Local Reviews
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C - Parma Heights, OH
Mac did a great job
Excellent service!
Arlene - Amherst, OH
Very pleased with technician and service! Very professional! Highly recommend Gabriel!
Jen Air Stove
Patrice - Aurora, OH
3rd time they came out. They said settings ok . Lighting of gas sometimes may be inconsistent
Great customer service.
Maria - Mentor, OH
Technician troubleshooted and fixed the problem
Great follow up, to make it right!
Lisa - Avon Lake, OH
Corina was great on following through with our warranty work on our refrigerator.
Great service!!!
Mary - Solon, OH
good service
Marge - Mentor, OH
Irated them in an earlier email. Same response
Chris
Chris - Strongsville, OH
Great service
Ashwin - Aurora, OH
They are real quick problem solvers
Excellent
Max - North Ridgeville, OH
Excellent service. Technician knew what to do immediately and problem solved. I was impressed.
Excellant follow up and service.
William - Mayfield Heights, OH
Great service
Joe - Walton Hills, OH
Range repair
Alan - Mogadore, OH
Several things were positive about the issue. Service techs were available quickly- they were knowledgeable how to diagnose the problem with the oven which included the need to replace the whole master board. The part came to our home quickly and installation was scheduled quickly and the problem solved. The main downside is that the total labor charge appeared high because of the use of book/job item pricing as opposed to an actual hourly rate spent doing the job.( approx $97 + $130.) Thank you for the fast service - it was appreciated.
Response from Fred's Appliance Service:
Hi Alan, Thank you for sharing your experience with us! We are so happy to hear that there were so many positives! We have received quite a lot of feedback about our pricing structure. We choose the flat rate labor option because we are able to provide an exact quote prior to service. Additionally, we don't think it's fair to charge our customers more money for a technician that takes more time than a speedy technician. With those in consideration, we feel the flat rate option is the most fair and transparent to our customers. Have a great rest of your week! The Fred's Team
Great
Judy - Independence, OH
Great service
None
Brian - Pepper Pike, OH
Outstanding Service
Bonnie - Amherst, OH
Gabriel was professional, courteous, and prompt. He worked neatly and efficiently. He explained in detail what was wrong with my washing machine and what necessary repairs were needed. I felt very confident in the work that was performed. My machine is now working again!
Technician did a great job
Nichole - Oberlin, OH
GMH Review
George - Strongsville, OH
prompt service
Marge - Mentor, OH
I appreciated the email and phone messages letting me know when to expect them. They were also very cordial and answered all my questions
Jason service
Denise - Perry, OH
Very satisfied with the 2nd visit. Should have seen problems the 1st visit.
Response from Fred's Appliance Service:
Hello Denise! Thanks so much for dropping us a line. We're sorry your appliance defeated us on the 1st visit. Sometimes they even get the best of us! We're glad we got you the second time around. Thanks again, and have an awesome week! -The Fred's Team
Excellent Service
Cindy - Elyria, OH
David was very nice and very knowledgeable! He was very patient also explaining to me what he was doing to repair my fridge.
Great Service
Pamela - Lakewood, OH
She was very efficient and explained everything she was doing. Also gave me excellent advice on using the washer. Good personality. Left me feeling satisfied. Also wonderful to see women in this profession.
Frig
Herb - Willoughby Hills, OH
Awesome Service!
Earlene - Cleveland Heights, OH
We were very pleased with the process, timeliness and the professionalism of the technicians.
Great service,worked around my schedule,and fixed right
Ronald - Willowick, OH
On time and thorough
Richard - Brook Park, OH
Only issue I had was with a hose that was not leaking prior to service but was leaking after service. I realize that hoses are not part of the washing machine but since they were installed new with the washing machine and less than a year old, I was frustrated that I had to replace at my own cost.
Great Service, cordial technician
Ronald - Strongsville, OH
Did a thorough job in indentifying the problem and arriving with the correct solution.
Excellent Company
Andre - Solon, OH
Courteous and competent service people as well as Maddy in the office, who is an excellent representative of your company! She is friendly, efficient and a pleasure to work with. She’s an asset to your company and is really wonderful at her job! Thanks so much for your great customer service and fantastic service people!!!
Friendly service
Anna - Rocky River, OH
Great service
Lee - Avon, OH
Very polite. on time, clean up his work area
GE screw repl'mt on washer
Jack - Avon, OH
Good job, works. Only concern is the high cost, mostly labor and service call.
Very good service
Robert - Parma Heights, OH
Tech. Was pleasant and prompt. He dealt well with my two older dogs. Knowledgeable and solved the problem
Arthur really knows his stuff!!
Karen - Chardon, OH
Arthur was great! We really appreciate his knowledge!
Great
Joe - Avon Lake, OH
very good experience. The tech gabriel was very professional
Denise
Denise - Cleveland, OH
service was prompt and great
Awesome service!
Craig - Willoughby, OH
Great
Richard - Cleveland, OH
Great experance
Lee - Avon, OH
Always let us informed of hat he had done great manners.
Great service call from Corina
Bea - Lyndhurst, OH
We requested Corina for this call as she was here a few years ago for another appliance. Very helpful with information and pros and cons of repair vs. replacements.
Amazingly efficient
Brooke - Cleveland Heights, OH
I’m used to waiting for days or weeks for repair appointments, so was astonished to get an appointment to diagnose the problem with my washing machine the very next day—and equally pleased that both the diagnosis and repair could be done the same day! And our technicians were just terrrific. Fred’s was recommended by a friend and I’ll be using them for all my future appliance repair needs.
Mac was extremely professional and knowledgeable would want him again
Lisa - Strongsville, OH
Excellent Service
Andrea - Lorain, OH
Great service
Rodney - Cleveland, OH
Great service
Hollie - Orwell, OH
GREAT SERVICE
Dwight - Conneaut, OH
very knowlegeable, but willing to ask his senior advisor for help
Phillip - Amherst, OH
Gabriel was friendly and competent .He knew what was wrong with our dishwasher from our description, and worked diligently to fix it.
Excellent proficient service
Cara - Westlake, OH
Very efficient and professional. Knowledgeable. Highly recommend and will continue to utilize their services.
Rob
Rob - Walton Hills, OH
Corey was excellent. He knew what to do. He was polite and friendly.
Great Service!
Ken - North Ridgeville, OH
Good service
Carol - Parma, OH
I hope he solved the problem.
Well pleased with service and service tech.
Ginger - North Royalton, OH
Corey was able to locate problem without any delay. Ordered part and once we received return to install. Cleaned oven before he left. Will request Corey if we ever have an appliance problem. Your on line tracking service is great.
Great Service
Gregg - Mogadore, OH
Very nice, clean and organized.
Great
Irene - Cleveland, OH
Very good the highest 10. Professional
Very good!
Royal - Jefferson, OH
Friendly
Jessica - Fairview Park, OH
My technician was very friendly. He offered great advice and was really easy to work with.
Friendly
Shannon - Garrettsville, OH
Great service
Great worker
Christina - Avon Lake, OH
He took the and fixed the problem told us to call back if clicking continues to call back
Thanks so much!
