Local Reviews
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C - Parma Heights, OH
Mac did a great job
John
John - Strongsville, OH
Fred’s Technicians did a great job. The dishwasher has been working fine since the repairs!
Good Job
Diane - Willoughby, OH
Competant service delivered by a good technician who very helpful, too!
Great Service
Kristin - Lyndhurst, OH
Very thorough.
Carol - Streetsboro, OH
Great service
Tammy - Madison, OH
Willie
Willie - Avon Lake, OH
Really great service. Everyone is knowledgeable and courteous. Could not imagine using anyone else. I recommend highly.
Great service, very thorough!
Cory - Cleveland, OH
Really nice and thorough work. Clean and professional.
Fred's Tech Service
William - Cleveland, OH
Dan showed up within the designated time frame. He quickly assessed the issue, did the repair, verified everything worked, and was on to his next call. It doesn't get any better than that.
David was polite, and kept me informed as to the problem and how it was to be resolved.
Thomas - Strongsville, OH
Great Service
Suzanne - North Ridgeville, OH
great service
Karen - Grafton, OH
he advised me how to handle the problem if it occurs in the future
Susan
Susan - Euclid, OH
The service man was very good.
Great service
John - Middleburg Heights, OH
Professional and Personable
Tom - Chardon, OH
Jeff was very thorough. His competence is obvious. He took the time to explain the situation. I was very impressed with Jeff personally.. Fred’s Appliace Service provided outstanding service.
Excellent
Adam - Chagrin Falls, OH
Washing Machine Repair
Daniel - Avon Lake, OH
Very knowledgeable & Professional
Very professional
Valerie - Westlake, OH
Mac knew what the problem was immediately and ordered the part to fix my dishwasher which came the next day and he fixed it promptly the following day.
Pros
Lindia - Warrensville Heights, OH
Both gentlemen, I can't remember the names, were very professional. They put covers on their feet to protect my wood flooring and preceded to fix my appliance. They did in a timely and professional manner. I would definitely recommend to family and friends.
Great Service
Robert - Kent, OH
Thank you!
Kathy - Madison, OH
Efficient and friendly... it doesn’t get any better than that.
Great
Rosie - Lorain, OH
10 good job
service technician
Laura - Willoughby, OH
He was prompt with his appointment and definitely knows what he's doing.
Excellent
David - Ravenna, OH
Work was done on time and efficiently; technician was friendly and professional.
Kathy
Kathy - Aurora, OH
Alway a good experience
Great
Sue - Olmsted Township, OH
Prompt service, professional staff members
Jean - Ravenna, OH
Brian and his assistant were on time by the exact minute shown on the technician tracking site. Had a very short but thorough examination of our washer, and it ended with no additional charges aside from the service call. Love the site where we were able to track the status of our service call at any moment. Will definitely use this company in the future! Thank you!
Rebecca
Rebecca - North Ridgeville, OH
Great service. Friendly technicians
Professional-prompt-knowkedgable
Russell - Bay Village, OH
Good tech
Smart guys
Karen - Streetsboro, OH
Very good service they both deserve a bonus!!! Way better then the other place i had come out. I also got samples!!!!
Great service, pleasant serviceman, on time
Alice - Lorain, OH
She really was great. Explained everything to me.
Karen - Westlake, OH
Great Service
Joe - Columbia Station, OH
David did a wonderful job troubleshooting and repairing my dishwasher
Refrigerator is not operational after service.
William - Willoughby, OH
Still searching for a repair.
Response from Fred's Appliance Service:
Hello William, Thank you for sharing your review, we are sorry to hear that your refrigerator is not working! We will be happy to send a technician out at no charge to take another look. Someone from our office will be calling you shortly to schedule an appointment. Thank you! The Fred's Team
Experienced technician
Therese - North Royalton, OH
Mac was able to quickly analyze the problem with my refrigerator ice-maker and easily fix it due to his experience with the appliance.
Fast, Fine Work
Robert - Solon, OH
The guys showed up in less than an hour. Needing hot water fir the lyrme to unstop the disposal, they also discovered an unrelated issue. Thr e/pilot on our water heater for some reason had done an emergency shutoff. Fixed that and got the kitchen drains freed up. Reasonable price. Fantastic service.
Great Service
Mark - Kent, OH
Very knowledgeable
Great service
Jackie - Solon, OH
Great service
John B - Strongsville, OH
Great service. The scheduling and tracking was excellent. Thanks
Extremely polite service tech
Joanne - Chagrin Falls, OH
Paul did a really great job in a timely and friendly way!
Friendly staff, prompt response, on time we’ll communicated
Jim - Chardon, OH
Everyone was friendly and helpful on time and well communicated with show up times highly recommend I had a two incedents on our extended warranty Fred’s fulfilled both promptly with no incedent
Awesome staff and very efficient
Dustin - Chagrin Falls, OH
Best appliance repair experience I’ve ever had. The service technician was fast, efficient, and fixed the problems right away.
Great Service
Eileen - Avon Lake, OH
Corina was very efficient and professional
great service
Laura - Willoughby, OH
Sent from an extended warranty service. I am very happy with the follow up appointment options and will use them for service on other appliances I have. I can't rate the pricing for service since I was under warranty
thanks!!
Joanne - Kent, OH
I liked your direct and honest attitude during the visit. You are "user friendly" and that's wonderful! have a great day all day, B.
Service Pro
Andrew - Parma Heights, OH
Mac was very helpful in diagnosing the problem and explaining it to my home warranty company. He was very cordial and professional. I would definitely recommend Fred’s to anybody in need of appliance repair.
Great service, very prompt
Rhonda - Conneaut, OH
Great service
Greg - Shaker Heights, OH
satisfied
Rex - Rock Creek, OH
a little pricey.
Tom
Thomas - North Ridgeville, OH
Great technician
Judith
Judith - Broadview Heights, OH
Whirpool Washer/Dryer Repair
Joe - Ashtabula, OH
The technician was very professional and provided a thorough explanation of the problem.
Outstanding tech - wonderful
Karen - North Ridgeville, OH
Our dishwasher's wires and panel burned and melted. Gabriel explained everything to us. Always on time, love the tracker provided in the e-mail. Gabriel was knowledgeable and unfortunately kept finding more damage from the burned wires and had to come back. We were always glad to see him
Good Service
Kathleen - Kirtland, OH
Appreciated the multiple ways I was contacted to provide adknowledgement of call, and status of repair man arrival timeframe.
She was a pro
Laurie - Lakewood, OH
Relentless!
Carole - North Royalton, OH
Had a problem that just wouldn't go away. Fred's didn't give up. They sent a new set of eyes out and the problem was corrected. So grateful for both of my service techs. They were great.
Great service
Robin - Euclid, OH
Corina was amazing as she was knowledgable and got the job done fast. Thanks for great service!!
Great Service
Irene - Parma Heights, OH
Knowledgeable repairman. Listened to my concerns, addressed all issues. Great customer service and would highly recommend him.
Great service
John - Madison, OH
On-time, efficient & knowledgeable service! Brought our broken washer back to life & gave great advice to help us talk to the appliance manufacturer. Highly recommend! (And scheduling is super easy too!!)
Polite and professional
Jacquelyn - Avon Lake, OH
Gabriel was great to work with!
