Local Reviews
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Jill - Thompson, OH
Disappointed
MysteryShopper - Ashtabula, OH
Incorrect diagnosis, twice. Result: Still have non-working appliance.
Response from Fred's Appliance Service:
Hi Tambra! We apologize that the issue with your dryer is not yet resolved. Someone from our team will be reaching out to you shortly to follow up. If you'd like we would be more than happy to send out a different technician for a second set of eyes to take a look at your dryer for you. In the meantime, if you have any additional questions about your visit please let us know. Thank you! -The Fred's Team
Great service. Wonderful technician, service man.
Dorothy - Seven Hills, OH
David is very professional and knowledgeable; extremely helpful, courteous and kind. A real asset to Fred's Appliance Service. I was thrilled that he knew about my Kitchenaid downdraft range and how to fix my refrigerator. The young ladies in your office are very nice and helpful,too Ce
Great Service
Lauren - Mentor, OH
great service and understanding
Cindy - Thompson, OH
Jason was very understanding in helping me understand what went wrong with my washer. Although nothing was broken he helped us to improve the washer usage.
Repair
Samuel - Avon Lake, OH
Good experience
Carly - Avon, OH
Took a long time for the parts to arrive but were always prompt on rescheduling dates. Once tech was here process was quick and efficient.
Response from Fred's Appliance Service:
Hi Carly! Thanks for sharing your experience with us! We do apologize for the delay in getting to your home. We exhaust all of our options to get parts to you as soon as we can, including conducting a nationwide search for parts! We are happy to hear that Gabriel was quick and able to get your refrigerator taken care of for you. If you have any additional questions or comments from your visit just let us know. Thanks and have a great week! -The Fred's Team
Warranty Work
Peter - Chagrin Falls, OH
Friendly. Did a good job.
Gabriel is Outstanding!
Elizabeth - Avon Lake, OH
Gabriel with Fred's Appliance Service has been out to my house three times now. I highly recommend him. He knows more than the Whirlpool technicians with Whirlpool Corporate. Very very knowledgable and just a really nice guy.
Great Service
Ben - Amherst, OH
Marie V. was very polite and knowledgeable. She located the problem, had the part to repair the clothes washer, explained what happened and how this might be avoided in the future. Also recommended that we buy an extended warranty.
Service was great.
Mark - Berea, OH
Great service!
Marie - Eastlake, OH
Brian came in and got right to work. He completed our service quickly and efficiently, very friendly & does great work!
Mike
Mike - North Ridgeville, OH
Excellent
Excellent service in a timely fashion.
Adam - Sheffield Lake, OH
Great Service!
Jason - Westlake, OH
Their office helped me through the warranty process. While I was beyond my warranty, they still helped get my repair covered. The Tech was knowledgeable and fast!
Ms
Joyce - Euclid, OH
After three tries, I pray we got it done
Great service
Wendy - Olmsted Falls, OH
David came right at the scheduled time. New what the problem was by listening to my video, fixed it. Asked me if he should wear something on his boots to enter the house. Very friendly and kind!
Mar Pavlich
Mark - Amherst, OH
He did a great job and very respectful.
David was efficient, friendly, hardworking. We were glad he was out seerviceman.
Janis - Middleburg Heights, OH
We have been super impressed with Fred's Appliance and will use the company again. There were problems with deliveries and damaged products, but the staff was on top of it all and we were constantly informed. Thank you so much.
Great service
Mark - Kent, OH
Professional and friendly service, would use Fred’s again.
Service Call
Jessica - Cleveland, OH
I placed a call for service on my washer and it was misdiagnosed when I attempted to wash a load after the tech left.
Response from Fred's Appliance Service:
Hi Carmen! Thanks for sharing your experience with us. We are sorry to hear that your washer is still not working. It looks like we have parts on order for your return visit. If you have any questions in the meantime please let us know. Again we apologize for the inconvenience and we hope to get you taken care of soon. Thanks! -The Fred's Team
Awesome service!
Carlene - Eastlake, OH
Friendly & fast service
Carleen - Mentor, OH
The technician was very professional, friendly and efficient. Very satisfied with your service!
Great service
Debbie - North Royalton, OH
Great service
Susan - Highland Heights, OH
Very professional
Great service
Kim - Brook Park, OH
. Marie was very professional and very friendly. I told her I hope not to have to see her again but if I do I would like for her to be my tech.
Great service
Jennifer - Elyria, OH
He was very professional and answered all of my questions
Thank you!
Candice - Painesville, OH
Unfortunately, the cost of my repair would’ve exceeded a new washer, but the service was good and I will definitely use this business in the future.
Great service!!
Angela - Euclid, OH
Always a great experience
Great service
Sonya - Avon Lake, OH
Gabriel was very informative and helpful when diagnosing our KitchenAide microwave.
great...
Jackie - Chagrin Falls, OH
Beverly
Beverly - Middleburg Heights, OH
Appreicated
Jane - Berea, OH
David was very helpful!
All went well
Mark - Aurora, OH
I really liked being able to track the tech through the link you emailed. I wasn’t stuck sitting here waiting!
Great service
Marvin - Strongsville, OH
Knowledgeable and professional service, explained everything that needed to fix ice maker.
Outstanding experience
Rich - Chagrin Falls, OH
Eight days after delivery/installation of a new KitchenAid dishwasher it stopped working. KA approved a warranty service call through Fred's Appliance but it was scheduled two plus weeks off due to heavy demand. However, I called Fred's directly to see if I could get on a waiting list. They quickly scanned their system and had an opening that day. Within an hour of calling, Brian appeared and fixed the problem. We were delighted with the service from Brian and Fred's scheduling crew.
Great t job
Kelly - Chagrin Falls, OH
Brian was prompt and quickly completed the service
Great service
Kim - Olmsted Township, OH
The technicians that came were so knowledgeable and helpful. They had answered all the questions we had and explained solutions to help situations we were having not related to the problem. I will definitely use the service and even request our technicians that came the day of our service.
Great customer service from technician, problem was not resolved
Chad - Cleveland, OH
Technician performed the repair that was believed to resolve the problem of this refrigerator freezing items at recommended temp setting. 24 hours later, the same problem persists.
Response from Fred's Appliance Service:
Hi Chad! Thanks for sharing your experience with us. We apologize that the issue with your refrigerator was not resolved. Someone from our team will be reaching out to you shortly to follow up. In the meantime should you have any questions just let us know! We would be happy to send out another technician if you'd like for a second set of eyes to get this taken care of for you. Thanks! -The Freds Team
Great service
Christine - Brook Park, OH
Gabriel and his associate that came with him came in did a great job asked if I had any questions was very pleasant and did his job very well
excellant service , communication
Ken - Chardon, OH
This is the second opion that GE warrant wanted Jeff came in and Diagnosed the washer quickly parts ordered Jeff came back installed the parts quickly
Joanne - Mentor, OH
Thank you Jeff for your Knowledge Great Service
Excellent service
John - Cleveland, OH
Completely satisfied.
Very knowledgeable
Kimberly - Independence, OH
Excellent service
Excellant service
Joseph - Ashtabula, OH
David was great
Heather - Brecksville, OH
David was great. On time and fixed the problem quickly.
I’m broke!
Donald - Elyria, OH
Outstanding service! Of course it should be for TWO HUNDRED and FIFTY-EIGHT dollars an hour!!
Response from Fred's Appliance Service:
Hi Donald! Thanks for sharing your experience. While unexpected repairs are never fun we appreciate your feedback about our outstanding service. We do warranty our trip and diagnostic fee for thirty days, and labor for 90 days. We base our rates off of a national flat rated labor guide making sure we are within industry standards versus charging hourly rates. If you have any questions about your repair we are here to help. Thanks and have a great week! -The Fred's Team
Washer trpair
Betty - Valley View, OH
Service man was very pleasant clean and neat
Took Too Long and Expensive
El - Ravenna, OH
The tech was excellent, but we had to wait several weeks for our appointment, then had to wait for the part, and more time for his return. It wouldn’t have been so Terri if we were getting a great price, but I felt it was quite expensive.
