We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Mogadore, OH 44260
Brian M
Job Details: 11/15/2021
Cc unit not making ice but bin is full of water Found icemaker fill tube frozen Found last installed water valve lines not seated in all the way possible a air leak causing water to flow into bin Replaced valve to be sure Ran test harvest OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM
Near Cleveland, OH 44120
Marie V
Job Details: 11/15/2021
"Cc that the unit is not making ice.confirmed, water was shut off. Cycled ice maker op test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near North Ridgeville, OH 44039
David R
Job Details: 11/15/2021
"Cc unit basket not moving. F7E5 shifter fault, F3E2 inlet water, F0E4. Basket is not moving in spin, just washplate. Can here grinding noise. Nothing caught under agitator. Found bolt to rotor loose. Slider not engaging. Washplate is hard to get off. Ordering washplate, gearcase, slider, stator and clutch; ordrng 1 W10902814 (Wash plate) and 1 W11455453 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Aurora, OH 44202
Corina B
Job Details: 11/15/2021
Replaced the heater. Ran a calibration. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Aurora, OH 44202
Corina B
Job Details: 11/15/2021
Replaced the glass. Opt test ng. Found the bottom damaged after placing the door when removing the film. Took pictures. Never received the nameplate. Part is out of stock. Office to reschedule appointment ; ordrng 1 W11455430 (Glass door) and 1 W11178521 (Nameplate)
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Ravenna, OH 44266
Brian M
Job Details: 11/15/2021
Cc unit not shiftIng Found actuator not in position Replaced actuator OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Avon, OH 44011
Marie V
Job Details: 11/15/2021
Took temps -3* and 35*. Replaced control board. Op test ok Brought core for return.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Wickliffe, OH 44092
Jason N
Job Details: 11/15/2021
"Cc unit shelf not made right, left side door not closing rightCustomer stated the upper slide shelf is made wrong, has a gap between the 2 halves of glass when extended. Found no issue with shelf construction, showed picture to customer of same part online. Called wp techline to document, Joel, normal operation. Customer also stated the left ff door flipper has a hard time closing when right door is closed. Advised manufacturers recommend closing left side door first then right side. Unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Ashtabula, OH 44004
Brian M
Job Details: 11/15/2021
Installed thermostat Advised to let cool for 48 hours and to add bottles of water to test that things are freezing properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2665XEM7
Near South Amherst, OH 44001
David R
Job Details: 11/15/2021
"Company is tax exempt, should be in system, if not get into contact with company. Took pic as well of tax exempt form. Cc unit icemaker not working. Tested, icemaker not cycling on its own. Also found icemaker fan blade not seated all the way on. Corrected. Replaced icemaker from t/s. Cycled and called for water. Good. Op test ok.; used 1 W10882923 (ICE MAKER ASSY) from stock"
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WZF34X20DW01
Near Mentor, OH 44060
Joe O
Job Details: 11/15/2021
Cc: ice build upFound standing water in bottom of freezer. Unit not plugged in upon arrival. Found drain tube is clear. Found bottom of door warped. Needs doorWill need approval from lowes; ordrng 1 W10746789 (dor-fmd)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM00
Near Painesville, OH 44077
Joe O
Job Details: 11/15/2021
"Cc: not making iceFound temps at 39 in ff section and 4 in freezer. Found ice maker error code e2(motor lost position). Found ice maker not cycling. Ice maker is receiving proper power. Spoke with BJ, stated it could have needed control as well. Stated ice maker could have caused issues with control or bad control caused issue with ice maker. BJ stated to replace ice maker at no cost to customer. Needs ice maker.; ordrng 1 WPW10764668 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Painesville, OH 44077
Joe O
Job Details: 11/15/2021
"Recovered refrigerant, installed compressor and evaporator. Put unit into 28 inch vac for 15 mins, recharged with 5.5oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Willowick, OH 44095
Jason N
Job Details: 11/15/2021
