"Customer complaint that unit is not drying properly, started normal dry cycle, unit is heating, good airflow out of unit, little airflow outside, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, unit is operating as designed"

Cc unit is not blowing Found pulley seized Replaced using dryer repair kit from truck stock OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock

CC that the door is uneven and the right door is scratched. Confirmed. Found the door scratched and the doors are uneven. Will need a new door and shims. Office to reschedule appointment. ; ordrng 1 LW10858417 (Rt door) and 1 W11178521 (Nameplate) and 4 WP487576 (Shim)s

Cc unit not drying correctly. Found no airflow going outside. No airflow coming out of back of unit. Found belt to blower housing came off. Corrected and tested. Good airflow. Belt didnt looked ripped or broken. Heavy load might have knocked out of place over time. Unit is good. Op Test Ok

"Cc unit leaking. Leaking from middle, wash motor assembly. Replaced from t/s. Ran diagnostics. Good. All components working, no leaks. Op Test Ok. **Cust wants part numbers for adjusters. Putting on pvr WPW10546503 adjuster WPW10588164 housing WPW10250162 cover ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock"

CC that the freezer door is hard to open and the bin drawer fell off. Confirmed. Found the bottom of the freezer gasket taped to the liner due to the liner not holding the gasket in place. A lot of frost and ice build up on the freezer. Freezer door does not shut properly due to forcing the door open. Will need a new door and rails. Office to reschedule appointment. ; ordrng 1 W11104482 (Door) and 1 W10625067 (Bracket) and 1 W10625068 (Rat rail)

"Cc unit is cooling now, ice building up on bottom FZ, ice maker not working, unit is older then 5 years. Found icemaker not cycling. New updated drain tube needed. Drain tube is damaged from t/s, will have to order parts and return. Service pointer W10632338E, S38253 covers service pointer PARTS ONLY. *** WPW10503278 control $156.77, WPW10290745 evap harness $126.49. If ever needed. ; ordrng 1 W10884390 (Icemaker) and 1 W10619951 (Tube drain), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that unit is not cooling properly, fresh food section temperature at 41 degrees freezer section temperature at -5 degrees evaporator fan is running, compressor and condenser fan are running, good frost pattern on evaporator, unable to duplicate the problem , unit is operating as designed"

Installed drain pump OP Test Ok

Cc that lights were not functioning. Verified and noticed that switch was not functioning removed switch and found one of the wires unplugged plugged it back in and unit started functioning as should and lights working. Opt test ok.

"Customer complaint that oven is not heating, confirmed, igniters are not arcing gas valve is good, power to dsi board, unit needs new dsi board, customer does not want repair ; ordrng 1 W11162730 (Dsi board), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that unit is not working properly, started normal wash cycle, unit filled, motor started and shut off immediately, wash light is flashing like its paused, when start button is pushed motor starts for a second and then stops and pauses, unit needs new control/motor kit, pulley, and sensor support ; ordrng 1 WH49X25738 (Cntrl/motor) and 1 WH12X10514 (Sensor support) and 1 WH01X10608 (Pulley), used 1 SHIPPING (shipping and handling) from stock"

Replaced freezer led and lights started functioning as should. Opt test ok.

"Customer complaint that unit is not cooling, fresh food section temperature at 64 degrees, freezer section temperature at 15 degrees, found evaporator frozen solid, unit needs new control and defrost thermistor, part is out of stock so not scheduling return appointment ; ordrng 1 W11566851 (Cntrl) and 1 WPW10384183 (Thermistor)"

Cc of no spin Found capacitor damaged Replaced using back stock OP Test Ok ; used 1 W11428524 (Capacitor) from stock

"Recovered refrigerant, replaced and drier, pulled 28'vac w/ pump, watched, good, charged 5.00 oz r134a. Unit starting to cool. Good pressures. Give 24 hours to return to normal temps. Op Test Ok"

