We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Jefferson, OH 44047
Dan H
Job Details: 04/14/2022
"Customer complaint that unit runs constantly fresh food section temperature at 41 degrees, freezer section temperature at -3 degrees, good frost pattern on evaporator, compressor and condenser fan are running, evaporator fan running, advised customer, your new refrigerator may run longer than your old one due to its high-efficiency compressor and fans. The unit may run even longer if the room is warm, a large food load is added, doors are opened often, or if the doors have been left open. Unit is operating as designed ; saved tckt"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC95EC0AS01
Near Mentor, OH 44060
Joe O
Job Details: 04/14/2022
"Cc: microwave not working/ error codeFound error code f1e5(microwave inverter error). Cycled power. Tested, found error still showing, checked door, inverter and control connections per tech sheet, needs controlControl out of stock. Office to rescheduleIf control does not fix will need inverter; ordrng 1 WPW10486188 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA RANGE
Model ARGS7650E
Near Painesville, OH 44077
Dan H
Job Details: 04/14/2022
"Customer complaint of f9 error and beeping, confirmed, f9 is failure of door lock mechanism, door lock is receiving 120vac , unit needs new door lock mechanism , part is no longer available ; ordrng 1 31933401 (Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Eastlake, OH 44095
Dan H
Job Details: 04/14/2022
"Customer complaint that unit is not cooling, fresh food section temperature at 63 degrees, freezer section temperature at 15 degrees , compressor and condenser fan are running, evaporator fan is running, found control sending a constant 120vac to air damper, air damper is just opening and closing, unit needs new control; ordrng 1 W11293378 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near South Euclid, OH 44121
Manny
Job Details: 04/14/2022
"Cc unit displaying lid not closed, replaced latch opt test ok, strike came broken but dont need (see pics)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near South Euclid, OH 44121
Manny
Job Details: 04/14/2022
"Cc unit not draining. Found unit full of water, vacuum water out removed drain pump and found a rubber band underneath the impeller, pump is seized up replaced pump and ran test cycle, opt test ok"
We serviced a
WHIRLPOOL WALL OVEN
Model WFG535S0LZ1
Near Willowick, OH 44095
Dan H
Job Details: 04/14/2022
"Customer complaint that convection fan is not working and making noise, confirmed , found fan blade in back of of unit bent and hitting cabinet, adjusted fan blade, no noise, fan is working, op test good"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Cleveland, OH 44108
Manny
Job Details: 04/14/2022
"Cc unit has water coming in but nothing happens, ran diagnostics not codes ran test cycle and unit fills but no water in the tub, removed unit from cabinet and unit drain is going to the Basement, ask the customer if the unit is draining to the basement he said yes, unit is draining the water as it fills , advise customer to reroute the drain hose and hooked it up on the garbage disposal and if he still have issues after the drain has been taken care of, to give us a call and well take another look."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Wickliffe, OH 44092
Dan H
Job Details: 04/14/2022
"Customer complaint that vent stays on after cycle is completed, called whirlpool techline spoke to rich, says unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HZ0
Near Mentor, OH 44060
Joe O
Job Details: 04/14/2022
"Cc: display not workingFound all functions working. Display just showing properly? Needs controlCustomer does not want to repair at this time ; ordrng 1 W11159621 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE WASHER
Model WHRE5550H1WW
Near Mentor, OH 44060
Joe O
Job Details: 04/14/2022
"Cc: not running through cyclesFound error code 16(long drain). Ran Diagnostics test cycle. All functions working. Cycled power to unit. Ran light load. Unit filling, and washing. Draining and spinning. Could not duplicate issue. Advised customer it could have been a glitch in control and cycling power may have corrected it. Also built quote for control if issue happens again. Op test ok ; ordrng 1 WH12X10398 (board asm mounted), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Avon, OH 44011
Angel
Job Details: 04/14/2022
