Rita - Sheffield Lake, OH
The serviceman was on time, polite, professional, clean, and informative. He fixed the issue and explained it very well. Very nice experience.
Whirlpool Refrigerator Five Door
Keer NT - Strongsville, OH
The Refrig; failed after 3 months and I ended up being just over three weeks in a none performing mode. Fred's dis the parts replacement; but their were more problems with the electronic sensors. Finally Freds's received the correct part and the refrigerator works. I can't blame Fred's The service technician did do his work; just the components didn't work. Overall I'm very satisfied with Fred's work. They are a very busy repair shop
Francis - Maple Heights, OH
Fred's appliance kept us informed as to when the service tech was due, so we did not have to wait all day for him. Brian, our service tech was very nice and respectful. He showed me the problem and what he did to fix it.
Brian did a great job!
Collin - University Heights, OH
Linda - Mogadore, OH
I am very pleased with my experience with Fred's Appliance. My service tech even came early!!
very good service
Suzanne - Eastlake, OH
i wasn't expecting a 2 year old dishwasher to break down after all it was a Kitchen Aid. It cost me $400.00 t o have a $600.00 black friday priced dishwasher fixed. Did I mention it was a Kitchen Aid. Very disappointing.
Response from Fred's Appliance Service:
Hi Suzanne, We are sorry to hear that your 2 year old dishwasher broke down! We recommend reaching out to KitchenAid to see if they would be willing to cover some or all of the repair since the unit is fairly new - our customers have had some success with this in the past. We are happy it is up and running again and that you were so pleased with our service! Thank you! The Fred's Team
Mike - Brecksville, OH
Lyvonne - Windham, OH
Laura - Shaker Heights, OH
Kim - Lorain, OH
Very professional an honest you need more people like Gabriel when it comes to being professional and knowing what their customers needs are! Thanks Gab for your GREAT SERVICES
Molly and Jeremy - Chagrin Falls, OH
Very friendly, professional and knowledgeable. Notification system is really helpful and everything the technicians fixed was written down in a pamphlet for us to read. This is really helpful for us to file. Advertising items like the stickers, and magnets are great for us to keep if we need help in the future.
Service persons professional and price seem fair for 2 service repairman.
Chris - Streetsboro, OH
Same as above.
Robert Arotin is the best!
David - Kent, OH
Robert is a pro and gets the job done. Thanks again!
Lauren - Bay Village, OH
Quick, thorough, nice and professional.
Service man was very good
Mike - Strongsville, OH
Tammy - Oberlin, OH
Patrick - Parma Heights, OH
Kim - Elyria, OH
Thomas - Westlake, OH
Great service, he was very professional. A very pleasant man !!!!
Great customer service and speedy service
Alicia - Garfield Heights, OH
Florance - Westlake, OH
Very pleased. on a scale of 1 to 10 i"d give it a 10
Rosemary - Jefferson, OH
Service was great - to bad I have a lemon washman machine made by whirlpool.
Joan - North Olmsted, OH
Fast and Efficent
Michael - North Ridgeville, OH
Tech was very fast and efficient on fixing my washer .Very Very Pleased ,If I ever need service again I hope he is the one you send Thx
Robert - Atwater, OH
Efficient and very courteous service agent.
Judith - Cleveland, OH
Frances - Painesville, OH
He was very professional, knowledgeable, friendly and informative. We appreciated his expertise.
quick and fair price
Gail - Strongsville, OH
Cami - Lorain, OH
Jeff was great!
Kevin - Beachwood, OH
Jeff was very knowledgeable, polite, and ultimately helpful!
William - Shaker Heights, OH
Corina did a great job - on time and quite professional
Great technician. Great job.
Andrew - Columbia Station, OH
Great technician. Great job. They showed up when they said they were going to. They completed all the work that they needed to. Very friendly technicians
Mandy - Avon, OH
Great service personnel. Great web tracking for appt time of day
Sal - Amherst, OH
Excellent. Would highly recommend Fred’s.
Michael - Broadview Heights, OH
Ada - Avon Lake, OH
On the second try with a service person who really knew her stuff my refrigerator is working again
Response from Fred's Appliance Service:
Hello Ada, We appreciate you taking the time to submit your review! We apologize that it took two trips to get it right. However, we are happy to hear that your refrigerator is up and running again! Have a great week, The Fred's Team
Mark - Kent, OH
Great Service - David was awesome
Joel - LaGrange, OH
Mary - Broadview Heights, OH
Response from Fred's Appliance Service:
Hello Mary, We are so sorry to hear that you did not receive 5 star service! We are showing that our technician went to your home last week and repaired your range. If you are still having trouble or if you would like to share more details about your experience, we would appreciate hearing from you! We have a make-it-right policy and would like the opportunity to do just that! Please call us at 1-888-45-FREDS. Have a great week! The Fred's Team
Jean Melendez - Lorain, OH
T.J. - Parma, OH
We used Fred's for a warranty repair to our Whirlpool refrigerator. The manufacturer sent us the part but it was harder to install then I thought so they scheduled Fred's to install the item. It was a GREAT idea. The part was harder to install then I though and it took the tech a while to get it installed properly. The tech was a nice young man who put on booties when he entered the house and took special care to make sure our things were handled with care. Fred's called once to schedule the service and then followed up with an email and we could even track the tech's schedule via the web. That was outstanding.
Honest service, personable technician.
Suzanne - Painesville, OH
Art has been sent to our house for refrigerator several times, not for poor service but trying to fix a problem related refrigerator. He has been thorough and honest as to the issues. His ability to discuss with the Frigidaire people made us feel that we had a competent technician and individual. Fred’s Appliance Service has been impressive and we highly recommend them and will call them for service without hesitation.
Extremely professional and prompt service
Mary - Chardon, OH
Something became lodged in the motor or our brand new dishwasher after only one use. Robert handled the entire matter with utmost professionalism, respect, competence and timeliness! Very much appreciated!
Drees - Seven Hills, OH
Quick and courteous
Susan - Mantua, OH
Excellent. Very timely with arrival. Courteous and respectful of toddler crying. Fast with completion.
Abbie - Beachwood, OH
Absolutely incredible. Timely, efficient and excellent service.
John - Reminderville, OH
Monica - University Heights, OH
Excellent service and very professional. I have used Fred’s in the past and will continue to use them in the future.
Carol - Mentor, OH
Antonio - Parma, OH
Karen - Cleveland, OH
Corina did a great job identifying the problem and getting it fixed quickly. The job site was left clean.
Robert - Berea, OH
The service person was excellent. He was very friendly and he answered my questions.
great service and on time
Cliff - Aurora, OH
everything about the service was exactly like you would expect. I do not know how you would improve the service.
Robert - Independence, OH
Efficient and effective!!
Bruce - Solon, OH
Great service technician
Robert - Huntsburg, OH
Great Service, Awesome Price!
Sheila - Avon, OH
John - Strongsville, OH
It was very good tech was great a 10
Great service. Worked with my schedule
Julie - Painesville, OH
Lynn - Jefferson, OH
Art was very nice!
Richard - North Olmsted, OH
Response from Fred's Appliance Service:
Hi Richard, We appreciate you taking the time to submit your review. I do see a note on your job history that your unit is now up and running. We have a make-it-right policy and we would appreciate the opportunity to do just that. If your unit is not working properly, or if there is anything else at all that we can do to make this right for you, please reach out to us! 1-888-45-FREDS. We hope to hear from you soon! Thank you, The Fred's Team
Tony - Pepper Pike, OH
Repair done promptly Experienced technician And
Tanya - Aurora, OH
They were very informative
Michael - Mentor, OH
Robin - Strongsville, OH
Went above and beyond in assisting us. Really helpful. Great experience.
