Service History 214 - Fred's Appliance

We serviced a

ELECTROLUX FREEZER UPRIGHT

Model EI32AF65JS2

Near Solon, OH 44139

Joe O

Job Details: 07/19/2022

"Cc: not making ice after ice maker replacementFound unit has a frozen drain tube. Needs water valveUnits are attached by brackets up front. Customer stated they come out 1 at a time but trim kit will more the likely have to be removed to access upper mounting bracket. Advised customer if we come back and units are attached at the rear we will have to have reschedule with a second tech with additional labor. Customer going to try to source part then contact; ordrng 1 242252603 (valve-water), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAT02

Near Parma, OH 44134

Corina B

Job Details: 07/19/2022

CC that the lights are flickering and the refrigerator door does not shut properly. Replace the led lights. Found the cams worn down. Will need the cam. ; ordrng 1 WP2182179 (Cam) and 1 W11049959 (Hinge)

We serviced a

MAYTAG DRYER

Model MEDC400VW0

Near North Olmsted, OH 44070

Angel

Job Details: 07/19/2022

Replaced timer and switch tested unit. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Cleveland, OH 44144

Gabriel P

Job Details: 07/19/2022

When arrive control was not in box when I open it re ordering ; ordrng 1 W10878993 (Control kit)

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS20

Near Westlake, OH 44145

Angel

Job Details: 07/19/2022

Cc that unit was not heating. Turned off power to unit and verified junction box and found one of the power legs came off wire nut reconnected wire and tested unit and started heating as should. Opt test ok.

We serviced a

WHIRLPOOL FREEZER UPRIGHT

Model WZF34X18DW03

Near Middleburg Heights, OH 44130

David R

Job Details: 07/19/2022

Replaced door and nameplate. Good. Op Test Ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Independence, OH 44131

David R

Job Details: 07/19/2022

"Replaced ice motor assembly and bin, tested for cubed and crushed, good. Working normally. Op Test Ok."

We serviced a

ADMIRAL WASHER

Model ATW4475VQ1

Near Chagrin Falls, OH 44023

Brian M

Job Details: 07/19/2022

"Cc low flow Found timer not advancing properly and valves not operating correctly Needs timer and valves ; ordrng 1 WPW10199989 (timer) and 1 WPW10144820 (valve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model LXR7133JQ0

Near Cleveland, OH 44106

Corina B

Job Details: 07/19/2022

"CC that the pipes rattle and the clothes do not spin out. (There was sewer work done before the pipes rattling) started a cycle on hot, warm and cold no rattling of pipes. Confirmed. When on a spin the drain pump turns on and then does not spin. When opening the lid the basket spins. Called BJ will need a new timer. Used wd-40 on the brake drive still making noise. Will need a brake drive, clutch and timer. Some parts are still under warranty. Cust does not want to repair ; ordrng 1 WP3948323 (Timer) and 1 W10820043 (Basket drive) and 1 285785 (Clutch) and 1 WP63292 (Washer) and 1 WPW10080230 (Ring) and 1 285353 (Ring), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Cleveland, OH 44105

Gabriel P

Job Details: 07/19/2022

"Found error code long fill no fill error and shifter fault clear error code ran calibration pass ran auto test pass also found valve leaking replace from t/s,opt test ok ; used 1 W11210459 (VALVE) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Avon Lake, OH 44012

Angel

Job Details: 07/19/2022

Cc that clothes were getting brown stains on clothes. Verified seals around drum and they were good made sure it would cycle on and off and it was good did find the vent on back squished against wall causing poor airflow overheating inside dryer also customer had a complaint of unit squealing found pulley damaged replaced with new one tested unit and worked as should by leaving space on back for the air to flow properly through vent. Opt test ok. ; used 1 279640 (PULLEY-IDR) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Independence, OH 44131

David R

Job Details: 07/19/2022

"Replaced spray arm and pump motor. Run, no leaks. Customer to monitor. Op Test Ok"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near Middlefield, OH 44062

Brian M

Job Details: 07/19/2022

Cc unit not working Found oven igniter arcing off burner spreader Moved spreader to proper place OP Test Ok

