We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Cleveland, OH 44120
Manny
Job Details: 01/11/2024
"Cc unit not heating, verified and heat comes on but shut off a few seconds later removed vent and clogged up, ran without ven heating properly, advised customer to clean vent"
We serviced a
KITCHENAID OTR MICROWAVE
Model KOCE507ESS07
Near Rocky River, OH 44116
Manny
Job Details: 01/11/2024
"Replaced inverter, control, console and mag, opt test ok took cores for return"
We serviced a
WHIRLPOOL WASHER
Model WTW6150PW0
Near Elyria, OH 44035
Marie V
Job Details: 01/11/2024
"Cc that unit is not spinning the clothes all the way and that the clothes are tangled by the end of the cycle. Ran diag, no error codes. Replaced latch and stared a cycle. Washing properly also drained and spun as well. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Conneaut, OH 44030
Dan H
Job Details: 01/11/2024
"Installed new ice maker , op test good"
We serviced a
KITCHENAID RANGE
Model KGSS907SSS00
Near Bay Village, OH 44140
Angel
Job Details: 01/11/2024
"Cc that display is dead but some of the buttons still work. Confirmed tested some of the button and they work but display is blank. Took off to see if the ribbon connector was still connected or loose and it was good. Unit will need ui. Gave customer estimate and decided not to proceed and ui was out of stock as well. ; ordrng 1 WP9762794 (Ui), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Bay Village, OH 44140
Angel
Job Details: 01/11/2024
"Cc that unit started freezing food in the ff section again. Took temp and it was at 28* and freezer 4*. Since issue happened again and thermistor is not reading correctly I will be ordering control board, both uis and evap cover which brings all harness with thermistors.; ordrng 1 W11610999 (Evap cover) and 1 W11574767 (Ui) and 1 W11574766 (Interface) and 1 W11664342 (Control board)"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ08
Near Bay Village, OH 44140
Angel
Job Details: 01/11/2024
Cc that turntable was not spinning and making loud noise. Replaced turntable motor and support tested unit opt test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Cleveland, OH 44109
Angel
Job Details: 01/11/2024
Cc that unit stopped making ice. Took temps freezer was at 5* and ff section 38*. Got to ice maker and got it to cycle but would not finish the cycle. Replaced ice maker tested it and cycled all the way opt test good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lakewood, OH 44107
Angel
Job Details: 01/11/2024
Cc that unit was clicking and not washing clothes. Confirmed unit is not agitating looked underneath and will need actuator replaced. Gave customer estimate proceeded with repair. Replaced actuator ran a calibration and auto test opt test good.; used 1 W10913953 (ACTUATOR) from stock
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Westlake, OH 44145
Angel
Job Details: 01/11/2024
Replaced ui and panel opt test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Avon, OH 44011
Angel
Job Details: 01/11/2024
"Cc that lights are dimmed in ff section, gave her an estimate for repair and decided not to proceed for now. ; ordrng 4 W11632139 (Led module)s, used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Lorain, OH 44052
Angel
Job Details: 01/11/2024
Cc that she was getting black flakes on her light colored clothes. Verified and found that the agitator inside was dirty with dried up softener. Explained to customer what it is and she stated she will buy a brush to clean it i side and then use the clean washer cycle with some white vinegar to clean it unit working as designed just needs to be cleaned.