"Cc that unit started making a grinding sound after a piece of clothing got caught on the agitator and when you spin the basket by hand you can feel the basket get caught making grinding sound. Confirmed basket seemed like it was getting caught on something so i removed basket to make sure there was nothing underneath it but it was good spin the shaft to the agitator and it coming from the gearcase will need gearcase replaced. Gave estimate to customer and stated they will look into a new unit. Charged service call.; ordrng 1 W11393685 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Avon Lake, OH 44012
Angel
Job Details: 04/14/2022
Replaced console tested for sound. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Painesville, OH 44077
Dan H
Job Details: 04/14/2022
"Customer complaint that unit is not not making ice, fresh food section temperature at 41 degrees, freezer section at -1 degrees, ran ice maker diagnostics found e2(motor lost position ) error , ice maker is not cycling, installed new ice maker ,op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAM00
Near Lorain, OH 44052
Angel
Job Details: 04/14/2022
"Cc that unit is making a clunking sound. Verified and could hear a clunk coming from the ff section found that the damper assembly is bad will need to be replaced it opens and closes and will not stay open causing unit in the ff section to not cool properly. Ordering part customer stated that he will install himself. No need to return.; ordrng 1 W10899382 (Diffuser), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE RANGE HOOD
Model ZVB36SH1SS
Near Painesville, OH 44077
Dan H
Job Details: 04/14/2022
"Customer complaint that unit dropped and now just hums and does not rise up, confirmed, found motor just humming, motor is receiving 120vac , unit needs new motor, part is no longer available ; ordrng 1 WB26X10050 (Motor)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chardon, OH 44024
Jason N
Job Details: 04/14/2022
"Cc unit not spinning outRan diagnostics, found codes f7e1 for unable to reach target rpm and f7e5 for shifter fault. Ran manual functions test. Found actuator not shifting and motor will not turn. Drive components under unit are rusted and corroded. Unit is in basement with sand/mud floor. Unit will need motor, shifter, capacitor and wire harness. Parts not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10890624 (Motor) and 1 W11428524 (Capacitor) and 1 W10913953 (Shifter) and 1 W11448788 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Painesville, OH 44077
Dan H
Job Details: 04/14/2022
"Customer complaint that unit is not drying dishes, ran diagnostics found 7-1(no heat) error code, unit completed test cycle, heater is working, unit needs new control; ordrng 1 W10906426 (Cntrl)"
We serviced a
WHIRLPOOL DRYER
Model LER5636JQ0
Near Beachwood, OH 44122
Joe O
Job Details: 04/14/2022
Cc: not startingFound thermal fuse open. Needs thermal fuse. Replaced thermal fuse. Op test ok; used 1 3392519 () from stock
We serviced a
ROPER DRYER
Model RGD4340SQ1
Near Cleveland Heights, OH 44118
Joe O
Job Details: 04/14/2022
Cc: not heating/not dryingFound no air flow at rear of unit. Found lint screen blocked. Advised customer to clear lint screen every load.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cleveland Heights, OH 44118
Joe O
Job Details: 04/14/2022
"Cc: intermittent interior lights, intermittent waterCustomer stated the interior lights would not come on. The water would not dispense. Stated none of the panels would work either. And they was unsure of the cooling. Lights and water working upon arrival. Found temps in ff section at 39 degrees, freezer at 2 degrees. Found no stored error codes. Tested door switches. Tested power at outlet. Found unit has hot/ground reverse. Need electrician"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Willoughby, OH 44094
Joe O
Job Details: 04/14/2022
Installed ui. Ran auto test. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS8
Near North Royalton, OH 44133
Manny
Job Details: 04/14/2022
"Cc unit leaks every other week, found drain cover in ice cleared ice and checked pea trap op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Lorain, OH 44053
Angel
Job Details: 04/14/2022
Replaced door and steamed out gasket also made sure icemaker cycled and filled. Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Madison, OH 44057
Dan H
Job Details: 04/14/2022
"Customer complaint that unit is making noise, compressor and condenser fan are running, evaporator fan is running, no unusual noises heard, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Strongsville, OH 44136
Manny
Job Details: 04/14/2022
"Cc unit not working, ran diagnostics and found codes: F7E6 MOTOR FAULT, F7E7 MOTOR UNABLE TO REACH TARGET RPM, F0E5 OFF BALANCE LOAD DETECTED. Ran test cycle ; ordrng 1 W11481722 (Actuator) and 1 W10866238 (capacitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Willoughby, OH 44094
Corina B
Job Details: 04/14/2022
"Replaced the control, ui and pump. Ran a calibration. Opt test ok."