Walter - Shaker Heights, OH
Nick
Nicholls - Chagrin Falls, OH
Nice guys, very professional, job done quickly and well.
Don
Don - Kent, OH
On time, fixed the dryer, no problem,
Great Service
Otha - Avon, OH
Corinna was very professional, curtious and friendly.
Excellent Service
John - Chagrin Falls, OH
Prompt, courteous, and professional. Highly Recommend!
Very Pleased
Mark - Kent, OH
Happy with the prompt courteous service
Clicking Sound from Fridge
William - Willoughby Hills, OH
Our 2 1/2 year old Kitchenaid fridge started making an occasional clicking sound. Tech diagnosed that it was an intermittent issue with the compressor starter switch and replaced it. Fridge no longer makes the noise.
Great service
Elliott - Richmond Heights, OH
Corina is awesome. Would highly recommend her.
Great service, knowledgeable, and friendly!
Amy - Mentor, OH
The Tech was very professional and very and knowledgeable
Chrissy - Cleveland, OH
Very Knowledgeable friendly
great service
Richard - Willoughby, OH
our washing machine was diagnosed quickly & correctly
friendly, knowledgeable reps.
Kenneth - Independence, OH
My washer works again!!!
Joyce - Painesville, OH
Highly Recommend Freds
Nancy - Brecksville, OH
Fred’s has the best customer communication and scheduling system I’ve ever seen. They take the guess work our of scheduling, let you know exactly when they’re going to be there, and show up when they say they will. Their technicians are professional and expert with the repairs they make.
Great service
Edward - Ashtabula, OH
He was prompt, completed the repairs and was very neat, left no mess. He answered our questions and was very helpful to explain the complete process for the warranty. If we need appliance repairs in future will call him.
Great work to get it going again
Richard - Parma Heights, OH
Great customer service
consciencious , throrough
Nelson - Moreland Hills, OH
was very thorough and consiencious
Prompt. Great technician
John - Painesville, OH
Great service
Barb - Avon Lake, OH
Great service
Janay - Bedford Heights, OH
Good Convenient timely service
Great
Al - Rocky River, OH
Fabulous! All done as promised. Corrina was very professional and personally delightful. Would gladly recommend and call you again if needed for anything else. Thanks.
Great Service
Adolenac - Highland Heights, OH
Jeff and Chad were awesome and outstanding. The service, workmanship, promptness, timing and attitude were obsoletely wonderful and complete. They convinced me that Fred’s Appliance has nothing BUT the BEST!!!!! The experience was memorable and flawless!!! Thank you so much!!!
Excellent service
Patrick - Lakewood, OH
It got fixed, and quickly!
Tina
Christine - Strongsville, OH
MAC was a talented technician . Friendly , confident . My oven got fixed!
Refrigerator Service
Muriel - Aurora, OH
Brian and Joe did a great job, Friendly, knowledgeable and professional.
Great Service
Karen - Strongsville, OH
Our tech Mac was fantastic. Very personable and friendly, and Extremely knowledgeable.
washing machine problem
George - Conneaut, OH
Washer Repair
Charles - Parma, OH
Did a good job on repair. Hopefully it holds out.
Great service
Julie - Beachwood, OH
Technicians were fantastic. Solved my problem quickly.
a personable and knowledgeable young man.
Frank - Cleveland, OH
This young man knows a lot about the products he services and is very good at sharing tip s with me the customer.
Gabriel was prompt, courteous, and professional.
Bill - Avon Lake, OH
I am a project manager for a large HVACR company. Gabriel is an asset to your company!
Corona was absolutely amazing. Arrived on time, completed the work in record time and was great at communicating
Reid - Lakewood, OH
Great Service! Great Price!
Joyce - Thompson, OH
Highly recommend
Very good service, Mac was very nice
Richard - Parma Heights, OH
Good service and on time
Timely, efficient
April - Painesville, OH
Washer repair estimate
Fridge freeze
John - Independence, OH
Waasher
Nancy - Mentor, OH
michele
Michele - North Royalton, OH
Lot of information and good service
Excellent service
Jeffrey - Fairport Harbor, OH
Great Service
David - Garfield Heights, OH
Very happy with service. On time and professional.
Rita - Sheffield Lake, OH
On time, professional. No hassles. Explained repairs needed and accomplished them. Highly recommend them.
Sevice Call
Donald - Columbia Station, OH
Tech was friendly and professional
Wonderful service
Judy - Painesville, OH
Timely and professional. Service was great
Salim - Beachwood, OH
Great swrvoce
Katie - Jefferson, OH
Prompt, courteous service!
Paul - Perry, OH
Positive, helpful experience!
Fixed problem
Danah - Chagrin Falls, OH
Great!
Nancy - Chesterland, OH
Joanne
Joanne - Painesville, OH
Bad price / professional tech
Wes - Perry, OH
Response from Fred's Appliance Service:
Hi Wes, Thank you for taking the time to share your experience with us! We are happy to hear that Art provided you with professional service and that your dishwasher is up and running again. We pride ourselves in offering stellar service in every way! We frequently evaluate our pricing structure to ensure that it is both fair and allows us to continue to offer quality service. Thank you again for sharing! Have a great week! The Fred's Team
Service Top Notch
Barbara - Westlake, OH
John
John - Strongsville, OH
Fred’s Technicians did a great job. The dishwasher has been working fine since the repairs!
Great
John - Lakewood, OH
Tech did a Great job
Service plan
Muriel - Aurora, OH
Good
Training included
Carrie - Brooklyn, OH
I felt bad they had to come out due to me not realizing I had to run the hot water before running the dishwasher. They were very professional!
Response from Fred's Appliance Service:
Hi Carrie! Thanks for dropping us a note. Don't feel too bad about yourself. Appliances sometimes even get the best of us, and we're the experts! Thanks again! -the Fred's Team
He was great.
Alex - North Ridgeville, OH
Helpful
Gar - Cleveland, OH
All around great experience
Chris - Avon Lake, OH
Great service! Corina was professional, informative, and incredibly kind! I would recommend her any day of the week to anyone!
Great and fast service
Kaila - Sheffield Lake, OH
I was more than impressed with how quickly Fred’s got the job done. Would recommend.
Great service as usual
Heather - Diamond, OH
Always a great experience
no problem
Claude - Mentor, OH
No problem found by Jason except he found debris in filter and suggested we clean off items more thoroughly. Dishes were much cleaner after running the next load. Wish he had shown us how to check the filter and clean it if necessary.
Response from Fred's Appliance Service:
Hi Claude, We appreciate you sharing your review with us! Unfortunately, there are lots of things that can prevent dishes from getting clean and can be difficult to troubleshoot over the phone. We are happy that Jason was able to assist with the debris in the filter and that the machine is now working properly. Let us know if you have any questions on his suggestions on how to prevent this in the future! Have a great week! The Fred's Team
Great service
Richard - Kirtland, OH
Excellent service
Patrick - Lakewood, OH
Paul was on time, efficient, and explained things very clearly. I was also pleasantly surprised with how quickly I was able to get an appointment with Fred's.
excellent service.
