHEXWB00 Complaint that the unit isnt making ice. Checked unit and found the ice maker to have stopped mid cycle. Checked power and found 120vac to ice maker. Replaced ice maker and cycled, op test good. ; used 1 4317943 (ICEMAKER) from stock, Job Cmpltd,

Dan H.

WTW7300DW1 WHIRLPOOL WASHER Installed new stator, op test good ; Job Cmpltd

Paul H.

KFIS25XVMS2 KITCHENAID REFRIGERATOR Took temps rc 38, fc 8, unit is cooling properly. Cust replaced start device prior to arrival, observed proper cooling, cust reported popping noise and occasional not cooling, advising cust to keep eye on temps, with recently changed start device, a failing compressor may be occuring

Paul H.

MVWB835DW1 MAYTAG WASHER Ran diagnostics, no error codes, ran test 51, test proceeded all functions passed, cc is lint on washed loads, called Techline for guidance, spoke with Kathy, overloading or mis match loading, load in loose loose heaps around center, sort strenuously, turn extra rinse option, issue is use and care related, explained to customer,

Paul H.

CRSH232PW9A CROSLEY REFRIGERATOR Found sediment build up in piercing valve, opened and closed valve, water flow good, op test ok; Job Cmpltd

Paul H.

MVWB835DW0 MAYTAG WASHER Replaced suspension, ran auto test, good, op test ok; Job Cmpltd,

Jeff M.

KSBS25INBL00 KITCHENAID REFRIGERATOR The uit was not making ice i found the nonstick coating is peeling off the unit needs a new ice maker. Installed new part unit op tested good ; used 1 4317943 (ICEMAKER) from stock,

Jeff M.

AEQ8000FG0 FRIGIDAIRE DRYER The unit is heat i found the out side vent pluged i gave the cust garys #dryer vent wizerd;

Chad P.

WFW95HEDW0 WHIRLPOOL WASHER Found unti stored pressure system fault. Wiring checks good. Switch has power. Needs pressure sensor replaced. ; ordrng 1 WPW10448876 (PRESSURE SWITCH),

Paul H.

WEE745H0FS0 WHIRLPOOL RANGE Replaced knobs, tested, ignited, op test ok; Job Cmpltd,

Paul H.

MEDB835DW3 MAYTAG DRYER Changed sensor board circuit, have continuity all the way to the board. Tested, op test ok; Job Cmpltd,

Dan H.

KBLS36FKB00 KITCHENAID REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 74 degrees, freezer section temperature at 74 degrees, cooling turned off when tech arrived, turned cooling on, evaporator fan is running, condenser fan is running, compressor is not running, used dc power supply, condenser fan started, applied 120vac to inverter board, compressor did not start, unit needs new inverter; ordrng 1 W10629033 (INVTR), schdld next appmnt for 8/8 TUE

Chad P.

MDB6600AWQ MAYTAG DISHWASHER Installed latch assy and control panel. Op test ok. ; Job Cmpltd,

Jeff M.

KMHC319ESS3 KITCHENAID MICROWAVE Installed new part unit op tested good ; Job Cmpltd,

Jeff M.

WRT316SFDM00 WHIRLPOOL REFRIGERATOR Attempted to install the evaporator and filter dryer I got the dryer in but the evaporator tubing sizes are much larger than any tool punch tubing expander that I have i called gs he recommended a CFC senior tech too return and finish the job;

Chad P.

110.45986400 KENMORE WASHER Found trap clogged again. Cleared. Op test no good. Found drum now flopping around. Rear bearing failed. Advised the unit is not worth the cost of repair and not to use it as it is a flood hazard. Cust will be replacing unit

Chad P.

WDT720PADM0 WHIRLPOOL DISHWASHER Installed sump assy. Op test ok. ; Job Cmpltd,

Chad P.

GU2455XTSB0 WHIRLPOOL DISHWASHER Ran normal wash. No abnormal noises at this time. Removed kick plate and observed. All checks good. Removed chopper cover. Minimal debris. Advised to use as normal. Op test ok. ; Job Cmpltd

Chad P.

LG7801XSN1 WHIRLPOOL DRYER Installed bearing ring and felt bearing. ; Job Cmpltd

Corina B.

