"Replace heater, ran force defrost, opt test ok"

"Installed new control, op test no good , unit thinks lid is open, unit needs new lid lock; ordrng 1 W11394572 (Lock)"

"CC that the unit starts but stops. Confirmed. Found the drum not turning seized. Checked the motor and the blower wheel clear. The motor is seized. Will need a new motor and blower wheel. Cust does not want to repair ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Cc of unit not dispensing detergent and had some questions about unit. Ran diag no error codes. Answered all questions amd showed how the load and go works. Unit is working properly. Op test ok

Cc that left hand side panel is dented. Replaced panel. Op test ok

Unit about 18 years old. Cc unit temps and noise. Found control just beeping and flashing. Not being able to turn compressor on and noise from damper. WP2220377 damper is available but 2307037 control is discontinued.

"Cc takes several cycles to dry clothes and lint building up on bottomChecked airflow through venting to outlet. Airflow is low, louvers are barely opening on outlet. Customer stated they already had a vent company out to clean venting. Found that total vent tube length is 18ft. with three 90 degree elbows including foil vent tube connected to back of unit. Checked airflow at unit outlet, good airflow. Inspected blow wheel and cleaned out housing. Called wp techline, Steve, unit is working as designed, foil vent tube is not recommended, length of venting and number of elbows will restrict airflow. Documentation only."

Cc that the control panel flashes sometimes and that it changes the temperature by it self. Replaced control panel. Programmed to 01 code. Op test ok

"Cc. Unit not spinning. ran diagnostics found f7e1 basket speed sensor fault, cleared error codes. Done manually spin test after canceling spin test lid lock light would not go out, had to unplug unit to unlock. Ohms tested motor windings tested good, ohms tested capacitor, tested good, changed shifter tested unit opt test good.; ordrng 1 WPW10006355 (Shifter)"

"Cc unit leaking, verified and ran test cycle, no water leaking, manually fill tub half way and no leaks, tilted unit and everything is dry, noticed the house cold water valve leaking. Advise customer to have someone fix the valve. Opt test ok"

"Installed new control, op test good"

"CC that the unit is not cooling. Confirmed. 76 ff and Fz. Compressor is not turning on. Used the tester still not turning on. When in diag the compressor and condenser fan are not turning on, 0 volts. The damper is noisy. The left door is hitting the mullion rail closure, will need a new bushing. Will need a control, compressor, damper and bushing. Cust does not want to repair. ; ordrng 1 W10309989 (Compressor) and 1 W10843121 (Drier) and 1 WP67003903 (Damper) and 1 WP67002721 (Bushing) and 1 WPW10207861 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

CC that the ff is not keeping cold enough and the ff is at the coldest setting. Confirmed. Fz 6 ff 41. Control is at the coldest setting. The evap fan is running and the condenser fan is running. Will need a main control. ; ordrng 1 W11035836 (Control)

"CC that the oven does not heat. Confirmed. Found the IGNITOR is weak. Replaced the ignitor from t/s. Heated oven to 350*. Opt test ok. ; used 1 12400035 (IGNITER) from stock"

"Cc questions about time jumping up and down. Ran diagnostics, no error codes. Tested sensors, good. Time can go up and down depending on load size and if clothing is worn touching/swiping sensor. Unit is good. Op Test Ok."

Replaced ignitor. Op test ok

"Cc. Door locked, wont open. Confirmed cc, started unit, drain pump constantly running, door would not unlock. There is a service pointer for this issue, main board is needed as service pointer advised; ordrng 1 W11616491 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit pump not working Connected unit to power and ran diagnostics, found code 7-2 for variable speed motor failure. Unit will need pump/motor replaced. ; ordrng 1 W11460946 (Pump/motor assembly)"

"CC that the unit does not start, close the lid. Confirmed. Found the strike broken. Replaced the strike from t/s. Tested opt test ok.; used 1 W11457841 (Strike) from stock"

Replaced spark module tested unit opt test good.

"Cc: squealingFound drum wore through front housing. Needs front bearing assembly and slides.Customer does not want to repair at this time; ordrng 1 WE14M124 (bearing) and 2 WE1M504 (slide drum (wht))s and 2 WE1M1067 (slide bearing)s, used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc questions about hot and cold water, customer was asking about hot water entering when selecting cold. Then ran diagnostics and found that the cold/hot water was reversed since installed. Correct tested. Good. Unit working properly. Op Test Ok."

