Local Reviews
Powered by Fluid LOCALgreat service, very knowledgeable,
Deloris - Parma, OH
would welcome Paul for any of your repair services.
Whirlpool refrigerator repair
John - Broadview Heights, OH
Paul was very knowledgeable and did a great job. He knew the product well
Great
Susan - Brecksville, OH
I was very pleased with him thank you
Broken ice maker
Dale - Willoughby Hills, OH
The ice maker is still not working properly. It’s hardly making ice when it used to keep the bin full. They said there was nothing wrong with it, I know it’s not working right.
Response from Fred's Appliance Service:
Hi Dale, We are sorry to hear that your ice maker isn't working! We will be happy to come out and take another look. Someone from our team will be calling you shortly! Thanks and have a great weekend! The Fred's Team
great service
Linda - North Olmsted, OH
Both employees were great, gave me a couple suggestions, tried to help me.
James
Jim - Cleveland, OH
Great service and was on time
Great Service
Brian - Cleveland, OH
I found Corina to be an exceptional technician.. Her problem solving aptitude was impressive.. She was able to diagnose the problem and repair my appl
Donald - Cleveland, OH
Problem not resolved.
Alan - Strongsville, OH
Response from Fred's Appliance Service:
Hi Alan, Thank you for submitting your review! We are so sorry to hear your ice making isn't working. I do see we have you scheduled for a follow up appointment later this week to get you all taken care of. We will see you then! Thanks! The Fred's Team
Saga of the ice maker Job #328442
Dominic - Westlake, OH
4/2/2019 Technician Corey comes to check out inop ice dispenser. Determines that a new auger motor is needed and ordered the part. 4/8/2019 Technician Corey arrives with another Tech to install auger motor. Had to show them where to access the motor (they began to remove the face plate on the front of freezer door). As I sat at the kitchen table (8 feet from the fridge) the two techs started to talk in very low volume to each other, so low I could not hear them. I began to be concerned. "Can't get voltage to the motor" "don't have the wiring diagram" . It was determined to be a bad "control board". At this point I was very frustrated. I believe they failed to unplug/disconnect power to the unit before attempting to work on it and by doing so shorted out the control circuit board. 4/15/2019 Techs arrive to install new control board and do so. 4 or 5 hours later fresh food is freezing. Temperatures on fresh food side are varying by as much as 25 degrees. 4/19/2019 New tech Gabriel arrives. He is unable to locate what he and a supervisor on the phone determine might be the cause of problems (thermistor). After about an hour of looking "sending a senior tech on Monday ". After he leaves I look for the thermistor and locate it within 3 minutes of him leaving and call to ask to have him return before he get too far away. Unable to do do. 4/22/2019 Corina senior tech arrives. Takes temp readings throughout the fridge and they are normal at this time. Dampeners are working. Food on the fresh side has been freezing all along, so now I'm angry. I buy an infrared thermometer to track temps in the fridge/freezer. Temps are too cold on both sides still. 4/29/2019 Corina returns and checks dampener and is operating. Pull fridge from wall and accesses control board from rear of unit. Low and behold when the board was installed the "techs" failed to make a connector direct to the board (it was dangling loose). Finally! Very disappointed with this experience with the exception of Corina. I feel that Fred's should reimburse me. $426.90 the charges I incurred for the control board and labor associated with it. I don't mind paying for the auger and service call.
Response from Fred's Appliance Service:
Hello Dominic, Thank you for taking the time to submit your review - we appreciate your feedback! I have taken the time to review the history of this repair and just gave you a call. Unfortunately, your mailbox was full so I was unable to leave a message. We have a resolution that we feel you will be satisfied with. Please give us a call to discuss the details 1-888-45-FREDS. I look forward to speaking with you. Have a great week! The Fred's Team
Great service!
Erica - Lorain, OH
Gabriel was excellent. He arrived on time (thank you), was very thorough and explained exactly what was wrong. He had to order a part and again was very prompt when he returned a couple days later and my dryer now works as it should now. I highly recommend Fred's Appliance.
Velez
Frances - Lorain, OH
Gabriel showed up on time and was very courteous. He gave me clear explanations regarding my issues and questions on my stove top and wall oven.
Kathy
Kathy - Cleveland, OH
Worked out well
The service man repaired our new refrigerator and did a great job. He was very professional
Sandra - Strongsville, OH
I would recommend Freds for service and repairs.
Dishwasher issue
Dorene - Kirtland, OH
On time, friendly service. Explained situation clearly. Fair price. No pressure to add services.
Great service
Lisa - Aurora, OH
I left a message of what problem from previous problem came prepared with part to replace it.
Great Service
Lona - Middlefield, OH
Friendly and reliable
Maura
Maura - Bay Village, OH
Thank you Corina for all of your help you were amazing!
Very nice technician
Hiawatha - Strongsville, OH
Great technician, knew her stuff, guided me to the best solution.
Great service
John - Lorain, OH
Gabriel was very helpful, efficient, and friendly...
Great Service and Price
Jason - Streetsboro, OH
Terrific service all around
Joyce - Kent, OH
I would highly recommend Fred's Appliance. They scheduled the appointment quickly, followed up with the promised reminder calls and Brian arrived on schedule. He was very pleasant, answered my questions and was polite throughout his service call. When we need an appliance serviced, we have to pay the price, as they say, but how wonderful that it didn't break the bank! I was VERY pleasantly surprised. THANK YOU for a wonderful experience in the frustration of keeping a household running.
Dan
Dan - Avon, OH
MG
Mark - Avon, OH
Great service
Great Service
Emptynester - North Royalton, OH
Technician was knowledgeable and knew what the problem was immediately. Problem was resolved quickly.
Really great service
Arlene - Olmsted Falls, OH
I would recommend Fred’s Appliance to family and friends
competent and friendly
Janice - Walton Hills, OH
very good tech.....very knowledgeable
Great Service
trees4ever - Garfield Heights, OH
The attention to detail in determining the problem with the washing machine was appreciated. It now is working like it should have when it was brand new in 2016. Joe took the time to listen and he took the time to examine the whole machine. He is an asset to your team! Thank you....
excellent service
Mary-Margaret - North Ridgeville, OH
Paul was great. he protected my home, explained in detail what needed to be done, and even loved on my kitty who was fascinated by him.
Service always great
Loretta - Cleveland, OH
However problem not resolved.
Response from Fred's Appliance Service:
Hello Loretta! Thanks so much for dropping us a line. Thanks for sharing your kind comments. We're sorry something still isn't quite right. We will be calling you shortly to get this addressed. Speak soon! -The Fred's Team
Great
John - Strongsville, OH
Very good
good
David - Independence, OH
Washer agitator broken
"Bamer-flynnsuzann" - Strongsville, OH
SADLY NEW IN NEED OF REPAIR
Jim - Madison, OH
ONLY GOOD THING ABOUT WHIRLPOOL WAS JEFF FIXING IT
Great Service
Victor - Columbia Station, OH
Jan
Janet - Olmsted Falls, OH
Excellent service....Mac is very knowledgeable
John
Kathleen - North Royalton, OH
Great service
Great service, explained thoroughly
Jody - Bay Village, OH
This was the second time I’ve used Fred’s — and will again. Very satisfied.
Cynthia
Cythina - Solon, OH
Very professional !
Great service
Malgorzata - Avon, OH
Great service
Guy
Guy - Cleveland, OH
fast and efficient service
Anton - Euclid, OH
arrived on time and performed repair quickly and efficiently. left a clean workplace
Rebecca
Rebecca - Avon Lake, OH
Great service! Very knowledgeable, helpful and honest.
does his job well !! very kind, considerate, prompt.
Elizibeth - Conneaut, OH
I would certainly refer Fred's to my friends !! The girls at the office scheduling appointments were also very nice !!
Elizabeth
Elizabeth - Lorain, OH
Great service!
Fantastic service
Joe - Seven Hills, OH
Mac was fantastic. He explained the issue very thoroughly. He listened to the questions and concerns that I had. He was very professional. I would recommend him to anyone who needs service on their appliances.
Professional service
Charlene - Avon Lake, OH
Service was quick, neat, polite
Very bad
Belkis - Lorain, OH
No happy with Mayta company. I will never buy from you or Home Depot.