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS00
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 04/14/2022
"Found error code f6e9 and f6e6 lost communication need both boards and also f1e0 display error but customer Already has console and lower sensor is corrode gave estimate customer will look around for appliances if is cheaper to fix they will call us back ; ordrng 1 W10801665 (Control) and 1 W11179310 (Control) and 1 W10859573 (Sensor), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Grafton, OH 44044
David R
Job Details: 04/14/2022
Cc bottom oven tray. Oven tray was popped up. Corrected and seated back into place. Unit is good. Op Test Ok.
We serviced a
KENMORE DRYER
Model 110.87872603
Near Mentor, OH 44060
Jason N
Job Details: 04/14/2022
"Cc unit not startingChecked thermals, found thermal fuse open again. Replaced using truck stock part. Ran dryer test cycle. Verified good airflow at vent outlet. Element is not cycling on and off properly. Ran Air dry cycle, element turned on. Checked power at heater relay on control, found relay contacts welded close. Unit needs control board; ordrng 1 WPW10174745 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model DUL100PKB0
Near Painesville, OH 44077
Joe O
Job Details: 04/14/2022
"Cc: burning smell, hot to touch, timer not advancingCustomer stated they ran the unit before bed and they woke up smelling something melting. Came to find smell coming from dishwasher. They stated the panel was hot to touch and upper rack so hot they had to use something to touch it. Stated inside door panel was also hot. They said they played with the timer and got the unit to run. Ran normal cycle. Unit filled and is washing. Timer is advancing. No burning smell, unit is not getting excessively hot. No burn marks on plastic or racks. Could not duplicate issue. Op test ok"
We serviced a
KENMORE WASHER
Model 11021302013
Near Andover, OH 44003
Brian M
Job Details: 04/14/2022
"Cc washer not workingFound gearcase locked up Needs gearcase and washplate ; ordrng 1 W11454372 (Gearcase) and 1 W10843780 (washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Shaker Heights, OH 44120
Manny
Job Details: 04/14/2022
"Cc unit not draining, ran diagnostics and unit is not draining found drain hose routed wrong, fix hose, opt test ok"
We serviced a
GE DISHWASHER
Model GDT635HGJ2WW
Near Beachwood, OH 44122
Manny
Job Details: 04/14/2022
"Cc unit not working, unit will need wires harnesses and main control, son stated they wont proceed with the repair, due to the cost, ; ordrng 1 WD21X24900 (Control) and 1 WD21X23559 (dishwasher jumper ha) and 1 WD21X21690 (harness asm ac) and 1 WD21X23416 (harness asm dc), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near LaGrange, OH 44050
David R
Job Details: 04/14/2022
"Customer had POP, within first year. Cc unit when dispensing ice motor sticking and not sending out ice or not moving from crushed to cubed. Verified, icemaker Aug motor keep turning making sound but not actually tuning ice bucket to dispense ice. Not moving from crushed to cubed on UI. Ordering UI, motor, ; ordrng 1 W11284720 (Ui) and 1 W11185686 (Container) and 1 W11310391 (Motor) and 1 WPW10309866 (Solenoid) and 1 W11378860 (Washer) and 1 WP63052-2 (Impeller)"
We serviced a
FRIGIDAIRE FREEZER
Model GLFU2067FW7
Near Chagrin Falls, OH 44023
Brian M
Job Details: 04/14/2022
"Cc unit not cool Found compressor on and running super hot No frost pattern Advised on sealed system repair Evap and compressor ; ordrng 1 5304478809 (compressor) and 1 297414901 (Evap) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Mantua, OH 44255
Brian M
Job Details: 04/14/2022
Cc veggies are freezing in left bin Verified left bin frozen fruit abs veggies Interactive guide was no help No error codes Ran all test and called whirlpool Left vent blowing air up right sucking in Video called whirlpool 7733435240Said to order all freezer evap parts to see what one has the cc damper Engineering dont know what part is exactly needed ; ordrng 1 W11028946 (Cover) and 1 W11455373 (Fan) and 1 W11032663 (Cover) and 1 W11028948 (Cover)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Highland Heights, OH 44143
