Edward - Mentor, OH
We had two issues going on at the same time with our Kitchen Aid appliances. Both were ultimately fixed to our satisfaction. I would like to make a comment about an issue we had with our refrigerator. We were getting a replacement door from the manufacturer. The door was scratched upon installation and a new one was being ordered to replace it. There was an issue with the manufacturer in getting this door which resulted in some confusion. Thinking the issue was resolved, whirlpool closed the service order, stating that it can be opened with a phone call. When the employee from Fred's went to schedule the tech for the door, they saw the order was closed. Rather than calling Whirlpool to see what was going on, I was called and told the order was closed and to just throw the new door in the trash!?! After making a few phone calls myself I cleared up the confusion. I'm sure there was some frustration due the fact that this replacement was taking forever, but....
Wheeler - Warrensville Heights, OH
Fred's service was prop, polite and straight to business.
Great, Efficient Service!
STACEY - Eastlake, OH
Arthur was very kind and he gave me some very good tips about my washer. He was on time and done in a flash. Thank you.
CLIFFORD - Mogadore, OH
Technician was on time , very professional and knowledgeable! Would highly recommend
Robert was very knowledgeable and professional about services did a great job and excellent customer service
PAMELA - Middlefield, OH
CHRISTOPHER - Avon, OH
Thank you for the phone calls that Tech would be late & reminder call as well
GEORGE - University Heights, OH
Thomas - Parma, OH
James - Mentor, OH
your man Chris did a great job, very profesional.
JYLL - Olmsted Falls, OH
JAMES - Lorain, OH
REBECCA - Grafton, OH
DAVID - Painesville, OH
Your rep was knowledgable and efficient. He was also polite and very professional.
LaVerda - Avon Lake, OH
great work and inexpensive no parts to replace
Quick and Excellent Service
JEAN - Chagrin Falls, OH
Robert came when he said he would, identified the problem quickly, and repaired it in short order. He was professional and friendly, a real gentleman. This is the third time I have had Fred's Appliance handle repair work for me, and I have been highly satisfied every time. I recommend Fred's to all my friends. Thank you.
JANAK - Aurora, OH
keep with them all the time
Prompt & good service
Mikki - Kirtland, OH
Quick Service, Nice appliance repair man
DIANA - Avon Lake, OH
KELLY - Bay Village, OH
Brian was great! Helpful, on time, curtious.
VALERIE - Westlake, OH
I thought $89.95 service call fee, Plus and additional $92/hr labor cost was a bit steep!!! Dont think I'll be using this company again!
Antonio - Cleveland, OH
SALEM - North Olmsted, OH
Technician was very nice he knew what he was doing he was fast to diagnose the problem order the part. Came back following business day and repair the problem change the parts very fast very professional.
Short and sweet.
KELLEY - Westlake, OH
TONI - Painesville, OH
Art did a great job..found the problem quickly and fixed it..
Was reliable, neat and got the job done
SHARON - Beachwood, OH
STEPHEN - Avon Lake, OH
ROGENE - Cleveland, OH
Came in saw the problem fix it very nice person
RON - Ashtabula, OH
Finally!! Thank you Robert!!
CHRISTINA - Aurora, OH
While it took some time to figure out the exact problem and how to remedy it, Robert did a great job and I now have a working microwave! He is a true detective for sure!
Good service and repair
GRAYSON - Kirtland, OH
Fixed dishwasher under warranty.
LARRIE - Amherst, OH
Very good service
ELIZABETH - Cleveland, OH
SRINIVAS - Avon Lake, OH
Awesome service did a quick wonderful job
BARBARA - Elyria, OH
RALPH - Mayfield Heights, OH
The service was fantastic as were the office staff
Service tech Chad was great
TIM - Brook Park, OH
DAVID Hudak - Berea, OH
Chad (service person) called to tell me he was running early and asked if that was all right? (I was pleased with that - both his being early and that he called). Your company has very good communication regarding making the appointment and follow up on when they will arrive - Thanks. He did a good job checking the calibration of the oven, though the actual cooking temp was low compared to the set temperature and made the adjustment and rechecked it. (I appreciate that). The next day I did some baking and products came out properly baked without having to add baking time. It seems that that problem is corrected - more baking will let me know. I also questioned the amount of noise the oven makes when in the Bake mode. He "thought" that's the way Whirlpools are, said he could arrange to replace the fan, but didn't know if that would solve it. I have never had an oven that was that noisy and I guess I will stop at at Whirlpool dealer and ask to listen to the oven while in the baking mode. I may be back to you and Whirlpool on that issue. I was very pleased with his handling of the oven problem. Thanks!
CLAYTON - Avon Lake, OH
JOHN - Rome, OH
great curtious service
ANITA - Strongsville, OH
Patiently found problem. Part delivered quickly. Replaced couple days later.
BARBARA - Rome, OH
VIRGIL - Cleveland, OH
BENJAMIN - Middleburg Heights, OH
MARTINA - Avon Lake, OH
Prompt, friendly, competent
CINDY - Painesville, OH
Very professional and very friendly tech.
ROBERT - Strongsville, OH
NINA - Parma, OH
Service was great. Hope my problem is taken care of.
THOMAS - Huntsburg, OH
Great service! Punctual! Friendly! I've called on Fred's in the past.....will again & will recommend!!!
Good , timely service.
VICTORIA - Ashtabula, OH
russell - Elyria, OH
This was an overall great experience. Paul was very thorough and very informative. He conducted himself very professionally and made my wife and I very comfortable.
Great service, customer service and technology (tracking of tech)
AMBER - Brecksville, OH
LARRY - Novelty, OH
Satisfied. Poorly engineered dishwasher by Whirlpool.
Tim was very nice and did what he had to do
MARYANN - Mayfield Heights, OH
TERRY - Ashtabula, OH
Very smart and nice young man
RACQUEL - Bedford Heights, OH
ROBERT - Strongsville, OH
DONALD - Huntsburg, OH
Best experience ever for warranty repair. Problem was diagnosed and repair was completed in a very professional and timely manner.
KATHLEEN - North Ridgeville, OH
Great service and great people working for them
RENEE - Atwater, OH
Great service and great people working for you.
Chiles - Atwater, OH
Would use again
RANDI - Mentor, OH
Diagnosed problem quickly and explained the issue in terms easily understood. Overall good experience and if I needed appliance service, would use again. Office staff was pleasant as was the tech.
She was awesome and solved our problem.
DAVID - Mentor, OH
Our refrigerator had an annoying vibration and she found the problem, like finding a needle in a hay stack. Also, very friendly and professional.
DAVID - Solon, OH
The service Jeff provided was great. He was respectful of our house and was extremely nice
JAMEEL - Garfield Heights, OH
Corina was very professional and personable. After she completed her investigation she advised that the issue with my dryer not heating was related to my wiring. She showed me the wiring problem at my junction box using a volt meter. I appreciated her thoroughness and friendly disposition.
ASHLEY - Chagrin Falls, OH
Service tech was very short and immediately passed responsiblity off to someone else. Very typical of ALL our service received from Fred's over last 5 calls on same unit. Unacceptable!!!!
Response from Fred's Appliance Service:
Good Morning Ashley, We're very sorry for your continued troubles with your unit. We found that the unit has an install issue. It appears your cord has failed. Repairs to the cord are not covered under your extended warranty. We advise calling them directly to discuss your contract terms at 800-437-3783. You may also call or email us 888-453-7337 firstname.lastname@example.org with any further concerns. Thank you, and have a good afternoon. -The Fred's Team.