"Cc unit not draining all the way, making a grinding noiseRan cancel drain, confirmed drain pump making a metallic grinding noise. Pulled drain pump, found pieces of chopper blade around impeller. Unit needs drain pump. Replaced using misc. truck stock part. Ran wash test then cancel drain, unit completes drain out. Op test good. ; used 1 W11497943 (Drain pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Westlake, OH 44145
Gabriel P
Job Details: 11/15/2021
Found unit lights flickering and user making noise rings nonstop and also not cooling call whirlpool tech line spoke to jowell we did all test pass when we got to user interface found loose connections fan turn on everything start to work he advise customer to monitor
We serviced a
KENMORE DRYER
Model 11084836201
Near Westlake, OH 44145
Gabriel P
Job Details: 11/15/2021
"Customer complaint of no heat check heating element for continuity shows open will need heater element give estimate customer will; ordrng 1 WP3387747 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Manny
Job Details: 11/15/2021
Replaced main control and heater replaced burned wire and terminal from heater.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Avon, OH 44011
Angel
Job Details: 11/15/2021
Complaint that unit was dented. Confirmed unit is dented on the bottom left hand corner. Will need new tub. Ordering tub. Office to reschedule part out of stock.; ordrng 1 W11409865 (Tub assembly)
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Solon, OH 44139
Corina B
Job Details: 11/15/2021
"CC that there is a noise in an agitate. Started a cycle with clothes, let run for 30 minutes. Ran a spin cycle with the clothes. No unusual noises. Opt test ok advised cust to take a video of noise."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Lakewood, OH 44107
Manny
Job Details: 11/15/2021
"Cc freezer is frosting over also stated that mom mightve left the door open overnight , found ice buildup on left rail and on the back of the drawer preventing the door from closing all the way, steamed freezer, door closing all the way, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Garfield Heights, OH 44125
Marie V
Job Details: 11/12/2021
"Cc that the ice dispenser does not work. Confirmed, when you press pad no noise, found loose connector at the switch, corrected issue. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Willoughby Hills, OH 44092
Joe O
Job Details: 11/12/2021
"Cc: not drainingFound error code f9e1(long drain). Ran manual drain. Unit draining. Ran diagnostics test cycle. Pressure hose not kinked, plugged or leaking. Advised customer on detergent usage. Ran quick wash cycle. Canceled cycle, found pump cutting in and out. Needs harness, and drain pumpHarness out of stock. Office to reschedule; ordrng 1 W11396717 (Drain pump) and 1 W11568984 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Painesville, OH 44077
Jason N
Job Details: 11/12/2021
"Cc unit oven not workingRan bake test, ignitor glowing but faintly, ignitor is weak. Replaced ignitor using truck stock part, first one was broken, used 2nd truck stock ignitor. Reran bake test, good flame and preheat. Op test good. ; used 2 12400035 (IGNITER) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS05
Near Chagrin Falls, OH 44022
Jason N
Job Details: 11/12/2021
"Cc unit temperatures are not correct, may need calibrated.Ran bake test to 350 degrees on both upper and lower ovens, let preheat and cycle. Recorded temperature, upper reading 375-380 degrees, lower reading 325-330 degrees. Upper oven was already set to +30 degrees, reduced to +10 degrees. Set lower oven to +20 degrees. Reran bake test and let cycle. Recorded temps, upper oven reading 360-365 degrees, lower oven reading 370-380 degrees. Reduced lower oven to +10 calibration. Both upper and lower ovens cycling 355-365 degrees. Within factory tolerance. Op test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Oberlin, OH 44074
David R
Job Details: 11/12/2021
"Cc unit not washing. Ran diagnostics, in spin can here agitator zooming but not spinning. Found hub stripped. Replaced from t/s. Removed all coins and debris from under agitator. Ran diagnostics and calibration. Good. Op test ok. ; used 1 W10528947 (HUB) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Strongsville, OH 44149
David R
Job Details: 11/12/2021
"Replaced deli control and drawer, harness, motor evap. Steamed leftover ice off evap. Reset temps. Give 24 hrs to cool to proper temps and 24-48 for full bin of ice."
