We serviced a
FRIGIDAIRE FREEZER
Model LFFH17F3QWC
Near Mentor, OH 44060
Joe O
Job Details: 11/10/2021
"Cc: freezing in bottom of freezerFound drain plugged with ice. Adjusted angle of drain tube. Cleared drain. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cleveland, OH 44128
Corina B
Job Details: 11/10/2021
"CC that the soap is not dissolving. Confirmed. Ran diag F4e3 wash motor not running f7e1 no heater. Checked the control 0 volts. Will need a new control and pump. ; ordrng 1 W11305308 (Control) and 1 W11085683 (Pump and motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Chagrin Falls, OH 44022
Jason N
Job Details: 11/10/2021
"Cc unit not advancing cycleRan diagnostics, found codes f8e1 for long fill and f8e6 for no fill. Ran manual fill tests, very little water coming in on both hot and cold sides. Checked pressure at unit connections, good water pressure in to unit, inlet valve screens plugged solid with sediment. Unit needs inlet water valve. ; ordrng 1 W11205048 (Inlet valve)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL9
Near Willoughby Hills, OH 44094
Joe O
Job Details: 11/10/2021
"Installed gaskets, float assembly, dispenser, and housing. Ran test cycle. Found upper spray arm and hanger broken. Needs upper spray arm and hanger. Hanger shows no longer available. Advised customer someone will be in contact; ordrng 1 WPW10082841 (arm-spray) and 1 W10082832 (holder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Broadview Heights, OH 44147
Corina B
Job Details: 11/10/2021
"CC that the ice maker fell down and the freezer handle came off. Confirmed. Found the bottom screw missing for the ice maker, reattached the ice maker. The handle for the shoulder bolt came off. Reattached the shoulder bolt and the handle. Cycled the ice maker, filled. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Mayfield Heights, OH 44124
Jason N
Job Details: 11/10/2021
Cc unit has ice buildup on bottom of freezer sectionFound evaporator drain iced over. Cleared ice from freezer bottom and steamed out drain hole. No obstructions in drain tube. Adjusted drain hole heater extension and drip tray to ensure no standing water will remain after defrost cycle. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near University Heights, OH 44118
Corina B
Job Details: 11/10/2021
"CC That the unit is not spinning. Ran diag no codes. Ran a manual agitate and spin, good. Ran a calibration. Found change in between the washplate and basket. Removed the change. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full. Opt test ok."
We serviced a
GE WASHER
Model Gfwr2705h1mc
Near Gates Mills, OH 44040
Jason N
Job Details: 11/10/2021
"Cc unit loud noise when in spin Checked basket for abnormal movement, found excessive movement up and down and a clunking noise in rear of basket. Possible basket support is broken. Unit will need basket, and tub rear. Customer not repairing, estimate only. ; ordrng 1 WH45X10137 (Basket) and 1 WH45X10136 (Rear tub)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near North Ridgeville, OH 44039
Marie V
Job Details: 11/10/2021
"Cc that the unit has an error code. Ran diag found F9E1 draining product, f8E2 inlet water valve failure. Called whirlpool tech line spoke with Adrian, 7732204816. Unit will need rain pump . Office will contact ; ordrng 1 W11412291 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET9FHTXMQ03
Near Euclid, OH 44132
Corina B
Job Details: 11/10/2021
"CC that the unit is leaking water. Confirmed. Found the water housing is leaking. Will need a new housing. Advised cust to replace the saddle valve with an inline valve ; ordrng 1 WP2225521 (Housing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICRO/OVENCOMBO
