Service History 232 - Fred's Appliance

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Burton, OH 44021

Brian M

Job Details: 03/29/2021

Cc burner not centered Adjusted burner OP Test Ok

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTSQ3

Near Aurora, OH 44202

Brian M

Job Details: 03/29/2021

Installed pump OP Test Ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Chagrin Falls, OH 44023

Brian M

Job Details: 03/29/2021

Cc of no heat for drying Found no error codes Ran auto test heater is turning on Advised on jet dry and gave samples OP Test Ok

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HV4

Near Chagrin Falls, OH 44023

Jason N

Job Details: 03/29/2021

"Cc unit still making loading buzzing noise at beginning of cycle.Ran heat test, confirmed buzzing noise at start of cycle, goes away after a few seconds. Unit is heating properly, amp draw on unit is 16.6a. Called wp techline, Joel, check magnetron for damage to antenna, possible cap or diode. Check waveguide for burnt spots or pitting. Unusual that sound goes away after start of cycle. Pulled waveguide cover, no evidence of damage, cover clips broke, will need to replace. Ordering magnetron, cap and diode ; ordrng 1 W10818686 (Magnetron) and 1 W10850446 (H.v. Cap) and 1 W11256462 (Diode) and 1 W11193296 (Waveguide cover)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mentor, OH 44060

Jeff M

Job Details: 03/29/2021

Finger print proofs Coding is peeling off the stainless steel panel.; ordrng 1 W11461694 (Panel)

We serviced a

IKEA DISHWASHER

Model IUD8010DS2

Near Shaker Heights, OH 44122

Jason N

Job Details: 03/29/2021

"Cc unit burning smellFound food debris burnt onto heater element. Cleaned off element. Ran diagnostics test in entirety. All functions normal, heater turned on, no burning smell found. Op test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Cleveland, OH 44102

Jason N

Job Details: 03/29/2021

Installed LH door hinge bushing. Door sealing properly. Op test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mentor, OH 44060

Jeff M

Job Details: 03/29/2021

Installed the new part op tested good.

We serviced a

MAYTAG DRYER

Model LDG9304AAM

Near Painesville, OH 44077

Jeff M

Job Details: 03/29/2021

The unit is not heating. After running the unit on time dry it eventually start igniting needs a new set of coils; ordrng 1 279834 (Coils)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ

Near Willoughby, OH 44094

Jeff M

Job Details: 03/29/2021

Installed the new part op tested good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS2

Near Shaker Heights, OH 44122

Jason N

Job Details: 03/29/2021

Installed drain hose. Ran wash test then cancel drain. Unit drained fully. Unit op test good.

We serviced a

WHIRLPOOL WALL OVEN

Model WOD51EC0HW01

Near Aurora, OH 44202

Brian M

Job Details: 03/29/2021

Cc lower oven lights not working Swapped bulbs still nothing Lights are controlled by control board Needs control boards ; ordrng 1 W11040197 (cntrl-elec) and 1 W11040198 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Cleveland, OH 44108

Jason N

Job Details: 03/29/2021

"Cc unit not filling again.Customer stated she ran several washes and then it did the same thing as last time, wouldnt start a cycle and fill with water. Ran diagnostics, no codes stored. Ran auto test, all functions passed. ; ordrng 1 Wpw100006384 (Drive belt)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Streetsboro, OH 44241

Brian M

Job Details: 03/29/2021

Part damaged Needs reordered ; ordrng 1 WPW10260246 (top)

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH53521HZ4

Near Aurora, OH 44202

Brian M

Job Details: 03/29/2021

Cc light out Found vent light blown Needs light bulb Customer to purchase and install

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Willoughby, OH 44094

Joe O

Job Details: 03/29/2021

"Cc: error codes, not drainingReplaced drain pump. Ran test cycle. Op test ok"

We serviced a

KITCHENAID OTR MICROWAVE

Model KMHC319ESS5

Near Cleveland Heights, OH 44118

Jason N

Job Details: 03/29/2021

"Cc unit caught on fire while running a bake mode.Called wp techline. Safety."