Corina B
Job Details: 04/14/2022
"CC that the unit does not start. Confirmed no error codes. Run in diag correctly. When starting the unit is will lock and agitate. Will need a new control. Customer is going to call whirlpool ; ordrng 1 W11419215 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Chardon, OH 44024
Jason N
Job Details: 04/14/2022
Cc unit needs front panel replaced due to damageReplaced front panel using customer supplied part. Op test good. Customer satisfied with appearance.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Chardon, OH 44024
Jason N
Job Details: 04/14/2022
"Cc unit spray arms not workingRan diagnostics, found codes 4-3 for motor not running and 7-1 for no heat. Wash pump did not turn on during test cycle. Replaced pump and motor assembly using customer supplied pre Id part. Ran diagnostics cycle in entirety to reinitialize heater circuit. Op test good."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Lyndhurst, OH 44124
Corina B
Job Details: 04/14/2022
Replaced the hinges. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Painesville, OH 44077
Joe O
Job Details: 04/14/2022
"Cc: drum looseCustomer stated loose drum, and someone kept using it. Found suspension rods worn. 1 suspension rod out of place. Needs suspension rodsAdvised customer running off balance could have damaged basket and or tubCustomer does not want to repair at this time ; ordrng 1 W10780048 (suspension), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Willoughby Hills, OH 44094
Jason N
Job Details: 04/14/2022
"Cc unit not powering on, stopped in mid cycleFound unit stopped in drain and spin cycle. Control is powered on and active. Unit will not drain out. Found broken wiring at drain pump connector. Repaired wiring. Unit drained out when powered up. Ran spin and drain test, all functions passed. Op test good."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Highland Heights, OH 44143
Jason N
Job Details: 04/14/2022
"Cc oven temperature not accurate when baking Checked elements, found bake element physically open. Unit needs bake element. Part not showing in stock at Marcone, office to contact customer with next service date.; ordrng 1 W10779716 (Bake element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Bentleyville, OH 44022
Corina B
Job Details: 04/14/2022
"CC that the unit is not cooling. Confirmed. 77. The inverter is flashing 3xs. Ohmed out the compressor 6.7 ohms. Tested the compressor with the tester. Turned on. Will need an inverter.; ordrng 1 W10629033 (Inverter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Broadview Heights, OH 44147
David R
Job Details: 04/14/2022
"Replaced lights, good, all working. Tried to replace door that customer has, but cabinets are to far out, will need a second tech to come and help move unit; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ04
Near Sheffield, OH 44054
Angel
Job Details: 04/14/2022
"Cc that water filter was leaking. Verified and found that the filter housing leaks if you remove the filter unit will need filter housing replaced. Gave customer estimate and said they will leave like that for now. Charged service call.; ordrng 1 WPW10121138 (Filter housing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rootstown, OH 44272
Brian M
Job Details: 04/14/2022
Installed filter head tried original filter no flow Customer had new filter and it flowed but didnt have great pressure According to whirlpool its a clogged filter Customer to order and replace
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Strongsville, OH 44149
Gabriel P
Job Details: 04/14/2022
"Found drain pump blade broken and replace drain pump and heater cause of recall,then ran calibration and auto test"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Elyria, OH 44035
