Local Reviews
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Jeff M.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA The water line in the door is frozen. I tried to heat the door but no luck cust needs to shut the unit down for a night
Gabriel P.
WASHER MAYTAG MVWB765FW2 "Found error code stuck key ,delete codes reboot computer,set to calibrate but would do nothing move forward and it kick in to calibrate ,going to ordering the console panel ; ordrng 1 W11135391 (CNTRL PANEL )"
Paul P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Replaced control in refrigerator. Note the back wheel left a mark on the floor, did not see them before moving the refrigerator, looks like back wheel, on the left, not on mat when rolling back. Set down mitigation mat."
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Replaced main control Customer to monitor ; used 1 W10902214 (THERMISTOR) from stock
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Found freezer light out. Fresh food ligt dim. Removed light and it brightened up. Need all three new lens. Reschedule customer needs after 400 on Friday ; ordrng 2 WPW10515057 (light)s and 1 WPW10515058 (light)
Jeff M.
WASHER GE GTWN2800DW I clean the machine remove the inner drum washed everything
Arthur V.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced fill tube heater and thawed fill tube. Cycle and water is now filling
Arthur V.
WALL OVEN ELECTROLUX E30EW85ESS1 Upon removing wall oven discovered that the power cord is too short to be able to pull unit out. Connected under the stairs in a junction box. (See pics ). Advised customer they need a electrician to pull unit and then we will come back to install the relay bd. Customer to call us when they decide what to do about power. I DID NOT RESCHEDULE DO TO CUSTOMER UNCERTAINTY!!!; saved tckt
Corey L.
WASHER MAYTAG MVWC360AW0 "Installed suspension kit, op test good"
Macaulay G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Wheels on bottom rack are very unstable and causing rack to fall on track. Office to order all four rack wheels.; ordrng 4 W10195416V (dish rack wheel)s
Gabriel P.
WASHER MAYTAG MVWC416FW0 Replace parts opt test ok
David R.
RANGE FRIGIDAIRE FGEF3030PFB "CC of fluctuating temp when baking, some stuff done, some over cooked or under cooked. Checked temp prob, it is in the right resistance amount. Checking temps test. Temp way over. Back legs cracked. Ordering control and probe And legs.; ordrng 2 316272900 (leveling screw)s and 1 316490003 (probe) and 1 5304515069 (CLOCK TIMER)"
Gabriel P.
WASHER MAYTAG MVWB835DW3 There’s some noise found the gearcase. Needs gearcase replaced. ; ordrng 1 W10811956 (drum assy)
Gabriel P.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Found harness for ice maker broke under freezer door. Harness is part of the door. Needs door replaced. Took pic of harness broken; ordrng 1 LW10839911 (LEFT DOORS)
David R.
WALL OVEN FRIGIDAIRE FGEW3065KBB "Temp test, bake cycle on. Set for 350* after pre heat Temp is testing around 360*. Set to 380*, temp testing 398*. Customer hasn’t seen any error codes. Op test ok."
Brian M.
DRYER WHIRLPOOL LGR7646EQ1 Cc of no heat Found thermal fuse open Used truck stock to replace it Ran test cycle OP TEST OK ; used 1 WP3392519 (THERMAL FUSE1540) from stock
Jason N.
WASHER WHIRLPOOL EED4100WQ0 "Cc dryer not working due to power surgeChecked power at outlet, good at 242vFound thermal fuse and thermal cut off both open.Diagnostics only call, estimate build for repair of unit"
Jason N.
WASHER MAYTAG MVWC465HW2 "Cc washer not cycling properly Customer showed popFound error code f8e1 for long fill,no fillFound drain line laying on floor, replaced into stand pipe and zip tied. Ran auto test and calibrationOp test ok"
Jason N.
WINE COOLER WHIRLPOOL KUWR204ESB0 "Cc cooler door that was just installed top hinge rubbing on doorFound upper door bracket scraping top of door on open and closeRemoved door, found bottom hinge pin receiver with metal manufacturing debris, door not sitting down onto hinge pin fully. Cleaned out pin receiver w/ drill bit, removed extra installed washer on pin. Op test ok."
Jason N.
MICROWAVE WHIRLPOOL AMV5206AAS "Cc unit does not power onFound good power at outlet at 122vDropped unit from cabinet to remove coverChecked continuity through micro switches and power fuse, all tested good.Needs control board Customer not repairing at this time, estimate only"
Gabriel P.
DRYER WHIRLPOOL LGR4634EQ3 Found thermal fuse open replace from truck stock opt test ok ; used 1 WP3392519 (THERMAL FUSE) from stock
Gabriel P.
WASHER WHIRLPOOL MVW8750WQ1 "Gearcase sound real loud when is spinning,giving customer estimate also found lots of oil in stator raps sensor and rotor need to order that as well customer will not fix don’t order parts"
Gabriel P.
REFRIGERATOR JENN-AIR JFX2897DRP02 "Found fresh food section evap frost up with ice ,steam and check all thermister all pass place thermister in a different spot opt test ok"
Gabriel P.
DISHWASHER KENMORE 66517609301 Found wax and dirty on edge of dishwasher by door clean and drain tube install wrong is not elevated everything customer put on garbage disposal going down to dishwasher fix issue opt test ok
Corina B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "CC that the ff door is not closing, now is closing. Checked the gasket and door closure, good. Used Vaseline are the gasket. Optest ok."
Jason N.
DRYER WHIRLPOOL MGDB400VQ0 "Cc runs but no heatVerify no flame condition, checked thermal fuse, and thermal cutoff. Found thermal cutoff open. Replaced using truck stock.Ran test cycle. Op test ok; used 1 279769 (THERMAL CUTOFF) from stock"
Corina B.
