We serviced a
KITCHENAID OTR MICROWAVE
Model KMHC319LSS00
Near Lyndhurst, OH 44124
Joe O
Job Details:
01/18/2024
"Cc: banging noise when shutting off vent, not pulling steam from cooktopFound vent will hold up a paper towel. Can feel vent pulling air. Clanging noise is from vent closing. Unit functioning as designed. Op test ok"
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Beachwood, OH 44122
Joe O
Job Details:
01/18/2024
Cc: flo errorFound error code f8e1(long fill) f5e3(unlock error) f5e2(will not lock error). Found unit will not dispense from cold valve 2. Needs water valve; ordrng 1 W11688995 (Water valve)
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Bedford, OH 44146
Joe O
Job Details:
01/18/2024
Cc: defectiveNo testing equipment at facility. Plugged unit in ensured all motors and valves are functioning. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Novelty, OH 44072
Joe O
Job Details:
01/18/2024
Cc: leaking into ice binFound unit leaking from bottom of ice maker. Needs ice maker. Replaced ice maker. Tested. Op test ok ; used 1 W10884390 (ICE MAKER ASSY) from stock
We serviced a
GE REFRIGERATOR
Model GFE29HMEHES
Near Middlefield, OH 44062
Joe O
Job Details:
01/18/2024
"Cc: not cooling properlyFound temps in ff at 40 degrees, freezer at 13. Found error codes 103(condenser fan feedback missing when running) 105(condenser fan not able to reach target rpm). Found condenser fan not running. Needs condenser fan ; ordrng 1 WR60X10358 (fan condenser dc), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chardon, OH 44024
Joe O
Job Details:
01/18/2024
"Cc: not advancing, never fills completelyEntered diagnostics Found error code f8e1(long fill). Ran auto test. Found cold water shut off to machine. Customer stated he just turned the water off to the machine. Turned water on. Ran normal cycle. Unit filling and washing. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Chesterland, OH 44026
Joe O
Job Details:
01/18/2024
Cc: not workingFound error codes f9e1(long drain). Ran drain and spin. Found latch is broke. Needs latchLatch out of stock. Office to reschedule; ordrng 1 W11670519 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mentor, OH 44060
Joe O
Job Details:
01/18/2024
Installed water valve. Cleared fill tube. Tested. Op test ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Painesville, OH 44077
Dan
Job Details:
01/18/2024
"Customer complaint that washer is not completing cycles, plugged in unit in continuous drain, canceled, ran diagnostics no error codes found, ran manual test cycle, lid locks and unlocks, drain pump is working, valves open and close, unit agitates and spins, unit is operating as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Painesville, OH 44077
Dan
Job Details:
01/18/2024
"Customer complaint that ice bin is stuck, removed, installed new ice bin, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Mentor, OH 44060
Dan
Job Details:
01/18/2024
"Customer complaint that unit will not go past wash cycle, ran diagnostics no error codes found, lid locks and unlocks, valves open and close, drain pump is working, unit agitates and spins, unable to duplicate the problem, unit is operating as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Willoughby, OH 44094
Dan
Job Details:
01/18/2024
"Customer complaint that unit is leaking, started normal wash cycle, unit filled and began washing, no leaks found, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Eastlake, OH 44095
Dan
Job Details:
01/18/2024
"Customer complaint that unit is not cooling, fresh food section temperature at 74 degrees freezer section temperature at 54 degrees, evaporator fan is running, compressor and condenser fan are running, no frost pattern on evaporator, system has a leak, found air channel broken, unit needs new air channel, evaporator and filter drier ; ordrng 1 W11666272 (Air channel) and 1 W11579351 (Evaporator) and 1 W11109499 (Drier) and 1 W11504450 (Lokring) and 1 W11506620 (Lokring) and 1 W11504445 (Lokring) and 1 W11504447 (Lokring)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Willoughby, OH 44094
Dan
Job Details:
01/18/2024
"Installed new ice bin and ice chute door, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Mentor, OH 44060
