We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Avon Lake, OH 44012
Angel
Job Details: 01/20/2023
Replaced ui on the side of door set temperature opt test ok.
We serviced a
JENN-AIR RANGE
Model JDS1450DS0
Near Seven Hills, OH 44131
Gabriel P
Job Details: 01/20/2023
"Replace fuse with a washer underneath to see if it makes a difference,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 01/20/2023
"Replace heater and icemaker,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Lorain, OH 44053
Gabriel P
Job Details: 01/20/2023
"Found gearcase seize it would not come out but with grinding a portion of it was able to get it out time of repair took me longer about 1 hour and 50 minutes but replace gearcase,actuator,pulley,belt,capacitor,drain pump,and latch then ran calibration and auto test pass,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Amherst, OH 44001
David R
Job Details: 01/20/2023
"Cc unit leaking. Found heater created a hole in tub, water leaking from there, took pics. Ordering tub, heater, thermostat. office to reschedule ; ordrng 1 W10909756 (Tub) and 1 WP661566 (Thermostat) and 1 W10518394 (Heater)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Columbia Station, OH 44028
David R
Job Details: 01/20/2023
"Cc unit shaking, customer said Stewarts Appliance replaced whole drum and shock absorbers within the past couple weeks. Unit on pedestal. Ran diagnostics test, no error codes. Ran test, all components working. Put load of towels in, 5-7 bath towels, filled water into towels. Then ran a drain and spin cycle on the fastest spin option. Ran all the way through, normal shaking/vibration from unit. All components test good, nothing out of ordinary. All functions good. Unit working as designed. Advised of no overloading, making sure to use correct cycle for clothes. Advised to purchase and use anti vibration pads as well if needed, unit is good. Op Test Ok. Op Test Ok. Calling techline to document. Went over findings, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Burton, OH 44021
Brian M
Job Details: 01/20/2023
Installed control and heater OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Ravenna, OH 44266
Brian M
Job Details: 01/20/2023
Installed control OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Beachwood, OH 44122
Corina B
Job Details: 01/20/2023
"Cust showed pop, sent pic. CC that the unit is not heating. Confirmed. Found the heater open. Replaced the heater. Unit is cycling properly. Opt test ok"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Elyria, OH 44035
Angel
Job Details: 01/20/2023
Cc that unit was not starting. Verified and unit is starting she just has to be firm with these buttons for it to be able to start showed her how to do it and now she got the hang of how to do it unit working as designed opt test ok.
We serviced a
MAYTAG DBL WALL OVEN
Model MEW9630FZ04
Near Mentor, OH 44060
Dan H
Job Details: 01/20/2023
"Customer complaint that control panel is out, confirmed, thermal fuse is good, unit needs new user interface , customer does not want repair at this time; ordrng 1 W10914529 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model mvwc415ew2
Near North Olmsted, OH 44070
Manny
Job Details: 01/20/2023
"Cc unit making a grinding sound like bad bearings, verified and ran test cycle and heard a noise coming from the bottom like the cam is grinding, pulled unit out and found a ceramic ball under the unit causing the noise when unit is operating, reran test no noise, opt test ok"
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near North Olmsted, OH 44070
Manny
Job Details: 01/20/2023
"Cc unit making noise, verified and Found screw in felt seal removed, opt test ok"
We serviced a
KITCHENAID WALL OVEN
Model KODE507ESS20
Near Aurora, OH 44202
Brian M
Job Details: 01/20/2023
Cc unit not baking properly Ran bake test Unit is heating to proper temps Advised
We serviced a
SAMSUNG DRYER
Model DV42H5400EW/A3
Near Cleveland Heights, OH 44118
Corina B
Job Details: 01/20/2023
"CC that the drum is not spinning. Confirmed. Found the idler pulley broken and the back support roller. Will need a new idler pulley and the support rollers. Called office spoke to MP since schedule was booked, already offered that day to cust. ; ordrng 2 DC97-16782A (Rollers)s, used 1 DC93-00634A (IDLER PULLEY), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Cleveland Heights, OH 44118
Corina B
Job Details: 01/20/2023
