Local Reviews
Powered by Fluid LOCALGreat Service
Barbara - Cleveland, OH
Great service.
Sharon - Solon, OH
Working with your company was a very positive experience. Chad was very friendly and knows what he is doing. I also appreciated the fact that when I called, a real person answered the phone!
good service
Teresa - Garrettsville, OH
Great service
Judy - Beachwood, OH
Nice and courteous repair WOMAN. Careful and competent repair. Very pleased.
Prompt and competent
Marianne - Fairview Park, OH
Nice repair man
Patrick - Rocky River, OH
Washer finally works again
Linda - Cleveland, OH
Aside from the repair guy being 25 mins late which in turn made me late for work. My washer works again. Wish it could of been fixed sooner than it took but I guess over a week is good.
Response from Fred's Appliance Service:
Hi Linda! Thanks for you note. We're very sorry that we ran behind. It's never fun. Thanks again for your note, and have a wonderful week! -The Fred's Team
Great service
Frank - Independence, OH
Great service
Tammy - North Royalton, OH
Very pleased with the technician who came out to repair our dishwasher, he was friendly, knowledgeable and gave great service. Highly recommend
careful expert service
Ruth - University Heights, OH
Dolores
Dolores - Streetsboro, OH
Great Service!
John - Painesville, OH
Very good service on our dryer. Tech also vacuumed out while he had it opened up.
Very professional
Susan - Beachwood, OH
Work done quickly and expertly
Dishwasher repair
Brenda - Cleveland Heights, OH
Great service!
Great Service!!
Edwin - Mentor, OH
If I have problems in the future, I want Fred's to handle the problem!!
Good
Ronald - Aurora, OH
Good
Dominique - Fairview Park, OH
great service
Lisa - South Euclid, OH
Jeff did a great job. identified problem quickly and resolved it. Was very knowledgeable and took the time to explain everything to me.
N/A
Matt - North Royalton, OH
Great customer service
Robert - Bay Village, OH
Technician was very friendly. Provided great customer service.
Great service/professional
Donna - Lakewood, OH
Jan
Janice - Avon, OH
Gabriel was awesome. He was very patient with the circumstance which he shouldnt have had to put up with from Sesrs
Donna
Donna - Westlake, OH
Great service
Very good service
Diane - Avon, OH
It was good good experience,
Great
Dani - Parma, OH
Wonderful service. Professional, knowledgeable, friendly! Would recommend them to anyone! Thank you for this recommendation!
Great
Lynda - Amherst, OH
Excellent thank you so much
On time and very helpful!
Shirley - Avon, OH
Excellent service by Paul
Craig Nugent - Rocky River, OH
Paul first came over to diagnose a problem with my 7-month-old washer. It had stopped working altogether. He found that the transmission had leaked oil from the inside out. He said it was an abnormal problem. He ordered the necessary replacement parts and came back three days later to install them. The washer is working fine and is probably better than when it was brand new due to the replacement transmission. Paul was friendly, professional and hard working. He didn't finish up my repair until after 7PM on a Friday night, long after the people in his office had gone home. I would highly recommend him to anyone. He even likes dogs and cats so if you have pets you don't have to worry. I could tell that Paul genuinely enjoys what he does and I'm thankful he was assigned to resolve my issue.
Excellent Service - Under Warranty
Sheri - University Heights, OH
Great service and personality
Pamela - Grafton, OH
Pleased with service
Lauren - Painesville, OH
Repair done right!
Marty G - Avon Lake, OH
Gabriel exceeded our expectations. He was professional, courteous, and very knowledgeable. You can tell he had a great deal of expertise and enjoyed his job. He provided an explanation of what was wrong and how he was able to resolve it. Very satisfied with the exceptional service and a repair done right.
Oven repair
Ralph - Westlake, OH
Gabriel identified the cause of my oven problem for a follow up appointment. Friendly service and good advice.
Oven repair
Ralph - Westlake, OH
Brian did a great job diagnosing the cause of my oven problems.
Great service
Michelle - Lorain, OH
Very nice explained alot! Woukd reccomend
ice maker
Kelly - Rock Creek, OH
LaTonya
Laytona - Maple Heights, OH
Response from Fred's Appliance Service:
Hello Latonya! Thank you for providing feedback. We will be contacting you shortly to find out what went wrong. We will be sure to make it right! -The Fred's Team.
Nice service & great treatment
Martin - Avon Lake, OH
Great experience.
Great Service!!
Lorionta - Cleveland Heights, OH
The technican Al was great! Not only does he know what he's doing, but he was so personable that he made me feel so comfortable around him. Service was great and quick!
Awesome service
Natalie - Middleburg Heights, OH
Would definitely recommend to others. Great service
Keep up the great service!
Michael - Avon Lake, OH
I was out of town but my wife was super pleased by the service. The tech was outstanding and explained everything.
Great Service
Kimberly - Hiram, OH
The Service was great and Robert was also
Doug - Ravenna, OH
Great service!
Jon - Olmsted Falls, OH
Great service
Melissa - Middleburg Heights, OH
Corey was courteous and fixed my issue quickly!
Good
Richard - Lyndhurst, OH
Maty
Matt - Rootstown, OH
Awesome service.
Donna - Maple Heights, OH
Thorough exam of refrig and freezer
Valerie - Seven Hills, OH
When customer calls for service, their phone number should immediately be retained for the appointment confirmation call --I tried to respond twice before speaking to a customer service person to confirm the appointment.
Great service and Tech!
Jared - Brecksville, OH
Helpful and knowledgeable Great service
Robert - Middleburg Heights, OH
Every question we asked him he knew the answer. Super great guy. An asset to Fred's
Great service!
Nancy - Lakewood, OH
Good job
Michael - Perry, OH
Jeff was efficient, knowledgeable and polite. Ice cube maker was fixed in a short time. If I could give him and Fred’s Appliance a rating about excellent I would.
Great service
Susan - Avon Lake, OH
Professional
Mark - Lakewood, OH
Brian Brocco was a kindly gentleman who thoroughly investigated a problem with our washing machine and recommended a reasonable course of action even though it resulted in less profit for Fred's, so I will use Fred's in the future.
Great service
Frank - Euclid, OH
Tech was on time and did a excellent job
Return visit
Sonya - Berea, OH
Very thorough and explained what problem was. Appreciated the return visit at no charge.
Prompt, Courteous Service
Sandy - Geneva, OH
The repairman came on time & was very knowledgeable. He checked the fridge thoroughly to determine what was wrong. Then he got it working fine again. He was very courteous & answered all my questions.
Mr and Mrs
Gary - Ashtabula, OH
We think the service we received was awesome! Our inferior refrigerator,although not sold as that, was difficult and challenging for our repair men. The repairs on Fred’s end are complete. Now it is up to Frigidaire/Electrolux to make some decisions.
Great, Friendly Service
Maureen - Cleveland, OH
Brian was very prompt and very friendly. Knowledgeable repairman.
Great Service - Poor Quality Replacement Parts
Eric - Chesterland, OH
Technician was great and work was always done quickly. The parts that were provided by the manufacturer on the other hand were of poor quality, which resulted in multiple visits. This is out of the hands of Fred's and their technicians, but it took 4-visits to fix our oven.
Response from Fred's Appliance Service:
Hi Eric! Thank you for the review. We're glad you were happy with service! We sorry with the issue on the parts. Sometimes it does happen, and it's never fun. :(. Thanks again, and have a great day! -The Fred's Team
Great experience!
Kevin - North Ridgeville, OH
Great service, Mac was very knowledgeable, He was very thorough at explaining what was going on with our appliances and what he was going to do to fix them. I would definitely recommend this company to friends and family! Thank you!
Excellent Service
Hope - Lakewood, OH
I have used Fred's Appliance since 2002 and have always been more than pleased.
Thorough exam of refrig and freezer
Valerie - Seven Hills, OH
Chad took the time to inspect and clean the inside operation of the frig. His findings pointed to a blocked condenser fan. I'm hoping this will resolve the leaking issue.
