Service History 190

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HBS00

Near Painesville, OH 44077

Dan H

Job Details: 03/10/2023

"Customer complaint that unit keeps filling with water, confirmed, unit needs new pump/sensor ; ordrng 1 W11542867 (Pump/sensor)"

We serviced a

GE WASHER

Model GFW850SPN0DG

Near Mentor, OH 44060

Jason N

Job Details: 03/10/2023

Installed dispenser. Ran manual fill tests on all valves. All functions checked good. Op test good.

We serviced a

GE REFRIGERATOR

Model GFD28GELBDS

Near Mentor, OH 44060

Jason N

Job Details: 03/10/2023

Installed UI board. Ensured all options set up properly. Tested door alarm operation. Door alarm chimes after several minutes. Op test good.

We serviced a

GE WASHER

Model GTW465ASN1WW

Near Jefferson, OH 44047

Dan H

Job Details: 03/10/2023

"Installed new lid lock, op test no good , unit needs new control; ordrng 1 WH22X35597 (Cntrl)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Mentor, OH 44060

Jason N

Job Details: 03/10/2023

Installed lid. Cleared codes in diagnostics history. Ran auto test cycle. All functions passed. Op test good.

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH31017HZ08

Near Avon Lake, OH 44012

Angel

Job Details: 03/10/2023

"Replaced glass, ring, support and turntable motor tested unit opt test good."

We serviced a

WHIRLPOOL DRYER

Model WED8000DW1

Near Rocky River, OH 44116

Angel

Job Details: 03/10/2023

"Cc that unit is squealing really loud. Confirmed cc started up unit and it was squealing loud will need idler pulley, Used repair kit from truck stock installed all parts tested unit opt test good.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cleveland, OH 44113

Angel

Job Details: 03/10/2023

Cc that door was locked. Confirmed cc door will not unlock or work at all replaced main board tested unit and functioned as should opt test good.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Shaker Heights, OH 44120

Corina B

Job Details: 03/10/2023

"Replaced the control, switch, relay and interface. Tried to start a cycle with no coins, did not start. Started a cycle with coins. Started working. Opt test ok."

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS5

Near Chagrin Falls, OH 44023

Joe O

Job Details: 03/10/2023

Installed adjusters. Op test ok

We serviced a

MAYTAG DRYER

Model MGD7230HC0

Near Chagrin Falls, OH 44023

Joe O

Job Details: 03/10/2023

"Cc: drum light on during cycleCustomer stated unit intermittently will run with the drum light on. Advised customer this is normal operation. Found door switch and drum light buttons functioning, as is opening and closing the door. Op test okTook unused control for return, box was opened."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cleveland, OH 44113

Angel

Job Details: 03/10/2023

Cc that unit is locked and it will not cycle. Confirmed cc will not unlock replaced control board tested unit opt test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Moreland Hills, OH 44022

Joe O

Job Details: 03/10/2023

"Cc: leaking left frontCustomer stated they had another company out who stated freezer floor warped. Checking with level found unit slightly slanted forward. Floor itself has a pitch towards middle of kitchen.Drain is clear. Adjusted feet, unit slightly more leveled. Called whirlpool tech line spoke with Brandon, advised of issue. Advised I leveled unit slightly. Brandon documented call. Advised customer to monitor. Op test ok"

We serviced a

AMANA RANGE

Model AER6603SMS0

Near Solon, OH 44139

Joe O

Job Details: 03/10/2023

Replaced oven glass. Op test ok

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Newbury Township, OH 44065

Joe O

Job Details: 03/10/2023

Installed dryer repair kit. Tested. Op

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrb322dmbm01

Near Cleveland, OH 44113

Angel

Job Details: 03/10/2023

Cc that unit stopped cooling and nothing is running. Confirmed cc unit is at 64* on both sections only lights are on unit needs control board replaced. Replaced control board and programmed it as well made sure everything was running opt test good.; used 1 WPW10503278 (CNTRL-ELEC) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near Shaker Heights, OH 44120