Response from Fred's Appliance Service:
Hi Ellen! Thank you for sharing your feedback with us. We do apologize for the delay in repairing your range. Our goal is to get our customers taken care of as quickly as possible. We have been experiencing many delays on parts since the pandemic and we try to source out as many options as we can to get you taken care of sooner. When it comes to cost we frequently evaluate our pricing structure to make sure it is in line with industry standards. We do warranty our trip and diagnostic fee for 30 days, labor for 90 days, and any parts you paid for one year. However, we are happy to hear that you thought your technician did a great job. If you have any additional concerns please let us know. Thanks! The Freds Team
Great
William - Pierpont, OH
Fast and efficient. Very happy
Glad the refrigerator is finally fixed
Christy - Strongsville, OH
Great service
Ronda - Cleveland, OH
Technician was efficient and provided helpful information.
tech quickly diagnosed problem. took less than an hour to fix.
Donald - Brecksville, OH
Very polite and kind serviceman.
Ghousia - Independence, OH
Chad
Chad - Avon Lake, OH
Gabriel was wonderful! Very knowledgeable friendly and helpful.
Susan
Susan - Westlake, OH
Great job. He seemed experienced
Whirlpool
Ramond - Hiram, OH
I wish my refrigerator could have been fixed sooner. The parts were here a week before the repair was made.
Response from Fred's Appliance Service:
Hi Raymond! Thanks for sharing your feedback with us. We do apologize for the delay in getting to your home to wrap up your repair. With Winter being our busiest season we fill up quite quickly and try to get to our customers as soon as we can. To ensure this our team frequently checks for cancellations in hopes we can get complete repairs sooner. If you have any additional comments or concerns please let us know. Thanks! -The Freds Team
Rhonda
Rhonda - Rootstown, OH
Excellent service!
Helen - Rootstown, OH
Brian was super nice and answered all my questions.
Appliance Service
Todd - Cleveland Heights, OH
Courteous and informative repair
Wouldn’t recommend
Maddie - Fairview Park, OH
Lukewarm. Felt condescended and “put out” by service person.
Response from Fred's Appliance Service:
Maddie, Thank you for sharing your review. We apologize that you did not have a positive experience. It looks like the technician was not able to find anything wrong with your unit. If you experience any trouble, do not hesitate to reach out! Thank you! The Fred's Team
Refrig light repair
Muriel - Aurora, OH
Great service
Lights Out
Tris - Aurora, OH
The team at Fred's was very easy to work with. The diagnosis of the problem and the repair were both done quickly and on schedule. Brian was very knowledgeable and easy to work with. We were able to coordinate the repair with our home warranty company with Fred's assistance.
UNFAIR our hot water valve was off.
Diane - Willowick, OH
JEFF WAS EXCELLENT!!! The reason our washer was not working was because our hot water valve was in the off position. We felt that it was very very very UNFAIR to charge us $100 for that reason.
Response from Fred's Appliance Service:
Hi Diane! Thanks so much for sharing your experience with us. We know it's never fun to have an unexpected service call bill. We do charge a flat $98 to report to your home & provide a full diagnosis. We make this commitment of $98 regardless of the time it takes for us to provide a complete diagnosis. This ensures full transparency on the initial charges upfront for our customers. Note our service call is valid for 30 days. If you happen to have any other issues with your appliance, it's on us. Our team is here to help. Thanks so much & have a wonderful weekend! Fred's Team
j
John - Broadview Heights, OH
Let's see how long it lasts this time.
Great service !
Kyle - Elyria, OH
Gabriel did a great job ! Very professional and knowledgeable.
Freds
Bill - Cleveland, OH
tho Freds reps are thorough professional and did a good job -- with repairs Prices are ridiculous high -- I will never use Freds again because of that -- I feel ripped off --- tho the job was done I should have searched harder and longer for a smaller and local repairman shame on you ! for gouging !!!
Response from Fred's Appliance Service:
Hello Bill! Thank you so much for dropping our team a line about your service experience. We had a close look at your repair bill & it landed right at the industry average of $200-$300 total job. We know surprise repair bills are never fun but know that your repair is backed by one of the best repair companies in the business. We also want to note, we are a local company servicing only the greater Cleveland area for over 20 years. If you have any other questions, our team is here to help. Thanks again for sharing your experience. Fred's Team
Quick service
Andy - Mentor, OH
Great service
Dawn - Chagrin Falls, OH
Barb
Barb - Avon Lake, OH
Great technician
Jean - Amherst, OH
Marie was very thorough in her work and explaining what the issues are and how we will correct them. Thanks
Always Great
Daniel - Hiram, OH
Peasant and professional
Timothy - Cleveland Heights, OH
Dishwasher repair
Michele - Pepper Pike, OH
Brian did an excellent job of fixing a manufacturer's defect on our new dishwasher. He was courteous, pleasant and fixed the problem in just a few minutes.
great service
Franklin - Cleveland, OH
very professional new what he was doing
Good service but Whirlpool refrigeration not good!
Fred - Painesville, OH
Jason did everything he could but there's a problem with the manufacturing of the refrigerator. Now I have to go back to Whirlpool and waste more of my time.
Satisfied
Steve - Westlake, OH
Very knowledgeable
Owner
Sam - Cleveland, OH
Good
Great service
Kathy - Mentor, OH
Showed up on time and pleasant to deal with.
nmajerle
Nik - Lakewood, OH
Unhappy
Fannie - Maple Heights, OH
The washer is still not working right only difference is it will fill up at one time but hood still won’t lock until cycle starts
Response from Fred's Appliance Service:
Hi Fannie! Thanks for sharing your experience with us. We apologize that your washer issues are still not resolved after the technician replaced the lock. One of our team members will be reaching you to you shortly to follow up. If you would like we would be more than happy to send the technician back to your home or we can send a different technician for a second set of eyes. In the meantime should you have any questions please let us know so we can get you taken care of. Thanks! -The Fred's Team
Kat
Kathleen - Chesterland, OH
Jason was great! He repaired our Maytag washer within an hour, a major repair....he was so fast and efficient, we are thrilled! We will use Fred’s appliance in the future
Washer
Robin - South Euclid, OH
The tech was very professional; she explained what she wold be doing and how the appliance would need to be repaired due to the way it was built. Call
Laura - Parma Heights, OH
Extended warranty for pricing- Microwave /convection. Not Happy about gas range not being covered by the extended warranty.
Great Service, helpful and knowledgeable rep!
Rebecca - North Ridgeville, OH
Gabriel was amazing! I appreciate his help and information. Keep it up!
Great service and on time
Tammy - Chardon, OH
Great Service, extremely knowledgeable and helpful.
Billee - Madison, OH
This company is excellent, prompt service and great communication.
Big gay
Brian - Westlake, OH
Good guy
Washer repair
Stanley - Aurora, OH
Brian did a wonderful job. Quick and efficient
Matt
Matt - Lakewood, OH
Great service. He explained everything to me in great detail.
Whirlpool dw
Ed - Ravenna, OH
Fast efficient pleasant
Mary
Mary - Lyndhurst, OH
Great service
Professional and efficient
Rich - Chagrin Falls, OH
Jason arrived on time and quickly diagnosed the problem. Unfortunately, our dishwasher was beyond saving. Would use again.
Doug
Douglas - Cleveland, OH
Great service and quick response
Great Service
Jennifer - Painesville, OH
Great service. Jeff showed up on time
Great service
Crystal - Garfield Heights, OH
Very friendly
Great Service
Josef - Cleveland, OH
I thought it was really great.
First time
Susan - Painesville, OH
This was the first I used Fred’s Appliance. They were recommended to me and the experience was a positive one.
Cerny
Robert - Mayfield Heights, OH
Mickey
Michelle - Mentor, OH
Very nice to deal with. They bumped my appointment up when a cancellation came in. He called with updates that he was running behind and still came when it was past five. Very honest and pleasant. Thank you Joe
Hurd
Karen - Bedford Heights, OH
She was great she knew her job clean up and showed concern she is a good access for the company
Great service
Rebecca - Perry, OH
PERFECT FROM START TO FINISH
Jeff - Mentor, OH
This company is professional, prompt, polite and thorough. They have the right technology in place to automate your experience but will hand you off to a customer service associate when needed, and quickly.
Dishwasher repair
Leeanne - Chagrin Falls, OH
Brian was very knowledgeable and quick. Had done same repair at visit before me! Shame on Kitchen Aid.....
Great service
Debbie - Chardon, OH
Joe was prompt, courteous and knowledgeable.
Great service!
