We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Strongsville, OH 44136
David R
Job Details: 04/05/2021
"Replaced part. Ran bake 350* good, cycled. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/05/2021
Took temps foun 40* on fresh food section and 8* on freezer. Cust said the when the ice maker stops making ice the ice in the ice bin get Watery . Check pressure on unit was at 0. Advice cust to monitor unit. Replaced ice maker op test ok
We serviced a
WHIRLPOOL WASHER
Model NTW4650YQ0
Near North Olmsted, OH 44070
Marie V
Job Details: 04/05/2021
"Cc that the unit goes through the cycle and then it rinse twice and sometimes takes up to 2 hours and the cycles the she always use is regular and light. Ran diag found error code F7E1 basket speed fault. Check the wires on unit could not find any broken wires all connections are all the way in, replaced main control and ran calibration . Explain cust the new ways that the unit will operate when is filling and the door lock. Ran auto test ass well. Pass. Op test okBrought core for return"
We serviced a
GE REFRIGERATOR
Model ZISB42DYB
Near Chardon, OH 44024
Brian M
Job Details: 04/05/2021
Removed all panels checked unit over for die could not see a physical leak Added 250 psi of nitrogen no leak heard or found Recovered and recharged unit Unit is cooling at this time but will most likely Stop in a few weeks Customer will reach out to office
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Shaker Heights, OH 44122
Dan H
Job Details: 04/05/2021
"Customer complaint that user interface shows f2e1(stuck key) error code when steam from steaming vegetables rises up into user interface, customer showed pic of error code, called whirlpool techline spoke to Bruce, suggested covering food and replacing user interface and harness from user interface to control, part is out of stock so not scheduling return appointment ; ordrng 1 W11132989 (Harness) and 1 W11086141 (Ui) and 1 W10562910 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Beachwood, OH 44122
Dan H
Job Details: 04/05/2021
"Customer complaint that unit is not cooling and not dispensing water, fresh food section and freezer section temperature at 67 degrees, compressor is not running, found hinge cover with reed switch loose causing door to think it was open, tightened, water dispenses, compressor started a few minutes later, low side pressure at 9psi, high side pressure at 150psi, watched gauges pressures are holding, temperature is dropping, advised customer to monitor"
We serviced a
N/A N/A
Model MDBD880AWQ
Near Richmond Heights, OH 44143
Jason N
Job Details: 04/05/2021
"Cc unit not washing Found spray arm disconnected from arm guard plate. Reconnected. Ran wash test, spray pressure is low. Pulled wash assembly apart, found o rings deteriorated, also found upper discharge housing with large cut in the side. Unit needs discharge housing and seal kit. ; ordrng 1 WP6-917075 (Upper discharge housing) and 1 WP6-915435 (Seal kit)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRH00
Near Cleveland, OH 44106
Jason N
Job Details: 04/05/2021
Installed ice maker. Ran manual harvest test. Ice maker indexed properly and fill mold with water. Op test good.
We serviced a
ELECTROLUX RANGE
Model NOTAVAILABLE
Near Chesterland, OH 44026
Brian M
Job Details: 04/05/2021
"Cc unit not baking Found igniter open Needs igniter ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 5304506545 (ignitor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Shaker Heights, OH 44122
Dan H
Job Details: 04/05/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 54 degrees, freezer section temperature at 46 degrees, evaporator fan is running, compressor and condenser fan are running, ice build up on top of evaporator , partial frost pattern on evaporator, unit needs new evaporator and compressor , part is out of stock so not scheduling return appointment ; ordrng 1 W11256565 (Evaporator) and 1 W10507884 (Compressor)"
We serviced a
GE REFRIGERATOR
Model ZISB42DYB
Near Chardon, OH 44024
Jeff M
Job Details: 04/05/2021
The unit is non-repairable see Brians right up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Painesville, OH 44077
Jeff M
Job Details: 04/05/2021
The unit had a frozen block of ice in the ice bin I thought the ice out in the test again
We serviced a
WHIRLPOOL STACK W/D
Model WET4027EW
Near Mentor, OH 44060
Jeff M
Job Details: 04/05/2021
I clean the dryer I called the customer and explain to them it might be a good idea to make this a regular thing everything tested good I took pictures of all the lint I removed
We serviced a
WHIRLPOOL WASHER
Model WTW5550XW0