SMDief - Kent, OH
Paul is the best. He knows what he is doing and he is just a lovely guy. I recommend him highly.....
MARILYN - Westlake, OH
Read the above. Paul is thr best and knows his work. I am the owner of the Condo.....
Outstanding service and professionalism
MICHAEL - Sheffield, OH
Did a great job, we always prefer Fred's appliances for any appliance service.
JOCELYN - Solon, OH
I thought the $90 charge included the $40 service call charge. Instead they were separate charges, which I thought was a bit excessive. But the quality and service was fine. I was glad Jeff had the part needed (fuse) on his truck and was able to fix my dryer. Thanks.
MICHAEL - North Olmsted, OH
Not very well. Repair man took some shelves out a couple of temp readings and guessing what might b wrong couldn't b sure.
Response from Fred's Appliance Service:
Hello Michael, Very sorry for the troubles. Feel free to reach out to us email@example.com or 888-453-7337 and we will promptly address your concerns. Thank you! -The Fred's Team
KIMBERLY - Broadview Heights, OH
Wonderful svc. On time polite
SCOTT - Kent, OH
Great service, Great job!
JAYSON - Streetsboro, OH
We Thank U much!
VIRGIL - Cleveland, OH
Very knowledgeable and professional
CAROLE - Mentor, OH
ETHEL - Berea, OH
Arrived as scheduled, fixed problem quickly.
First Rate Service and Extremely Satisfying Experience!
JOAN - Avon Lake, OH
Restores my faith in appliance servicemen. Professional job. Very courteous. Online link allowed us to know exactly when he was finished with previous job and would be arriving at our home. Explained his diagnosis in detail and showed us what needed to be done. Kind, considerate, and knowledgeable.
THOMAS - Aurora, OH
Robert was quick and efficient. He was professional. The fix worked and the refrigerator now works great.
MONICA - Cleveland, OH
Excellent service by a true professional.
LAURA - Parma Heights, OH
Yong man was very knowledgeable
MARY - North Olmsted, OH
This was my first experience with Fred's Appliance and a good one! I will definitely use this company again. The Technician Chris was: prompt, clean, organized,professional, very well trained. Fred's Appliance should be proud having this Technician representing their company.
MICHELLE - Chardon, OH
Quick assessment of the problem and how it will be rectified.
ALICE - Burton, OH
Great people & great service!
LINA - Avon Lake, OH
The woman I spoke with on the phone and the service tech were both very helpful and understanding. I would recommend Fred's to anyone who needs service.
Prompt, curious service
HEATHER - North Olmsted, OH
Fast service, reasonable charge
CYNTHIA - Middleburg Heights, OH
Friendly and knowledgeable technician.
ELIZABETH - Lorain, OH
SARA - Geneva, OH
Smart, considerate, and adept service.
Chris was very polite, smart and awesome
Colleen - Garfield Heights, OH
If it wasn't for Chris we would not know about the frame on the stove and the really poor service the delivery people gave us
DON - Rootstown, OH
HOPE - Mayfield Heights, OH
JONATHAN - Parma, OH
Chris was great with explaining what the issue was and had the machine up and running within 15 minutes. He also had a great personality and you can tell he enjoys what he does.
Kithenaid dishwasher repair
615 - Cleveland, OH
The technician was very professional and made the repairs quickly and without any problems.
Fixed my dishwasher!
RONALD - Avon Lake, OH
Took 2 trips but very efficient.
ESTHER - Mentor, OH
love your service
GIOVANNI - Westlake, OH
both times your people have been to my house i've received useful tips beyond just the repair at hand, super professional people
COCETTE - Cleveland, OH
CASEY - Moreland Hills, OH
These guys are always on time, they are respectful and do a good job quickly. What more can you ask for? Maybe for a Whirlpool appliance to not break in the first place…
ANDRUS - Middleburg Heights, OH
Chris was very informative and knowledgeable. He did things quickly and efficiently.
Thorough and friendly
CATHY - Chagrin Falls, OH
Tech went beyond any expectation to just inspect and solve problem when he explained why!!
JOHN - Elyria, OH
On time. Immediately went to work. Identified the problem and fixed it in less than 5 minutes.
finally! a REAL REPAIR TECHNICIAN!
(Barbara) for DAVID - Bay Village, OH
BRIAN WAS CAPABLE, POLITE, THOROUGH, CAREFUL, TENACIOUS AND MOST IMPORTANTLY, SUCCESSFUL! He is, hands down, the finest repair worker whom I have had the privilege to use. He should be the protptype for all those in this line of work. You are so lucky to have him.
TERRY - Avon Lake, OH
She did a great job for us.
DIANNA - Eastlake, OH
DINESH - Pepper Pike, OH
LINDA - Lyndhurst, OH
Great service on time
Great service, polite & friendly
LINDA - Conneaut, OH
CINDY - Chardon, OH
Great service. Timely. Professional. Robert did a very nice job. I would definitely use this company again
TRACI - Mentor, OH
Very professional service rendered with courtesy and consideration
MARCIA - Oberlin, OH
WILLIE - Berea, OH
On time. Concerned about customers need. Very good service!
SHELLEY - Oberlin, OH
He did a great job, friendly
Great service, went the extra mile
ALMA - Willowick, OH
Pleased with the thoroughness that Corina gave us. She found out what was making the noise. Would recommend her anytime.
BRIAN - Madison, OH
BETH - Rocky River, OH
MARIAN - Chardon, OH
art did a good job explaining the problem with our dishwasher
pleasant and courteous
WILMA - Brook Park, OH
great experience with your company, thank you also very professional
SANDRA - Dorset, OH
OUTSTANDING Service!! Art is knowledgeable, competent, and a really nice guy. He's a credit to your company!!!
MARK - Middleburg Heights, OH
Chris was in time, professional and did a great job
JUNE - Cleveland, OH
One time throw investigation and solution to problem made the experience much better
Great service and technician
JOSEPH - Mayfield, OH
Clayton - Avon Lake, OH
Very good job.
PATRICIA - Kent, OH
Very good Service and service man was very polite and friendly.
Adam - Perry, OH
great service! top notch!
NICOLE - Cleveland, OH
Great service. Corina very knowledgeable.
KAREN - Painesville, OH
Prompt and fast service
BARBARA - Avon Lake, OH
finally got the problem taken care of
RONALD - Parma, OH
Cris was able to find the problem and fix it quickly. this was the third time your service people were here.
GERALD - Avon Lake, OH
We were most pleased with this service call. Brian was very professional and knowledgeable. He quickly found the source of our problem, i.e. erratic washer operation. He also showed us how to initiate a 'spin only cycle' if we felt the clothes were too wet at the end of the wash cycle.
Professional & great service
BONNIE - Avon, OH
VICTOR - Novelty, OH
Technician explained every step of repair
MOHAMMAD - Lakewood, OH
The technician was friendly, professional and straightforward
LINDA - Cleveland, OH
ABSOLUTELY TOP NOTCH
DAVE MILLER - Lorain, OH
BEVERLY - Cleveland, OH
Very professional and competent service repairman.
we were treated great from the receptionist that answered the phone to the service man. Would use Fred's appliance in the future. Thanks everyone!
