Local Reviews
Powered by Fluid LOCALGreat timing and service
James/carmen - Cleveland, OH
Professional service presentation, great explanations of parts and services
Unhappy with the Quality
Charlie - Wellington, OH
David was courteous and professional, however, the craftsmanship was below average. He replaced the fridge seals. The seals have puckers and I am uncertain if I may now have air leaking in. The replaced seals do not look like the originally installed seals.
Response from Fred's Appliance Service:
Hi There Charlie! Thanks so much for dropping us a line. We're so very sorry you aren't happy with the outcome of the gasket install! We will be in touch shortly to get this addressed for you. Thanks again, and speak soon! -The Fred's Team
Great Service
Janie - North Ridgeville, OH
Arrived on time, explained in detail what was wrong and how he was going to correct it.
Vert good service
Joe - Solon, OH
Repairman explained what exactly was wrong and what needed to be done. I would call for him again if needed
Excellent Service
Jann - Atwater, OH
Fred’s Appliance Service employees are all very efficient! Brian was on time and worked quickly to resolve my dishwasher problem. Would definitely use this company again.
Great Technician, Fair price
Tom - Middleburg Heights, OH
Mac was an awesome tech, courteous, on time, explained everything well . Fred's does a great job keeping the client informed on where the tech is in their schedule.
Jeff was great
Thomas - Cleveland Heights, OH
Jeff, the technician, was great, real nice, worked with me on the time of the job
Wash machine issues
Mary - Grafton, OH
Good service
Natalya - Ravenna, OH
Excellent
Frienp serviceman
Mustafa - Westlake, OH
The technician was very trained and respectful Would definitely use again
Marie
Marie - Avon Lake, OH
Great service! The repair man---Gabe---was very professional, informative and friendly! He was EXCELLENT!!!
Great experience
Eva - Cleveland Heights, OH
a real pro
David - Lorain, OH
Gabriel was very professional and gave great advice.
Call Back
Ernest - Avon, OH
The call back on the Whirlpool refrigerator was a fault in the design of the refrigerator and had nothing to do with the workmanship or Gabriel's knowledge of the system. The call back should be a compliant towards Whirlpool and their engineers and service techs. I give 10 stars to Gabriel and his patience.
Great Service!
Michael - Cleveland, OH
Great Warranty Service
Robert - Highland Heights, OH
Problem was diagnosed, part was ordered, a few days later it was installed quickly.
Excellent Service and on time!
Suzanne - Mayfield Heights, OH
Great service
Roger - Kent, OH
Prompt and courteous service. Tech was able to diagnose problem quickly. I would recommend to anyone.
Great experience
Bob - Westlake, OH
Excellent
Teresa
Teresa - Richmond Heights, OH
Corina was very polite friendly and through explaining her findings to me I would definitely ask for her again. I wish all repair people were so reliable and honest
Quick courteous service
Chuck - Cleveland, OH
Dishwasher leak
Jeff - Mantua, OH
Mac provided great service!
Kate - Strongsville, OH
Great service
Kristin - Avon Lake, OH
Gabriel ran late, but was very apologetic and did a great job. Our dryer is fixed!
Douglas
Douglas - Fairport Harbor, OH
Excellent service.
Carole - Cleveland, OH
The technician was courteous,. Explained the problem and simplified the solution. Her appearance was very neat and she demonstrated respect for me and my home. I would welcome her back to my home.
Lights burned out in refrigerator
Janet - Independence, OH
Little late, but very satisfied with technician and service.
Mary
Mary - Cleveland, OH
Jeff did a fantastic job. He was timely abs very professional.
Great service!
Pam - Painesville, OH
I appreciated the time he took to answer my questions and assure me that my appliance was fixed.
Awesome service
HelenLouise - Garrettsville, OH
He was was awesome n very informative about my washer. The quality of service was excellent. It would not let me change it fro awful to excellent.
Although problem could not be repaired on the first visit it has been resolved after 3. Under warranty so no cost.
Marie - Avon Lake, OH
Gabriel was was very professional and very polite. He represents your company well.
Very efficient and effective
Paul - Mentor, OH
Comprehensive
Claire - Bay Village, OH
She did a very thorough job of trouble shooting our problem, and presented me with a concise estimate to solve it.
Friendly, down to earth
Irene - Parma, OH
Friendly, down to earth
Good Job
Shirley - Rome, OH
Jason was friendly, kind and worked hard. He was also very informative.
Great service call from Corina
Bea - Lyndhurst, OH
we always ask for Corina as she is very knowledgeable and friendly. Explains possible causes of problems, what else to look for, recommendations for different products to use.
On time and fixed right.
Tim - Rootstown, OH
Brian arrived on time and fixed the issue I was having.
Paul P
Allen - North Royalton, OH
He did a great job! He arrived on time. Was very neat. He was not a smoker.
Quick!
Brenda - Gates Mills, OH
Freezer Service
Martin Reuben - Bay Village, OH
Corina was absolutely perfect. She identified the problem and was superbly efficient and great to work with.
“Great Service !”
Jim - Cleveland, OH
Same day service was great! I was even more impressed with Paul P. the serviceman. He was very polite and professional. He determined the cause of the problems with my new refrigerator after a thorough examination in a short period of time. He explained everything to me and the manufacturer. I am completely satisfied!
service
Maidie-lou - Beachwood, OH
Our last two service calls with Corina were great. She was pleasant, polite and knowledgeable. Our previous 4 service calls left us frustrated. it did not appear that there was follow up to check if the parts were working or not.
Response from Fred's Appliance Service:
Hi There! Thanks for dropping us a note about your service experience with our team. We're sorry we didn't quite get it right the first couple of times. Sometimes, the machines get the best of us too! We're so glad we were able to finally prevail! Thanks again for dropping us a line, and have an awesome week!! -The Fred's Team
he was very informative and pleasant
Tina - Mentor, OH
super - both the automation of the appointment and his expertise. thanks.
Great service, Jeff was very knowledgeable about my washer.
Elizabeth - Wickliffe, OH
Good friendly service
Mark - Kent, OH
Easy Peasy
Laurie - Rocky River, OH
We had 2 different repair techs for our fridge. One came out Tuesday and troubleshoot the appliance and ordered the part (thermostat). On Thursday the second tech came and installed the part. We were kept in the loop with arrival times. Both men were competent and professional. As this was covered with a homeowners warranty, I cannot comment on fee schedule.
Great service
Linda - Fairview Park, OH
Great service
Jimmy - Windham, OH
Honestly
Customer
Jocelyn - Rocky River, OH
Customer
Jocelyn - Rocky River, OH
Great Service, Recommended!
Anne - Ashtabula, OH
Service appointment
Holly - North Royalton, OH
Paul did an outstanding job on our oven. He was knowledgeable, polite, and very informative.
Excellent Service
Bill - Avon, OH
The service call was scheduled quickly and their system for following the status of the service rep and approximate time of arrival worked well. Our technician Gabriel was very good. He explained what he was doing, since I was interested, and also explained what would be done next if his repair did not solve the issue.
Chris
Christine - Columbia Station, OH
Mac did a great job!
Great service, as usual
Cotters - Mayfield Heights, OH
Always on time, knowledgeable and professional
Nice guy
William - Cleveland, OH
I felt it was a bit privy to swap out an ice maker kit.