Response from Fred's Appliance Service:
Hi Belkis, Thank you for your review! We are so sorry to hear that you are not satisfied with the manufacturer or store you purchased your washer. I am showing that we took a look at your machine yesterday and everything was in working order and operating as designed. If your unit isn't working, we will be happy to come out and take a look and get it up and running for you. Please call us at 1-888-45-FREDS to let us know! If you aren't satisfied with the unit's designed operation, we recommend reaching out to Maytag and they can steer you in the right direction 1-800-253-1301. Have a great weekend! Thanks! The Fred's Team
Quick courtous service!
Jim - Novelty, OH
Great service
Narda - Warrensville Heights, OH
Friendly servicemen. Prompt service
great service
Charles - Painesville, OH
Dan was very good, has great product knowledge and showed us things we didn't know
Great service. Art was very helpful.
Michael - Chardon, OH
Quickly diagnosed.
Monogram Refrigerator Repair
Candace - Middleburg Heights, OH
I don’t think the technician encounters my brand of refrigerator often or at all, and there was a bit of a learning curve, but technician was professional, patient and took his time with repair. Refrigerator is back up and running much to my delight.
Cathie
Cathie - Strongsville, OH
wonderful communication...
Ruth - Shaker Heights, OH
Jeff was prompt, very knowledgeable and I really appreciate the excellent communication as to arrival time/tracking, etc. I only wish that he could have repaired my refrigerator!!! Sadly, It wasn't worth repairing...
Judith
Judith - Chardon, OH
Very knowledgeable
Very helpful
Nadine - Parma, OH
She was extremely nice and was able to answer every question I asked her.
Got my Maytag dishwasher working
Stephanie - Lakewood, OH
Gabriel was courteous, helped me understand the reason the soap did not dissolve, and taught me to run the hot water before starting the dishwasher.
They stuck with it
Mike - Cleveland, OH
The repair of my wretched dryer was a total fiasco. Ms-diagnosed issue, wrong part ordered, three trips, three parts, whole process burned into two weeks. Five stars - because they did the right thing, kept at it until it was perfect and only charged me for one trip and one part.
LuAnn
Luann - Westlake, OH
Great service,knowledgeable, polite, helpful
Services provided
Brian/lisa - Bay Village, OH
Someone is always there to answer your questions when calling.
Kathleen - North Royalton, OH
Great service
Great Service
Wayne - Avon, OH
Dishwasher repair
Marshberry - Woodmere, OH
Joe was thorough and efficient. When he came initially he did recommend fixing both rollers of the dishwasher. Overall the process was seamless and Joe had our dishwasher drawer back to working properly.
Very personable and considerate of his surroundings
Marilyn - Kent, OH
Brian went out of his way to locate the missing part for the washer. This was very much appreciated.
great services
Denise - Maple Heights, OH
Great service!
Tony - Avon, OH
Great job, very thorough! Very nice and helpful person to work with.
Wonderful service!!!!
Rita - Maple Heights, OH
Excellent job and service!!!!
All around great experience
Katie - Lorain, OH
Super nice
Loretta - Cleveland, OH
Top notch
Great service
Karen - Strongsville, OH
Christina
Christina - Westlake, OH
Excellent
Great service.
Lisa - Shaker Heights, OH
Prompt. Friendly. Knowledgeable. Helpful.
dishwasher
Michelle - Strongsville, OH
quick, professional and polite
Super
Maryanne - Chagrin Falls, OH
Honest assessment
John - Madison, OH
Washing machine was broke. Repair would have been more than a new one :(. Got good advice on a new one and appreciate they didn't try to fix the old one just to profit....
Technician was great
Amy - Solon, OH
Very Convenient
Allan - Solon, OH
Fine
Rita - Middleburg Heights, OH
Don’t take customers dissatisfaction personally. A little bit of an angry tone when questioned about something that was not quite resolved. It was not a personal attack whatsoever, so technician should not be angry with customers questions.
Response from Fred's Appliance Service:
Hi Rita, Thank you for submitting your review! We are sorry to hear that we did not provide you with 5 star service. If you are still having a problem with your unit, we would appreciate the opportunity to take another look. Please give us a call at 1-888-45-FREDS and we will be happy to send another technician out to get you all squared away! Thanks! The Fred's Team
Who would have thought!
Susan - Kent, OH
My new gas stove would not heat up. I got it last August but due to renovation project could not install until December after floor was installed. I had trouble getting it to heat up but after turning on the broiler it worked. I felt it had a gas lock at first. I was able to make my Xmas cookies. Since then I have not used the oven much as I have been busy going to the hospital daily for 2 months and then caring for someone in my home. I just didn’t have the energy to do any extensive cooking. Last week I tried to use the oven and it wouldn’t heat up. I set up an appointment for Fred’s Appliance to look at it. Brian M. came out and took the oven apart and tested it. It turned out that I had too many pans stacked in the drawer below the oven door and that prevented the stove from heating up properly. Who would have thought! Brian was friendly and professional and I would do business again with Fred’s Appliance. No charge as it was still under warranty.
Jerry
Jerry - Brooklyn, OH
Very knowledgable technician. Courteous and professional.
Friendly, neat, helpful, quick, professional
Betty - Geneva, OH
I will always call on Friends for service needs. The response from my fist phone call to the time the service tech walks out my door is outstanding. Also, the fast service is such a relief knowing that I will not have to be without the use of my appliance for very long.
Awesome service
Leisa - Brecksville, OH
We love Art!
John - Geneva, OH
He always gives us honest and quality information. Unfortunately this time, it was bad news and we need a new appliance.
Fast excellent service.
George - Strongsville, OH
Service was within the time range given and fast and efficient.
EXCELLENT SERVICE VISIT
Raymond - Cleveland, OH
FAST FRIENDLY KNOWLEDGEABLE SERVICE
Great Service
Penny - Westlake, OH
Very helpful and nice
Excellent
Mindy - Chardon, OH
great service
Ralph - Chardon, OH
Great service
Kecheng - Cleveland, OH
Jeff is excellent
Service tech nice, warranty swrvice protocol not great
Cheryl - Brecksville, OH
The warranty service process of elimination (repeated appts.) one needs to endure is horrible.
Response from Fred's Appliance Service:
Hi There Cheryl! Thanks for dropping us a line. We're very sorry about the re-booking process with the warranty company. We do not have any control over their policies. It can be a challenge sometimes. I will certainly pass along your comments to your contact at the warranty company. Thanks so much, and have a wonderful weeked! -The Fred's Team
Couldn’t be happier!
Kim - Avon Lake, OH
Gabriel was awesome! Timely, professional, courteous, & extremely knowledgeable. He explained each step of the diagnosis & repair. This is my first experience with Fred’s Appliance. When needed I’d definitely call again. Their pricing is very fair.
Showed up on time, courteous
Sheila - Amherst, OH
Fixed the washer the first time and he was on time!!
Rebecca
Rebecca - Streetsboro, OH
Awesome
Kimberly - Cleveland, OH
Good
Holly - Lyndhurst, OH
Great service
Gloria - Avon, OH
Technician very knowledgeable
not a fair price
Alesandra - Cleveland, OH
while he cleaned the char from the burner he left it on the stove for me to clean on 1st visit then with the repair he put the char in my sink with my WHITE DISHES and left more on my stove to clean I had the stove clean an prepped for him both times and he did not offer to clean it up also tried to charge me 10.00 more with completed job til i showed him my balance--- I was disappointed that with the initial cost of 95.00 to come in and look the gas burner and none of this was partially discounted with final price of 261.00 plus change it only took 7min to put in the gas lighter part -- I am a senior citizen this was a very expensive project
Response from Fred's Appliance Service:
Hello Alesandra, Thank you for taking the time to submit your review. Your feedback is very much appreciated. We pride ourselves in cleaning up after our repairs and making sure the area is left cleaner than we found it! We will be sure to check in with your technician so that this does not occur again. We apologize for the inconvenience. We are happy to hear your unit is up and running again! Thank you! The Fred's Team
Honest - thorough
Michael - Aurora, OH
Straight forward answers - complete diagnosis
Great service!