"CC that the lights and the ice maker are not working. Confirmed. Found the door switch Replaced to the freezer side. Tightened the ff door handle. Replaced the switch from surplus t/s. Cycled the ice maker, no water. Removed the line from the John guest fitting, water is coming out. The line inside of the door is frozen. Will need a new door. Office to reschedule appointment ; ordrng 1 LW11026429 (Door), used 1 W11396033 (Switch) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Garfield Heights, OH 44125
Manny
Job Details: 01/20/2023
"Cc unit still taking 2 to 3 cycles to dry, ran normal cycle and checked outside vent, cleared, took back cover off and tested components, passed, ran cycle and took temps inside drum and around 280 after running for a few mins, unit is working as designed cant duplicate issue at this time, all operation and components within specs, opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES0
Near Shaker Heights, OH 44120
Corina B
Job Details: 01/20/2023
"CC that the bake does not work. good. Found pans in the bottom drawer. Moved the pans. Started a bake, lights on the first attempt. Had cover for the igniter off, good spark and flame. Assembled cover back on. Heated oven to 350*cycled several times, lights on the first spark. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44105
Corina B
Job Details: 01/20/2023
"Cust showed pop, sent pic. CC that the unit is not turning on. Confirmed. Checked outlet, hot/neutral reversed on one outlet. The other outlet is good. Found a break in the cord. Will need a new cord. ; ordrng 1 W11565110 (Harness)"
We serviced a
GE WASHER
Model GFW850SSN0WW
Near Shaker Heights, OH 44122
Brian M
Job Details: 01/20/2023
Cc unit still leaking Found water collected in weight under machine Suspect plastic tub is cracked Recommend tub replacement ; ordrng 1 WH21X30360 (Front tub) and 1 WH41X30363 (Rear tub)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA
Near Shaker Heights, OH 44122
Brian M
Job Details: 01/20/2023
Cc unit not washing Found sump just humming Needs-sump assembly ; ordrng 1 W11084657 (pump&motor) and 1 SHIPPING (shipping and handling)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Cleveland, OH 44120
Brian M
Job Details: 01/20/2023
"Cc unit not heating Found power cord damaged and terminal block damaged Replaced using truck stock OP Test Ok ; used 1 PT500L (3 PRONG DRYER CORD), and 1 279320 (BLOCK-TERM) from stock"
We serviced a
GE DISHWASHER
Model ZDT800SPF1SS
Near Chagrin Falls, OH 44022
Brian M
Job Details: 01/20/2023
"Cc unit not washing properly or drying Found sump pump not running Advised on pump replacement ; ordrng 1 WD35X20599 (variable speed pump) and 1 WD35X10382 (dishwasher sump clam), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Chagrin Falls, OH 44022
Brian M
Job Details: 01/20/2023
At arrival unit is functioning and making ice Verified power at control At this time unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Bedford, OH 44146
Corina B
Job Details: 01/20/2023
"CC that the unit is louder then before. There is a whirling noise and a humming noise, did not make it before the repair and when first bought. Confirmed humming noise is the compressor the whirling noise is the r600 running threw the lines. Fz 5 ff 37. Called t/l Adrianchecked the drier raised it to a 45*, no change. Checked the evaporator unplugged the fan, no change. Will need to replace the compressor possibly the evaporator if noise is still there. Will need to clear the system with nitrogen and charge to see if there is a change. Before replacing the evaporator. Office to reschedule appointment ; ordrng 1 W11578004 (Evaporator) and 1 W11580057 (Compressor) and 3 W11506619 (Lokring)s and 1 W11578570 (Lokring) and 1 W11504450 (Coupler) and 1 W11109499 (Drier)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF775SAYM1
Near North Ridgeville, OH 44039
Angel
Job Details: 01/20/2023
Cc that unit will not wash just fills and drains. Confirmed tested unit and it will not wash so I made sure main board was sending voltage and it was also ohmed out the pump harness and it was open so since the pump is new i checked the plug that connects to the pump and it was not inserted all the way looks like it came loose with the vibration made sure it was inserted completely tested unit and started washing as should opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near North Royalton, OH 44133
Angel
Job Details: 01/20/2023
Replaced seals and steamed them out as well opt test ok.
