We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRV22FVMS00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/14/2021
"Cc of no ice Found emitter eye giving error Needs transmitter and receiver board ; ordrng 1 W10757851 (optic bd set ref), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ
Near Westlake, OH 44145
Angel
Job Details: 09/14/2021
"Cc that light would not turn off. Confirmed unplugged unit and tried to reset but nothing happened relay on control is stuck closed. Will need control board replaced. Customer will not fix. Do not order part.; ordrng 1 W11342846 (Control board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
CROSLEY WASHER
Model CAW38125HW0
Near Cleveland, OH 44111
Angel
Job Details: 09/14/2021
Drive motor and control board have been replaced. Ran calibration and auto test. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Euclid, OH 44132
Corina B
Job Details: 09/14/2021
CC that there is not enough water and the clothes are coming out wet. Ran diag no codes. Started a deep fill with a blanket. Filled properly. Advised cust to use 1-2 tablespoons of he detergent and wrap the clothes around the basket. Opt test ok
We serviced a
WHIRLPOOL DRYER
Model LER6620PQ1
Near Jefferson, OH 44047
Dan H
Job Details: 09/14/2021
"Customer complaint that lint trap has never had to be cleaned, started timed dry cycle, unit heated, good airflow out of unit, good airflow outside, found door switch broken, unit needs new door switch, dryer venting is good, customer does not want repair at this time, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 1 WP3406107 (Door switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJB0
Near Oberlin, OH 44074
David R
Job Details: 09/14/2021
Cc middle rack hitting gaskets. Replaced gasket and tested. Showed customer. Opening and closing. Racks coming out no problem. Good. Op test ok.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Maple Heights, OH 44137
Jason N
Job Details: 09/14/2021
"Cc unit still making noisesCustomer stated unit is making whining noise when agitating. Ran auto test, no abnormal sounds heard, all functions passed. Had customer run normal load w/clothing. Squealing noise coming from splutch when in agitation. Replaced splutch using truck stock part. Restarted normal cycle, no abnormal sound heard. Op test good. ; used 1 W10721967 (PULLEY) from stock"
We serviced a
SAMSUNG DRYER
Model DV210AEW/XAA
Near Jefferson, OH 44047
Dan H
Job Details: 09/14/2021
"Customer complaint that unit is not heating, centrifugal switch is not closing, unit needs new motor, customer does not want repair at this time ; ordrng 1 DC31-00055G (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE WASH/DRY STACK
Model GUD27ESSM1WW
Near Pierpont, OH 44082
Dan H
Job Details: 09/14/2021
"Customer complaint that washer is not powering up and dryer is not heating, found unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Mayfield Heights, OH 44124
Joe O
Job Details: 09/14/2021
Installed gasket. Steamed gasket. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44119
Corina B
Job Details: 09/14/2021
CC that the unit is not washing the clothes. Confirmed. Found service pointer to replace the shifter. Replaced the shifter from t/s. Ran a calibration. Opt test ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Cleveland, OH 44128
Manny
Job Details: 09/14/2021
"Cc ice maker leaks when filling, found ice maker fill tube pushed too far back, Reset fill tube on ice maker, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Wellington, OH 44090
David R
Job Details: 09/14/2021
Cc unit leaking. Found water dripping from icemaker. Either double filling or leaking from dual valve. Ordering both to replace at same time. Turned icemaker off until replaced. ; ordrng 1 WPW10341329 (Dual valve) and 1 WPW10764668 (Icemaker)
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Brook Park, OH 44142
David R
Job Details: 09/14/2021
"In basement. Cc water is leaking from somewhere. Asked customer does it leak way after using unit, yes. In the middle of night. Most likely no washer. Drain issue in house. Pulled unit out, took back off. Ran washer and filled, drained, no leaks. Unit is good. Advised customer to contact plumber to check house drain.; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS03
Near Beachwood, OH 44122
Corina B
Job Details: 09/14/2021
CC that the door gasket is ripping. Confirmed Will need a new gasket. Office to reschedule. ; ordrng 1 W10830162 (Gasket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cleveland, OH 44134
Marie V
Job Details: 09/14/2021
"Cc that the lights on unit are turned on and it wouldnt stop making a noise. Confirmed found water on the float switch tray. Cleared out and leveled unit , tilted back a little. Ran unit op test ok. No leaks. Advice cust to run hot water before starting the unit. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Parma, OH 44129
