Local Reviews
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Arthur V.
WASHER MAYTAG MVWC555DW0 Found unit needs a washplate. Current one is stripped out causing issue. Cust to call back if repair is wanted.
Corey L.
DRYER MAYTAG MAV6457AWW "Installed new pulley, lubricated, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Replaced part listed, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRS526SIAE00 "Installed air diffuser, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Customer complaint water leaking out of deli drawer onto floor, confirmed, found ff evap drain full of ice, drain clogged with piece of styrofoam, cleared, cleared ice and water, found thermistor in the wrong place also, corrected thermistor, left water mat"
Brian M.
REFRIGERATOR WHIRLPOOL WRB119WFBM00 "Cc of no cool Found freezer freezing Ran forced defrost no amp draw Removed thermostat and jumped together amp draw showed Needs thermostat Truck stock no good Needs thermostat ordered ; ordrng 1 WP10442411 (thermostat), used 1 WP10442411 (THERMOSTAT) from stock"
Gabriel P.
RANGE WHIRLPOOL MGR5765QDQ "The orifice tube was clogg with debri,un clogg,opt test ok also adjust flame on burner also check oven bake to 350 wants preheat wait it 10 minutes so heat will circulate all around oven check temp on a cookie sheet 395 perfectly fine opt test ok"
Jeff M.
WASHER GENERAL ELEC GTW460ASJ4WW The hot water was off
Brian B.
DRYER MAYTAG MDE6460AYW "Machine making a thumping noise. Also, one drum baffle is missing and customer said it is not drying as it should. Found worn drum rollers, idler pulley and belt. Also, customer needs to have vent cleaned out by vent cleaning co. Will give est. customer does not want to repair. Do not order parts. Paid ser call."
David R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 No error codes. Ran service test mode. Heater is working properly. Op test ok.
Jeff M.
WASHER KENMORE 110.2892279 The unit isn’t lvl the inner drum is leaning towards the front I leveled the machine the best i could The rear has auto leveling feet but because the slanted the floor they really just needs shimmed
Robert A.
WASHER MAYTAG MVWB750WQ00 "Ran unit found unbal load and rps failure, tightened stator and rotor, ran diognostic cycle, good, ran drain and spin, good, op test ok"
Robert A.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed fan/harness, op test ok"
Arthur V.
WASHER WHIRLPOOL WTW4816FW2 Found unit with a long fill no fill error code. Found water valve just trickling in. Needs water valve. Used my truck stock and did not get it back yet ; ordrng 1 W11210459 (WATER VALVE )
Brian B.
RANGE KITCHENAID KFGD500ESS04 "Lower over keeps tripping breaker. Placed amp probe on lower Ignitor. Set to 350. After 1 minute, amperage at 2.6. Too low. Replaced Ignitor from t/s. Plugged range into killawatt meter. Amperage never over 3.49amps. Also, turned upper oven on. Never went over 7 amps. Both ovens heated to 350 without tripping breaker. Machine working properly. Op test ok.; used 1 12400035 (IGNITER) from stock"
Robert A.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Installed control and panel, ran diognostic cycle, op test ok"
Gabriel P.
WASHER MAYTAG MVWX655DW0 "Ran diagnostics f2e1 stuck key,f7e1 basket speed fault ,motor drive shaft is broken customer has a 10 year warranty on motor drive .off, To order part ; ordrng 1 W11283592 (MOTOR DRIVE )"
Robert A.
MICROWAVE GE ZSC1201NSS01 "Found no display no display, no response from dial, cycled power to unit, all working, op test ok"
Brian B.
WASHER WHIRLPOOL WFW94HEAW0 "CC of leaking under machine. Ran co test cycle. Removed back and top. Completed without any leaking. Ran a rinse and drain.. found tear in bellows. Will give est. customer does not want to repair at this time. Paid sc, good for 30 days, do not order part."
Jeff M.
DISHWASHER WHIRLPOOL WDT750SAHZ The cust was not using rinse aid and running the unit at night unit op tested good. Some of the clips are missing ; ordrng 1 W10795980 (PLASTIC BUTTON ) and 2 WPW10508950 (RIAL CLIPS)s
Robert A.
REFRIGERATOR GE DSD26DGWABG "Installed evap fan lights and bipass, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER AMANA NTW4516FW1 The unit has a pressure sensor fualt the unit needs a new control ; ordrng 1 W11124710 (CONTROL )
Macaulay G.
DISHWASHER KENMORE 665.12763K312 Corrected door alignment issue.
Macaulay G.
WASHER WHIRLPOOL WTW5600XW0 "All tested ok. Ran calibration. Explained that if this occurs again, to hold the start button for 10 seconds."
Jeff M.
REFRIGERATOR MAYTAG MFI2570FEZ02 The ice bin is broken I removed the bin and clean the ice out. But the flap that changes it from crushed to cube is busted. The unit needs a new bin cust can install. ; ordrng 1 W11185686 (ICE BIN)
Brian B.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "CC of water coming out of Icemaker facia and not making much ice. Checked temps. 2 deg freezer, 38 ff, 6 icebox.. temps are good. Ran diag , step 56, error codes, E2 code, motor lost home position. Will need new Icemaker. Office to order part. ; ordrng 1 W11188383 (ICEMAKER)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT111SFDM03 The unit has a lil bit of frost by the fan the heating circuit tested good couldn’t find a reason for moisture customer may of possibly left the door open
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced ice maker fill tube. All tested ok.