Nancy - Cleveland, OH
Dishwasher-Great Tech
Kevin - Fairview Park, OH
Awesome customer service and diagnosis. Clean, friendly and knowledgeable. Quick and respectful. Would use him again.
Great service
Mary - North Ridgeville, OH
Great technician
Linda
Linda - Cleveland, OH
Corina is great. Efficient service, and you would never know she was here after she’s left. She is immaculate.
Great service
Jeremy - Rocky River, OH
Quick response, I like the ability to track the technician so you have a good idea of when they will be at your location.
Brian
Brian - Mentor, OH
Great Service
Mary - Brooklyn, OH
Paul was very knowledgeable and fix our issue with the dryer.
Great Service
Melissa - Jefferson, OH
Jason was professional and efficient.
Joanne
Joanne - Avon, OH
Great service
Brandon
Brandon - Lorain, OH
Great service, and quick!
Great Service from Gabriel!
Sheryl - Avon, OH
The whole experience of scheduling and monitoring the service man on the date of service was all great. Gabriel was a terrific person, very professional and explained everything to me. I really appreciated it!
Warranty service
Eldo - Warrensville Heights, OH
Great
Great service
Leann - Kent, OH
Very professional and well mannered.
John - North Olmsted, OH
Gab took a step by step approach to finding out what the problem was with our dishwasher. And he fixed it! It was a pleasure to work with him.
Friendly service, very fast
Christopher - Kent, OH
Brian and Joe called me to tell me they could be earlier than expected which was great. They came in, took a look at my washer, explained my problem, fixed it on the spot within minutes, and charged a very acceptable price.
quality and prompt customer service
Doc - Cleveland, OH
Very exceptional service call
Michael - Mentor, OH
Very professional with quality of workmanship being outstanding
Kim
Kim - Parma Heights, OH
We had a rather unique problem and the service technician did an outstanding job explaining in laymen's terms what we needed to know and why. Kudos to Cory! And Fred's Appliance! From customer service to the tech. Outstanding service!
Great service
Greg - Shaker Heights, OH
Excellent service 6 stars!!!!!
Sonya - Lyndhurst, OH
The schedulers were great. The tech was personable, knowledgeable and you could see it was his passion. He cared about his job and about me as his cus
Leisa - Brecksville, OH
Great service
HelenLouise - Garrettsville, OH
He was very professional and went about is job with very good knowledge of explaining the issue with us.
Very nice, timely n efficient repair
Terri - Ashtabula, OH
On time and fast
Bob - Lyndhurst, OH
Dan was on time , friendly and knew what he was doing.
clothes washer
Ted - Montville, OH
very good job, quick and correct.
Great service
Muneerah - Maple Heights, OH
Professional, prompt, and fast
Great Service
Doris - Avon Lake, OH
Service tech very professional and was kept updated at all times.
Dori
Dori - Sheffield Lake, OH
I feel that the cost for the call was understandable. On the other hand, there should not have been a labor cost because the part had a warranty! It cost us over $200 for the lights in a brand new refrigerator! Ridiculous!
Response from Fred's Appliance Service:
Hi Dori, Thank you for you review! We always keep our diagnostic, parts, and labor charges separate. This way, our customers always know exactly what they are paying for and can make decisions regarding their repair accordingly. After reviewing your account, I see that Whirlpool chose to offer you a courtesy concession to cover the parts for you. This means that you were only responsible for the diagnostic and labor charges and were charged the amount that the technician quoted prior to the repair. We apologize if you feel that this is unfair in any way. We would recommend reaching out to Whirlpool if you feel that they should have also covered the labor charges. Have a great week and stay warm! The Fred's Team
Great service, as always
Muriel - Aurora, OH
as above
Paul
Jon - Cleveland Heights, OH
Outstanding job. Neat, timely, courteous. Couldn't be better.
Dan & Nick were Gr8‼️
Cheri - Chagrin Falls, OH
Dan & 8th day trainee Nick Falsone were GR8‼️ They were polite, pleasant, prompt & professional ‼️
Great
Lynn - Kirtland, OH
Excellent service The tech was great Fixed the problem Right away very happy With your company Thanks
review Macaulay
Jean - Parma, OH
5 star service and serviceman
Ralph - Avon, OH
Gabriel is an asset that I hope you realize you have he is very respectful of his customers and their home he has great abilities and knowledge of his job Gabriel loves his company and can’t believe how much his supervisor actually cares about him while he was sharing this info with me I could not stop thinking that I could not believe how much he cares for his customers please thank the person that was smart enough to hire Gabriel if 10 is the max he surpasses that
Great professional service!
James - Seven Hills, OH
Very prompt and it’s great to follow the technician’s progress so you know when he is coming. Great communication!
Marticia
Marticia - Cleveland, OH
Jason healed our cook top!
Arthur - Painesville, OH
Warranty Repair
Philip - Painesville, OH
Quickly confirmed problem, new part arrived in two days, installed no problems
Joyce
Joyce - Parma, OH
Great service
Fixed my washing machine
Adam - University Heights, OH
They fixed the problem with our washer, and even checked on our fridge too.
Great job! Quick and excellent job.
Jeffrey - Shaker Heights, OH
Great service
Emily - Brecksville, OH
Mac was friendly, professional, and was able to diagnose the problem quickly. He did a great job.
Great service
Rita - Middleburg Heights, OH
Very helpfully and respectful young man
Great experience
Louis - Amherst, OH
Great service!
Larissa - Avon, OH
Corina’s professionalism and service were outstanding.
Perfect
Linda - Elyria, OH
Perfect service. Repair person arrived on schedule. Repair made quickly
Dan was very professional and within a few minutes knew exactly what the problem was.
Roz - Moreland Hills, OH
We were very pleased with Dan's explanations regarding the water filter. I asked him "how long can you keep the refrigerator door open when cleaning inside". He told us just a short time. If I need an appointment again, I will ask for Dan.
GREAT SERVICE
Ronald - Cleveland, OH
great service repairman gave all answer we needed
Excellent
Customer - Huntsburg, OH
Been using Fred's Appliance for many years now. You can't beat their professionalism, customer service, and technical knowledge!
Best of the best
Nebal - North Royalton, OH
Great service
Great service
Dirk - Bay Village, OH
Corina was pleasant professional and timely
Paul
Paul - Chesterland, OH
Response from Fred's Appliance Service:
Hello! Thank you so much for taking to time to leave us some stars. I've reviewed your service history, and I've found we didn't quite get it right the first time out. I see we're scheduled to get you squared away this MON 1/28. Sorry for the troubles, but, we will prevail! Thank you! -The Fred's Team
Terrific & Prompt Service
Greg - North Ridgeville, OH
service
Roger - Painesville, OH
Jason was good. Whirlpool stinks. A less than three year refrigerator with a factory defective part was not covered at all. Had to get a new refrigerator. Not happy with whirlpool.
Service Top Notch
Barbara - Westlake, OH
Corina was FABULOUS!!!!!
very professional
George - Westlake, OH
Incredible
John - Avon Lake, OH
Best service impeccable personal
Service call on time - great service from Dave
Gay - North Ridgeville, OH
Very personable guy and explained things well.
