Local Reviews
Powered by Fluid LOCALVery efficient on time professional. Corey L gave great service. He is wonderful
Yolanda - Maple Heights, OH
Will use Fred's again
Great Service
Maureen - Avon Lake, OH
Great Service!
Holly - Painesville, OH
Jason and Fred’s appliance are great!
Two excellent service techs
Paula - Geneva, OH
Brian and Joe did wonderful work on our refrigerator ice maker. These two techs are knowledgeable and worked efficiently to solve the issues.
Great Service
Bruce - Roaming Shores, OH
Great Service.. Moved up my appointment as requested to accommodate..
super service
danielle - Aurora, OH
needed dryer repair. warranty co. offered another service/repair co. - instead I requested Fred's because I was so happy with their previous service. Warranty Co. complied with my request for Fred's. Brian continued to provide excellent repair service
Service
Giuseppe - Garfield Heights, OH
The technician that came to my house did not show us anything he was doing. He reset the water filter and told us that’s what we need to do but didn’t show us how to do it. The refrigerator also needed the wheels raised and told us to buy the tools needed to raise it but didn’t do it for us.
Response from Fred's Appliance Service:
Hi Giuseppe! Thanks for sharing your experience with us. We apologize for the lack of communication with the technician during your visit. We do not want our customers to feel unaware of what is happening during the diagnostic. We will make sure to pass this feedback to him as well. We did touch base with the technician in regards to the wheels. If you have any additional questions about your repair please let us know! We appreciate your feedback. Thanks and have a good day! -The Fred's Team
Jason was very pleasant and observed today’s safety code.
Mary - Cleveland Heights, OH
Very prompt, kept inside the time they said he would arrive and the main office did call that he was running late, but he did make it within the window they told us he would be here. ,
Garcia
Brian - Cleveland Heights, OH
Technician was extremely kind and hard working.
Neil
Neil - Painesville, OH
Service call went well, problem solved, Jeff was very courteous.
Cyndi
Cynthia - Euclid, OH
Amazing service
great job
Beverly - Chardon, OH
Jeff was on time and took care of the issue right away
Great service
Kathleen - Strongsville, OH
Fred’s appliance calls ahead to let you know they are on the way. Prompt service. Cory was very nice and polite. He was able to fix the freezer without a problem.
service was on yhe slow side, price was very high
Albert - Lyndhurst, OH
Response from Fred's Appliance Service:
Hi Albert! Thanks for sharing your feedback. We apologize for the delay in getting this repair completed for your refrigerator. We know that you have been waiting a long time for parts. We do our best to get our customers taken care of as quickly as possible and updated as much as we can, especially when they are on backorder with the distributor. When it comes to pricing we frequently evaluate our structure to make sure it is in line with industry standards. During our next evaluation, we will certainly consider your review. Should you have any additional questions in regards to your repair just let us know. Thanks and have a good day! -The Fred's Team
Very nice and on time.
Harriet - Cleveland, OH
Corina was very helpful and explained more helpful things about my new washer then the manual. She gave me tips. I'm only sorry the manufacture makes these appliance so crapy.
Jo
Josephine - Broadview Heights, OH
Cindy
Cynthia Hocevar - Brook Park, OH
We were very pleased with the service we received from the service man. Expert knowledge.
Marion
Marion - Berea, OH
He was a true delight! Went over and above to explain everything!
Mrs.
Sue - Parma, OH
Thanks!
Kara - Parma, OH
The technician tried her best to fix our refrigerator, and determined that it's irrepairable. She then gave us the next steps toward getting our fridge replaced under our warranty. She was kind and professional, and I appreciate her attempts at fixing our fridge! Thank you!
Professional Service.
Anna - Olmsted Township, OH
Great Service
Lowes - Mentor, OH
He did a great job figured out the problem and went right to work getting it fixed
Great Customer Service
James - Willoughby, OH
Joe did a great job!!
Fridge
Armond - Rome, OH
Buy the extended warranty
Mary
Mary - Cleveland, OH
EXPERIENCE
Marla - Parma, OH
Corina B did an excellent job. She came for the original call and returned to install the part required. I if I ever need to call for repair service again I would most definitely ask for her.
Timely & quick
Veronica - Painesville, OH
Jason was on time for the appointment. Was able to diagnose the problem quickly. Ordered the part needed came back again, on time. Installed the part on the washing machine and was out in a timely manner. Been working properly since then. Yay! Thanks, Jason.
Barbara
Barbara - Sheffield Lake, OH
Corina was great and exemplifies customer service. She patiently explained air flow in refrigerator and why my vegetables were freezing. Appreciated her time and expertise, thank you.
Great service
William - Ashtabula, OH
Great
Sherry - Lorain, OH
Great
Connie - Hiram, OH
My stove works great, he was very nice. Thank you.
ms.
Rose - Willoughby, OH
Wasn't very knowledgeable hd to look up a lot and i had to tell him whT I thought was the prblem. Corena is the best tech and I don't want anyone but her coming out anymore she's the only one that knows what she's doing! Give her a excellent rating
Response from Fred's Appliance Service:
Hi Rose! Thanks for sharing your experience with us. We apologize that you felt your technician was inexperienced and unsure during your visit, but happy to hear that you've had positive outcomes with Corina. If you have any additional comments in regards to your dryer repair just let us know. Thanks and have a good day! -The Fred's Team
Friendly knowledgeable
John Sabolik - Olmsted Falls, OH
Great customer service the app is amazing knew exactly his arrival time.
Great service
Kathryn - Painesville, OH
Jason was on time, followed Covid protocol, fixed my dryer professionally and quickly. I would without hesitation recommend Jason and Fred’s Appliance.
Judy
Judy - Burton, OH
He was was on time and efficient. Very friendly and knowledgeable. Thanks for all your help.
Savel
Mark - Andover, OH
Wrong part sent when technician arrived. He had to reorder and reschedule for a week later. Meanwhile I still kept losing produce due to malfunction of fridge.
Response from Fred's Appliance Service:
Hi Mark! Thank you for sharing your feedback. We truly apologize for the incorrect part that was sent to your home and a new one having to be ordered. With Summer being our busiest season our goal is to get all customers taken care of as quickly as possible and again apologize for the delay with your repair. If you have any additional comments or concerns about your visit please let us know. Thanks and have a good day! -The Fred's Team
Good Service
Dawn - North Ridgeville, OH
Service man was very nice. I love how you can see when your appointment is nearing.
Professional service
Christine - Streetsboro, OH
The repairman was professional, friendly and on time for the appointment.
Great service! Friendly, on time, and efficient!
Kelly - Cleveland Heights, OH
Efficient service
Robert - Chagrin Falls, OH
On time and through.
very professional@considerate
Leroy - Warrensville Heights, OH
Hope this replacement parts,solves the Lint issues overall Cory went over the history this Magtag Bravos XL with the issues.
Julie
Julie - Painesville, OH
??
Laurence - Painesville, OH
Excellent
Very responsive to our needs
Reed - Shaker Heights, OH
Very responsive to our needs
Great experience!
Kaitlyn - Madison, OH
Jeff fixed the problem very quickly and was very friendly. We thank you all for all the help fixing our washer.
parts ordered
Hy - Beachwood, OH
Tech was awesome. Time from ordering parts to installation was great1
Prompt & Efficient!
Ben - Maple Heights, OH
Warranty issues
Janet - Painesville, OH
Great job
Fast and professional
Rita - Middleburg Heights, OH
Professional appearance and got job done quickly.
Great job
Dee - Mentor, OH
Judy
Judy - Burton, OH
Fast and efficient
B Wall
Bob -
Great communication, called when close heading to my service call. A+ rating for me!