Marie V
Job Details: 04/14/2022
Cc that the oven does not works and panel. Confirmed found wire burned at terminals block. Do not have power cord on truck. Have to order parts. ; ordrng 1 8171385RC (Power cord stove) and 1 W11416047 (Harness wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near North Olmsted, OH 44070
Marie V
Job Details: 04/14/2022
"Recovered refrigerant and replaced compressor and filter drier. Set unit into a vacc, 29*. Filled unit back up 5.0 oz. Pressure going down. Good frost pattern. Advice cust to allow 24 hours to reach normal temps."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Brecksville, OH 44141
David R
Job Details: 04/14/2022
Adjusted are good. Corrected placement of 2nd rack. Customer tested. Good. Op Test Ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Pepper Pike, OH 44124
Jason N
Job Details: 04/14/2022
Cc unit detergent dispenser door broke Replaced detergent dispenser using customer supplied pre Id part. Op test good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Bentleyville, OH 44022
Corina B
Job Details: 04/14/2022
CC that the unit is not drying the dishes. Ran diag no codes. Unit was at the end of a cycle. Heater is on. Found no rinse aid in the dishwasher. Advised cust to run the hot water and use rinse aid. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Bentleyville, OH 44022
Corina B
Job Details: 04/14/2022
Replaced the control. Opt test n/g. Will need a pump and motor. Brought the core back for return ; ordrng 1 W11460946 (Pump and motor)
We serviced a
KENMORE WASHER
Model 110.506211
Near Cleveland, OH 44102
Angel
Job Details: 04/14/2022
Cc that unit was not draining. Verified and unit was halfway with water so i tried to put unit into a spin and drain and unit spun and drained the water as should so i put unit into a normal short cycle to test it and it filled washed and drained as should can not find any issues with unit called BJ to see if he had any other ideas but said we can not guess if everything is working. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Cleveland, OH 44102
Angel
Job Details: 04/14/2022
Cc that icemaker stopped working. Verified and found icemaker stopped mid cycle tested icemaker and it would not cycle tried reseting unit to get icemaker to start but did not work. Unit will need icemaker replaced. Replaced icemaker made sure it cycled and filled. Opt test ok.; ordrng 1 W10884390 (Icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH989AWB3
Near Berea, OH 44017
Gabriel P
Job Details: 04/14/2022
"Bad drain hose installation and also start and cancel button not responding ; ordrng 1 W10811157 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Lorain, OH 44052
Angel
Job Details: 04/13/2022
Replaced wash pump tested unit. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB980BG0
Near Euclid, OH 44132
Jason N
Job Details: 04/13/2022
"Cc unit not spinningRan diagnostics, found code f71 for suds and f32 for long drain. Ran auto test, found unit draining very slowly. Unit needs drain pump. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WPW10409079 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Chesterland, OH 44026
Jason N
Job Details: 04/13/2022
Cc unit powers offCustomer stated issue may be related to arc fault circuit unit is running on. Unit is powered on a working properly at this time. Customer is going to monitor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Euclid, OH 44132
Corina B
Job Details: 04/13/2022
CC that the upper rack clip fell off. Confirmed. The adjuster for the rack fell off and the clip o the rail fell off. Reinstalled both clips. Opt test ok
We serviced a
MAYTAG DRYER
Model MGD7230HC0
Near Grafton, OH 44044
David R
Job Details: 04/13/2022
Cc no sounds from unit. Cycle signal options will show its changing between no-high sound but still no sounds audible. Ordering Ui control panel. ; ordrng 1 W11413567 (Panel control)