Carol Wood - Strongsville, OH
Fred’s Appliance was gray, and so was Paul, the repairman! They made an appointment available quickly, confirmed it, advised me Paul was 20 minutes our, and then showed up on timer! He determined quickly the issue, repaired it, and explained it. He also checked all the other burners to be sure they were functioning correctly, and corrected another issue. Then Paul provided some tips about my dishwasher also! Terrific service!
Service was great. He even adjusted the flames on my two front burners.
Janet - Independence, OH
Very satisfied with my service.
The repair man that came to my house was very understanding of what my problem was great job
Barbara - Lorain, OH
Excellent service
Awesome service and great technician
John - Strongsville, OH
Excellent
Louanne - Cleveland, OH
Excellent service
Chris - Lyndhurst, OH
Fast Service
Karen - Bay Village, OH
Outstanding Service
Nancy - Westlake, OH
When I contacted Fred's Appliance Service I was desperate since our refrigerator had stopped working and I had family visiting. The person who answered the phone was extremely nice, and sent Corina out that afternoon. Corina was knowledgeable, professional, and also extremely nice! Outstanding service was provided and I highly recommend.
Very professional, efficient and respectful of my time.
Cindy - Aurora, OH
Great customer service
Kim - Lakewood, OH
The technicians came out on schedule, diagnosed the problem accurately and fixed the problem. Appreciate the prompt service!
Great service ... loved the price
Kenneth - Eastlake, OH
Art was friendly and very knowledgeable, I will use Art again for future problems. But I would expect nothing less from a fellow Navy brotherr! He was great!!!
Gabe is awesome
Rose - Lorain, OH
Gabe has been here more then once and every service call has been pleasant. He’s professionally pleasant. Always explains what he’s doing. Thanks Gabe
Repair Whirlpool dishwasher
Steven - Brecksville, OH
Great service
Natalie - Seven Hills, OH
Rose
Rose - Beachwood, OH
Decent experience
Tiffany - Westlake, OH
Our window time was between 1-4 and I received a call that our repairman was going to be late and I was given the options of rescheduling or waiting. We waited. The repairman was great, but it was pretty expensive. It turned out that a hose was clogged with my dog’s fur. We weren’t offered a solution as to how to stop this from happening in the future (I sweep and steam my floors daily) and although the hose did not have to be replaced, I had to pay $120 for labor and $94 for a service call for less than an hour of work. The service was fine. The time constraints were not our repairman’s fault. I will probably just YouTube how to remove dog fur from the hose the next time around and save myself the $230.
Response from Fred's Appliance Service:
Hi There Tiffany! Thanks so much for dropping our team a line. We appreciate you sharing your experience with us. We're sorry we ran a bit behind. It's very difficult for us to predict what we may run into commuting to service calls and also what we may run into when servicing the product. There are so many unknowns. We understand the frustration. Thanks for also sharing your experience with costs. We know having service isn't cheap, but we stand behind our work, and we will be there for you if we're needed again. We pay our staff well, and we're on wheels. It's not cheap for us to run a service department. We will be sure to share this experience with management as we are always reviewing costs associated with running service. Thanks so much, and have a wonderful week! -The Fred's TEam
Wonderfully Helpful and Effecient Technician!
Jasmine - Cleveland Heights, OH
Gabriel is wonderful
Jason - Sheffield, OH
I was excited to see that our technician to repair our icemaker was Gabriel. He is efficient and takes time to explain to me what is wrong and what repairs need to be made. He is a considerate of our time and I was impressed that our puppy fell in love with him immediately - as that is not the norm for service visits. We usually have to keep her separated but with Gabriel in our home she does not have to be and that is appreciated! I will continue to use Fred’s appliance long after our warranty is over and will request Gabriel on every visit.
Bruce’s review
Bruce - Rocky River, OH
Good service...but different techs...not scheduling friendly
Ted - Parma, OH
We had same issue 2 days in a riw and a different tech came out....with differnt opinion snd experirnce. Bith trchs very nice and knowledgeable. Although given a 3 hour window....that varisnce of time made it difficult...as we are school crossing guards and do need to be working ...depending on the time tech shows up. 2 hour window would be much better.
Response from Fred's Appliance Service:
Hi There Ted! Thanks so much for dropping us a line. We appreciate the feedback on the time windows. We will pass this along to management. Have a great week! -The Fred's Team
Very thorough
Dennis - Cleveland, OH
Range is fixed!
Claire - Bay Village, OH
Fixes things fast!
Meredith - Cleveland Heights, OH
Within a matter of minutes the problem was diagnosed and steps were being taken to solve the issue. Great Job Fred's Appliance!!!
Great
Richard - North Ridgeville, OH
Great Dave is a great asset
Good service
John - Cleveland, OH
GREAT SERVICE
Joseph - North Olmsted, OH
Paul P was very friendly and very knowledgeable. Explained the service process every step of the way. Pleasure to do business with him and Fred's Appliance Service.
Great, professional service!
Jason - Elyria, OH
Excellent service
David - Moreland Hills, OH
On both occasions, the servicemen arrived on time. The various online ways in which Fred's tracks service is very good.
Relatively painless
Elizabeth - Chagrin Falls, OH
It was easy to schedule my service online and track how soon my tech would arrive. Joe was a fast and efficient worker.
Reassurance that the unit was working properly
Lynne - Broadview Heights, OH
The warranty service on our dishwasher was performed with minimal interference to our daily routine. The Serviceman from Fred's Appliance Repair was
Bill - Fairview Park, OH
Good job
Susan - Chagrin Falls, OH
Gail
Gail - Brooklyn, OH
Great service
Vesna - Ravenna, OH
Refrigerator Problem
Audrey - Parma Heights, OH
Paul gave us great service and he was very knowledgeable!
Ed
Ralph - Brook Park, OH
Great Service
John - Painesville, OH
Patrick
Patrick - Cleveland, OH
Quick professional service.
Great Service and Efficiency
Glenn - Shaker Heights, OH
Joe was great. He was professional and efficient. Very satisfied with the work done.
Great customer experience
Efrain - Brecksville, OH
Robert
Robert - North Ridgeville, OH
Great job.
Same
Jocelyn - Fairview Park, OH
Great service.nice guy...
Rose
Rose - Aurora, OH
Quick and reliable service!
Sue - Willoughby, OH
I’ve had them out several times due to a faulty Whirlpool refrigerator that is still under warranty. I’ve experienced excellent customer service each time they’ve come out. I would definitely recommend them.
Great service
Kathryn - Cleveland, OH
Guys were efficient and was able to get my washer up and running
Excellent service
Richard - Mantua, OH
Great service
Marilyn - Middleburg Heights, OH
I was impressed with the service person that came to fix my KitchenAid Dishwasher. He s very knowledgeable and did his job in a timely manner. I won't hesitate to recommend Fred's to any of my friends. He was so nice that when I asked a question about my brand new GE Stove with the one burner that doesn't seem to be working and instead of blowing me off he said to make a call to Lowes and schedule another appointment.
Janessa
Janessa - Cleveland, OH
It was good work done on the refrigerator
Mr.
William - Warrensville Heights, OH
Great
Lonely Maytag Repairman
Robert - Solon, OH
Prompt repeat gear repair on Maytag Bravo. Will always use Freds. If Fred’s doesn't service the brand you want DON’T BUY IT!!
On time service
Sharon - Willoughby Hills, OH
I agree wth your summary
John - Cleveland, OH
I heard never heard of Fred's, but your company is stupendous
Great Service
Lucille - Ashtabula, OH
Everything was fixed timely and accurately.
Awesome Service
Gary - Westlake, OH
Very professional and friendly. Fast, accurate and knowledgeable service!
Still noisy
Diane Stadelman - Kent, OH
We still have the noise the washer makes after 4 service calls!
Response from Fred's Appliance Service:
Hi There Diane! Thanks for dropping us a note. We're very sorry that you seem to still be having troubles with your washer. We're going to be having a tech supervisor review your work orders. Following, we will be calling you with a plan of action on how to solve. Thanks again, and speak soon! -The Fred's Team
GREAT
William - Parma, OH
Great Service
Kirtland - Kirtland, OH
Terrible service.