Marie V

Job Details: 03/10/2023

"Replaced bimetal, defrosted ice. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZO

Near Independence, OH 44131

David R

Job Details: 03/10/2023

Replaced upper rack adjusters. Tested. Good. Op Test Ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Middleburg Heights, OH 44130

Gabriel P

Job Details: 03/10/2023

"Replace valve,opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Strongsville, OH 44136

Gabriel P

Job Details: 03/10/2023

Replace pulley and belt opt test ok

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Parma, OH 44134

David R

Job Details: 03/10/2023

"Cc some burners not lighting. Found LF and RR burners are the ones that will sometimes light and other times wont spark at all. Tried to light at least 10 times, flame only came on 2 times. Tried to clean burner heads, some screws starting to wear down. From burners to module seems like power dropping or not there. Ordering burners, harness, module and screws. ; ordrng 2 WPW10515455 (LF/RF burner head)s and 2 WPW10515454 (LR/C burner head)s and 1 WPW10515453 (RR burner head) and 6 WP3368921 (Screws)s and 1 W10836473 (Harness) and 1 W11565127 (Spark module)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Strongsville, OH 44149

David R

Job Details: 03/10/2023

"Replaced reservoir, dispenser water link. Tested. Good. Op Test Ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Cleveland Heights, OH 44112

Manny

Job Details: 03/10/2023

"Cc unit not cooling verified and Ff temps above 40, check defrost heater and open, unit needs defrost heater assembly ; ordrng 1 W11650662 (Heater assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Lyndhurst, OH 44124

Manny

Job Details: 03/10/2023

"Cc unit frost up again, verified and unit has ice n drain tube noticed the air channel foam deteriorating and coming off as well as the drain pan warped, call BJ he said that the foam is no replaceable and to call TL, calling TL (10:35 to) spoke to Brandon, sent him the pictures, foam is not a replaceable part. ; saved tckt"

We serviced a

SAMSUNG DRYER

Model DV48H7400EW/A2

Near Strongsville, OH 44136

Gabriel P

Job Details: 03/10/2023

"Replace pulley,opt test ok"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Grafton, OH 44044

David R

Job Details: 03/10/2023

"Replaced suspension, belt, cam and motor. Ran diagnostics, all components good. Ran a calibration, good. Ran a drain/spin cycle. Good. Advised unit since slanted floor, with need to level out unit as much as possible to make basket even, so unit wont be leaning to front, wood blocks under feet if needed to adjust height. Also advised of anti vibration pads. Once I leveled out unit as best as possible, was not hitting the sides of cabinet. Unit is good. Op Test Ok"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Rocky River, OH 44116

Marie V

Job Details: 03/10/2023

Cc that the middle burner is not coming on. Confirmed. Found burner cap not in correct burner. Corrected issue. Op test ok

We serviced a

WHIRLPOOL COOKTOP GAS

Model WFG550S0LZ1

Near Westlake, OH 44145

Marie V

Job Details: 03/10/2023

"Cc of ignitor not coming on all the time. Confirmed, found bottom drawer needed to remove some cookies sheets . Tested again, pass, tested broil. Pass. Op test ok"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Lorain, OH 44053

Marie V

Job Details: 03/10/2023

"Cc that the unit it has a stain in the panel,; ordrng 1 W11218057 (Panel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Strongsville, OH 44136

Gabriel P

Job Details: 03/10/2023

"Replace pump assembly,opt test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Amherst, OH 44001

Marie V

Job Details: 03/10/2023

"Cc that the dishes are not dry by the end of cycle and a lot of condensation. Ran diag, no error codes. Allowed tested cycle to finish, no error codes by the end , took temps over 150*, advise cust to use rinse aid and run hot water before starting unit. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Lyndhurst, OH 44124

Corina B

Job Details: 03/10/2023

Entitlement is good. CC that the washer is not filling with water. Ran diagnostics no codes. Ran a manual test for the cold and hot. Cold is on the hot shut off is not on. The shut off is broken did not try to turn on. Turned the wash temp to tap cold. Started a bulky/sheet with deep water with clothes. Filled up. Cust has the cycle on a normal cycle and auto sensing. Adv cust the washer have to meet government energy requirements. Opt test ok.

