Service History 23 - Fred's Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Berea, OH 44017

Angel

Job Details: 10/20/2023

Cc washer does not completely spin during spin cycle leaving clothe more wet than they should be.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Amherst, OH 44001

Angel

Job Details: 10/20/2023

Replaced bake element tested unit by preheating oven to 350* opt test good u it had a lot of smoke burning off grease from bottom of oven let customer know just in case.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Lorain, OH 44053

Angel

Job Details: 10/20/2023

"Cc that unit was leaking. Found drain pipe underneath utility tub was leaking, so I ran a quick wash and I noticed a leak coming from the wall as well. I cancelled the wash to drain water and When unit is draining the drain hose thats in the utility tub is spraying with a lot of pressure causing it to leak onto the floor as well. Explained to customer unit is working as designed and where the leaks were coming from opt test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Avon Lake, OH 44012

Angel

Job Details: 10/20/2023

Cc that rocker switch is broken. Confirmed rocker switch was broken. Went to replace rocker switch and was not able to remove it was full of insulation and if I kept trying to remove it I would either crack the liner or the wiring. Called tech line spoke with Chris explained issue and he had me keep trying to remove it I advised him that the liner can crack and he wanted me to remove it and the liner cracked and dented in had to cut insulation to get to wires but liner was already cracked and switch does not sit as should because of liner damage told Chris the liner cracked he said to order epoxy to put around liner when unit was not like that and its new

We serviced a

KENMORE RANGE

Model 790.78632601

Near Garfield Heights, OH 44125

Manny

Job Details: 10/20/2023

"Cc oven not working, verified and burned out igniter, replaced with TS#12400035, opt test ok; used 1 12400035 (IGNITER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Valley View, OH 44125

Marie V

Job Details: 10/20/2023

"Cc that unit is not staring or filling up. Rand diag found error code f8e1 long fill no fill and stuck button. Verify all connections all good. Stared unit working properly. Explain cust unit has to be turned on and then can press start to start. If only press start on e it only wakes up unit, op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Cleveland, OH 44109

Manny

Job Details: 10/20/2023

Replaced door opt test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lakewood, OH 44107

Manny

Job Details: 10/20/2023

"Replace pump motor and heater, ran test cycle and opt test ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HN-0

Near Westlake, OH 44145

Manny

Job Details: 10/20/2023

"Replace magnetron and transformer, opt test ok; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Parma, OH 44134

Marie V

Job Details: 10/20/2023

"Cc that door seal is broken and water filter light does not comes on to replace. Confirmed seal broken, replaced and used steamer and petroleum jelly. Also ran staep 231 on diag, showing filter usage percentage, shows only 11% have been use . Explain cust if showing 100% means needs to be replaced. Also if not using a lot of water it will take longer timer for the light to comes on. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDW03

Near North Royalton, OH 44133

Marie V

Job Details: 10/20/2023

"Cc that the unit is freezing food in fresh food section. Temps are 36* in fresh food and 0* on freezer. Theres full Frost pattern on evaporator. Control and thermistor was replaced. Called whirlpool tech line spoke to Rich. Found theres a clear sheet installed on top shelf on fresh food section. This can be misleading air the wrong way. Removed it , set freezer to coldest and have cust monitor unit takes 24 to 48 hours to adjust. Op test ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Strongsville, OH 44136

Marie V

Job Details: 10/20/2023

"Replaced both spray arms, and added retainer to kick plate. Tested unit. Op test ok"

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Chagrin Falls, OH 44023

Bill

Job Details: 10/20/2023

"Cc error code f3e1, confirmed cc. Took top of unit off, found pressure hose pinched between cabinet and drain hose. Disconnect pressure hose re routed and blew through it. Hose clear, reconnected cleared code. Restarted unit, unit operating as intended"

We serviced a

KITCHENAID OTR MICROWAVE

Model KMHS120ESS11

Near Chagrin Falls, OH 44022

Bill

Job Details: 10/20/2023

"Cc light out, confirmed cc. Changed light bulb. Opt test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chagrin Falls, OH 44023

Bill

Job Details: 10/20/2023

"Changed led board, opt test good."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Brook Park, OH 44142

Bill

Job Details: 10/20/2023

"Changed control and Ui, calibrated and ran diagnostic auto test. Opt test good."