Domaniek - Painesville, OH
Terrible experience
Response from Fred's Appliance Service:
Hi There Domaniek! Thanks for dropping us a line. We very much appreciate you sharing your experience. After careful review of your records, we've found that you're very unhappy with your new range. We're very sorry that it doesn't live up to your expectations. We did reach out to the manufacturer's engineers while we were at your home. They have advised us the unit is operating as expected. We feel your best course of action would be to contact the dealer in which you purchased it from, or otherwise call the manufacturer directly to voice your concerns. We're very sorry we weren't able to provide immediate resolution for you. Thanks again -The Fred's Team.
Excellent 5 stars!
George - Burton, OH
Control Board Broken
Meiring - Chardon, OH
On time and friendly
Great Service. Very informative.
Joe - Elyria, OH
Gabriel did a great job.
Great timing and service
James/carmen - Cleveland, OH
Professional service presentation, great explanations of parts and services
great service, frendly tech, explained the problem and what was malfuntioning
Kenneth - Avon Lake, OH
Great service by Paul
Kenneth - Parma, OH
Always to go the extra mile to get the job done, and to give the satisfaction that it would be done the right way. He should be commended for a job well done and a person you should keep for a long time he has experience.
Super!
Wende - South Euclid, OH
Joe was on time and super efficient He knew right away what was wrong and promptly fixed it!..
Dishwasher repair
Berta - Ashtabula, OH
Very nice and professional!
Excellent Service!
Joseph - Lakewood, OH
She was very quick in installing our part. Good Experience!
Great service.
Laura - Eastlake, OH
Great service very professional
Anthony - Garfield Heights, OH
Very professional
Cindy
Michael - Solon, OH
Warranty service
Laura - Willoughby, OH
You are very prompt, efficient and organized.
Trustworthy Service
Mary - Lakewood, OH
Top notch outfit, produces technicians that are efficient, highly qualified, and trained. Corina B. Represented all of these qualities and was very respectful to me and my home. I would request her again, she knows her stuff!!
Good Service
Diane - Willoughby, OH
Gail
Gail - Brooklyn, OH
Great job on warranty service
Jennifer - Chagrin Falls, OH
I was given their name for warranty work by my appliance manufacturer. I was very pleased with my experience
Great service
Rebecca - Streetsboro, OH
Very well done
Cindy - Parma, OH
Fantastic Service
Patrick - Mentor, OH
Really impressed with our technician Jason...prompt, friendly and professional. Got the job done too!
Jim
Jim - Madison, OH
Good service on time. Repair man was very good.
Leonard - Strongsville, OH
Good Job making repair.
Very nice.
Deanna - Conneaut, OH
Very good
Brett - Mayfield Heights, OH
Great Service!
Becky - Avon, OH
Gabriel was polite, clean up after repair, explained everything to me.
Ed
Ralph - Brook Park, OH
Great service, on time and quick
Dan - Westlake, OH
Ken
Kenneth - Eastlake, OH
Micro wave still isn’t working yet but next appt is tmw. All I can say is Art Gave it one hell of a try and I appreciate it! GO NAVY!!!!!
Great service
Jackie - Cleveland, OH
Great service
Great service
Matt - Chardon, OH
Technician was very diligent in making sure appliance was repaired correctly.
Prompt Service
James - Brook Park, OH
Arrived on time. Knowledgeable concerning problem with washer. Service call covered under warranty. Appointment made within a couple days of call.
Belinda
Belinda - Walton Hills, OH
Professional and friendly technician
Great Service
Grover - Olmsted Falls, OH
Good experience
Nancy - Willowick, OH
Great
Elaine - Avon Lake, OH
Excellent service from appt. set up, phone calls, etc. Gabriel was courteous and fixed the problem. I rate your company 100 per cent! Thank you!
Love Fred's Appliance
Janice - Mentor, OH
This Company has been called to service my appliances many times in the past. They have always solved the problem, sometimes having to come back with parts, etc. I wish they didn't have to (LOL), but with the way Companies make appliances, Disposable Society, they are needed and appreciated. Fred's has excellent service, service personnel and knowledge. I wish that the appliances we now purchase had the lifetime of the past. I have a 15 year old fridge in my garage that still works! Oh well, we are lucky to have Fred's.
Ed
Ralph - Brook Park, OH
Mike
Charlene - Cleveland, OH
Very good tech
Excellent Service
Joseph - Warrensville Heights, OH
Great Customer Service and communication with the customer!
Mr
Karl Bohr - Painesville, OH
Joe O was my technician. Joe was polite, timely, informative as well as being well educated in taking care of our washer. I will ask for Joe for future reference.
Great service
Matthew - Lakewood, OH
Tech was extremely knowledgeable and was very pleasant to deal with. I would recommend the tech again.
Unhappy with the Quality
Charlie - Wellington, OH
David was courteous and professional, however, the craftsmanship was below average. He replaced the fridge seals. The seals have puckers and I am uncertain if I may now have air leaking in. The replaced seals do not look like the originally installed seals.
Response from Fred's Appliance Service:
Hi There Charlie! Thanks so much for dropping us a line. We're so very sorry you aren't happy with the outcome of the gasket install! We will be in touch shortly to get this addressed for you. Thanks again, and speak soon! -The Fred's Team
Great Service
Janie - North Ridgeville, OH
Arrived on time, explained in detail what was wrong and how he was going to correct it.
Jeff M.
REFRIGERATOR AMANA ASD2624HEB "The evaporator is leaking theres a big chunk of ice at the tubing where it comes out of the cabinet into the evap. EST only ; ordrng 1 12001940 (evaporator), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR KENMORE 596.722842 "Cc: not making iceFound ice maker will not cycle. Found ice maker is receiving proper power. Needs ice maker.Ice maker shows out of stock, office to reschedule; ordrng 1 D7824706Q (ice maker11943), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Cc unit not dispensing water or ice, also interior lights are out. Found no ice in dispenser, no water dispense, UI lights are staying on, no pantry board function. Checked pantry board, pantry board only receiving 3.7v dc. Checked voltage at power board, all pins reading good at 12.7v dc. Checked voltage out from stealth UI board functions. Voltages reading from UI ranging from 2-3v dc. Suspected UI board failure. Ordering UI board.; ordrng 1 W11330971 (UI CONTROL 25904), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR FRIGIDAIRE dgus2645lf2 "Customer complaint that unit is leaking and not making ice, Found Ice maker not filling, ice maker is sending 120vac to valve, valve worked after plugged back in, advised customer to monitor, found evaporator drain tube clogged, cleared evaporator drain tube, op test good"
Jason N.
RANGE WHIRLPOOL WFE550S0HZ1 "Cc unit too hot on the outsideCustomer states she used it once, and deemed it unsafe because the outer left side became too hot. Ran bake test to 350 degrees, left front corner of oven getting warm. Pulled top, found oven cavity insulation uncovering corner of oven cavity. Pulled insulation up farther to cover entire cavity. Continued bake test at 350, let cycle, temped outer panels, left panel highest reading 91, right panels highest reading 87. Op test good."
Jeff M.
REFRIGERATOR GE GFSS6KKYCSS "The icemaker is getting power its not working the ice bin was empty needs a new icemaker; ordrng 1 WR30X10131 (ice maker asm), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER FRIGIDAIRE FAFW3921NW0 "The water valve is packed full of mineral and rust from the well needs any water valve estimate only; ordrng 1 134959330 (valve), used 1 SHIPPING (shipping and handling) from stock"
David R.
WASHER MAYTAG MVWB765FW2 "Cc when unit on, display stays on normal even when switching the knob around will not do anything, most of the time will not start. Went through diagnostics error codes, found F2E1 UI stuck button, F5E2 lid lock failure, F5E4 lid not opened between cycles. Tested lid lock in diagnostics, opening and closing no problems. Ran through diagnostics test, all components working. Went through test 51 and 52 calibration. Turned knob around, all cycles are lighting up correctly. Tested out a couple of different cycles, all working correctly. Ran normal cycle, found alloy of suds in unit, ran water through unit while draining to get all suds out of unit. As of today unit is good. Cannot duplicate. Would look at W11135391 UI, W10810403 latch, if more problems persist. As of today. Op test ok"
Joe O.