We serviced a
MAYTAG WASHER
Model MVWB800VQ0
Near Painesville, OH 44077
Corina B
Job Details: 11/12/2021
Found the hose to the recirculating pump off. Reattached the hose. Started a quick cycle. No leaks. Took pictures of what was damaged from the customers phone. Opt test ok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mantua, OH 44255
Corina B
Job Details: 11/12/2021
Replaced the control. Brought the core back for return. Ran a calibration. Started a cycle. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTVY3
Near Richmond Heights, OH 44143
Joe O
Job Details: 11/12/2021
"Cc: rack slides not closing even, loose tab on adjusterCustomer stated they got door to close, something was stuck in upper rack. Stated the slides do not slide back even, and tab loose on adjuster. Found slides are closing as normal. Advised the door will push the rest of the way. Adjuster tab is still holding. Unit functioning as designed. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model ART318FFDW06
Near Cleveland, OH 44111
Angel
Job Details: 11/12/2021
"Cc that unit is not cooling. Verified temperatures and freezer was at 78* and ff section at 76*. Compressor is over heating running at 9.00amps will need compressor, evaporator, uv drier. Do not order parts.; ordrng 1 W11209866 (Compressor) and 1 W11407409 (Evaporator) and 1 WPW10143759 (Uv drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near North Ridgeville, OH 44039
Angel
Job Details: 11/12/2021
Cc that unit is leaking water out the front of the ice maker face plate and dripping on the ice box door as well. Removed all of the top panels and ice maker verified and everything looked good still replaced ice maker and valve did a harvest and fill test and found no leaks explained to customer to make sure that the door is closed properly because of the seal on the icebox for the ice maker it could get warm air through and cause the moisture but unit filled and was working as should. Opt test ok.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Cleveland, OH 44111
Gabriel P
Job Details: 11/12/2021
"Replace burner,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM00
Near Maple Heights, OH 44137
Marie V
Job Details: 11/12/2021
Cc that the unit keeps having frost on freezer. Found a gap on liner . Added silicone to seal the gap and a washer on the door because it was too low. Unit had gap on fresh food section as well. Filled up. Op test ok
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Solon, OH 44139
Jason N
Job Details: 11/12/2021
"Installed inlet water valve. Ran auto test cycle. All functions passed, op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Solon, OH 44139
Jason N
Job Details: 11/12/2021
"Cc unit not washing, wont start cycleCustomer stated unit leaked from door, bubbles and water. Unit then stopped cycling and started beeping, could not reset. Ran diagnostics, found code f8e4 for overflow. Started wash cycle, found excessive sudsing occurring in unit. Sprinkled some salt into tub water, let cycle for several minutes. Ran a few more wash cycles to flush system. Suds almost completely dissipated. Advised customer about detergent usage and to ensure they are loading unit with enough dishes, as well as limiting any pre washing they are doing. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44128
Marie V
Job Details: 11/12/2021
"Cc that the unit is shaking a lot when spinning. Confirmed. Found weld on basket is wrong it was welded not straight. When spin drum by hand it goes all over, put unit into a spin, it was shaking a lot. Took agitator off. Put it back together cust refuses repair, will return unit to store. ; ordrng 1 W10554251 (Basket) and 1 WP389140 (Block basket drive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Cleveland, OH 44128
Marie V
Job Details: 11/12/2021
"Cc that the ice maker does not aligned , confirmed , ice maker harness is not correct. Tried to find correct part, BJ will find part and then office will contact cust. ; saved tckt"
We serviced a
GE REFRIGERATOR
Model PSF26MGWACC
Near North Ridgeville, OH 44039
Angel
Job Details: 11/12/2021
Cc that unit was leaking in front of freezer door. Verified and found floor on freezer frozen with ice. Found that drain tube was clogged up cleared out ice and drain tube reinstalled everything. Opt test ok.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB00
Near Cleveland, OH 44119
Joe O
Job Details: 11/12/2021
"Installed water valve. Tested, op test ok"
We serviced a
AMANA REFRIGERATOR
Model ABB1922FEW
Near Mayfield Heights, OH 44124
Joe O
Job Details: 11/12/2021
"Cc: not cooling ff sectionFound temps in ff section at 67 degrees, freezer at -2 degrees. Found evap completely frosted over. Entered manual defrost. Found unit is defrosting. Needs control and evap cleared. Replaced control. Defrosted evap. Advised to allow 24 hrs for temps to adjust. Op test ok ; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS03
