Local Reviews
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David R.
WASHER WHIRLPOOL MHW6000XW2 Replaced control. Tested. Op test ok.
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF736SDAB13 Found unit shut down and defrost. Plugged unit in and started to run. Ran defrost mode. Unit is able to defrost. Set to timed defrost and advised to monitor.
David R.
DRYER MAYTAG MEDB835DW Replaced control and panel. Checked heater for normal and other cycles. Heater came on. Checked air flow on different cycles. Op test ok.
Jeff M.
DISHWASHER FRIGIDAIRE FGID2474QF0A Installed new part unit op tested good
Jeff M.
WALL OVEN COMBO ELECTROLUX EW30EW65GS2 Installed new part unit op tested failed. The f15 code came back I tried to called Electrolux there closed rescheduled for Tuesday to involve there Techline ; schdld next appmnt for 11/27 TUE 8-12
Macaulay G.
REFRIGERATOR KITCHENAID KRFF305EWH00 Replaced freezer door.
Brian B.
RANGE MAYTAG MGR6600FZ0 "Found f2e1 fault code flashing on display. Shut off power to range at circuit breaker panel to make sure microwave is not on same circuit as this has been known to cause interference. Range is on a separate circuit. Per tech sheet, this is a stuck key. Called whirl TL, Sterling, 7723508659. He said this can be caused by someone holding a key too long. he said if code comes back again, replace control. Customer has not used the oven since new control was put in and said the code just pops up when not in use. Per SM, we will order another control.; ordrng 1 W11101561 (CONTROL)"
Arthur V.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Found damper noisy when opening and closing. Needs replaced ; ordrng 1 WPW10594330 (control)
Arthur V.
WASHER GE GTW330ASK0WW Cust complaint unit filling erratically regular load fills at all different levels. Needs control and pressure port reamed out Checked on different water levels and check is ; ordrng 1 WH18X28174 (CONTROL )
Arthur V.
REFRIGERATOR GE GSS25JERFCC "Unit went into defrost soon after arrival. No excessive frost build up in freezer. Let unit finish defrost and waited to get a visual on evap ; ordrng 1 WR60X10185 (motor evap dc), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DISHWASHER KITCHENAID KDTE334GPS0 Found unit leaking at inlet line coming off of valve need to order ; ordrng 1 W10878507 (hose-fill)
Arthur V.
WASHER WHIRLPOOL WTW8040DW4 Found u it with a pressure system fault. Order control ; ordrng 1 W11182868 (CONTROL )
Arthur V.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Found icemaker motor faulty. Needs icemaker ; ordrng 1 WPW10764668 (icemaker), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DISHWASHER MAYTAG MDB8959SBB3 "Some buttons will not light up, when pressing normal or any cycle button something else will light up instead of what’s selected. Rails broke apart and metal parts came out. Ordering control panel rails and adjusters.; ordrng 1 W11259785 (LEFT RAIL) and 1 W11259786 (RIGHT RAIL) and 1 WPW10475779 (panel-cntl) and 2 WPW10546503 (adjuster)s"
Macaulay G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced control. Also found that unit is not advancing through cycle. Office to order sump assembly.; ordrng 1 W11085683 (pump&motor)
David R.
RANGE WHIRLPOOL WFE515S0ES0 "Drawer part WPW10330070 was sent out, rust on drawer leading up onto side, and front , top of door. Ordering door.; ordrng 1 WPW10330077 (glass-door)"
David R.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Customer saying Refrigerator is still making a loud buzzing noise. Hears noise a couple minutes after dispensing water or ice. Intermittent. Comes on for a couple of seconds and then goes off. Hears noise as when icemaker is calling for water. Ordering valves.KurtSuggested water valves good be causing noise.File number #7723513841; ordrng 1 W11129435 (valve) and 1 WPW10394076 (water valve)
Jeff M.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "The ice maker failed e2 harvest mode failed to find home position needs new icemaker; ordrng 1 W11188383 (ICEMAKER ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
DISHWASHER FRIGIDAIRE FGID2466QF4A "Ran high pressure wash cycle, drain cycle, found no leaks. Pulled the dish racks back and forth to simulate removing dishes, only normal few drips of water at the outside corners from water splashing off door. Set down mitigation mat, informed customer to wash a couple of loads of dishes to see if leak re appears at dishwasher."
Paul P.
DRYER WHIRLPOOL WED4800BQ0 "Ran dryer, heating, not turning. Replaced thermal fuse, from van stock, repaired loose inlet vent cover rim. Dryer now operating properly.; used 1 WP3392519 (THERMAL FUSE) from stock"
Paul P.
REFRIGERATOR WHIRLPOOL WRF560SEYM02 "Found frost buildup in freezer section, in the back by evaporator. Defrosted refrigerator, tested in diagnostics, all sensors working properly. Found freezer door out of adjustment, re adjusted freezer door, now working properly. Set down mitigation mat."
Paul P.
DISHWASHER WHIRLPOOL WDT720PADM1 "Customer not home. Called number at 3:42pm, they will be home in 10 to 15 minutes, car accident on highway. Entry at 4:05pm. Recalibrated dishwasher, ran through test cycle, working properly now, no trouble codes. Checked,drain loop, clear. Set down mitigation mat."
Macaulay G.
REFRIGERATOR MAYTAG MFI2569VEM4 Low voltage board not available. 12939601 l.v. board. Customer paid for service charge.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Macaulay G.
REFRIGERATOR MAYTAG MFI2269FRZ02 Replaced ice maker. All tested ok.
Corina B.
WASHER MAYTAG MVWB765FW0 Replaced the water valve. Optest ok.