We serviced a

MAYTAG DRYER

Model PYET344AYW

Near Windham, OH 44288

Corina B

Job Details: 10/20/2023

"CC that the unit does not turn on. Confirmed. Found the thermal fuse open. Will need a thermal fuse. Cust can install the part; ordrng 1 LA-1053 (Thermal fuse), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FFGF3053LSK

Near Mantua, OH 44255

Corina B

Job Details: 10/20/2023

CC that the oven is not heating. Confirmed. 2.60 amps on the igniter. Replaced the igniter from t/s. Tested. Opt test ok. ; used 1 12400035 (IGNITER) from stock

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Aurora, OH 44202

Corina B

Job Details: 10/20/2023

"CC that the unit is overheating. Turned the dryer on air dry, no heat. Turned the Dryer to high heat cycles off at 190* then turned back on at 120*. 165* then 120*. Working as designed. . Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Opt test ok."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bedford Heights, OH 44146

Corina B

Job Details: 10/20/2023

"Replaced the harness and strike. Ran a calibration. Started a rinse and spin, drained. Ran a heavy load and it drained. Opt test ok."

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Cleveland, OH 44108

Jason N

Job Details: 10/20/2023

"Cc unit oven gasket loose, cooktop burner flames not right, oven doesnt seem to be right temperature Found no issue with oven gasket, customer stated she thought gasket was suppose to be tight around oven. Advised her gasket snaps into place in only a few places, leaving the gasket loose in most spots. Tested all cooktop burners, found no issue. Customer stated there are some flames that are bigger then the others. All burners and caps look good, flames unequal is some spots due to burner head design. Ran oven heat test, 350 degrees. Temperature average after 4 cycle was 355 degrees. Unit is working as designed."

We serviced a

KENMORE WASHER

Model 110.29852991

Near Garfield Heights, OH 44125

Joe O

Job Details: 10/20/2023

Installed coupler. Ran test cycle. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Beachwood, OH 44122

Joe O

Job Details: 10/20/2023

Cc: buzzing noiseFound vibration noise when door is open. Moved unit. Unit stopped vibrating. Advised customer on leveling. Lowered feet. Op test ok

We serviced a

JENN-AIR MICROWAVE

Model JMW2427LM02

Near Willoughby Hills, OH 44094

Joe O

Job Details: 10/20/2023

Installed inner door panel. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Painesville, OH 44077

Joe O

Job Details: 10/20/2023

Cc: not fillingFound water just trickling into unit. Pulled line. Found low water pressure to unit. Needs plumber

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cleveland Heights, OH 44121

Jason N

Job Details: 10/20/2023

"Recovered refrigerant. Installed evaporator, compressor and uv dye drier. Pulled vacuum on system to 29 in/hg. Held vacuum, no vacuum decay. Recharged system with 4.27oz of r134a. Low side stable at 0psi. Good frost pattern starting on evaporator. Advised customer to allow unit to run for 24 hrs before restocking. Op test good."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Painesville, OH 44077

Joe O

Job Details: 10/20/2023

Installed ui. Tested. Op test ok

We serviced a

KENMORE WASHER

Model 11025842400

Near Euclid, OH 44143

Jason N

Job Details: 10/20/2023

Installed drain pump. Ran spin and drain. Good drain out. Op test good.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Painesville, OH 44077

Joe O

Job Details: 10/20/2023

"Cc: rattling noise, cracked panelFound ui is cracked. Found blower wheel cracked. Needs blower wheel, motor, and uiMotor needed due to potential shaft damage removing blower wheel; ordrng 1 W11413566 (Ui) and 1 W11549461 (Motor) and 1 WP697772 (blower wheel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chesterland, OH 44026

Joe O

Job Details: 10/20/2023

"Cc: ice build up in ice bin, door not flush to each otherFound gaskets are sealing, door is slightly sticking out higher at the top of the door. Found no leaking from ice maker. Found small amount of ice under ice bin. Needs chute, and ice door; ordrng 1 W11448633 (Chute) and 1 W11189145 (door-ice)"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Madison, OH 44057

Jason N

Job Details: 10/20/2023

"Cc unit shuts down due to overheating, starts back up when cools downRan dryer test, venting is clear no restrictions. Replaced drive motor using customer supplied pre Id part. Op test good."

