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Robert A.
KITCHENAID REFRIGERATOR KSCS25INSS00 Installed c/b, tested unit, op test ok, used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd
Dan H.
MAYTAG WASHER MVWC415EW0 Customer complaint that unit is not starting, ran diagnostics no error codes found, started normal wash cycle, unit filled, unit advanced to wash cycle, unable to duplicate the problem, unit is operating as designed , , Job Cmpltd,
Gail V.
WHIRLPOOL REFRIGERATOR WRF535SMBM00 Replaced icemaker and fill valve. Unit cycled and filled , Job Cmpltd,
Arthur V.
WHIRLPOOL REFRIGERATOR WSF26C3EXY01 Found auger motor not running. Auger motor reads 65 ohms. Push button 118 vdc to motor. No reaction. Needs auger motor. , ordrng 1 WPW10225313 (motor), schdld next appmnt for 3/29 WED !,
Robert A.
WHIRLPOOL WASHER WTW5000DW1 Installed suspention, op test okOfr 1606002207, Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRF992FIFM00 , Ff 60 , frz 0, buzzing noise comming from unit, found ff evap frozen, fan hitting ice, cleared ice, ran diagnostics, ff thermistor reading 34 thermistor is in ice, ng, needs thermistor, also found noise in frz, with fans disconnected, noise comming from refrigerant lines, sounds like a fan hitting ice, can make sound change by pressing on lines, but will not go away, cust states that noise sometimes goes away, but comes back, called wptl tj Sr# Did not sr after over 25 min call dropped Talked w/gs, ordrng 1 W10889841 (EVAP COVER), schdld next appmnt for 4/5 WED !
Dan H.
WHIRLPOOL REFRIGERATOR WRS325FDAM01 Customer complaint that cubed ice light on user interface is not lighting, confirmed, unit needs new user interface(gry), ordrng 1 WPW10397958 (user interface ), schdld next appmnt for 3/29 WED
Dan H.
AMANA WASHER NTW4516FW1 Customer complaint that unit starts then just shuts off, ran diagnostics found f8e1( long/no fill) error code, found drain hose laying on the floor, corrected, started normal wash cycle, unit filled and began wash cycle, unit completed wash cyce and advanced to rinse, unit is operating as designed, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , Job Cmpltd,
Dan H.
MAYTAG WASHER MVWX655DW1 Customer complaint that no cold water enters unit, ran diagnostics found f8e5( hot/cold reversed) error code, both valves are opening, found hot and cold fill hoses reversed, corrected, op test good , Job Cmpltd,
Gail V.
MAYTAG WASHER MVWC415EW1 Customer complaint that unit has a drain problem, ran diagnostics no error codes found, ran manual test cycle on high speed spin, unit spins, started drain pump, pump is working, checked pump housing, no debris found, unable to duplicate the problem, unit is operating as designed , Job CmpltD
Dan H.
WHIRLPOOL COMPACTOR GC900QPPQ5 Customer complaint that drawer is hard to open and pops open mid cycle, ran unit several times, door never popped open, found dent in container causing container to drag on compactor cabinet(see pics), unit needs new container, ordrng 1 WPW10451276 (CONTAINER), schdld next appmnt for 3/28 TUE 8-11,
Dan H.
WHIRLPOOL WASHER ATW4475VQ0 Customer complaint of loud grinding noise, noise is coming from transmission, found gear oil on outer cas of transmission and underneath unit, unit needs new transmission, customer does not want repair, ordrng 1 3360629 (gear case201.62), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Gail V.
WHIRLPOOL RANGE KODE500EBL02 Installed new outer door glass, op test good , Job Cmpltd,
Arthur V.
GE WASHER GTWP2250DWW Found rubber cover for push button off center and pushed into opening. Took off control and adjusted cover and reinstalled control. Control shutting down on its own. Needs control assy, , ordrng 1 WH12X10614 (control asm), schdld next appmnt for 3/29 WED !,
Chad P.
JENNAIRE RANGE JJW2830WB02 Installed bracket kit. Tested rack. Passed. Op test ok.
Chad P.
