Service History 228 - Fred's Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Brooklyn, OH 44144

Dan H

Job Details: 04/05/2021

"Customer complaint unit is not cooling properly, fresh food section temperature at 47 degrees, freezer section temperature at 12 degrees, found some frost build up blocking evaporator fan from running, evaporator shows evidence of defrosting, frost is due to customer leave freezer section door open accidentally, cleared frost, op test good job hh"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Amherst, OH 44001

Gabriel P

Job Details: 04/05/2021

Replace parts opt test ok

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Amherst, OH 44001

Gabriel P

Job Details: 04/05/2021

"When arrive agitator was out and cap missing but replace all parts then ran calibration and auto test pass working as design,opt test ok Customer said Stewart suppose to order a cap but they never received it ordering ; ordrng 1 W11050804 (Cap), used 1 WPW10006384 (Belt), and 1 W10721967 (Cam) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Sheffield, OH 44054

Gabriel P

Job Details: 04/05/2021

"Unit was working as designed,opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Westlake, OH 44145

Dan H

Job Details: 04/05/2021

"Customer complaint that doors are not level and of scratch and grille is bent, grill is already on order, unit needs new door, screws for kick plate, and door stop cover; ordrng 1 W11395841 (Ff door) and 1 W10789147 (Cover) and 2 WPW10308489 (Screw)s"

We serviced a

CROSLEY DRYER

Model CGD7006GW

Near Cleveland, OH 44111

Dan H

Job Details: 04/05/2021

"Customer complaint that unit is not heating and making a noise, found a quarter stuck in slides, removed, unit is heating, burner is short cycling due to clogged outside vent, cleared, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Olmsted Falls, OH 44138

Marie V

Job Details: 04/05/2021

"Cc that she gets some load that still wet at the end of the cycle and sometimes it works just fine, she has done shed and it still wet but she ran a load the other day and it was fine. Ran diag F8E1 no fill long fill. Found drain hose bellow the 39 and also has about 8 inches inside the drain, this will cause a siphoning problem on unit. Advice cust to use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. And to rearrange the pipe for the drain hoseOp test ok"

We serviced a

MAYTAG WASHER

Model MHW6630HC1

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/05/2021

When arrive found error f0e2 over suds and f5e2 lock failure and f8e1 valve failure clear all error codes ran calibration and auto test pass unit getting cold water advise customer to monitor and to only use 2 tablespoons of detergent and 6 to 7 regular bath towels full load if f8e1 comes back office order valve

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS07

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/05/2021

"Replace parts,opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Euclid, OH 44123

Jason N

Job Details: 04/05/2021

"Cc unit making same knocking noise Ran diagnostics, no codes stored. Found unit not level. Leveled unit. Suspension checked good, tub does not bounce. Ran auto test, no abnormal vibrations or noise. Started normal wash cycle with clothing, then switched over to drain and spin. Ran cycle in entirety, no abnormal sounds heard. Advised customer possible load balance issues. Instructed on load sizing and avoiding mixed loads. If offbalance situation arrives, pause unit and redistribute clothing. Unit is working as designed at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB9FHDXWB06

Near Rocky River, OH 44116

Dan H

Job Details: 04/05/2021

"Found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good , part is covered per special project S38253"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Brook Park, OH 44142

Marie V

Job Details: 04/05/2021

"Cc that the unit isnt cooling and that she stopped hearing the compressor. Took temps found 22 on freezer and 60 on fresh food section. Evap fan is not running, check for power was receiving 116 V. Good frost pattern on unit took pics. Unit will need evap fan motor. ; ordrng 1 WPW10128551 (Motor evap fan)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Cleveland, OH 44111

Marie V

Job Details: 04/05/2021

"Replaced parts and ran it to check for leaks, no leak. Op test ok"

We serviced a

MAYTAG DISHWASHER

Model MDBH949PAM4

Near Avon, OH 44011

Marie V

Job Details: 04/05/2021

Cc that the unit leaks sometimes and that is like dirty not clean inside. Removed the front door and started unit found leak at the bezel and gasket on door will need to be replaced. Ordering parts ; ordrng 1 WP8269259 (Gasket) and 1 WPW10334900 (Bezel) and 1 WPW10524469 (Seal door) and 1 WPW10329609 (Vent)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/05/2021