JOE - Strongsville, OH
SUE - Chesterland, OH
EVA - Solon, OH
JAMES - Brooklyn, OH
Chris called before arriving, He was very polite and showed us what was wrong with our washer, then fixed the problem. I would request Chris if we ever need service on our washer or dryer! My wife Lori and I thank you very much. A+
JEFF - Solon, OH
Ice maker replacement
Chuck - North Ridgeville, OH
Set up appointment,arrived on time, very pleasant, found problem, ordered new ice maker, made another appt., ice maker arrived next day, came back Tues. removed the old one put in the new one and "BAM" got ice! Would recommend Fred's
Great service. The best.
STUART - Cleveland, OH
Competent, reliable and friendly.
Service fine, disappointing communications
CATHY - Lyndhurst, OH
My service was fine. I am quite disappointed regarding ZERO notification that I would be charged with a 100% warranted service call SET UP BY WHIRLPOOL NOT ME. Your staff phoned me during the day to ask if I could push my appt back due to emergency with your tech and would send someone else and had ample time to notify me of a charge. This did not occur. The tech came at 450pm and told me. I called your office and your operator stated that they were leaving at 5pm and could not stay for a call I would place to whirlpool to verify this. Whirlpool called your company at 503pm and your office was closed. Your tech contacted his boss and still required payment, which I paid and now am being refunded. A LOT OF TIME AND WORK UNNECESSARY HAD COMMUNICATION OCCURRED.
Response from Fred's Appliance Service:
Hello Kathy, Very sorry for your troubles. Upon reviewing your job records, we've found that this was the third trip to your home with no problem found. With regret, your manufacturer warranty only covers functional failures to your unit. You'll find this information in your owner's manual. Please feel free to get in touch with us to further discuss. You may email firstname.lastname@example.org or call 888-453-7337. Thank you! -The Fred's Team
Very prompt service and very polite
GERALD - Roaming Shores, OH
I will surely call upon Fred's if I have any future problems with my applances.
CHUCK - Ashtabula, OH
Prompt, thoroughly went over things
Good knowledgeable service
DAVID - University Heights, OH
Service tech came on time and completed the job in a very short period of time
CARMELINA - Broadview Heights, OH
Chad was very prompt in arriving on time and did a nice job replacing the Handel. He communicates well with customers.
Great service - explained alot about my appliance
MICHELLE - North Royalton, OH
Great service - explained a lot to me about my appliance
Good service. An hour late. No call indicating such.
WILLIAM - Elyria, OH
Pleased with service. Higher price than expected.
CARRIE - Mentor, OH
No issues at all with service or repairman. However, I was surprised to be charged for a service call on top of the labor. Typically, when contractors are called out and their visit results in either no work or an inexpensive repair then I see the point of paying a service charge. Businesses deserved to be paid for their time. But when the visit results in approximately $150 labor charge, the service call fee is waived or factored into the labor costs. Just my two cents. Good serviced. Pleased with the repair.
STEVE - Kent, OH
Courteous, thorough and very good at his job.
Fantastic Service !!
BETTE - Mantua, OH
Pleasant, punctual, and clean....
Great service quick & efficient
Shaffer - Mantua, OH
Art was fantastic!
Terri - Ashtabula, OH
Art wrestled with my wall unit KitchenAid oven and microwave. He was wonderful, changed the noisy fan, and I am now baking up a storm! My microwave light was nearly impossible to change but he persisted and got it done. Thanks again!
Benjamin - Garrettsville, OH
Service was great!
LINDA - Garfield Heights, OH
Great service..on time..very professional!
Service on Monday Apr 17
GENE - Euclid, OH
He knows what he is doing.
Liked letting the customer know the name and photo of the technician. Like the updates on the progress of technician reaching the house.
ALEX - Garfield Heights, OH
Eric was knowledgeable about the machines and completed a diagnostic.
Great appliance man
ANNE - Pepper Pike, OH
Wanted to make sure washer was fixed
prompt and great service
BARBARA - Avon Lake, OH
Fantastic job. Chads a great guy!
JOANIE - Broadview Heights, OH
Thanks for the repair!
GAIL - Chardon, OH
Knowledgeable in diagnosis refrigerator problem.
LYNDA - North Royalton, OH
CHAD WAS EXCELLANT
5hr DishWasher - Willoughby, OH
Happy to get a repairman at the early end of scheduled time frame. Polite, clean and did not reek from cigarettes. Thank you.
CAROLYN - Lorain, OH
Very professional.Very nice.
PAUL - Aurora, OH
Robert was very professional and fixed the problem quickly
NICKEY - Cleveland, OH
SANDRA - Beachwood, OH
good tech person I thought on a refigerator service would be quicker if it was not working right and food could be spoiled.
MIR - Brook Park, OH
CAROL - Aurora, OH
DAVID - Aurora, OH
We have had Fred's Appliance to our home several times in the past and we were always very satisfied with the technician and the work they provided. This time, however, we were very disappointed. Once the technician arrived, he got right to work but I felt he was very dismissive of my questions and concerns. He said our convection oven was in perfect working order, even though it does not bake evenly on the "convection" mode. I was told to rotate my baking sheets to accomplish evenly baked cookies. I have owned convection ovens before this one and have never had to rotate baking sheets. We still don't feel our oven is working properly, but since your evaluation, we aren't sure of our next step.
Response from Fred's Appliance Service:
Hello David! Thank you for your note. We're sorry you're still having trouble. Please reach out to us directly to further address your concerns at email@example.com or 888-453-7337. Thank you! -The Fred's Team.
Maytag warranty visit
SUSAN - Cleveland, OH
Excellent service. Kept me well informed about technicians arrival time. Very satisfied.
BILL - Wellington, OH
Service man was very professional. Arrived on time and was courteous about removing his shoes.
DORIS - Columbia Station, OH
BEVERLY - Cleveland, OH
BOB - Chagrin Falls, OH
Prompt arrival! Quick service!
MARY - Middleburg Heights, OH
Good morning. Since I was at work, my adult son, Eric was home at the time of service. He was told that I will be charged next time he comes out, and there is food stuck in the bottom dishwasher trap with an additional cost to me since this has happened before. Want you to know that I DO soak, rinse dishes prior to putting into my dishwasher. Did not realize that my bird maybe getting food in the dishwasher when he occasionally throws his food dish off the top of the refrigerator. This will be changed. My question and complaint is, doesn't a technician get paid WHATEVER the problem is? I did not see or read any stipulations, limitations, or specific criteria of repair when purchasing my extended warranty. I can reassure you that I will not be renewing my contract with the company providing warranty coverage if your company is providing service. When I see patients who have repeat problems, I do not tell them that I will be billing them extra.
Response from Fred's Appliance Service:
Good Morning Mary, Thank you for your review. I'm very sorry for your troubles. Extended warranties only cover functional failures of the machine itself. With regret, it does not cover events such as birds putting food in your unit. If you have any further questions about what your warranty covers, please reference your contract, or call AIG directly at 800-343-4441. If you have any further questions for us, feel free to reach out to us at 888-453-7337. Thank you, and have a great week. -The Fred's Team
Prompt and courteous
MARY - Bratenahl, OH
Your service people are prompt and courteous as well as knowledgeable in their trade.
ERIC - Ravenna, OH
Great Service, very informative
PATRICIA - Parma, OH
Chad very knowledgeable, and professional.