KITCHENAID MICRO OVEN KHMS2056SSS3 Found unit running between450 watts and lowers to 100 back and forth. Unit drawing between 4.0 amps to as low as 1.55. Also on power reset found the interfce is flashing. Low side checks good. Fuses check good. Unit will require interface, mag and inveter to be replace all at the same time. Two tech required
Chad P.
WHIRLPOOL REFRIGERATOR ED2FHEXMQ00 Found valve not closing casuing water to pour out of disp when turned on. Valve in t.s. Box was clearly older used version of valve.
Brian B.
GE REFRIGERATOR GSS20IEMBWW CC that the i/m is not working. Removed the i/m found there was water inside the control. Needs new i/m. Office to order part. Cust pd in full. , ordrng 1 WR30X10093 (icemaker asm 16722)
Brian B.
WHIRLPOOL DRYER WGD5300VW0 Found machine not heating. Checked vent. Airflow good. Found open thermal fuse. Replaced from t/s.. ran test cycle. All heat settings are correct. Optest ok., used 1 WP3392519 (THERMAL FUSE 1540) from stock
Brian B.
MAYTAG WASHER MVWC415EW1 CC that the unit is sometimes not spinning the clothes out. Ran diag. No code. No friction on drive train. Found the wrong drain hose, replaced the drain hose with the correct drain hose. Leveled machine. Ran calibration, auto test and drain spin. Machine operating properly. Advised cust on off balance loads. Optest ok., Job Cmpltd
Brian B.
MAYTAG DRYER MEDB835DW3 CC that the unit is getting f4e1. Checked the voltage at the terminal block. L1N 120v, L2 N 120v, L1 L2 0v, do not have 240v. Needs an eletrican. , Job Cmpltd,
Brian B.
MAYTAG MICROWAVE MMV4205DH2 CC that the unit has an open closed error code. Found the door cams need replaced. Replacing the door cams from pauls t/s. Optest ok. , used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
Gail V.
WHIRLPOOL WASHER WTW5000DW1 Cust had off balance load -- releveled unit for customer. Cleared one error code (stuck key) unit op test good , Job Cmpltd,
Arthur V.
WHIRLPOOL DISHWASHER DU960PWKB1 Replaced vent and gasket and screen. Op test good no leaks , used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
Eric M.
WHIRLPOOL REFRIGERATOR WRF535SMBM00 Comp that the ice maker was making ice, but it was clumping in the bucket, so she cleared the bucket of the clump of ice, then it started making ice, but they were only 1/2 way done, and started clumping in the bucket again. No water filter in this unit. Ice maker has ice dripping fm the underside of the ice maker, suspect leaking water out of the mold. Removed the ice maker, found the case to the ice maker assy is cracked, found ice inside of the module, replaced the ice maker, force cycled, optest good., used 1 W10884390 (ICE MAKER ASSY) from stock, Job Cmpltd,
Robert A.
FRIGIDAIRE REFRIGERATOR FFHS2611LWF Found ff door seal split, tightened frz door handle, needs gasket, ordrng 1 241786001 (gasket-refr door), schdld next appmnt for 3/29 WED
Robert A.
MAYTAG REFRIGERATOR MFI2269VEB1 Found no response from ui, when a key is touched, all lights turn on, unable to get into diagnostics, ng, needs ui and control, per marcone kit is needed, talked w/gs, gs to research, ordrng 1 67006294 (UI NLA) and 1 WPW10310240 (C/B), schdld next appmnt for 3/29 WED !,
Arthur V.
WHIRLPOOL WASHER WTW5000DW1 Cust complaint unit stuck in spin cycle. Unit on pause upon arrival. Cancelled cycle and ran diagnostics. No errors. Ran a auto test cycle unit passed. Ran a calibration cycle. Passed. Could not duplicate issue. All functions are working as designed. Ran thru complete drain and spin cycle unit stopped on its own. , Job Cmpltd,
Eric M.
GE WASHER GHWS3605F0MC Replaced rh tub support spring, bellow, bellow spring, console, user interface, and main control board, programmed control board iaw instruction sheet, ran thru svc test, passed, optest good., Job Cmpltd,
Paul H.
