We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Euclid, OH 44123
Corina B
Job Details: 09/14/2021
CC that there are no lights and it does not work. Confirmed. Found the lights on the ui not lighting up. Will need a new ui and control. Office to reschedule. ; ordrng 1 WPW10475780 (Ui) and 1 W10595568 (Control)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesterland, OH 44026
Jason N
Job Details: 09/14/2021
"Cc unit not advancing past rinse cycleRan diagnostics, found code f8e1 for no/long fill. Ran auto test, found no cold water coming in. Checked water pressure in from house supply, good pressure. Unit needs inlet valve. Replaced using truck stock part. Tested both hot and cold functions, then ran auto test. All functions passed. Op test good. ; used 1 W11210459 (VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Ashtabula, OH 44004
Dan H
Job Details: 09/14/2021
"Customer complaint that when using extra power button unit starts agitating before water fills, advised customer that per service pointer W11499341 this is normal operating procedure for this unit, unit is operating as designed"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Lorain, OH 44053
Marie V
Job Details: 09/14/2021
Cc that the light will not shut off. Confirmed unit will need main control. Relay stuck on.; ordrng 1 W11391714 (Control) and 1 8206232A (Bulb)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE00
Near Elyria, OH 44035
Gabriel P
Job Details: 09/14/2021
"Found unit low on refrigerant compressor is good she will need evaporator and dryer filter gave estimate Customer will not fix ; ordrng 1 W10836706 (Evaporator) and 1 W10843121 (Dryer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Euclid, OH 44123
Joe O
Job Details: 09/14/2021
Cc: not heatingFound unit only receiving 120 v at terminal block. Checked power at outlet. Found 230v. Topped side of outlet lost 120v. Need electrician
We serviced a
WHIRLPOOL DRYER
Model LGR4634DQ0
Near Lakewood, OH 44107
Corina B
Job Details: 09/13/2021
Replaced the sensor. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Willoughby, OH 44094
Jason N
Job Details: 09/13/2021
"Cc unit making a clicking noise, not washing. Ran diagnostics, found code f7e6 for motor fault. Checked under unit found shifter arm disconnected from splutch yoke. Per service pointer W11531483, replace shift actuator. Replaced using truck stock part. Ran auto test and calibration. Op test good. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Cleveland Heights, OH 44118
Jason N
Job Details: 09/13/2021
"Cc unit door not sealingFound upper part of door not sealing to cabinet. Door is warped. Unit needs new door. Part not showing in stock from Marcone, even so advised customer it could be anywhere from 4-8 weeks, and to call office to schedule when door arrives. ; ordrng 1 W10746780 (Door)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Elyria, OH 44035
Angel
Job Details: 09/13/2021
Ui and control board were replaced opt test no good. Tried to start unit and it will not want to start tried disconnecting connectors from the control board but nothing and it wont let me go into diagnostics. Called BJ went through the same steps but nothing recommended me to call whirlpool techline.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Cleveland, OH 44109
Manny
Job Details: 09/13/2021
"Cc unit didnt drain, customer also stated that she loaded unit when she came back to it the next day she realized that the unit didnt drain, the load was large enough that could throw the unit off balance. Ran diagnostics and calibration no issues found, I asked customer for 4 large towel to run and was and spin and drain test, let the towels get really wet anderen unit started the wash cycle I cancel and switch to drain and spin, all functions pass, inform customer that 5 fo 7 leg towels is a full load also advise of arranging the items in the tub and if out of balance occurs to pause unit rearrange item and resume cycle. Was sitting in the truck filling up the information in the pvr customer came to my window and told me that the unit had stop again and if I can come in and take a look b4 I leave, confirmed that unit did stop cause by a off balance load, reset it the unit customer asked if I can stay for the duration of the drain and spin cycle to make sure everything was ok be I leave. Opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Middlefield, OH 44062
