Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 7702 customer reviews

Map of North Ridgeville, OH

Outstanding tech - wonderful




Review of Fred's Appliance Service

Our dishwasher's wires and panel burned and melted. Gabriel explained everything to us. Always on time, love the tracker provided in the e-mail. Gabriel was knowledgeable and unfortunately kept finding more damage from the burned wires and had to come back. We were always glad to see him


Map of Cleveland, OH

unfortunately, our problem is still not fixed




Review of Fred's Appliance Service

i believe the serviceman should stay long enough thru a washing cycle to make sure it does what it is suppose to.


Response from Fred's Appliance Service:

Hello Tony! Thanks for taking the time to drop us a line. We're sorry you're still having troubles. We're going to call you shortly to get this problem resolved for you. Speak soon, and have a wonderful week. -The Fred's Team


Map of Fairport Harbor, OH

Great Service




Review of Fred's Appliance Service


Map of Bay Village, OH

Great service and price!




Review of Fred's Appliance Service

Corina was very professional, knowledgeable and informative.


Map of Madison, OH

Gregg




Review of Fred's Appliance Service

Personable. But there are screwdriver damaged marks where the shelves latch into, and the refrigerator/freezer still does not work. I am very disappointed and dissatisfied.


Response from Fred's Appliance Service:

Hello Gregg! Thanks so much for dropping us a note. We're very sorry that you feel you received less than stellar service. We will be calling you shortly to address this matter. Thank you again -The Fred's Team


Map of Mayfield, OH

Michael




Review of Fred's Appliance Service

Very good, professional service


Map of Madison, OH

Great service




Review of Fred's Appliance Service

Excellent customer service


Map of North Ridgeville, OH

As if one of my friends were helping me fix my appliance




Review of Fred's Appliance Service

Mac, and all of the representatives of Fred's Appliance, were the most professional people I have dealt with in a long time. The communication and ability to track my service rep was above and beyond expectation in this world of incompetence. Thank-You again!


Map of Highland Heights, OH

KA




Review of Fred's Appliance Service

Came on time, did an excellent job, positive attitude Service was under warranty.


Map of Cleveland Heights, OH

Patrick




Review of Fred's Appliance Service

Jason did a nice job


Great service




Review of Fred's Appliance Service

Friendly, on time, informative, helpful


Great Experience




Review of Fred's Appliance Service

Referred through Maytag service and glad we were - extremely friendly and helpful when called with questions and the tracking that allows you to get an estimate of your service provider’s location is fantastic. Jason was extremely nice and efficient. Will use again.


Excellent




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service

Easy to schedule and communicate! Service was excellent!


Great service!




Review of Fred's Appliance Service

The service technician was very friendly and he knew right away what was wrong with the refrigerator.


Great service




Review of Fred's Appliance Service

He was very efficient. Explained everything in detail. Very polite.


Warranty




Review of Fred's Appliance Service


Great service, and on time. We, would highlly recomend Dan, Fred's Appliance.




Review of Fred's Appliance Service

We, were truly not expecting, the service man to be so prompt, even though we don't usually get up as early as we were told they would be here, It, truly was a very nice experience we had with Dan, the service tech. Dan, truly looked like he knew what he was doing, and he got right to the problem.extremely happy with Dan's, professionalism, and we highly recommend, him and his company. Thanks.


Great Service




Review of Fred's Appliance Service

On time, great service, problem fixed.


Satisfied




Review of Fred's Appliance Service

Thankful for a professional and knowledgable technician


Mark




Review of Fred's Appliance Service


Very happy with service




Review of Fred's Appliance Service


good guy awesome service !!




Review of Fred's Appliance Service


judith




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Great job




Review of Fred's Appliance Service

Our service gentleman did a great job


Great Service




Review of Fred's Appliance Service

Gabriel was terrific as a technician and it was fabulous service.


So Pleasant




Review of Fred's Appliance Service

Corina was absolutely wonderful. She was very timely and caring. I was so appreciative of the honesty she provided while assessing my oven. I ultimately feel really good about my final decision with the appliance. I will absolute contact her again for any future appliance repairs.


Julietta




Review of Fred's Appliance Service

Good


He was very helpful.




Review of Fred's Appliance Service


Refrigerator




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hello Patty, We appreciate you submitting your review! We are sorry to see that you did not receive 5 star service for your refrigerator repair. We have a make-it-right policy and would appreciate the opportunity to do just that! Is your refrigerator still not cooling or are you having another issue? Please give us a call at 1-888-45-FREDS to give us some more information and we will be sure to provide our best service! Have a great weekend, The Fred's Team


Mrs. Harris




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hello Mrs. Harris, We appreciate you submitting your review! We are sorry to see that you did not receive 5 star service for your repair. We have a make-it-right policy and would appreciate the opportunity to do just that! Please give us a call at 1-888-45-FREDS to give us some more information and we will be sure to provide our best service! Have a great weekend, The Fred's Team


Fantastic Service




Review of Fred's Appliance Service

Fred’s came to do service on both our Maytag 6 month old washer and dryer. We were experiencing problems with the “computer” in each. The technician that came from Fred’s was on time, could not have been more courteous, and very knowledgeable about his craft. He was able to determine what was wrong, and successfully repair one and order the interface for the other. He explained the difficulties with both. He will return in a few days to complete his work. I was not familiar with Fred’s, but they are used by Maytag. Based on the overall experience, expertise of the technician, and timelines of his service, I could not have been more satisfied.


Great Service




Review of Fred's Appliance Service


Wonderful Service




Review of Fred's Appliance Service

Corina is very knowledgeable, freindly, and polite. She is an asset to your company.


Quick and easy - Good job!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

They came when I expected them and handled the problem in a short time


Great Service




Review of Fred's Appliance Service

Very knowledgeable and helpful. Thanks!


George




Review of Fred's Appliance Service

Excellent. Technician was very knowledgeable and has a great personality.


Service was very good.




Review of Fred's Appliance Service

Very positive and informative experience. Happy with the service.


Prompt, knowledgeable




Review of Fred's Appliance Service


Satisfied




Review of Fred's Appliance Service

very pleasant technician, keep you informed along the way


We are satisfied so far. He was very informative. Very courtious.




Review of Fred's Appliance Service

The repairman says my washer won't start sometimes because it is not sensing my finger tips to start the washer. I hope this works as this is the fourth time Fred's has been here for the same issue.


GREAT SERVICE




Review of Fred's Appliance Service

Paul provided excellent service-He was very friendly and customer oriented. He explained everything thoroughly. I was very satisfied with the service he provided!!! Job well done!! THANK YOU VERY MUCH !! 🙂


He cared!!




Review of Fred's Appliance Service

He really cared about getting the washing machine problem resolved. Also, he wore boot covers in the house. I would recommend Fred's to a friend or family member.


Great job




Review of Fred's Appliance Service

I am curious to know if he checked both ovens


Great convenient service




Review of Fred's Appliance Service


Dishwasher




Review of Fred's Appliance Service


Great Service, Great Customer Service




Review of Fred's Appliance Service

The technician was one of the best employees I’ve ever had the chance to work with when having a service call from a company. He took the time to explain everything so I understood thoroughly. Even took interest in what I did for a living and kept up discussion so there was no uncomfortable silences. Great person and great service.


Great service




Review of Fred's Appliance Service

Dan is great


Craig




Review of Fred's Appliance Service


Great service, had a bad fart and it was replaced with another bad part that was new and the second time that worked everything is great.




Review of Fred's Appliance Service


Solid service




Review of Fred's Appliance Service

My technician was all business. In and out without much fanfair, and most importantly a working appliance.


Fast, friendly, competent, knowledgeable service.




Review of Fred's Appliance Service

Mac was a great guy and answered every question without stopping work. His suggestions and repairs were "right on." I would recommend him personally and Fred's without reservation or hesitation. I would go to them again. Service was warranty, so cost was covered.


Good service




Review of Fred's Appliance Service

Would recommend


Great service




Review of Fred's Appliance Service

Excellent tech


Service




Review of Fred's Appliance Service

Good


Scott




Review of Fred's Appliance Service

Fantastic service! Knowledgable and friendly.


Great service




Review of Fred's Appliance Service

Brian was good natured and helpful and did a great job


Caring repair guy




Review of Fred's Appliance Service

Very happy with service and Gabriel is very likable.


dishwasher




Review of Fred's Appliance Service


Fast,polite, neat




Review of Fred's Appliance Service


Anna




Review of Fred's Appliance Service


We need a follow up. The unit is not completely washing and drying the dishes.