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS

Near Mentor, OH 44060

Dan H

Job Details: 03/29/2021

"Installed new control, op test good"

We serviced a

GE DISHWASHER

Model GDT695SMJ2ES

Near Wickliffe, OH 44092

Joe O

Job Details: 03/29/2021

"Cc: not heating, bottle sprayer not functioningFound unit not heating. Found bottle sprayer is functioning. Heater circuit open. Found tco on heater circuit open. Reset tco. ran test cycle. Excessive suds in unit. Unit is heating. Op test ok"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Lakewood, OH 44107

Corina B

Job Details: 03/29/2021

"Cust showed pop, sent pic. CC that the unit does not get pass sensing. Found the cold water turned off. Turned the cold water on ran manual test for the hot and cold. Ran a calibration. Started a cycle. Optest ok."

We serviced a

GE REFRIGERATOR

Model GFE29HMECES

Near Oberlin, OH 44074

Marie V

Job Details: 03/29/2021

"When took unit apart found that was was too big when did look ups found another part that is correct and is cheaper, unit will also need UI will use the difference for the new part and will take fan whit me to return. I put 24.30 towards the UI.; ordrng 1 WR60X26866 (Fan) and 1 WR55X11144 (Ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Avon Lake, OH 44012

Corina B

Job Details: 03/29/2021

"CC that the ice maker is not working. Jumped ice maker, not cycling. Checked power from the control 120 volts. Will need a new ice maker; ordrng 1 WPW10300022 (Ice maker)"

We serviced a

GE DISHWASHER

Model GDT695SMJ2ES

Near Willoughby, OH 44094

Dan H

Job Details: 03/29/2021

"Installed new sump, wash motor, and diverter, op test good k"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Avon Lake, OH 44012

Corina B

Job Details: 03/29/2021

Replaced pump and motor. Started a cycle. Optest ok

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Avon Lake, OH 44012

Corina B

Job Details: 03/29/2021

CC that the unit is leaking. Found the tub leaning forward. Leveled the basket. Started a bulky cycles. Water is not hitting the tub ring. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full. Optest ok.

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Garfield Heights, OH 44125

Dan H

Job Details: 03/29/2021

"Installed new user interface, op test good"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC

Near Lorain, OH 44053

Gabriel P

Job Details: 03/29/2021

"Cc that dryer is not heating ,and found dryer setting on air dry explain him how to use temperature adjustment,opt test ok"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near South Amherst, OH 44001

Gabriel P

Job Details: 03/29/2021

Cc that theres black grease in tub. Verified and found no grease and verified under wash plate and unit and everything perfectly fine and clean. Opt test ok.

We serviced a

MAYTAG RANGE

Model MGR6600FZ1

Near Garfield Heights, OH 44125

Dan H

Job Details: 03/29/2021

"Installed new cooktop and left front burner head, op test good"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Elyria, OH 44035

Gabriel P

Job Details: 03/29/2021

Cc that they had thick black smoke coming from dishwasher and they explained that a spatula fell from basket and landed on the heating element causing it to melt and making it smoke. We ran a test on unit and everything is working as should. We called BJ and said that we can order the wash arm for the customer and customer said that they will install it themselves because of easy install of part.; ordrng 1 W10803178 (Wash arm)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Seven Hills, OH 44131

Dan H

Job Details: 03/29/2021

"Customer complaint that unit is not cooling properly and water leaking into fresh food section, freezer section temperature at -4 degrees, fresh food section temperature at 57 degrees, evaporator fan is not running, found air channel improperly installed jamming fan up, found evaporator drain tube clogged, cleared evaporator drain tube, corrected air channel, op test good"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Parma, OH 44134

Dan H

Job Details: 03/29/2021

"Installed new belt, op test good"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Sheffield, OH 44054

Gabriel P

Job Details: 03/29/2021

Cc that console is not doing anything its froze. Tried resetting ACU but nothing was working removed console to verify all connectors and were fine disconnected the one going from the ACU to the console and unit went into flood mode verified DC volts on harness to console and had 12.60 DCV reconnected back up to console and unit started working as should. Called whirlpool and spoke with Leon and he made us check the breaker box to see if each unit is in its own dedicated circuit which it wasnt and Leon said they will need to have both unit on there own dedicated circuit to avoid any electronic interference issues in the future. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near North Ridgeville, OH 44039