We serviced a

KENMORE DISHWASHER

Model 665.13204N411

Near Kingsville, OH 44048

Dan H

Job Details: 07/19/2022

"Customer complaint that unit is not washing dishes, ran test cycle, unit filled, wash motor never started, wash motor is receiving 120vac , unit needs new wash motor , customer does not want repair at this time; ordrng 1 W10902322 (Wash motor) and 1 W10445975 (Clamps) and 1 WPW10538166 (Grommet), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Andover, OH 44003

Dan H

Job Details: 07/19/2022

"Customer complaint that unit is not locking, ran diagnostics found f8e1(long/no fill) error code, found cold water barely entering tub, unit needs new valve; ordrng 1 W11038689 (Valve)"

We serviced a

MAYTAG RANGE

Model MGR5730BDW

Near Jefferson, OH 44047

Dan H

Job Details: 07/19/2022

"Installed new burner head and igniter, op test good"

We serviced a

FRIGIDAIRE RANGE

Model FGGS3065PFP

Near Painesville, OH 44077

Dan H

Job Details: 07/19/2022

"Customer complaint that knobs are loose, confirmed, unit needs new knob, customer can install ; ordrng 1 316564425 (Knob), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Solon, OH 44139

Jason N

Job Details: 07/19/2022

Installed main control. Ran auto test and calibration. Op test good.

We serviced a

GE DRYER

Model DBVH520GJ2WW

Near South Euclid, OH 44121

Jason N

Job Details: 07/19/2022

"Cc unit making a thumping noise occasionally Ran dryer op test, no abnormal sounds heard. Added clothing load to unit and retested. No abnormal sounds heard. Some up and down movement in drum. Front bearings are slightly worn down, possibly with heavy enough load drum may be jumping. Quoted front bearing replacement. Customer declined repair, estimate only. ; ordrng 1 WE14M124 (Bearing)"

We serviced a

KITCHENAID WALL OVEN

Model KODC304ESS00

Near Chagrin Falls, OH 44022

Joe O

Job Details: 07/19/2022

"Cc: lower oven not heatingFound unit is receiving proper power at control. Checked voltage to element. Element only receiving 116v. Tested power from l1 through high limit. Found no power from l1. Blower fan is running. Needs high limit thermostat; ordrng 1 W11165152 (thrmst-fix), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Painesville, OH 44077

Dan H

Job Details: 07/19/2022

"Customer complaint that unit is not washing dishes ran test cycle, unit filled, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly ; ordrng 1 W11087376 (Sump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Cleveland Heights, OH 44118

Jason N

Job Details: 07/19/2022

Cc unit freezer light and top lights are flickeringReplaced LED modules using customer supplied pre Id parts. Replaced freezer LED with updated module per WP special project S191AQ. All lights working properly. Illumination restored to unit. Op test good.

We serviced a

MAYTAG DRYER

Model WGD7300XW0

Near Shaker Heights, OH 44122

Corina B

Job Details: 07/19/2022

Replaced the thermal fuse. Cycled the dryer thermostat is cycling properly. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Highland Heights, OH 44143

Corina B

Job Details: 07/19/2022

Replaced the ui. Steamed out the ff evap. Opt test ok

We serviced a

GE DISHWASHER

Model GDT605PSM0SS

Near Perry, OH 44081

Joe O

Job Details: 07/19/2022

"Installed control, ui, and harness. Ran test cycle. Op test ok"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Lorain, OH 44052

Angel

Job Details: 07/19/2022

Cc that unit is frosting up. Verified and noticed that the seal on side of door was not sealing. Steamed out all the frost from inside and steamed out seal and added some Vaseline around seal recommended customer not to over pack these upright freezers for proper air circulation and to make sure nothing gets pinched around doors causing the issue to happen again. Unit sealing properly now. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Brecksville, OH 44141

David R

Job Details: 07/19/2022

"Cc icemaker not working, replaced filter within last month. See ice behind icemaker panel E2 error, lost motor position, no obstructions. Correct power, icemaker motor not moving. Water is getting to icemaker. Will need icemaker. Customer paid SVC only, do not order parts at this time. ; used 1 W11294907 (ICEMAKER), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE DISHWASHER