Model KEHU309SSS06
Near Bay Village, OH 44140
Gabriel P
Job Details: 11/10/2021
"Found error f6e0 lost communication gave estimate but ui is discontinued cannot be repairable,opt test ok ; ordrng 1 WPW10160958 (Control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID RANGE
Model KGSS907SSS00
Near Bay Village, OH 44140
Angel
Job Details: 11/10/2021
"Cc that oven is not working. Tried to preheat oven but the gas valve would click and shut off. Took off gas valve wires and tested from common to pin 1 and had 204ohms and tested from common to terminal 3 and was opened will need gas valve replaced. Gave customer estimate paid for part and service call customer stated that they will install themselves. Opt test ok.; ordrng 1 WP9763716 (Gas valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Amherst, OH 44001
Angel
Job Details: 11/10/2021
Replaced drip pan kit with all service pointer parts and fan with harness and thermistors also added the silicone around the bottom of the drip pan like techline said to do explained to customer the process and let him see for himself as well. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYB3
Near Lorain, OH 44052
Angel
Job Details: 11/10/2021
Cc that unit is not working correctly. Ran unit to verify and wash pump is not running took off front panel on door and checked power at control board and it is sending 120vac to wash pump but not running unit will need wash pump assembly replaced. Gave customer estimate and they decided they would go shopping for a new one. Do not order part.; ordrng 1 WPW10605057 (Pump assembly)
We serviced a
WHIRLPOOL COOKTOP ELE
Model WCG97US6HS00
Near Painesville, OH 44077
Jason N
Job Details: 11/10/2021
Cc unit cooktop needs replaced due to damage Replaced cooktop using customer supplied pre Id part. Customer satisfied with appearance. Op test good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorain, OH 44053
Angel
Job Details: 11/10/2021
"Cc that unit is not displaying anything or working. Confirmed unit is completely dead check power at outlet and was good. Checked power to main power and has 120vac control board light is not turning on. Also looked under washer and gearcase is leaking oil as well. Will need main control board and gearcase replaced. Gave customer estimate they stated they will not fix paid service call only.; ordrng 1 W11419171 (Main control) and 1 W11423759 (Gearcase) and 1 W10734521 (Slider), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MGD8000AG1
Near Eastlake, OH 44095
Corina B
Job Details: 11/10/2021
CC that there is a loud noise. Confirmed. Found the support rollers worn. Replaced the dryer repair kit. Cleaned dryer out. Opt test ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Strongsville, OH 44136
David R
Job Details: 11/10/2021
Today Replaced harness and gearcase and harness. Missing screws and rotor to complete repair. Ordering. ; ordrng 1 W11260238 (Rotor) and 8 W11027980 (Screws)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Strongsville, OH 44149
David R
Job Details: 11/10/2021
"Replaced door ice adapter, diffuser and thermistor. Let customer know if they do not use ice often, ice is likely to clump up together. Let know at that point to get dump bin and start fresh. Advised before of air flow circulation. Unit test good, op test ok."
We serviced a
IKEA DISHWASHER
Model IDT830SAGS0
Near Oberlin, OH 44074
David R
Job Details: 11/10/2021
"Replaced lower spray arm. Ran diagnostics, tested. Good. Op test ok."