We serviced a
GE WASHER
Model GFW450SPM1DG
Near Jefferson, OH 44047
Dan H
Job Details: 01/11/2024
"Customer complaint that unit is not draining, confirmed, drain pump is not working, drain pump is receiving 120vac , unit needs new drain pump, customer does not want repair ; ordrng 1 WH11X34740 (Drain pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG RANGE
Model Mer8700ds1
Near Montville, OH 44064
Dan H
Job Details: 01/11/2024
"Customer complaint that oven is not heating, oven temperature sensor is good, found element open, element is receiving 240vac, unit needs new element ; ordrng 1 W10779716 (Element), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Lyndhurst, OH 44124
Dan H
Job Details: 01/11/2024
"Customer complaint that unit is not drying, ran diagnostics no error codes found, unit completed test cycle, heater is working, unit is operating as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ01
Near Mayfield Heights, OH 44124
Dan H
Job Details: 01/11/2024
"Customer complaint that unit is not cooling properly, freezer section temperature at 12 degrees, fresh food section temperature at 30 degrees, compressor and condenser fan are running, evaporator fan is running, partial frost pattern on evaporator, system has a leak, unit needs new evaporator and filter drier, customer does not want repair; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Willowick, OH 44095
Dan H
Job Details: 01/11/2024
"Customer complaint that unit is shaking, ran drain and spin cycle, shaking is normal, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Euclid, OH 44132
Dan H
Job Details: 01/11/2024
"Customer complaint that unit is not cooling, both fresh food section and freezer section temperature at 71 degrees, compressor is not running, applied 120vac to compressor, compressor did not start, unit needs new compressor ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Lokring) and 1 W11504431 (Lokring) and 1 W11504420 (Lokring) and 1 W11506635 (Lokring) and 1 W11109499 (Drier) and 1 W11506623 (Lokring) and 1 W11504448 (Lokring)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Willoughby, OH 44094
Dan H
Job Details: 01/11/2024
"Customer complaint that unit is not starting, started normal wash cycle, lid locked, unit filled, found no hot water entering unit, found hot water supply valve broken, advised customer that they need a plumber to replace valve, unit is operating as designed"
We serviced a
KITCHENAID COOKTOP GAS
Model KGCU483VSS01
Near Amherst, OH 44001
Marie V
Job Details: 01/11/2024
"unit is working properly. Op test ok"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Painesville, OH 44077
Jason N
Job Details: 01/10/2024
"Cc unit runs a long time, have to turn off manuallyCustomer states she has tried all the settings but the unit does not turn off by itself anymore. Ran timed dry test, checked timer motor, motor is not advancing. Checked voltage to time motor, good at 121v. Unit need timer replaced, quoted repair cost. Customer declined repair at this time. Estimate only. ; ordrng 1 WPW10642928 (Timer)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, OH 44135
Manny
Job Details: 01/10/2024
"Arrived knocked no answer, called customer said kids are in the house but not 18, she asked me to wait shes 9 mins away, cc unit not running but heating, verified and belt broken, replaced belt, and ran test heard a metal noise, took it apart and motor pulley is broken, ordering motor ; ordrng 1 279827 (motor!dryer), used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Broadview Heights, OH 44147
Bill
Job Details: 01/10/2024
"Changed Ui, and induction board. Tested opt test good."
We serviced a
JENN-AIR WALL OVEN
Model JMW2430LM00
Near Brecksville, OH 44141
Bill
Job Details: 01/10/2024
"Called tech line. After testing, tech suggested wiring harness. Ordered harnesses, office to follow as some harnesses where out of stock.; ordrng 1 W11245658 (Main harness) and 1 W11546965 (Fan and turn table) and 1 W11578580 (Jumper com) and 1 W11555167 (Com)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Elyria, OH 44035
David R
Job Details: 01/10/2024
"Cc unit will finish cycle but dishes not clean. Found 4-3 error code, motor code. Motor get correct power but not washing/spraying arms. Will need wash motor. Ordering motor and sensor. ; ordrng 1 W11613480 (Wash motor) and 1 W11612329 (Sensor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Westlake, OH 44145
Marie V
Job Details: 01/10/2024
"Cc that the unit is not spinning the clothes out, ran diag found error code F5e2 lid fault, found liquid on latch , also tilted unit and found some oil. Showed cust. Will continue to repair latch for now. Replaced from T/S. Ran calibration and auto test. Op test okNo need to restock latch.; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Lakewood, OH 44107