KELLEY - Cleveland, OH
Everyone very was nice and helpful
KATHY - Mentor, OH
Very Nice Technician
JIM - Strongsville, OH
Chad is very personable and very efficient in his work!
KAREN - Ravenna, OH
The service person was very professional and knowledgeable!
THOMAS - Solon, OH
On time & knowledgeable
JEANNIE - Westlake, OH
Service team performed service that was still under manufacturer's warranty and they told me what to if the problem reoccurs. Good job!
FRAN - Highland Heights, OH
Tech was friendly and efficient
TYRONE - Strongsville, OH
Chad was very nice and he knew his job very well, I like the fact that he was on time and gave me a chance to go on with the rest of my day! Thanks Chad you are great.....
LESLIE - Euclid, OH
The technician was on time and cleaned up everything!
RICK - Mentor, OH
Dan was thorough and explained what he was doing.
MARIA - Fairview Park, OH
Tracy - Avon Lake, OH
My repair man was very knowledgeable and professional.
great service and knowledge
JOSEPH - Eastlake, OH
JARED - North Olmsted, OH
This was a warranty service. Chad is the best.
DAVID - Broadview Heights, OH
If I call for your help again, I would expect my technician to be Chad Phillipp!!!
MICHELLE - Solon, OH
I had a new washer which I thought was very loud during operation. The technician evaluated my machine and explained the noise was due to the Drive system. We discussed other types of machine options which would be quieter. This was very helpful, as l plan to return the washer which is less than a month old.
ROBERT - Olmsted Falls, OH
Totally professional service call from beginning to end. First experience with Fred's, and would recommend them in a heartbeat.
BEVERLY - Avon, OH
Allan was very professional and knowledgable
SUE - Chesterland, OH
Less than expected service quality
DORIS - Streetsboro, OH
This was second service for dishwasher leaving soap scum on glasses. At first service technician said with certainty that cause was not starting hot water at tap before wash. After weeks of doing this without any success I asked for second service. The same technician returned and said with same confidence as first time that cause of problem was using too much soap and that the Cascade Platinum (recommended by Kitchen Aid) was too much soap and I needed a product with "less soap."
Response from Fred's Appliance Service:
Hello Doris, Very sorry you're still having trouble with your dishwasher. Please contact us to further address your concerns at firstname.lastname@example.org or 888-453-7337. Thank you! -The Fred's Team
DISHWASHER FRIGIDAIRE FFBD2406NB Installed new gasketRan test cycleOp test ok
DISHWASHER KITCHENAID KDTE234GPS0 "Customer complaint that unit is not draining, found water in the bottom, found drain hose kinked at garbage disposal, unlinked, unit drained, corrected drain hose, op test good"
OTR MICROWAVE WHIRLPOOL UMV1160CW3 "Customer complaint of open/close door error code, confirmed, installed new cams and switches, op test good"
DISHWASHER FRIGIDAIRE FFBD2406NB Installed new gasketRan test cycleOp test ok
OTR MICROWAVE KITCHENAID W10892593 Cc: close door error and interior light not workingUnit working fine when I arrived Needs door switchesCustomer to contact if they want to repair
DISHWASHER FRIGIDAIRE FFBD2406NB Re-install the dishwasher level the machine the bottom door gasket is dry rotted. Customer will call us with a good time to come back; ordrng 1 5304500204 (GASKET )
WASHER MAYTAG MVWC415EW1 "Found pump froze. Drained water by wet dry vac and replaced pump. While testing. Heard noise coming from actuator and found spin bearing very loud. Needs gearcase,actuator ordered. ( Basket did come out ). Extra time ; ordrng 1 W10913953 (actuator) and 1 W11035747 (gearcase), used 1 WPW10661045 (PUMP-WATER) from stock"
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Installed new part unit op tested good
WASHER WHIRLPOOL WFW5620HW0 Found issue is with how button is being pressed. The extra rinse option is tied to the control lock button and sometimes it registers for that instead of extra rinse Advised customer how to push buttons for desired resuls. Unit op test good
WASHER MAYTAG MVWX655DW0 Replaced main control. Ran a recalibration cycle. Passed. Unit op test good Took core for return
WASHER WHIRLPOOL WTW5000DW2 Found unit getting a f7e6 error. Motor fault. Followed techsheet motor is working in gentile and high speed agitate and both low speed and high speed spin. Unit op test good. Could not duplicate issue.
WASHER WHIRLPOOL WTW4816FW2 "Found no fault codes ,ran calibration and auto test pass,ran cycle drain and spin pass started spinning, no issue found,opt test ok,took a video and show to manager"
WASHER MAYTAG MVWP575GW0 "Cc unit does not start/ operateCustomer showed popRan diagnostics, found f5e1 code for lid switch fault. Tested lid lock manually. Ran auto test and calibration , op test good"
WASHER MAYTAG MHW5500FW1 "Cc washer making noiseCustomer showed popCustomer showed video of unit making noise, only noise present was drain pumpRan auto test, all functions passed, no abnormal sounds present.Op test good"
RANGE GE JGB630DEF1BB "Installed listed temp sensorRan test bake to 350 degrees, let cycle 10 min. Read temp in oven cavity, 320 degrees. Set calibration to -25, retested bake to 350, let cycle 10 min. Read 335 degrees. Set calibration to -35. Read temp after 10 min. Cavity temp at 353 degrees. Op test good."
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc water cloudy when dispensingTested dispense, bubbles in water, air saturated. Checked ice cubes, cubes very white in color. Took out filer, rechecked, same result. Disconnected water line from inlet valve, tested water from source. Water coming from water in source heavily saturated with air bubbles. Advised customer they will need to contact a plumber for further diagnosis of air in water"
REFRIGERATOR MAYTAG MFF2055FRW00 "Customer complaint ice maker is not working, ice bin empty, found ice maker jammed with ice cube, freed the jam, im cycled, customer has somewhat hallow cubes, temps were 38 ff and 17 frz, temps set were frz one above recommended and ff at recommended, evap has good frost pattern, found an ice blockage at air vent to fridge, cleared, can hear a light knocking from the evap fan, unit needs new evap fan; ordrng 1 WPW10464673 (motor-evap)"
REFRIGERATOR WHIRLPOOL WRF560SEHB00 "Customer complaint door is dented at the top, confirmed, inspected new door for damages before removing shrink wrap with nothing found, removed old door and handle, removed shrink wrap from new dr to install handle and found two small scratches as well as the pre drilled holes for the handle anchors are too close together and do not align with handle, customer would like the nameplate on the new door, advised customer our office will keep them up to date with tracking once we get that info; ordrng 1 LW10413518 (dor-fip bl) and 1 W11178521 (NAMEPLATE)"
DISHWASHER KITCHENAID KDTE234GPS0 "Installed pump assembly and control. Tested dishwasher, operating properly. Set down mitigation mat."