Robert A.
REFRIGERATOR MAYTAG MSD2456GEW "Found i/m arm out of place, corrected, op test ok"
Jeff M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Installed new part unit op tested good
Corina B.
COOPTOP GAS WHIRLPOOL WCG97US0DS00 Replaced the parts listed. Optest ok.
Corina B.
MICROWAVE WHIRLPOOL WMH32519HV Replaced the parts listed. Optest ok. Cust is not happy with the touch up paint.
Corina B.
REFRIGERATOR KITCHENAID KRSC503ESS00 CC that the unit is not cooling. Ff and fz 65. Did not see any leaks. Tapped the system low side -20 psi high side 150 psi. Added 3 oz of Freon. Low side -20 psi high side 175 psi. Ran set 4 checked frost pattern. there is a restriction in the system. Can not replace the filter due to not enough line with having a lockring. Called t/l tbor file # 7723285236. They are sending for review. Due to not enough steel line.
David R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 FF section. Top shelf 45F bottom shelf 40F. Ordering damper. Dispenser dripping after you take water away. Ordering separator. ; ordrng 1 W10555984 (grille) and 1 WPW10353552 (separator )
Corina B.
OTR MICROWAVE MAYTAG MMV4205FZ-0 CC that when you open the door the light does not come on all the time. Will need the door switches. Replaced the door switches from t/s. Optest ok. ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS 6132) from stock
Macaulay G.
REFRIGERATOR KITCHENAID KRMF706EBS01 Not making ice. Has open ice maker thermistor and ice maker fan is not running at full pace. Office to order fan and ice maker.; ordrng 1 W10846539 (evaporator fan blade) and 1 W11188383 (ICE MAKER)
Dan H.
REFRIGERATOR KITCHENAID KSCS25FVMS02 "Installed new valve, op test good"
Macaulay G.
OTR MICROWAVE ELECTROLUX EI30BM60MSA "Latch hook it worn. Switch are not making complete contact. Display is not illuminating. Door is cracked. Make control is not turning cooling fan on. Office to order all switches, latch hook, door assembly, and pc board. ; ordrng 2 5304464099 (switch)s and 1 5304488347 (pc board) and 1 5304503310 (door assembly) and 1 5304509457 (LATCH HOOK) and 1 5304509458 (SWITCH) and 1 5304509459 (SWITCH)"
Macaulay G.
WASHER MAYTAG MVWB835DW2 Gear case shaft is seized to tub. Office to order gear case. ; ordrng 1 W10811956 (drum assy)
Dan H.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint that unit is not filling with water, started normal wash cycle, unit filled to normal water level, unit is operating as designed, unit is sitting on 2x4’s, advised customer that unit should be on solid floor"
Jeff M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 The water valve is cracked needs replaced ; ordrng 1 W10872255 (WATER VALVE )
Dan H.
DISHWASHER KITCHENAID KUDS40CVSS4 "Customer complaint of loud buzzing sound, ran test cycle twice, started normal wash cycle, no unusual noises heard, unable to duplicate the problem, unit is operating as designed"
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Machine functioning correctly,put it into a drain spin cycle and click twice took few second to start spinning and draining for this is normal explain manager and show her that it was working opt test ok"
David R.
REFRIGERATOR GE GNE26GSDDSS Replaced ice maker. Op test ok.
Paul P.
WASHER WHIRLPOOL LSR8444LQ0 "Replaced dogs in agitator, washer now operating properly.; used 1 80040 (DOGS. 4.33) from stock"
Paul P.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Replaced flat LED lens in refrigerator. Tested lighting, working properly now."
Paul P.
RANGE WHIRLPOOL KSEG700ESS2 Replaced infinite switch for right rear burner. Oven is operating properly now.
Corina B.
WASHER WHIRLPOOL GSW9800PW2 "CC that the unit will not spin.started a load filled, agitate. Started a spin cycle, unit tried to spin. Checked the agitator dogs, good. Checked the lid lock. Will need transmission, clutch and brake drive tube. Called SM to order parts; ordrng 1 285785 (clutch) and 1 3360629 (gear case) and 1 W10820043 (brake & drive tube)"
Paul P.
WASHER WHIRLPOOL WTW8500DC3 "Replaced water valve assembly. Ran diagnostic on washer, now sensing temperature and operating properly."
Dan H.
REFRIGERATOR KITCHENAID KBSD608ESS00 "Installed new control, op test good"
Paul P.
RANGE WHIRLPOOL WFG320M0BS3 "Repaired loose handle on oven, oven handle now working properly."
Robert A.
WASHER MAYTAG MHW5500FW1 "Ran diognostics 8-3 overflow condition, cleared pressure hose, ran test cycle, op test ok"
Corina B.
DISHWASHER WHIRLPOOL WDF550SAHB "Cust showed pop, sent pic. CC that the soap does not dissolve. Started a normal cycle filled then drained. Would not turn off even when opening the door. Will need a new control. Called SM to order part. ; ordrng 1 W11230393 (UI) and 1 W11230457 (CONTROL )"
Dan H.
DISHWASHER KITCHENAID KDTE104ESS3 "Installed new inner door, op test good"
Dan H.
RANGE JENN-AIR JES9800CAS01 "Customer complaint that some buttons on user interface are not working, confirmed, unit needs new user interface ; ordrng 1 W10314417 (panl-cntrl 288.30), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER WHIRLPOOL MVWX655DW1 "Replaced gear case, belt, and drive pulley. Ran calibration cycle. All tested ok."