Marie V
Job Details: 01/10/2024
"Cc of unit leaking had plumber out said is coming from unit. Stared unit and opened water to it. No leaks. Found little water came of the back of water valve, showed cust. Gave estimate but also recommended Replacing water line to unit as well. Cust will talk to husband and decide ; ordrng 1 WP596669 (Camp) and 1 WPW10327249 (Water valve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Cleveland, OH 44113
Marie V
Job Details: 01/10/2024
"Cc that unit was leaking and when opened door nothing was cleaned. Stared unit, motor sounds like is running, and is not, found motor leaking, gave estimate. Cust will call whirlpool for approval. ; ordrng 1 W11416362 (Motor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Maple Heights, OH 44137
Marie V
Job Details: 01/10/2024
"Cc that the refrigerator door is sticking out more 3/8 inch. Leveled unit, checked door seal, is good. He got pics and said if unit cooling properly, no issues and door is closing ok, is considered a cosmetic issue. Have cust call cust service left file number one of the seals is thicker because that door holds food. . Op test ok"
We serviced a
GE WASH/DRY COMBO
Model GUD27EESN0WW
Near Warrensville Heights, OH 44128
Marie V
Job Details: 01/10/2024
"Cc that washer works but dryer does not comes on. Confirmed, took unit apart found thermostat open. Cust will call back if they want to continue ; ordrng 1 WE4M137 (Thermostat), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Walton Hills, OH 44146
Marie V
Job Details: 01/10/2024
"Cc that the unit is smelling like burning. Confirmed, took front apart, nothing inside smell coming from heater, took back off and a ball of dog hair came off blower wheel. Heater looks good. Took pics. Put back together. Tested unit, no more smelling. Advice cust to clean lint trap every cycle and to replace foil vent for rigid or flexible metal."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Brecksville, OH 44141
Marie V
Job Details: 01/10/2024
"Cc that the door wont lock and it would not start the cycle. Stared unit, it spin and locked the door and stared filling up. Ran diag no error codes. Unit is starting every time. Replaced latch . Stared cycle. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Parma, OH 44134
Marie V
Job Details: 01/10/2024
"Replaced gearcase, motor, cam, belt, shifter and agitator. Ran calibration and auto test showed cust. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Willoughby, OH 44094
Jason N
Job Details: 01/10/2024
Cc unit interior lights not workingReplaced all LED modules using customer supplied LED kit. Illumination restored to entire unit. Op test good.
We serviced a
KITCHENAID RANGE
Model KFEG500ESS3
Near Painesville, OH 44077
Joe O
Job Details: 01/10/2024
"Cc: not heatingFound element open. Needs bake element; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Painesville, OH 44077
Dan H
Job Details: 01/10/2024
"Customer complaint that unit will not run sani rinse cycle light just flashes at end of cycle, unit needs new control; ordrng 1 W11462461 (Cntrl)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mentor, OH 44060
Dan H
Job Details: 01/10/2024
"Customer complaint of grinding noise, confirmed, found pulley shield fell off and pulley is rubbing on it, holes for shield are stripped, unit needs new gearcase, pulley, belt, and shield; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 2 W11573574 (Screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Eastlake, OH 44095
Joe O
Job Details: 01/10/2024
Installed cam. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Cleveland, OH 44108
Manny
Job Details: 01/10/2024
"Cc unit not spin, verified and unit working as designed, customer states could have been because his son put too much clothes in the unit, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Eastlake, OH 44095
Joe O
Job Details: 01/10/2024
Installed filter housing. Found customer using off brand filter. Advised customer on filters. Tested. Op test ok
We serviced a
KENMORE DRYER
Model 11097281800
Near Cleveland Heights, OH 44118
Jason N
Job Details: 01/10/2024
"Installed gas coils. Ran timed dry cycle test, good ignition and flame each cycle. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW0
Near Cleveland Heights, OH 44106
Jason N
Job Details: 01/10/2024
Installed agitator dog gears. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cleveland, OH 44120
Jason N
Job Details: 01/10/2024
"No refrigerant to recover. Installed compressor, evaporator and drier. Flushed system with nitrogen. Pressure checked system with nitrogen at 140 psi. No leaks. Pulled vacuum on system to 29 in/hg. Held vacuum. Recharged system with 56g of r600a. Good frost pattern starting on evaporator. Advised customer to allow up to 24 hrs before restocking unit. Op test good."