Installed damper and led OP Test Ok ;

"Customer complaint that oven quit working, display is blank, 14vdc to user interface , 7nit needs new user interface ; ordrng 1 W11396718 (Ui)"

Cc: broil stuck in on positionOhmed out relay on control. Found relay welded closed. Needs controlControl shows discontinued.; ordrng 1 71001977 (Control(discontinued))

"Customer complaint that unit is not making ice, found ice box frosted over, unit needs new seal kit, part is out of stock so not scheduling return appointment ; ordrng 1 5303918784 (Seal kit)"

"Cc. Unit is loud during operation. Confirmed cc vibrating loudly, took apart unit and found blower wheel cracked replaced blower wheel reinstalled all parts tested unit opt test good."

Customer states unit will shut off and reset by itself and it only happened after the door and control was replaced. So we replaced both control board and door again tested unit as of now everything is working as should asked them to monitor for now opt test good.

"Cc unit not powering onChecked power in to unit at main control, good at 119v. Status LEDs on both main control and HMI board at lit and blinking, but no response from HMI. Unplugged unit several times to power cycle, no good, status LEDs show proper power, but no response from HMI. Checked voltage from ACU header, both 12 and 5vdc present. Unit will need HMI replaced. Customer declined repair at this time. ; ordrng 1 W11478526 (UI panel)"

"Cc when unit oven lights, makes a boom sound. Temperature may also be offRan bake test, on first ignition, unit make a typical noise for rapid thermal expansion as flame came on. Let unit heat up and cycle several times, and monitored temperatures. Oven set to 350 degrees, temperatures averages 352 degrees after several cycles. Advised customer that a whoosh/ poof sound is normal for gas ranges during ignition. No issues found with unit at this time."

"Customer complaint that unit shuts off after a few minutes on normal dry, put wet load in unit , started normal dry cycle, unit is heating, unit stopped heating, burner never lit, started quick dry cycle, burner cycles normally, unit needs new control; ordrng 1 W11531525 (Cntrl)"

"Installed new igniter, op test good"

"Took pop. Cc that the unit will not start. Confirmed, found unit on floatmode. Explain cust why that happens. Also tested water valves, they are working properly. No error codes . Ran calibration and auto test and started a cycle. Pass. Op test ok"

"Cc that the unit wont start. Confirmed. Found door switch broken. Replaced from t/s. Tested unit pass. Also unit has foil vent installed, advise cust to replace with rigid metal or flexible metal. Op test ok; used 1 WPW10569603 (DOOR SWTCH) from stock"

"Owner not here only some contractors working on the house, unit is missing the Ff door but cooling, called owner and let him know we need the door, and unit is working properly but wont cool due to the missing door. Ordering Ff right door; ordrng 1 LW10413519 (dor-fip)"

"Cc unit not working, ran diagnostics and found codes 4-5 for too many suds, 6-4 for float switch open, ran diagnostics and way too much suds in the tub, unit finished without any issues besides the suds, advise customer to add 2 tbps of vegetable oil to dissipate the suds, opt test ok"

Cc of noise Found tub hub damaged Customer does not want to repair ; used 1 W10528947 (drive hub kit) from stock

Cc of no heat Found breaker tripped Tripped breaker ran test cycle OP Test Ok

"Replaced blower fan. After installing still getting F8E0. Followed tech sheet, replace main control. Ordering. ; ordrng 1 W11261165 (Main control, side)"

"CC that the oven does not heat. Found pots and pans in the bottom drawer, could be hitting the igniter. Turned on the oven to 350* sparked and lights. Let the oven cycle several times. Advised cust to move the pots and pans in the bottom drawer. Opt test ok."

"CC that the unit is not cooling. Confirmed. Ff and Fz 75. Hear the compressor buzzing. Service pointer W11634348 Rev B, locked rotor in the compressor. Will need a new compressor ; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11504445 (Coupler) and 1 W11109499 (Drier) and 1 W11504447 (Coupler)"

"Cust showed pop, sent pic. CC that the unit is not draining. Confirmed. Drain pump is rattling. Removed the water from the basket. Broke the strike when lifting the lid. Replaced the strike from t/s. Checked drain pump, clear. Still not pumping the water will need a new drain pump. ; ordrng 1 W11396717 (Drain pump), used 1 W11457841 (Strike) from stock"

