"Customer complaint of grinding noise, ran drain and spin cycle, no unusual noises heard, unable to duplicate the problem , unit is operating as designed"

"Cc that the unit stopped dispensing ice and then she removed all ice to get it to work, unit stopped. But today ice bin is full. Took temps 4*in freezer and 37* in fresh food section. Advice cust to monitor but if is working I cant identify the issue. Op test ok"

"Customer complaint that upper rack fell off, found upper rack adjusters broken, unit needs new upper rack adjusters, installed new adjusters, op test good"

"Cc of unit not working it was making a noise and then it stopped. Confirmed found fuse for panel open. Called Bj, helped. Unit will need front fuse, fan and thermostat.; ordrng 1 W11025102 (Fuse thermal) and 1 WPW10176670 (Blower) and 1 W11034459 (Thermostat fix)"

"Cc that the unit is not cooling in fresh food section. Confirmed. Took temps 58* in fresh food section. Followed steps on tech sheet. When verify heater is working pulling 144watts when running step 90. Unit will need control and evaporator cover. Will try to have kitchen aid help. ; ordrng 1 W11395635 (Cover) and 1 W11533213 (Control), used 1 SHIPPING (shipping and handling) from stock"

"Replaced heater, ran calibration, opt test ok; saved tckt"

"Customer complaint that unit is not starting, started normal wash cycle, unit filled and began washing, found fill hoses reversed, corrected, unit is operating as designed"

"Cc that unit did not finished the cycle and theres a motor noise going. Confirmed, unit is on float mode. Ran diag, found error code f8e1 long fill no fill. Found unit set to cold but hot was close. Advice cust to if not unit hot water need to set knob to tap cold. Corrected . Stared a quick wash. Unit washed, drain and rinse. Op test ok"

"Cc unit stopped in mid cycle, did not drain.Found unit with rinse light blinking. Canceled cycle, unit drained out. Ran diagnostics, no codes stored. Ran auto test cycle, when agitation started unit powered off and then back on. Ran manual functionality tests, unit powers off when agitation is ran. Unit needs main control. ; ordrng 1 W11608056 (Main control)"

"Installed new water dispenser, op test good"

Cc unit controls not working properlyCustomer stated unit display controls are blacking out then coming back on and functions are not working when pressed. Replaced console control using customer supplied part. Verified all functions are working properly. Op test good.

"Customer complaint that unit is not starting, confirmed, found connection from user interface to control corroded and burned, unit need new user interface, harness, and control ; ordrng 1 W11028004 (Harness) and 1 W11402115 (Ui) and 1 W11306302 (Cntrl)"

"Customer complaint of f7e1 error code, found capacitor exploded, installed new capacitor, op test no good , unit is not spinning, installed new shifter, op test no good , no unit only runs high speed spin, unit needs new control; ordrng 1 W11567712 (Cntrl)"

"Customer complaint that oven is not working, confirmed, found igniter weak , installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"

"Discharged unit replaced evaporator, compressor and filter drier put unit into a 29 vacuum waited about 10mins to make sure it would hold the vacuum and recharged with 43g of R600a. Recommended customer to wait 24hrs for proper cooling."

"Installed new fan and control, op test good"

"CC that the u it is not making ice. Confirmed. Checked the wires at the door, no pinched wires. Jumped ice maker out, not cycling. Checked wires, good. Will need a new ice maker. Replaced the ice maker from t/s. Opt test ok ; used 1 WPW10251076 () from stock"

"Cc unit not Freezing in FZ. Took temps. FZ temp is 20* FF temp is 38*. Found FZ fan motor not pushing cold airflow. Frost building up around FZ evap cover. Not defrosting. No frost on FF evap. Went into diagnostics. Test 1 FZ thermistor open. Test 2 FF thermistor Pass. Heater on FZ test good. Ordering motor with harness, steam all frost build up.** set as 2 count. ; ordrng 1 W11249952 (FZ motor with harnesses), used 1 SHIPPING (shipping and handling)"

"Cc that unit is leaking. Confirmed. Found unit leaking at main valve. Also cust wants to replace the end cap right hand side . It broke off. ; ordrng 1 WPW10498990 (Valve) and 1 12656019 (End cap), used 1 SHIPPING (shipping and handling) from stock"

"Cc that unit is making a squeaky noise. Confirmed with voice was saved on cust phone. Took unit apart. Found rollers and pulley needed to be replaced. Replaced the, from t/s. Tested unit. Cleaned up inside. Op test ok; used 1 4392065 (DRYER REPAIR KIT) from stock"

"Cc unit was off and nothing working, verified and unit operational, ran test and unit operational, checked voltage good, removed UI, and good voltage to ui, cant duplicate issue at this time, spoke to BJ explain the issues and he said it could be a main board, but thats just guessing since everything is checking out good at this time, explain to customer and theyll watch the unit if issue comes back theyll call us to order control opt test ok"

Cc: piece of metal fell into blower housingRemoved debris. Op test ok

"Replaced icemaker, let cycle through and call for water. Good. Op Test Ok."