Dan
Job Details:
01/18/2024
"Installed new hinges, op test good"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Painesville, OH 44077
Dan
Job Details:
01/18/2024
"Customer complaint that unit is not filling with water, ran diagnostics found f3e3(inlet water temperature fault) and f7e4(basket reengagement failure) error codes, ran test cycle, valves open, found slider broken, unit needs new slider; ordrng 1 W10734521 (Slider), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Conneaut, OH 44030
Dan
Job Details:
01/18/2024
"Customer complaint that unit is not drying clothes, ran diagnostics no error codes found, started normal dry cycle, burner lit, unit is heating, good airflow to outside vent, unable to duplicate the problem, unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Chardon, OH 44024
Joe O
Job Details:
01/17/2024
Cc: inaccurate tempsCustomer stated unit has to be offset in temp up to 100 degrees to get accurate temps. Found customer is using bi metal thermometer in oven. Advised of inaccurate readings from bimetal. Ran test bake. Monitored temps. Found unit averaging 341 degrees. No changes to be made. Unit functioning as designed. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near Austinburg, OH 44010
Jason N
Job Details:
01/17/2024
"Cc unit grinding noise and lid not latched properlyCustomer showed video of grinding noise. Sounds like something inside drain pump impeller. Customer stated it has not made the noise now in the past several days. Found unit top panel not fully seated, corrected. Ran test cycle x2, filled and drained twice, all functions passed, no abnormal noises heard. Debris likely has been flushed out. Advised customer to monitor."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Madison, OH 44057
Jason N
Job Details:
01/17/2024
"Cc unit freezer not cooling Found freezer has very little frost pattern, thermistor reading 56 degrees. Checked compressor, compressor dome super hot, seems to be a low side leak. Talked to customer about potential repair cost for a sealed system issue before tapping system. Customer does not want to move forward with any kind of sealed system repair; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ashtabula, OH 44004
Dan
Job Details:
01/17/2024
"Customer complaint that unit is not cooling properly, fresh food section temperature at 52 degrees, freezer section temperature at 45 degrees, evaporator fan is running, compressor and condenser fan are running, partial frost pattern on evaporator, system has a leak, unit needs new evaporator and filter drier ; ordrng 1 W11546692 (Evaporator) and 1 W11504448 (Lokring) and 1 W11506620 (Lokring) and 1 W11109499 (Drier) and 1 W11504433 (Lokring) and 1 W11504447 (Lokring)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mentor, OH 44060
Jason N
Job Details:
01/17/2024
"Cc unit not dispensing ice Ran ice dispense test, found auger motor just buzzing but not turning, cleared ice from bin to ensure nothing is stuck. Same result, motor is seized up. Auger motor will need replaced. Quoted customer part cost. ; ordrng 1 W10822606 (Motor)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Lorain, OH 44053
Marie V
Job Details:
01/17/2024
"Cc that unit is beeping and theres some water at the bottom dripping. Confirmed water at the drip pan, removed it and stared a cycle. Found some suds on drip pan as well, advice cust to use different pods, from powder to liquid. Also ordering door seal and control panel. While trying to change setting on SP for ent fan notice that half of control panel does not works. Unit will need new panel , door seal and change setting on vent. Office will contact once they have eta on the part.; ordrng 1 W11659652 (Panel) and 1 W11483553 (Gasket)"
We serviced a
FRIGIDAIRE DRYER
Model AEQ6000ES2
Near North Royalton, OH 44133
Bill
Job Details:
01/17/2024
"Cc unit getting to hot, confirmed cc. Changed high level thermostat, tested opt test good.; used 1 3204267 (High level thermostat) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near North Olmsted, OH 44070
Marie V
Job Details:
01/17/2024
"Replaced thermistor and control, op test okBrought core for return."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Bay Village, OH 44140