Review of Fred's Appliance Service

The problem is not completely fixed. Machine is only 6 months old and should not be having these problems.


Response from Fred's Appliance Service:

Hi John, Thank you for letting us know! We will be happy to send a technician out to take another look. Someone from our office will be calling you shortly! Thanks! The Fred's Team


Philip




Review of Fred's Appliance Service

Good work they fixed the problem. Nice guys professional .


Michelle




Review of Fred's Appliance Service

Professional


Knowledgeable and friendly service




Review of Fred's Appliance Service





Review of Fred's Appliance Service


Jo Ann




Review of Fred's Appliance Service

Corina was very nice & knowledgable. She was also on time! Gave me some good advice! Thank you Corina


Great freezer fix




Review of Fred's Appliance Service

Paul is a great guy. He took care of my freezer issues. Explained exactly, what the problem was. Would highly, recommend.


Great Service




Review of Fred's Appliance Service

Gabriel was a very knowledgeable and courteous professional


Shad




Review of Fred's Appliance Service

The experience was great. Our technician, Mac, was polite, courteous, and knowledgeable. Fred’s did a great job of keeping me informed of progress and timing of appointments. The main office was also very accommodating when I spoke with them concerning questions.


Great service




Review of Fred's Appliance Service


Mr French




Review of Fred's Appliance Service

The appointment went fine


Fast and friendly




Review of Fred's Appliance Service

Good communication with the company. Easy to get a hold of and received phone calls when the service person was on their way to me. They came out on Christmas Eve to diagnose my dishwasher and ordered the part while right there in the kitchen. The part came to my house on time. Service tech came out the very next day and repaired within an hour. Friendly and quick service , I would definitely recommend Fred's Appliance to anyone!


Excellent service under store extended warrentee.




Review of Fred's Appliance Service

Mac is a younger fellow and you might think that he doesn't have the skills to service the product very well, BUT you would be wrong. He had the job completely done in less than a half hour. His conversation was professional and interesting. I would have him back in a flash. I also like the automated appointment confirmation phone system.


All & all very pleasant.




Review of Fred's Appliance Service

Thorough work. It concerned gas. He truly put my mind at ease. And he was quite personable. Thank you for the service.


Great Service, Highly Professional"




Review of Fred's Appliance Service


Excellent, Timely Service




Review of Fred's Appliance Service

Our service with Fred's Appliance was timely and fairly priced. Our tech, Mac, was professional and nice. Excellent experience, highly recommend.


Great service




Review of Fred's Appliance Service

We were very pleased with our service from Corrina.


Great service. Very informative.




Review of Fred's Appliance Service


Great!!!!




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Techs were prompt, courteous and resolved problem.


Karen




Review of Fred's Appliance Service

Service tech was always polite, knowledgeable and on time. Love being able to track the tech. A+ Gabriel


Flexible schedule




Review of Fred's Appliance Service

They were very flexible and he gave me good advice beyond fixing it!


Quality service




Review of Fred's Appliance Service

I received excellent service with Fred’s Appliance who was affiliated with Lowe’s and my service agreement with Lowe’s. Cannot rate the cost as that was not applicable under my warranty.


Knowledge and personable




Review of Fred's Appliance Service


Excellent Customer Service




Review of Fred's Appliance Service

Gabriel was professional an knowledgeable. I decided not to have my washer repaired due to the cost but I was totally impressed with ability to diagnose an explanation of the problem with my washer.


Great service




Review of Fred's Appliance Service


great job!




Review of Fred's Appliance Service


great service person awesome




Review of Fred's Appliance Service


GE




Review of Fred's Appliance Service


GE




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Very knowledgeable




Review of Fred's Appliance Service

Gabriel was extremely knowledge. Solved the issue and provided tips for prevention in the future


Efficient, informative service




Review of Fred's Appliance Service

Better service with technology verifying appointment and impressive, accurate documentation of service receipt.


W




Review of Fred's Appliance Service

Easy, online appointment setting. On time. Diagnosed and fixed the problem.


Mr. Daniel Sullivan




Review of Fred's Appliance Service

David R. was courteous and professional, a pleasant experience from beginning to end. Thank you for your service, we will use Freds again if ever needed.


Great Service




Review of Fred's Appliance Service

Gabriel was friendly and very informative about our washing machine.


Great service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Very nice guy. He is a great asset to your company. Thanks for your quick service.


Great Service




Review of Fred's Appliance Service

Mac is very polite and professional. Diagnoses the problem and is able to fix it promptly. Good repairman.


Great Service




Review of Fred's Appliance Service


Great and Professional Service




Review of Fred's Appliance Service

Very Professional and knowledgeable. Knew what to do and what was needed.


Great Service, Customer Service Fantastic !! Techs were Great..




Review of Fred's Appliance Service


refrigerator




Review of Fred's Appliance Service

Great service, on time, personable


Great Service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Technician was very knowledgeable, helpful and friendly! Thanks Mack!


Great service. Same problem again.




Review of Fred's Appliance Service

Parts installed but still same problem. No ice


Patti




Review of Fred's Appliance Service

Courteous service


Great Service




Review of Fred's Appliance Service

Very knowledgeable and friendly.


Very professional




Review of Fred's Appliance Service


On time, good work




Review of Fred's Appliance Service

I received an automated telephone call with the approximate arrival time which was nice. The technicians were on time and did good work. They were able to get my refrigerator running while I was waiting for my parts to be delivered. My only complaint would be that I had to ask them to place something on my wood floors to protect them before they pulled out my refrigerator. Otherwise, they may have scratched my floor.


Response from Fred's Appliance Service:

Hi Kristina! Thanks so much for the review. I've reviewed this job with the technician. We pride ourselves in caring for property, and carry several items on the trucks to protect floors. Thanks so much for your feedback! -The Fred's Team


Prompt and professional




Review of Fred's Appliance Service

Would call again if needed


Friendly, prompt response very knowledgeable and a good communicator




Review of Fred's Appliance Service

Paul came over to check out our oven. Due to safety concerns and parts availability no repairs were made.


She was great!




Review of Fred's Appliance Service


Great service, super helpful technician!




Review of Fred's Appliance Service

Timely scheduling and very professional technician.


Dishwasher Repair went great




Review of Fred's Appliance Service


Great Service as Usual




Review of Fred's Appliance Service

He was our magic elf come to the rescue.


Properly Commendable




Review of Fred's Appliance Service

It took awhile to find the problem but they did in the end! An A+ for endurance and patience.


Good service




Review of Fred's Appliance Service

Needed an oven repair last week. I was able to get a next day appointment. My oven is working like a charm. Just in time to make Christmas dinner.


Quickly resolved the issue




Review of Fred's Appliance Service

Dan showed up, changed out the seal for the oven, and was on his way. Polite and professional.


Fred's Saved Christmas...Literally!




Review of Fred's Appliance Service

A broken down washing machine just a few days before family arrived for the holiday, and Fred's was able to order the parts, and have a service technician here to rebuild the machine. Thanks so much!


Great Service




Review of Fred's Appliance Service

Our technician was superb. She arrived on time, was in communication with us so we would know when to expect her, was very knowledgeable.


Excellent service




Review of Fred's Appliance Service

Nice guy, prompt service


Great job done, thanks Paul. Merry Cheistmas




Review of Fred's Appliance Service

I would recommend your service to others.


Quick and Easy!




Review of Fred's Appliance Service


Professional and Polite




Review of Fred's Appliance Service

Jeff came out and fixed the problem. Thank you Jeff.


Excellent service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Repairs made in Timely maner.


Great customer service! Everyone was very helpful, the phone representative/ scheduler and the repairman.




Review of Fred's Appliance Service


Dryer




Review of Fred's Appliance Service

Fred's has always been great.


Great Service




Review of Fred's Appliance Service

Corey was very helpful! He fixed my washer in no time and explained each step of the process. I will definitely recommend to friends and family!


Great service. Nice man.




Review of Fred's Appliance Service


Refrigerator Repair




Review of Fred's Appliance Service

Brian is an asset to your company. He was courteous and knowledgeable. Explained clearly what was wrong, and what are options were.


Great Communication




Review of Fred's Appliance Service

The experience was great, they kept me informed every step of the way!


Good service!




Review of Fred's Appliance Service

The service was very good. They were professional and fast. I'll call again.


So organized, great operation, company.




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Personable, Fast, Great service


Great service




Review of Fred's Appliance Service

Dan was really nice.