WRF532SMBM01 WHIRLPOOL REFRIGERATOR CC that the fz has frost and the ff is freezing things. Fz 7* ff 38. Checked the fz seal, tight seal. Fz was set at setting 6, set temp at 4. Ff is set at 4 with the damper setting open to the coldest setting. Advised cust to put drinks on the top shelf of the ff. Ran diag the temp setting is at 5 factory setting. Optest ok. ; Job Cmpltd

Chad P.

WGD92HEFC0 WHIRLPOOL DRYER Found paint pealing off of rear bulk head. There is bubbling behind the paint causing it to flake and peal. Needs rear bulkhead replaced. Big big job. Small working area. 3 job count. G.s. To please review. Cp wondering if it is possible to paint it? ; ordrng 1 WP8520836 (REAR BULKHEAD)

Corina B.

MHW3505FW0 MAYTAG WASHER Replaced the main control and the ui. Brought core back for return. Found the pressure hose switch is broken. Call GS to order part. ; ordrng 1 WPW10448876 (switch-wl), schdld next appmnt for 8/8 TUE

Dan H.

MVWB835DW2 MAYTAG WASHER Customer complaint that unit is making a loud noise, ran diagnostics found f0e3( over loaded) error code, cleared, ran manual test cycle, turned on valves, drain pump, heavy agitate, and high speed spin, no unusual noises heard, unit is operating as designed ; Job Cmpltd

Chad P.

WRB322DMBW00 WHIRLPOOL REFRIGERATOR Found slides binding causing door to not seal correctly and frosting over freezer section. Needs both slides replaced. ; ordrng 2 WPW10120018 (SLIDE)s

Dan H.

KSSC42QVS02 WHIRLPOOL REFRIGERATOR Installed new dispenser pads, op test good ; Job Cmpltd

Jeff M.

NTW4516FW0 AMANA WASHER The unit had a long drain code I change the location of where the drain into i re-calibration the machine unit tested good; Job Cmpltd

Jeff M.

NTW4650YQ amana WASHER The unit suspension is very weak ordered new suspension kit; ordrng 1 W10780048 (SUSPENSION)

Chad P.

KMHS120ESS4 WHIRLPOOL MICROWAVE Only issue at this time is the open and close door fault. Installed harness assy. Op test ok. ; Job Cmpltd

Chad P.

KUDS35FXSS5 KITCHENAID DISHWASHER S23010Found adjusters broken. Replaced. Op test ok. Above s code covers parts and labor. ; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock,

Chad P.

WED4815EW1 WHIRLPOOL DRYER Found door very hard to close. Adjusted striker. Op test ok. ; Job Cmpltd

Brian B.

WHIRLPOOL RANGE MGR5730BDW CC that LR burner not burning properly. Removed burner head and cleaned out orifice. Tested burner, optest ok.; Job Cmpltd,

Robert A.

GE WASHER GTWP2250D0WW Machine not filling or draining. Ran diag. Fault code for failed control push button. Ran step 9, pump on. Only 53 volts to pump. Used test cord to run pump . Pump working.. Will need new control and button. Office to order parts.; ordrng 1 WH01X10088 (start/stop switch) and 1 WH12X10614 (control asm), schdld next appmnt for 8/8 TUE !,

Brian B.

WHIRLPOOL WASHER WTW5000DW1 Machine just hums when plugged in. Drain pump has power but just humming. Checked for obstructions. None found. Needs new pump. Office to order.; ordrng 1 W10876600 (DRAIN PUMP), schdld next appmnt for 8/8 TUE !,

Robert A.

WHIRLPOOL DRYER WED5000DW2 Installed handle, adjusted clasp, op test ok; Job Cmpltd,

Robert A.

KITCHENAID REFRIGERATOR KBSD618ESS00 Installed ice door and motor, op test ok; Job Cmpltd,

Robert A.

KITCHENAID WALL OVEN KODE507EWH02 Complaint, timer did not make any sound, reset sound to max, set timer, watched count down, timer alarmed, ran diagnostics, good, op test ok; Job Cmpltd,

Tim G.

KITCHENAID REFRIGERATOR KRFF305ESS0 Complaint that the unit would not produce ice and that there was a puddle that turned to ice on the floor of the fz section. Checked abd found unit making when arrived. Customer stated they turned water off for a few days and turned back on. Cycled the ice maker to check fill and leaks. Found when the ice maker filled it was splashing out of the fill cup. Found a piece of ice in the cup causing the issue. Removed and cycled again to find a good fill and no extra dripping when valve closed. Customer to watch. ; Job Cmpltd,

Tim G.

