We serviced a
GE DRYER
Model GHDP490EF5WW
Near Willoughby, OH 44094
Jason N
Job Details:
04/19/2023
Installed drive belt. Dryer op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS
Near Solon, OH 44139
Brian M
Job Details:
04/19/2023
Cc unit not cooling -5 in freezer ice bin full and fridge at 38 Advised to watch but can not duplicate at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Painesville, OH 44077
Jason N
Job Details:
04/19/2023
"Cc unit lights not workingFound top ff section lights and freezer lights not working. Customer had an LED module but did not know how to put it in. Identified which LED had failed, found upper left ff module as the failed module. Replaced using customer supplied LED module. Illumination restored to entire unit. Op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Chesterland, OH 44026
Brian M
Job Details:
04/19/2023
Cc stated its still leaking She ran quick wash prior to my arrival with a rag underneath Rag is completely dry and floor is dry no sign of a leak at this time Ran test cycle found unit to have suds with no soap added possibly to much soap advised but could not duplicate a leak
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Brook Park, OH 44142
Gabriel P
Job Details:
04/19/2023
Took unit apart replace motor then when to replace blower and it was damaged but stills replace it to see if noise go away and it did it had some vibration sound but is normal ordering blower wheel again ; ordrng 1 Wp697772 (Blower wheel)
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near North Olmsted, OH 44070
Angel
Job Details:
04/19/2023
Cc that unit was not heating at all. Confirmed tested unit and it was not heating at all. So I looked through the peep hole in front of panel to see if igniter was glowing and it wasnt. Checked vent outside and it was good. So I took off front panel to get to igniter and it was good. So I checked in back and found cutoff switch open replaced cutoff and high limit thermostat tested unit opt test good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Cleveland, OH 44106
Corina B
Job Details:
04/19/2023
"CC that the back left burner turned on twice when no one was there to turn in on. Plugged unit in, no sparking when in the off position. The knobs are locked unless you push the knob inward, then it turns on. The harness switches are in the correct positions. Did advised Cust to get a video of the burner sparking and the knobs are in the off position. Opt test ok. Called safety at whirlpool Kent"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHK2336TF0
Near Rock Creek, OH 44084
Brian M
Job Details:
04/19/2023
"Cc unit not cooling Found evap fan running , compressor and condenser fan not on, compressor cold, unplugged unit waited 30 seconds, plugged back in, compressor and condenser fan running Unit is coolingAdvised to watch"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS02
Near Independence, OH 44131
Manny
Job Details:
04/19/2023
"Cc unit not working verified and found codes F6e0 lost communication with MW, , F1e5bad mw inverter, F1E1 for internal error unit needs mw control, MRC control and inverter, customer will not proceed with the repair at this time.; ordrng 1 WPW10632435 (cntrl-elec) and 1 WPW10586836 (cntrl-elec) and 1 W10217711 (inverter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG FREEZER
Model MZF34X16DW04
Near Cleveland, OH 44111
Corina B
Job Details:
04/19/2023
CC that there is a loud noise. Unit was in a defrost when arriving. 9* in the freezer. Ran diag turned the compressor and fans on. No noises. Advised Cust to get a video of the noise if it comes back. Opt test ok.
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS
Near Hiram, OH 44234
Brian M
Job Details:
04/19/2023
Cc no ice still Found icemaker turned off at the control Turned on and ice dropped from mold and refilled Advised to watch
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Perry, OH 44081
Dan H
Job Details:
04/19/2023
"Drain hose ordered was too short, ordering 12 drain hose, wrong drain hose packaging was opened, will collect difference for part on return visit; ordrng 1 3385556 (12 drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sheffield, OH 44054
Marie V
Job Details:
04/19/2023
"Cc that the unit is not cooling and that is constantly running. Took temps fresh food section is at 45* to 51* and freezer is at 19* to -2*, found lots of ice build up on the evaporator, while defrosting found that heater connections where wet, corrected, but heater not getting hot enough, not proper voltage at this point, will order control and ui, harness and thermistor. Office will contact once they have eta on the part. ; ordrng 1 W11518204 (Ui) and 1 W11558182 (Control) and 1 W11650662 (Harness heater) and 1 WPW10384183 (Thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Geneva, OH 44041
Jason N
Job Details:
04/19/2023
Installed door and pantry UI control. Op test good.