Angel
Job Details:
01/17/2024
Cc that unit is not cooling. Confirmed both sections were at 67*. Got to back of unit compressor and all fan are functioning so I used my watt meter and compressor is running at 42amps unit has leak in the system. Tapped system and used nitrogen to check for leak and found leak at ff section evaporator and at the capillary line coming out of the cabinet unit not repairable.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Westlake, OH 44145
Angel
Job Details:
01/17/2024
Cc that sometimes when you close door for microwave it wont start. Tested unit various times and explained to customer thst if they close the door softly because there scared to shut it to hard it will happen. Explained to them to be firm not slam door but be firm to make sure switch is engaged unit working as designed could not duplicate issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Westlake, OH 44145
Angel
Job Details:
01/17/2024
"Cc that unit will leak sometimes through bottom of door when she tries to drain unit because some of the water is still there. Asked customer if she was sure it was when it was draining because she states water will gush out bottom of door not bottom of unit. Where the drain pump sucks out the water not push outwards. So I ran unit for a while drained unit and it drain fine, tested unit again then drained it out again and drain pump just hummed and got hot. Unit will need drain pump replaced, gave customer estimate proceeded with repair tested unit after repair opt test good.; used 1 W10876537 (PUMP-DRAIN) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Middleburg Heights, OH 44130
David R
Job Details:
01/17/2024
"Cc error message. As soon as you plug in F1E4 error. Will need control. Ordering controls ; ordrng 1 W10891019 (Panel control) and 1 W11545876 (Control) and 1 W11194422 (Control)"
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Cleveland, OH 44109
Marie V
Job Details:
01/17/2024
"Cc of unit shutting off too fast. Confirmed, unit had no clothes on unit, cust had removed cover and pulled out wire. Unit is working properly. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Lakewood, OH 44107
Marie V
Job Details:
01/17/2024
" Cc that cold air is coming in from behind. Confirmed pulled unit out, cust will get someone to insulate wall. Op test ok"
We serviced a
ELECTROLUX DISHWASHER
Model FFID2426TS2A
Near Lakewood, OH 44107
Marie V
Job Details:
01/17/2024
"Cc that the unit is not working flashlight lights on panel and that bottom part inside is not sitting properly. Confirmed. Unit is not operating. Ran test on diag mode, took panel off and found l1 and N on control looks like is burned or cracked because of heat, showed cust pic, also Check motor ohms it was open when showing 44 mohms. Unit will need motor and recommend replacing control as well. Cust will not fix; ordrng 1 A11147301 (Control) and 1 154844301 (Motor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model LAT9316AAE
Near Rocky River, OH 44116
Marie V
Job Details:
01/17/2024
"Cc that unit is shaking . Confirmed shaking, adjusted a feet but unit will need new damper; ordrng 1 203956 (Damper kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Rocky River, OH 44116
Marie V
Job Details:
01/17/2024
"Cc that unit is locked and theres clothes inside. Confirmed unit just trying to drain. Gave estimate to cust, took back Panel and removed water from pump still, same, found air trap was clogged up. Ran diag cycle and tested unit, no water coming in, showed cust, looks like water maybe frozen. Also ran calibration on unit and stared a cycle. Is working but showing 14 min in all cycles, showed cust as well. Reboot unit now is good. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Westlake, OH 44145
Marie V
Job Details:
01/17/2024
"Cc that this unit is making a lot of noises, showed 2 videos of noises, one of them is coming from damper motor and the other sounds like vibration. They also said that is loud when dispensing water. Ran damper motor is making some of that noise. Adjusted suction line , like tech line advices. Ordering damper motor. Water sounds normal but they said its been getting louder, will order filter head, do not promise any changes. ; ordrng 1 WPW10479155 (Damper) and 1 W11482384 (Housing.)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Chagrin Falls, OH 44023