Replace drain pump clear glass but still not draining notice installers install rubber hose I see alot of issue on them clogging up or kinking ordering unit drain hose ; ordrng 1 8269144A (Drain tube hose)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Cleveland, OH 44135

Marie V

Job Details: 04/05/2021

"Cc that the unit will not turn on. Confirmed removed Top and UI , control has the green light flashing every second on and off. Also when unplugged UI and plugged back in started working. Found service pointer w11481344 unresponsive unit. It says to replace HMI. Gave estimate to cust, she will call whirlpool and ask me to bill her thorough mail.; ordrng 1 W11322903 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bay Village, OH 44140

Gabriel P

Job Details: 04/05/2021

Ran normal cycle twice and found no leaks advise customer to monitor unit working as design as right now

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Cleveland, OH 44113

Dan H

Job Details: 04/05/2021

"Customer complaint that unit is not cooling properly, fresh food section temperature at 43 degrees, freezer section temperature at 4 degrees, compressor and condenser fan are running, evaporator fan ps are running, unable to duplicate the problem, unit is operating as designed , if problem should reoccur unit will need control"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Amherst, OH 44001

Marie V

Job Details: 04/05/2021

"Cc that the unit will throw error codes on the screen. Ran diag found F3E2 open or shorted exaust thermistor. Thermistor is on range. Replaced UI. Ran unit and also verify the outside vent, was clear. Advice cust to monitor unit. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near North Ridgeville, OH 44039

Marie V

Job Details: 04/05/2021

"Ran diag found F5E3 lid lock will not unlock F5E2 lid lock will not lock or lock failure. Cleared error codes and tested lock in diag pass, no problems to lock and or unlock. Replaced hinges and door and tested unit again everything worked good, started unit , pass door was locked and then paused machine and it unlocked door when close door press start unit locked door, also all connections on control were all the way in I also inspected the wires on lid lock good.Told cust to monitor unit. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Cleveland Heights, OH 44118

Dan H

Job Details: 04/05/2021

"Installed new user interface and control, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Amherst, OH 44001

Gabriel P

Job Details: 04/05/2021

"Found drain hose clogg with plastic from previous issue that I missed clear out,opt test ok"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Chardon, OH 44024

Brian M

Job Details: 04/05/2021

Cc unit not draining Found chopper broken Removed blade Ran test cycle

We serviced a

JENN-AIR SXS REFRIGERATOR

Model JCD2389DES

Near Cleveland, OH 44113

Dan H

Job Details: 04/02/2021

"Customer complaint that unit is not making ice and is leaking water, confirmed, found water line popped off of ice maker fill tube in back , found ice maker fill tube frozen solid, unit needs new valve and water line connected ; ordrng 1 61005626 (Valve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Lorain, OH 44053

Gabriel P

Job Details: 04/02/2021

"Replace freezer lights,opt test ok"

We serviced a

JENN-AIR WALL OVEN

Model JGRP430WP01

Near Cleveland, OH 44102

Dan H

Job Details: 04/02/2021

"Installed new user interface , op test no good , called whirlpool techline spoke to Joel, 14vdc coming to user interface , suggested replacing user interface again and ordering directly from Plainfield, file number 7730404780, part is out of stock so not scheduling return appointment ; ordrng 1 WPW10464535 (Ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Elyria, OH 44035

Marie V

Job Details: 04/02/2021

"Cc that the unit makes ice but also a gigant block of ice in the ice bin. When look inside the water line for ice maker has ice as well. Water valve isnt shutting all the way will need new water valve and a water tube for ice maker. Cust will call back if they want to continue with repair ; ordrng 1 W11415785 (Tube water) and 1 WPW10349187 (Valve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PHS69EJSS0

Near Parma, OH 44134

Dan H

Job Details: 04/02/2021

"Customer complaint that unit is not cooling, confirmed, fresh food section and freezer section temperature at 72 degrees, nothing is running, display Is blank unit needs new control; ordrng 1 241739711 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV00

