We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Beachwood, OH 44122
Corina B
Job Details: 01/13/2023
CC that the ice maker leaks. Confirmed. Found the fill tube not sitting correctly into the fill cup. Steamed out the evaporator and the drain tube. Reinstalled the ice maker. Cycled ice maker no leaks. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSF26C4XYB03
Near Chesterland, OH 44026
Jason N
Job Details: 01/13/2023
"Did not have right fitting in kit, will still need to procure correct 5/16 to 1/4 fitting. Rescheduled customer. ; schdld next appmnt for 1/16 MON !"
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS09
Near Mayfield Heights, OH 44124
Jason N
Job Details: 01/13/2023
"Installed inverter board. Ran quick heat test, found zapping noise coming from magnetron area. Pulled magnetron to replace, antenna on magnetron scorched and burnt. Inspected waveguide for damage, found burn spot and pitting inside waveguide. Called wp techline, Leon, designated unit as nonrepairable, advised to have customer call WP consumer with next steps. Retrieved magnetron for return ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44108
Manny
Job Details: 01/13/2023
"Cc unit not cooling, verified and evap fan not running, Checked and fan no working and thermistor out of range, unit need evap fan and thermistor ; ordrng 1 W11559968 (Fan) and 1 WPW10384183 (Thermistor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Cleveland Heights, OH 44118
Jason N
Job Details: 01/13/2023
"Cc unit not cooling again Checked system pressures. Low side reading 24 in/hg vacuum and high side reading 20 psi. Check for dye using uv light. No dye present on any visible connections. Called wp techline, Curt, designated unit as non repairable, advised that customer can call WP consumer with next steps."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHGXKQ04
Near Richmond Heights, OH 44143
Joe O
Job Details: 01/13/2023
Installed thermostat. Unit cooling. Op test ok
We serviced a
KENMORE DISHWASHER
Model 665.1328K113
Near North Ridgeville, OH 44039
Marie V
Job Details: 01/12/2023
"Cc that the unit smells after use. Found both filters dirty also drain hose is dirty as well and is not installed with a loop. Unit will need new drain hose and get filter cleaned. Also might have to run cleaner few times to get ride of it. ; ordrng 1 8269144A (Drain hose) and 1 WPW10545278 (Drain hose), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Cleveland, OH 44135
Manny
Job Details: 01/12/2023
Replaced control and pump ran test cycle opt test ok
We serviced a
KENMORE DRYER
Model 11062712101
Near Mentor, OH 44060
Corina B
Job Details: 01/12/2023
CC that the drum does not spin. Confirmed. Found the belt is broken. Replaced the dryer repair kit from t/s. Opt test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Mentor, OH 44060
Corina B
Job Details: 01/12/2023
CC that the unit not cooling. Confirmed. Found the compressor buzzer when starting. Removed the drier and not enough steel line to add a new drier to it. Called t/l Rich unit is non repairable.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF5
Near Ashtabula, OH 44004
Dan H
Job Details: 01/12/2023
"Installed new fan, op test good"
We serviced a
WHIRLPOOL MICROWAVE
Model GMC275PDQ2
Near Conneaut, OH 44030
Dan H
Job Details: 01/12/2023
"Customer complaint of door open error, confirmed, door switches are good, unit needs new control, part is no longer available ; ordrng 1 4451993 (Cntrl)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Elyria, OH 44035
Angel
Job Details: 01/12/2023
Cc that unit was not locking. Confirmed tested latch in Diagnostics and it would not lock so I replaced latch tested again and it started locking as should also ran a test cycle to test all functions opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Berea, OH 44017
David R
Job Details: 01/12/2023
"Replaced thermistor and thermal fuse, still not working. Unit will turn on, run for about 5 seconds, loud noise from motor, then turn off. Bad winding on motor. Ordering main control, motor. ; ordrng 1 W11364931 (Motor) and 1 W11565020 (Control)"
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near North Royalton, OH 44133
David R
Job Details: 01/12/2023
Cc unit not working. Found outlet tripped and customer didnt know. Reset outlet and unit is working and coming on. Ran diagnostics. Good. Op Test Ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAW13
Near Jefferson, OH 44047
Brian M
Job Details: 01/12/2023
Cc unit not cooling properly Found heater not getting voltage from board Advised on control and evap fan replacement ; ordrng 1 WPW10514110 (motor evaporator) and 1 WPW10589838 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Garrettsville, OH 44231
Brian M
Job Details: 01/12/2023
Installed valve and filter head OP Test Ok