REFRIGERATOR GE GSH22JFTAWW "CC that they how a power outage and the unit would not turn on, unit turned on days later. Fz -4 ff 31 fans are running. Temp was set at the coldest setting. Will need a new control."
Brian M.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Installed water valveTested flow no leaks presentOp test ok
Brian M.
RANGE KITCHENAID KSGB900ESS0 Cc of noise in cooling fan Removed fan and repositioned it Reinstalled ran test cycle OP TEST OK
Brian M.
REFRIGERATOR KITCHENAID KRMF606ESS01 Cc of door not leveled Leveled unit OP TEST OK
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Cc ice maker not making iceCustomer stated ice maker was not making cubes, just crushedIce maker started making cubes again a few days agoAdvised customer to dump ice from container if not using regularly Customer stated that the ice container is hard to pull out, the button is not depressing fully to allow container to be removedOrdering an ice container ; ordrng 1 W11185686 (ICE CONTAINER)"
Dan H.
DRYER WHIRLPOOL HYE3657AYW "Installed new hi limit thermostat, op test no good , unit heated up once then stopped, found element and hi limit thermostat open, unit needs new element and thermostat , customer does not want to repair unit anymore, customer would like a refund for previous repairs; ordrng 1 LA-1044 (element 72.44)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit op tested good
Arthur V.
RANGE WHIRLPOOL WFG515S0EW1 Found 120 v to spark bd but nothing out on either bake or broil. Need spark bd ; ordrng 1 W11162730 (SPARK MODULE )
Jeff M.
DISHWASHER KITCHENAID KDTE234GWH0 Installed new part unit op tested good
Jeff M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed new part unit op tested good
Brian M.
WASHER WHIRLPOOL WTW4950HW0 "Cc: no powerVerified power at outlet, power to controlNo diagnostic light on controlNeeds control board; ordrng 1 W11223399 (CNTRL)"
Jeff M.
REFRIGERATOR KITCHENAID KRFF707ESS01 Called wptl I spoke with tj file # 7723844244. Fresh food evaporator is already had the service pointer applied and the tabs on the evaporator cover are in place. The unit has been deemed unrepairable customer will call customer assistance with file number for further help on the issue
Jeff M.
WASHER MAYTAG MVWB835DW Ran a spin calibration op tested good
Paul P.
WASHER WHIRLPOOL WTW4955HW1 "Tested washer, found stuck on final,spin. Reset washer, ran drain cycle on manual control, washer now going in to diagnostics and testing properly. Did not set down mitigation mat, washer is in basement near floor drain."
Gabriel P.
WASHER WHIRLPOOL MVWB865GC0 "Found error code long fill,check pressure from water coming out it was good but when ran test manually from cold water on machine the cold never came out and hot water was ok ordering valve assembly took pic of pop ; ordrng 1 W11172234 (VALVE ASSEM.)"
Gabriel P.
COMPACTOR KITCHENAID KTTS505ESS0 "When compactor goes all the way up it doesn’t want to stop,check the momentary switch and top time switch they were bad talk to Robert senior technician ask me to replace both switches ; ordrng 1 9871829 (switch draw tilt blk) and 1 WP777811 (switch-dir)"
Corina B.
DISHWASHER KITCHENAID KUDS35FXSS9 "CC that the control is staying and the unit does not start. The lights will not clear. Unplugged unit for 30 seconds, lights on ui are not turning on. Will need a main control and ui."
Corina B.
DRYER WHIRLPOOL WED8740DW0 Replaced the parts listed. Brought core back for return. Optest ok.
Corina B.
DISHWASHER KITCHENAID KUDS30IVBL4 "CC that the lights stay on. Found the ribbon separating, will need a new ui."
Corina B.
REFRIGERATOR WHIRLPOOL PTB21BBGRQ Replaced the parts listed. Optest ok.
Corina B.
KITCHEN WHIRLPOOL WFG505M0BS3 Replaced the inner glass. Optest ok.
Dan H.
WALL OVEN TAPPAN 12-229910/04 "Customer complaint that unit smells like gas, oven cavity does smell like gas, unable to get clear model number(see pic), oven control is broken( see pic), unit needs new oven control, unable to look up with out model number, unit is 30 years old and part is most likely no longer available; O-emld tckt"
Macaulay G.
REFRIGERATOR KITCHENAID KBLS19KTSS1 Unit has issues with bearings in rails of freezer. Customer does not want to repair. Please put through to management for review.
Macaulay G.
DRYER MAYTAG MEDB835DC4 Loud sound while running dryer. Not drying properly and shutting down in cycle. Found a support roller was seized. Replaced from truck stock. All tested ok.; used 1 WPW10314173XXX (USE KIT PART4392067) from stock
Dan H.
RANGE GAS WHIRLPOOL WFG515S0EB1 "Customer complaint that oven is not lighting, confirmed, no buttons on control are working, unit needs new control ; ordrng 1 WPW10348656 (cntrl-elec)"
Macaulay G.
ICEMAKER WHIRLPOOL GZ25FSRXYY7 Drain had grommet style trap. Replaced with p trap from truck stock. Special project S38253 paid for part. Steamed drain tray. All tested ok.; used 1 W10619951 (TUBE-DRAIN) from stock
Dan H.
DBL WALL OVEN WHIRLPOOL RBD275PVS00 "Customer complaint that clean cycle is not working, started self clean cycle, door locked, unit did not heat, broil and bake both working, unit needs new control, control is no longer available ; ordrng 1 8303883 (cntrl-elec)"
Macaulay G.
RANGE WHIRLPOOL RF385PXEN Found no issues. All tested ok. Door may not have been hitting door switch completely.
Macaulay G.
RANGE WHIRLPOOL WFE525S0HV0 Replaced door glass. All tested ok.
Macaulay G.