Brian M
Job Details: 09/13/2021
Installed sump assembly OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Middlefield, OH 44062
Brian M
Job Details: 09/13/2021
Cc unit not functioning properly Reseated connections On control OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near Brooklyn, OH 44144
Marie V
Job Details: 09/13/2021
Replaced control and UI. Ran calibration and auto test. Op test okBrought core for return ; O-emld tckt
We serviced a
GE REFRIGERATOR
Model GFE29HSDESS
Near Cleveland, OH 44109
Marie V
Job Details: 09/13/2021
"Cc that the unit did a noise and it stopped and its been a week since. Took temps 43* on fresh food section and 3* on freezer. Ran diag steps ,47, 48, 49, 50, 51 , 52 and 61, all components tested good. Advice cust to take a video if the noise comes back but for now unit is working as designed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Cleveland Heights, OH 44118
Jason N
Job Details: 09/13/2021
Installed filter head/reservoir. Ran water dispense test. Good pressure and steady stream. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Painesville, OH 44077
Joe O
Job Details: 09/13/2021
"Cc: freezer led out, ff lights dimReplaced freezer led. Op test okScode: S191AQ covers parts and labor(freezer led only); used 1 W10695459 (LED MODULE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near University Heights, OH 44118
Jason N
Job Details: 09/13/2021
"Cc unit not draining Customer stated unit left water at end of cycle, stated he could not get it to drain out. Plugged in unit, unit immediately started draining out. Ran diagnostics, no codes stored. Ran wash cycle then cancel drain. All functions normal. Retested several times, filling and draining out unit. All tests good. Could not duplicate an issue with unit at this time."
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW0
Near Shaker Heights, OH 44122
Jason N
Job Details: 09/13/2021
"Cc unit going offbalance, not spinning out clothing all the timeRan entitlement for unit, showing 60mo. Warranty.Ran diagnostics, found code f2e1 for Ui stuck button. Ran auto test, when in spin, slightly grinding noise. Checked unit unit, found oil leaking from gearcase. Unit needs gearcase. Tub also dropping down a bit while filling with water. Also ordering suspension springs. ; ordrng 1 W11455453 (Gearcase) and 1 W11130359 (Suspension springs) and 1 W10734521 (Slider)"
We serviced a
MAYTAG DRYER
Model MDE9700AYW
Near North Royalton, OH 44133
David R
Job Details: 09/13/2021
"Cc unit display not coming on. Found control loud humming, not sending voltage to UI. Let customer know 35001154 UI control discontinued, if that shorted out as well. As of today ordering main control to repair. ; ordrng 1 WP35001153 (Main control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Elyria, OH 44035
Angel
Job Details: 09/13/2021
Ui and control board were replaced opt test no good. Tried to start unit and it will not want to start tried disconnecting connectors from the control board but nothing and it wont let me go into diagnostics. Called BJ went through the same steps but nothing recommended me to call whirlpool techline but they were in training till 4:00. Explained to customer and they said they were gonna call whirlpool to give them the complaint to see what they can do for them.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44111
Marie V
Job Details: 09/13/2021
"Cc that the unit will stay stuck on spin. The light on the control . Ran diag no error codes . Unit is making a noise coming from belt. Detergent is not HE , it will cause unit to oversuds and it can pause the unit. Advice cust to replace detergent and that 1-2 tablespoons of detergent is enough to wash the clothes and that 6-7 bath towels = a full load.; ordrng 1 WPW10006384 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Cleveland Heights, OH 44121
Corina B
Job Details: 09/13/2021