Marie V
Job Details: 09/14/2021
"Replaced control, ui, evap harness , motor fan and evaporator thermistor. Defrosted evap. Op test okBrought cores for return ; used 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEH01
Near Pierpont, OH 44082
Dan H
Job Details: 09/14/2021
"Customer complaint of frost build up on back wall of fresh food section , confirmed, found fresh food section evaporator frozen solid, unit needs new control and evaporator fan/thermistor ; ordrng 1 W11033168 (Evap fan) and 1 W10843055 (Cntrl)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Cleveland, OH 44104
Jason N
Job Details: 09/14/2021
"Cc unit doors not aligned. Adjusted door leveling using adjustment feet. Doors even, customer satisfied with leveling. Op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cleveland, OH 44109
Marie V
Job Details: 09/14/2021
"Took POP, BJ helped confirm Date of purchase. Cc that the unit will not wash. Started unit and filled with water but motor did not start. Check for power getting to motor 117V. Unit will need assembly pump motor. ; ordrng 1 W11025157 (Assembly pump motor)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Conneaut, OH 44030
Dan H
Job Details: 09/14/2021
"Installed new belt and pulley, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Cleveland Heights, OH 44106
Jason N
Job Details: 09/14/2021
"Installed UI console. Ran diagnostics test, ghost button pushes still happening. Called Techline. No bulletins, sounds like a defective UI console was sent out. Order another UI console and replace. Reordering UI console and adding main control.; ordrng 1 W11308811 (Main control) and 1 W11302461 (UI control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Mayfield Heights, OH 44124
Corina B
Job Details: 09/14/2021
Replaced the housing and plate. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Conneaut, OH 44030
Dan H
Job Details: 09/14/2021
"Customer complaint that unit fills up but doesnt wash just clicks, ran diagnostics no error codes found, found actuator not shifting between spin and agitate, found shift lever broken, unit needs new shifter, installed new shifter, op test good DO NOT RESTOCK PLEASE; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
ELECTROLUX WASHER
Model GLWS1339CS1
Near Lyndhurst, OH 44124
Corina B
Job Details: 09/14/2021
"CC that the unit shakes in a spin. Checked the springs, good. No oil leaking. Started a spin with no clothes, good. Started a rinse and spin with sheets. Started a load with towels and sheets, started to shake. Call BJ checked the snubber ring, spins good. Will need the snubber ring and the belt. Will need 2 techs if returning, ; ordrng 1 5308002385 (Snubber ring) and 1 134511600 (Belt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cleveland, OH 44109
Angel
Job Details: 09/14/2021
Cc that non of the burners ignite. Confirmed they werent so i checked power to spark module and had 116vac but nothing igniting replaced spark module tested and unit working as designed. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Beachwood, OH 44122
Jason N
Job Details: 09/14/2021
"Cc unit going off balanceCustomer stated unit is still going off balance. Ran diagnostics, no fault codes stored. Ensured unit is level on floor, no movement. Found service pointer W11560447 pertaining to f0e9 off balance pause, unit needing software update. Had customer install Maytag app and connect unit to WiFi for update."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51ES4ES
Near Chagrin Falls, OH 44022
Brian M
Job Details: 09/14/2021
"Cc of smell and noise Found noise coming from fan vibration because unit is not installed properly Ran test bake to 425 customer stated they can smell something but I do not. Advised on installation And if smell does not go away to have us come back out with a different tech to get a 2nd opinion on the smell what I smell, smells normal"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cleveland, OH 44111
Angel
Job Details: 09/14/2021
Cc that unit was not heating pass 100*. Turned on the bake with my kilowatt meter and ignitor only pulling 2.68amps ignitor is weak will need to replace. Replaced ignitor from truck stock. Preheated to 350*. Opt test ok.; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Lyndhurst, OH 44124
Corina B
Job Details: 09/14/2021
"CC that there is a vibrating noise. Confirmed. Found the drier and the condenser vibrating. Used a dampener from surplus t/s, to stop the vibrating. Opt test ok. ; used 2 Wp2158826 (Dampener) from stock"
We serviced a
Samsung WASHER
Model n/a
Near Bay Village, OH 44140
Angel
Job Details: 09/14/2021
Unit is not whirlpool its a Samsung washer. Explained to customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GAFZ30FDGB02