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Olmsted Falls, OH 44138
Angel
Job Details: 04/13/2022
Cc that unit made a clicking sound when going into a spin. Ran diagnostics and no error codes tried doing a manual spin and agitation and no sound besides the click it makes when changing from agitating to a spin explained to customer about the sound and why it makes it looked underneath unit and everything looked good and pulley was tight the only thing i did find was that the agitator was a little wobbly so i retightened screw. Also ran a drain/spin which that was where she was having the problem and unit sounded normal customer stated she only heard the sound once on Sunday but having heard it since. Opt test ok.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Chesterland, OH 44026
Jason N
Job Details: 04/13/2022
"Cc unit fault code f3e1Found f3e1 for drawer temperature sensor open or shorted. Could not install temp sensor, pre Id part is for oven, harness is too short. Ordering correct part. Customer wants cancellation list for Friday as she is cooking for Easter Sunday. ; ordrng 1 W10720530 (Temp sensor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Brecksville, OH 44141
Manny
Job Details: 04/13/2022
"Replaced door, customer stated that the Fc door switch not working properly and gets stuck. Verify and FC light wont come on unless the switch gets tapped on. Unit will need a light switch.; ordrng 1 W11396033 (Light switch)"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Cleveland, OH 44111
Marie V
Job Details: 04/13/2022
"Replaced gearcase, agitator slider and drain pump . Ran auto test and calibration. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Euclid, OH 44132
Corina B
Job Details: 04/13/2022
Replaced the ice maker. Cycled. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model LXR9245EQ1
Near Richmond Heights, OH 44143
Jason N
Job Details: 04/13/2022
Cc unit agitating not washing clothesFound agitator dog gears worn out. All other operations tested good. Unit needs dog gear kit. ; ordrng 2 285811 (Cam agit kit)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Richmond Heights, OH 44143
Jason N
Job Details: 04/13/2022
"Cc unit freezer not cold enough and ice maker not working.Found freezer section not cold enough to freeze product or make ice. Pulled evaporator cover, found only 1/4 coils on evaporator with frost. Unit has refrigerant leak, will need evaporator and compressor. Evaporator not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WP2188822 (Evaporator) and 1 W10507884 (Compressors) and 1 WPW10143759 (Filter drier)"
We serviced a
KENMORE WASHER
Model 110.22352511
Near Strongsville, OH 44136
Angel
Job Details: 04/13/2022
"Cc that unit is not turning on. Verified power and was good but the control boards led light is mot on unit will need control board replaced. Gave estimate to customer and stated they rather buy a new unit. Charged service call.; ordrng 1 W11162442 (Control board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QKS01
Near Cleveland Heights, OH 44118
Jason N
Job Details: 04/13/2022
"Installed main control and UI. Powered up unit, let all functions start up. Advised customer to allow up to 24 hrs for unit to return to desired temperatures. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Strongsville, OH 44136
Angel
Job Details: 04/13/2022
Cc that unit was freezing stuff on ff section and freezer was not. Verified temperatures and ff section was at 28* and freezer was at 10* ran step 40 in Diagnostics and noticed that when it was doing step 5 which freon is supposed to be coming in to the evaporator and it was not not so I recovered the freon switched the capillary lines on the 3 way valve put into a vacuum and recharged with 4.5oz of R134a and than ran step 40 again and evaporator started building up frost. Asked customer to wait 24hrs for proper cooling and if any issues to call us back. Opt test ok.