Near Strongsville, OH 44149
David R
Job Details: 11/12/2021
Found wires loose on control and burnt harness on TCO thermostat behind filter board. Replaced harness. Tested. Microwave is good and oven is good, tested at 350*. Good. Op test ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGH2631PF4A
Near Mantua, OH 44255
Corina B
Job Details: 11/12/2021
Replaced the ice maker. Cycled. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB7600AWB
Near Ravenna, OH 44266
Corina B
Job Details: 11/12/2021
"Replaced the latched. Started a cycle. Opt test ok. Brought wrong part back, it is damaged. Took a picture ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Westlake, OH 44145
Angel
Job Details: 11/12/2021
Cc that unit is leaking. Verified and unit is leaking underneath the seal on tub went out and bearings are bad as well. Unit will need bearings and seal replaced and also the stator and rotor have been damaged with water they have rust and water around the bottom. Will need stator and rotor as well. Customer said they will not fix they will buy new unit. Paid service call only do not order parts just an estimate.; ordrng 1 W10435302 (Bearing and shaft) and 1 WPW10419333 (Stator) and 1 280146 (Rotor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Pepper Pike, OH 44124
Joe O
Job Details: 11/12/2021
"Cc: door not closingCustomer stated a child fell on door when unit was open. Found hinges bent. Needs hinges. Advised customer could have potentially damaged tub too.Customer does not want to repair at this time ; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near North Benton, OH 44449
Corina B
Job Details: 11/12/2021
"CC that the unit turned off completely no lights in the unit, nothing running. Confirmed. Unplugged the unit waited 30 seconds lights turned on. ; ordrng 1 W11330971 (Ui) and 1 WPW10675033 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Shaker Heights, OH 44122
Jason N
Job Details: 11/12/2021
"Cc unit not draining or washingRan diagnostics, found codes f9e1 for drain problem and f7e1 for single speed wash motor failure. Unit will will only stay in drain mode. Replaced wash motor/pump assembly using customer supplied pre Id part. Ran wash test cycle, all functions normal. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB119WFBM02
Near Shaker Heights, OH 44122
Jason N
Job Details: 11/12/2021
Installed ff door handle and bottom grille. Op test good.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Beachwood, OH 44122
Joe O
Job Details: 11/12/2021
"Cc: not drying, smell after cycleCustomer left dishes to show, she showed water in bottoms of cups. Customer stated even the insides of the dishwasher are wet at end of cycle. Customer also stated soap did not dispense during cycle. Advised the cups concave and will always hold water. Ran diagnostics test cycle. Found cold water at start of cycle. Found vent fan is functioning. Heater is functioning. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kent, OH 44240
Corina B
Job Details: 11/12/2021
"CC that the unit is not cooling. Confirmed. Found frost and ice on the evap cover. Evap fan is running. Ran diag heater turns on. Steamed out the evaporator. Will need a new control, ui and harness. ; ordrng 1 W11212392 (Control) and 1 W11214887 (Ui) and 1 W11545823 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS
Near Shaker Heights, OH 44122
Jason N
Job Details: 11/12/2021
"Cc unit left side door not closing properlyConfirmed mullion flipper not seating correctly into receiver, sitting too low. Not able to adjust unit leveling or add shims to door due to extremely tight cabinet space unit is installed in. Added nylon shims to mullion receiver. Mullion properly engaging into receiver. Op test good. ; used 2 WP487576 (NYLON SHIMMING WASHER) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2061KES7
Near Cleveland, OH 44106
Jason N
Job Details: 11/12/2021
"Cc unit ice buildup on bottom of freezer.Confirmed ice buildup on bottom of freezer, evaporator drain iced over. Per service pointer, replace drain tube using updated p-trap style. Unit over 5 yrs old, Cleared ice from freezer section. Steamed out drain hole. Replaced duck bill drain with p-trap drain tube from truck stock. Op test good.; used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW
Near Euclid, OH 44123
Jason N
Job Details: 11/12/2021
"Cc unit not completing cycles, spinning out clothes.Ran diagnostics, found code f8e5 for hot and cold reversed. Confirmed hot and cold lines reversed on back of unit. Corrected. Ran auto test and calibration. All functions normal. Op test good."