Macaulay G.
RANGE KITCHENAID KSIB900ESS1 Replaced console and main console. All tested and preheated ok.
David R.
WASHER GE GTW330ASK0WW "Customer put clothes in, washer filled. She saw a flash. Washing machine totally dead. Outlets around washer are working, plugged unit up to different outlets, nothing, no power, no lights coming on. Checked main control no green light, checked drain pump less than 1 ohm. Ordering pump and control.; ordrng 1 WH18X28174 (CONTROL ) and 1 WH23X27574 (PUMP DRAIN)"
Dan H.
DRYER WHIRLPOOL WGD7300DW3 "Customer complaint that unit is not starting, found no buttons on user interface responsive, unit needs new user interface and control; ordrng 1 W11126816 (user interface ) and 1 W11126817 (CNTRL )"
David R.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced LED module. Op test ok.
Robert A.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Found drain pump humming, removed a piece of glass from pump, tested pump, good, ran diognostic cycle. Op test ok"
Dan H.
DRYER GE GTD33EASKWWW "Installed new thermostats, op test good"
Gabriel P.
REFRIGERATOR AMANA ABB1921BRM00 "Found evap build up with ice customer had had a power outage ,and temp on fresh food was higher but when came today it was cooling steam evap notice when had cooling off evap was still freezing the compressor was on there is a missed communication with the board if is turning compressor on with cooling being off ordering board and harness also freezer door is warped and crack ordering customer do have extended warranty took pictures ; ordrng 1 13024245SQ (dor-fip ss) and 1 WPW10422363 (harns-wire) and 1 WPW10503278 (refer elect cont brd)"
Dan H.
WALL OVEN KITCHENAID KODE500ESS01 "Customer complaint that display is blank, confirmed, control turned on when oven was pulled out a 1/2 inch, started bake for 350 degrees , unit heated, advised customer to have an electrician come to check junction box behind unit"
Corina B.
WASHER MAYTAG MHW6000XW2 "CC that the unit does nothing. Ran diag f6e1 COMMUNICATION ERROR BETWEEN CCU AND MCU. Checked the connections to the control. Checked the door lock, good. Checked the power into the unit 120 volts. Checked power into the control 120 volts. Will need a new control. Customer does not want to repair"
Corina B.
WASHER MAYTAG LAT2300AAE "CC that the unit does not agitate. Started a cycle, no agitation. Started a spin and it spun. The agitator shaft came out with the agitator. Can not repair unit. Tools are no longer available"
Robert A.
MICROWAVE JENN-AIR JMC9158BAS "Found wave guide burnt, end of mag burnt, mag chamber spotted/ pitted, Cavity non serviceablOp test okCust to replace; ordrng 1 DE63-00376A (WAVE GUIDE NLA 2540) and 1 WPW10126794 (MAG17494), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Check voltage to icemaker 0 v try jump start icemaker nothing after half hour being here found icemaker plug not connector all the way,connect icemaker harness it cycle to it home position and fills opt test ok"
Arthur V.
DISHWASHER KENMORE 665.12762K312 Replaced adjusters purchased by cust. Op test good Cycled unit no leaks found. Customer states this is intermittently happening. Advised to leave load in dishwasher if it leaks so we can see it for ourselves.
Corina B.
DRYER ELE MAYTAG MEDB765FW0 "Cust showed pop, sent pic. CC that the unit does not start all the time. Ran diag F2E1 User Interface (UI) Stuck Button. Checked the Activates Key Activation & Encoder Test, passed. Optest ok."
Dan H.
MICROWAVE WHIRLPOOL WMH73521CS3 "Customer complaint that unit does not turn off, fan is running when door is closed, door is falling apart, mounting tabs that hold inner and outer door together are broken, fuse blew during testing, ordering door, cams, and fuse; ordrng 1 W10450407 (harns-wire) and 1 W10860356 (door/mw)"
Corina B.
REFRIGERATOR KITCHENAID KFIS29BBMS00 CC that the fz is not cooling. Found the connector to the freezer has come unplugged. Connected the connector. Optest ok.
Macaulay G.
MICROWAVE GE JVM1860WF001 Needs louder cam assembly. Not repairing. Collected for service charge.
Paul P.
REFRIGERATOR WHIRLPOOL WRF989SDAH02 "Found shorted out LED inverter board. Office to order inverter board.; ordrng 1 WPW10306786 (invrtr-box 115.29), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER MAYTAG MVWC465HW2 Found water valve faulty. Needs replaced. Ditto on not getting my truck stock back; ordrng 1 W11210459 (WATER VALVE )
Jeff M.
REFRIGERATOR KITCHENAID KSSS48QMX03 Installed new part unit op tested good. Dan has the part n check
Jeff M.
WASHER WHIRLPOOL MVWB750WQ0 The unit has a f51 code the center bolt that holds the rotor in place was loose I added some lock tight unit tested good
Paul P.
WASHER GE GWLN2800D1WS Installed pressure switch and timer in washer. Tested fill level on rinse and drain cycles. Now filling at more consistent levels. Set down mitigation mat.
Paul P.
WASHER WHIRLPOOL WTW4616FW0 "Plugged in washer, stuck in suds lock. Took out of suds lock, ran service test mode on washer. Washer now working properly. Did not set down mitigation mat, washer is on pedestal near floor drain in basement."