DRYER MAYTAG DE312 Replaced heating element. All tested ok.
Macaulay G.
WASHER GE GTWN4250D1WS "Replaced thermistor, control assembly, and motor. All tested ok."
Jeff M.
WASHER WHIRLPOOL WFW70HEBW0 "The units sensor hose is damaged. needs replaced; ordrng 1 W11044559 (HOSE), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
HOOD KITCHENAID KVIB606DSS1 Talked to Joel at techline. Removed each led light. Tested using a 9 v battery. Reconnected unit working now.
David R.
DISHWASHER WHIRLPOOL WDF520PADM7 "Tested. Working properly. No signs of water leaking. Door tight onto unit, seals are good. Op test ok."
David R.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced console. Tested. Op test ok.
Paul P.
WASHER WHIRLPOOL MVWB750WQ1 "Found leak through hub to stator and sensor. Washer will need stator, sensor and hub. Customer only paying for service for today, will think about repair, quote only, no parts to order unless customer wants repair done. Did not set down mitigation mat, washer has leak.; ordrng 1 W10820039 (hub 26.47) and 1 WPW10178988 (sensor 32.36) and 1 WPW10419333 (stator 204.84), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
WASHER WHIRLPOOL WTW8500DC1 "Installed control and ui, ran test 51, op test ok"
Macaulay G.
REFRIGERATOR KITCHENAID KRMF706EBS01 Not receiving voltage to auger motor. Office to order control board and user interface.; ordrng 1 W10894103 (cntrl-elec ui) and 1 WPW10675033 (cntrl-elec)
Corina B.
RANGE MAYTAG MGS8800FZ0 "CC that the convection fan has been running for days and will not turn off, trooped the breaker. Checked the wires from the fan to the control, not punched. Checked the outlet, good. Will need a new control and fan. Called SM to order parts. ; ordrng 1 W10759301 (cntrl-elec) and 1 W11048093 (fan-convct)"
Robert A.
WASHER WHIRLPOOL WTW8500DC4 "Pop per entitlementRan diognostics long fill, tested valves, ng, replaced valve, tested, good, ran test 51, op test ok; used 1 W11165546 (VALVE) from stock"
Corina B.
WASHER AMANA NTW4516FW2 "Cust showed pop, sent pic. CC that the unit does not turn on. Checked outlet, good. Checked power to control, 120 volts. No light is on the control. Checked the continuity on the cord, good. Will need a main control called SM to order part. ; ordrng 1 W11170317 (CONTROL )"
Robert A.
WASHER AMANA NTW4516FW2 "Ran diognostics, no codes, ran recal cycle, good, checked svc pntrs, noneRan spin cycle, good, op test ok"
Robert A.
DRYER ELECTROLUX EIED200QSW00A "Installed pump, ran unit with wet towles, op test ok"
Robert A.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Unit in garage, no heat in area, NOTE: This refrigerator is intended for use in a location where the temperature ranges from a minimum of 55°F (13°C) to a maximum of 110°F (43°C). The preferred room temperature range for optimum performance, which reduces electricity usage and provides superior cooling, is between 60°F (15°C) and 90°F (32°C). It is recommended that you do not install the refrigerator near a heat source, such as an oven or radiator.Optest ok"
Macaulay G.
DRYER WHIRLPOOL MDE8400AYW Found fuse at fuse box was open.
Macaulay G.
RANGE JENN-AIR JJW9630DDS "Has 4d21 error for airflow issue. ; ordrng 1 WP74008383 (fan- tange 122.56), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
DISHWASHER KITCHENAID KDTE404DSS0 Cc of no drain. Found piece of glass in drain Removed Ran test cycle OP TEST OK
Brian M.
WASHER WHIRLPOOL WTW5000DW0 "Cc of unit not spinning Found hub worn out Replaced using truck stock Ran auto test and calibration OP TEST OK ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 W10528947 (HUB2616) from stock"
Dan H.
WASHER MAYTAG MVWB300WQ1 "Customer complaint of noise, started normal wash cycle, no unusual noises heard, ran test cycle, no unusual noises heard, unable to duplicate the problem , unit is operating as designed"
David R.
RANGE WHIRLPOOL WFG525S0HS0 "Broil intermittently works, everything else test normal. no error codes. Ordering broil ignitor.; ordrng 1 WPW10333842 (igntr-oven)"
David R.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Replaced control. Tested. Compressor kicked on, started feeling cold air go through unit. Op test ok."
David R.
OTR MICROWAVE MAYTAG MMV4206FB0 "Sound not coming on. Went to options and turned all sounds on, still not working. Took off, inspected wires/board, put everything back together, reset board. Still not making any sounds. Ordering control and UI; ordrng 1 W11031964 (panl-cntrl) and 1 W11100598 (cntrl-elec)"
Arthur V.
REFRIGERATOR MAYTAG MRT118FFFH01 Did temp check. 5 deg in freezer and 35 in fresh food. Advised customer to leave settings right where they are. Op test good
Arthur V.
REFRIGERATOR WHIRLPOOL WRT771REYW00 Found this is a pressure issue. If i turn on the water at the sink vibration stops. Customer needs plumber to control pressure to fridge. Tax exempt (see pics)
Arthur V.
DRYER MAYTAG MDE9206AYW "Found drum roller noisey. Needs drum rollers,and idler pulley. Belt looks good. ; ordrng 2 12001541 (bearing & roller asy)s and 1 WP6-3700340 (bearing), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR MAYTAG MFI2569YEM0 "Smells and signs of electrical burns on main control. Start device showing open and not getting power from board. Needs new control and start device.*****Do Not Order Parts.; ordrng 1 WPW10197428 (start relay 65.79) and 1 WPW10312695 (electronic control 124.70), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DRYER WHIRLPOOL WED4815EW Do unit would not run I found the timer and door switch unplugged. I plugged the timer and door switch back in unit tested good
Robert A.