Same day appointment
Brent - Wellington, OH
Called for refrigerator prob. Came out same day to diagnose my issue. Parts orded and repair complete two days later.
good service
Paul - Ravenna, OH
He is a real pro!
Shandi
Shandi - Rome, OH
Good
Great service
Sue - Westlake, OH
Paul was great, effecient and explained everything..Pricing was a bit high..I feel the service fee should be waived when you hire them to do the work.
Response from Fred's Appliance Service:
Hi Sue! Thanks for the review! Many companies that offer "waiving" of the service call with repair inflate costs in other areas of the bill (labor and/or parts). We like to give a complete breakdown of the repair so you know exactly what you're paying for. We pride ourselves in being transparent in how we charge. Thank you again for your comments and have a great evening! -The Fred's Team
Victor
Victor - Cleveland, OH
Corey was great. Neat, fast, and through.
Great Service!!
Bobbi - Chagrin Falls, OH
Great Service Tech
Ross - Perry, OH
Jeff was very informative - he explained the aspects of what needed to be done and how he was going to do it. Plus he offered additional insight into other appliances on life expectancy, typical breakdowns, and how to fix. Jeff's extremely knowledgeable.
Freezer lightbulb
Beth - Solon, OH
The technician was great professional and polite fix the problem
Great Service
James - Strongsville, OH
Great job
Great Service
Eric - Streetsboro, OH
Love working with Fred's! Always great and efficient service.
Steve
Steve - Chardon, OH
Great Service
Sharon - North Olmsted, OH
Jihn
John - Willoughby Hills, OH
Professional operation
Connie - Chagrin Falls, OH
The technician was professional and knowledgeable. He arrived on time and fixed our ice maker.
Great Service
Edward - Euclid, OH
She was great! Stayed a long time to find the problem.
Bruce - Cleveland Heights, OH
Technician great. Customer Service staff (call center of 2 people) horrible!
Mervat - Cleveland, OH
Really pleasant and professional. I trust his work.
Quick Serivce
Kelly - Mantua, OH
Came within appointment time and was knowledgeable
Patricia - Chagrin Falls, OH
Brian Mullins was very knowledgeable and helpful with his explanations.
Not pleased
Customer - Chagrin Falls, OH
He wasn’t pleasant at all. Insisted he had to see our receipt even though his company already had it and confirmed that before he would start. Like one hand didn’t know what other was doing. All he did was put in a new gasket that I’d already ordered through the company. Would avoid this person in the future
Response from Fred's Appliance Service:
Hi Nancy, Thanks for the feedback! We are sorry to hear that your experience was not stellar. We have a make-it-right policy and would appreciate the opportunity to do so. If there is anything at all that we can do to better your experience, please let us know by calling us at 1-888-45-FREDS. Thank you! The Fred's Team
Great Service!
Keri - Pepper Pike, OH
This is one of several times I have had Fred's to out house and the second time for Corina. I requested her because she is both professional, courteous and above all very good at what she does!
Quick service and just a great technician!
Pat - Avon Lake, OH
Technician was darling!
Diane - Burton, OH
Excellent Service
Polly - Chagrin Falls, OH
Very polite and professional
Great Service
Thaddeus - Chagrin Falls, OH
While there were a few hiccups in finding the correct part, the technicians were always courteous and prompt. Final repair was performed quickly and efficiently.
Good service, representatives were polite
Mary - Cleveland Heights, OH
There was a scheduling problem. They originally , awwek before the service date, said they were to be here in the afternoon window. Instead the day before they scheduled us for the morning window. Relying on the first statement we scheduled another person for the morning window. I didn’t want to turn your service away so of course they both arrived within 10 minutes. But, we did get all the problems resolved by your servicemen. Thank you
Response from Fred's Appliance Service:
Hi Mary, Thank you for taking the time to submit your review! We apologize for any confusion with scheduling. We always call and email 2 days for the scheduled appointment date with a three hour timeframe. Since we can't predict the exact amount of time it will take to diagnose appliances and complete repairs, we have to provide these 3 hour windows. We are glad to hear everything worked out and your unit is up and running again! Thank you! The Fred's Team
pleasantly surprised
Jewell - Euclid, OH
Great Service!
Ryan - Cleveland, OH
Service was great! My problem was fixed quickly and explained to me very well. Thanks Corey!
Very courteous service
Suzanne - Painesville, OH
Art has been wonderful as he has been very concerned to resolve the issue we have been having with our refrigerator. He even alerted us to too an issue we did not even know that we had. Service has been great. Thanks Art.
Dishwasher repair
Jason - Streetsboro, OH
Awesome company
Adam - Perry, OH
Corina is the best. Jessica was a huge help with scheduling. Everyone i have ever interacted with is wonderful.
Service Tech was Very Good
Eric - Chardon, OH
Corina was very knowledgeable on my dryer model and took the time to explain the issue and what the fix was.
Excellent service Very pleasant individuals
Patricia - Westlake, OH
Mary
Mary - Chagrin Falls, OH
Very pleasant, awesome service, timely, friendly, excellent experience!
Carol
Carolyn - Euclid, OH
great service
Chandler - Painesville, OH
GOOD SERVICE, PERSONABLE AND RESPECTFUL
Joshua - Geneva, OH
Hanging stove door
Seanine - Cleveland, OH
I loved that they sent a picture of who would be coming. I loved that they called and said how long it would take them to get there and he was a gem. young, professional, and authentic. He was efficient. My score of a three star in respect to convenience has nothing to do with Freds or Cory. I would just like it if all service providers could tell you where you in in order of service so that you are not wasting hours waiting. Someone has to come up with a better system...
great service and very informative
Kathy - Cleveland, OH
I was kept informed all through the process, phone calls, emails, when he was on the way. I think the service was great and will let my friends know how wonderful you are.
Great experience
Beth - Olmsted Twp, OH
Excellent Experience
Sally - Conneaut, OH
Repairman was on time and knew his stuff. Repair was quick and he explained everything. Would recommend Fred's to anyone who needs an appliance repair.
Excellent Experience
Sally - Conneaut, OH
Repairman was on time. Really professional and knew his stuff! Nice personality, cordial, and explained everything. I would recommend Fred's to anyone who needs an appliance repair.
great service
Christina - Parma, OH
corina was very friendly and professional.she did a great job
Great service
Nancy - Avon, OH
Great service
Gina - Bay Village, OH
First exp
John - Valley View, OH
Very professional
washer part broken
Esther - University Heights, OH
Jeff was just fine.
appointment
Norman - North Olmsted, OH
got an appointment very quickly
Awesome Service
David - Lakewood, OH
Very helpful!
Karen - Chardon, OH
excellent work
Debra - Willowick, OH
Helpful hints for maintenance and very courteous and polite.
Great service
Cherisa - Lorain, OH
Great experience, fair price,
Service call
Karen - Aurora, OH
Very professional ! I would highly recommend using them for service again !
Great service
Kathy - Kent, OH
Owner
Monique - Cleveland, OH
Came around expected time.how ever workers didn't come back with dryer tubing that was bent during the time of fixing the dryer That never came back as stated. Lint all over the basement..heat circulates all day from the dryer. Please call to take care of this matter. Men were very professional.
Response from Fred's Appliance Service:
Hello Monique! Oh No! Thank you very much for your comment...we will be calling you shortly to address. Thanks again -The Fred's Team
Great service, good advice
Angele - Parma, OH
Great service, good advice
great service
jen - Mentor, OH
great service
Response from Fred's Appliance Service:
Thanks for the compliment!
Great tech...........very helpful
Marlene - Avon Lake, OH
Fantastic service
Sandy - Painesville, OH
Fred's
Caroline - Cleveland Heights, OH
Brian took time to courteously explain everything to my husband.
Great Service!
SLS - Westlake, OH
This was the best service experience I have had. Mac is extremely knowledgeable, competent and efficient. I will definitely call Fred's Appliance for my future service needs!
Great Service!
SLS - Westlake, OH
This was the best service experience I have had. Mac is extremely knowledgeable, competent and efficient. I will definitely call Fred's Appliance for my future service needs!