Great job




Review of Fred's Appliance Service

It was a good one


DANIEL




Review of Fred's Appliance Service

Excelent


Great and fast!




Review of Fred's Appliance Service

Great fixed in no time


Great Service & Very Professional




Review of Fred's Appliance Service

On time with plenty of electronic notification. Like the text.


Great service




Review of Fred's Appliance Service


Fast and curtious service.




Review of Fred's Appliance Service

Pleasant service person, prompt and knowledgale young man.


Excellent and efficient




Review of Fred's Appliance Service

Fast, knowledgeable, courteous and fixed by oven with a new part when another company told me the part was not available.


Fast, efficient service




Review of Fred's Appliance Service

Will definately use Fred's again!





Review of Fred's Appliance Service


Excellent!




Review of Fred's Appliance Service


Professional and Polite




Review of Fred's Appliance Service

Washer does not work at all now, just stays in sensing and wont wash at all.


Response from Fred's Appliance Service:

Hi Maxine, It was nice speaking with you a few minutes ago! We are sorry to hear that your unit is not working at all! We are happy to send a technician back out there today to get you all taken care of! Thanks! The Fred's Team


Right on time!




Review of Fred's Appliance Service

Art arrived right on schedule and replaced the necessary boards in a very short period of time...and then he even tested the unit!


very good




Review of Fred's Appliance Service


Paul P. Provided Great Service




Review of Fred's Appliance Service

Paul P. arrived on time and went right to work. He assessed the problem and explained the situation. He had a wonderful attitude, was knowledgeable and was also very personable. He was a pleasure to work with. I believe our problem has been eliminated.


Great service, very courteous




Review of Fred's Appliance Service

I am still having a problem with the washer, but it is with Whirlpool. It is a brand new washer and hasn't really worked since they delivered it.They told me I had to schedule another appointment.


Dishwasher




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

The crew was good. Professional and clean. Only issue was the lead time to come back our for the repair.


Response from Fred's Appliance Service:

Hi Joe, Thanks for sharing your feedback with us! We are happy to hear that you received good service. We are currently in the midst of the busy holiday season but we are doing our best to reduce the lead time. We are actively hiring new technicians to accomplish this! Have a great weekend! The Fred's Team


Great service - nice personality




Review of Fred's Appliance Service

Brian diagnosed the problem very quickly and gave assurance that fixing the dishwasher vs: buying a new one was worth it. Part was shipped the next day and installed at 8am the following day.


Prompt professional service




Review of Fred's Appliance Service

Prompt professional service and A very knowledgeable technician


Microwave repair




Review of Fred's Appliance Service


Bad service




Review of Fred's Appliance Service

My Washing machine is still messed up


Response from Fred's Appliance Service:

Hi Linetta, We are sorry to hear that your washer is not working! Someone from our office will be calling you shortly! We will get you scheduled for a follow up visit to get you all taken care of. Thanks! The Fred's Team


Carol




Review of Fred's Appliance Service

Great service, hope this part does the trick!


great service, efficient




Review of Fred's Appliance Service


On time and great service!




Review of Fred's Appliance Service

Robert was friendly and knowledgeable!


Evelyne




Review of Fred's Appliance Service

Jeff was very prompt and courteous


Great




Review of Fred's Appliance Service

Fantastic service was great the man the. Best


Great service




Review of Fred's Appliance Service


Excellent Service




Review of Fred's Appliance Service


Home owner




Review of Fred's Appliance Service

Great job


Corina was very knowledgeable & patiently explained my options




Review of Fred's Appliance Service


Wonderful service. Very knowledgeable with excellent explanation of the problem. Very polite,




Review of Fred's Appliance Service

Wonderful service. Very knowledgeable with excellent explanation of the problem. Very polite


Beth




Review of Fred's Appliance Service

Corina was very personable and efficient. She explained everything and did an excellent job!


Linda Payne was present for the repair




Review of Fred's Appliance Service


Great service and personality




Review of Fred's Appliance Service

On time and polite


Great service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

The serviceman was on time, polite, professional, clean, and informative. He fixed the issue and explained it very well. Very nice experience.


Awesome service!




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Wonderful service!




Review of Fred's Appliance Service

Great service. Cory did a great job. He was very nice and answered my questions. Even though a part needed to be ordered. Job was completed in a timely manor.


Great service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Robert is the best!


Good service




Review of Fred's Appliance Service


Excellent technician.




Review of Fred's Appliance Service

Simple problem, very prompt and courteous service.


Washer lock repair




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Knowledgeable staff in both the office and for actual service. Can recommend!


Whirlpool Refrigerator Five Door




Review of Fred's Appliance Service

The Refrig; failed after 3 months and I ended up being just over three weeks in a none performing mode. Fred's dis the parts replacement; but their were more problems with the electronic sensors. Finally Freds's received the correct part and the refrigerator works. I can't blame Fred's The service technician did do his work; just the components didn't work. Overall I'm very satisfied with Fred's work. They are a very busy repair shop


Great Service




Review of Fred's Appliance Service

Brian was a fantastic service person. He took his time and was very careful in the area he worked in. Brian is the very best. Thank you


Great service




Review of Fred's Appliance Service

Fred's appliance kept us informed as to when the service tech was due, so we did not have to wait all day for him. Brian, our service tech was very nice and respectful. He showed me the problem and what he did to fix it.


Great service




Review of Fred's Appliance Service


Brian did a great job!




Review of Fred's Appliance Service


Great!




Review of Fred's Appliance Service

I am very pleased with my experience with Fred's Appliance. My service tech even came early!!


very good service




Review of Fred's Appliance Service

i wasn't expecting a 2 year old dishwasher to break down after all it was a Kitchen Aid. It cost me $400.00 t o have a $600.00 black friday priced dishwasher fixed. Did I mention it was a Kitchen Aid. Very disappointing.


Response from Fred's Appliance Service:

Hi Suzanne, We are sorry to hear that your 2 year old dishwasher broke down! We recommend reaching out to KitchenAid to see if they would be willing to cover some or all of the repair since the unit is fairly new - our customers have had some success with this in the past. We are happy it is up and running again and that you were so pleased with our service! Thank you! The Fred's Team


Great service




Review of Fred's Appliance Service


Good over all




Review of Fred's Appliance Service

The service was good, I liked the conversation with the service team when having calls. The information system, follow up and confirmation of appointment is good


Superior service




Review of Fred's Appliance Service

David went over and above expectations. 3 trips,initial visit & 2 service usually dosen't end well. Except now between what I had already done & his work I basically have a new washer.


Lyvonne




Review of Fred's Appliance Service


Very nice repairman.




Review of Fred's Appliance Service

Great


Came out same day I called,Great Service,knew what he was doing.




Review of Fred's Appliance Service

I will continue to call Fred's Appliance whenever i need something fixed.


Great Service




Review of Fred's Appliance Service

The technician performed a warranty repair on our microwave. He was propt, pleseant, and courteous. I would do business with Fred's Appliance again.


Laura




Review of Fred's Appliance Service


Joe O.

Joe O.

DISHWASHER KITCHENAID KUDE60FXSS4 Installed adjusters and wheels. Op test ok

Near Jackson Rd, Moreland Hills, OH 44022
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Cc: odd taste to water/ice, no lock on feetTasted ice cubes and water. Did not notice any odd taste. Advised customer they could try a new filter. Found rollers are designed to stop the unit from sitting on the floor. Spoke with BJ, he stated the rollers are designed to allow. He stated they could try to wedge something under the unit to try to stop the rollers from moving. Unit functioning as designed. Op test ok"

Near S Strawberry Ln, Moreland Hills, OH 44022
David R.

David R.

RANGE KITCHENAID KSGG700ESS1 Replaced part. Tested. Good. Op test ok

Near Ridge Rd, North Royalton, OH 44133
Dan H.

Dan H.

WALL OVEN WHIRLPOOL IBS330PVM00 "Customer complaint that unit was making screaming noises. Started bake for 350 degrees, confirmed noise, noise is coming from cooling fan , unit needs new cooling fan; ordrng 1 W10810687 (Cooling fan)"

Near S Taylor Rd, Cleveland Heights, OH 44118
Corey L.

Corey L.

RANGE WHIRLPOOL WFE535S0JZ0 "Customer complaint oven seems to be doing the same thing but starts at 435 now before slowing, control and sensor have been replaced, temps are accurate when saying preheated power is good to machine, advised customer to contact an electrician to see if unit is properly grounded and on its own circuit and that the size amp circuit is correct and is not weak under a load"

Near Basswood Cir, Strongsville, OH 44136
David R.