Quick service
Lois - Parma, OH
Courteous, friendly, worked hard to find problem.
As usual, SUPER!
Kathy - Madison, OH
Jeff is very polite and professional. I never stress when I need to call Fred’s Appliance because I know my problem will be fixed to my satisfaction.
Best around.
Richard - Elyria, OH
Always good work.
Robert
Robert - Mayfield Heights, OH
Professional, punctual, and quick
Michael - North Royalton, OH
Technician David I believe was his name was great I even called to let Fred’s know how satisfied I was with his service
Great
Joe - Independence, OH
Great
Good
David - North Royalton, OH
It was very good
prompt and courteous
Dale - Geneva, OH
great service
Oswaldo - Lorain, OH
very respectful and clean.
Great Service - Knowledgeable Tech
Roy - Mentor-on-the-Lake, OH
very knowledgable, awesome guy
Larry - Rock Creek, OH
Good Job
Diane - Willoughby, OH
Competant service delivered by a good technician who very helpful, too!
Freezer repair
Cheryl - Chagrin Falls, OH
Hopefully this will get fixed as Fred’s appliance is here once a year
Very knowledgeable and helpful
Marlene - Mentor, OH
He fixed the problem fast and shared his knowledge of how to properly operate my dryer. What a valuable employee!
Great Service
Lindsay - Chagrin Falls, OH
Great service. Very fast!
Arlo - Lakewood, OH
Deborah
Deborah - Cleveland Heights, OH
The best service of any company with whom I’ve worked! All the employees, from the schedulers to the repair people, are both professional and very personable - a rare combination today. I was amazed that your company understood that the problem with my appliance is a design flaw, not my fault, and that you determined on your own not to charge me. I thought I’d have to argue about this but I didn’t even have to present my side - it as already acknowledged by your company. The scheduling feature you offer, of setting a reasonable amount of time in which the repair person is to arrive and then providing a site on which I can follow the repair person’s progress, is excellent! I even received a call telling me that the repair person had just left their last appointment and was on their way. That is so thoughtful, so convenient, and (sadly) so unusual in today’s marketplace. You are truly in the 21st century and I love working with you!!!
Great visit
Mike/sandra - Broadview Heights, OH
David was very knowledgable
So knowledgeable professional
Christine - Rocky River, OH
Assessed all issues- explained clearly on time stated in contact- did what they said they would do-👍👍👍
Fabulous service!
Lauren - Chardon, OH
Brian, as with everyone I have dealt with at Fred's, is knowledgeable, professional, and extremely courteous, but he is my favorite.
Great Service
Kristin - Lyndhurst, OH
Very thorough.
Carol - Streetsboro, OH
Corina B.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Replaced the housing and water valve. Cycled the ice and water, no leaks. Optest ok."
David R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc lights not working and cannot get anything from dispenser. All door switches check good. Unplugged deli drawer and everything working correctly. Will need deli control and harness. Do not order parts, customer will call in once they decide what to do; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl- DELI), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR KITCHENAID KSC23C8EYB02 Put parts in. Still not working. Looking and found wires on door at hinge cut through. Door NLA W10367511; saved tckt
Brian M.
DISHWASHER MAYTAG MDB4949SHZ0 Installed sump Motor is now not receiving power from control Ran diagnostics found error for wash motor circuit Needs control ; ordrng 1 W11225084 (cntrl-elec)
Brian M.
FREEZER UPRIGHT KENMORE 253.280928 "Cc unit running now but not cooling Inspected evap found little frost pattern Inspected heat exchanger found unit to be leaking from heat exchanger Will need compressor, heat exchanger and evap ; ordrng 1 297414901 (Evap) and 1 297217900 (heat exchanger) and 1 5304475098 (compressor kit), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
RANGE FRIGIDAIRE FEB24F5ASE "The machine has an F 13 error code which is a corruption in the software needs a new control board; ordrng 1 318414222 (clock/timer), used 1 SHIPPING (shipping and handling) from stock"
David R.
WASHER WHIRLPOOL WTW8000DW5 "Cc a noise during spin cycle. Went through diagnostics, no error codes. Ran test 51. All components sounds normal, all components working. Nothing stuck between washplate. Running rinse and spin cycle with load of towels in to see if anything pops up. Nothing, all normal sounds. Even customer is standing by me. Ran a couple more different cycles. Nothing. Everything working good. Advised customer to try and record noise if possible. As of today, could not duplicate. Op test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Recovered refrigerant, installed condenser and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.24oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Jason N.
RANGE AMANA AGR4230BAW3 "Installed Venturi tube. Tested all burner op, all good blue flame, no gas leaks. Op test good."
Brian M.
DISHWASHER WHIRLPOOL DU1055XTVQ1 Cc unit not draining Found water in tub Hit cancel water pumped out Ran several fill and drains no issue found
Corina B.
WASHER AMANA NTW4516FW3 "Cc that the unit stopped working cust unplugged unit for 2 days and then it started working. Ran diag no error codes. Ran auto test, pass. Ran calibration , pass . Op test ok"
Brian M.
DISHWASHER MAYTAG MDB7959SKZ0 Installed sump OP Test Ok
Brian M.
REFRIGERATOR KITCHENAID KRFC302ESS00 Installed filter head OP Test Ok
Brian M.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Cc unit frosting up againVerified issue ran through service pointer for issue Called whirlpool, stated issue they can not provide SR#s Non repairable out of warranty"
Jason N.
WASHER MAYTAG MVWB766FW1 "Cc unit not able to start cyclesCustomer states unit will not restart a cycle if needing to stop in mid cycle. Unit beeps and shuts off. Also unit no longer responds when trying to change settings. Ran diagnostics found codes f7e0 for loss of power, and f5e1 for lid latch fault, lid is up. Replaced latch using truck stock. Ran manual lid lock function test and auto test. Ran calibration. Op test good.; used 1 W10810403 (LID LATCH) from stock"
Corina B.
DRYER AMANA NED4655EW0 "Cc that the unit is not turning on, confirmed. Checked power going to the unit from L1 to N had 0V from L2 to N had 0 and from L1 to L2 0 V. Cust said that they had a power outage for a couple of seconds and after that dryer stopped working. Cust will need an electrician. Optest ok"
Gabriel P.
DRYER MAYTAG MEDB765FW0 Call whirlpool tech line spoke to jk he said customer could try using bounce sheets some dry sheets gets sticky and he should have that problem with does also I dry sheets gets stuck but there easy to pull out have customer pull it out unit is working as designed no reason to put same parts in cause is going to continue to do same thing opt test ok
Gabriel P.
DRYER MAYTAG MEDX655DW1 Replace parts opt test ok
Joe O.
WASHER MAYTAG MVWB835DW1 "Cc: clicking rattling noise, off balanceFound clicking noise is caused from drain pan under unit. Pan is warped in the middle pushing up towards the motor. Found error codes f0e3(overload) f8e6(water hazard) f9e2(water ring detected). Ran auto test and calibration. Pressure hose checks good. Unit is draining, water not leaking from water valve. Suspension checks good. Ran drain and spin. Unit is well balanced. Customer wanted to test with clothing in unit. Showed customer the unit hitting the warped pan. Unit functioning as designed. Op test ok"
Corina B.