Took Care of the Issue
Leanne - Burton, OH
Fabulous, fast service!
Great service! Prompt and friendly!
Renee - Bainbridge Township, OH
Great service
Gregory - Cleveland Heights, OH
Professional & Attentive
Great service
William - University Heights, OH
Outstanding
Paul - Parma Heights, OH
Technician was very professional and personable....will use Fred’s again if needed. Thanks!
very knowledgeable about product, answered all questions
Elizabeth - Sheffield, OH
Glad it was still under warranty!
Dorothy - Cleveland, OH
If this had not been covered under warranty it would have been more than half the cost of a new machine. The parts were expensive.
BRIAN'S REPAIR WAS VERY GOOD
John - Euclid, OH
I AM NOT HAPPY THAT I HAD TO PAY FOR A PROBLEM EVALUATION THEN AN ADDITIONAL PROBLEM SERVICE CALL. NEXT TIME I WILL DO THE WORK MYSELF
Response from Fred's Appliance Service:
Hello Brian! Thank you for the note. We appreciate it. We will be reaching out shortly to discuss. We're glad you were happy with Brian's service! Speak soon. -The Fred's Team
Awesome service
Helen-Louise - Garrettsville, OH
Robert always does an awesome job
Fred is the best!
Kristine - Cleveland, OH
Good and very prompt service!
Nice guy
Matt - Westlake, OH
Great service
Peggy - Strongsville, OH
Great service
Bea - Ravenna, OH
She was just great, she explained how the new washers differ from what I was used to. She took time to explain how they work and even the amount of detergent to use.
Great service and prompt
Bob - North Olmsted, OH
Good Seervice @ Fair Price
Ron - North Olmsted, OH
Mac arrived within the expected window, got right to work, and diagnosed the problem. The fix was simple and he went on his way.
Technician very qualified
Paul - Brecksville, OH
The technicians showed up on time, dressed very professional and very quick with their work. They were very neat and organized and solved our issue. Highly recommend Fred's Appliance Service.
Great Service
Carol - Rocky River, OH
Mac the service man was great.
Great service
Nikki - Pepper Pike, OH
Timely and reliable service
Great service
Susan - Ashtabula, OH
The man who fixed my dryer was very nice and very informative
Great!
Kim - Avon Lake, OH
Prompt and courteous
Jesse - Burton, OH
Was there when said they would and did a good job, Thanks
Great Service
Michael - Strongsville, OH
Mac was great. He did a great job trying to fix our refrigerator but in the end we had to get a new one. 🙁
Great Techician
BRENDA - Avon, OH
Great service
Richard - Lorain, OH
Repairman was very nice. Repaired the problem in a timely manner & was very pleasant.
Satisfied customer
Kathleen - Westlake, OH
Fixed the ice maker issue quickly and to my satisfaction.
Great Service repairman
Grace - North Ridgeville, OH
Mac , your service repairman was excellent !! very kind, curtious , helpful , and respectful to our home !! …
Great service!
Valerie - Rocky River, OH
Paul was friendly, professional, and expedient. I would highly recommend Fred’s Appliance based on our experience with Paul.
Great Service and On Time
Michael - Painesville, OH
Christina
Christina - North Ridgeville, OH
Gabriel was very friendly and knowledgeable.
Great
Pat - Mentor-on-the-Lake, OH
Brian was great. And professional
great service
Donna - Rock Creek, OH
Took two trips, but in the end it was fixed
Gary - Brooklyn, OH
My Whirlpool washer was not putting enough water in to wash. Paul, came, replaced a water inlet valve, but it did not solve the problem. He said the control board was bad, and ordered it. Next week after a short time, he was finished. Now the Whirlpool washer is back to normal and the water level is fixed. Thanks
Very knowlegeable....
Tom - Mayfield, OH
Brian knew his stuff!
Great and friendly service.
Bret - Avon Lake, OH
Great service. Thank you again so much!
Sysouvanh - Bedford Heights, OH
Great service
Judy - Cleveland, OH
Terry
Terry - Columbia Station, OH
Excellent service quick and on time
Simple, Convenient, and Helpful!
RJ - Mentor-on-the-Lake, OH
Great experiences from both the office and the tech. We will definitely use Fred's Appliance again and refer others.
dryer repair
George - Seven Hills, OH
Great service, super friendly & great advice!
Saundra - North Ridgeville, OH
Extremely polite & VERY handsome! WoW! Lol
Jeff was awesome!!!
Susan - University Heights, OH
Professional,knowledgeable,and very patient
Carole - Mayfield Heights, OH
You are lucky to have her as your employee. She was able to ease my mind as soon as she entered my kitchen!😬
Don
Don - Chagrin Falls, OH
Very accommodating with scheduling
Excellent service
Angela - Seven Hills, OH
Great technician. Very helpful
Expensive service with no service
Roxanne - Hiram, OH
We had Fred’s come out for both our washer and our refrigerator. I was told that my 4-5 year old washing machine “was toast” and we should just buy new. I then asked about Whirlpool washers and he basically reprimanded me for “blaming the manufacturer” when it was just the model. The rest of the time there was spent with the service technician looking up the parts that he would have used to fix the problem. I then asked him to look at the refrigerator (as scheduled) because it had been making an odd noise when the motor was running. It didn’t make the noise as he was standing there. He turned up the temperature in order to get the motor to kick on and listened again. He looked under the frig and said it needed cleaned. He did not offer to clean it, but did tell me how to do it on my own. He rang up the service—$130 total for no actual service. I understand there was nothing to service on the washer, but really—for $130, he couldn’t have cleaned the condenser coils? Never again will I use Freds and I will let others know this as well.
Response from Fred's Appliance Service:
Hi Roxanne! Thanks so much for your review. I'm very sorry you felt you did not receive stellar service. We're going to be contacting you shortly to resolve these issues. We have a make-it-right policy. Thanks again for your comments, and speak soon! -The Fred's Team
Wonderful Service
Tiffany - Bay Village, OH
Brian was very professional and courteous, he was efficient and mindful of being tidy. He put down blankets/mats when moving the microwave. He was a pleasure to meet. He even gave my dog Murphy a doggie treat when he went out to his service vehicle to get tools.
Great service, professional
Cheryl - Parma, OH
The tech was very professional and knowledgeable. He diagnosed the problem quickly and the repair was quickly done.
Timothy
Timothy - North Ridgeville, OH
Great service.
great service
John - Garfield Heights, OH
We had another great experience with Fred's. always professional. prompt and clean, we always recommend Fred's to friends.
The techician was prompt and very knowledgeable.
Donita - Cleveland, OH
I would recommend her services to family and friends.
Great service
Audrey - Lakewood, OH
I thought the service was excellent!
Great service.
Kristina - Parma, OH
Brian was awesome
Matt - Westlake, OH
Brian the repair man was great. I was interested in my dryers repair so the repairman took the time to show me what he was fixing. Brian went above and beyond to help. I would recommend them for appliance repairs to my family.
Richard
Richard - Avon Lake, OH
Great Service. Our Problem was diagnosed quickly and repaired with a smile by Mac
Review
Erin - Aurora, OH
Technician left and microwave did not work. He came back and fixed and now it is not working again.
Response from Fred's Appliance Service:
Hi Erin! Thank you for your note. We will be in touch shortly to address. We definitely will get you squared away. So sorry for the continued troubles! -The Fred's Team
Coreen
Corrine - Highland Hills, OH
Satisfactory
Nice technician. Pricey service call
Greg - Highland Heights, OH
Nice, knowledgable technician. Service call price was very high considering there was no work done - only could offer advice to purchase new machine. Also provided unrealistic quote for repair if I chose to keep my machine.
Response from Fred's Appliance Service:
Hello Greg! Thank you so much for your feedback. I've reviewed your workorder. We found the gearcase failed in your washer. With regret, this is the worst possible (and most expensive) scenario for a washer repair. We're very sorry this ended up being the case! 🙁 Thanks again for your comments, and have a great weekend. -The Fred's Team.