Corina B.
REFRIGERATOR WHIRLPOOL GI0FSAXVY05 "CC that the unit is not cooling. Ff 71 fz 71. Checked the compressor the evap and filter, no leaks. No leaks coming from the interior that I can see. Found dye on the condenser. Found oil and dye on the floor. Will need a new condenser. Will need 2 tech. Called MP to waive s/c due to being here several times. Cust does not want to fix."
Corina B.
DRYER WHIRLPOOL WET3300XQ1 CC that there is clicking sound. Found metal tabs in the fins. Removed the metal tabs from the fins. Optest ok.
Corey L.
WASHER MAYTAG MVWC565FW1 "Customer complaint washer not working, unit was unplugged, customer plugged unit in an drain pump started, canceled drain, found excessive powder detergent in and around the basket, ran diagnostics found f0e2 suds, advised customer to use only 1-2 tbsp of an he detergent, with an average load size of 6-7 bath towels approximately halfway up the basket"
Corey L.
REFRIGERATOR KITCHENAID KSC24C8EYY00 "Installed switches, and replaced im with ts Im, ice maker has water in mold now, temp was 2 degrees, op test good; used 1 WPW10251076 (ICE MAKER ASSY) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Customer complaint water not dispensing, confirmed, found water filter door not fully closed, most likely customer error, but if it reoccurs please order W11162042 housing(gry)"
Corey L.
RANGE TAPPAN TGF351RBC "Customer complaint temps are off in oven, advised customer to preheat for 25-30 min, about 10 min after beep, instructed customer on how to calibrate oven temps using customer supplied user guide, customer requested adjusted temp +35, started bake for 350, after 25 min temp was 376, advised customer to monitor as temp calibration may be too high and over cook"
Corey L.
DRYER MAYTAG MEDC700VW0 "Customer complaint no heat, found thermal fuse open again, found blower wheel 70 clogged restricting airflow, cleaned blower housing, under parts and labor warranty replaced fuse with ts, op test good; used 1 279769 (THERMAL CUTOFF) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Customer had unit plugged in since tech was there, temped garage at 41 by bay door and 53 by the unit, heater just kicked on, in 5 min or less the side of the unit closest to heater rose in temp 34 degrees, explained how this fluctuation of temperatures is giving the unit faulty defrost cycles, advised not to use freezer portion of unit during winter months if unit remains in the garage"
Macaulay G.
WASHER WHIRLPOOL MVWB765FW2 "Unit is making a clicking noise in spin. There are no drum obstruction. All components are tight. Occasionally, unit will not shift into agitation or spin. Has error F7E9. Office to order clutch and gear case.; ordrng 1 W10754448 (clutch) and 1 W10811956 (drum assy)"
Corey L.
REFRIGERATOR AMANA ABB1921BRMOO "Installed new frz door seal, opt test good"
Macaulay G.
OTR MICROWAVE WHIRLPOOL WML55011HS0 Unit is missing one charcoal filter and one grease filter. Office to order both filters. Customer will install.; ordrng 1 W11213882 (FILTER) and 1 W11213913 (GREASE FILTER)
Arthur V.
REFRIGERATOR GE TBX22ZABLRWW Replaced defrost timer. Op test good
Brian M.
REFRIGERATOR MAYTAG MRT118FFFM01 Customer showed popInstalled listed partOP TEST OK
Corina B.
DRYER MAYTAG MEDB750YW0 "CC that the unit is squealing. Found the idler pulley is worn. Replaced the pulley from t/s. Optest ng. Unit is not heating. Checked the terminal block, good. Checked the thermal fuse, good. Checked the heater, good. Checked the heater to the motor, good. Checked the outlfuse, 19.0 k ohms. Checked the control to the heater has 240 volts. Will need a new control and outlet fuse. Called SM to order parts. ; ordrng 1 WP8577274 (thermistor) and 1 WPW10432257 (cntrl-elec), used 1 4392067 (DRYER REPAIR KIT) from stock"
Dan H.
REFRIGERATOR MAYTAG MFT2976AEM03 "Customer complaint of ice build up on freezer section floor, found ice build up common with evaporator drain tube clog, unit needs evaporator drain tube and ice cleared, cleared ice and evaporator drain tube, op test good, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line"
Corina B.
DISHWASHER WHIRLPOOL MDBH949PAM4 "CC that the unit is leaking. Unit is not secured into place. Advised cust to secure the dishwasher for the tub twists and the door will not close properly. Removed the door and found water leaking from the vent. Will need a new vent assembly. Called SM to order parts. ; ordrng 1 WP8269259 (gasket 3042) and 1 WPW10329609 (vent 4345), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
DRYER MAYTAG MDG8400AWW "Customer complaint that unit made a popping sound when unit started and then was running too hot, started normal dry cycle, heater range is normal for high,medium and low heat settings, unit is operating as designed , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
Dan H.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "recovered refrigerant, installed evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.3oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator; used 1 TJAF1200, 1 W10890099, 1 W10890121, and 1 W10890131 from stock"
Dan H.
RANGE WHIRLPOOL WFE515S0ES1 "Installed new hinges and receivers , op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Customer complaint ice build up in frz, found drain pan full of ice, cleared ice, drain pan was level, needed a slight taper toward drain, left side leveler foot missing unit leaning toward slightly, unit needs foot; ordrng 1 WPW10141622 (FOOT)"
Dan H.
WALL OVEN KITCHENAID KEBS109BBL00 "Customer complaint that unit stopped working after self clean, found thermal fuse open, installed new thermal fuse, op test good ; used 1 WPW10545255 (FUSE-THRML) from stock"
Brian M.