David R.

DISHWASHER MAYTAG MDB4000AWW "Cc unit not getting water. Checked shut off, turned all the way on. Checked resistance in water valve, good. Checked voltage coming down to valve, 120. Tried all cycles customer does. All of them called for water. There is a drain/fill with a pause in between before going into the wash cycle. Dial on timer is moving. Unit test good, op test ok"

Near Tollis Pkwy, Broadview Heights, OH 44147
Jason N.

Jason N.

REFRIGERATOR GE TBF15CMB "Cc unit not cooling Found evaporator frozen over, no airflow to freezer or ff section. Checked defrost heater circuit, reading open, heater burnt out. Unit needs defrost heater. Defrost heater( WR51X412 ) and thermostat (WR50X04 ) are both nla for this unit. Called landlord with diagnosis."

Near Zeman Ave, Euclid, OH 44123
Corey L.

Corey L.

WASHER AMANA NTW4516FW3 "Customer complaint washer not working, confirmed unit stuck on drain and will not cancel, will not go into diagnostics, found wires pinched between back cover and console, still could not enter diagnostics after unplugging pinched wires from control, unit needs control and harness; ordrng 1 W11170317 (cntrl-elec) and 1 W11256701 (harns-wire)"

Near Claremont Blvd, Garfield Heights, OH 44125
Gabriel P.

Gabriel P.

WASHER AMANA NTW4516FW3 Found drain hose only 10 inches of the floor empty in water as filling unit ran diagnostics no error code also explain how to load unit all pass opt test ok

Near Cranford Ave, Lakewood, OH 44107
Jason N.

Jason N.

DISHWASHER KITCHENAID KDFE104DBL2 Cc unit dispenser gasket coming outConfirmed dispenser gasket came out from dispense door. Replaced dispenser using customer supplied pre Id part. Ran op test. Op test good.

Near Sylvanhurst Rd, Cleveland Heights, OH 44112
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRF989SDAB00 "Found drain pan clogged with ice clear out completely,also vacuum condenser opt test ok"

Near N Windsor Ct, Westlake, OH 44145
Jeff M.

Jeff M.

WASHER MAYTAG MVWC360AW0 "The drain pump is not pumping. I took the pump off there’s nothing lodged in the pump therefore it needs a new pump estimate only; ordrng 1 WPW10276397 (drain pump assy), used 1 SHIPPING (shipping and handling) from stock"

Near Dundee St, Madison, OH 44057
Corey L.

Corey L.

RANGE MAYTAG MGR6600FZ1 "Customer complaint oven does not light every time and most times will light to preheat after a few clicks then will not maintain temp, customer stated it has always clicked several times to ignite, found ignitor an inch away from burner, adjusted ignitor to 8mm from burner, burner lit on first click, op test good"

Near W 22nd St, Cleveland, OH 44109
Dan H.

Dan H.

RANGE AMANA AGR5330BAS3 "Customer complaint that bulb broke and oven started smoking, installed new bulb, Started bale for 350 degrees, no smoking observed, unit is operating as designed ; used 1 8009 (APPLIANCE BULB) from stock"

Near Selwyn Rd, Cleveland Heights, OH 44112
David R.

David R.

WASHER WHIRLPOOL WFW94HEAW0 "Cc unit leaking and pieces broken. Found tub cracked, shock absorbers cracked, too weight completely off, bellow ripped. Took pics. Will need 2 techs. Requesting double labor. 3 hour job frame; ordrng 1 W10253014 (counterwgt) and 4 W11415987 (SHOCK ABSORBERS )s and 1 WPW10409998 (tub-outer)"

Near Lookout Dr, Brecksville, OH 44141
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Cc unit not cooling in FF and loud noise. Customer had video of noise, loud, sounds like the FF fan. Found ice over FF evap. Followed Service Pointer W11033419D. Will need evap with fan kit. Control is version 6.0, will need a new control to make it up to date. Also added in Icemaker, customer showed me a part that was broken and came through the dispenser, cracked off Icemaker. Gave estimate to customer, as of now, do not order parts. Will be a 3 count job if evap needs defrosting. Advised customer to unplug or cut off at breaker since not in use.; ordrng 1 W10889841 (cover-evap) and 1 W10898228 (icemaker) and 1 W11389712 (CONTROL), used 1 SHIPPING (shipping and handling) from stock"

Near N Greystone Dr, Strongsville, OH 44149
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL EB21DKXAW00 Replaced the evap fan. Optest ok; used 1 Shipping from stock

Near Bauerdale Ave, Parma, OH 44129
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL MVWC500VW0 Valve is working as designed everything working

Near Oakwood Dr, Olmsted Falls, OH 44138
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL GB2FHDXWQ05 "Cc ice maker is not working Found cubes in mold but icemaker will not cycle has proper voltage Needs ice maker ; ordrng 1 D7824706Q (ice maker), used 1 SHIPPING (shipping and handling) from stock"

Near Lost Trail, Chagrin Falls, OH 44023
Jason N.

Jason N.

WASHER MAYTAG MHW5630HW0 "Cc unit not advancing cycles. Cust stated unit will intermittently stop in a cycle. Unit must be unplugged, and then they have to run a drain and spin to finish cycle. Sometimes “err” will appears on display. Ran diagnostics, no codes stored. Replaced UI console and control. Ran auto test 12. Cycle completely without issues. Ran quick cycle, cycle finished normally. Started normal cycle with clothing load, ran almost entire cycle, Cust states it would have stopped by now. Could not duplicate issue."

Near River Rd, Willoughby Hills, OH 44094
Corina B.

Corina B.

WASHER WHIRLPOOL WTW4816FW2 "Cust showed pop, sent pic. CC that the unit will not turn on. Confirmed. Checked outlet good. Checked power at the control, 120 volts. Checked the shifter 13 dc volts. Unplugged the shifter 13 dc volts. Will need a control. ; ordrng 1 W11170319 (Control)"

Near Laverne Ave, Parma, OH 44129
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF560SEYB00 Installed p trap. Op test ok

Near Heath Rd, Chesterland, OH 44026
Dan H.

Dan H.

WASHER MAYTAG MVWC565FW2 "Customer complaint that unit is not advancing cycles, ran diagnostics, found f8e1(long/no fill) error code, found drain hose laying on the floor, advised customer that drain hose needs to be a minimum of 39” off of floor, corrected drain hose, unit is operating as designed"

Near Lynd Ave, Lyndhurst, OH 44124
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Installed gasket Op

Near Glen Valley Dr, Middlefield, OH 44062
Brian M.

Brian M.

WASHER WHIRLPOOL WTW8500DC5 Cc unit stopped working Found unit functioning properly no stored errors Ran auto test and calibration Advised to watch OP Test Ok

Near Hewins Rd, Garrettsville, OH 44231
Corina B.

Corina B.

RANGE WHIRLPOOL PER5505BAT "Replaced the burner switch, burner and receptacle. Optest ok"

Near N Doovys St, Avon, OH 44011
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KRFF507HPS00 "CC that there is sweat on the fridges walls, not keeping temp and not making a lot of ice. Ff 35* to 40* Fz 5*. Control set at 33*ff and Fz 3*. Put freezer at 0*and ff at 37*. Found the top shelves to high. Advised cust to lower the top shelves to fit a gallon of milk. It takes the ice bin 72 hrs to be full. With the temps being at 33* and 3* there will be sweat. Optest ok."

Near Lake Ave, Lakewood, OH 44107
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL ET1LFKXKS03 CC that there is water leaking into the ff. Found the drain hole blocked with ice. Steamed out the evap drain pan. Used a copper wire around the heater. Optest ok.

Near Bunts Rd, Lakewood, OH 44107
David R.

David R.

MICROWAVE WHIRLPOOL KOCE500ESS09 "Cc of lights on in microwave, intermittently or when closing the bottom oven door microwave door will pop open just a little enough for the lights to come on. Customer did use a little force on oven door in order to have the microwave door pop open. Checked switches and hinges, all tested good. Called techline, documented. TJ. Techline went over that they have been seeing this lately, explain to customer about spring on right side of door, either not being closed enough in order to fully activate or slamming oven door with more than enough force. Go over with customer that techline suggest following through with closing door and not allowing it to slam, not recommended. If any more questions refer to customer service. Op test ok"

Near Woodlawn Ct, Strongsville, OH 44149
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer complaint mullion not closing right, confirmed found mullion not installed correctly onto door, properly installed mullion, also ff door handles did not come with this unit they are installed tight but you cannot get fingers between handle and ff door"

Near Grantwood Ave, Cleveland, OH 44108
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL MDB8959SFZ4 Installed new part unit tested good

Near State Route 193, Kingsville, OH 44048
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS325FNAH00 "Customer complaint that lights are flickering, confirmed, installed new led modules, op test good"

Near Gates Mills Blvd, Cleveland, OH 44124
Jason N.