Great customer service, pricing could have been a little cheaper
Mary - Warrensville Heights, OH
Chad is a very pleasant and personable person during my encounter with him. He was also very patient while waiting on a lengthy phone call from my home insurance company to give authorization to completing the repair so that I could be reimbursed for services rendered. He was prompt in arriving at my home at the schedule time that I was expecting him. Very knowledgeable in completing the repair to my satisfaction. My only complaint is that I've only had my refrigerator for 2 years and It should not be in need of any repairs in such a short period of time; especially a new motor. Other wise I was very satisfied with the service. Thank you
great service tech
John - Lorain, OH
Great Service
Brian - Lorain, OH
Great service! Arrived on time, diagnosed the problems and gave me several options.
Maytag cloth washer diagnostics
Claudia - Westlake, OH
Wonderful expertise and professional performance!
Vicky
Victoria - Parma, OH
Joanne
Joanne - Painesville, OH
Besides parts being on backorder for too long the device was above average
Great service! Thank you Mac!!
Angela - North Royalton, OH
Very professional.
Refrigerator noise
Olivia Dan - Strongsville, OH
Thorough exam of refrig and freezer
Valerie - Seven Hills, OH
Initial problem water on floor in front of refrig door. After visit, could not explain but hasn't happened again.
Jeff
Jeff - Willoughby Hills, OH
Professional prompt knowledgeable
Dishwasher Repair
Fleur - Chagrin Falls, OH
Ice maker still not working
Mark - Avon, OH
My ice maker still does not work
Response from Fred's Appliance Service:
Hi Mark, Thank you for submitting your review. We are sorry to hear that your ice maker isn't working. I do see that you spoke with one of our team members and they informed you that since this is covered under warranty, you will need to reach out to the warranty company directly. Once the give us the ok, we will happily send another technician out to take a look and get this all taken care of for you! Thank you, The Fred's Team
Great service!
Anne - Chardon, OH
Corina was very professional and completed my repair very quickly. I would recommend her!
Great Service
Kim - Independence, OH
I was very impressed with my service. My technician was very professional and did the work efficiently. In the future, I will definitely call Fred’s for any services that I may need.
Prompt, Competent
Jeremy - Beachwood, OH
Corina was prompt with the repairs needed and did a competent job.
Great secretary that took the time to schedule my repair to get it done as soon as possible since it was urgent!
Kathleen - Highland Heights, OH
great service
Charles - Parma, OH
Dan H.
REFRIGERATOR FRIGIDAIRE FFSS2614QS6A "Customer complaint that unit is leaking and not making ice, confirmed, found evaporator drain tube clogged, found ice maker gear stripped, unit needs drain tube cleared and new ice maker , ; ordrng 1 241798231 (Ice maker), used 1 undefined (Shipping) from stock"
Corina B.
DISHWASHER FRIGIDAIRE FBD2406NS9B CC that the unit is leaking. Found the unit is not secured into place. Started a cycle checked to leaks. Advised cust to secure the dishwasher for it to not lean forward. Started a cycle soap suds coming out of the front of the door. Using dish soap. Advised cust to get pods for dishwashers. Optest ok.
Corina B.
WASHER MAYTAG MVWB765FW3 CC that the lid does not lock. Replaced the latch. Ran a calibration. Started a rinse and spin. Optest ok.
Gabriel P.
RANGE FRIGIDAIRE FFGF3052TSA "Cc that there’s a funny smell on unit when turn on. Notice that the caps are oily and when you turn them off smoke comes from the caps. Also is not a gas smell. Ordering grate as well , they are warp not fitting correctly on cooktop. Cust has a home warranty, they are going to call office to see if they are going to cover for the parts. Also Cust will put parts, no need to go back to put parts on.; ordrng 1 316261704 (cap,5k blk) and 2 316261804 (cap,905k blk)s and 1 316262104 (burner cap cover) and 1 316559604 (cap) and 2 807327101 (grate)s and 1 807412601 (grate)"
Brian M.
REFRIGERATOR FRIGIDAIRE LFHB2741PF8A Cc unit leaking Found drain pan clogged Cleared drain pan and hose OP Test Ok
Joe O.
COOK TOP WHIRLPOOL MGC7430WW00 "Cc: sparking, smoking from igniter switchesFound unit receiving proper power. Found igniter switches shorting out. Could only remove left rear burner head. Need igniter switches, lf, rf, rr or face holders.Customer does not want to repair at this time"
David R.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Cc Icemaker not working. Low water pressure coming to dispenser. In diagnostics says 76 days since last water filter reset. Low water going into the Icemaker as well. Let customer know about needing water filter changed. Ran Icemaker test, came back as not getting to home position and multiple failures. Will need Icemaker. Gave estimate to customer. Didn’t want to pay. They are calling kitchenaid, no payment received. Do not order parts ; ordrng 1 W10908391 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DISHWASHER KITCHENAID KDFE104HBL0 "Cc unit not starting or powering onChecked power at outlet, good at 120v. Checked power at control, only reading 28v ac at control. Checked j-box connections, found hot wire burnt and melted at wire nut connection. Cut out bad spot in wire. Repaired with new wire nut. Checked neutral connection as well, replaced wire nut. Ground from power cord also not connected, connected to j-box terminal. Ran op test on unit. Unit powering on, ran wash test then cancel drain. Op test good."
Jason N.
WASHER KENMORE 417.471027 "Cc unit not draining all the way and unit is leaving black marks on clothsConfirmed unit slow drain. Boot seal is molded over, clothing is most likely rubbing on this and catching gunk. Called landlord, quoted boot seal, and drain clean out with extra labor due to stacked dyer. Pulled dryer, pulled front panel on unit, found drain pump filled with lint/hair and debris. Cleaned out, reassembled. Ran wash then drain and spin. Unit draining quickly now. Cleaned up boot seal best I could. Op test good."
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF532SMHZ02 "Cc that the ice maker works intermittently. Checked temp found 37* on fresh food section and 14* degrees on freezer. Found the freezer set on 2, recommended is 4. Changed back to recommended , advice cust to keep freezer and fresh food section on recommended. Jumped started ice maker and cycle. Advice cust to replace Seattle valve for a quarter turn or inlet valve and explain him the reason why we don’t recommend Seattle valve. Op test ok"
Dan H.
WASHER MAYTAG MVWB835DW2 "Customer complaint that unit is not turning on, confirmed, found user interface dead, installed new user interface, op test good ; used 1 W11112656 (User interface) from stock"
Corina B.
WASHER KENMORE 417.441023 "CC that the unit does not spin. Found both shocks broken. When spinning the tub, the spider is rattling. Will need new shocks and a tub. ; ordrng 1 5304485917 (Shocks) and 1 131618500 (Basket) and 1 131618600 (Shell) and 1 131525500 (She’ll), used 1 Oversized shipping from stock"
Corina B.
DRYER MAYTAG MED7230HW0 "Redirected the side vent. Optest ok; ordrng 1 W10470674 (Vent kit), used 1 Shipping from stock"
Corina B.
REFRIGERATOR KITCHENAID KRMF706ESS00 CC that there is a lot of ice build up in the back of the ice maker. Confirmed ice and frost on the ice maker. Checked the gaskets good. Checked the baskets good. Service pointer to replace the adapter to the ice maker. ; ordrng 1 W10864519 (Adapter)
Dan H.
WASHER AMANA NFW7200TW "Customer complaint that door is not closing, found door strike broken , unit needs new door strike; ordrng 1 WP34001260 (Strike), used 1 undefined (Shipping) from stock"
Jason N.
REFRIGERATOR KITCHENAID KSRF22DSALY0 "Cc unit not cooling properlyTemps in unit reading 25 in freezer, 56 in ff sections. Checked compressor, running hot, found condenser fan not running. Spin motor by hand, would not start, unit needs condenser fan motor. ; ordrng 1 833697 (motor,cond.fan 2w cw4396), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
WASHER MAYTAG MVWC465HW2 "Replace parts, ran calibration and auto test, pass. Brought core for return. Op test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Found evap frozen. Force unit into a defrost, heating element is working. Steam all ice Checked thermister good and bi-metal good spoke to bj advise me to replace control and thermistor told customer that we could reboot control it might was a glish and waited out if it happens again we can order control and thermistor if they want to continue with repair ,customer agree to wait and see what’s happen before replacing parts,opt test ok"
Gabriel P.