Near Madison, OH 44057
Jeff M
Job Details: 04/05/2021
The unit has a motor control fault I cleared the code ran a calibration cycle the motor control for came back right away needs a new main control estimate only; ordrng 1 W10393001 (Control) and 1 Sh
We serviced a
GE REFRIGERATOR
Model GSE25GSHKCSS
Near Painesville Township, OH 44077
Jeff M
Job Details: 04/05/2021
The unit was not cooling I pulled the refrigerator out they found the start device was loose fully seated the start device onto the compressor unit tested good
We serviced a
GE WASHER
Model GTW330ASK0WW
Near Kent, OH 44240
Brian M
Job Details: 04/05/2021
Unit not working properly Found unit giving an error for water temp sensor this model does not have a temp sensor board was programmed wrong Will need new board and sum module ; ordrng 1 WH22X32357 (Control board) and 1 WH98R23015001 (module tl27 update 5)
We serviced a
MAYTAG WASHER
Model SAV205DAWW
Near Cleveland, OH 44110
Jason N
Job Details: 04/05/2021
"Cc unit not spinning Confirmed tub will not spin in spin and drain cycle. Checked motor and belt connections, found idler pulley missing and drive belt dry and cracked. Quoted customer for both. Ordering.; ordrng 1 WP40045001 (Idler pulley) and 1 WP27001007 (Belt)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Conneaut, OH 44030
Jeff M
Job Details: 04/05/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Kent, OH 44240
Brian M
Job Details: 04/05/2021
Cc of ice build up in freezer floor Found drain pan clogged Removed clog OP Test Ok
We serviced a
GE WASHER
Model GTW485ASJWS
Near Kent, OH 44240
Brian M
Job Details: 04/05/2021
Installed belt pulley and actuator OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Eastlake, OH 44095
Joe O
Job Details: 04/05/2021
Cc: buzzingFound relay buzzing. Needs relay; ordrng 1 W11384790 (Relay)
We serviced a
TAPPAN RANGE
Model COULD NOT MAKE O
Near Willoughby, OH 44094
Joe O
Job Details: 04/05/2021
"Cc: smoking from vent, cannot read displayCould not make out model number on ms tag(took pic). Ran test bake. Not seeing any smoke. needs control. Found part number on part. Control shows no longer available. ; ordrng 1 318010300 (Control(discontinued))"
We serviced a
MAYTAG DRYER
Model LDE8424ACE
Near Euclid, OH 44132
Joe O
Job Details: 04/05/2021
"Cc: black marks on clothes, screeching noiseFound black residue from roller being worn, found blower wheel noise. Found idler pulley worn, and drum seal getting worn from roller falling off. Needs rear drum seal, rollers, pulley and blower wheel. ; ordrng 1 WP6-3037050 (pulley) and 1 Y303836 (blower wheel) and 2 12001541 (bearing & roller asy)s and 1 WP314820 (seal- tumb)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Aurora, OH 44202
Brian M
Job Details: 04/05/2021
Installed adjuster and pivots Found stops to be missing also filter and screen are warped needs filter screen and stops Customer to install no need for return visit ; ordrng 1 W10872845 (filter) and 2 WPW10508950 (stop)s and 1 WPW10463906 (filter)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Independence, OH 44131
David R
Job Details: 04/05/2021
"F6E3, F6E2, F2E1. Communications error codes. Will need UI and Main control.; ordrng 1 W11112662 (UI) and 1 W11171748 (Control)"
We serviced a
KENMORE DRYER
Model 110.7094299
Near Cleveland, OH 44130
David R
Job Details: 04/05/2021
"Replaced part. Tested, heated and cycled. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Mentor, OH 44060
Joe O
Job Details: 04/05/2021
"Cc: buzzing/humming noiseEntered diagnostics. Ran fan tests, compressor, and baffle tests. Cycled ice maker. Found no abnormal noises. Customer showed video from rear of unit. Noise from video is compressor running. Unit functioning as designed. Advised customer the compressor kicks on and off to maintain temperatures. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Olmsted Township, OH 44138
David R
Job Details: 04/05/2021
Cc unit is not turning on or taking commands. No error codes. Would not go through diagnostics. UI not taking command. Ordering controls and lid lock; ordrng 1 W11130341 (Console) and 1 W11130238 (Control) and 1 W10861642 (Lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Brecksville, OH 44141
Dan H
Job Details: 04/05/2021
"Customer complaint that unit is not making ice and customer is unable to open ice bin, confirmed, ice maker cycled but did not call for water, ice bin lever is broken, unit needs new ice bin and ice maker ; ordrng 1 W11185686 (Ice bin) and 1 W10882923 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Brooklyn, OH 44144
Dan H
Job Details: 04/05/2021