Model GDT645SSN2SS

Near Elyria, OH 44035

Gabriel P

Job Details: 07/19/2022

"Replace motor and test unit for no leaks record video show customer it was not leaking,opt test ok"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Cleveland Heights, OH 44112

Jason N

Job Details: 07/19/2022

"Cc unit oven not heating past 100 degreesCustomer stated oven will randomly not heat past 100 degrees when running a bake cycle. Ran bake cycle, ignitor glowing dimly. Ignitor is weak, will need replaced. Replaced using truck stock part. Ran bake test to 350 degrees. Good ignition and preheat. Let cycle several times, op test good. ; used 1 12400035 (IGNITER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Cleveland, OH 44114

Manny

Job Details: 07/19/2022

"Cc that unit not cooling, arrived took temps Ff 32 and FZ 7, noticed the temps is set to 7 on Ff and 6 or fz, unit has a lot of iced on the bottom of the cavity and lots of frost and condensation by the door switch in the fz and some ice and condensation by the diffuser in ff, noticed the door not sealing all the way in the left side, ice bin was put backwards and the rack was a little bent rubbing against the liner not letting the door closed all the way, cleared ice from the bottom and installed ice bin properly and set temps to recommended, advise customer to make sure door is closed all the way so they dont run into the same issue, unit is working as designed, opt test ok; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Madison, OH 44057

Dan H

Job Details: 07/19/2022

"Installed new pulley, belt, and shield, op test good"

We serviced a

JENN-AIR RANGE

Model JDR8895AAS

Near Thompson, OH 44086

Brian M

Job Details: 07/19/2022

Installed control Ran test bake OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

GE WASHER

Model GFW550SSN0WW

Near Eastlake, OH 44095

Corina B

Job Details: 07/19/2022

Replaced the valve. Started a cold and hot wash. No leaks. Opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Euclid, OH 44123

Jason N

Job Details: 07/19/2022

"Cc unit not cooling in either sectionPulled freezer evaporator cover, found heavy frost on half of the cap tube only. Checked amp draw on compressor, reading .37A. Unit has refrigerant leak, will need sealed system repair. Customer declined repair, estimate only. ; ordrng 1 WPW10507886 (Compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Perry, OH 44081

Joe O

Job Details: 07/19/2022

Installed ice maker. Cycled. Op test ok

We serviced a

GE REFRIGERATOR

Model GFE28GMKBES

Near Strongsville, OH 44136

David R

Job Details: 07/19/2022

"Cc unit FF items are freezing more on Top Shelf and bottom shelfs, also said intermittently there is a loud noise like a motor. Loud noise is from Compressor. Starts low but will progressively get louder. Tested temp for around 38* in FF. Went to control and found sensor reading around 6ohms, out of range. Ordering sensor. ; ordrng 1 WR55X10025 (Sensor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Lorain, OH 44052

Angel

Job Details: 07/19/2022

Cc that they had an electrician come out to install a 240 outlet and her dryer will not start. Verified power to unit and from L1 to neutral had no power took off power cord and tested outlet and nothing plugged it back in and now it wasnt reading nothing on any of the legs. Explained to customer there has to be something loose in the outlet because now it wont read power she will need electrician back to check outlet.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEB

Near Thompson, OH 44086

Joe O

Job Details: 07/19/2022

"Cc: not coolingFound temps in ff section at 58 degrees, freezer at 45 degrees. Checked amp draw on compressor, found unit pulling .6 amps. Needs compressor and evaporator; ordrng 1 W10160407 (compressor) and 1 12002730 (evaporator), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611PFEA

Near Madison, OH 44057

Dan H

Job Details: 07/19/2022

"Customer complaint that unit is not cooling, fresh food section temperature at 57 degrees, freezer section temperature at 4 degrees, found air damper closed, air damper motor is not moving, unit needs new air damper, customer does not want repair at this time; ordrng 1 242303001 (Air damper), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE DISHWASHER