We serviced a

KENMORE WASHER

Model 110:47532602

Near Highland Heights, OH 44143

Corina B

Job Details: 03/10/2023

"CC that the unit is not draining. Confirmed. Found the drain pump full of debris. Removed the debris. Tested the drain pump is humming. Will need a new drain pump. Cust is not sure if they want to repair. ; ordrng 1 WPW10730972 (Drain pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVB01

Near Willoughby, OH 44094

Corina B

Job Details: 03/10/2023

"Replaced the auger motor. Tested. Opt test ok."

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Parma, OH 44130

Manny

Job Details: 03/10/2023

"Cc unit has a lot of lint, verified and unit working as designed. Opt test ok"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Madison, OH 44057

Dan H

Job Details: 03/10/2023

"Customer complaint that unit is leaking, found steady drip coming out of hot water supply line, tightened, no other leaks found, op test good"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Cleveland, OH 44144

Manny

Job Details: 03/09/2023

"Cc unit frosting up again, verified and some frost on the back of the unit, ran diagnostics and everything checked out, checked components and all good, set unit to force defrost and heater comes on and unit is defrosting, determined control is the issue, gave estimate to customer and wont proceed with the repair at this time.; ordrng 1 W11380560 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Avon Lake, OH 44012

Marie V

Job Details: 03/09/2023

"Replaced drain pump. Control is damage, took pics. ; ordrng 1 W11603811 (Control)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Conneaut, OH 44030

Dan H

Job Details: 03/09/2023

"Customer complaint that unit is not spinning, found evidence of flood(see pics), flood damage is not covered under warranty"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804ESS0

Near Chagrin Falls, OH 44022

Joe O

Job Details: 03/09/2023

Installed rack. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Aurora, OH 44202

Joe O

Job Details: 03/09/2023

Installed damper. Tested. op test ok

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS3

Near Rocky River, OH 44116

Angel

Job Details: 03/09/2023

Cc that unit was fine but than started leaking again but intermittently. Verified cc and found seal on top left hand corner was bent inward causing water to leak through there depending on if the door seal properly or not. So we replaced tub seal and bottom door seal ran a cycle to test it again and not water was leaking asked customer to monitor opt test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Strongsville, OH 44136

David R

Job Details: 03/09/2023

"Office for apartment building had POP, 6/3/22, POP does not have Model/serial on it,. R600 unit. Cc unit not cooling. No frost pattern on Evap. Followed SP #W11634348, noisy compressor. Will need a new compressor kit. ; ordrng 1 W11635510 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Coupler)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Aurora, OH 44202

Joe O

Job Details: 03/09/2023

Installed element. Tested. Op test ok

We serviced a

MAYTAG DRYER

Model MGDC300BW1

Near Lyndhurst, OH 44124

Joe O

Job Details: 03/09/2023

Cc: not heatingFound thermal fuse open. Needs thermal fuse. Replaced thermal fuse. Op test ok ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL DRYER

Model MED5100DW0

Near North Royalton, OH 44133

David R

Job Details: 03/09/2023

"Cc unit will not start cycle. F4E4, F4E3, F4E1, F3E6. Cleaned out unit, lots of hair/lint build up. Tested all components, sensors, heater, centrifugal switch. All test good. Found through tech sheet, control not sending correct voltage. Jumped P9 wires and unit started running. Ordering main control. ; ordrng 1 W10845086 (Main control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ00

Near Chagrin Falls, OH 44023

Corina B

Job Details: 03/09/2023

"Recovered refrigerant, replaced compressor and drier, pulled 28vac w/ pump, watched, good, charged 4.4oz r134a, unit cooling, pressures good, op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Aurora, OH 44202