Near Novelty, OH 44072
Brian M
Job Details: 09/14/2021
Cc unit frosting up In upper left corner Found gasket not sealing properly Fixed gasket OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model MGD3500FW0
Near Conneaut, OH 44030
Dan H
Job Details: 09/14/2021
"Customer just wanted unit checked out, ran diagnostics found f4e3(restricted airflow) error code, started normal dry cycle, unit heated, good airflow outside, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWP475EW0
Near Richmond Heights, OH 44143
Corina B
Job Details: 09/14/2021
"CC that the sensing is flashing. Confirmed. Pushed the start button in, unit started. Ran diag no codes. Ran a calibration. Started a cycle of clothes. Opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Avon, OH 44011
Gabriel P
Job Details: 09/14/2021
Ran diagnostic found error code F10E2 vent wax mechanism problem ordering part needed ; ordrng 1 W11416460 (Vent wax motor) and 1 W11545539 (Gasket)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Highland Heights, OH 44143
Joe O
Job Details: 09/14/2021
Installed burner head. Tested. Op test ok
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Cleveland, OH 44109
David R
Job Details: 09/14/2021
"Feet not needed. Just needed adjustments. Tested with a load in, good. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Seven Hills, OH 44131
David R
Job Details: 09/14/2021
Replaced both FZ slides. Tested. Also tightened FZ handle. Good. Op test ok.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Highland Heights, OH 44143
Joe O
Job Details: 09/14/2021
"Cc: not ringing clothing out on delicate, motor humming noise at end of cycleCustomer stated at the end of a normal cycle intermittently they will hear a motor humming noise until they open the door. Found error codes f0e5(off balance) f5e2(lock failure). Ran quick test cycle. Lid lock function, unit well balanced. Found spin turned off on delicate cycle. Advised customer delicate cycle uses lower speed spin to protect delicate clothing. Could not duplicate humming noise. Advised customer if noise continues to record a video showing display and noise. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near North Royalton, OH 44133
David R
Job Details: 09/14/2021
Replaced both gasket and bottom door seal. Tested in diagnostics. No leaks or no wet spots. Good. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Lakewood, OH 44107
Gabriel P
Job Details: 09/14/2021
"Customer needed cup water fill .use money he paid for the new balance he owe 143.69 ordering part ; ordrng 1 W10435665 (Cup water fill), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL304EBS02
Near Cleveland, OH 44102
Gabriel P
Job Details: 09/14/2021
"When arrive did not hear noise but I was still going to replace it try taking unit out but it was stuck in cabinet like if it was force in customer the side to take it out him self so if he damage something is hes fault and he did took unit out Replace fan ,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Strongsville, OH 44136
David R
Job Details: 09/14/2021
Replaced with epoxy repair kit. Good. Op test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS1
Near Strongsville, OH 44136
David R
Job Details: 09/14/2021
"Cc unit squeaking to op rack when pulling out with some weight. Confirmed. Ordering rack tracks and adjusters if needed. No return date at the moment, customer will be going out of town soon and might not be home and will contact us to see if anything is available once they receive the parts. ; ordrng 1 W11259785 (Adjuster left) and 1 W11259786 (Assembly right) and 2 WPW10546503 (Adjuster)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV00
Near Westlake, OH 44145
Marie V
Job Details: 09/14/2021
"Cc that the ice maker is not working. Confirmed. Took temps fresh food section 35* and 40* and freezer at -2. Found wires broken at the hinge. Unit will need new freezer door. Cust will call back if they want to continue.; ordrng 1 LW11089000 (Dark Stainless door), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR COOKTOP ELE
Model JGD8345ADB
Near South Euclid, OH 44121
Jason N
Job Details: 09/14/2021
Cc unit left rear burner not igniting properlyCustomer states the left rear burner takes a few seconds to ignite and when it does the flame whooshes. Checked all burners for proper operation. Left rear burner does take an additional few sparks to ignite but does not seem to be operating improperly. Spark checked good. Advised customer unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Oberlin, OH 44074
David R
Job Details: 09/14/2021
"Cc drain pump wont stop humming, even after unplugging it. Plugged in, drain kicked on. Held start/pause button 5-10 seconds to cancel. Ran diagnostics, good. Found 2 coins stuck under wash plate and a little scrapping from spinning, replaced belt from t/s. Tested. Good. Op test ok. ; used 1 WPW10006384 (BELT) from stock"