"Recovered refrigerant, replaced compressor, evaporator and drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok found the drain hole not draining. Has the duck bill drain tube, replaced the drain tube from t/s. Scode S38253. Opt test ok ; used 1 WPW10143759 (DRIER), and 1 W10619951 (TUBE-DRAIN) from stock"

"Check heater is good check bi metal show open but thats cause unit was turn off advise customer next time leave unit plug in for 24 hour so plug in unit wait 20 minutes and got correct resistance on bi metal then also force it in to defrost and heater came on it needs defrost timer customer will buy it some where else and install it for him self ,opt test ok ; ordrng 1 5304518034 (Defrost timer), used 1 SHIPPING (shipping and handling) from stock"

"Cc: not cooling ff sectionFound evap fan not running, frost building around evap fan. Freezer temps at 5 degrees ff at 70 degrees. Found freezer over stocked. Cleared ice and frost build up. Advised customer on loading. Advised customer to allow 24 hours for temps to adjust. Op test ok"

"Cc that the unit got stuck and couldnt open the lid, that the unit is going off balance all the clothes goes in one side. Ran diag no error codes. Tilted 7nit found oil leaking from gearcase. 7nit will need new agitator gear case and will be ordering control and UI. Replaced latch. Leveled unit. Tested dampers. Working properly. Office will contact once they have eta on the parts. ; ordrng 1 W11419171 (Control) and 1 W11478526 (Ui) and 1 W11449841 (Gearcase) and 1 W11260238 (Rotor) and 1 W11550891 (Agitator)"

Installed control. Programmed. Advised customer to allow 24 hours for temps to adjust. Op test ok

"Replace both rails and shaft,opt test ok also switch broke replace from t/s ; used 2 W11384469 (Switch) from stock"

Cc that it stopped heating again. Verified and found cutoff open again this time I replaced high limit and cutoff explained to customer that the Vent cant be squished but she doesnt have space to move it over anymore and to see if maintenance can clear out the vent because it seems like it a little clogged but it was to high for me to really see. Tested unit. Opt test ok.; ordrng 1 W10900067 (Cutoff)

"Cc unit not cooling properly. FZ all items are frozen, FZ temp is good. In FF only the bottom deli drawer is getting cold and freezing items, other food through are warm. Ice is still being made on door. New service pointer goes over control kit. Seems like refrigerant isnt getting to FF evap. Ordering kit, control and solenoid ; ordrng 1 W11336586 (Control) and 1 W11429989 (Solenoid) and 1 W11533213 (Service kit, both controls)"

"Tenant said unit is working properly again, ran test and Unit is working as designed no error codes in diagnostics or any issues, took new part for return."

"Replaced control, ran test opt test ok, took core for return"

"Installed new valve, op test good"

"Replace seal and steam gasket,opt test ok"

"Cc unit not advancing on cycle, ran diagnostics, no codes found, found cold water line kinked on the back, un kinked hose and ran auto test cycle and calibration, opt test ok"

"Customer complaint of noise, ran drain and spin cycle, ran quick wash cycle, unit filled and began agitating, no unusual noises heard, unit is operating as designed.

"Cc unit not cooling in FF section, ice build up all around FZ door and some in FZ cabinet. Took pics of frost build up in FZ and moisture build up in FF. Looks like door isnt sealing properly causing issues. Gasket doesnt seem to be issue, can see a slight bow in door. Could be causing warm air to get through. Fans are working. Would replaceFZ door, control, thermistor to evap and FF, steam out all ice and clear all FZ from frost. Ordering parts.** set as 2 count for replacing parts and steaming all ice ; ordrng 2 WPW10384183 (Thermistor)s and 1 W11594670 (Control) and 1 LW10599399 (FZ door, black) and 1 W11178521 (Badge) and 1 WP2212651 (Plunge)"

Cc that unit is not drying. Ran unit and unit is heating and cycling. Verified the vent and it barely has any flow of air vent will need to be cleared out unit is heating properly. Recommended to dryer vent wizards to get issue corrected. Opt test ok.