Paul P.
MICRO OVEN WHIRLPOOL WMH53520CS7 "Door switch fault. Installed interlock kit from truck stock. Tested microwave operation, microwave is operating properly.; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Paul P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed friction sleeve on dishwasher, door operating properly now. Tech took door that was damaged, was sent for microwave."
Jeff M.
RANGE WHIRLPOOL WFC310S0ES1 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL WFW85HEFC1 The unit is leaking form the cold water valve
Paul P.
WASHER WHIRLPOOL WFW72HEDW0 "F8E1 error code found. Traced supply line, found cold water not coming in to washer. Turned on cold water, made sure the fill is working to washer. Washer is operating properly now."
Arthur V.
WALL OVEN ELE FRIGIDAIRE FEB556CETG THIS IS A SINGLE WALL OVEN. Found 120 v to clock timer. No response. Needs control Control no longer available as of 7-13. Part number 318010900— advised customer ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Robert A.
DRYER MAYTAG MGD5500FW1 "Found valve asm rattling, tightened, op test ok"
Robert A.
REFRIGERATOR WHIRLPOOL GI6FARXXQ06 "Found evap drain frozen, Replaced drain, cleared ice, op test okparts only to Special Project S38253.; used 1 W10619951 (TUBE-DRAIN) from stock"
Jeff M.
WASH/DRY STACK WHIRLPOOL LSE7806ACE The unit just stopped after he got done filling I found that the checks switch and the lid switch our engaging sometimes not all the time needs new switches; ordrng 1 WP207166 (CHECK SWITCH) and 1 WP208823 (LID SWITCH)
Dan H.
REFRIGERATOR KITCHENAID KSSS48QMX03 "Installed new control, op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
REFRIGERATOR GE PYE22PSHFSS "REF 05-15 bulletin for GE refrigerators, will need updated fan kit with SUM. Did not set down mitigation mat, refrigerator is not working properly.; ordrng 1 WR49X25197 (FAN KIT)"
Brian B.
REFRIGERATOR JENN-AIR JFD2589KEP "Replaced drain pan and pantry endcap. Set controls, op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
WASHER MAYTAG MVWB835DW3 "verified pop, sent pic. CC of strange whistle noise when spinning. Ran diag, no codes. Ran auto test, completed successfully. Ran drain and spin. All functions normal. May have been air rushing through holes in tub. Could not duplicate noise. Op test ok."
Brian B.
DISHWASHER WHIRLPOOL WDF520PADM5 "CC of no water and burning smell. Ran diag, 6-4 code, float switch open. Found piece of wine glass under float, holding it up. Cleared code and ran diag test cycle. All functions normal , op test ok."
Brian B.
WASHER MAYTAG MVWC565FW1 "Panel not responding, no lights. Checked outlet, correct.. checked voltage on control, 120v ac on j5.. green led not on. Per tech sheet removed j12 shifter connector, green led now on indicating 5vdc on control. Shifter is affecting dc supply voltages. Replaced shifter from t/s. Ran calibration and auto test, op test ok.; used 1 W10913953 (ACTUATOR) from stock"
Arthur V.
WASHER WHIRLPOOL WTW4616FW0 Unit had 1 error code f0e5 off balance load detected. Cleared code and performed a auto test cycle. Unit completed and passed. Ran a recalibration cycle and unit passed. Advised cust to make larger loads and to distribute them evenly.
Paul P.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Found FF temperatures out of range. Office order control, diffuser and control.; ordrng 1 W11203924 (CONTROL) and 1 W11216945 (DIFFUSER) and 1 WPW10384183 (thermistor)"
Arthur V.
MICROWAVE ELECTROLUX PLMV169DCD Needs door assy and hinge which door assy is no longer available. Unit is a 2005 talked to AB AB to take care of service.
Brian M.
WASHER MAYTAG MVWB835DW3 Installed control and console OP TEST OK ok Need to reorder Console one received is broken on left hand side 3 screws missing from console Needs console replaced ; ordrng 1 W11112656 (console)
Arthur V.
STACK W/D FRIGIDAIRE FLSE60RGS1 "Installed blower wheel. Op test good also installed a fastener which is not on this invoice. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found compressor running. Very warm. No cooling in either compartment Possibly no gas from factory. Talked to RA. Start with ordering a drier filter and charging unit. CFC TECH. EXTRA TIME ; ordrng 1 WPW10143759 (drier-uv)
Arthur V.
REFRIGERATOR MAYTAG MFI2269DRM01 Found bin full of ice (see pics) Customer states it took 9 days to get a full tray of ice ( they have not used any ). Advised customer how bail arm works and that the tray as it is right now is not producing ice because bail arm is lifted. Unit ice maker cycled while in the home Unit is working as designed
Arthur V.
WASHER ROPER RTW4516FW2 Found water valve clogged.order valve ; ordrng 1 W11210463 (WATER INLET VALVE )
Robert A.
WASHER WHIRLPOOL MVWB835DW3 "Ran diognostics, 0-3 overloaded, 04 water temp too hot for high speed spin, found hot and cold reversed, corrected, 7-5 shifter failure, tightened clutch and stator, shifter free, nubs on rotor warn, ran unit, ng, needs gearcase, clutch and rotor; ordrng 1 W10754448 (CLUTCH) and 1 W10811956 (GEARCASE) and 1 W10915701 (ROTOR)"
Robert A.