Broken washer
Jonathan - Avon, OH
Gabriel explained everything we needed to know about our broken washer so we could make an informed decision on how to proceed with repair/replacement.
very nice person
Linda - Thompson, OH
He was really respectful of my need for social distance, was knowledgeable.
Great!!!
Elaine - North Ridgeville, OH
awesome service!
Cari
Cari - Elyria, OH
Being able to track the technician is a great tool. Gabriel very knowledgeable and pleasant, very respectful.
Dryer Repair - Jason
Nick - Highland Heights, OH
Jason did a terrific job in quickly diagnosing the problem and repairing the dryer. This was my second experience with Fred's Appliance Service and both repair scenarios were expertly handled by Jason. Job well done!!
Gabriel was super friendly and was fabulous servicing our stove. You have an ace employee in him!! Great job
Scott - North Ridgeville, OH
Recall
Steve - East Cleveland, OH
Good work in and out
He did a great job
Eugene - Thompson, OH
Great service
Vita - Berea, OH
Stephanie
Stephanie - Lorain, OH
great customer service just took too long to come out
Response from Fred's Appliance Service:
Hi Stephanie! Thanks for sharing your experience with us. We apologize for the wait in getting to your washer. Our goal is to get to our customers as quickly as possible. With Summer being our busiest season our technicians take on as many calls as they can each day to ensure we are getting everyone taken care of. However, we are happy to hear your thoughts on our great customer service. If you have additional questions or comments about your repair just let us know. Thanks and enjoy your weekend! -The Fred's Team
Great Service and helpful advice.
Timothy - Avon, OH
Gabriel was very knowledgeable and efficient. He was familiar with our appliance and worked his way through several issues, explaining the process along the way.
Friendly and Knowledgeable Service
Janelle - Westlake, OH
I've been putting off having any kind of services done on our home during the pandemic then our dishwasher broke. I have a high-risk son and was worried about having someone from outside our "bubble" in our home. When I scheduled the appointment I asked about having a technician wearing a mask and it was no issue. I was thankful to get the service update a few days before with a picture and name of the person coming as well as a call when he was on his way. Gabriel was friendly, accommodating and explained to me the steps along the way. He was able to fix our problem with out having to replace any parts which I was thankful for and provide some info on what caused the problem. Overall a positive experience.
Great service
Ray - Burton, OH
Everything was great but it took over a week in a half to arrive
Response from Fred's Appliance Service:
Hi Ray! Thanks for sharing your feedback! We apologize for the delay in getting to your home to check out your washer and dryer. The summer season is our busiest. Our technicians take as many calls as they can within their route to make sure they can reach each customer as quickly as possible. However, we are happy to hear that everything else turned out great for you. If you have any questions about your repair just let us know. Thanks again and have a great weekend! -The Fred's Team
Fast service
Christy - Painesville, OH
Kathy
Kathleen - Brook Park, OH
Whirlpool oven
Tracy - Windham, OH
Polite fast & knowledgeable service
Great Service
Liane - Amherst, OH
Fred’s Appliance Service was AWESOME! They are in touch with you every step of the way. Always keeping you informed about when your technician will arrive! Our technician Gabrielle was knowledgeable, courteous, and personable!
Dishwasher repair
Pat - Lakewood, OH
Easy, on time, fixed my Problem
Courteous service; skilled professional!
Kate - Olmsted Falls, OH
Would definitely recommend Fred’s!
Great service
Barbara - Beachwood, OH
Repair of washer
Christopher - Parma, OH
Corey was brilliant. He came in, diagnosed the problem, ordered parts and promised he will come back on Tuesday to fix washer. He was true to his word, was very prompt and finished work with no effort on my part. He was very respectful too. Thank you Corey.
Early and Efficient
Ashley - North Olmsted, OH
David arrived early which was greatly appreciated. He wore a mask which I appreciated as well. And he efficiently fixed my washer. Plus he was friendly. Great combination.
Brenda
Brenda - Lakewood, OH
Great Service - knew right away what the problem was
Ralph - Parma, OH
This is the second time using Fred's Appliance and we are highly satisfied
Dryer repair
Tom - Twinsburg, OH
They showed up on time and diagnosed and repaired it fast. Great job!,,
Maytag Appliance Owner
Hugh - Shaker Heights, OH
Thankful and fortunate that a cancellation opening allowed my appliance to be looked at the same day I called for an appointment that would have been the following week. That was good customer service 👍🏾
Shelley
Shelley - Avon Lake, OH
Dwain
Dwain - Ravenna, OH
Not happy..he was short with talk and curt. Did experience that with others.
Response from Fred's Appliance Service:
Hi Dwain! Thank you for sharing your feedback. We apologize that your technician came off in a negative manner. We pride ourselves on customer service so we will make sure he receives this feedback as well. We hope that after Brian cleaned the filter that your washer is running smoothly for you. If you have any additional comments about your repair just let us know. Thanks and have a good day! -The Fred's Team
Joe C.
Maria - Willoughby Hills, OH
Excellent service
Laurel - Strongsville, OH
David was friendly, obviously knew what he was doing, confirmed that the clicking noise is something this model does. There’s no problem with it. Wore a mask! 🙂
Great service
Loren - Montville, OH
Fixed it!
Maureen - Broadview Heights, OH
Great technicians, felt very comfortable having them in my house. Oven now works! 4 stars rather than 5 due to the fact that parts had to be ordered and techs had to return to finish the job. Long wait between appointments. Waited 6 days for first appointment and then had to wait another 7 days for second appointment.
Response from Fred's Appliance Service:
Hi Maureen! Thanks for sharing your experience with us. We do apologize for the delay in repairing your oven. Summer is our busiest season and our goal is to try and get all of or customers taken care of as quickly as possible. However, we are happy to hear that you felt comfortable with David in your home and that your oven is back up and running. If you have any additional comments or concerns please let us know. Thanks again! -The Fred's Team
service fine
Ben - Rome, OH
overpriced for removal of plastic supports on legs of freezer
Response from Fred's Appliance Service:
Hi Ben! Thank you for sharing your feedback. We often re-evaluate our pricing structure to make sure it is in line with industry standards. Since the runners were part of an installation issue is why we quoted labor. Again we appreciate your feedback. During our next evaluation, we will keep your review in mind. If you have any additional questions in regards to your repair feel free to call us directly or chat with us online. Thanks and have a good day! -The Fred's Team
Fred's Appliance Service rules!!!
Sandy - Parma, OH
Friendly, professional, caring, and found the issue pretty quickly! I won't hesitate to call Freds for any future appliance repairs!
Great service, Corey is a great guy!
Aldo - Brooklyn Heights, OH
Great Service
Angela - Lorain, OH
Gabriel, was very professional and polite. He fixed our dryer fast as well!!! We had a great experience with him!!!!
More than expected
Sally - North Ridgeville, OH
Not only did Gabriel replace the problematic parts, as expected, but he also carefully showed us how to dismantle a part so that it can be adequately cleaned. He was appropriately masked. I’d be happy to have him in our house again, should the need arise.
Taught me something
David - Westlake, OH
Very good service, showed me new innovation in plumbing. Something I didn’t know existed. Valves inside hoses to prevent burst hose water damage. But in this case caused my problem. Fixed right away. Great pick up, Gabe.
Awesome serviceman
Dennis - Windsor, OH
Great serviceman ....friendly and knowledgeable!
Very happy with our service!
Kara - Parma, OH
Our technician was very knowledgable and explained well the difficulties with parts arriving on time due to struggles Whirlpool is experiencing with COVID. When she returned to finish working after the part arrived, she did a great job and our fridge works flawlessly now.