Response from Fred's Appliance Service:
Hi William, Thank you for taking the time to share your feedback with us! We frequently evaluate our pricing model to ensure that we align with industry standards and are able to provide stellar service. Additionally, we choose to use a flat rate labor guide rather than a time-based model. We choose this so that our customer's will know exactly how much their repair will cost before agreeing to it and so our customer's are not penalized if a technician needs to take some extra time. We believe this is the most fair for everyone. We value your feedback and will certainly use it during our next pricing evaluation. We are so happy to hear that your technician was friendly! Have a great weekend, The Fred's Team
Great service
Jon - Cleveland Heights, OH
Corinna did a great job. She was quick, neat, and thoroughly professional.
Paul
Allen - North Royalton, OH
Paul is great. He fixed our dishwasher quickly. He was neat and made no mess. He ordered a part for our washer and we want him to come back and install the parts
Knowledgeable service tech! Was very pleased having a woman tech in an industry that has been men dominated. Very knowledgeable and honest!!
Sue - North Olmsted, OH
Problem solved
Michael - Wickliffe, OH
Only complaint was that the technician arrived around 545 pm. And the time window was between. 2-5.pm. She did apologize. Service however was great and my part was fixed very quickly and under warranty. She was very professional. P
Response from Fred's Appliance Service:
Hi Michael, Thank you for dropping us a line and letting us know how your service went. We are sorry to hear that your technician arrived later than expected! Scheduling can be quite tricky and we are always striving to improve our accuracy. We are so happy that overall you were satisfied with your service and she was able to get your unit back up and running quickly! Have a great weekend, The Fred's Team
Great
Jeff - Madison, OH
A- number 1. Thumbs up !!
Outstanding service
Tom - Avon Lake, OH
Outstanding service. Corina B. is an outstanding tech
John
John - Rocky River, OH
Having parts delivered to customer is not easy for people who work and can’t be home to receive the package.
not working
Donna - Parma, OH
Still having the same problem the dishwasher is not fixed
Response from Fred's Appliance Service:
Hi There Donna! Thanks for dropping us a note. We're very sorry you seem to still be having issues. Our office will be calling you shortly to address. Speak soon. -The Fred's Team
Thanks, Dan!
Rick - Mayfield Heights, OH
Dan changed the microwave switch in about 15 minutes. It was still under warranty. He was pleasant and efficient.
Friendly, professional and did an awesome job!
Michael - North Royalton, OH
Easy to schedule - Great Service
Pamela - Chagrin Falls, OH
Brian was courteous and efficient. It was a pleasure doing business with Freds from scheduling to a job well done!!
Great service
Chris - Aurora, OH
Ed
Edward - Lorain, OH
Pleasant experience,very knowledgeable.
dishwasher repair
James - Fairview Park, OH
She is fantastic. efficient, pleasant and very knowledgeable
Great service as usual.
Patricia - Wickliffe, OH
Found that there was no problem. Added to my knowledge of the refrigerator and parts.
Great Service But Expensive
Lois/Donald - Willoughby Hills, OH
Response from Fred's Appliance Service:
Hello Lois and Donald! Thanks for sharing your feedback with us. We are happy to hear that you received 5 star service. We frequently evaluate our pricing structure to ensure that it is competitive within the industry and allows us to continue to provide 5 star service! We will certainly consider your feedback during our next review. Have a great week! Thanks! The Fred's Team
Know's his stuff
Philip - Painesville, OH
Showed up on time, fixed right the first time
Steve - Highland Heights, OH
Excellent service, appointment booked the next day (scheduled over the weekend). Really like the communication Fred's provides along with a picture of the technician that will be arriving. Jason (Tech) explained the problem and what needed to be done along with pricing. Fixed the dryer and left everything clean. Couldn't ask for better service. Fred's is my go to business for appliance repairs.
Great service and on time
Penny - Avon, OH
Very good experience
fast
Rick - Parma Heights, OH
paul was friendly and very clean work area
Great service
Linda - Avon, OH
Knowledgeable & professional. On time with great scheduling
Professioal
Ernest - Avon, OH
Gabriel was right on time, Very friendly and cooperative. His diagnostic knowledge of refrigerators he exactly knew what the problem was and ordered the correct parts and made a new appointment to finish the repair. The replacement parts came the next day and Gabriel came at the new appointment time to finish the repair.
Jo was very knowledgeable and professional!
Jim - Mentor, OH
Corina is WONDERFUL
Thornie910@aol.com - Westlake, OH
Corina has to be one of your best service people. She is knowledgeable, friendly and has the perfect personality for this job. She offered suggestions that have REALLY helped us get the most out of our Maytag Washer.
Homeowner
Pattie - Painesville, OH
I had a repair man tell me my refrigerator needed to be defrosted when fan was making noise. He didn’t even look at machine. I defrosted fridge. Noice continued. Another repairman told me I needed new fan motor and ice machine. Very disappointed!!
Response from Fred's Appliance Service:
Hi There Pattie! Thanks for dropping us a line. It was great speaking with you this evening. As we discussed, you had this experience with another appliance service company. We're very sorry that you had a less than stellar experience with the first company you had out. Thanks again for talking with me. We're here if you ever need us in the future! -The Fred's Team
Angelo
Laureen - Strongsville, OH
Good job
Excellent
Gregory - Cleveland, OH
Great service
Great service
Jeff - Conneaut, OH
Art showed up at our house within 15 minutes after getting off the phone with Whirlpool. He diagnosed our micro hood and immediately ordered the necessary parts. Those arrived at our house in a few days and Art returned on Friday morning to install them. Art is very people oriented and holds his customers in the highest regards. A true professional. I would not hesitate to contact this company in the future. Since Whirlpool paid for the repair I cannot rate the cost/pricing of the service.
Fast/Great Service
Joseph - Mayfield Heights, OH
Fred’s came out quickly ordered the parts needed and was back to install them just as quick!
new washer would not turn on
Alesandra - Cleveland, OH
Corina is the best repair person to my home in 15 yrs Prompt knowledgeable and explained everything in detail I give the highest rating Alesandra
Expert Repair
Patricia - North Olmsted, OH
My washer now can do what it is supposed to do! Very pleasant, considerate service technician!
Great service
Neomia - Strongsville, OH
Great
Jim - Rome, OH
Great Service
Mike - Lorain, OH
My tech from Fred’s was very good!
Very good and pleasant
Shari - North Royalton, OH
Corina was wonderful!
Ray/Tina - Avon Lake, OH
Corina did a phenomenal job on fixing our cooktop! Very pleasant and polite!
Dryer
Anibal - Cleveland Heights, OH
Great service
Tawandra - Painesville, OH
Very helpful
Judith - Perry, OH
Richard
Richard - North Ridgeville, OH
Great job!
Professional, prompt service
Margaret - Amherst, OH
Very pleased
Very Professional
Carla - Avon, OH
I was amazed that the technician was able to fix our oven door. The oven is older and the door was off and in many pieces. He was able to study pictures and figure exactly what was needing to put it back together. Much better than buying a new double oven!!!
Pam
Pamela - Lakewood, OH
Very knowledgeable and personable
knew what he was doing
Douglas - Brooklyn, OH
Quick and painless!!
Kristin - Beachwood, OH
Awesome service!
Sue - Painesville, OH
Corina is a top notch service technician. Knowledge, complete assessment and follow through was the best! We will request her for future service calls.
Very thorough. I was always kept informed. The problem is fixed and I think the technician for giving me back my oven.
Carol - Moreland Hills, OH
Good
Betty - Cleveland, OH
Very professional
Kristin hughes - Cleveland, OH
Great customer service
Great Technician!
Gina - Mentor, OH
Fred’s Appliance was very quick at getting service to us. Art Vondrak did an amazing job!
