Installed inlet valve assembly. Ran quick wash test. All dispense cups flushed. Op test good.

"Replaced control still have constant power to hot Valve, spoke to BJ and ohm out valve and within range J9-1 to j9-4 1.2kohms j9-4 to j9-5 1.1kohms but on control from J9-1 to J9-4 constant 120vac and hot valve keeps running even in diagnostics and in any time that unit is turned on calling wpl tl spoke to Scott, he advise replacing control again and valve, unit its a tight closet will need a second tech ; ordrng 1 W11481725 (Control)"

"CC that the ui freezes when using, have to reset the breaker to start. Ran diag f2e1 stuck key. The microwave also does not start every time you shut the door. The cabinet is not flush with the microwave. Will need a new ui and door switches. Office to reschedule appointment ; ordrng 1 W11396718 (Console) and 1 W11356970 (Interlock) and 1 WPW10128850 (Arm)"

"Cc unit not coolingFound compressor start relay clicking, overload opening. Compressor is locked. No parts available for sealed system repairs on this unit. ; O-emld tckt"

"Replaced control , unit have display again, ran bake at 350 opt test ok"

Recovered refrigerant Installed compressor Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5oz r134a Pressure sitting at 0 normal frost pattern OP Test Ok

"Ff 37 Fz 0 ice maker 19. Replaced the icemaker and valve. Tested the valve, no leaks. The extended freeze is on. Had customer turn the power off for 30 seconds. Opt test ok ; used 1 W11535162 (Valve) from stock"

"Customer complaint that oven does not shut off, oven is shutting off, control still is going blank when door is opened, installed new control, op test no good, called whirlpool Techline spoke to Chris, said to replace harness; ordrng 1 W11458883 (Harness)"

"Cc unit not spinning outRan rinse and spin tests. Found clutch not engaging properly to start into a spin. Pulled front panel, found pulley and clutch plates covered in oil. Gearcase is leaking oil, will need replaced. Customer declined repair. Estimate only. ; ordrng 1 WH16X22783 (Gearcase) and 1 WH01X10618 (Nut) and 1 WH43X10056 (Agitator) and 1 WH01X22787 (Washer)"

"Cc: not coolingTemps in both compartments at 70 degrees. Found low side pressure in a 22in vac. High side at 0. Resting pressure at 0 both high and low side. Charged with 150 psi nitrogen. Sprayed down all accessible lines. No leak found. Called whirlpool tech line spoke with Chris. He stated pressures do not make sense. He stated to replace the valves in drier and process tube. He stated to screw in new valves and recharge system. installed valves. Put unit into 28 inch vac for 15min. Found unit would not hold vacuum, pressure dropped to 0psi high side, 4 in vac on low side. Spoke with bj, stated definite sign of high side leak. Checked hoses, hoses tight. disconnected charge lines, checked valves. Everything tight and sealing. Called whirlpool tech line spoke with Chris. He asked to charge unit with nitrogen again. Charged with 140psi nitrogen. Monitored. Unit holding at 140psi. He stated to charge unit and have customer monitor. He stated if unit stops cooling we will have to contact with pressures again to prove a leak. Recharged unit with 56 g of r600. Advised customer to monitor. Customer also has incorrect thermistor in freezer section. Customer stated they had a different company out 1/9/23. She stated they did not touch anything tho. Needs evap harness. Part out of stock. Office to reschedule; ordrng 1 W11578030 (Evap fan harness)"

Installed sump OP Test Ok

"CC that the unit in the ff is not holding temp. Ff 40-44 Fz 0-6. Checked the evaporator good frost pattern. Will need the software update and the ff fan. ; ordrng 1 WR98R4546322 (Software) and 1 WR60X35205 (Ff fan), used 1 SHIPPING (shipping and handling) from stock"

"Installed new user interface , op test good"

"Cc unit not washing dishesRan diagnostics, found code f9e1 for product not draining and f7e1 for wash motor failure. Wash motor did not turn on during cycle, will need replaced.; ordrng 1 W11460963 (Wash pump/motor)"

"Cc unit throwing F3E3 error code. Followed SP W11395626A. All checks are good, will need to order and replace main control, and control. Gave estimate to customer. ; ordrng 1 W11417080 (Console kit) and 1 W11350218 (Control), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit not working, not plugged in. Plugged in and constant drain. Unit in drain lock out mode. Held start button 10-15 seconds. Cancelled it out. No error codes. Ran diagnostics to show customer, all components working. Ran a calibration as well. Good. Op Test Ok."