Brian M

Job Details: 03/09/2023

Installed control and encoder Ran auto test OP Test Ok Reset power Advised to watch

We serviced a

KENMORE REFRIGERATOR

Model 596.72003016

Near Mentor, OH 44060

Jason N

Job Details: 03/09/2023

"Cc unit not cooling Checked all connections using uv light. Found small amount of dye on the top of the process stub. Replaced process stub to ensure shrader valve is sealing. Pressure checked system with 140 psi of nitrogen, no leaks found, no additional dye found. Pulled vacuum on system to 29 in/hg. Recharged system with 5.0oz of r 134a. Low side pressure stable at 7psi, freezer temperature dropping. Advised customer to monitor for 24 hrs before restocking. ; used 1 WPW10143759 (DRIER) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Beachwood, OH 44122

Jason N

Job Details: 03/09/2023

"Cc unit frosting up in freezer section Ran m/s for entitlement. Unit is under 2yr Jennair warrantyFound freezer door not closing up on the right side, ice buildup on door rails is preventing full closure. Cleared ice and frost from freezer section, door is now closing all the way to cabinet and making proper seal. Op test good."

We serviced a

AMANA RANGE

Model AGR4230BAB3

Near Cleveland, OH 44110

Jason N

Job Details: 03/09/2023

Cc unit oven door gasket coming apart.Replaced oven door gasket using customer supplied pre Id part. Op test good.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Cleveland Heights, OH 44106

Angel

Job Details: 03/09/2023

Cc that oven will not heat. Confirmed cc tried a bake and broil and igniters will not click or do anything. Removed unit from spot and found resistor on the spark module shorted will need spark module replaced. Ordering part; ordrng 1 W10860916 (Spark control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Maple Heights, OH 44137

David R

Job Details: 03/09/2023

"Replaced control assembly, thermistor, bulb. Called Whirlpool Tech-Line to document unit is in garage. Temps can affect unit and for customer to read owners manual for location requirements and information on outside temperatures. Advised customer what ever frozen items are in FF section to get rid of and start fresh. Unit is good. Op Test Ok."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Shaker Heights, OH 44120

Angel

Job Details: 03/09/2023

"Cc. Not cooling ether side. Confirmed cc, heavy frost build up in freezer section on evaporator. Ordered main control box. As recommended from service pointer.; ordrng 1 W11546609 (Control box)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Cleveland, OH 44113

Angel

Job Details: 03/09/2023

"Cc that unit leaked from back of unit once. Ran unit could not duplicate leak, leveled unit. Due to water fill was near edge of tub. Also recommended smaller loads."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Brook Park, OH 44142

David R

Job Details: 03/09/2023

Replaced right door gasket. Good. Op Test Ok.

We serviced a

MAYTAG WASHER

Model A107A

Near Highland Heights, OH 44143

Jason N

Job Details: 03/09/2023

Installed inlet water level. Ran cold and hot wash cycles. Tub filling properly with water. Op test good.

We serviced a

MAYTAG WASHER

Model MVW6230HC

Near Willoughby Hills, OH 44092

Joe O

Job Details: 03/09/2023

"Installed latch, strike, and actuator ran auto test. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Solon, OH 44139

Corina B

Job Details: 03/09/2023

Replaced the control and drain pump. Ran a calibration. Started a cycle. Opt test ok. Brought core back for return

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Willoughby, OH 44094

Joe O

Job Details: 03/09/2023

Installed damper. Tested. Op test ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Fairview Park, OH 44126

Angel

Job Details: 03/09/2023

Replaced all parts but in the process of removing unit from spot the floor mat got caught on the drain pan pan and made a crack on it causing it to leak the water in it. So we had to lower the back compressor bracket to get the drain pan out to patch it up for now for the customer so we can return to replaced it. Explained to customer what happened and they will need us to return as soon as possible to replace the pan before pan starts leaking. I also asked customer to please keep in eye on it to make sure its not leaking until we come back.; ordrng 1 5304529527 (Drain pan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Fairview Park, OH 44126