Great service awesome prices
Jean - Warrensville Heights, OH
Pleasant and informative I Would recommend to anyone
As always great service
Muriel - Aurora, OH
2 men ....polite and professional
Great Job
Chuck - Chagrin Falls, OH
The technician was prompt, knowledgeable and courteous. I would have them back any time for appliance service.
Satisfied
Barbara - Solon, OH
great service
Mark - Chagrin Falls, OH
service
Jim - Rocky River, OH
Corey did a great job
Found problem, fixed machine
Matthew - Ravenna, OH
Tech found problem quickly, ordered parts, had them shipped to my house, showed up next day and installed them. No muss, no fuss
Veda
Veda - Avon, OH
Service was excellent ! Hope the second replaced part works !! Very pleasant person to service us.
Christie
Christie - Westlake, OH
Great service
Fred - Mentor, OH
Dan was very informative. Great service.
Good service and helpful hints
Conrad - Rocky River, OH
Mack took care of refrigerator drainage problem and provided helpful hints for preventing/treating the problem in the future
Very good service, did not expect labor additional to service charge
Vincent - Lyndhurst, OH
Poor service
Jenny - Chagrin Falls, OH
Service tech called to determine (1) the cause of crack in my glass stove top and (2) detrrmine why i reveive random error code on the stove top. Technicians were unable to detrrmine either. Sis not seem to know what they were doing.
Response from Fred's Appliance Service:
Hello Jenny! Thanks for dropping us a note. We've reviewed your service records. Your job is currently pending. It has been turned over to Jenn-Air to make the final decision on your repair. We're very sorry for the miscommunication. We're reaching out to Jenn-Air again on your behalf to check the status. Following, we will be in touch with you! Thanks again for your time. -The Fred's Team
A professional
Steven - Westlake, OH
Very professional, helpful and courtyard.
Very professional and friendly service!
Sue - Willoughby, OH
They were very fast and pleasant. They were through on no time. I was very pleased with the service
Gloria - Sheffield Lake, OH
unfortunately, our problem is still not fixed
Tony - Cleveland, OH
i believe the serviceman should stay long enough thru a washing cycle to make sure it does what it is suppose to.
Response from Fred's Appliance Service:
Hello Tony! Thanks for taking the time to drop us a line. We're sorry you're still having troubles. We're going to call you shortly to get this problem resolved for you. Speak soon, and have a wonderful week. -The Fred's Team
Issue wasn't handled
Eric - North Ridgeville, OH
My wife was home at the time and the service guy said our fridge was fine. I disagree. The mullion flap on the left door of the fridge does not open fully when the door is opened after the right door. Therefore, when the right door is closed first, the mullion bangs into the front of the door. There is no way in hell this is supposed to happen.
Response from Fred's Appliance Service:
Hi Eric! Thanks so much for dropping us a note. Very sorry you're not feeling your refrigerator mullion flap is quite right. We will get right back out there to take another look and get this problem squared away for you. We will be contacting you shortly to schedule. Thank you!! -The Fred's Team
Gregg
Gregg - Madison, OH
Response from Fred's Appliance Service:
Hi Gregg! Thanks so much for giving us a rating. It's appreciated. After careful review of your service event, I'm not showing anything went awry with your service. We will be contacting you shortly to obtain further detail. You may also email us more detail at service@fredsappliance.com or call 888-453-7337, and we will be glad to help! Thanks again -The Fred's Team
Great Service
Mike - Fairport Harbor, OH
Numerous unnecessary missteps, eventually got it right, no customer service follow up
David - Shaker Heights, OH
The initial diagnosis was done well. Two incorrect parts were ordered; on the next visit, technician installed them and said the job was done even though the part mismatch should have been obvious to him! I realized it was not right and contacted Fred's. One of the parts was reordered but when the technician came to install it, he realized he needed to reorder both parts. That was done and on the 4th visit, the problem was finally fixed. On the plus side, Fred's and the technician followed through and eventually got it done (at no additional charge). On the minus side, (1) two extra visits were required that should have been unnecessary (thankfully the stove could still be used during the process), (2) the technician would have accepted the incorrect parts and the resulting poor stove performance if I hadn't caught the problem and (3) I never got a call from Fred's customer service or management to assure me that they were on top of this problematic repair.
Response from Fred's Appliance Service:
Hello Ivy, thanks for leaving such a thorough description of your service experience with our team. It's much appreciated. After careful review on your service history, we did have some trouble procuring the parts on your range type. This issue was stemming from a tricky parts lookup. We're very sorry we had troubles getting the parts for your unit. We know parts issues are never fun. We're glad we were able to ultimately get the problem squared away for you. Thanks again for the feedback. -The Fred's TEam
Informative and Friendly!
Kathleen - Willowick, OH
I was paranoid about how hot my dryer was getting, even on low heat. After Amana came out to check it and didn’t explain anything I reached out to Home Depot who sent Fred’s Appliance. Jeff was great! Even though nothing was wrong with the dryer he stayed and explained how the mechanics of the machine worked so I would know it was running safely. He was respectful and polite. Thank you so much!
Great Service
Phil - Lakewood, OH
Corina was professional, efficient, and a pleasure to work with.
Joe
Joseph - Willowick, OH
Jeff explained everything and took time to make sure I understand. No pressure experience. Thank you.
Great
John - Mentor, OH
Service was timely and professional
Ed
Eduardo - Elyria, OH
Mueller Lofts
Joe - Mueller Lofts - Cleveland, OH
Corina has been on site a few times to deal with various issues for us. She is very knowledgable, personable, and an overall pleasure to work with.
Showed up on time, courteous
Sheila - Amherst, OH
Great service. Jeff very nice.
Susan - Painesville, OH
Professional Service
Jamey - Oberlin, OH
We've been very happy with the responsive and professional interactions with the Repairman for our double-oven.
Lynne
Lynne - Westlake, OH
Try listening
Bruce - Euclid, OH
Told them the brand of my appliance. Got to my home on time, terrific. Repairman said we dont repair that brand. Waste of my time.
Response from Fred's Appliance Service:
Hello Bruce! Thanks so much for the feedback. It's truly appreciated. This issue is stemming from the manufacturer of your product selling this brand name to another manufacturer. With regret, we don't service this brand under both manufacturers. It can be very difficult for us to sometimes determine who actually made this particular brand without a model and serial number being provided during the initial call. We're very sorry this happened! It's never fun for either of us! Thanks again for dropping us a line -The Fred's Team
Great Service
John - Mogadore, OH
Robert did great job.
Levy
Jennifer - Cleveland, OH
VERY GOOD EXPERIENCE.
Ted - Montville, OH
QUICK AND ON TIME.
Great Service
Colleen - Painesville, OH
Scheduling service was very easy and flexible. Technician was professional and knowledgeable and quickly diagnosed and repaired my stove. He was able to answer my questions. Would highly recommend Fred's Appliance Services.
Fantastic!!!
Madelyn - Lorain, OH
Gabriel was very knowledgeable and nice. He is definitely a asset to your company and will recommend to friends and family.
Service was good
Illuminating - Perry, OH
great service
Henry - Lorain, OH
the technicians really knew their stuff. I had previously had technicians here to service and repair, and they usually applied the service fee (if they did the repair) to the actual cost.