DISHWASHER FRIGIDAIRE FPID2497RF2A "Cc not going through cycle correctly, didgets out on display ran diognostics, ng, unable to get in, needs ui and control; ordrng 1 117494880 (control panel)"
Robert A.
WASHER MAYTAG LAT9593AAW "Found lid and check switches badCust to let us know; ordrng 1 W10820036 (LID SWITCH32.43) and 1 WP207166 (CHECK SWITCH3024), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER AMANA NTW4516FW2 Upon arrival cust had unit control bd disassembled. Plugged in and green light on control lit up. Ran diagnostics no errors. Recalibrated washer and then ran a service cycle. Unit passed. Unit op test good at this time
Macaulay G.
REFRIGERATOR WHIRLPOOL WRT511SZDB00 Found no issues. No frost or ice built up. May have been over loaded for holidays.
Robert A.
WASHER MAYTAG MVWB865GW0 "Ran diognostics, 5-4, 5-1 lid switch fault, needs lid switch; ordrng 1 W10810403 (LID LOCK)"
Brian M.
DRYER WHIRLPOOL WED9270XW0 "Cc: unit not working Found thermal fuse open thermal fuse was installed 8-17-18 by DH .. part is covered Installed using truck stock OP TEST OK Customer purchased a second thermal fuse Used 2 from truck stock ; used 1 WP3392519 (THERMAL FUSE), and 1 WP3392519 (THERMAL FUSE) from stock"
Brian M.
WASHER MAYTAG MHW3505FW0 Installed new bellow and springRan unitOP TEST OK
Paul P.
DRYER KENMORE 11070902990 Confirmed part received. Replaced motor and made sure all wiring connections and ends repaired and tight. Ops test good.
Jason N.
WASHER MAYTAG MVWC400XW0 "Cc loud noise when in spin cycle, sounds like jetRan manual diagnostics test for spin, gear case very loudNeeds gearcaseCustomer not repairing at this time"
Paul P.
DISHWASHER WHIRLPOOL WDTA50SAHN0 "Verified part that was delivered. Installed control. Ran diagnostic and heater test, all working properly, ops test good. Set down mitigation mat."
Brian M.
REFRIGERATOR WHIRLPOOL BB20V1PS "Cc of unit shutting off and not cooling Found unit to have a faulty freezer thermostat control Customer wants to install part Customer paid for svc and parts ; ordrng 1 W10752646 (thermostat), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc water leaking out rt side of door, Inspected and ran unit, excess soap on unit, watched cycle, suds leaking out door, suggest using less or different soap. cleared soap, op test ok Op test okNo damage noted"
Dan H.
REFRIGERATOR WHIRLPOOL KSC23C8EYW00 "Customer complaint that unit is not making ice, confirmed, cycled ice maker , ice cycled but did not fill, water valve is recieving 120vac , unit needs new valve; ordrng 1 WPW10238100 (valve-inlt 79.81), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DISHWASHER KITCHENAID KDPE234GPS0 When replacing sump assy found defect in tub assy where seal on sump rests. (See pics ) Customer really wants unit exchanged. Needs tub Need double labor for install of tub Customer to call when tub comes in or if unit exchanged talked to SM ; ordrng 1 WPW10681506 (tub-dishwr)
David R.
DISHWASHER MAYTAG MDB8969SDM3 "Start button not working. Took panel off and checked UI, seems like start button was sticking. Dishwasher is working now but still recommends UI. ****Do Not Order Part.; ordrng 1 W10847822 (panel-cntl 207.96), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR AMANA ACD2234HRS "Found unit needs ice maker. Unit in mid harvest just making noise. ; ordrng 1 D7824706Q (ice maker), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
WASHER ROPER RTW4516FW2 "Customer received pressure hose and cabinet. Inspected cabinet that was shipped, side dented in and bottom frame all bent up, will need another cabinet. Tub did not arrive. Re-ordering tub, cabinet, and ovrsz shipping. Set pressure hose inside tub for now.; ordrng 1 W10371566 (tub) and 1 W10596395 (cabinet), used 1 1OVRSZ (Oversize Shipping) from stock"
Arthur V.
DRYER WHIRLPOOL WED49STBW1 Found thermal cutt off open and needs replaced ; ordrng 1 W10900067 (cutoff-tml)
Corina B.
RANGE WHIRLPOOL WFG320M0BS0 "CC that the bake does not ignite. Found the gasket is torn. Checked the igniter 0 amps. Checked the voltage to the igniter 120 volts. The floor is burnt, took pic. Will need a gasket and igniter. Called SM to order parts. ; ordrng 1 W11176454 (IGNITER) and 1 WPW10535778 (gaskt-door)"
Dan H.
WASHER MAYTAG MVWC465HW2 "Customer complaint of loud noises, ran diagnostics no error codes found, ran manual test cycle on high speed spin and heavy agitate, heard clicking sound, isolated to gearcase, unit needs new gearcase; ordrng 1 W11035747 (gearcase)"
Dan H.
WASHER MAYTAG MVWX655DW0 "Customer complaint that unit agitator does not go around, Found wash plate stripped, heard grinding in bearings, found oil all over outside of gearcase, unit needs new agitator and gearcase; ordrng 1 W10902814 (washplate 105.99) and 1 W11035751 (gearcase 254.71), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR MAYTAG MFI2570FEZ02 Ice flapper intermittently staying opening. Ice slipping and falling through ice container. Ordering the separator and ice container.; ordrng 1 W11185686 (ICE CONTAINER ) and 1 WPW10353552 (separator)
Paul P.