DRYER MAYTAG MDG308DAWW Cc of no heat Found unit getting proper power Valve coils not opening properly Replaced coils from truck stock Ran test cycle OP TEST OK ; used 1 279834 (COIL2245) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Installed new part unit op tested good
Jeff M.
RANGE WHIRLPOOL MGR7662WS The unit ignited for me 10x with out fail op tested good
Robert A.
REFRIGERATOR AMANA AFB2534FES "Found evap frozen, heater and bimetal good, needs control; ordrng 1 WPW10503278 (JAZZ BD15220), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
DRYER MAYTAG MEDB765FW0 7723413576 called whirlpool They had me Check wire harness for continuity wire harness checked fine They want a lead tech to be scheduled and verify issues Please schedule with Sr tech ; schdld next appmnt for 11/26 MON !
Corey L.
DRYER WHIRLPOOL WED49STBW0 "Customer complaint dryer won’t start, confirmed, found thermostat open, replaced with ts, op test good; used 1 WP3392519 (THERMAL FUSE) from stock"
Corina B.
RANGE WHIRLPOOL WEE730H0DS0 "318. CC that the cooling is not working, will need a new cooling fan. Replaced the fan from t/s. Optest ok. ; used 1 W11107275 (FAN-BLWR 10360 ) from stock"
Corina B.
RANGE AMANA AGR5330BAS3 Replaced the gasket. Optest ok.
Dan H.
DISHWASHER WHIRLPOOL WDT710PAYM5 "Customer complaint that unit is not cleaning or drying the dishes, started normal wash cycle with upright glasses in racks, unit filled and began washing, incoming water temperature at 64 degrees , glasses filled, ran diagnostics found 7-1(heater fault) error code, unit ran test cycle, heater is not working, found heating element open, unit needs new heating element, customer does not want repair at this time ; ordrng 1 W10518394 (heater 43.42), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
RANGE WHIRLPOOL WFG505M0BS3 Replaced door. Op test ok.
David R.
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Checked water filter to make sure was all the way pushed it and correct. Customer wasn’t pushing both buttons to reset water filter. Advise to hold down light and ice type for 3 seconds to reset. Op test ok.
Dan H.
DISHWASHER KITCHENAID KDTM404ESS3 "Customer complaint that spray arm is not moving, found spray arm not mounted to sump assembly, mounted spray arm, spray arm not moving, found no power to spray arm motor, unit needs new control ; ordrng 1 W10854228 (cntrl-elec)"
Gabriel P.
RANGE WHIRLPOOL WEC310S0FW0 "Replace parts opt test ok,turn it on to make sure is heating test ok"
Gabriel P.
REFRIGERATOR MAYTAG MBF2258FEZ01 "Raise door watch icemaker cycling fills opt test ok,found door not pushing switch all the way thats why it wasn’t cycling"
Dan H.
REFRIGERATOR WHIRLPOOL ED5VHEXVQ07 "Customer complaint that unit is not dispensing water, confirmed, found tabs that hold switch in place broken, unit needs new mounting bracket; ordrng 1 WP2180226 (bracket)"
Gabriel P.
WASHER WHIRLPOOL NTW4516FW2 Replace parts ran calibration and auto test opt test ok
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint that upper freezer section drawer will not pull out, found upper drawer tracks broken on both sides, unit needs new tracks; ordrng 1 WPW10516602 (slide rail (rht frz)) and 1 WPW10516603 (slide rail (lft frz))"
Brian B.
WASHER MAYTAG MVWX600XW0 "CC that machine doesn’t finish cycle. Ran diag, F7E1, basket speed fault, and f1e2, motor control fault. Will need new main control. Will give est. customer does not want to repair, do not order part. Paid sc."
Brian B.
WASHER MAYTAG MHWC7500YW0 CC that machine did not spin clothes dry. Ran a rinse and spin with small load. Water drained out and machine went into balance routine as designed . Load did eventually balance and machine went into high spin. Balance function is working properly. Advised customer that too small a load or 1 heavier item in load and machine might not be able to balance. Machine is designed to do this. All functions normal. No charge to customer.
Brian B.
WASHER WHIRLPOOL WTW8900BC0 "CC of not spinning and f51 code. Ran diag and verified f51 code. This is rps sensor or speed failure. Checked lower components, found rotor bolt had come loose, and rotor was loose. Reinstalled rotor using locktite on threads. Ran test cycle. Op test ok."
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 The compressor looks like it was dropped. N of the tubes was damaged and oil leaked out reorder part; ordrng 1 W10507884 (compressor)
Brian B.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Not making ice. Checked temps, 6 freezer, 38ff, 8 icebox.. Removed aftermarket filter that was stuck in filter head. Ran Icemaker diag and cycled and filled Icemaker. Icemaker and optics all checked good. Advised customer to buy a whirl approved filter and then if not making ice , to call us back. Also, customer has plastic waterline connected to unit. Advised that whirl recommends either copper or braided flexline and that plastic is a flood hazard."
Brian B.
DRYER MAYTAG LDE8404ACE "Removed drum, replaced belt and idler pulley. Lubricated drum rollers. Ran test cycle. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
RANGE WHIRLPOOL WEG730H0DS0 "Installed new control and harness, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Will need a shelf. Cust can install. ; ordrng 1 WPW10276341 (shelf-glas 106.57), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
RANGE WHIRLPOOL WFE505W0HZ0 Replaced door gasket. Op test good
Brian M.
DISHWASHER AMANA ADB1400AGS1 Cc of not draining Found wire nuts to big and power wires not connected properly Re wired and ran test cycle OP TEST OK
David R.