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Painesville, OH 44077
Dan H
Job Details: 01/12/2023
"Customer complaint that start button is not working, unit starts when timer is advanced but not with start button, found start switch stuck in closed position, unit needs new start switch ; ordrng 1 WP3404233 (Start switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Berea, OH 44017
Manny
Job Details: 01/12/2023
"Cc unit not heating verified and ran diagnostics, found code f7e1 for heater issues f5e1 for door switch issue, and f3e1 for too much suds. Ran test cycle and during the drying process control started resetting itself and relays clicking, unit needs main control and heater; ordrng 1 W11087226 (control elec) and 1 W10518394 (heater)"
We serviced a
MAYTAG DRYER
Model DE612
Near Painesville, OH 44077
Dan H
Job Details: 01/12/2023
"Customer complaint of screeching noise, confirmed, idler pulley is seizing, unit needs new idler pulley and rollers ; ordrng 1 WP6-3037050 (Pulley) and 2 12001541 (Rollers)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44104
Marie V
Job Details: 01/12/2023
"Replaced control, valve and latch. Unit does not drains. Drain pump not working. Ordering drain pump. Office will contact once they have eta on the part; ordrng 1 W11399437 (Drain pump)"
We serviced a
GE DRYER
Model GTDS560EF5WS
Near Cleveland Heights, OH 44106
Marie V
Job Details: 01/12/2023
"Cc that the unit is not working. Confirmed. Verify all fuses thermostat. All good control not sending voltage to motor. Will need new control . Cust will call back if they want to continue ; ordrng 1 WE4M551 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AS0
Near Columbia Station, OH 44028
Gabriel P
Job Details: 01/12/2023
"Found bake element shorted giving estimate ordering customer owe labor ; ordrng 1 W10779716 (Bake element), used 1 SHIPPING (shipping and handling)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Parma, OH 44130
Gabriel P
Job Details: 01/12/2023
Didnt fine any issue with dispenser put it on setting max opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA
Near Lakewood, OH 44107
Angel
Job Details: 01/12/2023
Cc that unit was making a loud sound. Ran a test cycle and the sound was coming from inside door a loud vibrating sound. Took apart door and found that it was the dispensers wax motor was getting stuck with the spring fixed issue tested unit to make sure everything was good opt test ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Lakewood, OH 44107
Angel
Job Details: 01/12/2023
"Cc that unit just keeps spinning. Confirmed unit is just spinning and will not let you do anything looked underneath and capacitor is damaged replaced it with a new one tested unit opt n/g looks like control got damaged as well ordering main board and ui.; ordrng 1 W11556725 (Control board) and 1 W11481116 (Ui) and 1 W11414312 (Harness ui), used 1 W11395618 (CAPACITOR) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Kent, OH 44240
Brian M
Job Details: 01/12/2023
Cc unit not cooling properly Found fan not able to run properly and thermistor is shorted Needs fan and thermostat ; ordrng 1 WPW10383615 (thermistor) and 1 W11499658 (Motor evap) and 1 SHIPPING (shipping and handling)
We serviced a
MAYTAG DRYER
Model MEDC555DW1
Near Solon, OH 44139
Brian M
Job Details: 01/12/2023
Cc unit not turning on Found thermal fuse open Replaced using truck stock OP Test Ok ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Highland Heights, OH 44143
Joe O
Job Details: 01/12/2023
Cc: door not closing properlyFound cam missing for ff door. Needs cam; ordrng 1 WP12028505AP (ref dr closer cam)
We serviced a
FRIGIDAIRE RANGE
Model FFEF3016TSC
Near Painesville, OH 44077
Dan H
Job Details: 01/12/2023
"Customer complaint that oven door is falling apart, confirmed, found handle stripped, found outer door skin bent, unit needs new door handle, screws and outer door skin; ordrng 2 316433304 (Screws)s and 1 5304532514 (Door skin) and 1 5304520635 (Handle), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDT580SGF2BB
Near Painesville, OH 44077
Dan H
Job Details: 01/12/2023
"Customer complaint that unit is leaking, confirmed, unit is leaking from valve, installed new valve, op test no good , new valve is leaking worse than original valve, ordering another valve; ordrng 1 WD15X26140 (Valve)"
We serviced a
MAYTAG RANGE
Model MGR6600FZ3
Near Cleveland Heights, OH 44118
Marie V
Job Details: 01/12/2023
New trim came in damaged. Took pics. Ordering part; ordrng 1 W11096161 (Trim)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Cleveland, OH 44114
Angel
Job Details: 01/12/2023
Customer stated they would like to make sure the spray arm was on correctly. Verified and spray arm is on correctly just recommended her to make sure not to put any tall stuff that can catch on the spray arm causing it to fall off opt test ok.