Raymond - Parma Heights, OH
Good service
Villas - Madison, OH
Quick turn around. Friendly service. Tech needs to double check before leaving. Left parts packaging inside the appliance
Response from Fred's Appliance Service:
Hi Russ, Thank you for the review! We apologize for leaving behind the packaging in the unit, we will be happy to come back if you would like! Happy to hear that we were able to get your unit up and running quickly and provided friendly service! Have a happy new year! The Fred's Team
Excellent Service
Bruce - Eastlake, OH
Work was well done in a very timely manner
Great advice and service.
Rishi - Beachwood, OH
She was prompt and very informative
Professional and Friendly
Kay - Westlake, OH
The service was professional and friendly. Marie V. did an awesome job! Fred’s Appliance does a great job communicating with its customers too when scheduling appointments and while in route.
Excellent service... again.
Richard - Bay Village, OH
We requested Corina because she’d done excellent work for my customers in the past. She was professional, friendly, and solved our dryer’s mechanical problems quickly. What more could we ask? A congenial professional who really knows her stuff. And she abided by Covid safety protocols: gloves, mask, and distance.That was much appreciated!
Cindy
Cindy - North Ridgeville, OH
Great Service Tech- super friendly
Greaqt Service
Dave - Euclid, OH
Great service. Knowledgeable & friendly tech
Lisa - Madison, OH
Prompt efficient service
Terry - Mentor, OH
Service person came on time, respectful and very efficient
Excellent Service!
Gina - Avon, OH
She was both friendly and knowledgeable. Because she was thorough, she ultimately fixed multiple problems in our fridge.
Great service
Betty - Valley View, OH
Friendly and on time
Shirley
Kirk - Mentor, OH
Outstanding service! Professional, Polite, masked, socially distanced. We have used your services for many years and will continue to do so in the future. Timely response service is excellent!!! Thank you.
Great service
DH - Madison, OH
Jeff did a great job. He was very knowledgeable and friendly. He gave me some great tips as well:)
Great service
Randal - Painesville, OH
Finished ahead of schedule
Excellent
William - Cleveland, OH
Excellent
Professional, friendly and knowledgeable.
Christine - Lakewood, OH
Gabriel P was friendly and knowledgeable. 5 stars service. .
Great service, very informative.
Katie - Mayfield Heights, OH
Easy appointment set up
Scott - Avon, OH
Exceptional service and knowledge from Marie
Laura - Westlake, OH
Very pleasant professional and knowledgeable. Marie was excellent
Great service, quick turnaround
Sergio - Cleveland, OH
Very professional and was able to have the technician come to my house by the next day. Thanks!
Refrigerator Lighting Problem
John - Aurora, OH
Fred’s responded quickly to our request for a service call to determine the cause and if possible repair the lighting problem in our Maytag refrigerator. The serviceman came out in two days diagnosed the problem and provided us with the info needed to submit a claim to our home warranty company. The repair was approved and a follow up call fas been scheduled.
He was very informative.
Susan - Geneva, OH
Darryl
Darryl - Strongsville, OH
Great service
Allison
Allison - Painesville, OH
Awesome service
Great service
Jim - Richmond Heights, OH
Service tech was very professional and knowledgeable. Couldn’t be any better.
Wonderful Service
Robert - Lakewood, OH
Very pleasant repair person. She explained the problem and fixed it quickly.
Great service
CMc - Avon, OH
It has been absolutely great working with Fred's! We especially appreciated having the same tech work on our issue from start to finish (required multiple trips, no fault of theirs). Our tech Gabriel was very nice and personable.
Great service
Kelly - Brooklyn, OH
Highly satisfied
Fastest Solution Ever
Jon - Mentor, OH
Joe did an amazing job diagnosing the issue and had the parts on hand for a super quick repair!
Kudos to Fred's customer service
Kristen - Garrettsville, OH
Called to update my address for a scheduled service call. Customer support provided prompt answers and even scheduled a sooner appointment. Technician Brian had my Maytag washing maching issue figured out and fixed in 15 minutes. Thank you.
Refrigerator-Freezer check up
Cindy - Chagrin Falls, OH
Very prompt. Answered all the questions asked of him. Conducted exam to give confidence in his opinions. Explanations were understandable.
Great service!
Jon - Avon, OH
Great
Sheila - Chagrin Falls, OH
Brian was very efficient and a gentleman. He would be welcomed here again
Good service always
Amy - Mayfield Heights, OH
Always polite and efficient
Oven repair
Nancy - Chardon, OH
Honest, personable service. Already recommended to my parents!
Freezer repair
Frank - Mentor, OH
Received our new upright freezer and there was a problem with the seal/gasket. Best Buy didn’t have any option to return and replace it. Called Fred’s and they suggested me to set up the appointment through whirlpool to have the warranty cover it - which was so nice! Great communication during the whole process, even got an email in the morning so I could track my technicians arrival - huge plus! He was quick and completed the work. Very friendly.
Corina B
Dave - Euclid, OH
Corina is a very courteous and competent technician.
Sandy
Fred - Painesville, OH
Jason was kind and professional trying diligently to fix the problem. It was better temporarily but issue is not resolved.
Response from Fred's Appliance Service:
Hi Sandy, Thanks for sharing your review! We are sorry to hear that your unit is still not fixed. Someone from our team will be reaching out to you shortly so we can get this resolved for you! We are so happy to hear that Jason was kind and professional. Have a wonderful holiday! The Fred's Team
Great Service
Margeret - Aurora, OH
Great Experience- Just isn't fixed yet...
Keith Yaugher - Cleveland, OH
Corina couldn't have been any nicer- on time- great conversation- however, the stove will need a re-trip on 1/06/21. On first glance- it appears to be a power fluctuation at the house- however- after the builder's electrician was at the house- checked the connections- changed the breaker- and rechecked the voltage- it's an issue with the unit- not the power source from the house. Kitchenaid has rescheduled for a 2nd trip-
Response from Fred's Appliance Service:
Hi Keith, We appreciate your kind words! We are sorry to hear that you need further service, but, we will be sure to get this taken care of for you as soon as possible! Have a wonderful holiday! Thanks! The Fred's Team
Quick, on time, done correctly
Robert - Mayfield Heights, OH
Fantastic service
Marlene - Westlake, OH
Gabriel was so nice and attentive. Fixed our frig very quickly. He was very competent.
Corina is the BEST!
Greg - Solon, OH
We are so pleased with the customer service and repair that Corina gave us when our refrigerator wasn’t working properly. She was fast, efficient and the best repair tech we’ve had! Highly recommend her!
Sweet, knowledgeable, and respectful.
Katherine - Westlake, OH
Sweet, knowledgeable, and respectful.
Jeff
Jeff - Newbury Township, OH
Great service, friendly & informative
Debbie S.
Martin - Solon, OH
Great service. Very happy.
Kind and helpful
Stephanie - Ashtabula, OH
Joe was great and made quick work of getting my issue fixed.
Great service! He was super nice and finished the job really quick!
Lay - Ashtabula, OH
Professional
John - Cleveland, OH
Completed the work without issues and quickly
Well Done!
Terry - Avon Lake, OH
On time for appointment, shared the details, kept me informed about what needed to be done,
Marilyn
Marilyn - Highland Heights, OH
Top notch company in every respect
Excellent Friendly service!
David - North Royalton, OH
Marie was knowledge, friendly and efficient!
Great
Pamela - Painesville, OH
He did a swell job! Don't think I will have to use him again, BUT I have learned never to say NEVER
Great tech
Dawn - Euclid, OH
Great service
Jeff - Westlake, OH
Excellent
Zaremba - Streetsboro, OH
Fast service, excellent communication all along the way! We will continue to call them for all our service needs.
Great knowledgeable Technician
Mark - Newbury Township, OH
Brian was extremely knowledgeable and fast!
Excellent service
Karen - Chardon, OH
Joe is so patient abs explains everything thoroughly
Great service!
Erin - North Ridgeville, OH
Poto
Thomas - Parma, OH
Gabriel was really great. Very knowledgeable. He took his time to make sure everything was in order before he left.
Great service, repairmen excellent representative for your company.
Carol - Parma, OH
Mark
Mark - Strongsville, OH
Great service for Corinas third visit
Dean - Seven Hills, OH
Job well done
Home owner - Cleveland, OH
On time worked efficiently, professional presentation. Courteous and masked during service.