Model GDF520PGJ2BB

Near Ashtabula, OH 44004

Dan H

Job Details: 07/19/2022

"Installed new control, op test good"

We serviced a

N/A N/A

Model WOC54EC0AS00

Near Beachwood, OH 44122

Manny

Job Details: 07/19/2022

"Replaced both controls, ran micro test and oven test opt test ok took cores for return"

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Wickliffe, OH 44092

Corina B

Job Details: 07/19/2022

Replaced the blower wheel. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Sheffield Lake, OH 44054

Angel

Job Details: 07/19/2022

Cc that unit when you have the doors open to load unit and fan turns on it starts rattling. Ran diagnostics and started the FC and RC fans to hear the rattling and they were good than customer explained that it was co i g from the bottom until we heard it a little after I leveled unit because it was not level but it was slight. Customer stated that unit is brand new and he doesnt want to put no rubber strips underneath to stop rattling and that they told him they would give him a new one if he didnt want it fixed. He said he will call the dealer where he got it from to exchange it. I leveled unit and left it as is.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Elyria, OH 44035

David R

Job Details: 07/19/2022

"Ran diagnostics, Latch error F5E1, Stuck Key F2E1, and Motor Control Fault F1E2. Cleared codes. Replaced actuator and Latch. Ran diagnostics and calibration. Good. Ran a normal cycle, not going pass wash. Main control issue. Ordering control ; ordrng 1 W11399433 (Control)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Elyria, OH 44035

David R

Job Details: 07/19/2022

Open fuse. Replaced thermal fuse and thermostat fix. Checked and heater is good and all other heater circuit components. Good. Heat is cycling on/off. Would advised customer to get vent cleaned out as well. Apartment/condo. Op Test Ok

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Atwater, OH 44201

Brian M

Job Details: 07/19/2022

"Cc unit keeps tripping breaker Found unit to have gearcase leaking water Needs gearcase washplate. ; ordrng 1 W11393685 (Gearcase) and 1 W10902814 (washplate), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near North Olmsted, OH 44070

Gabriel P

Job Details: 07/19/2022

"Icemaker not noticing there is full ice on bin and keeps cycling causing to over flood bin with ice need icemaker gave estimate,opt test ok ; ordrng 1 W10583817 (Icemaker), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Fairview Park, OH 44126

Gabriel P

Job Details: 07/19/2022

Found bearings on left and right track defective and also it was missing shaft and clip but one track is out of stock office reach customer when part is found for scheduling thanx ; ordrng 1 W10852685 (Clip) and 1 WPW10503522 (Shaft) and 1 W10625067 (Left track) and 1 W10625068 (Right track)

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH53521HZ5

Near Mentor, OH 44060

Jason N

Job Details: 07/19/2022

"Ran amp test on unit using killawatt meter. Unit drawing 11.5A. But not heating. Replaced diode, op test no good. No heat, yet still drawing 11.7A. Replaced capacitor. Amp draw at over 15A, unit is heating. Reinstalled unit. Reran several heat test cycles with water. Water heat test good each time. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD608ESS00

Near Mentor, OH 44060

Joe O

Job Details: 07/19/2022

Cc: ice bin sticking(hard to remove)Found frost build up in freezer compartment. Found auger and ice bin sticking together. Applied grease to auger shaft. Found freezer gasket not sealing properly. Needs freezer gasket. Customer showed popGasket out of stock. Office to reschedule; ordrng 1 W11625072 (Gasket)

We serviced a

WHIRLPOOL RANGE

Model WEC310SAGW3

Near Cleveland, OH 44110

Corina B

Job Details: 07/19/2022

Replaced the terminal block. Could not test unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Avon, OH 44011

Angel

Job Details: 07/19/2022

Cc that unit in RC is not cooling properly. Took temps and FC was at 8* and RC was at 45* Ran ServiceMatters test for diagnosing and everything passed unit is making ice and everything. Will need to order service pointer updated control board to fix issue with cooling in RC. Also ordering right hand side seal because one of the flaps is ripped.; ordrng 1 W11455229 (Control board) and 1 W11456682 (Seal)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Cleveland, OH 44135