"Cc that the unit will stop working, Ui still has lights but inside nothing works. Have to unplug unit and plugged back in to make it work. Took temps 2* in the freezer and 35* in fresh food section. Also check deli control, is good. Ran step 66, manufacturers error codes. E0, no error. Unit will need new control. ; ordrng 1 W10804160 (Control), used 1 SHIPPING (shipping and handling) from stock"

Installed drain pump. Ran test cycle. Op test ok

"Cc that the top oven when in use makes a noise and that the bottom seems Like is taking longer to heat. Turned on bottom oven , preheated to 350 waiter and then took temps. In range. Top oven convect fan once is getting hot it starts to get stuck and makes noises. Will need new convection fan. ; ordrng 1 139008502 (Convect fan) and 1 318398302 (Fan blade) and 1 139021700 (Tube), used 1 SHIPPING (shipping and handling) from stock"

Installed dispenser. Ran quick test. Ran quick cycle. Placed water mat. Op test ok

"Cc that the unit does not works. Confirmed. Ver power. L1 to l2 240V l1 to N 0 volts. Found at outlet, neutral was loose. Corrected issue. Tested unit and preheated oven, Pass. Op test ok no core for return."

"Installed stator, rotor, control, dispenser, and ui. Ran quick test cycle. Ran quick wash. Op test ok"

"Cc: leakingFound Cust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard?associated with this type of waterline and advised cust to replace with a copper waterline to?prevent flooding. Unit leaking from supply line. Advised customer we do not do anything with house supply. Need plumber.

Cc: latch hangingFound bezel broken. Installed bezel. Tested. Op test ok

"Cc that the unit is not working. Confirmed. Found ribbon wire has corrosion on it. Tested unit. Got it to work but it will need panel. ; ordrng 1 W10811169 (Ui), used 1 SHIPPING (shipping and handling) from stock"

Installed control OP Test Ok

"Cc that after putting a cup to make his oatmeal in the morning he takes it out and is too hot and burned his hand, and sometimes still not cooked all the way. . Called whirlpool techline spoke with Leon. He said if cookware gets hot after heating it up this is normal or cookware has the issue. Tested unit and is working at this point. The longer you cook the hotter is going to get. Unit is drawing 14.08 amps. Working as designed. Cust will call whirlpool tech line and talk to them."

"Cc unit not powering on Found control getting power but not sending it to knob Needs rotating switch and control ; ordrng 1 W10756689 (cntrl-elec) and 1 37001266 (switch), used 1 SHIPPING (shipping and handling) from stock"

CC that the freezer door is hard to open and the bin drawer fell off. Confirmed. Found the bottom of the freezer gasket taped to the liner due to the liner not holding the gasket in place. A lot of frost and ice build up on the freezer. Freezer door does not shut properly due to forcing the door open. Will need a new door and rails. Office to reschedule appointment. ; ordrng 1 W11104482 (Door) and 1 W10625067 (Bracket) and 1 W10625068 (Rat rail)

"Replaced thermal fuse, harness, heater and control. Steamed all ice. Heater is operating in diagnostics. Good. Give 24 hrs to return to normal temps. Op Test Ok"

Cc that unit was not heating. Looked in back and heating element was open and it burnt a wire as well. Fixed wire and replaced heating element. Tested unit opt test ok.

