We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEM4
Near Aurora, OH 44202
Jason N
Job Details: 09/23/2021
"Cc unit not making ice.Ran manual ice maker harvest test, ice maker indexed properly, but did not fill mold with water. Jumped L to V to activate water valve, water valve did not activate. Unit needs inlet water valve. ; ordrng 1 WP2315576 (Inlet valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSUS22QDWH00
Near Willoughby, OH 44094
Joe O
Job Details: 09/23/2021
Installed water valve. Tested. Op test ok
We serviced a
WHIRLPOOL MICROWAVE
Model WML35011KS01
Near Cleveland, OH 44130
Angel
Job Details: 09/23/2021
Cc that unit does not have tones. Verified and unit has tones and sounds are as designed. Customer can not hear them has to get close to unit to try to hear it. I could hear tones perfectly. Explained that the tones can not get any louder than that. Unit working as designed. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cleveland, OH 44108
Corina B
Job Details: 09/23/2021
Replaced the gearcase. Unit not hooked up. Ran a calibration. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE DRYER
Model GTDP220GF4WW
Near Kirtland, OH 44094
Joe O
Job Details: 09/23/2021
"Cc: knob not workingCustomer used different knob on unit. Shaft on timer rounded out. Used pliers to rotate knob. Needs timer and knob. ; ordrng 1 WE01X20374 (control knob) and 1 WE04X20415 (dryer timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Richmond Heights, OH 44143
Corina B
Job Details: 09/23/2021
CC that the unit is taking long to dryer. Checked the vent no air going outside. The heat is bottling necking. Will need to have the vent cleaned. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2876DRM02
Near Kent, OH 44240
Brian M
Job Details: 09/23/2021
Installed valve OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Sheffield Lake, OH 44054
Marie V
Job Details: 09/23/2021
"No refrigerant in unit. Replace evaporator, compress and filter drier. Put unit into a 29 vacuum. Waited 15 min. No changes in gages. Filled unit with r134a 4.2 OZ. Good frost pattern on unit watched pressure is at 0. Advice cust to allow 24 hours for unit to get to normal temps. Set unit to recommended. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Williamsfield, OH 44093
Dan H
Job Details: 09/23/2021
"Customer complaint that unit is not advancing to wash cycle, ran diagnostics found f8e1(long/no fill) error code, found cold water barely entering unit, cleared debris from screen, unit filled and advanced to wash cycle, advised customer to get filter screens for supply lines, n."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near South Euclid, OH 44121
Manny
Job Details: 09/23/2021
"Cc unit is not draining, confirmed drain pump is receiving proper voltage, replaced drain pump,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chardon, OH 44024
Joe O
Job Details: 09/23/2021
"Cc: water/ice build up under deli drawerFound drip pan warped. Ice build up under drawer, and under drip pan. Needs drip pan; ordrng 1 W11457241 (Drip pan), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2 0
Near Wellington, OH 44090
Gabriel P
Job Details: 09/23/2021
Found belt came loose correct issue opt test ok
We serviced a
WHIRLPOOL FREEZER
Model MRT311FFFZ00
Near Aurora, OH 44202
Jason N
Job Details: 09/23/2021
"Cc unit leaking water Customer stated unit seems to only leak when ice maker is turned on, water runs from under unit. Checked behind unit, found water leaking from inlet valve at plastic line connection when ice maker calls for water. Replaced inlet valve using part from pre Id ice maker kit. Ran manual harvest test, ice maker called for water, did not see any leak from valve. Op test good."