Awesome service,
Janet - Geneva, OH
Was very happy with my service from Fred’s Appliance. The technician was right on time, very friendly. My washer that is 9 years old runs like new again!
Great service
Penny - Chardon, OH
He was very professional
Very professional
Marcia - Kent, OH
Excellant Service; I wish all my appliances were covered by Freds instead of Sears
Sherry - Lorain, OH
Dishwasher Repair
Steven - Lakewood, OH
Courteous service ... concern about keeping work area and flooring clean and dry is greatly appreciated
Very Nice
Gloria - Hiram, OH
service
Susan - Aurora, OH
excellent service
Joyce - Willoughby Hills, OH
I always recommend Fred's.
Prompt, thorough, courteous!
Dan - Cleveland, OH
Exceeded my expectations! Corey executed the repair of my dishwasher with a clearly defined timeline. He was courteous and thorough and got me up and running. Also, the scheduling team at Fred's ROCK! Highly recommend.
Poor
Jeffrey - Strongsville, OH
Zero results for $100.00. Military time issue Tech claimed computer issue, however we re-set using factory reset. Utility light issue; we purchased new bulb as instructed. New bulb didn't correct it either, due to lack-off power in socket.
Response from Fred's Appliance Service:
Hi Jeffrey, We appreciate you taking the time to share your experience with us. We are sorry to hear that the replacement light bulb didn't correct your issue. We will be happy to send a technician out at no charge to re-diagnose your unit and find out the cause of your issue! Someone from our office will be calling you shortly to discuss . Thanks! The Fred's Team
Great service and price!
Laura - Bay Village, OH
Corina was very professional, knowledgeable and informative.
Paul is awesome
Patti - Parma, OH
Great
Jaybird49
John - Middleburg Heights, OH
Very good
Job Well Done
Frank - Chardon, OH
Our technician Dan was professional and efficient. He was informative and got us back in business with our dishwasher.
Great service
Paul - Rocky River, OH
Great service and extremely helpful and friendly . Next time that we need service, we will ask for Corina
Sherdena
Deana - Cleveland, OH
Great Service
Justin - Parma, OH
Great service
Krista - Cleveland Heights, OH
Very professional
Allen - Avon, OH
Whirlpool washer adjustment
Judith - Chardon, OH
Great service I would highly recommend
William - Mentor, OH
Gregg
Gregg - Madison, OH
Personable. But there are screwdriver damaged marks where the shelves latch into, and the refrigerator/freezer still does not work. I am very disappointed and dissatisfied.
Response from Fred's Appliance Service:
Hello Gregg! Thanks so much for dropping us a note. We're very sorry that you feel you received less than stellar service. We will be calling you shortly to address this matter. Thank you again -The Fred's Team
Michael
Michael - Mayfield, OH
Very good, professional service
Mrs. Kevin
Kevin - Chagrin Falls, OH
Jason was prompt, very nice, polite, and seemed quite competent
Great experience
Ryan - Lorain, OH
Very professional and knowledgeable
Gary
Gary - Stow, OH
Thanks for coming out
Corina was very respectful and did know what she was doing. I liked her. Price a little high!
Sonya - Rocky River, OH
Replace tempered glass on double ovens
Thomas - Highland Heights, OH
procedure went very well
Great service
Alan - Madison, OH
Excellent customer service
Rebecca
Rabecca - Willoughby, OH
Great experience. Will call again if I need help with an appliance.
Dryer Service
Mark - Avon, OH
Corina was perfect in every way. She came thinking that all she would do is replace the interface on a 6 month old Maytag dryer. She had not been informed about switching the dryer door as it opened into the washer. I apologize for her not being informed, but when I called Maytag service I spoke to them about this as well as the technician who came 3 days prior to work on the washer. That being said, she consulted with others, and was able to fix it! What was amazing was she did it without the kit I was told I would have to buy to complete the task. Corina is a champ. The interface replacement was a breeze, she had it done in no time. This one is far more sensitive to the touch than the previous one. I was able to use washer and dryer after she had completed her work. It was a thing of beauty to turn the dryer on and not have the temperature change in the process of that cycle. Overall I would give Fred’s Appliance Service a five star review, for their promptness, efficiency, and quality of workmanship and technicians. Maytag I would rate 4 star. I’ve had these appliances in another property for about two and a half years without issue. I wish I could say the same about the new ones.
Good
Flemon - Bedford, OH
Wonderful service
Heather - Strongsville, OH
Great service!! Very personable and able to explain the issues that were going on
Great service.
Richard - Conneaut, OH
As if one of my friends were helping me fix my appliance
John - North Ridgeville, OH
Mac, and all of the representatives of Fred's Appliance, were the most professional people I have dealt with in a long time. The communication and ability to track my service rep was above and beyond expectation in this world of incompetence. Thank-You again!
KA
Phyllis - Highland Heights, OH
Came on time, did an excellent job, positive attitude Service was under warranty.
Patrick
Patrick - Cleveland Heights, OH
Jason did a nice job
Great service
Catherine - Olmsted Falls, OH
Friendly, on time, informative, helpful
Great Experience
Kristin - Lyndhurst, OH
Referred through Maytag service and glad we were - extremely friendly and helpful when called with questions and the tracking that allows you to get an estimate of your service provider’s location is fantastic. Jason was extremely nice and efficient. Will use again.
Excellent
Stephanie - Lakewood, OH
Great Service!
Leslie - Cleveland Heights, OH
Easy to schedule and communicate! Service was excellent!
Great service!
Charles - Olmsted Township, OH
The service technician was very friendly and he knew right away what was wrong with the refrigerator.
Great service
Ann - Cleveland, OH
He was very efficient. Explained everything in detail. Very polite.
Warranty
Natalie - Parma, OH
Great service, and on time. We, would highlly recomend Dan, Fred's Appliance.
Patrick - Painesville, OH
We, were truly not expecting, the service man to be so prompt, even though we don't usually get up as early as we were told they would be here, It, truly was a very nice experience we had with Dan, the service tech. Dan, truly looked like he knew what he was doing, and he got right to the problem.extremely happy with Dan's, professionalism, and we highly recommend, him and his company. Thanks.
Great Service
Howard - Solon, OH
On time, great service, problem fixed.
Satisfied
Robert - East Cleveland, OH
Thankful for a professional and knowledgable technician
Mark
Mark - Chagrin Falls, OH
Very happy with service
Kathy - Madison, OH
good guy awesome service !!
Debra - Elyria, OH
judith
Judith - Rocky River, OH
Great service
Janette - North Ridgeville, OH
Great job
Susan - Mentor, OH
Our service gentleman did a great job
Great Service
Doug - Avon, OH
Gabriel was terrific as a technician and it was fabulous service.
So Pleasant
Karla Seery - Lakewood, OH
Corina was absolutely wonderful. She was very timely and caring. I was so appreciative of the honesty she provided while assessing my oven. I ultimately feel really good about my final decision with the appliance. I will absolute contact her again for any future appliance repairs.
Julietta
Julietta - Bedford, OH
Good
He was very helpful.