Jeanne - LaGrange, OH
Serviceman was very nice and knowledgeable however after he left my washing mashine was was no longer level with the floor and is wobbling. Would he come back to level it? Please let me know 4402048803.
Response from Fred's Appliance Service:
Hi Jeanne, We are so happy to hear that your technician was nice and knowledgeable. We are sorry that the unit is not level, we will certainly come back out to correct this for you! A member of our team will be calling you shortly to schedule your appointment. Thanks and have a great week! The Fred's Team
On time and efficient
Max - Olmsted Township, OH
Good service experience
Kathleen - Shaker Heights, OH
Very satisfied with service
Richard - Chagrin Falls, OH
The technician was on time and solved our problem. We have used Fred’s before and will call on Fred’s again when needed
James - Brooklyn, OH
My service with Fred's Appliance Service was awesome from the first phone call. It was very easy to schedule an appt. Our service technician showed up on time. They send you a link so you can see where your technician is & where you are on the schedule. Paul was very personable & did a thorough job. We are very happy with the service & wouldn't hesitate to recommend Fred's.
Debbie - Strongsville, OH
The service man who came to my home was on time. He was very friendly and courteous and even played with my dog. He was very knowledgeable of my product and gave me suggestions for in the future. Just a nice personable guy all around.
Jessica - Cleveland, OH
He was very nice and good
Kate - Chardon, OH
Replaced a part quickly and efficiently.
Val - Euclid, OH
Corina arrived right on schedule and completed the repairs on my washing machine. She was very professional, explained everything and completed the job quickly. I like the ease of scheduling and your use of smartphone technology for providing updates and appointment confirmations.
Professional and Polite
Maxine - Willoughby Hills, OH
Mike - Brecksville, OH
Paul is a great example of customer service and knowledge. He explained in understandable terms the problems with our washer and what he needed to do to fix the problem.
excellent refrigerator repair
Brian - Olmsted Township, OH
Excellent communication; no more waiting for 3 hours for your "service window". I received the call and met the tech just as he was ready to ring our doorbell. service well done also. Parts were overnighted and 2nd appointment was made before the tech left. No issues! Thank you!
AP - Strongsville, OH
Top to bottom Great Experience. David called before his arrival, and arrived on time. Was very professional, and knowledgeable. Highly recommended!!! Great Job!!!
Nancy - Moreland Hills, OH
Took 3 visits but hopefully now fixed. Fred’s should offer weekend and late afternoon times
Response from Fred's Appliance Service:
Hello Nancy! Thank you for taking the time to submit a review. We're sorry it took 3 visits!! :((( Sometimes these machines do get the best of us! Working weekends is a topic of discussion from time to time, but we're a family oriented company that prides in offering our employees the weekends off. Your feedback is important to us, thanks again and have an awesome weekend! -The Fred's Team
John - Lorain, OH
The team were really fast and very knowledgeable. The came, they saw they repaired. Great time with these two.
The guys were great
"Wagleyalmira - Cleveland Heights, OH
I have been recommending your company.
David - Fairview Park, OH
Very nice young man, very dedicated person. what he did did not work & I'm sure he will find the trouble .
Lawrence - Seven Hills, OH
Good company, will recommend to others.
Kathleen - Grafton, OH
Very professional and courteous service, I thank you.
Tammy - Westlake, OH
Michael - Rock Creek, OH
message never came on my phone, had to call in for schedule time ,for both appointments.
Excellent and Responsive
Ted - Cleveland, OH
Fred's has an exceptional process in place for accepting and scheduling service requests - excellent experience
Clifford - North Benton, OH
Nancy - Independence, OH
Macaulay explained the repair process and has good knowledge of the wiring of my defective Kitchen Aid refrigerator. He was disappointed that the wiring was too short for him to fix the problem. I'm disappointed in the quality of the expensive refrigerator that I purchased from Kitchen Aid, but pleased with the service I received.
Michael - Cleveland Heights, OH
Kevin - Westlake, OH
Went above and beyond. Quick and easy. Definitely recommended!
Lynne - Elyria, OH
Technicians were right on time, knowledge, and fast. The final price was a bit higher than I expected
Response from Fred's Appliance Service:
Hi Lynne, Thank you for taking the time to submit your survey. We are happy to hear that we arrived on time with knowledgeable technicians and didn't take up too much of your time. We know how inconvenient it can be to have an appliance break down so we do our best to get the problem fixed as soon as possible! Have a great weekend! The Fred's Team
First - Lyndhurst, OH
We're happy with the timeliness and quality that Fred's Appliance provided. The tracking methods and top communication allowed us to depend that the job will be done. It was unfortunate to not have our replacement piece ordered correctly - but it wouldn't deter us from counting on Fred's in the future.
Response from Fred's Appliance Service:
Hello! Thank you for sharing your experience with us! We are so happy to hear that you were impressed with our timeliness, quality of service, and dependability. We are sorry to hear that your part did not arrive as expected, but are glad that your unit is back up and running again. Have a great weekend! The Fred's Team
Karri - Avon, OH
He did a wonderful job! He was very professional and helpful.
Gregory - Cleveland, OH
Great service and easy
Meredyth - Shaker Heights, OH
Frig and microwave
Todd - Elyria, OH
Great service; would definitely use again.
Carol - Olmsted Township, OH
They knew exactly what the problem was with our brand new Maytag dryer. The plug/wire was put on incorrectly by the delivery/install people from Lowe’s.
Karen - Brooklyn, OH
Steve - Broadview Heights, OH
Great service and very personable
Great Service and Professional Staff
Val - Euclid, OH
Our 15 year old Kenmore washer broke and I didn't want to replace it. I don't care for the new high efficiency models out there. Fred's provided a quote for repair of the washer and maintenance of the dryer. The washer needed a part which shipped to my home the next day. Corina was very professional and courteous and completed everything in a timely manner. I will use them again in the future.
fast efficient service
Kathy - Painesville, OH
Very competent & knowledgeable
Patricia - North Olmsted, OH
Mac installed the needed components in my washer and was able to answer my questions. Very helpful and polite!
Carole - Brooklyn Heights, OH
Darlene - Cleveland, OH
Linda - Seven Hills, OH
I was really impressed with Fred's Appliance. Communication was good, arrived on time, respectful of my home and most important I was very comfortable with him in my home. He was patient with my questions and all around a really nice person. I will recommend and use again.
Jean - Columbia Station, OH
Grammy of only 10
Kathleen - Strongsville, OH
On time, polite, knew what he was doing, explained things but didn,t talk down
Carl - Mentor, OH
Russ - Madison, OH
Patricia - Mentor, OH
Michael - Euclid, OH
Very knowledgeable, pleasant demeanor!
Natlie - Elyria, OH
Kathy - Olmsted Falls, OH
Everitt - Lorain, OH
Kenneth - Painesville, OH
Fast and on time service
Sandy - Kent, OH
Ronald - Rocky River, OH
on time and quick fix. Thanks Mac
excellent service, very professional and knowledgable
Deloris - Cleveland Heights, OH
arrival was per estimated time. used shoe covers gave good explanation of problem. looked up product on computer to give me a visual view.
Richard - Amherst, OH
Linda - Shaker Heights, OH
I have always had good experiences with Fred's Appliance Service but I have to say Corina is exceptional. She is skillful both in her knowledge about my refrigerator's issues and how she treated me with courtesy and respect.
Great service for kitchen aid appliance
Howard - University Heights, OH
Corina was an excellent technician
John - North Royalton, OH
Prompt, quick service
Heidi - Strongsville, OH
Third good experience with Fred's. Second time with Mac...very knowledgeable! Thank you.(All three were covered by warranty, so I am unable to respond to the questions about price/quality below.)
Donald - Cleveland, OH
By far the worst repair service ever! I’ve been without a refrigerator off and on for a month! Most recently came out on 12/3 to fix an ongoing issue. Refrigerator is still not working! I’ve lost food at the hands of this company and they refused to do anything to help!