The best
Ralph - Avon, OH
2nd visit Gabriel was as great on this visit as he was on the first way above my imagination
Great service
Colleen - Rocky River, OH
Gabe did a great job and was very professional!
I only trust Fred’s. My technician was VERY knowledgeable!!
Christine - Strongsville, OH
Awesome service
Shannon - Oberlin, OH
Loved being able to track the service mans progression so I could see where I was in his day
Good service, Readily availabe. Little wait time
James - Mentor, OH
Washer inspection
Kecheng - Cleveland, OH
Gold Star Customer Service
Rita - Lakewood, OH
Very satisfied. Highly reccomend your company. Professional, Courteous, Very Knowledgeable in their field of work. This was my 2nd time having to use Fred's Appliance and once again was highly impressed by the trained employees working for your company. This also includes the office staff taking my calls. Very polite , friendly , courteous & professional. Your company is Above & Beyond 5 Star Customer Service!! A Very Happy Customer!
Great Technician
Cheri - Brook Park, OH
Mac is a phenomenal technician. Extremely knowledgable on all appliances. Mac knew exactly what was wrong with my dryer. Never question his abilities. He deserves an award for finally fixing my dryer. Thanks Mac!
Dan was very professional & very nice.
Lynn - Lyndhurst, OH
dishwasher
Triloki - Westlake, OH
Wilma
Wilma - Brook Park, OH
Great clean worker
Diane
Diane - Olmsted Falls, OH
Nice, thorough repairman.
Great service
John - Cleveland, OH
Quick, clean, pleasant.
Excellent Service
Carol - Chagrin Falls, OH
We had a problem with our dishwasher. Brian, the service technician from Fred’s, was excellent. He was personable, professional, conscientious , and willing to take the time to explain what he was doing to assess the problem and why. In the end, after he presented to us our repair option and estimate, we opted not to go that route and decided to just buy a new dishwasher.. All in all, it was a very positive experience and I would recommend them wholeheartedly to anyone that needs professional advice about an appliance they own. Thank you.
Thanks!
N.O. resident - North Olmsted, OH
Corina did a great job diagnosing my ice maker's issues. She explained everything and fixed the problem!
Very efficient!
Matt Talbot for Women - Cleveland, OH
Corina was very efficient and informative educating our clients on the proper process before starting the dishwasher. Thank you.
good job on warranty work
Leena - North Ridgeville, OH
warranty work on refrigerator, he was courteous, neat,and did a great job
Excellent service
Patrick - Bay Village, OH
Great service
Iwona - Mentor, OH
My dishwasher was fixed. Was getting late she call and came to fix it I really liked that
Great Service
Mark - Sheffield Lake, OH
Very knowledgeable and courteous.
Ms Kim
Lulla - Cleveland, OH
Your tech was awesome Corina plus the company was excellent helping me with my washer
Mary
Mary - Strongsville, OH
Great service
Knowledgeable, Professional, Friendly Service
Deborah - Wickliffe, OH
Appreciated all aspects of service. Technician was professional, knowledgeable, friendly, helpful, explained problem and repair necessary, high caliber of expertise and efficient. She is an asset to your company and would very much like to request her specifically. Thank you Corina!
C
C - Parma Heights, OH
Mac did a great job
Mrsidley
Randy - Jefferson, OH
Great job working just fine
Great Service
Sue - Painesville, OH
Great service!
Mike - Chesterland, OH
Great Service!
NATALIE Buc - Broadview Heights, OH
Fred's has come out twice to service our refrigerator and they are always very quick at figuring out what is wrong and fix it without any complications! They always are available to come out right away and you can track when they will arrive which is great!
Excellent Service!
Barton - Shaker Heights, OH
so satisfied with the professionalism this company represents.
Linette
Linette - Moreland Hills, OH
Great!
very professional
Paul - Lyndhurst, OH
addressed our concerns.
Excellent service
Mellissa - Westlake, OH
Excellent service . Repair man named Mac was efficent & very polite & friendly. Would call back freds for service again. I highly recommend freds.
Awesome service
110 - Avon Lake, OH
Great Service
Julie - Bay Village, OH
My refrigerator died on Sunday and I had a repairman here on Monday. Gabriel was full of important information about my appliance and gave good referrals about new appliances I will be shopping for.
Amazing
Christine - Bay Village, OH
Corin was an amazing service tech. Great personality and shared information regarding the problem and the fix. Clone her!
Good service
Howard - Bedford Heights, OH
Linda
Linda - Cleveland, OH
Great service
Wonderful service!! Thank you!!
Buffy - Eastlake, OH
Great Service
Laszlo - Lorain, OH
The technician was polite and patient with us!
got the job done!!
James - Ashtabula, OH
Great Service
Dan - Bay Village, OH
Very quick response, arrived as promised, performed service for price quoted. Fast, efficient, pleasant!
Great service
Laurel - Brecksville, OH
Mac was a very pleasant tech and seem to be very knowledgeable.
Washer
Thomas - Madison, OH
Awesome working on available time slot. awesome service all around.
Amy - Bay Village, OH
great services
Denise - Maple Heights, OH
paul did a good job thanks paul
More than exceptional service call
Michael - Mentor, OH
Jeff was highly professional and completed the installation of the Maytag dryer glass lid faster than I expected. His explanation regarding the lid seal failure demonstrated his knowledge of the product line.
Very nice and professional
Joy - Westlake, OH
Hersch
Jamie - Solon, OH
on time and very efficient. Great service
Review
Linda - Cleveland, OH
Quick and thorough.
Great
Paul - Madison, OH
Price doesn’t apply because it was a warranty but technician was fast friendly and calm which was appreciated by someone who has a puppy and two toddlers
Great Service
Glen - Painesville, OH
The service was quick and well explained.
Need a new vendor
Mark - Painesville, OH
The service staff who came to our home get five stars because they were polite and professional. The rest of Fred's staff is just average. Their vendor never delivered the part for the repair visit; then they delivered a defective part. Four visits and three weeks later we finally have a working microwave. The automated system doesn't permit you to leave a message (to let them know the parts haven't arrived). Heads up! Your request for a morning versus an afternoon time isn't always honored..
Response from Fred's Appliance Service:
Hi Mark, Thank you for sharing your experience with us! I was able to review your service history and I do see that you received some damaged parts. We are sorry for the delays because of this! While this is rare, we are always looking to improve our service and we will certainly focus on this as an area to improve. Scheduling can be one of the most difficult parts of our service. We strive to accommodate as many time requests as possible while ensuring our technicians have an environmentally friendly and timely route. This is also something that we are frequently revisiting with improvements. We are happy to hear that our technicians did such a great job! Your feedback is very much appreciated! Have a great weekend, The Fred's Team
Eddie Williams
Eddie - Strongsville, OH
I am pleased. He was timely, knowledgeable, articulate, detailed. A good guy who knows is product and job.
Maytag repair
Lisa - Avon Lake, OH
Nice work
Kim - Bay Village, OH
Great service
David - Broadview Heights, OH
Great
Bob - North Ridgeville, OH
Great Service
Marsha - North Olmsted, OH
Friendly and knowledgeable
Great Service! Wonderful repair person!
Ruth - Bay Village, OH
I believe our dishwasher was serviced by a technician named Corina. She was wonderful and totally professional. I commend Fred’s Appliance Company for such a terrific hire. I would like to request Corina if I need your company’s services again. She was very knowledgeable and it was truly awesome to have a female, the first time ever! Not sure why there are not more? Applause for Fred’s!
great
Gayle - Cleveland Heights, OH
Unfortunately it took 5 visits to fix the problem.