We serviced a
MAYTAG DRYER
Model DE7600
Near Shaker Heights, OH 44122
Manny
Job Details: 09/14/2021
"Cc unit taking too long to dry. Found blower wheel spinning on shaft, back rollers, belt and idler pulley show deterioration, ordering rollers, pulley, belt and blower wheel. So parts showing out of stock, office to contact to reschedule. Please place customer in cancellation list.; ordrng 1 Y303836 (Blower wheel) and 1 WP6-3037050 (Idler pulley) and 1 WPY312959 (Belt) and 2 12001541 (Rollers)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Cleveland Heights, OH 44118
Manny
Job Details: 09/14/2021
Replaced freezer door tracks led module in refrigerator compartment and light bulb I. Freezer. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Avon, OH 44011
Marie V
Job Details: 09/14/2021
Replaced belt and ran unit on high speed spin. Op test ok
We serviced a
KENMORE REFRIGERATOR
Model 106.4115321
Near Lakewood, OH 44107
Gabriel P
Job Details: 09/14/2021
Replace fridge light opt test ok
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WZF34X16DW06
Near Lorain, OH 44053
Marie V
Job Details: 09/14/2021
Cc that the unit will not power on. Confirmed found power cord damage. Took pics. ; ordrng 1 W11293512 (Power harness)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Euclid, OH 44123
Corina B
Job Details: 09/14/2021
CC that there are no lights and it does not work. Confirmed. Found the lights on the ui not lighting up. Will need a new ui and control. Office to reschedule. ; ordrng 1 WPW10475780 (Ui) and 1 W10595568 (Control)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesterland, OH 44026
Jason N
Job Details: 09/14/2021
"Cc unit not advancing past rinse cycleRan diagnostics, found code f8e1 for no/long fill. Ran auto test, found no cold water coming in. Checked water pressure in from house supply, good pressure. Unit needs inlet valve. Replaced using truck stock part. Tested both hot and cold functions, then ran auto test. All functions passed. Op test good. ; used 1 W11210459 (VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Ashtabula, OH 44004
Dan H
Job Details: 09/14/2021
"Customer complaint that when using extra power button unit starts agitating before water fills, advised customer that per service pointer W11499341 this is normal operating procedure for this unit, unit is operating as designed"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Lorain, OH 44053
Marie V
Job Details: 09/14/2021
Cc that the light will not shut off. Confirmed unit will need main control. Relay stuck on.; ordrng 1 W11391714 (Control) and 1 8206232A (Bulb)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE00
Near Elyria, OH 44035
Gabriel P
Job Details: 09/14/2021
"Found unit low on refrigerant compressor is good she will need evaporator and dryer filter gave estimate Customer will not fix ; ordrng 1 W10836706 (Evaporator) and 1 W10843121 (Dryer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Euclid, OH 44123
Joe O
Job Details: 09/14/2021
Cc: not heatingFound unit only receiving 120 v at terminal block. Checked power at outlet. Found 230v. Topped side of outlet lost 120v. Need electrician
We serviced a
WHIRLPOOL DRYER
Model LGR4634DQ0
Near Lakewood, OH 44107
Corina B
Job Details: 09/13/2021
Replaced the sensor. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Willoughby, OH 44094
Jason N
Job Details: 09/13/2021
"Cc unit making a clicking noise, not washing. Ran diagnostics, found code f7e6 for motor fault. Checked under unit found shifter arm disconnected from splutch yoke. Per service pointer W11531483, replace shift actuator. Replaced using truck stock part. Ran auto test and calibration. Op test good. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Cleveland Heights, OH 44118
Jason N
Job Details: 09/13/2021
"Cc unit door not sealingFound upper part of door not sealing to cabinet. Door is warped. Unit needs new door. Part not showing in stock from Marcone, even so advised customer it could be anywhere from 4-8 weeks, and to call office to schedule when door arrives. ; ordrng 1 W10746780 (Door)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Elyria, OH 44035
Angel
Job Details: 09/13/2021
Ui and control board were replaced opt test no good. Tried to start unit and it will not want to start tried disconnecting connectors from the control board but nothing and it wont let me go into diagnostics. Called BJ went through the same steps but nothing recommended me to call whirlpool techline.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Cleveland, OH 44109
Manny
Job Details: 09/13/2021