Angel

Job Details: 03/09/2023

Cc that the liner on the bottom of the refrigerator in the front was cracked. Confirmed cc the liner had multiple cracks on the bottom when you open the refrigerator door. Explained to customer what we could do to repair it but she did not feel comfortable using epoxy to repair cracks. She stated she will call customer service to see what they can do for besides using epoxy to repair cracks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Conneaut, OH 44030

Dan H

Job Details: 03/09/2023

"Customer complaint that unit is not making ice, confirmed, ice maker is receiving 120vac , ice maker will not cycle, just grinds, installed new ice maker , op test good ; used 1 W10882923 (ICE MAKER ASSY) from stock"

We serviced a

KITCHENAID RANGE

Model KODE500ESS20

Near Avon Lake, OH 44012

Marie V

Job Details: 03/09/2023

Replaced glass. Cleaned inside the oven door. Also advise cust to clean inside ovens before use. Op test ok

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Conneaut, OH 44030

Dan H

Job Details: 03/09/2023

"Customer complaint that unit is not cooling, temperature is at 64 degrees, compressor and evaporator fan are running, no frost pattern on evaporator, found leak at filter drier, installed filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with, 50g of r600, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10890126 (Lokring), 1 W10891058 (Lokring), 1 W10805035 (DRIER), and 1 W10843121 (Drier) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Rocky River, OH 44116

Marie V

Job Details: 03/09/2023

"Cc of unit leakinf from filter area. Confirmed. Removed filter, still leaking. Put bypass , still-leaking found filter head has a crack in it. Cust will call if she wants to continue. ; ordrng 1 W11346623 (Filter head), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Andover, OH 44003

Dan H

Job Details: 03/09/2023

"Customer complaint of grinding noise, found cam rubbing on pulley shield, installed new cam kit, op test good ; used 1 W10721967 (PULLEY) from stock"

We serviced a

JENN-AIR COOKTOP ELE

Model JEI0430ADS0

Near Cleveland, OH 44102

Marie V

Job Details: 03/09/2023

"Cc that the unit shows error code when try to use. Confirmed. Unit is flashing C240. Unit will need control boards. Cant get unit to go in diag, or reset code. Goes back to error code after doing anything to it. Unit will need boards, and they are all discontinued. Cust will buy new. ; ordrng 1 W10122365 (Control)"

We serviced a

GE WASHER

Model GTW460ASJ6WW

Near Chagrin Falls, OH 44022

Brian M

Job Details: 03/09/2023

Called Ge Stated it could be issue with belt and or senorPhysically checks out but has oils on it But would recommend replacement of belt and cam ; ordrng 1 WH01X24697 (washing machine driv) and 1 SHIPPING (SHIPPING LOGISTICS*) and 1 WH03X32097 (Cam)

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near University Heights, OH 44118

Manny

Job Details: 03/09/2023

"Cc unit has no power verified and no power, checked outlet and not power, checked breaker and was tripped, reset breaker, reconnected unit and still no power, asked the customer if there is a switch that turned the outlet on and off, he said no, use an extension cord and tested the unit from a different outlet and unit finished the cycle without any issues. Unit is working as designed but theres is an electrical issue with the house, advise customer to have an electrician take a look at the electrical of the house."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2867PF6A

Near Painesville, OH 44077

Dan H

Job Details: 03/09/2023

"Customer complaint that water is leaking from ice maker , found ice maker fallen out of top mounts causing fill tube to mis fill cup, corrected, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lakewood, OH 44107

Marie V

Job Details: 03/09/2023

"Cc that the unit is making a screaming or screeching noise. Ran diag, no error codes. Tilted unit and removed cam. Found oil at the cam and coming off the gearcase shaft. Unit willneed new gearcase , cam and washplate, and shifter.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11510461 (Washplate) and 1 W11481722 (Shifter)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Cleveland, OH 44124

Brian M

Job Details: 03/09/2023

Cc door flops open Found right spring to have popped off Fixed spring OP Test Ok

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near North Olmsted, OH 44070