Mary Ann - Beachwood, OH
Refrigerator
Patty - Avon, OH
Response from Fred's Appliance Service:
Hello Patty, We appreciate you submitting your review! We are sorry to see that you did not receive 5 star service for your refrigerator repair. We have a make-it-right policy and would appreciate the opportunity to do just that! Is your refrigerator still not cooling or are you having another issue? Please give us a call at 1-888-45-FREDS to give us some more information and we will be sure to provide our best service! Have a great weekend, The Fred's Team
Mrs. Harris
Kimberly - South Euclid, OH
Response from Fred's Appliance Service:
Hello Mrs. Harris, We appreciate you submitting your review! We are sorry to see that you did not receive 5 star service for your repair. We have a make-it-right policy and would appreciate the opportunity to do just that! Please give us a call at 1-888-45-FREDS to give us some more information and we will be sure to provide our best service! Have a great weekend, The Fred's Team
Fantastic Service
Mark - Avon, OH
Fred’s came to do service on both our Maytag 6 month old washer and dryer. We were experiencing problems with the “computer” in each. The technician that came from Fred’s was on time, could not have been more courteous, and very knowledgeable about his craft. He was able to determine what was wrong, and successfully repair one and order the interface for the other. He explained the difficulties with both. He will return in a few days to complete his work. I was not familiar with Fred’s, but they are used by Maytag. Based on the overall experience, expertise of the technician, and timelines of his service, I could not have been more satisfied.
Great Service
Belinda - Walton Hills, OH
Wonderful Service
Daniel - Avon Lake, OH
Corina is very knowledgeable, freindly, and polite. She is an asset to your company.
Quick and easy - Good job!
Eric - Ravenna, OH
Great service
Leslie - Moreland Hills, OH
They came when I expected them and handled the problem in a short time
Great Service
Sue - Mentor, OH
Very knowledgeable and helpful. Thanks!
George
George - North Ridgeville, OH
Excellent. Technician was very knowledgeable and has a great personality.
Service was very good.
Paula - Rootstown, OH
Very positive and informative experience. Happy with the service.
Prompt, knowledgeable
Mary - Chagrin Falls, OH
Satisfied
Judith - Cleveland, OH
very pleasant technician, keep you informed along the way
We are satisfied so far. He was very informative. Very courtious.
Charlotte - Atwater, OH
The repairman says my washer won't start sometimes because it is not sensing my finger tips to start the washer. I hope this works as this is the fourth time Fred's has been here for the same issue.
GREAT SERVICE
Mark - Seven Hills, OH
Paul provided excellent service-He was very friendly and customer oriented. He explained everything thoroughly. I was very satisfied with the service he provided!!! Job well done!! THANK YOU VERY MUCH !! 🙂
He cared!!
Dave - Lorain, OH
He really cared about getting the washing machine problem resolved. Also, he wore boot covers in the house. I would recommend Fred's to a friend or family member.
Great job
Gail - Kent, OH
I am curious to know if he checked both ovens
Great convenient service
Kristine - Cleveland, OH
Dishwasher
Ashley - Olmsted Township, OH
Great Service, Great Customer Service
Craig - Avon Lake, OH
The technician was one of the best employees I’ve ever had the chance to work with when having a service call from a company. He took the time to explain everything so I understood thoroughly. Even took interest in what I did for a living and kept up discussion so there was no uncomfortable silences. Great person and great service.
Great service
Samuel - Walton Hills, OH
Dan is great
Craig
Craig - Strongsville, OH
Great service, had a bad fart and it was replaced with another bad part that was new and the second time that worked everything is great.
Robert - Painesville, OH
Solid service
Michael - Cleveland, OH
My technician was all business. In and out without much fanfair, and most importantly a working appliance.
Fast, friendly, competent, knowledgeable service.
Neil - Middleburg Heights, OH
Mac was a great guy and answered every question without stopping work. His suggestions and repairs were "right on." I would recommend him personally and Fred's without reservation or hesitation. I would go to them again. Service was warranty, so cost was covered.
Good service
Joan - North Olmsted, OH
Would recommend
Great service
Shari - Amherst, OH
Excellent tech
Service
Karen - Ravenna, OH
Good
Scott
Scott - Madison, OH
Fantastic service! Knowledgable and friendly.
Great service
Elissa - Beachwood, OH
Brian was good natured and helpful and did a great job
Caring repair guy
Trudy - Lorain, OH
Very happy with service and Gabriel is very likable.
dishwasher
Sally - Amherst, OH
Fast,polite, neat
Debra - Cleveland, OH
Anna
Anna - Amherst, OH
We need a follow up. The unit is not completely washing and drying the dishes.
John - Strongsville, OH
The problem is not completely fixed. Machine is only 6 months old and should not be having these problems.
Response from Fred's Appliance Service:
Hi John, Thank you for letting us know! We will be happy to send a technician out to take another look. Someone from our office will be calling you shortly! Thanks! The Fred's Team
Philip
Philip - Chagrin Falls, OH
Good work they fixed the problem. Nice guys professional .
Michelle
Michelle - Avon Lake, OH
Professional
Knowledgeable and friendly service
Carl - Strongsville, OH
Patrick - Mentor, OH
Jo Ann
Jo Ann - Avon Lake, OH
Corina was very nice & knowledgable. She was also on time! Gave me some good advice! Thank you Corina
Great freezer fix
Marybeth - Parma, OH
Paul is a great guy. He took care of my freezer issues. Explained exactly, what the problem was. Would highly, recommend.
Great Service
Ed&Melissa - Lorain, OH
Gabriel was a very knowledgeable and courteous professional
Shad
Shad - Berea, OH
The experience was great. Our technician, Mac, was polite, courteous, and knowledgeable. Fred’s did a great job of keeping me informed of progress and timing of appointments. The main office was also very accommodating when I spoke with them concerning questions.
Great service
Robert - Painesville, OH
Mr French
Muriel - Aurora, OH
The appointment went fine
Brian M.
DRYER MAYTAG MEDC300BW0 Cc of noise Found noise coming from rear bottom pulley Replaced using dryer kit Ran test cycle OP Test Ok ; used 1 4392065 (DRYER REPAIR KIT) from stock
David R.
DISHWASHER MAYTAG MDB8959SKB0 Damaged in shipping and delivery. Took pics. Ordering pump. Place on cancellation list ; ordrng 2 W11497943 (DRAIN PUMP )s
Brian M.
DISHWASHER WHIRLPOOL WDT910SAYE0 Cc unit not filling Found debris under float switch Cleared float switch Ran test cycle OP Test Ok
David R.
DISHWASHER WHIRLPOOL WDT710PAHW Customer had no power in house. Rescheduling and place on cancellation list ; schdld next appmnt for 12/10 THU !
Gabriel P.
DISHWASHER MAYTAG MDB8989SHZ0 "Replace parts,opt test ok"
David R.
WASHER FRIGIDAIRE FAFW3921NW0 "Cc unit leaking. Let unit run for a couple of mins. Check inside unit cabinet. Hoes from tub to drain pump has a tear in it. Clamp rusted and broken. Order hose and clamp. ; ordrng 1 134527100 (clamp 22.34) and 1 134639920 (hose 59.73) and 1 134640200 (filter pump 10.43) and 1 134640300 (cover 5,74), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DISHWASHER GE GDT655SSJ2SS Customer states that the unit is leaking water and was not able to duplicate the issue because the machine would not turn on needs new electronics pumps and hose clamps; ordrng 1 WD19X25180 (PUMP) and 1 WD21X24901 (machine cont) and 1 WD26X22826 (pump) and 1 WD35X10382 (dishwasher sump clam)
Jason N.