RANGE JENN-AIR JES8850CAS00 "Clock dim, ran diognostics, 1c2c, key bd shorted, needs control, panel, door hinges bent, needs hingesCust to let us know; ordrng 2 74011475 (HINGES 5160)s and 1 W10314415 (PANEL285.02) and 1 WP8507P226 (CLOCK266.96), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR WHIRLPOOL KRMF706EBS "Found ice on bottom of FF, leaking water onto floor. Buckled floor damage. Took back cover off and removed drain tube. Cleaned out debris and lint blocking it. Replaced. Steamed out drain. Op test ok."
Robert A.
WASHER GE GTW485ASJ1WS "Found adj damaged needs adjCust to let us know; ordrng 1 WH43X25447 (ADJ BASE42.89), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
REFRIGERATOR KITCHENAID KRMF606ESS00 "Installed evap fan, cleared ice, op test okStill needs drawer front and ui installed; schdld next appmnt for 11/1 THU !"
Corey L.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Installed sump assembly, op test good"
Brian M.
DISHWASHER KITCHENAID KDFE104DSS "Cc leaking water from front right bottom cornerRan test multiple times, could not reproduce leakRemoved door gasket and cleanedOP TEST OK"
Robert A.
COOK TOP KITCHENAID KCED600GBL00 Installed cooktop needs bezelsNote hole in stone too wide for cooktopCust to install parts; ordrng 5 W10853046 (BEZEL)s
Brian M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Cc frost in freezer and water dripping from fridge ice maker doorFound bottom freezer gasket not sealingCleared frost and ice from freezer compartment, steamed gasket back into shapeRemoved door ice maker and cleaned door gasket and recalibrated stop"
Corey L.
SXS REFRIGERATOR WHIRLPOOL WSF26C2EXF01 "Customer complaint ice not being made, confirmed found ice halfway ejected but stuck frozen to mold, jumped ice maker, ice maker failed, replaced ice maker with ts part, op test good; used 1 WPW10251076 (ICE MAKER ASSY) from stock"
Corey L.
WASHER WHIRLPOOL WTW7300DW1 "Installed new lid lock, ran verification cycle, op test good, hot supply hose is swelling and is about to burst, advised replacement ASAP, customer says he will today"
Corey L.
DISHWASHER KITCHENAID KDTM354DSS3 "Customer complaint rinse aid is not dispensing anymore because there is a film on the glassware, both dishwashers customer has started the film on glassware at the same time, customer is using a generic dissolving pouch type detergent, left customer with 2 samples of Finish tablets, advised customer to try these tablets to see if it is the detergent causing the filming, if problem is still present a dispenser will be needed, left quote W11032769; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Unit needs a diffuser Making alot of noise when opening and closing pop in sbwebb. ; ordrng 1 W11164593 (DIFFUSER)
Macaulay G.
DISHWASHER WHIRLPOOL DU1055XTVS1 "Water is only trickling into unit. And with proper water amount, unit is not pressurizing water. Unit will need valve and sump assembly. Customer does not want to repair."
Macaulay G.
WASHER WHIRLPOOL WTW5000DW1 Found unit out of balance and needed calibration. Leveled washer and ran calibration. All tested ok.
Arthur V.
DRYER MAYTAG MGDC300XW0 "Found neutral open on timer. Needs timer ; ordrng 1 WP8566184 (timer), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
M/W CONVECTION WHIRLPOOL WMH32519FZ0 "Replaced lamp holder, lamp, control, and display. All tested ok."
Dan H.
REFRIGERATOR MAYTAG MFD2561HES "Customer complaint that unit s not dispensing water, filter head is not allowing flow through to dispenser, unit needs new filter head and mount; ordrng 1 WP67001668 (plate- fil 7.21) and 1 WP67004106 (head- wate 62.38), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER MAYTAG MDB8949SBM2 "CC that the unit is leaking from the RT side of the dishwasher. Ran diag 6-1 Low/No Water (Mechanical Problem). Checked float switch, good. Ran a calibration no leaks. Started a normal wash ran for 20 minutes. Checked door seal, good. Door is latching. Drain hose has a high drain loop. Can not duplicate the problem. Optest ok."
Macaulay G.
OTR MICROWAVE WHIRLPOOL WMH31017FS0 Door not staying closed. Top inter lock cam was broken. Replaced from truck stock. All tested ok.; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock
Dan H.
REFRIGERATOR HOTPOINT HTM17CBTDRSA "Customer complaint that door gasket is torn, confirmed, unit needs new door gasket ; ordrng 1 WR24X10238 (gasket door ff 93.09), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DRYER WHIRLPOOL WED5000DW2 "Replace part,opt test ok"
Robert A.
RANGE JENN-AIR JES9800BAF "Found element broken, see pic, quoted svc and labor; ordrng 1 W10823692 (ELEMENT)"
David R.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Replaced covers, roller, and separator asm. Op test ok."
Dan H.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Customer complaint that unit is not making ice, confirmed, ice maker motor is recieving 14vdc, ice maker does not cycle, unit needs new ice maker ; ordrng 1 WPW10764668 (ice maker)"
Corina B.
DRYER MAYTAG LDG9606AAE Replaced the pulley. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Dan H.
GAS RANGE MAYTAG MGRH752CDS "Customer complaint that oven shuts off on its own, started bake for 350 degrees , unit heated up to 350 degrees, burner shut off, burner did not relight, unit quit heating and bake started flashing then display went blank, called whirlpool techline spoke to Kevin, says if control is recieving 120vac then control needs replaced , ordering control, file number 7723281914; ordrng 1 5701M754-60 (cntrl-elec)"
Gabriel P.