"Cc unit not spinning or wet clothes at end of cycle. Basket speed fault and overload fault. Found not spinning properly, will agitate. Found stripped hub and washplate. Will need hub and washplate. Ordering. ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Hub), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit leaking in back. Pulled unit out. Ran, tub damaged and leaking from top. Ordering tub. 2-3 hrs repair. ; ordrng 1 W11409866 (Tub)"

Replace pulley and belt opt test ok

Found error code f0e5 off balance load delete error code then ran calibration and auto test it pass advise customer of how to load unit and what to do when is off balance unit under one year warranty took pic of pop

Replaced control ran auto test opt test ok

"Cc: not spinning properlyRan auto test. Found unit is shifting. Actuator is grinding. Gear case has slight oil leak. Leaking onto belt and cam. Found hub stripped. Could not remove wash plate, needs broke or cut off. Needs gear case, wash plate, hub.Will use cam, actuator and belt on return. ; ordrng 1 W11454734 (Gear case) and 1 W10902814 (washplate) and 1 W10528947 (drive hub kit)"

"Cc unit not cooling, making noises. Turned icemaker off for now. Temps are high both sections around 60-70. Single evap. No frost pattern. Comp making loud humming. Comes on, high amp draw and shuts off. Needs new comp. Also lights on top section FF are out and FZ light. S code S191AQ. Compressor parts covered under extended warranty ; ordrng 1 W11601310 (Led light) and 1 WPW10466675 (Comp) and 1 876765 (Tubes)"

"Reset power. Replaced UI. Good. Now every time you open and close any door, the door signal instantly goes off and reads the doors are closed like it should. Op Test Ok"

"Found pulley grinding and belt squeaking,gave estimate ; used 1 WPW10006384 (BELT), and 1 W10721967 (PULLEY) from stock"

Cc that unit is not making ice. Verified temp and FC is at 1* and ff section at 36* checked ice maker and found it was off turned it on tested it and it cycled and filled as should opt test ok.

Replaced panel and main board tested unit and it wouldnt turn on the main board and panel both had power but the display would not turn on spoke with BJ checked some voltages but everything was good will need to reorder panel.; ordrng 1 W11478519 (Ui)

Cc that unit buzzes than shuts off. Verified and the compressor has a locked rotor just hums and shuts off its not able to run. Unit will need compressor and drier. ; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Valve) and 1 W11504431 (Coupler) and 1 W11504431 (Coupler) and 1 W11504416 (Coupler) and 1 W11506623 (Coupler) and 1 W11504448 (Capillary coupler) and 1 W11109499 (Drier)

"Cc that is not cooling in both sections. Verified temps and FC is at 61* and ff section at 68* used my watt meter to test the amperage when the compressor is running and its pulling .48apms theres a leak in the system got to evaporator and its hissing unit will need compressor, evaporator and drier. Gave customer estimated a d she decided to get a new unit.; ordrng 1 W11209866 (Compressor) and 1 WPW10143759 (Drier) and 1 W11407409 (Evaporator), used 1 SHIPPING (shipping and handling) from stock"

Cc of unit door not opening all the way. Confirmed. Adjusted springs so it does not pulls too much on door. Op test ok

Replaced pump motors. Tested unit. No leaks. Op test ok

"Cc that the unit is not cooling. Confirmed. 30* in freezer . Found big block of ice on evaporator and not frost. Unit has a leak. Will need compressor , filter drier and evaporator. ; ordrng 1 8201675 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator) and 1 W11429989 (3 way valve), used 1 SHIPPING (shipping and handling) from stock"

"Cc of unit not working. Confirmed. Found fuse open. By pass fuse and tested unit. U it wash and drains good. Ordering part. Cust paid in full; ordrng 1 W10402110 (Fuse), used 1 SHIPPING (shipping and handling) from stock"