Marie V

Job Details: 03/09/2023

"Cc that the unit is not draining and spinning clothes like it should. Confirmed. Found f0e5 off balance load. Ran auto test, found unit not engaging when spins, hub is stripped , also gearcase has oil underneath and teeth on shaft are stripped alsmos all the way. Unit will need new gearcase and hub. Cust will not fix. . ; ordrng 1 W11454734 (Gearcase), used 1 W10528947 (HUB), and 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

GE REFRIGERATOR

Model PSB48YGXASVY

Near Kirtland, OH 44094

Jason N

Job Details: 03/09/2023

"Installed inlet water valve, while manipulating water line around to uninstall/install valves, one of the lines suffered a split. Will need to order push to connector line connector to finish repair. ; ordrng 1 WP2300868 (Fitting)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Brook Park, OH 44142

David R

Job Details: 03/09/2023

"Cc no ice. Found ice still in twist tray. Found icemaker turned off. Turned on, icemaker repositioned itself to home position. Ran icemaker test, went through and called for water. Good. Let customer know to monitor, if anything pops up, order icemaker if needed, W11284458. Unit is good. Op Test Ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Olmsted Township, OH 44138

Marie V

Job Details: 03/09/2023

Cc that fresh food section is freezing food. Confirmed. Took damper motor off and founf ice around it. Unit will need new diffuser with thermistors. Office will contact once they have eta on the part. ; ordrng 1 W11645127 (Diffuser) and 1 212643 (Sealer gum)

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH32519HZ07

Near Chardon, OH 44024

Jason N

Job Details: 03/09/2023

"Installed main control. Ran sense cook option. No faults, op test good."

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ02

Near Elyria, OH 44035

David R

Job Details: 03/09/2023

"Replaced brackets and feet. Tested. Compressor came on and running, no extra noise or vibration. Good. Op Test Ok."

We serviced a

KITCHENAID WALL OVEN

Model KEBS277WWH3

Near Bedford, OH 44146

Corina B

Job Details: 03/09/2023

"Cust supplied a used part and helped pulled the unit out. Several knobs broken when removed. Customer removed. Replaced the thermostat. Opt test ng. Found the door switch, Open. Will need a new knobs, door lock and switches. ; ordrng 1 WP3178400 (Knob) and 1 3180844 (Spacer) and 1 3178410 (Latch) and 1 3178669 (Switch) and 1 3178668 (Switch)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Highland Heights, OH 44143

Brian M

Job Details: 03/09/2023

Installed customer supplied door

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Wickliffe, OH 44092

Brian M

Job Details: 03/09/2023

Installed door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Mentor, OH 44060

Joe O

Job Details: 03/09/2023

"Installed drain tube, and evap thermistor. Defrosted. Advised customer to allow 24 hrs for temps to adjust. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Rome, OH 44085

Jason N

Job Details: 03/09/2023

"Installed pump/motor assembly. Ran diagnostics cycle in entirety, checked for leaks. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Valley View, OH 44125

Corina B

Job Details: 03/09/2023

CC that the freezer is not cooling. Confirmed. Refrigerator is in the garage. Advised cust the refrigerator needs to be in a control temperature area to work properly. Should customer the owners manual page 5. Opt test ok

We serviced a

KENMORE WASHER

Model 11027612600

Near Cleveland, OH 44124

Corina B

Job Details: 03/09/2023

"CC that the unit will not start. Confirmed. Found the lid lock broken. Will need a New lid lock. ; ordrng 1 WP8318084 (Lid lock), used 1 SHIPPING (SHIPPING LOGISTICS*), from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Mentor, OH 44060

Dan H

Job Details: 03/09/2023

"Customer complaint that door is making noise, confirmed, found door closer creeping when opened or closed, no damage, lubed door closer, op test good"

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW3

Near University Heights, OH 44118

Manny

Job Details: 03/09/2023

"Replaced all parts ordered, opt test ok"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Maple Heights, OH 44137

