Service History 2

We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Brook Park, OH 44142
Gabriel P
Job Details: 09/15/2021
"Replace seal and steam gasket,opt test ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2087HRS
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/15/2021
Cc unit not cooling in fridge but freezer fine Customer stated it started cooling back down in the fridge on Tuesday Found unit running properly at this time Advised to watch
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Solon, OH 44139
Brian M
Job Details: 09/15/2021
Installed seal and adapter OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Chardon, OH 44024
Jason N
Job Details: 09/15/2021
Cc unit needs door gasket replaced Replaced RH ff door gasket using customer supplied pre Id part. Heated gasket to ensure good seal to cabinet. Op test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Brecksville, OH 44141
David R
Job Details: 09/15/2021
"Drain hose was kinked, replaced. Tested. Unit is draining, good. Op test ok."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Parma, OH 44129
David R
Job Details: 09/15/2021
"Cc unit smelled like gas at one point, but customer said no one else smelled gas, also said that only one side was lite in flames took off panel to bake element. Let unit on bake 350* flame is on both sides. No smell of gas. Customer can see flames. Let unit get to 350 and cycle on/off at least 5 times. All operation checks good. Unit is good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Willoughby, OH 44094
Jason N
Job Details: 09/15/2021
"Cc unit temps not correct.Customer showed pop Customer states unit was freezing product in ff section. Now temps are ok in ff section, but seem off in freezer section now. Temped freezer section, reading 18 degrees. Pulled evaporator cover, very little frost on first coil. Unit has refrigerant leak, will need sealed system repair. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Filter drier)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Elyria, OH 44035
Angel
Job Details: 09/15/2021
"Cc that unit was making a-lot of noise when on spin. ran diagnostics to verify spin and unit sounds loud and has some oil on bottom of unit. Will need gear case rotor, and stator replaced. Ordering parts.; ordrng 1 W11455453 (Gear case) and 1 W10754161 (Rotor) and 1 W10754158 (Stator) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Shaker Heights, OH 44120
Manny
Job Details: 09/15/2021
"Cc unit not cooling in both sections, temp in RC 73 degrees and temp in FC 39, found evap cover in ice, place unit in diagnostics defrost, heater is working getting 120V. Thermistor is within range. Replacing main control and evap harness. Office to contact customer when parts are available. ; ordrng 1 W11546681 (Evap harness) and 1 W11558182 (Electronic control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW03
Near Lorain, OH 44055
Angel
Job Details: 09/15/2021
Control board was replaced and had to steam out evaporator Unit turned on asked customer to wait 24hrs for proper cooling before putting any food in unit. Opt test ok.
We serviced a
KENMORE WASHER
Model 110.464725
Near Painesville, OH 44077
Jason N
Job Details: 09/15/2021
"Cc unit has string stuck in the drain that needs removedCustomer stated a string got caught in drain pump, she cannot remove, doesnt want to break anything. Confirmed, string is wrapped around drain pump impeller. Separated drain pump housing to remove string. Reassembled, ran rinse and spin cycle. All functions passed, good drain out. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bedford Heights, OH 44146
Brian M
Job Details: 09/15/2021
Cc no ice is being dispensed Found auger frozen Held dispenser button for a few seconds to allow auger motor to heat up and free its self OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Brook Park, OH 44142
Gabriel P
Job Details: 09/15/2021
"Replace inner seal,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Parma, OH 44129
David R
Job Details: 09/15/2021
"F0E4 error, cleared all error codes. Replaced water valve. Ran diagnostics. All components working. Good. Ran a calibration. Good. Ran a normal cycle. Good. Op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Mayfield, OH 44143
Joe O
Job Details: 09/15/2021
"Cc: not running, not fillingFound unit is not filling. Is getting water to water valve. Water valve receiving proper power. Needs water valve; ordrng 1 W11434044 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE20FBBL0
Near Mentor, OH 44060
Jason N
Job Details: 09/15/2021
"Cc unit grinding noise and not workingRan diagnostics, found codes 8-4 for drain pump electrical problem, 10-1 for dispenser electrical problem and 8-1 for slow drain. Ran diagnostics test in entirety, no codes at end. When drain pump turned on, can hear debris in impeller. Pulled drain pump, found glass debris in housing. Removed and ran wash cycle then cancel drain. No abnormal sounds heard. Op test good. Did not install diverter motor from CB, not needed for this repair."