We serviced a
JENN-AIR RANGE
Model JES1750ES1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 01/12/2023
Installed element and grease trap Ran test bake OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Berea, OH 44017
Manny
Job Details: 01/12/2023
"Unit keeps tripping verified and no codes found called wpl tl and spoke to Chris he provide me with a service pointer W11525530 and to provide the info to customer, and advise to look at the breaker vendors."
We serviced a
WHIRLPOOL DRYER
Model WGD6120HC1
Near Garfield Heights, OH 44125
Manny
Job Details: 01/12/2023
"Took unit apart and blower wheel was broken, replaced wheel opt test ok."
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Fairview Park, OH 44126
Gabriel P
Job Details: 01/12/2023
"Found spark ignitor defective replace from sur plus WPW10324262 then preheat bake oven and waited to it reach the temp and it did also is cycling on and off like it supposed to,opt test ok"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Painesville, OH 44077
Dan H
Job Details: 01/12/2023
"Customer complaint that unit is not draining,started normal wash cycle, unit filled, canceled, drain pump is working, unit is draining, repeated several times with same results, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Maple Heights, OH 44137
Marie V
Job Details: 01/12/2023
"Cc that the door does not slide good and kick plate will not go on. Confirmed. Corrected kick plate and slide on doors are good. Also advise customer to put some food on the freezer so the door can slide better also cleaned extra grease on slides to it does not hold the door from closing., but is working properly. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ02
Near Cleveland, OH 44111
Angel
Job Details: 01/12/2023
Replaced all parts showed customer for the drawers that its the same as the old ones they understood that it doesnt have a support in the middle unit as designed opt test ok.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Broadview Heights, OH 44147
Marie V
Job Details: 01/12/2023
Cc that the unit wire burned off. Confirmed. Replaced power cord and terminals block. Tested unit. Heats up. Op test ok; used 1 279320 (BLOCK-TERM) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Chagrin Falls, OH 44023
Brian M
Job Details: 01/12/2023
Cc drawer drops Found rivet on arm broken Fixed using rivet gun OP Test Ok
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW9630DDS
Near Broadview Heights, OH 44147
Marie V
Job Details: 01/12/2023
"Cc that lower oven doesnt close lock, lower oven control panel beeps but does not turns on or work. Unit doors does not close. Both of them will need hinges for both doors, also bottom oven on panel is not working same with lock. Ordering parts needed. Office will contact once they have eta on the part; ordrng 1 WPW10186996 (Latch door) and 2 12002489 (Hinges)s and 4 WP74011337 (Braket)s and 1 WPW10169131 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rocky River, OH 44116
Angel
Job Details: 01/12/2023
Cc that unit will not start. Verified and found door switch broken replaced it with a new one tested unit opt test ok.; used 1 WPW10569603 (DOOR SWTCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesterland, OH 44026
Brian M
Job Details: 01/12/2023
Cc temps are both as cold in ff section Found freezer at normal temps and making ice Found fridge warmer Ran diagnostics found that damper isnt opening all the way ; ordrng 1 W11317276 (diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 01/12/2023
Temperature on both sides is good but not icemaker not working ; ordrng 1 W11087201 (Heater) and 1 W11579560 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mentor, OH 44060
Dan H
Job Details: 01/12/2023
"Customer complaint that unit is not starting, found pulley loose and wedged into pulley shield, tightened pulley, op test good"
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Westlake, OH 44145
Gabriel P
Job Details: 01/12/2023