OTR MICROWAVE AMANA AMV2307PFS0 "Tested microwave, found door switches not working properly. Replaced interlock switches from truck stock. Microwave now operating properly.; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Paul P.
WASHER WHIRLPOOL MVWB835DW4 "Ran diagnostic tests, had LF, F8E1 long fill code, customer is getting hot water valve checked by a plumber. F0E3 code for overload, and F2E1 stuck button. Ran calibration cycle, and tests, had to pump out for an extended period, then washer started draining properly.washer is now working properly. Did not set down mitigation mat, washer is in basement near floor drain. Took photo of proof of purchase."
Paul P.
REFRIGERATOR MAYTAG MFI2665XEB6 "Found ice maker not advancing through full cycle, even with jumper on test mode. Replaced ice maker, now filling and advancing properly. Set down mitigation mat.; used 1 W10882923 (ICE MAKER ASSY) from stock"
Paul P.
RANGE WHIRLPOOL WFG550S0HZ0 "Oven heating properly on bake, not sensing or heating properly on convection. One error code stored, F1E1, no other error codes. Cleared codes, checked wiring to control, all connections good, sensor checks in range, 1050 ohms. Convection fan motor in range 18 ohms. Office to order control.; ordrng 1 W11258611 (CONTROL-ELEC)"
Macaulay G.
REFRIGERATOR GE TFX25PRYFWW Found drain was clogged. Used steamer to clear drain. All tested ok.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Macaulay G.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Evaporator fan has open winding. Replaced fan motor from truck stock. All tested ok.; used 1 WP2315539 (MOTOR-EVAP) from stock
Macaulay G.
DISHWASHER MAYTAG MDB4949SDH2 Drain pump not receiving 120 vac. Control needs replaced. Paid service charge. Customer to advise.
Macaulay G.
DISHWASHER KITCHENAID KUDS35FXSS8 Unit is not pressurizing water enough to clean top rack of dishes. Sump motor would need replaced. Customer paid service charge and does not want repaired.
Macaulay G.
WASHER MAYTAG MVWC565FW1 Replaced capacitor and control. Ran calibration cycle. All tested ok.
Macaulay G.
DISHWASHER WHIRLPOOL MDB4949SHZ0 Unit is not receiving water. Found connections to inlet valve were disconnected. Reconnected inlet to connections. All tested ok.
Macaulay G.
REFRIGERATOR KITCHENAID KBLS19KTSS1 "Found air channel from freezer to fresh food compartment was frosted up, not allowing air flow. Used the steamer and warm water to clear the air channel. All tested ok."
Macaulay G.
REFRIGERATOR WHIRLPOOL WRT519SZDM01 "Fan is not circulating air properly to the fresh food compartment. Also, found service bulletin on broken end cap of handle. Office to order end cap, fan blade, and evaporator motor.; ordrng 1 W10864207 (endcap-hdl) and 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap)"
Macaulay G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Found unit is running properly. Changing wash cycles as designed. Advised customer to have inlet changed from cold to hot. Unit is not drying dishes properly though. Heating element is testing ok. Control is not sending voltage. Office to order control.; ordrng 1 W11305297 (control )
Arthur V.
RANGE WHIRLPOOL WFE745H0FH1 Cust did not receive erc.. she called in when she got the sensor. Customer to call us when erc arrives. ; saved tckt
Corey L.
WASHER MAYTAG MVWC565FW1 "Customer complaint washer not working, confirmed found control failed no green led, outlet has 115v, unit needs new control ; ordrng 1 W11162438 (CNTRL)"
Arthur V.
WASHER KENMORE 110.507201 Customer complaint that when washing a heavy load unit goes off balance and bangs the sides in spin With no clothing unit operating normally. Releveled washer and Cycled with large load Unit drained and spun out properly. Advised customer to not overload washer. Could not duplicate issue
Arthur V.
WASHER WHIRLPOOL WFW85HEFC1 Upon arrival unit in a continuous drain mode. Let unit complete cycle. removed 1 rug getting 2 error codes f3e1. And f5e2. F5e2 is a door lock error but door is locking and unlocking properly. F3e1 stands for water level error and it is possible all the water could not be drained due to single rug in washer. Ran a auto service test and unit passed. I believe washing of one rug is the cause. Advised cust to add like items to help balance load.unit op test good cleared error codes
Arthur V.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Found issue is with allen screws holding handle in place Tightened screws. Op test good
Arthur V.
WASHER WHIRLPOOL LSQ8243HQ0 Found unit needs motor coupling. Replaced with truck stock part. Tested unit. Unit washed and spun out. G; used 1 285753A (COUPLING ) from stock
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Found unit not defrosting —- put unit into diagnostics defrost heater never came on Needs main control and defrost sensor —— unit will have to be off and defrosted before we return. Shelving inside freezer is not coming out with the unit frozen up Can not tell if shelving will come out or not but it is glass and there is danger of breakage but i can not know for sure until unit defrosted. Removed cardboard backplate so customer could monitor the drip tray as the unit defrosts so that it would not leak on his floor. Customer is aware of leak potential ; ordrng 1 W10911770 (HARNESS EVAP) and 1 W11174836 (CONTROL )
Arthur V.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found fill tube frozen. Needs fill tube heater. Called techline per instructions. Talked to Bruce —— 7723835157; ordrng 1 W11087201 (heater)
Arthur V.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found unit not defrosting. Needs evap motor with harness ; ordrng 1 W11032800 (motor-evap) and 1 WP67006337 (blade- fan)
Jeff M.
REFRIGERATOR WHIRLPOOL WRB119WFBB00 Relvl the unit and the freezer needs a new light switch it does not work 100%; ordrng 1 12002646 (light switch)
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Steamed the unit and Installed new part unit op tested good
Jeff M.