We serviced a
KENMORE REFRIGERATOR
Model 106.569366
Near Oberlin, OH 44074
Gabriel P
Job Details:
04/19/2023
"Filter housing leaking and over filling tray underneath unit ordering filter housing ; ordrng 1 WPW10121138 (Filter housing), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chagrin Falls, OH 44023
Joe O
Job Details:
04/19/2023
"Cc: plugs missing, scratches, screws missing, rubbing noise, gurgling noise, dingingCustomer stated plugs missing from upper hinge location(door was reversed). Scratches on freezer door. Butter door sticks in open position. Door creaking when door closing. Screw missing from left hand handle location. Stated unit gurgles when cooling. And unit has a dinging noise. Found temps at 3 degrees in freezer, 39 in ff section. Found gurgling noise is refrigerant running through cap tube. Needs door, handle screws, and plugsOffice to reschedule ; ordrng 3 WPW10520304 (button-plg)s and 1 W11023679 (dor-fip) and 2 W10830984 (plug-hndle)s and 1 WP8281206 (screw)"
We serviced a
GE WASHER
Model GTW485ASJ3WS
Near Bedford, OH 44146
Joe O
Job Details:
04/19/2023
"Cc: not starting, pump runningFound unit stuck in continuous drain. Entered manual diagnostics. Found error codes 8(pressure sensor) 19(ui state time out) 7(pressure exceeds 16.5). Found pressure hose clear, pressure sensor functioning. Ran speed wash. Ran drain and spin. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mentor-on-the-Lake, OH 44060
Jason N
Job Details:
04/19/2023
"Cc unit overfilling with water, fault code f8e5Ran diagnostics, found codes f8e5 for fill valve stuck on, f8e4 for overflow and f1e1 for ACU failure. Replaced main control using customer supplied pre Id part. Ran test cycle, all functions passed. Op test good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Mantua, OH 44255
Brian M
Job Details:
04/19/2023
Cc unit not washing properly Found cold valve packed with rust Was at able to clean it OP Test Ok Advised on screen filters
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Bay Village, OH 44140
Angel
Job Details:
04/19/2023
"Replaced damper, thermistor and control board programmed control to proper code and made sure to set temperatures to recommended opt test good."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS3
Near North Royalton, OH 44133
Manny
Job Details:
04/19/2023
"Cc unit not heating and making noise verified and is loud and turn table motor is jumping, unit needs mag, cap, diode, motor and transformer. ; ordrng 1 W11628655 (Transformer) and 1 W11402082 (Magnetron) and 1 W11213318 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10466420 (motor-turn)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Maple Heights, OH 44137
Joe O
Job Details:
04/19/2023
"Cc: power cord ripped offFound power cord and harness ripped out of machine. Needs power supply harnessCustomer does not want to repair at this time; ordrng 1 W11238411 (Power supply harness), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDW00
Near Mantua, OH 44255
Brian M
Job Details:
04/19/2023
"Cc unit not cooling Found light frost pattern on top of evap but compressor is running extremely hot,Needs evap and compressor According to warranty page 12 month warranty only ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 WPW10143759 (DRIER), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Rocky River, OH 44116
Corina B
Job Details:
04/19/2023
"CC That the unit will not agitate. Confirmed. Ran diag F7E1 BASKET SPEED FAULT. Tested the shifter, good. Will need a capacitor.; ordrng 1 W11428524 (Capacitor)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS02
Near Westlake, OH 44145
Angel
Job Details:
04/19/2023
Replaced all parts set up unit for customer and recommended her to hook up the wifi to keep it updated opt test good
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Broadview Heights, OH 44147
Manny
Job Details:
04/19/2023
"Replaced control, ran test good, opt test ok took core for return"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Euclid, OH 44123
Jason N
Job Details:
04/19/2023
"Cc unit not starting Confirmed no start condition. Found door switch lever broken off. Replaced door switch using truck stock part. Ran dryer op test, good tumble and heat. Op test good.; used 1 WPW10569603 (DOOR SWTCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Broadview Heights, OH 44147
Corina B
Job Details:
04/19/2023
Replaced the dispenser and hose. Started a heavy cycle. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Mantua, OH 44255
Brian M
Job Details:
04/19/2023
"Cc unit not dispensing Found deli harness to be in water creating a short Removed board, functions returned Needs deli board, and harness kit; ordrng 1 WPW10732682 (cover) and 1 SHIPPING (SHIPPING LOGISTICS*)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Broadview Heights, OH 44147
Manny
Job Details:
04/19/2023