DRYER WHIRLPOOL WED94HEAW0 "Dryer pulley bearings were making loud screeching noise found pulley making replace from truck stock dryer kit ,opt test ok ; used 1 4392067 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"
Gabriel P.
RANGE IKEA IBS300DS01 "Replace control and console,preheat to 350 .opt test ok"
Gabriel P.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Cc that the freezer works but no the fresh food section. Checked temp on fresh food section 59* and 3* on freezer. Evap fan is not running. Good frost pattern on evap. The unit also was leaking water from freeer found drain hose clogged, steamed all out. And cleared drain hose. Ordering parts; ordrng 1 WPW10464673 (motor-evap) and 1 WPW10487766 (harns-wire)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Put cardboard underneath the condenser. Noise when away. Op test ok
Gabriel P.
REFRIGERATOR GE GNE26GSDGSS "Cc that the lights turned off and he flipped the breaker and it worked for a week and then it started again and that the temperature changes on UI but is good inside unit. call ge tech line they said control board is connected to the issue on ui and lights giving estimate 5024524700X4g86; ordrng 1 WR55X30806 (CONTROL ), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR KITCHENAID KFIS25XVMS1 Installed control. Unit is cooling. Advised to allow 24 hrs for temps to adjust. Op test okCustomer did not have box for core.; used 1 SHIPPING (shipping and handling) from stock
Joe O.
RANGE KENMORE 790.7343331 "Cc: long preheat times, temps incorrectFound igniter is only pulling 2.6 amps. Needs igniter. Installed igniter. Ran test bake. ; used 1 12400035 (IGNITER5299) from stock"
Joe O.
DRYER MAYTAG MGDB835DC4 Cc: noise inside unitFound dent in the side pushed up against the drum(cust purchased unit as a scratch and dent). Pushed dent out. Op test ok
Joe O.
N/A MAYTAG MEW6630DDS "Cc: intermittently upper oven switches to broil when in bake, lower oven cancel button not functioningCustomer stated when upper oven acts up it flashes bake. Found ui not allowing cancel button push for lower oven. Found error code 1d11(runaway temp). Ran test bake on upper oven. Needs control, ui, and oven probe.Control shows no longer available; ordrng 1 12001656 (sensor,ovn) and 1 5765M480-60 (panl-cntrl) and 1 74009003 (cntrl-elec)"
Jason N.
RANGE GE JGB900SEF1SS "Cc unit bake button not workingConfined bake button will not respond to input. Checked all connections between control board and membrane keypad. All connections good, unit needs keypad membrane. Parts lookup show this part (WB57K10083) as Nla."
Dan H.
REFRIGERATOR WHIRLPOOL ED2VHGXMT00 "Customer complaint of frost build up in ice chute, confirmed, found shaft and spring that ice door are on bent causing ice door to not seal properly, unit needs new spring, shaft and ice door; ordrng 1 WPW10224328 (Spring) and 1 WP2196195 (Pin) and 1 WP2180353 (Ice door)"
Jason N.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Cc unit not making iceCustomer stated they had another company out that replaced the ice maker, has not made ice yet. Found broken wiring on bottom of freezer door. Enough wiring left to repair. Soldered wires back together using western union splice and then shrink wrapped. Routed wire harness away from toe kick trim. Ran test 44, ice maker indexed and homed properly. Ran water test 45, ice maker filled with water. Advised customer to allow up to 24 hrs for ice production to resume. Op test good."
David R.
REFRIGERATOR GE GYE22KMHCES "Cc unit is leaking from bottom left side. Found check valve on drain tube clogged. Found new updated one on Marcone. Will need to clean condenser as well. Ordering part.; ordrng 1 WR02X28554 (drain tube and valve 9.03), used 1 SHIPPING (shipping and handling) from stock"
David R.
DRYER WHIRLPOOL GEW9868KL1 "Cc not heating and clothes snagging. tested all components dealing with heat, all check in range of where they should be at. Unit is getting 240vAC. 240v showing at heater relay pins, control not reading thermistor closing. Control 3978916, shows NLA, W11086603 lint screen grille needed, WP8577274 thermistor needed. Research control 3978916 sending to parts.; O-emld tckt"
Dan H.
RANGE KITCHENAID KERS202BWH0 "Customer complaint that oven is not heating properly, found element broken, element is receiving 240vac, unit needs new element; ordrng 1 W10779716 (Element), used 1 undefined (Shipping) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "CC that the unit is not cooling. Ff and fz 70*. Checked the frost pattern on the evap, no frost. Tapped the system 20” vacuum. Unplugged the unit went to 30”. Will need a compressor, evap and drier; ordrng 1 WP2188822 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Drier), used 1 Bpv31 (Piercing valve) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 CC that the unit is not dispensing the ice. Found a connection to the door flap unplugged. Optest ok. ; saved tckt
Jason N.
REFRIGERATOR WHIRLPOOL KSSS42QTW04 Installed main control assembly. Op test good. Unit turning on and all functions are normal. Advised customer to allow at least 24 hrs for unit to return to desired temps.
David R.
WASHER WHIRLPOOL WTW4855HW1 Replaced parts. Ran diagnostics test and calibration. Op test ok
Corina B.
WASHER WHIRLPOOL WTW4955HW1 CC that the unit does not spin or lock. Ran diag lid lock not locking. Replaced the latch. Ran a calibration. Started a drain and spin. Optest ok.
Corina B.
RANGE WHIRLPOOL WFE505W0HS0 CC that the breaker keeps tripping and there are sparks.found the cord is burnt. Will need a new cord. Checked the terminal block looks good. Cust is going to replace the cord; ordrng 1 PT400 (Cord)
Joe O.
RANGE WHIRLPOOL MGR6772BDQ Cc: food burned in upper ovenCustomer stated she was broiling ribs and unit burned the ribs and foil on the pan. Found error code f1-1(oven temperature above 650 degrees with door unlocked. Ran test bake to 350 degrees. Actual temps at 450 degrees. Found unit has runaway temp. Needs control and oven probe. Control shows no longer available; ordrng 1 74007953 (CONTROL22248) and 1 WP74011433 (sensor- ov10378)
Corina B.
WASHER MAYTAG MVWB765FW3 "Cust showed pop, sent pic. CC that it does not start. Ran diag F5e1 lid lock f2e1 stuck button. When turning the control and pressing start, will lock the unlock. Control starts flashing on the ui. Will need a main control, ui and latch.; ordrng 1 W11135391 (Ui) and 1 W11195970 (Control) and 1 W10810403 (Lock)"
Corina B.
REFRIGERATOR KITCHENAID KRMF706ESS00 Replaced the fan and cover. Steamed out the freezer. Disconnected the ui control. Optest ok
Joe O.
WASHER WHIRLPOOL WTW7500GC2 "Cc: not draining, ofb errorFound error code f0e5(off balance load). Suspension checks good not bouncing. Ran auto test and calibration. Ran drain and spin. Advised customer on loading. Advised customer if the error code happens to re adjust clothing and restart. Unit functioning as designed. Op test ok"
Gabriel P.
WASHER MAYTAG MVWC555DW1 Ran diag found 0 error codes. Found hub is stripped. Will need new hub. Replaced from t/s. Opt test ok ; used 1 W10528947 (HUB) from stock
Corina B.
REFRIGERATOR GE TPX24PRDABB CC that the water and ice do not work leaking. Found the water lines to the freezer and the refrigerator are melted from the compressor. Will need to replace the waterlines.
Corey L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint ice maker not working, unit pop shows august 2018, unit no longer covered under warranty. Will try calling wpl for concessions; saved tckt"
Jeff M.
WASHER WHIRLPOOL WTW 4800XQ1 The unit had multiple codes target speed failure overload overflow to clear the codes for the unit and calibration cycle unit tested good.
Jeff M.