Gabriel P

Job Details: 07/19/2022

Replace seal.opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Cleveland, OH 44135

Gabriel P

Job Details: 07/19/2022

"Icemaker working as design advise customer that it could take 32 hours to make a full bin of ice,opt test ok ; used 1 W11546935 (Icemaker) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWWH7

Near Eastlake, OH 44095

Jason N

Job Details: 07/19/2022

"Cc unit not cooling in freezer, ice maker not working and water dispense is slowFound freezer temps at 20, not low enough for ice maker to cycle. Found ice ball on cap tube. Unit has refrigerant leak, will need sealed system repair. Parts still under KA 10yr sealed system warranty. Checked water dispense, low pressure. Customer stated she just installed a new filter. Found filter not installed all the way, corrected filter installation. Retested water dispense, good pressure. ; ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evaporator)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Mentor, OH 44060

Jason N

Job Details: 07/19/2022

"Cc unit shutting off in mid cycle, cloths are still wetCustomer stated the unit will randomly shut down in the middle of drying cycle, clothes are not dry yet. They will have to reset breaker to get unit to power back on and finish cycle. Ran diagnostics, no codes stored. Ran timed dry cycle on high heat for 15 minutes. Dryer running properly. Checked venting at outlet, almost no air flow through house venting. Advised customer to have a vent company service venting. If issue persists, then advised breaker may need replaced due to age/weak."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB01

Near Willoughby, OH 44094

Jason N

Job Details: 07/19/2022

"Installed control box. Customer had moved unit out to garage and unplugged. Plugged in unit, unit starting to cool. Advised customer to allow 24 hrs for unit to fully cool. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Cleveland, OH 44110

Joe O

Job Details: 07/19/2022

"Cc: low water pressure Attempted to pull water filter. Found filter housing leaking, filter housing door missing. Needs water filter housing; ordrng 1 W11162042 (housing)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Beachwood, OH 44122

Joe O

Job Details: 07/19/2022

"Cc: not draining on certain cycles, wet clothesFound no stored error codes. Ran diagnostics test cycle. Found unit has a good drain pressure. Ran heavy duty cycle. Found excessive suds in unit. Advised customer excessive suds can cause unit to sense pressure issues within unit and potentially shut unit down. Adjusted soap concentration level. Advised customer on soap usage. Advised customer to monitor. op test ok"

We serviced a

KITCHENAID B/IN REFRIGERATO

Model KSSC48FMS03

Near University Heights, OH 44118

Joe O

Job Details: 07/19/2022

"Cc: not coolingFound temps in freezer at 41 degrees, ff at 61 degrees. Pulled evap cover. Found unit only has partial frost pattern(top coil). Needs compressor, evap, heat exchanger, drain pan heater and drierCould not locate heat exchanger in look up. Spoke with BJ, he stated he will have to do a research request. Advised customer he would have to have unit pulled and make top and rear accessible. We cannot remove due to ducting right against top of unit(took pic). Gave estimate on listed parts advised there is still 1 other part being researched that is needed.Saved as estimate. Advised office will contact with final estimate. Will need 2 techs if customer decides to repair; ordrng 1 W10841139 (compressor) and 1 WP2306094 (evaporator) and 1 WPW10281063 (heater-pan) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW3

Near Avon, OH 44011

Angel

Job Details: 07/19/2022

Cc that unit was squealing a lot. Ran unit and started squealing so it did need the repair kit. Installed the dryer repair kit tested unit. Opt test ok.

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WML55011HB6

Near Kent, OH 44240

Brian M

Job Details: 07/19/2022

Cc unit caught fire during storm Unit all blacked out and damaged all over the Inside and door is damaged Called whirlpool not repairable Called safety team non repairable

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Streetsboro, OH 44241

Brian M

Job Details: 07/19/2022

Installed door OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Parma, OH 44134

Corina B

Job Details: 07/19/2022

CC that the ice maker is not making ice fast enough. Advised cust it takes 72 hrs to make a full bin. Opt test ok. Brought ice maker back or return