We serviced a
MAYTAG RANGE
Model MGR8800FZ0
Near Solon, OH 44139
Brian M
Job Details: 09/15/2021
Installed module no good Inspected Found purple wire going to switches has been damaged Reconnected wires OP Test Ok
We serviced a
JENN-AIR REFRIGERATOR
Model JSC24C8EAM00
Near Avon, OH 44011
Angel
Job Details: 09/15/2021
"Cc that unit is not cooling. Verified and temp in ff section is 55* and freezer at 37*. Verified evaporator and does not have a frost pattern check condenser fan and compressor both running good compressor kicked on with 2.10amps and stayed at 1.11amps running. Called BJ and explained and said to replace ff section evap, compressor, and uv drier filter. Parts are covered through warranty besides labor. Ordering parts.; ordrng 1 W10309988 (Compressor) and 1 WPW10643261 (Evaporator) and 1 WPW10143759 (Uv drier)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Strongsville, OH 44149
Gabriel P
Job Details: 09/15/2021
Diagnose unit found error code f4e2 heater open also took pictures of pop is under one year warranty call senior tech bj we diagnose unit and ordering control and heater ; ordrng 1 W11462458 (Control) and 1 W11537778 (Heater)
We serviced a
WHIRLPOOL RANGE
Model Wfg520s0as1
Near Highland Heights, OH 44143
Joe O
Job Details: 09/15/2021
Installed electrode. Ran test bake. Op test ok
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Parma, OH 44129
David R
Job Details: 09/15/2021
"Cc unit making squeaking noises. Found coins stuck down between agitator, removed. Replaced belt. Good. Ran diagnostics test cycle. No noise. Op test ok."
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near University Heights, OH 44118
Manny
Job Details: 09/15/2021
"Unit working as designed, water leaks from pipes above the refrigerator or condensation from the pipes , no leak found in unit."
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS05
Near Avon Lake, OH 44012
Angel
Job Details: 09/15/2021
Customer called office to reschedule.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Wickliffe, OH 44092
Joe O
Job Details: 09/15/2021
Installed control and ui. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0AS02
Near Solon, OH 44139
Brian M
Job Details: 09/15/2021
Cc no power Found thermal fuse open Replaced using truck stock OP Test Ok ; used 1 WPW10545255 (FUSE-THRML) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Mentor, OH 44060
Jason N
Job Details: 09/15/2021
"Cc unit freezer light is outConfirmed freezer LED module is nonfunctional. Replaced using customer supplied pre Id part. Per service pointer, Illumination returned to freezer section. Op test good."
We serviced a
KITCHENAID WALL OVEN COMBO
Model KOCE500ESS11
Near Aurora, OH 44202
Brian M
Job Details: 09/15/2021
Installed microwave door OP Test Ok Customer complaint about uneven baking Ran test bake found unit to heat up properly temp from left to right is only 2 degrees different Temp thermal coupler reading 355 and infrared temps from left to right are reading at 357 -356This is normal Unit is operating as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Mantua, OH 44255
Brian M
Job Details: 09/15/2021
Cc unit not working properly Found latch damaged and actuator popped off clutch Replaced latch and actuator Found cold water slowly entering Replaced valve using truck stock OP Test Ok ; used 1 W11210459 (VALVE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Ashtabula, OH 44004
Dan H
Job Details: 09/15/2021
"Customer complaint that unit is not going through cycles, ran diagnostics found f0e5(off balance) and f0e3(overloaded) error codes, ran test cycle , all components working, unit is operating as designed"
We serviced a
FRIGIDAIRE RANGE
Model FFGF3017LSG
Near University Heights, OH 44118
Manny
Job Details: 09/15/2021
"Replaced igniter, opt test ok."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Willoughby, OH 44094
Joe O
Job Details: 09/15/2021
Customer installed hoses
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Strongsville, OH 44149
Gabriel P
Job Details: 09/15/2021
"Replace lid ran calibration pass,opt test ok"
We serviced a
WHIRLPOOL DRYER
Model MGD6230HW0
Near Ashtabula, OH 44004
Dan H
Job Details: 09/15/2021
"Installed new control, op test good"
We serviced a
MAYTAG SXS REFRIGERATOR
Model MFI2568AEW
Near Cleveland, OH 44118
Manny
Job Details: 09/15/2021
"Cc unit not freezing items, found evap cover in ice at the cap tube, tested thermistor and bimetal both within range, notice the compressor would start then shut off and keep doing that. Compressor is humming and over heating. Unit will be a seal system repair. Customer will not proceed with the repair.; ordrng 1 W10309989 (Compressor) and 1 12002730 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Richmond Heights, OH 44143
Manny
Job Details: 09/15/2021
"Replaced heater, ran diagnostics cycle. Opt test ok. Advise customer to allow the unit to complete the drying cycle before opening the door."