Unit is heating is working as designed try running 5 times and its working but customer say is intermittent sometimes work and sometimes dont advise her when is not heating to press on door if it heat wants she do that then we will order piston and track but unit working as right now
We serviced a
KENMORE WASHER
Model 110.2613241
Near Mentor, OH 44060
Dan H
Job Details: 01/12/2023
"Installed new control, unit powered up, no buttons on user interface working properly now, unit also needs new user interface , customer does not want to move forward with repair ; ordrng 1 W11248038 (Ui)"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Broadview Heights, OH 44147
Marie V
Job Details: 01/12/2023
Cc of flames too high. Confirmed. Adjusted flame level on all burners. Op test ok
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Sheffield Lake, OH 44054
Angel
Job Details: 01/12/2023
Cc that unit will not turn off at the end of the cycle. Ran diagnostics no error codes customer states that the unit will say end but she says she hears something still running even after it ends. So we replaced main board ran a test cycle and passed asked customer to test unit out by running a full cycle and if anything to give us a call but unit as of now is working as designed opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Westlake, OH 44145
Marie V
Job Details: 01/12/2023
Replaced control and sensor. Tested oven. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Kirtland, OH 44094
Brian M
Job Details: 01/12/2023
Cc unit making noise Found motor bolt loose Tightened bolt OP Test Ok
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 01/12/2023
Replace control
We serviced a
MAYTAG DRYER
Model DE512
Near Willoughby, OH 44094
Dan H
Job Details: 01/12/2023
"Customer complaint of loud noise, confirmed, found blower wheel broken, unit needs new blower wheel; ordrng 1 Y303836 (Blower wheel), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Painesville, OH 44077
Dan H
Job Details: 01/12/2023
"Installed new inverter board, op test good"
We serviced a
GE DRYER
Model GTD72EBSN0WS
Near Painesville, OH 44077
Corina B
Job Details: 01/12/2023
CC that the dryer takes forever to dry. Checked the vent blocked with debris. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Removed the vent from dryer good airflow. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Brecksville, OH 44141
David R
Job Details: 01/12/2023
"Cc unit never worked since they got it, even after tech changed evap and comp, never worked. Found crimped and broken steel line to dryer at cabinet. Cannot be repaired. Non repairable, calling techline to document. Non repairable, whirlpool putting in for exchange; O-emld tckt"
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Independence, OH 44131
David R
Job Details: 01/12/2023
Replaced tilt switch and main switch. Tested multiple times and unit is working correctly. Good. Op Test Ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Beachwood, OH 44122
Manny
Job Details: 01/12/2023
"Cc unit not advancing cycle, verified and ran diagnostics, found codes f7e1 for tachometer issues, f7e6 for motor circuit open, ran test cycle and cam its getting stuck on gear case spline and belt is squeaky, noticed cap leaking oil, replaced parts order and used TS# W10721967 and WPW10006384, ran test good, opt test ok; used 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"
We serviced a
MAYTAG DRYER
Model MGD5430MW0
Near Seven Hills, OH 44131
David R
Job Details: 01/12/2023
"Cc when starting unit, will pop GFCI outlet. Came today, turned unit on and started. Did not pop GFCI. Ran Quick Dry on Extra Power and High temp for 10-15 mins. Powered down and did the same on a Bulky cycle. Unit is running and did not pop GFCI outlet. Unit overall has been running almost an hour with no problems, Called techline.. Reset unit. Unit is working fine and properly functioning. To have customer change outlet if needed and make sure dryer is on its on dedicated circuit. Unit is working good as off today."