We serviced a
WHIRLPOOL RANGE
Model MER6769BAW
Near Euclid, OH 44123
Corina B
Job Details: 09/23/2021
"Replaced the burner. Opt test ok. ; used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 09/23/2021
"Found 1 voltage going to unit not 120 they will need and electrician,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM01
Near South Euclid, OH 44121
Manny
Job Details: 09/23/2021
"Cc unit not working, confirmed unit is not operating, all lights are flashing on and off, found inverter box with water damage, no power present on power board, burned smell coming from control,; ordrng 1 WPW10453401 (Power board) and 1 WPW10628307 (Control board) and 1 W10865826 (Water valve) and 1 WPW10154805 (Inverted box), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AES
Near Perry, OH 44081
Joe O
Job Details: 09/23/2021
"Cc: leakingCustomer stated they shut the water off to unit and it stopped leaking. Turned water on. Found unit leaking from reservoir line coming out the back of the unit. Needs bladder; ordrng 1 WP12956202 (reservoir), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW0
Near Chagrin Falls, OH 44023
Jason N
Job Details: 09/23/2021
"Cc unit not drying clothesCustomer stated she gets a little heat but has to run dryer several times to dry clothing. Ran dryer op test, good flame for several cycles. Checked airflow at vent outlet. Very little airflow. Pulled unit from wall, found small amount of lint buildup holding vent flap closed. Rechecked airflow, good airflow at outlet. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near North Royalton, OH 44133
Angel
Job Details: 09/23/2021
Replaced door and seal tested function of ice dispensing and water checked out good.Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Solon, OH 44139
Brian M
Job Details: 09/23/2021
Removed control tried pulling leads off control and connector broke Needs wire harness ; ordrng 1 W10752245 (harns-wire)
We serviced a
JENN-AIR DBL WALL OVEN
Model WW30430P
Near Austinburg, OH 44010
Dan H
Job Details: 09/23/2021
"Customer complaint that top oven is not heating, Confirmed, found bake element broken, element is receiving 240vac, found door hinges sprung, unit needs new bake element and hinges; ordrng 1 WPW10310258 (Element) and 2 WP74008014 (Hinge)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Cleveland, OH 44135
Marie V
Job Details: 09/23/2021
Replaced drain pump. And ran Calibration and auto test. Pass. Op test ok
We serviced a
GE WALL OVEN
Model JGRP17WEW5WW
Near Kirtland, OH 44094
Corina B
Job Details: 09/23/2021
"Replaced the igniter. Heated the oven to 350*. Opt test ok. ; used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Olmsted Falls, OH 44138
Angel
Job Details: 09/23/2021
"Cc that when the drying cycle starts it smells bad. Ran diagnostics and no error codes also did a auto test 2 times to see when the heating element starts to see if it smells but no smell. Verified all wiring underneath, drain pump, terminal box, and main control board wiring everything is normal nothing burnt or out of the ordinary. Could not duplicate issue. Explained to customer to monitor for now she said she was gonna run the unit and if she smells it again she would call back. Opt test ok."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51ES4ES02
Near Lyndhurst, OH 44124
Brian M
Job Details: 09/23/2021
Installed boards ran test cycle Customer not satisfied with the noise coming from fan Advised that this is normal operation noise Ran test bake to 250 OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Streetsboro, OH 44241
Brian M
Job Details: 09/23/2021
Installed slider and clutch Ran auto test OP Test Ok
We serviced a
MAYTAG DISHWASHER
Model MDBH949AWB1
Near Madison, OH 44057
Dan H
Job Details: 09/23/2021
"Customer complaint of no power, power to control user interface buttons are unresponsive, stuck key test shows control is good, unit new user interface , part is out of stock so not scheduling return appointment ; ordrng 1 W10810104 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42FMX00
Near Rocky River, OH 44116
Marie V
Job Details: 09/23/2021
"Cc that the unit after the power outage it was off for 22 hours and when it started the temp change to -10 in freezer and 40 in fresh food section by it self. Took temps freezer is at -10 and 40* and 37* on fresh food section. Called BJ had me reset power to it and set to recommended temps and have cust monitor unit. Unit is working good for now. Cust said that the ice cream got soft , ask her if it was when the power was off , she said yes. Explain that unit takes about 24 hours to reach normal temps. Advice cust to monitor unit. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Mentor, OH 44060