We serviced a

GE OTR MICROWAVE

Model PSB9120SF1SS

Near Westlake, OH 44145

Marie V

Job Details: 10/20/2023

"Cc that unit is not working. Confirmed pulled unit out and verify fuse. Is working, had cust reset breaker again. Verify power 120V. Tested microwave with another outlet. Stared working. Advice cust to get an electrician out. Op test ok"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Parma Heights, OH 44130

Bill

Job Details: 10/20/2023

"Changed pressure valve, rerouted pressure hose. Opt test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Middleburg Heights, OH 44130

Manny

Job Details: 10/20/2023

"Replaced clip, shroud, grommet and seals, opt test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS0

Near Parma, OH 44129

Corina B

Job Details: 10/20/2023

"Replaced the ui. Tested. Opt test ng. The left side is leaking water. The pump is not spraying the water. The drain hose is clogged. Will need a new spray arm, gasket, drain hose, drain pump, pump and motor. ; ordrng 1 W10806701 (Pump and motor) and 1 8269144A (Drain hose) and 1 WP8268332 (Spray arm) and 1 W10542314 (Gasket) and 1 WPW10348269 (Drain pump)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rocky River, OH 44116

Marie V

Job Details: 10/20/2023

"Cc that the unit was showing long drain and then was showing door not close error code. Rn dig found error codes f9e1 long drain, latch issue as well. Removed drain pump did not found anything inside, verify hoses as well. They are clear. Replaced latch from T/S, stared unit. Working now, ran auto test all working properly and draining. Explain cust since lid lock had failed it could have triggered drain issue because door is not locked. Tested unit working now. Op test ok; ordrng 1 W11394572 (Latch)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Eastlake, OH 44095

Jason N

Job Details: 10/20/2023

Cc unit only works on timed dryChecked sensor connections. Found moisture sensor unplugged. Plugged sensor back in. Op test good.

We serviced a

GE RANGE

Model JGBP34WEL1WW

Near Shaker Heights, OH 44120

Joe O

Job Details: 10/20/2023

"Cc: broil not functioningFound igniter is receiving proper power. Will not glow. Will not ignite. Needs broil igniter; ordrng 1 WB2X9154 (igniter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Perry, OH 44081

Dan H

Job Details: 10/20/2023

"Customer complaint that unit is not as hot as it used to be, started timed dry cycle, unit heated to within normal temperature range, unit is operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Independence, OH 44131

Corina B

Job Details: 10/20/2023

CC that the unit is not cooling. Confirmed. Found the unit is not going into a defrost. Will need a new heater ; ordrng 1 W11650660 (Heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Painesville, OH 44077

Dan H

Job Details: 10/20/2023

"Customer complaint that unit is not cooling properly, fresh food section temperature at 61 degrees, freezer section temperature at 1 degrees, found fresh food section evaporator frozen solid, unit needs new thermistor, control, and evaporator fan shroud assembly, customer does not want repair at this time; ordrng 1 W11172798 (Cntrl) and 1 W10316760 (Thermistor) and 1 W11098695 (Shroud), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Strongsville, OH 44136

David R

Job Details: 10/20/2023

"Cc unit leaking, left side. Found debris built up underneath fabric softener. Could be causing water to drip out when going into tub. Also leveled front feet. Tested. Good. Op Test Ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Cleveland, OH 44113

Marie V

Job Details: 10/20/2023

"Cc that freezer door is dented. Confirmed, replaced freezer door, installed handle seal. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Eastlake, OH 44095

Dan H

Job Details: 10/20/2023

"Customer complaint that freezer section door pops open when fresh food section door is shut, raised feet, op test good"