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS4
Near Cleveland Heights, OH 44118
David R
Job Details: 01/20/2023
"Intermittently stopping a couple seconds into heating up, makes clicking noises and wont finish. Only did it once when I was testing out. Maybe faulty switches, no burn marks. Replaced interlocks from t/s. Tested. Good. Customer to monitor. ; used 1 W11244490 (INTERLOCK SW KIT) from stock"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ07
Near Columbia Station, OH 44028
David R
Job Details: 01/20/2023
"Replaced main control, housing and lamp. All functions good. Heating correctly. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44128
Manny
Job Details: 01/20/2023
"Replaced cam and belt ran cycle customer stated thats the humming noise Ive heard, noice is the normal motor noise, opt test ok unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HWH00
Near Moreland Hills, OH 44022
Manny
Job Details: 01/20/2023
"Replaced ice maker and Led module, and fasten handles, ran step 57 icemaker homes, ran step 45 ice maker fills, opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Eastlake, OH 44095
Dan H
Job Details: 01/20/2023
"Customer complaint that unit is not draining, confirmed, found drain hose with check valve installed backwards, corrected, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Eastlake, OH 44095
Dan H
Job Details: 01/20/2023
"Customer complaint of noise , confirmed, noise is coming from ice box fan, unit needs new fan motor and blade; ordrng 1 W11529245 (Fan motor) and 1 WPW10123444K (Blade)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Euclid, OH 44132
Dan H
Job Details: 01/20/2023
"Recovered refrigerant, installed fresh food section evaporator and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10890131 (Lokring) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Wickliffe, OH 44092
Dan H
Job Details: 01/20/2023
"Customer complaint that freezer section door is not closing properly, confirmed, adjusted freezer section door, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Cleveland, OH 44111
Gabriel P
Job Details: 01/20/2023
Found fridge working again is the weirdest thing ever call whirlpool they dont want me to replace anything right now they want customer to monitor for this weekend if it stop working it could be bad control or compressor also new compressor came in damage may have to order another one if unit stop working again
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Olmsted Falls, OH 44138
David R
Job Details: 01/20/2023
"Replaced cam, actuator and belt. Ran diagnostics test. Good. Ran a Quick Wash. let go through cycle. Good. All components good, no noises, good. Op Test Ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Beachwood, OH 44122
Manny
Job Details: 01/20/2023
Replaced icemaker opt test ok advise customer to allow at least 24 hours for enough ice in bin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Richmond Heights, OH 44143
Dan H
Job Details: 01/20/2023
"Customer complaint that unit is freezing food in fresh food section, fresh food section temperature at 26 degrees, found air damper broken, installed new air damper"
We serviced a
WHIRLPOOL BUILTIN OVEN
Model n/a
Near Bay Village, OH 44140
Angel
Job Details: 01/20/2023
Cc that oven will not turn on. Took unit halfway out to get to the inner console and ohmed out the thermal fuse and it was open unit will need thermal fuse replaced. Ga e customer estimate and stated they will find the part themselves specially because its out of stock and her husband will install it ; ordrng 1 WPW10545255 (Thermal fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near South Euclid, OH 44121
Dan H
Job Details: 01/20/2023
"Customer complaint that unit is loud and freezer section door does not shut properly, adjusted freezer section door, noise is normal, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Olmsted Falls, OH 44138
David R
Job Details: 01/20/2023
"Replaced both main control and UI. Ran test 51, Ran test 52. All components working, good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44108
Manny
Job Details: 01/20/2023
"Cc unit not cooling in ff, verified and temps in ff 56 and in fz 4 ran test and damper operational, noticed just a small amount of air making it to the Ff, noticed unit is Missing air tower in FZ therefore no letting air in the Ff, unit needs air tower. ; ordrng 1 W11227949 (air-tower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Olmsted Falls, OH 44138
David R
Job Details: 01/20/2023
Replaced FZ light. All light are now working correctly. Good. Op Test Ok.