Dee
Dee - Mentor, OH
The service man came to fix my icemaker because it was not working he had to change a tube out because it wasn’t getting enough water well my refrigerator still not making ice I hope they will be coming back and not charging me again for a service call
Response from Fred's Appliance Service:
Hi Dee! Thanks for sharing your experience. We apologize that the issue with the ice maker is not resolved. Our trip and diagnostic and warrantied for thirty days. We would not charge you to come back and take another look. We see that you are back on schedule for Friday 8/7. If there are any cancellations we will reach out to you first to make sure you are available. If you have any questions prior to your appointment please let us know. Thanks! -The Fred's Team
Great service and seemed to be very orginized.
Christopher - Willowick, OH
Great Service
James - Chesterland, OH
He was very nice. Great work. Couldn’t be happier.
Pamela
Pamela Upchurch - Avon Lake, OH
Gabriel is very good natured and professional. Pleasant attitude. I appreciate him, especially during a pandemic.
Great service
Peggy - Cleveland, OH
Nice gentleman, very knowledgeable
Great service, excellent techs
Cynthia - Mentor, OH
Very prompt. Explained everything thoroughly.
Joan - Akron, OH
Never have any problem with him when he has come to service my washer.
Gabriel was so great!
Matthew - Amherst, OH
Fantastic service! Gabriel went above and beyond!
Great service
Cynthia - Middlefield, OH
Great Service
Thomas/kathy - Rocky River, OH
Gabriel is a knowledgeable and friendly service person. If I need service on any of our appliances, I will request Gabriel!
Joanne
Joanne - Cleveland, OH
Great service
Dee - Aurora, OH
Complete, confident and courteous technician “BM”. All my concerns and questions answered. Efficient ! THANKS!
Prohaska
James - Strongsville, OH
Very god. Good Technician
great service
Vaughn - Amherst, OH
David was very professional and a pleasure to have dealt with
Great Service great attitude Corrine is a wonderful attribute to your company
Melva - Maple Heights, OH
Personable ... asked what my problem was and continued to test check and made sure all was taken care before her departure
good service.first femail tech we have ever had, very good
Gene - Bay Village, OH
Awesome service
Penny - North Ridgeville, OH
We needed a follow up to our first service call. Corina came back a quickly resolved the problem with no charge. Extremely happy with Fred’s Appliance and Corina. Highly recommend them.
Mark&Ann K
Mark - Geneva, OH
Jeff did a great job. He was not only knowledgeable about the problem but set to work quickly . He was very pleasant and answered all our questions.
Very pleased with the service.
Tammy - Parma, OH
Good, polite and knowledgeable service person.
Excellent service
Thomas - Strongsville, OH
Great service
Chris - Cleveland Heights, OH
Jason was helpful, and explained everything to me as he went along
John
John - Berea, OH
Great
Ian - Willoughby, OH
Amazing Service.
Terry - Parma, OH
Great service. Was friendly fast and efficient.
Great service and communication of the time of arrival
Lisa - Willoughby, OH
Great service in finding the problem, ordering the part and scheduling the follow up call. Appreciate that you can track your service tech during the day of the repair to better prepare for his arrival.
Excellent in every way
Debbie - Beachwood, OH
Excellent service
Loretta - North Olmsted, OH
Gabriel was very efficient and professional. He knew what the problem was with the dishwasher. Within 20 minutes the repair was completed and to my satisfaction. A big thank you for solving the issue.
Great service.
Linda - Streetsboro, OH
Friendly, knowledgeable technicians. Always on time.
Keith
Keith - Fairview Park, OH
Service was great
Excellent service!!
Nick - Highland Heights, OH
Tremendous, courteous service. Jason was ahead of scheduled appointment time and quickly diagnosed and repaired the problem. Excellent job, excellent overall experience. Thank you Jason and Fred's Appliance Service!
Great Service, done properly during Covid times.
Larry - Painesville, OH
Repair person was courteous, efficient, and very sensitive to our concerns about Covid-19. He wore foot coverings, a mask, and limited his movement in our house. This was a warranty repair that we asked Fred's to postpone until we were more comfortable with someone coming into our home during Covid times. They were very supportive of our concerns.
Completely satisfied
Edwin - Mentor, OH
My exceptions were met.
Great Service
Michelle - Maple Heights, OH
Great Service
Michael - Cleveland, OH
My experience was very good I was impressed by the service I received and how the repair team did their job.
Great service
Rene - University Heights, OH
Honest and Informative
Great!
John - Cleveland, OH
Fast Great Service
Terrific service
Mary - Lakewood, OH
Professional team, wore their masks, explained the problem to us and had the part available to fix it!
ROck Star
Daniel - Hiram, OH
Excellent customer service!
David - North Royalton, OH
Corey was on time, very knowledgeable and friendly. I would recommend Fred’s to my family & friends! A very positive experience.
Owner
Melanie - Chagrin Falls, OH
Great service, professional, wonderful communication..
Rochelle
Rochelle - Ashtabula, OH
Great
Great service
Tawandra - Painesville, OH
They did a great job on time and professional
Jay
Jay - Parma, OH
Great Service
Excellent service
Laura - Chagrin Falls, OH
Fred’s was great to work with. Easy scheduling, safe friendly repair, good communication
Timely and informative
Sean - Chardon, OH
Justin was quick to identify the problem with our dryer and explain our options.
Great service - fast repair
Daniel - Painesville, OH
Marge
Margaret - Brook Park, OH
On time, friendly & efficient
Hursh
Edward - Painesville, OH
Not great Service
Frank - Cleveland Heights, OH
It was not a great experience. The technician said that the dryer was in great working condition for its age. Sad to say the dryer went out two days later. The appointment was made because we could hear the difference in the sound it was making and now we had to order a new dryer, plus pay for the service visit.
Response from Fred's Appliance Service:
Hi Frank! Thank you for sharing your experience with us. We apologize that it did not turn out to be a positive one. When Dan ran his diagnostics he did not hear any unusual noises at the time. Our trip and diagnostic is warrantied for thirty days. We would have been happy to send out another technician for a second set of eyes. If you have any additional comments or concerns just let us know. Thanks! -The Fred's Team
Satisfied
Erin - Aurora, OH
good work
Gelene - Cleveland, OH
on time clean neat respect very good
Great setvice
Spyro - Westlake, OH
Gabriel came prepared and installed the drain hose. The order number of the drain hose was given to me and I ordered it online. The technician did a awesome job. I only took him one hour. Thank you.
Very professional
James - Fairview Park, OH
Gabriel provided friendly and professional service. There was a mix up on the scheduled time, but other than that, he was very efficient.
Great service. Exceptional
Diane - Mentor, OH
She was the best. Knowledgeable Friendly and very competent
Technician was in and out in 15 minutes
John - Aurora, OH
Four stars only due to the 7 day lead time to repair the appliance
Response from Fred's Appliance Service:
Hi John! Thanks for sharing your experience with us We are always looking to improve our customer experience and apologize for the delay in getting your washer repaired. Summer is our busiest season and our technicians are repairing as many appliances as they can each day. If you have any further questions or concerns about Brian's visit to your home just let us know. Thanks again for sharing your feedback! -The Fred's Team
Great
Wanda - South Amherst, OH
Great Service!
Heather - Avon Lake, OH
Corina was great
Kenneth - Brecksville, OH
knowledgeable, nice and punctual
Great service
Hy - Beachwood, OH
Timely and efficient
summary
Judi - Mentor, OH
Jason shared info re: refrigerator that I did not know, eased my mind a bit, that was worth it!
great service
Alberta - Cleveland, OH
Great service!
Adriana - Pepper Pike, OH
Very professional! We finally have our ice maker working
Kathie
Thomas/kathy - Rocky River, OH
Great Service!
Cedric - Cleveland Heights, OH
The repair was fast and correct
Bad news, but good info
Dan - Lorain, OH
Gabriel was polite, informative, and efficient in spite of the bad news about the cost of the repair.