"CC that the right door does not close. Confirmed. Found the bottom of the door cracked. Will need a new door. ; ordrng 1 LW10413519 (RT door), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
GE REFRIGERATOR
Model CFE28TSHLSS
Near Mentor, OH 44060
Joe O
Job Details: 09/13/2021
"Cc: buzzing/humming noise, freezer door sticking shutCustomer stated the unit sounds like its working extremely hard to run. Found error codes 105(condenser fan cannot reach target rpm) 713(freezer door open for 15 mins) 714(freezer door open for 60 mins) 304(freezer temp exceeded 25 degrees) 203(5 consecutive extended ff defrosts) 709(check paddle switch and wiring) 201(ff defrost heater timed out) 202(5 consecutive freezer dented defrosts). Found freezer door will not open. Found freezer evap thermistor reading 655 degrees. Found ff evap fan excessively loud. Needs freezer evap thermistor and ff evap fanCustomer will have to shut unit off 48 hours before return visit to hopefully allow freezer door to open.; ordrng 1 WR55X10025 (sensor,temp ff) and 1 WR60X29099 (refrigerator fresh f), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Wickliffe, OH 44092
Joe O
Job Details: 09/13/2021
"Installed sump assembly, and spray arms. Ran test cycle. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Warrensville Heights, OH 44128
Jason N
Job Details: 09/13/2021
"Cc unit leaking and not advancing past sensing,Customer stated unit leaks all over her floor and never started the wash cycle. Found drain hose laying on floor. Customer did not notice. Repositioned drain hose up onto wash tub next to unit and secured. Ran auto test, no leaks, all functions passed. Started normal cycle. Unit filled and started wash cycle. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW6400SW1
Near Beachwood, OH 44122
Corina B
Job Details: 09/13/2021
"CC that the unit is leaking. Found the dispenser is leaking. Bearings are loud. Will need a dispenser and bearings. Part is nla for dispenser. ; ordrng 1 8564976 (Dispenser) and 1 W10435302 (Bearing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Bedford, OH 44146
Corina B
Job Details: 09/13/2021
Replaced the control. Heated oven to 350*. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Amherst, OH 44001
Angel
Job Details: 09/13/2021
Cc that it takes to long to dry. Verified and unit is heating properly check voltage was at 238vac fuses were good unit was cycling to 167* and turning back on at 127* so thermostat was good air flow was good. Recommended customer to use lighter loads for the clothes to have space to tumble around the basket. Unit is working as designed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Euclid, OH 44117
Joe O
Job Details: 09/13/2021
Installed door. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Lyndhurst, OH 44124
Joe O
Job Details: 09/13/2021
Installed control. Steamed out ff evap. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Strongsville, OH 44149
David R
Job Details: 09/13/2021
"Cc unit is frosting and defrosting causing lots of problems, sometimes ice building up in FZ draws, then defrost, Front UI not working half the time. FZ handle broken. Found the deli control not working, opened up and looked underneath, full of water, wires broken. Causing all problems. Will need FZ handle, Deli control and door, ui, man control, harness. Took pics of all ice building up. Will need to steam all Ice in FZ and if any build up Ice in FF. Will take time to do. About 2-3 hours. Ordering FF evap fan motor and harness in case needed **Setting as 3 count** requesting double labor as well, ; ordrng 1 WPW10675033 (Main control) and 1 W11087438 (FF evap fan and harness) and 1 W11488944 (FZ handle) and 1 W10815668 (Deli Door black s) and 1 W11170612 (Harness)"
We serviced a
KENMORE REFRIGERATOR
Model 596.765195
Near Lorain, OH 44055
Angel
Job Details: 09/13/2021
"Cc that unit was not cooling at all. When i walked in the had been unplugged already so could not take proper temperature verified compressor and its only pulling .66 amps which is too low called BJ to confirm and asked me to wait for a few minutes to see if the evap gets a frost pattern and it didnt has a leak in the low side will need evap compressor and filter drier. Gave estimate to customer and they will not fix. Do not order parts.; ordrng 1 12002041 (Evaporator) and 1 W10309989 (Compressor) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