"Customer complaint unit is not cooling properly, fresh food section temperature at 47 degrees, freezer section temperature at 12 degrees, found some frost build up blocking evaporator fan from running, evaporator shows evidence of defrosting, frost is due to customer leave freezer section door open accidentally, cleared frost, op test good job hh"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Amherst, OH 44001
Gabriel P
Job Details: 04/05/2021
Replace parts opt test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Amherst, OH 44001
Gabriel P
Job Details: 04/05/2021
"When arrive agitator was out and cap missing but replace all parts then ran calibration and auto test pass working as design,opt test ok Customer said Stewart suppose to order a cap but they never received it ordering ; ordrng 1 W11050804 (Cap), used 1 WPW10006384 (Belt), and 1 W10721967 (Cam) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Sheffield, OH 44054
Gabriel P
Job Details: 04/05/2021
"Unit was working as designed,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Westlake, OH 44145
Dan H
Job Details: 04/05/2021
"Customer complaint that doors are not level and of scratch and grille is bent, grill is already on order, unit needs new door, screws for kick plate, and door stop cover; ordrng 1 W11395841 (Ff door) and 1 W10789147 (Cover) and 2 WPW10308489 (Screw)s"
We serviced a
CROSLEY DRYER
Model CGD7006GW
Near Cleveland, OH 44111
Dan H
Job Details: 04/05/2021
"Customer complaint that unit is not heating and making a noise, found a quarter stuck in slides, removed, unit is heating, burner is short cycling due to clogged outside vent, cleared, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Olmsted Falls, OH 44138
Marie V
Job Details: 04/05/2021
"Cc that she gets some load that still wet at the end of the cycle and sometimes it works just fine, she has done shed and it still wet but she ran a load the other day and it was fine. Ran diag F8E1 no fill long fill. Found drain hose bellow the 39 and also has about 8 inches inside the drain, this will cause a siphoning problem on unit. Advice cust to use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. And to rearrange the pipe for the drain hoseOp test ok"
We serviced a
MAYTAG WASHER
Model MHW6630HC1
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/05/2021
When arrive found error f0e2 over suds and f5e2 lock failure and f8e1 valve failure clear all error codes ran calibration and auto test pass unit getting cold water advise customer to monitor and to only use 2 tablespoons of detergent and 6 to 7 regular bath towels full load if f8e1 comes back office order valve
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS07
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/05/2021
"Replace parts,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Euclid, OH 44123
Jason N
Job Details: 04/05/2021
"Cc unit making same knocking noise Ran diagnostics, no codes stored. Found unit not level. Leveled unit. Suspension checked good, tub does not bounce. Ran auto test, no abnormal vibrations or noise. Started normal wash cycle with clothing, then switched over to drain and spin. Ran cycle in entirety, no abnormal sounds heard. Advised customer possible load balance issues. Instructed on load sizing and avoiding mixed loads. If offbalance situation arrives, pause unit and redistribute clothing. Unit is working as designed at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWB06
Near Rocky River, OH 44116
Dan H
Job Details: 04/05/2021
"Found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good , part is covered per special project S38253"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Brook Park, OH 44142
Marie V
Job Details: 04/05/2021
"Cc that the unit isnt cooling and that she stopped hearing the compressor. Took temps found 22 on freezer and 60 on fresh food section. Evap fan is not running, check for power was receiving 116 V. Good frost pattern on unit took pics. Unit will need evap fan motor. ; ordrng 1 WPW10128551 (Motor evap fan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Cleveland, OH 44111
Marie V
Job Details: 04/05/2021
"Replaced parts and ran it to check for leaks, no leak. Op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAM4
Near Avon, OH 44011
Marie V
Job Details: 04/05/2021
Cc that the unit leaks sometimes and that is like dirty not clean inside. Removed the front door and started unit found leak at the bezel and gasket on door will need to be replaced. Ordering parts ; ordrng 1 WP8269259 (Gasket) and 1 WPW10334900 (Bezel) and 1 WPW10524469 (Seal door) and 1 WPW10329609 (Vent)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/05/2021