WHIRLPOOL REFRIGERATOR WRT314TFDW00 Complaint that the unit is only making 3-4 ice cubes at a time and that the ice maker is leaking into the ice bin. Checked unit and found the fill tube ext. not in the fill cup all the way. Removed ice maker and repositioned ext and cycled ice maker. Found very low pressure to ice maker. Customer has a saddle valve connected to the supply line (see pic), advised cust the flooding hazard associated with this type of valve, recommended cust have the valve replaced with an inline valve. Found the water shutoff valve for the main where the saddle valve is at not open all the way. Cycled ice maker again and found good pressure and now fill completely. ; Job Cmpltd,

Chad P.

KRFF507ESS01 KITCHENAID REFRIGERATOR Found ff evap frosted over. Defrosted evap. Fan checks good. Thermistor checks good. Advised to monitor operations. Op test ok. ;

Dan H.

NED4655EW0 WHIRLPOOL DRYER Customer complaint that unit is not drying clothes, Started timed dry cycle, unit started, unit heated, started automatic dry cycle, unit started, unit heated, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd

Chad P.

WMH31017AS1 WHIRLPOOL MICROWAVE Installed thermistor. Op test ok. ; Job Cmpltd,

Dan H.

ISC23CNEXY02 IKEA REFRIGERATOR Customer complaint that unit is not making ice, found power to ice maker, tried to cycle ice maker, ice maker did not start, after a few mintues ice maker started cycle, ejected ice, and filled, ice maker optics are working, called whirlpool tech line spoke to rick, recommeded replacing user interface, file# 7719695109; ordrng 1 WPW10441688 (user interface ), schdld next appmnt for 8/15 TUE

Chad P.

WRX988SIBM03 WHIRLPOOL REFRIGERATOR , Found small amounts of frosting around upper left and right corners of fz compartment. Steamed out frosting. Steamed and conformed gasket. Advised to leave door closed for the next 20 to 30 min. ; Job Cmpltd,

Chad P.

WRT311FZDW00 WHIRLPOOL REFRIGERATOR Installed service kit. Advised for optimal results shut unit down and defrost it. ; Job Cmpltd,

Jeff M.

MEDC215EW MAYTAG DRYER Customer is having an issue with the dryer not drying. I found the vent plugged with lint i recommended to customer to change over to semi rigid venting see picture of the customers venting.; Job Cmpltd

Jeff M.

NTW4516FW1 AMANA WASHER I installed the new parts I was unable to test the machine due to the shut off water valves for the water supply were very corroded and they look like they were going to fail if I were to touch them they were already in the off position when I got there so I left them in the ff position I recommended for the customer to replace them. potential flood hazard; Job Cmpltd

Jeff M.

NTW4516FW WHIRLPOOL WASHER The unit had a lot drain code. I cleared the code filled with water drain the unit ran a calibration cycle Ran automatic test cycle unit tested good.; Job Cmpltd,

Jeff M.

WZF34X18DW00 WHIRLPOOL FREEZER I called mark at the w.p.t.l we tested the evaporator thermister and it ohmed at 32K ohms at the main control. He recommended for me to thawl the evap out so i can test the the sonsor. I found that it was within range he recommended if everything tested good just to finish defrosting the units and see if it frosts up again. ; Job Cmpltd,

Jeff M.

WRF736SDAM WHIRLPOOL REFRIGERATOR Customer is having moisture and water buildup on the top of the freezer seal. I turned the diverter heater up to help evaporates the water and relvled the fridge unit test good; Job Cmpltd

Jeff M.

WDT720PADM2 WHIRLPOOL DISHWASHER The unit it's not washing properly I found some stuff underneath the float cleaned the foot unit tested good; Job Cmpltd,

Jeff M.

WFW92HEFW0 WHIRLPOOL WASHER Installed new part unit op tested good ; Job Cmpltd,

Paul H.

MVWC415EW2 MAYTAG WASHER Ran diagnostics, no errors, ran auto test, op test ok, cc of too many rinses, called Techline to address, spoke with Kevin, per Whirlpool, if no errors, what unit is doing is sensor driven and is normal. SR# 7719676322.; Job Cmpltd,

Paul H.

WRF535SMBM00 WHIRLPOOL REFRIGERATOR Adjusted level of unit, adjusted FC door, op test ok.; Job Cmpltd,

Paul H.