ESTATE DRYER
Model TEDX640PQ1
Near Bedford, OH 44146
Jason N
Job Details: 09/13/2021
"Cc unit not starting, something wrong with door switchFound door switch lever broken. Unit needs door switch. Replaced using truck stock. Ran dryer op test, good operation and heat, op test good.; used 1 WPW10569603 (DOOR SWTCH XXACADEMY RETURNX) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMV9186WS2
Near Lakewood, OH 44107
Marie V
Job Details: 09/13/2021
"Replace grilled vent and bracket control. Notice that the plastic on the panel where week. When replaced bracket not all of them are in place , is also broken. When told cust he said that the microwave is not working. Unit will need new panel. Too much grease all over causing a spark. Advice cust to not to use until is repair. ; ordrng 1 W10310715 (Control-panel) and 1 WPW10259219 (Control)"
We serviced a
WHIRLPOOL WASHER
Model LXR7133JQ0
Near Garfield Heights, OH 44125
Corina B
Job Details: 09/13/2021
"CC that there is grease spots on clothes. Confirmed. Found the gearcase leaking oil. Will need a new brake gearcase and clutch. ; ordrng 1 W10820043 (Brake) and 1 285785 (Clutch) and 1 3360629 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KODE500ESS00
Near Kent, OH 44240
Brian M
Job Details: 09/13/2021
Installed fans and temp sensor Ran test bake OP Test Ok
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Lyndhurst, OH 44124
Joe O
Job Details: 09/13/2021
"Installed control and thermostat. Found light still on. Ohmed out door switch from control, found door reading open. Continuity tested harness. Needs latch assembly and door latch harnessLatch assembly out of stock. Office to reschedule; ordrng 1 W10883049 (latch-door) and 1 W11132989 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Pepper Pike, OH 44124
Joe O
Job Details: 09/13/2021
"Cc: buzzing noiseCustomer stated noise always happens in rinse cycle. Customer showed audio of sound. Unsure from audio what noise is or where its coming from. Ran auto test, could not duplicate noise. Ran rinse and spin. Could not duplicate issue. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FKS01
Near Westlake, OH 44145
David R
Job Details: 09/13/2021
"Cc unit FF is not cooling but FZ is good. No fan in FF but does have damper. Damper is open, no cold air coming through. Found in FZ cannot feel fan blowing cold air. Found a little bit of ice build up but fan is not running. Comes as whole kit. Ordering.**setting as 3 count just in case a lot of ice build up ; ordrng 1 8201589 (Motor evap kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Aurora, OH 44202
Brian M
Job Details: 09/13/2021
Cc no cool after 2 days Finally found leak in ff evap at factory joints Needs evap ; ordrng 1 WPW10643261 (evaporator)
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near Aurora, OH 44202
Brian M
Job Details: 09/13/2021
Cc of noise Found idler seized on shaft Replaced using truck stock OP Test Ok ; used 1 279640 (PULLEY-IDR) from stock
We serviced a
GE REFRIGERATOR
Model GSH25JSTCSS
Near Westlake, OH 44145
David R
Job Details: 09/13/2021
"Cc unit not getting water from dispenser. Took off back to look at dual valve. Water coming into unit good, going through filter, good. But when valves activate, no water. Ordering valves. ; ordrng 1 WR57X33326 (Dual valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bedford Heights, OH 44146
Jason N
Job Details: 09/13/2021
"Cc unit not draining out, fault code. Customer stated unit will not fully drain out and fault code will display. Ran diagnostics, found codes f0e3 for overload, f0e5 for offbalance load and f9e1 for long drain. Ran auto test, all functions passed. Filled tub then ran manual drain out. Drain pump intermittently draining until no water remaining in tub. Replaced drain pump using customer supplied pre Id part. Reran ran fill and drain test, drain pump operation good. Op test good."