Replaced control. Power control and Ui. Op test okBrought cores for return

"Cc that unit was freezing up and that it leaks from the sides. Took apart freezer and evaporator was good was not frosted up but since he had thawed it out couple weeks ago not sure if control had a glitch and since he unplugged its been working fine because it reseted so the only thing I could tell him is monitor it for now because I wont be able to know for sure since everything is fine at the moment and for the leak I found that its leaking from the drain pain. Gave customer estimate for drain pan and stated he will tackle the job himself ; ordrng 1 WPW10655368 (Drain pan), used 1 SHIPPING (shipping and handling) from stock"

Opened up box to verify part and it was damaged on both sides of the brackets that hold the console in place will need to reorder part. Office to reschedule part out of stock.; ordrng 1 W10323052 (Panel)

"Cc that the unit wires for burners comes off is working but they are worried something can happen. Cust tested burner all working good. Verify availability of the part, is not longer available. Op test ok; ordrng 1 4173106 (Harness)"

"No damage to the home. The clamp to the gasket was not sitting correctly causing the leak. Reattached the clamp, ran the dishwasher for 20 minutes no leaks. Opt test ok"

Installed door. Op test ok

"Cc leak front left corner Ran test cycle found drips coming from vent house Took apart cleaned seal and put back together Not Leaking at this time Could be an issue with spray arms ; ordrng 1 WPW10319027 (spray arm) and 1 WPW10317197 (upper spray arm), used 1 SHIPPING (shipping and handling) from stock"

"Replace heater coil ,opt test ok"

Replaced heater. Heater was shorted to ground. Verify air flow is good. Tested unit. Is heating up. Op test ok

"Customer complaint that unit shuts off mid cycle, confirmed, found power loss to unit mid cycle, advised customer that they need an electrician to correct power supply , unit is operating as designed"

"Cc unit not going to certain options or skipping options and wont let you pick cycles that you want. Tried selecting cycles, did not let me turn knob from Drain/Spin. Found F6E3 error code. Control errors. Also audio level is not working. Unit did let me run through diagnostics test 51. All components are working. Lid locking, good. Filling up, agitate and spin working. Draining working. Will need main control and UI. Ordering ; ordrng 1 W11401710 (Control) and 1 W11135391 (Ui)"

Cc no water entering Replaced valve OP Test Ok

Replaced module and switch harness tested unit opt test ok.

"Cc unit giving error code since it was installed, verified and found inlet hose loose at the valve and dripping into overflow tray, fasten hose no more leak, ran auto cycle unit working properly. Opt test ok"

"Cc inner frame damage and latch screws falling off, verify and latch screws stripped unit need inner frame, took outer frame to return.; ordrng 1 5304505234 (frame)"

"Cc unit lid hinges broken, needs replacedReplaced lid using customer supplied pre Id part. Checked diagnostics for fault codes, no found."

"Found lid foil paper peel of in the end and customer cut there finger advise customer that I have to order the lid but he doesnt want to be repair he said he spoke to lowes and they were going to replace unit and that Im here to document what happen and to take pictures took pictures,opt test ok"

"Found fuse open replace from t/s,opt test ok ; used 1 W10138793 (FUSE, MICROWAVE), from stock"

"Cc that the unit is not drying dishes. Ran diag found error code 7-1 no heat, unit ran auto test.no error codes by the end of the cycle. And inside was 160*. Explain cust that running hot water before starting unit help to avoid control deactivating heater. Unit is good to use now. Op test ok"

"CC that the unit shakes when running and clothes get twisted. Confirmed. . Ran diag F0E5 OFF BALANCE LOAD DETECTED,. Checked the suspension rods, good. Checked the basket, leaning forward and to the right. Leveled the basket. Started a cycle with clothes. Advised cust to use 1-2 tablespoons of he detergent. Opt test ok."

"Customer complaint that doors are uneven, unit was leveled to the best of ability, doors are not damaged, no shims will fit door hinge, unit is operating as designed"

"Customer complaint that unit is not spinning or agitating, ran diagnostics found f7e5(shifter fault) error code, bearings in gearcase are worn, oil leaking from gearcase, unable to remove wash plate, unit needs new gearcase, wash plate, shifter, cam kit, and belt, part is out of stock so not scheduling return appointment ; ordrng 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10913953 (Shifter) and 1 W10721967 (Cam kit) and 1 W10902814 (Wash plate)"

"Customer complaint that deli drawer sticks, unit is not making ice, and door gaskets are torn, ice bin is full, deli drawer is broken, unit needs new drawer shelf, drawer, slides, front, and rail; ordrng 1 W11243759 (Shelf) and 1 WPW10346891 (Slide lh) and 1 WPW10346890 (Slide rh) and 1 W11257202 (Drawer) and 1 WPW10396909 (Drawer front) and 1 W11226546 (Rail)"

CC that the microwave does not start. Confirmed. Door is get shut soft. Advised cust to shut the door a little harder. Opt test ok.