We serviced a
SAMSUNG DRYER
Model dve45m5500za3
Near Cleveland, OH 44110
Jason N
Job Details: 04/13/2022
"Cc unit not heating Check power into unit, good at 264v. Checked all thermals, all checked good. Found burnt L black wire at terminal block, screw holding wire in terminal block is too small causing a loose connection. Replaced wire terminal, and screw using truck stock terminal kit. Ran dryer timed dry heat test, good heat. Op test good. ; used 1 279320 (BLOCK-TERM) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Painesville, OH 44077
Joe O
Job Details: 04/13/2022
"Cc: error codes, not spinningFound error codes f3e1(pressure system fault) f7e0(loss of power). Ran normal cycle, pressure system functioning. Found excessive suds in unit. Advised customer of over suds and soap usage. Found customer is using heavy duty(10x) detergent. Ran auto test and calibration. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bay Village, OH 44140
Gabriel P
Job Details: 04/13/2022
Found fresh food section evaporator frozen there is a service pointer ordering parts needed also drip pan warp ordering whats needed; ordrng 1 W11256332 (Evap cover) and 1 W11087438 (Motor fan) and 1 WPW10675033 (Control) and 1 W11577100 (Ui) and 1 W11457241 (Drip pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Cleveland, OH 44109
Gabriel P
Job Details: 04/13/2022
"Replace door ,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Chesterland, OH 44026
Brian M
Job Details: 04/13/2022
Cc unit not spinning Found capacitor not sending full voltage Needs cap ; ordrng 1 W11428524 (Cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44119
Corina B
Job Details: 04/13/2022
CC that there is water leaking. Confirmed. Found a pin hole in the plastic waterline. Advised cust to replace with a braided flex line or copper. Opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Strongsville, OH 44136
David R
Job Details: 04/13/2022
"Cc unit icemaker not working. Stuck in down twist position. Went into diagnostics, slow groan from icemaker but not moving. Getting correct power, icemaker motor not working correctly. Needs icemaker. Ordering.; ordrng 1 W11557001 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Brecksville, OH 44141
David R
Job Details: 04/13/2022
"Replaced bottom spray arm. Tested, good. Op Test Ok ."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Novelty, OH 44072
Brian M
Job Details: 04/13/2022
Cc unit not washing properly Found unit to need valve filter cleaned on cold side and to be leveled Ran calibration OP Test Ok
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Cleveland, OH 44113
Marie V
Job Details: 04/13/2022
Replaced glass door. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Broadview Heights, OH 44147
David R
Job Details: 04/13/2022
"Cc made a light crack noise and the washer will not go through cycle ever since. Found F6E3 acu Error, fuse on control couldve popped and broke. Also found hot and cold water reversed. Ordering control*** make sure to correct hot and cold water lines, just switch them over. ; ordrng 1 W11322903 (Main control)"
We serviced a
GE REFRIGERATOR
Model PFSS6PKXCSS
Near Mentor, OH 44060
Joe O
Job Details: 04/13/2022
"Cc: noise, ice maker not workingCustomer stated unit making noise when ff evap fan running. Stated 6 months ago he removed rear panel for similar issue and had ice/frost build up behind evap cover. Found temps at 46 in ff section, and 0 in freezer. Ohmed out defrost heater circuit. Found bimetal closed. Unit not defrosting. Found ice maker failed. Needs ice maker, ff evap fan motor, and controlControl discontinued.; ordrng 1 WR60X10254 (asm motor fre.) and 1 WR55X10998 (pba main(discontinued)) and 1 WR30X10131 (ice maker asm)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Seven Hills, OH 44131
David R
Job Details: 04/13/2022
"Customer had POP 5/7/21. Cc unit not cleaning clothes properly. Found SP, W11531483, replaced actuator t/s. Plugged unit back in. Heard a popping noise. Control wont light up now. New actuator couldve shorted control. Ordering control, actuator, harness. ***Replace control and actuator first. ; ordrng 1 WPW10006355 (Actuator) and 1 W11399433 (Control) and 1 W11545744 (Harness), used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL COOKTOP ELE
Model KCED606GSS01
Near Willoughby, OH 44094
Joe O
Job Details: 04/13/2022
Cc: cooktop hot light onFound contacts in element closed. Needs right element; ordrng 1 W10823727 (elmnt-surf)
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near Willoughby, OH 44094
Joe O
Job Details: 04/13/2022