Marie V

Job Details: 03/29/2021

"Cc that the ice maker stopped working and then it started working again. Ran diag found error code of E2 motor lost position, will need an icemaker. Cust wants to see if we can help with the repair or use the sealed system labor money towards the icemaker replacement, he is on social security and the budget that he has is very short. And he is very happy with the company and that if he ever needs service on another appliance he will call us for service. ; ordrng 1 WPW10764668 (Ice maker), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW2730WS02

Near Lakewood, OH 44107

Gabriel P

Job Details: 03/29/2021

Verified issue again with the F8E1 and ran diagnostics to verify the rpm of the blower motors to make sure we will need to replace the lower one as well. Called whirlpool tech line and spoke with Bryan to guide us through how to get the rpm and speed of the blower motors in diagnostics but notified us that we wont be able to because it would need to be hot wired. He also told us that there is a service pointer about the F8E1 where the ui has to be replaced explained to customer and they said they will call whirlpool to try to get a authorization for the repair and give us a call with whatever info whirlpool gave them and if they want to continue with the repair; ordrng 1 W10617329 (Ui) and 1 WPW10273666 (Blower) and 1 WP74008369 (Probe)

We serviced a

WHIRLPOOL FREEZER UPRIGHT

Model WSZ57L18DM04

Near Avon Lake, OH 44012

Gabriel P

Job Details: 03/29/2021

Cc unit making a humming sound. Verified and found rear metal cover vibrating when compressor turns on. Called whirlpool and spoke with Leon and I was told thats normal operation the only thing we could do is apply mastic to the line on the compressor and condenser to keep from vibrating with metal cover. We applied the mastics to lines and reinstalled cover. Opt test ok. AT

We serviced a

MAYTAG DRYER

Model MDG9206BWW

Near Westlake, OH 44145

Marie V

Job Details: 03/29/2021

"Replaced blower wheel , cleared out lint from unit and oiled the rollers and pulley. Put everything back together tested unit. Op test ok"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT1835VS0

Near Parma, OH 44130

Marie V

Job Details: 03/29/2021

"Cc that the freezer isnt cooling properly. Took temps found 17* on freezer and 51* on fresh food section. Took freezer cover off found a block of ice but evap has good frost pattern, looks like unit isnt finishing defrost. Remove some of that ice because the ice stopped the fan from operating. Took kohms on defrost thermistor 4.6komhs Called Frigidaire tech line, told me that the thermistor is good that the unit has a restriction. Will need a sealed system work on it. Unit is R600. Also unit still under warranty we do not do Frigidaire warranty works. Advice cust to call them to continue with repair"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Westlake, OH 44145

Gabriel P

Job Details: 03/29/2021

Cc that the water on the fridge was tasting bad. Explained that whirlpool recommends the copper or pex water lines and not braded stainless steel lines because it can cause that issue and also since its a new appliance to wait at least to weeks and keep running the water until the taste from all the plastic lines in the fridge goes away. Opt test ok.

We serviced a

GE WASHER

Model GUD27GSSJ0WW

Near Grafton, OH 44044

David R

Job Details: 03/29/2021

"Replaced belt, test on spin mode, good. Op test ok"

We serviced a

AMANA DISHWASHER

Model ADB1400AGW1

Near Wellington, OH 44090

David R

Job Details: 03/29/2021

"Cc unit not heating, been like this a couple of months. No signs of damage on element. Went through diagnostics, no error codes. Ran all the way through diagnostics, heater came on at end. Called customer over, poured water onto heater, steam coming up. Heater is working properly. Correct power. Customer has rinse aid, turned level up. Advised of hi temp and heated dry option for best results per owners manual. Op test ok"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near North Ridgeville, OH 44039

David R

Job Details: 03/29/2021

"Part is damaged, took pics. Damaged in delivery ; ordrng 1 WPW10591570 (Motor pump wash)"

We serviced a

WHIRLPOOL WASHER

Model WTW5300SQ0

Near Cleveland, OH 44110

Joe O

Job Details: 03/29/2021

"Cc: not functioningFound unit will not spin or drain. Found lid switch worn. Jumped out lid switch. Clutch not grabbing. Needs basket drive assembly, lid switch, drive block, motor coupler, and scanner nutCustomer does not want to repair at this time ; ordrng 1 WP8318084 (switch-lid) and 1 W10820043 (brake & drive tube) and 1 285753A (coupling,motor) and 1 WP389140 (drive block) and 1 WP21366 (nut-spaner), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mayfield Heights, OH 44124