"Cc unit didnt drain, customer also stated that she loaded unit when she came back to it the next day she realized that the unit didnt drain, the load was large enough that could throw the unit off balance. Ran diagnostics and calibration no issues found, I asked customer for 4 large towel to run and was and spin and drain test, let the towels get really wet anderen unit started the wash cycle I cancel and switch to drain and spin, all functions pass, inform customer that 5 fo 7 leg towels is a full load also advise of arranging the items in the tub and if out of balance occurs to pause unit rearrange item and resume cycle. Was sitting in the truck filling up the information in the pvr customer came to my window and told me that the unit had stop again and if I can come in and take a look b4 I leave, confirmed that unit did stop cause by a off balance load, reset it the unit customer asked if I can stay for the duration of the drain and spin cycle to make sure everything was ok be I leave. Opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Middlefield, OH 44062
Brian M
Job Details: 09/13/2021
Installed sump assembly OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Middlefield, OH 44062
Brian M
Job Details: 09/13/2021
Cc unit not functioning properly Reseated connections On control OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near Brooklyn, OH 44144
Marie V
Job Details: 09/13/2021
Replaced control and UI. Ran calibration and auto test. Op test okBrought core for return ; O-emld tckt
We serviced a
GE REFRIGERATOR
Model GFE29HSDESS
Near Cleveland, OH 44109
Marie V
Job Details: 09/13/2021
"Cc that the unit did a noise and it stopped and its been a week since. Took temps 43* on fresh food section and 3* on freezer. Ran diag steps ,47, 48, 49, 50, 51 , 52 and 61, all components tested good. Advice cust to take a video if the noise comes back but for now unit is working as designed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Cleveland Heights, OH 44118
Jason N
Job Details: 09/13/2021
Installed filter head/reservoir. Ran water dispense test. Good pressure and steady stream. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Painesville, OH 44077
Joe O
Job Details: 09/13/2021
"Cc: freezer led out, ff lights dimReplaced freezer led. Op test okScode: S191AQ covers parts and labor(freezer led only); used 1 W10695459 (LED MODULE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near University Heights, OH 44118
Jason N
Job Details: 09/13/2021
"Cc unit not draining Customer stated unit left water at end of cycle, stated he could not get it to drain out. Plugged in unit, unit immediately started draining out. Ran diagnostics, no codes stored. Ran wash cycle then cancel drain. All functions normal. Retested several times, filling and draining out unit. All tests good. Could not duplicate an issue with unit at this time."
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW0
Near Shaker Heights, OH 44122
Jason N
Job Details: 09/13/2021
"Cc unit going offbalance, not spinning out clothing all the timeRan entitlement for unit, showing 60mo. Warranty.Ran diagnostics, found code f2e1 for Ui stuck button. Ran auto test, when in spin, slightly grinding noise. Checked unit unit, found oil leaking from gearcase. Unit needs gearcase. Tub also dropping down a bit while filling with water. Also ordering suspension springs. ; ordrng 1 W11455453 (Gearcase) and 1 W11130359 (Suspension springs) and 1 W10734521 (Slider)"
We serviced a
MAYTAG DRYER
Model MDE9700AYW
Near North Royalton, OH 44133
David R
Job Details: 09/13/2021
"Cc unit display not coming on. Found control loud humming, not sending voltage to UI. Let customer know 35001154 UI control discontinued, if that shorted out as well. As of today ordering main control to repair. ; ordrng 1 WP35001153 (Main control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Elyria, OH 44035
Angel
Job Details: 09/13/2021
Ui and control board were replaced opt test no good. Tried to start unit and it will not want to start tried disconnecting connectors from the control board but nothing and it wont let me go into diagnostics. Called BJ went through the same steps but nothing recommended me to call whirlpool techline but they were in training till 4:00. Explained to customer and they said they were gonna call whirlpool to give them the complaint to see what they can do for them.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44111
Marie V
Job Details: 09/13/2021
"Cc that the unit will stay stuck on spin. The light on the control . Ran diag no error codes . Unit is making a noise coming from belt. Detergent is not HE , it will cause unit to oversuds and it can pause the unit. Advice cust to replace detergent and that 1-2 tablespoons of detergent is enough to wash the clothes and that 6-7 bath towels = a full load.; ordrng 1 WPW10006384 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Cleveland Heights, OH 44121