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Ashtabula, OH 44004
Dan H
Job Details: 09/15/2021
"Customer complaint that lid is not locking and unit is not draining, ran drain and spin cycle, lid locked, unit spun, drain pump did not start, found drain pump unplugged, plugged in , drain pump started, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Kent, OH 44240
Brian M
Job Details: 09/15/2021
Cc unit not working properly Found sump getting power but not runningPump is under a 10 year warranty ran entitlement ; ordrng 1 WPW10591570 (pump&motor)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Elyria, OH 44035
Gabriel P
Job Details: 09/15/2021
"Replace gearcase,and stator and agitator and valve then ran calibration and auto test pass,opt test ok also explain wife how to properly run washer"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lakewood, OH 44107
Manny
Job Details: 09/15/2021
"Replaced shifter actuator, ran calibration and manual wash. Opt test ok"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model GH7208XRB0
Near North Ridgeville, OH 44039
Marie V
Job Details: 09/15/2021
"Took door apart and replaced handle, and light built for cust he had the bulb.Op test ok"
We serviced a
GE WASHER
Model GTWN8250D0WS
Near Pepper Pike, OH 44124
Corina B
Job Details: 09/15/2021
CC that the clothes do not come out damp and there is a grinding noise. Confirmed. Found the gearcase leaking oil. Part is nla. ; ordrng 1 WH38X21094 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44135
Marie V
Job Details: 09/15/2021
"Cc that when you press start Unit starts to fill with water but then it stops and goes and stops and never fills. Plugged unit in tried to start a cycle, failed tried to run diagnostics failed. Unit is getting 122V at the control. Asked cust if unit stops running or when they wanted to use it didnt work. Cus said that it stopped draining and after start it started acting up. Unit will need drain pump and control board. ; ordrng 1 W11417466 (Control) and 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Cleveland, OH 44109
Marie V
Job Details: 09/15/2021
Cc that the freezer light is not working. Confirmed replace freezer light op test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PF3
Near Chagrin Falls, OH 44022
Corina B
Job Details: 09/15/2021
"CC that there is clumps of ice everyday. Confirmed. Found warm air coming into the ice maker. Will need new gaskets. ; ordrng 1 5303918784 (Gaskets), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WASHER
Model 110.21302012
Near Garfield Heights, OH 44125
Marie V
Job Details: 09/15/2021
"Cc that the unit will not drain. Confirmed and that when you try to run drain and spin unit will fill with water. Ran diag found error code of F5E1 ,f7e5 . Deleted error codes and ran drain and spin. Unit started working good. Ran auto test pass. Unit maybe had a glitch on control. Cust had unit unplugged when arrived. Advice cust to monitor unit. If start to have problem unit will need new drain pump."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Bedford, OH 44146
Marie V
Job Details: 09/15/2021
"Cc that the unit is not cooling. Confirmed took temps 33* on freezer 68* fresh food section. Found fresh food section evap frozen and freezer fan was not running. Check ohms on thermistor freezer is on range fresh food section is not, also cust had another tech take a look at the unit they replaced bimetal on freezer spiced it and put another one in tape out the wires. Ran diag evap not running check for power it had 89V and dropping to 0 in seconds and comes back up and drops down. Check outlet has 1#0V steady. Unit will need new main coNtrol. Fresh food section harness and freezer as well. Cust will call if they want to continue.; ordrng 1 W10843055 (Control) and 1 W11033168 (Fresh food section harness) and 1 W11032800 (Motor evap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW01
Near Moreland Hills, OH 44022
Corina B
Job Details: 09/15/2021
Replaced the handle. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Shaker Heights, OH 44120
Marie V
Job Details: 09/15/2021
Cc that the unit is not agitating. Ran diag found error code f7e6 motor fault. Found shifter off place. Replace shifter ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Berea, OH 44017
David R
Job Details: 09/15/2021