Jason N.

DISHWASHER KITCHENAID KDPE234GPS0 "Cc unit not washing dishes. Ran diagnostics, found codes 4-3 for motor not running. Unit needs control board. ; ordrng 1 W11085683 (pump&motor) and 1 W11305303 (cntrl-elec)"

Near Glenwood Ave, Willoughby, OH 44094
Gabriel P.

Gabriel P.

OTR MICROWAVE WHIRLPOOL WMH31017HS2 "Replace mag and the rest of parts and had to take unit out off cabinet and put back in heated to 1 minute ,pass opt test ok"

Near Lindbergh Blvd, Olmsted Falls, OH 44138
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWC200BW0 Transmission leaking oil giving estimate he will not fix

Near Cook Rd, Olmsted Township, OH 44138
Jason N.

Jason N.

WALL OVEN KITCHENAID KOSE500ESS04 "Cc unit not heating up properlyRan bake to 300 degrees, let preheat and cycle. Unit stopped preheating at 275 degrees. Ran bake and broil relay test. Bake element not heating up. Checked power at control board. Found connector loose on terminals. Pushed back onto terminals. Reran bake test to 300 and let cycle. Op test good."

Near Castle Pines Cir, Painesville, OH 44077
Jeff M.

Jeff M.

DISHWASHER FRIGIDAIRE FD6520RHB2 Installed new part unit tested good

Near Center Rd, Ashtabula, OH 44004
Dan H.

Dan H.

DISHWASHER WHIRLPOOL WDT710PAYH6 "Customer complaint that unit runs for 2 hours per cycle, advised customer that this is the normal amount of time for a cycle to run, unit is operating as designed"

Near Gates Mills Blvd, Cleveland, OH 44124
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWB865GW0 Replace parts still having issue found error code f5e2 door latch replace from truck stock also error f6e2 clear out opt test ok; used 1 W10810403 (LID LATCH) from stock

Near Prospect Rd, Strongsville, OH 44149
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Found thermistor open replace part from truck stock also deli control shorted nothing working will need to be replace ordering ; ordrng 1 W10668847 (harns-wire) and 1 W10807593 (cntrl-elec), used 1 W11033168 (FRESH FOOD EVAP HARNESS) from stock"

Near Vermilion Rd, Amherst, OH 44001
Corina B.

Corina B.

WASHER WHIRLPOOL MVWC400XW1 "Replaced the shifter. Optest ng. Will need a main control. Cust does not want to repair.; ordrng 1 W10393490 (Control), used 1 Shipping from stock"

Near Center Rd, Eastlake, OH 44095
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRX735SDBE00 replace all parts but still doing same issue call tech line spoke to Joe we ran few test like disconnect p2 connector from control everything started working but then he said to connect p2 connector back in then started doing same issue all over again so we decided to unplug ice maker harness started working ran test 3 on diagnostics fan on freezer was running but found damper not closing so we decided to unplug p7 connector plug in harness of ice maker still doing same thing we the side to unplug damper connecter then plug main harness connector of ice maker and ui shorted whirlpool thinks is a internal wiring broken it can not get fix. No longer repairable ; used 1 W10882923 (ICE MAKER ASSY) from stock

Near Springbrook Cir, Elyria, OH 44035
Dan H.

Dan H.

REFRIGERATOR N/A KSSC42QVS02 "Customer complaint that unit is not cooling properly, fresh food section temperature at 60 degrees, freezer section temperature at 10 degrees, found ice chunk built up in air damper, cleared, found air damper intermittently working, unit needs new air damper; ordrng 1 WP2221296 (Air damper)"

Near Stubbins Rd, Brecksville, OH 44141
Jason N.

Jason N.

WASHER WHIRLPOOL WTW5000DW3 "Cc unit did not spin out, unit bouncing aroundCustomer stated this has happened twice since she had it, washing sheets both times, and the end of the cycle, unit was vibrating badly and the sheets were still wet. Ran diagnostics, found codes f0e5 for off balance load, and f7e7 for motor unable to reach target rpm. Ran auto test and calibration. All functions normal. Advised customer about certain items/loads that will potentially cause the unit to go off balance. Advised to pause unit and rearrange items inside and then restart. Unit is working as designed."

Near Belvoir Ct, Painesville, OH 44077
Gabriel P.

Gabriel P.

RANGE GE JBP64B0B2CT "Replace heating element,preheat to 350 ,opt test ok"

Near Betts Rd, Wellington, OH 44090
Dan H.

Dan H.

WASHER GE GTWN4250D0WS "Customer complaint that unit is not filling with water, started normal wash cycle, unit started filling, both hot and cold water valves are working, unit filled up water for the small load, cancel cycle, all lights shut of but unit did not stop washing, , unit needs new control, customer does not want repair at this time ; ordrng 1 WH12X10614 (CNTRL), used 1 SHIPPING (shipping and handling) from stock"

Near N Laguardia Pkwy, Strongsville, OH 44136
Jeff M.

Jeff M.

RANGE FRIGIDAIRE FEF389CFTC The bake element was not producing heat relay for the bake on the controls not operating properly needs a new control board it is discontinued

Near Stonehaven Rd, Madison, OH 44057
Joe O.

Joe O.

DRYER WHIRLPOOL WED5620HW0 Cc: not drying properly Customer states when drying a load she will get a few articles that are dry but not the whole load. Advised customer on moisture sensor. Ran test cycle. Op test ok

Near N Greenway Ct, #C, Cleveland, OH 44143
Joe O.

Joe O.

WASHER WHIRLPOOL WTW7500GC2 Cc: not powering onFound control is receiving proper power. Unit will not turn on. Will not allow me to enter diagnostics. Needs control and uiControl and ui show out of stock. Office to reschedule; ordrng 1 W11130238 (cntrl-elec) and 1 W11130341 (console)

Near Arbor Dr, Parma, OH 44130
Joe O.

Joe O.

WASHER AMANA NTW4516FW3 "Cc: knocking noise, not spinning/standing waterFound knocking noise was unit spinning the basket during fill. Found excessive suds in unit. Advised customer on soap usage. Found no stored error codes. Ran auto test and calibration. Op test ok"

Near Ashwood Rd, Shaker Heights, OH 44120
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWX700XL2 Found gearcase making loud noise and putting tension on basket not allowing to complete spin or drain water customer will not repair

Near Drake St, North Ridgeville, OH 44039
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRB322DMBB01 I swapped the doors

Near Winterhaven Dr, Madison, OH 44057
Jeff M.

Jeff M.

DRYER WHIRLPOOL WED7500GC0 I lvl the unit so it leans back farther hopefully will keep the clothes away from the front portion. Where the clothes are getting snagged everything appeared normal

Near Anaconda Ave, Mentor, OH 44060
Joe O.

Joe O.

WASHER WHIRLPOOL WTW6500WW1 "Cc: shaking and noise in spinFound bearings loud in hand spin. Found unit leaking under tub into rotor and on stator. Found rotor loose rubbing on stator, stator and rotor both worn. Needs bearing kit, stator, and rotorCustomer does not want to repair at this time"

Near W 54th St, Cleveland, OH 44129
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint of rotten smell coming from unit, no smell noticed, nothing rotten found in or under unit, unable to duplicate the problem , unit is operating as designed"

Near Windward Way, Strongsville, OH 44136
Dan H.

Dan H.

RANGE WHIRLPOOL WFE535S0JZ0 "Installed new control and oven temperature sensor , op test good"

Near Basswood Cir, Strongsville, OH 44136
Joe O.

Joe O.

WASHER MAYTAG MVWB765FW3 Installed control and ui. Ran auto test and calibration. Op test ok

Near Beresford Ave, Parma Heights, OH 44130
Joe O.

Joe O.

WASHER WHIRLPOOL WTW7040DW0 Installed control. Ran auto test and calibration. Op test ok

Near Huntington Park Dr, Strongsville, OH 44136
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF535SWHV02 Installed door. Op test ok

Near Elmwood Ct, Rocky River, OH 44116
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KSF26C6XYY00 CC that the unit is cooling. Found the FF evap has frost and ice. Steamed out evap. Replaced the thermistor. ; used 1 W10384183 (Thermistor) from stock

Near Chatham Point Dr, Bay Village, OH 44140
Jeff M.