We serviced a

GE REFRIGERATOR

Model GSL25JFTABS

Near Kingsville, OH 44048

Dan H

Job Details: 07/19/2022

"Customer complaint that door pushes open when ice dispenser is used, found auger in ice bin broken, installed new ice bin, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY05

Near North Ridgeville, OH 44039

David R

Job Details: 07/19/2022

"Customer said unit is working fine. Checked over and found FZ drawer not seated correctly, corrected. Unit is good temp, heater coming on, maybe turning off reset control. Customer doesnt want to go ahead with repair at this time; saved tckt"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Cleveland, OH 44111

Gabriel P

Job Details: 07/19/2022

Motor on pump assembly is noisy ordering ; ordrng 1 WPW10591570 (Pump assembly) and 1 W10348269 (Drain pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Amherst, OH 44001

Angel

Job Details: 07/18/2022

Cc that unit was leaking out the front of the the door through the ice chute. Removed the whole ice box and Installed sealer gum on back of ice maker box also noticed there was ice buildup all around ice maker and noticed the fill tube was pointing the wrong way. Replaced ice maker and rearrange the fill tube ran a harvest test and fill test and passed. Opt test ok.; used 1 W11294907 (ICEMAKER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Lyndhurst, OH 44124

Joe O

Job Details: 07/18/2022

"Cc: not drying, wet dishes at end of cycle, countertop above unit getting hotFound no insulation installed on unit. Found no stored error codes. Ran diagnostics test cycle. Unit is heating. Advised customer to run hot water at sink prior to using unit. Also recommended cust to use rinse aid. Advised the plastic dishes and tub will never be completely dry as they do not hold heat well. Needs insulation; ordrng 1 W10896113 (shield)"

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Cleveland Heights, OH 44112

Joe O

Job Details: 07/18/2022

Installed control. Found unit still not functioning. Tested lid lock. Unit not locking. Needs lid lock. Replaced lid lock. Ran auto test and calibration. Op test ok ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Painesville, OH 44077

Jason N

Job Details: 07/18/2022

"Cc unit leaking water since last repair. Customer stated they noticed water has seeped into basement ceiling from above. Checked unit for leaks, found small drip from drain pump. Pulled drain pump, found gasket had got pinched on sump outlet and was not sealing fully. Corrected and reinstalled. Ran wash test for several minutes, no leaks. Snapped pics from under unit, no obvious damage under unit. Snapped pics from basement bathroom where leak was first noticed. Water discoloration on ceiling and water appears to have put ripples in wall paint. ; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS3

Near Wickliffe, OH 44092

Jason N

Job Details: 07/18/2022

"Cc unit leaking waterCustomer states unit was fine for 2 weeks after last repair, then unit leaked water from underneath when running a cycle recently. Ran quick wash cycle in entirety. Monitored under unit and door area during cycle. Could not duplicate leak from unit at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near North Royalton, OH 44133

David R

Job Details: 07/18/2022

"Replaced gasket. Cleaned off and put Vaseline on other gaskets so they wont dry out. Changed defrost setting test 7 to step 2, automatic 8 hr defrost. Good. Op Test Ok."

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Chagrin Falls, OH 44022

Brian M

Job Details: 07/18/2022

Cc unit still making noise Unit was running at arrival Heard noise for about 10 sec but could not determine what it was or where it was coming from Ran unit for additional 14 min with top and side panel off still no noise duplicated Can not determine issue ; schdld next appmnt for 7/26 TUE !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Cleveland, OH 44119

Jason N

Job Details: 07/18/2022

"Cc unit still not making iceChecked temperatures in freezer section, reading 20 degrees. Checked frost pattern on evaporator, heavy frost on first few coils and light frost on the last half. Hooked up gauges, low side reading 10 in/hg. Charges system with 140 psi of nitrogen, soaped all connections. No bubbles on evaporator or in rear compartment section. Called wp techline, Curt, possible internal leak, will send for review as non repairable unit."

We serviced a

MAYTAG REFRIGERATOR

Model MRT711BZDM00

Near Bratenahl, OH 44108

Jason N

Job Details: 07/18/2022

"Installed inlet water valve. Ran ice maker cycle test, ice maker indexed and filled mold with water. No leaks. Op test good."