Jason N
Job Details: 09/23/2021
"Cc unit making water ice and making strange noisesCustomer stated after last service, ice maker not working correctly, leaking into freezer, and unit occasionally making a strange noise. Ran manual ice maker test, water splashing out of cup. Found ice blocking funnel. Removed ice from funnel. Cleaned up ice from freezer bottom. Reran ice maker test, indexed and filled properly. Did not hear any abnormal noises, ran diagnostics functionality test, all functions normal, no abnormal sounds heard. Could not duplicate a noise at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Mentor, OH 44060
Jason N
Job Details: 09/23/2021
"Cc unit leaking waterCustomer stated first time he filled unit, it started leaking from underneath. Customer pulled unit out to garage. Checked under unit, found drain pump housing seal not sealing, dripping water. Replaced drain pump using misc. truck stock part. Filled tub with water, ensured no leaks. Plugged in unit. Ran drain pump, no leaks. Op test good. ; used 1 W11396717 (Drain pump) from stock"
We serviced a
GE REFRIGERATOR
Model GTS17DTNDRBB
Near Painesville, OH 44077
Dan H
Job Details: 09/23/2021
"Customer complaint that nothing is working, Confirmed, unit needs new control, customer does not want repair at this time; ordrng 1 WR55X33653 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE WASH/DRY COMBO
Model FEX831CS0
Near Ashtabula, OH 44004
Dan H
Job Details: 09/23/2021
"Customer complaint of squealing noise, confirmed, unit needs new rear bearing, also found belt frayed, unit needs new belt; ordrng 1 5303281153 (Bearing kit) and 1 137292700 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Diamond, OH 44412
Brian M
Job Details: 09/23/2021
Cc of no cool Found no frost pattern on evap compressor running Tapped system no pressure Recovered what little refrigerant was in unit Installed evap and filter drier Ran 28 inch vac for 20 min sat no change Recharged with 5oz of r134a Pressure at 5 normal frost pattern showed up Advised to let cool for 48 hours
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Cleveland, OH 44104
Marie V
Job Details: 09/23/2021
"Cc that the unit will fill but will not continue to do the cycle, it drains the water out and finish. Ran diag found error code of f2E3 MISMATCH OF MAIN CONTROL & UI f5e1 lid switch fault. Unit is reviving 120V. Followed steps on tech sheet. Unit will need control board and lid lock. Cust will not fix; ordrng 1 W10581897 (Control) and 1 W10404050 (Latch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mentor, OH 44060
Corina B
Job Details: 09/23/2021
"Replaced the control. Opt test ng. Replaced the pump and motor from t/s. Ran a calibration. Opt test ok. ; used 1 W11085683 (PUMP&MOTOR), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Painesville, OH 44077
Joe O
Job Details: 09/23/2021
Installed ui. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Painesville, OH 44077
Joe O
Job Details: 09/23/2021
Cc: fan noise in freezerFound frost build up around evap fan. Found nothing covering ice maker fill tube hole allowing a lot of warm air in. Plugged fill hole and aluminum taped rear hole. Unit is defrosting. Op test ok
We serviced a
WHIRLPOOL WALL OVER ELE
Model CWE5800ACS
Near University Heights, OH 44118
Manny
Job Details: 09/23/2021
"Cc unit not heating, found bake element burned and broken unit will need new bake element ; ordrng 1 WPY04000066 (Bake element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lorain, OH 44052
Gabriel P
Job Details: 09/23/2021
Check all my sauder with uv light no leak found. also check evaporator no leak found either. connect pressure gages the low side was 15 into a vacuum and high was 100 comfier no no restrictions feed nitrogen and still no leak Call whirlpool tech line spoke to rick he said is and internal leak is not repairable
We serviced a
FRIGIDAIRE WASH/DRY COMBO
Model FFLE3911QW0
Near Willoughby, OH 44094
Jason N
Job Details: 09/23/2021
"Cc unit not starting cycleVerified unit will not start cycle. Entered diagnostics, found codes 3-1 for water level sensor and 4-1 for lid opened or lid wont lock. Unit needs water level sensor and lid latch.; ordrng 1 137353302 (Lid latch) and 1 5304504885 (Pressure switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS00
Near Avon Lake, OH 44012
Angel
Job Details: 09/23/2021
Fan on freezer was replaced asked customer to wait 24hrs for proper cooling. Opt test ok.; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Beachwood, OH 44122
Corina B
Job Details: 09/23/2021