DISHWASHER MAYTAG MDB8959SKB0 "Cc: error code, not drainingFound error code f9e1(not draining). Found chopper blade broke in drain pump. Needs drain pump. Drain pump out of stock. Office to reschedule; ordrng 1 W11412291 (DRAIN PUMP)"
Jason N.
MICROWAVE WHIRLPOOL WMH76719CZ "Cc issue with unit turntable.Confirmed turntable not working, checked power in, good at 121v. Replaced turntable motor and coupling using customer supplied pre Id parts. Ran operation test, turntable operation good. Op test good."
David R.
OTR MICROWAVE WHIRLPOOL WMH31017AB1 "Took pictures of damage, mostly the inside cabinet is charred. Asked customer what they were cooking, he said nothing, his wife turned and on and was about to put something in. Let customer know that a load has to be in unit for it to work properly otherwise the power has to go somewhere and thats when the glass plate and support can break apart and get charred. Cleaned up to see whats needed. Customer doesnt want any paint inside cabinet, just giving estimate for parts and labor needed. Customer does not want to purchase part. Do not order parts; ordrng 1 W10337248 (driver,turntable) and 1 W11252182 (ring-turn) and 1 W11367904 (TRAY), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
MICROWAVE GE PSB1201NSS01 "Customer complaint that turntable is not working, confirmed, found shaft broken, motor is turning, unit needs new shaft, customer does not want repair at this time ; ordrng 1 WB06X10693 (Shaft), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
RANGE FRIGIDAIRE FEB24F5ASE Installed the new part op tested good.
David R.
DISHWASHER GE GDF520PGJ5WW "When taking pimp apart, found pieces of glass stuck inside, blades inside pump damaged. Replaced everything, tested, good. Op test ok.; used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR GE GFSS2HCYCSS "Cc: not cooling ff section, hollow cubesFound freezer temps at 3 degrees, ff section at 66 degrees. Found freezer glide sticking. Found evap fan is receiving proper power, but not spinning. Found low water pressure to ice maker. Needs glide, evap fan and water valve.; ordrng 1 WR49X20767 (kit slide holder 20-15728) and 1 WR57X10086 (valve and tube asm7241) and 1 WR60X10277 (refrigerator evapora11909), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
RANGE WHIRLPOOL MER6600FZ2 Harness did not come with hidden bake harness. Need hidden bake harness; ordrng 1 W11172528 (harns-wire)
David R.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced door. Tested. Good. Op test ok
Marie V.
OTR MICROWAVE WHIRLPOOL WMH32519HZ4 "0588 number needs to be removed , its an old number. Cc that the unit is making a pop sound when press start. Put cup of water ,it worked, no spark or pop noises. Check all congestion and check all cables looking for any burn or black spots. Nothing. Put everything back together and tested unit again,op test ok unit is working as design."
Dan H.
REFRIGERATOR GE GFSL6KEXCLS "Customer complaint that deli drawer is broken cause ice builds up underneath, deli drawer is broken, found fresh food section evaporator drain tube clogged, unit needs new deli drawer and drain tube cleared, customer does not want repair at this time; ordrng 1 WR32X10781 (Deli drawer), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Replaced parts. Tested. Both valves are good. Op test ok
Jason N.
WASHER WHIRLPOOL WTW5000DW3 "Cc drain problem.Ran diagnostics, found codes, f0e5 for offbalance load detected. Ran auto test all functions passed, no issues found with unit. Unit is working as designed."
Jason N.
WASHER MAYTAG MVWP576KW "Cc unit leaking water Checked unit for damage to internals. Found leak origination point to be inner drain hose connection to drain pump, pushed too far onto drain pump nipple causing hose to not seal correctly. Reset drain hose connection."
Marie V.
WASHER MAYTAG MVWB765FW0 Replaced parts. Ran calibration.op test ok
Joe O.
DRYER WHIRLPOOL MGD6230HW0 Cc: not dryingFound venting blocked. Found unit has good heat and good air flow. Need venting cleared. Op test ok
Jason N.
REFRIGERATOR WHIRLPOOL WRT314TFDW "Cc unit not coolingFound unit, only slightly cool in freezer section. Amp draw on compressor only reading .2 amps. Cap tube frosted behind unit from filter dryer. Suspected restriction in filter drier. Recovered refrigerant, install new uv filter drier from truck stock. Pulled vacuum on system to 29 in/hg for 15 min, held vacuum for 15 min, no:change to gauges. Recharged system with 4.44oz of r134a. Unit starting to cool. Op test good."
David R.
RANGE WHIRLPOOL WFG975H0HV1 "Cc can not turn oven bake/broil via app, customer has unplugged unit, remote enabled is on, has already deleted appliance and added on, still not working via app. Chris sent me over to whirlpool connect, followed their instructions, unplugged unit for 1 min. Turned on remote enabled. Still when trying to bake/broil the message will send on app but not turn oven on. Whirlpool connect said they are going to email engineering and then email customer on next steps. All other functions of unit is working correctly ; saved tckt"
Dan H.
RANGE GE JTP70SP1SS "Customer complaint that unit is not maintaining temperature, started bake for 350 degrees, temperature after preheat at 355 degrees, unable to duplicate the problem , unit is operating as designed"
David R.
WASHER WHIRLPOOL WTW4616FW0 "Cc unit not spinning. Found F7E5, shifter fault. Ran diagnostics, would not shift in between agitate and spin. Nothing binding unit up. Also missing drain hose clamp. Ordering clamp and shifter ***parts can you find clamp needed for drain hose ; ordrng 1 W11481722 (ACTUATOR )"
Jeff M.
DRYER WHIRLPOOL GEQ8858KQ0 Installed the new part op tested good. ; used 1 SHIPPING (shipping and handling) from stock
Dan H.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer complaint that led light is out, installed new module from truck stock surplus ; used 1 W10908166 (Led module) from stock"
Jeff M.
DRYER SAMSUNG DV40J3000EWA2 Installed the new part op tested good.
Jason N.
DRYER WHIRLPOOL WED49STBW1 "Cc unit not heating, thinks it is a temp sensor.Unit will not cycle, checked all thermals, found thermal fuse open. Replaced using truck stock. Ran dryer op test, good heat and airflow. Customer has a long vent run through the house to the outside, advised her that it will be an issue, especially is venting starts to buildup up with lint. Advised to have inspected/cleaned at least every 6 months. Op test good.; used 1 WP3392519 (THERMAL FUSE) from stock"
Jason N.
WASHER WHIRLPOOL WFW9400SW01 "Cc unit door hinge broken, door not closingConfirmed door hinge broken at hinge pin. Replaced using customer supplied part. Ran operational test to ensure door alignment is good to bellow gasket. Op test good, door close, and no leaks."
Joe O.
REFRIGERATOR KENMORE 106.8590283 Cc: loud vibration noiseFound compressor extremely loud. Needs compressor and drier.Customer does not want to repair at this time
Dan H.
RANGE WHIRLPOOL WFE525S0JT "Customer complaint of squeaking noise and console is dented, confirmed , unit outside of 30 cosmetic damage warranty, squeaking sound is coming from element mounts moving across oven floor when metal is expanding, unit is operating as designed"
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Cc left side door a little bit shorter than right. Looked over door, hinges and brackets are good. Nothing broke. Let customer know know about leveling feet. They can raise themselves. Good."
Jason N.
WASHER MAYTAG MVWC465HW2 "Cc unit not workingCustomer stated it doesnt seem to work. Had an electrician out who said everything was ok. Ran diagnostics, found code f8e1 for long fill/no fill. Found hot valve turned off to unit. Turned on. Ran auto test and calibration. Could not duplicate a not working condition. Unit is operating as designed."
Marie V.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Cc that the fresh food section is not cooling . Found fresh food evaporator frozen. Temp on ff 58 and 9 on freezer. Thermistor tested good. Have to defrost evaporator and relocate bimetal to cap tube side. Evaporator fan is receiving 15 volts DC but isnt running will need evaporator motor fan. Defrosted all ice . Ordering parts cust paid in full.; ordrng 1 W11087438 (Fan motor assem), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
Jeff M.