Anita - Chagrin Falls, OH
Response from Fred's Appliance Service:
Hi Anita! Thanks for dropping us a line. We're sorry it took so many tries! Appliances even get the best of us heroes sometimes. We're glad we finally got it right. If anything else pops up, we're here to help! Thanks again -The Fred's Team
Awesome I wish all repair people were this pleasant!
Eileen - Rocky River, OH
Corrine was very knowledgable and gave me a lot of tips on my dishwasher.She certainly knows her job and does it very well. Extremely nice person!
Prompt, Pleasant, Knowledgeable
Jean - Cleveland, OH
Corey came in, checked the problems, parts were ordered and shipped direct to house. When he returned it was a very smooth repair process.
My new go-to for all repairs
Molly - Cleveland, OH
I had a great experience with Fred’s. It was diagnosed and fixed in record time. Corina was awesome. I only wish I called day one instead of trying to troubleshoot it myself first. I put in an online service request on Sunday night and they texted early Monday and I was scheduled for the same day. They were even able to come after I got off work which I really appreciated. Company is local which is another bonus. Will definitely use them again. 👍🏻
five stars
Susan - Euclid, OH
Thanks for following up on the email that you sent. Because of weather and other events, I could not respond to the email.
rodent chewed wires and water tube. no water from dispencer.
Robert - Cleveland Heights, OH
Repair man checked everything and replaced water tube.
Knowledgable Technician
Joe - Olmsted Township, OH
Technician was knowledgeable and helpful educating me as to the options with my appliance.
exceeded expectations
Jim - Lorain, OH
Gabriel was courteous, professional, and knowledgeable Would recommend Fred's and Gabriel with confidence
Excellent service!
Arlene - Amherst, OH
Very pleased with technician and service! Very professional! Highly recommend Gabriel!
Repair compact dryer
Arlene - Amherst, OH
Very professional; polite; notified ahead of time about appointment and any changes. Very satisfied!
Great Service
Shawn - Amherst, OH
No Repair Possible.
John - Cleveland, OH
When I first submitted a request for service I wrote there was no model number sticker. When I was called to confirm an appointment I was asked again for the model number to which I explained there was not one to be found. The response was that it didn't matter. When the serviceman arrived on time and could not find the model number he told me that was all he could do and charged me $102.55 for the short and futile period he was there. He did state that the office should have explained that without the model number they could not service my refrigerator/freezer. So I guess I paid the cost so maybe the next person with my situation will be saved the expense! Not very professional.
Response from Fred's Appliance Service:
Hi John! Thanks so much for dropping our team a line. It was great talking with you this morning, and we're very happy we were able to come up with a solution for this issue. We're sorry for the troubles initially. Thanks again! -The Fred's Team
Great service.
Gary - Perry, OH
Quick service and great job would recommend them to friends
Great Service
Victoria - Cleveland, OH
Paul came out to our house, fixed our appliance that same day, and was polite and helpful. I would recommend them to everyone!
Jen Air Stove
Patrice - Aurora, OH
3rd time they came out. They said settings ok . Lighting of gas sometimes may be inconsistent
Ice Cube Maker
Carole - Solon, OH
Jeff was a great technician. Showed up at agreed upon time. Really knows appliances-all brands and models.
Outstanding technician
Nadine - Rocky River, OH
fine
Gayle - Cleveland Heights, OH
Great repairman
William - Aurora, OH
Brian was prompt, neat and experienced. He was tolerant of my dogs and concerned for my bird’s health as he was soldering. Very pleased.
Excellent service
Jessica - Pepper Pike, OH
great service
Robert - Elyria, OH
Very professional service from the start. Dave was right on time too
Dishwasher service
Jeremy - Lorain, OH
The technician was very polite and friendly. Very efficient and knowledgeable. Super fast and we were very pleased with the service provided. We will definitely recommend your services to anyone and will use again for further needs.
Wonderful experience
Marita - Cleveland, OH
Stellar service!
Hi
John - Bay Village, OH
Very Good and deoendao
Kim - Mentor, OH
Kept me posted when the time of the House call was near. I liked the schedule timeframe of 4 hours window instead of all day .
Nice guy
Jake - Avon Lake, OH
Great service!
Bonnie - Cleveland, OH
Jason is terrific!
Great service
Rijuta - Lakewood, OH
Good service
Rita - Middleburg Heights, OH
Technician admitted there wasn’t much he could do for our problem on the kitchen range simmer function which blows out whenever the oven is turned on or the thermostat adjusts when cooking. He said he will get back to me after contacting someone about this. Haven’t heard anything now after 48 hours.
Response from Fred's Appliance Service:
Hi Rita, Thank you for your review! The technician stated that you may have an issue with the gas supply line and recommends having that looked at. If you are having additional issues, we will be happy to come take another look! Someone from our office will be calling you to discuss. Have a great weekend! The Fred's Team
Great customer service.
Maria - Mentor, OH
Technician troubleshooted and fixed the problem
Great Service
Larry - Painesville, OH
Scott
Scott - Brook Park, OH
I'm in the remodeling business and I would never leave customers appliance like your repairman did
Response from Fred's Appliance Service:
Hi Scott, Thank you for sharing your feedback with us! Our technicians take extra care to be sure that they leave each home cleaner than they found it by wearing shoe covers and taking extra care to clean up around the machine they service. We are sorry to hear that you did not receive that service. Please give us a call to provide more details so we can get this taken care of for you! 1-888-45-FREDS Thank you! The Fred's Team
Great
John - Cleveland, OH
I was very pleased with Corry, he did an excellent job
Service as I like it
Frank - Brecksville, OH
Bryon and Joe were efficient and helpful. It is great to have our dishwasher back.
Jeff M.
DISHWASHER KITCHENAID KDFE104HPS0 Customer has noticed the machine will pause itself. I put the unit in diagnostics I had no error codes I found out the dishwasher was not leveled properly I did re-level the dishwasher best to my ability the unit should test good now
Gabriel P.
WASHER WHIRLPOOL WTW7040DW0 Found error f7e5 shifter fault check underneath impeller found lots of wax also shaft on gearcase broke off need gearcase customer will not repair
Dan H.
WASHER MAYTAG MVWX655DW1 "Customer complaint that unit is not filling with water when customer starts it, found unit paused in spin cycle so unit was just continuing spin cycle, canceled and started normal wash cycle, unit filled, unit is operating as designed"
Jason N.
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 "Cc unit making noises Customer states unit makes a loud fan noise. Turned thermostat colder to start unit cooling. Found condenser fan making a lot of clicking noises. Looks like customer had sprayed motor with a lubricant to quiet noise, but motor bearings are worn out. Unit needs condenser fan motor. ; ordrng 1 W10124096 (fan,motor11578), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
WASHER WHIRLPOOL WTW4815EW1 "Found water in unit check voltage going to pump is getting 3 v not 120 when show customer it start to give 124 v that was wierd pump started working but not draining so empty water with shot vac found pump overheating again replace ran diagnostics pass it drain customer had power outage advise that if it happens again when is not draining they will need electronic control cause intermittently sending voltage to pump,opt test ok"
Dan H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint that unit is not washing, started normal wash cycle, unit filled, wash motor never started, installed new sump assembly, op test good"
Gabriel P.
MICROWAVE AMANA MVH230L/01 "Replace mag and diode,opt test ok"
Dan H.