"Replaced actuator, found no fill long fill error code. Both hoses on. A little sediment coming from hot side from hose. Ran till water was clear. Good. If needed in the future would order W11038689 water valve. As of today. Everything is good. Op test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Beachwood, OH 44122
Corina B
Job Details: 09/15/2021
CC that the ice maker does not stop making ice and rust on the racks. Confirmed. Found the arm to the ice maker not in the correct location. Reattached the arm. Gave part number for touch up paint for the bins. Opt test ok
We serviced a
AMANA RANGE
Model AGR5330BAW3
Near Cleveland, OH 44105
Marie V
Job Details: 09/15/2021
"Took POp. Cc that the oven rack are wrong. Confirmed oven rack are smaller they do not stay in. Found extra racks and asked cust if those were the new ones she said installers told her that thats for the old oven. I was able to install those in the oven. Explain cust that they might have switched them arrow down or something. Cust ask if the drawer was supposed to have a rack too , told cust that that part does not have a rack. Op test ok; ordrng 2 WPW10550642 (Oven racks)s"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Mentor, OH 44060
Jason N
Job Details: 09/15/2021
"Installed drive motor. Ran dryer op test, good tumble and heating. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS3
Near Bay Village, OH 44140
Angel
Job Details: 09/15/2021
Cc that the units door is not staying closed. Verified and the link on the left hand side broke off. Replaced the link kit tested and unit closing and opening an designed. Opt test ok.
We serviced a
KITCHENAID WALL OVEN
Model KODE900HSS00
Near Strongsville, OH 44149
David R
Job Details: 09/15/2021
"Cc unit seems like it is not heating properly, both ovens. Went through diagnostics, no error codes. Ran component activation. For both ovens, broil, bake, convection elements and fans all coming on and heating. All components working correctly. Calibrated both ovens 10+ higher. Tan 350* bake both ovens, temp test good. Service Pointer W11490379 goes over waiting additional 5-10 mins after preheat before adding food. Let customer know. Unit test good. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Elyria, OH 44035
David R
Job Details: 09/15/2021
"Cc unit is leaking every time using it. Customer took unit out of house and put in garage. Cannot hook up to a water source for testing. Let customer know that needs hookup in order to test. Checked underneath, no cracks of rips in hoses. Cannot diagnose properly. ; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Beachwood, OH 44122
Corina B
Job Details: 09/15/2021
"CC that the unit does work properly and there is a scratch in the top. Ran diag no codes. Started a load of clothes, had clothes thrown in the basket. Advised cust to wrap the clothes around the basket. Office to reschedule the appointment. ; ordrng 1 W11211509 (Top)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Painesville, OH 44077
Jason N
Job Details: 09/15/2021
"Cc unit noises, sounds like marbles and chipmunksRan diagnostics functions, did not duplicate noise at this time. However, based on description of noise from customer, very well sounds like damper control noises. Ordering damper control. ; ordrng 1 WPW10594330 (Damper control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS
Near Eastlake, OH 44095
Joe O
Job Details: 09/15/2021
Installed element. Ran test cycle. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBRO36FMX01
Near Rocky River, OH 44116
Marie V
Job Details: 09/15/2021
Replaced main control. Ran diag to test all components pass. Op test okBrought core for return
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Mayfield Heights, OH 44124
Corina B
Job Details: 09/15/2021
CC that the unit is not powering on. Started a cycle powered on. Ran diag no codes. Ran a calibration. Started a cycle. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Elyria, OH 44035
David R
Job Details: 09/15/2021
"Replaced control, ice bin, icemaker. Called for water. Temps are good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Mentor, OH 44060
Joe O
Job Details: 09/15/2021
Cc: leaking from ice makerFound fill tube and fill cup frozen over. Needs water valve and fill tube; ordrng 1 W11043013 (valve) and 1 W11415785 (Fill tube)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Avon Lake, OH 44012
Angel