MTW5570TQ0 MAYTAG WASHER Found sock wrapped around drive shaft, peventing unit from spinning, removed and tested, spinning fine now, op test ok.; Job Cmpltd,

Paul H.

DG210 WHIRLPOOL DRYER Removed debris from blower housing, tested unit, sound and vibration ceased, op test ok; Job Cmpltd,

Paul H.

ATW4675YQ1 ADMIRAL WASHER Replaced suspension and console, tested, no noise, no banging, op test ok; Job Cmpltd,

Paul H.

MVWB835DW0 MAYTAG WASHER Ran diagnostics, f0e5 off balance load, cleared, ran autotest, step 18 fail, med speed spin, tested function with test 11, passed, adjusted level, advised cust to rerun drain and allow air gap for hose extention, no issues found, also discussed loading and sensitivity; Job Cmpltd

Paul H.

MFX2876DRM02 WHIRLPOOL REFRIGERATOR Unit had defrost issue, stuck, performed test 38 forced defrost, heater and bi-metal good, main control needs replaced; ordrng 1 W10843055 (cntrl-elec),

Paul H.

JDS9865BDP JENNAIRE RANGE Convection fan not operating, checked continuity, read 19 and 23 ohms, power is present at board, fan not siezed, spins freely. Issue is control related, needs replaced,

Paul H.

WED9450WW0 WHIRLPOOL DRYER Ran diagnostics, found f01 main control fault, f31 line voltage error, found control shot, needs replaced, quoted control WPW10169969

Jeff M.

WRF535SMBW00 WHIRLPOOL REFRIGERATOR Customer is having a cooling issue with her refrigerator. There is no frost pattern on the evaporator zero he transferred to the condenser and compressor is drawing .6 A there is no head pressure on the compressor I cannot locate the leak. The unit will need a evap and dryer.I have no service in this area I cannot look up parts I cannot look to see what is covered under an extended warranty. Both my iPad and phone have no service. Customer is calling Whirlpool to discuss if they can cover labor and parts she will call us back and let us know;

Jeff M.

KUDS30IXWH6 KITCHENAID DISHWASHER The unit was leaking from the right side I found the seal had a lot of calcium buildup all over it and was very stiff also the upper track are broken and ui the plastic clips that hold it in place are also broken; ordrng 1 W10300924V (SEAL) and 1 W10712394 (adjuster) and 1 WPW10500173 (UI)

Chad P.

AFI2538AES WHIRLPOOL REFRIGERATOR Tightened handle. Cust wanted filter ordered. He can install. Also he wanted knob for oven. Tech added oven knob to this ticket. We do not need to return. Cust will install knob and filter. ; ordrng 1 EDR4RXD1 (FILTER) and 1 WB03K10303 (burner knob - qty 1

Chad P.

WDT710PAYM0 WHIRLPOOL DISHWASHER Found latch not opening. Replaced. Op test ok. ; used 1 W10619006 (LATCH-DOOR)

Chad P.

WED9200SQ1 WHIRLPOOL DRYER Found thermal fuse open. Replaced. Op test no good. Unit is heating on air only setting. Needs control replaced. ; ordrng 1 WPW10174745 (CONTROL), used 1 WP3392519 (THERMAL FUSE) from stock,

Paul H.

KSC24C8EYY02 WHIRLPOOL REFRIGERATOR Installed parts listed. Charged unit. Op test ok. Advised to allow 24 hrs for normal cooling to resume. ; Job Cmpltd,

Corina B.

LSB6200PQ2 WHIRLPOOL WASHER CC that the agitator does not work. Put unit on a spin, basket does not spin. Removed panel found the lid switch is burnt. There is nothing in between the tub and basket. Did not see any oil underneath. Will need a lid switch, wires, gearcase and clutch. Called GS for parts. Will give cust est. cust did not want to repair

Brian B.

WHIRLPOOL WASHER WTW5000DW1 Machine just hums when plugged in. Drain pump has power but just humming. Checked for obstructions. None found. Needs new pump. Office to order.; ordrng 1 W10876600 (DRAIN PUMP), schdld next appmnt for 8/8 TUE !,

Tim G.

WHIRLPOOL DISHWASHER ADB1300AFS1 ADB1300AFS1Complaint that the unit is not draining. Checked unit and found standing water. Pressed the cancel drain button and found the drain pump to come on but unit not drain. Checked the garbage disposal and found the knock-out still in drain port. Uninstalled disposal and removed knock-out. Reinstalled disposal and tested unit, op test good. ; Job Cmpltd,

Corina B.