REFRIGERATOR FRIGIDAIRE LFHB2741PF "Numbers on interface disappearing. Ice tray turned sideways, motor not turning ice tray, fan not running. ; ordrng 1 241675704 (solenoid assy) and 1 241816602 (motor-auger) and 1 242058229 (user interface) and 1 242095702 (housing-air handle) and 1 243297606 (ice maker) and 1 5304493604 (fan & gasket kit)"
David R.
REFRIGERATOR MAYTAG MFT2776FEZ00 "Sheet of ice underneath deli drawer. Checked back of unit drain tube to make sure nothing was clogged. Took off Evap cover, found Evap tray full of ice. Steamed out all ice. Op test ok.*Found 5 black walnuts by compressor."
Robert A.
DRYER MAYTAG MGDC200XW2 "Found, t fuse open, jumped out, ran unit, good, replaced, op test ok; used 1 WP3392519 (THERMAL FUSE) from stock"
David R.
WASHER WHIRLPOOL WTW4816FW Replaced power cord. Op test ok.
David R.
DRYER WHIRLPOOL WGD4815EW2 "Heat was working when arrived, customer was doing laundry. Tested heat on high, cycling at 170*F. Took off and checked venting. Not correct vent and clogged with excess lint. Recommend rigid or semi rigid. Op test ok."
Gabriel P.
WASHER WHIRLPOOL WTW5000DW2 "Found no noise,ran diagnostics no error codes ran auto test all pass"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced control. All tested and filled ok.
Robert A.
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Found end of auger stripped, unable to get impeller off, needs auger motor and divider; ordrng 1 WPW10309864 (DIVIDER) and 1 WPW10309868 (AUGER MOTOR)"
Brian B.
DUAL FUEL RANGE JENN-AIR JDR8895AAW "Control panel and display dead. Checked voltage on terminal block. Voltage correct. Checked voltages on control. All voltages correct, display not lighting up, will need new oven control. Customer will call office if he wants to repair. Do not order part. Paid sc, good for 30 days."
Brian B.
MICROWAVE GE JVM6175DF1BB "Found keypads not working and error message of shorted keypad. Reset power and set clock. Keypads are working at this time, but advised customer that error message will likely come back. Will need new panel. Will give est. customer does not want to repair at this time. Do not order part.. paid ded, good for 30 days."
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 No issues found
Brian M.
REFRIGERATOR KITCHENAID KSRT25CRSS01 "Cc of leak Found smart valve leaking Needs smart valve replaced ; ordrng 1 WPW10159839 (valve-inlt12601), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
COOKTOP ELE WHIRLPOOL WFE515S0ES1 Installed switch and element OP TEST OK
Macaulay G.
WASHER FRIGIDAIRE ATF8000FE1 Replaced motor control board. All tested ok. Spinning properly.
Robert A.
REFRIGERATOR KITCHENAID KFIS20XVMS6 "Cc door seals, found door seals torn, also evap drain clogged/frozen cust to let us knowP trap. parts only to Special Project S38253; ordrng 2 W10443238 (FF SEAL14114)s and 1 W10619951 (TRAP), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Found black tube snap of from inside door ordering new door cause is built into door ; ordrng 1 LW11038922 (DOOR )
Macaulay G.
DRYER WHIRLPOOL MGD9700SQ0 Control on unit has open relay. Not repairing. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Macaulay G.
DRYER WHIRLPOOL WED4915EW1 Replaced thermostat. All tested ok.
Robert A.
WASHER MAYTAG MHWC7500YW0 "Ran diognostic cycle, no codes, watched cycle, good, went into high spin, ran drain and spin cycle, unit went into high speed spin, unable to duplicate complaint, called atl steven, said poss unbalanced load, causing unit to stop and not spin, talked w/cust,Op test okSr 110987739Cust states that unit does not work, it doesent matter how many items are in unit, it does not work correctly"
Robert A.
OTR MICROWAVE KITCHENAID KHMS2050SSS2 "Found under unit light sockes, crumbling, needs socketsCust to let us know; ordrng 2 8204670 (LIGHT BULB1853)s and 2 W10143958 (SOCKET446)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DISHWASHER WHIRLPOOL WDF31PPLAT4 Machine was not draining I thought Glass and the pump I remove the glass test good
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Cc interior led lights not all on in fridgeFound uni5 to half half lights know issue is led control board Needs led power control board; ordrng 1 W10830288 (cntrl-elec)
Brian M.
WASHER WHIRLPOOL WTW7500GC0 "Customer showed popCc lid locking and unlockingFound error code f5e2 and f5e1, both lid lock errorsNeeds lid lock assembly; ordrng 1 W10810403 (lid lock assy)"
Brian M.
RANGE GAS WHIRLPOOL WFG515S0EB1 "Cc burners not lightingFound back burners lighting fine, front burners will not ignite all the timeAdjusted valves OP TEST no Good Found valves not opening at correct time of sparking Needs valves and orifices ; ordrng 1 W11197500 (ORIFICE LF) and 1 W11234417 (ORIFICE RF) and 2 WPW10279615 (valve-brnr)s"
Gabriel P.
DISHWASHER KITCHENAID KDFE104HBL0 Ran diagnostics operation test normal opt test ok
Gabriel P.
WASHER WHIRLPOOL MVWC565FW1 No one home arrive at 12:28pm knock and call also office call then too no answer
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 The unit has the a motor fault code I cleared the code check the windings tested good ran a quick cycle code came back the unit needs both more n control ; ordrng 1 W10636054 (cntrl-elec) and 1 WPW10677715 (MOTOR )
Gabriel P.