"Cc unit making a loud noise when filling or dispensing water, verified and unit making a humming noise. Unit needs dbl valve and inlet valve replaced.; ordrng 1 WPW10341320 (valve-inlt) and 1 W11512399 (Valve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Cleveland, OH 44119
Jason N
Job Details:
04/19/2023
"Cc unit not advancing cycles, stuck on sensing. Ran diagnostics, found code f8e1 for no/low fill. Ran auto test cycle, all functions passed. Found drain hose connected to an extension and running along floor to floor drain. Corrected drain hose install and hooked up to side of wash tub. Started normal cycle with clothing load. Unit filled/sensed properly and advanced to wash. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Warrensville Heights, OH 44128
Joe O
Job Details:
04/19/2023
Installed control and thermistor. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near North Royalton, OH 44133
Manny
Job Details:
04/19/2023
"Cc unit not heating, verified and found open fuse, replaced with TS#Wp3392519 opt test ok; used 1 Wp3392519 (Thermal fuse) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Solon, OH 44139
Joe O
Job Details:
04/19/2023
Cc: clean light beepingFound gasket warped allowing water to leak down sides of unit. Needs tub gasket; ordrng 1 W11483553 (Seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Parma, OH 44134
Corina B
Job Details:
04/19/2023
"CC that there is a rattling when opening and closing the door, also popping noise. Confirmed. Found the damper, making the noise. Will need a new damper. The popping noise is the lines expanding with the r600; ordrng 1 WPW10479155 (Damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Lakewood, OH 44107
Angel
Job Details:
04/19/2023
"Cc that unit is not cooling. U it was unplugged plugged it in and compressor sounds like it has a lock rotor, parts were sent replaced compressor and drier put unit into a vacuum waited 10mins and recharged unit with 1.44oz of R600. Recommended customer to wait 24hrs for proper cooling opt test good."
We serviced a
GE DISHWASHER
Model GDT645SYN2FS
Near Ravenna, OH 44266
Brian M
Job Details:
04/19/2023
Installed pressure switch Ran test cycle OP Test Ok ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Chagrin Falls, OH 44022
Joe O
Job Details:
04/19/2023
"Cc: error codeFound error code f2e2(hmi disconnected). Found hmi is connected properly, and harness has continuity. Needs ui and controlUi out of stock. Office to reschedule Customer showed pop; ordrng 1 W11478526 (Ui) and 1 W11624943 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Strongsville, OH 44136
Manny
Job Details:
04/19/2023
"Cc unit not draining, verified and found code F71 for basket not re-engaging, and F51, F53 both for RPS sensor, and F53 for motor over temp. Unit needs RPS sensor, rotor stator and hub; ordrng 1 W10820039 (hub) and 1 WPW10419333 (stator) and 1 280146 (rotor) and 1 WPW10178988 (sensor)"
We serviced a
WHIRLPOOL DRYER
Model wed7500gc0
Near Strongsville, OH 44149
Manny
Job Details:
04/19/2023
"Cc unit making a loud metal on metal noise, verified and unit making a loud noise, took apart and found seized pulley and rollers unit needs pulley and rollers, replaced with TS#4392067, ran test cycle, opt test ok; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wickliffe, OH 44092
Joe O
Job Details:
04/19/2023
"Cc: not coolingFound temps in ff section at 58 degrees, freezer at 34 degrees. Ohmed out heater circuit from control. Heating circuit open. Needs element Element out of stock. Office to reschedule ; ordrng 1 W11650660 (Element)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Seven Hills, OH 44131
Corina B
Job Details:
04/19/2023
CC that the door will not shut. Confirmed. Replaced the latch. Started a cycle. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Parma, OH 44134
Corina B
Job Details:
04/19/2023
"CC that the unit is not cooling and there was frost inside. Freezer was in a defrost. Checked the evaporator good frost pattern. Was some ice formed on the evaporator cover. Door could of been propped open. Gaskets are good. Used Vaseline around the gaskets. The for door stop was on the wrong side, put the stop on the correct side. Opt test ok. ; used 1 WP2315539 (MOTOR-EVAP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near North Olmsted, OH 44070
Angel
Job Details:
04/19/2023
"Cc that unit started making ice as should but lasted a day than stopped and freezer one is not making as much. Removed ceiling cover to check connections and found fill tube line frozen again. Ohmed out heater and it was good, so I called BJ and we did some testing and found control board was not sending voltage to heaters and I also found fascia heater insulation was spit exposing wire will need to reorder as well.; ordrng 1 W11224256 (Control board) and 1 W11637688 (Heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ravenna, OH 44266
Brian M
Job Details:
04/19/2023
Cc of noise and clothes going out of balance Noises customer is hearing is normal cam and actuator functions Found unit functioning properly no errors Reset and calibrated
