"Cc unit not doing anything, humming sound. Explained unit went into a drain lock out mode, constant drain. Hold cancel 5-10 secs. Unit will cancel out mode and work normally. Ran diagnostics, no error codes. All components working. Ran calibration. Good. Ran a normal cycle to test, good. Op Test Ok."

"Cc unit not doing anything, no light, electrical smell. F1E1 main control fault, F9E1. Solid like on control, open drain pump. Shorted control as well. Ordering control, harness and drain pump. ; ordrng 1 W10438123 (Control) and 1 WPW10276397 (Drain pump) and 1 WPW10297440 (Harness)"

"Cc unit not making enough iceCustomer stated unit is still not making ice on a regular basis. Checked temperatures in freezer section, reading 11 degrees. Checked frost pattern on evaporator, frost pattern seemed a little thin on the last 1/2 of the evaporator coils. Tapped system, found low side at a 4 in/hg vacuum. Unit has the start of a refrigerant leak, will need sealed system repair. Parts not not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11546692 (Evaporator) and 1 W11580057 (Compressor) and 1 W11109499 (Filter drier)"

Installed element. Tested. Op test ok

"Cc unit not starting, only making a humming noise, found unit in a emergency drain, cleared drain and ran diagnostics cycle, no codes found, ran test cycle, opt test ok"

"Cc the unit is not cold. Confirmed. Ff 60 Fz 20. Found a big ball of ice and a few coils covered. Will need an evaporator and compressor. Compressor is under 10 warranty. Cust does not want to repair at this time. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor), used 1 SHIPPING (shipping and handling) from stock"

"Found bearings on roller squeaking replace from t/s opt test ok ; used 1 4392067 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"

Installed ui OP Test Ok

"Cc unit upper rack broken and unit will sometimes not start cycleRan diagnostics. Found code f2e1 for Ui stuck button. Found pressing start and closing door causes unit to cancel cycle. Unit will then start a cancel drain cycle. Unit is mounted too close to top plate, interfering with console controls. Lowered unit using adjustment legs. Ran several test cycles, unit starting each time properly. Installed updated adjuster kit. Rack operation test good. Op test good."

"CC that there is a noise with a bang. Fz 3 ff 42. No water to unit ice maker was on. Cycled the ice maker ran test 121 opened and closed the damper. Turned icemaker off and removed the arm. Not hearing the noise. Compressor starts. No unusual noises. Advised cust if still hearing the noise could be the damper. Opt test ok. ; ordrng 1 WPW10594329 (Damper), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit not working properly, ran diagnostics no codes found, ran test cycle it goes through with no errors, ran normal cycle and drain and spin no issues there, unit is working as designed, showed customer how to use the unit properly, she stated that she didnt know she had to press the start button to start the cycle. Had her start a cycle, opt test ok"

Replace panel.opt test ok

"Installed vent assembly. Ran wash test for several minutes, no leaks found. Op test good."

Cc front panel not working Found panel to be not making selections Panel is NLa ; ordrng 1 99002095 (Ui)

Cc: not washingFound error codes f2e1(stuck key) f5e3(lid unlock fault) f5e2(lid lock fault). Found unit not sensing lid. Lid lock failed. Replaced lid lock. Ran auto test and calibration. Op test ok ; used 1 W11307244 (DOOR LOCK) from stock

"Installed hinges, and cams. Unit is sealing. Op test ok"

Fz10 ff 37* Replaced the harness and control. Brought core back for return. Steamed out the evaporator. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

"Replace top and all other parts,opt test ok"

"Werent confirmed, had AP call, customer confirmed. Went to appliance store, no one there, no lights on. Owner of store came up at the same time, said he wants to reschedule and he will call in to reschedule what date he wants. Let Maddie know, writing down for documentation. ; O-emld tckt"

"Cc unit not making ice no water dispensing and frost in fridge Found control board not sending proper voltage to ui to dispense and found control not sending power to ice maker Needs ui, main control and power supply boards ; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Installed LED modules. Illumination restored to unit. Op test good.