Dissipointed
Elizabeth - Strongsville, OH
Not satisfied
Response from Fred's Appliance Service:
Hi Elizabeth, Thank you for sharing your review. We are sorry to hear that you are disappointed and not satisfied. We would appreciate the opportunity to make it right if at all possible. Please reach out to our team at 888-45-FREDS so we can work together on a solution. Thank you! The Fred's Team
Great Service
Connie - Mentor, OH
Great service. I would have him work on my appliances again.
Annette
Annette - Streetsboro, OH
Respectful and pleasant
Maria - Kirtland, OH
Cricket
Rebecca - Streetsboro, OH
Brian was very knowledgeable
Warranty repair
Steven - Wellington, OH
Very organized repair process and scheduling.
Dissatisfied
Sheri - Painesville, OH
I described the problem with my washer with a Maytag on- line technician, who felt the problem was a stripped washer plate. I called Fred’s for a service appt. Jeff removed the plate, stated it was not stripped, reinstalled the part, checked the diagnostics and stated there was no problem detected. I paid the service charge of 107.11$. Two hours later I washed a load of clothes and the machine made a new sound a couple of times but the load came out fine. I put in a second load, and the machine made even more new sounds every time it shifted, would not go into fast spin, and finished the load dripping wet. I put it through 2 more spin cycles, with clothes still dripping wet. The lid remained locked, and I eventually unplugged the machine and was able to lift the lid. Now it does nothing at all. I called to ask about a technician coming back out, and was told no availability until maybe next Thursday. I am very disappointed in this. My husband and I discussed this at length this morning, have thought about purchasing a new washer. Considering the high cost of replacement parts that may/may not be under warranty on this 5-year old 493$ washer, plus labor costs, and the age of the washer, plus the service call that was unhelpful, this may be our most cost effective move. I don’t feel I could have confidence in any further work with your company.
Response from Fred's Appliance Service:
Hi Sheri, Thank you for taking the time to share your experience with us. We are sorry to hear that you are still having trouble with your washer. I reviewed the notes from your service visit where the technician removed the wash plate and found the threads and splines were in good condition. At the time of service, the machine was not showing any error codes, the calibration test was normal, and he was not able to find anything wrong with the unit. If the unit is working while the technician is in the home, it can be quite difficult to diagnose intermittent issues. This is one of the reasons that we warranty our diagnostic fee for 30 days. If something pops up again in that timeframe, we send a technician out to take another look at no additional charge. We are in the midst of our busy holiday season and apologize for the delay in returning. If you would like to schedule an appointment, we can also add you to the cancellation list where we will reach out if we get an opening in your area sooner! Please call or text us at 888-45-FREDS or email us at service@fredsappliance.com if you would like to schedule an appointment. Thank you! The Fred's Team
Great tech, very expensive
Ryan - Waite Hill, OH
Technician was knowledgeable and easy to speak with. Cost was very pricey to change out 2 dishwasher rack tracks... almost $400 and Jeff was here for 15 mins. Was in a bind. Otherwise would have called around for a second quote.
Response from Fred's Appliance Service:
Hi Ryan! Thanks for sharing your feedback with us. We know these unexpected repairs are never fun. We frequently re-evaluate our pricing structure to make sure we are in line with the industry standards. We do warranty our trip and diagnostic for thirty days and we will keep your review in mind during our next evaluation. However, we are happy to hear that Jeff was able to get your dishwasher taken care of for you. If you do have any questions about your repair please feel free to reach out! Thanks and Happy Holidays! -The Fred's Team
Review
Teresa - Strongsville, OH
Awesome Service
Christopher - Oberlin, OH
Dave was a very personable and knowledgeable technician. He educated me on the proper operation of my washer. Highly recommend..
Eric
Eric - Warrensville Heights, OH
Very good service
Bob - Euclid, OH
LaTanya
Latonia - Cleveland, OH
Joe was great. Got the job done in minutes.
She did good job !!
Eileen - Westlake, OH
Bonnie
Bonnie - Mentor, OH
Karina is very professional very experienced was able to determine the problem within minutes of coming and have a solution for me my dryer is running I've done several loads no problems at all she was very courteous respected my house very pleasant I would have her again something else failed thank you
Washer service
Stanley - Aurora, OH
Great experience
Tina - Broadview Heights, OH
Gabriel was so professional and knowledgeable. Thank you!
Great service
Nathan - Bay Village, OH
On time and fixed problem left no mess
Great service
Amanda - Lorain, OH
She did very well masked up shoe covers very polite and easy to talk to very helpful with my washing machine
Awesome service!
Barbars - North Ridgeville, OH
Very professional. Knows what he's doing, does it in minimal amount of time, and with little disruption.
Great Service
Jason - Willowick, OH
We had a great experience. Joe was very personable and efficient. I would definitely recommend to others.
Great job!
Theresa - Highland Heights, OH
Patty
Patty - Avon Lake, OH
Gabriel was so nice not to mention efficient in fixing our refrigerator. We will definitely call them again if we need help with our appliances! Thanks
Great experience
Richard - North Olmsted, OH
We were highly satisfied with the work that was done on our dishwasher. They showed up on time and were in and out before we knew it. Very nice and helpful and they were always in contact with us as to when they would be out. I would highly recommend Freds to anyone needing repair of an appliance.
Great work!
Woolfor - Lyndhurst, OH
Good service
Christine - Streetsboro, OH
Service rep was very professional and knowledgeable.
Fridge Fixed Same Day
Ryan - Shaker Heights, OH
Called before noon, fridge fixed by 6PM. Thank you.
Great work
Nicholas - Bay Village, OH
Robert
Robert - Lakewood, OH
Great service, but the handle on the refrigerator is already loose.
Response from Fred's Appliance Service:
Hi Robert, Thank you for sharing your experience with us! We are happy to hear that you received great service! However, we apologize that the handle is loose. Please reach out to us or your warranty company to schedule a follow-up visit and we will be happy to get this fixed up for you! Thank you, The Fred's Team
Excellent service technician
Gloria - Broadview Heights, OH
Corina B is an excellent technician, an asset to your company and a blessing to those have her repair their appliances. She is professional, knowledgeable, cheerful and friendly. She really listens to your explanations of what is happening and thoroughly explains what is going on and how to resolve the problem. While I don’t like having an appliance break down, I feel very comfortable when I know she is going to come out and fix them.
Marie V.
WASHER MAYTAG MVWX655DW1 "Cc that the unit will not go rinse or drain water out. Ran diag found error code of F7E1 basket speed fault , F0E2 over suds condition detected. Deleted error codes and did the tachometer test , pass. Ran auto test op test ng. Transmission is leaking oil and motor is week . Motor is covered in 10 year limited parts warranty. Transmission will have to be replaced. Cust is calling whirlpool to see if they help at least with parts. whirlpool told her that they will send motor. ; ordrng 1 W11454734 (Gearcase) and 1 W11026785 (Motor), used 1 SHIPPING (shipping and handling) from stock"
David R.
WASHER MAYTAG MVWB835DW4 Replaced parts. Tested. Good. Op test ok
Gabriel P.
DISHWASHER KITCHENAID KDFE104HPS1 Adjuster on basket was replaced. Opt test ok. AT
Gabriel P.
WASHER MAYTAG MVWB865GW0 "Replace door and all hinges,delete codes ran calibration and auto test pass,opt test ok"
Jason N.
WASHER WHIRLPOOL WTW5000DW1 "Cc unit making grinding noise.Customer stated previous company has replaced every part on the unit and still issue exists. Ran auto test, confirmed grinding noise under unit, sounds like could be shifter. Called wp techline, Chris, advised him of situation, due to the amount of parts replaced and some twice, deemed unit as non repairable."
David R.
WASHER MAYTAG MHW8200FC0 "Cc unit making noise, dispenser putting too much into tub. Even on high concentration unit still putting a lot of soup on, tested with water and half was gone while testing. Noise is coming from drain pump, nothing stuck. Ordering dispenser parts and drain pump.; ordrng 1 W10862190 (Dispenser) and 1 W11096092 (Sensor) and 1 WPW10352973 (Dispenser switch) and 1 WPW10183517 (Lever) and 1 WP8183184 (Cam) and 1 WP8183183 (Cam) and 1 WPW10605427 (Pump)"
Gabriel P.
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Found filter housing leaking and gasket are torn ordering parts ; ordrng 1 W11346623 (Filter housing) and 2 W10830046 (Gasket)s and 1 W10571967 (Gasket)
Marie V.