Response from Fred's Appliance Service:
Hi Donald, It was nice speaking with you earlier, and as I said we are so sorry to hear that your refrigerator isn't working properly. We will be happy to send a technician out to take another look and get this taken care of for you! Since your unit is still under warranty, you will just need to call the warranty company to schedule your service. Have a great week! Thank you! The Fred's Team
Great. Very professional!
Shirley - Ravenna, OH
Johana - Ravenna, OH
Great service, high labor price
Anthony - Avon, OH
Michael - Elyria, OH
Response from Fred's Appliance Service:
Hi Michael, We are sorry to hear that you received poor service! I just called you but was unable to reach you so I left a message. I was hoping to get more information about the service provided and to make sure that your washer is up and running again. I do see that our technician was there yesterday and stated that it is fixed. Please feel free to reach out to us as 1-888-45-FREDS. We hope you give us the opportunity to make it right with you! Thank you! The Fred's Team
Fridge Repair Whirlpool
Benjamin - Kent, OH
Awesome experience, on time, courteous, and got the job done.... Thank you
Jeannine - Chagrin Falls, OH
Best repair experience ever!
Salvatore - Broadview Heights, OH
From Maddie in Customer Service to Technician Paul, Fred's did a wonderful job with communication and repair of my stove. Although problems occurred with parts shipped damaged by the manufacturer, Fred's employees were able to replace and install them in a timely manner.
absolutely first class service. Awsome!
William - Mogadore, OH
Robert the technician was so patient and thorough in his demeanor and workmanship. Truly a terrific representative for your Company. You are very lucky to employ him!
Jeff - Solon, OH
Great service, very professional
SK - Grafton, OH
Our technician David was very thorough and was very caring with our new wood floors when moving the refrigerator. He was happy to explain everything he was doing along the way. Best service call on an appliance ever.
Deb - Austinburg, OH
Fred's fulfilled their obligation admirably. Unfortunately, Home Depot's warranty Dept. was horrible. It took almost a month and hours of my time on the phone to get 1 part for the washing machine. The 1st two part arrived in 3 days. The last, Home Depot drug their feet. Fred's was so apologetic. We both kept trying to get the last part shipped. It finally arrived and was promptly installed. Fred's is a good company. Home Depot's warranty Dept. is terrible!
Gar - Cleveland, OH
Corina was awesome.
Corina Brimer - Excellent Technician
Edward - Shaker Heights, OH
Corina Brimer stopped by my house for a warranty repair on an Amana washing machine. She arrived on time, was very professional and diagnosed the problem quickly and explained what the problem was.. She came back a few days later to install a replacement control panel. She quickly swapped out the faulty panel with the new one, checked the washing machine for correct operation and made sure I was satisfied with the service. Corina has a very pleasant and upbeat personality and she is a very good technician. Please forward a "Thank you" to her from me for a job well done. Edward Hess
Barbara - North Ridgeville, OH
Without question, David has been the best serviceman we have ever asked to service any appliance in our home. He did everything right from entering our home until he left the home.He even cleaned up when he left. If your other servicemen are as good as David,We will call if needed in the future.
Good service, On time.
Sandy - Painesville, OH
Kind, considerate, on time and fixed our problem.
Excellent service from Freds
Pamela - Brooklyn, OH
Technician was very thorough and will refer my friends.
Problem fixed; took a while
Denise - North Ridgeville, OH
I am very happy that David from Fred's Appliance was able to fix my refrigerator problem. I was not thrilled that it took 3 visits and 2 part replacements to do the job. Hard to say whether it could have been done any more quickly, but in the end I am happy with my repair and glad that you warranty the parts, labor, and service call (though would like the service call to and labor to be a year, like the parts.)
Response from Fred's Appliance Service:
Hi Denise, Thank you for sharing your review! We apologize it took a few trips to get you taken care! We do our best to repair on the first or second trip but sometimes appliances get the best of us! As you experienced, we are committed to getting your unit up and running again and we are glad yours is back up! Have a great week! The Fred's Team
Catherine - Strongsville, OH
Melissa - Ravenna, OH
The guy who fixed our fridge did a great job!
Michael - Richmond Heights, OH
When the right parts were received the repair was quick and complete
James - Mentor, OH
Carl - Middleburg Heights, OH
great tech who taked care of our problem
Alice - Newbury Township, OH
Our Tech was very knowledgeable and resolved our problem within minutes. We appreciate it!
Mike - Aurora, OH
would use again
Stuart - Pepper Pike, OH
Stove top burner repair
Charles - Bratenahl, OH
Thomas - Bay Village, OH
Brian was awesome. Timely, courteous, and knowledgeable. Excellent job! This is the second time I have used Fred’s and the second time I have received exceptional service. A++
Patricia - Strongsville, OH
Once again, Mac was the consummate professional. He took only the time needed, that is, he did not waste time. He is a valuable employee, in my estimation!
Great Service little hi on Price
Robert - Parma, OH
Also me repair man Paul
Patricia - Lorain, OH
Susan - Chagrin Falls, OH
Robert was timely, professional, neat and honest. He explained what he was going to do, the pricing structure and then what he did to repair our dishwasher.
Debbie - Andover, OH
Lowes couldn't fix the problem and u guys did... fantastic
Nancy - Moreland Hills, OH
Excellent service. Wish they had Saturday or evening appointments, even honoring a first appointment request would be helpful. Dan was terrific. My units are under warranty
Kathy - Willoughby Hills, OH
An Excellent Worker Who Does Great Work!
Karen - Lakewood, OH
Brian came to my home to try to fix my JennAir convection oven which is 18 years old. The self-cleaning part broke. Brian took it all apart, explained to me it was shot, cleaned it up. He said the part is no longer made but did a search for it in case it was stored in a warehouse somewhere. He was unable to find it which is ok because it used to be expensive and I would not put $500 into an oven so old. When he left after an hour he said now try the self-cleaner—you never know. Well, he set it for 3 hours and it did clean my oven. I know it’s temporary but I so appreciate him going the extra mile. I like thorough service people and he fits the bill. Great job!
Monara - Lyndhurst, OH
Great Servise, Punctual was present exactly on the scheduled time.
Dan - Walton Hills, OH
Tech CL was polite and thorough. Thank you for fixing the problem with our refrigerator.
Jeremy - Solon, OH
Fixed the issue and offered suggestions to fix it from happening again.
Jeannette - Kent, OH
Very competent technician.
Jean - Strongsville, OH
David was prompt, courteous, and knowledgeable. He answered all my questions to my complete satisfaction.
Erin - Mogadore, OH
Not much really to say simple repair apparently!! Disconnect and reconnect plugs Iin motherboard!!
Not completely satisfied.
Mark - Seven Hills, OH
The issue with the Maytag washer making the knocking noise as it agitates back and forth was not resolved. The svc tech Corey tightened the agitator but the knocking noise remained. I have a five year warranty with Home Depot that expires early 2020. Corey said if the knocking noise gets louder or the agitator stops working for me to call a place a service call. I did not have this knocking noise prior to me placing the service call.
Response from Fred's Appliance Service:
Hi Mark, Thank you for taking the time to share your review with us! We are sorry to hear that your unit is still making the knocking noise. We would be happy to send a technician out to take a look and get this take care of for you! Since your unit is under a warranty, you will need to call the warranty company first in order to schedule a service appointment. If you have any questions at all for us you can reach us at 1-888-45-FREDS. Have a great weekend! The Fred's Team
Mary-ann - Parma, OH
Knowledgeable, Prompt service, friendly service man,
Georgette - Painesville, OH
Professional service, reasonable price
Judy - Aurora, OH
Diagnosed problem and resolved.