REFRIGERATOR FRIGIDAIRE FFHS2611LWKA The supports in the side of the cabinet came out one is broken I can glue them back that’s about it. The cabinets non-repairable and it does have some damage to it; ordrng 2 241993101 (support-crisper cv)s
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDW Fridge was making a vibrating sound on start up. I explain to them as the compressor starts it vibrates machine is also sitting on a very unlevel floor that’s causing the cabinet to be shifted. Unit tested good all the sounds were normal
Dan H.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer complaint that door is not closing , confirmed, found left side door hinge not mounted properly, no damage, remounted door, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRS586FLDM01 "Customer complaint that unit is not cooling, confirmed, nothing is running, unit needs new control; ordrng 1 W11035839 (cntrl-elec)"
Dan H.
DISHWASHER GE PDWT480P00SS "Customer complaint that unit is not draining, confirmed, found knock out plugged still installed on garbage disposal, removed, op test good"
Dan H.
DISHWASHER MAYTAG MDB7100AWW "Customer complaint that no water is entering unit, found water turned off to unit, found a hole in tub, unit needs new tub, tub is not available ; saved tckt"
Dan H.
WASHER MAYTAG MHWE900VW00 "Customer complaint of f35 error code, ran diagnostics found f35(analog pressure sensor failure) error code, pressure hose and air trap are clear, unit needs new pressure switch, customer does not want repair at this time ; ordrng 1 WPW10249845 (switch-wl), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER KENMORE 110.32022 "Customer complaint washer won’t spin, confirmed, found lid latch broke, jumped latch, unit spins, unit needs new latch; ordrng 1 3949240 (LATCH 46.30), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER MAYTAG MVWC360AW0 "Customer complaint washer won’t spin out cloths sometimes and sometimes starts filling again during spin, ran diagnostics found f7e1 basket speed fault, tach test passed, high spin test passed, ran calibration, suspension is worn, basket is sloppy, unit needs suspension kit; ordrng 1 W10780051 (SUSPENSION )"
Corey L.
WASHER GE GTW680BSJWS "Customer complaint unit just making a noise and won’t start when plugged in, found unit in flood prevention mode, customer has 10 foot hose extended to kitchen sink, hose was full of water, advised the drain hose needs to be no lower than 39” referred customer to installation instructions sheet, canceled drain, unit stopped draining and entered stand by"
Corey L.
FREEZER UPRIGHT GE FUF14SVDRWW "Customer complaint of cooling loss in freezer, unit was unplugged and room temp, plugged unit in, compressor and fans kicked on, waited 20 min for a frost pattern to develop, frost only accumulated the first few inches of evap, unit has a sealed system leak, found leak behind compressor on 1/4” copper line under where its wrapped with foam, quoted for repair, customer does not want repair"
Corey L.
DISHWASHER WHIRLPOOL IUD8500BX1 "Customer complaint dishwasher is not cleaning, started normal cycle, unit filled and started motor started, looked under unit and found unit has a constant drip from sump assembly, drained unit and informed customer, unit needs new sump asm, four wheel are broken on lower rack and others are badly worn, also found spray arm clogged, found no drain loop, installed drain loop under sink; ordrng 4 W10195416V (WHEEL ASM)s and 1 WPW10455260 (SUMP ASM) and 1 WPW10491331 (SPRAY ARM LWR )"
Corey L.
DISHWASHER WHIRLPOOL KDTE704DSS0 "Customer complaint buttons are not working, confirmed, performed stuck key test, unit needs new user interface/panel, XXfound part covered through entitlement; ordrng 1 WPW10537425 (PANEL)"
Corey L.
WASHER MAYTAG MVWB855DC2 "Customer complaint washer not spinning clothes all the way out, ran diagnostics found f0e3 overload, and f2e1 stuck key, found gear oil all over stator and rotor, unit needs gear case stator & rotor, advised customer average load size for this machine is 6-7 bath towels or about halfway up the basket; ordrng 1 W10811956 (GEAR CASE) and 1 W10915700 (STATOR) and 1 W10915701 (ROTOR)"
Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Installed new led control, op test good, customer is missing screws for hinge caps, also missing roller brackets and screws; ordrng 8 67006564 (SCREWS)s and 2 WP98165 (SCREWS)s and 1 WPW10515762 (ROLLER ASM RH) and 1 WRF767SDEM01 (ROLLER ASM LH )"
David R.
DRYER MAYTAG MGD8200FC1 "Condensation/water marks down middle under door. Seal has small hole in it. Catch assembly not latching all the way. Ordering seal, catch assembly with cover.; ordrng 1 W10272404 (cover) and 1 W11126230 (seal) and 1 WPW10208254 (catch ASSEMBLY )"
Gabriel P.
RANGE WHIRLPOOL WFG550S0HZ0 "Found spark igniter a little far apart from valve,put it closer enough to make good contact re adjust settings it was in the-10 f then started hearing igniter clicking 4 to 5 times and not starting the valve and it will smell like gas ordering module spark ; ordrng 1 W11162730 (MODULE SPA)"
Gabriel P.
DRYER MAYTAG MEDB800VB0 Replace all rollers and pulley they were all bad dryer was squeaking opt test ok ; used 1 4392067 (DRYER REPAIR KIT 47.83) from stock
Gabriel P.
WASHER WHIRLPOOL WFW75HEFW0 "Found error codes f3e1 ask to check hose sensor and connections,blow on the hose sensor it stop drain which is good I manually unlock door and calibration and auto test opt test ok"
Gabriel P.
WASHER MAYTAG MVWB835DW3 "No error code found,reboot computer ran calibration and auto test ,and led test all pass opt test ok show customer the results of test"
Gabriel P.
WASHER WHIRLPOOL WTW7500GC0 Assembly valve housing is broken water leaks out. Of housing ordering ; ordrng 1 W11038222 (housing)
Gabriel P.