"Cc that the oven does not works. Confirmed. Tested oven, no power to ignitor. Took back panel off and found control is shorted. Unit will need new board. Cust will call if they want to continue ; ordrng 1 WP74009227 (Control), used 1 SHIPPING (shipping and handling) from stock"

"Cc: off balance, not filling with cold on normal cycleFound in quick start guide normal cycle uses warm water for cycle. Warm water is defaulted for normal cycle. Found unit is not properly mounted to pedestal. Advised customer this is an install issue and will have to contact installer to correct the pedestal install. Ran drain and spin. Found unit is very well balanced. Advised customer not being properly bolted to pedestal can cause the unit to abnormally shake and move. Op test ok"

Cc: not workingFound control is receiving proper power. Ui will not illuminate or allow selections. Needs control and ui; ordrng 1 WD21X25730 (Control) and 1 WD21X23462 (kit svc ui top logic)

Replaced the freezer led light. Opt test ng. Replaced the ff led. Opt test ok

"Replaced the display. Hated oven to 350*. Tested the control. Bottom drawer does not sit flush, tried adjusting the drawer. Found a screw stripped on the left side. Opt test ok. Brought core back for return ; used 1 SHIPPING (shipping and handling) from stock"

Installed latch and strike OP Test Ok

"Pulley and rollers squeaking gave estimate replace from t/s,opt test ok

Replace parts opt test ok

"Cc that unit had a loud noise, verified and unit making a bad rollers noise, replaced rollers, belt and pulley with pre id parts"

"Cc unit is not dispensing ice but dispense water, verified and hen paddle is pressed only clicking on the control but no motor action, removed ui and checked paddle switch, good continuity, pull unit out and removed control, found triac with signs of electrical burn, unit will need control, motor and solenoid. Parts out of stock office to contact customer for next service appointment ; ordrng 1 W11558182 (Control) and 1 W11310391 (Motor) and 1 WP2152713 (solenoid)"

"Cc unit leaking intermittently. Turned on heavy cycle and ran unit over 30 mins. No leaks. Noticed gasket is worn down. Customer noticed door on left side is bowed out. Looks like when unit was pulled someone pulled it from bottom and damaged door assembly, will need gasket and door parts. Customer paying SVC only and sending other information to their warranty. No parts to be ordered. ; ordrng 1 WPW10254547 (Inner door) and 1 WPW10274890 (Door) and 1 W10542314 (Gasket), used 1 SHIPPING (shipping and handling) from stock"

Replaced temp sensors in FF. Good. Give 24 hrs for unit to adjust. Good. Op Test Ok.

"Cc: not making iceFound temps in freezer at 1 degree, ff at 40 degrees. Found ice maker will not cycle. Ice maker received proper power. Needs ice maker; ordrng 1 5303918344 (ice maker assy), used 1 SHIPPING (shipping and handling) from stock"

"Cc that u it is taking for ever to make ice, 2 days for 1 batch. Took temps fresh food at 40* and freezer was 40* at the top and 24* at the bottom freezer. Took evaporator off and set temp to coldes. Only 3 lines of coils had frost. U it is loosing refrigerant. Gave estimate for a full sealed system job.; ordrng 1 WP2188823 (Evaporator) and 1 W10309994 (Compressor), used 1 WPW10143759 (DRIER) from stock"

"Cc that the unit is taking too long to dry and that the unit makes a noise like the drum is hitting the side of the unit. Confirmed noise, found side of unit dented, took pics. Also verify sensor and vent outside. They are good. Explain cust that on mixed loads unit can shut before all the clothes are dry because mostly is reading clothes that are already dry. Can use time dry on mixed loads. Ordering panel. Office will contact once they have eta on the part. ; ordrng 1 W11233548 (Side)"

"Cc that washer will not fill. Verified and unit will not do anything at all called BJ to help me diagnose and we found that the switch assembly the fuse was opened will need fuse and switch assembly replaced. Ordering parts.; ordrng 1 Wp22001682 (Lid switch assembly), used 1 SHIPPING (shipping and handling) from stock"

"CC that the unit it is not cooling. Confirmed. 84* in both sections. Ran step 38 and 39 wattage is 81. Tapped system with nitrogen no leaks on the compressor or the condenser lines. Will need a new evaporator and drier. ; ordrng 1 W11291123 (Evaporator) and 2 W11109499 (Drier)s, used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