Joe O

Job Details: 03/29/2021

Cc: not startingFound customer was not hitting start button to start the unit. Advised customer on starting unit. Ran test cycle. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Olmsted Falls, OH 44138

David R

Job Details: 03/29/2021

"Replaced all parts. Getting ice but no crushed, checked and found relay stuck on main control. Ordering ; ordrng 1 W11043763 (Main control)"

We serviced a

AMANA RANGE

Model AGR5330BAW3

Near Cleveland, OH 44110

Joe O

Job Details: 03/29/2021

Cc: left rear burner not ignitingFound igniter was touching burner cap. Adjusted igniter. Tested. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL1

Near Gates Mills, OH 44040

Joe O

Job Details: 03/29/2021

Cc: not drainingFound drain pump broke. Replaced drain pump. Ran test cycle. Op test ok

We serviced a

KENMORE DRYER

Model 110.7094299

Near Cleveland, OH 44130

David R

Job Details: 03/29/2021

"Cc unit not heating. Found open thermal fuse. Different company changed about 6 years ago. Put wrong/different type of fuse on. Ordering fuse ; ordrng 1 WP3390719 (Thermal fuse), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Strongsville, OH 44136

David R

Job Details: 03/29/2021

"Cc bake not working correctly. Took off bottom cover to bake electrical. Element is started to crack all out. Will need new element. ; ordrng 1 W10779716 (Element), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ00

Near Gates Mills, OH 44040

Joe O

Job Details: 03/29/2021

"Cc: not making ice, not dispensing iceFound lower door harness wiring broken. Needs door; ordrng 1 LW10839911 (dor-fip), used 1 1OVRSZ (oversized shipping) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDM01TJBL0

Near Richmond Heights, OH 44143

Joe O

Job Details: 03/29/2021

"Cc: door falling openFound door links broken. Needs door links; ordrng 1 8194001 (mount,door balance), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Broadview Heights, OH 44147

David R

Job Details: 03/29/2021

"Cc unit is not heating, making loud noise. Inspected. Loud noise coming from transformer. Could be affecting voltage to mag as well. Ordering mag, cap, diode and transformer. ; ordrng 1 W10818686 (Mag) and 1 W11371266 (Transformer) and 1 W11256462 (Diode) and 1 W10850446 (Cap)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Avon, OH 44011

Marie V

Job Details: 03/29/2021

When inspected the top found scratches and a dent on it. Took pics. Reordering part. Did not schedule cust. We do not have ETA on part. Cust knows. ; ordrng 1 W11423769 (Top)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Highland Heights, OH 44143

Joe O

Job Details: 03/29/2021

"Cc: not filling, lid not lockingCustomer stated the unit will will a little then stop, also the lid lock does not come on at the start of the cycle. Advised customer lid does not lock until later in the cycle. Suspension checked good. Had customer show me how they start the unit in normal cycle. Advised customer theses units are not designed to fill completely. Unit is filling, washing and rinsing. Lid is locking during rinse. Ran drain and spin, could not duplicate issue. Op test ok"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Broadview Heights, OH 44147

David R

Job Details: 03/29/2021

Customer wants a whole new door. Let customer know it doesnt come as whole door. Individual parts. Customer wants new door. Doesnt want parts replaced. Let customer know to contact where they bought it from or Frigidaire to look for return or replacement. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Diamond, OH 44412

Brian M

Job Details: 03/29/2021

Cc led out Found freezer light to be the issue Had to use wire connections to reinstall new light due to leads breaking off inside OP Test Ok

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near North Olmsted, OH 44070

Gabriel P

Job Details: 03/29/2021

Cc that washer was not advancing cycles. We started to verify issue but had to move out the dryer from tight space to be able to work on washer and move washer out more because it was in a real tight spot. Ran diagnostics and found F0E5 off balance load and a F8E1 no fill long fill. Also tried doing a drain and spin and found that washer had a long drain hose installed and was shoved in the drain tube about 3ft in causing it to not drain properly and getting the F8E1 error code. Fixed issue for customer and ran a calibration and auto test and unit is working as designed. Explained to customer how to load unit and how much detergent to use when washing clothes. Opt test ok. AT