WASHER AMANA NTW4516FW2 "Unit was unplug when working on it plug in ran diagnostics calibration and auto test both pass ran error codes no error code,try starting normal cycle and pass"
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Arrive to customer home,customer came outside and told us no service needed she said no more water and the water she saw it dry ."
Macaulay G.
WASHER WHIRLPOOL CAE2745FQ0 Relay on control for latch is not closing. Latch is falling apart. Office to order control and latch.; ordrng 1 W11188527 (control ) and 1 WPW10482836 (latch)
Brian B.
DRYER WHIRLPOOL WED4815EW1 "Verified pop, sent pic. Machine does not start. Found burned up cord and terminal block. Terminal screw was not tightened and this loose connection caused block and cord to burn. Replaced terminal block With wiring from t/s. Advised customer that he will have to go back to lowes and have them install new cord. Dryer checks ok.; used 1 279320 (BLOCK-TERM) from stock"
Robert A.
DRYER MAYTAG MEDB755DW2 "Installed drum and rollers, op test ok"
Corina B.
WASHER MAYTAG MVWB835DW3 Replaced the parts listed. Brought core back for return. Ran calibration. Started a normal cycle. Optest ok.
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 The fan is not spinning it is not getting power the unit needs a new main control ; ordrng 1 W11174836 (CONTROL )
Brian M.
WASHER CROSLEY CAW11544EW1 Installed listed partsRan auto test and calibration OP TEST OK
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS00 Found loose connection underneath fridge by valve connector plug in opt test ok Doors has not arrive yet charge extra service for return
Arthur V.
DISHWASHER FRIGIDAIRE TH51071709 Found power to control no response. Needs nain bd and touch pad ; ordrng 1 5304496526 (console assembly) and 1 5304504782 (CONTROL )
Gabriel P.
REFRIGERATOR MAYTAG MFI2570FEW01 "Found fill tube froze with ice after valve repair,steam opt test ok,"
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS "Found compressor inefficient. Needs comp replaced. Lowes wants the unit deemed non repair able. Spoke its office. To turn in report and we will submit to kitchenaid. ; ordrng 1 W10779331 (compressor, KIT)"
Arthur V.
WASHER MAYTAG MVWC555DW1 "Replaced latch . No good. Unit grinding needs gearcase ,motor,shield,actuator and cam. Extra time ; ordrng 1 W10721967 (cam) and 1 W10913953 (ACTUATOR ) and 1 W11035751 (GEARCASE) and 1 W11283592 (MOTOR ) and 1 WPW10427633 (shield), used 1 W10838613 (LATCH) from stock"
Brian M.
WASHER WHIRLPOOL WTW7000DW0 "Cc unit not running, display f6e3 codeFound f6e3 code OP TEST No good, needs control and UICustomer not repairing ; ordrng 1 W10812423 (cntrl-elec156.74) and 1 W10860738 (console186.28), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WTW5000DW0 "CC that the unit not spinning. Found change in between the washplate and the basket. Removed the change. Spin not engaging in a spin, will need a hub. Called SM to order the part. ; ordrng 1 W10528947 (drive hub kit)"
Jeff M.
DISHWASHER FRIGIDAIRE FGID2474QF0A No part yet; saved tckt
Dan H.
DISHWASHER FRIGIDAIRE FFBD2408NS8C "Customer complaint that unit is not draining, found unit filled with water, pressed cancel button, unit drained, started normal wash cycle, unit filled and began washing, cancelled cycle, unit drained , repeated several times with same results, unit is operating as designed"
Dan H.
MICROWAVE KITCHENAID KOCE500ESS01 "Installed new thermostat, op test good"
Jeff M.
WASHER AMANA NTW4516FW2 Installed new part unit op tested good
Robert A.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Installed valve, watched disp, op test ok"
Robert A.
MICROWAVE JENN-AIR JMW3430WS02 "Installed parts listed, op test ok"
Dan H.
HOOD KITCHENAID KXU8030YSS1 "Customer complaint that fan is not working, blower motor is recieving 120vac , unit needs new blower motor ; ordrng 1 WPW10293966 (blower-fan)"
Dan H.
BUILT IN FRIDGE KITCHENAID KSSO48QTB02 "Customer complaint that unit is leaking from ice dispenser, found frost build up inside ice chute, ice door motor is working, found seal on ice door worn out, unit needs new ice door; ordrng 1 WP2180353 (door-chute), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
RANGE WHIRLPOOL WFE320M0ES1 "Installed switch and element, op test ok"
Robert A.
WASHER WHIRLPOOL WTW6400SW3 "Installed hub, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WALL OVEN COMBO ELECTROLUX EW30EW65GS2 Installed UI F-15 came back part was not needed and it’s broken plastic shell is. The display control is what is needed I assumed it came with the UI given the price of the UI. And through Marcone the display board is discontinued or not available. I was able to find a substitution part through the Sears website. Reimbursed customer for the UI ordered the display board ; ordrng 1 316576621 (clock/timer)
Jeff M.
WASHER WHIRLPOOL WTW7300DW0 The lid is broken in the back left. And the control is not determining what a balanced load is ; ordrng 1 W10812422 (CONTROL ) and 1 W11101059 (LID)
Paul P.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed FF and FZ doors. Stretched gaskets. Set down mitigation mat.
Jeff M.
REFRIGERATOR GE GFE28GMKES The unit has Excessive calcium buildup in the ice bin customers due for a filter change. I told him the warranty might not cover it. If so he can just remove his filter take it to the nearest store and match it up; ordrng 1 RPWFE (FILTER )
Jeff M.