Merilee - LaGrange, OH
Justin - Westlake, OH
Arrived within the scheduled time. Was clearly competent. Took time to explain the cause of the problem and its remedy. Work was clean and effective.
Mary - Cleveland, OH
The service was outstanding and the price was reasonable. I will definitely recommend Fred’s Apoliances to friends and family.
"Jeremy - Beachwood, OH
Corina was very helpful in diagnosing the problem and providing the best solution to replacing the damaged part.
Patricia - Lakewood, OH
Rose - Seven Hills, OH
Corey was very knowledgeable and very helpful. He exceeded my expectations and is a great asset to your company
Wonderful service and very knowledgeable and professional technician!
Beth - Strongsville, OH
Fixed on the fly
Thomas - Willowick, OH
Came out for initial service. Needed an aurora board for lights. Had it shipped. He came back. Switched out the board and nothing changed. Perplexed he called his team. They told him what to check. After checking freezer light he thought of an unused part in his truck from an earlier job. Put that in and it worked. Was done in minutes after that. Could have been a whole nother couple of days with a part having to be shipped out. Thanks to Brian’s quick thinking the job got done.
Cheryl - Painesville, OH
This young man, Jeff Merritt, was not only professional and knowledgable but extremely nice! I would recommend him highly!
Manuela - Cleveland, OH
Micro dived. Thanks
Mary - Willowick, OH
Good customer service. Micro was fixed. Friendly technician
Patricia - Mentor, OH
Washer is not fixed
Frannie - Cleveland, OH
My washer is not fixed.
Response from Fred's Appliance Service:
Hi Frannie, We are sorry to hear that your washer is not working! I just gave you a call to discuss and left a message. We would be happy to send another technician out to take a look at no charge. Give us a call at 1-888-45-FREDS to schedule your appointment. Thanks! The Fred's Team
Carol - Beachwood, OH
Fixed the problem(s) that other service company could not.
Phyllis - Beachwood, OH
Great service...Knows product very clearly
Great service. Tech was excellent!
Walnut - North Olmsted, OH
Mac was very professional and did a complete job.
Donald - Strongsville, OH
Pat - Cleveland Heights, OH
Robert - South Euclid, OH
provided good information to enable me to make a decision of should I repair or replace. The decision was made to replace.
Mark - Lorain, OH
It qas great from start to finish
Dennis - Cleveland, OH
I really enjoy Dennis. He’s a really nice person
Excellent warranty service!
Wayne - Aurora, OH
Kate - Chagrin Falls, OH
Arrived on time, fixed the issue in a snap, had the parts on hand, very nice and friendly!
Horrible Home Appliance Repair Service
Donald - Cleveland, OH
Fred’s Appliance Service came to my home to repair my refrigerator four times in a matter of two weeks and the issue as of today date still hasn’t been fixed. After being told that everything was working I went a purchased food that was lost due to my refrigerator issue. I am now in danger of losing all of the new food that I purchased because my refrigerator is still not working! I’m out of money, food, and lost time from work!
Response from Fred's Appliance Service:
Hi Donald, Thank you for sharing you review with us! It was nice speaking with you earlier. We apologize that your unit is not up and running. We have you scheduled for later today with one of our senior techs. He will take a look and get this all taken care of for you! Thank you, The Fred's Team
Mat - Conneaut, OH
Caryl - Avon, OH
Mandy - University Heights, OH
Mark - Cleveland, OH
Nothing but praise for Dan and I'm impressed by Fed's Appliance tracking system. I was disappointed that we couldn't get the 2nd appointment on the day Dan hoped for.
Response from Fred's Appliance Service:
Hi Mark, Thank you for sharing your experience with us! We are so happy to hear how satisfied you were with your service. We're sorry that you weren't able to get the exact timeframe you were hoping for but we're glad that it all worked out and your unit is up and running again! Thank you! The Fred's Team
Aweslme job Very couteous service
Lisa - Seven Hills, OH
Great service and technician
David - North Ridgeville, OH
Everything went well. Very happy with service and the technician
DISHWASHER WHIRLPOOL WDF760SADW2 Cc: not washingFound water to unit was shut off. Turned water on. Ran test cycle. Op test ok
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 "Customer complaint water leaked from back of machine, confirmed found water supply line cracked and 1” from connection to unit, plastic style water line advised these are potential flood hazards and should be replaced with a copper line, shut off valve is ok, water leak warped unit cover, ordering cover; ordrng 1 W10609390 (cover-unit)"
WASHER WHIRLPOOL WTW4950XW2 Cc unit not spinning Found cam bolt to have come loose and causing tub not to in gauge Replaced cam using truck stock Ran auto test and calibration OP Test Ok ; used 1 W10006356 (
RANGE KITCHENAID KSGG700ESS1 "Customer complaint that oven light will not turn off and there is a gas smell, unit unplugged, plugged unit in, unit immediately tried lighting oven and a humming is coming from control board, found mouse poop and pee all over control, unit needs new control ; ordrng 1 W11034208 (CNTRL)"
REFRIGERATOR GE TFF24RCB "Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees, freezer section temperature at 35 degrees, evaporator fan is running, condenser fan and compressor are running, partial frost pattern on evaporator, system has a leak, unit needs new compressor and evaporator , evaporator is no longer available ; ordrng 1 WR85X0103 (Evaporator) and 1 WR87X10082 (Compressor), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB835DW1 "Customer complaint washer is very loud during spin cycle, confirmed, found bearings failed, quoted to replace with ts gearcase W10811956, customer does not want repair at this time, advised customer to call wpl to see what they could do for her"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Cc that she had frost all over the food and door freezer. Explain cust the reason why the frost builds up on freezer when door does not closes all the way. Customer defrosted the ice on freezer. Op test ok
RANGE WHIRLPOOL WFE366LVQ0 "Customer complaint that oven kept dropping back from 450 degrees to 400 degrees and cook timer used to beep until it was cleared and now it only beeps twice, set cook timer for 1 minute, alarm beeped more than twice until I cleared it, oven temperature sensor is within range, started bake for 450 degrees, oven heated up to 450 degrees and maintained, unit is operating as designed"
WALL OVEN KITCHENAID KODE500EBS00 "Cc unit lower oven locked, no powerUnlocked lower oven door, found main thermal fuse open. Unit needs thermal fuse. Replaced fuse using ruck stock. Power restored to unit. Ran bake test on both upper and lower ovens. Lower oven not heating, ran broil test, not heating. Unit needs lower thermostat. ; ordrng 1 WP4449751 (thrmst-fix7443), used 1 SHIPPING (shipping and handling), and 1 WPW10545255 (FUSE-THRML) from stock"
DISHWASHER KITCHENAID KDPE234GPS0 "Ran diagnostics is not pumping water replace pump assembly ,ran calibration,opt test ok"
REFRIGERATOR KITCHENAID KRFF507ESS01 CC that the light in the Fz and ff section are not coming on. The freezer light came on. Replaced the ceiling light from surplus t/s. Lights came on. Optest ok; used 1 W11205082 from stock
DRYER GE GTD65EBSJ3WS Cc of noise Found a ring to be stuck in front bearing housing Removed Ran test cycle OP Test Ok
DRYER MAYTAG MED7230HW0 "Cc: check vent error, not drying completely Advised customer of moisture sensor. Found no stored error codes. Ran diagnostics, moisture sensor passed. Found unit has good air flow and is cycling heat properly. Check vent light did come on. Advised customer they may have to have venting cleaned. Could not check air flow at outside vent due to it being on the garage roof. Unit functioning as designed. Op test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard."