GX2FHDXVB04 WHIRLPOOL REFRIGERATOR Replaced the brackets. Fz door is closing with a tight seal. Optest ok. ; Job Cmpltd,

Dan H.

IGL730CS0 IKEA RANGE Customer complaint of f8e0 error code, unit will not start, unit is flashing f8e0(cooling fan speed too low, unit needs new cooling fan; ordrng 1 W10860981 (FAN), schdld next appmnt for 8/8 TUE

Dan H.

WFW95HEDW0 WHIRLPOOL WASHER Customer complaint of mold in dispenser, installed new dispenser from customer stock, op test good, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd

Robert A.

KITCHENAID REFRIGERATOR KSC24C8EYP01 Found unit making a vibrating noise, adjusted level, noise gone, auger not running, auger recieving 120vdc, needs auger; ordrng 1 WP2323603 (AUGER MOTOR 156.32), useSHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 8/8 TUE !,

Tim G.

WHIRLPOOL DISHWASHER WDF520PADB5 Installed filter cup, tested unit, op test ok; Job Cmpltd,

Robert A.

MAYTAG WASHER GA512 Inspected unit, reconnected bleach disp, ran unit no leak found, op test ok;, Job Cmpltd,

Tim G.

WHIRLPOOL REFRIGERATOR BR22VW Installed new ff door gasket, op test good. Advised the customer to make sure the door is closed all the way when opening for the first few days. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,

Tim G.

WHIRLPOOL REFRIGERATOR KTRS21KFAL00 Complaint that the unit is leaking water into the ff section from the air damper. Checked and found the floor if the fz frozen over with ice due to the unit not draining during defrost. Quoted customer to clear the ice and snake the drain. Cleared ice and drain, op test good. ; C Job Cmpltd,

Brian B.

FRIGIDAIRE STACK W/D FFLE1011MW0 CC of no cold water. Found hot and cold lines reversed in house plumbing. Reversed hoses. Removed front panel. Found a pillow had come apart and the stuffing was all over lower components. Cleaned out washer. Ran test cycle. Optest ok. Office to bill.;

Robert A.

MAYTAG WASHER GA512 8/1/17 9:06: RA there 8/1 TUE, 8:38 to 9:02, Inspected unit, reconnected bleach disp, ran unit no leak found, op test ok; , Job Cmpltd,

Tim G.

WHIRLPOOL DRYER WED8200YW0 Found belt broken, idler pully broken/missing, element shorted, unit needs cleaned; ordrng 1 WP8544772 (ELEMENT) and 1 WP8547157 (BELT) and 1 WPW10547292 (IDLER PULLY), Cllctd $244.40 CC Ref # 787305303, schdld next appmnt for 8/8 TUE ! [**],

Tim G.

WHIRLPOOL WASHER KAWE577BWH1 Complaint that when the unit is done spinning the unit comes to a hard stop. Tested unit in the spin cycle and opened lid. Found when the unit was stopping it would stop hard enough to move unit. Pulled case and inspected gearcase and clutch asm. Tech did find a lot of what appeared to be dust. Applied droplets of zoom spout to the clutch asm and tested several times to find the unit to now stop properly but the unit to have an abnormal shake to it. Found the base pads needing replaced. Unit will need the clutch asm and base pads. Customer going out of town and request 08/10/17 for return date. ; ordrng 1 285744 (pad-suspen) and 1 285785 (clutch),

Brian B.

WHIRLPOOL WASHER WFW94HEXW2 Replaced motor control unit. Ran co test cycle. All functions now working. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,

Corina B.

MSD2756AEW WHIRLPOOL REFRIGERATOR CC that the unit does not close. Found the door cam are worn down and the FF door is hitting the center of the mullion strip. Door is level and not warped. Called GS. He said the mullion strip could be warped from freezing or foam has expanded

Dan H.

WHD3090GW0 WHIRLPOOL DRYER Customer complaint that control panel is not responding and there is a red light on it, all buttons on user interface are working, red light idps the clean bottom filter light, removed filter, customer cleaned filter, reinstalled and reset filter light, started normal dry cycle, unit started and heated, op test good. ; Job Cmpltd

Chris H.