Response from Fred's Appliance Service:
Hi Dan, Thank you for sharing your experience with us! Unfortunately, sometimes it's more cost-efficient to purchase a new unit than it is to repair. We are sorry to hear that was the case for your washer. However, we are so glad that Gabriel was polite and helpful when diagnosing your unit! If you have any questions, don't hesitate to reach out to our team. Thank you! The Fred's Team
Robert
Robert - Willoughby, OH
Did good job
Prompt, courteous service!
Eric - Berea, OH
Great Service
Nancy - Highland Heights, OH
Jason was great. Got right to work and solved the problem. Personable too.
Pamela
Pamela - Painesville, OH
Great service. Very well organized
Ellen - Mayfield Heights, OH
Perfect!
refrigerator repair
Claudia - Chardon, OH
Prompt, courteous and most important - got it fixed.
Miss
Jasmine - Brecksville, OH
Job Well Done
Kevin - Lorain, OH
Gabriel arrived on time, accurately diagnosed the clothes dryer’s problem then efficiently applied a solution.
Very nice and knowledgeable technician.
Dan - Amherst, OH
wonderful to have dryer working again
Joy - Conneaut, OH
Quick and easy fix
good job
Edward - Parma, OH
Got the job done!
Heather - Bay Village, OH
Great service. Professional & timely!
Timely, professional & great service!
Heather - Bay Village, OH
Amy
Amy - North Ridgeville, OH
Great service and experience
Janice - Orange, OH
Joe is professional, patient and kind. He worked hard to resolve the issues and was great communicating in the process. Much appreciated!
Quick!
Rhoda - Middleburg Heights, OH
Very good service
Lauren - Cleveland, OH
They were very professional in diagnosing the problem and repairing my ice maker on my refrigerator.
Great service
Susan - Solon, OH
Brian is a true professional. Only thing that can be improved is shorter wait time for service but not in his control!
Response from Fred's Appliance Service:
Hi Susan! Thanks for sharing your feedback with us. We are always looking to improve our customer experience. We are in the midst of our busy summer season and our technicians are repairing as many appliances as they can each day. We apologize for the wait and are happy to hear that Brian was able to get your range squared away for you. If you have any additional questions just let us know! Thanks and enjoy your weekend! -The Fred's Team
Service completed
Douglas - Cleveland, OH
Price was excessive based on a common repair.
Response from Fred's Appliance Service:
Hi Lauren! Thanks for sharing your experience with us. We know unexpected repairs are never fun. We frequently re-evaluate our pricing structure to make sure it is within industry standards and allows us to provide great service. We will certainly consider your review during our next evaluation. We warranty our trip and diagnostic fee for thirty days. If you have any questions about your repair we are here to help. Thanks and we appreciate your feedback! -The Fred's Team
Gabriel P was a knowledgeable and very professional.
Peter - Avon, OH
neat and clean
Gelene - Cleveland, OH
did a good job
Mr
Hunor - North Ridgeville, OH
Great service
Great service
David - Kirtland, OH
Jason was on time, friendly, and professional. He wore a mask the whole time he was working in the house. He identified the problem with our oven, and fixed it quickly. I would have no problem using him again.
Homeowner
Angela - North Olmsted, OH
Awesome service
Virginia - Rocky River, OH
Very polite and respectfully was able fix the problem completely
Great service. Gabriel was great.
Joe - Avon Lake, OH
Great Service
Larry - Rome, OH
We have had Fred’s Appliance service our appliances ( microwave, Oven glass Door And refrigerator) since the 1990’s and have had good service and no complaints. The microwave was repaired at no cost due to recall, the oven glass door broke they replaced for $80 the GE fridge repair had more the one problem to fix but the cost was still cheaper than purchasing another fridge. The service technician was on time and calls to let you know he is in route. He was polite and professional GREAT... we will continue to support our local business like Fred’s Appliance.
Gabriel was Great!
Caryn - Avon, OH
Our dishwasher sprung a leak. Gabriel showed up on time and shared the bad news that it would cost more to fix it than to replace it. We asked him his opinion for our future dishwasher and he made no specific suggestions, but gave us guidelines for OUR needs. Gabriel was polite, kind, and very helpful. We would ask for him again should we need assistance with another appliance, as all of ours are aging with us!
Great service
Sandy -
Brian was very courteous and knowledgeable. Definitely time to help us.
Great experience!
Lisa - South Euclid, OH
Friendly service. Masked and safe worker!
Sharon
Sharon - Rocky River, OH
Very professional service from Corina. She solved my problem with oven glass easily and quickly. I would call Fred’s Appliance Service again.
experience
Lois - Geneva, OH
Megan
Megan - Lakewood, OH
Leslie
Leslie - Cleveland, OH
great service
Nancy - Parma Heights, OH
Service great, receptionist not great
Mike - Geneva, OH
The problem was fixed in an efficient manner and we’re grateful for that. The receptionist was less than courteous when I expressed my frustration at being without a refrigerator for another week. Sympathy would have been a better response.
Response from Fred's Appliance Service:
Hi Mike! Thanks for your feedback. We do apologize for the lack of empathy from our team. We will share this feedback with team member you spoke with and focus on our customer service development. Our goal is to get our customers taken care of as quickly as possible even during the busy summer months. We are happy to hear that Brian was able to install the parts needed for your refrigerator quickly. If you have any additional concerns or questions about your repair just let us know. Thank you! The Fred's Team
Igor Kmits
Igor - Beachwood, OH
K
Tonya
Tonya - Middleburg Heights, OH
Great service from technician
Amelita - Mentor, OH
The whole process was seamless. The technician was very responsive, capable and efficient. He answered all questions and knew what he was talking about. He was excellent.
very friendly!
Kaitlyn - Madison, OH
He fixed the problem with our washer in a very timely manner! We appreciate it greatly!
Great service
Gina - Bay Village, OH
Gabriel was very friendly and knowledgeable.
Still not working
Frederick - Strongsville, OH
In fact I just called your office today and requested a refund because after over $700 in repairs my washing machine still does not operate properly.
Response from Fred's Appliance Service:
Hello Frederick, Thank you for sharing your feedback. Someone from our team will be in contact with you shortly regarding a refund. We appreciate your patience and apologize that we did not get your washing machine up and running again! Thank you, The Fred's Team
Warranty service refrigerator door mullion
David - Ravenna, OH
Fred was great, this is the second call about this issue. He helped what he could to make the mullion work consistently. He applied some WD40 to the spring pivot piece. It now works OK., but what about again in 6 months? After warranty, will I need to take care of this 1/4ly throughout the years to come? My opinion is that Whirlpool needs to come up with a solution for the mullion failure. After all is was about 4 months old when it started happening. I spent well over $2000 for this refrigerator and a reputable product should work correctly for its entire life. But, Brian is a great serviceman.
Response from Fred's Appliance Service:
Hi David! Thanks for your feedback. We do apologize for the multiple trips to your home with the recurring issue on the mullion. If you have additional questions or feedback regarding your warranty with Whirlpool their customer service is 800-253-1301. Overall we are happy to hear that Brian was able to get you taken care of. If you need anything we are here to help. Thanks and have a good day! -The Fred's Team
David R.
REFRIGERATOR FRIGIDAIRE FGHB2844LF7 "Gasket damaged, took pic. Ordering kit. ***place on cancellation list if possible *** schedule as a 4 hour job. will need to possible take doors off to move unit out of place, little space in house; ordrng 1 5303918784 (air handler housin)"
Jason N.