Jeff M.

DRYER MAYTAG MEDC465HW0 Installed new part unit tested good

Near Tall Oaks Dr, Mentor, OH 44060
Gabriel P.

Gabriel P.

DISHWASHER KITCHENAID KDTM404KPS0 "Found unit user interface start button stuck not responding will need console and harness,ordering ; ordrng 1 W11416457 (CONSOLE )"

Near Center Rd, Avon, OH 44011
Corina B.

Corina B.

RANGE GE PHS930SL2SS "CC that there was a loud popping noise, doesn’t keep temp and the control panel is not sitting correctly. Adjusted the panel to the control. Heated the oven to 350* took temp."

Near Brookside Cir, Avon Lake, OH 44012
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL ED5JHAXML00 Cams are moving their cracked they need replaced again; ordrng 1 WP2182179 (cam-door) and 1 WPW10329686 (cam-door)

Near Montville, OH 44064
Corina B.

Corina B.

REFRIGERATOR JENN-AIR JFC2290VEM8 CC that the ice maker is not working. Jumped ice maker not cycling. Replaced the ice maker from t/s. Cycled and filled. Door hitting the door switch. Optest ok. ; used 1 W10884390 (Ice maker) from stock

Near Redwood Blvd, Avon Lake, OH 44012
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRFF507HPS00 Installed door OP Test Ok

Near Andrews Ridge Way, Willoughby, OH 44094
Jason N.

Jason N.

WASHER MAYTAG MHW6630HW "Cc unit leakingRan auto test, found small amount of water leaking from front bellow seal. Clumps of animal hair stuck to door glass and bellow seal. Cleaned, then reran cycle. No additional leaks found. Unit op test good."

Near Mentor Ave, Mentor, OH 44060
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 Cc unit does not have a good flow of water despite having new drop filter in Removed filter ran water test OP Test Ok Reseated filter water trickled out Waited several minutes and normal flow returned OP Test Ok If issue returns she may need a new filter housing

Near Markell Rd, Waite Hill, OH 44094
Joe O.

Joe O.

WASHERPFM WHIRLPOOL CAE2795FQ1 "Cc: not drainingFound error codes f9e1(long drain), f2e3(control/ui mismatch), f8e3(overflow conditions). Found harness for drain pump shorted and broke. Needs wire harness and control; ordrng 1 W11368855 (CONTROL) and 1 W11376227 (HARNESS)"

Near Detroit Ave, Cleveland, OH 44102
Jason N.

Jason N.

DISHWASHER KITCHENAID KDFE104HBL0 "Cc unit working intermittentlyCustomer states he will start a cycle, after a few minutes, lights will be blinking on unit door panel, he will have restart cycle. Ran diagnostics, no codes stored. Ran wash cycle for 15 min, then cancel drain. Unit op test good. Replaced main control and ui panel using customer supplied pre Id parts. Ran wash cycle for 10 min. Unit op test good."

Near Rutland Dr, Mentor, OH 44060
Dan H.

Dan H.

WASHER MAYTAG MVWC200XW0 "Customer complaint that unit is leaking, filled up tub, turned on drain pump, no leaks found, started normal wash cycle, unit filled, agitator is not moving back and forth it’s just spinning causing water to spin up and out of the tub, motor tests good, unit need new control, customer does not want repair; ordrng 1 W10393483 (CNTRL), used 1 SHIPPING (shipping and handling) from stock"

Near W 151st St, Brook Park, OH 44142
Brian M.

Brian M.

WASHER GE GTW485ASJ1WS Installed speed sensor and belt Ran test cycle And drain and spin OP Test Ok

Near Bell St, Chagrin Falls, OH 44022
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Cc unit not making ice Ran ice maker diagnostics, found code e5 for ice maker thermistor is bad. Replaced ice maker using customer supplied pre Id parts. Ran manual ice maker motor test and water fill test. Op test good. Advised customer to allow up to 24 hrs for ice to resume production."

Near Park Pointe Ct, Pepper Pike, OH 44124
Corina B.

Corina B.

OTR MICROWAVE WHIRLPOOL WMH31017HB2 Replaced the control. Brought core back for return. Light turns off. Optest ok.

Near Lear Rd, Avon Lake, OH 44012
Jeff M.

Jeff M.

STACK W/D KENMORE 417.927022 Installed new part unit tested good

Near Village Dr, Mentor, OH 44060
Jason N.

Jason N.

DISHWASHER WHIRLPOOL KDPE234GPS0 "Cc unit not drainingFound unit bottom full of water. Ran cancel drain, drain pump not moving water only, making clicking sound. Pulled drain pump, impeller broke away from shaft. Unit needs drain pump. Replaced using truck stock. Ran wash test then cancel drain. Unit drained normally. Op test good.; used 1 W10876537 (PUMP-DRAIN) from stock"

Near Sunny Glen Ave, Cleveland, OH 44128
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint that some led lights are not working, confirmed, found freezer section led out, installed new led module, op test good , control was not needed; used 1 W10695459 (Led module) from stock"

Near Hilliard Blvd, Westlake, OH 44145
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KRMF706ESS01 The units door is not sealing the bottom of the door is warped out words in the top of the door same thing in one specific spot needs the door assembly that comes with the seal; ordrng 1 W10815701 (dor-fip ss)

Near Lake Rd, Conneaut, OH 44030
Dan H.

Dan H.

DISHWASHER KITCHENAID KDTE304GPS0 "Customer complaint that door is not closing , found door hitting tub on right hand side, leveled unit, door is closing now, op test good"

Near Columbia Rd, Bay Village, OH 44140
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WFW9151YW00 "Found inside ring that holds basket loose customer had a different company replace gasket bellow but they did not install it took entire front off to properly install ring then put everything back together,opt test ok took pictures of problem found"

Near Langford Ln, Avon, OH 44011
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRSC503ESS01 "Cc unit rusting near dispenser Customer stated he told kitchenaid but they sent him parts for the dispenser, it’s actually the door that has the rust. Confirmed small area of what looks to be surface rust forming near dispenser on stainless door. Customer has full repair auth. BJ said ok to order new door. ; ordrng 1 LW10728959 (dor-fip)"

Near Fowlers Mill Rd, Chardon, OH 44024
Joe O.

Joe O.

WASHER MAYTAG MVWB725BW0 "Cc: up error, not dispensing waterFound tub seal is Leaking under unit. Found no stored error codes. Found dealings loud in hand spin. Ran test cycle. Found bearings loud, bearings throwing unit out of balance. Suspension rods sagging. Stator and rotor rubbing together wearing out both stator and rotor. Needs stator, rotor, suspension rods, and bearing kitMotor and stator show under 10 year warrantyCustomer does not want to repair at this time"

Near W 10th St, Cleveland, OH 44113
Brian M.

Brian M.

DRYER WHIRLPOOL WED5100HW0 Customer showed pop took pic Cc noise showed me a video of noise Ran unit empty no abnormal sound found Ran unit with wet towels No sound heard At this time I can not duplicate the issue Advised to watch and try to record again moving phone from front to behind

Near Tupelo Dr, Bedford Heights, OH 44146
Dan H.

Dan H.

WASHER GE GUD27ESSJ0WW "Installed new speed sensor, op test no good , unit likely needs motor/control kit; ordrng 1 Wh49x25738 (Motor/ CNTRL kit)"

Near Chagrin Blvd, Beachwood, OH 44122
Brian M.

Brian M.

WASHER MAYTAG MHW6630HW0 Cc unit leaking Found unit to be leaking from drawer housing Replaced drawer Ran test cycle OP Test Ok

Near Twin Hills Rd, Kent, OH 44240
Jason N.

Jason N.

DRYER MAYTAG MEDB766FW0 "Cc unit door hard to close. Also error codesRan diagnostics, verified f2e3 for ui error. Replaced ui console using customer supplied pre Id part. Ran dryer test cycle. Op test good. Replace door catch and strike using customer supplied pre id parts. Squeezed strike closed slightly to help facilitate ease of door closing. Op test good."

Near E 141st St, Maple Heights, OH 44137
Brian M.

Brian M.

RANGE MAYTAG MER8600DE0 Installed bake element Ran test bake to 250 OP Test Ok

Near Spaulding Drive, Kent, OH 44240
Jason N.

Jason N.

WASHER MAYTAG MVWC465HW2 "Installed gearcase, inlet water valves and new drive belt. Ran auto test and calibration. Op test good."