REFRIGERATOR FRIGIDAIRE FGHC2331PF Upon my arrival the bin was full of ice everything tested good
Jason N.
WASHER MAYTAG MVWC465HW2 Installed drain pump. Ran auto test. Op test good.
Marie V.
DRYER AMANA NED4655EW1 "Cc that the unit is not starting. Confirmed, drum is not turning. Blower wheel was stuck with fabric softener pellets , they were melted and got stuck. Tested unit found out that is not heating. Check power. From L1 toN 123 V from L2 to N 123 V from L1 to L2 246V. Found a connection off on thermofuse corrected issue. Op test ok"
Dan H.
WASHER WHIRLPOOL MVWB766FW1 "Customer complaint that unit is not starting, confirmed, control is receiving 120vac, unit needs new control; ordrng 1 W11135392 (Cntrl)"
Dan H.
SXS REFRIGERATOR GE GSS23QGTAWW "Customer complaint of ticking noise, evaporator fan making slight noise, unit needs new evaporator fan motor, customer does not want repair at this time ; ordrng 1 WR60X10185 (Fan motor), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Cc unit ice maker not working Found unit ice maker stuck in mid harvest, motor is trying to index. Able to push mold tray, but motor will not engage, internal gear damage suspected. Unit needs ice maker. ; ordrng 1 W10873791 (ICEMAKER8987), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH53520CS5 "Customer complaint that unit caught fire while defrosting food, found wave guide cover burned off, found fuse and cavity fuse open, no other burnt components found, unit needs wave guide cover, cavity fuse, and main fuse unable to find wav guide cover, called whirlpool techline spoke to Dave, documented, transferred to safety department spoke to shaniqa, customer does not want repair ; ordrng 1 W10476901 (Cavity fuse) and 1 W10138793 (Fuse), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WALL OVEN GE JTP17S0C2SS "Customer complaint of f7 error code and keys are not working, confirmed, unit needs new keypad, part is no longer available ; ordrng 1 WB27T10262 (Ui)"
Joe O.
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Installed ice maker. Entered diagnostics. Cycled ice maker. Found ice maker will not cycle. Motor timed out, or switch faulty. Found lower door harness wires broken. Needs door. Advised customer doors are made to order and can take up to 8 weeks. Office to reschedule; ordrng 1 LW10752121 (dor-fip)"
Corina B.
REFRIGERATOR GE ZISS480DRGSS "CC that the freezer quit working then the ff section, then came back on. Checked Fz temp 10* ff 45* the evap has a good frost pattern. Will need a main control and ui. Ui is nla. ; ordrng 1 WR55X10560 (Control) and 1 WR55X10159 (Ui), used 1 Shipping from stock"
Corina B.
RANGE JENN-AIR JGS9900BDS "CC that the front right burner does not light, the oven bake does not work, the door does not shut, and the knob is broken. Found the igniter spark not hitting the burner. The screws are stripped on the front two burners. Will need to be drilled out. The left front burner is nla. The bake igniter is getting 1.2 Amos. Replaced the igniter from t/s. The door hinges are not closing. Will need new hinges. The knob is broken. ; ordrng 1 WP74011666 (Knob) and 2 74011475 (Hinges)s and 1 74007736 (Burner) and 1 WP7527P087-60 (Orfice) and 1 WP7527P086-60 (Orfice) and 1 74011652 (Burner), used 1 12400035 (IGNITER), and 1 SHIPPING (shipping and handling) from stock"
Joe O.
DISHWASHER WHIRLPOOL GU1500XTKB0 "Cc: not drainingFound unit has standing water, not draining. Found drain tube is clear. Needs drain pumpCustomer does not want to repair at this time"
Marie V.
WASHER MAYTAG MVWC415EW1 "Cc that the unit fills with water and does nothing. Ran diag found F0E5 off load balance. Found shifter stripped. ; ordrng 1 W11481722 (Shifter), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit tested good. Between the last time I was here and now the freezer light module failed needs to be replaced. shows that its outside of warranty I told the customer I would submit it to warranty and see what they say ; ordrng 1 W10695459 (module)
Joe O.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Installed control, thermistor and harness. Advised customer to allow 24 hours for temps to adjust. Op test ok"
Jason N.
DISHWASHER WHIRLPOOL WDF310PAAW1 "Cc unit has standing water insideConfirmed standing water ran cancel drain, pump working. Checked drain connection at disposal. Found hose clogged with debris. Cleared debris from disposal port, snaked drain line to loosen debris. Ran unit drain while snaking to clear debris clog. Good drain flow. Ran wash test then cancel drain. Unit draining normally. Op test good."
Jeff M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 The evaporator fan is not spinning so the unit is not properly cooling I found The main control board is not sending power needs a new main control board and fan.; ordrng 1 W11196400 (cntrl-elec) and 1 WP2315549 (evap fan motor)
Jason N.
WASHER AMANA NTW4516FW3 "Cc unit not startingCust states it wouldnt start spin cycle, but now its working, but leaking water when it fills. Found drain hose not connected to back on unit. Connected drain hose. Ran auto test, drain hose is kinked going into stand pipe, drain is slow. Ran diagnostics, confirmed f9e1 for long drain. Advised customer they will have to modify stand pipe for the drain hose to be able to sit inside without kinking. Unit is working as designed."
Joe O.
WALL OVEN WHIRLPOOL WOS72EC0HS00 "Cc: not operatingFound ui not functioning. Found control is receiving proper power. Found no mounting hardware for vent. Needs control, ui and mounting screws. Customer showed pop.Screws show out of stock. Office to reschedule; ordrng 3 W11193480 (screw)s and 1 W11261165 (cntrl-elec) and 1 W11428583 (UI)"
Jason N.
WASHER MAYTAG LAT8234AAE "Cc unit not advancing cycles, wont drainFound unit tub full of water, no power to unit, found breaker tripped for outlet. Ran spin cycle, lights dimmed, no movement from unit. Removed belts from underneath unit to checked for seized components. Found drive motor seized. Unit needs drive motor. Also found fuse in switch block open/burnt. Unit needs switch block assembly. Customer not repairing at this time, estimate only."
Jason N.
N/A N/A MDBH950AWB Cc unit door handle looseFound door handle pin broken away at latch. Unit needs latch assembly.; ordrng 1 WPW10130695 (latch kit)
Gabriel P.
WASHER MAYTAG MVWB765FW3 "Replace agitator,ran diagnostics and auto test pass,opt test ok"
Jeff M.
WASHER MAYTAG MVWB835DW1 "The unit was not running it had a overload, balance, and a suds code. I cleared the code re-calibrate the machine I showed the customer the proper way to load the machine we filled the washer up with a load of towels 3/4 the way full we added 2 tablespoons of soap 2 tablespoons of softener set the machine to a heavy duty cycle. The machine should run the entire cycle almost flawlessly. Very balanced."
Jeff M.
DISHWASHER WHIRLPOOL MDB4949SHZ0 Installed new part unit tested good
Jeff M.
REFRIGERATOR GE CFE28TSHBSS The door appears to be leaking from the water dispenser for the icemaker thats built into the door. I shimmed the icemaker so it sits closer to the door unit tested good
Joe O.
RANGE FRIGIDAIRE LFGF3054TFB "Cc: during self clean unit shut down and locked, no powerFound power wire harness pinched between the panels. Needs main harness; ordrng 1 5304516119 (HARNESS5724), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER WHIRLPOOL WFW95HEDW0 Customer was having an issue with the machine not filling with water correctly I found that the hot water valve was turned off. I ran a test cycle everything tested good I have the water valves for return. The cost of the part came to 107 the service call for this area with tax is 105 11 send the customer back the difference
Jeff M.
WASHER MAYTAG MHW5630HW2 Installed the new part op tested good.
Jason N.