FREEZER FRIGIDAIRE FPUH19D7LF1 "Cc unit ice maker does not workCould not manual index ice maker to test. Ice maker seized up. Unit needs ice maker. Customer payed part and service.; ordrng 1 297345201 (ICE MAKER 14246), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DISHWASHER KITCHENAID KUDS30FXSS8 "CC that the dishwasher fills and stops. Found the control and the wire harness had a electrical fire. Will need a new control and harness. The door when opening clunks. Will need new hinges and cable.; ordrng 1 W10479761 (Control) and 1 W10871221 (Harness) and 1 WP8534854 (Hinges) and 1 WP8534853 (Hinge rt) and 1 8194001 (Link), used 1 Shipping from stock"
Jeff M.
WASHER MAYTAG MVWB765FW1 "The unit has been in a flood. Needs a transmission bearings are shot motor stator clutch springs; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10811956 (drum assy), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER MAYTAG A9700 "Cc unit leakingRan multiple wash load then spin and drain. At extra large load setting, unit dripping from tub seal. Unit will need tub seal and bearing kit.; ordrng 1 6-2095720 (mounting s) and 1 6-2040130 (tub bearin) and 1 WPY015667 (retaining)"
Jason N.
WASHER WHIRLPOOL CAE2745FQ1 "Cc unit not powering on Customer sending pop to service@fredsappliance.comConfirmed unit will not power on, checked power in to control board, good at 123v. Unit needs control board. ; ordrng 1 W11188527 (cntrl-elec)"
Gabriel P.
DRYER MAYTAG MEDC300XW1 "Replace parts,opt test ok"
Gabriel P.
DISHWASHER KITCHENAID KUDS35FXSSA Found error code f10E1 mechanical failure on dispenser delete code ran test and dispenser door open and everything working so try doing the four cups test pass all four cups has equal water advice customer to run hot water through the sink before starting unit
Jason N.
WASHER MAYTAG MVWB835DW3 "Cc unit not working and code f6e3Ran diagnostics, found codes f6e2 for ui cannot hear acu and f6e3 for acu cannot hear ui. Checked power in to unit, good at 120v, polarity is correct, unit is on a dedicated circuit. Called wp techline, Austin, replace both boards again and main harness.
Gabriel P.
WASHER AMANA NTW4516FW3 Replace tub opt test ok
Gabriel P.
DISHWASHER GE GLDT690TWW00 Checked voltage on out let there is no power going to unit show employee need electrician opt test ok also they are tax free only charge 98.00
David R.
WALL OVEN KITCHENAID KEBU208SSS03 "Cc unit UI is steaming up, happened about 30 mins into steam option, customer said was using both ovens, also had both ovens at highest temp and highest browning. Techline, Ritz, not uncommon for UI to steam up especially when using steam options on both ovens at the same time. Common. Advised to put foil tape along the seams under the UI. Checked all other components. Good. Followed what techline said, said it will help with moisture going to UI but it is common good for the moisture and humidity to reach it. if both ovens are going at the same time with highest temps, definitely possible for more moisture/steam to rise up through vents. Normal. Op test ok."
David R.
DISHWASHER KITCHENAID KDPM604KPS0 "Customer put go pro in unit and ran through a cycle. Noise is coming from 3 rack, like its rubbing up or binding. Customer found pump had broken clips on it, confirmed. Ordering parts.***two job count; ordrng 1 W10830523 (MANIFOLD ) and 2 W10831864 (TUBE)s and 1 W11101860 ( COVER ) and 1 W11416362 (PUMP MOTOR )"
David R.
RANGE WHIRLPOOL MGR8875WS1 Cc noises coming from control. Sounds like relays are clicking. Buzzing noises get loud. Dont see any marks or spots on relays. Ordering control.; ordrng 1 WPW10157252 (cntrl-elec)
Corina B.
DISHWASHER KITCHENAID KDFE104DSS5 "CC that the dishes come out dirty, the upper rack comes out and the rack tab is missing. Advised cust to run the hot water in the sink before starting the dishwasher. Raised the feet. Found the bottom rack the tab is missing causing the rail to rust. ; ordrng 1 W10728160 (Row)"
Corina B.
WASHER MAYTAG MHW5630HW0 CC that the unit is leaking. Found a service pointer to replace the dispenser housing. Checked the housing look good. Will need a new housing. ; ordrng 1 W11465533 (Dispenser)
Corina B.
RANGE KITCHENAID KSGG700ESS1 Replaced the cooktop. Optest ok
Joe O.
WASHER AMANA NFW5800HW2 Installed ui. Ran quick test. Op test ok
Jason N.
DRYER SAMSUNG DV40J3000EWA2 "Installed heater element. Ran dryer op test, good heat and airflow. Op test good."
David R.
RANGE GE JGB720SEJ4SS "Cc smelling gas with burners on. Tried all burners and confirmed. Gas still leaking out. Checked and found 3 valves still letting gas out. Gave estimate to customer for all valves. Customer paid SVC, do not order parts.; ordrng 1 WB21X20260 (valve burner 270 26.74 RR) and 1 WB21X20261 (valve burner 270 BL ) and 2 WB21X20262 (valve burner 270 RF)s, used 1 SHIPPING (shipping and handling) from stock"
Corey L.
WALL OVEN GE JGRP20WEJ2WW "Customer complaint bake not working, confirmed, broil is working, found bake ignitor failed, quoted to replace, customer does not want repair, she stated she has never used the broil and doesnt broil, offered to switch bake with broil ignitor, ok, switched ignitors, op test good"
David R.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "S16360 covers labor. Same repeating issue. Following steps on service pointer. Ordering parts needed per pointer. Customer owes parts and SVC. Called techline to confirm. 7728892200. Went over findings. Follow service point and make sure Test 7 is in step 2. Will need to steam out ice/frost***request double labor.***3 hour job count; ordrng 1 W11033168 (harns-wire) and 2 W11456069 (CLAMP)s and 1 W11457241 ( PAN), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
WASHER WHIRLPOOL NTW4611BQ1 "Replaced suspension rods with kit, op test good"
Jeff M.
DRYER WHIRLPOOL WGD4815EW2 Dryer is not turning on I tested all the fuses the switches everything tested good the centrifugal switch tested good and needs new timer; ordrng 1 WPW10185981 (timer)
Joe O.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 4.5oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok ; used 1 TJAF1200 (PROCESS), 1 W10895748 (COUPLER ), 2 W10895757 (COUPLER), 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Jason N.
WASHER MAYTAG MHW5620HW0 "Cc unit not spinning out clothes, still damp at the endRan diagnostics, found codes f0e5 for off balance load. Ran auto cycle, all functions normal. Advised customer about load sizing, avoid too large or too small loads. Customer admitted she washed a large comforter when this happened. Advised customer unit may or may not handle it well, and she can always use the drain and spin option if loads still seem a little too wet at the end. Unit is working as designed."
Brian M.
REFRIGERATOR KITCHENAID KRFF300EBL00 "Cc unit still frosting up and noise Found fan hitting ice found unit not going into a proper defrost Ran forced defrost unit would not go Needs freezer harness ; ordrng 1 WPW10487766 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"
David R.
DRYER WHIRLPOOL WED8500DC4 Cc dryer squeaking. Idler pulley worn down. ; used 1 4392067 (DRYER REPAIR KIT) from stock
Jeff M.
RANGE WHIRLPOOL WFE504W0JZ0 "Thermal block is fired replaced with tl op tested good ; used 1 PT500L (3 PRONG DRYER CORD), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"
Jeff M.
RANGE WHIRLPOOL MER8700DS1 The unit isnt heating the back ele is open ; ordrng 1 W10779716 (elmnt-bake)
Corina B.
REFRIGERATOR JENN-AIR JFC2089HEP CC that there is frost in the freezer. Steamed out the freezer. Gasket is touching the frame. Slides going in and out properly. Optest ok.
David R.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Cc of knocking noise. Went through diagnostics, tested fans, motors, compressor, all check good. Took off cover, looked at fans, nothing blocking checked damper. Good. Went through Icemaker cycle., dropped ice and called for water. Good. Checked dispenser, good. Unit test good. Cannot duplicate. Op test ok"
Jason N.