DRYER MAYTAG MEDB835DW4 "Found socks on blower,ran cycle after clear sock opt test ok"
David R.
WASHER WHIRLPOOL WTW5800BW0 "Ran service mode. Error code F0E2, oversuds. Talk to customer about HE detergent and amount. Found washplate stripped. All components look good underneath washer. Needs washplate and screw.DO NOT ORDER PARTS.; ordrng 1 W10772621 (screw 4.33) and 1 WPW10215115 (washplate 106.81), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 CC that the freezer is frosting. Found the lt side of the gasket not touching the frame. Took door off and steamed the frost and ice out of the fz. Steamed the gasket and used Vaseline around the gasket. Optest ok.
Macaulay G.
RANGE KITCHENAID KERS206XWH2 Relay shorted for bake. Customer will advise for repair. Paid service.
Macaulay G.
DISHWASHER MAYTAG MDB4949SDZ0 "Door hinge was popped out of place, causing door to stay open. Realigned door. All tested ok."
Corey L.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Installed parts, op test good"
Corina B.
RANGE GE JGBS23BEA2AD CC that the oven does not heat. Used the watt meter 3.23 amp. Burner turns on. Heated oven for 20 min. Optest ok.
Jeff M.
WASHER MAYTAG 110.2712231 I took the coin mech out and checked the micro switch. Tested good reinstall the coin mech op tested good
Gabriel P.
WASHER GE GTD42EASJ0WW "Check seals in dryer no signs on black oil or debri to get on clothes it has to come from washer before it goes in dryer ,call Mac to see what he did last time ask me to order this parts,; ordrng 1 WE01X25216 (TRAP ) and 1 WE03X25217 (BEARINGS ) and 1 WE09X20441 (felt trap duct)"
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEYW05 "Cust showed pop, sent pic. CC that the ice maker is not making enough ice and one of the feet is off. Jumpered the ice maker found the wheel stuttering. Will need a ice maker. Replaced the ice maker from t/s. Re installed the foot. Optest ok. ; used 1 4317943 (ICEMAKER) from stock"
Corina B.
WASHER WHIRLPOOL MVWX655DW1 "CC that the unit stopped in middle of cycle and did not finish. Will not power on. Has 120 volts going to the control. The light is not flashing does not have 5 volts dc. Will need a main control. Called Sm to order part; ordrng 1 W11116592 (cntrl-elec 29404), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL NTW4650YQ0 "CC that there is a noise. Ran diag. F8E1 – NO FILL, LONG FILL, F7E1 – BASKET SPEED FAULT, F7E1 – BASKET SPEED FAULT, found the drain hose on the ground. Found the belt off of the cam and the nut was loose. Tighten the nut with locktite. Ran a normal load. Optest ok."
Corina B.
DISHWASHER FRIGIDAIRE FGID2474QF0B CC that the unit will start then stops after 5 min. UI is blank. Unit runs then stops. Will need a new control. Cust does not want to repair.
Brian M.
WALL OVEN GE JKP15W0W1WW Cc that unit locks out when baking Ran test bake up to 450 and unit shut down Tempted at 550 when set to 450 Cooling fan not turning on Needs thermostat thermal switch and fan Customer does not want to repair at this time 96.25
Brian M.
WASHER WHIRLPOOL WFW75HEFW0 Installed leveling front leveling legRemoved shipping bolt and testOP TEST OK
Brian M.
STACK W/D FRIGIDAIRE FLSE72GCSA "Cc lid locked on washerFound lid locked Mechanism worn outNeeds lid lock mechanism, part no availableMoved lock, unit is functional"
David R.
DRYER MAYTAG MED6000AW0 "Door sagging scraping unit. Customer has to lift door about 1/2 a centimeter in order for it to lock. Opens by itself. Ordering door hinge, strike and catcher.; ordrng 1 W11240283 (CATCH) and 1 WPW10208250 (strike) and 4 WPW10208398 (cap)s and 1 WPW10208415 (door hinge) and 1 WPW10208419 (plate)"
Brian M.
RANGE WHIRLPOOL KERS202BSS0 Installed bake element Ran preheat test to 350OP TEST OK
David R.
DRYER MAYTAG MEDX655DW1 "Cannot properly test specs for dryer. Not appropriate wall hook up. Reach out to their manager to get the ATU list, and fill the ATU according to that list.; schdld next appmnt for 11/5 MON !"
Macaulay G.
WASHER MAYTAG MVWC565FW1 Customer complaint of washer not spinning water from clothes. Found off balance load error and shifter fault error. Replaced shifter/actuator from truck stock. Ran calibration cycle. All tested ok.; used 1 W10913953 (ACTUATOR) from stock
Macaulay G.
RANGE WHIRLPOOL WFG540H0ES1 "Instructed customer that they can not lean up against unit. Valves are very easy to turn. Whirlpool advised to speak with Lowes first. And since the customer feels unsafe about unit, if Lowes doesn’t do anything about it, Whirlpool will buy back the unit. Eric was the technician from Whirlpool."
Brian M.
RANGE GE PD968SP3SS "Installed control, latch and sensor Ran test bake up to 350 OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Service pointer advises to replace light board. Also not starting compressor when it’s supposed. Will need both light board and inverter board. Customer to advise.