REFRIGERATOR KITCHENAID KRSC703HPS00 "CC that the freezer quit working then started cooling again. Ice cream and ice were melted. Fz 0 ff 38. Control set at 37 and 0. Checked the thermistors, passed. 3 way valve opened. Good frost patterns on the evaporators. Fans are running. Checked the wire connections in the freezer, good. Gaskets good. Will need a main control and ui; ordrng 1 W11340158 (Ui) and 1 W11172798 (Control)"
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Cc unit not making ice Found ice maker rotating but not calling for water Replaced ice maker Ran test harvest OP Test Ok
REFRIGERATOR AMANA ART318FFDW03 "Customer complaint that unit is not cooling, fresh food section and freezer section temperature at 78 degrees, evaporator fan is running, no frost pattern on evaporator, condenser fan is running, compressor is not running, applied 120vac to compressor, compressor did not start, also found dye leaking from lock ring connection on compressor , unit needs new compressor ; ordrng 1 W11092625 (Compressor)"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint a crack in liner of ff section appeared though nothing had been dropped, confirmed crack in liner on ff floor in center near door, filled with epoxy kit, op test good"
REFRIGERATOR KITCHENAID KRMF606ESS01 Installed board and still same issue Spoke to BJ he advised me on checking proper voltage to the door found that it may be 2 things harness itself to deli board or it may be an internal issue Advised to replace wire harness Will need 2nd tech to help tear down the front end of the fridge ; ordrng 1 W11170612 (harns-wire)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cc mullion heater sticking open Found hinges on mullion to be sticking Added grease to plastic portion of hinges Mullion heater now hinges properly
RANGE GE JGBP28DEM1BB Installed burner valve. Tested. Op test ok; used 1 SHIPPING (shipping and handling) from stock
REFRIGERATOR FRIGIDAIRE FRS6LR5EM6 "Cc: not cooling properlyTemps in ff section at 48 degrees and freezer at 30 degrees. Found unit only has partial frost pattern. Found unit only pulling. .81 amps. Not enough process stub to use compressor. Needs compressor, evaporator and drierCustomer does not want to repair at this time"
RANGE FRIGIDAIRE FGGF3054MWE Cc: not heatingFound igniter only pulling 2.5 amps. Needs bake igniter. Installed igniter. Ran test bake. Op test ok ; used 1 12400035 (IGNITER5299) from stock
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Customer complaint that unit is not cooling, fresh food section and freezer section temperature at 84 degrees, Evaporator fan is running, no frost pattern on evaporator, condenser fan is running, compressor is not running, found compressor unplugged, plugged in compressor started, frost pattern formed, op test good"
REFRIGERATOR WHIRLPOOL WRS588FIHW Installed control and UI OP Test Ok
WASHER MAYTAG MVWB835DW4 Cc unit drops water on close at end of cycle Found no issue with water valve ran several valve test and unit is functioning as design Advised customer that sometimes water will still flow due to the soap dispenser housing design At this time I can not duplicate an issue Ran calibration OP Test Ok
REFRIGERATOR KENMORE 596.7200302 "Customer complaint water leaking from freezer, confirmed, found duck bill style drain, unit needs updated drain tube and ice cleared from frz floor, evap pan and drain; ordrng 1 W10619951 (drain tube), used 1 SHIPPING (shipping and handling) from stock"
DRYER WHIRLPOOL WED4850HW0 "CC that the unit is not drying the clothes. Checked the voltage correct. Found the tstat open. Replaced the fuse. Checked the heater, good. Optest ok."
REFRIGERATOR FRIGIDAIRE LGUS2642LEO Check tempFound 30 *on freezer and 35* degrees on fresh food section. Found compressor over heating shutting off and condenser fan not running I was able to cool down compressor and condenser fan started running but after 25 minutes wait there was still no frost on evap I believed there is a leak on system giving estimate on what unit needs he will not fix he will let insurance know
REFRIGERATOR WHIRLPOOL ED5FVAXWL00 "Customer Would like coils cleaned under unit, cleaned dust from condenser, op test good"
WALL OVEN GE SCA1001KSS02 "Customer complaint inside light not shutting off when door is shut, confirmed, found door sagging not hitting door switches correctly causing them to fail, door WB56X10658 is discontinued therefor could not correctly be fixed the new switches could break the first time door shuts if it’s not shutting correctly advised shopping around for a new unit at this point, customer still debating getting switches replaced, left quote and advised it’s good for 30 days; ordrng 1 WB06X10216 (latch bracket) and 2 WB24X10047 (switch interlock)s and 1 WB24X817 (switch, monitor), used 1 SHIPPING (shipping and handling) from stock"
DRYER GE GTDP220GF4WW Installed listed parts. Ran test cycle. Op test ok
WASHER AMANA NTW4516FW3 "CC that the unit will not start. Ran diag F7E5 – SHIFTER FAULT. Started an agitate and spin. Found the cam and the gearcase are worn. Will need a shifter, gearcase and cam. ; ordrng 1 W11255272 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Shifter)"
MICROWAVE WHIRLPOOL WMH32519HZ5 "Top pics of POP. Cc that the unit is not heating. Found a loose connection on control. Plugged connection all the way. Put a cup of water and tested the microwave, pass. Op test ok"
WASHER MAYTAG MVWB865GC0 "CC that there is a grinding noise in agitate and there was water on the lid. Advised cust the water was from me lifting the washer. Ran diag on agitate no noise, started a clean washer found the rotor is hitting the drain pan causing the noise. Raised the feet all the way done. Advised cust if it happens to still have the noise to get pads for the feet. Optest ok"
WASHER MAYTAG MVW6230HW0 "I spoke lid and strike. Found close lid message still showing up. Entered diagnostics. Found no stored error codes. Tested lid lock. Lid not locking. Ran diagnostics test cycle. Unit will not go through diagnostics test. Needs lid lock and controlControl shows out of stock, office to reschedule; ordrng 1 W11394572 (LID LOCK) and 1 W11419173 (CONTROL)"
WASHER MAYTAG MVWC565FW1 "Customer complaint machine did not start after pressing start once so it was unplugged and plugged back in now seems to be working ok, confirmed, ran diagnostics no errors, calibrated, unit is operating as designed"
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Evaporator was frozen with ice found bi metal open will need motor fan with harness will steam ice when part arrives advise customer to leave unplug it will help she said she has a backup fridge rescheduling she paid in full ; ordrng 1 W11224591 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
B/IN REFRIGERATO KITCHENAID KSSC42QMS01 "Recovered refrigerant, installed new filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 7.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
DISHWASHER AMANA ADB1400AGS1 CC that the unit does not work. Ran diag no codes. Found the water was turned off. Turned the water on. Unit filled and started washing. Unit is not secured to the cabinets or the countertop. Advised cust to secure the dishwasher. Optest ok.
WASHER MAYTAG MVWX655DW1 "Cc unit making weird sound and not washing clothes correctly. Found no error codes. Ran diagnostics, not agitating but will spin. As soon as I lifted to look under machine grease was on my hand. Grease dripping from gearcase and over all lower components. Actuator is not switching over to agitate. Will need gearcase, cap, actuator, belt, pulley and hub. Motor is covered under extended warranty, no charge for washplate because it might get chipped in process of replacing gearcase. Gave estimate to customer. Customer paid SVC, do not order parts ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W10913953 (actuatoR) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11239857 (belT) and 1 W11395618 (CAP), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Attempted to install freezer led module kit. Could not get enough of the harness to get the connectors on. Called whirlpool tech line spoke with Rich. He stated there was no way I would be able to get enough of the harness to put the module kit on. He stated unit is being put up for product review. Advised customer whirlpool will be contacting about where they will be going from here.