M/W CONVECTION WHIRLPOOL WML75011HW0 The units fuse Is Open I found that the metal prongs that hold the fuse in place our loose order filter board and fuse; ordrng 1 W10138793 (fuse) and 1 WPW10531156 (FILTER BOARD )
Arthur V.
RANGE WHIRLPOOL WFE550S0HZ1 Customer stated unit was smoking out the back. Removed panels and Connected power cord and set temp for 500degF. unit smelled like a new range (oily deposits on inner surfaces ). Unit never smoked. Let unit cycle for 20 min on 500. Never smoked. Unit op test good
Jeff M.
RANGE KITCHENAID KERS306BSS0 "I called tl I explained him the issue how the machine will freeze up and stopped working. He recommended the main control to be replaced. Estimate only; ordrng 1 WPW10686474 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DISHWASHER KITCHENAID KUDS35FXBLA Found power cord faulty causing no power issue. Cut off bad portion od cord and repaired using new wire nuts etc Op test good
Robert A.
WASHER WHIRLPOOL WFW72HEDW0 "Ran diognostics, door lock error, long drain, needs door lock and drain pump; ordrng 1 WPW10443885 (DOOR LOCK) and 1 WPW10605427 (DRAIN PUMP)"
Corey L.
WASHER WHIRLPOOL CAE2745FQ0 "Customer complaint in spin the washer is leaking from the bottom, water valve is good, seals on hoses check good, found unit leaning forward causing water inlet to hit tub ring and bounce to the side of the cabinet, leveled unit, op test good"
Corey L.
MICROWAVE WHIRLPOOL WMH73521CS6 "MOCustomer complaint microwave thinks the door is shut when it is open, cams failing, quoted, ok replace parts with ts, op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS 61.32) from stock"
Robert A.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Found ff at 32, sensor good, found wrong control in unit, needs control; ordrng 1 W11223731 (CONTROL)"
Paul P.
KITCHEN MAYTAG MDB7749AWM2 "Found control shorted, bimetal open. Control not operating properly with test bimetal. Also damage to user interface panel. Office to order control, bimetal and user interface panel (silver finish). Please let customer know of repairs are still covered under authorization.; ordrng 1 W10258275 (bi-metal) and 1 W10811151 (panel-cntl) and 1 W11202746 (CONTROL )"
David R.
DRYER MAYTAG MGDB765FW0 "Customer said they have warranty, still wishing first year and called Lowe’s. Had proof of purchase (refer to photos). Checked air low, good from unit to outside. Checked underneath. Ignitor would glow red then cut off. Found wire on coils off. Reconnected and heat would come on. Op test ok."
Arthur V.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Found inlet valve with a steady drip. Needs inlet valve ; ordrng 1 WPW10238100 (valve-inlt)
David R.
REFRIGERATOR MAYTAG MBF2258FEZ01 Arrived and found ice in icemaker. Water is getting to icemaker but isn’t dropping. Replaced with new icemaker from t/s. Watched it cycle and call for water. Op test ok.; used 1 W10884390 (ICE MAKER ASSY) from stock
Gabriel P.
DISHWASHER WHIRLPOOL GU1500XTLS1 "Found bad install on the drain tube underneath dishwasher,customer is very upset that we didn’t came prepare cause we didn’t had a drain hose on our truck she also said she will not use our service never again,we explain to her that normally we would ask her to get a plumber or order a drain tube for this job or and come back and reschedule to come back,we are doing her and favor by going to Home Depot and buy a drain tube,and she still complains,charge her $13 for the part at Home Depot and $89.95 service and $80 labor she also said she hope cause she’s a female that we are not repping her off I told her no mrs we are is a flat rate ; used 1 5587995 (DRAIN HOSE 13.00) from stock"
Gabriel P.
RANGE WHIRLPOOL WFG770H0FZ0 Replace parts opt test ok
Corey L.
RANGE WHIRLPOOL WGG745S0FS00 "Customer complaint door glass shattered, confirmed lower door glass shattered, glass has been cleaned up, pop is on cpu so poor pic quality, customer has a 1 yr warranty with Costco after the 1 yr manufacturers warranty, unit needs new lower door outer glass replaced; ordrng 1 W10877566 (LOWER DOOR ASM)"
Corey L.
WASHER WHIRLPOOL MHW6000XW2 "Customer complaint washer beeps when trying to start and flashes f1e1 code, confirmed even in diagnostics it reverts to flashing f1e1 error after entering diagnostics, filter is sending power, connections are snug, unit needs new control; ordrng 1 W10427972 (CNTRL 126.48)"
Gabriel P.
WASHER MAYTAG MVWX655DW0 "Replace CNTRL,had little issues with pressure sensor but everything is taking care of opt test ok"
Corey L.
WASHER WHIRLPOOL WTW5640XW3 "Customer complaint washer won’t start and made a loud noise, ran diagnostics found f5e2 lid lock fault , f7e5 basket speed fault, lid lock operating normally, unit spins and agitates in service, found teeth missing under washplate, and plastic shavings in teeth of hub; ordrng 1 W10528947 (HUB 26.16) and 1 WPW10215115 (WASH PLATE 106.81)"
Corey L.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Both new doors shipped damaged, both on bottom corners reordering doors; ordrng 1 LW10771436 (FF DR) and 1 Lw10728959 (FRZ DR) and 1 W10839793 ( BADGE)"
Corina B.
RANGE MAYTAG MGR8875WS1 CC that the bake does not work. Checked with the amp .05 amp. 120 volts to the igniter. Will need a new igniter. Replaced the igniter. Optest ok.