DRYER MAYTAG MEDB765FC0 "Customer complaint that unit is not starting, confirmed, found thermal fuse open, jumped out, unit started and heated, installed new thermal fuse, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; used 1 WP3392519 (THERMAL FUSE) from stock"
Gabriel P.
DISHWASHER KITCHENAID KUDS30IXWH1 Found error code 6-6 and 6-2 and 2-1 clear error code ran diagnostics pass customer had few power outage so reboot computers it didnt give me and issue told customer to monitor
Dan H.
REFRIGERATOR WHIRLPOOL ET1LFKXKS04 "Customer complaint that unit leaks into fresh food section and of ice build up in freezer section , found ice build up common with drain tube clog, cleared, op test good"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found freezer evaporator frozen with ice notice fan getting 120 v but not starting steam all ice and replace fan opt test ok ; used 1 WP2315539 (MOTOR-EVAP) from stock
Dan H.
WASHER WHIRLPOOL WTW7500GC2 "Customer complaint that unit is not filling with cold water, found hot and cold water lines reversed, corrected, op test good"
Joe O.
REFRIGERATOR AMANA ASI2575GRS05 "Cc: intermittently making ice, not dispensing waterFound unit will not dispense any water. Found pressure from house is low. Found customer is using a saddle valve, and valve was not open. Advised customer to replace with an inline valve. Water dispenser is dispensing. Unit still has low pressure. Op test ok"
Corina B.
DRYER MAYTAG MED6230HW1 Installed the vent kit. Optest ok; used 1 SHIPPING (shipping and handling) from stock
Joe O.
WASHER WHIRLPOOL WTW7000DW4 Installed drain pump. Ran auto test and calibration. Op test ok
Jeff M.
DRYER MAYTAG MED6000XW0 Customer was having an issue with the machine not running. I open the door spun the drum the unit started operating. I turn the machine on four more times and it works correctly the centrifugal switch in the motor was most likely sticking I cannot duplicate the issue.
Joe O.
DISHWASHER KITCHENAID KUDS30FXSS1 Cc: leakingFound unit leaking from dispenser. Dispenser is missing a bolt and water pushing past seal. Customer does not want to repair at this time
Joe O.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Installed ice maker and harness. Ice maker is cycling. Not getting water. Needs water valve.; ordrng 1 WPW10179146 (valve-inlt)
Dan H.
DRYER WHIRLPOOL LGN2000KQ1 "Customer complaint that unit is not heating, confirmed, unit needs new coils, ; used 1 279834 (Coils) from stock"
Gabriel P.
RANGE WHIRLPOOL WGG745SOFS02 "Found all glowing igniter working but the lower bake was not replace from t/s ,preheat oven opt test ok ; used 1 12400035 (IGNITER) from stock"
Dan H.
RANGE KITCHENAID KSGG700EBS2 "Customer complaint that oven is not heating, confirmed, found switch on gas valve in off position, turned on, oven heated, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Customer complaint of vibration noise, confirmed, found evaporator vibrating against back panel, adjusted, op test good"
Jeff M.
WASHER WHIRLPOOL WTW8000DW5 The unit had an overload code I cleared the code unit tested good customer was using way too much soap.
Jeff M.
DISHWASHER GE GDT655SSJ0SS "The unit will not turn on. The unit is also getting 120 V AC power and control and ui; ordrng 1 WD21X23462 (kit svc ui top logic) and 1 WD21X24901 (CONTROL ), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE IKEA IGL730CS0 "Installed new keypad, op test good"
David R.
WASHER MAYTAG MVWC565FW0 "Cc of noise in spin/agitate. Ran diagnostics, no error codes. Found 2 coins lodged in between the agitator and basket. Both coins rubbed all the way down. Removed. Ran another dispenser test and calibration. Components testing good. Op test ok"
Corina B.
DRYER WHIRLPOOL WED5000DW2 "Cust showed pop, sent pic. CC that the clothes come out damp or on hot the are burning. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent."
Joe O.
RANGE JENN-AIR SVD48600P Cc: broil element turns on by itselfFound broil element is turning on when power is supplied to unit. Found relay stuck closed on control. Needs clockClock shows no longer available.
Gabriel P.
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Replace filter housing,ran some water on a bowl,opt test ok"
Jason N.
WASHER WHIRLPOOL MVWC565FW2 "Cc unit not going in to spin cycle.Ran diagnostics, found code f7e6 for motor fault. Ran auto test, motor only hummed when in agitation, basket did start to spin in spin cycle. Checked connections on run cap and motor. All checked good. Ordering motor and run cap.; ordrng 1 W10885487 (motor-drve) and 1 W11428524 (RUN CAP)"
David R.
DISHWASHER FRIGIDAIRE FGID2466QF7A "Cc of error code. Error code ER on tech sheet shows stuck or shorted keypad. Ordering out console and switch assembly to replace UI; ordrng 1 5304517587 (SWITCH ASSEMBLY) and 1 5304520552 (CONSOLE ASSEMBLY), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER WHIRLPOOL WTW5000DW The belt slips needs a belt and there is a grinding sound coming from the motor possibly motor bearings; ordrng 1 W11239857 (belt) and 1 W11283592 (motor-drve)
Gabriel P.
MICROWAVE WHIRLPOOL WMH32519HZ5 Same issue unit not heating found diode open ordering 2 of then cuase I replace it brand new and it when bad ; ordrng 1 W10850446 (capactr-mg) and 2 W11256462 (diode)s
Jason N.
WALL OVEN KITCHENAID KOCE500ESS09 "Cc unit still not heating properly.Customer states unit bake does not reach desired temps. Ran bake test, did not notice broil element cycling with bake element, ran broil test. Broil element did not turn on. Checked broil element resistance, found element open. Unit needs broil element. Also adding console UI kit for service pointer W10883103C for low temperature performance.; ordrng 1 W10804429 (elmnt-brol) and 1 W11093254 (panl-cntrl)"
Joe O.
WALL OVEN KITCHENAID KODE500EBL02 "Cc: error codes, would no function, not heating above 350F2e1(stuck key). Called whirlpool tech line Chris, he stated to replace the ui and to order directly from Plainfield to get the most recent up to date ui. He stated to ensure no wires are sitting up against the back of the ui when installed. Needs uiSpoke to BJ, advised him the part needs ordered directly from Plainfield; ordrng 1 W11087449 (console)"
Joe O.
RANGE AMANA AGR5630BDB1 "Cc: not heatingFound unit is not sparking. Found dsi board is burned up. Checked power, found dsi board is receiving proper power. Needs dsi board; ordrng 1 WPW10511278 (module-spk12621), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER MAYTAG MVWB766FW1 Installed control and ui. Ran auto test and calibration. Op test ok
Corina B.
RANGE WHIRLPOOL WFG505M0BS3 CC that the oven light went out and the upper door trim paint is bubbling. Called whirlpool trade team to see if the vent is covered. Replaced the socket and light bulb.the trim is cosmetic. Optest ok.
David R.
DISHWASHER MAYTAG MDB4949SHZ0 "Cc unit will still run for a couple of mins then shut down and drain water out. Customer said she runs hot water every time before starting a cycle. Ran a normal cycle, ran about 15 mins then went to to a pump out and drained all water. Ran a rinse and unit ran about 2 mins then went into a pump out. Replaced drain pump because its the only part not replaced. No error codes in diagnostics Called techline. Let know what was replaced and that the drain pump was just replaced. Let me know to check wires at junction box, good. New drain pump seems to be working good. Ran through entire rinse cycle and ran through a couple mins of normal, stayed on. Unit is not turning off. Testing good. Op test ok; used 1 WPW10348269 (PUMP-DRAIN) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc that the unit is not turning on. Checked power going to the unit, 120V. Checked for any loose connections found harness from the control to UI loose. Corrected issue, ran a calibration. Op test ok"
Corina B.