DRYER MAYTAG MEDX655DW1 "Cc timer not moving, customer tried sensor and timed dry, both not moving. Tested out on timed, made sure airflow is good outside, good. Heating up and cycling off. Power good coming into unit, Timer getting power just not advancing. Checked over heater circuit, good. Gave estimate to customer, do not order parts ; ordrng 1 WPW10642928 (timer), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MHW3505FW1 "From notes, Cc not changing cycles or temp. Unit was unplugged. Plugged in and went to diagnostics. F6E3, F5E4e error codes. Ran diagnostics, temp is changing when its suppose to. Ran through diagnostics test, all components working correctly. Ran a normal cycle for 10 mins, everything seems to be working correctly. Took off top and blew through pressure hose, good. Unplugging it could of reset unit. Advise if happens again then would order out control and UI. W11201284 control, W10911040 UI"
WASHER MAYTAG WTW5520SQ0 Installed drain hose. Ran test cycle. Op test ok
DRYER WHIRLPOOL CEM2745FQ0 Installed coin slide. Ran test cycle. Op test ok
DISHWASHER KITCHENAID KUDJ230Y0 "Cc: not cleaning properlyFound upper tracks falling. Found upper wash arm clogged. Found upper rack is rotted(advised customer rack are not covered under extended warranty). Needs upper tracks, rollers, and rack.Parts show no longer available.; ordrng 1 4171288 (ROLLERS) and 1 4171288 (RACK) and 1 4171289 (track-lh) and 1 4171290 (track-rh)"
REFRIGERATOR KITCHENAID KRMF706EBS01 One of brackets damaged. Core is NOT HERE. Looked around and cannot find part. Re ordering bracket.; ordrng 1 W106252069 (BRACKET )
DISHWASHER GE GDT580SSF6SS Installed drain pump kit. Ran test cycle. Op test ok
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "New part too big. Old part too small. Ordering FZ door handle and asking customer to take out box and look over to make sure it can fit. Customer will call us if they cannot put part on. Do not schedule return; ordrng 1 W10827046 (handle,door (ss))"
RANGE MAYTAG MER6600FZ2 "Replaced parts. Checked out everything else, function wise test good. Put bake on 350* tested, took 13 mins to pre heat. Good. Op test ok"
REFRIGERATOR KITCHENAID KSCS25INBL00 Replaced parts. Tested. Good. Called for water and cycled. Op test ok
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Cc: not coolingFound temps at 58 degrees both sections. Found no frost pattern. Found low side pressure resting at 49psi. Running pressure only drops to 35. Needs compressor and drier. ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
WASHER WHIRLPOOL WTW5640XW0 "Cc: not agitating, not ringing clothes outFound error code f7e1(basket speed fault) f7e7(motor unable to reach target rpm). Found unit is not sending basket speed. Found bearings extremely loud in hand spin. Needs actuator and gearcaseCustomer does not want to repair at this time"
WASHER WHIRLPOOL WFC7500VW2 "Installed new control and motor control, op test no good , new control does nothing , reordering control; ordrng 1 W10192966 (Cntrl)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Cc buzzing noise. Could hear it as soon as I walked in house. Coming from condenser area. Moved coils around , added styrofoam/cardboard. Let sit for a couple of mins. Good, no noise, op test ok"
REFRIGERATOR FRIGIDAIRE FFSS2615TE0 Installed ice maker OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
REFRIGERATOR KITCHENAID KSSP42QFS05 "Cc unit not cooling properly Found temps in freezer to be 15 and fridge around 40 Found evap to have partial frost pattern Found coils to be packed with dust Cleaned out dust advised customer that it could be he issue or we may have a sealed system issue gave quote for sealed system ; ordrng 1 2003002 (exchanger) and 1 4388574 (evaporator) and 1 W10309994 (compressor), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL CHW9160GW0 "CC that the unit will not start. F26 DOOR SWITCH ERROR. Checked the connections at the control, good. Ran diag passed. A lot of soap suds. Advised cust to use 1-2 tablespoons of he detergent. Started a load of towels watched load finish. Optest ok."
DISHWASHER MAYTAG MDB4949SHW0 Cc unit starting by itself Found error for stuck key Replaced UI Ran test cycle OP Test Ok
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc of humming noise Found ff evap fan not spinning just humming like it wants to run but isn’t Needs fan kit ; ordrng 1 W11033168 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Installed new control and thermistor, defrosted again, op test good ; O-emld tckt"
WASHER WHIRLPOOL WFW5620HW0 "Replaced control, op test good, took control and console W11319991 cores"
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Customer complaint of frost build up in freezer section and unit is not making ice, found ice maker off, turned on ice maker cycled, found a phone cord ran in front of unit that got in freezer section door seal causing the frost build up, door gaskets are sealing, unit is operating as designed"
WASHER GE GTW460ASJ6WW "Customer complaint that unit stopped working, found water in tub, ran drain and spin, drain pump is working, water drained out, unit spun, started normal wash cycle, unit filled and began agitating, unable to duplicate the problem , unit is operating as designed"
REFRIGERATOR MAYTAG MRT118FFFM04 "Customer complaint of loud humming noise when ice maker fills, cycled ice maker , ice maker cycled and filled, no unusual noises heard, fans and compressor are running, no unusual noises heard, unable to duplicate the problem , unit is operating as designed"
REFRIGERATOR KITCHENAID KSRB25FHBT05 "Cc: frosting around vents, grinding noise in vent, warm tempsFound temps in ff section at 48 degrees. Found temps in freezer at 15 degrees. Frost is building up around the damper. Found gasket not sealing completely, door cams are worn out and not functioning. Found gasket ripped and not sealing properly. Needs ff door cams, gasket, and damper.; ordrng 1 2159075 (gasket,door ff (bei)16163) and 1 WP2182179 (cam-door433) and 1 WP2209751 (diffuser12884) and 1 WPW10329686 (cam-door433), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL n/a "Tenant at home said that there is nothing wrong with his washer, tech never saw unit or entered home"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed damper. Tested. Op test ok
REFRIGERATOR KITCHENAID KRFC302ESS02 "Customer complaint of chirping noise, noise is refrigerant running through condenser, unit is operating as designed"
REFRIGERATOR KITCHENAID KRFF507HPS00 Replace all parts. Op test ok
DISHWASHER MAYTAG MDBH979AWW3 Replaced the ui. Started a cycle. Optest ok. ; used 1 Shipping from stock
OTR MICROWAVE WHIRLPOOL WMH76719CS0 "Customer complaint mw does not start all the time and the light inside fails to turn on at times, confirmed light not illuminating every time the door is open, replaced interlock switches with ts, op test good ; used 1 W11244490 (INTERLOCK SW KIT) from stock"
DISHWASHER KITCHENAID KDTE104DSS0 "Cc that the unit is not draining. She cleaned the hoses. Drain pump checked good. Hose is clear. Found drain hose on the floor. Connected drain hose properly. Explain cust on why drain hose needs to be higher than what it was. Drain unit 3 times, pass. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
WASHER MAYTAG MVWC200XW0 "Cc not jumping around and banging in final spinChecked suspension springs, found suspension weak, tub bouncing around. Unit needs suspension springs. ; ordrng 1 W10780048 (suspension7183), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB835DW5 CC that the unit is not putting water in. Replaced the water valve. Ran a calibration. Optest ok.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Customer complaint gaskets still wavy, confirmed both gaskets still had a waves, no condensation found on gasket or in ff, used heat gun to reform gasket, op test good"
DRYER WHIRLPOOL WED8500DC3 "Cc unit seems to struggle to run a big load Found motor to be weak when running a bulky load takes few extra times for motor to start running Needs motor and blower wheel and suggest to replace the idler pulley ; ordrng 1 W11105178 (motor-drve) and 1 279640 (pulley,idler) and 1 WP697772 (blower wheel), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint door switch doesn’t work so tape was put on, confirmed door not making contact with switch enough to turn off, found right side door sagging, corrected and leveled doors, op test good"
DRYER WHIRLPOOL NED4655EW1 "Found blower housing fuse open,replace from t/s ,opt test ok also customer has a fire hazard flex foil advise her to change it,opt test ok ; used 1 WP3392519 (THERMAL FUSE) from stock"
WALL OVEN KITCHENAID KEBS207DBL7 "Found fuse open front behind console ordering part ; ordrng 1 WP4456654 (fuse-thrml), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB765FW3 "Customer complaint clothing stuck under agitator, confirmed silk shirt had made its way under agitator and wrapped around drive shaft, removed and replaced agitator with part sent, gap looks the same between basket and agitator, advised customer not to wash silk in this unit would be best hand washed"
WASHER MAYTAG MVWC565FW2 "Cc unit not draining or spinningRan diagnostics, found code f9e1 for long drain. Ran manual drain tests, drain pump not turning on. Good power to pump @119v. Replaced drain pump using a customer supplied pre Id part. Ran auto test and calibration. Op test good."