REFRIGERATOR KITCHENAID KBFS25EWWWH9 Cc that the ice maker is not working but she can hear it cycling. Found that the unit is not getting water to it. Checked valve from home was closed. Open the water back up. Unit is getting water now. Cycle ice maker op test ok
Gabriel P.
DRYER KENMORE 110.8637911 "Found motor shaft broken replace from t/s,opt test ok ; used 1 279827, and 1 SENIORDISCOUNT (senior discount) from stock"
David R.
WASHER WHIRLPOOL MVWC565FW0 "Replaced parts. Tested, seems like push button is working correctly every time ran calibration. Op test ok"
Brian M.
RANGE WHIRLPOOL WFG525S0HZ1 Installed control Ran test OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Jeff M.
DISHWASHER GE GDT695SFL4DS Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Dan H.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Customer complaint that unit is not dispensing water and ice maker fell off, mount on ice maker is broken, bail arm is missing, found unit is not connected to house water supply, advised customer that they need a plumber to repair water line, unit needs new ice maker and bail arm; ordrng 1 4317943 (Ice maker) and 1 WP627792 (Bail arm), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DISHWASHER MAYTAG MDB8959SKZ0 The part came damaged I remove the metal crown off of the new pump and installed it on the old pump unit tested good
Dan H.
DISHWASHER KITCHENAID KDTM354DSS5 "Customer complaint that unit is not starting, started normal wash cycle, unit filled and began washing, repeated several times with same results, unable to duplicate the problem , unit is operating as designed"
Dan H.
REFRIGERATOR KITCHENAID KBBL206EPA01 "Installed new led modules, op test good"
Dan H.
REFRIGERATOR MAYTAG MRT311FFFH00 "Customer complaint of frost build up in freezer section , found fresh food section door gasket not sealing at lower left corner, applied petroleum jelly, door gasket sealing now, op test good"
Dan H.
DRYER MAYTAG MDG3758AWW "Customer complaint that unit is not starting, confirmed, motor just hums, motor is burning, unit needs new motor; ordrng 1 WP2200376 (Motor)"
Jeff M.
DISHWASHER KITCHENAID KDTE254ESS1 There was glass in the drain. I cleaned the pump op tested good
Joe O.
WASHER MAYTAG MHW5630HC "Cc: leakingRan diagnostics test cycle. Found when draining, drain overflowed. Needs plumber. Op test ok"
Joe O.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Installed crisper cover. Op test ok
Gabriel P.
RANGE KITCHENAID KSDG950ESS1 "Condenser fan making a clicking noise interment found convection blade having contact with metal plate also found convection shaft with little play all screws are tight in ordering part customer owes 129.60 on labor ; ordrng 1 W11414552 (CONVECTION 119.36), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Cc same issue, ice not dispensing. Found ice getting clumped up. Per notes from last tech he went over clumping of ice and emptying out the ice bin. The ice dispenser door seems to be closing but could periodically get stuck open and let warm air is. As of now turned FZ temp down and will have customer monitor. Op test ok"
Gabriel P.
WASHER ELECTROLUX EIFLS55IMB0 When arrive customer had 11 towels inside washer slowly start to drain check for clogged non needs drain pump customer will buy new
David R.
DISHWASHER MAYTAG MDB4949SKZ "Cc of noise, wanted to make sure lower sprayer arm was connected properly because it wasnt installed right, customer had to put on. Checked over everything. Ran auto cycle 2 times. Ran diagnostics cycle, components are working correctly. All normal sounds. Unit test good. Op test ok"
Jeff M.
DRYER SAMSUNG DV42H5000EWIA3 "Someone put a new heating element in. They wired it wrong and needs the whole heater assembly and a new wiring harness estimate only; ordrng 1 DC93-00466B (HARNESS ) and 1 DC97-14486A (HEATER), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
WASHER WHIRLPOOL WTW7300XW0 Cc of unit being loud Found issue to be bearings Inspected tub hub tub hub damaged as well needs tub hub and bearing ; ordrng 1 W10820039 (hub) and 1 W10435302 (bearing)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Fridge was in the garage,explain customer that it wont work good in the garage in the winter to temp on owners manual also if he puts it in the basement we can do further diagnostics"
Dan H.
RANGE AMANA AER6303MFS2 "Installed new cooktop, op test good"
Dan H.
DISHWASHER MAYTAG MDB4949SHZ1 "Customer complaint that unit is not starting, confirmed, found no power to unit, unit powered up when cord was jiggled, advised customer that they need an electrician to correct power supply, unit is operating as designed"
Jeff M.
WASHER GE WJRE5500 G2 WW "The service lights on the motor is not blinking it is receiving 120 V. Needs a new motor estimate only; ordrng 1 WH20X10058 (washer electronic in), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
RANGE KITCHENAID KSGB900ESS3 "Cc unit oven door gets too hot. Found when I pulled door from unit, that inner glass assembly not assembled correctly, large gap at inner glass panel all the way around door trim on the oven side of the door. Hot air will escape through this gap. Assembled door correctly, glass panels now in proper place. Ran bake test to 400 degrees. Temped oven door around perimeter after preheat. Outer door and handle 80 degrees or less, very little heat transfer. Op test good."
Brian M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Cc lights out Found freezer light not working Replaced using truck stock OP Test Ok ; used 1 W10695459 (LED MODULE) from stock
Gabriel P.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Waiting on a part but customer had questions about frost building sound left door advise him that the door may have been left open to cause that issue,opt test ok ; O-emld tckt"
David R.
DISHWASHER WHIRLPOOL n/a "Called customer he said he just bought unit 2 weeks ago, has not worked right since the start. Asked about POP does not have it. He will call up to Menards and try to get paperwork. If not will have to get physical receipt so not to pay SVC. Customer will call into office to let know whats going on. As of now will let customer call in to reschedule ; saved tckt"
Jason N.
DRYER MAYTAG MGDB765FW0 "Cc unit door comes open during cycle, also possible rustAdjusted/opened strike up for a firmer latch pressure. Ran dryer op test for 10 min. Door stayed closed. Customer also questioned the discoloration on the rear of the bulkhead where the air duct is located. Advised customer this is normal as it will discolor due to heat. Op test good."
Jeff M.
RANGE WHIRLPOOL WFE550S0HZ1 "I found the terminal block fried installed wiring harness and new power cord unit tested good; used 1 8171385RC (3 PRONG RANGE CORD), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"
David R.
DISHWASHER GE GDF520PGJ5WW "Cc of noise. Started unit up to verify noise. Coming from was pump motor. Pump comes as kit. Will need to removed unit from under counter. Gave estimate to customer, customer paid SVC, do not order parts ***would schedule as a 2 count if customer calls for repair; ordrng 1 WD26X23258 (pump wash kit), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WALL OVEN KITCHENAID KEBS208DSS10 Installed door hinges. Op test ok
Brian M.