We serviced a

GE WASHER

Model GFWS1500D0WW

Near Westlake, OH 44145

Marie V

Job Details: 10/19/2023

"Cc that the unit was leaking. Drip pan has water. Removed front panel and found drain hose cracked. Will need new . Ordering drain hose; ordrng 1 WH41X10127 (Drain hose), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Lorain, OH 44052

Angel

Job Details: 10/19/2023

Cc that unit will not do anything and wont drain. Confirmed door is still locked and unit has a F9E1 error code and wont drain pump will not kick on either. Looked underneath and everything was connected properly so I took off back panel to get to harness and found that harness has a break in the wiring causing the issue. I had a harness from surplus replaced harness tested unit opt test good.; used 1 W11568984 (Harness) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Warrensville Heights, OH 44122

Bill

Job Details: 10/19/2023

"Changed control board, advised customer to monitor."

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW0

Near Garfield Heights, OH 44125

Bill

Job Details: 10/19/2023

"Changed agitator, opt test good."

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Lorain, OH 44052

Angel

Job Details: 10/19/2023

Cc that units bottom oven will not heat. Confirmed tested the igniter and its open will need ignitor replaced. Replaced igniter tested unit to 350* opt test good.; used 1 12400035 (IGNITER) from stock

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Shaker Heights, OH 44122

Corina B

Job Details: 10/19/2023

Replaced the hinges. Opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHB0

Near Geneva, OH 44041

Dan H

Job Details: 10/19/2023

"Customer complaint that unit is leaking, confirmed, spray arm has hairline crack, unit needs new spray arm; ordrng 1 W10837249 (Spray arm), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newbury Township, OH 44065

Joe O

Job Details: 10/19/2023

Cc: noiseRan diagnostics test cycle. No abnormal noises. Customer stated it is during wash cycle. Ran quick wash with load. As unit was filling customer(wife) said she heard the noise(water hammering) customer(husband) stated that is not the noise. Found when unit got to the end of the fill the water pressure so high it pushed through as valve was closing. Needs water valveAdvised customer if issue persists they will need a plumberCustomers house supply valve also leaking. ; ordrng 1 W11513255 (Water valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Westlake, OH 44145

Marie V

Job Details: 10/19/2023

Cc that bottom lights are not working. Confirmed found plug not plugged in. Corrected . Op test ok

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Chagrin Falls, OH 44022

Joe O

Job Details: 10/19/2023

Installed harness. Advised customer to monitor. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH01

Near Chagrin Falls, OH 44023

Joe O

Job Details: 10/19/2023

"Cc: not coolingFound compressor running. Only pulling .6 amps, compressor buzzing. Needs compressor. Customer does not want to repair at this time ; ordrng 1 WPW10507886 (compressor)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Chagrin Falls, OH 44022

Joe O

Job Details: 10/19/2023

"Cc: not drying Found unit has good heat and air flow. No air flow to outside vent. Needs venting cleared, or replaced."

We serviced a

JENN-AIR RANGE HOOD

Model JVD0303GS

Near Cleveland, OH 44102

Manny

Job Details: 10/19/2023

"Replace controls and bezels, ran test op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Avon Lake, OH 44012

David R

Job Details: 10/19/2023

"Replaced gearcase, cam and belt. Used cam and actuator from t/s. Ran test mode. All components good. Op Test Ok.; used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Painesville, OH 44077

Jason N

Job Details: 10/19/2023

"Cc unit vibrating/off balance Found unit not stable on leveling feet. Leveled unit using feet. Ran spin test with towel load. Unit did not go offbalance, no excessive vibration. Advised customer to ensure load is distributed evenly around basket when in a spin and use higher speed spin for less vibration. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Lakewood, OH 44107

Marie V

Job Details: 10/19/2023

"Cc that seal is broken. Verify seal, is not broken she said that her seal is glued to the liner. Explain this one does not have seal behind liner this one pops in. Nothing wrong. Replaced door seal. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Chardon, OH 44024

Jason N

Job Details: 10/19/2023

"Cc unit rattling/vibration noiseRan functionality tests. Test 5 compressor rpm speed test, found vibration/noise occurs at mid-rpm compressor speed. Isolated vibration to condenser coils under unit. Added insulation strip between coil stack and bottom of cabinet. Ran several rpm ramp up and down tests, did not hear vibration/noise again. There is no functional issue with unit. Advised customer to monitor."