RANGE WHIRLPOOL KGRS206XBL2 "Cc unit not preheating or slow to preheatRan bake test, ignitor only drawing 2.1a. Ignitor is weak. Unit needs bake ignitor. Replaced using truck stock. Ran bake test to 300 degrees. Preheat good. Operation test good.; used 1 12400035 (IGNITER) from stock"
RANGE MAYTAG MGT8655XS01 "Found right front valve burner defective ordering parts,opt test ok advise to leave gas off ; ordrng 1 WPW10206288 (valve-brnr), used 1 SHIPPING (shipping and handling) from stock"
DRYER SAMSUNG DV5451AEWXAA01 "CC that the unit is not heating. Checked the power, good. Found the heater is open. Will need a new heater. ; ordrng 1 DC97-14486A (Heater), used 1 Shipping from stock"
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Cc: not making iceFound optics are functioning. Found ice maker is receiving proper power, ice maker is not cycling. Needs ice maker.; ordrng 1 2198597 (icemaker assy15445), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR JENN-AIR JF42NXFXDE01 "Replace control and thermister also steam evaporator,turn power on opt test ok"
DISHWASHER KITCHENAID KDTM404ESS2 "Cc that the unit is leaking and it looks like is coming from the door. Started a normal cycle, no leaks detected ran for 30 minutes"
DISHWASHER WHIRLPOOL WDF760SADB1 "Customer complaint dw doesn’t dry and spray arm is missing, confirmed middle spray arm is missing, unit needs spray arm, no rinse aid in dispenser, advised customer to use a rinse aid in order to aid the drying ; ordrng 1 WPW10498900 (spray arm), used 1 SHIPPING (shipping and handling) from stock"
RANGE WHIRLPOOL WFG550S0HZ1 "Installed new hinges, op test good"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint Leeds in ff and frz not working, confirmed ff ceiling leds and frz led out, found frz led failed, replaced with part sent, op test good"
WASHER WHIRLPOOL WTW57ESVW1 "Customer complaint that it washes but water is not coming out of clothes, found unit not spinning properly, found pieces of clutch and brake under unit , unit needs new brake assembly and clutch, customer does not want repair ; ordrng 1 W10820043 (Brake) and 1 285785 (Clutch), used 1 SHIPPING (shipping and handling) from stock"
RANGE WHIRLPOOL WFG525S0JZ0 "Customer complaint drawer is uneven like it’s not sitting right, confirmed drawer tapers down to the right, attempting adjusting sheet metal to prevent metal from moving, unable to get drawer in straight ordering drawer parts ; ordrng 1 W10462909 (brkt-mntg) and 1 W10813962 (drawr-util) and 1 W11252164 (panel-drwr) and 1 W11252164 (panel-drwr)"
RANGE WHIRLPOOL WFE525S0HT0 "Cc unit smoked and error code presentCustomer stated she was using unit oven, when smoke detectors in house went off, error code on display of f6e1 for oven overtemp when heating. Verified f6e1 in diagnostics. Checked resistance reading on temp probe, at room temperature reading is 1169ohms, within spec range. Checked connectors on temp probe and control board. Ran bake test to 350, unit preheated and regulated at temp for 15 min after preheat. Temps stable. Ordering control board and temp probe to cover all bases for what could be an intermittent issue.; ordrng 1 W11158177 (cntrl-elec) and 1 WPW10181986 (sensor)"
DRYER MAYTAG MED6230HW0 "Cc unit will squeak when in useConfirmed light squeak intermittently during cycle. Pulled unit apart, lubricated all rollers, idler pulley. Checked for any loose panels/screws. Reassembled, reran test cycle, squeak still intermittently present. Ordering motor and dryer kit at this time to replace all drive parts.; ordrng 1 279787 (motor) and 1 4392067 (dryer repair kit)"
DRYER WHIRLPOOL WGD4850HW0 "Cc unit making a chattering noise when in useRan dryer test cycle, noise starting about 5 min into cycle. Sounds like idler pulley bracket. Replaced idler pulley using customer supplied pre Id dryer kit. Ran op test for 10 min. No abnormal sound present. Op test good."
RANGE WHIRLPOOL WOC75EC0HS01 Installed UI Walked customer through setting up WiFi
REFRIGERATOR KITCHENAID KFIS29BBMS02 Cc unit stopped cooling for 9 days and then it started cooling and making ice on Friday and has been cooling Found ice bucket full and temps in freezer to be at 5 and fridge at 40 These are normal operation temps Called whirlpool suggested to replace deli board and the three way valve coil; ordrng 1 WPW10364560 (solenoid) and 1 WPW10732682 (cover)
REFRIGERATOR KITCHENAID KRFC704FPS03 Replaced the evap cover and control. Brought core back for return. Steamed out the evap. Optest ok
REFRIGERATOR MAYTAG MBFI953YEW3 "Cc unit ice buildup in freezer, temps not consistent, and a fan noise from ff sectionConfirmed ice sheer on bottom on freezer, evap drain is clogged. Unit still using duckbill drain, needs updated p-trap drain tube kit. Ran diagnostics, found damper making a loud squeaking noise when opening or closing. Unit needs damper control. Customer stated it will also buildup frost in freezer and temps will fluctuate. Adding jazz board. ; ordrng 1 W10619951 (drain tube) and 1 WPW10196393 (damper control assy) and 1 WPW10503278 (refer elect cont brd)"
DRYER WHIRLPOOL WGD8000DW4 Customer showed pop took pic Cc unit is scorching cloths Found unit to be operating properly But unit has a stored code of air flow Went and checked out side vent unit is venting but does not have a good air flow Possibly a vent restriction or vent is to far of run and needs a booster installed Advised customer on possible solutions but advised to start with a vent clean out
REFRIGERATOR MAYTAG MFI2569YEM0 CC that the ice or the water are not dispensing. Found the pad back is broke. ; ordrng 1 WPW10185233 (Pad)
OTR MICROWAVE WHIRLPOOL WML55011HB2 Cc unit door trim cracked.Confirmed bottom on unit door trim broken away. Replaced using customer supplied pre Id part. Op test good.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Cc unit still not making ice Found ice tray empty Ran several test harvest cycles they all work properly and has good water pressure when filling Advised on dropping temps in freezer to help with ice production It may be that thermistor isn’t reading proper temps due to temps Advised to watch but it may need a control
WASHER MAYTAG MVWC465HW2 "Customer complaint washer not starting, confirmed, found shifter fault code found gearcase and components muddy and corroded from a basement flood, flood damage not covered under warranty, quoted to repair, customer does not want repair, took control with for return; used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Replaced parts. Leveled out as best as possible. Good. Op test ok
WASHER MAYTAG MVWB765FW3 Cc sheet stuck under plate again Found screw to have backed out leaving play in agitator Replaced agitator and screw made sure bolt was tight OP Test Ok
WASHER HOT POINT HSWP1000M4WW "Cc unit making noise when in cycle, also tub not centeredCustomer states unit has not been right since he moved. Confirmed tub not centered in unit. Found tub assembly shifted over to right, motor mounting stuck behind base plate brackets. Lifted tub assembly up and pulled out from bracket. Ran wash test then drain and spin. Op test good."