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ07
Near Columbia Station, OH 44028
Manny
Job Details:
04/19/2023
"Cc that bulb went out again, verified and no lights, checked power to socket and good, used a mirror to look at the inside of socket and terminal looks bend, pulled terminal and reinstalled bulb and good, advise customer not to tighten the bulb too much when being replaced as it can bend the terminal socket. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wickliffe, OH 44092
Joe O
Job Details:
04/19/2023
"Cc: not coolingFound evap completely frosted over. Ohmed out thermistors and heating circuit from control. All thermistors check in range. Element not open. Needs control, element, and evap thermistorElement out of stock. Office to reschedule; ordrng 1 W11566851 (Control) and 1 W11650660 (Element) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML55011HS07
Near Berea, OH 44017
Manny
Job Details:
04/19/2023
Replaced parts ordered opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wickliffe, OH 44092
Joe O
Job Details:
04/19/2023
Cc: not coolingFound evap completely frosted over. Ohmed out thermistors and heating element. Element at 125ohms. Freezer and ff thermistors reading 4k ohms. Evap thermistor reading 21k ohms. Pulled evap cover. Found evap fan connector not seated correctly. Re seated connection. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Painesville, OH 44077
Dan H
Job Details:
04/19/2023
"Customer complaint that unit shuts off after a few minutes, confirmed, unit shut down and is flashinf7e2(variable speed wash motor failure ) error code, found wash motor open, unit needs new sump assembly, part is out of stock so not scheduling return appointment ; ordrng 1 W11460946 (Sump)"
We serviced a
WHIRLPOOL RANGE
Model WOD51EC7AS05
Near Painesville, OH 44077
Dan H
Job Details:
04/18/2023
"Installed new inner door glass, thermal fuse , and t.o.d., op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Painesville, OH 44077
Dan H
Job Details:
04/18/2023
"Customer complaint that unit is not cleaning dishes, placed glasses upright in racks and started normal wash cycle, incoming water temperature at 81 degrees, glasses filled, advised customer to run hot water in the sink before starting unit and to use rinse aid, unit is operating as designed"
We serviced a
GE DISHWASHER
Model ZBD8920D00SS
Near Mentor, OH 44060
Joe O
Job Details:
04/18/2023
"Cc: door not staying crackedFound when door is unlatched door falls to 45 degrees. Spoke with bj, door goes slightly past 90 degrees. Needs hingesRight hinge shows discontinued; ordrng 1 WD14X10046 (arm hinge lh) and 1 WD14X10047 (arm hinge rh(discontinued))"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Cleveland, OH 44105
Manny
Job Details:
04/18/2023
"Replaced igniter, ran bake test, igniter started to glow then I heard a popping noise from the back and igniter stopped working, checked voltage to the igniter and 14.2 volts coming out of the valve, touched valve and is hot, spoke to BJ he recommended replacing control as well since the valve burned out, ordering valve and control; ordrng 1 WP98014893 (valve-gas) and 1 WPW10556708 (cntrl-elec)"
We serviced a
WHIRLPOOL WALL OVEN
Model wod52es4mz
Near Cleveland Heights, OH 44118
Manny
Job Details:
04/18/2023
"Replaced control, ran test opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Mentor, OH 44060
Joe O
Job Details:
04/18/2023
"Recovered refrigerant, installed compressor, evaporator and drier. Put unit into 28 inch vac for 15 mins, recharged with 4.8oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Rocky River, OH 44116
Angel
Job Details:
04/18/2023
Cc that unit stopped draining and has flashing lights. Confirmed unit will not drain now. Verified underneath looked in back of unit and found drain hose completely kinked it was routed incorrectly. Removed unit from spot and rerouted the drain hose properly tested unit while it was out to make sure there were no leaks opt test good unit draining as should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Chagrin Falls, OH 44022
Brian M
Job Details:
04/18/2023
"Cc fridge not cold enough Found service bulletin for ui update, also fan speed to low Recommend ui update and fan replacement ; ordrng 1 W11509095 (Ui) and 1 W11098695 (fan-scroll), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Westlake, OH 44145
Angel
Job Details:
04/18/2023
Replaced inlet valve opt test no good. Noticed that the line the refrigerator has is a line where Ive seen has a lot of no water issues and its because of the seal on the fitting clogs up the hole causing water not to dispense or make ice. Explained to customer he will need to either change line to a copper line or a stainless line to avoid issue. Also showed him by loosening the fitting but by the time theres a little water coming out at the dispenser the line starts leaking unit is fine just needs the water line replaced to a different one.