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Found pop in sb web,check power to board was 127 v going to board but not responding,light on board not lighting up either ordering board customer request if she gets board tomorrow can she be scheduled for a cancellation ; ordrng 1 W11162438 (CNTRL )"
Gabriel P.
DRYER MAYTAG MEDB835DC4 "Found socks on blower wheel,clear it out now machine functioning correctly,opt test ok ,found prove of purchase on sb web"
Corina B.
WASHER WHIRLPOOL WTW7040DW0 Replaced the control and lid lock. Brought core back for return. Found the bezel to the latch assembly is broken. Will need a new bezel. Called SM to order part; ordrng 1 W11237157 (BEZEL)
Brian B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Water tube leaking at John guess fitting at freezer door hinge. Cut 1 in off water line, reconnected to John guess fitting. Tested water dispenser, Optest ok. Placed water mat, sent pic."
Robert A.
REFRIGERATOR MAYTAG MFT2976AEM00 "Installed control and evap fan, cleared ice, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
RANGE KENMORE 362.7345192 "Customer complaint that oven is not working, confirmed, ignitor is not glowing, ignitor is recieving 120vac, unit needs new ignitor, installed new ignitor, op test good ; used 1 4342528 (IGNITOR 51.45) from stock"
Dan H.
WASHER MAYTAG MVWX655DW0 "Customer complaint that unit bounces and walks around, ran drain and spin cycle with wet load, unit spun out clothes, unit did not jump/bounce or move in any unusual way, unit is operating as designed"
Macaulay G.
DRYER WHIRLPOOL WED7000DW1 Dryer making very loud noise. Found rollers were worn. Replaced from truck stock. All tested ok. ; used 1 349241T (ROLLER KIT) from stock
Dan H.
WASHER MAYTAG MHW5100DW0 "Customer complaint that door is lock, unit unplugged when tech arrived, plugged unit in, drain pump started, drain pump finished drain and shut off door opened, ran test cycle, unit completed test cycle, all components are working, op test good"
Gabriel P.
REFRIGERATOR MAYTAG MFI2569VEM "Found icemaker switch off clean icemaker from previous ice in there,jump start icemaker it cycle to it home position and fills opt test ok customer did not know how it was off"
Brian B.
DRYER WHIRLPOOL WED4815EW1 Machine not heating. Checked voltage at terminal block. Only have 120v at dryer. Missing one voltage leg. Found burned fuse holder in fuse box. Will need electrician to replace or bypass box as house has new circuit breaker panel that includes dryer circuit.. dryer checks ok.
Arthur V.
WASHER MAYTAG MVWC200XW3 Found unit needs control and actuator. Control is giving a error code of mismatch with ui which this unit is all the same. Customer does not want repaired. He said that was what he paid for it.
David R.
WASHER WHIRLPOOL WTW5000DW2 F8E3 overflow condition. Ordering valves and control.; ordrng 1 W11116590 (cntrl-elec) and 1 W11210459 (VALVE INLET)
Brian M.
WASHER WHIRLPOOL WTW4816FW2 Cc of not spinning properly Found unit way off balance Balanced unit Ran test cycle and calibration OP TEST OK
Macaulay G.
WASHER GE GTW680BSJ2WS "Ran update on unit. While testing, also found error 5 for mode shifter fault. All connections tested ok. Office to order mode shifter.; ordrng 1 WH05X25036 (MODE SHIFTER)"
Corina B.
DISHWASHER MAYTAG MDB8949SAB1 "CC that the light flashing and does not start. Ran diag 2-1 stuck key. Ran calibration. Checked the UI, every button lite. Customer showed me how they start the dishwasher, start the normal. Advised them to select the cycle then start. Optest ok"
Corey L.
WASHER MAYTAG MVWB955FC0 "Customer complaint lid lock not working sometimes f5 pops up, ran diagnostics found f5e1 f5e2 and f5e3 all lid lock codes, cleared, started manual lock test, lid lock was not fully locking randomly or not unlocking randomly, unit needs new lid lock; ordrng 1 W11188327 (LATCH 86.85), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER WHIRLPOOL WTW8500DC4 "Customer complaint of leaking water onto floor without operating not noticed at all during operation, found water valve leaking at housing, ordering housing assembly with valve; ordrng 1 W11173599 (HOUSING)"
Dan H.
DISHWASHER KENMORE 587.152629 "Customer complaint that unit is leaking, confirmed, found fill valve cracked, unit needs new fill valve, customer does not want repair at this time; ordrng 1 154637401 (valve 26.05), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER WHIRLPOOL WTW5000DW0 C of noise while agitating Found washplate loose from gearcase Gear case and washplate stripped No teeth on gearcase or washplate Needs gearcase and washplate ; ordrng 1 W10752283 (washplate) and 1 W11035751 (gearcase)
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Cc of clicking noise coming from compressor. Intermittent clicking or humming. Took off back cover. Bad start device. Replaced start device from t/s and plugged in, started right up. Op test ok.; used 1 8201786 (STARTER) from stock"
David R.
DRYER MAYTAG MEDB725BW0 Replaced both belts and pulley. Ran cycle. Op test ok.
Brian M.
REFRIGERATOR JENN-AIR JFC2089HPY Cc of unit not cooling Found unit unplugged Plugged unit in and waited for unit to frost over Found 3 amps on compressor and unit not in defrost Frost pattern showed after 10 min Advised to let unit cool for 48 hours
David R.