We serviced a
MAYTAG WASHER
Model MHW7100DC0
Near Solon, OH 44139
Marie V
Job Details: 11/12/2021
"Cc that the dispenser broke. Confirmed, dispenser is very stiff. Replaced dispenser. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Kent, OH 44240
Corina B
Job Details: 11/12/2021
Replaced the control. Brought core back for return. Heated oven to 350*. Watched bake element cycle on and off. Opt test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Chardon, OH 44024
Joe O
Job Details: 11/12/2021
Cc: wet clothes at end of cycleFound actuator arm slipped out of cam. Replaced actuator. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Solon, OH 44139
Corina B
Job Details: 11/12/2021
"Replaced the dispenser. Started a cycle checked the lines, good. Opt test ok advised cust to use 1-2 tablespoons of he detergent"
We serviced a
KITCHENAID WALL OVEN
Model KODE307ESS00
Near Highland Heights, OH 44143
Corina B
Job Details: 11/12/2021
"CC that the ovens quit working. Confirmed. Found the thermal fuse open. Replaced the fuse from t/s. Found the upper fan not turning on. Will need a new cooling fan. ; ordrng 1 W11245567 (Blower), used 1 WPW10545255XXX (XXNORORDERXXFUSE-THRML) from stock"
We serviced a
KITCHENAID RANGE
Model KSEG700EBS3
Near Cleveland, OH 44111
Gabriel P
Job Details: 11/12/2021
"Replace panel,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fairview Park, OH 44126
Angel
Job Details: 11/12/2021
Cc that unit is clicking. Ran diagnostics and did a manual agitation and its not agitating will need to change out shifter. Replaced shifter tested unit by doing calibration and auto test. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Strongsville, OH 44136
David R
Job Details: 11/12/2021
"Cc unit not cooling correctly in FF section, FZ is good, buttons on control wont let you change up or down. Control not taking commands, will not let me get into diagnostics. Damper door is open, cannot feel cold air, control malfunctioning could be causing unit not to defrost. Control numbers will move by themselves. Temp reads 50 in FF, 0-1 in FZ. Unplugged unit to see if that will correct anything with control, control will still not take command. Damper is opening and closing properly. Checked and defrost thermostat test good and heater is at 30 ohms. Will need to steam ice and replace control. Used control none on t/s. Ordering. ; ordrng 1 WPW10503278 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44102
Gabriel P
Job Details: 11/12/2021
Wrong part order it was the shifter replace from t/s opt test ok ; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
JENN-AIR WALL OVEN
Model JJW2430WB01
Near Rocky River, OH 44116
Angel
Job Details: 11/12/2021
Replaced latch tested unit. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Cleveland, OH 44113
Gabriel P
Job Details: 11/12/2021
Check sensor before replacing it has 14 ohm check old one tech replace and it has 14 ohms replace it any way put back together started unit still not working but found and error f3e1 exhaust thermistor open or shorted to unit apart again check thermister resistance was 14.52 ohm in room temperature is good check harness for continuity from each end confirm they are good also check wire to ground is open thats also good call whirlpool tech line spoke to Anthony he said if all those results test good replace control, ordering parts also when put back together started working Im starting to think if it was a loose connection on control advise customer monitor if it happen again will need control and thermistor
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18S6AW3
Near Avon Lake, OH 44012
Angel
Job Details: 11/12/2021
Cc that seal on ff section is not sealing properly. Confirmed the seal on top corner has a gap. I steamed out the gasket all around cleaned it as well and applied some vaseline for a better seal and to help prevent the seal from cracking. Unit closing and sealing properly now. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Westlake, OH 44145
David R
Job Details: 11/12/2021
"Cc unit making a noise, will last for about a minute then stop, also a lot of FF items are freezing. Found noise is coming from damper control, could most likely be getting stuck open and causing more air to circulate around and freeze items. Went through diagnostics, offset FF and FZ temp, set unit to minimum time between defrost. FF and FZ thermistor test good. Ordering damper; ordrng 1 WPW10594329 (Damper control)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Huntsburg, OH 44046
Joe O
Job Details: 11/12/2021
"Installed control. Ran diagnostics test cycle. As I was walking out customer ran out and said unit showed pf error. Found unit displaying pf. Found outlet is not grounded. Unplugged and plugged back in and monitored voltage. Unit continued to run. Voltage bouncing between 113v and 108v. Spoke with BJ, per whirlpool we must have a correct outlet. Advised customer they need a licensed electrician come out to and have outlet grounded. Unit was in a wash cycle, customer stated its not filling, its not doing anything but tumbling. Unit had a wet load and was in the middle of wash cycle. I canceled unit. Advised customer to have licensed electrician out. Unit functioning as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bedford Heights, OH 44146
Marie V
Job Details: 11/12/2021
Replaced control and preheated unit to 350*. Pass. Op test okNo core for return
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Brecksville, OH 44141
Marie V
Job Details: 11/12/2021
"Cc that the unit is not level, tried to adjust the door but it does not work. Confirmed this unit does not have a adjuster on right hand side door. Adjusted feet. Op test ok"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Lakewood, OH 44107
Gabriel P
Job Details: 11/12/2021
When replace new drawer still same issue not closing properly call whirlpool tech file number follow all steps to fix issue and still so tech line reach to engineer and they send us a video of how to fix it confirm is fix
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Amherst, OH 44001
Angel
Job Details: 11/12/2021
Cc that unit ice maker makes a vibrating sound. Verified and the vibrating sound that the unit is making is the water valve filling the ice maker with water explained to the customer that it is normal and it will make it every time the ice maker calls for water for 7seconds. Unit working as designed. Opt test ok.