We serviced a
FRIGIDAIRE RANGE
Model FGGF304DPFF
Near Lakewood, OH 44107
Marie V
Job Details: 09/13/2021
Cc that the bottom oven is not heating. Confirmed found week igniter. Replace from T/S and preheated unit. Pass. Op test ok; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF05
Near Cleveland, OH 44125
Corina B
Job Details: 09/13/2021
Replaced the ui and paddles. Brought core back for return. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Lorain, OH 44055
Angel
Job Details: 09/13/2021
"Cc that unit is not washing the clothes or spinning them out. Verified and ran diagnostics and found error code F7E6 MOTOR FAULT, F0E5 OFF BALANCE LOAD DETECTED, looked under unit and shifter was out of place. Replaced shifter ran calibration and auto test unit agitating, and spinning as should. Opt test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Beachwood, OH 44122
Corina B
Job Details: 09/13/2021
"CC that the ice maker is not working and the light in the ff section is dim. Confirmed. Fz 0 ff 37. Checked the wires at the door, good. Cycled ice maker, cycled. Found the ff top back light dim. Will need a new ice maker and led ; ordrng 1 W11130208 (Led), used 1 WPW10756907 (Ice maker), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Bedford, OH 44146
Jason N
Job Details: 09/13/2021
"Cc unit only dispensing cubesCustomer stated unit will only dispense cubed iced no crushed ice. Confirmed, cubes dispense on both settings. Checked solenoid switch operation . Checked good. Switch lever is not moving correctly on ice container. Ordering ice container. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WPW10558424 (Ice container)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rocky River, OH 44116
Marie V
Job Details: 09/13/2021
Took POP.Cc that the unit was not closing the bottom door and everything started getting frosted and now ice maker stopped and the fresh food section is not cold. Confirmed . Took temps -4* in freezer and 70* on fresh food section. When opened freezer door found lots of ice build up in the back wall. Preventing fan from spinning. Cleared all out. Op test ok. Advice cust to make sure that the door closes all the way and to allow 24 hours for unit to reach normal temps.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Aurora, OH 44202
Brian M
Job Details: 09/13/2021
Cc adjusters broke Replaced track adjusters OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near North Ridgeville, OH 44039
David R
Job Details: 09/13/2021
"Cc unit ice dispenser jamming up, when getting ice, first ice will stop then you will hear aug motor just trying to tune but no ice coming. Found ice bin getting jammed up with ice, looked like a piece is borken/cracked in bin causing ice to get underneath and get stuck. Ordering bin for customer, customer will install, no need for return. ; ordrng 1 W11185686 (Ice bin)"
We serviced a
KITCHENAID WALL OVEN
Model KODE507EBL02
Near Gates Mills, OH 44040
Joe O
Job Details: 09/13/2021
"Cc: f2e1 errorFound error code f2e1(stuck key). Ui harness is fully connected. Needs controls and uiUi out of stock, office to reschedule; ordrng 1 W10588722 (panl-cntrl) and 1 W11179310 (cntrl-elec) and 1 W10801665 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ1
Near Avon Lake, OH 44012
Angel
Job Details: 09/13/2021
"Cc that washer was off balance a lot and not rinsing properly. Verified and ran diagnostics found error code F0E5 OFF BALANCE LOAD DETECTED, pushed on the basket down and was bouncing to much causing it to go on a off balance load will need damper assembly. Ordering parts.; ordrng 1 W10780048 (Damper assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Solon, OH 44139
Jason N
Job Details: 09/13/2021
"Cc unit making grinding noise and not starting Ran wash test, during initial drain out, bringing nose from drain pump, something stuck in impeller. Pulled drain pump, found piece of glass. Removed and retested. No abnormal sounds heard. Wash and drain working properly. Op test good. Customer request to have drain pump replaced anyway. Replaced using misc. truck stock part. Op test good. ; used 1 WPW10531320 (Drain pump) from stock"
We serviced a
MAYTAG WASHER
Model MHWZ600TW01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/13/2021
Cc of leak Ran unit checked over unit could not see where a leak happened Checked filter Nothing in it Advised to watch
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Avon Lake, OH 44012
Angel
Job Details: 09/13/2021
Pressure switch and hose were replaced opt test no good. Ran a rinse and spin to verify and washer was not draining properly. Had to get access to drain pump and found that it was clogged up with bra paddings cleaned out tested unit and unit is draining and washing as should. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Richmond Heights, OH 44143
Corina B
Job Details: 09/13/2021
CC that the dishes are dirty. Checked the power at the control 0 volts to the pump and motor. Will need a new control. Office to reschedule ; ordrng 1 W11306302 (Control)
We serviced a
GE DISHWASHER
Model GLD5660N10SS
Near North Ridgeville, OH 44039
David R
Job Details: 09/13/2021
"Cc unit is not starting, display buttons work fine. Press start, do not here doors switches activating. Opened up unit panel. Found the bracket door to door switches knocked out of placed not allowing them to activate. Corrected. Let customer know to make sure not to slam door, most likely what caused problem. Unit is good and running. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ01
Near Garfield Heights, OH 44128
Jason N
Job Details: 09/13/2021
Cc unit ice dispense concerns.Customer stated unit will sometimes dispense crushed with cubes. Tested ice dispense functions on cubed and crushed. All functions normal. Advised customer that its normal for some crushed pieces to dispense with cubes and for a cube to slip by occasionally when dispensing crushed. Unit is working as designed. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44119
Corina B
Job Details: 09/13/2021
CC that there is frost in the freezer. Found the ff gasket not touching the frame. Steamed the gasket out. Ff 37* Fz 0*. Opt test ok.