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Broadview Heights, OH 44147

David R

Job Details: 03/29/2021

"Customer was not here to explain complaint, different person here answered door. Found unit in pump out mode. Held cancel to cancel out mode. Found no fill long fill error code. Checked and found both valves are working in diagnostics and manual mode. Ran diagnostics, loud scrapping in spin. Found bad belt and cam. Replaced from t/s. Tested. Good. Ran diagnostics again and a drain and spin. Good. Ran calibration. Good. Tested normal. Good. Op test ok; used 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Painesville, OH 44077

Jeff M

Job Details: 03/29/2021

installed new part theres no change I called Whirlpool they transferred me to a senior tech advisor. He told me refrigerators will not work with the reverse osmosis no if ands or butts.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cleveland, OH 44102

Corina B

Job Details: 03/29/2021

"CC that the unit is not working. Found the drain pump is running. Ran diag F3E1 PRESSURE SYSTEM FAULT, F8E1 NO FILL, LONG FILL. Held start in to clear drain pump. Found pulley not engaging. Pressure hose is clear. Replaced the cam and control from t/s. Brought the core back for return ; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC), and 1 W10721967 (PULLEY) from stock"

We serviced a

MAYTAG DRYER ELE

Model MEDB200VQ0

Near Solon, OH 44139

Dan H

Job Details: 03/29/2021

"Installed new thermal cut off and thermostat , op test good"

We serviced a

GE MICROWAVE

Model Jvm1750dm1ww

Near Lakewood, OH 44107

Corina B

Job Details: 03/29/2021

"CC that the unit stays on when closing the door. Checked the door switches, good. Will need a main control. ; ordrng 1 WB27X10872 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDB8700AWS3

Near Lakewood, OH 44107

Corina B

Job Details: 03/29/2021

CC that the unit has the child lock is on and the green light is not on when done. Held the child lock button for 3 seconds turned off. Ran diag and a calibration. No codes. The green light came on after a calibration. Optest ok

We serviced a

SAMSUNG DRYER

Model DV393ETPARA/A1

Near Cleveland Heights, OH 44106

Corina B

Job Details: 03/29/2021

CC that the unit has a lot of dust and steams the room. Found the blower house not seated properly. Reseated the housing. Started the dryer let run for 10 minutes. Optest ok.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Parma, OH 44134

Corina B

Job Details: 03/29/2021

Replaced the washplate. Ran a calibration. Started a deep water wash. Optest ok.

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near Lakewood, OH 44107

Corina B

Job Details: 03/29/2021

"CC that there is a thumping noise. Checked the support and the idler pulley, good. Checked the blower wheel found lint in the wheel. Removed the lint. Started a cycle the idler pulley is squealing. Will need a dryer repair kit. ; used 1 SENIORDISCOUNT (senior discount), and 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

GE DRYER

Model GTD33EASK0WW

Near Chardon, OH 44024

Joe O

Job Details: 03/29/2021

"Cc: not runningFound when start Id pressed unit will not start. All fuses checked good. Tested unit with belt detached, and pushing belt switch. unit started and ran. Unit is running. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Solon, OH 44139

Dan H

Job Details: 03/29/2021

"Customer complaint that unit is not cleaning the dishes, ran diagnostics found f7e1(no heat) error code, place upright glasses in racks, ran test cycle, unit filled and began washing, incoming water temperature at 73 degrees, glasses filled, unit completed test cycle, heater is working, unit needs new control, advised customer to run hot water in sink before starting, part is out of stock so not scheduling return appointment ; ordrng 1 W11413274 (Cntrl)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS01

Near Chagrin Falls, OH 44023

Dan H

Job Details: 03/29/2021

"Customer complaint of strange gurgling noises, noise is refrigerant running through evaporator , advised customer that this is normal, unit is operating as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Lorain, OH 44055

Marie V

Job Details: 03/29/2021

"Took POP.Cc that the unit didnt want to start and that the motor sounds bad. Unit was unplugged . When plug unit in drain pump started going, canceled. RAn diag got error code of F0E5 off balance load detected. Everything under unit is good, no unusual noises or operation, Also unit is in a unleveled floor try to adjust the most. Advice use that if she notices unit shaking a lot to try to stop unit and rearrange clothes. Also unit had persoak turned on explain cust what that does and to only use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Op test ok unit is working as designed"