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS556ESS02
Near North Ridgeville, OH 44039
David R
Job Details: 01/10/2024
Replaced regulator. All tight. Tested. No excess gass. Advised to make sure turning flame right on or else could be more gas than needed if not starting correctly. Op Test Ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Parma Heights, OH 44130
David R
Job Details: 01/10/2024
"Replaced latch, Ui. Found still not working. Lifted unit up, cap just hanging and wires cut. Took pics. Will need wiring harness and cap ; ordrng 1 W11481722 (Actuator) and 1 W11395618 (Cap) and 1 W11643701 (Harness)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEM4
Near Parma, OH 44129
David R
Job Details: 01/10/2024
"Icemaker damaged, took pics. Will need to order new one. ; ordrng 1 D7824706Q (Icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Highland Heights, OH 44143
Manny
Job Details: 01/10/2024
"Cc unit lights flashing and alarm going off, verified and pantry harness broken cant spliced, needs to be replaced, ordering harness; ordrng 1 W11170612 (harns-wire), used 1 SHIPPING (SHIPPING LOGISTICS*), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Mayfield Heights, OH 44124
Manny
Job Details: 01/10/2024
"Cc unit leaking, customer stated he already cleaned the drain on back, verified and frost on door, removed door and a sheet of ice in the fz, removed ice checked drain and cleared. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mayfield Heights, OH 44124
Manny
Job Details: 01/10/2024
"Cc drawer not closing, verified and found excess plastic under drawer facia, removed drawer closes properly. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Mayfield Heights, OH 44124
Manny
Job Details: 01/10/2024
"Cc unit makes ice but wont dispense, verified and motor seized, unit needs dispenser motor.; ordrng 1 W11671282 (Dispenser motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Lyndhurst, OH 44124
Manny
Job Details: 01/10/2024
Replace door advise customer to allow time for the door to set. Opt test ok
We serviced a
MAYTAG RANGE
Model MGR7700LZ4
Near University Heights, OH 44118
Manny
Job Details: 01/10/2024
"Cc unit smells like gas when turning on and making noise after is has preheated, and concerned about the whoosh noise the burner makes when reigniting after preheat, verified and removed oven bottom and flame spreader ran bake at 350 the gas smell is coming from the burner when ovens is starting, which is normal, reinstalled bottom and spreader re ran bake and no abnormal sounds, the noise is the metal expansion due to temperature change. Customer not happy with the unit she might try to get it replaced. Called safety to report"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Cleveland, OH 44128
Manny
Job Details: 01/10/2024
Replace control ran bake test op test ok
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC1
Near Moreland Hills, OH 44022
Jason N
Job Details: 01/10/2024
"Cc unit making noise after running for extended period of time Customer shows video of unit making noise. Noise in question sounds to be the drain pump, as the sound is consistent with drain pump on time, being approx 10 seconds. Customer states after unit makes the sound it might not make it again for awhile. Quoting customer drain pump replacement. Also noticed condensation build up around filter door, will also pull evaporation cover and checked coils to ensure they are clean. ; ordrng 1 W11551760 (Pump)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Lorain, OH 44055
Angel
Job Details: 01/10/2024
"Cc that washer was vibrating and it would not start. Verified by having the customer try to start the washer herself because I seen the problems customers usually have turning on these washers and found she was pressing both the power and start button to try to start it so I showed her how to start unit and added some sticky notes for her to remember, and for the washer vibrating it was an off balance load so I explained to her how to load the washer and how much clothes to wash for a load unit working as designed opt test good."