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint ice not dispensing, ice bin is full but and yolk rotates while depressing paddle but does not turn auger when bin is present, bin is properly inserted, found yolk loose, tried to tighten but yolk is stripped and will not firmly tighten, advised customer can use crushed ice only until repair is made since auger reverses rotation against direction of flights; ordrng 1 W10465946 (WASHER) and 1 WP63052-2 (YOLK)"
Corina B.
WASHER MAYTAG MVWC565FW1 "CC that the unit does not work, they turned the water off to the unit to do work around the basement. Son started machine without the water turned on. Ran diag f8e1 long fill, no fill. Cleared code. Ran a manual test for the cold and hot, good. Started the unit on a normal wash,filled and agitated. Ran a drain and spin, good. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Optest ok."
David R.
DISHWASHER WHIRLPOOL WDT780SAEM2 "Left side upper rack wheel broke off from adjusters. Needs new adjusters.*Do Not Order Parts; ordrng 1 W10712395 (adjuster 35.74), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER AMANA ADB1400AGW1 "Cust showed pop, sent pic. CC that the unit does not drain. Started a normal cycle and drained the unit. Advised the cust the plastic tub will stay wet after each use. Optest ok."
David R.
WASHER WHIRLPOOL MVWB850YW0 "Started unit in normal cycle, called for water but motor would hum. Error code F51 Motor RPS failure. Ran through service mode stopped at C1, RPS sensor problem. Ordering sensor ; ordrng 1 WPW10178988 (sensor 32.36), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
DBL WALL OVEN WHIRLPOOL RBD305PRS00 "Display is blank. Checked voltage on main board, 120v on p24, 1 to 3. Will need new microcomputer. Part is NLA, did a national search. Part # WPW10438750 . Advised customer that if he can find part, we would install for
Brian B.
MICROWAVE OVEN WHIRLPOOL KMHS120EBS1 "Interlocks are operating intermittently, sometimes light does not go out and unit does not heat. Messages on display about door. Replaced interlocks from t/s. Tested unit. All functions normal. Op test ok..; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Brian M.
WASHER AMANA NTW4516FW3 Installed listed partsRan auto test and calibration OP TEST OK
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Both fridge door gasket are torn ,ordering both ; ordrng 2 W10830274 (gasket-fip)s"
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Cc that water takes forever to dispense Found filter to be bad and needing replaced Advised customer to replace filter
Corina B.
DRYER WHIRLPOOL MEDB835DW4 CC that the unit is making a squealing noise. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Found the blower wheel is not manufactured correct. The wheel is misaligned. Will need a new blower wheel. Called SM to order part. ; ordrng 1 WP697772 (wheel)
Brian M.
DRYER MAYTAG MEDB400VQ0 Cc of noise Found idler pulley seized Replaced using dryer kit from truck stock Ran test OP TEST OK ; used 1 4392067 (DRYER REPAIR KIT) from stock
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cc of water still on upper freezer gasket Mullion heaters are turned on gasket is sealing all the way around no water leaking from middle section Called whirlpool they have no clue what’s causing the issue they are sending this over to review to see if there is a fix for this issue None repairable according to whirlpool Sr# 7723490613
Corina B.
WASHER AMANA NTW4516FW2 Cust no show waited 10 min. Called office cancelled. ; snapped 1 QuickPics
Brian M.
REFRIGERATOR KITCHENAID KBLS22KWMSS Duplicate call no need for service
Brian M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Cc water leaking from unitMoved unit out using floor protection Reconnected water line to unit, turned on waterWater leaking from copper supply line at compression fittingInformed customer over phone that supply line will need looked at by a plumber, recommend replace with braided steel"
Brian B.
WASHER MAYTAG LAT2500AAE "Machine approx 20 yrs old. Found main tub bearing seized and belts burned . Will give est on main bearing and seal repair. Customer wants to repair, paid deposit. Office to order parts. BJ only on return visit.; ordrng 1 12112425 (belt set-maytag 4449) and 1 6-2040130 (tub bearin 6135) and 1 6-2095720 (mounting STEM KIT 8757), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Found water leaking where water tank plugs into filter head. Also, rear adapter seal is leaking. Also, I/m facia is dripping. No sc or shipping as this is an ongoing issue. Customer does not want to repair Icemaker facia or rear adapter at this time. He only wants to have filter head replaced. Office to order part. No sc or labor or shipping, customer will pay for part.; ordrng 1 W11194438 (FILTER HOUSING 7947)"
Gabriel P.
RANGE WHIRLPOOL GGG388LXS02 "Replace igniter,recent one was getting voltage but not lighting,replace with truck stock opt test ok ; used 1 12400035 (IGNITER) from stock"
Gabriel P.
WASHER MAYTAG MVWC565FW1 Installed parts listed. Op test ok.
David R.
DISHWASHER KITCHENAID KDFE104DBL5 "Replaced valve, tested. Op test ok."
Brian M.
BUILT IN OVEN KITCHENAID KEMC377KWH02 "Cc of noise Found lower blower scraping inside its housing Worn out bushing ; ordrng 1 WPW10016550 (blower12286), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
RANGE MAYTAG MER5775RAS "Replaced bake element. Op test good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
MICROWAVE WHIRLPOOL WMH53520CW2 Found switches faulty. Replaced switches and brackets. Op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Cust complaint water tastes bad and smells bad even after replacing filter. I can not tell any difference between the fridge water and the water at the sink but the customer does. Called techline talked to rich. File number. 7723492431. Nothing can be changed or switched out to change the taste. I do not detect any difference between faucet or refrigerator
Arthur V.