WASHER WHIRLPOOL WFW560CHW1 Installed control board. Ran auto test. Op test good.
Jason N.
DISHWASHER WHIRLPOOL WDF520PADW7 "Cc unit stopping in cycle, not finishing cycles. Ran diagnostics, found codes 4-3 for motor not running, 7-1 for no heat. Checked power from control board, good at 112v. Called wp techline, Leon, replace motor/sump assembly again.Customer wants new unit due to multiple repairs of the same issue. Leon advised WP cannot override a repair and designate as non repairable, that would have to come from their warranty company. Customer calling warranty company to discuss, waiting on ordering pump/motor, they will call back if repairing. ; saved tckt"
Jeff M.
DRYER WHIRLPOOL WED4815EW1 Installed new part I cannot test the machine they have no power
Joe O.
WASHER WHIRLPOOL WFW560CHW1 See JN pvr (JN took core)
Dan H.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Installed new ice maker, op test good"
Corina B.
REFRIGERATOR MAYTAG MRT311FFFZ00 "Cc that when she shuts the door it opens up again. Checked gaskets , hinges and raised the legs. Put some Vaseline around gasket. Found a bottle hitting the drawer making the door bounce back. Removed. Op test ok"
Brian M.
ICE MAKER KENMORE 10689593100 Installed relay and start device still nothing Need to reschedule with senior tech ; schdld next appmnt for 12/10 THU !
Corina B.
WASHER MAYTAG MVWX655DW1 CC that the fabric softener is not getting dispense. Found the holes to the dispenser clogged. Replaced the dispenser from surplus t/s. Optest ok.; used 1 W11127357 (Dispenser) from stock
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed filter cover. Op test ok
Brian M.
RANGE KITCHENAID KESS907SSS04 Wrong part was ordered Customer wants refund and will wait for issue to come back. Customer will need part #WPW10181438
Gabriel P.
ICEMAKER WHIRLPOOL KUIC15NHZS0 Replace pan opt test ok but door not sealing on right property
Jason N.
REFRIGERATOR FRIGIDAIRE ffhs2311lbla "Cc unit ice maker not workingRan manual harvest, ice maker would not index. Unit needs ice maker. Customer will call office with payment info if repair is approved, will call regardless to pay service if not. ; ordrng 1 241798231 (ICEMAKER11365), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Customer stating door ff door opens to far Inspected lower hinge and cam no issue present with hinge or cam. Unit is leveled Advised that the way the cam is designed the door tends to pop up and over on the cam Filled out form on service matters for documentation
Brian M.
RANGE FRIGIDAIRE FFEF3048LSM "Cc of error Powered up unit got f90 error F90 error code indicates that the maximum oven door unlock time was exceeded. This can be caused by a failed door lock assembly, a wiring failure or a failed electronic oven control board.Found micro switch not being engaged need micro switch lock motor ; ordrng 1 316464300 (latch motor), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DRYER WHIRLPOOL WGD4815EW1 The squeaking appears to be coming from the ring bearings that attached to the drum all the tabs are broken needs two new ring bearings. I will also use the repair kit when I return; ordrng 2 279441 (bearing ring)s
Gabriel P.
DISHWASHER KITCHENAID KDTE504DSS0 "Replace drain pump,opt test ok"
Dan H.
DRYER GE GFDS350GL1WW "Installed new front slide bearings, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRT549SZDM Door was not there.; O-emld tckt
Corina B.
RANGE WHIRLPOOL GY397LXUB03 Replaced the bake element. Optest ok; used 1 Shipping from stock
Joe O.
REFRIGERATOR KITCHENAID KRSF505ESS00 "Steamed ice, Installed evap thermistor. Advised customer to allow 24 hours to cool. Op test ok"
Joe O.
RANGE GE JGBP24GEN4WH "Cc: top 2 burners not igniting, oven temp not correct, self clean not functioningFound oven not lighting, igniter only pulling 2amps. Burner ports are plugged. Needs oven igniter. Customer does not want to repair at this time"
David R.
REFRIGERATOR WHIRLPOOL MFX2876DRM02 "Cc of noise. Freezer fan is humming real loud. Fan comes with harness and thermistor. Customer paid SVC, do not order parts ; ordrng 1 W11032800 (motor-evap 90.03), used 1 SHIPPING (shipping and handling) from stock"
David R.
WASHER WHIRLPOOL WTW7500GW2 "Cc unit not turning on even when unplugging, also loud screeching. Unit didnt come on at first. Unplugged, and plugged back in. Went into diagnostics, got a F6E2 communications code and F5E2 lid lock failure.went through tech sheet and didnt see anything obvious. Lid not locking, just clicking, no obstruction. Loud noise coming from gearcase, washplate hard to get off, will probably need to break off. Will need main control, console and lid lock, gearcase and washplate. ** requesting double labor ; ordrng 1 W10752283 (washplate) and 1 W10861642 (latch) and 1 W11130237 (console) and 1 W11130238 (cntrl-elec) and 1 W11455453 (GEARCASE )"
Jason N.
WASHER WHIRLPOOL WFW560CHW1 Installed console control. Display now displaying correctly. Ran auto test. Op test good.
Jeff M.
REFRIGERATOR KENMORE 253.7031321 Installed new part unit tested good
David R.
RANGE WHIRLPOOL WFG320M0BS3 Replaced part. Tested. Good. Op test ok
David R.
MICROWAVE JENN-AIR JMW2430DP01 "Replaced part, tested. Good. Op test ok"
Corina B.
WASHER AMANA NTW4516FW3 Basement floods when it rains. Washer is in standing water. Advised cust we are not replacing the drain pump.
Jason N.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Cc unit handle loose, freezer door is rusting and ff door swings open.Replaced freezer door handle using customer supplied pre id part. Customer states freezer door is rusting, doesnt see how since its stainless steel. Found freezer door with spots of reddish discolor on surface. Advised customer to try cleaning products to see if they can remove it, cosmetic issue, WP would not replace being out of 30 days. Adjusted unit for tilt back to help with door swing, but advised customer that this model unit will have some amount of door swing due to the weight of the door with product. Op test good."
Corina B.
WASHER WHIRLPOOL CAE2795FQ1 Replaced the latch. Ran a calibration. Optest ok
Corina B.
STACK W/D WHIRLPOOL WET4024HW0 Replaced the drain pump. Optest ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed new part unit tested good
Jason N.
REFRIGERATOR GE CYE23TSDFSS Installed ff evap fan. Fan operation good. Op test good.
Jeff M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed new part unit tested good
Brian M.
DISHWASHER WHIRLPOOL WDT975SAHZ0 Installed clips OP Test Ok
Jeff M.
DISHWASHER KITCHENAID KUDS301XWHA The outlet was not delivering power customer needs an electrician
Jeff M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 I re-leveled the machine explain to her she cannot put liquid by the vents they will freeze unit tested good
Brian M.