DISHWASHER WHIRLPOOL WDF590SAJM0 I found a loose wire in the junction box I reconnected the wire unit tested good
Corey L.
DRYER ROPER RED4516FW0 "Customer complaint dryer not drying well, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, called landlord explained venting should be clear, unit is heating"
Jeff M.
WASHER MAYTAG MVW7230HW0 The unit had an off balance code I cleared the code unit tested good I went over proper use and loading procedures with a customer
Dan H.
BUILT IN FRIDGE KITCHENAID KSSC42QMS01 "Installed new ice maker , op test good"
Jeff M.
WASHER MAYTAG MVWX655DW0 "The units agitator plates stripped out needs a new agitator plate estimate only; ordrng 1 W10902814 (washplate), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR GE ZISS48DCASS Installed defrost timer and defrost bimetal. Op test good. Advised customer to slow 24 hrs for unit to return to desired temps ; saved tckt
David R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Cc unit not dispensing water. Found union connection not working. Replaced with t/s. Tested. Water flowing out dispenser. Op test ok; used 1 2198677
Dan H.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Customer complaint that unit is not cooling properly, fresh food section temperature at 55 degrees, freezer section temperature at 10 degrees, good frost pattern on freezer section evaporator , ran test 4, 3 way valve is working, frost pattern formed on fresh food section evaporator, thermistors all test good, fans are working, called whirlpool techline spoke to Joel, had me ohm thermistors fresh food section thermistor at 3.9k , freezer section thermistor at 15.3k, techline said that mechanically the unit should be operating fine and suggested that because the unit is so empty that’s why it is not holding proper temperature."
Jason N.
WASHER WHIRLPOOL MTW6700TQ0 "Cc unit making noise when in spin cycle and vibration Ran manual spin cycle test, loud bearing noise present. Also found suspension springs weak. Unit will need tub bearing kit and suspension springs.; ordrng 1 W10435302 (bearing) and 1 W10820048 (suspension)"
David R.
REFRIGERATOR WHIRLPOOL GX2FHDXVQ03 Cleared out all debris front and back. Let customer clean under on floor. Good. Op test ok
Jeff M.
DRYER WHIRLPOOL LEQ8857HQ0 The venting was super dirty there is a wicked smell of stagnant water in the lint buildup inside the venting I took the dryer apart did not find anything dead. that smells coming from the vent. I gave her Gary’s number to give him a call and clean and change the venting
Gabriel P.
DRYER GE GTD75ECSL0WS "Cc everything lights but it doesn’t work. Checked power on outlet from L1 to N 117 , from L2 to N 117 and from L1 to L2 235. Belt broke off. Unit will need belt and pulley . Office please we couldn’t find the part on Marcone. Ask senior tech BJ to see if he can find it and order the part.
Dan H.
DRYER MAYTAG MEDB765FW0 "Customer complaint that unit is not starting, confirmed, ran diagnostics found f4e4(L2 line voltage error) error code, found wire to belt switch loose, reset and secured connection, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SMYB00 The thermistor has failed it’s not allowing the machine go through the proper defrost cycle the light housing retainer clips are also broken so it’s not staying in the freezer ceiling the lens is missing to protect the lightbulb; ordrng 1 WPW10313917 (housing) and 1 WPW10313918 (lens-light) and 1 WPW10383615 (thermistor)
David R.
DISHWASHER WHIRLPOOL WDF310PAAW4 "Cc unit not working. Found that the control panel was locked. Unlocked, ran unit, working correctly. Let customer know what to look for and everything. Unit good. Op test ok."
Corina B.
WASHER WHIRLPOOL CHW9160GW0 CC that the door will not lock. Found the door lock engaged in the lock position. Will need a new door latch. ; ordrng 1 W10375379 (Latch)
Corina B.
DISHWASHER IKEA IUD8555DX2 CC that there is a rattling noise when it starts. Found a piece of glass in the drain pump. Cleared drain pump out. Started a cycle twice started and drained. Optest ok
Dan H.
DRYER WHIRLPOOL LER6611LQ0 "Customer complaint that unit is not tumbling, found belt snapped, unit needs new belt, installed new belt, op test good ; used 1 341241 (Belt) from stock"
Jeff M.
WASHER ROPER RTW46418Q1 "The suspension is worn out and units is not shifting estimate only customer will buy new; ordrng 1 W10780045 (suspension) and 1 W10913953 (actuator), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
MICROWAVE GE JVM3160DFBB "Cc unit not powering onChecked power in to unit, good at 123v. Found filter board fuse open. Unit needs fuse. Also ordering door switches ; ordrng 1 WB06X10610 (latch board) and 1 WB24X10146 (micro switch(stand o) and 1 WB24X10204 (switch micro) and 1 WB24X10205 (microwave switch) and 1 WB27X11138 (microwave fuse)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Installed new air damper, op test good"
David R.
FREEZER MAYTAG MZF34X16DW00 Replaced parts. Tested. Evap started to get frost pattern. Give 24 hours to return to normal temps. Op test ok
Jeff M.
REFRIGERATOR GE CFE29TSDCSS "Fresh food fan is seized up needs a new fan and the update module; ordrng 1 WR60X26866 (fan dc ff evap) and 1 WR98R882802 (refer sum module ver), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL GX5SHTXTT00 "Cc: frost build up in freezerFound freezer evap completely frosted over. Entered manual defrost. Element is pulling 570 watts and is heating. Control kicked me out of manual defrost. Needs control. Replaced control, steamed out evaporator. Op test ok; used 1 WPW10503278 (CNTRL-ELEC15677) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Cc: buzzing noiseRan fan tests and compressor test. Found compressor buzzing at start up. Advised customer it was normal compressor noise. Unit functioning as designed. Op test ok
Jason N.
REFRIGERATOR WHIRLPOOL GB9FHDXWQ00 "Cc unit not cooling in ff againFound damper door closed. Tapped on motor, damper motor opened up. Loose connection in motor. Quoted customer for a damper motor. He wants to wait, possibly next time it happens he will order."
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cc: not dispensing iceFound ice jammed up in dispenser. Removed jammed up ice. Op test ok
Dan H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed new evaporator fan motor/ thermistor and control, op test good"
Jason N.
FREEZER WHIRLPOOL WZF34X20DW01 "Recovered refrigerant, installed new compressor and uv dye drier. Pulled vacuum on system to 28 in/hg for 15 min. Held vacuum for 15, no change on gauges. Recharged with 4.6oz of r134a. Low side pressure stable at 1 psi. Unit starting to cool, advised customer to allow 24 hrs for unit to return to desired temps. Op test good."
Joe O.
WASHER MAYTAG MVWB865GC0 "Cc: leaking from dispenserFound error codes f0e4(spin limited by water temp), f3e2(inlet water temp fault), and f0e3(overload). Installed housing. Ran auto test and calibration. Op test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 The unit has an aluminum evaporator in the fresh food section there’s no cooling in the freezer needs a compressor evaporator and filter; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator) and 2 WPW10143759 (dryer)s
Jeff M.
WASHER MAYTAG MVWC700VW1 "The water valve is cracked and needs a new water valve; ordrng 1 WPW10144820 (valve), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR KITCHENAID KFIS29BBBL03 "Installed new valve and led module, op test no good , led module is no good, ordering led module, also produce drawer is broken ; ordrng 1 W11130208 (Led module) and 1 WPW10550026 (Drawer face), used 1 undefined (Shipping) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc of smell, customer said also clean up something almost like black mold around the front of the Icemaker and on the seal. Could smell it, the smell is like something died, the condenser fan is carrying it around. Looked inside unit, for any spillage or anything rotten. Found a spillage but no smell coming from it, took pic. Took off front kick plate and looked underneath, didn’t see anything. Cannot lift up unit or anything to see under condenser. Went to back and took off panel by compressor. Smell is 100% coming from that area, but nothing is in sight that could cause it, but for sure it is coming from this area. Drain tube is clean. Cannot find the cause, but it does not smell like a refrigerant leak. Sending over for review ; O-emld tckt"
David R.