RANGE WHIRLPOOL WFE550S0HZ1 Replaced the control. Optest ng. Found the black wire at the terminal block burnt. Replaced the terminal block and wires. Heated the oven to 350*. Optest ok. ; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock
Jason N.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Cc unit will randomly stop cooling in ff sectionChecked temps in unit, ff currently at 41 degrees, freezer section at 2. Unit is cooling normally at this time. Customer states it will randomly warm in ff section to the point product will spoil. Customer has temps set at 33 in ff, -3 in freezer. Checked frost pattern on freezer evap, evaporator only frosted halfway. Unit has a refrigerant leak, unit unable to reach set temperatures. Adjusted temps to 38 in ff and 2 in freezer to help maintain temps until we return. Unit needs sealed system repair. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW0 "Found cabinet bent from and off balance load advise customer how to load unit ran a load of 6 bath towels pass it did not walk check shocks good found little of oil leaking from transmission advise customer if she start hearing noise of transmission when it spinning she will need it replaced,opt test ok customer said she probably start looking for new charge service call"
Dan H.
WASHER MAYTAG MVWB835DC4 "Customer complaint of clunking noise, found rotor loose, tightened, op test good"
Joe O.
WASHER MAYTAG MVWX655DW1 "Cc: not spinningFound washplate is free spinning on gear case. Found error codes f0e5(off balance), f7e7(motor unable to reach target rpm). Found gear case leaking oil. Found belt slipping on pulley. Needs gear case, motor, washplate and beltMotor shows under 10 year parts only warrantyCustomer does not want to repair at this time"
Dan H.
WASHER MAYTAG MVWB865GW1 "Customer complaint of loud noise, confirmed, bearings in gearcase are worn, unit needs new gearcase ; ordrng 1 W11455453 (Gearcase)"
Jeff M.
WASHER MAYTAG MHW6630HW0 There is a service pointer on this washer has to do with excessive vibrating and not spinning correctly the main control board needs to be replaced; ordrng 1 W11322883 (cntrl-elec)
David R.
WASHER MAYTAG MVWB765FW3 "Cc noise when either agitating or spinning. Found F7E9 locked rotor error. Ran diagnostics, good, all components are working. Looked underneath unit, found. Gearcase leaking a little onto rotor. Put 3-5 bath towels in to give some weight, noises coming from slider. Will need gearcase and slider. Customer paid SVC, do not order parts ; ordrng 1 W10734521 (slider) and 1 W11393685 (GEARCASE), used 1 SHIPPING (shipping and handling) from stock"
David R.
WASHER MAYTAG MVWB835DW5 "Cc unit not powering on. Tested, power button not letting me turn it on, no display. Unplugged and plugged in, still not working. Ran diagnostics, F6E2 communications code. Ordering control and console. Place on cancellation list ; ordrng 1 W11112656 (console) and 1 W11400681 (CONTROL)"
Joe O.
WASHER MAYTAG MHW5500FC1 Installed drain pump. Ran quick test cycle. Op test ok
Joe O.
WASHER WHIRLPOOL WTW6400SW0 Installed suspension rods. Ran test cycle. Op test ok
Joe O.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Cc: leaking, drain cloggedFound drain tube is plugged up. Needs p trap drain tube. Installed drain tube. Cleared drain. Op test ok; used 1 W10619951 (TUBE-DRAIN) from stock"
Dan H.
DISHWASHER JENN-AIR JDB8200AWS3 "Customer complaint that unit is not draining, ran test cycle, drain pump is making a loud whining noise and barely pumping out, unit needs new drain pump ; ordrng 1 WPW10531320 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR FRIGIDAIRE LFSC2324VF3 "Cc unit making buzzing noise 2 to 3 times a dayCustomer stated it just started doing this a few weeks ago. Ran diagnostics functions tests. All functions tested normal with no abnormal noises. Cust stated it sounds like an airplane taking off then coming back down. Possible compressor ramping up and down. Warmed unit to get compressor to ramp up in speed, found inverter box vibrating at higher compressor speeds. Manipulated box to reduce vibration. Op test good."
Dan H.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Customer complaint that fresh food section is not cooling properly, fresh food section temperature at 53 degrees, found air damper not opening, unit needs new damper control; ordrng 1 WPW10594330 (Damper)"
Gabriel P.
OTR MICROWAVE WHIRLPOOL WMH31017HS6 Found fuse with continuity found boards getting 120 v but nothing responding order parts ; ordrng 1 W10833365 (brkt-cntrl) and 1 W10892389 (cntrl-elec) and 1 W11175576 (panl-cntrl)
Dan H.
REFRIGERATOR FRIGIDAIRE FRS6HR45KSO "Customer complaint that unit is not making ice, confirmed, ice maker is receiving 120vac , ice maker is not cycling, unit needs ice maker ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
RANGE WHIRLPOOL WFG550S0HZ1 "Found pans underneath interfering with igniter,correct issue,opt test ok"
Jeff M.
WASHER WHIRLPOOL WTW7500GC2 Replaced water valves unit tested good machine is also under warranty I took a picture of the proof of purchase
Dan H.
DISHWASHER KITCHENAID KUDS35FXSS1 "Customer complaint that unit caught fire, confirmed, found control and harness burned, unit needs new control and harness, called whirlpool techline spoke to Robert; transferred to safety dept spoke to Lisa ; ordrng 1 WPW10380685 (Cntrl) and 1 W10195525 (Harness), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
COOK TOP MAGIC CHEF n/a "Cc unit burner not working, possible gas leakCould not find a useable model or serial number on unit, plate where m/s should be is wiped clean. Gas is leaking from burner valves, 1 or 2 valves are leaking through to the orifice. Advised customer I cannot service this unit without being able to lookup parts, even then, due to age of unit, doubtful any parts would be available."
Corina B.
REFRIGERATOR ESTATE TS25AFXKQ02 "Recovered refrigerant, replaced compressor and drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok"
David R.
REFRIGERATOR WHIRLPOOL KRFC302EBS02 "Cc unit wanted doors leveled. Leveled u it as best as possible, little change. Cabinet above fridge will not let unit go any further. Let customer know to call kitchenaid or look online to see best cleaning product for doors. Op test ok"
Jeff M.
WASHER MAYTAG MVW7232HW0 Customer was having an issue with the machine operating correctly. I found the unit had an off-balance code I cleared the code re-calibrated machine explain to the customer the proper loading procedure of this unit unit tested good
Jason N.
WASHER WHIRLPOOL MVW7232HW0 "Cc unit power button not working all the time, washer stuck in cycle.Ran diagsnostics, found codes f0e9 for offbalance pause and f0e5 for off balance load. Unit powered off while in diagnostics, came back up as power failure. Monitored power in to unit from outlet, stable at 119v. Did not install console for power button issue as the console is just the console, not the UI as intended. Ordering UI.; ordrng 1 W11478526 (UI CONTROL)"
Jason N.
RANGE WHIRLPOOL WEE745H0FS2 Cc unit console peelingReplaced console trim using customer supplied pre Id part. Op test good.
Corina B.
REFRIGERATOR AMANA ABB2222FEB Cc that the unit is leaking. No water to unit. Found drain pan cracked. Will need to be replaced. Part is not longer available. ; ordrng 1 67004713 (Drain pan)
Dan H.