Installed fan blade. Op test ok

Replaced the heater. Started a cycle no leaks. Opt test ok

Replaced Right door FF gasket. Leg closed for 30 mins to form correctly to cabinet. Good. Op Test Ok.

Im control and ui OP Test Ok

"CC that there is water leaking with the water being off. Confirmed. Found the drain hole blocked with ice, steamed out the drain hole and put a wire around the heater. Opt test ok. Advised cust to replace the Plastic waterline with a copper or braided flex line."

"Replaced the heater. Started a cycle, no leaks. Opt test ok"

Replaced the gasket. Opt test ok

"Cc: not workingCustomer stated unit would not complete the rinse cycle and clothing would be soaked with little water remaining in tub. He stated after that started happening the unit tripped the gfi outlet, now every time the unit is plugged in it trips the outlet. Found signs of leaking from gearcase. Found stator and rotor rusting out. Found drain pump reading out of range. Disconnected drain pump, plugged unit in unit did not trip outlet. Needs drain pump, gear case, and statorCustomer does not want to repair at this time ; ordrng 1 W10876600 (drain pump) and 1 W11393685 (Gearcase) and 1 W10754158 (motor stator), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit lower oven locked Customer stated they went to use the lower oven and were not able to open the door, was locked. Found lock hook just over enough to interfere with door, was not fully locked. Pushed door lock over and opened door. Ran manual lock functions through diagnostics, lock is working properly. Ran clean cycle, both oven doors locked and engaged lock microswitch. Canceled clean cycle, both locks returned to home position. Op test good."

"Replaced, burner and valve, also ignitor while replacing found a loose connection on it. Replaced from t/s and new igniter was defective, had to replace twice. Put a small skillet on oven and preheated unit to 350*. After preheat waited 15 min and then took temp. Unit finished preheating at 2:43 verify temp at 2:58 skillet was at 341*. In range also took video when taking temps. Op test ok; used 2 12400035 (IGNITER) from stock"

"Installed new heater, op test good"

"Ran entitlement and unit is under warranty, cc unit leaks on left side, ran test and water coming from inlet diverter, unit will need inlet diverter; ordrng 1 W11535094 (Inlet)"

"Cc that the power cord burned out they have replaced the extension but wants to make sure everything is ok. Verify power at the outlet good. Unit was connected to an extension strip cord. Advice cust that unit needs to be connected directly to the outlet. Replaced power cord because it was damage as well. Took panel off, no signs of burning or shorted wires.op test ok; ordrng 1 Lowes (Power cord)"

"Cc that the unit is not making ice. Confirmed. Unit cycles good. No water comes in. Found line pinched in the back side previous repair. Corrected issue, cycles ice maker it filled with water. Op test ok"

"Cc that the dispenser and ice maker is not getting ice. Confirmed. You press paddle and valve hums, getting 60V. Voltage comes from ui to valve. Ui shorted out while diagnosing it. Explain cust will need new ui. Paid parts and sc. ; ordrng 1 5304527931 (Ui), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the ice maker is making ice super slow. Only few cubes in 3 days. Took temps 0* on freezer, 35* fresh food section and 12* inside ice maker box. Ran step 56 for ice maker error codes E5 Ice maker thermistor is bad. Also water line frozen. Step 19 for heater, good 117V, correct ohms on heater 4.9kohms , . Ice level sensor pass. And ice maker fan is working. Unit will need new ice maker. Replaced from t/s , cycled. Op test ok; used 1 W11294907 (ICEMAKER) from stock"

"Replaced light switch , opt test ok"

"Shield came off replace shield and two bigger size screws,also ran normal cycle,opt test ok show customer it was working"

"Installed new control, op test no good , new control burst into flames when washer was started; ordrng 1 W11543997 (Cntrl)"

"Customer complaint that unit is not making ice, found ice maker not calling for water, unit needs new ice maker ; ordrng 1 4317943 (Ice maker)"