RANGE HOOD WHIRLPOOL WVW51UC0FS1 "Cc unit is rustingCustomer states she has rusty buttons, shes tried several times to clean it off, doesnt work. Confirmed rusty buttons. Snapped pic. Unit operation is not affected, not sure if this is qualify for warranty work, this may be considered cosmetic. ; ordrng 1 W10895848 (cntrl-elec)"
Jason N.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Cc unit not coolingFound unit will only run with doors open. When both door switches are depressed all functions stop. Replaced Jazz board using truck stock part. Programmed to 12, unit operation test good. All functions normal, unit is starting to cool.; used 1 WPW10503278 (CNTRL-ELEC) from stock"
Dan H.
RANGE JENN-AIR CVG4280S "Customer complaint that burners are not lighting, confirmed, igniter switches are not working, unit is missing a knob, unit needs two igniter switches and a knob; ordrng 2 WPY704512 (Switch)s and 1 WP71001641 (Knob), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Customer complaint im not working, confirmed, found wire for fill tube heater broken, unit needs fill tube heater; ordrng 1 W11230096 (tube-water)"
Dan H.
MICROWAVE WHIRLPOOL WMH76719CZ "Customer complaint that unit is not working, confirmed unit is not heating, capacitor and diode are good, unit needs new magnetron ; ordrng 1 W10818686 (Mag)"
Corina B.
REFRIGERATOR GE PFSS5NJWASS "CC that the unit is not cooling. Found the compressor not running. Checked the compressor with the tester, 1.00 amps. Will need a new inverter board. ; ordrng 1 WR49X10283 (Inverter), used 1 Shipping from stock"
Brian M.
DRYER SAMSUNG DV50K8600EV/A3 "Cc unit making noise Found noise coming from idler pulley and belt Also found tub to have started to crack showed customer Needs belt and pulley ; ordrng 1 DC93-00634A (Idler) and 1 6602-001655 (Belt), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DISHWASHER WHIRLPOOL WDF590SAJW0 Cc door wont shut Found hinges damaged Needs hinges ; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)
Brian M.
WASHER MAYTAG MVWB865GW0 Cc uni5 not working properly Found unit unable spin Rotor and stator are rusted Due to gearcase leaking Needs stator rotor and gear case Does not need lid latch ; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W10754448 (clutch) and 1 W10811956 (drum assy)
David R.
WALL OVEN WHIRLPOOL WOD51ES4ES01 "Cc inside door upper in dirty. Took pics. Went over and checked the seal, seal is flush, not broken or ripped. Door is closing properly and snug against seal. Seal and door good. Hinges good. Door needs to be clean. Looked at notes, will need to charge for cleaning. Have pictures taken if needed for review."
Joe O.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 4.16oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 TJAF1200 (PROCESS ), 1 W10895713 (COUPLER ), 1 W10895748 (COUPLER ), 1 W10895757 (COUPLER), 1 W10896678 (COUPLER ), and 1 W10896689 (COUPLER ) from stock"
Joe O.
WASHER CROSLEY VAW3584GW1 Cc: lid not lockingFound error code f8e1(long fill no fill). Ran auto test and calibration. Found no cold water entering unit. Found no cold water coming from house. Needs plumbing looked at. Op test ok
Brian M.
REFRIGERATOR KITCHENAID KSSC42QTS03 "Cc unit chirps Found noise to be coming from main control loosing power then powering back on Gave quote on board replacement ; ordrng 1 W10789107 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Cc of squeaking from right door Found hinge cover not seated properly rubbing door But cover in right location OP Test Ok
Brian M.
WASHER WHIRLPOOL WTW6120HW Complaint unit wont drain Found drain pump not plugged in Plugged drain pump In added a bucket of water and ran drain test OP Test Ok
Gabriel P.
WASHER AMANA NTW4516FW3 "Unit was overloading she need it information how to load it and use it explain .and ran calibration and auto test,pass opt test ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed damper OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Brian M.
REFRIGERATOR WHIRLPOOL WRB119WFBM00 Installed control Cleared evap installed bi metal harness OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Corina B.
DISHWASHER KITCHENAID KUDE70FXSS5 "CC that the unit is leaking from the left side. Removed the front door. Started a hour wash, let run for awhile. No leaks. Started the dishwasher with the door on, no leaks. Optest ok. Advised cust to get a video of the dishwasher leaking. Can not dup"
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Installed new user interface , advised customer to monitor"
Dan H.
REFRIGERATOR MAYTAG MFI2570FEZ02 "Customer complaint that ice maker freezes up into a big block of ice, found ice maker fill cup frozen over, unit needs new valve; ordrng 1 WPW10312696 (Valve), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DRYER WHIRLPOOL WGD5100HW0 Replaced the harness. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent.
Jeff M.
RANGE WHIRLPOOL WFG505M0BS3 Installed new part unit tested good
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 CC that the arm fell off. Reattached the arm. Optest ok.
Corey L.
WALL OVEN WHIRLPOOL WOD77EC0HS00 "Customer showed home closing date paper work putting unit under warranty, customer complaint oven turns on by itself and while cooking will sometimes turn off also Bluetooth not working, ran diagnostics found found f6e0 ui lost communication, cleared, power good to control, cycled power to unit, error light turned on per tech sheet replace ui, replaced ui with part sent, op test no good, unit thinks its a micro/oven combo, gave customer connection team 866 number for connectivity, customer called connection team while tech talking with tl, spoke with Robert, was able to change model number in ui preferences to switch to dbl oven, spoke with connection team to set up WiFi, performed update, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Customer complaint that unit is not making ice, found ice bin full, ice maker cycled and filled, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Corey L.
REFRIGERATOR WHIRLPOOL WRT351SFYB00 "Replaced evap fan motor and cleared ice, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Replaced evap and dryer, held 29 vac, added 4.25oz r134a, low side settled at 0, good frost pattern, op test good"
Dan H.
WASHER MAYTAG MVWB835DW5 "Customer complaint that you turn it on beep beep beep sometimes it works clothes wet at end, unit is leaning to the right and has a board under feet, advised customer that unit needs to be on a solid level surface, ran diagnostics found f0e2(over suds), f0e5(off balance), f5e3(lid will not unlock), f2e1(stuck key),and f0e3(over loaded) error codes, lid locks and unlocks, unit spins and agitates, found fill hoses reversed, unable to correct because the valve sparks all over when close, advised customer that they need a plumber to repair valves, started normal wash cycle, unit filled and began agitating, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
Gabriel P.
DISHWASHER/B-IN MAYTAG MDB7959SKZ0 "Replace parts,opt test ok"
Dan H.
WASHER WHIRLPOOL WTW5560SQ0 "Installed new clutch, op test good"
Corina B.
WASHER AMANA NTW4516FW3 "CC that the unit shakes. Checked the basket, centered. Advised cust the shaking is normal. Optest ok."
David R.
REFRIGERATOR N/A MSD2756GEB "Cc of noise when trying to dispense ice, no ice was coming. Removed Icemaker, found ice was stuck on motor and in door flap causing loud noise. Removed whatever ice blocking. Tested. Good. Op test ok"
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Cc frosting in FZ. Found gap on top of gasket. Put silicone over cabinet. Removed all ice, ice was blocking light. Used hot gun to conform. Good. Give 30 mins before opening. Op test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ Installed new part unit tested good
Jeff M.
DISHWASHER MAYTAG MDB4949SHZ1 The water was off unit op tested good
Gabriel P.