WTW4616FW0 WHIRLPOOL WASHER Customer complaint that unit is not dispensing hot water when selected, started unit on normal cycle hot water, hot water is dispersing as it should, no codes stored, unable to duplicate any issues unit is operating as designed

Brian B.

WHIRLPOOL WALL OVEN WOS92EC7AS03 CC that food is not cooking evenly. Checked temps at 350 and 450. Oven heated to set temp and held temp. Convection fan cycles periodically. There is nothing else we can change to make oven work any better. Advised cust to call whirl cons assist.; Job Cmpltd,

Brian B.

WHIRLPOOL DRYER WGD8500DW3 Replaced panel. Cust had vent cleaned out and airflow is now good. Ran test cycle.. optest ok.; Job Cmpltd,

Brian B.

KITCHENAID DISHWASHER KDTE104ESS3 Verified pop. Sent pic. Sharp corner on edge of control panel scraping cust leg when she is unloading machine. Used rotary tool to smooth out corner of panel.. optest ok. ; Job Cmpltd,

Robert A.

WHIRLPOOL DISHWASHER MDB7749SBW3 Replaced broken panel. Mounting stud on left side broken. Ran test cycle. Optest ok.; Job Cmpltd,

Brian B.

WHIRLPOOL REFRIGERATOR WRX735SDBM02 CC that water is leaking into ff section. Found fill tube has ruptured. Probably due to water valve weeping. Customer has self piercing saddle type valve installed in basement and also a plastic water line. This type of valve does not allow enough pressure to machine, causing valve to weep. Will need new fill tube and water valve. Also, plastic line is a flood hazard and should be changed to either copper or braided flexline and shut off valve must be replaced with an inline valve. Office to order parts.; ordrng 1 67006317 (tube-water) and 1 WPW10349187 (WATER VALVE), schdld next appmnt for 8/7 MON

Brian B.

WHIRLPOOL LAUNDRY CENTER MVWC565F CC that lights were stuck on and machine would not reset. Reset power to reset. Ran diag. No codes. Ran calibration and auto test. All sounds are normal. Optest ok.; Job Cmpltd, s

Corina B.

WRT311FZDW00 WHIRLPOOL REFRIGERATOR CC that there is ice and frost build up in the fz. Found the fz frame was not siliconed. Siliconed the fz frame and the liner. Optest ok.; Job Cmpltd

Brian B.

WHIRLPOOL REFRIGERATOR WRF555SDFZ01 I/m making ice but auger not working. Found concave surface on door where it contacts door switch. Installed spacer from surplus t/s to depress switch all the way. Tested auger. Optest ok.; used 1 WPW10221048 (SPACER) from stock, Job Cmpltd,

Robert A.

KITCHENAID DISHWASHER KUDK03FTWH3 Closed disp, ran diognastic cycle. No codes, watched cycle, disp did not open inspected disp, found shorted, needs disp; ordrng 1 WPW10199696 (DISP 107.00), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 8/7 MON 8-10,

Robert A.

WHIRLPOOL WASHER WFW75HEFW0 Reset strike, door closing correct, ran diagnostics, good, op test ok; Job Cmpltd,

Dan H.

WTW4800XQ2 WHIRLPOOL WASHER Customer complaint that unit made a popping sound then shut off and now will not start, ran diagnostics no error codes found, started normal wash cycle, lid locked, unit would not start spin and agitate, ran diagnostics again found f7e1(basket speed sensor fault) erro code, per tech sheet test unit needs new shifter, also found suspension rods worn out, unit needs new shifter and suspension rods, customer has unit plugged into ungrounded outlet with 2-3 prong adapter, advised customer to have an electrician install a grounded outlet ; ordrng 1 W10780048 (SUSP RODS) and 1 WPW10006355 (SHIFTER), schdld next appmnt for 8/7 MON

Robert A.

KITCHENAID DISHWASHER KDTE104ESS2 Ran diagnostics, all lite, watched cycle, good, started normal wash, good, reset ui connections, tested unit several times, op test ok; Job Cmpltd,

Robert A.

WHIRLPOOL OTR MICROWAVE WMH31017AW2 Found plastic from turn table ring melted to bottom, plate broken, paint burn, some missing, a spot approx 1"x1 1/2 ", door cracked, unable to fully test due to bare metal, outlet correct, called wptl tj. Sending to safty team, not repairable Sr# 7719673479; Job Cmpltd,

Robert A.