"Customer complaint that right side wheel just flops around, found axle missing, installed new axle , op test good"

"Customer complaint of popping noise, customer started bake for 350 degrees, noise is element mounts expanding, unit is operating as designed"

"Customer complaint that the drum is not turning, found new style shifter disconnected from cam, installed new old style shifter , op test good ; used 1 W10913953 (ACTUATOR) from stock"

Cc that the latch is broken. Confirmed. Replaced latch. Ran auto test. Op test ok

"Replaced console, ran auto cycle, opt test ok"

Installed temperature switch. Ran test cycle. Op test ok

"Cc unit leaking. Bellow good all around, took off valves to check and look, no leaks, good, no blockage. Took off back cover as well, checked all around, drain hose, drain pump. Filled unit up pass halfway in tub. Let sit for 5 mins, drained, no leaks upstairs or downstairs. Showed customer no leaks under unit away from wall. Unit is good. Op Test Ok."

"Cc: dead, no operationFound loose connection. Re seated connection. Unit powered up, and started. Op test ok"

"Cc unit making squealing noiseVerified squealing noise from unit, found belt idler pulley starting to wear. Replaced using truck stock part. Lubricated support rollers. Ran dryer test cycle for several minutes. No abnormal noise heard, op test good. ; used 1 DC93-00634A (IDLER PULLEY) from stock"

"Installed new door, op test good , customer needs emblem, customer can install ; ordrng 1 W10839793 (Badge)"

"Installed blower fan and sensor. Ran bake test to 350 degrees. All fans operating properly, no fault codes appeared. Op test good."

"Customer complaint that unit is not starting, started normal wash cycle, unit filled and began washing, ran diagnostics no error codes found, unit is operating as designed"

"F3e3 Inlet Water Temperature Fault f9e1 Drain Pump System Problem - Long Drain f2e2 HMI Disconnected f0e7 Load Detected When Running Clean Washer Cycle. Drain pump 20.4 ohms. Drain pump is stuck on. Found oil leaking on the gearcase. Will need a new control, slide, pump and gearcase. Office to reschedule appointment ; ordrng 1 W11419171 (Control) and 1 W11449841 (Gearcase) and 1 W10734521 (Slide) and 1 W11396717 (Pump) and 1 W10902814 (Washplate)"

"Cc unit bake will preheat but will not spark again. Valves test good. Customer had just previously replaced bake ignitor last 2 weeks. Customer has spark module they want replaced. Replaced, ran 200, then 350 bake. Ignitor is coking on and cycling. Good. Op Test Ok."

"Replaced motor, control, pump, harness. Ran diagnostics, calibration. Have laid inside, running normal cycle. Good. Op Test Ok."

"Cc that the unit is leaking at the front, usually close to the end of the cycle more like on the rinse. Started a rinse cycle , found both spray arms clogged. Cust will call back if they want to continue.; ordrng 1 W11101428 (Spray arm) and 1 WPW10448645 (Arm), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that oven is not working, confirmed, igniter is not glowing, igniter is receiving 120vac , unit needs new igniter ; ordrng 1 5304509706 (Igniter), used 1 SHIPPING (shipping and handling) from stock"

Cc unit scrap marks on lower drawer caused during last repair.Found marks in question on lower drawer sides are actually some sort of sticky brown substance. Able to scrap off with fingernail. Customer claims it wasnt there before service. Used adhesive remover with cloth to clean off drawer. No damage to drawer found. Snapped pics of before and after cleaning.