Replace drain pump clear glass but still not draining notice installers install rubber hose I see alot of issue on them clogging up or kinking ordering unit drain hose ; ordrng 1 8269144A (Drain tube hose)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Cleveland, OH 44135
Marie V
Job Details: 04/05/2021
"Cc that the unit will not turn on. Confirmed removed Top and UI , control has the green light flashing every second on and off. Also when unplugged UI and plugged back in started working. Found service pointer w11481344 unresponsive unit. It says to replace HMI. Gave estimate to cust, she will call whirlpool and ask me to bill her thorough mail.; ordrng 1 W11322903 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bay Village, OH 44140
Gabriel P
Job Details: 04/05/2021
Ran normal cycle twice and found no leaks advise customer to monitor unit working as design as right now
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Cleveland, OH 44113
Dan H
Job Details: 04/05/2021
"Customer complaint that unit is not cooling properly, fresh food section temperature at 43 degrees, freezer section temperature at 4 degrees, compressor and condenser fan are running, evaporator fan ps are running, unable to duplicate the problem, unit is operating as designed , if problem should reoccur unit will need control"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Amherst, OH 44001
Marie V
Job Details: 04/05/2021
"Cc that the unit will throw error codes on the screen. Ran diag found F3E2 open or shorted exaust thermistor. Thermistor is on range. Replaced UI. Ran unit and also verify the outside vent, was clear. Advice cust to monitor unit. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/05/2021
"Ran diag found F5E3 lid lock will not unlock F5E2 lid lock will not lock or lock failure. Cleared error codes and tested lock in diag pass, no problems to lock and or unlock. Replaced hinges and door and tested unit again everything worked good, started unit , pass door was locked and then paused machine and it unlocked door when close door press start unit locked door, also all connections on control were all the way in I also inspected the wires on lid lock good.Told cust to monitor unit. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cleveland Heights, OH 44118
Dan H
Job Details: 04/05/2021
"Installed new user interface and control, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Amherst, OH 44001
Gabriel P
Job Details: 04/05/2021
"Found drain hose clogg with plastic from previous issue that I missed clear out,opt test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Chardon, OH 44024
Brian M
Job Details: 04/05/2021
Cc unit not draining Found chopper broken Removed blade Ran test cycle
We serviced a
JENN-AIR SXS REFRIGERATOR
Model JCD2389DES
Near Cleveland, OH 44113
Dan H
Job Details: 04/02/2021
"Customer complaint that unit is not making ice and is leaking water, confirmed, found water line popped off of ice maker fill tube in back , found ice maker fill tube frozen solid, unit needs new valve and water line connected ; ordrng 1 61005626 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Lorain, OH 44053
Gabriel P
Job Details: 04/02/2021
"Replace freezer lights,opt test ok"
We serviced a
JENN-AIR WALL OVEN
Model JGRP430WP01
Near Cleveland, OH 44102
Dan H
Job Details: 04/02/2021
"Installed new user interface , op test no good , called whirlpool techline spoke to Joel, 14vdc coming to user interface , suggested replacing user interface again and ordering directly from Plainfield, file number 7730404780, part is out of stock so not scheduling return appointment ; ordrng 1 WPW10464535 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Elyria, OH 44035
Marie V
Job Details: 04/02/2021
"Cc that the unit makes ice but also a gigant block of ice in the ice bin. When look inside the water line for ice maker has ice as well. Water valve isnt shutting all the way will need new water valve and a water tube for ice maker. Cust will call back if they want to continue with repair ; ordrng 1 W11415785 (Tube water) and 1 WPW10349187 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHS69EJSS0
Near Parma, OH 44134
Dan H
Job Details: 04/02/2021
"Customer complaint that unit is not cooling, confirmed, fresh food section and freezer section temperature at 72 degrees, nothing is running, display Is blank unit needs new control; ordrng 1 241739711 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Parma, OH 44129
Dan H
Job Details: 04/02/2021