We serviced a
GE DISHWASHER
Model GSM1800JBB
Near Parma, OH 44134
David R
Job Details: 01/12/2023
"Cc unit door stuck. Had to pry open. Door strike and latch broken. Will need new strike and latch. Strike is available WD13X10029, but latch is NLA Discontinued."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Cleveland, OH 44110
Joe O
Job Details: 01/12/2023
Cc: error f8e4Found error code f8e4(float switch open) found no water in drip tray. Found water marking line on float where water had been sitting. Water level extremely high in float area indicates the unit continued to leak after shutting down for error code. Found water mark on supply line but currently not leaking. Extremely cold under unit. Could have potentially partially froze water supply line and caused expansion and leak. Ran test cycle. No leaks found. Advised customer of supply line water marking. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mentor, OH 44060
Joe O
Job Details: 01/12/2023
"Cc: squealing noiseCustomer showed video of a high pitch squeal. Checked under unit. No signs of what would cause squealing. Ran drain and spin. Found when motor breaking unit squeals. Replaced belt. Ran drain and spin. Unit still squealing. Could not determine what component under unit is causing the squealing. Needs motor and gear caseTry motor before replacing gear caseMotor shows out of stock. Office to reschedule; ordrng 1 W11449840 (Gear case) and 1 W11026785 (motor-drve), used 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAB00
Near Mentor, OH 44060
Joe O
Job Details: 01/12/2023
"Installed filter housing, tested. Unit has good pressure with and without filter. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW1
Near Mentor, OH 44060
Joe O
Job Details: 01/12/2023
"Cc: door falling, not staying down. Found friction pads broke. Needs friction pads. Replaced friction pads. Tested. Op test ok ; used 2 WP8268961 (SLEEVE FRICTION) from stock"
We serviced a
MAYTAG WASHER
Model MVWB766SW1
Near Pepper Pike, OH 44124
Manny
Job Details: 01/12/2023
"Cc unit have black flakes in washer, verified and looks like fabric softener buildup, asked tenants if they use fabric softener, she said yeah, asked if they had run any clean cycle she said they did. Bill stated that he took the agitator off and most of the build up was under the agitator, and he cleaned it, unit its clean and no flakes, advise customer that fabric softener and too much detergent can cause build up in the unit and advise to either discontinue use of fabric softener or use less. Unit working as designed advised to run clean cycle with white vinegar. Opt test ok"
We serviced a
FRIGIDAIRE WASHER
Model FTF530ES0
Near Painesville, OH 44077
Corina B
Job Details: 01/12/2023
"CC that the drum is loose. Confirmed. Drum does not spin freely. Spider is broken. Will need a new drum, front and rear tub. Cust does not want to repair ; ordrng 1 131618600 (Front shell) and 1 131618500 (Drum) and 1 131525500 (Rear drum), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
MAYTAG WASHER
Model A308
Near Willowick, OH 44095
Corina B
Job Details: 01/12/2023
"CC that the unit will not spin. Confirmed. Started a cycle with no clothes spins. Started a cycle with small load of clothes, spins. Will need a new motor. Part is nla. ; ordrng 1 200816 (Motor pulley) and 1 206505 (Start)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Parma, OH 44129
David R
Job Details: 01/12/2023
Replaced both top/bottom doors and nameplate. Good. Op Test Ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Willoughby, OH 44094
Corina B
Job Details: 01/12/2023
CC that the ui pantry is not lighting. Confirmed. Removed the panel and no moisture inside of the door. Will need a new ui. ; ordrng 1 WPW10769076 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near University Heights, OH 44118
Manny
Job Details: 01/12/2023
Replaced heater opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Eastlake, OH 44095
Corina B
Job Details: 01/12/2023
CC that the unit is not draining. Confirmed. Found the drain hose blocked with grease. Snaked the drain hose out. Unit is draining. Raised drain hose above the sink. Advised cust to not dump grease in the sink. Ran a calibration. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM01
Near Rocky River, OH 44116
David R
Job Details: 01/12/2023
"Cc unit is not cooling. High temps and no frost pattern. Took off FF evap and found green dye over right side of it. Pin whole in evap, sucking in air to comp. Needs a new evap assembly and comp. Gave estimate to landlord. Said they will probably buy a new fridge. ordrng 1 W10917531 (Evap) and 1 W10276644 (Comp), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rocky River, OH 44116
David R
Job Details: 01/12/2023
"Cc unit shaking. Used leveler. Unit is leveled and basket is centered. Pushed down on basket to test suspensions, good. Not rocking from side to side, one bounce and centers itself. No error codes. All components work in diagnostics. Customer had anti vibration pads, put on for them. Ran a normal cycle with load of towels/wash clothes. Let run through cycle 15 mins, drained and ran a drain/spin. Showed customer slow and fast spin. Good. As far as tangling goes, Tangled, twisted or knotted clothes are usually a result of improper sorting of wash loads. To prevent clothing from knotting and twisting: Avoid mixing heavy items with light items. Avoid putting too many or too few items in the washer. Make sure you set the proper water level for the size load you are doing. Unit is good, working properly. Op Test Ok."