DRYER MAYTAG MGDX655DW2 Installed relay and knob OP Test Ok
David R.
RANGE KITCHENAID KSEG950ESS1 Cc UI will not display anything. No display but when you press the options you can hear it activating. Did a web inquiry. Parts are under 60 months ex warranty. Ordering console ; ordrng 1 W10915815 (panl-cntrl)
David R.
WASHER KENMORE 2671532210 "Cc unit is not washing. Status lights, On light is solid staying on, wash and spin light is flashing. Customer said they found some cut wires and spliced and put them together. No wiring diagram found on unit. Called GE techline, tech said they dont service this Kenmore. Told me to call SEARS.Took pics of wires that were cut. ; saved tckt"
Brian M.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Cc fridge isnt working right Fridge is in cold garage Advised customer that when temps are to low outside fridge will not function properly due to ambient air fridge essentially shuts down because it thinks its already cold Customer will move fridge inside to make sure its working
Jeff M.
WASHER MAYTAG MVWB835DW4 Installed new part unit tested good
Jeff M.
WASHER MAYTAG MHW5630HW2 unit functions theres no error codes customer states that more often than not it will finish a cycle in the clothes will not be spun out needs a new control board theres a service pointer talking about the machine not balancing loads properly; ordrng 1 W11322901 (cntrl-elec)
Corina B.
RANGE KITCHENAID KFGD500EBL00 "Cc that the upper oven is not working. Confirmed issue. Plugged watt meter, 0 amps, found igniter week. Replaced igniter from T/S . Preheated unit to 350*. Op test ok; used 1 12400035 (IGNITER) from stock"
Jeff M.
WASHER MAYTAG MVWB835DW1 The unit had a off balance code and overload code I cleared the codes recalibrated the machine unit tested good. Explained proper loading management
Brian M.
N/A N/A n/a Customer stated he already had service yesterday by another company
Gabriel P.
RANGE WHIRLPOOL WFG550S0HZ1 "Right hinge damage ordering customer said is under a year warranty but cant find receipt advise her wants she find it to send it in ; ordrng 1 WPW10299224 (hinge-door 44.25), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Jeff M.
RANGE KITCHENAID KSDG950ESS0 The keypad displays an F2 keypad disconnected but it partially works. Customer also told me do not turn the fan on because it will not turn back off indicating a relay issue. Needs new UI and main control ; ordrng 1 W10915031 (panl-cntrl) and 1 W11100515 (cntrl-elec)
Joe O.
DISHWASHER MAYTAG MDB9959SKZ0 "Ui did not come with ui board or jumper. Ordering ui and jumperUi board and jumper show out of stock, office to reschedule.; ordrng 1 W11084865 (JUMPER) and 1 W11414079 (UI)"
Jason N.
WASHER GE GTW750CSL1WS Installed new basket and hardware. Ran spin and drain test at max speed w/4 large wet towels. Unit op test good.
Joe O.
WASHER MAYTAG MVWB766FW1 "Cc: long fill error, continues to happenFound error f0e3(overload), f8e1(long fill), f8e6(water hazard). Found pressure hose is not kinked or damaged. Found drain is installed correctly. Ran auto test. Found all valves are working in diagnostics, unit is draining. Ran normal cycle. Unit started to fill then stopped. Water valve is receiving 120v, solenoid not opening. Needs water valve.replaced water valve. Ran auto test and calibration. Ran normal cycle. Op test ok; used 1 W11165546 (VALVE7988) from stock"
David R.
DISHWASHER GE DDT595SSJ5SS Cc unit not draining. Can feel drain pump humming. Removed pump. Found debris inside binding up pump. Removed. Tested. Working correctly. Op test ok
Jason N.
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Cc unit door handles uneven.Adjusted door handle levels to customer satisfaction. Customer also states she noticed a small nick in the corner of ff door. Confirmed very small nick in enamel. Advised her we could replace the door or try touch up paint. Ordering touch up paint. Customer will apply herself.; ordrng 1 72017 (touchup wht)
Joe O.
COOK TOP WHIRLPOOL KGCS105GSS2 "Unit was working upon arrival. Advised customer. Also advised customer the screws holding burner heads on are seized in place and could result in needing other parts; saved tckt"
Corina B.
MICROWAVE KITCHENAID KHMS155LSS0 Cc glass door fell off. Took pictures will need a new outer frame. Is not longer available. ; ordrng 1 8184319 (Outer frame)
Corina B.
WASHER MAYTAG MVWC565FW1 "Cc that the unit is making a grinding noise and that the unit is leaking. Ran diag found error codes F7E1 BASKET SPEED FAULT, cleared out and ran thachometer, pass. Water going to the unit was off. Unit is leaking from hose. Will need new hose cust will replace. Ran auto test is squealing when is spinning. Unit will need cam , belt and motor.; ordrng 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11026785 (Motor)"
Corina B.
MICROWAVE OVEN C KITCHENAID KOCE500ESS09 CC that the microwave door does not shut. Called t/l to check to make sure the door is level and the inner frame. ; ordrng 1 W10687342 (Inner door)
Corina B.
WASHER WHIRLPOOL WFW6620HC0 "Cc that the unit got really loud and it started shaking a lot, Cust found like a dust and collected. ; ordrng 1 W11287253 (Assembly tub) and 1 W11314648 (Bellow) and 3 W11314651 (Screw)s and 1 W11314650 (Counterweight)"
Corina B.
WASHER MAYTAG MVWC415EW1 "Cc that the unit is making a loud noise and it does not pass rinse unless they put unit into a rinse and spin cycle. Ran diag found F7E1 - basket speed fault. Ran tachometer test, no good. Lid lock is good. Put unit into a spin it was super loud. Unit will need shifter and gear case.; ordrng 1 W11481722 (Shifter) and 1 W11454372 (Gear case), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
RANGE WHIRLPOOL MER6600FZ2 Cc that the unit is taking too long to heat it never reaches the 350*. Found wire that goes to the heating element on the left side of the unit pinched. Bare wire touch the frame. Will need control and harness. ; ordrng 1 W11092468 (Control) and 1 W11134676 (Harness)
Jeff M.
DRYER MAYTAG MED6230HW1 Installed new part unit tested good
Joe O.
DISHWASHER WHIRLPOOL WDT730PAHW0 Cc: adjuster wheel brokeNeeds adjuster kit.Adjuster kit shows out of stock. Office to rescheduleCustomer showed pop; ordrng 1 W10712395 (adjuster)
Jeff M.
DISHWASHER MAYTAG MDB4949SHB0 I found the motor was unplugged from the control board I plugged it back in unit tested good
Brian M.
DISHWASHER WHIRLPOOL WDF540PADM3 Installed new pump New sump will not run getting proper voltage but unit will not go Need to reorder sump ; ordrng 1 WPW10605059 (pump&motor)
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit tested good
Joe O.
REFRIGERATOR KITCHENAID KRFF305ESS00 "Installed ff door gasket, steamed gasket. Op test ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Cc of leak Found drain tube clogged Cleared drain OP Test Ok
Joe O.