Corina B
Job Details: 09/13/2021
"CC that the right door does not close. Confirmed. Found the bottom of the door cracked. Will need a new door. ; ordrng 1 LW10413519 (RT door), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
GE REFRIGERATOR
Model CFE28TSHLSS
Near Mentor, OH 44060
Joe O
Job Details: 09/13/2021
"Cc: buzzing/humming noise, freezer door sticking shutCustomer stated the unit sounds like its working extremely hard to run. Found error codes 105(condenser fan cannot reach target rpm) 713(freezer door open for 15 mins) 714(freezer door open for 60 mins) 304(freezer temp exceeded 25 degrees) 203(5 consecutive extended ff defrosts) 709(check paddle switch and wiring) 201(ff defrost heater timed out) 202(5 consecutive freezer dented defrosts). Found freezer door will not open. Found freezer evap thermistor reading 655 degrees. Found ff evap fan excessively loud. Needs freezer evap thermistor and ff evap fanCustomer will have to shut unit off 48 hours before return visit to hopefully allow freezer door to open.; ordrng 1 WR55X10025 (sensor,temp ff) and 1 WR60X29099 (refrigerator fresh f), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Wickliffe, OH 44092
Joe O
Job Details: 09/13/2021
"Installed sump assembly, and spray arms. Ran test cycle. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Warrensville Heights, OH 44128
Jason N
Job Details: 09/13/2021
"Cc unit leaking and not advancing past sensing,Customer stated unit leaks all over her floor and never started the wash cycle. Found drain hose laying on floor. Customer did not notice. Repositioned drain hose up onto wash tub next to unit and secured. Ran auto test, no leaks, all functions passed. Started normal cycle. Unit filled and started wash cycle. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW6400SW1
Near Beachwood, OH 44122
Corina B
Job Details: 09/13/2021
"CC that the unit is leaking. Found the dispenser is leaking. Bearings are loud. Will need a dispenser and bearings. Part is nla for dispenser. ; ordrng 1 8564976 (Dispenser) and 1 W10435302 (Bearing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Bedford, OH 44146
Corina B
Job Details: 09/13/2021
Replaced the control. Heated oven to 350*. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Amherst, OH 44001
Angel
Job Details: 09/13/2021
Cc that it takes to long to dry. Verified and unit is heating properly check voltage was at 238vac fuses were good unit was cycling to 167* and turning back on at 127* so thermostat was good air flow was good. Recommended customer to use lighter loads for the clothes to have space to tumble around the basket. Unit is working as designed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Euclid, OH 44117
Joe O
Job Details: 09/13/2021
Installed door. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Lyndhurst, OH 44124
Joe O
Job Details: 09/13/2021
Installed control. Steamed out ff evap. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Strongsville, OH 44149
David R
Job Details: 09/13/2021
"Cc unit is frosting and defrosting causing lots of problems, sometimes ice building up in FZ draws, then defrost, Front UI not working half the time. FZ handle broken. Found the deli control not working, opened up and looked underneath, full of water, wires broken. Causing all problems. Will need FZ handle, Deli control and door, ui, man control, harness. Took pics of all ice building up. Will need to steam all Ice in FZ and if any build up Ice in FF. Will take time to do. About 2-3 hours. Ordering FF evap fan motor and harness in case needed **Setting as 3 count** requesting double labor as well, ; ordrng 1 WPW10675033 (Main control) and 1 W11087438 (FF evap fan and harness) and 1 W11488944 (FZ handle) and 1 W10815668 (Deli Door black s) and 1 W11170612 (Harness)"
We serviced a
KENMORE REFRIGERATOR
Model 596.765195
Near Lorain, OH 44055
Angel
Job Details: 09/13/2021
"Cc that unit was not cooling at all. When i walked in the had been unplugged already so could not take proper temperature verified compressor and its only pulling .66 amps which is too low called BJ to confirm and asked me to wait for a few minutes to see if the evap gets a frost pattern and it didnt has a leak in the low side will need evap compressor and filter drier. Gave estimate to customer and they will not fix. Do not order parts.; ordrng 1 12002041 (Evaporator) and 1 W10309989 (Compressor) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
ESTATE DRYER
Model TEDX640PQ1
Near Bedford, OH 44146
Jason N
Job Details: 09/13/2021
"Cc unit not starting, something wrong with door switchFound door switch lever broken. Unit needs door switch. Replaced using truck stock. Ran dryer op test, good operation and heat, op test good.; used 1 WPW10569603 (DOOR SWTCH XXACADEMY RETURNX) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMV9186WS2