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near North Royalton, OH 44133

Bill

Job Details: 10/19/2023

"Changed HLT, thermostat, and flame sensor, found the front housing to the lint trap to be clogged, clear housing of debris. Tested opt test good."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Cleveland, OH 44115

Manny

Job Details: 10/19/2023

"Replace parts ordered, opt test ok"

We serviced a

KITCHENAID DISHWASHER

Model KUDC03FVSS4

Near Westlake, OH 44145

David R

Job Details: 10/19/2023

"Ccnunit not taking commands or starting. Found UI shorted, not allowing commands. Would replaced both control and latch all at same time. Sending over because UI control assembly needed shows NLA on marcone. W10243230 control UI assembly NLA, WPW10285180 Main Control, W10258275 no metal, WPW10404412 latch, ; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model wed9200sq0

Near Rocky River, OH 44116

Marie V

Job Details: 10/19/2023

"Cc of unit not starting. Confirmed found belt broken. Also rollers and pulley are worn, replaced kit from T/S. Testes unit, heating up properly. Also advise cust to replace foil vent. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Chagrin Falls, OH 44022

Joe O

Job Details: 10/19/2023

Installed harness. Advised customer to monitor. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf757sdhz02

Near Shaker Heights, OH 44120

Jason N

Job Details: 10/19/2023

"Recovered refrigerant. Installed new compressor and uv filter drier. Pulled vacuum on system to 29 in/hg. Held vacuum, no vacuum decay. Recharged system with 5.25oz of r134a.Low side stable at 5psi, unit starting to cool. Advised customer to allow up to 24 hrs for unit to return to desired temperatures before restocking. Op test good."

We serviced a

WHIRLPOOL WASHER

Model Wtw4816fw3

Near Berea, OH 44017

David R

Job Details: 10/19/2023

"Cc unit stuck on sensing, was unplugged. Plugged in, sensing blinking and I just pressed start, started right up normally. Canceled. Ran diagnostics, no error codes, test mode all components good. Ran a calibration cycle. Good. Went over 2 step start with customer, make sure they are doing that correctly. Also if needed to cancel cycle. Hold star/pause 5-10 seconds to cancel. Unit is good and working normally. Op Test Ok."

We serviced a

KITCHENAID RANGE

Model KSDG950ESS0

Near Solon, OH 44139

Joe O

Job Details: 10/19/2023

"Cc: oven temp too hotFound error code f6e1(runaway temp) f8e0(cooling fan). Ran diagnostics test cycle. Found blower low speed error. Oven sensor temps are reading correct. Found cooling fan running. Needs controlAdvised customer could also need cooling fanCustomer does not want to repair at this time; ordrng 1 W11100515 (cntrl-elec), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Cleveland, OH 44106

Jason N

Job Details: 10/19/2023

"Cc unit not heating/startingChecked all thermals. Found thermal fuse open. Replaced using truck stock. Ran dryer op test, good tumble and heat. Checked venting at house outlet. Good airflow. Op test good. ; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

JENN-AIR WALL OVEN

Model JJW2827IL01

Near Brecksville, OH 44141

David R

Job Details: 10/19/2023

"Replaced lower oven control and UI. Good, tested ovens. Good. Ran 350* both ovens. Good. Op Test Ok."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bedford Heights, OH 44146

Joe O

Job Details: 10/19/2023

"Cc: lid locked, unit will not operateFound error codes f2e1(stuck key), f5e2(lid lock fault), f5e3(lid unlock fault). Found lid lock intermittently functioning. Needs latchAdvised customer could potentially need control as wellCustomer does not want to repair at this time ; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW5035MW1

Near Bedford Heights, OH 44146

Joe O

Job Details: 10/19/2023

"Cc: wrinkling clothing, stretching smaller, drain hose shakingCustomer stated the clothing is coming out twisted, and socks and smaller objects are getting straightened out. Ran auto test. Found hot and cold water are correct. Found unit agitating and spinning properly. Cannot do anything for drain shaking as the drains do shake during a drain and spin. Found customer just drops clothing in. Advised customer on loading. Op test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Brecksville, OH 44141

David R

Job Details: 10/19/2023

"Replaced wash motor, overfill switch, control, heater is good. Ran diagnostics, test is good. Op Test Ok."