Job Details: 09/15/2021
"Cc that unit did not spin or agitate. Ran diagnostics and found error code F7E6 Motor Fault. Verified under unit and shifter was out of place, replaced with the one from service pointer calibrated and tested unit and working as designed. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Avon, OH 44011
Angel
Job Details: 09/15/2021
Cc that that unit is leaking. Could not physically see any water stains anywhere looked in back all water lines looked good drain pain was not cracked water valves looked good and no signs of water stains anywhere in back side of refrigerator or in front by the filter. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS02
Near North Ridgeville, OH 44039
Marie V
Job Details: 09/15/2021
"Cc that the unit leaks from freezer a little puddle of water every day and that the ice maker takes too long to make ice. Ice maker had an ice stuck in it. Removed and cycled, very little water came to ice maker. Removed filter from unit and tested water at the door. Good pressure, put filter back in, And tried again, op test good. Advice cust to keep an eye on the ice maker most likely was not getting barely any water and thats why no ice was been produced. Also cleared out drain tube that was clogged causing a leak. Op test ok; ordrng 1 WPW10190965 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model TFX20JRXAWH
Near Madison, OH 44057
Jason N
Job Details: 09/15/2021
"Installed defrost heater assembly. Turned cooling back on, advised customer to allow 24 hrs before restocking unit. Op test good."
We serviced a
MAYTAG WASHER
Model MVWC425BW0
Near Euclid, OH 44123
Joe O
Job Details: 09/14/2021
"Cc: no water in rinse cycleFound error codes f7e6(motor fault) f7e5(shifter fault). Ran auto test and calibration. Found water valves working. Unit is spinning, agitating, and draining. Found gear case leaking. Needs gear case and beltCustomer does not want to repair at this time; ordrng 1 W11454372 (Gearcase) and 1 WPW10006384 (drive belt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSUS22QDWH00
Near Willoughby, OH 44094
Joe O
Job Details: 09/14/2021
"Cc: not making iceIce maker cycled, water valve turned on. Found fill tube frozen. Needs water valve; ordrng 1 W10853654 (valve-inlt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE STACK W/D
Model 417.90802992
Near Mentor, OH 44060
Joe O
Job Details: 09/14/2021
"Cc: dryer loud, gets extremely hotFound rear bearing extremely loud. Needs bearingFound customers venting is restricted. Needs vent cleared.; ordrng 1 5303281153 (bearing kit-rear), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBW00
Near Oberlin, OH 44074
David R
Job Details: 09/14/2021
"Tax exempt. Took pics. Cc unit icemaker not working. Went into diagnostics, E2 lost position error. Tested fans, all fans each section working. Ice box fan is good. Dispenser is good. Icemaker needed. ; ordrng 1 WPW10764668 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chardon, OH 44024
Brian M
Job Details: 09/14/2021
Cc door not hitting switch Customer installed pad to hit switch Advised customer on issue and installed door spacer square from truck stock OP Test Ok ; used 1 WP2177331 (DOOR SPACER) from stock
We serviced a
FRIGIDAIRE FREEZER
Model FFFH17F2QWA
Near Westlake, OH 44145
Angel
Job Details: 09/14/2021
Cc that unit was not cooling. Verified power was good ran the thermostat and fan Were receiving power checked compressor and was kicking on at 2amps and staying at 1.33amps running normal called BJ and asked to unplug fan so i can see if the evap frosts up completely if not will need to order evap and drier filter. Waited 10mins and evap frosted up all around. Check the timer put it on defrost the heater was receiving 120vac but heater was not turning on. Will need heater with thermostat and timer. Ordering parts.; ordrng 1 5304496284 (Heater) and 1 5304518034 (Timer)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFAA
Near Painesville, OH 44077
Joe O
Job Details: 09/14/2021
"Cc: not making iceFound ice maker is cycling, and sending voltage to water valve. Ohmed out water valve. Found water valve at 2 ohms. Needs water valve.Advised customer it is possible the ice maker failing could have resulted in the water valve failure. Could potentially need an ice maker also.Customer does not want to repair at this time ; ordrng 1 242252702 (valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MAV208DAWW