CC that the unit is not working. Confirmed. Found the child lock on. Took child lock off. Unit started. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Olmsted, OH 44070
Angel
Job Details: 09/23/2021
"Cc that is shakes and it clicks. Ran diagnostics and found no error codes looked under washer to see if anything was loose nothing was loose but found belt stretched and the pulley worn out causing it to make sounds and the cam to wiggle around and hearing the clicking sound. Replaced belt and cam from truck stock. Ran a auto test. Opt test ok.; used 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Brook Park, OH 44142
Angel
Job Details: 09/23/2021
Cc that unit is not washing. Ran diagnostics and no error codes ran auto test passed looked under washer and everything is normal. Explained to customer washer is working as designed theres nothing else we can do washer does not fill with water all the way to the top as well. Called whirlpool tech line spoke with Sterling and notified him the issue and that the unit is working as designed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW03
Near Beachwood, OH 44122
Manny
Job Details: 09/23/2021
Customer wants the door switch to open the other way. Reverse door opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Bay Village, OH 44140
Marie V
Job Details: 09/23/2021
"Cc that when she started unit th.e unit it started pouring lots of water and she shut the unit down. Started a cycle and water started leaking from door. Removed door and found leak at the dispenser. Removed dispenser and cleared out soap residue, installed back in and ran normal and power wash, no leaks. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ02
Near Ravenna, OH 44266
Brian M
Job Details: 09/23/2021
Cc leaking in freezer Found unit to have updated drain tube Defrosted drip pan OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Atwater, OH 44201
Brian M
Job Details: 09/23/2021
Cc noisy and not working properly Found clutch popped off actuator again Replaced actuator that was left from previous repair Ran test cycle OP Test Ok
We serviced a
FRIGIDAIRE WASH/DRY COMBO
Model n/a
Near Willoughby, OH 44094
Jason N
Job Details: 09/23/2021
"Cc unit not respondingPlugged in unit, unit lid locked, immediately went into drain out mode. Tried to reset, unit keeps going back into drain out mode. Cannot enter diagnostics. Unit needs water level sensor. ; ordrng 1 5304504885 (Pressure switch)"
We serviced a
KITCHENAID WALL OVEN
Model KODE307ESS00
Near Highland Heights, OH 44143
Jason N
Job Details: 09/23/2021
"Cc unit no power, no lights. Checked power in to main board via main thermal fuse, good power at 123v, fuse is open. Unit needs main thermal fuse. Replaced using truck stock. Unit power restored. Ran bake test on both upper and lower ovens. Both preheating good. Unit op test good. ; used 1 WPW10545255 (FUSE-THRML) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Parma, OH 44129
Angel
Job Details: 09/23/2021
Cc that they could not reset the filter warning. Explained to them how to reset warning after replacing filter unit working as designed. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Shaker Heights, OH 44122
Manny
Job Details: 09/23/2021
"Replaced pump motor, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Highland Heights, OH 44143
Jason N
Job Details: 09/23/2021
"Cc unit squealing noise during spinCustomer showed video of unit squealing when in spin mode. Ran auto test and manual spin. Could not duplicate noise. Checked under unit, rotor and stator. Found some up and down movement in gearcase drive shaft allowing rotor to shift around. Replaced gearcase using customer supplied pre Id part. Ran auto test and calibration. No abnormal noise heard. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Cleveland Heights, OH 44106
Corina B
Job Details: 09/23/2021
CC that the freezer is not cold enough. Ff 40-43 Fz 5-15. Found frost and ice on the bottom of the bin and the back wall. Found the gasket out of the bottom of the door. The liner is split where the gasket will not sir. Will need a new door. Office to reschedule ; ordrng 1 LW10341279 (Freezer door)
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HV1
Near Mogadore, OH 44260
Brian M
Job Details: 09/23/2021
"Cc fan keeps kicking on F4e4 error humidity sensor not in range needs sensor ; ordrng 1 W10557536 (sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW00
Near Ashtabula, OH 44004
Dan H
Job Details: 09/23/2021
"No refrigerant in system , installed filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.16oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KBCS24LSBS04