REFRIGERATOR WHIRLPOOL ET14GKXBW01 "Cc that the unit seems to not be cooling things on the fridge, food is going bad faster and that theres condensation on some of the food. Took temps fresh food section was at 46* and freezer at -3. Unit was set to almost highest temp. Check frost pattern. Unit has a good frost pattern. Unit will need thermostat. Thermostat is no longer available ; ordrng 1 2174500 (Thermostat)"
Marie V.
WASHER MAYTAG MHW3505FW1 "Ccthat the unit is having trouble with pillows and towels, it always shows an error code. Ran diag found f3e1 WATER LEVEL SYSTEM ERROR f8e3 overflow conditions. Delete error codes, and ran auto test, pass. Check all hoses trying to find a hose kinked or leaking air. Check pressure hose as well and pressure switch, where good. Control is sending 5vdc to pressure switch after reboot on control. Put 5 towels on unit and ran a quick cycle, it ran the hole cycle. Cloud not duplicate issue. ; ordrng 1 WPW10448876 (Pressure switch), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR FRIGIDAIRE FGHB2866PF6 CC not making ice. When pulling ice maker out it fell apart. Checked fill tube. Clear. Will need a new ice maker; ordrng 1 243297613 (Ice maker)
David R.
OTR MICROWAVE WHIRLPOOL WMH32519HV4 Under counter light wont turn off. Will need new control. Ordering. ; ordrng 1 W11342846 (Control)
Gabriel P.
WASHER MAYTAG MHW6630HW0 Replace control but found black wire came out of connector need harness ; ordrng 1 W11038118 (Harness) and 1 W11314680 (Harness) and 1 W11133142 (Harness)
Joe O.
DISHWASHER WHIRLPOOL WDT720PADM2 "Cc: not heating, wet dishes at end of cycleFound error code f7e1(no heat) let diagnostics cycle run. Unit is heating. Unit is not washing. Found control sending proper power to sump assembly. Needs sump assemblyCustomer does not want to repair at this time; ordrng 1 WPW10671941 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
WASHER MAYTAG MVWC465HW2 "Cc that the unit will go straight to spin. Ran diag found error code of F2E1 stuck key. Cleared error code, also found unit set on drain and spin, cust didnt notice that. Deleted error code , ran calibration and started a normal cycle. Op test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Cc water not dispensing. Verified issue turned of water to unit cleared out all air from lines retried process to dispense water and working as designed. Opt test ok. AT; used 3 WP2177331 (DOOR SPACER) from stock
Marie V.
DISHWASHER MAYTAG MDB4949SHZ0 "Cc that the unit is not working. Started unit , unit was filling but motor wants working. Check power coming in to the motor have 125v coming in to the motor found motor connector on motor all broken. Took pics of broken connector on motor . New pump with broken connector is installed.; O-emld tckt"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 The cloudiness of the water was due to the aeration of the water. He was seeing bubbles very very small bubbles completely normal after 45 seconds the bubbles disappear in the water is crystal clear taste normal to
David R.
WASHER MAYTAG MVWB765FC3 "Cc unit sometimes not spinning clothes out all the way, questions about different cycle options. Can always refer over to the owners manual for accurate definitions of each cycle and options. Went into diagnostics, no error codes. Ran test 51, all components are working. Spin is working correctly. Did a manual low/med/high spin. All working correctly. Ran test 52 Run load size calibration. Customer always uses Color cycle with deep fill. Ran cycle to show how much water heater gets into unit vs bedding. If need more water, bedding is the best option. Can refer to owners manual for that as well. Make sure of proper load size and use Max Extract for maximum spin but can also always use the drain and spin cycle as well. Unit test good. Op test ok"
David R.
WASHER MAYTAG MVWC465HW3 Cc unit is leaking. Unit is constantly dripping into tub from valves. Ordering valves ; ordrng 1 W11038689 (Valve)
Joe O.
WASHER AMANA NTW4605EW0 "Cc: unit stopped during rinse, would not drain waterFound drain pump just humming. Found drain hose is clear. Needs drain pumpCustomer does not want to repair at this time; ordrng 1 WPW10661045 (drain pump), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR MAYTAG MFI2570FEZ07 I called Whirlpool Tech line there is nothing else that we can do to this refrigerator. the user display has been replaced. the main control has been for replaced. the damper assembly has been replaced and blocked. The temp sensors have been replaced. Tech Line has been called three times. On the third time of calling he told me that there is an update coming out this recognized issue. There is no current parts can fix it there is no ETA when this update will be released. He told me to tell the customer to remove the top two shelves to limit small pockets for cold air to build up. there is no fix at the moment for this machine or any of these machines with this model number.
Jeff M.
WASHER WHIRLPOOL WTW8500DW The unit is not responding to anything it will not start diagnostics does not work properly needs both main control and user interface; ordrng 1 W11095623 (Ui) and 1 W11209420 (Control)
Corina B.
WASHER WHIRLPOOL WTW5105HW0 CC that the unit will start to sense then the drain pump comes on and stops the cycle. Ran diag no codes. Ran a calibration. Started a cycle with clothes. Started every time. Optest ok
Jeff M.
DRYER SAMSUNG DV42H5200EPA3 The unit is not heating the heating element is open needs a new heating element; ordrng 1 DC97-14486A (Heater) and 1 Ship
Joe O.
REFRIGERATOR WHIRLPOOL GX5FHDXVT02 Cc: not coolingCustomer had unit unplugged. Plugged unit in nothing is turning on. Found control is receiving proper power. Needs control. Replaced control. Unit is cooling. Advised customer to allow 24 hrs for temps to adjust. Op test ok ; used 1 WPW10503278 (CNTRL-ELEC) from stock
Jeff M.
WASHER AMANA NTW4605EW0 The unit has two codes pertaining to the lock not functioning needs a lock and control because in diagnostics the lock function correctly I cannot determine if its an electronica issue or a lock issue; ordrng 1 W11116498 (Control) and 1 W11307244 (Lock)
Corina B.
WASHER WHIRLPOOL WTW4855HW1 Replaced the gearcase. Ran a calibration. Started a bulky cycle. Optest ok
Corina B.
WASHER MAYTAG MVW7230HW0 CC that the basket freezes and a noise on a high spin. Ran diag no codes. Ran a calibration. Started a spin on high. Ran a rinse and spin with towels. Advised cust to load clothes evenly around the basket. Did not reschedule for the cabinet. ; O-emld tckt
Joe O.
REFRIGERATOR KITCHENAID KBSN608EPA01 Installed led modules. Op test ok
David R.
WALL OVEN COMBO WHIRLPOOL WOC54EC0HS01 Blower motor not needed. Customer complaint is still with the microwave fan only. ; ordrng 1 W10838964 (Cooling fan assy)
Gabriel P.
DISHWASHER AMANA ADB1400AGW1 "Replace sump pump,opt test ok"
Joe O.
DISHWASHER KITCHENAID KUDS25SHBL1 "Cc: not workingFound start button is not functioning. Motor still running in drain cycle. Float is working. Needs uiUi shows out of stock, office to reschedule; ordrng 1 W10757838 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER AMANA NTW4516FW3 "Installed drive motor. Ran auto test, no abnormal noise present. Op test good."
Joe O.
WASHER ELECTROLUX LAFW3577KW1 "Went to install control. Found j14 connector missing on new control. Spoke with BJ, could not locate correct part. He called parts distributor, model number gave them the part we already ordered. Called Frigidaire tech line. He cannot even find the model number we have. He stated he can only find a kw0(last 3 model). He stated everything hes finding comes up with the same part. Spoke with BJ, he stated to take the new part for return. Advised customer we cannot repair; saved tckt"
Jason N.
DRYER WHIRLPOOL MEDP575GW1 "Cc unit rattling noise and not heating correctlyCustomer stated unit will make a rattling noise in cycle, also medium heat loads seem to take a long time to dry. Found rear vent tube bracket vibrating against back panel. Adjusted bracket. No noise heard. Checked heat and airflow from unit. High temps at exhaust good at 180 degrees when cycling on. Found reduced airflow at outside vent outlet. Advised customer to have venting inspected for possible buildup of lint. Unit is working as designed."
David R.
DRYER MAYTAG MED6630HC1 "Cc when using unit, unit is smoking when taking clothes out. ; ordrng 1 W11086656 (Motor) and 1 W10837240 (Pulley) and 1 661570V (Belt) and 1 WP3387747 (Element) and 1 4392067 (Kit) and 1 WP697772 (Wheel) and 1 280148 (Thermostat)"
Marie V.