We serviced a
GE REFRIGERATOR
Model DFE28JMHCES
Near Ashtabula, OH 44004
Dan H
Job Details: 09/13/2021
"Customer complaint that unit is not making ice, fresh food section temperature at 41 degrees, fresh food section evaporator fan is running, freezer section temperature at 20 degrees, found freezer section evaporator fan not running, fan is receiving 14vdc, unit needs new freezer section evaporator fan motor ; ordrng 1 WR60X10352 (Frz fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Conneaut, OH 44030
Dan H
Job Details: 09/13/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 53 degrees, freezer section temperature at 41 degrees, found seam on filter drier failed, unit needs new filter drier; ordrng 1 WPW10143759 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW
Near Parma, OH 44134
Manny
Job Details: 09/13/2021
"Unit is drawing 8.2 amps when trying to start, compressor is over heating, unit will need new compressor. Ordering compressor and uv drier; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Uv drier)"
We serviced a
GE REFRIGERATOR
Model GSS25GMGGCES
Near Andover, OH 44003
Dan H
Job Details: 09/13/2021
"Customer complaint that unit is not dispensing water or making ice, confirmed, found water filter not installed completely, corrected water filter , op test good"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC2
Near Parma, OH 44134
Manny
Job Details: 09/13/2021
"Cc unit not operating as it should, Found F0E5 for off balance load, ran manual test and unit goes off balance during sensing cycle, unit doesnt have any of the legs installed causing it to rock back and forward making it go out of balance. Ordering lvling legs, place customer in cancellation list.; ordrng 4 W10888529 (Lvling legs)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rome, OH 44085
Dan H
Job Details: 09/13/2021
"Customer complaint that unit is not spinning properly, ran diagnostics found f8e1(long/no fill) error code, cold water valve barely opening, unit new valve ; ordrng 1 W11038689 (Valve)"
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWP2
Near Montville, OH 44064
Dan H
Job Details: 09/13/2021
"Customer complaint that unit is not drying and not washing properly, ran diagnostics found 7-1(no heat) error code, unit completed test cycle, heater is working, unit needs new control, customer does not want repair at this time ; ordrng 1 W10854215 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Independence, OH 44131
Manny
Job Details: 09/13/2021
"Cc unit not felling hot water, found errors F4E0, F3E2, unit will need water inlet valve ordering inlet valve.; ordrng 1 1 (Water inlet valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Painesville, OH 44077
Dan H
Job Details: 09/13/2021
"Customer complaint that unit was not washing, ran diagnostics found f7e6(motor fault) error code, found new style shifter disconnected from cam, installed new old style shifter , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Willoughby, OH 44094
Joe O
Job Details: 09/13/2021
"Incorrect part received. Received ff door hinge. Re ordering freezer hingeHinge out of stock, office to reschedule ; ordrng 1 W11505709 (Freezer hinge)"
We serviced a
MAYTAG DBL WALL OVEN
Model MEW5630DDW
Near Geneva, OH 44041
Dan H
Job Details: 09/13/2021
"Customer complaint of no power, Confirmed , control is receiving 120vac , unit needs new control , control is showing out of stock, customer does not want repair at this time ; ordrng 1 WP8507P321-60 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model wtw4816fw2
Near Cleveland, OH 44105
Manny
Job Details: 09/13/2021
"Replace main control and shifter actuator, ran calibration and diagnostics cycle opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH1
Near Madison, OH 44057
Dan H
Job Details: 09/13/2021
"Customer complaint that unit fills for a minute then shuts off, customer started normal wash cycle, unit filled, wash motor never started, ran diagnostics found 4-3(motor not running ) and 7-1(no heat) error codes, heater working after test cycle, unit needs sump and control, installed sump assembly op test good , ordering control, part is out of stock so not scheduling return appointment ; ordrng 1 W11305303 (Cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Painesville, OH 44077
Joe O
Job Details: 09/13/2021