WASHER WHIRLPOOL WFW5620HW0 Replaced parts. Found old bellow has small holes in the bottom of it. Ran diagnostics test. No leaks. Op test ok
Gabriel P.
WASHER WHIRLPOOL MVWC500VW0 Replace lid switch. Ran cycle.Op test ok
Gabriel P.
RANGE JENN-AIR JDRP548WP03 "Replace parts. But burner takes about 10 clicks to light. Called whirlpool tech line. Spoke whit Leon. Ask me to put a pan on top of burner and try it, it light on 3 clicks. Leon Ask me to wait till it cools down and try again. It takes 8 to 9 clicks. Leon ask me to replace the ignitor on burner.pls office verify if this igniter is the right one for the front right burner call me if any questions ; ordrng 1 WP8286724 (igntr-surf)"
Gabriel P.
REFRIGERATOR KITCHENAID KBRA20ELSS01 "Cc that the ice maker stop working. Ice maker is not cycling, try to jump started and the mechanical whel moves back and forth in the same spot. Unit will need ice maker. Replaced from t/s. Ice maker cycle. Op test ok; used 1 W10884390 (ICE MAKER ASSY) from stock"
Gabriel P.
WASHER MAYTAG MVWX655DW2 "Cc that the unit does not wash. Ran diag found long fill no fill. Found water hose on the floor. advice cust to raise drain hose up to 35 inches high , it said it on the owner manual. And that the reason why the unit is not washing is because the water is draining out. Op test ok"
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found error code F6E4- float switch open. Found food stuck under float switch. Cleared out. Ran calibration. Op test ok
Corina B.
DISHWASHER MAYTAG MDB8949SBM1 "CC that the dishwasher sat for a period of time due to a remodel and it leaks. Started a normal cycle, did not leak. Found a stain from the water on the floor. The float switch is right above it. Will need a new gasket and nut; ordrng 1 WPW10195038 (Nut) and 1 WP8531743 (Gasket), used 1 Shipping from stock"
Corina B.
WASHER WHIRLPOOL MVWB765FW4 CC that there is a load noise in agitate. Ran diag f0e3 overload. Advised cust 6 to 8 bath towels equals a full load. Ran a calibration. Started a normal cycle with clothes. Could not duplicate the noise. Optest ok
Jason N.
REFRIGERATOR WHIRLPOOL ED5FHEXNQ00 "Cc unit making a buzzing noise, thinks it’s ice maker fanCustomer not here, out of town. Person here at house stated customer turned ice maker off because of the noise in the freezer. Unit cools properly in both sections. Turned ice maker back on, ran harvest test, ice harvest, proper index, and mold filled with water. No abnormal noises heard. Only fan in freezer section in the evap fan. Fan is working normally, no abnormal noises at this time. Can not duplicate an abnormal noise at this time."
Brian M.
DRYER KENMORE 110.850874 Cc of a noise Found 2 bolts stuck in front felt Removed and re ran dryer OP Test Ok
David R.
REFRIGERATOR KITCHENAID KRFF300ESS00 "Hinge cover parts not needed. Door and stopper needed. Plastic on bottom of door is cracked, customer said that’s what pictures they sent off to whirlpool. Took additional pictures. Ordering out, let customer know door will take time to come. Make sure to inspect and then call us out to reschedule.; ordrng 1 LW10721542 (dor-fip) and 1 WPW10397055 (bracket) and 1 WPW10470155 (cam-door)"
Dan H.
DRYER SAMSUNG DV45K6500GW/A3 "Installed new rollers, op test good"
Jeff M.
REFRIGERATOR FRIGIDAIRE FPRU19F8RF There is no Freon left to recover I remove the filter and evaporator installed new parts put the unit at a 30 inch vacuum held for 15 minutes unit tested good charge the machine with 3.5 ounces of Freon unit test good frost pattern started to develop great he transfer recommend a 24 hours before the customer actually uses the refrigerator; used 1 WPW10143759 (DRIER) from stock
Corey L.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint bottom right of door not sealing again like both times before, confirmed, gasket needs extra push to fully seal corner and will seal and could be trained back to cabinet but something is working the gasket out of its sealed position, found butter door hitting control, could hear it there and not when removed, Called wpl spoke jk, advised to put perma-gum behind gasket to help sealing, also to prevent butter door hitting does switching door remedy if not remove bottom door hinge and dremel the holes lower slightly, do not have a dremel nor feel comfortable fabricating a new hinge location as this could mess door alignments up permanently."
David R.
WASHER MAYTAG MVW6230HW0 "Cc of noises when starts up, this unit is a top loader, customer had a front loader before. Explained the certain sounds will sound different. When changing from agitate to spin, and even valves opening and closing. Certain noises that are suppose to be there. Can also check owners manual. Went through a normal/regular wash. Showed customer and went over sounds, all are normal. Went into diagnostics mode, no error codes. Tested, all components working correctly. Looked underneath, good. Op test ok."
Jeff M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Called wp tl was told too put the unit into a vacuum. I did I found the unit was vary slowly leaking. After that I isolated just the high side Whirlpool will come in contact with customer in 3 to 5 business days
Gabriel P.
REFRIGERATOR KITCHENAID KRFC300EBL01 "Cc that the ice maker works intermittently. Cycle the mice maker it was stuck in home position, and then it cycle. Explain cust what was happening she said she wants to replace the ice maker. Ordering parts. Cust will pay labor when job is done. ; ordrng 1 W10884390 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
WALL OVEN WHIRLPOOL WOS72EC0HV00 Replace console. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL ED5JHAXML00 Installed new part unit tested good
Jeff M.
WASHER WHIRLPOOL WTW4816FW2 The water valves are making a vary loud static he humming sound also needs control the unit has a no fill code but good water flow ; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve)
Jeff M.
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 I installed new part I added silicone to the gaps in the cabinet I try to steam the door seal did not work needs a door ; ordrng 1 LW10856289 (dor-fip)
Joe O.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Installed led lights. Op test ok
Dan H.
DISHWASHER AMANA ADB1400AGW1 "Customer complaint that unit is not drying, ran diagnostics no error codes found, unit completed test cycle, heater is working, unit is operating as designed advised customer to run hot water in sink before starting"
David R.
WASHER MAYTAG MVWX655DW0 "Cc agitate not working. Read through notes and saw that I did let customer know that the splines on the gearcase/washplate were deteriorating away and could cause future problems. That’s exactly what’s happening. Washplate/gearcase splines are almost gone. Will need gearcase/washplate. Gave estimate to customer. Does not want to go ahead with repair. Do not order parts ; ordrng 1 W10902814 (washplate) and 1 W11035751 (gearcase), used 1 SHIPPING (shipping and handling) from stock"
David R.
COMMERCIAL WASH MAYTAG MVWP575GW0 "Cc clothes are coming out damp still/sobbing wet on all cycles, drain and spin cycle seems to pump all water out more than other cycles. Found F7E1 error code, basket speed fault. Basket moving freely. Followed steps in tech sheet for drive motor, agitate is working, shifter will switch over to spin and spin for about 3-5 seconds. So shifter is good, test ohms at 2.5. Went to step 8, found 120 not coming, steps say order and replace control Plugged everything back in, put power to it, control sparked. Lid won’t unlock. Ordering control and lid lock. Put on cancellation list; ordrng 1 W11411581 (CONTROL ) and 1 WPW10482836 (latch)"
David R.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Cc the whole air filter not sitting right. Took pics, corrected as much as possible. Explained only one bolt holds it in at top, wires at bottom push it out a little bit. But I was able to get it a little closer than it was. Op test ok"
Joe O.
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "Cc: door alarm goes off, freezing items in ff section, frost build up in freezerFound temps in ff section at 42 degrees, advised customer to allow room for air to flow. Found ui continuously beeping, resetting itself, not able to adjust temps. Found frost build up near evap fan. Found control is dropping out voltage to unit. Unit is receiving proper power. Spoke to BJ he stated the ui could be causing the control to fail. Needs control and uiCustomer does not want to repair at this time"
Joe O.