OTR MICROWAVE WHIRLPOOL WMH75021HZ2 "Cc that the unit is not heating and that the light does not always comes on. Put a glass with water on , did not heat. Unplugged unit and put my kill a watt meter unit started heating. Unit will need main control. ; ordrng 1 W11345890 (Control)"
Gabriel P.
n/a Pick up gauges and hoses and permagum for fridges seal
Jason N.
DISHWASHER KITCHENAID KDPE234GPS0 "Installed fill hose and dispenser. Ran diagnostics cycle, checked for leaks. No leaks found. Disposer test good. Op test good."
Gabriel P.
RANGE KENMORE 79074393913 "Cc oven not heating or taking to long to heat. Verified issue check for voltage going into the ignitor and had 121V. Rebooted unit to see if it would fix issue ignitor turned on and reached 350 degrees and was cycling as should. Explained to customer that it probably needed to be rebooted and if issue occurs again it will need a ignitor and to give us a call before the 30 days of service for no extra charge on a service call and we would replace the ignitor. Gave the customer the estimate and said they will think about it and they would call us back if they see the issue occurs again so we can replace ignitor. Opt test ok. AT; ordrng 1 316489403 (Ignitor), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DRYER WHIRLPOOL WGD9470WW2 "Cc unit not starting Confirmed unit will power on but not start a cycle. Checked belt, found drive belt broken, belt switch disengaged. Replaced drive belt using misc. truck stock belt. Lubricated pulley and drum rollers. Ran dryer op test, op test good.; used 1 661570V (Belt) from stock"
Jason N.
WASHER WHIRLPOOL WTW8000DW2 "Installed gearcase and washplate. Ran auto test and calibration. All functions passed, no abnormal"
Jason N.
MICROWAVE WHIRLPOOL WMH53521HV4 "Installed transformer and magnetron. Ran operation test. Unit making normal noise, no unusual vibration. Advised customer unit will emit a hum or buzz sound as internal components are energized. Op test good."
Jason N.
RANGE MAYTAG MGT8775XW00 "Cc unit oven not workingCustomer stated she was cleaning the range when it powered off suddenly. Also she notice one of the knobs was stuck. And the lights in the oven stopped working awhile ago, and she need her oven doors cleaned. Found a GFCi outlet tripped for the unit, light fixture above range is also plugged into this outlet. The light fixture Is causing the GFCI outlet to fault. Advised customer that she will need have have light fixture repaired/replaced, left unplugged to allow range to function. Found LF burner valve seized, unit needs new valve. Found both oven bulb burned out, unit needs appliance bulbs. Quoted for total repair plus cleaning of the oven doors. ; ordrng 1 WPW10206288 (Valve) and 2 8009 (Bulb)s"
Joe O.
WASHER WHIRLPOOL WTW5000DW3 "Cc: loud, wet clothes at the end of cycleFound no stored error codes. Ran auto test. Found unit was not leveled correctly. Leveled unit. Ran normal cycle. Checked suspension. Ran drain and spin. Ran calibration. Unit functioning as designed. Op test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Cc unit not cooling Found compressor not running, start relay is clicking. Ran amp draw test on compressor, compressor drawing 10.8a on demand. Compressor is locked. Unit will need compressor/sealed system repair. ; ordrng 1 W11209866 (Compressor) and 1 WPW10143759 (Uv drier)"
David R.
WASHER WHIRLPOOL MHW6630HC1 "Both unit are on second floor. Front Loader. Cc unit is not spinning clothes, wet clothes at end of cycle, will have to put to drain/spin in order for clothes to get dry. Went through diagnostics, no error codes. Tested all components on manual, all working good. Ran a diagnostics test cycle. Good. Found some of the cycles did have the spin speed turned off/low. So that could be definitely impacting the clothes in not spinning the water out. Could of easily been touched by accident, turning it off and option being saved. Threw a load in, set to quick watch, let run though whole cycle on Max spin."
Marie V.
MICROWAVE OVEN KITCHENAID KEMS308GSS2 "Replaced hinges . Op test ok. Also the reason why hinges become week is putting too much weight on door or leaning on it. Also the door lock was took apart when arrive the fist time , put it all back together theres nothing broken on the door lock , I cant find a way to se how that happened unless someone was trying to do something on it. Unit is workin good."
Jason N.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Cc unit not cooling.Found freezer evaporator frosted over, no air flow to ff section. Ran thermistor tests and manual defrost. Defrost circuit working, drawing 3.8a. Checked defrost thermistor resistance value against chart. Thermistor reading out of range, 4.8k. Which would put it at approx. 60 degrees. Unit needs defrost thermistor. ; ordrng 1 WPW10384183 (Defrost thermistor)"
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 Found no leaks and no sign of water leak spots
Gabriel P.
DISHWASHER KITCHENAID KDTE204GPS0 "Found tracks broken gave estimate customer will fix scheduling ; ordrng 1 W11259785 (Left track) and 1 W11259786 (Right), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
WALL OVEN KITCHENAID KOCE500ESS11 Microwave front glass is shattered. Will need glass door.; ordrng 1 W10775493 (Glass door)
Jeff M.
WASHER MAYTAG MVWC565FW The unit had a off balance code which was causing the machine not the spin out correctly.
Jeff M.
DRYER KENMORE 11074852400 Customer had long venting I recommended for her to change it to solid tube venting. Fuse was open installed truck stock unit tested good; used 1 WP3392519 (Fuse) from stock
Gabriel P.
WASHER MAYTAG MVWX655DW2 Cc washer was not completing the rinse cycle and clothes would be soaked. Verified issue ran a diagnostics and found no error codes ran a calibration and auto test and everything passed. Also ran a drain and spin to try to duplicate issue and everything was working as designed. Explained the customer how to load the washer so they would try to avoid having issues with the washer. Opt test ok. AT
Corina B.
REFRIGERATOR JENN-AIR JSC23C9EEM00 CC that the unit is not cooling. Ff 59* Fz 47*. No frost pattern on the evap. Will need an evap and compressor ; ordrng 1 WPW10643261 (Evaporator) and 1 W10779331 (Compressor) and 1 WPW10143759 (Drier)
Joe O.
WASHER AMANA NTW4516FW3 "Cc: fills but will not go through cycle, screeching noiseFound error codes f8e1(long fill no fill). Customer stated the drain hose was on the floor previously. Advised customer that will cause the unit to syphon the water from the tub. Ran auto test. Unit has good water pressure. Found belt slipping on pulley. Needs beltBelt shows out of stock, office to reschedule; ordrng 1 W11239857 (belt)"
Joe O.
WASHER MAYTAG MVWC465HW2 Cc: stops at wash cycleFound error code f8e1(long fill no fill). Found drain hose ran to the floor. Advised customer of syphoning. Ran auto test and calibration. Op test ok
Joe O.
WASHER ELECTROLUX EFLS627UIW0 "Cc: water not filling during wash, or fabric softenerFound no stored error codes. Started normal cycle, unit filling and washing. Ran through diagnostics test. Found all valves are functioning. Unit functioning as designed. Could not duplicate issue. Op test ok"
Jeff M.
WASHER WHIRLPOOL WFW72HEDW0 Do you not have an f8e1 code. When I got there the machine drain pump was on I unlocked the door open the door remove the clothes. I put 2 gallons of water in the machine drain the water very quickly the drain pump is not plugged. And is operating correctly. I cleared the code I ran it through a diagnostic test cycle it passed most likely a fluke the sensor tested good the control boards reading the sensor properly I could not find an issue with the machine after I removed the code
Marie V.
RANGE KITCHENAID KOSE500EBS04 Cc that the door does not shut flush. Found door not sealing properly on factory welding . Is not shut so door does not shut all the way. Will need new door. Took pics.; ordrng 1 W11354880 (Oven door) and 1 W10839793 (Nameplate)
Jeff M.
WASHER MAYTAG MVWC465HW2 Machine had an long fill code. I cleared the code I checked the water valves everything tested good. We went over proper loading procedure unit tested good
David R.
DRYER SAMSUNG DV40J3000EW/A2 "Cc unit is not heating. Checked power. Good. Found shorted element. Will need element assembly. ; ordrng 1 DC97-14486A (Heater assembly), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
WASHER MAYTAG MTW5700TQ0 "Replaced the transmission, clutch and brake. Started a cycle and a spin. Optest ok."