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint when she tried to use it for the first time water did not go into dishwasher and the pod fell on heater and smelled, contractors at the development found water off so dishwasher works now but it still smells, ran diagnostics found f3e3, f2e1, ran calibration cycle, advised customer to run a cycle with Affresh or 1 cup whit vinegar to get the odor out, unit is operating as designed"
WASHER MAYTAG MVWB765FW3 "Found error f9e2 Water Ring Detected, Pump Drive System Problem f2e1 stuck key f5e1 Lid Switch Fault – Lid Is Up delete codes ran calibration and auto test pass he is pressing button to hard explain to slightly touch the start button and have to give it a minute to sense the load try to do a drain cycle and it will not start ordering user interface panel ; ordrng 1 W11135391 (PANEL )"
WASHER WHIRLPOOL WTW4816FW2 "Installed control, op test good took core for return"
REFRIGERATOR FRIGIDAIRE LGHB2867PFIA "Found ice on tip of line for ice maker again ordering valve,also found lots ice in bin took picture is making ice little confused on whats going on first time show up is was making ice second time show up is making ice also when to option water filter need replace it show replace explain customer ; ordrng 1 242253002 (valve-water) and 1 243297606 (ice maker)"
DISHWASHER KITCHENAID KDTE254ESS0 Check hoses they were fine no kink or crack inlet valve is good did open drain pump found a screw inside but drain pump did not got damage is working properly
WASHER WHIRLPOOL WFW94HEXW2 "The unit has an F6 e1 error code miscommunications between main control and user interface the user interface is not available estimate only; ordrng 1 W10427967 (cntrl-elec) and 1 W10455538 (cntrl-elec), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KFCS22EVMS7 "Icemaker not cycling need an icemaker,valve turn on and fill,nothing wrong with valve giving estimate opt test ok ; used 1 W10884390 (ICE MAKER ASSY 82.39) from stock"
DRYER MAYTAG MEDC215EW1 Found lots of lint clogged out side from venting hole clear out now it has better flow going out the dryer temp was 170 degrees functioning correctly
DRYER WHIRLPOOL WED4815EW1 Cc that seal popped off Put felt seal back into place OP TEST OK
RANGE WHIRLPOOL GMC275PDS08 "Cc unit not heating Found magnetron burnt and transformer not putting out proper voltage Needs transformer and magnetron ; ordrng 1 W10245183 (magnetron189.88) and 1 WP4375286 (transformr22826), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Silicone and glued the housing in place. Recommend not to move anything on the top shelf for at least 24 hours to give the glue time to harden.
WASHER GE GTWN4250D2WS The unit had a off balance load. I thoroughly explained how to load in use the washer. U;it op tested good; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Installed new part unit op tested good
DRYER WHIRLPOOL WED4815EW1 Installed timer OP TEST OK Customer keeps loosing 240 Advised on getting breaker checked out
SXS REFRIGERATOR WHIRLPOOL GS6SHAXLL02 Found fill tube frozen causing isdue. Customer was out of town a couple of months and didn’t have uce when they returned. Cleared fill tube and cycled ice maker. Good water pressure and volume. Op test good
RANGE MAYTAG MER6600FZ2 Replaced the light socket. Optest ng. Found the bl/w wire touched the frame of the unit. Shorted out the control. Checked pin p2-1 p1-3 0 volts. Will need a new control. Office to order part. ; ordrng 1 W11092468 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced deli drawer ui bd. Op test good.
WASHER WHIRLPOOL WFW94HEXL2 "Cc unit does it operate and codesEntered diagnostics, found codes f8e1 for no water entering to pressure sensor trip, f5e2 for door lock error, f6e1 for communication error between mcu and ccu, f0e1 for load detected during cleaning.Cleared codes, ran auto test, no codes stored after auto test. Ran wash test with towels, canceled, ran drain/spin. Op test good. Could not duplicate any issues at this time."
DISHWASHER KITCHENAID KDTE254ESS1 Cc that back wall piece is not aligned right Repositioned and inserted back wall piece OP TEST OK
WASHER WHIRLPOOL WTW4816FW2 Replaced the control. Brought core back for return. Ran a calibration. Started a normal cycle. Optest ok.
DISHWASHER MAYTAG MDB8949SBB0 "Customer complaint that unit is leaking, started normal wash cycle, found unit leaking passed door seal, ordering new door seals; ordrng 1 W10300924V (door seal) and 1 WPW10497235 (seal)"
MICROWAVE WHIRLPOOL WMH31017HZ2 CC that the unit sparked and does not heat. Started the microwave and it’s heating. Found the mounting bracket is not secured. Secured the bracket. Optest ok.
WASHER MAYTAG MHW6000XW2 "CC that it does not spin well and that f8e1no water dectected f5e2 door lock, f6e2 communication error ui to ccu. cleared codes, ran a CO test. Started. Rinse and spin cycle with 6 bath towels. Saw a lot of soap bubbles when it drains. Advised Cust to use 1-2 tablespoons of he detergent. Optest ok."
MICROWAVE GE PSA9120SF1SS "Customer complaint that some buttons are not working, confirmed , unit needs new user interface and turntable; ordrng 1 WB49X10176 (microwave glass tray 62.86) and 1 WB56X21129 (control panel ss 172.29), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
MICROWAVE WHIRLPOOL WMH32519CT1 "Unit is not recognizing if the doors are open or closed. Lights on and off intermittently. Replaced interlocks from t/s. Tested. Op test ok.; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS 64.39) from stock"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer complaint that unit is freezing food in fresh food section , fresh food section temperature at 32 degrees , unit needs new control and air damper; ordrng 1 W11196400 (CNTRL) and 1 W11317276 (DAMPER )"
REFRIGERATOR FRIGIDAIRE FRS6HR5HB1 "Fill valve not opening for water dispenser. Office to order valve.; ordrng 1 242252702 (valve 71.02), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE KITCHENAID KEBS279BWH01 "Installed new inner oven door glass, op test good"
FREEZER UPRIGHT FRIGIDAIRE LFFH17F3QWC "Installed new thermostat, op test good"
WASHER MAYTAG MHW5500FW1 Shock absorbers in rear are squeaking. Office to order shock absorbers.; ordrng 4 WPW10261492 (shock absorber)s
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Disassembled right door and shelving unit to get to fresh food evaporator cover. Defrosted cover to remove. Broke foam liner of cover to remove cover. Defrosted fresh food evaporator. Installed new cover. All tested ok. Will return to put in control since it has not been sent.; schdld next appmnt for 3/12 TUE 1-4
DLB WALLOVEN ELE WHIRLPOOL KEBS207SSS04 Replaced broil element. All tested ok.
OTR MICROWAVE KITCHENAID KHMS155LSS1 "Customer complaint of burning/arcing inside microwave, found right front shelf mount burned/melted(see pics ) , unit needs touch up paint(wht) and shelf mount, unable to locate parts in, spoke to bj office to research; saved tckt"
WASHER AMANA NTW4605EW0 Replaced actuator and gear case. Calibrated. All tested ok.