"Cc: not cooling properly, intermittent iceFound temps in ff section at 55 degrees, freezer at 16 degrees. Found ff evap completely frosted over. Needs ff evap fan harness and drip pan; ordrng 1 W11087438 (motor-evap) and 1 W11457241 (Drip pan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS207BSS00
Near Cleveland, OH 44124
Brian M
Job Details: 09/13/2021
Cc unit not baking properly Ran test bake to 350 Found no issues with temps Ran broil and convect No issue found Advised to watch Advised on letting unit preheat longer after timer goes off
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Avon Lake, OH 44012
Marie V
Job Details: 09/13/2021
"Cc that the unit does not work. Corn. Check power coming in, found N burned out in terminal block. Took door off and inspected control board. Looks, good, unit will need terminal block and drain pump.; ordrng 1 W11132441 (Terminal block) and 1 W11412291 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Beachwood, OH 44122
Corina B
Job Details: 09/13/2021
"CC that the ice maker is not working and the light in the ff section is dim. Confirmed. Fz 0 ff 37. Checked the wires at the door, good. Cycled ice maker, cycled. Found the ff top back light dim. Will need a new ice maker and led ; ordrng 1 W11130208 (Led), used 1 WPW10756907 (Ice maker), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Cleveland, OH 44135
Manny
Job Details: 09/13/2021
"Cc unit not cooling, confirmed unit is at 59 in the RC and 17 in the FC, took evap cover off found evap cover in frost, set unit to diagnostics #13 for defrost cycle. Found evap thermistor open, use WPW10384183 thermistor from T/S, advise customer to keep an eye on the unit and to allow at least 8 hrs for temp to start equalizing.; used 1 WPW10384183 (Evap thermistor) from stock"
We serviced a
GE REFRIGERATOR
Model GFD28GELCDS
Near Ashtabula, OH 44004
Dan H
Job Details: 09/13/2021
"Customer complaint that freezer section ice maker is not making ice, confirmed, valve is working, unit needs new ice maker , customer does not want repair ; ordrng 1 WR30X28682 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44112
Corina B
Job Details: 09/13/2021
Replaced the control. Part was not on pvr. Brought core back for return. Opt test ok ; used 1 W11035836 (Control) from stock
We serviced a
MAYTAG RANGE
Model MER8674AB0
Near Rome, OH 44085
Brian M
Job Details: 09/13/2021
Installed element and switch OP Test Ok
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS6
Near Cleveland Heights, OH 44118
Corina B
Job Details: 09/13/2021
Found the control missing p4 on the new control. Took picture. Will need a new control. Left control with customer to look at new one. ; ordrng 1 W10210871 (Holder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Roaming Shores, OH 44085
Brian M
Job Details: 09/13/2021
Installed fan OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG WASHER
Model MVWC425BW0
Near LaGrange, OH 44050
David R
Job Details: 09/13/2021
Cc unit not spinning. Found basket speed error. Actuator not switching over. Replaced from t/s. Unit is working but loud in spin. Let customer know gearcase will probably need to be replaced next but she is fine with not getting that repaired at the time being. Unit is good. Op test ok. ; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS6
Near Strongsville, OH 44149
David R
Job Details: 09/13/2021
"Cc unit door display going in and out every time opening up and closing door. Found door wires cut through. Door switches check good. Will need new door. Customer paid SVC , do not order parts. ; ordrng 1 W10893442 (Door), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cleveland, OH 44135
Marie V
Job Details: 09/13/2021
Replaced control and valve. Op test NG. Found lid lock open. Will need new lid lock. ; schdld next appmnt for 9/27 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Avon Lake, OH 44012
Angel
Job Details: 09/10/2021
Cc that lid was not closing. Verified and found lid lock shut closed with out the lid being down. Explained to them that when they select a cycle and unit starts not to try to open the door before it closes because it can trigger the lid lock and keep it shut and also to try not to slam the lid. Ran diagnostics theres no error codes and also did a manual test with lid lock and functioning as should. Recommended that max load is 6 to 7 regular bath towels and 1 to 2 tablespoons of detergent is enough to wash there clothes. Opt test ok.