DRYER GE GTD65EBSJ3WS "Cc: cord will not stay attachedFound terminal block stripped out. Needs terminal block.; ordrng 1 WE4M325 (TERMINAL BLOCK2841), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DRYER MAYTAG MGDX500XW2 "Cc unit making a pounding noiseFound drum thumping in cycle. Unit needs rollers. Replaced rollers, belt and idler pulley using truck stock repair kit. Ran op test, no abnormal noises heard. Op test good.; used 1 4392067 (DRYER REPAIR KIT) from stock"
David R.
WASHER MAYTAG MVWB835DW4 "Cc of noise, showed video. Sounds like something stuck in drain pump. Removed pump, found a nail inside, removed, hooked everything back up. Tested in diagnostics. Good. Op test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Filter housing not realizing pressure when filter is inside but when is out it has pressure need filter housing ; ordrng 1 WPW10121140 (housing), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR GE GSH25JSDBSS Found drain tube iced over Cleared tube OP Test Ok
David R.
DISHWASHER KITCHENAID KUDS35FXSS8 "Cc unit is turning off within a couple of mins of running. Confirmed, put on Light/China cycle option. Unit ran for 4 mins then turned off and proceeded to drain. Went into diagnostics 8-2, 10-1, 6-1, 6-6 error codes. Called techline JK, went over symptoms. Said most likely its the low voltage component shorting out, OWI sensor. Unplug and run, if it doesnt cut off then replace sensor. If not replace control; ordrng 1 W10479761 (cntrl-elec) and 1 WPW10705575 (sensor), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc bottom of unit is gradually filling up with water. Ran diagnostics, found codes 6-4 for float switch open and 5-1 for door stuck open. Did not see any water in bottom of unit at this time. Found no loop in drain hose under sink. Added loop to drain hose. Also advised customer to ensure disposal is clear to avoid back flow into unit. Replaced inlet water valve using customer supplied pre Id part. Ran diagnostics cycle to clear codes. Op test good."
David R.
REFRIGERATOR KITCHENAID KUDR204ESB00 "Wrong part sent out, display needed. Right part number but packaged wrong. Ordering display. Took picture or wrong part sent out. ; ordrng 1 W10796879 (display)"
Jason N.
DRYER GE GTD33EASK0WW "Cc unit needs timer replaced.Replaced timer and knob using customer supplied parts. Ran dryer op test, good heat and time advance. Op test good."
David R.
WASHER WHIRLPOOL WTW4816FW2 "Cc unit is going off balance and shaking around everywhere, showed me crack in basket. Seems like when you push down on basket suspension is a little weak. Off balance error code. Parts covered. Order control, basket, suspension rods, spanned nut and drive block, rusted. Everything comes off easy. Parts covered; ordrng 1 W10554251 (spin basket) and 1 W10780045 (suspension) and 1 W11170319 (cntrl-elec) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)"
Dan H.
WALL OVEN GE JGB850EEF3ES "Customer complaint that upper oven is not heating, Confirmed, found igniter not glowing, igniter is receiving 120vac, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
Brian M.
DISHWASHER MAYTAG MDB4949SHZ1 Cc unit not starting Ran test cycle no issue found Ran diagnostics no errors Ran test cycle again Could not duplicate a issue at this time OP Test Ok
Jason N.
WASHER MAYTAG MVWX500XW2 "Cc unit making a boom noise periodically and not washing clothesFound impeller washplate free spinning, pulled an found washplate splines stripped. Unit needs washplate. Ran auto test cycle, no abnormal sounds heard. Customer stated sound unit is making is when I starts into a spin. If clothes are not distributed correctly, tub may make contact with cabinet. Checked suspension, checks good. Due to washplate not working, clothing may be wet and dry in tub causing offbalance situation. ; ordrng 1 WPW10553968 (washplate12087), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER WHIRLPOOL WFW95HEXW2 "Cc: error codesFound unit will power on but will not run the cycle. Found error code f6e1(communication error between mcu and customer). Found door switch is functioning. Found control is receiving proper power, and has 3vdc and 12vdc. Basket spins freely. Testing mcu unit will not run through quick test cycle. Unable to test voltages to motor. Needs control(ccu)Advised customer could also need mcu but could not test because unit is not runningCustomer does not want to repair at this time"
Joe O.
WASHER WHIRLPOOL WTW7000DW4 "Cc: noisesFound rattling noise coming from drain, pulled drain pump, found small nail in drain. Removed nail. Ran auto test and calibration. Op test ok"
David R.
FREEZER FRIGIDAIRE FFU12F2HW8 "Replaced part. Found a little frost on evap cover, steamed off. Tested, good. Customer to monitor. Op test ok"
Corina B.
REFRIGERATOR KITCHENAID KRFF507EWH01 "CC that the unit is not cooling and that theres no light on freezer. Found unit unplugged, plugged back in. Freezer light does not work compressor kick in. Waiting about 20 min to see evaporator. Replaced module light from T/S. When running diag unit said PO. Will need main control and user interface. ; ordrng 1 W11089931 (Ui) and 1 W10843055 (Control), used 1 W10695459 (Module) from stock"
Gabriel P.
FREEZER UPRIGHT WHIRLPOOL WSZ57L18DM03 Call tech line spoke to jowell hes said they cant do anything cause damage warranty is only for 30 days
Corina B.
DRYER WHIRLPOOL WGD5100HW0 Replaced the ui. Optest ng. Dryer does not turn on. Except in diag. Installed old ui unit turned on. Will need a new ui; ordrng 1 W11419056 (Ui)
David R.
RANGE WHIRLPOOL WFG525S0HZ1 "Replaced parts. Turned oven on to check, tested, good. Everything sounds normal. Op test ok"
Corina B.
OTR MICROWAVE WHIRLPOOL WMH32519HZ3 Replaced the ui and control. Optest ok
Brian M.
WASHER MAYTAG MHW5630HW0 Cc of excessive vibrations Service pointer W11445524States to replace control board ; ordrng 1 W11322901 (cntrl-elec)
Dan H.
RANGE WHIRLPOOL AGR5330BAS3 "Customer complaint of damage to back, unit still in shipping packaging, unable to get pic of model/serial tag, found igniter wires/valveless cover dented, installed new cover, op test good"
Corina B.
WASHER WHIRLPOOL WTW5000DW3 Replaced the main control. Optest ng drain pump stays running. Replaced the drain pump from surplus t/s. Ran a calibration. Brought core back for return. Optest ok; used 1 W11399437 (Drain pump) from stock
Dan H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Installed new evaporator fan and air damper, op test good"
Joe O.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Cc: will not maintain tempsCustomer states the freezer wall freezes over. Found temps at 5 in freezer and 39 in ff section. Entered diagnostics, all thermistors pass. Found loose connection on defrost heater. Re connected, unit would not heat. Ohmed out evap thermistor. Control intermittently sending power to defrost heater. Needs control, evap harness and evap thermistorControl shows out of stock. Office to reschedule; ordrng 1 W11196400 (cntrl-elec) and 1 W11342162 (HARNESS) and 1 WPW10384183 (thermistor)"
Corina B.