Jason N.
N/A N/A WMH32519HB2 "Cc unit not powering on and door is cracked Checked power in to unit, good at 123v. Checked main line fuse and cavity thermostat. Found cavity thermostat open. Unit needs thermostat. Unit door also has a large vertical crack on lower trim. Ordering door as well.; ordrng 1 W11247223 (Black door) and 1 W10269232 (Cavity thermostat)"
Gabriel P.
RANGE WHIRLPOOL WFE505W0JZ0 Cc that display on unit went out. Verified issue and found L1 wire on terminal block burnt and split apart. Replaced terminal block and wires. Tested unit and working as designed did not need to replaced control board. Opt test ok. AT
Corina B.
RANGE FRIGIDAIRE FEC30C4ACD "CC that the burner does not work. Handyman tried replacing switch and blew it up. Will need new switch ; ordrng 1 318293827 (Switch), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER MAYTAG MVW7230HW0 Unit is making a clicking sound. I took the motor off theres a lot of play in the slide that sits inside the electronic clutch. Needs a new slide ; ordrng 1 W10734521 (Slide) and 1 W10754448 (Clutch)
David R.
WASHER KENMORE 110.2513241 "Cc unit not spinning. Plugged unit in. Found lid lock error code. Ran diagnostics, lid is locking correctly. Ran a calibration. Ran a normal cycle with load. Then ran a drain/spin cycle. Unit is working. Wrote down an estimate for customer just Incase something happens in the future. As of today. Unit is working properly. Op test ok.W10404050
Corina B.
WASHER MAYTAG MVWC465HW2 "CC that there is a loud noise. Ran diag no codes. Ran a manual agand spin, no noise. Ran a rinse and spin with towels, no unusual noises. Optest ok."
David R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Cc unit leaking. Leaking from cracked water valve in back. Single valve. Cannot find part on look up. Called Marco me, they cannot find single valve part number as well. Talked to Chad, he gave me a valve part number that can be used as a substitute. Ordering.; ordrng 1 WPW10238100 (Valve), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Cc food on fresh food section was still freezing. Replaced diffuser and thermistor on unit. Opt test ok. AT
Marie V.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Cc that the freezer is not working good. Took temp 15* on freezer and 37 on fresh food section. Unit is on a garage. Explain cust that the unit needs to be on a temperature from 5G to 110 f*. Because if not compressor wont start. Op test ok
David R.
WASHER WHIRLPOOL WFW5620HW0 "Customer had POP, took pics. Cc unit not spinning. Found F5E2 lock failure error code. Went to diagnostics. Lid is locking. Can hear relays on control board just clicking back and forth. Tested lock, tests good. Ordering both lock and control. ; ordrng 1 W11322903 (Control) and 1 W11316250 (Lid lock)"
Corina B.
OTR MICROWAVE WHIRLPOOL WMH53520CW4 CC light not working. Checked voltage found 120 volts to the socket. Will need a control and socket. ; ordrng 1 W11127851 (Control) and 1 W10210871 (Housing lamp)
Marie V.
DISHWASHER GE GDT655SMJ0ES "Cc that the unit will not start, they use to power off and on and it will work but no anymore. When u press start unit will beep 3 times. Check continuity on latch was 0 ohms when door was closed and open when door was open , ran diaggot error code of 815 unit will blink and not go trough diag cycle. Unit needs main control. ; ordrng 1 WD21X24901 (Control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
Joe O.
WASHER AMANA NTW4516FW3 Installed water valve. Op test ok
Joe O.
REFRIGERATOR ELECTROLUX EI27BS16JS5 Installed control. Op test ok
David R.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Recovered refrigerant, replaced sealed system parts, pulled 28'vac w/ pump, watched, good, charged 4.4oz r134a, unit cooling, pressures good. Give 24 hours for unit to return to normal temps. Adjust temperature settings back to normal. Op test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed the new part op tested good.
Jason N.
WASHER MAYTAG MVWC565FW2 "Cc unit not agitating.Ran diagnostics, found code f7e6 for motor fault. Ran auto test, agitation cycle only humming. Spin was good. Checked under unit, found shifter lever was not engaged into splutch linkage. Reinstalled shift actuator. Reran auto test, all functions passed. Op test good."
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 "Found hoses in reverse correct issue,opt test ok"
Marie V.
WALL OVEN/MICRO WHIRLPOOL WOC75EC0HS03 "Took pop. Cc that the unit keeps resetting the time. Advice cust that he needs to connect unit to WiFi or his phone so the time does not reset it self. Cust downloaded the app and connected unit, unit started doing an update . No error codes on unit. Verify warranty from entitlement."
Joe O.
DISHWASHER GE GDT635HGJ2WW Installed control. Ran test cycle. Op test ok
Jeff M.
DRYER MAYTAG MED6230HW0 Installed the new part op tested good.
David R.
WASHER MAYTAG MVWC415EW2 "Replaced lid lock. Tested good. Went into diagnostics, cleared codes, tested. Good. Op test ok"
Marie V.
RANGE WHIRLPOOL WGG745S0FS02 Replaced parts.op test ok
Jason N.
RANGE WHIRLPOOL WFG505M0BS3 "Cc unit frame damaged during shippingCalled wp techline, Robert, frame issues are not repairable, document with pictures through Servicematters Sr form. Customer will need to contact customer care as cosmetic warranty is expired."
Corina B.
RANGE WHIRLPOOL WEG750H0HZ0 Replaced the ui. Brought core back for return. Optest ok
Corina B.
WASHER WHIRLPOOL WFW3090JW0 Replaced door latch. Started a drain and spin. Optest ok.
Jason N.
RANGE JENN-AIR JGRP436HL00 Installed burner ignitor. Burner op test good. Ran bake test to try to replicate humming or buzzing noise from original complaint. Found manipulating back vent cover caused a buzzing noise. Used foil tape to isolate vibration from cooling fan. No buzzing noise after. Op test good.
Jason N.
MICROWAVE WHIRLPOOL AMV2307PFS0 "Cut cross threaded screw, pulled unit from cabinet. Installed new mounting nut. Reinstalled unit unit cabinet space. Op test good."
Jeff M.
RANGE WHIRLPOOL WFE320M0EW0 Installed the new part op tested good.
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH31017HS6 Installed the new part op tested good.
Corina B.
STACK W/D WHIRLPOOL WET4024HW0 CC that there is scraping noise. Started a normal load without clothes. Found drain pipe lower than 39 inches. Could hear water siphoning out. Advised customer to raise drainpipe. Started rinse and spin with clothes. Op test okay
Gabriel P.
REFRIGERATOR MAYTAG MRT118FFFZ06 Cc for moisture in vegetable containers and plastic bags. Explained customer they will have moisture in the containers for vegetables that is normal. Called whirlpool so customer can have a better understanding about the concern they have. Spoke to Ed and said it is normal to have moisture on the lids for vegetables and also had a question about frost on bags of shrimp in freezer and also said it is normal they will get frost inside bag. Explained to customer what whirlpool said and gave her the file number if any complaints to contact whirlpool. AT
Joe O.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Cc: not cooling in freezer sectionFound ff temps at 40 degrees, freezer at 30 degrees. Found unit only frosting first coil on evap. Unit only pulling .62 amps. Needs compressor and drierCustomer does not want to repair at this time; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
WASHER MAYTAG MVWC465HW2 Replaced the harness. Ran a calibration. Started a normal cycle and a bulky items with deep water wash. Optest ok.
Joe O.
REFRIGERATOR FRIGIDAIRE FFHT1614QW7 "Cc: not coolingFound temps in ff section at 61 degrees, freezer at -18 degrees. Found evap frosted over. Unit not defrosting. Entered manual defrost. Unit is defrosting. Needs control and evaporator steamed outOwner will contact if they want to repair.; ordrng 1 5304503163 (board), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDT720PADM1 CC that the unit is leaking. Found the unit is not secured to the countertop or the cabinets. Found water in the bottom of the tub. Check drain hose clear. Advised cust to secure the dishwasher. Optest ok.
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 I was not sealing it will need permagum to keep seal press in ordering Im out of then ; ordrng 2 Wp505587 (Permagum)s
David R.
REFRIGERATOR KITCHENAID KRFF302ESS02 "Cc questions about handles, showed customer location of where to tighten. Charging service call only. Customer preformed work."