"CC that the odor does not close. Confirmed. Found the wheel tab broken and the stop missing on the right side. It will need a stop and wheel. ; ordrng 1 WP8268785 (Wheel) and 1 WP8270136 (Stop), used 1 SHIPPING (shipping and handling) from stock"

"CC that the ice maker is a block of ice. Confirmed. Found the fill cup blocked with ice. There was frost on the top and back wall due to the door not closing Cleared out the ice, cycling with no leaks. Advised cust the valve could be weeping and need a valve. Cust is going to monitor the ice. ; ordrng 1 WPW10420083 (Valve), used 1 SHIPPING (shipping and handling) from stock"

Cc: silverware rack came outFound rack stops broke. Needs rack stops; ordrng 2 W11545307 (Rack stop)s

"Replaced ice maker. It cycled, op test ok"

"Replace pump assembly,opt test ok"

"CC that the drain hose is not long enough in the basement. Advised cust that is a plumber, we do not do install. Drain hose is not attached in the basement.Asked about using white vinegar to do a clean cycle. Call BJ and said should be fine but the cleaner does a better job. Did give customer part number for the cleaner. Unit is making ice. Opt test ok"

"CC that the unit does not work. Confirmed found silver migration on the ui cable. Took pic. to replace the ui. Cust does not want to repair. ; ordrng 1 W10811169 (Ui), used 1 SHIPPING (shipping and handling) from stock"

"Found drain hose on floor correct issue explain customer how has to be install with drain hose ran calibration and auto test pass also ran a cycle pass,opt test ok"

Cc that the right front burner does not works. Confirmed. Replaced burner. Op test ok

"Found no error code but saw that wants a cycle is selected other button lights will come on gave estimate for console they will think about it but unit is working but sometimes it work and sometimes it doesnt so I gave and estimate on console do not order part ; ordrng 1 WPW10250015 (Console), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the unit is showing a on display and does nothi. Confirmed. Tried to enter diag, nothing happens, no codes, unplugged dispenser and Ui showed F8E4 float switch. Switch is reading 9ohms. Ordering control and switch. Office will contact once they have eta on the part. ; ordrng 1 W11462458 (Control) and 1 W11462458 (Switch)"

"Unit will need magnetron and control panel but is discontinued the panel cannot be fix WB07X11021; ordrng 1 WB27X10880 (Mag), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that is not connecting on app Call whirlpool connect spoke to harmony she guide me to the connections,opt test ok"

"Installed new motor, op test no good , unit needs new control, blower wheel was not needed and can be returned, did not collect for control since it cost less than motor, customer will need refunded for difference and blower wheel; ordrng 1 W11537215 (Cntrl)"

Cc stuff is freezing Found temp set way to low in fridge Adjusted temps advised to watch

"Cc working properly and that he cant find the air filter slot on the back of the Ff like they saw on other units and they bought the filters, explained that this unit doesnt used the air filter, unit is working as designed."

"Unplugged unit. Replaced dual valve, icemaker and ice box fan. Steamed line to clear. Ran test 57 and 45, good. Op Test Ok"

"Cc that cant removed the bulb to replace it, removed and replaced bulb opt test ok"

Installed led modules. Op test ok

"Cc unit not functioning and giving errors Found several errors 3-0 3-1 3-2 2-1 1-1. 9-0, 8-4 1-0, 8-0Ran diagnostics issue seems to control board related and possibly caused by failed blower ; ordrng 1 W11084243 (cntrl-elec) and 1 W11107275 (fan-blwr), used 1 SHIPPING (shipping and handling) from stock"

"Cc it not cooling after they moved it to the garage, plugged in unit and heard compressor trying to start, plugged into killawatt and unit pulling 16amps and my killawatt started beeping, compressor is seized up, unit will need compressor replaced, customer will not repair.; ordrng 1 W10160407 (compressor) and 2 WPW10143759 (dryer)s, used 1 SHIPPING (shipping and handling) from stock"

"Replaced ff evap fan with harness, service kit. Steamed all ice. All fans working, all components good. Give 24 hrs for normal temps and 24-48 for full bin of ice. Op Test Ok."