DISHWASHER KITCHENAID KDTM354DSS5 "Cc unit controls not responding Customer stated the controls intermittently respond. Some days they will not work, they are working today. Ran diagnostics, found code 7-1 for no heat. Ran diagnostics all they way through, heater turned on at end, no codes. Control panel is working at this time, called wp techline. Chris, check connections at control, power to unit. All connections checked good, checked connections at j-box. Checked good. Power in to unit good at 119v. Possible intermittent control, ordering UI and main control if auth is received from Kitchenaid.; ordrng 1 W10803367 (panel-cntl) and 1 W11368631 (CTRL)"
Corina B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 "Cust showed pop, sent pic CC that the right door squeaks and there is scratches on the left hand side. Found scratches on the left hand side. Will need a new door. Found a dent on the right hand door. Will need a new left and right hand door. ; ordrng 1 W11405217 (Door) and 1 W11436604 (RT door) and 1 W11223753 (Namplate)"
Jeff M.
WASHER AMANA NFW5800HW0 Customer is having an issue with the machine vibrating during a high speed spin. I have a customer load the washer I put the unit in a rinse and spin. When the machine was in the process of going to the high speed spin it was shaking. Once it achieved its maximum speed machine was relatively mellow the unit is operating as designed
Jeff M.
WASHER MAYTAG MVWC565FW0 The hub assembly was stripped out. Installed the new part op tested good.; used 1 W10528947 (HUB) from stock
Jason N.
DISHWASHER WHIRLPOOL WDT730PAHW0 "Cc unit leaking, not washing dishes, and not drainingCustomer states never worked since they got it. Checked drain at disposal connections. Found drain port knockout plug still intact. Advised customer I will have to charge them a service call to knock this out. Knocked out plug, hit cancel drain on unit. Drained water from unit. Started wash cycle, checked for leaks. Let run for 10 min. No leaks found. Op test good."
Corina B.
WASHER WHIRLPOOL WTW6120HW0 "CC that there is an off balance, was only a twin blanket. Advised cust to add a couple of towels when washing a twin blanket. 6-8 bath towels equals a half a basket. Optest ok."
Dan H.
DRYER MAYTAG MDG3758AWW "Installed new motor, op test good"
Dan H.
WASHER MAYTAG MVWB835DW1 "Customer complaint that oxi is not dispensing, found oxi button turned off, explained to customer that the oxi button has to be on to dispense, Customer states shes never had to push any buttons before, explained again that oxi will not dispense without button being turned on, unit is operating as designed"
Corina B.
DISHWASHER KITCHENAID KDTE204ESS1 "CC that the water is not getting drain out. Removed the drain pump clear. Found the drain hose has a blockage. Will need a new drain hose. Cust can install. ; ordrng 1 WPW10545278 (Drain hose) and 1 W10712310 (Extension hose), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Cc Icemaker fascia wasnt opening correctly. Took off, found wire was in the way of letting it open/close correctly. Moved wire over. Good. If any more problems will order the fascia heater out. As of now, op test ok"
Gabriel P.
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A Did not found any issue when arrive it dispense water and ice advice to monitor
Joe O.
WASHER WHIRLPOOL WFW75HEFW0 Cc: door locked and hummingFound error codes f3e1(water level sensor error) and f5e2(door lock error). Ran small cycle. Door is locking. Unit filled to desired level. Needs control, Customer does not want to repair at this time; saved tckt
Marie V.
DRYER WHIRLPOOL wed9500tw3 Cc that the unit does not run and has an error code. Found f01 primary control failure. Replace Control ran unit for 15 min. Op test ok brought core for return.
Marie V.
DRYER MAYTAG LDG8414AAE "Cc that is making a loud noise and is leaving black marks on clothes. Found front glides worn out. Will need to be replaced. Cust will call office if she wants to continue with repair.; ordrng 2 306508 (Kit glide)s, used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DRYER WHIRLPOOL WED5100HW0 Customer had power outage and dryer start it to act up ran regular cycle and it stay on sensing but it was drying but then it stop and throw a f3e2 error code open or shorted moister sensor ran time dry and it work no issue on time dry ; ordrng 1 W11164044 (MAIN HARNESS ) and 1 W11413569 (CONTROL )
Joe O.
DRYER SAMSUNG DV45K6500EW/A3 Cc: squealingFound idler pulley worn. Needs idler pulley. Replaced idler pulley. Ran test cycle. Op test ok; used 1 DC93-00634A (IDLER PULLEY4442) from stock
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Cc unit front deli pan humidity slider not workingConfirmed LH deli pan humidity slider stuck. Replaced front pan cover using customer supplied pre Id part. Op test good.
David R.
WASHER MAYTAG MVWB880BW0 Replaced parts. Tested in diagnostics. Op test ok
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 CC that the freezer door does not shut. Found the screw that holds the rails in place backing out. Tightened the screw. Optest ok.
David R.
SXS REFRIGERATOR WHIRLPOOL WRS315SNHM03 Did not realize filter drier is connected to aluminum tube coming from condenser. Will need a locking tech for repair *** schedule as 4 count for return ; schdld next appmnt for 12/18 FRI 9-1
Corina B.
WALL OVEN WHIRLPOOL KEBC208KSS03 CC that the lower oven is not heating. Found the thermal fuse is open. Replaced the fuse from t/s. Both ovens started to heat. Optest ok. ; used 1 WP9759242 (Fuse) from stock
David R.
RANGE KITCHENAID KFGG500EWH3 "Cc unit drawer not closing all the way correct, also side panel and top panel not aligning right, per customer and previous notes from other company, panel was replaced but the other company said the frame is damaged from when the unit was damaged in delivery and that is not replaceable. Calling techline to document. Joel documented frame being none repairable. Customer out of date of 30 warranty and out of date for when delivered warranty. Whirlpool said customer will have to contact dealer about exchanging unit. Can also contact whirlpool for warranty verification and questions. If customer cannot get a new product their WPW10441805 slide rail will still need to be replaced. Let customer know to contact us and let us know whats going on. ; O-emld tckt"
Joe O.
DISHWASHER MAYTAG MDB9959SKZ0 Installed drain pump. Ran test cycle. Op test ok
Jason N.
MICROWAVE WHIRLPOOL WOC75EC0HS01 Cc unit date and time resetting. Installed console using customer supplied pre Id part. Connected unit to WiFi. Advised customer they will need to download WP app. to a smartphone and register the unit to ensure system stability and to receive software updates. Helped customer setup app on phone and connected to unit. Op test good.
Dan H.
DISHWASHER KITCHENAID KDTM404KPS0 "Customer complaint that unit is not filling with water, started normal wash cycle, unit filled, wash motor never started, wash motor is receiving 120vac, unit needs new sump assembly ; ordrng 1 W11416362 (Sump)"
Corina B.
DISHWASHER KITCHENAID KDPM354GPS0 Replaced the pump and motor. Ran a calibration. Optest ok
David R.
GARBAGE DISPOSAL WHIRLPOOL KBDS100T3 "Wrong model and serial number, corrected. Stopper damaged. Took pics, bottom of old stopper broken and stuck, had to ripped out with channel locks. Not sure what needed to be ordered. New stop just sits in sink and doesnt engage disposal. Talk to Brain. Sending over, can refer to pics. Might have to send a senior tech out to look at unit to verify whats needed. ; ordrng 1 W10171477A (stopper)"
Gabriel P.
WASHER WHIRLPOOL MHW5630HC0 "Found bellow broken ,also customer has and extended warranty advise him to call lowes for authorization to repair office wait until authorization from lowes also put part number on truck stock and doesnt said we carry this one we have to order and reschedule ; ordrng 1 W11314648 (bellow)"
Joe O.
REFRIGERATOR KITCHENAID KRFF302EBL01 "Cc: loud at start up, knockingFound noise at start up is normal compressor noise. Knocking noise is r134a running though evaporator right after start up. Advised customer these are normal noises. Watch frost pattern to ensure no sealed system issues. Unit has good frost pattern. Unit functioning as designed. Op test ok"
Dan H.
DRYER AMANA NED4655EW1 "Installed new timer, op test good"
Dan H.
RANGE JENN-AIR SVD48600B "Customer complaint that downdraft fan is not working, confirmed, found no power being sent from downdraft board, unit needs new downdraft control; ordrng 1 71002035 (Cntrl)"
Gabriel P.