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Strongsville, OH 44136

David R

Job Details: 10/19/2023

"Cc questions about spinning and vibration, brand new only a couple weeks old. Customer had video, explained that the vibration and shaking of unit is normal. Just to not overload or oversuds unit. Adjusted all legs, leveled. Putting a load of towels in to get wet and drain/spin to test. Tested in Drain/Spin. Good. Working correctly. Advised anti vibration pads if needed to help dampen the vibration and to not move out of place with floor customer has. Unit is good. Op Test Ok."

We serviced a

WHIRLPOOL WASHER

Model MVWB725BW0

Near Strongsville, OH 44136

David R

Job Details: 10/19/2023

"Cc unit not unlocking. uD error code. Following tech sheet. Replace latch. Ordering. ; ordrng 1 WPW10619844 (Lid lock), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

ESTATE DRYER

Model TEDS740PQ0

Near Parma, OH 44129

Corina B

Job Details: 10/19/2023

"CC that the unit is not getting hot. Confirmed. Found the heater open. Replaced the heater from t/s. Found the door switch broken. When opening the door the dryer does not turn off. Replaced the door switch from t/s. Opt test ok. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. ; used 1 279838 (ELEMENT), and 1 WPW10569603 (DOOR SWTCH) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near North Olmsted, OH 44070

Angel

Job Details: 10/19/2023

"Cc that unit will not open door to dispense detergent. Tested manually and worked, so I took apart door and found wax motor shaft came off lever to open door. Replaced dispenser with new one ran diagnostics to make sure dispenser was working opt test good."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Brecksville, OH 44141

Bill

Job Details: 10/19/2023

"Installed new drum, opt test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW04

Near Cleveland, OH 44144

Marie V

Job Details: 10/19/2023

"Cc that the ice maker is not working properly. Found ice maker stuck, removed ice and it cycle and filled up. Explain cust that when ice maker cycles arm goes up then down and you cant turn it off or nothing while cycling once cycle is done then can shit arm. Is is not moving, could have ice stuck . Working properly. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Cleveland, OH 44109

Bill

Job Details: 10/19/2023

"Changed ice maker, opt test good."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Parma, OH 44129

Marie V

Job Details: 10/19/2023

"Cc that unit stopped working and theres water on tub. Confirmed unit getting 120V to control , no led flashing. Verify drain pump has 20ohms. Unit will need new control also drain pump. Cust will buy new. ; ordrng 1 W11419171 (Control) and 1 W11396717 (Drain pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL RANGE

Model SF369LEMT0

Near Chagrin Falls, OH 44022

Joe O

Job Details: 10/19/2023

"Cc: knob brokenFound burner knob and burner valve broken. Needs knob and burner valve. ; ordrng 1 WP9757218 (valve-brnr) and 1 WP8273104 (knob), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG DRYER

Model MED5801TW0

Near Chesterland, OH 44026

Joe O

Job Details: 10/19/2023

Cc: long dry timesFound outside vent restricted. Cleared restriction. Unit has good heat and air flow. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Brook Park, OH 44142

Bill

Job Details: 10/19/2023

"Changed damper, opt test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAH00

Near Middleburg Heights, OH 44130

Bill

Job Details: 10/19/2023

"Cc not making ice, confirmed cc. Took outer cover off and found that the ice was jammed up in unit, cleared ice maker. Unit may start working again. Found service pointer on this issue. Explained to customer what I had found and explained what the service pointer had said. Ordered new ice maker, office to follow up as ice maker was out of stock.; ordrng 1 WPW10251076 (Ice maker), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Independence, OH 44131