Joe O
Job Details:
01/17/2024
"Found unit has more damage then noted. Found tub is damaged. Found inner door panel is damaged. Found door vent damaged. Cover missing. Needs vent, deflector, seal, inner door panel, and tubTub out of stock. Office to reschedule; ordrng 1 W11545539 (Seal) and 1 W11545539 (Inner door panel) and 1 W11649995 (Vent) and 1 W11409865 (Tub) and 1 W11579566 (Cover) and 1 W11545290 (Deflector)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH1
Near North Olmsted, OH 44070
Angel
Job Details:
01/17/2024
Replaced ui Nd control board tested unit opt test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Cleveland Heights, OH 44106
Manny
Job Details:
01/17/2024
"Replace ice maker no working, customer stated led is off verified and 2 led off, replaced with ts not working, spoke to bj he said the is an s code on the model to order leds, ordering led and receiver and transmitter boards.; ordrng 1 W11683241 (12+1 led kit) and 1 W10898445 (cntrl-elec) and 1 W10870822 (cntrl-elec), used 2 W10695459 (LED MODULE) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Cleveland, OH 44111
Manny
Job Details:
01/17/2024
Replaced latch and strike opt test ok
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, OH 44135
Manny
Job Details:
01/17/2024
Replace motor ran test op test ok
We serviced a
KITCHENAID WALL OVEN
Model KEMS309BSS00
Near Solon, OH 44139
Corina H
Job Details:
01/17/2024
"CC that the oven is not holding the temp., it will drop if you open the door. Heated the oven to 350*. Staying in temp. Opt test ok."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Rootstown, OH 44272
Corina H
Job Details:
01/17/2024
CC that there is a noise. Started a cycle with clothes. Confirmed. Found debris in the blower housing. Cleaned the blower wheel. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rootstown, OH 44272
Corina H
Job Details:
01/17/2024
"15 vacuum 40 psi. Equalized to 10 psi found a small pin hole at the condenser connection. Replaced the line. Recovered refrigerant, pulled 28vac w/ pump, watched, good, charged 1.87 oz r600a unit cooling, pressures good, op test ok"
We serviced a
MAYTAG FREEZER UPRIGHT
Model MZF34X20DW06
Near Hiram, OH 44234
Corina H
Job Details:
01/17/2024
"Replaced the control, inverter and compressor. Recovered refrigerant, replaced compressor and drier, pulled 28vac w/ pump, watched, good, charged 1.78 oz r600a unit cooling, pressures good, op test ok"
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Broadview Heights, OH 44147
Bill
Job Details:
01/17/2024
"Cc basket banging around, confirmed cc. Tested suspension, suspension is the problem; schdld next appmnt for 1/18 THU PM"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near North Royalton, OH 44133
Bill
Job Details:
01/17/2024
"Cc dryer not starting, confirmed cc. Found thermal fuse open, changed thermal fuse from truck stock. Tested unit started, pulley and rollers started screaming. Customer asked if that can be fixed. Changed rollers and pulley from truck stock. Tested opt test good.; used 1 WP3392519 (Thermal fuse), and 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near North Royalton, OH 44133
Bill
Job Details:
01/17/2024
"Cc unit not agitating as it should, confirmed cc. Found agitation plate spinning freely, removed plate and found splines on both the plate and shaft to be none existent. Unit will need a gear case and agitation plate. Gave estimate to customer for repairs. Customer chose not to continue repairs at this time.; ordrng 1 W11449840 (Gear case) and 1 W10752283 (Agitation plate), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model Mvw6200kw2
Near Parma, OH 44134
Bill
Job Details:
01/17/2024
"Cc not agitating and over filling, confirmed cc. Unit needs a shifter and a control board. Gave estimate for repair, customer chose not to continue repairs at this time.; ordrng 1 W11556725 (Control), used 1 W11481722 (Shifter), and 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Shaker Heights, OH 44120
Bill
Job Details:
01/17/2024