Near Lakewood, OH 44107
Marie V
Job Details: 09/13/2021
"Replace grilled vent and bracket control. Notice that the plastic on the panel where week. When replaced bracket not all of them are in place , is also broken. When told cust he said that the microwave is not working. Unit will need new panel. Too much grease all over causing a spark. Advice cust to not to use until is repair. ; ordrng 1 W10310715 (Control-panel) and 1 WPW10259219 (Control)"
We serviced a
WHIRLPOOL WASHER
Model LXR7133JQ0
Near Garfield Heights, OH 44125
Corina B
Job Details: 09/13/2021
"CC that there is grease spots on clothes. Confirmed. Found the gearcase leaking oil. Will need a new brake gearcase and clutch. ; ordrng 1 W10820043 (Brake) and 1 285785 (Clutch) and 1 3360629 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KODE500ESS00
Near Kent, OH 44240
Brian M
Job Details: 09/13/2021
Installed fans and temp sensor Ran test bake OP Test Ok
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Lyndhurst, OH 44124
Joe O
Job Details: 09/13/2021
"Installed control and thermostat. Found light still on. Ohmed out door switch from control, found door reading open. Continuity tested harness. Needs latch assembly and door latch harnessLatch assembly out of stock. Office to reschedule; ordrng 1 W10883049 (latch-door) and 1 W11132989 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Pepper Pike, OH 44124
Joe O
Job Details: 09/13/2021
"Cc: buzzing noiseCustomer stated noise always happens in rinse cycle. Customer showed audio of sound. Unsure from audio what noise is or where its coming from. Ran auto test, could not duplicate noise. Ran rinse and spin. Could not duplicate issue. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FKS01
Near Westlake, OH 44145
David R
Job Details: 09/13/2021
"Cc unit FF is not cooling but FZ is good. No fan in FF but does have damper. Damper is open, no cold air coming through. Found in FZ cannot feel fan blowing cold air. Found a little bit of ice build up but fan is not running. Comes as whole kit. Ordering.**setting as 3 count just in case a lot of ice build up ; ordrng 1 8201589 (Motor evap kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Aurora, OH 44202
Brian M
Job Details: 09/13/2021
Cc no cool after 2 days Finally found leak in ff evap at factory joints Needs evap ; ordrng 1 WPW10643261 (evaporator)
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near Aurora, OH 44202
Brian M
Job Details: 09/13/2021
Cc of noise Found idler seized on shaft Replaced using truck stock OP Test Ok ; used 1 279640 (PULLEY-IDR) from stock
We serviced a
GE REFRIGERATOR
Model GSH25JSTCSS
Near Westlake, OH 44145
David R
Job Details: 09/13/2021
"Cc unit not getting water from dispenser. Took off back to look at dual valve. Water coming into unit good, going through filter, good. But when valves activate, no water. Ordering valves. ; ordrng 1 WR57X33326 (Dual valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bedford Heights, OH 44146
Jason N
Job Details: 09/13/2021
"Cc unit not draining out, fault code. Customer stated unit will not fully drain out and fault code will display. Ran diagnostics, found codes f0e3 for overload, f0e5 for offbalance load and f9e1 for long drain. Ran auto test, all functions passed. Filled tub then ran manual drain out. Drain pump intermittently draining until no water remaining in tub. Replaced drain pump using customer supplied pre Id part. Reran ran fill and drain test, drain pump operation good. Op test good."
We serviced a
FRIGIDAIRE RANGE
Model FGGF304DPFF
Near Lakewood, OH 44107
Marie V
Job Details: 09/13/2021
Cc that the bottom oven is not heating. Confirmed found week igniter. Replace from T/S and preheated unit. Pass. Op test ok; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF05
Near Cleveland, OH 44125
Corina B
Job Details: 09/13/2021
Replaced the ui and paddles. Brought core back for return. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Lorain, OH 44055
Angel
Job Details: 09/13/2021
"Cc that unit is not washing the clothes or spinning them out. Verified and ran diagnostics and found error code F7E6 MOTOR FAULT, F0E5 OFF BALANCE LOAD DETECTED, looked under unit and shifter was out of place. Replaced shifter ran calibration and auto test unit agitating, and spinning as should. Opt test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Beachwood, OH 44122
Corina B
Job Details: 09/13/2021
"CC that the ice maker is not working and the light in the ff section is dim. Confirmed. Fz 0 ff 37. Checked the wires at the door, good. Cycled ice maker, cycled. Found the ff top back light dim. Will need a new ice maker and led ; ordrng 1 W11130208 (Led), used 1 WPW10756907 (Ice maker), and 1 SHIPPING (shipping and handling) from stock"