We serviced a
FRIGIDAIRE RANGE
Model BGGF3042KFT
Near Bay Village, OH 44140
Angel
Job Details:
04/18/2023
"Cc that unit was not reaching temperatures and he used a oven thermometer. I hooked up the amp reader and ignitor was pulling more than 3amps which is good so than I checked the temp probe and it was reading 1098 which it should be around 1080. Since that checked out I put unit into a bake to 350* and waited to see what happens to see if it would reach temperature and it finished in about 5mins at 166* degrees. Unit will need main board and temp sensor replaced not reading correctly. Gave customer estimate and decided not to proceed with repair.; ordrng 1 5304509231 (Control) and 1 316419353 (Overlay) and 1 316490000 (Temp probe), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
ELECTROLUX REFRIGERATOR
Model EW23CS65GS1
Near Chardon, OH 44024
Brian M
Job Details:
04/18/2023
"Cc unit not cooling Found ui flashing hi Warm inside Power cycled unit Compressor kicked on waited several min to verify functionality, freezer is now cooling with normal frost pattern Also found rear portion of wall rusted and ice protruding This is non repairable issue , Advised customer to watch"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Sheffield, OH 44054
Angel
Job Details:
04/18/2023
Cc that she was worried about freezer temp because her ice cream was soft. Confirmed ice cream was soft but everything was frozen and unit is making ice as well. Took temps and it was at 3* which is perfect so I called BJ and recommended to turn down temperature. I explained to customer that we will turn down temperature for freezer to help cool better for the ice cream but unit is cooling as should. Asked her to monitor for now and we rearranged the ice cream because this unit has a lot of drawers blocking air from circulating as should around freezer opt test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Lorain, OH 44052
Angel
Job Details:
04/18/2023
"Cc that unit is not cooling. Verified and immediately noticed freezer door cracked open on the right hand side. Opened door up and it was full of frost and fan was jammed up with ice. Took apart freezer steamed out all ice and fan started running, did remove evaporator cover to steam out all ice buildup and made sure evaporator had a good frost pattern and it did. Explained to customer again they have to open door from center and if door skips some teeth from the rail just to open door all the way and close it again to recenter it, he also stated that some times they overfill freezer and I recommended him not to because that will also cause door not to close properly giving them the same issues. Got door closing properly and fan fan functioning again opt test good."