"Cc squeaking during use with load, confirmed cc. Ran test cycle with no load, noise was gone. Unit will need new dampers, Gave customer estimate. Customer chose not to continue repairs at this time.; ordrng 4 W11316766 (Shock)s, used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near North Royalton, OH 44133
David R
Job Details:
01/17/2024
"Replaced evap fan. Recovered refrigerant, replaced comp and drier, pulled 28'vac w/ pump, watched, good, charged 1.98 oz r600. Unit starting to cool. Good pressures. Give 24 hours to return to normal temps. Op Test Ok ; used 2 L13000675 ( Coupling, lokring) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGI925C0BS00
Near Oberlin, OH 44074
David R
Job Details:
01/17/2024
"Cc all food would burn up, wanted me to check calibration. Checked and asked customer did he realize the temp was set to Celsius instead of Fahrenheit. Customer was not aware. Also both temp calibration was set 30* higher, did not know either. Said he does have some power outages, would have to reset settings if needed. Reset all to normal, no calibration, at 0* and change to Fahrenheit. Good. Op Test Ok."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS09
Near Strongsville, OH 44149
Angel
Job Details:
01/17/2024
Cc that when they use the microwave the internet is the home kicks off. router is not in the same circuit as the microwave circuit so I turned off breaker to microwave and checked router and it still had power. So I called tech line and spoke with Andrew to explain issue and asked me to run some steps and unit is functioning as should also asked me to make sure that power to L1 and neutral were good so I had to remove unit from spot and power was perfect. Explained to customer and they stated they will try to contact their internet provider to see if theres something they can do with issue.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Grafton, OH 44044
Angel
Job Details:
01/17/2024
Replaced timer tested unit opt test good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Elyria, OH 44035
Angel
Job Details:
01/17/2024
"Cc that unit was taking 2 cycles to dry clothes. Verified and unit is heating good and customer had already shorten the vent because it was to long and it was crimped on back of unit but she hasnt used it since she did that. Recommended to test it when she gets a chance because most likely that was the issue because it was blocking the airflow, also vent goes down underneath the house so someone would have to get underneath the house to check vent as well to make sure it has good airflow opt test good."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near South Euclid, OH 44121
Jason N
Job Details:
01/17/2024
"Cc unit displays LF when starting a cycleRan diagnostics, found codes f0e3 for overload and f8e1 for no/low fill. Found cold water inlet valve buzzing when filling and water flow is a trickle. Checked pressure from source, good pressure. Quoted customer inlet valve assembly replacement. Replaced inlet valve using truck stock part. Started quick wash cycle, unit filled and advanced to wash, no faults. Op test good. ; used 1 W11165546 (VALVE) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Beachwood, OH 44122
Jason N
Job Details:
01/17/2024
"Cc unit not working Ran diagnostics, found codes 4-3 for motor not running and 7-1 for no heat. Wash motor did not turn on during test cycle. Unit will need wash pump/motor replaced. Quoted customer repair cost. Customer declined repair, estimate only. ; ordrng 1 W11665769 (Pump/motor)"
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW0
Near Beachwood, OH 44122
Jason N
Job Details:
01/17/2024
"Cc unit not powering onConfirmed unit HMI console is not responding. Checked power from outlet to main control, good at 121v. ACU status light is slowly blinking. Checked power to HMI from j14 on ACU, checked good at 12.2vdc. Unit will need HMI console replaced. Quoted customer repair cost. ; ordrng 1 W11378949 (Console)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Cleveland, OH 44104
Jason N
Job Details:
01/17/2024
"Installed damper control. Ran manual damper test operation, test 4. No abnormal noise heard."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cleveland, OH 44104
Jason N
Job Details:
01/17/2024