Near Parma, OH 44129

Dan H

Job Details: 04/02/2021

"Customer complaint of loud noise, compressor and condenser fan are running, evaporator fan is running, no unusual noises heard, unable to duplicate the problem, unit is operating as designed"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near North Ridgeville, OH 44039

Marie V

Job Details: 04/02/2021

"Cc that the unit stopped draining and then it did, that the unit had 2 lights turned on , on UI and that sometimes she can get it to work and sometimes not. Ran diag 6-4 , float switch open. After test cycle, no error codes. Found drain hose at the sink without a loop, advice cust to adjust the drain hose I tried but I didnt see anything to get it higher for her, she will tell husband about it. Water can be siphoning back to unit when is trying to drain it out. Everything else checked out good, unit has the loop on the side nothing is on drain pump or float switch. Advice cust to monitor. Op test ok"

We serviced a

MAYTAG DRYER

Model LDG9304AAM

Near Painesville, OH 44077

Jeff M

Job Details: 04/02/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near North Ridgeville, OH 44039

Marie V

Job Details: 04/02/2021

"Ccthat the right hand side door is not closing properly, when unit has more things on door it seems to help a little but still wanted us to verify that everything is good. The door was not level adjusted it and unit as well, unit was leaning forward and it wasnt closing properly because of that. Also put some petroleum jelly on gasket. Op test ok"

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Cleveland, OH 44119

Jason N

Job Details: 04/02/2021

"Cc unit making knocking noise.Ran diagnostics, no codes stored. Ran auto test, customer pointed out water hammer noise during filling. All unit functions are normal. Advised customer that they could try installing water hammer arrestors. Unit is working as designed."

We serviced a

GE REFRIGERATOR

Model GFE29HMECES

Near Oberlin, OH 44074

Marie V

Job Details: 04/02/2021

"Replaced parts, advice cust to allow unit 24 hours to reach normal temps. Op test ok"

We serviced a

AMANA WASHER

Model NTW4516FW2

Near East Cleveland, OH 44112

Jason N

Job Details: 04/02/2021

"Cc unit not spinning. Ran diagnostics, found code f5e1 for lid lock fault and f5e2 for lid unlock fault. Manual lid lock test no good. Unit needs lid lock. Replaced lid lock using truck stock. Ran auto test, all functions passed. Op test good.; used 1 W11307244 (Lid lock) from stock"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Chagrin Falls, OH 44022

Jason N

Job Details: 04/02/2021

"Cc unit not operatingRan diagnostics, found code f5e2 for lid lock fault. Ran manual lid lock test and auto test, lid lock not engaging. Unit needs lid lock. ; ordrng 1 WPW10482836 (Lid latch)"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Cleveland Heights, OH 44121

Jason N

Job Details: 04/02/2021

"Cc unit ovens not workingCustomer stated both ovens have stopped working. Ran bake tests on upper and lower ovens, confirmed neither ignitor glowing. Removed upper oven ignitor, found pinched wire, now bare as it was shorting out on frame. Replaced upper ignitor using customer supplied pre Id part. Ran bake test, no good, ignitor still not glowing. Replaced control using customer supplied part (W10877013) found burnt relay on board. Ran bake test on upper and lower ovens, both good ignition and preheat. Op test good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Shaker Heights, OH 44120

Jason N

Job Details: 04/02/2021

"Cc unit not cycling, detergent left at end of cycle.Customer sent pop to service@fredsappliance.com. Ran diagnostics, found codes 10-1 for vent wax motor electrical. Ran diagnostics test, wash motor did not turn on. Measured voltage at control board, good at 123v. Checked motor connections, found water dripping from pump seal onto motor, motor shorted open. Unit needs motor/pump assembly. Part not showing in stock on Marcone. Office to contact customer for next service date. ; ordrng 1 W11416362 (Pump/motor assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near Parma, OH 44130

Dan H

Job Details: 04/02/2021

"Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees, freezer section temperature at 10 degrees, found evaporator frozen solid, unit needs new evaporator fan motor and thermistor; ordrng 1 WPW10464673 (Fan motor) and 1 WPW10487766 (Harness)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430WS01