DRYER WHIRLPOOL MGDB765FC0 "Customer complaint that unit is taking too long to dry, found burner short cycling, customer has second floor outside vent unable to check, disconnected from inside and started, burner stopped short cycling, advised customer that they need to have vent cleared, unit is operating as designed"
Dan H.
RANGE JENN-AIR JDRP636HL00 "Installed new user interface , op test good"
Dan H.
MICROWAVE JENN-AIR JMC3415ES01 "Installed new lever, op test good"
David R.
DISHWASHER MAYTAG MDB4949SKZ0 Replaced part. Tested. Good. Op test ok
Gabriel P.
RANGE WHIRLPOOL JGR8850BDQ "Reaching to temperature to fast but it reads 244 degrees in the oven sensor not reading temp correctly ; ordrng 1 12001655 (sensor,oven), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Dan H.
DISHWASHER WHIRLPOOL WDF760SADT2 "Installed new new lower rack wheel, op test good"
Jeff M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 The drain hose had a block in it I removed the blockage unit tested good
David R.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Replaced part. Went through diagnostics, tested motor and water ice maker fill. Good. Also replaced water filter. Op test ok"
Jeff M.
RANGE GE PSB9120SF3SS The unit is not heating properly the high side is getting power needs a new magnetron; ordrng 1 WB26X32629 (MAG)
Gabriel P.
DRYER WHIRLPOOL IGD4400VQ1 "Found fuse open replace from t/s ,opt test ok also customer said selection knob on other cycle dont work advise her is timer she want just fuse replace ; used 1 SENIORDISCOUNT (senior discount), and 1 WP3392519 (THERMAL FUSE) from stock"
Gabriel P.
ICE MAKER KITCHENAID KUIX305ESS2 "Found thermister,out of range ordering ; ordrng 1 WPW10511923 (thermistor), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Corina B.
DISHWASHER KITCHENAID KDPE234GPS0 Replaced the pump and motor. Ran a calibration. Optest ok
Corina B.
DRYER MAYTAG MED3500FW0 Replaced the heater. Optest ok. ; used 1 SHIPPING (shipping and handling) from stock
Jeff M.
DBL WALL OVEN KENMORE 790.4200361 I originally thought the unit was not working due to improper calibration. I recalibrated the oven did not work I called Frigidaire tech line. He had me re-calibrate the oven still did not work the main control board is supplying DC power too the relay board. The relay board is gettin 240vac. And the board is not supplying power the elements. Needs a new relay board ; ordrng 1 316443910 (board)
Jeff M.
DISHWASHER MAYTAG MDB9959SKZ0 Installed new part unit tested good
Gabriel P.
RANGE KITCHENAID KODE500ESS02 "Call bj he try to help diagnose unit also ran some test it pass advise customer that they have to keep meat probe inside oven when cooking not checking it every often,opt test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Recovered refrigerant, installed new compressor, evaporator, and uv dye drier. Pulled vacuum on system to 29 in/hg for 15 min, held vacuum for 15 min. No change to gauges. Recharged system with 4.16oz of r134a. Frost pattern starting on evaporator. Op test good."
Jason N.
WASHER WHIRLPOOL WTW5000DW3 "Cc unit loud noises when washing or spinning, offbalance a lot, and not drainingFound unit not level, leveled unit. Ran diagnostics, found codes f0e2 for oversuds, and f0e5 for offbalance load. Ran auto test, all functions passed, no abnormal noises heard. Ran spin and dr cycle with 4 large wet towels. Spin and drain test good, normal vibration, towels damp at the end, drained normally. Advised customer about load sizing and distribution, also detergent usage of no more then 2 tbl spoons. Unit is operating as designed."
Jeff M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Installed new part unit tested good
David R.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Replaced gasket, found a piece of the gasket over by the filter. Ran unit on 1 hr cycle. Tested. Found lower prayer arm knocked out of position and shooting water right at door. Corrected, made sure tight on. Op test ok"
David R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc not draining correctly. Found drain hose hooked up to an old air gap system that was too tight with drain hose not allowing all the water to drain out. Hooked drain hose up directly to garbage disposal. Let customer know, might need need garbage disposal. Ran diagnostics and all the way drained out plus complete cycle light came on. Op test ok"
Jeff M.
RANGE MAYTAG MER8775AW0 Installed new part unit tested good
Gabriel P.
DRYER WHIRLPOOL WED49STBW1 "Plug in dryer it start and left on for few minutes ,opt test ok no issue"
Dan H.
RANGE AMANA ACF3325AW "Customer complaint that oven temperature is 60 degrees of, oven temperature sensor is good, started bake for 350 degrees, oven temperature after preheat at 348 degrees, unit is operating as designed"
Corina B.
DRYER WHIRLPOOL WGD7590FW0 "Cc that the unit it not heating. Found thermistor open, replaced from surplus. And clean the blower hosing . Op test ok; used 1 WP8573713 (Fuse) from stock"
Jason N.
WASHER WHIRLPOOL WFW9400VE01 Installed bellow gasket. Ran wash test then spin and drain. Checked for leaks. Op test good.
Gabriel P.
DRYER WHIRLPOOL WTW5000DW3 "This is a washer ran diagnostics no error codes rand calibration and auto test pass no issue found,opt test ok"
Jason N.
DRYER HOTPOINT HTDX100EM8WW Installed timer and knob. Ran dryer op test. Op test good.
Jeff M.
DISHWASHER WHIRLPOOL GU2300XTVS3 The heating element failed cust had the part op tested good
Jeff M.
WASHER MAYTAG MVWB865GW0 The unit turn off balance code code rebalanced recalibrated the unit op tested good
Corina B.
DRYER WHIRLPOOL WGD7590FW0 Cc that the unit is vibrating a lot and loud. Found blower hosing full with lint. Removed it all out. Started unit. Op test ok
Jeff M.
DRYER WHIRLPOOL GEQ8858KQ0 "The heating element test fine. Unit is not heating I test the fuses power and heating on it. The unit needs a new timer; ordrng 1 GEQ8858KA0 (TIMER), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER MAYTAG MHW5100DW0 "Customer complaint that water is not draining out of bellow, confirmed, found bellow not properly installed, corrected, op test good"
Dan H.
DRYER WHIRLPOOL WGD4815EW2 "Customer complaint that unit is not starting, confirmed, motor is just humming, unit needs new motor; ordrng 1 279827 (Motor)"
Joe O.
RANGE MAYTAG MGR8800FZ0 Cc: intermittent banging noise when bakingRan test bake to 400. Found noise is a normal noise from metal expanding. Unit functioning as designed. Op test ok
Joe O.
REFRIGERATOR WHIRLPOOL WRF560SMYB04 Installed ice maker and slides. Cycled ice maker. Op test ok
David R.
REFRIGERATOR WHIRLPOOL ET21DKXDW04 "Cc ice building up in FF. Found drain tube clogged and lots of animal hair in back by compressor. Removed debris, steamed all ice. Op test ok"
Gabriel P.
WALL OVEN WHIRLPOOL WOD51ES4EW01 "Replace door,opt test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Installed new air damper, op test good"
Jason N.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Cc unit freezer light not workingConfirmed freezer led not working. Replaced led module using customer supplied pre Id part. Illumination returned to freezer. Op test good.
Jeff M.
WASHER WHIRLPOOL WTW4850HW1 I found the main drive pulley nut loose. I added some Loctite to the bolts tightened it unit tested good
Dan H.