"Cc unit not leveled Customer states the installers never leveled the unit. Leveled the unit using RH leveler. Unit is still slightly sloped toward right side, but maxed out on adjustment. Customer is aware that his floor is sloped but wanted the unit leveled to compensate. Advised if he needs unit leveled further, he will need to install shims. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Chagrin Falls, OH 44023
Joe O
Job Details:
01/17/2024
Cc: intermittently does not drainCustomer stated they was using a cheaper brand detergent. Advised of over suds. Ran test cycle. Found drain pump getting excessively hot. Needs drain pump; ordrng 1 W10914557 (pump-drain)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Chagrin Falls, OH 44022
Joe O
Job Details:
01/17/2024
Cc: continuously fillingFound error codes f8e3(overflow conditions) f8e1(long fill) f7e7(motor unable to reach target rpm). Ran auto test. Found cold valve sticking open. Needs water valve and control; ordrng 1 W11626074 (Control) and 1 W11513255 (Water valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Gates Mills, OH 44040
Joe O
Job Details:
01/17/2024
"Cc: not coolingEntered diagnostics, found compressor will not start. Pulled unit, cycled power. Found unit started cooling. Advised customer could have been a glitch in the system. If issue starts again would need main control. Built estimate for control; ordrng 1 W11664342 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Wickliffe, OH 44092
Joe O
Job Details:
01/17/2024
"Cc: unit stopped workingCustomer stated unit lost power, ui would not allow selections and would not start. Then customer had power outage, after power was restored unit started to work again. Customer stated after the repair unit worked for a few days then stopped. Currently unit is functioning. Checked connections. Found all connections tight. Ran unit multiple times. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Willoughby, OH 44094
Joe O
Job Details:
01/17/2024
Installed gear case. Ran auto test. Op test ok
We serviced a
MAYTAG WALL OVEN
Model MEW5527DDB
Near Kirtland, OH 44094
Joe O
Job Details:
01/17/2024
Cc: oven not working after power outage. Found unit receiving proper power to control. Found scorch marks on control. Needs controlControl shows discontinued ; ordrng 1 74008988 (cntrl-elec(discontinued))
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Mentor, OH 44060
Joe O
Job Details:
01/17/2024
Installed drain hose. Tested. Op test ok
We serviced a
FRIGIDAIRE DRYER
Model FFRG4120SW2
Near Richmond Heights, OH 44143
Dan
Job Details:
01/17/2024
"Customer complaint that unit is not starting, confirmed, found belt snapped, unit needs new belt; ordrng 1 5304511380 (Belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ES5LHAXSB01
Near Richmond Heights, OH 44143
Dan
Job Details:
01/17/2024
"Customer complaint that unit is not making ice or dispensing ice, confirmed, found ice bin clogged, cleared, found ice maker optics not reading, unit needs new optic boards; ordrng 1 W10757851 (Optic board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Euclid, OH 44119
Dan
Job Details:
01/17/2024
"Installed new wheel, op test good"
We serviced a
KENMORE WASHER
Model 110.22102310
Near Euclid, OH 44132
Dan
Job Details:
01/17/2024
"Customer complaint that unit does not advance to rinse cycle it just stays in wash, ran diagnostics found f2e1(stuck key) and f5e4(lid not open between cycles ) error codes, lid locks, valves open, unit agitates and spins, started quick wash cycle, unit filled and agitated, unit advanced to rinse cycle, unit completed rinse cycle, unit advanced to spin cycle, unit completed cycle, unable to duplicate the problem, unit is operating as designed"
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Willowick, OH 44095
Dan
Job Details:
01/17/2024
"Customer complaint that unit is not heating, confirmed, found element open, element is receiving 240vac, unit needs new element ; ordrng 1 WP8544771 (Element), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KENMORE RANGE
Model 790.72403013
Near Mentor, OH 44060
Dan
Job Details:
01/17/2024
"Customer complaint that oven is not heating, confirmed, found igniter weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
We serviced a