Manny

Job Details: 03/09/2023

"Cc unit not heating, pull out and check power, unit is missing L1, found blown fuse in fuse box, and they are 20 amps and need to be 30, advise customer to replace the fuses with 30 amps.unit is working as designed but missing power"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Mentor, OH 44060

Dan H

Job Details: 03/09/2023

"Installed new gearcase, op test good"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Oberlin, OH 44074

David R

Job Details: 03/09/2023

"Cc F2E2 UI error. When coming out today, customer said unit start working within the past day and let them go through with a cycle. Cleared error code. Ran a diagnostics cycle and ran a factory reset/ factory calibration cycle. Unit is working as of today. If customer gets F2E2 error again, order and replace UI W11478526. As of today. All components working, unit is good. Op Test Ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM02

Near Cleveland, OH 44134

Manny

Job Details: 03/09/2023

"Replaced fz led, lights are on when opening the door, the lights strobes like 3 times and then stays on, check voltage and good, spoke to BJ, and he said a lot of times the ac/dc module would have to be replaced as well, advise to let customer know. Let customer know he said the flickering doesnt bother him as long as the lights stayed on. And they staying on after a few strobes, he asked if I can provide him with the part number just in case it goes out he can ordered and replace it"

We serviced a

KITCHENAID MICROWAVE

Model Koce507ess05

Near Lorain, OH 44052

Marie V

Job Details: 03/08/2023

Took unit off. Found filter board burned. Ordering board. Cust wants office to call when the part is delivered so he can see the availability. ; ordrng 1 W11398764 (Filter board)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Lorain, OH 44053

Angel

Job Details: 03/08/2023

Cc Diagnosed unit and found blade in drain pump broke off customer agreed to remove it to avoid any further issues tested unit and now its draining as should opt test good.

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMHA9019HZ3

Near Fairview Park, OH 44126

Angel

Job Details: 03/08/2023

"Cc unit is on the frits, confirmed cc, ran diagnostics mode, found error code f6e0 miscommunication. Took grill off to check the wiring in door and main board. Found tabs where not set in place, may cause the door to not fully close causing com issue. Reset grill. Checked all connections wires all checked out good. Could not duplicate issue. Customer will contact office if issue persist."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near North Ridgeville, OH 44039

David R

Job Details: 03/08/2023

"Cc unit noise. Found shield under gearcase off, screws will not hold in place. Replaced with longer screws. Ran with a load in, good. No noise. Op Test Ok."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Grafton, OH 44044

David R

Job Details: 03/08/2023

"Cc unit questions about sensor, also dryer at end of cycle will keep running with no display. No error codes. Went though tech sheet and tested sensors, good. Has continuity. In diagnostics, sensors are tested good. Advised customer of how the sensor cycles work. Went over wrinkle prevent as well and other options with customer. Reset unit and calibration. Ran a timed dry cycle without Wrinkle Prevent on, good. Went off, no extra cycling on its on. Customer to monitor unit. As of today, could not duplicate. Unit is working. Op Test Ok test."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Painesville, OH 44077

Joe O

Job Details: 03/08/2023

"Cc: broil coming on during bake, error codesFound no stored error codes. Advised customer during bake pre heat the unit uses the broil element to assist in pre heat. Ran test bake. Needs controlControl shows out of stock. Office to reschedule; ordrng 1 W11548749 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Strongsville, OH 44149

David R

Job Details: 03/08/2023

"Cc unit in FF freezing even with adjusted temp. Temp is set to 42 in FF and 3 in FZ. Found damper is not closing completely, allowing cold air to still travel through. Ordering damper assembly and to replace FF thermistor as well. ; ordrng 1 W11236851 (Diffuser) and 1 W10316760 (Thermistor kit) and 1 WPW10384183 (Thermistor)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Cleveland, OH 44135

Angel

Job Details: 03/08/2023

Cc that unit stopped draining. Confirmed cc found another wire the broke on harness. Replaced harness tested unit opt test good.

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