WASHER WHIRLPOOL WTW4816FW2 Replaced control board. Calibrated and tested ok.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Tested refrigerator ice maker operations. Found ice around fill tube heater. Cleared ice, let tube defrost, ran fill test, valve is only working intermittent. Service only today, customer wants to go over options, do not order parts, quote only.; ordrng 1 W10347267 (fitting) and 1 WPW10341320 (valve-inlt), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER AMANA NTW4516FW2 CC that there is a grinding noise when it’s agitates. Found the shifter grinding. Replaced the shifter from t/s. Ran a calibration. Optest ok. ; used 1 W10913953 (ACTUATOR) from stock
WASHER AMANA NTW4516FW2 "Cust showed pop, sent. CC that the unit does not finish a cycle. Ran diag F7E1 – BASKET SPEED FAULT, F8E1 – NO FILL, LONG FILL. Ran manual test in agitate and spin. Can hear the shifter moving, tub does not move. Checked the capacitor no deflection either way. Will need a new capacitor and motor. Office to order parts; ordrng 1 W10890624 (motor-drve) and 1 W11175257 (CAPACITOR )"
RANGE WHIRLPOOL WFG320M0BS3 Replaced the hinges and the receiver. The gasket is torn. Will need a new gasket. Office to order part. ; ordrng 1 WPW10535778 (gaskt-door)
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Found noise actually coming from frost built up in frz by evap building up hitting that fan, customer has too much food in the unit every section stuffed, frost is accumulating at frz evap and froze a block underneath preventing fan from fully spinning causing poor cooling in frz, cleared ice, could not find uv dye anywhere, gauges were right at 0 on the low and about 130 135 on high side, unit has a good frost pattern now on ff evap also after running test four, compressor is a little louder than it should be though, if there is a cooling issue in the future we are not sure exactly what this other company did, would like to replace both evaps and compressor at once compr 8201675 frz evap WPW10608485"
WASHER CROSLEY CAW42114GW0 Installed new part unit op tested good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
RANGE GAS KITCHENAID KGRS205TSS0 "Broil ignitor is working, bake not. Tested and found bake ignitor is open. Ordering ignitor ; ordrng 1 WP7432P136 (BAKE IGNITOR 71.38), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW7300DW1 "Cc stopping midway through cycles, not draining. F9E1 drain pump, F8E6 water hazard. Tested water valves, good, tested lid lock, good, pressure hose is good and not clogged. Ran diagnostics. Ordering control and drain pump.; ordrng 1 W10812422 (cntrl-elec) and 1 W10876600 (drain pump)"
DISHWASHER WHIRLPOOL WDT720PADM0 "F8 E2, F6E2, F8 E1, F9E2 error codes. F2E2 lost communication between UI and Control. Found latch assembly dropped down in cabinet and did not allow door to close. Went and corrected latch, board and UI look good. Unplugged UI from control, let sit and connected back together. Ran through test, all components working. Plugged in, unit worked and ran normal cycle for about 5 mins then F2E2 code came back up. Did a test to check which part to order. Unplugged UI from board. Plugged unit in, closed door and drain pump cycled. Control is good. Needs UI ordrng 1 W10815487 (panel-cntl 208.99), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW7500GW0 Installed listed lid lock assembly. Manually tested lid lock to ensue proper function. Op test good
DISHWASHER MAYTAG MDB7749SAM0 Installed listed parts Ran test cycle OP TEST OK
DISHWASHER FRIGIDAIRE FGID2466QF1A Installed listed partsRan test cycleOP TEST OK
REFRIGERATOR GE GFE27GGDBWW Installed fan moisture kitOP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR FRIGIDAIRE LFHB2741PFDA "Called techline talked to mike need to order a new fill tube,box gasket and permagum openings in rear. Reschedule at customer request—- ; ordrng 1 241920103 (tube-water) and 1 242146002 (GASKETS )"
WASHER MAYTAG MVWX655DW0 "Tested washer, found error code F0E5, unbalanced load. washer not completing automatic tests. Tested drive components, found the wash plate/impeller loose. Tightened impeller, cleared error codes, calibrated washer and ran tests, operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
WASHER HOTPOINT HTW200ASK1WW "Tested operations of washer. In diagnostics, will fill, drain and agitate. Pressure sense working at proper fill levels. Tested spin cycle, is not shifting to spin, in regular, manual or diagnostic modes. Office to order shifter WH05X25036. ; ordrng 1 WH05X25036 (SHIFTER)"
MICROWAVE WHIRLPOOL WMH32519FS0 Replaced interlocks from t/s. Tested. Op test ok.; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock
DRYER MAYTAG MED3500FW0 Control lock for signal button was on. Held to the signal button noise came on. Tested. Everything is working as designed. Op test ok.
DRYER MAYTAG MDE5500AYW "Tested dryer, found thermostat is reading out of range, would need new thermostat. Quote only, do not order parts yet.; ordrng 1 WP303396 (thrmst-fix), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MHW5500FW0 "Customer complaint of error code ,found drain hose inserted approximately 18 inches into drain stack, ran diagnostics found f8e1(long/no fill) f5e2(door lock fault) and f9e1(long drain) error codes, ran test cycle, door locked , unit filled, unit stopped test cycle and flashed f9e1 error code, found filter basket clogged with a sock, removed, ran test cycle, unit completed test cycle, op test good"
RANGE WHIRLPOOL WFG540H0ES1 "Customer complaint oven has not lit since installed, confirmed bake nor broil will spark, inspected connections and found harness to spark mod not fully inserted, firmly inserted harness and checked the others, bake and broil not ignites"
OTR MICROWAVE WHIRLPOOL WMH53521HZ0 "Customer complaint microwave has bad smell and a loud noise so it was unplugged, tested unit with coffee cup of water, unit did not heat, loud humming and odd smell confirmed, found magnetron failed, unit needs magnetron ; ordrng 1 W10818686 (magnetron)"
RANGE WHIRLPOOL WFG320M0BS3 "Customer complaint front left burner is not igniting every time, confirmed, burner cap is installed correctly and clean ignitor is sparking but gas will not ignite, used a wire brush to clean the cap, replaced burner asm with ignitor, same results, tried a burner cap from truck stock surplus that fits this burner, this cap allowed burner to light right away, ordering customer both XL burners since front right took a few seconds longer to light that should, Customer can install parts; ordrng 2 WPW10183368 (cap-burner)s"
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Installed new door, op test no good, all the units led lights went out, unplugged control and reset the unit with drwr cntrl disconnected, leds powered on, unit needs new deli drawer control; ordrng 1 WPW10677119 (cntrl-elec)"
REFRIGERATOR KITCHENAID KBFN402ESS01 "Tested lighting circuit, inverter box and LED modules in circuit need replaced. Office to order 2 LED modules, 2 shims, and LED inverter box.; ordrng 1 W10640411 (invrtr-box) and 2 W10672548 (shim)s and 2 W10908166 (module)s"
WASHER WHIRLPOOL WTW8900BC0 "Most buttons are not responsive on the user interface. Can not get unit to go into spin cycle. When spinning basket by hand, bearings are grinding. Has F51 error for RPS failure. Office to order bearing kit, user interface, and RPS sensor.; ordrng 1 W10435302 (bearing) and 1 WPW10178988 (sensor) and 1 WPW10563775 (cntrl-elec)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Deli board and harness are shorted. Office to order harness and deli board.; ordrng 1 W11170612 (deli board harness 53.42) and 1 WPW10769076 (cntrl-elec 341.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL WOD93EC7AS00 "Customer complaint only the clock works after a power failure in the area, customer had cycled power at the breaker, no change, ran diagnostics found f1e0 internal communications error replace control, control needs replaced; ordrng 1 W10550511 (blower 333.84), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE AMANA AGR5735QDS "Tested bake cycle, found bake igniter will need replaced. Office to order bake igniter.; ordrng 1 74007498 (igniter,oven 84.49), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL MEDB835DW4 "Unit has proper air flow but it not reaching full temperature. Office to order thermistor, element, and thermal cutoff kit.; ordrng 1 280148 (cutoff-tml) and 1 WP3387747 (element) and 1 WP8577274 (thermistor)"