DRYER SAMSUNG DV52J8700EP/A2 "Installed new idler pulley, op test good"
Jason N.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc unit freezer light and top lights not workingConfirmed freezer light and top ff leds not working. Replaced freezer led module using customer supplied pre Id, parts. Customer also stated freezer drawer keeps coming loose. Found upper pan drawer left bracket has a broken retainer clip. Unit needs LH pan bracket.; ordrng 1 W11131390 (bracket)"
Gabriel P.
MICROWAVE WHIRLPOOL UMV1160CW8 "Snap grill back in but cabinet is dent is not repairable manager is going to toss it cause it came back on a delivery ,opt test ok"
David R.
REFRIGERATOR KITCHENAID KRFF507HPS01 Replaced parts. FZ light now working and other lights are not dim anymore. Op test ok
David R.
REFRIGERATOR MAYTAG MFI2570FEZ01 Cc unit not dispensing ice. Ice motor working. Found door switch on left side not making enough contact for door to be closed had a door switch on truck. Replaced tested. Ice is coming out dispenser. Op test ok; used 1 W11396033 (SWITCH) from stock
Gabriel P.
DISHWASHER MAYTAG MDB9959SKZ0 Found drain pump blade broken ordering parts ; ordrng 1 W114497943 (PUMP DRAIN )
Jeff M.
RANGE FRIGIDAIRE FFGF3047LSG Installed new part unit tested good
Jeff M.
DISHWASHER MAYTAG MDBH949PAM0 Installed new part unit tested good
Dan H.
DBL WALL OVEN JENN-AIR JJW2830WW00 "Customer complaint that unit is not working, no buttons on user interface are working, user interface is not receiving 14vdc, unit needs new control; ordrng 1 WPW10292568 (Control)"
Joe O.
DISHWASHER KITCHENAID KDTM404KPS0 "Cc: not washingCustomer states they have never got to use the unit. Customer states installers did not run lines correctly. Also states installers disconnected garbage disposal and did not connect correctly. Advised customer that is a install issue. Ran normal cycle. Unit filled, could not drain. Drain plug still in disposal. Removed plug. Ran diagnostics test cycle."
Corina B.
DISHWASHER KITCHENAID KDTE554CSS "Cc that the unit does not power on, and that a glass broke on unit and after that it stopped working.Ran diag found error code 8-4 drain pump mechanical problem. Checked drain pump found food and a piece of plastic. Cleared all out. Ran a normal cycle. Drain unit a couple of time. Op test ok"
Jeff M.
WASHER MAYTAG MHW5630HW0 "Customer does not have the proof of purchase they called whirlpool and whirlpool told them that it is covered under warranty and that they have the info that shows that its under warranty. I told the customer whirlpool did not send us any of that information. Customer is going to call Whirlpool back and have them reset up the appointment so it is under warranty.; ordrng 1 W11314648 (bellow), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER WHIRLPOOL WTW4850HW1 Installed motor and capacitor. Ran auto test and calibration. Ran drain and spin. Op test ok
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Replace gasket,opt test ok"
Jeff M.
DRYER AMANA LE8207W3 "Idler pulley is worn out needs to be replaced; ordrng 1 WPY54414 (pulley-idr), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Cc unit lights are not working. Deli raw UI is the only display in Fridge lighting up. Turned unit off at breaker for 1 min. Turned back on. No lights still working. UI recognizes door open/closed. Called techline Scott, went over diagnostics, tested power going into LED board, getting 120. Will need new LED control. Also found service pointer on rear cabinet ice and on fascia heater. Ordering control and items for service pointer; ordrng 1 W10612142 (adapter) and 1 W10619962 (heater) and 1 WPW10306786 (invrtr-box), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
MICROWAVE KITCHENAID KOCE500ESS08 Installed control. Found unit is still giving f6e8 error. Per tech sheet. Needs ui; ordrng 1 W11093254 (panl-cntrl)
Jason N.
REFRIGERATOR KITCHENAID KRFC300EBS01 Cc unit LH door handle looseReplaced LF ff door handle using customer supplied pre Id part. Door handle test good.
David R.
RANGE WHIRLPOOL WFE745H0FS1 "Cc bake not working. Checked out outlet, sending 240 in, bake element has resistance 17.9. Control not sending correct voltage down to turn bake element on. Ordering control ; ordrng 1 W11308431 (cntrl-elec)"
Corina B.
WASHER WHIRLPOOL WFW5620HW0 "Replaced the parts listed. Found the shocks are broken, drain pump cracked in half. The housing tabs are broken. Will need shocks, drain pump and bracket. ; ordrng 1 W11458345 (Drain pump) and 1 W11316766 (Shocks) and 1 W11321036 (BRACKET, METERING SUPPORT)"
Jason N.
RANGE KITCHENAID KGRS505XSS04 "Installed valve assembly. Op test no good, upper and lower bake ignitors not glowing, but receiving power, 0a draw. Replaced both upper and lower ignitor using truck stock. Ran bake test to 350 on both upper and lower ovens, good ignition, preheat. Op test good. Customer due refund for both previously ordered parts as unit was misdiagnosed.; used 2 12400035 (IGNITER) from stock"
Joe O.
DISHWASHER GE GDT695SMJ5ES Installed ui kit. Tested. Op test ok; used 1 SHIPPING (shipping and handling) from stock
Corina B.
WASHER MAYTAG MVWB955FC0 "Replaced the washplate, lid lock and control. The drain hose is cracked. Will need a new drain hose. Cust can install. Optest ok; ordrng 1 W11244231 (Drain hose)"
Joe O.
WASHER MAYTAG MVW7232HW0 "Cc: off balance, lid not unlockingCustomer stated when they would wash bulky items on bulky cycle, the unit will go off balance, when it stops to readjust the clothes the lid will not unlock. Customer also stated, they do not like that they cannot wash a king size comforter because it causes it to go off balance even though the unit has a large tub. Found no stored error codes. Ran quick test cycle. Unit allowing me to cancel cycle, unit also very well balanced. Op test ok"
Jason N.
REFRIGERATOR KITCHENAID KSSO48QTX03 "Installed ice auger motor. Repaired wiring to motor connector. Op test no good. Dispense motor not working. Checked voltage to motor when activated, good at 119v. Checked motor resistance, reading open. Motor wiring are open, defective part. Reordering. ; ordrng 1 W10822635 (motor)"
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADM7 Its not getting power tested for power at the junction box underneath the dishwasher. I took a picture of underneath the dishwasher you can see there is a major drop. I cannot tell if the unit is plugged in or if its hardwired. I recommended for the customer to get an electrician
Joe O.
REFRIGERATOR WHIRLPOOL n/a "Unit is not plugged in. Unit also has no model and serial tag. Spoke with BJ, He stated because it has no model and serial tag the repair would not be covered by whirlpool. Advised Employee the unit would not get coverage because the ms tag is missing and would have to be plugged in for 24 hrs. The employee cannot make the call for Lowes to repair.; saved tckt"
David R.
OTR MICROWAVE KITCHENAID KMHS120ESS3 Customer said they replaced the light bulb and now its not turning off. Control board has stuck relay. Looked over parts. Found transformer shipped and damaged. Corners on trans bent up but also found wire broke off. Cannot replace. Reordering transformer and control. Place on cancellation list. Customer is going to call Customer Service ; ordrng 1 W10880342 (transformr) and 1 W10881539 (cntrl-elec)
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH32519HZ3 Installed new part unit tested good