RANGE MAYTAG MER8700DS1 Found heating element broken off some thing most of spill on it and over time it broke it of customer has 10 year warranty on the element we charging her for labor and service call ; ordrng 1 W10779716 (elmnt-bake)
Corina B.
DRYER MAYTAG DG312 "CC that there is a noise when it first starts up. Found the idler pulley is worn. Will need a new pulley. Called SM to order part. ; ordrng 1 WP6-3037050 (pulley 1689), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DRYER WHIRLPOOL CEM2745FQ0 Found pop in sb web customer did not had the keys to dryer machine and no coins for me to test it they want us to schedule them for me to come back on Tuesday ; schdld next appmnt for 1/8 TUE 12-5
Corina B.
WASHER MAYTAG MAH6500AWW CC that the unit is not draining the water all the way out. Ran a spin cycle with bath towels. Came out damp. Will need a control.
Corina B.
WASHER MAYTAG MVWC565FW0 CC that the washer is loud. Found the nut to the cam fell off. Loctited the nut. Started a normal cycle and a drain and spin. Optest ok.
Corina B.
DRYER WHIRLPOOL WED4800XQ4 "CC that the unit takes a long time to dry, checked the outside vent, barely an airflow. Will need to clean the vent going outside. Optest ok."
Corina B.
REFRIGERATOR MAYTAG MFT2776DEM00 "CC that when making ice there is a loud grinding noise. Cycled the ice maker. When the unit fill the water valve is chattering. Will need a new valve. Called SM to order parts. ; ordrng 1 WPW10341329 (water valve assy 8822), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR KITCHENAID KFIS29BBMS00 CC that the fix is not keeping temp. Ff 40 fz 40. The ff evap is not coated. Checked the fz evap partial frost pattern. Will need a new evap and compressor. Service pointerto replace the evap and compressor. Special project will cover everything. Called SM to order parts. ; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)
Corina B.
MICROWAVE FRIGIDAIRE LFMV164QFA "CC that there is no power to the unit. Checked the outlet, good. Found the fuse on the power supply is open. Replaced the fuse from t/s. Ran unit several times. Optest ok; used 1 W10138793 (FUSE, MICROWAVE) from stock"
Corina B.
RANGE KITCHENAID KGRK806PSS00 CC that the bake will ignite and turn off after 30 seconds. Turned bake on ignites and then turns off. Broiled stays on. Will need a new gas valve.
Paul P.
DRYER MAYTAG MGDB725BW0 "Replaced ignitor, gas coils and control. Tested control and inputs, all working properly. Did not set down mitigation mat, dryer is in basement near floor drain."
Brian M.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Recover refrigerant Installed listed parts Ran 28 inch vac for 15 min Refilled with 5.5 oz of r134aFrost pattern showed OP TEST OK Advised to let sit for at least 24-48 hours
Jason N.
RANGE KITCHENAID KDRS505XSS01 "Cc knob does not workFound center burner valve seized, will not turn.Needs new valve ; ordrng 1 WPW10298678 (valve-brnr10822), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
DRYER WHIRLPOOL WGD9400SW0 "Cc unit making humming sound and not turningFound unit drum does not turnSpun drum by hand, no resistance, checked for proper power to motor, good at 120v, checked motor start windings and run windings, both ohm good per tech sheet. Checked drum belt switch, function as normal. Checked door switch, okRe connected all and retested, unit runs, op test ok"
Jason N.
WASHER AMANA NTW4516FW2 "Cc unit not starting or operating Found unit stuck in a drain cycle, reset, ran auto test and calibration Op test ok"
Jason N.
WALL OVEN WHIRLPOOL WOD51EC7AS00 "Cc sound from unit, and moisture between lower oven glass.Customer stated that unit cooling fan may be louder then normal.Fan noise does not sound abnormal. Informed customer that the fan will be a bit noisy due to the fact it needs to cool entire wall oven and vent out the bottom.Moisture in between bottom oven door glass is from drippage of substance through vents on door top. Op test ok"
Jason N.
WASHER WHIRLPOOL LBR5133AW0 "Cc unit not workingCustomer said unit does not spin out and drain, and then it drains and overflows wash basin where drain hose is located. Ran wash cycle , let fill to sensed level, switched to drain and spin. Unit drained and spun normally. Wash basin drain clogged, almost overflowed and drain hose was under water. Explained to customer that her wash basin drain was clogged, (she didn’t know), and that she will need to have looked at."
Jason N.
DISHWASHER WHIRLPOOL GU1100XTLB1 "Cc noise coming from unitRan wash cycle, ran normally for 5 minutes then wash motor/pump started grinding and no longer was pumping water.Unit needs wash motor and impeller/assemblyCustomer not repairing at this timeEstimate only"
Jason N.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc not starting or operating after installChecked power at outlet, good power 126v, checked power at unit junction box, no power.Plugged unit in to upper receptacle on outlet, unit powered on.Lower receptacle has poor terminal tension, intermittent power to unitAdvised customer to contact electrician to have outlet replaced.Ran test cycle, op test ok"
Brian M.
REFRIGERATOR GE GSE22ETHBWW Cc of rattle and when you push on fridge it stops Could not duplicate noise All fans are on and running with out noise OP TEST OK
Brian M.
RANGE WHIRLPOOL KDRS505XSS01 Installed harness and control Ran test bake OP TEST OK
Brian M.
WASHER WHIRLPOOL WTW6200VW0 Cc of grinding noise Ran Auto test and manual test could not duplicate grinding noise OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cc that unit is not washing Found wire on diverter loose Ran test cycle Both upper and Lower spray arms are functioning as they should OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRSA15SNHZ01 Customer emailing service@fredsappliance.com the POP info Cc that unit has dings and dents on door Customer was suppose to have doors ordered From AJ Matterson But she has not received anything. Advised to get ahold of AJ Matterson and follow up with Fred’s on the estimated time of delivery of those doors If AJ Matterson didn’t order maybe it’s something we can get ordered for her
Jeff M.