STACK W/D WHIRLPOOL WETLV27HW0 "Tested control and circuit. Found short in wire harness from control to pump, actuator and motor, causing internal failure in control. Office to order control and harness.; ordrng 1 W11084470 (HARNESS) and 1 W11305797 (CONTROL)"
REFRIGERATOR MAYTAG MFF2258VEM0 "I check for continuity at the brown and orange wires at the control which is the bimetal loop. No continuity main control is sending power.; ordrng 1 WPW10165425 (BIMETAL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWX655DW "Found oil covered gearcase and All associated parts including cam,actuator etc. washplate will have to be chiseled off ( could not get bolt loose even using a 1/2 inch Impact ) — extra time. Extra time ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11239857 (BELT DRIVE) and 6 WP8533953 (screw)s and 1 WPW10427633 (pulley shield)"
WASHER GE GTW330ASK0WW "Could not take out bolt that is holding basket the special tool that I have for the ge washer is to big for the bolt I think or believe ge has update the size of bolt for a smaller one; schdld next appmnt for 3/11 MON 8-11"
MICROWAVE AMANA AMV2307PFS2 "Light bulb stay on when display show off,the relay stuck on control ordering took pictures pop customer name wrong he wants to correct; ordrng 1 W10849846 (cntrl-elec)"
WASHER MAYTAG MVWB765FW1 Cc water entering hen machine is off Found tub full of water RAn drain Water entering when unit is unplugged Needs water valve ; ordrng 1 W11165546 (WATER VALVE )
WASHER MAYTAG MVWB765FW Cc that unit not dispensing hot water Ran manual valve test Hot water is entering but resistance on thermistor is open Needs water valve ; ordrng 1 W11165546 (WATER VALVE )
WASHER MAYTAG A9700 "Customer complaint that unit is not spinning, confirmed, found lid switch open, jumped out, unit spun, unit needs new lid switch; ordrng 1 W10820036 (switch-lid 32.43), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL DU1345XTVB4 "Replaced user interface, op test good, control is was not needed, taking new part for return"
WASHER AMANA NTW4516FW2 Actuator speed sensors failed in the test mode it spun the max speed. Should’ve only spun to 23RPM. Going to need a new control and actuator; ordrng 1 W10913953 (ACTUATOR ) and 1 W11170317 (CONTROL )
WASHER AMANA NTW4516FW2 "Customer complaint washer is not working, confirmed unit won’t even let tech into diagnostics, green led on control is lit solid, cntrl part # W11170317"
DISHWASHER KITCHENAID KDPE234GPS0 Sump motor seized needs replaced ; ordrng 1 W11085683 (SUMP)
DRYER MAYTAG MEDB835DW4 Blower wheel is not coming off I’m starting to do a lot of damage to the blower wheel. I reassemble the dryer so the customer can still use it. I need the motor blower housing and the motor bracket I’m gonna have to replace it as a assy.; ordrng 1 W10578053 (base) and 1 W10667717 (housing) and 1 W11126010 (MOTOR )
DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint dishwasher has a weird noise when opening the door, confirmed, found drain hose laying next to door spring rubbing together, rerouted drain hose, op test good"
WALL OVEN GE JK3000DF3WWW "Cc: error code f96Error code is for blower fan speed slowFound fan not runningChecked voltageFan is receiving 5v when turned on but not spinningNeeds blower fan; ordrng 1 WB26X24020 (cooling fan6325), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER MAYTAG SDE2606AYW "Cc: squeaking while operatingFound rollers to be worn out and causing squeakAlso found idle pulley to have groove from belt and started to wear out the beltNeeds 2 rollers, a belt, and idler pulley; ordrng 2 WP37001042 (support830)s and 1 WP40111201 (belt2535) and 1 WPY54414 (pulley-idr827), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WALL OVEN FRIGIDAIRE GLEB27Z7HBC Door lock motor shorted out during cycle. Disassembled frame to pull door off. Office to order lock motor.; ordrng 1 318095956 (motor)
RANGE WHIRLPOOL WFG320M0BW2 "Tested oven. Safety switch to bake burner was not engaged all the way. Reset switch in proper position, tested bake cycle to 350 degrees, oven is operating properly."
BUILT IN FRIDGE KITCHENAID KSSS48QKX00 "Capacitor on inverter board opened. Office to order inverter board.; ordrng 1 W10629033 (inverter box 240.36), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER MAYTAG MEDC215EW1 Replaced terminal block and power cord. Also installed legs. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
RANGE MAYTAG MGR6775BDW "Found both ovens with a weak ignitor. Need both replaced Also needs both hallogen lights Tax exempt ; ordrng 2 12400035 (igniter,oven)s and 2 WP74009970 (halogen la)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL WDTA50SAHW0 "Replaced drain hose. Op test good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KSF26C6XYY00 "Recovered refrigerant, replaced ff evap and drier, pulled 28"vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok; used 1 WPW10143759 (DRIER) from stock"
RANGE KITCHENAID KOCE500ESS06 "Replaced panel. Control boards are different and the new one on the parts look up does not match the one in the unit. Refer to pictures, needs to be researched.; saved tckt"
WASHER WHIRLPOOL WTW4800BQ0 "CC that the unit sometimes works or doesn’t. Ran diag F7E5 – SHIFTER FAULT, F2E1 – STUCK KEY. Checked the actuator is not shifting. Replaced the actuator from t/s. Optest ok. ; used 1 WPW10006355 (ACTUATOR) from stock"
REFRIGERATOR MAYTAG MRT118FFFH01 "Cc things in FF was freezing at first and now both sections not cooling. Fan making squealing noise. Checked Evap, no frost, ball of ice on line. Tapped system on low side, went into a vacuum. Leak in system, ordering compressor, Evap and drier, motor Evap.***** Request sealed system tech to assist *****If parts arrive earlier, try to schedule customer in sooner; ordrng 1 W10836706 (evaporator) and 2 W10843121 (drier-tube)s and 1 W11092625 (compressor) and 1 WP2315539 (motor-evap), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
REFRIGERATOR KITCHENAID KRFF507EWH01 "CC that the lights do not work. Service pointer W11218221 Unplugged the control waited 30 seconds, plugged back in. The freezer light did not come on. Will need a new led light. Office to order parts. ; ordrng 1 W10830288 (cntrl-elec) and 1 W11205083 (LED LIGHT)"
WASHER WHIRLPOOL NTW4516FW1 "Found error code no fill long fill,did manual test on valve found hot and cold reverse corrected cold valve water not coming out need a valve replace from truck stock opt test ok ; used 1 W11210459 (VALVE) from stock"
REFRIGERATOR GE PFE28RSHHSS "Replace part listed,opt test ok ,there was no core return"
RANGE WHIRLPOOL WFG525S0HZ0 "Preheated to 350 read 360 degrees then check diagnostics found no error cannot duplicate if everything working properly,opt test ok"
WASHER WHIRLPOOL WTW5000DW1 "Cc unit not starting, stays in senseFound hot water valve turned off. Turned on, ran auto test and calibration.Op test good. Unit making loud clicking on spin and agitate. Disconnected belt drive. Free spin basket and motor. Motor clicking. Unit needs motor. Customer not happy, calling WP. Estimate only, customer may repair after calling WP. Service payed.; ordrng 1 WPW10006487 (motor-drve141.14), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW8040DW4 Cc that unit will not fill Found water valves getting power but not opening Replaced using back stock OP TEST OK ; used 1 W11220230 (WATER VALVE ) from stock
REFRIGERATOR GE PSS26NGSACC "Cc unit not making iceFound icemaker status light blinking, icemaker in fault modeTurned off 15 sec, turned back on. pushed paddle 3 times to enter manual harvest.Cal rod heater not turning on, ice maker cannot harvest, goes back into fault.Unit needs icemaker.; ordrng 1 WR30X10093 (icemaker asm19605), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL WOS11EM4EB01 Installed boards Ran test bake to 350 OP TEST OK
WASHER WHIRLPOOL MVWX655DW1 Installed control Ran auto test and calibration OP TEST OK
WASHER MAYTAG MVWB865GW0 Installed suspension Ran max spin and checked for balance OP TEST OK
RANGE WHIRLPOOL IBS350DS00 Installed new part unit op tested good
DRYER WHIRLPOOL WGD9371YW0 The door catch was broken. This is a universal door so there is a brand new one on the other side of the door just waiting to be used. Swap door catches unit tested good.