Cc unit not running properly Found lid latch not functioning Replaced using truck stock Ran auto test and calibration OP Test Ok ; used 1 W10810403 (LID LATCH) from stock

"Cc unit door not reading closed, interior light not working Replaced interlocks using customer supplied pre id parts. Interior light operation restored, ran heat test w/water for 1 min. Heat test good. Op test good."

"Cc: not startingFound ui unresponsive. Control indicator is flashing. Disconnected power, restored power. Found ui responding. Needs controlCustomer does not want to repair at this time; ordrng 1 WD21X26186 (Control), used 1 SHIPPING (shipping and handling)from stock"

Cc: loud noise in spin.Found no stored error codes. Ran manual spin. Customer showed video. In video unit was slightly out of balance. With nothing in unit unit extremely well balanced. No noises. Checked suspension rods. Unit functioning as designed. Advised customer to pause and re adjust clothing during cycle. Op test ok

Replaced display control. No Model/serial tab to take picture of. Unit is working good. Op Test Ok

Label doors opt test ok

Installed thermistor and harness. Defrosted. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok

"Cc: leakingFound water markings on drain pan under unit, front left corner. Markings have a tarnish tint to them. Ran normal cycle. No leak found. Ran drain and spin. Ran quick wash. Could not duplicate issue. Checked under unit. Could not locate signs of water. Could not duplicate issue. Advised customer to monitor over the next few loads, and try verify what part of the cycle its in. If it leaks again. Op test ok"

Found deli drawer wire shorted and board also ordering ; ordrng 1 W10815674 (Drawer left) and 1 WPW10677119 (Control)

Customer showed pop took pic Cc unit not advancing Ran diagnostics found no error codes stored Ran auto test and calibration Advised on load balancing

Rebuilt icemaker housing OP Test Ok

"Cc that unit is not making ice. Verified wires at bottom of door and they were good so took apart ice maker cover and found fill tube frozen to I checked the fill tube heater for resistance and it was open unit will need freezer door replaced. Gave customer estimate and they will not fix.; ordrng 1 LW11038922 (Door), used 1 1OVRSZ (oversized shipping) from stock"

Cc rack is broken Found rails broken Needs left and right rails ; ordrng 1 W11259785 (track) and 1 W11259786 (track) and 1 SHIPPING (shipping and handling)

Cc unit not heating Found error 71 ran auto heater turned on After test got error for fill valve Suspect issue with control Needs control ; ordrng 1 W11305308 (cntrl-elec)

"Unit working as design advise customer to not put a lint screen on out side ,opt test ok"

"Installed new user interface , op test good"

"Customer complaint that outside case is shocking people, found 48vac coming off door hinge, found outlet unit is plugged into has hot/neutral reversed, advised customer that they need an electrician to correct power supply"

"Customer complaint that unit is not spinning properly, confirmed, found hub worn out, unable to remove wash plate, unit needs new hub and wash plate, customer does not want repair ; ordrng 1 W10902814 (Wash plate) and 1 W10528947 (Hub), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that unit is leaking, found tub cracked by drain pump , unit needs new tub, part is out of stock so not scheduling return appointment ; ordrng 1 W11219115 (Tub)"

"CC that the unit is not leaking and the upper rack is not right. Confirmed. Found the float switch leaking. The upper rack is bowing in on the right side. Cust is calling whirlpool about the rack. Will need the float, nut and seal. ; ordrng 1 WPW10195036 (Float) and 1 WP8531743 (Gasket) and 1 WPW10195038 (Nut), used 1 SHIPPING (shipping and handling) from stock"

Replaced manifold. Tested. Good. Op Test Ok.