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Mentor, OH 44060
Dan H
Job Details: 01/10/2024
"Customer complaint that unit was not spinning, confirmed, found gearoil all over, rotor broken, clutch has wear marks in it, found lid broken, unit needs new gearcase, rotor, clutch , and lid, customer does not want repair ; ordrng 1 W11259006 (Lid) and 1 W11393685 (Gearcase) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near North Olmsted, OH 44070
Angel
Job Details: 01/10/2024
Cc that ui on deli drawer is not working. Confirmed looked inside and it was filled with water and wires were corroded. Will need to order door and ui. Office to reschedule because of door.; ordrng 1 W10815669 (Door) and 1 WPW10769076 (Ui)
We serviced a
MAYTAG WASHER
Model MAT20PDAWW1
Near Cleveland, OH 44102
Angel
Job Details: 01/10/2024
Replaced ui tested unit opt test good.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Lakewood, OH 44107
Angel
Job Details: 01/10/2024
Cc that unit is vibrating very bad and its only getting hot water. Verified and found top shipping bolts still on and water lines were reversed. Corrected water lines and removed shipping bolts tested unit opt test good.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Rocky River, OH 44116
Angel
Job Details: 01/10/2024
Cc that unit is not draining completely and giving an error code. Checked in diagnostics and found error code F9E1 long drain. Got to drain pump and found that drain was clogged up cleaned it out and also found that bellow was ripped in 3 areas towards the top of the seal but customer stated she will use like that for now and if she can figure out something to fix it she will keep using as is opt test good.
We serviced a
JENN-AIR WALL OVEN
Model JJW2827DS01
Near Bay Village, OH 44140
Angel
Job Details: 01/10/2024
Unit had an F2E1 error replaced console tested unit opt test good.; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Bay Village, OH 44140
Angel
Job Details: 01/10/2024
Cc that unit was freezing food again and that he has an extended warranty on unit but we have it as a svc. Unit will need control board and thermistor replaced the temperature in the ff section was 30* and freezer at 6*. Have the parts he will need but let him know that until whirlpool gives us the authorization to cover labor we cannot order parts so he would have to call the warranty first.; ordrng 1 W11690896 (Thermistor) and 1 W11524656 (Control board)
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS01
Near Avon, OH 44011
Marie V
Job Details: 01/10/2024
"Unit was pulled out when arrived. Cc that ice maker is not making ice, just very little ice. Called tech line 7738205357, advise to replace water valve if water is wiping will be getting warmer water while making ice. Causing in low ice production.; schdld next appmnt for 1/15 MON AM"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model DGUS2645LF3
Near North Royalton, OH 44133
David R
Job Details: 01/10/2024
"Cc unit leaking in back, customer pulled fridge out and discovered water leaking and damage to floor. Found the triple water valve is leaking at connection. Will need new valve, advised customer to turn water off. Customer paid svc, do not order parts. ; ordrng 1 242252702 (Valve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVMS00
Near Solon, OH 44139
Corina B
Job Details: 01/10/2024
Replaced the thermostat. Opt test ok.; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Chagrin Falls, OH 44023
Corina B
Job Details: 01/10/2024
Replaced the control. Ran a calibration. Started a cycle. Opt test n/g. Washer stays in a spin cycle. Called t/l Rob file # 7738171602 no further suggestions for a repair. Cust will need to reach out to the warranty company.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Windham, OH 44288
Corina B
Job Details: 01/10/2024
"CC that the unit is not starting, its flashing. Confirmed. The control lock is on. Held the control lock in for 3 seconds started the dishwasher. Opt test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kent, OH 44240
Corina B
Job Details: 01/10/2024
CC that the left side is catching on the gasket. Confirmed. Found the rack hitting the gasket. Pushed the rack in. Opt test ok.