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS208SSS04
Near Painesville, OH 44077
Jason N
Job Details: 01/12/2023
"Cc unit oven lights not staying on and lower oven not heating Found lower door latch switch, melted and broke. Unit will need latch assembly replaced. Customer also stated the oven control makes a squeaking noise when the oven is in bake. Ran bake test on upper oven. Found upper blower fan not running, then started up and was squealing. Unit will need upper blower fan replaced as well. ; ordrng 1 WP8303972 (Blower fan) and 1 W11029221 (Latch)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Madison, OH 44057
Jason N
Job Details: 01/12/2023
"Cc unit offbalance and not spinning out Ran auto test, found agitator spinning with basket, drive hub is worn. Replaced drive hub using truck stock part. Reran auto test cycle. All functions passed. Op test good. ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near South Euclid, OH 44118
Manny
Job Details: 01/12/2023
"Replace ice container, chute, ice maker, coupling and motor, advise customer to allow 48 to 72 hours for a full container. Opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Ashtabula, OH 44004
Jason N
Job Details: 01/12/2023
Cc cooktop glass is cracked.Replaced cooktop glass using customer supplied pre Id part. Customer satisfied with appearance. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Elyria, OH 44035
David R
Job Details: 01/12/2023
"Replaced drain pump parts, removed all debris stuck. Ran diagnostics, good. Draining correctly and all components working. Op Test Ok."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Cleveland, OH 44104
Manny
Job Details: 01/12/2023
"Replaced, surface igniter opt test ok"
We serviced a
WHIRLPOOL WASHER
Model LAT8406AAM
Near Mentor, OH 44060
Joe O
Job Details: 01/12/2023
"Cc: burning smellSpoke with bj, Found motor pulley had burnt rubber on it, causing belt to slip. Belt burnt up. Needs belt.; ordrng 1 12112425 (belt set-maytag)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mentor, OH 44060
Joe O
Job Details: 01/12/2023
"Cc: metal sound, suds left in unitAdvised customer remaining sounds can be caused by over suds in unit. Found error codes f0e2(over suds). Found service pointer pertaining to the metal noise in machine. Ran manual high speed spin. No metal noise. Found gear case leaking oil. Advised customer on detergent usage. Needs gear case and controlControl out of stock. Office to reschedule; ordrng 1 W11170319 (cntrl-elec) and 1 W11454741 (Gear case)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Mentor, OH 44060
Joe O
Job Details: 01/12/2023
Cc: no powerFound light switch broken in ff section. Manually rotated. Confirmed lights and control powering on. Unit building frost pattern. Needs light switch.; ordrng 1 W11123941 (switch)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Mentor, OH 44060
Joe O
Job Details: 01/12/2023
"Cc: does not work at allFound error codes f8e1(long fill), f0e5(off balance). Could not test water(no water available at location). Ran auto test. Can hear valves opening. Unit agitating. And spinning. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE381LVB0
Near Olmsted Falls, OH 44138
David R
Job Details: 01/11/2023
"Cc unit warming element came on by itself and then saw sparks and smelled burning, breaker tripped. Found burns marks on control and warming element. Cooktop damaged. Found main harness and power cord burned up. Also looks like ground wire was never put on. Arching of electrical. All parts are listed except for main harness. NLA Harness W10256892. Sending over for research. ; ordrng 1 W10651915 (Cooktop) and 1 WP9762851 (Warm zone element) and 1 WPW10271740 (Control) and 1 PT400 (4 prong power cord)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Olmsted Township, OH 44138
David R
Job Details: 01/11/2023
Replaced motor assembly. Ran diagnostics mode. Good. All components working. Good. Op Test Ok.