We serviced a
WHIRLPOOL DRYER
Model LEB6000PQ0
Near Avon Lake, OH 44012
Angel
Job Details: 01/20/2023
Cc that unit is not heating. Ran unit and no heat. So checked power and it was good also removed lint screen and noticed it was completely clogged up with old detergent and lint. Took off back panel and found that the heating element was open most likely because of poor airflow. Explained to customer that they have to clean the lint screen completely or order a new one because if not same issue will happen again. After replacing heating element tested unit opt test ok.; ordrng 1 279838 (Heating element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Cleveland, OH 44113
Manny
Job Details: 01/20/2023
Replaced valve opt test ok
We serviced a
KITCHENAID RANGE
Model KERS202BWH0
Near Lyndhurst, OH 44124
Dan H
Job Details: 01/20/2023
"Installed new door trim, op test good"
We serviced a
GE DRYER
Model GTD72EBPN0DG
Near Avon Lake, OH 44012
Angel
Job Details: 01/20/2023
Cc that unit is not heating. Started unit up and it didnt heat so I checked power to unit and it was good so I took apart the unit and found one of the wires to the heating element shorted tested the heating element and it was good so I cut burnt part of wire and crimped a new terminal reinstalled everything tested unit and started heating as should opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Parma, OH 44129
Gabriel P
Job Details: 01/19/2023
Unit working as design it was and off balance load
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near South Euclid, OH 44121
Corina B
Job Details: 01/19/2023
"CC that the unit lights are out, not dispensing water or ice. Confirmed. On the ui the door is open. Doors are closed. Removed the ui in the pantry drawer and the door light goes out and the lights are on except one with the 3 led. Customer supplied the 3 led lights. Unplugged unit and the water is dispensing. Will need a new door, ui and harness. Cust is calling whirlpool to see if they will cover parts. ; ordrng 1 WPW10677119 (Ui) and 1 W10815674 (Door) and 1 W11170612 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8300SW1
Near Cleveland, OH 44105
David R
Job Details: 01/19/2023
"Cc unit not heating. Found open heater element, 16 years old. Recommended replaced thermal kit as well. Ordering heater and thermal kit ; ordrng 1 WP8544771 (Heater) and 1 279973 (Thermal cutoff kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Cleveland, OH 44128
David R
Job Details: 01/19/2023
"Called and spoke to techline, let know what was recently replaced, let know silicone was applied. Techline went over looking for gaps on dispenser or if customer is using a lot of crushed ice, will need to clean out bin and make sure no ice is sticking dispenser door shut. Called customer let know we are going to be ordering out a new door, replacing all components of door at once. Ordering door.** set up with 2 techs to put left door on; ordrng 1 LW11026355 (Stainless left door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Sheffield, OH 44054
Angel
Job Details: 01/19/2023
Cc that unit was not cooling everything is functioning but the compressor is so hot you cant even touch it the temperature inside freezer was at 45* and ff section at 50* checked amperage on compressor and its pulling 1.46amps so I called BJ and asked to make sure the condenser fan is good and it was so he stated unit will need compressor replaced. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Uv drier)
We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near Cleveland, OH 44106
Manny
Job Details: 01/19/2023
"Cc unit Leaking a lot of water, removed cover and set unit to fill noticed immediately that water was coming out of the dispenser, removed dispenser and the hose that connects to tub is broken, unit needs dispenser hose; ordrng 1 W11316604 (hose)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Garfield Heights, OH 44128
Jason N
Job Details: 01/19/2023
"Cc cosmetic damage to front panelPanels that customer has received all have some some sort of cosmetic wear/marks. Customer unhappy that they keep receiving imperfect panels. Customer wants to try using the touch up paint on original panel instead, but they have not received the touch up paint yet, still in transit at this time. Customer will call to reschedule when they receive the paint. ; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KUDS50FVSS3
Near Chagrin Falls, OH 44022
Jason N
Job Details: 01/19/2023
Cc unit not powering onChecked power at main control. Voltage checked good at 116v. Found main control thermal fuse open. Replaced using misc. truck stock fuse kit. Ran wash test then cancel drain. All functions passed. Op test good. ; used 1 W10402110 (Fuse) from stock
We serviced a
GE WASHER
Model n/a
Near Euclid, OH 44123
Corina B
Job Details: 01/19/2023
"CC that the unit overfilled with water, does not spin the clothes out and not draining. Confirmed. Ran a rinse and spin. Will agitate does not engage to spin. Will need a new motor, shaft and tube assembly. Cust does not want to repair ; ordrng 1 WH38X10019 (Shaft) and 1 WH20X10094 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cleveland, OH 44135