We serviced a

GE DRYER

Model GHDP490EF5WW

Near University Heights, OH 44118

Corina B

Job Details: 07/18/2022

"CC that the unit will not turn on. Confirmed. Checked the belt, door switch and the start, good . When turning the timer there is no resistance on turning the dial. Checked the knob is cracked. Will need a new timer knob. Cust does not want to repair ; ordrng 1 WE01X20378 (Knob), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Amherst, OH 44001

Angel

Job Details: 07/18/2022

"Cc that unit is squealing when it goes into a spin. Confirmed tested unit in diagnostics and has a loud squealing sound. Looked underneath and unit will need gear case because its leaking also the stator, clutch and slider. Also noticed in diagnostics that the hot water is not coming in to the unit only cold water verified to see if it was clogged and it wasnt will need valve as well. Gave customer estimate and they stated its to much money they rather buy a new unit. Charged service call.; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W11165546 (Valve)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Chagrin Falls, OH 44023

Brian M

Job Details: 07/18/2022

Installed lid OP Test Ok

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Maple Heights, OH 44137

Corina B

Job Details: 07/18/2022

"CC that the unit does not spin the clothes out. Ran diag F7E1 BASKET SPEED FAULT, found the speed sensor not reading correctly. Will neEd a new shifter. Replaced the shifter from surplus t/s. Ran a calibration. Started a drain and spin. Opt test ok ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Maple Heights, OH 44137

Corina B

Job Details: 07/18/2022

"CC that the clothes does not spin. Ran diag F7E5 SHIFTER FAULT, F0E2 OVER SUDS CONDITION DETECTED, F5E1 LID SWITCH FAULT, F7E6 MOTOR FAULT.found water leaking threw the gearcase. The other parts are saturated in water.. Will need a new gearcase, seal, shifter, cam, hub, washplate, motor, capacitor, wire harness. Office to reschedule appointment ; ordrng 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Shifter) and 1 W11131700 (Harness) and 1 W10324647 (Seal) and 1 W10846191 (Washplate) and 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Chagrin Falls, OH 44023

Brian M

Job Details: 07/18/2022

"Cc timer not moving Found unit functioning other than timer rotating Needs timer ; ordrng 1 WPW10185992 (timer), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW04

Near Lyndhurst, OH 44124

Jason N

Job Details: 07/18/2022

"Cc ice maker leaking in freezerCustomer sent pop Found ice buildup behind ice maker and ice container. Fill tube was pushed back and folded over when ice maker was installed. Corrected fill tube position, and cleared ice from freezer. Ran manual harvest test cycle on ice maker. Ice maker indexed and fill mold with water, no leaks found. Op test good."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near East Cleveland, OH 44118

Joe O

Job Details: 07/18/2022

Installed element and panel. Ran test cycle. Op test ok

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Solon, OH 44139

Brian M

Job Details: 07/18/2022

Installed ui OP Test Ok

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Westlake, OH 44145

Angel

Job Details: 07/18/2022

Cc and not happy at all that door worked ok for a week or 2 and started doing the same thing again where you would close the door and pop right back open. Verified and yes door just keeps wanting to open back up even if you push it. Looked at spring and components on door and looks good not sure what could be causing it. Called tech line again to help with issue and spoke with Adrian explained issue and stated that we were going to have to replace the whole door and all components to door. office to reschedule because of door. ; ordrng 1 WP2307857 (Extension) and 1 W11218690 (Hinge) and 1 W11403572 (Stop) and 1 W10782299 (RH door) and 1 WP2316859 (Busshing) and 1 WPW10485980 (Hinge) and 1 W11474472 (Screw) and 1 WP2316804 (Spacer)

We serviced a

WHIRLPOOL WASHER

Model Wtw8500dc4

Near Bay Village, OH 44140

Angel

Job Details: 07/18/2022

"Cc that unit is not powering on after she unplugged it and plugged it back in. Tried resetting washer but would not power on tried diagnostics and worked found error code F6E2 Communication Error: UI Cannot Hear ACU error code. Made sure all connections were good and harness from ui to control board checked voltage on harness from control to ui and it had 5vdc. Seen where even though control seems like its working fine it isnt unit will need ui and control board replaced. Customer said they will try to get whirlpool to help with repair.; ordrng 1 W11182869 (Control board) and 1 W10838672 (Console), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Broadview Heights, OH 44147