Jason N.
WASHER ROPER RTW4516FW2 Cc unit making a knocking or thumping noise.Customer stated she ran a comforter load and it making a knocking noise when in spin. Ran auto test. All functions passed. Found unit not level. Leveled unit. Advised customer about load sizing and off balance situations and that she will need to pause the unit and redistribute the load. Unit is working as designed.
Joe O.
RANGE KITCHENAID KFDD500ESS02 Installed regulator. Bubble tested connections. Tested burners. Op test ok
Corina B.
OTR MICROWAVE KITCHENAID KMHS120ESS8 "CC that the fan was on when using the cooktop. There was a flame on the cooktop that burned the tech sheet. The door, vent, filters and the duct was damaged. Will need a door, duct, filters and vent.; ordrng 1 W10533096 (Duct) and 1 W10701697 (Vent) and 2 8206230A (Charcoal vent)s and 1 W10893437 (Door), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
REFRIGERATOR WHIRLPOOL WRX986SIHV02 "Cc that the unit do makes ice but does not dispense the ice. Confirmed, dispenser motor is receiving 25vdc I need to have 130 from 140vdc.. Will need a new motor dispenser and control; ordrng 1 W10822606 (Motordispenser) and 1 W10843055 (Control)"
Jason N.
WASHER WHIRLPOOL WTW5000DW3 "Cc unit not workingCustomer stated unit will start a cycle and stay in sense, will not advance to wash. Unit will stay stuck in sense mode and wont respond. Found unit stuck in sense mode. Canceled cycle. Ran auto test, all functions passed. Found hot and cold line reversed to unit. Corrected. Started normal wash cycle. Unit filled with water and advanced to wash. Op test good."
Jeff M.
WASHER CROSLEY VAW3584GW1 Installed the new part op tested good; used 1 W11307244 (Lock its truck stock) from stock
Jeff M.
FREEZER WHIRLPOOL WRX986SIHZ00 As I was taking The machine apart with a black light I was thoroughly inspecting all of my Sauders there is no leak the leak that I thought I saw was due to some thing that spilled. I called Brian he told me to run test 4 wait for position 5 and see if the three-way valve is allowing Freon to pass through to the freezer evaporator. The three-way valve will not cycle to the freezer section. While it was in test five it continued to cool in the fresh food section. Needs a control board and a three-way valve. I have the evaporator for return customer is keeping the compressor to be used on the return visit.; ordrng 1 W10843055 (Control) and 1 W11094466 (3way valve)
David R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Customer had POP. Cc questions about compressor. Unplugged unit, plugged in. Tested. Let run. Unit sound is normal. Found some padding off, corrected. Unit test good. Checked all other components, good. Op test ok"
Marie V.
WASHER WHIRLPOOL WTW6120HW0 Cc that the unit makes a loud noise when is spins and when it starts the load. When arrive notice that unit is on a unleveled floor. Level unit and ran diag found error code of f0e5 off balance load. Also when ran auto test I was able to hear the squeaking it was coming from the belt. Belt was stretch out. Replaced from T/S. Ran unit on high speed spin. Op test ok; used 1 WPW10006384 (BELT) from stock
Jeff M.
RANGE WHIRLPOOL AER6303MFS2 The unit is not heating up it is receiving correct power heating elements tested good in-line fuse tested good needs a new control board; ordrng 1 W11297545 (Control)
Corina B.
COOK TOP KITCHENAID KICU509XBL Replaced module. Tried each burner. Optest ok.
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 Cc of washer making humming sound and no lights. Found error code F8E1 long fill no fill erased error code ran calibration and auto test unit working as designed. Explained to customer how to properly use unit and explained that the drain hose has to be properly secured to avoid flood on floor or any error codes to be detected by main control on unit and have another issue to occur. Opt test ok. AT
Gabriel P.
WASHER MAYTAG MVWC565FW2 Cc that washer was not unlocking. Verified issue could not find any error codes ran calibration and auto test and was working as designed. Called whirlpool to notify issue spoke with Austin and explained that the unit is working as designed and that it could of been of a off balance was notify by Austin that its a usage issue by the customer. explained customer how properly use unit. Opt test ok.
Marie V.
DRYER GE GTD33EASK0WW "Replaced belt and pulley, started unit , unit started heat up. Op test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "CC that the freezer is not cold enough. Ff 45* Fz 34*. Checked the evaporator frost pattern. No frost pattern on the evap. There is no process stub on the compressor. Cust has warranty for a sealed system. Will need a compressor and evap. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor), used 1 WPW10143759 (Drier) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 When arrive customer said everything is working so he said I should leave it alone if is working and I told him I agree but I will leave part with him just incase it start to freeze again
Jason N.
RANGE KITCHENAID KSGB900ESS Cc unit needs oven door glass replaced due to damage.Replaced oven door outer glass panel using customer supplied pre Id part. Customer satisfied with appearance. Op test good.
Joe O.
DRYER CROSLEY CED7006GW0 Installed timer ran test cycle op test ok
David R.
WASHER WHIRLPOOL WTW5000DW3 "Cc sometimes unit is not spinning towels out all the way. Customer had a load in there, more than 10 towels. Tested. Found overload error code. Went through diagnostics, spin cycle is working, went to manual spin, low/high working correctly. Preformed a drain and spin cycle. Showed customer unit is working correctly. Went over properly loading and load size. Can also use Drain and spin cycle. Unit test good. Op test ok"
David R.
WASHER MAYTAG MVWB765FW1 "Replaced both parts. Tested. Ran test 51/52. Good. Ran a rapid wash, good. Op test ok"
Jason N.
WASHER MAYTAG MHW5630HW0 "Installed ACU and stator. Ran auto test, all functions normal. Waiting on bellow gasket to arrive. Office to schedule when bellow arrives. ; saved tckt"
Marie V.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Cc that the unit is leaking and they saw dirty water coming in. Found drain hose leaking. Replaced from T/S. Ran unit op test ok; used 1 8269144A (Drain hose) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Cust showed pop, sent pic. CC that the temp is not cold eland the water pours out in the ff section. Fz 0* ff 34*. Found the water valve cracked. Will need a new valve and led lights. ; ordrng 1 WPW10341329 (Dual water valve) and 1 W11239944 (LED trio) and 1 W11168758 (Reservoir)"
Corina B.
OTR MICROWAVE AMANA AMV2307PFB3 CC not working intermittently and Cook plate not rotating and not heating. Found the door not hitting the door switches correctly. Will need new door switches. Used my t/s on a previous job.; ordrng 1 W11244490 (Door switches)
Joe O.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc: not workingCustomer states the unit turns on, and off. Lights intermittently not working. Customer states they touched the chute door and and the unit started to work again. They stated water and ice builds up under ice bin, and possibly shorts out the ui. Customer stated the chute door occasionally sticks open. Upon arrival interior lights were not on, compressor was not running, ff temps at 48 degrees, freezer at 20 degrees. Ran test 4 to ensure compressor operation. Compressor and dual evap valve functioning. No stored error codes. Needs control; ordrng 1 WPW10675033 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
REFRIGERATOR WHIRLPOOL WRF560SMYW04 "Cc that the unit is making a loud noise a couple of time a day for a few second and that theres water coming at the freezer door. Found ice maker turned on but no water is connected to unit, turned ice maker off also found drain tube clogged, cleared all out. Op test ok still waiting on door; O-emld tckt"
Gabriel P.
DISHWASHER KITCHENAID KDFE104HPS1 Replace tub and new tracks but also will need rack tracks ordering they were crack also it may be a reason why it was hitting the seal when installed tracks on new tub it was still hitting seal but still replace tub for training a technician ; ordrng 2 WPW10546503 (Rails)s
David R.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Corrected new model/serial number, unit was replaced back in 2016. Cc can hear hissing from FF EVAP, crisper bin broke. Customer also said the FF evap was icing up. Another company was out and checked as well. Plugged unit in. Confirmed hissing coming from FF evap. Unplugged. Checked entity. Coverage 60 months on labor and 120 months on parts. Found broken fan and support, will need as well. Ordering parts.; ordrng 1 W11116006 (Evap) and 1 W11033168 (Fan w harness) and 1 WPW10389152 (Support) and 1 W10832994 (Comp) and 2 WPW10143759 (UI drier)s and 1 W11227365 (Bin), used 1 SHIPPING (shipping and handling) from stock"