Near Olmsted Falls, OH 44138
Marie V
Job Details: 09/14/2021
"Replace motor and belt, ran unit. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bedford Heights, OH 44146
Jason N
Job Details: 09/14/2021
"Cc unit not spinning/draining Customer stated that load of comforters and sheets came out wet at the end of the cycle, tried running cycle again, same result. Ran diagnostics, found code f0e5 for offbalance load. Ran auto test, all functions passed. Advised customer on load sizing and proper distribution of load during spin cycle. Ran wet clothing load on drain and spin. Unit properly spun clothing out. Unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB2
Near Ravenna, OH 44266
Brian M
Job Details: 09/14/2021
Installed switch OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Eastlake, OH 44095
Corina B
Job Details: 09/14/2021
"CC that the unit shakes. Confirmed. Found the suspension rods worn. Will need new suspension rods. ; ordrng 1 W10780045 (Suspension rods), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Painesville, OH 44077
Dan H
Job Details: 09/14/2021
"Customer complaint that unit never made ice, found ice maker turned off, turned on, ice maker did nothing, ice maker is receiving 14vdc, unit needs new ice maker, part is out of stock so not scheduling return appointment ; ordrng 1 W11546935 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Kent, OH 44240
Brian M
Job Details: 09/14/2021
Installed pump and harness OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Ashtabula, OH 44004
Joe O
Job Details: 09/14/2021
Installed control and door panel. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Solon, OH 44139
Jason N
Job Details: 09/14/2021
"Cc unit frosting in freezer Customer stated that frost had built up in freezer section a few times, they were able to clear it out, but are afraid something is wrong and that it may happen again. Checked freezer door for sealing. Found occasionally freezer door slide on RH side will not pull door in tight to cabinet leaving half inch gap. Ordering freezer door slides. ; ordrng 2 WP13055901 (Door slides)s"
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near Mentor, OH 44060
Joe O
Job Details: 09/14/2021
"Cc: grinding noise, bangingFound bearings loud in hand spin. Found stator and rotor rubbing together. Needs bearing kit, stator and rotorCustomer does not want to repair at this time ; ordrng 1 W10435302 (bearing) and 1 WPW10419333 (stator) and 1 280146 (rotor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Kent, OH 44240
Brian M
Job Details: 09/14/2021
Installed rails OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Bedford, OH 44146
Jason N
Job Details: 09/14/2021
"Cc unit frosting in freezer section .Found frost buildup in freezer section, no airflow to ff section. Evaporator fan is not running. Unit needs evaporator fan motor. Not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11369036 (Evaporator motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVB08
Near Cleveland Heights, OH 44106
Manny
Job Details: 09/14/2021
"Cc unit ice maker stopped working and freezer gasket is ripped, tested Ice maker for power from L to N had 118.2VAC try to perform a harvest test from contact H to T ice maker not cycling unit will need an ice maker confirmed that gasket needs replacement ordering ice maker and FF gasket; ordrng 1 W10884390 (Ice maker) and 1 W10436252 (Ff door gasket), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DISHWASHER/B-IN
Model MDB7749AWM1
Near Shaker Heights, OH 44120
Manny
Job Details: 09/14/2021
"Cc unit not draining, ran diagnostics cycle drain pump operating. Unit is trying to drain, hear really small amount of water draining at the sink, follow the drain hose to the sink found a piece of flexible plastic tubing adapted to the drain hose as an extension to the unit drain, after a quick visual inspection found the plastic tubing kinked in multiple spots. Advise customer to replace the tubing with a longer drain hose. Customer want me to replace hose told her I cant since thats part of her plumbing not part of the unit. Unit is draining and working as designed."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Avon, OH 44011
Angel
Job Details: 09/14/2021