WASHER WHIRLPOOL WFC7500VW2 "I wasnt able to get it to diagnostics to check for error code Call tech line spoke to pj he got me to diagnostics we ran the test it pass check pump catch found two pennies discoloring clear also we unplug unit then plug back in and re program the control wants that was done he said there is nothing else we can do it has to be a load size issue explain landlord,opt test ok"
Joe O.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Installed ui. Ran ice maker diagnostics. Ran ice maker fill tube heater, ran ice maker fill. Op test ok ; used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER WHIRLPOOL WTW4955HW1 "Installed basket and suspension spring. Ran auto test and calibration. Op test good. Minimal vibration, normal for this unit."
Joe O.
WASHER WHIRLPOOL MVWB835DW3 "Cc: no powerFound error code f6e2(communication error), and f2e1(stuck key). Could not run any tests, unit will not allow selections after checking error codes. Needs control and uiCustomer does not want to repair at this time"
Brian M.
WASHER MAYTAG MVWC465HW2 Cc unit stuck on spin Found spin light flashing Reset control Ran diagnostics found no errors Ran auto test and calibration Advised on loading and soap usage OP Test Ok
Brian M.
RANGE WHIRLPOOL WFE320M0ES2 Installed control Ran test bake to 350 OP Test Ok
Corina B.
WASHER WHIRLPOOL WTW6200VW0 CC that SD comes up. Found the basket not engaging to spin. Oil leaking from underneath. Will need bearings.; used 1 W10435302 (Bearings) from stock
Corina B.
REFRIGERATOR KITCHENAID KSSC48FMS00 CC that the ice maker is not making ice as much. Cycled the ice maker found the gears getting stuck not rotating properly. Will need a new ice maker; used 1 4317943 (Ice maker) from stock
Dan H.
DISHWASHER KITCHENAID KDPE234GBS0 "Installed new dispenser, op test good"
Brian M.
WASHER MAYTAG MVWB765FW3 Cc audio stoped working Found audio to be turned off Showed customer how to turn it back on OP Test Ok
Dan H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 6oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200, 1 W10890099, 1 W10890131, 1 W10890121, 1 W10890117, and 1 W10890087 from stock"
Brian M.
RANGE KITCHENAID KSGB900ESS0 Cc left front burner not simmering flame goes out Fund orfice to be dirty Removed orfice and cleaned it OP Test Ok
Gabriel P.
REFRIGERATOR MAYTAG MFI2670XEM7 "Found ice maker constantly cycling and not stoping or filling with water replace new ice maker opt test ok ; used 1 SENIORDISCOUNT (senior discount), and 1 W10882923 (ICE MAKER ASSY 103.59) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc not getting water or ice. Went to back of unit, tested valve, water came directly out of valve. Frozen reservoir, service pointer. Ordering parts from Pointer. ; ordrng 1 212643 (sealer-gum) and 1 W10801011 (reservoir) and 1 W10841140 (adhesive) and 1 WP2198677 (connector) and 1 WP2300868 (fitting)"
Corina B.
WALL OVEN WHIRLPOOL KOCE500ESS08 CC that the lights flicker. Called t/l Butch that the voltage to l1-n drops below 109 volts the lights will flicker. Cust does not have paperwork from an electrician for voltage. Call CP and said we need the paperwork from an electrician
Corina B.
DISHWASHER MAYTAG MDB8989SHZ0 Plugged the ui in. Optest ok
Corina B.
WALL OVEN KITCHENAID KODE507ESS01 "CC that the sabbath mode is not working. Can only get one oven into sabbath mode. Called t/l. Set upper and lower oven to temp start for both, then hit tools-clock 7. Optest ok"
David R.
MICROWAVE WHIRLPOOL UMV1160CW7 Replaced parts. Tested. Good. Op test ok
Joe O.
DRYER WHIRLPOOL WED6620HW1 Installed ui. Tested. Ran test cycle. Op test ok
Dan H.
DISHWASHER KITCHENAID KDFE304DBL0 "Customer complaint that unit is leaking, confirmed, found unit leaking from diverted va.ve, unit needs new sump assembly ; ordrng 1 WPW10455261 (Sump)"
Joe O.
OTR MICROWAVE GE JVM1740SM1SS "Cc: not workingFound unit not powering on or starting. Found unit is receiving proper power. Cycled power to unit, control lit up. Ran test cook. Unit is not heating. Found door switches are not being fully pressed. Needs door switches"
Jason N.
RANGE WHIRLPOOL WFG320M0BW2 Cc gas smell/leakBubbles checked all connections on unit. Bubble checked gas line and gas shut off. Gas coming from shutoff valve itself when turned on. Advised customer to contact plumber or local gas company to have shut off valve replaced.
Dan H.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Installed new led modules , op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "CC that the food is getting defrosted. Ran diag for the fans, compressor and damper, good. Will need a new control. ; ordrng 1 WPW10503278 (Control), used 1 WPW10503278 (Control) from stock"
Brian M.
WASHER MAYTAG MVWB865GW0 Cc unit not running properly Found stored error for lid not open in between cycles Ran auto test and calibration Ran manual spin and agitation Unit is working properly
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "CC that the door does not shut, no water are ice dispensing. Found a dent In The left hand door not hitting the door switch.When holding the switch the ice and water dispense. Will need a new door and switch. ; ordrng 1 W11307224 (Left door) and 1 W11396033 (Switch)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Replace part,opt test ok"
Gabriel P.
REFRIGERATOR GE PFE29PSDDSS Parts no longer available is discontinued found fan not running getting voltage but not starting office have marcone research
David R.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Missing part W11299027 will need broken. Ordering put. Replace all at once. Place on cancellation list. ; ordrng 1 W11299027 (deflector)
Jeff M.
WASHER WHIRLPOOL WTW8500DW5 I ran the unit through a cycle put the unit in diagnostics I was unable to find an issue unit operated tested good
Brian M.
RANGE WHIRLPOOL WFG505M0BW2 Complaint glass broken Found door glass broken panel damaged and knob broken ; ordrng 1 WPW10535777 (glass-door) and 1 W11178521 (nameplate) and 1 W10620549 (panl-mnfld) and 1 WPW10339443 (knob)
Brian M.
WASHER MAYTAG MVWB865GW0 Cc of error Could not get unit to power on Replaced UI and control Ran auto test and calibration OP Test Ok
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cc unit not making ice Found icemaker locked up Replaced Ran test harvest OP Test Ok
Jeff M.
WASHER MAYTAG MVWB765FW3 The unit has a water leveling issue needs a new main control I check the sensor hose the hose is fine needs a new main control; ordrng 1 W11195970 (cntrl-elec)
Jason N.
DISHWASHER WHIRLPOOL MDBH979SAM0 "Cc unit leaking Ran wash test, unit leaking from right side door, spray blowing past door seal. Small tear in door seal. Unit needs door seal.; ordrng 1 W11177741 (gasket6490), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER MAYTAG MVWX655DW2 Cc: not syphoning water and detergent out of dispenserFound no stored error codes. Advised customer the dispenser and dispenser tray will always hold a little bit of water. Ran auto test and calibration. Ran normal cycle. Op test ok
Jason N.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Cc unit ice maker not workingFound ice maker fill tube frozen. Thawed fill tube, ran manual fill valve test, good flow through and stops . Ran ice maker test, ice maker indexed, filled mold with water. Op test good."
Corina B.
DISHWASHER MAYTAG MDB7749AWM2 CC that the unit will not start. Found silver migration on the ui. Service pointer to call t/l. Will need a new ui. Called t/l Rich; ordrng 1 W10811151 (Ui)
Jason N.
WALL OVEN KITCHENAID KODE500ESS04 "Cc unit codes f2e1Ran diagnostics, confirmed code f2e1 for stuck/shorted keypad. Replaced console using customer supplied pre Id part. Ran operational test. Op test good."
Jason N.