We serviced a
KENMORE REFRIGERATOR
Model 253.68802014
Near Windsor, OH 44099
Joe O
Job Details: 11/12/2021
Cc: interior lights not workingFound bulb not tight enough. Tightened bulb. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Painesville, OH 44077
Joe O
Job Details: 11/12/2021
Installed gear case. Ran auto test and calibration. Op test ok
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW2830DP02
Near Broadview Heights, OH 44147
Marie V
Job Details: 11/12/2021
"Cc that the unit is showing and error code of stuck shorted key. Confirmed. Replaced panel , set time and date, tested oven. Op test okBrought core for return"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lorain, OH 44052
Angel
Job Details: 11/12/2021
"Replaced gearcase, cam, shifter and belt ran calibration and auto test passed. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Oberlin, OH 44074
David R
Job Details: 11/12/2021
"Cc unit not washing correctly or finishing cycle. F8E1 No fill long fill, F7E5 shifter error. Took pictures of drain hose, hooked up wrong, needs to be height of unit in order not to syphon out, refer to owners manual. Replaced actuator. Cleared codes. Ran a diagnostics test and calibration test. Good. Advised customer of drain hose issue needs to be fixed. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Willoughby, OH 44094
Corina B
Job Details: 11/12/2021
"CC that the ice just stuck in the flap. Confirmed. Removed the bin, the flap on the bin is not releasing. The ice is coming out crushed not cubed. Removed the ice and put the ice back in the bin, ice came out as cubes. Ice gets stuck in the door chute. Will need a new bin. ; ordrng 1 W11185686 (Bin)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Grafton, OH 44044
Marie V
Job Details: 11/12/2021
"Cc that the drain pump is not running. Confirmed. Replaced drain pump, ran unit verify that have no leaks, started a cycle and lei it run and then cancel, op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Cleveland, OH 44135
Manny
Job Details: 11/12/2021
Replaced evap fan opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Cleveland, OH 44120
Manny
Job Details: 11/12/2021
"Cc unit cooktop not igniting, verify that not burner will ignite, oven spark module sent, bake and broiler both working unit need cooktop spark module and wire harness ; ordrng 1 W10478601 (Harness wire) and 1 WPW10475149 (Spark module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Garfield Heights, OH 44125
Manny
Job Details: 11/12/2021
"Replaced evap, compressor and filter found restriction in cap tube called Brian we did some test and determine that cap tube is restricted BJ recommended contacting tech line, Called tech line, had me charged 140psi of nitrogen to see if any comes out the cap tube and nothing does, since there is a restriction that could not be clear unit is deemed not repairable by wpl will contact customer with next steps within the next 5 business days.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Westlake, OH 44145
Gabriel P
Job Details: 11/12/2021
"Cabinet is dent and doors took lots of pictures customer wants to know if whirlpool can ship a new fridge sooner before thanksgiving,call whirlpool, not repairable"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Painesville, OH 44077
Joe O
Job Details: 11/11/2021
Installed control ran auto test and calibration. During calibration unit started spraying water from water valve directly onto control. Control failed. Needs control and water valve; ordrng 1 W11038689 (valve) and 1 W11498796 (Control)
We serviced a
FRIGIDAIRE FREEZER UPRIGHT
Model FFU14F5HWN
Near Painesville, OH 44077
Joe O
Job Details: 11/11/2021
"Cc: not cooling, display not functioningFound display is functioning. Found compressor not receiving any power. Needs controlCustomer to install. ; ordrng 1 297370600 (control-electronic), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM01
Near Strongsville, OH 44136
David R
Job Details: 11/11/2021
Cc unit leaking from back. Found water line to icemaker cracked. Gave estimate. Customer calling landlord. Will get back in touch with office. ; ordrng 1 W11292468 (Fitting)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Broadview Heights, OH 44147