Near Westlake, OH 44145
Gabriel P
Job Details: 09/23/2021
"Found seal torn will need to be replace also ; ordrng 1 WPW10238068 (Gasket), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Parma, OH 44129
Angel
Job Details: 09/23/2021
Cc that unit is backing up the water. Verified and unit is working as designed customer had some difficulty working with unit explained to her how to use unit and the different cycles. Water would only back up if she was using the garbage disposal and water in sink at the same time explained to her thats a plumbing issue and that the unit is working as designed. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Beachwood, OH 44122
Manny
Job Details: 09/23/2021
Replaced pivot tine and clip adjustment. Opt test ok
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Painesville, OH 44077
Joe O
Job Details: 09/23/2021
Installed bearing kit. Ran test cycle. Op test ok
We serviced a
MAYTAG WASHER DUET
Model MVWX655DW1
Near Conneaut, OH 44030
Dan H
Job Details: 09/23/2021
"Customer complaint that unit is not spinning properly, ran diagnostics found f5e3(lid unlock fault) and f8e5(hot/cold reversed) error codes, lid locks and unlocks, fill lines are correct, found hub stripped, wash plate is stuck on, unit needs new hub and wash plate, customer does not want repair ; ordrng 1 W10528947 and 1 W10902814 (Wash plate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Pepper Pike, OH 44124
Manny
Job Details: 09/23/2021
"Cc unit doors are not lvl, level door and steam gasket, opt test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFAA
Near Painesville, OH 44077
Jason N
Job Details: 09/22/2021
"Cc unit ice maker leakingRan manual cycle test, ice maker cycling very slow, when calling for water, contacts staying energized for too long, water is overflowing ice tray. Tried adjusting fill screw, did not have any effect. Unit needs ice maker.; ordrng 1 241798231 (Icemaker)"
We serviced a
CROSLEY REFRIGERATOR
Model CT21GKXRQ02
Near Rock Creek, OH 44084
Brian M
Job Details: 09/22/2021
Cc unit leaking in fridge Found drain pan frozen over Cleared clog and added copper wire over heater and into drain hole OP Test Ok
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Walton Hills, OH 44146
Marie V
Job Details: 09/22/2021
Cc that the dispenser does not works. Ran diag found error code of FAE1 FAE2 both control failure. After error codes unit does not enter to the auto test. Canceled and enter to diag . It will not go to the next step. Unit will need main control. Office will contact to schedule ; ordrng 1 W11462459 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Maple Heights, OH 44137
Marie V
Job Details: 09/22/2021
"Cc that the unit is not cooling. Confirmed took temps 60* inside unit. Compressor not running. Keeps clicking when it tries to start. Tested compressor with a different start device, same thing. Check amp. Compressor is pulling 10.35 amps. Unit will need new compressor and filter drier.; ordrng 1 W10750851 (Compressor) and 1 WPW10143759 (Drier)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Willowick, OH 44095
Corina B
Job Details: 09/22/2021
"CC that the unit will not spin. F7e4 Basket Re-engagement Failure. Checked the shifter at the control 120 volts. Basket spins freely. Rotor bolt is not coming loose. Will need a new gearcase, rotor, stator, slider, clutch and screws. Office to reschedule appointment ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 6 W11027980 (Screw)s and 1 W10752189 (Screw)"
We serviced a
GE WASHER
Model GTW685BPL0DG
Near Chesterland, OH 44026
Joe O
Job Details: 09/22/2021
Customer installed drain pump. Did not charge labor due to customer installed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Garfield Heights, OH 44105
Marie V
Job Details: 09/22/2021
Replaced control and lid lock . Calibrated. Started a normal cycle. Op test okBrought core for return
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Euclid, OH 44123
Corina B
Job Details: 09/22/2021
CC that the ff door opens hard and a rattling noise. Confirmed. Advised cust the cam raises and lowers the doors. That is normal for it to swing open. Used the dampener for the condenser coils. Leveled the doors. Opt test ok ; used 1 Wp2158826 (DaMPENeR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Solon, OH 44139
Jason N
Job Details: 09/22/2021
Installed adjuster kit. Upper rack op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Willoughby Hills, OH 44094
Jason N
Job Details: 09/22/2021
"Defrosted ff evaporator. Installed new thermistor and fan assembly. Could not install UI, as the part in the box was incorrect. Snapped pic."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lakewood, OH 44107