We serviced a

MAYTAG WASHER

Model MVWX500XW2

Near South Euclid, OH 44121

Dan H

Job Details: 03/26/2021

"Customer complaint that unit is starting by itself, ran diagnostics found f7e1(basket speed fault) error code, bearings in gearcase are worn, unit did not start itself, ran recalibration, unit needs new gearcase, customer does not want repair ; ordrng 1 W11454372 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near North Ridgeville, OH 44039

Marie V

Job Details: 03/26/2021

"Replaced main control. Tested unit is cycling on and off and vent outside is clear, it is a little long vent from where dryer is at but is clear and feels good air coming out. Brought core for return"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cleveland, OH 44111

Dan H

Job Details: 03/26/2021

"Customer complaint that unit is making grinding noise, unit is making an squealing noise when starting to spin, unit needs new belt, part is out of stock so not scheduling return appointment ; ordrng 1 W11239857 (Belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Sheffield Lake, OH 44054

Marie V

Job Details: 03/26/2021

"Cc that the fresh food section isnt cooling. Took temps found 60* on FF and -6 on freezer. For evap is frozen . Check ohms reading on fc thermistor was 6.23 k ohms at the control. When check on the evap was 8.25K ohms. Cover on evap does not have the screws at the top to seal properly. Unit will need main control evap cover and evap fan assembly. ; ordrng 1 W10843055 (Control) and 1 WPW10501260 (Cover) and 1 W11033168 (Evap fan) and 1 WP67006908 (Screw), used 1 SHIPPING (shipping and handling), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Cleveland, OH 44109

Dan H

Job Details: 03/26/2021

"Installed new latch and strike, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Highland Heights, OH 44143

Joe O

Job Details: 03/26/2021

Installed door panel. Customer installed burner head. Unit still clicking after ignition. Found burner head is not grounded to orifice holder. Needs screws; ordrng 4 W11323309 (Screw)s

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Parma, OH 44134

Corina B

Job Details: 03/26/2021

"Replaced the gearcase, shifter, motor, capacitor, hub, belt. Found the washplate splines worn. Will need a new washplate. ; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Screw), used 1 W10528947 (HUB) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Ashtabula, OH 44004

Jeff M

Job Details: 03/26/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Grafton, OH 44044

David R

Job Details: 03/26/2021

"Cc unit making noise while bake. Also found door hitting cabinet on side, moved unit out an inch so it can clear and not hit. Called techline. Said to file down bracket or bend bracket legs back a little. Can help dampen squeaks. Tried what tech line said. Good. Dampen sound. Op test ok"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ

Near Beachwood, OH 44122

Jason N

Job Details: 03/26/2021

"Cc unit door uneven, and swinging outAdjusted RH door using wheel adjustments to minimize swing out. Adjusted leveling using RH door jack bolt. Customer states its better. Advised him door will swing out when reaching a certain point due to door cam mechanism. Op test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJB0

Near Mayfield Heights, OH 44124

Joe O

Job Details: 03/26/2021

Cc: not dispensingFound dispenser plug disconnected. Reseated connection. Ran test cycle. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Chesterland, OH 44026

Brian M

Job Details: 03/26/2021

Cc unit not freezing in freezer Found evap to have ice ball on cap tube Will need sealed system repair Evap compressor and drier ; ordrng 1 W11092625 (compressor) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1821TB0

Near Ashtabula, OH 44004

Jeff M

Job Details: 03/26/2021

I found Ice by the fan remove the ice unit tested good

We serviced a

WHIRLPOOL WALL OVEN

Model n/a

Near Avon, OH 44011

Gabriel P

Job Details: 03/26/2021

Cc that oven was making a unusual sound. Verified and found metal panel by blower making contact causing it to vibrate and making the sound. Tightened the screws and fixed issue. Also wall oven does not have the model and serial number on unit. Opt test ok. AT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Broadview Heights, OH 44147

David R

Job Details: 03/26/2021

"Recovered refrigerant, replaced drier, pulled 28'vac w/ pump, watched, good, charged 5.5 r134a, unit cooling, pressures good, op test ok. Give 24 hours to return to normal temps.; used 1 WPW10143759 (DRIER) from stock"

We serviced a

WHIRLPOOL WALL OVEN

Model WOD51ES4EW01

Near Fairview Park, OH 44126

Dan H

Job Details: 03/26/2021

"Customer complaint that door handle is loose, tightened, op test good"