SXS REFRIGERATOR GE PSCS3TGXCFSS Cc of no water Found filter not in all the way Twisted in filter Normal water flow returned OP Test Ok
Jason N.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Recovered refrigerant, installed new evaporator and uv dye drier. Pulled vacuum on system to 28 in/hg for 15 min, held vacuum, no change on gauges. Recharged system with 6.0oz of r134a. Unit starting to cool. Op test good."
Jason N.
REFRIGERATOR WHIRLPOOL WRS571CIDM "Cc unit not dispensing ice.Found ice auger motor not receiving power, checked door harness, found broken wires in harness. Enough wiring left to repair. Soldered wires back together, tested auger. Auger receiving power, op test good. Advised customer if wires break again, no more repair can be made, would need a new door."
Brian M.
DISHWASHER MAYTAG MDBH949PAM0 Cc of noise Found noise to be coming from sump assembly motor is making a grinding noise when running ; ordrng 1 WPW10780877 (pump&motor)
Corina B.
WASHER MAYTAG MVWB955FC0 "CC that there is grease on the clothes, lid does not unlock, and the agitator is broken. Ran diag f5e3 Lid Lock Will Not Unlock, f7e9 Locked Rotor, f9e2 Water Ring Detected, Pump Drive System Problem. Found the washplate broken. The gearcase is seized to the screw of the washplate. Checked the pressure hose, clear. The lid lock is broken. Will need a new lock, gearcase, control and washplate ; ordrng 1 W10723582 (Washplate) and 1 W11188327 (Lid lock) and 1 W10912345 (Control) and 1 W11393684 (Gearcase)"
Jason N.
DRYER HOTPOINT HTDX100EM8WW "Cc unit timer not working properly. Found timer knob slipping on timer shaft, knob is broken. Timer very hard to turn, unit needs timer and timer knob.; ordrng 1 WE1M652 (timer knob) and 1 WE4M532 (dryer timer)"
David R.
DISHWASHER MAYTAG MDB8959SBS3 "Cc not draining, found ball bearings coming from slide rails, customer had took off spray arms to clean, said the dishes werent getting as clean. One of the buttons on control panel flashing repeatedly by itself. Went into diagnostics, stuck key error code. Noise coming from the wash pump motor itself. Went through diagnostics and water did drain out. Found control panel ribbon starting to discolor, indicating it is going bad. Gave customer estimate for everything except control panel. Customer paid SVC, do not order parts ; ordrng 1 W11259785 (track LEFT) and 1 W11259786 (track RIGHT) and 1 WPW10780877 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WALL OVEN KITCHENAID KOCE500ESS09 "Installed control board. Ran convect bake test to 325. Preheat in approx 20 min, let cycle, op test good."
Dan H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint that ice maker is not working, ran ice maker diagnostics no error codes found, ice maker cycled and ejected ice, ice box fan and thermistor test good, fresh food section and freezer section thermistors are good, found condenser clogged with pet hair, cleared, found outlet unit is plugged into has an open ground, advised customer that they need an electrician to correct power supply, advised customer to monitor"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Installed new ice maker , op test good"
Brian M.
WALL OVEN JENN-AIR JGW8130DDB "Cc unit not baking Found bake relay stuck open Found bake igniter open Advised to replace thermostat and broil igniter Unit is gas and Ill need second tech to pull unit out and get access to gas line ; ordrng 1 WP74009559 (cntrl-elec) and 2 74007498 (igniter,oven)s and 1 12001655 (sensor,oven)"
Dan H.
REFRIGERATOR KITCHENAID KRFF305ESS03 "Customer complaint of crackling noise, heard tape on power cord tapping against the wall, customer removed, no noise, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Customer complaint that water flow is low from dispenser, found water filter not completely installed, corrected, goo flow, op test good"
Corina B.
DISHWASHER KITCHENAID KDFE104HPS0 "Replaced tub . Ran a calibration test ok. Model and serial number will not stick , put sticker in kick plate. Optest ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Cc unit not cooling just making a buzzing noise Found both sections at room temperature, pulled evap cover, no frost on evap. Compressor is running, unit has been without refrigerant for awhile. Unit needs evaporator and compressor.; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Corina B.
WASHER WHIRLPOOL WTW8500DC "Cc that they cant start a cycle. Ran diag found F2E1 UI stuck button. Ran UI test, pass. Explain cust on how to use the touch panel. Started a normal cycle, and ask cust to start a cycle ,pass. Calibrated unit. Op test ok"
Gabriel P.
REFRIGERATOR GE PDCS1NBXALSS Found fridge control not responding and found moister on main control took picture it may need both control is getting 120 voltage but nothing responding gave and estimate an call landlord to explain but he did not answer phone ; ordrng 1 WR55X10684 (board asm temp) and 1 WR55X10956 (control board asm)
Corina B.
REFRIGERATOR WHIRLPOOL WRF954CIHV00 "Replaced the door, ice chute, ui, bin, icemaker, plate and dispenser. Optest ok."
Brian M.
DISHWASHER KITCHENAID KDTE104ESS2 Installed control and soap dispenser Ran auto test OP Test Ok
Joe O.
FREEZER UPRIGHT KENMORE 253.2204241 "Installed thermostat. Unit is cooling, advised customer to allow 24 hours for temps to adjust. Op test ok"
Jeff M.
WASHER MAYTAG MVWB835DW2 "The unit has a communications error code. EST only ; ordrng 1 W11112656 (console) and 1 W11112658 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR KITCHENAID KRFC302ESS02 Cc freezer door pops open more when pulling the left sideThis is normal due to the way the slides are madeAdvised unit is meet to be pulled from the middle OP Test Ok
Dan H.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Customer complaint that lights are dim and unit is not cooling properly, fresh food section temperature at 51 degrees, freezer section temperature at 9 degrees, freezer section light is out, found deli drawer disconnected, reconnected, found fresh food section evaporator freezing up, unit needs new control, evaporator fan/thermistor, and freezer section light ; ordrng 1 W11087438 (Evap fan/thermistor) and 1 WPW10675033 (Cntrl) and 1 W10695459 (Led)"
Jason N.
REFRIGERATOR GE GYE22KSHHSS "Installed ice box door kit, ice dispense door and inlet water valve. Op test good."
Jeff M.
REFRIGERATOR KITCHENAID KRFC604FSS01 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Dan H.
DISHWASHER WHIRLPOOL WDF590SAJM0 "Customer complaint that unit is not starting up, started normal wash cycle, unit filled, wash motor never started, wash motor is130 , unit needs new sump assembly ; ordrng 1 W11085683 (Sump)"
Brian M.
DRYER MAYTAG MED5630HW1 Cc unit not powering on Found j8 contact not connected to control board Put wires into place unit powered on Ran test cycle OP Test Ok
Dan H.
DRYER SAMSUNG DV52J8700EP/A2 "Customer complaint of loud squealing noise, confirmed, unit needs new idler pulley ; ordrng 1 DC93-00634A (Pulley), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DISHWASHER JENN-AIR JDB4950AWP Cc unit not starting Found timer not sending power Needs timer Timer is NLA 99002014
Jason N.
MICROWAVE KITCHENAID KOCE500ESS08 "Cc unit codes f6e8 Confirmed f6e8 for MW acu communication fault. Checked connections and power into acu, good at 119v. Unit needs MW acu. Customer not repairing at this time, is going to contact KitchenAid."
David R.