KITCHENAID COOKTOP ELE
Model KCIG556JBL01
Near Pepper Pike, OH 44124
Jason N
Job Details:
01/17/2024
"Pulled cooktop to install control module. Found when reconnecting to HMI and burners, connectors are missing. Researched control. Found control module ordered is for the right side operation, incorrect board ordered. Ordering correct control module ; ordrng 1 W11627565 (Control-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Chardon, OH 44024
Joe O
Job Details:
01/16/2024
"Cc: not making iceFound no stored ice maker error codes. Cycled ice maker. Ice maker cycling. Ran manual fill. Valve opening, no water dispensed to ice maker. Needs valve and fill tube heater.; ordrng 1 WPW10341329 (water valve assy) and 1 W11087201 (heater)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Painesville, OH 44077
Dan
Job Details:
01/16/2024
"Customer complaint that unit is not turning on, confirmed, motor is just humming, unit needs new motor and blower wheel; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Painesville, OH 44077
Dan
Job Details:
01/16/2024
"Customer complaint of grinding noise, confirmed, found cam popped out of gearcase, reinstalled, op test good"
We serviced a
KITCHENAID RANGE
Model KOSE507ESS01
Near Moreland Hills, OH 44022
Jason N
Job Details:
01/16/2024
"Cc unit not powering on after power outageCustomer stated they had a power outage while the unit was in use @ 400 degrees. When the power came back on the unit powered on, but showed a fault code and then went black. Checked voltage to main control, 0v from L1. Found thermal fuse open. Bypassed thermal fuse to test unit. Unit powered on, all functions are working properly. Unit will need thermal fuse replaced. Quoted customer repair cost. ; ordrng 1 WPW10545255 (Fuse-thermal)"
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Novelty, OH 44072
Joe O
Job Details:
01/16/2024
Installed motor and blower wheel. Tested. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Brecksville, OH 44141
Bill
Job Details:
01/16/2024
"Cc noisy during operation, confirmed cc. Changed cam from truck stock. Tested opt test good.; used 1 W10721967 (Splutch) from stock"
We serviced a
JENN-AIR WALL OVEN
Model JJW2830IL01
Near Solon, OH 44139
Bill
Job Details:
01/16/2024
Changed inner glass. Customer satisfied.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Avon, OH 44011
Angel
Job Details:
01/16/2024
Replaced valve tested water function opt test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS03
Near Pepper Pike, OH 44124
Jason N
Job Details:
01/16/2024
"Cc unit lights not working in refrigerator sectionFound all lights are not working in ff section. Changed door light switch, no good. Checked bulbs, found all bulbs are burnt out. Replaced bulb using customer supplied pre id part, also 2 bulbs from customer. Illumination restored to ff section. Op test good."
We serviced a
KITCHENAID RANGE
Model KODE500ESS01
Near Beachwood, OH 44122
Jason N
Job Details:
01/16/2024
Could not install frame. Frame arrived damaged. Snapped pic. Also noticed frame does not contain glass pane. Glass is actually a separate part. Will need to reorder frame and add glass. ; ordrng 1 WPW10618107 (Glass door) and 1 WPW10709147 (Frame-glas)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Lorain, OH 44055
Marie V
Job Details:
01/16/2024
"Cc that unit strike broke . Confirmed, ran diag error code f5E4 lid not opened between cycles. Replaced lid and strike, ran calibration on unit when unit was spinning called cust unit is squeaking, they said havent heard that noise, tilted unit and inspected, noise is coming from gearacase. Ordering gearcase, belt and cam.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near North Olmsted, OH 44070
Marie V
Job Details:
01/16/2024
"Cc that the unit makes a noise when is agitating,dont think is agitating. Ran diag f3e1 pressure sensor fault. Tested unit no noise, took cam apart found some white dust in it. It was grinding. Will need control and cam and shifter; ordrng 1 W10721967 (Cam) and 1 W11411581 (Control) and 1 W11212745 (Shifter)"
We serviced a
KITCHENAID WALL OVEN COMBO
Model KOCE500ESS05
Near Westlake, OH 44145
Marie V
Job Details:
01/16/2024