Cc: burn marks on rear ventAdvised customer the darkening of the vent is normal due to heat. Unit functioning as designed. Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard?associated with this type of vent hose and advised cust to replace with a semi?rigid metal hose to?prevent fire hazard. Op test ok
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES7JS00
Near Brecksville, OH 44141
Manny
Job Details: 04/13/2022
"Found p6 connector no plug in all the way, reconnected p6 and unit is heating, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Madison, OH 44057
Dan H
Job Details: 04/13/2022
"Installed new control,p and thermistor, cleared evaporator , found evaporator fan motor not running, unit needs new fan motor ; ordrng 1 W11249952 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model LA5668XTW0
Near Newburgh Heights, OH 44105
Gabriel P
Job Details: 04/13/2022
Found gfi trip also found cord plug in wrong correct issue unit working
We serviced a
WHIRLPOOL RANGE
Model SF362LXSS0
Near Mentor, OH 44060
Joe O
Job Details: 04/13/2022
"Cc: oven not heatingFound dsi board receiving proper power. Oven not igniting or sparking. Needs dsi boardCustomer does not want to repair at this time; ordrng 1 WPW10331686 (module,spark), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE OTR MICROWAVE
Model JVM1790SK01
Near Maple Heights, OH 44137
Manny
Job Details: 04/13/2022
"Cc start button not working, verified and unit wont start, removed control panel and checked interlock switches and they pass, when reinstalling the console noticed a crack on the board, unit will need console assembly and control, control panel is showing discontinued. Customer stated she has a home warranty and she would send them the information and see what they can do. ; ordrng 1 WB27X10866 (microwave main contr) and 1 WB07X10977 (control panel asm), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WINE COOLER
Model KUWL304CSS00
Near Chagrin Falls, OH 44022
Brian M
Job Details: 04/13/2022
Cc unit not starting Found relay open Replaced using truck stock OP Test Ok ; used 1 8201786 (STARTER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW02
Near Brooklyn, OH 44144
Angel
Job Details: 04/13/2022
Cc that unit was not making ice after they replaced water filter. Verified temperatures and ff section was at 42* and freezer at 16* but it was not running and also checked ice bin and unit was making ice asked them if they flushed the water for about 5mins or at least 3 gallons of water to get all carbon and air bubbles from the lines and said that they didnt explained to them about issues they can have and made sure ice maker cycled and filled and it did also had ice in the mold. Can not find any issues at the moment explained to customer that i lowered the temperature on the freezer a little because the ice maker has to have the right temperature to produce ice. Asked her to monitor for now. Opt test ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS07
Near North Royalton, OH 44133
Corina B
Job Details: 04/13/2022
"Called t/l rich check the outlet make sure there is no ghost voltage on the neutral and ground wire. No lights interference. Checked the outlet, good. Checked for ghost voltages none. FaceTimed BJ. Called t/l Bruce checked the cabinet, straight. Same file number as before. Can not duplicate the problem. Advised cust to call consumer assistance"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Mentor, OH 44060
Joe O
Job Details: 04/13/2022
"Cc: noiseFound error codes f7e4(basket re engagement failure). Ran auto test. Found cam worn. Replaced cam. Ran auto test. Found shifter failed. Needs actuator; ordrng 1 W11481722 (Actuator), used 1 W10721967 (PULLEY) from stock"
We serviced a
KENMORE WALL OVEN
Model 911.3022991
Near Beachwood, OH 44122
Manny
Job Details: 04/13/2022
"Cc oven wont heat up, set unit to bake and display when back to the standby screen and cancel the bake, try broil and it gets canceled again, unit will need a main control but part is discontinued.; ordrng 1 WB27T10327 (Control panel), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
IKEA WALL OVEN
Model IBS550DS00
Near Pepper Pike, OH 44124
Manny
Job Details: 04/13/2022
"Cc unit fan is noisy, ran convection hear a clicking noise coming from the convection fan, removed cover nothing abnormal with the fan reinstalled cover and ran covect again but cant hear the noise advise customer to monitor the unit and if the noise returns to give us a call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Euclid, OH 44119
Jason N
Job Details: 04/13/2022
"Cc unit not coolingFound unit slightly cool in both sections. Compressor is running. Pulled evaporator cover, no frost on evaporator coils. Unit has refrigerant leak, will need sealed system repair. Customer declined repair, collected service."