REFRIGERATOR WHIRLPOOL WRS321SDHW05 "Cust showed pop, sent pic CC that the doors are not level and the left door is dented. The receipt has a discount for the dent. Advised cust whirlpool will not pay for a door. Tried raising the right door will fall off the hinge. No feet to raise . Checked the floor not level. Advised cust can not level the doors."
Joe O.
REFRIGERATOR KENMORE 106.5113921 "Cc: clicking noiseFound damper noise. Needs damper; ordrng 1 W11164593 (diffuser5534), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR GE GSS25QGTAWW Installed filter head Freezer door water line frozen Advised to leave open so it can defrost ; used 1 SHIPPING (shipping and handling) from stock
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace ui,opt test ok"
Jeff M.
WASHER AMANA NFW5800HW0 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Dan H.
REFRIGERATOR WHIRLPOOL KRSF505ESS01 "Customer complaint that unit is not cooling, fresh food section and freezer section temperatures at 72 degrees, no frost pattern on evaporators, found no refrigerant in the system, nitrogen tested system, found unit leaking from fresh food section evaporator cap tube inside liner, called whirlpool techline spoke to stirling, safety team is already processing it as scrap, theres nothing more techline can do, techline notated broken cap tube; O-emld tckt"
Jason N.
REFRIGERATOR MAYTAG MFF2558FEZ05 "Cc unit not making iceCust stated unit hasnt made ice in about a month, also the freezer light will intermittently work. Checked freezer light switch, found nc contacts intermittently making contact, no contacts are open in both positions. Unit needs freezer light switch. ; ordrng 1 W11396033 (SWITCH)"
Dan H.
DISHWASHER KITCHENAID KDTE334GBS0 "Installed new user interface , op test good"
David R.
OTR MICROWAVE WHIRLPOOL MH9181XMT0 "Cc unit not heating, sizzling sound. Took off control panel, can hear electrical sizzling coming from invertor board. Can also smell a little hint of burning, did not run it for long. Talked to CP. Unit is 17 years old. Would replaced invertor and mag at same time. Gave customer estimate. Customer paid SVC, do not order parts ; ordrng 1 8206317 (magnetron) and 1 W10217710 (inverter), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER MAYTAG MVWB765FC3 "Installed new control, user interface , and lock, op test good"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Found temperature on freezer 70 degrees and fridge 70 degrees found no frost pattern on evaporator and compressor amp was 120 and is over heating; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W11092625 (compressor)
Jason N.
MICROWAVE KITCHENAID KMBP100ESS01 "Installed ACU, ran heat test, op test no good, line fuse blew. Installed breaker tester inline. Reran heat test, inverter board arced underneath, blew a piece of circuit trace off. Possible bad solder joint on inverter board? Replaced inverter with original inverter. Reran heat test, 10 seconds then 1 min. Good heat. Op test good. Replaced line fuse using truck stock. ; used 1 W10138793 (FUSE, MICROWAVE) from stock"
Jeff M.
RANGE WHIRLPOOL WFE540H0ES1 "The heating element failed customer put the heating element out with a fire extinguisher. Estimate only; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DISHWASHER AMANA ADB1400AGS1 "Cc: not washingRan test cycle. Unit fills, but not washing. Found sump receiving proper power. Needs sump assembly; saved tckt"
Jason N.
WASHER MAYTAG LAT8824AAM Installed lid switch assembly. Ran wash test then spin/drain. Op test good.
Dan H.
RANGE WHIRLPOOL WFG505M0BS3 "Installed new control, op test good"
David R.
WASHER MAYTAG MVWB880BW0 "Cc of loud noise. Tested unit in spin mode. Bad bearings. Ordering bearings and hub. **scheduling as 3 count just Incase something pops up while repairing; ordrng 1 W10435302 (bearing) and 1 W10820039 (hub), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DISHWASHER KITCHENAID KDPE234GPS0 "Installed door hinges, latch and detergent dispenser. Door close and latch test good. Op test good."
Jason N.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Cc unit not washingRan diagnostics, found codes 4-3 for motor not running, and 7-1 for no heat. Wash motor not running in diagnostic cycle. Unit needs pump/motor assembly. ; ordrng 1 W11025157 (pump&motor)"
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Replaced Icemaker, tested, cycled and called for water. Op test ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Cc unit not running after power outage Found lights to be on but no fans But in service mode ran test 3 for fans nothing Unplugged unit and plugged back in Normal operation returned OP Test OkAdvised to watch
Brian M.
DISHWASHER WHIRLPOOL MDB8959SKZ0 Cc unit not draining Found chopper broken off Removed chopper pieces ran test cycle OP Test Ok Advised customer on what happened he does not want another one installed with the chopper does not want it to keep happening
Joe O.
DISHWASHER WHIRLPOOL WDT720PADM1 "Cc: not cleaning properlyFound error codes f6e6(cool water) and f7e1(no heat). Found cold water at the start of the cycle. Found unit is not washing. Checked power to sump. Sump receiving proper power. Needs sump assemblySump shows out of stock, office to reschedule; ordrng 1 WPW10671941 (pump&motor)"
Corina B.
DISHWASHER KITCHENAID KDFE204KBL0 "Cc that when unit was delivered some parts fall inside tub from the third rack, Cust did not want to use unit until it was good. Checked parts found one bracket backwards corrected issue. Checked install on unit is good. Tested unit is running good. Noticed that the insert was missing, ordering insert. Cust can install. ; ordrng 1 W11165093 (Insert)"
Brian M.
DISHWASHER WHIRLPOOL WDF520PADM5 Cc unit not washing Ran test cycle both spray arms are moving Unit has plenty of pressure Can not duplicate a washing issue OP Test Ok
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Door was damage but it was not needed found insulation preventing door flapper closing correct issue clear insulation and inserted 2 tspn of water it did not when thru,opt test ok"
Gabriel P.
RANGE MAYTAG MER6600FB2 Element burner probe was damaged replace opt test ok
Gabriel P.
REFRIGERATOR WHIRLPOOL FD5FHAXVY06 Found drain pan clogg steam out opt test ok
Jeff M.
DISHWASHER WHIRLPOOL MDB4949SHZ0 The motor is failing needs replaced; ordrng 1 WPW10591570 (pump&motor)
Corina B.
WASHER MAYTAG MVWB766FW0 Replaced the water valve. ui and main control. Ran a calibration. Started a normal cycle. Brought core back for return. Optest ok
Jeff M.
DISHWASHER FRIGIDAIRE FGID2466QF4A "The sump motor is failing est only ; ordrng 1 154853801 (motor & pump assy), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL WDTA50SAHN Found motor humming but getting 120 check voltage to heater 0 voltage customer had power outage it may took control ordering both parts found error code 4-3 motor not running and 7-1 heater not heating ; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
Jeff M.
REFRIGERATOR KITCHENAID KRMF706EBS01 I install the new parts unit tested good except for the lights the lights never came back on. Theyre still out. Customer is OK with that. But we should reimburse her the cost of the LED board. Because the fridge can run without it. And the lighting is still out there for the lighting is not fixed but she is OK with that.; used 1 SHIPPING (shipping and handling) from stock