David R
Job Details: 01/19/2023
"Cc unit wont run through cycle. Replaced actuator and latch. Found no fill long fill error, also found drain hose going directly into drain on floor. Cleared codes, ran diagnostics cycle, ran calibration. Good. All components working. By owners manual/install, the drain hose has to be at least the height of unit itself 4.5 feet tall. Never installed right when delivered. Corrected, good. Op Test Ok"
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Bay Village, OH 44140
Angel
Job Details: 01/19/2023
Cc that unit will not heat in auto dry but in timed dry it will. Verified and it will not heat so I set timer to auto dry and checked ohms from A to C on the timer and it was at 12ohms and it has to be at 0ohms unit will need timer replaced ordering part.; ordrng 1 W10894766 (Timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Brooklyn, OH 44144
Gabriel P
Job Details: 01/19/2023
"Replace dispenser,opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Chagrin Falls, OH 44023
Jason N
Job Details: 01/19/2023
"Cc unit door falling down, no tension on doorChecked door link cables, found right cable snapped. Unit will need link cable kit. ; ordrng 1 8194001 (Link kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Cleveland, OH 44114
Manny
Job Details: 01/19/2023
"Cc unit making noise and display distorted, verified and display is not showing all digits, cant get into diagnostics, noticed facia sticker lifting up, only facia was sent no electronics attached, ordering UI and main control ; ordrng 1 W11506012 (Control) and 1 W11505225 (Ui)"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Wickliffe, OH 44092
Corina B
Job Details: 01/19/2023
"CC that there is a fault code f3e0. Confirmed. F3e0 checked the wires, good. The connection to the control, good. Replaced the sensor. Error code still comes up, after pre heating. Will need a new control. ; ordrng 1 W11548757 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Rocky River, OH 44116
Angel
Job Details: 01/19/2023
Cc that they hear a rattling sound every about 15 to 20mins and showed me a video. The sound is the damper assembly unit will need damper replaced ordering part. ; ordrng 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Cleveland, OH 44113
Manny
Job Details: 01/19/2023
"Cc unit making same noise, after 2 loads ran test not noise spoke to cb she said throw something wet in there and run it again, ran load with sheets that were in washer, hear heat pump a little jittery, and getting louder as cycle advances, unit needs heat pump, customer stated he has a heat pump in the storage that we left here on a previous visit, replaced pump opt test ok advise monitor the unit."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44111
Marie V
Job Details: 01/19/2023
"Replaced cam, belt ,latch and can agitator and control. Ran calibration. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Eastlake, OH 44095
Corina B
Job Details: 01/19/2023
"CC that the unit rocks. Confirmed. Found the legs not even causing the unit to rock. Leveled the washer. Started a spin cycle found the cam squealing and the belt slipping. Replaced the belt and the cam. Ran a calibration. Started a manual spin and agitate. Opt test ok ; used 1 W10721967 (PULLEY), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near North Olmsted, OH 44070
Angel
Job Details: 01/19/2023
Cc that his clothes would still be a bit wet at the end of the cycle. I explained to customer that the clothes will still be a bit damped but he stated they would be more than damped so I ran diagnostics no error codes did a manual spin and agitation and passed I did a auto test and passed as well so I decided to do a calibration and run a rinse/spin with some towels to test it and it spun out the clothes perfectly he touched them and stated thats how theyve been coming out and I explained to him that its not going to spin them out any better than what it did there no water dripping or anything just damped how they should be the unit is working as designed opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Newbury Township, OH 44065
Jason N
Job Details: 01/19/2023
Installed gearcase and associated parts. Ran calibration and auto test. All functions passed. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near North Olmsted, OH 44070
Marie V
Job Details: 01/19/2023
Replaced control. Harness and UI op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near North Ridgeville, OH 44039
David R
Job Details: 01/19/2023
New compressor would not start when trying to put refrigerant into system. Ordering another comp.** 3 count ; schdld next appmnt for 1/25 WED AM
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Westlake, OH 44145
Gabriel P
Job Details: 01/19/2023
Replace deli board but still not lighting found harness broke took right door out and bar and rails to replace harness also replace ui but
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHZ06
Near Lakewood, OH 44107
Gabriel P
Job Details: 01/19/2023