COOK TOP JENN-AIR CG205W "Customer said they smelled some gas, called fire department and they turned off gas to unit. Customer said smelled gas while the cooktop was on. turned on gas. Bubble test the valve where it meets the regulator, the shut off, and the regulator. All sealed, didn’t smell any gas coming from any point where lines meet. Checked valves underneath knobs, fine. Op test ok."
Dan H.
WASHER WHIRLPOOL WTW7500GC0 "Customer complaint that unit is noisy, ran manual test cycle for high speed spin and heavy agitate, fill tub, ran drain pump, no unusual noises heard, unit is operating as designed"
Paul P.
RANGE WHIRLPOOL WFG714HLAS1 Adjusted igniter to proper position in oven for consistent lighting. Oven lighting/ operating properly now.
Corey L.
DISHWASHER WHIRLPOOL MDBH945AWQ "Installed new latch assembly, op test good"
Corey L.
REFRIGERATOR KITCHENAID KBFA20ERBL01 "Customer complaint fridge section lost temp but freezer did not thaw one night next day it started cooling normally, still wanted tech to look at the unit, thermistors check good, temps were 2 frz and 38 ff, damper is operating, found lots of hair and dust built up on front kick plate and condenser, advised customer to vacuum this every 6-8 months with pets in the home, explained this allows better air flow to help cool the compressor and condenser, advised to monitor temps the next 24-48 hrs"
David R.
DISHWASHER MAYTAG MDB7749SBM3 "Not filling with any water. Ran normal cycle no water, ran service no water. Checked connections, made sure water was turned on to valve . Ordering water inlet valve. ; ordrng 1 W10872255 (valve 59.56), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER MAYTAG MVWB766FW0 Replaced the control and UI. Brought core back for return. Ran a calibration. Started a normal cycle and a drain and spin. Optest ok.
Gabriel P.
RANGE GE JGBP35BEJ4BB Replace part op test ok
Gabriel P.
RANGE GE JGBP35BEJ4BB Replace part op test ok
Corina B.
REFRIGERATOR KITCHENAID KBFS22EWMS9 CC that the ice maker is not working. Ice maker does not have 120 volts. Checked at the connector at the molex plug 0 volts. Will need a main control and ice maker.
Brian M.
DISHWASHER KITCHENAID KDFE104HBS0 Customer showed pop took pic Cc of unit not washing Found unit getting proper power and water entering Wash pump not running Needs sump assembly ; ordrng 1 W11085683 (pump&motor)
Brian M.
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Cc fridge stopped functioning Found unit running when arrived , ran diagnostic tests to verify functionality OP TEST OK"
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 The unit is off balance during the specific cycle the customer was running the unit had no codes. Unit tested good he as washing sheets
Corey L.
REFRIGERATOR WHIRLPOOL WRF560SEYM00 "Customer complaint left fridge door does not shut, found door hanging too low not allowing mullion to enter channel preventing door from closing, installed 2 washers from ts, op test good; used 2 487576 () from stock"
Gabriel P.
DRYER GE DWSR405EB2WW "Found element broken getting voltage heating element not turning on all fuses have continuity giving customer a quote ; ordrng 1 WE11M23 (ELEMENT 152.24), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Replace parts opt test ok ,customer was stress out about ice maker try to explain to her that whirlpool said by replacing ui it should take care her temp issue and there’s never been an ice maker failed of making to much ice is normally the other way is for customer to empty bin after 8 to 10 days if they not using ice ,but customer refuse here me out and her daughter started reading owner manual about icemaker telling me that there is and issue so I didn’t want to stay any longer I had then sign and left I felt alittle disrespect for the way they were talking to me ask to not send me back"
Jeff M.
DISHWASHER WHIRLPOOL WDF330PAHB2 The l1 wire in the junction box underneath the dishwasher was not secured inside the wire nut added a new wire nut twisted the wires together unit tested good
Corina B.
REFRIGERATOR WHIRLPOOL WRS965CIAH00 "CC that the ice maker is not working and the the water comes out of the bottom of the water line. Fan crack in the connection at the water line to the valve. Will need a new water line for the ice maker. Advised cust to replace the plastic waterline with a copper or braided flex line. Called SM to order part. ; ordrng 1 WPW10279884 (tube-water 4851), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL GSF26C4EXB02 The unit had the cooling turned off. Turned the unit op tested good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Dan H.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that drum was banging against sides of washer, unit is leans towards left side, leveled unit, ran drain and spin cycle, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Installed compressor and evaporator , op test no good, found a crack in the steel line just inside the cabinet, unit cannot be repaired, call whirlpool techline spoke to rich , sent for review, file number 7723268699 customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line"
Brian M.
RANGE WHIRLPOOL WCG97US6DS00 Cc of unit not working Missing 4 burners Need left 2 burners and right two burners Customer to install parts ; ordrng 1 WP8286813 (burnr-head) and 2 WP8286814 (burnr-head)s and 1 WP8286815 (burnr-head)
Corey L.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Customer complaint of loss of cooling in both sections, confirmed, found cooling off, turned cooling on, op test good, instructed customer on this feature, advised to allow 24-48hrs for temps to settle"
Brian M.
WASHER WHIRLPOOL WFW94HEXW2 Installed valve Ran test cycle OP TEST OK
Brian M.
DISHWASHER KITCHENAID KDTE234GPS0 Cc of unit not working Ran manual test Unit is functioning as design Could not duplicate an issue at this time