WASHER WHIRLPOOL MVWB835DW4 "Replaced the ui, control and latch. Brought core back for return. Ran a calibration. Started a normal cycle. Optest ok"
REFRIGERATOR WHIRLPOOL WRS321SDHV04 "Customer complaint that unit is not dispensing ice, found ice in bin frosted together jamming auger motor, cleared ice , auger motor and auger are working, ice door is sealing, unit is operating as designed"
DRYER MAYTAG MEDB765FW0 "Cc unit coding f6e3 again.Ran diagnostics, confirmed f6e3 and also f6e2. Called wp techline, Leon, nothing else to be done based on previous repairs that did not remedy the issue. Unit designated as non repairable, advised customer WP will be contacting them within a few days."
REFRIGERATOR KITCHENAID n/a CC that the ff section is not cooling. Found a lost of frost on the evap cover. Steamed out the evap. Replaced the thermistor from t/s. Optest ok. ; used 1 WPW10384183 (Thermistor) from stock
REFRIGERATOR KITCHENAID KRFC300EWH03 Wrong compressor. Reconnected the line at the condenser. ; ordrng 1 W10507884 (Compressor)
RANGE WHIRLPOOL WFE550S0HZ1 "Cc unit front damagedConfirmed unit oven door damaged. Unit needs handle, door top trim and front glass/trim panel.; ordrng 2 W10831019 (screw)s and 1 W11249559 (glass-door) and 1 W11449263 (HANDLE TRIM)"
WASHER WHIRLPOOL WFW95HEXW0 "F6e1 COMMUNICATION ERROR BETWEEN CCU AND MCU,F8e1 NO WATER DETECTED ENTERING WASHER OR PRESSURE SWITCH TRIP NOT DETECTED. Dcs3-1 and 3-2 good, dl3-1 and 2 54 ohms dl3-2 and 3 54 ohms. Dls2-1 and 2 open for closed and open. Will need a new door latch and main control ; ordrng 1 WPW10306374 (Lock) and 1 W10406633 (Control), used 1 Shipping from stock"
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Replaced the ice maker. Cycled ice maker. Optest ok.
RANGE AMANA AER6603SFW2 Installed LF infinite switch. Tested burner op. Op test good.
REFRIGERATOR GE DFE28JSHCSS "Cc little stream of water coming from dispenser. Customer just replaced water filter about a month ago. Pulled unit out. Took off water line. Found the water pressure low, also found little kinks in the copper line itself. Customer has old style shut off water valve. Suggested having a plumber come look at the shut off valve and the copper line if needed to be replaced. Unit test good as of now. Op test ok.; used 1 SENIORDISCOUNT (senior discount) from stock"
REFRIGERATOR AMANA ASI2575GRS01 "Cc of leveling. Went through manual and Lund only leveling for door, unit. Door open all the way and stopper stops it, showed customer. Tested out. Good. Op test ok"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced parts, also found dent where door meets the door switch, added door spacer from t/s. Customer threw away core return boxes, so will have to put into a different box. Tested multiple times, good op test ok; used 1 WP2177331 (DOOR SPACER) from stock"
WASHER MAYTAG MHW6630HW0 "Cc LOC error code. Customer had control lock on and didn’t notice. Let customer know. Showed them. Went through diagnostics, good. Op test ok"
DRYER WHIRLPOOL WED5000DW2 CC that the unit does not turn on. Confirmed. Found the black wire in the terminal block burnt. The wrong screws were used. Will need a new terminal block with wires. ; ordrng 1 279318 (Wires)
LAUNDRY CENTER WHIRLPOOL MGDB765FW0 "Cc “check lint screen” light on all the time when starting unit, stricker caught clothes, fabric sheets sometimes get caught on lint grille. Check lint screen light is more so a safety feature to let you know to check it, per owners manual will come on until you open door or start cycle. Stricker and lint grille are in correctly. Checked with hand to make sure not rips or anything can be felt, good. Upped customers dryness level from 2 to 3. Went over temp and dryness level options per owners manual. Had customer try a couple times and every time it worked every time. Op test ok."
OTR MICROWAVE WHIRLPOOL WMH31017HS2 Replaced the control. Brought core back for return. Heated a cup of water. Optest ok.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Did not replace new control found a bad issue one of wire snap and burn connecter the wire that snap comes from the cabinet calling whirlpool tech line spoke to dave, whirlpool will replace unit can’t no longer be repairable
REFRIGERATOR KITCHENAID KRFC300ESS01 Replace parts but the right door has a dent at the top. Reordering door.; ordrng 1 13107887SQ (dor-fip ss)
WASHER WHIRLPOOL MVWC465HW2 "Cc that the unit does not advance and stays in sensing or wash. Ran diag found F8E1 – NO FILL, LONG FILL. Found drain hose on the floor. Explain cust on how to properly install the drain hose. Showed her on the owners manual. Ran calibration and auto test . Op test ok. Took pics"
RANGE AMANA AER6303MFS2 Replace parts. Preheat oven to 350*degrees . Op test ok
DISHWASHER GE GDT535PSJ2SS "Cc that the unit is not dispensing all the soap, and dishes are not getting clean. Put a pod of detergent on unit, press star for a normal cycle. Unit control started clicking, after 2 min started the cycle and it will work for 10 seconds and stops following that clicking sound that comes from relay on control. It was sparking from the relay. Gave estimate to cust. They will not fix."
REFRIGERATOR MAYTAG MFI2570FEZ07 "Found ice on the door switch. Advice cust to keep an eye on the child lock, because it will get stuck in between the door and cabinet and it will creat condensation inside freezer and on the door switch and stays stuck close. Cleared out the ice. Op test ok"
REFRIGERATOR AMANA BR18VW CC that the ff is no cooling. Confirmed. Unit went into a defrost. Heater did not turn on. Checked heater has continuity. ?Found the defrost thermostat open. Steamed out the evap. Replaced the thermostat from t/s. Optest ok. ; used 1 WP10442411 (Thermostat) from stock
B/IN REFRIGERATO KITCHENAID KSSC42QMS01 "Customer complaint that unit is not cooling properly, fresh food section temperature at 50 degrees, freezer section temperature at at 26 degrees, fans are running , compressor is running , partial frost pattern on evaporator, found system in a 10” vacuum, added refrigerant, frost pattern did not improve, unit has a restriction, unit needs new filter drier; ordrng 1 W10143759 (Drier)"
WASHER WHIRLPOOL WTW4816FW2 Installed gearcase and agitator. Ran auto test and calibration. Op test good. Gap around agitator base seems more even then prior to parts replacement.
WASHER GE GTW485ASJ1WS "Customer complaint that unit is not cycling, confirmed, found speed sensor ripped off and belt shredded; ordrng 1 WH12X26329 (Speed sensor) and 1 WH01X24180 (Belt), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR FRIGIDAIRE FFSS2614QS6A "Cc that the unit is making ice slowly and started leaking again. Removed the drain hose , found dirt , debris. Cleared out. Steamed the drain hole and hose as well. Checked ice maker. Harvested the ice maker and It cycle. Explain cust that the ice maker makes 8 cubes of ice every 4 hours."
WASHER WHIRLPOOL WTW8000BWD "CC that the unit is making noise and black stuff on the floor. Found the bearings are leaking oil. Will need a rotor,stator,bearings and rps sensor. ; ordrng 1 W10435302 (Bearings) and 1 280146 (Rotor) and 1 WPW10419333 (Stator) and 1 WPW10178988 (Rps), used 1 Shipping from stock"
WASHER WHIRLPOOL WTW4800XQ4 "Installed suspension spring, ran auto test. Op test good."