KITCHENAID REFRIGERATOR KSC23C8EYY02 Found ff evap frozen, ran diognastics, all good, cleared ff evap, replaced evap sensor, ran test 4, good, op test ok; used 1 W10902214 (THERMISTOR44.49) from stock, , Job Cmpltd,

Robert A.

KITCHENAID RANGE KFED500ESS02 Ran diognastics, good, tested sensors, good, set both ovens to bake 300, talked w/cust, need to allow 25-30 for preheat, if changing temp, turn unit off and start again with higher temp, after 30 min checked temp, both with n 5 deg of setting, temps good, op test ok; Job Cmpltd,

Robert A.

MAYTAG WASHER MVWB765FW0 , Ran diognastics off bal laod, ran drain and spin, good, ran test 51 all passed, ran test 52, good, op test okUse 2 tablespoons of soap max; Job Cmpltd,

Chris H.

ADB1300AFS1 AMANA DISHWASHER heating element is working as designed, unit was uninstalled and tipping foward when racks are out, properly installed unit for customer as well as corrected drain hose, op test good; Job Cmpltd

Robert A.

WHIRLPOOL WASHER WTW4815EW Ran diognastics, off bal load, ran recal, good, tested adj and spin, good, op test ok; Job Cmpltd,

Robert A.

MAYTAG WASHER MVWB835DW0 Installed c/b, ran test 51, good, ran test 52, good, an spin, good, op test ok; , Job Cmpltd,

Dan H.

WED4815EW1 WHIRLPOOL DRYER Customer complaint that unit would not start/just hums, started timed dry cycle, unit started, unit heated, srptarted automatic dry cycle, unit started, unit heats, unit is recieving correct power from supply, good airflow outside, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd

Dan H.

ABS300J1WW AMANA RANGE Customer complaint that unit went dead, found no power to unit, found breaker tripped, reset breaker, unit powered on, oven is working, cooktop elements are working, op test good

Tim G.

MAYTAG WASHER MVWB835DW2 Complaint of a grinding sound when agitating. Checked under unit and found that the rotor was hitting the floor causing the sound. Lowered all 4 legs as described to service pointer, op test good. ; Job Cmpltd,

Tim G.

WHIRLPOOL WASHER NTW4516FW1 Complaint that the unit doesnt fill and will not advance cycles. Checked unit and found a stored F8E1 long no fill error. Customer had unit uninstalled when arrived. Tech hooked water up and tested. Found the unit to fill in the manual test mode. Drained the water and tested a normal cycle, op test good. Unit fill and began to wash. Checked cold water pressure and found 40psi. Tech not able to duplicate issue. Unit at normal op. ; Job Cmpltd,

Tim G.

WHIRLPOOL DISHWASHER GU1100XTLS1 Complaint that the door is loose. Checked and found the left side door panel screws loose. Tightened all and found the lower lft screw missing. Tested unit and found excessive suds due to leaking rinse aid. Unit needs dispenser and door screw. Tech also noticed the door gasket torn and needing replaced. Tech also advised that the unit isnt mounted to the granit countertop and to becareful when opening and closing the door. ; ordrng 1 W10542314 (door seal) and 1 WP8558129 (dispenser) and 1 WPW10348409 (screw), schdld next appmnt for 8/7 MON 1-4,

Corina B.

MED5100DW1 MAYTAG DRYER CC that the clothes are coming out wet after a cycle. Ran diag no codes. Heater is cycling properly. Called t/l Butch file #7719674763. Said if the element is cycling properly and the steam line is turning off its the main control. Checked the setting and found the wrinkle prevent and damp signal on. Advised cust to turn these off and see if the clothes come out dry. Will call office if the unit is/isnt drying either way on ordering the control board. Called GS to order the main control if the dryer is still not drying

Dan H.

MRT118FFFH01 MAYTAG REFRIGERATOR Customer complaint that unit is freezing things in fresh food section, customer turn cooilin down, now ice cream is soft, fresh food section temperature at 47 degrees, freezer section temperature at 29 degrees, no frozen food found in fresh food section, advised customer on how to adjust temperatures and proper product placement, unit is operating as designed ; Job Cmpltd

Tim G.

WHIRLPOOL WASHER NTW4516FW1 Complaint that the unit doesnt fill and will not advance cycles. Checked unit and found a stored F8E1 long no fill error. Customer had unit uninstalled when arrived. Tech hooked water up and tested. Found the unit to fill in the manual test mode. Drained the water and tested a normal cycle, op test good. Unit fill and began to wash. Checked cold water pressure and found 40psi. Tech not able to duplicate issue. Unit at normal op. ; Job Cmpltd,

Tim G.