We serviced a
SAMSUNG DRYER
Model DV45H7000EWA2
Near Cleveland, OH 44130
Marie V
Job Details: 01/11/2023
"Cc that unit was loud now is not working. Confirmed. Found rollers and pulley need to be replaced. ; ordrng 2 DC97-16782A (Rollers)s and 1 DC93-00634A (Pulley), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Cleveland, OH 44130
Marie V
Job Details: 01/11/2023
Cc that the unit does not cycled top element when using oven and food does not gets brown. Ran unit. Unit is working properly. Explain cust that top element does not cycled on and off while baking only in broil. Op test ok
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Beachwood, OH 44122
Joe O
Job Details: 01/11/2023
Cc: not heatingFound unit is receiving proper power. Found element open. Needs element. Replaced element. Tested. Op test ok ; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lorain, OH 44053
Angel
Job Details: 01/11/2023
Cc that unit was squealing. Ran unit and it was the idler pulley so I used the dryer repair kit replaced parts and properly lubricated them tested unit opt test ok.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Mentor, OH 44060
Dan H
Job Details: 01/11/2023
"Installed new element and cleaned dryer, op test good"
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near Andover, OH 44003
Brian M
Job Details: 01/11/2023
Cc normal cycle not working properly not spinning out Ran diagnostics no errors Ran auto test and calibration Found unit functioning properly Advised on spin speed settings
We serviced a
GE DRYER
Model GTD72GBSN0WS
Near Painesville, OH 44077
Jason N
Job Details: 01/11/2023
"Cc unit making chirping noiseRan dryer test, confirmed chirp noise. Found to be coming from upper drum bearing assembly, bearings pads are wearing down. Quoted customer bearing assembly replacement. ; ordrng 1 WE03X23875 (Bearing assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near North Royalton, OH 44133
Manny
Job Details: 01/11/2023
"Installed drum and door gasket, opt test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Avon Lake, OH 44012
Angel
Job Details: 01/11/2023
Cc that unit keeps running. Verified and found unit in flood mode cancelled it out ran diagnostics and no error codes so I ran a calibration and auto test and passed than i started a regular cycle to make sure it would fill and start washing with any issues and it did made sure to recommend customer only 1 to 2 tablespoons of detergent and 6 to 8 regular bath towels for a full load opt test ok.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Columbia Station, OH 44028
David R
Job Details: 01/11/2023
"Cc flame on RF burner too high. No adjustments. There is a Flame Spreader Kit on Service Matters but no part number. Will need research on kit. Would also replace orfice assembly and burner head. ; ordrng 1 WPW10256028 (Burner head) and 1 W11628649 (Orfice holder), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Columbia Station, OH 44028
David R
Job Details: 01/11/2023
"Rollers are good, found debris stuck along gasket support. Corrected. Good. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ravenna, OH 44266
Brian M
Job Details: 01/11/2023
Cc unit was making a noise Ran auto test could not duplicate noise Advised to watch
We serviced a
KITCHENAID RANGE
Model KEMS309BSS00
Near Mentor-on-the-Lake, OH 44060
Dan H
Job Details: 01/11/2023
"Customer complaint that oven is not reaching temperature, oven temperature sensor is good, temperature after preheat at 360 degrees, unable to duplicate the problem , unit is operating as designed"