KITCHENAID REFRIGERATOR KRFC300ESS01 Replaced door, op test ok, looks good., Job Cmpltd,
Paul H.
KITCHENAID DISHWASHER KUDS30FXBL4 A bit of noise in wash, checked chopper area, cleared debris, ran again, much quieter, op test ok
Paul H.
WHIRLPOOL WASHER WTW8000DW2 When installed, unit was not raised, unit is in a pan, rotor was rubbing on pan, no damage to rotor, minimal wear on pan ridges, pan still has water tight integrity, raised unit up, tested, op test o
Paul H.
AMANA DRYER NED4655EW0 Found support roller had stuck, replaced both from t/s, ran unit, nice and quiet., used 1 349241T (ROLLER KIT) from stock
Alice M.
MAYTAG WASHER MVWB725BW0 Replaced bearing, stator, RPS sensor, ran test cycle and spin, nice and quiet.,
Paul H.
KITCHENAID RANGE KOSE500ESS01 Replaced thermal, preheated oven to 400F, heated fine, op test ok.,
Jeff M.
WHIRLPOOL REFRIGERATOR WRS325FDAW04 Installed new part unit op tested good. Nameplate was never ordered customer can install hersel
Jeff M.
KITCHENAID MICROWAVE KHHS179LSS0 The fan was sitting too close to the bottom of the housing added a shim to raise the fan off of the housing unit tested good,
Jeff M.
WHIRLPOOL REFRIGERATOR WRS571CIDM01 Installed new part unit op tested good ,
Jeff M.
WHIRLPOOL WASHER WTW4816FW Customer was just concerned with the noise is the washer makes unit tested good,
Jeff M.
WHIRLPOOL RANGE WFG515S0EB0 Oven is not heating properly it failed to ignite I adjusted the spark igniter unit tested good, Job Cmpltd
Jeff M.
KITCHENAID REFRIGERATOR KFCS22EVMS8 Installed new part unit op tested good
Paul H.
WHIRLPOOL REFRIGERATOR WRF555SDFZ01 Found a dent in left RC door, right where door switch lines, door is defeating door switch enough to turn off lights but not enough to engage auger, needs LH RC door, ordrng 1 W10855083 (LH RC DOOR),
Paul H.
FRIGIDAIRE REFRIGERATOR FFFH17F4QW0 Compressor not running, checked for voltage to compressor, none, checked defrost timer, not in defrost, by passed cold control, fired up and began cooling, needs cold control, ordrng 1 5304503436 (COLD CONTROL)
Jeff M.
WHIRLPOOL WASHER WTW7300DW1 Washer will not go into a service diagnostics test as I try to machine will shut them. Diagnostics does not work. Machine is squeaking as it agitates from the shaft of the transmission spinning on the tub seal I tried greasing the seal it still squeaks need a new case n washer , ordrng 1 W10811956 (GEAR CASE) and 1 W10812422 (CONTROL) and 1 W11032711 (WASHER)
Jeff M.
WHIRLPOOL DRYER WED8300SW0 The dryer is not operating properly it has a F01 code main control faults needs a new man control the Centrifugal switch is locked in one position it will not go back to the start position. Needs a new motor fan that attaches to the Motor most likely not come off also needs a new pulley and the rollers
Chad P.
GE WASHER PFWS4600L0WW As tech was taking around unit steam generator was found leaking. See photos. This appears to have gotten into the rear bearing cauing it to fail. Also, unit has not removeable rear panel other then the small pulley access panel. Unit will require two tech for this job to be completed.
Brian B.
WHIRLPOOL WALL OVEN GBD307PRY01 CC that the clock keeps dimming and it flashed a fault code f2e6. Pulled unit out. Reset connectors. Per service bulltin will need ui and main control. Can see signs on overheating on control. Advised cust will need both parts.
Brian B.
JENNAIR REFRIGERATOR JFC2089HTB2 CC that the deli drawer is broken. Found the endcap is broken. Needs a new endcap.
Chad P.
MAYTAG DRYER NED4655EW1 Found terminal shorted. Repaired. Op test ok. , used 1 279320 (BLOCK-TERM) from stock, Job Cmpltd
Arthur V.