"Customer complaint that unit is not powering on, confirmed, found power wire connection burned/melted, removed connector and used wire nut to repair broken wire, op test good"

"CC that the warm water is not warm enough and a loud noise when starting. Tested the water valves, correct. Filled the washer with warm water 86*. Called BJ and to meet government Energy this is correct temperature. Advised cust to use hot water for the cycles. Was 102* on a normal cycle. Opt test ok"

Not the correct house. She lives in Parma heights not brookpark. Parts were picked up by fedex. ; O-emld tckt

Installed heater OP Test Ok

"Cc: not cleaning properlyCustomer stated black crud in unit. Stated he has tried cleaners and other remedies and continues to get debris. Found a lot debris of build up inside dishwasher. Found drain tube is black from debris build up. Ran test cycle. Found spray arms are functioning. Unit has good spray pressure. Found cold water at start of cycle. Advised customer to run hot water at sink prior to starting unit. Advised to ensure garbage disposal is never backed up because water can syphon back into dishwasher. Canceled cycle. Ran hot water at sink. Unit filled with hot water. Ran diagnostics test cycle to reset heater. Found error codes f6e2(fill valve electrical problem) f7e1(no heat) f10e1(fill valve electrical problem) f3e3(failed calibration). Unit functioning as designed. Advised customer to completely eliminate all build up sump, drain hose, and all other tubing would have to be replaced. Found unit not heating. Element open. Built estimate for sump, drain hoses, manifold, spray arms, feed tube and elementCustomer does not want to repair at this time ; ordrng 1 WPW10482480 (pump&motor) and 1 8269144A (drain hose) and 1 WPW10491331 (spray arm) and 1 WPW10545278 (drain hose) and 1 WPW10340741 (tube-feed) and 1 WPW10340542 (manifold) and 1 WPW10498900 (spray arm) and 1 W10518394 (heater), used 1 SHIPPING (shipping and handling) from stock"

Cc: noise during cycleRan auto test. Found high pitch screeching during spin. Checked stator and rotor. No signs of rubbing. Could not remove wash plate. Wash plate needs cut or broke out. Needs wash plate and gear case; ordrng 1 W11393685 (Gear case) and 1 W10902814 (washplate)

"Installed new control, op test good"

"Cc that the unit is not turning the drum. Found unit had the heater touching ground. Corrected issue also thermal fuse was blown. Explain cust that they need to call company to clean up the vent. Vent is clogged, took video and showed cust. Replaced thermal fuse from t/s and tested unit. Op test ok; used 1 WP3392519 (THERMAL FUSE) from stock"

"Replaced the heater. Started a cycle, no leaks. Opt test ok"

"Cc unit not washing properly like skipping cycles. Ran diagnostics, found codes f0e3 for offbalance load, and f0e5 for overload. Ran auto test, all functions passed, no issues found. Advised customer on load sizing and how to rearrange load if off balance situations arise. Unit is working as designed at this time."

Marcone keep sending wrong part spoke to bj he will research the part that they need ; O-emld tckt

"Found ignitor weak giving estimate ; used 1 12400035 (Ignitor), and 1 SENIORDISCOUNT (senior discount) from stock"

"Replaced the heater. Started a cycle, no leaks. Opt test ok. Dishwasher is not secured."

"Replaced control, opt test ok, took first control sent customer stated packaging was open and the control was halfway out of the box when she received it, took in case we have to return it"

"Unit is working as designed, customer installed knob and everything is working properly, calling wpl techline to document, opt test ok"

"Cc handle is loose, for console with screw studs broken, unit will need new console, customer will not proceed with the repair.; ordrng 1 WPW10500175 (panel-cntl), used 1 SHIPPING (shipping and handling) from stock"

"Replaced the heater. Started a cycle, no leaks. Opt test ok."

"Cc unit needs updated heater element installed Installed updated heater element using customer supplied pre Id part per WP service pointer. Corrected install, as the unit was excessively leaning forward in cabinet space. Ran operation test. Op test good. Customer stated there is a corrosion spot on the bottom of the door panel. Confirmed. Quoted customer for panel replacement. Customer is contacting WP for repair authorization, since unit is just over a year old. ; ordrng 1 W11416790 (Door panel)"

"Repl control,and console ran calibration and auto test opt test ok"

Cc unit temperatures displaying improperlyFound user interface is missing several digits and some digits are dim. Unit needs user interface panel. ; ordrng 1 5304527930 (User interface)

Replace heater it was little hard but got it and replaced it

"Cc that door seal had fell off and they had reinstalled it, replaced door seal, opt test ok"

CC that the unit will hum and shut off. Confirmed. Found the hot water turned off. Turned the water on. Ran a calibration. Started a cycle. Opt test ok.