We serviced a

GE MICROWAVE

Model PEB1590DM1BB

Near Westlake, OH 44145

Gabriel P

Job Details: 03/26/2021

"Cc that microwave is not activating. Found primary inter lock switch open tried jumping the the wires and started functioning. Will need to order the switch.; ordrng 1 WB02X21787 (Switches holder) and 1 WB24X10047 (Primary switch), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

GE DISHWASHER

Model PDW9280L00SS

Near Ashtabula, OH 44004

Jeff M

Job Details: 03/26/2021

There is a tremendous amount of calcium buildup inside the dishwasher I recommended a customer to get roughly 4 bottles of sealer and to let various components of the dishwasher soak so the CLR can dissolve the calcium you should test fine afterwards

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near South Euclid, OH 44121

Joe O

Job Details: 03/26/2021

"Cc: oven not heatingFound terminal block shorted out. Needs terminal block kit and cord. Replaced terminal block and cord. Ran test bake. Op test ok ; used 1 W11416047 (TERM BLOCK KIT - RANGE), and 1 8171385RC (3 PRONG RANGE CORD) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF736SDAM14

Near North Olmsted, OH 44070

Dan H

Job Details: 03/26/2021

"Customer complaint that freezer section is leaking and door will not open, confirmed, found evaporator drain tube clogged, cleared, op test good"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rock Creek, OH 44084

Jeff M

Job Details: 03/26/2021

The gear case lost most of its oil saturated a lot of the components or need the machine in the hub assembly stripped out needs multiple parts. 2 count ; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11395618 (Cap) and 1 W10913953 (Actuator) and 1 W10528947 (Hub)

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Olmsted Township, OH 44138

Dan H

Job Details: 03/26/2021

"Customer complaint that upper oven temperature is 50-75 degrees too cold, oven temperature sensor tests good, started bake for 350 degrees , temperature after preheat at 320 degrees, adjusted temperature offset up 30 degrees, op test good"

We serviced a

MAYTAG RANGE

Model MER8800FZ0

Near Avon, OH 44011

Gabriel P

Job Details: 03/26/2021

Cc that when turning the inner burner of the dual burner it would turn on the outer part. Verified and tested unit but could not duplicate issue. Explained to customer that when the inner burner on the dual burner is on it will warm up the outer part of the burner and will need to be careful not to touch it when on. Unit is working as designed.Opt test ok.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Berea, OH 44017

Dan H

Job Details: 03/26/2021

"Customer complaint that unit is not working and making noise, started normal dry cycle, unit started and heated, heard rattling from blower wheel housing, tightened up, no noise, installed moisture sensor harness, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near North Ridgeville, OH 44039

Corina B

Job Details: 03/26/2021

"CC loud noise. Found ff evaporator iced over. Will need wiring harness, control, and ui. ; ordrng 1 W11033168 (Harness) and 1 W10843055 (Control) and 1 W10849460 (Ui), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ

Near Strongsville, OH 44136

Corina B

Job Details: 03/26/2021

"Installed the left door. The right door is now missing the hinge. Will need a hinge, cam grill. ; ordrng 1 W11292872 (Hinge) and 1 W11311687 (Cam) and 1 WPW10713153 (Grill) and 1 W10789147 (Cover)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS3

Near Chagrin Falls, OH 44022

Brian M

Job Details: 03/26/2021

Installed adjustersOP Test Ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Shaker Heights, OH 44118

Jason N

Job Details: 03/26/2021

"Installed pump/motor assembly. Ran wash test then cancel drain. Checked for leaks, no leaks. Op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Avon Lake, OH 44012

Marie V

Job Details: 03/26/2021

"Cc that the unit is squeaking. Ran diag no error codes. Ran test cycle, was able to hear noise. Took belt off and cam and try to spin basket by hand and the noise comes from gearcase. Replaced gear case from T/S, ran a teste cycle,pass, calibrated unit. Explain cust to only use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Op test ok; used 1 W11454734 (Gearcase) from stock"

We serviced a

ROPER DRYER

Model RED4516FW0

Near North Ridgeville, OH 44039

Corina B

Job Details: 03/26/2021

Replaced the thermostat. Cycling on and off properly. Optest ok.