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Elyria, OH 44035
Marie V
Job Details: 11/10/2021
"Cc that the pain is coming off confirmed, is on the bulk heat. Ordering part.; ordrng 1 W11299301 (Bulk head)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Avon Lake, OH 44012
Gabriel P
Job Details: 11/10/2021
Found water inside unit drain water and ran diagnostic but pump still not turning on check voltage going to it 0 check voltage on control 0 and also check ohms on pump is 2.2 needs new pump and control ; ordrng 1 W11543997 (Control) and 1 W11399437 (Pump drain)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVS01
Near Cleveland, OH 44108
Joe O
Job Details: 11/10/2021
"Cc: ice tray stuckFound ice bin stuck, and auger not moving. Found cube jammed auger, and caused unit to freeze to auger shaft. Steamed ice. Removed bin. Advised customer to pull bin and clean periodically. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB800VQ0
Near Painesville, OH 44077
Joe O
Job Details: 11/10/2021
Installed bearing kit and hub. Ran test cycle. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/10/2021
Cc unit randomly stops making ice then starts again Found fill tube frozen again Ohmed heater not in range Needs fill tube assembly Customer wont be back in town until the 6th of December ; ordrng 1 W11230096 (tube-water)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ashtabula, OH 44004
Dan H
Job Details: 11/10/2021
"Installed new fill tube, op test good"
We serviced a
WHIRLPOOL RANGE
Model WVW53UC6LS0
Near Painesville, OH 44077
Joe O
Job Details: 11/10/2021
Installed chimney. Found chimney only held up by 1 screw. Advised customer due to chimney bracket being angled we cannot add another screw. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Middlefield, OH 44062
Brian M
Job Details: 11/10/2021
Cc led out in freezer Replaced led OP Test Ok
We serviced a
ADMIRAL DRYER
Model AGD4675YQ0
Near Madison, OH 44057
Dan H
Job Details: 11/10/2021
"Customer complaint that unit is not heating, confirmed, found thermal fuse open, jumped out, unit heated, installed new thermal fuse, op test good ; used 1 3392519 () from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Mantua, OH 44255
Brian M
Job Details: 11/09/2021
Cc of noise Found idler and belt damaged Replaced using truck repair kit OP Test Ok ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
FRIGIDAIRE MICROWAVE
Model FPBM189KFB
Near Painesville, OH 44077
Joe O
Job Details: 11/09/2021
"Cc: not heatingFound unit pulling 8 amps. Magnetron excessively loud. Needs magnetron and rectifierCustomer does not want to repair at this time ; ordrng 1 5304467670 (rectifier) and 1 5304467693 (magnetron), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Strongsville, OH 44136
David R
Job Details: 11/09/2021
Replaced evap fan harness in FF and evap drip pan. Give 24 hrs to return to normal temps.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Broadview Heights, OH 44147
David R
Job Details: 11/09/2021
"Replaced front panel. Tested, good. Op test ok."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Euclid, OH 44119
Jason N
Job Details: 11/09/2021
"Cc unit not heating Found no gas connection to dryer, no gas line available for dryer. Customer stated she thought this was an electric dryer, advised her its a gas unit."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Painesville, OH 44077
Joe O
Job Details: 11/09/2021
Installed control. Attempted to enter diagnostics. Unit will not allow entry into diagnostics cycle. Attempted to run normal cycle. Unit went directly to spin cycle. Checked voltages on control. Per test 1 on tech sheet. Needs control; ordrng 1 W11498796 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Mayfield Heights, OH 44124
Corina B
Job Details: 11/09/2021
"CC that the heater does not turn on. Ran diag f7e1 no heat, f7e2 heater stuck on. Ran a calibration. Heater turn on. The light wash light stays on. Will need a new control and ui. ; ordrng 1 W11368631 (Control) and 1 W10803367 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model gb2fhdxws07
Near Olmsted Falls, OH 44138
Gabriel P
Job Details: 11/09/2021
"Found lever not dropping advise customer that she might need and icemaker but at least is making ice so she doesnt have to worry about replacing it right now she said she will use it like that until it dies,opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Mayfield Heights, OH 44124