"Cc unit not washing full cycle, stated shuts off after a few minutes, ran diagnostics and found codes 1-2 for control software issues, 4-3 for motor not running, 8-2 for drain pump electrical issues, and 3-2 for shorted thermistor. Rand test cycle and unit started running then it reset itself and resumed the diagnostics cycle but motor never ran, when unit went to drain it reset itself again, reran test cycle but manually advanced the steps, when motor started unit reset but motor shut off, checked voltage to motor and proper voltage, reran and skipped steps until unit was draining and took voltage to pump and getting 99 volts then unit resets, spoke to BJ he advise that the customer contact wpl and see if they cover the parts, let customer know and shell be calling wpl and see if they give her a concession.; ordrng 1 W10906430 (cntrl-elec) and 1 WPW10591570 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"

"Cc: not making iceFound low water pressure from filter housing. Advised customer to try new filter.Built estimate for filter housing. ; ordrng 1 5304524817 (Filter manifold), used 1 SHIPPING (shipping and handling) from stock"

"Replaced valves. Ran diagnostics and calibration. Good. Squeak noise. Replaced belt and cam kit. Good. Op Test Ok. ; used 1 W10721967 (PULLEY), and 1 W11239857 (BELT) from stock"

"Cc of unit making a noise and not drying well only dryes on power dry . Ran diag, no error codes. Stared unit, is heating. Cant hear noise complaint. Remove panel and drum inspected rollers and pulley they are good. Found lint in blower wheel removed all. I found that heater was not sitting properly at the back of it. Corrected issue. Put back together. Tested unit. Verify air flow outside. Is a little good but the vent goes from 4 inches to 3. Advice cust to correct and office sent number to get that replaced. No repair needed at this point, only advise cust that if drying mix loads use time dry. Unit goes by sensor if have mix loads can confuse unit to think that clothes are dry and some are still damp. Unit is working properly."

"Cc unit leaking on back, pulled unit out and verified and water coming out below the joint between line and valve replaced valve but advise customer to have a plumber replace the line since its rusted due to the leak, she said that it would be replaced today. opt test ok"

"Cc: cooktop on light staying onFound left front infinite switch shorted. Needs infinite switchSwitch out of stock. Office to reschedule ; ordrng 1 WP3148953 (switch-inf), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit overheating Ran dryer test, checked airflow, good airflow at vent outlet. Checked exhaust temperatures, temperature reading 223 degrees, and element still heating. Ran air only test, no power to element. Unit will need cycling thermostat replaced. ; ordrng 1 WP37001136 (Thermostat)"

"Cc fz door is stuck, pulled fz door and a box of chocolate stuck behind the drawer removed box of chocolate and door closes properly."

Installed tub ring. Ran auto test and manual fabric softener. Op test ok

"Installed drive motor and inverter board. Ran spin test, unit reached proper spin speed and no faults occurred. Op test good."

Replaced heater and wash motor. Ran unit outside cabinet and inside cabinet. Good. All functions working. Op Test Ok.

Cc of unit making a noise when heating up. Confirmed noise comes from plate and ring when turning is moving and making the noise. Ordering parts. Cust will install. ; ordrng 1 W11367904 (Tray) and 1 W11252182 (Ring turn)

"Cc unit is making a noise at the end of the cycle and the tub looks like is lower than normal. Confirmed tub lower, press down on basket and it starts jumping back and forward. Unit need new damper. Ran auto test , heard noises. Tilted unit, found lots of oil from gearcase. Unit will need, Damper, gearcase, cam ,belt. Suspension. Cust will not fix.; ordrng 1 W10780048 (Suspension) and 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit ff section not coolingFound freezer section is cooling properly. Ff section reading average of 55 degrees. No airflow to ff section. Ran test 3 evaporator fan and damper test, fan turned on and damper opened. Checked ff thermistor resistance from control board, RC thermistor reading 14.6k ohms which equates to 15 degrees. Thermistor is out of range, will need replaced. Used thermistor from truck stock to get customer cooling proper again. Ordering correct thermistor and will install on return visit. ; ordrng 1 W11334745 (Harness), used 1 WPW10384183 (THERMISTOR) from stock"