Corina B

Job Details: 10/19/2023

"CC that the freezer door does not open, and there is water leaking in the ff section. Confirmed. Found the drain pan bowing. There is a gap in the freezer to let warm air getting in. Advised Cust to unplug the refrigerator for 24-48 hrs. So the door does not get broken. Will need the drain pan and the rails.; ordrng 1 W11457241 (Drain pan) and 1 W11668671 (Left bracket) and 1 W11668671 (Right bracket), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Roaming Shores, OH 44084

Dan H

Job Details: 10/19/2023

"Customer complaint that unit is not making ice, confirmed , ice maker is getting power, unit needs new ice maker ; ordrng 1 W10873791 (Ice maker)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Elyria, OH 44035

Angel

Job Details: 10/19/2023

Cc that unit keeps saying door not closed when trying to start it. Tried diagnostics to see if latch would work but didnt so I replaced latch tested unit opt test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Elyria, OH 44035

Angel

Job Details: 10/19/2023

"Cc that unit at the end of the cycle. Ran diagnostics no error codes so I ran a test and passed, explained to customer at the end of cycle the unit will keep the fan running for up to 8hrs or more or until the door is opened to help dry dishes and removed heat. Unit working as should opt test good."

We serviced a

JENN-AIR WALL OVEN

Model JJW3830LL00

Near Chesterland, OH 44026

Dan H

Job Details: 10/19/2023

"Installed new control and user interface , op test good"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Painesville, OH 44077

Dan H

Job Details: 10/19/2023

"Customer complaint that unit is not cleaning properly, started normal wash cycle with upright glasses in racks, glasses filled, incoming water temperature at 92 degrees, unit is operating as designed , advised customer to run hot water in sink before starting and to use a rinse aid"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Lorain, OH 44053

Angel

Job Details: 10/19/2023

Cc that unit was not cooling properly and shelf in ff section was not aligning properly. Confirmed found freezer section evaporator frosted over. Steamed out evaporator to checked wiring and heater and everything was good. Will be ordering main board and ui. Also ordering center bin shelf will not sit properly. Office to reschedule board out of stock.; ordrng 1 W11620204 (Control board) and 1 WPW10440266 (Shelf) and 1 W11616412 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW00

Near Painesville, OH 44077

Dan H

Job Details: 10/19/2023

"Customer complaint that unit is not making ice, confirmed, found wires in door broken, unit needs new door(wht); ordrng 1 LW11038922 (Door)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Parma, OH 44134

Marie V

Job Details: 10/19/2023

"Cc that oven door is not closing properly and that door seal will not stay in and that when burning oil off oven done it 2 times still smells. Will need new seal holes are not lined up, also hinge was not close all the way, replboth, put back together, all good. ; ordrng 1 W11542153 (Seal)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Lorain, OH 44053

Angel

Job Details: 10/19/2023

Cc that unit is leaking from behind and he just noticed because the dishwasher was never installed till not to long ago and he noticed the water coming from back. Unit is dented on top right hand corner on back of unit causing the leak unit will need new tub office to reschedule.; ordrng 1 W11409865 (Tub)

We serviced a

GE DISHWASHER

Model GDF520PGD2WW

Near Painesville, OH 44077

Dan H

Job Details: 10/19/2023

"Installed new valve, op test no good unit needs new water level sensor; ordrng 1 WD21X10519 (Sensor)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Perry, OH 44081

Dan H

Job Details: 10/19/2023

"Installed new shifter and harness, op test good"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near North Ridgeville, OH 44039

Marie V

Job Details: 10/19/2023

Cc that unit will not fill to start running. Confirmed ran diag error codes 71 and 72 motor failure. Will need new motor. ; ordrng 1 W11416362 (Motor)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lorain, OH 44055

Angel

Job Details: 10/19/2023

"Cc that unit is not heating. Ran unit no heat checked power good, checked all thermostats and heater good, so I checked timer and it was good as well. ran some test with him and came to drive motor being bad will need drive motor also ordering blower wheel. ; ordrng 1 279827 (Drive motor) and 1 WP694089 (Blower wheel)"

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