WASHER WHIRLPOOL WFW95HEXW2 "Cc unit not working and codesCustomer states it lock the door when starting a cycle then sit there, and eventually a code will appear on display. Ran diagnostics, found code f6e1 for ccu to mcu communication error. Unit will not tumble. Unit needs mcu board control. Customer not repairing at this time, may think about it. Estimate only."
Joe O.
WASHER MAYTAG MVWC465HW2 Installed gasket. Ran auto test and calibration. Op test ok
Jason N.
REFRIGERATOR KITCHENAID KURR204ESB00 "Cc unit has condensation building up on door glassNo condensation on door when arrived. Evap fan running, unit is cooling normally. Temp set for assorted at 37degrees. Advised customer we can try a door gasket to start. ; ordrng 1 W10797384 (gasket)"
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 The unit was not shifting I installed a new shifter unit tested good; used 1 W10913953 (ACTUATOR) from stock
Dan H.
REFRIGERATOR AMANA ART318FFDW06 "Recovered refrigerant, installed evaporator and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 3.7oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Dan H.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer complaint that freezer section light is not working, confirmed, found freezer section light out, unit needs new freezer section led module ; used 1 W10695459 (Led) from stock"
Dan H.
BEVERAGE CENTER KITCHENAID KURR204ESB00 "Customer complaint of moisture build up between door glass, confirmed, ordering new door glass assembly ; ordrng 1 W11431159 (Door glass)"
Jeff M.
DISHWASHER MAYTAG MDB89598WS1 The garbage disposal did not have the center plastic punched out brand new garbage disposal unit tested good
Joe O.
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc: not workingUnit is receiving proper power. Found harness shorted out. Needs control and harness. Control shows out of stock, office to reschedule; ordrng 1 W10906426 (cntrl-elec) and 1 W11227372 (harns-wire)"
Gabriel P.
WASHER MAYTAG MVWC565FW1 Found oil leaking from transmission pulley of motor damage also drive belt ordering all parts need it also agitator wont come out order one just incase I have to break the old one ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11161960 (agitator) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)
Jason N.
REFRIGERATOR WHIRLPOOL WRS311SDHM04 "Installed ff door and nameplate. Noticed color seems a bit off. Grain pattern in the door is running vertical, old door and freezer door grain patterns running horizontal. Called wp techline, Jk, reorder door, may have been pulled from differ t stock. Advised customer again 4-8 weeks for delivery of new door and inspect upon arrive to ensure color/pattern is proper. ; ordrng 1 LW11259517 (dor-fip) and 1 W11223753 (nameplate)"
Gabriel P.
REFRIGERATOR WHIRLPOOL KRSC503ESS00 Found temperature on both side 58 degrees calling chad check for dye no leakson sawder joint add fregerant hear a bubbleling sound coming from the inside cabinet by cp he said to send a senior tech with nitrogen ; ordrng 1 WPW10143759 (dryer)
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHV Do unit is not dispensing water or ice. The ice bin is full the water valve does function correctly I removed ice from the ice bin the icemaker did fill up with water. Laser actuating but the control board is not sending power; ordrng 1 W11043763 (cntrl-elec)
Corina B.
REFRIGERATOR WHIRLPOOL WRF555SDHB01 "CC that there is water leaking. Found water leaking on the left and right side. Checked the drain pan, good. Found ice under the deli drawer. Checked the water valve. Hairline crack in the water valve to the ice maker. Called t/l. Andrew to replace the valve. She did not set up an appointment due to Sarah from whirlpool has the final decision on replacement. ; ordrng 1 W11043013 (Valve) and 1 W11395888 (Filter) and 1 W11346622 (Reservoir)"
Joe O.
REFRIGERATOR AMANA ASD2522WRW03 "Cc: intermittently not coolingFound unit not running when I arrived, all lights on. Evap is not frosted over. Found tapping on thermostat unit started cooling. Needs thermostat; ordrng 1 WP2198202 (thermostat8340), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Service pointer for excessive frost in freezer; ordrng 1 W10864519 (adapter)
Brian M.
RANGE WHIRLPOOL WFE710H0AS1 Cc unit not pre heating Found bake element open Needs element ; ordrng 1 W10779716 (elmnt-bake)
Brian M.
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Cc ice maker leaking Found hairline crack in mold Needs ice maker ; saved tckt
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 Found error f7e5 shifter fault and f7e6 motor fault replace shifter and still not agitating or spinning check latch is good order parts need also notice some parts was rusty underneath ask customer if she had a flood she said no ; ordrng 1 W10890624 (motor-drve) and 1 W11170319 (cntrl-elec)
Jason N.
REFRIGERATOR GENERAL ELEC GFE29HMEIES "Cc unit leaking and not making iceCustomer stated water will sit under deli drawers, And unit is not making ice anymore. No water in unit at this time, ff evap drain is clear, not a clogged evap drain. Customer stated its the same issue they had before. Checked in door water valve, sign of some leakage from valve pushin connection. Ran manual ff ice maker water fill test, no water coming in. Fill tube is frozen up. Checked fill tube heater at door connectors, reading open. Called ge techline, John, heater not serviceable, will need to replace door. Customer not repairing at this time, estimate only."
Jason N.
REFRIGERATOR WHIRLPOOL WRS588FIHZ "Cc unit not coolingFound compressor not running. Checked signal voltage in control, good at 6.3v dc. Power in to inverter good at 119v ac. Plugged inverter back in, compressor started up. Possible loose connection, checked terminal tension on connectors. Unit cooling, frost pattern starting, advised rtm let unit run for 24 hrs. To ensure unit will get cold."
Gabriel P.
WASHER WHIRLPOOL WTW5100HW0 "Replace all parts,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Knock on red door 4 times and no answer but customer just pull up as I was leaving found control relay clicking not starting fridge also customer had power outage user interface acting crazy advise then that they will need the control but user interface was no longer available that if it was needed for prior issue it wont be repairable he will not fix
Joe O.
WASHER MAYTAG MVWB865GW0 "Installed control and ui, ran auto test and calibration. Op test ok"
Corey L.
DRYER WHIRLPOOL WED5000DW2 "Customer complaint dryer taking a lot longer to dry clothes, unit heating, minimal lint inside dryer, found lint build up on outside screen, cleaned and showed customer where the screen was, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent ; used 1 SENIORDISCOUNT (senior discount) from stock"
Corey L.
WASHER MAYTAG MVWX655DW1 "Customer complaint washer not getting past wash light, ran diagnostics found unable to see motor rpm, ran tach test, failed, quoted to replace actuator, ok, replaced with ts, calibrated, op test good ; used 1 SHIPPING (shipping and handling), and 1 W10913953 (ACTUATOR) from stock"
Brian M.
WASHER WHIRLPOOL WFW92HEFC Installed drain pump Ran auto test OP Test Ok
Corina B.
WASHER MAYTAG MVWB865GW0 "CC that it does not finish a cycle. Ran diag F5e1 Lid Switch Fault Lid Is Up, checked the lid switch, out of range. Replaced the lid lock from t/s. Ran a calibration. Started a normal cycle. Optest ok. ; used 1 W10810403 (Lock) from stock"
Corina B.
RANGE MAYTAG MGR6775BDW CC that the lower oven does not ignite. Checked the igniter 1 amp. Replaced the igniter from t/s. Heated oven to 350*. Optest ok; used 1 12400035 (Igniter) from stock
Brian M.
WASHER MAYTAG MVWX655DW1 Cc unit wont agitate Found shifter broken due to cam not shifting properly Replaced shifter and cam kit Ran auto test and calibration OP Test Ok ; used 1 W10721967 (PULLEY) from stock
Joe O.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Cc: not cooling when door is closedFound when door is opened the unit will cool. Needs control.replaced control. Unit is cooling, advised customer to allow 24 hrs for temps to adjust. Op test ok; used 1 WPW10503278 (CNTRL-ELEC) from stock"