"Cc: not heating properly in lower ovenCustomer stated unit heated but did not feel hot enough, so they shut the unit off and re started it at a higher temp and the unit would not change temps. Ran test bake to 350. Found both elements heating. Unit preheated to set temp. Shut unit off after unit cycled. Bumped unit up to a 400. Unit heated up to temp. Monitored. Unit cycling heat averaging 398 degrees. Could not duplicate issue. Op test ok"

"Replace heater and control and sensor,opt test ok"

"Replaced oven door gasket, opt test ok"

"Cc unit freezing in the Ff, check temps and temps are good 4 in fz and 37 in ff, noticed fz damper on min, set to max to limit the amount of air going into the Ff. Advise customer to monitor the unit and advise to look at the owners manual on page 12 for temp and airflow adjustments, unit working properly, cant duplicate issue. Opt test ok"

"Cc unit not cooling in FZ. Found unit is in garage. Not a garage ready unit. Will need to move inside, check owners manual for temp regulations."

Installed heater OP Test Ok

"Cc: grinding and squeaking beginning of cycleFound squeak under unit when basket slowing, small rubbing noise. Found cam housing not seated correctly. Re seated cam housing. Ran auto test. Ran normal cycle with small load. Op test ok"

"Cc leaking under in middle. Found gaskets for brackets for 3 rack were stuck on the old cabinet after replacement. Found them and correct placement on brackets. Ran, unit is good. No leaks. Adjusted feet 15 notches up. . Op Test Ok"

"Replaced control panel. Good, reset time. Good. Op Test Ok."

"CC that the cooktop light. Confirmed. Found error code f3e0. F 3e0 Oven sensor opened Oven sensor shorted Bake/Broil range over temperature Clean range over temperature. Checked the sensor 1080 ohms, bake and broil good. Will need a control. Cust is installing part. Advised cust if there is a core we will pick up or they can mail it back. ; ordrng 1 W11544349 (Control), used 1 SHIPPING (shipping and handling) from stock"

CC that the unit will not finish a cycle. Confirmed. Found the drain pump humming. Replaced the drain pump from surplus t/s. Started a rinse and spin. Opt test ok ; ordrng 1 WPW10581874 (Drain pump)

"Cc unit code f2e1 displays and fan is making a loud noise when running a bake cycleRan bake test cycle, confirmed cooling fan is very loud, will need replaced. Verified fault code f2e1 for keypad disconnected. Keypad (8300550) is discontinued. Unable to repair unit."

Cc: simmer not workingAttempted to adjust simmer on center burner. Could not get unit to adjust. Needs valve and burner headBurner head out of stock. Office to reschedule ; ordrng 1 W11246817 (valve-brnr) and 1 W10811599 (burnr-head)

Replaced tub and lower components Ran test cycle OP Test Ok

"Replaced main boards, ui and temp sensors tested unit by preheating to 350* both ovens opt test ok."

Complaint of to warm Found unit to be at normal operation Could not duplicate an issue

"Cc: convect fan not functioning, whining noiseRan test convect bake. Convect fan is functioning. Cooing fan is functioning. No abnormal noises p. Advised customer if noise comes back to try to get video to possibly assist. Unit functioning as designed. Op test ok"

"Cc unit broke the belt, verified and belt is off the pulley, and pulley spline is broken, replaced cam and belt ran diagnostics and F0E5 for off balance load ran test cycle good operation let customer know about the off balance load and advise no to over load the unit as the same thing can happened again, opt test ok"

"Replace door,opt test ok"

Unit in garage for now. Riser is good. Old riser was broken from unit being dropped on delivery. Replaced feet. Good. Op Test Ok.