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Cleveland, OH 44111
Gabriel P
Job Details:
04/18/2023
"Every test I ran on unit it pass working as design did found wrong drain hose installation advise customer how to fix that,opt test ok"
We serviced a
KITCHENAID RANGE
Model KGRA806PSS00
Near Lakewood, OH 44107
Gabriel P
Job Details:
04/18/2023
"Found fuse open in the back of unit ordering ; ordrng 1 WP8300802 (Thermostat fix), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Rocky River, OH 44116
Gabriel P
Job Details:
04/18/2023
Found E5 error on icemaker ordering also ordering fan and heater part was out of stock office reach customer for scheduling as soon parts are found ; ordrng 1 W11087201 (Heater) and 1 W11658802 (Icemaker) and 1 W10846539 (Ice fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXT02
Near Avon Lake, OH 44012
Gabriel P
Job Details:
04/18/2023
"Replace hose,opt test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TF3
Near Painesville, OH 44077
Dan H
Job Details:
04/18/2023
"Customer complaint that unit is not making ice, confirmed, cycled ice maker , ice maker cycled but did not fill, 120vac to valve, unit needs new valve; ordrng 1 242252702 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Avon, OH 44011
Marie V
Job Details:
04/18/2023
"Defrosted all ice, replaced harness fan, control and drip pan. Set unit to recommended temps. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE504DSS0
Near Elyria, OH 44035
Marie V
Job Details:
04/18/2023
Replaced drain hose and drain pump. Tested unit. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW0
Near Avon Lake, OH 44012
Gabriel P
Job Details:
04/18/2023
Diagnose unit found no issues is working as design
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Madison, OH 44057
Dan H
Job Details:
04/18/2023
"Customer complaint that halfway through a cycle unit will display pf, good power to unit and control, unit needs new control, customer does not want repair at this time; ordrng 1 5304514670 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Cleveland, OH 44111
Gabriel P
Job Details:
04/18/2023
"Every test I ran on unit it pass working as design did found wrong drain hose installation advise customer how to fix that,opt test ok"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chardon, OH 44024
Jason N
Job Details:
04/18/2023
"Cc unit stopped heatingChecked power into unit, good at 240v. Checked thermals on unit, found connector had come off hi limit thermostat. Connector is not damaged, most likely not pushed onto terminal properly from the factory. Reconnected to thermostat. Ran dryer operation test, element turned on. Op test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Garrettsville, OH 44231
Brian M
Job Details:
04/18/2023
"Cc no spinFound actuator not able to move Found cam stuck Damaged actuator Replaced both using truck stock OP Test Ok ; used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Conneaut, OH 44030
Dan H
Job Details:
04/18/2023
"Installed new control and user interface , op test good"
We serviced a
MAYTAG DRYER
Model Medb765fw0
Near Garrettsville, OH 44231
Brian M
Job Details:
04/18/2023
Cc of noise Found blower wheel cracked Needs new blower wheel ; ordrng 1 WPW10349492 (wheel)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chardon, OH 44024
Corina B
Job Details:
04/18/2023
"CC that the unit is leaking. Started a cycle, not seeing a leak. Cust said it was coming from the drain pump. Will need a new drain pump. ; ordrng 1 W11396717 (Drain pump)"
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near Willoughby, OH 44094
Joe O
Job Details:
04/18/2023
Cc: agitating immediately before fillingFound load sensor reading incorrectly. Needs atc.Customer does not want to repair at this time; ordrng 1 WPW10248240 (switch-sen)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Highland Heights, OH 44143
Joe O
Job Details:
04/18/2023
"Cc: not washing, leaking under sinkRan normal cycle. Unit filled, and started washing. Found after first drain unit not washing. Found sump receiving proper power. Canceled cycle. No leaks from drain hose. Advised customer to monitor plumbing, can see water marking from plumbing leaking. Needs sump assembly; ordrng 1 W11087376 (pump&motor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36MHS01
Near Chesterland, OH 44026
Jason N
Job Details:
04/18/2023
"Cleared ice buildup from evaporator, installed customer supplied bi metal. Turned defrost timer to force defrost. Heater circuit powered on. Op test good."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lorain, OH 44055
Angel
Job Details:
04/18/2023
"Replaced gear case, slider, ui and control board also ran a calibration on unit and a auto test opt test good."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Lorain, OH 44053
Angel
Job Details:
04/18/2023
Replaced heating element tested unit opt test good. Recommended customer again to make sure to clean out vent to prevent any further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Middleburg Heights, OH 44130
Manny
Job Details:
04/18/2023
"Replaced Ff door, opt test ok"
We serviced a
GE REFRIGERATOR
Model PSB48YSKBSS
Near Painesville, OH 44077
Dan H
Job Details:
04/18/2023