WHIRLPOOL REFRIGERATOR WRT519SZDM02 Upon arrival freezer temp at 0 deg. Fresh food at 36. Cust complaint freezing things in veg bins and on top shelf. Checked service pointers needs control per pointer W10902061 ( no marking on control) , ordrng 1 W10884375 (CONTROL), schdld next appmnt for 3/28 TUE !,
Arthur V.
KENMORE REFRIGERATOR 106.69902990 Found drain frozen. Thawed using steam. Op test good , used 1 SENIOR DISCOUNT (SENIOR DISCOUNT) from stock, Cllctd $171.09 Check # 4732, Job Cmpltd,
Chad P.
KITCHENAID DISHWASHER KUDS30IXSS9 Installed console and control. Op test ok
Eric M.
WHIRLPOOL REFRIGERATOR WRF767SDEM01 Comp ice maker works, but leaks water into the ice container. Found the fill tube not in the funnel, put fill tube into funnel, force cycled ice maker, optest good., Job Cmpltd,
Chad P.
WHIRLPOOL MICRO OVEN WMH31017AB4 Found interlocks failed. Replaced interlocks. Op test ok. , used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd
Chad P.
MAYTAG DRYER MEDX700XL0 Found unit had wrinkle control on. Causing the unit to come on after drying is complete. Removed and explained its operations. Let unit cycle heat. Venting checks good. Power checks good. Shut unit down. Unit did not come back on. Advised if it does come back on and wrinkle control if off please contact us back for service. , Job Cmpltd,
Chad P.
MAYTAG REFRIGERATOR MFI2269VEQ1 Found cube jammed in icemaker. Cleared and cycled. Op test ok. ,
Chad P.
MAYTAG WASHER MVWX655DW1 Found hot and cold reversed. Corrected and ran normal wash. , Job Cmpltd,
Robert A.
WHIRLPOOL WASHER A110 Found lid switch broken, needs switch asm, ordrng 1 204968 (plunger16.84) and 1 W10820036 (SWIT H32.43), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $290.58 CC Ref # 670191188, schdld next appmnt for 3/29 WED !,
Chad P.
MAYTAG RANGE MER8650FZ0 Installed control panel. Op test ok. ,
Alice M.
MAYTAG WASHER MVWB835DW1 Cc that unit does not always spin out the load. Unit stored ob fault. Advised on loading and removing the rinse option in rinse and spin to get a spin drain cycle. Calibrated unit. Op test ok.
Alice M.
MAYTAG MICROWAVE MMV4205DS1 Found interlocks not working properly. Relaced harness from t/s. Ran test. Optest ok.., used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd
Brian B.
KITCHENAID WALL OVEN KODE500EBS02 CC that the timer does not change and the oven does not have the right temp. The timer has a setting of hrs and mins or mins and sec. advised the cust on how to use the timer. Preheated both ovens to 350*. Calibrated both ovens plus 10* Optest ok., Job Cmpltd
Brian B.
KITCHENAID DISHWASHER KDFE104DWH2 Pump not draining. 129v to pump. Replaced pump that was sent to customer. Ran test cycle. Optest ok.
Brian B.
KITCHENAID DISHWASHER KDTE254ESS1 CC that the top rack would stay in the top postion. Removed the top rack and found the adjuster was not in the correct postion. Set the adjuster in the correct postion. Ran a cycle and optest ok. ,
Brian B.
WHIRLPOOL WASHER WDT720PADM2 Replaced the main control. Ran calbration cycle and optest ok. , Job Cmpltd
Brian B.
MAYTAG REFRIGERATOR MSD2758GEQ Replaced filter valve.. tested water. Optest ok., Job Cmpltd,
Arthur V.
MAYTAG WASHER MVWX700XL0 Replaced main ccu recalibrated op test good. , Job Cmpltd,
Arthur V.
FRIGIDAIRE FREEZE LFFH21F7HWJ Installed new breaker kit with lock port. Op test good , Job Cmpltd,
Dan H.
WHIRLPOOL WASHER WTW4616FW0 Customer complaint that agitator fell off, confirmed, found agitator bolt had backed out, no damage to agitator or drive shaft, reinstalled agitator, op test good , Job Cmpltd,
Dan H.