"Cc unit not making ice, ice build up in bin. Found icemaker not cycling correctly, double filling causing water to run out. Ordering icemaker.; ordrng 1 D7824706Q (Icemaker), used 1 SHIPPING (shipping and handling) from stock"

CC that the unit valve is loud when dispensing water. Confirmed. Shut off valve is good. Will need a valve ; ordrng 1 W11482383 (Valve)

"Customer complaint that unit is not making ice, confirmed, ice maker is working valve is working, found service bulletin saying to reset control, reset control advised customer to monitor"

"Customer complaint that unit is freezing food in fresh food section, fresh food section temperature at 32 degrees , freezer section -14 degrees, unit needs new thermostat ; ordrng 1 5303305486 (Tstat), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that lower oven is not maintaining temperature, customer started bake for 375 degrees, oven heated up to 375 degrees, then dropped to 345 degrees and stayed, adjusted temperature offset, temperature is within range, op test good"

Cc unit fan turns on by itselfCustomer showed popCustomer stated the unit fan will turn on by itself when cooking on the range below. Pointed customer to the use and care guide regarding automatic cooling fan turn on when unit detects heat while using a cooktop below. Unit is working as designed.

"Customer complaint that unit is leaking, confirmed, found fill hose popped out of fill cup, reinstalled, op test good"

"Customer complaint that unit is not starting, confirmed, found capacitor exploded, installed new capacitor , unit spins now but thats all it will do, Installed new control, op test good ; used 1 W11395618 (CAPACITOR) from stock"

Cc that unit was filling up the bottom of freezer with water. Verified and drain tube is clogged up so cleared out the p trap on back which was clogged up and steamed out all the ice by evaporator opt test ok.

"Cc: not making iceCustomer stated unit was not making ice, started making ice prior to arrival. Found temps in freezer at 2 degrees, ff at 39 degrees. Cycled ice maker, rakes sticking. Replaced ice maker. Cycled. Op test ok"

Installed slides OP Test Ok

"CC that they replaced the garbage disposal and forgot to knock out the hole. Dishwasher over filled and would not work. Started a cycle field started washing. Advised cust here is a float switch reading water in the pan, now has evaporated out. Opt test ok."

"Cc that temps are off again, verified and ran bake test to 350 with 2 different oven temps probe inside (one of left one on the right) and with my infrared thermometer, unit reached 350 and both probes reading, right side361 and left side 365, and with infrared 373, let the unit cycle 4 times and flame goes off around 362 on right probe and 366 on the left and comes back on when around 338 on right and 342 on left, spoke to BJ and he said temps are good and to advise the customer that I ran test with 2 different accurate probes and bot are reading around the same temperature, and advise o calibrated more if the customer wants it hotter than that, calibrated unit to +20 and ran bake to 350. temps on left probe 369 and temp on right 365 flame goes off, when temp around 345 on both probes flame comes back on, at this time unit is working properly and heating up to temperature set, advise customer to bake a batch of cookies but to make sure that she let the oven preheat for an extra 10 to 20 minutes since the unit looses temperature when the door is open. And if temps are still off to give us a call and well take another look, Opt test ok"

"Cc: not drainingChecked voltage at pump, only receiving 20v. Checked voltage at control, still not getting 120v. Needs controlAdvised customer of supply line leak(took pic) leaking at crimp on stainless line.Customer does not want to repair at this time; ordrng 1 W11225084 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Cc of noise Found noise to be a vibration Adjusted fridge noise stopped

"Cc that the unit is not agitating or spinning. Ran diag found error code F7e1 speed sensor fault , f7e7 motor unable to reach target rpm. Found belt off and cam was broken. Replaced cam. Tested unit. Pass. Ran calibration. Op test ok; used 1 W10721967 (PULLEY) from stock"

"Customer complaint that timer is not moving, timer motor is not running, timer motor is receiving 120vac , unit needs new timer; ordrng 1 WPW10185992 (Timer)"

"Customer complaint that unit is leaking, confirmed, found pin hole leak in water line, removed leaking portion of line and reinstalled, op test good"

I try alot of different things to make rattling sound go away and still makes it also spoke to bj and he said replace blower and use duct tape around venting did that and still rattling senio tech advise for a second set of eyes ; schdld next appmnt for 12/27 TUE !

"Customer complaint that unit is not starting, confirmed, no buttons on user interface responding, reset control, buttons working now, started normal dry cycle, unit started and heated, op test good"

"Cc unit not coolingCustomer stated unit cooling for a day then stopped again. Checked pressures, low order reading 0 psi, high side reading 220psi. No frost pattern on evaporator, possible restriction in system. Recovered refrigerant, purged system with nitrogen on both high and low sides. Pulled vacuum on system to 28 in/hg. Recharged system with 4.27oz of r134a. Low side stable at 2 psi. Good frost pattern starting on evaporator. Advised customer to allow 24 hrs for unit to return to desired temperatures."