Near Brecksville, OH 44141

Jason N

Job Details: 04/02/2021

"Installed UI console. Op test no good. No heat, no turntable and intermittent light. Reinstalled old console. Talked to customer about failures, stated the turntable stopped first, then light issues and then it stopped heating later on. Looking at multiple part failures not all at once. Unit needs turntable motor, magnetron and inverter and door interlock switch. Customer will need credit for UI console applied to parts that need to be ordered. Retrieved new UI console, but without original box as the customer has already thrown out. ; ordrng 1 W11033422 (Interlock) and 1 W11346197 (Magnetron) and 1 W10911403 (Turntable motor) and 1 W10217711 (Inverter)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Parma Heights, OH 44130

Dan H

Job Details: 04/02/2021

"Customer complaint that red and yellow lights will not turn off and they heard a noise, found unit paused, unpaused, cycle continued and ended, ran diagnostics found f0e2(oversuds) error code, ran recalibration cycle, no unusual noises heard, unit is operating as designed"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Shaker Heights, OH 44122

Jason N

Job Details: 04/02/2021

"Installed freezer drawer bin. Op test good. Customer stated door bin bucket is also cracked. Confirmed, advised may not be covered under warranty. If covered, customer will install. ; ordrng 1 W11026416 (Door bin bucket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Shaker Heights, OH 44120

Jason N

Job Details: 04/02/2021

"Installed water reservoir. Turned water back on, tested water dispense. No leaks found. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Lyndhurst, OH 44124

Jason N

Job Details: 04/02/2021

"Cc unit not making ice Checked fill tube, fill tube frozen inside. Checked power in to heater and heater resistance. Good power in at 122v. Found heater reading open. Unit needs new freezer door. Advised customer 6-8 weeks for new door to be delivered. Customer to contact office when door arrives to schedule for next service. ; O-emld tckt"

We serviced a

AMANA REFRIGERATOR

Model ABB1921BRB01

Near University Heights, OH 44118

Jason N

Job Details: 04/02/2021

"Cc unit not cooling enough in ff sector, maybe coils are dirty.ff section, reading 55 degrees average, no airflow from damper. Ran diagnostics functions damper test 6, damper not operational. Found damper motor connection loose. Reran damper operation, op test good. Good airflow to ff section."

We serviced a

SAMSUNG DRYER

Model DV48H7400EW/A2

Near Rome, OH 44085

Brian M

Job Details: 04/02/2021

"Cc of noise found noise coming from rear rollers Advised on replacing both as well as belt and idler ; ordrng 2 DC97-16782A (Rollers)s and 1 6602-001655 (Belt) and 1 DC93-00634A (Idler), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS02

Near Austinburg, OH 44010

Brian M

Job Details: 04/02/2021

Installed control and thermostat Ran test bake OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Oberlin, OH 44074

David R

Job Details: 04/02/2021

"Cc not advancing. No fill long fill error. Both valves out of range, replaced part from t/s. Tested. Good. Op test ok; used 1 W11210459 (VALVE) from stock"

We serviced a

KITCHENAID WALL OVEN COMBO

Model KOCE500ESS11

Near Chagrin Falls, OH 44022

Brian M

Job Details: 04/02/2021

Customer had 2 parts delivered both are broken one from whirlpool direct board is broken one from sunberg is missing a cap diode piece Speaking with customer he stated he has confirmation that they are sending him a new oven In 4-6 weeks confirmation # 7730000932

We serviced a

WHIRLPOOL RANGE

Model KESS907XSP02

Near Chagrin Falls, OH 44022

Brian M

Job Details: 04/02/2021

Installed element Ran test bake OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

KENMORE REFRIGERATOR

Model 106.70212410

Near Avon Lake, OH 44012

David R

Job Details: 04/02/2021

"Unit was not plugged in. Rescheduling, having customer plug in before we come out to have accurate testing. Complaint not cooling correctly and leaking. **office to bill; schdld next appmnt for 4/8 THU !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Amherst, OH 44001

Gabriel P

Job Details: 04/02/2021

Cc that ice maker is not making ice or dispenser not dispensing water. Tried to work on unit but had to turn the water valve on for the water line but the Customer had the valve off for a long time and they said ice maker and water was not working for a couple years they explained when we tried to turn on the valve it was ceased advised customer to have a plumber to fix the valve so we can diagnose the unit.; O-emld tckt