Near Lee Rd, Cleveland, OH 44128
Jason N.

Jason N.

REFRIGERATOR GE DFE28JMHFES "Cc unit freezer not as cool as it should beCustomer stated things were starting to thaw in freezer but then refroze. Seems to cycle temps up and back down. Found center mullion hot to the touch, compressor also noisy. Condenser fan not running, compressor running hot. Unit needs condenser fan assembly.; ordrng 1 WR60X23363 (fan gasket asm9891), used 1 SHIPPING (shipping and handling) from stock"

Near Atkins Rd, Geneva, OH 44041
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Installed new part unit tested good

Near Plymouth Brown Rd, Ashtabula, OH 44004
Brian M.

Brian M.

MICROWAVE KITCHENAID KMLS311HWH1 Installed UI OP Test Ok

Near Sunnybrook Rd, Kent, OH 44240
Brian M.

Brian M.

DISHWASHER GE GDT580SMF0ES Cc unit will not drain Found standing water Held down cancel and unit drained Ran heavy wash cycle and let unit run for 5 min then canceled out unit and again it drained OP Test Ok

Near Perie wood Ln, Kent, OH 44240
Brian M.

Brian M.

WASHER MAYTAG MHW5630HC0 Cc unit leaking Found leak coming from around soap drawer Needs new dispenser housing ; ordrng 1 W10918521 (drawer)

Near Fairview Ave, Atwater, OH 44201
Gabriel P.

Gabriel P.

WALL OVEN WHIRLPOOL WOC75EC0HS01 "Replace console,opt test ok"

Near Park Pl, Avon Lake, OH 44012
Jeff M.

Jeff M.

WASHER MAYTAG MVWC200XW0 Installed new part unit tested good

Near Britton Dr, Geneva, OH 44041
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Cc sealed system issue Found unit unplugged Plugged unit in and turned unit on Removed evap wall and watched for frost pattern Found that in 5 min unit had half frost pattern and another 10 it had a full frost pattern Advised to keep plugged in and watch over the next 48 hours At this time I do not see a sealed system issue

Near OH-59, Ravenna, OH 44266
Brian M.

Brian M.

DRYER MAYTAG MED5630HC1 Installed UI Ran test cycle OP Test Ok

Near Fairview Ave, Atwater, OH 44201
Jason N.

Jason N.

FREEZER MAYTAG MZF34X16DW01 "Cc unit to cooling Cust stated temps have been running warmer the normal. Unit temps currently at 35 degrees. Checked frost pattern on evaporator. Found ice ball on cap tube, no other frost pattern. Unit has refrigerant leak on evaporator. Quoted customer for evaporator replacement and recharge. Customer not repairing at this time, calling Maytag to see if he can get some coverage for repair."

Near Cherry Hollow Dr, Chardon, OH 44024
Dan H.

Dan H.

WASHER GE GUD27ESSJ0WW "Installed new speed sensor and motor control kit, unable to test , unit does not have power cord and is nowhere near a 240vac outlet"

Near Chagrin Blvd, Beachwood, OH 44122
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRMF706EBS01 Found service pointer on issue she is having gave her and estimate on parts she needs that is defective she will not fix

Near Ryan Ct, Elyria, OH 44035
Joe O.

Joe O.

WASHER MAYTAG MVWX500XW2 "Cc: not starting cycle properly, locking lid, not spinning at the beginning of cycleStarted unit. Found bearings extremely loud. Found error code f7e1(basket speed fault) ran tach test. Unit is sensing basket speed. Customer does not want to repair at this time"

Near E 324th St, Willowick, OH 44095
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KBSD608ESS01 Second tech is need to pull unit to replace fill tube hose; schdld next appmnt for 7/16 THU !

Near Chestnut Run, Gates Mills, OH 44040
Corina B.

Corina B.

WASHER WHIRLPOOL WFW85HEFC1 "CC that the unit is not draining and not unlocking. Checked the drain pump, clear. Will need a drain pump. Cust can install part. ; ordrng 1 WPW10605427 (Drain pump), used 1 Shipping from stock"

Near Coach Light Trail, Sheffield, OH 44054
Corina B.

Corina B.

RANGE WHIRLPOOL MGR8875WS1 CC that the unit needs to be calibrated. Heated oven to 350* gas valve turned off at 210*. Checked the igniter 3.4 amps after a few seconds went to 0 amps. Will need a new control.; ordrng 1 WPW10157252 (Control)

Near Brookfield Rd, Avon Lake, OH 44012
Dan H.

Dan H.

REFRIGERATOR MAYTAG MBF1958FEZ03 "Customer complaint that unit is not working at all, fresh food section temperature at 72 degrees, freezer section temperature at 26 degrees, compressor and condenser fan are running, evaporator fan is not running, evaporator fan motor is not receiving120vac, 120vac out of control but not through cabinet, called whirlpool techline spoke to Joel, found bimetal harness installed was the wrong part, ordering correct bi metal harness ; ordrng 1 W11050973 (Harness)"

Near Tory Dr, Streetsboro, OH 44241
Jeff M.

Jeff M.

RANGE WHIRLPOOL WEGA25H0HZ0 Unit periodically shuts down what does not display a power failure is a new user display; ordrng 1 W11339753 (UI)

Near Driftwood Dr, Geneva, OH 44041
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL GB2FHDXWS07 Installed evap fan motor. Advised customer to allow up to 24 hrs for temps to adjust. Op test ok; used 1 SHIPPING (shipping and handling) from stock

Near Somerton Rd, Cleveland Heights, OH 44118
Corina B.

Corina B.

DRYER WHIRLPOOL WGD5100HW0 "Replaced the motor, blower wheel and moisture sensor. Optest ok"

Near Nandina Dr, North Olmsted, OH 44070
Corey L.

Corey L.

RANGE WHIRLPOOL WFG320M0BB2 "Customer complaint back left burner won’t light, confirmed, it is sparking, found light soot build up gas orifice, cleaned, op test good"

Near E 94th St, Cleveland, OH 44106
Corey L.

Corey L.

DRYER AMANA NED4655EW1 "Customer showed pop, cc dryer takes too long to dry on auto settings on timed it works fine, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, outside flap bent and only opens up about 30%, advised replacing connection to outside also"

Near Linwood Ave, Cleveland, OH 44103
Corina B.

Corina B.

DISHWASHER MAYTAG MDB8989SHZ0 Replaced the panel. Optest ok.

Near Teal Ct, Westlake, OH 44145
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc unit not making enough ice or slow ice production Found icemaker to have error of e5 motor timed out Needs ice maker ; ordrng 1 W11294907 (icemaker), used 1 SHIPPING (shipping and handling) from stock"

Near Pinehurst Dr, Aurora, OH 44202
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced the drawers and the rails. Optest ok.

Near Covington Pl, Avon, OH 44011
Brian M.

Brian M.

WASHER MAYTAG MVWB865GW0 Cc unit won’t power on Found stored code of f6e3 and f6e2 and f2e1 Units will not run or go past error codes Needs UI and control Customer stated that She spoke to a customer rep and that If it needed these parts again that they would replace the machine .; ordrng 1 W11162440 (cntrl-elec) and 1 W11135391 (console)

Near Wembley Ct, Chagrin Falls, OH 44023
Corey L.

Corey L.

WASHER MAYTAG MVWC565FW2 "Customer complaint washer doesn’t fill with water a lot and its vibrating, ran diagnostics no errors, started high spin, light shake is normal operation, showed deep fill feature, unit is operating as designed"

Near Belvidere Ave, Cleveland, OH 44103
Gabriel P.

Gabriel P.

DISHWASHER WHIRLPOOL MDB8989SHZ0 Replace ui. ran diagnostics. opt test ok

Near Westwood Rd, Westlake, OH 44145
Dan H.

Dan H.

WASHER WHIRLPOOL WTW4816FW2 "Installed new control, op test good ."

Near Wheeler Rd, Garrettsville, OH 44231
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL EB21DKXAW00 "CC that the ff section is not cooling. Unit was unplugged when arriving. Found the fan not running has 120 volts to the fan. Will need a new fan. ; ordrng 1 4318017 (Fan), used 1 Shipping from stock"

Near Bauerdale Ave, Parma, OH 44129
Dan H.

Dan H.