"Customer complaint of loud noise, compressor and condenser fan are running, evaporator fan is running, no unusual noises heard, unable to duplicate the problem, unit is operating as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/02/2021
"Cc that the unit stopped draining and then it did, that the unit had 2 lights turned on , on UI and that sometimes she can get it to work and sometimes not. Ran diag 6-4 , float switch open. After test cycle, no error codes. Found drain hose at the sink without a loop, advice cust to adjust the drain hose I tried but I didnt see anything to get it higher for her, she will tell husband about it. Water can be siphoning back to unit when is trying to drain it out. Everything else checked out good, unit has the loop on the side nothing is on drain pump or float switch. Advice cust to monitor. Op test ok"
We serviced a
MAYTAG DRYER
Model LDG9304AAM
Near Painesville, OH 44077
Jeff M
Job Details: 04/02/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/02/2021
"Ccthat the right hand side door is not closing properly, when unit has more things on door it seems to help a little but still wanted us to verify that everything is good. The door was not level adjusted it and unit as well, unit was leaning forward and it wasnt closing properly because of that. Also put some petroleum jelly on gasket. Op test ok"
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Cleveland, OH 44119
Jason N
Job Details: 04/02/2021
"Cc unit making knocking noise.Ran diagnostics, no codes stored. Ran auto test, customer pointed out water hammer noise during filling. All unit functions are normal. Advised customer that they could try installing water hammer arrestors. Unit is working as designed."
We serviced a
GE REFRIGERATOR
Model GFE29HMECES
Near Oberlin, OH 44074
Marie V
Job Details: 04/02/2021
"Replaced parts, advice cust to allow unit 24 hours to reach normal temps. Op test ok"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near East Cleveland, OH 44112
Jason N
Job Details: 04/02/2021
"Cc unit not spinning. Ran diagnostics, found code f5e1 for lid lock fault and f5e2 for lid unlock fault. Manual lid lock test no good. Unit needs lid lock. Replaced lid lock using truck stock. Ran auto test, all functions passed. Op test good.; used 1 W11307244 (Lid lock) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Chagrin Falls, OH 44022
Jason N
Job Details: 04/02/2021
"Cc unit not operatingRan diagnostics, found code f5e2 for lid lock fault. Ran manual lid lock test and auto test, lid lock not engaging. Unit needs lid lock. ; ordrng 1 WPW10482836 (Lid latch)"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Cleveland Heights, OH 44121
Jason N
Job Details: 04/02/2021
"Cc unit ovens not workingCustomer stated both ovens have stopped working. Ran bake tests on upper and lower ovens, confirmed neither ignitor glowing. Removed upper oven ignitor, found pinched wire, now bare as it was shorting out on frame. Replaced upper ignitor using customer supplied pre Id part. Ran bake test, no good, ignitor still not glowing. Replaced control using customer supplied part (W10877013) found burnt relay on board. Ran bake test on upper and lower ovens, both good ignition and preheat. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Shaker Heights, OH 44120
Jason N
Job Details: 04/02/2021
"Cc unit not cycling, detergent left at end of cycle.Customer sent pop to service@fredsappliance.com. Ran diagnostics, found codes 10-1 for vent wax motor electrical. Ran diagnostics test, wash motor did not turn on. Measured voltage at control board, good at 123v. Checked motor connections, found water dripping from pump seal onto motor, motor shorted open. Unit needs motor/pump assembly. Part not showing in stock on Marcone. Office to contact customer for next service date. ; ordrng 1 W11416362 (Pump/motor assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Parma, OH 44130
Dan H
Job Details: 04/02/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees, freezer section temperature at 10 degrees, found evaporator frozen solid, unit needs new evaporator fan motor and thermistor; ordrng 1 WPW10464673 (Fan motor) and 1 WPW10487766 (Harness)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430WS01
Near Brecksville, OH 44141
Jason N
Job Details: 04/02/2021
"Installed UI console. Op test no good. No heat, no turntable and intermittent light. Reinstalled old console. Talked to customer about failures, stated the turntable stopped first, then light issues and then it stopped heating later on. Looking at multiple part failures not all at once. Unit needs turntable motor, magnetron and inverter and door interlock switch. Customer will need credit for UI console applied to parts that need to be ordered. Retrieved new UI console, but without original box as the customer has already thrown out. ; ordrng 1 W11033422 (Interlock) and 1 W11346197 (Magnetron) and 1 W10911403 (Turntable motor) and 1 W10217711 (Inverter)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Parma Heights, OH 44130