"Customer complaint that unit is not cooling, compressor and evaporator fan are running, freezer section temperature at 66 degrees, fresh food section temperature at 68 degrees, no frost pattern on evaporator, system has a leak, unit needs new evaporator and filter drier, customer does not want repair ; ordrng 1 WPW10143759 (Drier) and 1 5303918275 (Evaporator), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc that the unit did not spin the blanket out, had to run it twice. Ran diag, no error codes. Tested unit. Working properly. Explain cust how different unit is compared to old style, and what to do when is off balance. Op test ok"

"Cc unit not collecting lint. Arrived and checked and found lint trap was half full with lint. Checked the back out unit, correct vent and not excessive. Checked filter housing, good, checked airflow outside. Good, short vent, only about 1 foot long. Unit overall checks good. Called techline, tech line agrees that unit is good, since airflow is good and that the lint trap in deed did have lint, that verifies lint trap is working correctly. Techline went over washer could be collecting and getting lint out of clothes, depending on load sizes and types of materials of clothes dryer can have more or less lint. Customer to clean lint build up to outside home vent when needed. Unit checks good, if anyone questions, customer can call whirlpool customer service and give file number and go over anything needed. As far as unit and tech line. Unit is working correctly and properly. Op Test Ok."

Cc unit leaking. Found pin hole leak in back line. Used a fitting from t/s. Tested. Good. No leaks. Op Test Ok. ; used 1 WR02X11330 (5/16 UNION) from stock

"Installed control. Found unit still not reading float switch. Ohmed out from control. Float switch reading open. Ohmed out float switch at float switch. Tested good. Continuity tested harness, checked good. Re connected harness. Unit still not reading float switch. Spoke with bj, has to be issue in harness. Needs harness; ordrng 1 W11568793 (Harness), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit display flickering, verified and no display, took apart and good voltage to control, but nothing making it out, unit needs a main control ; ordrng 1 W11122560 (cntrl-elec), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc. Not draining. Confirmed cc, found wire to drain pump broken. Gave estimate to customer for wire harness. Customer chose to try to fix them selfs.; ordrng 1 W11591637 (Harness), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Customer complaint that unit keeps freezing in back of freezer section , wires hanging out of ice maker , and dispenser lever is sticking, confirmed, defrost heater is working, unit needs new fresh food section ice maker , dispenser module, and control, customer does not want repair ; ordrng 1 242270102 (Dispenser paddle) and 1 243297613 (Ice maker) and 1 242115283 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Cc that the door drops and she has a part that came off as well. Confirmed that part was from spring. Put back together tested it. Op test ok

"New part is broken(see pic), control arced when lid lock was disconnected, reordering lock and control; ordrng 1 W11543997 (Cntrl) and 1 W11394572 (Lock)"

"Installed cam and belt. Ran normal cycle, ran drain and spin. Advised customer to monitor over the next few loads. Op test ok"

Installed actuator and cam. Ran auto test and calibration. Op test ok

"Cc. Grinding noise, and thumping sound. Confirmed cc, noticed grinding noise was dryer vibrating on vent tube. Moved dryer from vent tube grinding sound went away. Still had clunking noise and vibration, looked into drum during operation, noticed the drum was out of true. Placed order for new drum. Office to follow up with appointment, do to part out of stock.; ordrng 1 W10545923 (Drum)"

"Customer complaint that oven temperature is too low, oven temperature sensor is reading correct temperature, started bake for 350 degrees, bake burner lit, temperature after preheat at 285 degrees, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 W11620673 (Cntrl)"

Cc: not dryingFound error codes F28(moisture sensor open) f31(l2 voltage error). Found unit is receiving proper power. Thermal fuse open. Needs thermal fuse. Replaced thermal fuse. Tested. Op test ok ; used 1 WP3392519 (THERMAL FUSE) from stock

"Cc unit not dispensing fabric softener Ran diagnostics, no codes stored. Pulled dispenser drawer and cleaned. Ran manual fabric softener valve test, good flow through dispenser. Ran quick wash cycle, ensured fabric softener selection was turned ON. After cycle, dispense drawer was flushed properly, only residue remaining in dispenser. Advised customer small amount of water/detergent residue may remain. Unable to duplicate dispense issue at this time."

"Cc unit making grind noise when agitatingRan diagnostics, no code stored. Ran manual agitation and spin tests, found noise is coming from drive motor. Drive motor will need replaced. ; ordrng 1 W10890624 (Drive motor)"

"Replaced door, trim, knobs, nameplate, bracket kit. Tested. Unit is working and functioning properly. Nothing is wrong with unit. Op Test Ok."

Cc unit not cycling. Found open thermal fuse. Replaced from t/s. Good. Op Test Ok ; used 1 WP3392519 (THERMAL FUSE) from stock

Replaced the heater. Did not use the control. Brought the control for return. Ran diag the heater is on. Opt test ok.