We serviced a

KENMORE DRYER

Model n/a

Near Avon Lake, OH 44012

David R

Job Details: 04/02/2021

"Customer checked unit out before we came, said its heating. Did not check, no charge ; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Olmsted Township, OH 44138

Gabriel P

Job Details: 04/02/2021

Cc that washer is banging around. Went to diagnostics and found no error codes also ran a drain/spin cycle and washer was working as designed heard no banging noise also ran a quick load in drain/spin and unit working fine. Explained customer you could only fill the washer with 6 to 7 bath towels max and only 2 tablespoons of detergent to avoid any issues with overload or off balance in the future. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Elyria, OH 44035

Gabriel P

Job Details: 04/02/2021

Cc that washer was noisy and off balance. Verified and heard noise this time verified cam and found some oil will need to replace gearcase. Ordering parts.; ordrng 1 W11239857 (Belt) and 1 W10721967 (Pulley) and 1 W11423758 (Gearcase)

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Painesville, OH 44077

Jeff M

Job Details: 04/02/2021

Bearings failed estimate only; ordrng 1 W10435302 (Bearings) and 1 Ship

We serviced a

MAYTAG DRYER

Model LER5848EQ5

Near Rocky River, OH 44116

David R

Job Details: 04/02/2021

"Cc unit not drying properly. Started unit, heat is cycling on/off. Reading good temps. Hooked vent back up. Looked outside, felt hardly any airflow. Checked vent, clogged vent. Suggest calling a vent cleaning company. Unit heating properly. Also make sure to not overload, if heavier cycles can also put on for extended dry time. Op test ok"

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Bay Village, OH 44140

David R

Job Details: 04/02/2021

"Cc timer will sometimes start of not start on timed dry. Correct power to unit. Confirmed complaint. Put to different times on timed, not working. Put to sensor dry and comes right on. Ordering timer and control; ordrng 1 WPW10185992 (Timer) and 1 WPW10476828 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Aurora, OH 44202

Brian M

Job Details: 04/02/2021

Cc unit not spinning Found spin not turned on Showed customer on settings OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET1RHMXKQ00

Near Cleveland, OH 44135

David R

Job Details: 04/02/2021

"Cc Icemaker leaking. Found cracked tray. Replaced Icemaker from t/s. Cycled. Called for water, good. Op test ok; used 1 4317943 (ICEMAKER) from stock"

We serviced a

MAYTAG DRYER

Model MEDB766FW

Near Richmond Heights, OH 44143

Jason N

Job Details: 04/02/2021

"Installed drive motor, ran dryer op test. Good heat and tumble. Op test good."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near North Royalton, OH 44133

Gabriel P

Job Details: 04/02/2021

"Replace heating element ran cycle ,opt test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Aurora, OH 44202

Brian M

Job Details: 04/02/2021

Installed sump OP Test Ok

We serviced a

KENMORE RANGE

Model 790.46781900

Near Middleburg Heights, OH 44130

David R

Job Details: 04/02/2021

"Cc bake not working properly. Correct power coming from control. Looked at bake element. Warped and broken, took pics. Ordering element. ; ordrng 1 318254906 (Bake element), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Mentor, OH 44060

Jeff M

Job Details: 04/02/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Aurora, OH 44202

Brian M

Job Details: 04/02/2021

Cc of low water flow and light out Found filter to be the issue for water flow And replaced freezer led using truck stock OP Test Ok ; used 1 W10695459 (LED MODULE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXB01

Near Seven Hills, OH 44131

Dan H

Job Details: 04/02/2021

"Customer complaint that unit is not making ice, no power to ice maker , found broken wires in door, unit needs new fresh food section door(blk), part is no longer available, unit cannot be repaired ; ordrng 1 W10334261 (Frz door)"

We serviced a

GE DISHWASHER

Model GDT54PSJ2SS

Near Willoughby, OH 44094

Jeff M

Job Details: 04/02/2021

Main control board failed when you close the door after pressing starred it beeps the control does not recognize the door is closed the door switch tested good needs a new control board estimate only; ordrng 1 WD21X24900 (Control) and 1 Ship