DISHWASHER MAYTAG MDB7759AWS1 Replaced parts. Tested. Good. Op test ok
Corina B.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Cc that the unit is not cooling. Control is not working is shutting off after 30 seconds plugged in. Ordering control.; ordrng 1 W11446726 (Control)
Corina B.
WALL OVEN KITCHENAID KEBC107KSS03 CC that the unit is not heating. Found the thermal fuse is open. Replaced the fuse from t/s. Optest ok; used 1 WP9759242 (Thermal fuse) from stock
Brian M.
WASHER AMANA NTW4516FW3 Cc unit just running drain after park shut off water Found unit to be stuck in drain Reset control Ran diagnostics no errors Ran auto test and calibration OP Test Ok Part not needed
Gabriel P.
MICROWAVE JENN-AIR MEDC215EW1 "Replace knob and timer,opt test ok"
Joe O.
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 Installed evap fan motor and blade. Unit is cooling. Advised customer to allow 24 hours for unit to cool. Op test ok
Gabriel P.
WASHER MAYTAG MVWB765FW0 Agitator is crook and warp also stripped ordering ; ordrng 1 W11161960 (agitator)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replace light freezer,opt test ok"
Dan H.
WASHER WHIRLPOOL WTW5100HC0 "Customer complaint that unit screeches and jumps all over the place, ran diagnostics no error codes found, ran test cycle, all components working, belt is squealing, unit needs new belt, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; schdld next appmnt for 12/8 TUE !"
David R.
WASHER MAYTAG MHW6630HC0 "Cc clothes would not spin out water, would put on drain/spin cycle and would work. Ran diagnostics, no error codes. Went through complete diagnostics, all components working. Went on different cycles and found that the spin option was turned off on 3 different cycles. Could of been turned off by accident. UI is sensitive. Unit checks good. Op test ok"
Dan H.
DRYER MAYTAG MED3500FW0 "Customer complaint that unit is not heating, confirmed, found element open, element is receiving 240vac, unit needs new element ; ordrng 1 WP8544771 (Element), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER WHIRLPOOL WFW6620HC0 "Cc unit drain hose not connected.Customer stated drain hose came off. Found external drain hose disconnected from inner drain hose. Inner hose mount was pushed back into unit. Retrieved inner hose, remounted into back panel w/screw. Reattached drain hose. Op test good."
Dan H.
RANGE JENN-AIR JDRP636HL00 "Customer complaint that oven is not working, user interface is non responsive, user interface is making beeping noise, found service pointer addressing this issue, unit needs new user interface ; ordrng 1 W11333311 (Ui)"
Joe O.
WASHER MAYTAG MVWB835DW4 Installed ui. Ran auto test and calibration. Op test ok
Jeff M.
FREEZER FRIGIDAIRE FFU17F5HWU I found the drip tray in the rear filled to the top. I dumped the drip tray. Everything tests normal the condenser coils are built into the cabinet of this machine there is no compressor fan. The machine is designed to evaporate the water as the compressor is running. For whatever reason the compressor was not able to evaporate the water this one time. The unit is cold the compressor is operating as designed. Most likely a fluke.
Brian M.
MICROWAVE GE PEB2060SM1SS "Cc unit not heating Found transformer humming and not sending proper voltage Needs transformer and recommend replacing mag Customer does not want to repair took part back with me for return used what customer paid to go towards svc customer is owed $4.85 refund ; ordrng 1 WB27X10971 (transformer hv) and 1 WB26X32629 (Mag), used 1 SHIPPING (shipping and handling) from stock"
David R.
OTR MICROWAVE KITCHENAID KMHS120ESS3 "Customer compliant. Loud noise and not heating, light on bottom not working. Loud humming noise coming straight from the transformer. 120 coming from primary winding to mag. Ordering mag, cap, diode, and transformer. *** requesting double labor ; ordrng 1 8206232A (lamp 40 watt) and 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10880342 (transformr) and 1 W11256462 (diode)"
Dan H.
WASHER WHIRLPOOL WTW8000DW0 "Customer complaint that unit is not starting, confirmed, no buttons are working, ran diagnostics no error codes found, user interface passed test, disconnected user interface , reconnected, unit is work8ng now, started wash cycle, lid locked and unit began to fill, op test good, if problem should reoccur customer will need quoted for a control replacement"
David R.
WASHER WHIRLPOOL WTW5000DW2 Cc of grinding noise. Found grease dripping all over bottom components. Ordering parts needed. * requesting double labor ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 W11395618 (CAP) and 1 W11454734 (GEARCASE ) and 1 WPW10427633 (pulley shield)
Corina B.
WASHER WHIRLPOOL WFW5620HW0 Replaced the control and stator. Started a cycle. Optest ok. Brought core back for return
Jason N.
WASHER WHIRLPOOL WTW5000DW3 "Cc unit not starting cycles, does not fill with water, does not lock.Ran diagnostics, no codes stored. Ran auto test, all functions passed. Ran calibration test. Started normal load cycle, unit sensing and filling with water, advanced to wash. Ran drain and spin cycle. All functions passed. Unit is working as designed at this time."
Joe O.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Recovered refrigerant, installed compressor and drier. Put unit into 28 inch vac for 15 mins, recharged with 4.9oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok ; used 1 W10896678 (COUPLER ), and 1 W10896689 (COUPLER ) from stock"
Jeff M.
DISHWASHER WHIRLPOOL WDF510PAYB6 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH32519HZ3 "The lightbulb is blown needs a new lightbulb and socket; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
Joe O.
REFRIGERATOR WHIRLPOOL WRX988SIBW00 "Cc: not making ice, vibration noiseFound ice maker error code e2(motor lost position). Found small vibration coming from compressor, echoing behind unit. Needs ice maker; ordrng 1 WPW10764668 (ice maker14841), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
WASHER GE GUD24ESSJ0WW Found transmission leaking lots of oil show landlord if they the side to fix it will need two technician unit is a dryer and washer combo is also on a tight space it could take a to three hours request two technician customer only paid service call he will reach out if they want to repair
Gabriel P.
RANGE KITCHENAID KOSE900HBS00 "Replace control,opt test ok"
Brian M.
WASHER MAYTAG MVWC465HW2 Cc unit full of water and not draining Ran drain pump just hummingVacuumed out all the water from tub Removed and inspected drain pump Drain pump not spinning just humming Needs drain pump ; ordrng 1 W10919003 (pump-water)
Jeff M.
REFRIGERATOR KITCHENAID KRSF705HBS01 I found the water reservoir frozen solid I added some Pirma gum to help seal it up along with falling out to the reservoir unit tested good I recommended the customer run an additional 5 gallons through the machine just to be sure its thawed
Jeff M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new part unit tested good
Jeff M.
RANGE MAYTAG MER8775AW0 The unit is not heating. I found the bake element open. needs a new big element. the unit has a 10 year warranty on the element; ordrng 1 W10779716 (elmnt-bake)
Brian M.
WASHER MAYTAG MVWC565FW "Cc unit not spinning Found tub and cam to be damaged Replaced using truck stock Ran test and calibration OP Test Ok ; used 1 W10528947 (HUB), and 1 W10721967 (PULLEY) from stock"
David R.
WASHER MAYTAG MVWB865GW0 "Replaced parts. Ran through diagnostics, good. Op test ok"
Joe O.