"Replaced heater. Ran diagnostics, heater turned on at end. Advised customer of using rinse aid and heated dry option for Maximum heat time to unit and best drying for unit. Op Test Ok ."

"CC that the cap is not going on, cubes are a different size. Confirmed. Found the cap threads worn. Will need a new cap. Found the drain slow. Drain hose is kinked. Advised cust have a plumber install a new drain hose. Cust can install part ; ordrng 1 W11023835 (Drain cap)"

Replaced diverter tested unit and no more leaks opt test ok.

Cc unit not cooling Found unit running and cooling properly at this time Advised it may be a control issue quoted ; ordrng 1 WR55X10956 (control board asm) and 1 SHIPPING (shipping and handling)

"Cc unit lock key is displayed. Advised customer to lock/unlock hold start button for 3 secs. Good. Tested bake, 350. Good. Op Test Ok"

"Customer complaint that unit is not starting, ran diagnostics no error codes found, started normal wash cycle, unit filled and began washing, unit drains and spins, unit is operating as designed"

"Cc unit not unlocking some times, verified and ran diagnostics and found code F1E2 for motor control issues,f7e6 for motor issues and f1e1 for main control issues, ran tech sheet test and capacitor out of range and control status LED on solid. Ordering control and capacitor.; ordrng 1 W11170317 (cntrl-elec) and 1 W11428524 (Capacitor)"

Cc: not drainingFound punch left in garbage disposal. Knocked out punch. Canceled cycled. Unit draining. Op test ok

"Cc unit clicking while agitatingRan diagnostics, no codes stored. Ran auto test cycle, heard slightly clicking noise during agitation. Found several coins stuck in the side of the washplate. Removed and retested. No abnormal noise, all functions passed. Op test good."

"CC that the unit will not come back up and is locked. Confirmed. Door is locked. Removed back panel, checked wires and switches. Plugged back in started working. Opt test ok"

"Found poor gas pressure giving estimate on regulator customer will not fix; ordrng 1 WP7501P232-60 (Valve), used 1 SHIPPING (shipping and handling) from stock"

Cc that unit was not starting. Verified and you would push the start button button could not feel it clicking so unplugged unit and removed switch and reinstalled tested unit again and it start up every time had the customer test it herself and it was functioning and should looks like the switch was not on properly causing it not to start opt test ok. Also recommended customer to switch her vent to a semi rigid or a rigid vent customer has a foil one installed.

Ran unit no leak Call whirlpool they said for customer to show pictures of inside unit when is leaking to see if it has lots of suds cause it seems to be leaking after and hour but not from beginning 7735320576 spoke to tj I also spoke to bj but we cant figure out what it could be

"Cc unit making noise, verified and loud noise coming from the blower area, took apart and noticed wheel is cracked, and unit has no legs installed causing the cabinet to bowed in and wheel grinding, unit needs legs and wheel.; ordrng 4 W11444912 (Leveling feet)s and 1 WP697772 (blower wheel)"

"Replaced icemaker, did test. Twist and called for water. Good. Op Test Ok"

"CC that the unit is running a long time. Fz 0* ff 37*-40*. No food in freezer and not a lot in ff. The evaporator cover is good. Unit was in a defrost, when arriving. Waited until it came out of a defrost, noises are normal. Working as designed. Opt test ok."

Installed harness could not test due to outlet not fixed yet

"Installed magnetron. Ran heat test with water for 1 min. Water hot at the end, no unusual smells from unit. Op test good."

Installed switch. Op test ok

Cc that unit was not agitating it was skipping to the rinse and spin. Ran diagnostics and no error codes tried doing a manual agitation and and spin and it wouldnt looked underneath and everything looked good but did notice that the shifter plug was a little loose and cam was not locked in place all the way so I secured the plug correctly and cam locked in place tested unit in a auto test and passed also had customer fill unit with clothes to test it and it started filling and washing as should opt test ok.

"Cc unit clicking and not finishing cyclesRan diagnostics, found code 9 for lid lock redundancy. Lid lock is not functional, will need lid lock service kit. ; ordrng 1 WH08X32697 (Lid lock kit)"

"Customer complaint of noise, entered service mode, turned on air damper, evaporator fan, compressor, condenser fan and defrost heater , no unusual noises heard, unit is operating as designed"