Cc that unit was not washing dishes properly. Ran unit and pump is working good water takes a bit to get hot recommended that they need to prime hot water before starting unit and to make sure garbage disposal is cleared of any food that could block the drain because they had food in the garbage disposal and causing overflow in sink and water running back down to dishwasher. Gave customer some of our test detergent to test out and see how it works for them. Opt test ok.

"Cc temps are high Found evap frosted over in ff section Found service bulletin W11033419DRecommend replacing of control board to updated version currently at 600 and needs to be updated to 7 Also found evap wall needing gasket ; ordrng 1 W11333076 (Control update) and 1 W11167902 (cover-evap), used 1 SHIPPING (shipping and handling) from stock"

Installed dispenser OP Test Ok

Cc: loud noise from evap fan areaFound ice maker fill tube leaking down around the evap fan. Evap fan hitting the ice build up. Needs ice maker fill tube; ordrng 1 241796405 (tube-water fill)

"Cc unit not working on certain cycles, verify and unit only working on delicate, unit needs motor-timer but parts showing discontinued, spoke to AB and he did a Nationwide search and part is NLA. Told customer and provided it part number in case they wanted to look and see if they find it somewhere.; ordrng 1 22001515 (timer(discontinued))"

Replaced FZ light. Good. Op Test Ok

"Replaced the gearcase, shifter, motor, capacitor, cam, hub, wash plate, and wire harness. Ran a calibration. Started a normal cycle. Found the hot water turned off., turned hot water on. Opt test ok."

Cc still no cool found unit getting power but fan isnt spinningNeeds fan fan motor under warranty Replaced using back truck stock OP Test Ok ; used 1 W11024089 (motor-evap) from stock

"Cc unit over heating Found f6e1 runaway temp Advised on control, and temp sensor ; ordrng 1 W11308431 (cntrl-elec) and 1 W10833885 (sensor), used 1 SHIPPING (shipping and handling) from stock"

"Cc: f20 errorFound error codes f20(no water entering or pressure switch). Found cold valve has low pressure. Went to shut valve off to washer to check screens and the house valve started leaking. Turned unit back on. Unit still leaking. Customer is going to have to have a plumber out for house valve. Unit fills with hot water but solenoid for cold does not allow cold water in. Needs water valve; ordrng 1 WP8182862 (valve), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit not cooling, found unit unplugged, asked customer how she had the unit plugged in since the outlet is far from the unit she handed me an 16 gauge extension cord with a 3 prong adapter, spoke to BJ and he said this extension cords cant handle the amp draw from the unit and that she needs an appliance extension cord, I told customer that she needs a appliance extension cord since that one shes using its not rated for appliances. Use the extension cord and adapter, plugged in unit and compressor kicked on right away, hooked up to killawatt and unit pulling 1.34amps, let unit plug in for 10 mins and units seems to be cooling properly, moved the extension cord and compressor went off, the adapter came loose and unplugged from extension cord, customer handed me an 12 gauge outdoor extension cord and asked if that would work until she buys the other one, plugged unit to extension cord and unit is on and cooling, advise customer allow 24 hours for temps to equalize and to put a cup of water in the freezer and once she see it frozen she can start loading the unit. Unit is working as designed."

Installed wheels OP Test Ok

Cc: not startingFound error code f7e6(motor fault). Found actuator arm came off. Needs actuator. Replaced actuator. Ran auto test and calibration. Ran normal cycle. Op test ok; used 1 W10913953 (ACTUATOR) from stock

"Cc unit making a lot of banging noise in drain/spin. No error codes, ran diagnostics and tested calibration. Good. Put load in on drain/spin, banging from back. Drain hose hitting unit. Zip tied to correct problem. Good. Op Test Ok."