Corina B
Job Details: 11/09/2021
"CC That the unit is not heating, confirmed. Found the thermal fuse open. Found the element sagging. Replaced the fuse and the element. Advised cust to clean the lint screen with water. Opt test ok. ; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"
We serviced a
GE MICROWAVE
Model DVM7195EF1ES
Near Aurora, OH 44202
Brian M
Job Details: 11/09/2021
"Cc unit not heating Found transformer not sending power to mag Needs transformer and magnetron ; ordrng 1 WB27X10910 (trans h.v.) and 1 WB27X11079 (magnetron), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Brook Park, OH 44142
Angel
Job Details: 11/09/2021
Cc that unit is still leaking. Ran unit to test and found that the unit is leaking from all four corners from the top when the washer goes into a spin. Replaced tub ring and tested unit again and still did the same thing checked for any cracks or something unsual but from eye sight could not pin point anything thinking it has hair line cracks causing issue will need to replace outer tub. Ordering part. Office to reschedule part out of stock.; ordrng 1 W10371566 (Tub)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHG2366PF0
Near Cleveland, OH 44125
Corina B
Job Details: 11/09/2021
"CC that the ice maker is not working. Confirmed. Ice maker cycles, water not coming out. Checked the valve has 120 volts. Will need a new valve. ; ordrng 1 242252702 (Valve) and 1 ULTRAWF (Filter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model KEDS100VAL2
Near University Heights, OH 44118
Corina B
Job Details: 11/09/2021
"CC that the oven does not heat and the two back burners do not work. Confirmed. Found a burn mark on the bake element. Right back burner was not inserted correctly. The left back burner is open. Will need a bake element and a burner. ; ordrng 1 WP308180 (Elem) and 1 WP660533 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44109
Gabriel P
Job Details: 11/09/2021
Found unit at 75 degrees notice compressor was not running confirm it was not and found overload and started burn replace from truck stock compressor started and started feeling cooler advise customer to wait 24 hour before adding food in ; used 1 8201786 (STARTER) from stock
We serviced a
AMANA REFRIGERATOR
Model SQD25NBL
Near Aurora, OH 44202
Brian M
Job Details: 11/09/2021
Installed auger motor OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Berea, OH 44017
Manny
Job Details: 11/09/2021
"Cc timer is not working on time dry, place unit in time dry on 20 mins watch timer as it reached cool down. Timer is working, customer stated that timer works sometimes, cant duplicate issue, quoted customer for the full repair, customer will contact Maytag and see if she gets a concession for the timer a d call us to proceed ; ordrng 1 WPW10185982 (Timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYH3
Near Middleburg Heights, OH 44130
Manny
Job Details: 11/09/2021
Replaced door springs opt test ok
We serviced a
GE REFRIGERATOR
Model PSS26SGPASS
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/09/2021
"Cc no ice or water Can hear valve opening and closing But filter head has no pressure at filter Needs filter head ; ordrng 1 WR17X22074 (Filter head), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FSX00
Near Shaker Heights, OH 44120
Corina B
Job Details: 11/09/2021
"CC that the unit is not making ice. Confirmed. Checked the optic eyes, flashes twice. Solid when the flap is closed. Jumped t to h did not cycle. Will need an ice maker ; ordrng 1 WPW10277450 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS
Near Chagrin Falls, OH 44022
Brian M
Job Details: 11/09/2021
Cc unit not making selections Found UI not responding to all inputs Needs ui Office to schedule parts not in stock ; ordrng 1 W11460947 (Console)
We serviced a
MAYTAG RANGE
Model MER6600FW1
Near Olmsted Township, OH 44138
Angel
Job Details: 11/09/2021
"Cc that the cooktop on warning light wont turn off. Pulled out unit and verified the switched disconnected the L1 to cut the power off on the switch individually to verify which one is shorted. Found that disconnecting the right front burner switch the light will go out will need to replace the right front burner switch. Gave customer estimate customer said they will leave like that for now they will not fix. Do not order part.; ordrng 1 WP3149400 (Infinite switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Westlake, OH 44145