Gabriel P
Job Details: 09/22/2021
"Found error code f4e3 motor not running also f5e1 no heat giving customer estimate they will not fix ; ordrng 1 WPW10545278 (Hose) and 1 W11087376 (Pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model TR18V1W
Near Madison, OH 44057
Dan H
Job Details: 09/22/2021
"Installed new condenser fan, op test good"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS1
Near Maple Heights, OH 44137
Manny
Job Details: 09/22/2021
"All parts sent were wrong even received a washer ui for the microwave. Contacted BJ to help with the parts, we searched nationwide for parts and parts are discontinued. Wont be able to repair unit due to parts being wrong. Took all parts to return to vendor. Informed customer that his warranty company will be in contact with them to see whats the next step"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYW6
Near Cleveland Heights, OH 44121
Joe O
Job Details: 09/22/2021
Cc: not fillingFound harness wires torn on unit. Needs wiring harnessHarness out of stock. Office to reschedule; ordrng 1 W10514905 (harns-wire)
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Cleveland Heights, OH 44121
Joe O
Job Details: 09/22/2021
"Installed wash plate, cam and motor. Ran auto test and calibration. Op test ok"
We serviced a
MAYTAG DRYER
Model MGDB835DW
Near Ravenna, OH 44266
Brian M
Job Details: 09/22/2021
Cc of knob not making selections Found error for miscommunication Ran UI test knob is not making selections Needs UI ; ordrng 1 W10849058 (panel-cntl)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kent, OH 44240
Brian M
Job Details: 09/22/2021
Cc upper spray arms hit middle rack Found clips missing for manifold that holds it up Customer wants to install ; ordrng 1 W11568642 (Manifold bracket) and 1 W11184071 (Manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Euclid, OH 44117
Corina B
Job Details: 09/22/2021
CC that the ice maker is not making ice. Fz 5 ff 40 ran step 56 E5 = Ice maker thermistor is bad. Icure satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue.. Will need a new ice maker. Office to reschedule appointment; ordrng 1 W11483245 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near North Ridgeville, OH 44039
Angel
Job Details: 09/22/2021
Cc that seal was ripping. Confirmed explained to them the best way to open the doors to avoid that from happening is opening the right hand side door first and than the left and the opposite when closing. Replaced seal on right hand side door steamed the seal for proper seal and applied some vaseline around the seal. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mentor, OH 44060
Jason N
Job Details: 09/22/2021
"Cc unit not cycling properly Ran diagnostics found code f7e6 for motor fault. Checked under unit, found shifter arm slipped out of splutch yoke. Per service pointer W11531483, replace shift actuator. Replaced shift actuator using customer supplied pre Id part. Ran auto test and calibration. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aurora, OH 44202
Brian M
Job Details: 09/22/2021
Cc of poor washing Found actuator not connected to splutch Replaced actuator OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model wfw6620hc0
Near Cleveland, OH 44128
Marie V
Job Details: 09/22/2021
"Cc that the unit is on a spin it gets very loud. Started a drain and spin and unit squeaks. Ran diag found error code F0E5 off balance load f0e2 oversuds f8e1 valve failure f5e2 lock failure. When unit is on a high speed spin it squeaks and it come from the back. Check shocks they are good Calle BJ hade me verify that the tub does not have anything stuck in making the noise. Is clear. Unit will need new bearing. Serial and model is different, will need new dispatch from whirlpool. Rent a center wanted to speak to me to get proper serial and model. Do not order parts until we then the authorization ; ordrng 1 W11287253 (Basket)"
We serviced a
GE DISHWASHER
Model GDT535PSM0SS
Near Painesville, OH 44077
Jason N
Job Details: 09/22/2021
"Cc unit not powering onCustomer stated unit will not power on, have got it to power on by unplugging, but then it goes back to not powering on after a few cycles. Checked power at outlet, good at 122v. Plugged in unit, unit powered on. Ran quick wash cycle and then cancel drain. All functions normals. Tested power connections under unit, all seem secure. Main board LED status light blinking normally. Cannot find/duplicate an issue at this time. Advised customer main board is most likely the cause with intermittent power on issues, and quoted for replacement. Customer agreed. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WD21X25735 (Main control)"