We serviced a

KITCHENAID OTR MICROWAVE

Model KMHS120EBS0

Near Mentor-on-the-Lake, OH 44060

Jeff M

Job Details: 04/02/2021

Installed the new part op tested good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near North Royalton, OH 44133

Marie V

Job Details: 04/02/2021

"Cc that the unit is leaking on every load. Inspected unit looks good, started to fill washer , no leaks and then drained water out and inspected the drain hose at the pump and outside. Ran diag no error codes. Put some towels and got them wet, ran it for a while , no leaks. Trace the water marks on basement found the leak at the wall. Showed cust he said sorry that he thought that it was the washer because it hasnt been raining so he didnt think that it was from the wall. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Independence, OH 44131

Dan H

Job Details: 04/02/2021

"Installed new led module, op test good"

We serviced a

GE DRYER

Model GTD84GCPN0DG

Near Cleveland, OH 44111

Gabriel P

Job Details: 04/02/2021

Cc that dryer is not heating. Verified issue and dryer is heating and cycling on and off as designed. Explained to them that if we cant duplicate issue we can not guess in ordering parts just to monitor for now and if anything to give us a call back. Opt test ok. AT

We serviced a

WHIRLPOOL WASHER

Model WTW7300XW2

Near North Royalton, OH 44133

Marie V

Job Details: 04/02/2021

"Cc that the washer is stalling out when is spinning and sometimes takes 2 times to get it to spin properly. Ran diag no error codes. Ran auto test pass. Set unit to drain and spin, is good. Check motor winding good check wires for ohms they were good. Called Whirlpool tech line spoke with Scot file number 7730409529 . He thinks that the motor could be overheating causing it to stop the machine but we couldnt duplicate issue or find an error on unit. Cust will call back if wants to repair but at this point because is 10 years old they probably will replace unit.; ordrng 1 WPW10187307 (Dispenser), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near North Royalton, OH 44133

Marie V

Job Details: 04/02/2021

Cc that the upper rack it gets stuck in the seal when you try to close it or open it. Confirmed . Upper rack was a little too wide. Corrected issue op test ok.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Aurora, OH 44202

Brian M

Job Details: 04/02/2021

Cc unit unbalanced Found load in question to be to heavy for washer Found error for load size exceeds parameters Advised on loading

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Garfield Heights, OH 44125

Dan H

Job Details: 04/02/2021

"Customer complaint that door is loose, door is not loose, door is sitting on pin as designed, unit is operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near North Ridgeville, OH 44039

David R

Job Details: 04/02/2021

"Replaced part. Tested, good. Corrected temps back to normal. Give 24 hours for unit to return to normal temps. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Chardon, OH 44024

Jeff M

Job Details: 04/02/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL DRYER

Model WGD5699SQ0

Near Euclid, OH 44132

Jeff M

Job Details: 04/02/2021

The unit is not igniting I tested the fuses the gas coil valves igniter flame sensor everything test good needs a new timer; ordrng 1 WP8299765 (Timer) and 1 Sh

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Rock Creek, OH 44084

Jeff M

Job Details: 04/02/2021

The heating element failed came in contact with the cabinet also damaged the fuses its heating element and fuses; ordrng 1 279973 (T fuse kit) and 1 WP8544771 (Heater) and 1 W10909685 (Fuse) and 1 Sh

We serviced a

MAYTAG WASHER

Model MHW8630HW1

Near Novelty, OH 44072

Jeff M

Job Details: 04/02/2021

Installed the new part op tested good.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Ravenna, OH 44266

Brian M

Job Details: 04/02/2021

Cc unit still not working properly Found door not hitting switches properly Going up for review Sr # 7730138491

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/02/2021

Icemaker was replaced cycled and filled with water. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB05

Near Ravenna, OH 44266

Brian M

Job Details: 04/02/2021

Installed ice maker OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model VAW3584GW1

Near Conneaut, OH 44030

Jeff M

Job Details: 04/02/2021

The unit was stuck in drain mode Press and hold the cancel button unit tested good

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW00

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/02/2021

"Found 123 voltage going to fan but motor fan not running,need fan ; ordrng 1 WPW10359880 (Fan motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/02/2021