David R
Job Details: 11/11/2021
"Replaced left door. Tested water, good. Give 24 hours to cool and ice to drop. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM01
Near Lakewood, OH 44107
Gabriel P
Job Details: 11/11/2021
"Found good frost pattern reset control cause fan was not running and it work,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2SHDXPS01
Near Cleveland, OH 44102
Gabriel P
Job Details: 11/11/2021
"Found evaporator frozen with ice force unit into defrost element came on bi metal and element working will need control cause is not going into defrost on its own when to replace it from the one in truck stock but part was open and control was already snap I do not trust it it could be a use part ; ordrng 1 WPW10503278 (Control), used 1 WPW10503278 (Control defective) from stock"
We serviced a
KENMORE DRYER
Model 110.61202011
Near Cleveland, OH 44124
Manny
Job Details: 11/11/2021
"Cc unit not heating, tested all components and all passed, call BJ we ran some test and determine that motor centrifugal switch is not engaging, unit will need new motor. Add to cancellation list ; ordrng 1 279827 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ravenna, OH 44266
Brian M
Job Details: 11/11/2021
Cc unit not working Ran diagnostics found no errors Ran auto test no issue Ran several fills and waited till unit switched to wash No issue Advised to watch
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Streetsboro, OH 44241
Brian M
Job Details: 11/11/2021
Installed suspension Ran test cycle OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Mayfield Heights, OH 44124
Corina B
Job Details: 11/11/2021
Replaced the led lights. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE RANGE
Model CGS985SET5SS
Near Parma Heights, OH 44130
Marie V
Job Details: 11/11/2021
"Cc that the front left burner was not working but when I arrived it started working good. Verify orifice is clear, verify the caps are clean. Advice cust to monitor unit but is worki properly at this point."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Parma, OH 44130
Marie V
Job Details: 11/11/2021
"Cc that the seal on the oven looks like is not sealing all the way. Check gasket, is sealing properly, replaced with new seal. And explain cust that sometimes the new seal on unit can be a little off until is settled widowhood. Tested bake, broil and al burner working good. Talk to cust about convection bake and the features of unit. Also wrote down the number for owners manual because they never got it. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near Mentor, OH 44060
Jason N
Job Details: 11/11/2021
Installed main control and UI panel. Ran auto test and calibration. All functions passed. Op test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL3
Near Broadview Heights, OH 44147
David R
Job Details: 11/11/2021
"Replaced wash pump motor. Ran diagnostics, good, op test ok."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Mentor, OH 44060
Jason N
Job Details: 11/11/2021
"Cc unit not starting.Checked power in to unit, 0v. Found breaker tripped in cabinet. Reset breaker. Dry op test good, good heat. Dryer is currently on a 20A circuit. Advised customer dryer need to be on a 30A circuit, advised to have an electrician out and change breaker. Unit is working as designed, op test good."
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Cleveland, OH 44109
Marie V
Job Details: 11/11/2021
"Cc that the unit is squeaking when it starts but it goes away after a while. Started unit it started squeaking. Took unit apart and found pulley and rollers needs to be replaced. Replaced from T/S, ran unit. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Cleveland, OH 44113
Gabriel P
Job Details: 11/11/2021
Replace control and sensor probe opt test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Streetsboro, OH 44241
Brian M
Job Details: 11/11/2021
Cc unit not working Ran diagnostics found out of balance and over suds Ran auto test and calibration No issue