We serviced a
FRIGIDAIRE DRYER
Model FLCG7522AW1
Near Highland Heights, OH 44143
Joe O
Job Details: 09/22/2021
"Went to install gas coils. Found they are incorrect coils for unit. Checked parts look up. Shows the parts ordered. Called Frigidaire tech line. They stated for the short coils you have to replace the whole valve. Needs gas valve.Took coils to returnGas valve out of stock. Office to reschedule ; ordrng 1 5304524455 (Gas valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model CVE28DM5NBS5
Near Wickliffe, OH 44092
Joe O
Job Details: 09/22/2021
Installed thermistor. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Columbia Station, OH 44028
David R
Job Details: 09/22/2021
Cc unit not spinning. Found hub worn down and splines gone. Replaced hub from t/s. Tested. Good. Ran diagnostics and calibration. Op test ok.; used 1 W10528947 (HUB) from stock
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Independence, OH 44131
David R
Job Details: 09/22/2021
Replaced control and module. Put bake 350*. Good. Heating and cycling. Op test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Olmsted Falls, OH 44138
Angel
Job Details: 09/22/2021
Cc that light went out in freezer. Could not find the light that was out called BJ because i replaced led board and opt test no good. He said to try to see if there was another one and after looking around found one behind the ice maker in the freezer section. Replaced led lights came back on. Opt test ok. Took back core.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Bedford, OH 44146
Manny
Job Details: 09/22/2021
"Replaced all parts. Customer asked if I can wait at least 10min while unit is on a cycle, she said unit give error after a few mins. Unit opt test ok."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Solon, OH 44139
Brian M
Job Details: 09/22/2021
Cc unit not drying well Temps are about 135 degrees unit is functioning properly at this time Vent is short and clear Could not duplicate a issue at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Brook Park, OH 44142
Angel
Job Details: 09/22/2021
"Cc that unit is making a grinding noise. Ran a rinse and spin and when agitating you could here the cam, looked under unit and has the pulley on cam loose and oil splattered around will need gearcase, cam, belt, and shifter. Gave customer estimate and decided to buy a new unit. Do not order parts.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WPW10006355 (Shifter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EWH01
Near Solon, OH 44139
Brian M
Job Details: 09/22/2021
Cc door hinge broken Found right hand door bottom hinge broken out Needs door ; ordrng 1 LW10721540 (dor-fip)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near South Euclid, OH 44121
Corina B
Job Details: 09/22/2021
"Replaced the hub, gearcase and washplate. Ran a calibration. Leveled the washer. Opt test ok."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Parma Heights, OH 44130
Angel
Job Details: 09/22/2021
Cc that unit was not draining. Verified and found blade on drain pump split in half causing it to jam the drain pump. Replaced drain pump tested and draining as it should. Unit working as designed. Opt test ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFAA
Near Painesville, OH 44077
Jason N
Job Details: 09/22/2021
"Installed inlet water valve. Ran manual ice maker harvest test. Ice maker indexed, filled mold with water and stopped for freeze cycle. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Bentleyville, OH 44022
Brian M
Job Details: 09/22/2021
Installed icemaker kit OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Perry, OH 44081
Jason N
Job Details: 09/22/2021
"Cc unit upper rack broken and filters need cleaned.Pulled filter screens, cleaned and flushed unit drain with water. Replaced upper rack adjusters using misc. truck stock. Op test good. ; used 1 W10712395 (Adjuster kit) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Perry, OH 44081
Jason N
Job Details: 09/22/2021
"Cc unit leaking from underneath Ran wash test, found dripping from diverter when wash cycle started, diverter housing cracked. Unit needs sump assembly. Customer also stated the upper rack arm was broken when he received the unit. Confirmed upper rack spray arm manifold mount is snapped off, customer has hose clamp holding in place at the moment. Ordering manifold as well. Both parts not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11416363 (Sump assembly) and 1 W11545334 (Manifold)"