FREEZER UPRIGHT WHIRLPOOL WZF34X16DW00 Cc: leakingCould not locate any signs of leaking. Drain is clear. Op test ok ; used 1 SENIORDISCOUNT (senior discount) from stock
Jeff M.
DRYER MAYTAG MEDC465HW0 The unit wasnt turning on I install the new parts unit tested good
David R.
WASHER WHIRLPOOL CHW9160GW0 "Replaced parts. Ran through diagnostics quick overview, good. Put towels in for customer, perm press cycle. Op test ok"
David R.
DRYER WHIRLPOOL WED8500DC3 "Replaced parts. Tested, cleared out all debris I found inside unit cabinet, let unit run for a while, did not hear any out of the ordinary noises. All sound normal. Op test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replace door,opt test ok"
David R.
RANGE WHIRLPOOL WGG745S0FS02 Cc top oven bake not working. They use the top oven the most. Found bad glow ignitor. Replaced from t/s. Tested. Good op test ok.; used 1 12400035 (IGNITER) from stock
Jason N.
RANGE MAYTAG CRE300 "Cc unit made a pop noise and now not workingFound burnt L red wire at terminal block. Element wire was sitting on terminal, may have cause heating of terminal. Repaired L red terminal wire. Rerouted wires in rear of unit. Ran unit function test, all elements turning on and heating normally."
Jason N.
RANGE KITCHENAID KSDB900ESS3 "Installed terminal block, suppressor and power cord. Plugged in unit, op test no good. Unit not powering on. Checked power in to unit, 242v L1 to L2, 201v L1 to N, 40v L2 to N, outlet has lost neutral. Advised customer to contact electrician at this point."
Jeff M.
DISHWASHER KITCHENAID KDTE334GPS Upon my arrival customer complaint is its not heating. They put the unit in diagnostics there were no error codes. I did find the filter plugged I did recommend for the customer to clean the filter every month until they get a good idea how often it should be cleaned. Customer is using rinse aid. Unit op tested good the unit is working as designed
Corina B.
REFRIGERATOR MAYTAG MSD2572VEB01 Replaced the thermostat. Unit started up. Optest ok.; used 1 Shipping from stock
Jason N.
WASHER MAYTAG MVWB765FW3 Installed console control. Ran auto test and calibration. Op test good.
Joe O.
REFRIGERATOR MAYTAG MTF2195AEB "Cc: not cooling properlyFound temps in freezer at 34 degrees, ff at 48 degrees. Found unit only has a partial frost pattern. Found small kink in evaporator. Found unit pulling .72 amps. Compressor extremely hot. Needs compressor, evaporator and drier. Evaporator shows no longer available"
Corey L.
RANGE KITCHENAID KGRS505XSS04 "Replaced control, op test no good, igniters are now getting power and glowing on broil and both upper and lower bake, regulator failed, quoted for part only, ok, ordering regulator ; ordrng 1 WPW10518493 (valve-gas)"
Joe O.
DRYER MAYTAG MEDC465HW0 Cc: pressing start unit would not startCustomer attempted to show the issue. Unit started. Ran multiple test cycles could not get unit to fail. Op test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.
Joe O.
WASHER MAYTAG MVW18PDAWW0 "Cc: error code f25, not runningF25 is basket speed fault. Found no stored error codes. Ran tachometer test. Unit is reading basket speed. Ran auto test, ran calibration. Op test okControl is no longer available. Customer is tax exempt"
Joe O.
DRYER WHIRLPOOL WGD9500TCO Cc: not heatingFound igniter is igniting and tripping flame sensor. Gas coils are rattling but not opening. Needs gas coils. Replaced gas coils. Op test ok ; used 1 279834 (COIL2245) from stock
Gabriel P.
DISHWASHER KITCHENAID KDTE234GPS0 "Replace all parts front panel had a dent but customer will live with it ,opt test ok"
Corey L.
DISHWASHER WHIRLPOOL WDT730PAHB0 "Customer complaint keeps blinking randomly after starting cycle, showed video of front and top lights flashing with 3:11 estimated time on display, unit is in pause, ran diagnostics no faults, sink drain is open, wire nut and control connections secure, connections also secure for dr lock, fan and components under unit, unable to duplicate problem, advised checking items loaded when issue occurs as the door may be obstructed, ran normal wash for 25 min, unit did not pause, did see excessive suds in tub, advised on detergent usage and had customer run sank cycle with vinegar to clear suds"
Corey L.
COMPACTOR WHIRLPOOL GX900QPPS6 "Customer complaint compactor not working, confirmed, found unit plugged barely into outlet not getting power, fully plugged in, op test good"
Corey L.
DISHWASHER MAYTAG MDB8959SKW0 "Replaced drain pump, cleared error codes, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL KRFF305ESS02 "Installed rh door gasket and slides, op test good, tightened handles"
Corey L.
DISHWASHER MAYTAG MDB4949SHZ1 "Customer complaint gasket falling off every time dishes are ready to be unloaded gasket comes out and is tried to be put back in, confirmed gasket dangling and now torn, replaced gasket with part sent, unit leans forward but is maxed to counter, op test good"
Jeff M.
RANGE MAYTAG MGR8650FZ0 "The unit working correctly the bake relay is not closing needs a new control board. EST ; ordrng 1 W11028215 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
FREEZER FRIGIDAIRE LFFH17F3QWA "Replaced temp control, op test good, advised customer to allow 24- 48 hrs for temps to settle"
David R.
REFRIGERATOR KITCHENAID KBFS25EWMS6 "Cc no ice or dispenser not working. Customers just moved in, tested dispenser, could hear valve opening. Pulled unit out, found there is not water line attachment from house ever hooked up. Let customer know. Otherwise unit is good. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
Gabriel P.
WASHER MAYTAG MVWX655DW1 "Found error code f0e5 off balance load also found three issues unit was leaning to the left not level properly also drain hose was shub in all the way bad install and cold water was turn off correct all issue delete code and ran calibration and auto test pass,opt test ok"
Brian M.
FREEZER UPRIGHT KENMORE 253.280928 "Cc unit not cooling Found capacitor damaged on relay Needs cap and relay Customer said he can install ; ordrng 1 297286803 (capacitor-run) and 1 297259515 (controller), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE FRIGIDAIRE FFGF3047LSG "Customer complaint that oven is not heating, confirmed, found control not sending power to igniter, unit needs new control; ordrng 1 5304518661 (Control) and 1 316220725 (Overlay), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR FRIGIDAIRE LFFU17F5HWF Installed control. Advised customer to monitor. Op test ok
Jeff M.
REFRIGERATOR AMANA AFI2538AEW "The ice maker is in continuous run mode. Needs replaced est only ; ordrng 1 W10583817 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
RANGE WHIRLPOOL WFG505M0BS "Cc unit oven does not workRan bake test to 350 degrees, checked amp draw on ignitor, drawing 2.8a. Ignitor weak. Replaced ignitor using truck stock. Ran bake test to 350 degrees. Good ignition and preheat. Op test good.; used 1 12400035 (IGNITER) from stock"
Jason N.
DISHWASHER KITCHENAID KDFE204KPS "Cc unit inlet water valve defectiveFound inlet valve threads chewed up due