Dan H
Job Details: 04/02/2021
"Customer complaint that red and yellow lights will not turn off and they heard a noise, found unit paused, unpaused, cycle continued and ended, ran diagnostics found f0e2(oversuds) error code, ran recalibration cycle, no unusual noises heard, unit is operating as designed"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Shaker Heights, OH 44122
Jason N
Job Details: 04/02/2021
"Installed freezer drawer bin. Op test good. Customer stated door bin bucket is also cracked. Confirmed, advised may not be covered under warranty. If covered, customer will install. ; ordrng 1 W11026416 (Door bin bucket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Shaker Heights, OH 44120
Jason N
Job Details: 04/02/2021
"Installed water reservoir. Turned water back on, tested water dispense. No leaks found. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Lyndhurst, OH 44124
Jason N
Job Details: 04/02/2021
"Cc unit not making ice Checked fill tube, fill tube frozen inside. Checked power in to heater and heater resistance. Good power in at 122v. Found heater reading open. Unit needs new freezer door. Advised customer 6-8 weeks for new door to be delivered. Customer to contact office when door arrives to schedule for next service. ; O-emld tckt"
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRB01
Near University Heights, OH 44118
Jason N
Job Details: 04/02/2021
"Cc unit not cooling enough in ff sector, maybe coils are dirty.ff section, reading 55 degrees average, no airflow from damper. Ran diagnostics functions damper test 6, damper not operational. Found damper motor connection loose. Reran damper operation, op test good. Good airflow to ff section."
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Rome, OH 44085
Brian M
Job Details: 04/02/2021
"Cc of noise found noise coming from rear rollers Advised on replacing both as well as belt and idler ; ordrng 2 DC97-16782A (Rollers)s and 1 6602-001655 (Belt) and 1 DC93-00634A (Idler), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Austinburg, OH 44010
Brian M
Job Details: 04/02/2021
Installed control and thermostat Ran test bake OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Oberlin, OH 44074
David R
Job Details: 04/02/2021
"Cc not advancing. No fill long fill error. Both valves out of range, replaced part from t/s. Tested. Good. Op test ok; used 1 W11210459 (VALVE) from stock"
We serviced a
KITCHENAID WALL OVEN COMBO
Model KOCE500ESS11
Near Chagrin Falls, OH 44022
Brian M
Job Details: 04/02/2021
Customer had 2 parts delivered both are broken one from whirlpool direct board is broken one from sunberg is missing a cap diode piece Speaking with customer he stated he has confirmation that they are sending him a new oven In 4-6 weeks confirmation # 7730000932
We serviced a
WHIRLPOOL RANGE
Model KESS907XSP02
Near Chagrin Falls, OH 44022
Brian M
Job Details: 04/02/2021
Installed element Ran test bake OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KENMORE REFRIGERATOR
Model 106.70212410
Near Avon Lake, OH 44012
David R
Job Details: 04/02/2021
"Unit was not plugged in. Rescheduling, having customer plug in before we come out to have accurate testing. Complaint not cooling correctly and leaking. **office to bill; schdld next appmnt for 4/8 THU !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Amherst, OH 44001
Gabriel P
Job Details: 04/02/2021
Cc that ice maker is not making ice or dispenser not dispensing water. Tried to work on unit but had to turn the water valve on for the water line but the Customer had the valve off for a long time and they said ice maker and water was not working for a couple years they explained when we tried to turn on the valve it was ceased advised customer to have a plumber to fix the valve so we can diagnose the unit.; O-emld tckt
We serviced a
KENMORE DRYER
Model n/a
Near Avon Lake, OH 44012
David R
Job Details: 04/02/2021
"Customer checked unit out before we came, said its heating. Did not check, no charge ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 04/02/2021
Cc that washer is banging around. Went to diagnostics and found no error codes also ran a drain/spin cycle and washer was working as designed heard no banging noise also ran a quick load in drain/spin and unit working fine. Explained customer you could only fill the washer with 6 to 7 bath towels max and only 2 tablespoons of detergent to avoid any issues with overload or off balance in the future. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Elyria, OH 44035