Angel
Job Details: 11/09/2021
Cc that unit is not sensing properly and finishes as soon as you start a cycle or wet clothes at the end of the cycle.Ran diagnostics and found a F0E3 error code overload and F7E6 motor fault. Tried running a load and as soon as i started the cycle it tried to sense and unit said it was finished will need main control board and drive motor because it is louder than usual when running and also had the fault for the motor. I tried replacing the shifter to see if it wasnt reading the speed of the motor and basket correctly but still worked the same. Ordering parts.; ordrng 1 W11026785 (Drive motor) and 1 W11567712 (Control board)
We serviced a
GE DBL WALL OVEN
Model JT3500SF2SS
Near Avon, OH 44011
Angel
Job Details: 11/09/2021
"Cc that unit when using the upper oven will display a F20 error code customer says that if they reset it and use it it will start working but than display it again. F20 error code is for overheating I took off the temperature probe and tested it and was at 1084 kohms at room temperature, unit will need main board replaced. Customer said that they will think about it and if they decide to go with the repair they will call the office. Just an estimate for now.; ordrng 1 WB27X25346 (Control board) and 1 WB27T11465 (Overlay), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Solon, OH 44139
Brian M
Job Details: 11/09/2021
Cc of leak Ran test cycle could not verify or see leak but see water remains running down from dispenser area possibly a dispenser issue Ordering dispenser ; ordrng 1 W11465532 (Dispenser)
We serviced a
KITCHENAID DISHWASHER
Model KDTE504DSS0
Near Elyria, OH 44035
Angel
Job Details: 11/09/2021
Cc that unit bottom rack plastic piece melted with heating element. Confirmed found the baskets plastic bracket that goes into the track to hold it in place came off and melted on the heating element. I replaced the part made sure it was on properly and sliding as it should and also tested the unit. Unit is working and heating as designed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Brooklyn, OH 44144
Manny
Job Details: 11/09/2021
"Recover refrigerant, replaced evaporator and filter, charged with nitrogen found leak at filter, resolder filter, recharged with nitrogen no leaks, place in 30in vacuum and holding, charged unit with 4.5oz of R-134a. Good frost pattern on evap, unit is cooling. Advise customer to allow 24 hrs for temp to equalize. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bentleyville, OH 44022
Brian M
Job Details: 11/09/2021
Cc unit not cooling Found ice ball on cap tube on evap Needs sealed system repair Compressor and evap needed Office to schedule part not in stock 3job count; ordrng 1 W11209866 (compressor) and 1 WPW10313899 (evaporator)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chagrin Falls, OH 44022
Brian M
Job Details: 11/09/2021
Cc of leak Ran unit for 25 min did not see a leak. Not sure what could be the issue Could not duplicate advised to watch.
We serviced a
ELECTROLUX REFRIGERATOR
Model FFTR1814QB4A
Near Ashtabula, OH 44004
Dan H
Job Details: 11/09/2021
"Customer complaint that unit is leaking water from inside fresh food section , found fresh food section door gasket torn and completely missing at the bottom causing condensation to accumulate, unit needs new door gasket; ordrng 1 242193212 (Seal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV330AGW/XAA
Near Conneaut, OH 44030
Dan H
Job Details: 11/09/2021
"Customer complaint that unit is not starting, confirmed, found thermal fuse open, jumped out, unit started, unit needs new thermal fuse , customer wants order a second fuse ; ordrng 2 DC47-00016A (Thermal fuse)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDF570SSJ2SS
Near Shaker Heights, OH 44122
Jason N
Job Details: 11/09/2021
"Cc unit not powering on.Checked power into unit from control board connector, good at 122v. Found control LED status light solid green, denotes the control board has a software failure. Unit needs main control board. Customer not repairing, estimate only. ; ordrng 1 WD21X24901 (Control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS00
Near Broadview Heights, OH 44147
David R
Job Details: 11/09/2021
Replaced right door gasket. Op test ok.