David R

Job Details: 07/18/2022

"Cc unit not cooling correctly. Build up over FF evap. Goes over service kit needed. Customer will need kit along with evap fan harness.** requesting double labor ** 2 job count ; ordrng 1 W11457241 (Service kit) and 1 W11087438 (Evap fan and harness), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Brecksville, OH 44141

David R

Job Details: 07/18/2022

"Cc unit not getting ice still, once batch and nothing else. Found another E5 error for icemaker. Sensor for ice level checks fine. Line to icemkaer seems to freeze up a little. Might have a drip from valve. Ordering icemaker, valve and icemaker fan. *** make sure to cycle power off to unit. ; ordrng 1 W11579560 (Icemaker) and 1 W11482383 (Valve) and 1 W10846539 (Fan)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near North Olmsted, OH 44070

Gabriel P

Job Details: 07/18/2022

"Replace control,opt test ok"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Strongsville, OH 44136

Gabriel P

Job Details: 07/18/2022

Recent technician replace harness on this unit and still have issue with unit ordering control ; ordrng 1 W11546609 (Control) and 1 W11380595 (Diffuser) and 1 WPW10384183 (Thermistor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Cleveland, OH 44111

Gabriel P

Job Details: 07/18/2022

Missing a part ordering also request 3 job count ; ordrng 1 W10323148 (Cover wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near North Olmsted, OH 44070

Gabriel P

Job Details: 07/18/2022

Found evaporator frozen also thermistor and harness were defective ordering parts needed ; ordrng 1 WPW10383615 (Thermistor) and 1 W11324678 (Harness evaporator) and 1 W11496881 (Control box)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Conneaut, OH 44030

Dan H

Job Details: 07/18/2022

"Customer complaint that unit is not draining, ran diagnostics found f5e2(lid unlock fault), f2e1(stuck key), and f7e1(basket speed fault) error codes, lid lock is broken, installed new lock, op test good ; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Ashtabula, OH 44004

Dan H

Job Details: 07/18/2022

"Customer complaint that unit is not washing or drying dishes, Ran diagnostics found f7e1(no heat) error code, unit started test cycle, place upright glasses in racks, unit filled, incoming water temperature at 84 degrees, wash motor started, heater is working, drain pump is making a high pitched buzzing noise, unit needs new control and drain pump , customer does not want repair at this time; ordrng 1 W10854221 (Cntrl) and 1 WPW10348269 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Ashtabula, OH 44004

Dan H

Job Details: 07/18/2022

"Customer complaint that unit only runs for a few minutes then shuts off, display is flashing f9e1 error code, drain pump is jammed, unit needs new drain pump ; ordrng 1 W11497943 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model Med5500fw0

Near Geneva, OH 44041

Dan H

Job Details: 07/18/2022

"Customer complaint that unit is not starting, confirmed, found motor dead, unit needs new motor and blower wheel; ordrng 1 W11364931 (Motor) and 1 WPW10211915 (Blower), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mentor, OH 44060

Dan H

Job Details: 07/18/2022

"Customer complaint that ice is not working, found ice cube jammed in ejector fingers, removed, ice maker cycled and filled, unit is operating as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Cleveland, OH 44127

Gabriel P

Job Details: 07/18/2022

"Found mice droppings inside panel by valve,also door was broken by rental center customer unit works but needs all top parts not sure it will be cover also office review sticky note ; ordrng 1 W10892043 (Door) and 1 W10869494 (Top) and 1 W10883612 (Cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Shaker Heights, OH 44120

Corina B

Job Details: 07/18/2022

CC that there is water leaking on the bottom of the freezer. Confirmed. Correct shut off and line. Replaced the valve and steamed the drain hole our. Drain tube is clear. Water going into the drain pan. Cycled the ice maker. Opt test ok

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