DISHWASHER WHIRLPOOL WDT720PADM2 The diverter motor can’t find home position. The unit needs a new DIVERTER MOTOR; ordrng 1 W10537869 (motor) and 1 WPW10082853 (CLIPS)
Jeff M.
WASHER MAYTAG MAV4757AWW "The transmission is failing needs replaced est only ; ordrng 1 35-6615 (ht trans s), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 See bm pvr
Robert A.
FREEZER MAYTAG MZF34X16DW00 "Found molex plugs in evap area burnt/shorting, would need heater harness fan harness, control and harness through cabinetCalled wptl rick. Non repairableCust to call cust relationsSr 77238310931-800-253-1301; saved tckt"
Robert A.
REFRIGERATOR GE GSS25KGSCCC "Found water line in frz door frozen, good flow at bottom of door, needs heater kit and tube; ordrng 1 WR17X2891 (TUBE2641) and 1 WR49X10173 (DISP NEATER KIT7798), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
DISHWASHER WHIRLPOOL GU3100XTVB "Found 120vac at c/b, no response fron keys, needs control; ordrng 1 WPW10221913 (CONTROL)"
Robert A.
WASHER MAYTAG MVWB835DW3 "Replaced valve, ran test 51, op test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SMYB04 The unit has frost Accumulating in the freezer needs a sensor kids a new fan blades customer had someone try to call the machine out with a hairdryer; ordrng 1 WP2163777 (FAN BLADES ) and 1 WPW10383615 (THERMISTER )
Jeff M.
WASHER MAYTAG MVWX655DW1 The unit had a no fill long fill code I was unable to find the cause of the code everything tested good I gave the customer a rundown on how to use the machine
Robert A.
MICRO/OVENCOMBO MAYTAG MMW9730FZ02 "Installed light bulb, op test ok"
Macaulay G.
DISHWASHER WHIRLPOOL WDF520PADB7 Replaced console. Tested ok.
David R.
DRYER WHIRLPOOL WGD6600WL0 "Found thermal fuse open. Replaced, tested out. Op test ok.; used 1 WP3392519 (THERMAL FUSE 15.40) from stock"
David R.
WASHER MAYTAG MHW5100DW0 "F9E1 long drain. Checked drain hose, clear. Checked drain, cleared all the debris. Ran test mode. Ran normal wash. Op test ok."
David R.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Ice maker was stuck and would not cycle. Replaced with ice maker from t/s. Watch cycle and call for water. Op test ok.*****Customer to text/email proof of purchase.; used 1 W10884390 (ICE MAKER ASSY) from stock
Dan H.
WASHER ESTATE TAWS700EQ2 "Customer complaint that unit is not draining, confirmed, found lid switch physically broken, unit needs new lid switch ; ordrng 1 3949247V (switch-plg)"
Dan H.
DISHWASHER FRIGIDAIRE FGID2466QF5A "Customer complaint that upper rack falls out, confirmed, unit needs new upper rack tracks and wheels; ordrng 2 154597801 (slide)s and 8 154767502 (roller assembly)s"
Brian M.
WASHER MAYTAG MVWB835DW0 Cc of unit not always washing .. sensing properly RAn Auto Test found washplate to be overly loud Found debris underneath washplate Removed debris Ran Auto test again OP TEST OK Ran calibration Advised to use as normal could not duplicate a non working condition
Brian M.
DISHWASHER GE PDT845SSJ0SS "Cc: leakingRan unit, found excessive suds in unitAlso found drain hose not looped properlyPut zip tie on drain to raise loop"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADM3 "Customer complaint dishwasher doesn’t clean well, found paper in drain screen, wash motor is clogged with debris, no cups filled during four cup test, unit needs sump asm, also two leds on the console are out; ordrng 1 W10837026 (SUMP ASM) and 1 WPW10733627 (CONSOLE)"
Dan H.
REFRIGERATOR AMANA ARB1914CW "Customer complaint that unit is not cooling, fresh food section temperature at 70 degrees, freezer section temperature at 70 degrees, evaporator fan is running, no frost pattern on evaporator, condenser fan is running, compressor is not running, applied 120vac to compressor, compressor did not start, unit needs new compressor, customer does not want repair ; ordrng 1 W10160407 (compressor 403.50), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint that unit is not powering on, pressed start button, unit started, ran diagnostics no error codes found, unable to duplicate the problem, unit is operating as designed"
Robert A.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Ff and frz 57deg, frist only by cap tube, comp pulling .5amp, tapped lowside, in 20”vac, added r134a, unit cooling, needs evap and comp; ordrng 1 W10507884 (COMP) and 1 W11256565 (EVAP), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Corina B.
MW-HOOD COMBO MAYTAG MMV4205BAS Used touch up paint for the cabinet. Heated a cup of water. Optest ok.
Dan H.
RANGE WHIRLPOOL WFE525S0HZ0 "Customer complaint of loud noise, customer turned oven on, noise is normal sound, unit is operating as designed"
Arthur V.
REFRIGERATOR MAYTAG M1TXEGMYW01 Customer inadvertently turned the ice maker on (lowered the bail arm) and that was the noise they were hearing
Paul P.
REFRIGERATOR FRIGIDAIRE FFHB2740PP8A "Tested refrigerator, found a leak when the ice maker fills. Traced leak during testing to an internal leak, inside the body of the refrigerator. No way to physically repair this issue, unrepairable at this point. Customer shut off ice maker to prevent leaks, did not set down mitigation mat."