REFRIGERATOR FRIGIDAIRE LFHD2251TF5 "Cc: not making iceFound fill tube frozen. Unit has good water pressure, ice maker is cycling. Needs water valve and fill tube steamed out; ordrng 1 242253002 (valve-water11372), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER GE WJRE5550K2WW Took the agitator off added a washer to raise the escalator up like a 16th of an inch unit tested good the only rattling noise is coming from the transmission which on GE model wash machines that is normal the drive gear is made of metal
Gabriel P.
WASHER WHIRLPOOL WFW5620HW0 Call whirlpool they said you supposed to not be fixing it cause in the system show a scrap unit lowes was supposed to scrap it
Brian M.
REFRIGERATOR KITCHENAID KRSF705HPS00 Wrong color door was ordered ; ordrng 1 W11395841 (Right door ss)
Corina B.
DISHWASHER KITCHENAID KDPM354GPS0 Replaced the dispenser. Ran a calibration. Optest ok. ; used 1 Shipping from stock
Jason N.
RANGE WHIRLPOOL WFG775H0HV0 Cc unit right side burner knobs not lining up straightConfirmed burner knobs angled over to the left. Found valve stems slightly bent and bezels out of place. Straightened out valve stems and removed and repositioned bezels. Customer satisfied with how it looks. Op test good.
Corey L.
WASHER ROPER RTW4516FW2 "Customer complaint washer bouncing and shaking a lot, customer had floor being replaced since plywood was warped, found unit operating as designed when level, advised unit must be level and have an even amount of clothing around basket, no errors, calibrated, op test good"
Brian M.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc unit not cooling properly Found rear ff evap wall frosted over Found fresh food thermistor open Advised to replace thermistor and fan ; ordrng 1 W11087438 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
WASHER ROPER RTW4516FW2 CC that it will not start a cycle. Found the drain hose is laying on the ground. Raised the drain hose and secured it to a pipe. Started a normal cycle. Optest ok.
Jason N.
RANGE WHIRLPOOL WFE525S0HZ1 Cc unit door not closing correctlyFound outer door trim separating from glass on both upper corners. Trim panel is slightly bent. Unit needs outer door glass assembly.; ordrng 1 W11249559 (glass-door)
Corey L.
WASHER MAYTAG MVWX655DW2 "Customer complaint washer leaking into basket had to shut off water at valves, confirmed found cold water valve failed allowing water to leak past into tub, found overflow error, cleared, replaced with valve and housing sent, op test good"
Dan H.
WASHER WHIRLPOOL WET4024HW0 "Customer complaint that unit is not working, started normal wash cycle, unit filled and began agitating, customer said it didn’t do anything when she ran heavy duty cycle, started heavy duty cycle, unit flashed e1(long/no fill) error code, unit is connected to sink with portable washer hose leaving hot water valve not connected, ran heavy duty cycle set to tap cold , unit filled and began agitating, unit is operating as designed , advised customer that hot water valve should be connected to water"
Corey L.
DRYER MAYTAG HYG3657AWW "Customer complaint dryer not starting, found dial in extended tumble section and extended tumble is switched off, unit operating as designed, unable to duplicate the issue, instructed on cycles for this unit"
Dan H.
WASHER AMANA NTW4516FW3 "Customer complaint that unit is not draining, Confirmed, drain pump is receiving 120vac , installed new drain pump, op test good"
Dan H.
WASHER AMANA NTW4516FW3 "Installed new gearcase, belt, pulley, and shield, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRS325FDAW02 "Customer complaint that unit is not making ice or dispensing water, found water filter not installed properly, no damage, reinstalled, ice maker would not cycle, ice maker is receiving 120vac , unit needs new ice maker and harness, customer does not want repair at this time; ordrng 1 WPW10300022 (Ice maker) and 1 W10838084 (Harness), used 1 undefined (Shipping) from stock"
Dan H.
REFRIGERATOR MAYTAG MFW2055FRZ00 Unit has the wrong serial number; saved tckt
Jason N.
DRYER MAYTAG MEDP575GW0 "Cc unit not startingCustomer stated husband replaced start switch, to no avail. Had another company out who quoted a motor. Checked all thermals, all checked good, door switch checked good. Found belt switch momentary button broken inside switch housing, no continuity through switch. Unit needs belt switch.; ordrng 1 279782 (door switch/BELT SWITCH)"
Jason N.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Cc unit not coolingCustomer states it been slowly getting warmer and ice is melting. Unit is unplugged. Plugged unit in, installed piercing valve, let run for 10 min, low side reading a 12in/hg vacuum, no heat on the high side. Unit has a refrigerant leak, needs sealed system repair. Parts and labor covered under kitchen aid 2-5 yr limited warranty. ; ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Joe O.
WASHER MAYTAG MVWX655DW1 "Cc: Not spinningFound error code f7e1(basket speed fault). Ran tach test. Basket spins freely. Actuator is sensing basket speed. Ran auto test. Found unit not agitating or spinning. Found gear case leaking oil, and belt slipped off cam. Could not remove wash plate. Needs gear case and wash plate. Customer does not want to repair at this time"
David R.
RANGE WHIRLPOOL WFG540H0ES0 "Replaced part. Tested bake, let customer see. Op test ok"
Jason N.
DISHWASHER WHIRLPOOL WDT710PAHW1 "Cc unit not responding and codesCustomer states a code kept popping up on the display, now unit does not respond at all. Could not enter diagnostics. Replaced main control, and ui control panel. Ran diagnostics cycle. No codes at end, op test good."
Corey L.
DISHWASHER MAYTAG MDBH979SAM1 "Customer complaint dishwasher leaks sometimes out of the door in front, found evidence of water on insulation, found detergent built up on door gasket in chunks, advised wiping bi weekly of door gasket and wiped gasket off, found unit easily sliding on tile floor when opening door and lightly pushing in, making unit lean forward, only installed using top mounting brackets, advised also installing screws into side mounting holes on unit to help stabilize, added a small piece of 2x4 supplied by customer to install behind unit frame preventing unit from sliding back, op test good"
Jason N.
WASHER WHIRLPOOL MTW5700TQ0 "Cc unit will not cycle or drain water Confirmed tub full of water.. found lid switch not making contact, reading open. Bypassed lid switch to drain water from tub. Unit needs lid switch. Customer has to call home warranty company to see if repair will be covered."
Jason N.
REFRIGERATOR GE GSS23GSKJCSS "Cc unit needs ff door gasket replaced and doors alignedCould not get gasket to install correctly, gasket too flat. Steaming gasket is not working. Advised customer she will have to lay the gasket out flat for awhile to see if gasket relaxes back into shape. Found unit gasket is not the cause of the condensation and ice buildup issue. Found ge service bulletin REF01-19 for air leaking from damper housing causing ice and condensation. Need to install updated Ff air inlet assembly. Verified ice buildup around air passages. Customer is calling Ge to see if they will cover this. If they will not cover, she will call office to order part and reschedule next visit."
Dan H.
RANGE GE JBP80W0K1WW "Customer complaint that you cannot adjust temperature on the control, confirmed, unit needs new control; ordrng 1 WB27T11311 (CNTRL), used 1 undefined (Shipping) from stock"
Dan H.
DRYER MAYTAG MEDB955FW1 "Customer complaint of rattle/ rumble noise, started normal dry cycle, no unusual noises heard, unit is operating as designed"
Brian M.
WALL OVEN KITCHENAID KEBS107SSS00 "Cc unit will not heat after self clean Found thermal cutoff open Needs thermal fuse and thermostat ; ordrng 1 WP8304452 (fuse-thrml) and 1 WPW10131825 (sensor), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRF560SEHW00 Installed water filter and carbon filter ; used 1 SHIPPING (shipping and handling) from stock
Corina B.
REFRIGERATOR HOT POINT HTS17GBSERWW CC that they had a brownout and the unit is not cooling. Checked freezer 0-5* ff 36* to 42*. Unit working as designed. Optest ok; used 1 Senior discount from stock
Joe O.
DISHWASHER KITCHENAID KDTM354DSS5 Installed element and control. Ran diagnostics test cycle. Op test ok