"Customer complaint that lights are out in fresh food section , confirmed, found led module out; ordrng 1 WR55X25853 (Led mod), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE DISHWASHER
Model PDT715SYN3FS
Near Chardon, OH 44024
Dan H
Job Details:
04/18/2023
"Installed new heater and Tco, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Shaker Heights, OH 44122
Corina B
Job Details:
04/18/2023
"CC that there is a loud screaming. Cust has a video of noise. Sounds like the evaporator fan. Will need a new fan. ; ordrng 1 WPW10128551 (Evaporator fan), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Olmsted Township, OH 44138
Marie V
Job Details:
04/18/2023
"Cc that the unit is not draining. Confirmed. Removed all water out, verify drain pump is good, had to remove unit from cabinet, found drain hose was clogged close to end. Corrected issue. Tested unit, now is draining. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Cleveland, OH 44113
Manny
Job Details:
04/18/2023
"Cc unit dont dissolve the soap, verified and found codes f9e1 diverter can find position, f8e1 for slow drain, f6e6 for incoming water below 84F , ran diagnostics cycle and unit fills but will start clicking, remove kick plate and can hear the diverter clicking, unit needs pump assembly.; ordrng 1 WPW10605057 (pump and motor assy), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Parma Heights, OH 44130
Corina B
Job Details:
04/18/2023
"CC that the unit will not finish a cycle. Confirmed. Ran diag. F7E1 BASKET SPEED FAULT. Motor is just humming. Replaced the capacitor and shifter. Ran a calibration. Started a cycle. Will not start. Replaced the lock. Will not start. Will need a new control; ordrng 1 W11498796 (Control), used 1 W11428524 (CAPACTIOR), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2422RF1A
Near Cleveland, OH 44135
Angel
Job Details:
04/18/2023
"Cc that unit was turning on but wouldnt do anything. Tested unitI by starting a cycle but nothing would happen so I tried resetting unit and nothing so I took apart door and found that the latch shorted and melted the connector on to the terminal will need latch and harness replaced. Gave customer estimate and they decided to buy new; ordrng 1 5304525218 (Latch) and 1 5304500408 (Harness), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hiram, OH 44234
Brian M
Job Details:
04/18/2023
Cc unit not cooling properly Still unit not defrosting properly Advised on ui and control replacement ; ordrng 1 W11595219 (Control) and 1 W11566894 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Euclid, OH 44117
Joe O
Job Details:
04/18/2023
"Cc: not filling properlyCustomer stated unit is not filling properly. Stated he has to add 2 5 gallon buckets of water to unit to wash a load. Advised customer these units are designed to use less water. Advised customer not to add additional water to unit, and why. Ran diagnostics test cycle. All valves and pressure sensor functioning. Ran bulky/heavy duty on max fill cycle. Unit functioning as designed. Op test okDocumented on service matters"
We serviced a
MAYTAG DRYER
Model MGD6200KW0
Near Cleveland, OH 44111
Angel
Job Details:
04/18/2023
Cc that unit was smelling like rubber. Ran unit and could start smelling it a little so I took apart unit but everything looked good when I was putting everything together found that something was melted on the exhaust vent causing the smell customer stated he will try to clean it off opt test good.
We serviced a
KENMORE REFRIGERATOR
Model 253.738923
Near Euclid, OH 44123
Joe O
Job Details:
04/18/2023
"Cc: not cooling properlyFound temps in freezer at 31 degrees, ff at 48 degrees. Found unit only has partial frost(first coil). Found compressor running. Not building additional frost. Needs compressor and evaporatorCustomer does not want to repair at this time; ordrng 1 5304511983 (Compressor) and 1 5303918274 (evaporator kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT00
Near Parma Heights, OH 44130
Corina B
Job Details:
04/18/2023
"CC that the unit is not cooling. Confirmed. Found the evaporator covered in frost. Steamed out the evaporator. Found the heater open. The defrost control is not going into defrost. Will need a new heater and defrost control. Cust is unsure if they want to go through with the repair ; ordrng 1 WPW10352689 (Defrost board) and 1 WPW10316428 (Heater), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mantua, OH 44255
Brian M
Job Details:
04/18/2023
"Cc unit has no lights and dispenser not functioning Found break in deli wire Needs harness ; ordrng 1 W11170612 (harns-wire), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Bedford, OH 44146
Jason N
Job Details:
04/18/2023
Replaced outer door panel. Op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Mentor, OH 44060
Dan H
Job Details:
04/18/2023
"Recovered refrigerant, installed compressor and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.25oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200 (Lokring), and 1 W10890131 (Lokring) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Cleveland, OH 44129
Corina B
Job Details:
04/18/2023
"CC that the unit will not spin the clothes out. Ran diag . F5E3 LID UNLOCK FAULT, F5E4 LID NOT OPENED BETWEEN CYCLES. Tested the lock. Replaced the lock from t/s. Opt test ok; used 1 W11307244 (DOOR LOCK) from stock"