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HV5
Near Parma, OH 44130
David R
Job Details: 11/09/2021
"Replaced controls, still not turning table. Called techline, not getting 120 going into turntable motor, output is 120 from control. Bad wiring harness. *** will need to take done and replace main harness, will take time.; ordrng 1 W11350916 (Main Harness) and 1 W11301790 (Harness) and 1 W10844417 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Rome, OH 44085
Dan H
Job Details: 11/09/2021
"Installed new cooktop, op test good"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Wickliffe, OH 44092
Joe O
Job Details: 11/09/2021
"Cc: drawer not straight, hard to open and closeDrawer opening and closing as designed. Advised customer drawer is designed without rollers and is opening as designed. Adjusted drawer panel. Op test ok"
We serviced a
GE RANGE HOOD
Model JVW5301SJ1SS
Near Rome, OH 44085
Dan H
Job Details: 11/09/2021
"Customer complaint of grease build up in blower motor, grease is from cooking, fan motor is electric, fan motor is working, unit is operating as designed , advised customer have vent checked"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJV00
Near Warrensville Heights, OH 44128
Jason N
Job Details: 11/09/2021
"Cc unit not coolingFound unit freezer at 52 degrees, checked frost pattern on evaporator, heavy frost on first half coil. Unit has refrigerant leak, unit needs sealed system repair. Evaporator not showing in stock at Marcone, office to contact customer with next service date. R600 unit, will need lokring tech only; ordrng 1 W11368877 (Evaporator) and 1 W11370578 (Compressor) and 1 W11490399 (Drier filter)"
We serviced a
KENMORE WALL OVEN
Model 911.30469791
Near Warrensville Heights, OH 44128
Jason N
Job Details: 11/09/2021
Installed bake ignitor. Ran bake test to 350 degrees. Good preheat and cycle. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Warrensville Heights, OH 44128
Jason N
Job Details: 11/09/2021
"Cc unit controls not working, no dispense functions.Confirmed User interface not working. Checked connections on bottom of door, all checked good. Replaced UI using customer supplied pre id part. Display powered on, tested functionality and dispense features. All tested good. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Richmond Heights, OH 44143
Joe O
Job Details: 11/09/2021
Cc: doors unevenFound doors not leveled when installed. Adjusted door. Op test ok
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Beachwood, OH 44122
Joe O
Job Details: 11/09/2021
Cc: thumping noiseFound debris stuck in blower. Was able to just grab item and remove. Ran test cycle. Op test ok
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Painesville, OH 44077
Dan H
Job Details: 11/09/2021
"Customer complaint of water still on door after cycle, no rinse aid in dispenser, ran test cycle, unit completed test cycle, heater is working, unit is operating as designed"
We serviced a
GE MICROWAVE
Model JVM3670SK06
Near North Ridgeville, OH 44039
David R
Job Details: 11/09/2021
"Cc unit display reading shorted keypad. Shorted keypad, also when opening up the door unit fans was running while door opened. Would replace keypad control and door switches. Gave estimate to customer, customer paid SVC only, do not order parts ; ordrng 2 WB24X829 (Switch)s and 2 WB24X830 (Switches)s and 1 WB07X10633 (Switch membrane), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, OH 44128
Jason N
Job Details: 11/09/2021
"Cc unit not heating Customer stated unit stopped heating after several consecutive loads. Tested power to unit good, at 241v from L to L. Checked all thermals, all checked good. Checked timer contacts on auto dry and tied cycles. All checked good. Started dryer op test, unit heating in auto cycle, timer advancing, unit also heating in timed dry. Could not find an issue with unit at this time."
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near Beachwood, OH 44122
Joe O
Job Details: 11/09/2021
Cc: igniting issuesReplaced burner head. Found burner cap on wrong burner. Swapped burner cap. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Mentor, OH 44060
Dan H
Job Details: 11/09/2021
"Customer complaint that unit is not washing properly, ran diagnostics found f7e6(motor fault) error code, found new style shifter disconnected from cam, installed new old style shifter , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Painesville, OH 44077
Dan H
Job Details: 11/09/2021
"Customer complaint that unit is not making ice, found ice maker valve not plugged in, plugged in valve, advised customer to monitor"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near North Ridgeville, OH 44039