"Replaced heater, opt test ok"

"CC that the unit quits drying after 3 loads. Called t/l Steve raised the back legs to have the clothes hit the moisture sensor. jumped the moisture sensor out, let run after 3 minutes of running the control turned off. Did not have the jumper in well. Re-jumped the sensor stayed running. Sensor drying does not work well on small loads. Advised cust to use the time dry. Opt test ok"

"Cc unit leaking water after repair.Turned water on and ran test cycle, found water spraying from under inlet valve. Pulled valve and found new valve is missing rubber grommet, not sealing to housing. Customer still had old valve in box. Used grommet from old valve. Reinstalled and retested, no leaks. Op test good. No damage caused to property."

"Replaced heater, opt test ok"

Customer is turning icemaker off when bin gets full with ice and then it takes long time to fill back up advise her to leave icemaker on all times also found filter housing missing a part not allowing filter to come out ordering ; ordrng 1 W11162041 (Filter housing)

"Cc that the unit is not heating. Confirmed. Found heater open. Unit will need new heater with thermostat. ; ordrng 1 DC47-00019A (Heater) and 1 DC47-00015A (Thermostat), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the unit sometimes does not continue with the cycle or spin the cloth out, and some will work. Ran diag found error code f8E1 long fill no fill. Found drain hose line was going down with the weigh of the water. Showed cust why unit was working on some cycles and advise to put a bracket to have the drain from home adjusted to the wall. Op test ok"

"Cc that the oven does not works after a self clean before last visit., confirmed. You press bake and unit shows error of f3. Oven sensor issue. Verify ohms reading , is off. Unit will need new oven sensor. ; ordrng 1 12001656 (Sensor), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the unit is showing error code f8e4. Confirmed theres water at the float switch, removed all and found that water line was not tight enough, corrected issue and tested u it few times. Op test ok"

"Cc that the unit is not cooling and unit stopped making ice. Took temps 23* on freezer and 57* on fresh food. Ran diag, step 6 defrost heater bi-metal , 01, close. Verify amp draw while on diag, 465 . Good. Unit will need main control. Cust will call back.; ordrng 1 WPW10589838 (Control), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the unit is making a noise and is damage. Damage inside of unit. And doors on the outside. Took pics. Unit will need both doors, hinge. Also unit has a crack inside liner. Called whirlpool tech line they said have them call.; ordrng 1 LW10913407 (Door) and 1 LW10918659 (Door) and 1 W11505709 (Door hinge)"

Cc that the freezer is leaking. Confirmed . Found drain tube clogged. Removed unit and cleaned up drain from behind. Removed panel from freezer and stemmed out drain and found a piece of foam getting stuck. Cleared all out. Op test ok

Replaced heater. Ran diagnostics. Good. Op Test Ok.

Installed heater OP Test Ok

Cc glass shelfs cracked and makes noise Needs glass shelf Noise is air baffle No need for return visit ; ordrng 1 W11130202 (shelf-glas) and 1 W11130203 (shelf-glas)

"Cc had questions about noises. If needed can reference owners manual. Went through diagnostics, fans, damper, comp, icemaker, all normal sounds. Customer might be able to hear refrigerant going through system as well. Unit checks good. All normal sounds. Op Test Ok."

"Customer had POP 2/8/22. Cc unit sweating on gasket FZ. Remodeling house, unit has been in garage. Past couple days/weeks have been humid 90+ weather, unit can sweat because of the humidity. Let customer know. Changed test 40 to step 2 for heater. Customer said they should be moving the fridge in the house within the next couple weeks. Unit is working as designed. Op Test Ok."

Room 122 could not get access tenant not answeringHad to wait for contractorSiliconed freezer OP Test Ok