Replaced control board only. The ui was not ordered only the front plastic face. Tested unit with control board only and working as designed did not need ui. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Columbia Station, OH 44028
Angel
Job Details: 09/14/2021
"Cc that unit is not making ice. Verified and checked temperature and on freezer section its at 5* and fresh food section at 50*. Ran diagnostics found error code E5 timed ice did a harvest and passed , checked thermistor, fill test, and ice box fan and all working as should. Explained to customer because of the error code for the icemaker we recommend for it to be replaced. Gave estimate customer does not want to fix. Do not order part.; ordrng 1 WPW10764668 (Ice maker), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Seven Hills, OH 44131
Marie V
Job Details: 09/14/2021
Cc that the unit is making a loud noise and they unplugged unit because of noise. Plugged unit back in and heard the noise coming from condenser fan. Took panel off and found cardboard has gotten wet and it warped causing it to get in the blades on the fan. Found water line for dispenser kinked with condenser fan. Cut line that was broken and added a 5/16 union from T/S. Ask cust to run water to make sure that theres no more leaks. Pass. Op test okAdvice cust to allow unit 24 hours to reach normal temps. ; used 1 WR02X11330 (5/16 UNION) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44120
Manny
Job Details: 09/14/2021
"Replace all parts ordered,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Walton Hills, OH 44146
Jason N
Job Details: 09/14/2021
"Cc unit leaking water below and on top of unitFound freezer gasket not sealing, condensation buildup around inside of freezer door. Gasket is solidified and molded. Needs new gasket. Leak on top from ice maker inlet tube, elbow is cracked, will need replaced. Gasket not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WPW10714545 (Freezer gasket) and 1 W11415785 (Ice maker inlet tube)"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ6
Near Streetsboro, OH 44241
Brian M
Job Details: 09/14/2021
Replaced screen and front panel OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Mantua, OH 44255
Brian M
Job Details: 09/14/2021
Installed element Ran test bake OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Solon, OH 44139
Brian M
Job Details: 09/14/2021
Cc no power Found unit getting power but control not functioning Found UI to have pinched wire Needs UI and control; ordrng 1 W10803367 (panel-cntl) and 1 W10854216 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/14/2021
"Cc unit not washing properly Found oil in belt cover, clutch worn out and tub hub damaged Needs gearcase tub hub and clutch ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10528947 (drive hub kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRV22FVMS00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/14/2021
"Cc of no ice Found emitter eye giving error Needs transmitter and receiver board ; ordrng 1 W10757851 (optic bd set ref), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ
Near Westlake, OH 44145
Angel
Job Details: 09/14/2021
"Cc that light would not turn off. Confirmed unplugged unit and tried to reset but nothing happened relay on control is stuck closed. Will need control board replaced. Customer will not fix. Do not order part.; ordrng 1 W11342846 (Control board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
CROSLEY WASHER
Model CAW38125HW0
Near Cleveland, OH 44111
Angel
Job Details: 09/14/2021
Drive motor and control board have been replaced. Ran calibration and auto test. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Euclid, OH 44132
Corina B
Job Details: 09/14/2021
CC that there is not enough water and the clothes are coming out wet. Ran diag no codes. Started a deep fill with a blanket. Filled properly. Advised cust to use 1-2 tablespoons of he detergent and wrap the clothes around the basket. Opt test ok
We serviced a
WHIRLPOOL DRYER
Model LER6620PQ1
Near Jefferson, OH 44047
Dan H
Job Details: 09/14/2021
"Customer complaint that lint trap has never had to be cleaned, started timed dry cycle, unit heated, good airflow out of unit, good airflow outside, found door switch broken, unit needs new door switch, dryer venting is good, customer does not want repair at this time, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 1 WP3406107 (Door switch), used 1 SHIPPING (shipping and handling) from stock"