RANGE AMANA ACR4303MFS3 "Customer complaint that sometimes elements will be red hot on low and not on high, turned all elements on high, all elements glowed red hot , turned down to low, elements did not maintain red hot glow, unit is operating as designed"

Near E 110th St, Garfield Heights, OH 44125
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Cc: no water or iceFound no water getting to filter. Removed filter. Re installed filter, water filled. Purged water, cycled ice maker. Op test ok"

Near Nela View Rd, Cleveland Heights, OH 44112
Brian M.

Brian M.

DISHWASHER GE GDF620HSJ2SS Cc unit will not stop running Found unit trying to drain and will not stop reset power and unit automatically starts back up and try to fill Found unit also to have a loud clanking noise coming from drain pump Needs drain pump and main control ; ordrng 1 WD21X24900 (Control) and 1 WD19X25180 (Drain pump)

Near Mayfield Rd, Huntsburg, OH 44046
Jason N.

Jason N.

WASHER AMANA NAV5800AWW "Cc unit leaking waterRan wash test on super load size. Let run 10 min, no leaks. Ran spin and drain cycle. No leaks from unit. Unit is dry inside cabinet. Ran another wash test on large size, then drain and spin. No leaks found. Checked all inlet hose connections, drain hose connection. Could not duplicate a leak condition from unit."

Near W Parkway Dr, Madison, OH 44057
Joe O.

Joe O.

WASHER MAYTAG MVWB835DW4 Cc: error codeFound error code f6e2(communication error). Installed ui. Found error code f6e3(communication error). Needs controlControl shows out of stock. Office to reschedule; ordrng 1 W11170706 (cntrl-elec)

Near Dewey Rd, Chesterland, OH 44026
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed new part unit tested good

Near Driftwood Dr, Geneva, OH 44041
Corey L.

Corey L.

DISHWASHER MAYTAG MDB7749SBM1 "Replaced console, op test good"

Near Silsby Rd, Cleveland, OH 44111
Joe O.

Joe O.

RANGE AMANA AGG222VDW4 Cc: not sparkingPulled rear panel. Found harness was not connected to plug. Reconnected. Tested. Op test ok

Near Olympia Rd, Cleveland, OH 44112
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRSF705HBS00 "Cc: noise, not cooling properlyFound temps in ff section at 55 degrees. Found ff evap completely frosted over. Called whirlpool tech line Spoke to Dustin. Found ff evap thermistor out of range. He stated to replace the ff evap fan and evap thermistor. Fan shows out of stock. Office to reschedule; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)"

Near Clarkwood Dr, Chardon, OH 44024
Brian M.

Brian M.

WASHER AMANA NFW5800HW0 Cc unit hangs up mid cycle or takes to long Ran diagnostics found no stored error codes Ran auto test found no issue with unit also followed service bulletin W11401418 which it states the possibility of hot and cold reversed verified that this is not the case Ran another auto test still nothing Advised to watch and call back If issue is more constant

Near Epping Trail, Chardon, OH 44024
Brian M.

Brian M.

DRYER MAYTAG MGDC465HW0 Cc unit not dryer in one cycle takes multiple times to dry Removed vent and found vent to have a wire mesh net stuck in side and a clog Removed clog and wire mesh Ran test cycle unit is now heating up properly OP TEST OK

Near E King St, Chardon, OH 44024
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KFIS29BBMS02 Installed deli board and coil valve Unit is still operating normally OP Test Ok

Near Kingston Dr, Aurora, OH 44202
Jason N.

Jason N.

REFRIGERATOR AMANA ASI2575GRW01 "Cc unit not coolingCustomer showed popCustomer stated it never really got cold enough in ff section and it has not made ice. Temps is ff section reading 52 degrees. Freezer section reading 3 degrees, but no airflow. Checked evap fan, fan motor running at a slow speed, not enough to push air. Checked power to motor, good power at 121v. Unit needs evap fan motor. Freezer light bulb also broken, adding to order.; ordrng 1 8009 (light bulb) and 1 WP2315549 (evap fan motor)"

Near Mathews St, Painesville, OH 44077
Brian M.

Brian M.

WASHER MAYTAG MVWB835DW4 Cc unit has errors and won’t turn on Found stored error of f6e2 Replaced UI and control Ran auto test and calibration

Near Addington Ct, Newbury Township, OH 44065
Corina B.

Corina B.

RANGE MAYTAG MER6600FZ1 Replaced the main control. Brought the core back for return. Heated oven to 350*. Optest ok

Near Chrisfield Dr, Rocky River, OH 44116
Brian M.

Brian M.

DISHWASHER KENMORE 665.13212K902 Cc glass in dishwasher Found the remaining piece in the silverware rack Ran test cycle OP Test Ok

Near Hall St, Chagrin Falls, OH 44022
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS335SDHW02 "Customer complaint that unit is not making ice, confirmed, cycled ice maker , ice maker did not cycle, found ice maker not plugged in, plugged ice maker in, ice maker cycled and filled, op test good"

Near Joseph St, Maple Heights, OH 44137
Jason N.

Jason N.

DISHWASHER KITCHENAID KUDI01ILWH6 "Cc unit smells of electrical when in cycle.Cust stated last 3 cycles the smell has been getting stronger, they’ve quit using it since. Ran wash cycle for 10 min. No smell detected, inspected wiring/control in panel. Nothing found. Checked underneath unit. Found heater terminal burnt off, wire burnt. Unit needs heater element and wire repair. ; ordrng 1 WPW10082892 (heater)"

Near Brookstone Ln, Willoughby, OH 44094
Jason N.

Jason N.

REFRIGERATOR KITCHENAID K2TREFFWWH00 "Cc unit freezer not freezing again, no making ice. Found evap cover and evap frosted over. Set unit into manual defrost, could not get adc board to send power to defrost circuit. Unit needs adaptive defrost board.; ordrng 1 WP2304099 (cntrl-elec19524), used 1 SHIPPING (shipping and handling) from stock"

Near Shaker Blvd, Beachwood, OH 44122
Brian M.

Brian M.

WASHER WHIRLPOOL WTW7120HW0 Cc unit not washing properly Found unit to be functioning as design but concentration on load and go are not set properly and dispensing to much soap causing suds Adjusted load and go Customer not happy and wants to swap product Advised to reach out to whirlpool or retail store

Near Clover Lake Dr, Chardon, OH 44024
Joe O.

Joe O.

DRYER WHIRLPOOL WED8500DR1 "Cc: intermittently drying, customer get shockedTested power. Found unit receiving 245v between l1 and l2. Found unit has 175v between l2 and neutral and 56v between l1 and neutral. Spoke with BJ tested wiring, found outlet is getting voltage through the neutral line. Tested dryer with test box. Dryer is function as designed. Needs electrician for out let."

Near Nicholas Ave, Euclid, OH 44123
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Installed damper. Tested. Op test ok

Near E 236th St, Euclid, OH 44123
Joe O.

Joe O.

REFRIGERATOR AMANA BX21TW "Cc: not cooling properlyFound temps in ff section at 43 degrees, freezer at 34 degrees. Found unit only has a partial frost pattern. Unit pulling 1.4 amps. Spoke with BJ, stated unit may have sucked in air. Needs compressor , evaporator and drier.Evaporator shows no longer available.Customer stated he would not repair if parts could be found."

Near Penniman Dr, Chardon, OH 44024
Brian M.

Brian M.

REFRIGERATOR GE DFE28JSKBSS Cc unit leaking in freezer Found evap pan frozen over Cleared pan and clog from rear of machine OP Test Ok

Near Mayfield Rd, Huntsburg, OH 44046
Corey L.

Corey L.

REFRIGERATOR KENMORE 106.7086299 "Customer complaint fridge warming up milk seems to spoil, temps were 10 in frz and 50 in ff, air flow is good, found top left corner of ff dr not sealing with a 1” gap, door is not able to shut all the way, door is sagging and bottom is hitting ff floor, quoted to use washers between ff door and hinge on top and move to bottom hinge, ok, added washer to bottom of door, applied petroleum jelly to corner of door that has not been sealing correctly and advised customer to reapply jelly for a week to help retrain; used 1 SENIORDISCOUNT (senior discount) from stock"

Near Crossburn Ave, Cleveland, OH 44135
Corey L.

Corey L.

RANGE FRIGIDAIRE FGGF3035RFC "Cc oven smells like gas when starting a bake cycle, confirmed started bake for 350, gas is barely entering burner not enough ignite until several minutes of accumulation, pressure regulator failed; ordrng 1 5304498819 (regulator), used 1 SHIPPING (shipping and handling) from stock"

Near Gerald Ave, Parma, OH 44129
Gabriel P.

Gabriel P.