WHIRLPOOL REFRIGERATOR WRF990SLAM00 Installed new UI/Light asm, op test good. Advised the customer to allow the ice maker 12-24hrs to produce ice. ; Job Cmpltd,

Tim G.

MAYTAG WASHER MHWE950WW01 Complaint that the bellow is torn and the dispenser drawer face will not stay on. Quoted customer for replacement of both. Customer would like to hold off at this time. Do not order parts. Job Cmpltd,

Tim G.

MAYTAG WASHER MHWE950WW01 Complaint that the bellow is torn and the dispenser drawer face will not stay on. Quoted customer for replacement of both. Customer would like to hold off at this time. Do not order parts.; Job Cmpltd,

Tim G.

WHIRLPOOL REFRIGERATOR WRF757SDEM01 Complaint that the unit is not cooling in the ff section. Checked unit and found the ff evap not defrosting. Pulled cover and steamed evap clear of frost and ice. Found the evap thermistor not in the proper place and not touching the evap. Cleared the evap with steamer, cleaned thermistor with sand paper and placed the thermistor in the proper place. Customer to watch. ; Job Cmpltd,

Tim G.

AMANA WASHER NTW4605EW0 nstalled new motor, cleared errors, and ran a recal cycle, op test good. ; Job Cmpltd,

Chris H.

MMV4205DW MAYTAG MICROWAVE , Customer complaint that unit will not start and displays an open close door message, found upper interlock switch in the closed position, no damage present, opened switch, op test good, if problem reoccurs order interlock switches; Job Cmpltd,

Chris H.

TPS24PPBEBS GE REFRIGERATOR Customer complaint that unit is leaking onto the floor, states its from the icemaker, found icemaker is not the cause of the leak but a clogged evap drain tube, qouted customer, customer states they will defrost thhemselves

Dan H.

NTW4516FW1 WHIRLPOOL WASHER Customer complaint that lid is not locking and unit is not draining, ran diagnostics no error codes shown, ran manual test cycle, lid locks, do is working, ran drain and spin cycle, lid locked, unit spun, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed ; Job Cmpltd

Corina B.

KDTE104EBL3 KITCHENAID DISHWASHER CC that the unit keeps beeping. Hit the cancel button. Then ran a normal wash, filled with water and started running. Door is closing properly. Ran diag, no codes. Calibrated the unit. Optest ok. ; Job Cmpltd

Corina B.

ADB1300AFW1 AMANA DISHWASHER CC that there is no water going into the unit. Found the water shut off valve under the sink was turned off. Filled unit. Optest ok. ; Job Cmpltd

Corina B.

WDF320PADB3 WHIRLPOOL DISHWASHER CC that the unit is not doing anything. Front panel has a big dent in it. Pic sent. Checked voltage at panel, 120 volts. Unit does not respond. Will need a new main control. Cust is paying for a new front panel. Called BB to order part. ; ordrng 1 W10906425 (MAIN CONTROL) and 1 WPW10274895 (panel BLACK 10797), schdld next appmnt for 8/7 MON

Corina B.

WZF34X180W00 WHIRLPOOL FREEZER 7/31/17 10:50: CB there 7/31 MON, 9:50 to 10:47, CC that the unit is not cooling. When arriving unit was turned off. Turned unit on removed evap cove waited 10 min for a frost pattern. Start device is turning on but compressor is not turning on. Used the start box 10.43 amps LRA. Will need a new compressor and filter. Called BB to order parts. ; ordrng 1 WPW10143759 (drier-uv) and 1 WPW10750849 (compressor), schdld next appmnt for 8/7 MON

Corina B.

Chris H.

KSSS48QDX05 WHIRLPOOL REFRIGERATOR Customer complaint that unit is leaking all over the floor, found evap drain pan cracked causing the leak, foil taped crack to get customer bye, unit needs a new evap drain pan, spoke with gs ordering part, rs per customer request; ordrng 1 WP2001264 (pan-drip), schdld next appmnt for 8/16 WED

Dan H.

KBFS25EWWH7 KITCHENAID REFRIGERATOR Customer complaint that unit is leaking water, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good, part is covered per special project S38253; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd