Local Reviews
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David R.
WASHER MAYTAG MVWC565FW1 "F7E1 basket speed fault, cleared fault. Will not go into spin or agitate mode while in test mode. Replaced actuator from t/s. Ran service test again. Op test ok.; used 1 W10913953 (ACTUATOR) from stock"
Corina B.
DRYER WHIRLPOOL WGD8900BC0 "CC that it takes 4 times to dry the clothes. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Checked outside vent, clear. Ignitor is turning on and off. Good flame. Running as designed. Optest ok."
Macaulay G.
WASHER MAYTAG MVWC400XW2 Not completely shifting into spin on larger loads. Had error for shifter and speed sensor. Replaced actuator from truck stock. Calibrated and tested ok. Put mitigation mat under washer.; used 1 WPW10006355 (ACTUATOR) from stock
Corina B.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cust showed pop, sent pic. CC that there is a buzzing sound. Found the fz evap covered in ice and frost. Steamed out fz and the ff evap. Both were covered in frost and ice. Replaced the thermistor from t/s. Optest ok; used 1 W10902214 (THERMISTOR) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL ST18UMXGW02 The drain was frozen and the condenser was vary thick with dust steamed and cleaned the unit op tested good
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Unit has been plugged in for several days now. Fresh food temperature is 38 and freezer is 1. All tested ok. All functions are normal.
Macaulay G.
DISHWASHER KITCHENAID KUDE60HXSS4 Sump assembly would be needed. Not advancing after filling. Customer will advise on repair. Mitigation mat.
Arthur V.
DBL WALL OVEN KITCHENAID KEBC208KSS0 Cust had a power issue where his breaker would pop and oven not come on. Power off on arrival. Checked control bd fuse. Op test good. Turned breaker back on. Everything is good. Let oven heat to 350 deg. Op test good. Possible power issue with customer breaker
Corina B.
RANGE KENMORE 790.7231901 Replaced the spark module. Optest ng. Called tl James. Will need a new spark module. Called SM to order part. ; ordrng 1 5304508269 (spark module kit)
Robert A.
WASHER MAYTAG MVWB765FW0 "Installed valve, ran test 51, all passed, op test ok"
Robert A.
DRYER WHIRLPOOL WGD5000DW3 Found door seal torn; ordrng 1 W10906683 (SEAL)
Robert A.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Installed evap drain tube, op test ok"
Robert A.
DISHWASHER WHIRLPOOL WDT720PADW2 "Installed door panel, op test ok"
Robert A.
DISHWASHER KITCHENAID KUDS30FXPA9 "Ran diognostics, cold water code, suds code, watched cycle, excess soap in unit, no codes at end, started normal wash, good, cleared suds, op test ok"
Brian B.
WASHER WHIRLPOOL WTW7300DW1 "CC that machine kept running for hrs in wash mode. Ran diag, f0e5, off balance load, and f2e1, stuck key. Checked suspension. Checks good. Also had a stuck key error in Dec of 2017. Will need new panel. Also customer said sometimes white residue is left on clothes and he doesn’t use a lot of soap. Per ser pointer W11042572, install kit # W11111459. Office to order parts.; ordrng 1 W11102318 (CONSOLE) and 1 W11111459 (CONTROL)"
Robert A.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Instatalled damper, harness and sensor, op test ok"
Robert A.
WASHER MAYTAG A412 "Found pressure sensor not reading correctly, found part nlaCust to replace; ordrng 1 206220 (WATER LEVEL SWITCH NLA103.21), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
DISHWASHER WHIRLPOOL WDF520PADW3 "CC of not washing dishes. Found main wash pump not starting. 120v to pump motor. Will need new wash pump assembly. Will give est. Cust does not want to repair, paid sc. Do not order parts."
Robert A.
WASHER WHIRLPOOL WTW5000DW0 "Ran diognostics, off bal load, sensor fault, connections good, replaced, ran recal, ng, found hub stripped, needs hub; ordrng 1 W10528947 (HUB), used 1 W10913953 (ACTUATOR) from stock"
David R.
DRYER WHIRLPOOL WED6600VW0 Replaced pulley and belt. Op test ok.
Macaulay G.
WASHER WHIRLPOOL WFW8740DW0 "Found error F5E2 for door lock. Lock tested ok. Unit is draining properly. Ran through automatic test ok. Found leveling foot was loose, causing unit to tilt. All function of washer are normal. Put mitigation mat under washer."
David R.
WASHER WHIRLPOOL WTW7300DW0 "Scranton diagnostics. All functions fine. Check drain pump. Fine, no debris in pump. Check drain hose. Drain hose sitting in water in stand alone pipe. Causing siphoning issue. Advise or longer pipe, owners manual for drain hose instructions. Op test ok."
David R.
DISHWASHER GE GDT695SMJ2ES Replaced Turbidity sensor. Heater still did not kick on.Called tech line. Don. Explained situation. Had me check ohms to heater wire pins. Nothing. Then advise to press reset button on TCO. Pressed and ohm back out. Got 17.3 ohms. Tried service mode again. Heater kicked on. Op test ok.
David R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Frost on air intake into FF section. Opened Evap cover. Steamed all frost and ice away on air intake. Drain tube loose in back, could be causing warm air to enter unit. Op test ok."
David R.
REFRIG/SIDE-BY-S WHIRLPOOL WRS322FDAT04 "Cc minimal ice coming from ice maker, had arm down for a couple days. Also slow water flow from dispenser. Traced water line to self tapping valve. Valve dripping and water coming from top (refer to photos). Advised plumber come out and fix issue before we proceed with servicing.; saved tckt"
Gabriel P.
DRYER WHIRLPOOL WED4815EW1 "Replace parts,opt test ok lowes appliance ready to sell"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replace board operation test ok leave water mat
Gabriel P.
DRYER WHIRLPOOL WGD5000DW3 Replace board and timer opt test ok ran cycle all good
David R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "FF section temp is 57* F top shelf, bottom shelf 47*F. Fan not blowing any air at top. Freezer temp -2*F. Freezer light not coming on. Frost over Evap cover in fresh food. Redfin got motor Evap with harness.; ordrng 1 W11087438 (motor-evap 79.67), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR MAYTAG MFI2269VEB1 "Customer complaint of ice build up in freezer and door handle loose, confirmed frz floor a sheet of ice, temps at 33 ff -5 frz, set at 33ff and -6 frz, unit has duck bill style drip valve, valve clogged and backed up to evap tray, bill parts using S38253, quoted, ok, replaced drip valve, cleared ice, tightened freezer door handle, op test good; used 1 W10619951 (TUBE-DRAIN) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Installed new door and spacer, door is sticking switch way better, op test good"
Brian B.
DRYER WHIRLPOOL WED4815EW1 Machine not heating. Found main operating stat open. Office to order part; ordrng 1 WP3387134 (THERMOSTAT )
Gabriel P.
REFRIGERATOR KITCHENAID KBFC42FTS00 "Found fridge not starting temp on freezer 42 temp on fresh food section 63 red light shows over temperature on display ,found service pointer on this board going bad ordering board new update ; ordrng 1 W10802701 (cntrl-elec 342.88), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
DISHWASHER GE GDF620HMJ2ES "Replaced control, set down mitigation mat."
Chad P.
DISPOSAL WHIRLPOOL GC1000PE Ran unit several times. Unable to duplicate noise. Likely debris was in chopper how ever none at this time. Mount and install checks good. Advised to use as normal.
Chad P.
MICROWAVE WHIRLPOOL WMC50522HZ0 Found unit latch release broken. No parts are available for the unit. Per service matters unit has total replacement. Unable to provide any parts numbers as there are none. Spoke with s.m. To turn in as so.
Paul P.
REFRIGERATOR MAYTAG MRT711SMFZ00 "Checked freezer, ran through diagnostic tests, passes all tests. Inside of freezer has had silicone put in, is level, still has substantial frost buildup. Freezer will need new door, office to order FZ stainless door.; ordrng 1 LW10856291 (dor-fip)"
Paul P.
DRYER MAYTAG MGDB850YG0 "Found idler pulley assembly needs replaced. Office to order idler assembly.; ordrng 1 WPW10547292 (pulley-idr), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
DRYER WHIRLPOOL WED75HEFW1 "Checked dryer operation, not tumbling due to loose idler arm and broken belt. Office to order idler arm bracket assembly, idler arm spring and belt.; ordrng 1 661570V (belt) and 1 W10837240 (bracket) and 1 WPW10446781 (spring)"
Chad P.
REFRIGERATOR KITCHENAID KBFS25EWMS4 Found duck bill failed. Removed and installed drain tube kit. Cleared line and ice. Op test ok. ; used 1 W10619951 (TUBE-DRAIN) from stock
Paul P.
RANGE KITCHENAID KSGB900ESS2 "Oven taking excessive time to preheat, and not holding temperatures. Office to order 0+2 spark module, sensor, control (W11100100) and bake burner tube.; ordrng 1 W10457998 (module-spk) and 1 W10586204 (sensor) and 1 W10680035 (burnr-oven) and 1 W10759287 (cntrl-elec)"
Chad P.
WASHER MAYTAG MVWC416FW1 No stored faults. Ran unit on service test mode. No faults. Drive system checks good. Ran calibration and adjusted leveling. Op test ok.
Chad P.
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 "Cycled I.m. Ejectors stop mid cycle and has lots of play in it. Would not advance to fill. Needs I.m. Replaced. ; ordrng 1 W10889233 (ICE MAKER), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
DISHWASHER GE GDT535PSJ2SS Machine control not sending voltage to motor. Customer does not want to repair. Collect for service call. Put mitigation mat under dishwasher.
Macaulay G.
WASHER WHIRLPOOL WTW8040DW4 Found that grinding noise was being caused by rotor scraping on the floor. Raised unit up as high as possible with leveling legs. All tested ok. Put mitigation mat under washer. Service bulletin W10828881
Chad P.
MICROWAVE WHIRLPOOL WOC95EC0AS04 Installed interlocks. Op test no good. Appears cabinet is sunk in where switch mounts not allowing door to close correctly. Office to please send dispatch for c.p. To call t.l. At end of the day. ; saved tckt
Chad P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found freezer door liner separated from door causing I to condensate and leak into floor. Needs freezer door replaced. Cust is having lowes replace the unit. Office to not order door until it’s returned. ; ordrng 1 W10919622 (DOOR. SS. )
Chad P.
OTR MICROWAVE WHIRLPOOL UMV1160CS3 "Found bulb shorted on housing and took out relay on control. Needs build, housing and control. ; ordrng 1 8206443 (bulb-light) and 1 W11106356 (CONTROL) and 1 WPW10210878 (HOUSING)"
Corina B.
DRYER WHIRLPOOL WED7990FW0 Replaced the panel. Optest ok.
Corina B.
DISHWASHER WHIRLPOOL KUDE70FXSS5 Replace the float. Ran for 15 min. No leaks. Optest ok
Jeff M.
DRYER WHIRLPOOL WED7990FW0 Installed new part unit op tested good
Macaulay G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Not heating at end of cycle. Office to order control and high limit thermostat. Put mitigation mat under dishwasher. Found date of purchase on SB Web.; ordrng 1 W10195091 (thermostat) and 1 W10904714 (cntrl-elec)
Brian M.
OTR MICROWAVE WHIRLPOOL WMH31017HS0 Installed mag and blower OP TEST OK
Macaulay G.
WASHER MAYTAG MVWC565FW1 Not filling up to correct water level on auto or deep water. Pressure tube is not clogged. Ran load size calibration but made no difference. Office to order selector switch and control.; ordrng 1 W11162438 (CONTROL) and 1 WPW10285511 (cycle select switch)
Macaulay G.
WASHER WHIRLPOOL WTW7500GW0 User interface is not responsive. Office to Order console. Put mitigation mat under washer.; ordrng 1 W11130237 (CONSOLE)
Macaulay G.
COOKTOP GAS KITCHENAID KCGD506GSS00 Unit is leaking gas. Leak is coming from regulator. Office to order regulator. ; ordrng 1 W10449143 (regulator)
Corey L.
WASHER MAYTAG MVWC415EW1 "Customer complaint agitation is weak and is leaving soap residue on black clothes, ran diagnostics, no codes found, started manual tests, unit spun and agitated, could here shifter clicking very loud and inconsistent when shifting from agitator to tub, found oil leaking all over belt shroud, unit needs new actuator and gearcase assembly, customer stating whirlpool says they will give a voucher for a new unit if issue is catastrophic, customer is reaching out to whirlpool, advised svc good for 30 days if you want/need repair, left quote"
Macaulay G.
WASHER MAYTAG MVWC416FW1 Control is not engaging lid lock. Office to order control and lid lock.; ordrng 1 W10838613 (lid lock assembly) and 1 W11162436 (CONTROL)
Corey L.
WASHER MAYTAG MVWC565FW0 "Customer complaint gets to rinse then does nothing not draining, water in tub, ran diagnostics found f5e2 lid lock fault, lid lock not engaging in service test mode, unit needs new lid lock, replaced lid lock with ts part, calibrated, op test good; used 1 W10838613 (LATCH) from stock"
Brian M.
REFRIGERATOR FRIGIDAIRE FGHB2844LPS Installed water valve OP TEST no good Installed pad kit and ice maker kit OP TEST OK Found water valve to be loud and chatter and leak will not clear up Needs water valve ; ordrng 1 242253002 (valve-water)
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Installed insulation kit on back of fridge. Op test good
Arthur V.
REFRIGERATOR GE GFSS6KKXASS Installed insulation to back of tower. Rtv not needed there is no warm air return there
Arthur V.
WALL OVEN FRIGIDAIRE FGET3065KFA Replaced bake element. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
WASHER KENMORE 110.295228 Customer complaint unit leaks intermittently. Cycled on large load No leaks. Found leveling legs not set ( unit was recently moved ) reset self leveling legs and cycled no leaks. Removed cabinet. No leaks found. Could not duplicate issue left leak mat
Arthur V.
DRYER MAYTAG MGDC300BW1 Found open ignitor. Replaced with truck stock. Op test good ; used 1 279311 (IGNITOR) from stock
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Evacuated refrigerant Installed evap and drier Pulled 28 vac for 20 Filled with 6.0oz of r134a Frost pattern shown Advised to let cool for 48 hours
Brian B.
RANGE WHIRLPOOL KOSC504ESS00 "Found front and back thermal fuses blown again. Called whirl TL, Rich. He said to check all measurements on install. Install checks good, oven sits on solid level bottom of plywood with at least 1 1/2” clearance on top between top of control panel and cupboard doors. He said to check door and gasket. Both good. Check for damage to bottom. Bottom solid, no damage. He said blower might be slowing down after period of time and to replace fuses and blower. Office to order parts. Needs early appt.; ordrng 1 W11025102 (FUSE) and 1 W11034459 (TSTAT) and 1 WPW10176670 (BLOWER)"
Corina B.
DISHWASHER WHIRLPOOL WDT720PADM2 "CC that there is no power to the unit. Checked power at control, 0 volts. Checked power at power supply, 0 volts. Will need an electrician. Raised the drain hose. . Optest ok"
Arthur V.
REFRIGERATOR ELECTROLUX EW23BC85KSS Replaced main bd and icemaker. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian M.
DRYER AMANA NED4655EW1 Installed timer OP TEST OK
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Installed the doors.
Jeff M.
RANGE KITCHENAID KEBS207DBL9 Installed new part unit op tested failed. The board is getting power where it needs to. customer needs send it back to the repair manufacture
Jeff M.
WASHER MAYTAG MVWC200XW0 The cust was washing a king size blanket. I recalibrate the unit op tested good
Gabriel P.
RANGE WHIRLPOOL WFG320M0BS0 "Cc said maintenance replace new ignator,replace ignitor with universal nothing didn’t work ohm out white wire and red wire to see if valve and ignitor are good and ohm out 327,check voltage from control to ignitor 0 v ordering board and power cord ; ordrng 1 W11113908 (cntrl-elec 114.61) and 1 W11173616 (POWER CORD 39.91 ), used 1 12400035 (IGNITER 52.99) from stock"
Jeff M.
RANGE WHIRLPOOL WFG505M0BS Installed new part unit op tested good
Robert A.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Found frost and ice in frz, checked door leaning out at top, needs door brackets; ordrng 1 W10625069 (BRACKET) and 1 W10625070 (R BRACKET)"
Corina B.
REFRIGERATOR KITCHENAID KFCO22EVBL3 "CC that the ice maker is not working. Ice maker get 120 volts, not cycling. Replaced the ice maker from t/s. Optest ok. ; used 1 W10884390 (ICE MAKER ASSY) from stock"
Brian M.
WASHER WHIRLPOOL WFW70HEBW Cc of no drain Found socks in drain pump Removed Ran auto test OP TEST OK
Jeff M.
DISHWASHER FRIGIDAIRE FGID2474QF7B The unit is leak from the left front the u;it needs a door seal; ordrng 1 117158011 (seal)
Jeff M.
WASHER MAYTAG LAT8600AAE "The innertub is seized. Needs a transmission this requires a special tool set that does not exist anymore estimate only do not order parts; ordrng 1 6-2097750 (trans dee), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
M/W CONVECTION WHIRLPOOL WMH31017FS "Customer complaint mw stays on when door is opened, confirmed, replaced cams with pre I’d part, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 The incorrect color was ordered reorder the correct part; ordrng 1 W11104491 (SS DOOR)
Corey L.
REFRIGERATOR WHIRLPOOL WRS322FDAM00 "Customer complaint ice not dispensing, confirmed auger motor runs when paddle is engaged but no ice, found ice bin not pushed back to engage auger, corrected ice bin, explained to customer how this feature operates"
Corina B.
WASHER MAYTAG MFW9700SQ1 "CC that the door is falling off. Found the hinge is broken. Will need a new hinge. The hinge is not longer available. ; ordrng 1 8181843 (hinge,door), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DRYER ROPER RED4440SQ0 CC that the unit does not start. Found the thermal fuse is open. Replaced the thermal fuse from t/s. Advised cust to replace the semi rigid vent due to the vent being smashed. Optest ok. ; used 1 WP3392519 (THERMAL FUSE 1540) from stock
Corey L.
REFRIGERATOR WHIRLPOOL GB2SHDXTQ00 "Customer said fridge has been working since I left last visit, temps were 36 ff and 3 frz, unit is operating as designed, customer would like to monitor unit for a few weeks before requesting a refund for the labor and parts, advised quote is good for 30 days; saved tckt"
Chad P.
COOK TOP JENN-AIR JES9900BAB Picked up phone
Corey L.
RANGE MAYTAG KSDG950ESS0 "Customer complaint oven will shut off a few minutes into cycle saying error f8e0, ran diagnostics found f8e0 cooling fan spd too low, and f2e1 stuck key, started test cycle, cooling fan just hums when activated, no obstructions in blades, unit needs cooling fan replaced; ordrng 1 W11107275 (FAN BLWR 103.60), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Chad P.
REFRIGERATOR WHIRLPOOL WRS965CIAE00 "Found everything in the frig frozen. Damper opening and closing constantly. Water tank frozen again. Needs damper, Thermistor and tank replaced. Will call t.l. On return. ; ordrng 1 W10316760 (thermistor) and 1 W10572852 (diffuser) and 1 WPW10366790 (TANK)"
Corey L.
DISHWASHER KITCHENAID KDTM354DSS4 "Customer complaint dishwasher door won’t close, confirmed found rh hinge jumped off channel and bent bracket preventing reinstallation, unit needs new rh door hinge bracket ; ordrng 1 WP8534853 (door hinge R)"
Corina B.
REFRIGERATOR GE PFSS6PKXFSS "CC that there is food freezing in top and water coming out in the bottom of the ff. Found ice at the bottom of the ff. Will need a new evap cover for the ff, to steam out the drain hole. Advised cust to lower to top shelf and not to over pack the shelf for proper airflow. Called SM to order part. ; ordrng 1 WR13X10879 (asm cover-evap ref 18120), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
RANGE WHIRLPOOL WEG730H0DS0 Replaced the main control and the membrane. Brought core back for return. Optest ok.
Chad P.
GAS RANGE MAYTAG MGR6600FZ0 Installed burner and grounding strap to burner. Ran bake at 350 then to 400.
Paul P.
WASHER WHIRLPOOL WTW5500XW0 "Found buildup at cold water inlet, otherwise washer is operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Paul P.
WASHER MAYTAG MVWX655DW1 "Verified date in SB Web. Tested washer, found only over suds condition. Ran through diagnostic and automatic tests, only found loose wash plate/impeller. Tightened wash plate, ran back through tests, washer is now operating properly. Set down mitigation mat."
Paul P.
WASHER MAYTAG MVWC415EW1 "Tested washer, found over suds, and motor fault codes. Cleared codes and tested basket move,ent, gear case is grinding. Washer will agitate and spin on manual mode. Note the washer will lose power, or interrupt during a cycle if the plug gets loose from being not completely secure at the outlet. Office to order gear case. Cam assembly and belt are truck stock. Did not set down mitigation mat, washer is in basement near floor drain.; ordrng 1 W11035747 (gearcase), used 1 SHIPPING (SHIPPING AND HANDLING), 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS571CIHB00 "Complaint of noise. Advised customer of air damper opening and closing, will make rotating noise. Op test ok."
Macaulay G.
WASHER WHIRLPOOL WFW75HEFW0 Went to replace inner and outer door panels but the glass bowl does fit with the new inner door panel. Office to order glass bowl.; ordrng 1 WPW10607723 (door-glass)
David R.
REFRIGERATOR FRIGIDAIRE LGHB2867PF5 Replaced ice maker. Op test ok.
David R.
REFRIGERATOR GE GFE28GSKFSS Ice maker getting power to it. Ice maker not cycling on its own. Ordering ice maker.Customer phone number to be updated. 440-488-7890; ordrng 1 WR30X10160 (ice maker asm-for do)
Macaulay G.
RANGE KITCHENAID KGRS505XWH03 Replaced wiring harness. Did not need spark module. Will need to refund for difference of part. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
David R.
WASHER MAYTAG MVWB835DW0 Cc not agitating and grinding noise. No stored faults. Agitation and spin mode can hear noise. Wash plate is stripped and can move freely by itself. Ordering wash plate ; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate)
Macaulay G.
RANGE MAYTAG MGR6600FZ0 Customer complaint of oven sparking but not igniting. Outlet tested ok. Replaced spark module board. All tested ok.
Macaulay G.
DRYER WHIRLPOOL WGD9400SW2 Idler pulley was warm too far. Replaced from truck stock. All tested ok.; used 1 279640 (PULLEY-IDLER) from stock
Macaulay G.
REFRIGERATOR GE PFS22MIWABB "Unit pulling 8.5 amps when trying to start. Not able to close relay to compressor. Office to get authorization from warranty and to order relay and capacitor.; ordrng 1 WR07X10097 (p.t.c. + olp asm 103.18) and 1 WR55X24064 (kit capacitor 12 uf), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE ELE GENERAL ELEC JBP78C0B1CC "Customer complaint bake element broken, confirmed bake element in 4 pieces, replaced element with pre id part, op test good"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Everything in fresh food compartment is frozen. Office to order control, diffuser, and thermistor.; ordrng 1 W11196400 (CONTROL) and 1 W11236848 (DIFFUSER) and 1 WPW10384183 (thermistor)"
Macaulay G.
REFRIGERATOR JENN-AIR JCD2389GES Not defrosting again. Office to order adaptive defrost board. Will need ordered through V&V. Defrost heater was not bad but new one can not be returned since the old was damaged while taking it out. We will be refunding for 51.29. The original part and shipping were over charged for heater by 51.29.; ordrng 1 ER61005988 (ADAPTIVE DEFROST BOARD 69.40) and 1 WP61006199 (heater)
Macaulay G.
REFRIGERATOR FRIGIDAIRE GLRS267ZAQ6 "Overload is testing open. Office to order start kit.; ordrng 1 5304491941 (starter kit 63.01), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Chad P.
REFRIGERATOR KITCHENAID WRX988SIBM03 Installed drain tube kit. Op test ok.
Chad P.
REFRIGERATOR KITCHENAID KSCS25FVMS02 Found solenoid to water dispenser at door not firing. Has power. New valve is faulty and will need replaced. Two techs on return. Unit very difficult to pull. ; ordrng 1 WPW10159840 (VALVE)
Chad P.
WASHER MAYTAG MVWC565FW1 Installed cap. Op test ok.
Gabriel P.
REFRIGERATOR GE GWE19JSLGFSS "Found 75 degrees on fresh food section and 58 degrees on freezer ,compressor running good ,coil is not hot is sounds like is out of Freon ordering freezer evap and dryer request a technician to do this seal system with me ; ordrng 1 WR50X10069 (thermostat defrost) and 1 WR55X10025 (sensor,temp ff) and 1 WR86X96 (drier) and 1 WR87X25363 (low side asm)"
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Parts are not here yet going to wait till lowes receive parts and give us a call when they arrive,so we can come and fix it ; saved tckt"
Chad P.
WASHER MAYTAG MVWC400XW2 "Found unit stored fault for shifter fault, basket sensor fault and motor unable to reach target rpm. Replaced actuator. Ran service mode 2x. Op test ok. ; used 1 WPW10006355 (ACTUATOR) from stock"
Corina B.
M/W CONVECTION WHIRLPOOL WMH73521CS5 "CC that the unit is not heating. Placed a cup of water in the unit, did not heat. The magnetron is buzzing. Will need a new magnetron. Cust does not want to fix"
Corina B.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 CC that the unit is frosting on the lt side. Will need the side rails. Cust does not want to repair
Chad P.
REFRIGERATOR JENN-AIR JS42PPFXDA "Cust home phone is. 216-232-4068No board sent to home. Gave est to Cust. They will be contacting their home warranty to see if this is covered and will contact us back for service. ; ordrng 1 WP67006854 (CONTROL), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER AMANA NTW4516FW2 "CC that the unit will not lock. Ran diag F7E5 – SHIFTER FAULT, F8E1 – NO FILL, LONG FILL. Found drain hose on the ground. Ran manual test for spin and agitate, good. Becker lid lock, good. Advised cust to secure the drain hose. Optest ok."
Corina B.
DISHWASHER WHIRLPOOL WDF760SADW1 Replaced the ump and motor. Optest ok.
Corina B.
REFRIGERATOR KITCHENAID KRFC302EBS00 Replaced the fz door. Optest ok
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADM7 Installed new part unit op tested good
Jeff M.
WASHER KENMORE 110.2892279 Installed new part unit op tested good
Corina B.
COOKTOP ELE JENN-AIR JED4430GB00 CC that the unit is cracked on the lt hand side. Found the LF hand dissident is cracked. Will need a new glass cooktop. Called SM to order part. ; ordrng 1 W11051473 (cooktop)
Jeff M.
REFRIGERATOR GE GFE26GMHGES Evacuated the system remove the compressor evaporator filter dryer installed new parts. Put the system in a 30 inch vacuum let it sit for 15 minutes added 5.5 ounces of Freon unit tested good.
Arthur V.
DRYER MAYTAG MEDB835DW1 Found rag and dryer sheet in blower housing causing issue. Removed and reassembled unit. Op test good.Customer son to reinstall vent they removed
Jeff M.
MICRO OVEN WHIRLPOOL WMH53520CS1 When the door is open and the fan is on in the doors closed the microwave turns on. Unit also has an F1 E4 microwave relay shorted. The microwave actually turns on and heats. The unit needs a new control and harness ; ordrng 1 W10450407 (harns-wire) and 1 WPW10678766 (CONTROL )
Arthur V.
DRYER MAYTAG MEDC215EW1 Replaced thermal fuse. Op test good Advised customer about vent being a fire hazard since it made of foil and it is way to long causing a restriction.
Arthur V.
DISHWASHER FRIGIDAIRE FGID2474QF7B Replaced control panel and ui board. Op test good.
Arthur V.
DISHWASHER MAYTAG MDB4949SDZ Reschedule at customer request. Installed capacitor. No good. Wash motor still will not start Needs motor sump assy. ; ordrng 1 WPW10591570 (pump&motor)
Arthur V.
RANGE WHIRLPOOL WFG505M0BB2 Replaced outer glass on oven door. Op test good
Arthur V.
RANGE FRIGIDAIRE LGGF3043KFK Found right front burner orifice clogged. Removed and cleaned out. Op test good.
Arthur V.
DRYER GENERAL ELEC GTDP220GF4WW Replaced broken belt. Op test good
Arthur V.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 Replaced door hinge parts. Op test good. Tried changing water lines. No good. Talked to SM order these replacement water tubes please ; ordrng 1 WPW10238091 (tube-water) and 1 WPW10238092 (tube-water)
Robert A.
WASHER ROPER RTW4516FW2 "Ran diognostics, sensor fault, basket free, connections good, replaced, ran recal cycle, good, ran spin, good, op test ok; used 1 W10913953 (ACTUATOR) from stock"
Robert A.
REFRIGERATOR KITCHENAID KBSD608EBS01 "Cc getting chips od ice with cubes, found caused by bridging of cubes, adjusted water fill, cust to watch op test ok"
Arthur V.
WASHER AMANA NTW4516FW2 Found water valve plugged and needs replaced ; ordrng 1 W11210463 (WATER INLET VALVE )
Brian B.
DRYER WHIRLPOOL GEW9868KL0 "No response from control panel. Per tech sheet, checked for 5v dc on p4 and p3 connectors on main board. 0v measured.. will need new board. Will also need new console panel as some pads are reading open. Will give est. both parts are NLA. Cannot repair. Console # 3978826, control board # 3978914. Customer paid sc."
Brian B.
DISHWASHER WHIRLPOOL WDT720PADM1 Replaced wash pump assembly. Ran diag test cycle. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Robert A.
WALL OVEN WHIRLPOOL WW27430B "Found f code, comm error, checked connections, good, needs control bdsParts nlaCust to replace; ordrng 1 71001893 (LOWER CB10983NLA) and 1 71001977 (CB UP10688 NLA), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Verified pop, sent pic. Ff section not cooling. Evap fan not running. 120v to fan motor. Replaced fan motor from t/s. Used steamer to clear ice in air shafts. Op test ok.; used 1 WP2315539 (MOTOR-EVAP) from stock"
Brian M.
WASHER WHIRLPOOL WFW75HEFW0 Cc unit won’t spin Could not get unit to start a test cycle no response Needs Ui and control Customer to get proof of purchase and call office to have parts ordered
Brian M.
WASHER AMANA NTW4516FW2 Customer showed online pop also ran entitlement purchased from home-depot Cc of unbalanced loads Ran diagnostics error long fill no fill Found Burst proof hoses installed Advised customer to replace hoses with regular hoses OP TEST OK
Brian B.
REFRIGERATOR KITCHENAID KRFC300ESS01 Customer was misunderstood on phone. Machine needs ff door gasket. Gasket is torn. Office to order part. Will r/s customer.; ordrng 1 W10571956 (gasket-fip)
Corey L.
DISHWASHER WHIRLPOOL WDF750SAYW1 "Installed handles and panel, op test good"
Brian B.
WASHER GE GFWS2605F0RR "Replaced panel. Other part shipped is not the right part, it is a whirl dryer thermal cutoff, part # 279816.. Replaced UI, still no response. Will need to reorder control board. Part # that was supposed to be shipped is not correct part #. Will do lookup for correct #. Office to reorder correct part. Brought back wrong part.; ordrng 1 WH12X26034 (CONTROL BOARD)"
Corey L.
WASHER MAYTAG MVWB835DW3 "Installed lid lock, op test good, control not needed taking with"
Chad P.
REFRIGERATOR WHIRLPOOL GB9SHDXPQ02 Installed gaskets and confirmed. Advised to keep doors closed for 20 min. Op test ok. Placed control and black gasket on truck for return.
Chad P.
DRYER WHIRLPOOL MEDC215EW1 Installed timer. Tested in several positions. Op test ok.
Corey L.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Customer complaint of ice not being made and water dispenser is not working maybe it’s not cold enough, temps were 34 ff empty, and 3 frz empty, ran ice maker error test, no faults, ran water dispenser test and ice maker fill test, failed, water is getting to the unit, water valve solenoid failed, unit needs new water valve, also ice maker paint is deteriorating and flaking off, needs new ice maker as well; ordrng 1 WPW10394076 (water valve) and 1 WPW10764668 (ice maker)"
Corey L.
DISHWASHER WHIRLPOOL WDT720PADM2 "While installing the part noticed several wires in the harness looked chewed by a rodent, unable to capture a good pic due to the location of the wires, further repair not covered by warranty, did not install and taking part"
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Replaced rh dr seal, op test good"
Chad P.
COOK TOP JENN-AIR JES9900BAB "Found switch shorted for fr burner. Burner not working. Switch sending power but buzzing and has black film all over it from the short. Cooktop cracked. Cust wants all replaced. ; ordrng 1 W10204939 (cooktop) and 1 W10823724 (ELEMENT, 164.38) and 1 WPW10185286 (SWITCH, 85.21), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER WHIRLPOOL LGQ9858LW0 "Customer complaint of start button not working, start button does nothing when selected, found door switch sloppy, jumped switch and started unit, unit needs new door switch, quoted for repair with ts part, ok, replaced door switch, op test good ; used 1 3406107 ("
Corey L.
DRYER WHIRLPOOL MGD5801TW0 "Installed new bracket and roller asm, op test good"
Brian B.
DISHWASHER KITCHENAID KDFE104DWH4 "Verified pop and dop, sent pic.. CC that there is standing water down in sump under filter. Advised customer that this is normal, some water will always remain in sump. Ran diag, no codes. Ran diag test cycle, op test ok. Drain function and installation correct.. Advised customer to run hot water first and use a cleaner such as dishwasher magic every 3 months."
Paul P.
REFRIGERATOR MAYTAG MFF2258DEH01 "Found slight amount of frost by freezer door switch. Cleared frost. Applied 442338 silicone around door frame, and made sure seal was fitted correctly. Set down mitigation mat."
Macaulay G.
DISHWASHER FRIGIDAIRE LFBD2412SF0A "Replaced heater, support, trap, and spray arm. All tested ok. Put mitigation mat under dishwasher."
Macaulay G.
SXS REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Replaced switch. This made no difference. Issue is still intermittent. Office to order bulb, socket, and harness. Put mitigation mat under refrigerator.; ordrng 1 W11082352 (HARNESS) and 1 W11216993 (BULB) and 1 WPW10134764 (light socket)"
Brian M.
DRYER MAYTAG MGDB766FW0 Cc of noise Found idler pulley to be bent keeping belt from being center Replaced using truck stock Ran test cycle OP TEST OK ; used 1 WP691366 (PULLEY DRIVE) from stock
Brian M.
M/W CONVECTION WHIRLPOOL WMH31017HZ0 Installed mag and transformer OP TEST OK
Brian M.
RANGE GE PD968SP3SS Cc of oven door locked Was able to unlock unit but bent lock while doing so Found lock not getting proper voltage from boardNeeds control board and lock Customer does not want to repair
Corey L.
DISHWASHER AMANA ADB1300AFS1 "Customer complaint dishes not very dry and the jet dry hasn’t ran out in over a year, ran diagnostics no codes, ran service test cycle, heater is good, found dispenser gummed up on inside and seal is torn, unit needs new detergent dispenser, left jet dry with pods for samples customer using cascade both; ordrng 1 WPW10428214 (dispenser)"
Brian M.
WASHER WHIRLPOOL GHW9250ML0 Installed motor control board Ran auto and manual test OP TEST OK
Brian M.
WASHER MAYTAG MVWC200BW1 Installed control Ran auto test and calibration OP TEST OK
Brian M.
DISHWASHER MAYTAG MDB5600AWB Cc of no wash Found unit getting water but sump pump just hums Needs sump assembly Also found spray arm damaged Needs pump and spray arm ; ordrng 1 6-919922 (wash motor) and 1 WP6-917642 (wash arm-) and 1 WP99002659 (impeller)
Robert A.
REFRIGERATOR GE PYE22PSHFSS "Installed ff fan kit, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Called whirlpool Advised to change the freezer door Sr #7723120512; ordrng 1 LW10691266 (dor-fip)
Robert A.
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 "Found evap drain frozen, needs cleared and drain replaced, replaced, cleared ice, op test ok parts only to Special Project S38253; used 1 W10619951 (TUBE-DRAIN) from stock"
Robert A.
REFRIGERATOR MAYTAG MFI2569VEM4 "Cc disp will go blank and nothing will work, display on when tech arrived, quoted main control; ordrng 1 WPW10312695 (CONTROL19990), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
ICE MAKER KITCHENAID KUIC18NNXS2 "Found that evap was not cooling so is low on freon,compressor was running explain customer what is wrong with his icemaker,and told him it need a evap and compressor,customer does not want to fix and he was very angry cause the technician that came first promised him that whatever he replace was going to take care the problem and ended up failing so wants to know if he can get the labor $ back and part $ spoke to maddie"
Gabriel P.
RANGE KENMORE 91195582992 "Adjust temp oven cc it was taking longer to bake,opt test ok"
Robert A.
DISHWASHER KITCHENAID KDPE234GPS0 "Found rails on top rack broken, door dented at top corners, needs rails, door front and uiOfr 1606002482; ordrng 1 W11157407 (PANEL) and 1 W11162736 (UI) and 1 W11259785 (TRACK) and 1 W11259786 (TRACK)"
Robert A.
DISHWASHER KITCHENAID KDTE334DSS0 "Ran diognostics, diverter not finding possition, float switch open, watched cycle, sump leaking, needs sump asm, checked float switch, openCust to let us know; ordrng 1 WPW10195039 (FLOAT SWITCH3104) and 1 WPW10455261 (SUMP16040), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WALL OVEN COMBO JENN-AIR WM27160B "Control elect bottom no working properly,customer need new control ,customer paying for service and shipping and parts owe ; ordrng 1 WP74009198 (cntrl-elec 28718), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR MAYTAG MBF2258XEW1 "CC that there ice that is at the bottom of the ice bin. Found ice chunks in the bin. Checked the shut off valve, good. Will need a new valve and an ice maker. Called SM to order parts ; ordrng 1 D7824706Q (ice maker) and 1 WP2315576 (valve-inlt)"
Robert A.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Found a bowl stuck in top rack, holding door open, corrected, op test ok"
Corina B.
REFRIGERATOR KENMORE 106.782248 "CC that the unit is leaking. Found the water line to the water filter is leaking. Will need a new water line. Cust does not want to repair at this time. ; ordrng 1 W10823511 (tube-water 1969), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Pre id part. Service pointer W11218221 to replace the control. Called cust to let her know I was ordering the part. ; ordrng 1 W10830288 (cntrl-elec)
David R.
REFRIGERATOR KENMORE 106.562424 "Water shooting out of water filer housing as soon as you take the filter out. Ordering new filter housing. ; ordrng 1 WPW10121138 (housing 86.26), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS325FNAB00 "When putting gasket on, found liner that it goes underneath cracking towards bottom left and won’t allow gasket to stay in place. Needs new freezer door.; ordrng 1 LW10451841 (dor-fip bl)"
Brian M.
WASHER AMANA NTW4516FW2 "Cc unit does not fills up doesn’t do anything elseFound undergarment stuck in drain Removed, ran OP TEST OK"
Macaulay G.
REFRIGERATOR WHIRLPOOL JSD2789HES Not repairable. Office to refund for labor and part please. Put mitigation mat under refrigerator.
Chad P.
REFRIGERATOR WHIRLPOOL JSD2789HES Installed I.m. Advised to allow 24 hrs for bin to fill
Jeff M.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 The issue resolved itself. I took the back wall out what ice did form melted on its own
Chad P.
WASHER AMANA NTW4516FW2 Found unit stored long fill no fill fault. Found cold water supply to unit very slow causing unit to time out. Advised on water supply issue. Op test ok.
Macaulay G.
WASHER WHIRLPOOL CAE2743BQ0 Replaced actuator assembly. Ran calibration cycle. All tested ok. Office to bill account.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Chad P.
REFRIGERATOR MAYTAG PTB1953GRW Found unit not going into defrost. Advised timer into defrost. Heater came on. Defrosted evap and replaced defrost timer. Advised to allow 24 hrs for normal cooling to resume. ; used 1 482493 (
Chad P.
DRYER AMANA NED4655EW1 Found pulley came free. Corrected pulley and belt. Op test ok.
Chad P.
DISHWASHER WHIRLPOOL WDF330PAHB1 Installed sump. Ran diagnostics and normal wash. Op test ok.
Chad P.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived at home to find unit running as normal. Pulled unit and inspected controls and power supply. All checks good. Reset power to unit. Cc also that unit not holding ice in ice bin and it’s melting. I.m. Turned off at this time. Turned freezer temp down. Ice box fan is running. Changed defrost mode to timed. Advised to monitor unit. Likely frozen control. Any issues please contact us back.
Chad P.
REFRIGERATOR KITCHENAID KFIS29BBMS00 Installed compressor. Charged unit. Op test ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 CC that the ice chutes doe not close. Found the dispenser not plugged in. Plugged the dispenser in. Optest ok.
Corina B.
DRYER WHIRLPOOL MED6600TQ0 CC that the unit squeaks when you turn it on. Found the idler pulley is worn. Replaced the idler pulley from t/s. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Optest ok; used 1 279640 (PULLEY-IDLER) from stock
Corina B.
REFRIGERATOR AMANA ABB2224BRB00 "Cust showed pop, sent pic. CC that the unit is loud when running. Found the back cover is vibrating against the cabinet. Used double side tape to stop the vibration. Leveled unit. Optest ok"
Corina B.
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "CC that the water and ice strip dispensing and there is ice and frost around the top of the ice maker and in the freezer. Unit will not turn off when going into diag. Door gasket, good, the drawer is properly installed. Service pointer W10842568 will need a new adapter. Found ice around the adapter. .Will need a new control, adapter and UI."
Corina B.
DISHWASHER KITCHENAID KDTM404ESS3 CC that the unit is leaking on the lt hand side. Found the water valve to the unit is leaking at the brass fitting. The floor is warped and there is water coming out from the cabinet next to the dishwasher p. Took pictures. Started dishwasher no leaks. Connection
Corina B.
COOKTOP GAS WHIRLPOOL JGD3430WS00 "CC that the fan switch is fallen down. Advised cust that the burner head and the orfice holders need to be replaced due to drilling them out. Will need a new switch and orfice s, burner head and screws. . Cust does not want to repair. EXTRA TIME FOR REPAIR."
Corina B.
WASHER MAYTAG MVWC565FW1 "Cust showed pop, sent pic. CC that the unit will not start. Found the spin cycle on. Held the control in for 10 seconds cleared control. Ran diag F0E2 – OVER SUDS CONDITION DETECTED. Advised cust to use 1-2 tablespoons of he detergent. Ran a calibration and then a drain and spin. Optest ok."
Chad P.
WASHER MAYTAG MVWX655DW1 "Found hub stripped. Needs replaced. ; ordrng 1 W10528947 (hub), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"