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS05
Near Aurora, OH 44202
Corina B
Job Details: 01/10/2024
CC that the ovens are not to correct temp. Heated both ovens to 350*. Upper oven is off by 20*. Calibrated the oven 10* degrees. Tested 350*. Bottom oven is at 350. Advised Cust to wait 10-15 minutes after the buzzer goes off to insert the food. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Aurora, OH 44202
Corina B
Job Details: 01/10/2024
Replaced the control. Opt test n/g. Called t/l Andrew file #7738207261 checked power at the switch 120 volts to ground screw. 120 volts at the light andwire is broken internally. Non repairable.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Solon, OH 44139
Corina B
Job Details: 01/10/2024
"CC that the oven knob is blinking. Confirmed 3 blinks. F2e1 stuck key. Turned power off for 30 seconds. Waited 20 seconds hit the start and light both made a noise, waited 2 minutes error did not come back. Heated oven to 300*. Opt test ok."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Solon, OH 44139
Corina B
Job Details: 01/10/2024
CC that the unit will not start because the washer was not spinning the clothes and broke the the door. Confirmed. Replaced the door switch. Started the dryer let run for 30 minutes. Opt test ok. ; used 1 WPW10569603 (DOOR SWTCH) from stock
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Wellington, OH 44090
David R
Job Details: 01/10/2024
Cc drum not moving. Broken belt. Replaced dryer kit from t/s. Tested. Good. Op Test Ok ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Solon, OH 44139
Corina B
Job Details: 01/10/2024
CC that the gaskets are ripped and there is a noise. Confirmed. Replaced the gaskets. The damper is making a noise. Will need a new damper. ; ordrng 1 WPW10594329 (Damper)
We serviced a
JENN-AIR MICROWAVE
Model JMV8208WS0
Near Cleveland, OH 44144
Bill
Job Details: 01/10/2024
"Changed micro switches, opt test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Shaker Heights, OH 44122
Bill
Job Details: 01/10/2024
"Cc buttons not working, confirmed cc. Replaced ui and harness, tested opt test good."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Beachwood, OH 44122
Bill
Job Details: 01/10/2024
"Cc paint flaking, confirmed cc. Uploaded quick pic of paint damage. Touch up would not look right with the extent of the flaking. Ordered new pan follow up scheduled for 1/15.; ordrng 1 W10777210 (Bottom pan)"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMLS311HSS1
Near Chagrin Falls, OH 44022
Jason N
Job Details: 01/10/2024
"Cc unit door not opening and humming Found noise in question is the door open actuator motor. Motor is not indexing properly, just continually turning in place when door open button is pressed. Quoted customer interlock assembly replacement. Customer declined repair at this time, estimate only. ; ordrng 1 W11244495 (Interlock)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS207DBL7
Near Chagrin Falls, OH 44022
Jason N
Job Details: 01/10/2024
"Cc upper oven broil stayed on, would not turn off, eventually turned off by itselfRan bake test to 300 degrees, let cycle several times. Set temperature to 400, let preheat and cycle. Unit is mainiting proper temperature at this time. Advised customer if unit heats beyond setpoint due to an element being powered on, main control power relay will be stuck closed. The only remedy would be to replace the control board. Control board (4451986) is discontinued for this unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Willowick, OH 44095
Joe O
Job Details: 01/10/2024
"Cc: not cooling, Drawer not alignedFound evap completely frosted over. Freezer door not closing. Evap fan not running. Found screw loose on freezer rail. Re seated. Freezer door closing. Needs evap fan and defrosted; ordrng 1 WPW10464673 (motor-evap) and 1 WP2163777 (blade-fan)"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Euclid, OH 44132
Joe O
Job Details: 01/10/2024
"Cc: burning odorCustomer stated it is intermittent, stated their old dryer did the same thing. Stated it leaves an odor(burnt rubber, or something) on the clothes as well. Found no excessive lint build up in machine. Found unit has good heat transfer in venting. Found rear heat vent on bulkhead is clear of any debris. Found unit is cycling heat. No abnormal odors from unit. Advised customer to monitor, but could likely be caused by products in machine as the old machine was giving the same odor. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Shaker Heights, OH 44122
Joe O
Job Details: 01/10/2024
Cc: vibration noiseFound damper making noise. Customer stated replacement damper may have quieted it down a little but unit gets excessive loud. Called whirlpool tech line spoke with drew. He stated to replace damper again. Advised customer the dampers are not a silent device and will always make some noise. Needs damper; ordrng 1 WPW10594329 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Shaker Heights, OH 44122