"Cc that oven door is not closing properly l confirmed one side does not closes all the way, theres a small gap between inner door and glass door. Ordering parts needed. ; ordrng 1 WPW10709147 (Frame) and 1 W11354870 (Glass door) and 2 W10825778 (Hinge door)s"
We serviced a
HOT POINT WASHER
Model HTW240ASK6WS
Near Rocky River, OH 44116
Marie V
Job Details:
01/16/2024
"Cc that unit is shaking a lot and that a feet came off, confirmed, put feet back in, tested dampers are worn, also tilted unit, unit is squeaking as well while spinning, theres oil dripping from gearcase, took video , showed cust. Gave estimate for gearcase, damper, agitator shifter. ; ordrng 1 WH43X30957 (Agitator) and 1 WH03X32097 (Pulley) and 1 WH03X30517 (Shifter) and 1 WH03X33729 (Gearcase) and 2 WH16X26909 (Damper)s and 1 WH16X26908 (Damper), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Cleveland, OH 44102
Marie V
Job Details:
01/16/2024
"Cc that the unit is not spraying water. Confirmed, found unit getting 120 to motor. Motor not running, will need motor. Cust will not fix.; ordrng 1 W11665769 (Motor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Cleveland, OH 44113
Marie V
Job Details:
01/16/2024
"Replaced motor, tested unit, no leaks. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near LaGrange, OH 44050
David R
Job Details:
01/16/2024
"Cc unit sensing not working, numbers counting down. Went through tech sheet, tested sensor electrodes. Not working correctly or responsive to water and towel. Ordering sensors, harness and control. ; ordrng 1 W11525997 (Control) and 2 WP3387223 (Electrode)s and 1 WPW10298258 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Bay Village, OH 44140
Angel
Job Details:
01/16/2024
Replaced all control boards and ff section evaporator cover opt test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Pepper Pike, OH 44124
Joe O
Job Details:
01/16/2024
"Cc: loud operationFound damper noise. Confirmed with customer noise. Needs damper.Advised customer damper noise is normal, but this is a little excessive. ; ordrng 1 WPW10594329 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Strongsville, OH 44136
David R
Job Details:
01/16/2024
Cc FZ door would sometimes come open. Nothing hitting door. No items. Adjusted leveling feet up to give unit slightly tilt. Good. Op Test Ok.
We serviced a
FRIGIDAIRE RANGE
Model GLEF378CBA
Near Strongsville, OH 44136
David R
Job Details:
01/16/2024
"Cc unit not baking. Control not sending control 240v to element. Element has 16ohms. Will need new control ; ordrng 1 316207527 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8800YC0
Near Parma, OH 44130
David R
Job Details:
01/16/2024
"Cc UL code. Almost 14 year old unit. Making noise, leaking from bearing, bouncing tub. Will need shaft and tub assembly, sensor, suspension and hub; ordrng 1 WPW10178988 (Sensors) and 1 W10820039 (Hub) and 1 W10381077 (Tub/shaft basket assembly) and 1 W10440786 (Suspension rods), used 1 1OVRSZ (oversized shipping*) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Middleburg Heights, OH 44130
David R
Job Details:
01/16/2024
"Replaced gasket and drain pump. Tested. Good, Op Test Ok."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Brook Park, OH 44142
David R
Job Details:
01/16/2024
Cc front burner not always working. Orfice electrode is cracked and sparking on the side instead of the top. Ordering assembly and electrode. ; ordrng 1 W11590059 (Orfice holder assembly) and 1 W10827923 (Electrode)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Avon, OH 44011
David R
Job Details:
01/16/2024
Replaced damper control. Tested. Good. Op Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near North Ridgeville, OH 44039
Angel
Job Details:
01/16/2024
Cc that unit is not cooling. Looked at unit and found that they had the cooling off so I turned on the cooling and made sure it started cooling and it was and recommended to wait 24hrs and to leave a bottle of water in freezer and once it freezes they can fill up freezer with food again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near North Ridgeville, OH 44039
David R
Job Details:
01/16/2024
Replaced cover and wheel. Customer missing other cover for shelf. Ordering and customer can put in themselves. No return needed; ordrng 2 WPW10463650 (Cover)s