DISHWASHER WHIRLPOOL WDT705PAKZ "Found front door panel on the right dented,ran diagnostics no error codes pass manager from lowes told me to not order part that they will sell as is ,opt test ok"
Marie V.
DISHWASHER MAYTAG MDB4949SKZ0 Top spray arm came off and fell in the heating element. Heating element is good ran unit is running good. Replace parts op test ok
Corina B.
DISHWASHER MAYTAG MDB8989SHZ0 CC that the unit is leaking. Found the dispenser is leaking. Replaced the dispenser from t/s. Started a cycle no leaks. Optest ok. ; used 1 W10861000 (DISPENSER-DISHWASHER) from stock
Gabriel P.
WASHER MAYTAG MVWC465HW2 "Found hose in reverse correct issue,opt test ok; saved tckt"
Marie V.
WASHER MAYTAG MVWB835DW4 "Replace parts. Ran calibration and auto test, op test ok"
Gabriel P.
RANGE KITCHENAID KSDG950ESS1 "Replace part,and ran convection bake,opt test ok"
Marie V.
WASHER MAYTAG MVWC565FW2 Cc that the unit is not filling with water. Ran diag found no error codes. Started a load unit control is sending power to the valves. Unit is working as designed
Gabriel P.
RANGE WHIRLPOOL WFG550S0HZ1 "Replace hinges also unit is not under a year warranty,opt test ok"
Joe O.
DISHWASHER WHIRLPOOL KDFE104HPS1 Cc: plastic burned to heaterFound small amount of debris from children plastic wear on element. Cleaned debris off element. Op test ok
Jason N.
DRYER WHIRLPOOL WED5100HW0 "Cc unit making vibration noiseRan dryer op test, confirmed some sort of vibration from inside unit. Pulled unit apart, tightened all screws on components, heater housing bracket was a bit loose from unit base. Reassembled unit, ran dryer op test, timed dry for 15 min. No abnormal sounds heard. Op test good."
Dan H.
RANGE WHIRLPOOL WFG320M0BS3 "Installed new outer door glass, op test good"
Gabriel P.
REFRIGERATOR MAYTAG MDB9959SKZ0 "Replace pump drain,opt test ok"
Gabriel P.
OTR MICROWAVE WHIRLPOOL WMH78019HZ3 "Customer wanted to vent to the wall took unit out and flip blower,opt test ok"
Corina B.
DISHWASHER WHIRLPOOL WDF540PADM3 "Replaced the pump and motor. Optest ng. Checked the control constantly has 120 volts are the power. At the pump and motor power jumps for 70 to 0 volts. Will need a new control. Found the vent leaking took pic. The water supply line is leaking, tightened did take pic of it leaking. Will need a new control, and vent. ; ordrng 1 W10817264 (Control) and 1 WPW10329609 (Vent) and 1 WP8269259 (Gasket) and 1 W11227945 (Deflector)"
David R.
REFRIGERATOR KITCHENAID KUDR204ESB00 "New display was cracked on the side and chip in glass, broken apart. Reordering ; ordrng 1 W10796879 (display)"
Gabriel P.
DRYER WHIRLPOOL WED6620HC1 "Confirm unit was not heating check blower fuse is good,check heating element is open ordering ; ordrng 1 WP3387747 (element)"
Gabriel P.
DISHWASHER KITCHENAID KDHE704DSS0 Took front panel off found water stain coming from fan and dispenser ordering parts needed ; ordrng 1 W10864081 (gasket) and 1 W11032769 (dispenser) and 1 WPW10195028 (vent) and 1 WPW10195032 (deflector) and 1 WPW10469574 (vent asm)
Dan H.
RANGE WHIRLPOOL WFG320M0BB2 "New door glass mount fell off just like the original (see pics), reordering door glass, unit also needs new oven door seal; ordrng 1 Wpw10535776 (Glass door) and 1 WPW10535778 (Seal)"
Corina B.
COOKTOP ELE WHIRLPOOL WCC31430AW CC that the burners will work for 2 minutes the stop. Have 4 pots of water on the cooktop. The pot start to boil then simmer down. Then a few minutes later the pots started to boil. Optest ok
David R.
WASHER WHIRLPOOL WTW4816FW2 "Replaced parts. Tested, good. Op test ok"
David R.
DISHWASHER MAYTAG MDB4949SHW0 "Cc unit not getting any water. Found water to unit was shut off. Turned back on. Ran, water entered unit and washing correctly. Op test ok"
David R.
DRYER WHIRLPOOL WED7000DW2 "Cc unit not heating. Took apart vent, found a lot of lint build up. Went into unit, found shorted element. Lint build up could be main cause. Let customer know would definitely clean out vent to house. I cleaned out as much as I could. Tested, unit heated. Op test ok; used 1 279838 (ELEMENT) from stock"
Corina B.
RANGE WHIRLPOOL WFG505M0BB2 CC that the gasket is broken and is not heating. Found the gasket ripped. Checked the igniter .14 amps. Will need a new igniter and gasket. ; ordrng 1 W11176454 (Igniter) and 1 WPW10535778 (Gasket)
Jason N.
WASHER WHIRLPOOL WTW6120HW0 "Installed gearcase, drive motor and drive belt. Ran calibration. Ran wash test x3, no abnormal noise heard when unit driving basket. Op test good."
Joe O.
WALL OVEN WHIRLPOOL RBD275PDQ7 "Cc: f2e1 error, cracked ribbon cableFound ribbon cable is cracked and f2e1(keypad key tail not connected). Needs uiUi shows no longer available"
Dan H.
WASHER MAYTAG MVWB865GC0 Customer has no part; saved tckt
Joe O.
WASHER MAYTAG MVWP575GW0 "Cc: noisesFound error codes f7e7(motor unable to reach target rpm) f7e7(motor fault). Found belt slipped off, pulley came loose and was rubbing the cover. Pulley stripped out. Needs cam. Replaced cam. Ran auto test and calibration. Op test ok; used 1 W10721967 (PULLEY) from stock"
Dan H.
WALL OVEN WHIRLPOOL WOD77EC0HS01 "Installed new user interface, op test no good , unit still shows wrong model number in the program and still has microwave controls, called whirlpool techline spoke to Steve, said unit must be connected to WiFi with app, said its a parts issue and parts research needs to find correct part, found marcone has wrong part listed, ordering correct part; ordrng 1 W11107244 (Ui)"
Jason N.
WASHER MAYTAG MVWX500XW2 Installed washplate. Ran auto test. Op test good.
Dan H.
WASHER WHIRLPOOL MHW5630HW "Customer complaint of loud buzzing noise, ran diagnostics no error codes found, ran test cycle, buzzing sound is coming from vibration when drain pump is running, adjusted the unit , buzzing stopped, unit is operating as designed"
Joe O.
MICROWAVE FRIGIDAIRE FPBM3077RFB "Cc: light staying on when door is closed, door saggingFound pin for upper door hinge is worn causing the door to sag, also switch holder worn. Switch holder was pre Id, will install when door arrives. Needs door assembly; ordrng 1 5304504071 (door assembly)"
Dan H.
WALL OVEN KITCHENAID KEBS177DSS7 "Customer complaint that unit shuts off on its own and flashes pf, started bake for 350, unit heated, unit never shut off, power is good, found some burn marks on control, unit needs new control, part is no longer available"
Joe O.
OTR MICROWAVE WHIRLPOOL WMH31017HZ4 "Installed mag and diode, ran test cycle. Op test ok"
Corina B.
DISHWASHER KITCHENAID KUDS03CTSS2 CC that the unit is leaking from the center and left side about 30 minutes into a cycle. Removed the front panel. Started a cycle let run for 30 minutes. Found a lot of soap suds. Asked cust if they changed detergents. Changing back to the old detergent. Optest ok
Gabriel P.
DRYER WHIRLPOOL LEQ8000JQ4 "Found vent clogg customer had pvc line advise him to replace cause it created moister and lint get caught no air flow coming out and also found element open replace from t/s opt test ok ; ordrng 1 279838 (element,heater), used 1 SENIORDISCOUNT (senior discount) from stock"
Dan H.
DRYER WHIRLPOOL WGD8000DW4 "Installed new pulley and rollers, op test good"