Will have to reschedule found that the ice maker that was ordered was the wrong one. Ordering the correct part number. Also charged her the difference which was the $21.89.; ordrng 1 W10886931 (Ice maker)

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Roaming Shores, OH 44084

Brian M

Job Details: 04/02/2021

Installed pump Ran auto test to verify OP Test Ok

We serviced a

KENMORE RANGE

Model 790.70613210

Near Bedford, OH 44146

Dan H

Job Details: 04/02/2021

"Customer complaint that oven is not heating properly, started bake for 350 degrees, ; ordrng 1 5304509706 (Igniter), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Bedford Heights, OH 44146

Dan H

Job Details: 04/02/2021

"Customer complaint that unit is buzzing and not draining, confirmed, drain pump is receiving 120vac , drain pump is burning hot, no debris in pump, unit needs new drain pump ; ordrng 1 W10919003 (Drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WTW4950XW3

Near Williamsfield, OH 44093

Joe O

Job Details: 04/01/2021

Cc: not spinningFound error codes f7e6(motor fault) f7e5(shifter fault) f0e2(over suds). Ran manual spin and agitate. Found unit is not shifting. Needs actuator. Replaced actuator. Ran auto test and calibration. Op test ok ; used 1 WPW10006355 (ACTUATOR) from stock

We serviced a

GE REFRIGERATOR

Model GNE29GSKBSS

Near Westlake, OH 44145

Marie V

Job Details: 04/01/2021

"Cc that the unit makes a loud noise and it sound like is coming from the back. Took a look at the freezer evap and fresh food section no ice buildup, pulled unit out and inspected the compressor area condenser fan is running dog no unusual noises, also unplugged unit and let it sin for 2 min and plugged back in, put temp colder on fresh foos section to hear fan on fresh food section is good. For now is working as designed could not duplicate noise. Advice cust to monitor and if noise comes back to take a video that will help with diagnosis."

We serviced a

FRIGIDAIRE DRYER

Model FFLE3900UW3

Near Madison, OH 44057

Dan H

Job Details: 04/01/2021

"Installed new control, op test no good , unit showing e53(centrifugal switch error)error code, tech sheet says its the control or the motor, control is new, unit needs new motor, motor cost more ,only charged customer for the difference in cost of motor; ordrng 1 134196602 (Motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS0

Near Huntsburg, OH 44046

Brian M

Job Details: 04/01/2021

Installed sump Ran test cycle OP Test Ok

We serviced a

MAYTAG MICROWAVE

Model MMV5207BAS

Near Mentor, OH 44060

Joe O

Job Details: 04/01/2021

"Cc: noise, not working, fan starting on its ownFound control burned up. Found vent fan circuit welded closed. Needs controlControl shows no longer Available; ordrng 1 WPW10127100 (Control(discontinued))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/01/2021

"Customer complaints of water leaking found unit drip pan clogg with ice will need to steam and clear,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDM00

Near Wickliffe, OH 44092

Dan H

Job Details: 04/01/2021

"Installed new doors, op test good"

We serviced a

WHIRLPOOL STACK W/D

Model WET4024HW0

Near Cleveland, OH 44109

Corina B

Job Details: 04/01/2021

CC that there is a scraping noise. Called t/l TJ video chat with him started a rinse and spin will need a gearcase and motor. ; ordrng 1 W10883783 (Gearcase) and 1 W11189163 (Motor) and 1 W10882138 (Belt)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Wickliffe, OH 44092

Joe O

Job Details: 04/01/2021

"Cc: squeaking, squealingFound error code f7e7(motor unable to reach target rpm). Ran manual spin. Found belt stretched and slipping on motor and cam. Needs motor and beltMotor and belt show out of stock. Office to reschedule; ordrng 1 W11026785 (motor-drve) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXT02

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/01/2021

cc that water in the morning will not dispense water than after trying again it will work intermittently. Called whirlpool and spoke with Leon and he said that if all the diagnostics test work then he wont be able to pin point what parts it need but hes guessing was to replace ui or control call senior tech bj he say we could start with ui, cannot schedule part is out of stock ; ordrng 1 WPW10372206 (Ui) and 1 W10276229 (Facia ui)