"Cc that the unit flooded kitchens floor. Removes bottom and confirmed theres a leak, found unit leaking from inverter. Cust will call back if they want to continue.; ordrng 1 WD19X25278 (Inverter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Replaced filter board and wire going to filter board and fuse. Tested microwave, it heats good. Op test ok"

Replaced control board tested unit opt test good.

"Replaced main control, tested. All options and heat working. Good. Op Test Ok."

"CC that the oven is not turning on. Confirmed. 0 amps. 120 volts to the from the igniter. Will need an igniter ; ordrng 1 WB2X9154 (Igniter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

CC that the installers flipped the doors and there is a noise. Confirmed found the plugs missing. Advised cust there are noise with the cooling. Cust can install plugs; ordrng 3 WPW10520307 (Plugs)s

"Installed blower wheel and seal kit. Ran dryer op test, no abnormal sounds/vibrations heard. Op test good."

"Cc unit making loud clicking noise when running Ran dryer op test, confirmed noise, coming from front panel. Pulled front panel, found metal button stuck in felt seal. Removed and reassembled. Restested, no abnormal sounds heard. Op test good."

"Cc unit not cooling Found both sections at room temperature. Compressor not running, compressor start clicking. Checked amp draw on compressor when trying to start, reading 8.7A. Compressor is locked up. Tapped system to check pressure. System is equalized at 20psi. Added nitrogen to 140 psi to check for leaks. Used bubble solution to check all joints in rear compartment and on evaporator. No bubbles found. Called wp techline, Rob, equalization pressure is good, not likely to be a leak that caused compressor to fail, replace compressor and recharge. ; ordrng 1 W11635510 (Compressor) and 1 W11109499 (Drier) and 1 TJAF1200 (1/4 od tube)"

"Customer complaint that unit is not cooling, confirmed, found evaporator frozen solid, loud grinding from defrost timer, defrost thermostat is open, unit needs new defrost thermostat and timer ; ordrng 1 5303918202 (Def tstat) and 1 215846602 (Def tim), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit controls working intermittently Found interface will not respond. Tried several times to access diagnostics, finally was able to get interface to respond. Found fault code 2-2 for no response from UI. UI console will need replaced. Customer declined repair at this time, estimate only. ; ordrng 1 W11302464 (Console)"

"Customer complaint that unit is not starting, lid lock is broken, ran diagnostics found f7e4(basket reengagement failure ) and f7e3(basket engaged during wash) error codes, shifter is not switching from spin to agitate, unit needs new shifter and lid lock; ordrng 1 W11394572 (Lock) and 1 W11481722 (Shifter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Customer complaint of loud noise while washing, started normal wash cycle, unit filled and began washing, no unusual noises heard, unit is operating as designed"

Replaced door. Door comes with control. Will return new control.

"Customer complaint that unit stopped working, confirmed, nothing is working, control is receiving 120vac , unit needs new control, customer does not want repair; ordrng 1 W11399433 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Customer complaint that unit is not heating, placed glass of water in unit and heated for 1 minute, unit heated, unit is operating as designed"

"CC that there is a fault code of f2e0. Confirmed. Ran diag F2e1 stuck key and f2e0 Keypad Disconnected. Sometimes it will work when you trip the breaker and then it doesnt. Will need a new control, ui and harness. Office to reschedule appointments. ; ordrng 1 W10911397 (Ui) and 1 W11025616 (Harness) and 1 W11099813 (Control)"

"Cc: not advancing in cycleFound unit is receiving proper power. Motor not running. Switches checked good. Timer is advancing. Spoke with bj, Ohmed out motor contacts. Found run winding inconsistent. Found timer intermittently not sending power to motor. Needs timer and motorCustomer does not want to repair at this time ; ordrng 1 12002351 (motor-drve) and 1 WP22001255 (timer), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Cc: not drain8ngFound customers plumbing under sink plugged up. Found excessive build up in filter. Unit is drainingParts not needed. Took for return.