Gabriel P
Job Details: 04/02/2021
Cc that washer was noisy and off balance. Verified and heard noise this time verified cam and found some oil will need to replace gearcase. Ordering parts.; ordrng 1 W11239857 (Belt) and 1 W10721967 (Pulley) and 1 W11423758 (Gearcase)
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Painesville, OH 44077
Jeff M
Job Details: 04/02/2021
Bearings failed estimate only; ordrng 1 W10435302 (Bearings) and 1 Ship
We serviced a
MAYTAG DRYER
Model LER5848EQ5
Near Rocky River, OH 44116
David R
Job Details: 04/02/2021
"Cc unit not drying properly. Started unit, heat is cycling on/off. Reading good temps. Hooked vent back up. Looked outside, felt hardly any airflow. Checked vent, clogged vent. Suggest calling a vent cleaning company. Unit heating properly. Also make sure to not overload, if heavier cycles can also put on for extended dry time. Op test ok"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Bay Village, OH 44140
David R
Job Details: 04/02/2021
"Cc timer will sometimes start of not start on timed dry. Correct power to unit. Confirmed complaint. Put to different times on timed, not working. Put to sensor dry and comes right on. Ordering timer and control; ordrng 1 WPW10185992 (Timer) and 1 WPW10476828 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Aurora, OH 44202
Brian M
Job Details: 04/02/2021
Cc unit not spinning Found spin not turned on Showed customer on settings OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1RHMXKQ00
Near Cleveland, OH 44135
David R
Job Details: 04/02/2021
"Cc Icemaker leaking. Found cracked tray. Replaced Icemaker from t/s. Cycled. Called for water, good. Op test ok; used 1 4317943 (ICEMAKER) from stock"
We serviced a
MAYTAG DRYER
Model MEDB766FW
Near Richmond Heights, OH 44143
Jason N
Job Details: 04/02/2021
"Installed drive motor, ran dryer op test. Good heat and tumble. Op test good."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near North Royalton, OH 44133
Gabriel P
Job Details: 04/02/2021
"Replace heating element ran cycle ,opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aurora, OH 44202
Brian M
Job Details: 04/02/2021
Installed sump OP Test Ok
We serviced a
KENMORE RANGE
Model 790.46781900
Near Middleburg Heights, OH 44130
David R
Job Details: 04/02/2021
"Cc bake not working properly. Correct power coming from control. Looked at bake element. Warped and broken, took pics. Ordering element. ; ordrng 1 318254906 (Bake element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Mentor, OH 44060
Jeff M
Job Details: 04/02/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Aurora, OH 44202
Brian M
Job Details: 04/02/2021
Cc of low water flow and light out Found filter to be the issue for water flow And replaced freezer led using truck stock OP Test Ok ; used 1 W10695459 (LED MODULE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXB01
Near Seven Hills, OH 44131
Dan H
Job Details: 04/02/2021
"Customer complaint that unit is not making ice, no power to ice maker , found broken wires in door, unit needs new fresh food section door(blk), part is no longer available, unit cannot be repaired ; ordrng 1 W10334261 (Frz door)"
We serviced a
GE DISHWASHER
Model GDT54PSJ2SS
Near Willoughby, OH 44094
Jeff M
Job Details: 04/02/2021
Main control board failed when you close the door after pressing starred it beeps the control does not recognize the door is closed the door switch tested good needs a new control board estimate only; ordrng 1 WD21X24900 (Control) and 1 Ship
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120EBS0
Near Mentor-on-the-Lake, OH 44060
Jeff M
Job Details: 04/02/2021
Installed the new part op tested good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Royalton, OH 44133
Marie V
Job Details: 04/02/2021
"Cc that the unit is leaking on every load. Inspected unit looks good, started to fill washer , no leaks and then drained water out and inspected the drain hose at the pump and outside. Ran diag no error codes. Put some towels and got them wet, ran it for a while , no leaks. Trace the water marks on basement found the leak at the wall. Showed cust he said sorry that he thought that it was the washer because it hasnt been raining so he didnt think that it was from the wall. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Independence, OH 44131
Dan H
Job Details: 04/02/2021
"Installed new led module, op test good"