"Cc that unit is not spinning. Tested unit and unit is not spinning or agitating took apart the unit and verified the motor coupling but it was good so I called BJ explained issue and stated unit will need transmission because the not even the clutch housing is moving unit will need basket drive, transmission and motor coupling. Gave customer estimate and stated they rather buy a new unit.; ordrng 1 W10820043 (Basket drive) and 1 285753a (Coupling) and 1 3360629 (Transmission), used 1 SHIPPING (shipping and handling) from stock"

New door is dented. Took pics. Ordering another door. ; ordrng 1 W11385801 (Glass door)

"Cust showed pop, sent pic. CC that then spinning sheets it shook. Confirmed. Found the floor basement floor higher in the back then the front. Raised the front feet with blocks. Ran a drain and spin. Opt test ok."

CC that the ice maker leaks. Confirmed. Found the fill tube not sitting correctly into the fill cup. Steamed out the evaporator and the drain tube. Reinstalled the ice maker. Cycled ice maker no leaks. Opt test ok

"Did not have right fitting in kit, will still need to procure correct 5/16 to 1/4 fitting. Rescheduled customer. ; schdld next appmnt for 1/16 MON !"

"Installed inverter board. Ran quick heat test, found zapping noise coming from magnetron area. Pulled magnetron to replace, antenna on magnetron scorched and burnt. Inspected waveguide for damage, found burn spot and pitting inside waveguide. Called wp techline, Leon, designated unit as nonrepairable, advised to have customer call WP consumer with next steps. Retrieved magnetron for return ; saved tckt"

"Cc unit not cooling, verified and evap fan not running, Checked and fan no working and thermistor out of range, unit need evap fan and thermistor ; ordrng 1 W11559968 (Fan) and 1 WPW10384183 (Thermistor)"

"Cc unit not cooling again Checked system pressures. Low side reading 24 in/hg vacuum and high side reading 20 psi. Check for dye using uv light. No dye present on any visible connections. Called wp techline, Curt, designated unit as non repairable, advised that customer can call WP consumer with next steps."

Installed thermostat. Unit cooling. Op test ok

"Cc that the unit smells after use. Found both filters dirty also drain hose is dirty as well and is not installed with a loop. Unit will need new drain hose and get filter cleaned. Also might have to run cleaner few times to get ride of it. ; ordrng 1 8269144A (Drain hose) and 1 WPW10545278 (Drain hose), used 1 SHIPPING (shipping and handling) from stock"

Replaced control and pump ran test cycle opt test ok

CC that the drum does not spin. Confirmed. Found the belt is broken. Replaced the dryer repair kit from t/s. Opt test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock

CC that the unit not cooling. Confirmed. Found the compressor buzzer when starting. Removed the drier and not enough steel line to add a new drier to it. Called t/l Rich unit is non repairable.

"Installed new fan, op test good"

"Customer complaint of door open error, confirmed, door switches are good, unit needs new control, part is no longer available ; ordrng 1 4451993 (Cntrl)"

Cc that unit was not locking. Confirmed tested latch in Diagnostics and it would not lock so I replaced latch tested again and it started locking as should also ran a test cycle to test all functions opt test ok.

"Replaced thermistor and thermal fuse, still not working. Unit will turn on, run for about 5 seconds, loud noise from motor, then turn off. Bad winding on motor. Ordering main control, motor. ; ordrng 1 W11364931 (Motor) and 1 W11565020 (Control)"

Cc unit not working. Found outlet tripped and customer didnt know. Reset outlet and unit is working and coming on. Ran diagnostics. Good. Op Test Ok.

Cc unit not cooling properly Found heater not getting voltage from board Advised on control and evap fan replacement ; ordrng 1 WPW10514110 (motor evaporator) and 1 WPW10589838 (cntrl-elec)

Installed valve and filter head OP Test Ok

"Customer complaint that start button is not working, unit starts when timer is advanced but not with start button, found start switch stuck in closed position, unit needs new start switch ; ordrng 1 WP3404233 (Start switch)"

"Cc unit not heating verified and ran diagnostics, found code f7e1 for heater issues f5e1 for door switch issue, and f3e1 for too much suds. Ran test cycle and during the drying process control started resetting itself and relays clicking, unit needs main control and heater; ordrng 1 W11087226 (control elec) and 1 W10518394 (heater)"