Found unit valve getting voltage but no water coming out will need valve also each front roller is damage ordering ; ordrng 1 W11519244 (Valve) and 1 WPW10515763 (Roller) and 1 WPW10515762 (Roller)
We serviced a
ELECTROLUX REFRIGERATOR
Model E32AR75FPS0
Near Painesville, OH 44077
Jason N
Job Details: 01/19/2023
Installed console control board. Unit powered on and started cooling. Advised to let unit run for 24 hrs before restocking. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Lorain, OH 44052
Angel
Job Details: 01/19/2023
Cc that the strike on lid broke. Replaced strike but noticed that it was not latching so went to plug in unit to see if latch would disengage but unit had to be reprogrammed because both the main board and ui were replaced but was not successful because none of the new parts were rebooted with the firmware from the other old parts so the unit will not turn on. Called BJ to explain issue and stated that I would have to call Whirlpool Techline to see what they want to do since we dont have the old parts to try to reprogram ui and control. Called techline spoke with Adrian explained issue and stated unit is not repairable since we dont have the old controls
We serviced a
KITCHENAID RANGE
Model KFGG500EBS3
Near Olmsted Falls, OH 44138
David R
Job Details: 01/19/2023
"Main control, sensor, ignitor, dsi board, Al replaced. Cc unit taking longer for oven to come back on or not heating correctly. All voltages are good. Ordering gas valve and burner. ; ordrng 1 W10764654 (Burner) and 1 W10919226 (Gas valve)"
We serviced a
ELECTROLUX WASHER
Model EFLS517SIW0
Near Shaker Heights, OH 44120
Manny
Job Details: 01/19/2023
"Replaced outer panel, and latch opt test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Cleveland, OH 44120
Manny
Job Details: 01/19/2023
"Cc u it beeping again, verified and water In drip tray, ran test cycle and water squirted out of valve for about 10 seconds when unit started filling, the it stopped and every now and then a water drop formed, turned water off and removed water line and valve treads are missing, unit will need water valve.; ordrng 1 W11434044 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Kirtland, OH 44094
Joe O
Job Details: 01/19/2023
"Cc: not agitating, grinding noiseFound error codes f2e1(stuck key) f8e1(long fill) f0e2(over suds). Found gear case leaking oil. Ran auto test. Bearings excessively loud. Found drain pump just buzzing. Unit is spinning and agitating. Needs gear case, and drain pump. Customer does not want to repair at this time.; ordrng 1 W11454741 (Gear case) and 1 WPW10661045 (drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AS0
Near Columbia Station, OH 44028
Gabriel P
Job Details: 01/19/2023
"Replace heater bake element then preheat,it pass opt test ok"
We serviced a
GE DRYER
Model PFDS450GL0WW
Near Ashtabula, OH 44004
Dan H
Job Details: 01/19/2023
"Customer complaint of scraping noise, confirmed, found a piece of metal in slide, removed, op test good"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mentor, OH 44060
Jason N
Job Details: 01/19/2023
"Cc unit f2e2 fault and multiple other issuesRan diagnostics, found code f2e2 and f0e3 for overload. Ran auto test cycle. All functions passed, no issues found. Cust stated water level is not deep enough to make all her clothes wet. Ran bulky load on deep fill with towel load. Unit sensed and filled to 1/2 tub before advancing to wash cycle. Ran spin and drain to extract water from towels. Unit is balanced properly and spun out. Unit is working as designed at this time, no issues found. Waiting on console to ship to remedy f2e2 fault. Customer stated she is also having issues with fabric softener dispense. Ordering dispenser drawer. ; ordrng 1 W11573771 (Drawer)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Ashtabula, OH 44004
Dan H
Job Details: 01/19/2023
"Installed new harness, op test good"
We serviced a
GE DISHWASHER
Model GDT695SMJ0ES
Near Mayfield, OH 44143
Joe O
Job Details: 01/19/2023
"Cc: leakingFound unit leaking from diverter assembly. Needs diverter assembly and clamp kitCustomer does not want to repair at this time ; ordrng 1 WD19X25278 (Diverter assembly) and 1 WD35X10382 (dishwasher sump clam), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA RANGE
Model AGR5715QDW
Near Mayfield, OH 44143
Joe O
Job Details: 01/19/2023
Cc: oven not heatingFound igniter open. Replaced igniter. Tested. Op test ok ; used 1 12400035 (IGNITER5512) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Parma, OH 44130
Gabriel P
Job Details: 01/19/2023
Icemaker getting voltage but not cycling replacing from t/s opt test ok ; used 1 W10882923 (ICE MAKER ASSY) from stock
We serviced a
GE DISHWASHER
Model GDT695SMJ0ES
Near North Ridgeville, OH 44039
Angel
Job Details: 01/19/2023
Cc that unit has power but just beeps when you try to start it. Tested unit and once you close the door and try to start it it will just beep and wont start. So I reseted unit by unplugging it and tested it again and unit started filling and washing as should explained to customer that it couldve just been a glitch in the main board but if it happens again she will need main board replaced.