We serviced a
AMANA REFRIGERATOR
Model ABB2221WEW1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/10/2021
Cc unit not cooling properly Customer had unit turned off and defrosted but stated they had a ice build up Advised it may have been a defrost issue Plugged unit in and watched for frost pattern Advised to watch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Mantua, OH 44255
Brian M
Job Details: 09/10/2021
Installed valve and icemaker OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Parma, OH 44130
Marie V
Job Details: 09/10/2021
"Cc that the unit is not cold enough on fresh food section. Confirmed. Took temp fresh food section 55* and -10 on freezer. Check continuity on bimetall . Is good. Tried to put unit on defrost mode, failed. No power coming out of control and evaporator fan keep running. Unit need control replaced. Replace control from T/S. Set unit into a defrost mode. Pass. Defrosted all evap. Put back together and advise cust to allow 24 hours for unit to reach normal temps. Op test ok; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Strongsville, OH 44149
David R
Job Details: 09/10/2021
"Customer said another servicer was out but couldnt diagnose. Cc unit not cooling correctly. Found evap build up of ice in FF. Followed service pointer. Found unit control not up to date version. Will need new control, new evap cover with fan. Dual valve and Orion board if necessary upon return. Will need to take off door to get shelving out and this is a larger job, will need to also steam off ice.*** setting as a 2 job count and requesting double labor. ** place on cancellation list. ; ordrng 1 W11389713 (Control) and 1 W10889841 (Cover evap) and 1 W11164517 (Orion control) and 1 W11535162 (Dual valve)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ravenna, OH 44266
Brian M
Job Details: 09/10/2021
Installed panel and control Ran auto test OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model MER6769BAW
Near Euclid, OH 44123
Corina B
Job Details: 09/10/2021
"CC that the front left burner is not working. Confirmed. Checked the switch h1 to h2 240 volts. Will need a new burner. ; ordrng 1 W10823704 (Burner), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Chesterland, OH 44026
Dan H
Job Details: 09/10/2021
"Installed new user interface and control, op test good"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Pepper Pike, OH 44124
Dan H
Job Details: 09/10/2021
"Customer complaint that unit was making noise then died all together, confirmed, power to control, , unable to diagnose noise since nothing is running, unit needs new control; ordrng 1 W11034363 (Cntrl)"
We serviced a
KITCHENAID WALL OVEN
Model KEBS107BBL2
Near Chardon, OH 44024
Joe O
Job Details: 09/10/2021
Cc: intermittently not startingFound when attempting to start unit says error and will not start. Unit displays the temp probe temps and says error. Ui is not allowing correct settings to be pressed. Found unit intermittently will allow unit to start. Needs controlControl shows discontinued; ordrng 1 3181703 (microcomputer(discontinued))
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Chardon, OH 44024
Joe O
Job Details: 09/10/2021
"Cc: pin popping out, not allowing washer to workFound actuator arm came off. Replaced actuator. Ran auto test and calibration. Op test ok; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Willoughby, OH 44094
Jason N
Job Details: 09/10/2021
"Cc unit not powering onChecked power in to unit from j-box. Found hot wire not secured to terminal screw. Reconnected and tightened. Power restored to unit. Ran wash test, op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Chesterland, OH 44026
Jason N
Job Details: 09/10/2021
"Cc unit not cooling.Customer diagnosis was that it was either control related or refrigerant system related. Found no frost pattern on evaporator. Tapped system, unit low side in 22 in/hg vacuum. Unit has sealed system leak. Pressurized system with 150psi of nitrogen. Found leak at evaporator. Unit needs evaporator and possible compressor. Quoted customer. Customer stated that was too much for repair, declined at this time. Estimate only. ; ordrng 1 WP2306093 (Evaporator) and 1 W10841139 (Comp), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"