DRYER MAYTAG MEDX655DW1 Installed new part unit op tested good
DRYER KENMORE 110.6002201 "Customer complaint that unit is not heating, confirmed, found timer contacts c-a open, should be closed during heating, unit needs new timer, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 1 WPW10185976 (timer 116.06), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL WED500DW2 "Customer complaint that unit is not starting, confirmed, found door switch broken, ordering door switch; ordrng 1 WPW10569603 (switch-dor)"
RANGE KITCHENAID KGRA806PSS "Customer complaint that oven is not heating, confirmed, control is not sending, 120vac to spark module, unit needs new control, control is no longer available ; ordrng 1 9759562 (cntrl-elec)"
REFRIGERATOR FRIGIDAIRE FFHS2622MBE "Customer complaint that unit is not making ice, found ice maker gear stripped, unit needs new ice maker ; ordrng 1 241798231 (ice maker )"
DISHWASHER GE GSC3500D35WW "Installed timer, advanced timer through all cycles to check functionality. Op test good"
REFRIGERATOR WHIRLPOOL KRMF706EBS Found no error codes for ice maker or unit. All components are functioning properly. Unit had too high of water pressure and was over filling ice maker during fill cycle. Decreased water pressure. All tested ok.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Cc styrofoam and plastic coming out from ice dispenseFound ice maker thermistor hanging into ice container, plastic and styrofoam from thermistor holder. Unit needs ice maker. Customer called Fred’s dispatch directly, customer still under 1 yr, advised to call WP for dispatch to continue work. Pre-I’d icemaker w10873791. Snapped pic of pop. ; saved tckt"
REFRIGERATOR KITCHENAID KRMF706ESS00 Replaced inlet valve. Purged lines. All tested ok.
REFRIGERATOR WHIRLPOOL WRS312SNHW00 Unit had an ice chunk located near evaporator fan causing vibration. This ice was caused by fill tube connection not being sealed at factory. Sealed fill tube area. All tested ok.
REFRIGERATOR WHIRLPOOL WRT318FZDW00 Bottom of refrigerator compartment at 32 and top at 42. Freezer section around 12 degrees. Found refrigeration leak. Customer does not want to repair. Management to review. Previous parts were not needed.
WASHER WHIRLPOOL WTW5000DW1 "Replace control ran calibration and auto test pass took core with me for return,opt test ok"
WASHER MAYTAG MVWC425BW1 Found unit needs hub and tub ring. ; ordrng 1 W10528947 (drive hub kit) and 1 WPW10556325 (ring-tub)
REFRIGERATOR KITCHENAID KSF26C6XYY00 See other techs notes.
MICROWAVE MAYTAG CME9010BAB Cc: door handle fell offFound door handle to be brokenManufacturers no longer make the parts for unit anymore Parts showing nla Needs door handlePart #: Y05200233To contact customer if part can be found
REFRIGERATOR KITCHENAID KRMF706EBS01 Door was popping when you open and close it. Door was not seated all the way on the hinge. Leveled out. Op test ok.
WASHER MAYTAG MVWB835DW3 CC that there is a musty smell if not used in a couple days. Advised Cust that there is still water in the tub that can be getting the musty smell. Advised Cust to use 1-2 tablespoons of he detergent and do a clean washer. Started a normal cycle and a drain and spin. Optest ok.
REFRIGERATOR WHIRLPOOL ET1LFKXKS03 CC that the unit stopped working and then started working. Ff 31 fz3. Checked the defrost waited from defrost did not come out of a defrost. Replaced the defrost timer from t/s. Optest ok. ; used 1 W10822278 (DEFROST TIMER 3027) from stock
WASHER WHIRLPOOL WTW4816FW2 Replaced the control. Brought core back for return. Ran a. Calibration. Started a normal cycle. Optest ok.
DRYER MAYTAG LDE8624ACE "Cc unit making noiseFound unit rumbles in cycle, checked belt pulley and rollers. All goodFound large lint ball and dryer sheet stuck in blower wheel. Removed. Restested cycle. Op test good"
WASHER WHIRLPOOL WTW5000DW1 "Cc soap dispenser cup cloggingFound bleach cup clogged with detergent, soap running down side of tub. Informed customer this cup is for bleach only, showed in use and care manual.Cleared detergent from cup holes.Found unit not level, tub sitting too far back. Leveled unit.Ran auto test and calibration. Op test good."
WASHER AMANA NTW4516FW3 "Cc unit not starting/ operating Customer had pop on unitUnit powered on. Checked for codes, no stored codes. Ran auto test and calibration. Leveled unit. Started wash cycle, op test good. Unit function Is normal."
DRYER WHIRLPOOL TEDS740JQ1 "Customer complaint that unit will run for 5 minutes and shuts off, started timed dry , unit ran for 10 plus minutes, unit does not shut off when door is opened, installed new door switch, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; used 1 WP3406107 (SWITCH) from stock"
WASHER WHIRLPOOL WTW4955HW1 The unit came up in the entitlement. CC that the unit will not start. Unit was unplugged when I arrived. Found the home alarm is in the same outlet. Advised Cust the washer can not be plugged into the same outlet as the alarm. CL advised me about the washers being plugged into an outlet as the home alarm system. Ran a calibration. Started a normal cycle. Optest ok.
DISHWASHER KITCHENAID KDTE504DSS0 "Replaced gasket. Tested. Found pieces of broken glass/object in top sprayer arm. Removed, op test ok."
LAUNDRY CENTER MAYTAG MVWB835DW3 Installed gearcase and clutch Ran auto test and calibration OP TEST OK
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer complaint that unit is not making, ice, cycled ice maker, ice maker did not start cycle, ice maker is recieving 120vac , installed new ice maker , op test good ; used 1 W10882923 (ICE MAKER ASSY) from stock"
REFRIGERATOR KITCHENAID KRBR102ESS00 "Installed new fresh food section door, op test good"
DRYER WHIRLPOOL WGD7590FW0 "Tested dryer, very loud noise from drum rollers and pulley. Used rebuild dryer repair kit from truck stock. Removed obstruction from blower housing. Dryer now operating properly.; used 1 4392067 (DRYER REPAIR KIT) from stock"
RANGE WHIRLPOOL WEE730H0DS0 Error code for cooling fan. Replaced cooling fan (supplied by property). Oven now operating properly.