We serviced a
GE REFRIGERATOR
Model Gzs22dgjrfww
Near Chagrin Falls, OH 44023
Brian M
Job Details: 01/19/2023
Cc no ice Found icemaker rotating but arms not moving Needs icemaker ; ordrng 1 WR30X10093 (icemaker asm) and 1 SHIPPING (shipping and handling)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS04
Near Rocky River, OH 44116
Marie V
Job Details: 01/19/2023
Replaced cover. Heater and fan cover. Op test ok
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ06
Near Rocky River, OH 44116
Marie V
Job Details: 01/19/2023
Replaced control and fan. Op test ok
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 01/19/2023
Cc unit not washing properly Ran diagnostics no errors Ran auto test no issues Ran calibration OP Test Ok
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Solon, OH 44139
Corina B
Job Details: 01/19/2023
"Replaced the control, pump and motor. Brought core back for return. Ran a calibration. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Brooklyn, OH 44144
Marie V
Job Details: 01/19/2023
"Replaced harness panel and diffuser. Control never arrived, reordering control. Office will contact once they have eta on the part. ; ordrng 1 W11595219 (Control)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HW01
Near Aurora, OH 44202
Brian M
Job Details: 01/19/2023
Cc unit not heating Found bake and broil not turning on Suspect issue with thermostat or control Would like to replace both for upper and lower oven ; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 2 WP4449751 (thrmst-fix)s
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near Streetsboro, OH 44241
Brian M
Job Details: 01/19/2023
Installed igniter Ran test bake OP Test Ok
We serviced a
GE REFRIGERATOR
Model ZICP360NHBLH
Near Shaker Heights, OH 44120
Manny
Job Details: 01/19/2023
"Replaced spring closure, opt test ok"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Beachwood, OH 44122
Joe O
Job Details: 01/19/2023
"Cc: lo flo errorCustomer stated they had a different company out and they had the control replaced for the lo flo error. They stated the issue continued to happen and the company re installed the old control. They stated they have not had the issue since. Found error code f8e1(long fill) f5e2(lock failure). Found bellow torn and not sealing. Ran quick test cycle. All valves functioning. Unit has strong drain. Ran quick wash. Unit filling to proper levels. Needs control, pressure switch and bellowCustomer does not want to repair at this time ; ordrng 1 W11316246 (switch-wl) and 1 W11322901 (cntrl-elec) and 1 W11314648 (bellow), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE RANGE HOOD
Model JVX5300DJBB
Near Ashtabula, OH 44004
Dan H
Job Details: 01/19/2023
"Customer complaint that lights star out, confirmed, installed new bulbs from customer stock , op test good"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Jefferson, OH 44047
Dan H
Job Details: 01/19/2023
"Customer complaint that oven is not coming up to temperature and left front burner is not igniting, left front burner capacitor was not sitting properly on burner head, started bake for 350 degrees, found only broil igniter arcing, found bake igniter disconnected, connected, bake burner lit, unit heated up to 350 degrees, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Highland Heights, OH 44143
Joe O
Job Details: 01/19/2023
"Cc: not draining, intermittent floodingFiund standing water in unit and over filled. Ran drain. Found drain pump running, no water coming out of drain hose. Disconnected from disposal. Found drain hose plugged at garbage disposal. Also found large deposits of food and debris in unit. Advised customer on food and debris plugging up drain hose. Advised to avoid large scraps of food and debris in unit. Cleared debris from drain hose. Ran test cycle. Could not duplicate leak. Advised customer if they continue to try to run unit is may over flow. Unit functioning as designed. Op test ok"