David R
Job Details: 11/09/2021
"Cc unit saw sparks under unit. Found power wires burnt, must of not been in wire but all the way. Cut back wires, used new wires nuts and electrical tap. Spliced all together. Good. Tested unit, good. All functions working properly. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Maple Heights, OH 44137
Jason N
Job Details: 11/09/2021
"Cc unit not agitating Ran diagnostics, found code f0e5 for offbalance load. Ran auto test, unit did not shift into agitation. Checked under unit, found splutch ring melted and worn. Unit needs splutch/pulley. Replaced using truck stock. Reran auto test, all functions passed. Op test good. ; used 1 W10721967 (PULLEY) from stock"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS207BSS00
Near Cleveland, OH 44124
Joe O
Job Details: 11/09/2021
"Cc: cannot use both broil at the same time, convect bake and roast have clicking noiseFound no stored error codes. Ran convect bake. Found on convect bake metal expanding noise. Advised customer this is normal as the metal expands and contracts. Ran broil on both ovens. Both ovens heating. Could not duplicate issues. Op test ok"
We serviced a
MAYTAG WASHER
Model LSE7806ACE
Near Cleveland, OH 44103
Corina B
Job Details: 11/09/2021
"CC that the unit does not start. Confirmed. Checked the door switch good. Will need a timer.; ordrng 1 WP22001924 (Timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW9050XW00
Near North Ridgeville, OH 44039
David R
Job Details: 11/09/2021
"Cc unit not starting cycle. When pressing start, unit will beep. Called techline, had 3-2, error code. Took off wire from control to thermistor, checks open, techline said either bad part of wire from all shaking disconnected. Wires was disconnected, corrected, tested, unit is working, all components and functions good. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bedford, OH 44146
Jason N
Job Details: 11/09/2021
"Cc unit not filling with enough water and sometimes not spinning outRan diagnostics, found codes f0e2 for oversuds and f0e5 for offbalance load. Ran auto test and calibration. All functions passed. Started normal load with 4 large towels. Unit sensed correctly and added appropriate amount of water to cover towers, advanced to wash. Advised customer unit may experience off balance situations with larger loads, advised on load sizing and using drain and spin cycle if clothing is still wet at the end. Unit op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lakewood, OH 44107
Gabriel P
Job Details: 11/09/2021
Replace tub and heater but also found another damage part ordering ; ordrng 1 W11094449 (Tub mount) and 1 W11256437 (Tub mount right)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS02
Near Painesville, OH 44077
Dan H
Job Details: 11/09/2021
"Installed new control, op test good"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC2
Near Painesville, OH 44077
Dan H
Job Details: 11/09/2021
"Customer complaint that unit stops, unit is flashing f5, unit needs new lid lock, installed new lid lock, op test good ; used 1 W10810403 (LID LATCH) from stock"
We serviced a
KITCHENAID RANGE
Model KFID500ESS02
Near Novelty, OH 44072
Joe O
Job Details: 11/09/2021
"Cc: intermittently will not heat past 7, intermittently will shut off burners if using more then 1, and intermittently will not functionTested all 4 burners. Could not duplicate issue. Unit functioning as designed. Op test okFound good purchase date in entitlement"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Euclid, OH 44123
Corina B
Job Details: 11/09/2021
"CC that the unit is not cooling. When plugging unit, fans turn on. Compressor does not start. Checked the winding 4.5 ohms. 15 ohms. Will need a new compressor. ; ordrng 1 W11092625 (Compressor) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mentor, OH 44060
Jason N
Job Details: 11/09/2021
Cc insulation sticking out from under unitConfirmed kick plate insulation hanging down on left side of unit. Loosened kickplate and tucked insulation back behind kickplate. No longer visible. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near North Ridgeville, OH 44039
David R
Job Details: 11/09/2021
"Cc unit not making ice, dropped a bath last night but once within 2 weeks. Test 56 E2 error, lost position. Icemaker fan is working. Tried test 45, a little bit of water came into Icemaker, ordering valve as well. ** per tech notes, after repair, cut off unit power for 2 mins to reset any error codes set into system ; ordrng 1 W11483245 (Icemaker) and 1 WPW10341329 (Dual valve)"
We serviced a
WHIRLPOOL STACK W/D
Model GHW9150PW0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/09/2021