Joe O
Job Details: 01/10/2024
Cc: not completing cycleFound error codes f4e3(wash motor not running) f7e1(no heat). Found sump assembly not running. Found sump receiving proper power. Needs sump assemblySump assembly out of stock. Office to reschedule; ordrng 1 W11613479 (Sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bedford, OH 44146
Joe O
Job Details: 01/10/2024
"Could not locate unit, or parts. Spoke with Lowes employee. Stated they likely threw the machine out."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Mentor, OH 44060
Joe O
Job Details: 01/10/2024
Installed drain pump. Pump is running. Found drain hose plugged up. Needs drain hose.; ordrng 1 WPW10545278 (drain hose) and 1 8269144A (drain hose)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EBL00
Near Mentor, OH 44060
Joe O
Job Details: 01/10/2024
Installed damper. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Willoughby, OH 44094
Dan H
Job Details: 01/10/2024
"Customer complaint that unit is leaking water, no evidence of leak found, valve is good, tub is good, drain pump is good, drain hose is good, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SU01
Near Chardon, OH 44024
Dan H
Job Details: 01/10/2024
"Installed new hinge, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Painesville, OH 44077
Dan H
Job Details: 01/10/2024
"Customer complaint of f8e4 error, started normal wash cycle, unit filled and began washing, no leaks found, unable to duplicate the problem , unit is operating as designed , found excessive sudsing in tub, advised customer to run dishwasher cleaning cycle and to run hot water in sink before starting"
We serviced a
MAYTAG WASHER
Model mvw6230hw0
Near Rock Creek, OH 44084
Dan H
Job Details: 01/10/2024
"Customer complaint that unit is not agitating, ran manual test cycle for heavy agitate and high speed spin, unit agitates and shifts to spin, unit is making squealing noise, noise is coming from belt and pulley, installed new belt and cam kit, op test good ; used 1 W10721967 (PULLEY), and 1 W11239857 (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Ashtabula, OH 44004
Dan H
Job Details: 01/10/2024
"Recovered refrigerant, installed fresh food section evaporator and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 6oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Madison, OH 44057
Dan H
Job Details: 01/10/2024
"Customer complaint that freezer section is not working and fresh food section is freezing food, fresh food section temperature at 39 degrees, freezer section temperature at 63 degrees, fans are running, thermistors are reading correct temperature, full frost pattern on freezer section evaporator when in test mode, unit needs new control; ordrng 1 5304531885 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE DRYER
Model GTD65EBPL0DG
Near Madison, OH 44057
Dan H
Job Details: 01/09/2024
"Customer complaint that unit keeps pausing, confirmed, start/pause button on control is shorted, unit needs new control; ordrng 1 WE22X35978 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
Near Cleveland, OH 44113
Manny
Job Details: 01/09/2024
Replace nitrogen tank
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Amherst, OH 44001
Marie V
Job Details: 01/09/2024
"Cc that the unit is getting frost on freezer, got cleaned out , came back again. Check door seals are ok. Found frost more on left side of unit freezer, took back panel off, drain clogged up again, cust called whirlpool they provided authorization for repair, called whirlpool tech line spoke with butch. He said to monitor, drain is ok, he said no is issue with unit, it would have this happening every week, nothing else to do other than clearing out drain tube. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Madison, OH 44057
Joe O
Job Details: 01/09/2024
"Cc: not drainingFound drain pump just humming. Drain pump receiving proper power. Needs drain pump; ordrng 1 WH23X28418 (Drain pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KBL0
Near Mentor, OH 44060
Joe O
Job Details: 01/09/2024
"Cc: leakingFound door seal warped. Needs seal; ordrng 1 W11483553 (Seal), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE RANGE
Model JB655SK6SS
Near Avon, OH 44011
Angel
Job Details: 01/09/2024
Replaced broil element and tested unit opt test good.; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Willoughby, OH 44094
Joe O
Job Details: 01/09/2024
Installed infinite switch. Tested. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Rocky River, OH 44116
Marie V
Job Details: 01/09/2024
"Cc that having issues to dry towels and jeans. Had 5 towels set to towels and high and set to more they come out damp. Ran diag, no error codes, vent looks good, took temp on med heat and high heat. Reading 125 to 156* and 165*. Temps on range and cycling properly. Advice cust to use time dry 5 towels will be dry in 40 min. Op test ok"