Cc: leaking both cornersFound gasket slightly warped. Needs gasket; ordrng 1 W11483553 (Tub gasket)

Retype arm. Opt ng good. The arm keeps falling out of the ice maker. Replaced the ice maker from t/s. Opt test ok; used 1 W10884390 (ICE MAKER ASSY) from stock

Cc unit not working. Found broken door switch. Replaced from t/s. Tested. Good. Op Test Ok.; used 1 WPW10569603 (DOOR SWTCH) from stock

"Recovered refrigerant, used nitrogen to get rid of anything left 140psi, replaced comp and drier, pulled 28'vac w/ pump, watched, good, charged 1.69 oz r600. Unit starting to cool. Good pressures. Give 24 hours to return to normal temps. Op Test Ok ; used 1 TJ90BPV31 (BULLET PIERCING VALVE), and 2 Tjaf1200 () from stock"

"Cc that unit was not draining. Tested unit and it will not drain can hear the pump running but no water pushing out. So we removed drain pump and found a piece of plastic and glass stuck inside which caused drain pump to jam up and broke one of the impellers. Explained to customer and gave her an estimate for the drain pump but she said if it works like that she will rather leave it as is but told her it could be damaged so we put it back together tested unit on a drain but it will not drain out the water we replaced drain pump, still was not draining properly. Removed hoses, blew out hoses for any blockage, hoses seemed clear. Tested voltage to drain pump, voltage tested good at 124v, removed check valve in hose, still not draining properly. Changed sec half of hose, and still not draining properly. Called BJ for assistance, every thing he suggested we had tried. He recommended first half of hose from pump. Gave customer estimate on new hose from pump. Customer will call if they want to continue repairs.; ordrng 1 WPW10545278 (Drain loop), used 1 W10876537 (PUMP-DRAIN), and 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Cc burner flame too highCustomer showed popAdjusted all burners for low simmer flame. Op test good.

"Cc: door not closing, long dry timesFound hinges warped. Someone putting too much weight on door. Adjusted. Ran test cycle. Found unit has good heat and air flow. Restricted air flow to outside vent. Advised to have venting cleared, and advised not to put weight on dryer door. Op test ok"

"Cc that the unit did not spin the clothes out. Ran diag found error code F0E1 load in drum while running clean washer. Tested unit, no issues found. Explain if have off balance unit will not spin and make sure spin is on. Op test ok"

"CC that the ff is not cooling. Confirmed Fz -6 ff 50. Found the freezer fan not running. 120 volts to the fan. Replaced the fan from t/s. Opt test ok. ; used 1 WP2315539 (MOTOR-EVAP) from stock"

"Cc that unit will not heat just gets warm. Ran a test for heater and it will not heat only gets to like 75*. Removed unit from spot ran test and checked for power and had no power getting to it also made sure the thermostat did not trip and it didnt. Customer stated that unit was leaking but he fixed it there was a fork or something that pushed out the seal causing the leak but when it leaked it leaked on top of the control board casing getting inside and damaging the control board took pics of leak damage and board. Will need control board replaced. Gave customer estimate and decided to not to proceed with repair.; ordrng 1 WD21X24899 (Main board), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit not spinning out all the time Ran diagnostics, found codes f7e5 for shifter fault. Ran auto test cycle. Unit did not shift into spin at end of cycle. Replaced shift actuator using truck stock part. Reran auto test cycle, all functions passed, op test good. ; used 1 WPW10006355XXX (XXNO REORDERACTUATOR) from stock"

Installed chute. Cycled ice maker. Op test ok

"Customer complaint that unit is not making ice, ice maker is making ice, unit is operating as designed"

"Customer complaint unit shuts off in 4 minutes on normal dry cycle, started normal dry cycle with wet load, Unit ran longer than 4 minutes, ran diagnostics no error codes found, unable to duplicate the problem , unit is operating as designed"

"Cc. Not cooling in fresh food section, verified cc, took temps of freezer -1 fresh food side 52. Went into test mode, found damper would not open and close. Took cover off damper, found loose wire connection. Made proper connection, ran test again multiple times, tested good. Ran zip tie around wire connectors to ensure proper connection. Informed customer to monitor temps."

CC that the unit will not turn on. Confirmed. Unit is dead. Checked the power at the control 120 volts. Will need a new control. ; ordrng 1 W10906426 (Control)

"Cc: not cooling properlyFound temps in ff section at 38 degrees. Found error codes 0105(condenser fan cannot reach target rpm) 0303(ff temps exceed 50 degrees). Found condenser fan will not ramp to max rpm. Needs condenser fanCustomer does not want to repair at this time ; ordrng 1 WR60X23363 (fan gasket asm), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Cc that after using the self clean the glass broke. Replaced glass and explained to customer the pros and cons of doing the self clean opt test good.

"Replaced gearcase, impeller, cam amd shifter. Ran calibration and drain and spin. Unit is working properly. Op test ok"