WASHER GE GHWS3600F0WW Replaced all parts listed. Op test good
Gabriel P.
DRYER AMANA NGD4655EW2 "Drum had bad weld in it ordering drum ,took pictures of pop; ordrng 1 W10899578 (drum)"
Macaulay G.
REFRIGERATOR WHIRLPOOL GSS26C4XXY00 Had to reset unit to sync components. All tested ok.
Macaulay G.
DRYER MAYTAG MEDC465HW0 "Replaced end cap, top, and clip."
David R.
WASHER ROPER RTW4516FW2 "Went into diagnostics. Agitation and spin not working, drain pump not kicking on. F7E1 basket speed fault. Shifter is good. Motor not engaging. Ordering motor, cap and drain pump.; ordrng 1 W10885487 (motor-drve) and 1 W10919003 (pump-water) and 1 W11158830 (CAP)"
Robert A.
DRYER MAYTAG MEDC215EW1 "Installed cycle t stat, op test ok"
David R.
DRYER MAYTAG MEDB765FC0 "F4E4 L2 line Voltage error. Outlet correct voltage. Unit is working just not heating. Checked heating element, broken. Ordering element and thermal cutoff kit.; ordrng 1 279973 (cutoff-tml) and 1 WP3387747 (element)"
Robert A.
DISHWASHER KITCHENAID KUDS30FXWHA "Ran diognostic cycle, 6-6 cold water code, water temp at fill 86 deg, needs to be 120 deg, suggest running hot water in sink before starting unit, excess soap in unit, cleared soap, ran again, good, op test ok"
Arthur V.
WASHER GE GTWN4250D1WS Found control erratic. Needs control ; ordrng 1 WH12X10614 (control asm)
Robert A.
WASHER MAYTAG MVWC415EW1 "Ran diognostics, 5-1 lid lock fault, tested lock, ng, replaced, op test ok; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 W10838613 (LATCH86.85) from stock"
Dan H.
WASHER WHIRLPOOL MHW5100DW "Installed new control, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRT106TFDW01 "Customer complaint that fresh food section door gasket is not sealing, confirmed, found a piece of styrofoam from shipping taped under door preventing door from closing, removed, op test good"
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHC2355PF7 Found ice maker not cycling. Needs ice maker Customer states ice maker was working before i looked at it so therefore she doesnt want to pay for the ice maker. She feels we are responsible. Advised customer to call office as this is not something i can not do. Est = 18.99 shipping. 108.76 part cost. Total est = 136.69. Customer called office while i was in the home Part number needed is 1- 5303918344. Customer talked to JS ; saved tckt
Dan H.
RANGE WHIRLPOOL GW399LXUS06 "Installed new spark module, op test good"
Dan H.
DISHWASHER AMANA ADB1700ADS2 "Customer complaint of loud buzzing sound 12 minutes into the cycle, started normal wash cycle, unit filled and began washing, unit made very loud buzzing noise, noise is coming from dispenser, installed new dispenser, op test good ; used 1 W10861000 (DISPENSER-DISHWASHER) from stock"
Robert A.
WASHER MAYTAG MVWC565FW0 "Ran diognostics, 0-5 off bal load, ran recal cycle, good, ran drain and spin, ng, found hub stripped, trans shaft dropped, nneds gearcase and hub; ordrng 1 W10528947 (HUB DRIVE) and 1 W11035751 (GEARCASE)"
Paul P.
M/W CONVECTION WHIRLPOOL WMH31017HS2 "Checked in all parts. Installed magnetron, capacitor and diode. Tested microwave, now functioning properly."
Macaulay G.
REFRIGERATOR FRIGIDAIRE FFHS2611LWKA "Unit not making ice. Found fill tube was frozen. Cleared ice build up, advanced ice maker. All tested and filled ok."
Jeff M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Installed new part unit op tested good
Jeff M.
WASHER ADMIRAL ATW4676BQ0 The unit is stuck in sales DEMO mode i tried the cancel the demo in DIAGNOSTIC 3x the unit needs a new control ; ordrng 1 W10636054 (cntrl-elec)
Jeff M.
RANGE WHIRLPOOL WFE505W0HZ0 Preheat the oven to 350 wait an extra 10 minutes the pan tested it 355 unit tested good customers not waiting long enough afterpreheat
Dan H.
DRYER WHIRLPOOL WED5000DW1 "Customer complaint that unit is not heating, confirmed, found thermal cut off open, unit needs new thermal cut off kit, customer does not want repair ; ordrng 1 279816 (thermal cut off hi 41.15)"
Dan H.
DISHWASHER WHIRLPOOL WDF520PADB7 "Installed new control, op test good"
Corey L.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint water is not hot, ran diagnostics found f8e1 longfill/nofill, found drain hose laying on ground to floor drain, installed hose to sink, started quick was with water temp at hot, temped water at 120, explained how this unit works by hot and cold back and forth to prevent scolding, advised only to use 1-2 tbs of detergent"
Brian B.
DRYER MAYTAG MEDC300BW0 CC that machine not starting and customer gets shocked when touching vent. Checked voltage at terminal block. 240v between L2 and ground. Found wall outlet shorted and melted. Hooked up dryer to test box to show customer that dryer works. Will need electrician to replace outlet.
Dan H.
WASHER WHIRLPOOL WTW7300DW1 "Customer complaint that unit wouldn’t fill, then only had cold water, then wouldn’t agitate, ran diagnostics found f3e2(inlet water temperature fault), f8e1(long/no fill), and f0e5( off balance load) error codes, ; ordrng 1 W11220230 (VALVE)"