"Could not put unit in diagnostic mode but call tech line spoke to jowell he said to replace air trap and pressure hose and switch but there is a slight chance they will need control customer will not fix ; ordrng 1 WPW10514214 (Pressure sensor) and 1 WPW10004260 (Pressure hose), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DRYER
Model Medb835dw4
Near Amherst, OH 44001
Angel
Job Details: 11/09/2021
"Cc that unit is not heating. Ran unit and confirmed it is mot heating. Checked power at back of unit and its good. Took apart dryer and found that the heating element shorted and the connector burnt as well. Will need heating element and will wire kit for heating element. Ordering parts.; ordrng 1 WP3387747 (Heating element) and 2 279457 (Wire kit)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near Lorain, OH 44052
Angel
Job Details: 11/09/2021
Cc that left back burner and left front burner were not working. Verified and found that they had the knobs backwards the dual knob was on the single and the single was on the dual so they were getting confused on how to set the burners switched them how there supposed to be tested unit with them and boiled water as well and burners are working as designed. Also explained to them that the burners will cycle on and off to keep the temperature where it was set to. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44135
Manny
Job Details: 11/09/2021
"Cc unit not advancing. Ran diagnostics and Found error codes F7E5 for shifter fault and f8e1 for no fill, long fill. Also found fill hoses inverted (hot on cold, and cold on hot), replaced shifter actuator, switch fill hoses and leveled unit. Ran calibration and diagnostics cycle opt test ok. Advise customer to use only 2 tbsp of detergent and a full load is about 6 to 7 leg towels and if they encounter an off balance load to pause rearrange clothes and restart cycle. Also told customer that holding down the start/pause button for 10 seconds will cancel any cycle."
We serviced a
SAMSUNG DRYER
Model DV395ETPAWRA1
Near Chesterland, OH 44026
Joe O
Job Details: 11/09/2021
"Cc: grinding noiseCustomer stated it seems to be when the clothes are wet. Ran test cycle with dry clothes in unit. Not hearing any abnormal noises. Ran test with wet clothes. No abnormal noises. Built estimate for rollers and pulley. Customer does not want to repair at this timeWill need 2 techs if customer decides to repair as unit is stacked.; ordrng 1 DC93-00634A (Pulley assembly) and 4 DC97-16782A (Roller assembly)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW1
Near Painesville, OH 44077
Joe O
Job Details: 11/09/2021
Cc: not ignitingFound dsi board is receiving proper power. Not sending power to electrodes. Needs dsi board; ordrng 1 W11162730 (module-spk)
We serviced a
KITCHENAID DISHWASHER
Model KDHE404DSS0
Near Mentor, OH 44060
Jason N
Job Details: 11/09/2021
"Could not install main control. Found wire harness to main control burnt, wiring and connector. Unit will need wire harness replaced to complete repair. Customer is not continuing repair. Will need refund for part and labor previously paid. ; ordrng 1 W10861608 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Wellington, OH 44090
David R
Job Details: 11/09/2021
"Cc unit icemaker not working, FZ is getting frost on left side. Gap in gasket, causing ice build up. Tried to reform, will need new gasket. Icemaker not showing any error codes, passed the harvest and called for water. Icemaker Fan did not come, reset power, ice maker fan started up. Followed service pointer for ice in FZ, adapter kit. Ordering control, icemaker, gasket. A lot of ice build up, gasket goes behind liner, will take more time to install along with other parts; ordrng 1 W10864518 (Adapter kit) and 1 WPW10764668 (Icemaker) and 1 W11380560 (Control) and 1 W10407216 (Gasket)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Timberlake, OH 44095
Corina B
Job Details: 11/09/2021
Replaced the lid. Opt test ok
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Painesville, OH 44077
Dan H
Job Details: 11/09/2021
"Customer complaint that floor is found some discoloration of flooring under unit, flooring is a laminate, per installation instructions flooring must be able to withstand 200 degrees Fahrenheit, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Perry, OH 44081
Dan H
Job Details: 11/09/2021
"Customer complaint that unit empties when start button is push and unit goes off balance, watched customer hold start button until it canceled cycle, customer only has 3 items in basket 2on one side and 1 on the other, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"