MAYTAG WASHER MVWB755DW0 Customer complaint that unit did not spin water out of clothes twice, ran diagnostics found f0e5(off balance) error code, ran manual test cycle on high speed spin, unit spins, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed , Job Cmpltd,
Dan H.
GE DISHWASHER GDT550HSD0SS Customer complaint that unit is not drying dishes, ran diagnostics no error codes found, started manual test cycle, turned on heater, heater did not turn on, heater ohmed at 19 ohms, heater is not receiving 120vac, tco ohmed at 1.2 ohms, main control is not sending120 to heater, unit needs new main control, ordrng 1 WD21X22276 (129.43), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 3/28 TUE !,
Dan H.
GE DISHWASHER GDT550HSD0SS Customer complaint that unit is not drying dishes, ran diagnostics no error codes found, started manual test cycle, turned on heater, heater did not turn on, heater ohmed at 19 ohms, heater is not receiving 120vac, tco ohmed at 1.2 ohms, main control is not sending120 to heater, unit needs new main control, ordrng 1 WD21X22276 (129.43), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 3/28 TUE !,
Dan H.
WHIRLPOOL RANGE WFE520S0FS0 Customer complaint that cooktop cracked and now left front element is not working and oven light is not working, found left front element open, bulb burnt out, and cooktop cracked, installed new cooktop from customer stock, installed new bulb from truck stock, unit needs new left front element, ordrng 1 W10823729 (LF ELEMENT), used 1 S3810 ([Alt for TJS3810]) from stock, schdld next appmnt for 3/29 WED !,
Dan H.
MAYTAG WASHER MVWB850YW0 nstalled new bleach dispenser, op test good , Job Cmpltd,
Dan H.
MAYTAG WASHER MVWC400XW3 Customer complaint that unit is not getting hot water, found shut off valves closed, opened valves, ran manual test cycle, both hot and cold water valves opened, started normal wash cycle with hot water temperature selected, unit filled with hot water, heard loud noise when unit spins, found bearings in gearcase bad, unit needs new gearcase, ordrng 1 W10330039 (gearcase), schdld next appmnt for 3/28 TUE !,
Dan H.
WHIRLPOOL WASHER MVWC415EW1 Customer complaint that unit is not spinning out clothes, ran diagnostics found f7e6( motor fault) error code, found motor not connected, no damage to harness, reinstalled connection, ran drain and spin cycle with 6 wet bath towels, unit spun out towels to almost dry, op test good, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , Job Cmpltd,
Dan H.
WHIRLPOOL WASHER WFW95HEDC0 Customer needed shipping bolts installed because they are moving tomorrow, customer did not have original shipping bolts, tech went to pick up new shipping bolts, installed new shipping bolts, op test good, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , used 1 W10763470 (BOLTS22.99) from stock, Job Cmpltd
Dan H.
WHIRLPOOL REFRIGERATOR WRB322DMBM00 Customer complaint that ice maker fill line is not mounted to ice maker fill tube, no damage to water line or fill tube mount, reinstalled, op test good , Job Cmpltd,
Tim G.
Whirlpool refrigerator ED5VHGXMQ10, Customers complaint is that the unit makes a loud sound when running. Checked unit and found the condensor fan mortor to have failed causing the sound. Quoted customer for repair and ordering the new fan motor.
Robert A.
WHIRLPOOL REFRIGERATOR WRF535SMBM00 Found mulion broken, needs replaced, ordrng 1 WP12722803AP (MULLION GRAY), schdld next appmnt for 3/28 TUE !,
Gail V.
WHIRLPOOL WALL OVEN WOD97ES0ES01 Customers complaint is that the unit's upper oven is not heating correctly (unit reaches temp and then doesnt keep the temp). Called customer 25mins ahead of time to have him start a preheat at 350degs. When tech arrived the unit had just finished the preheat and found the units temp at 325-350degs. Tech let unit cycle and during that time could not locate a model number tag on the unit. Tech found no issue with the unit heating. Tech advised the customer that the unit needs preheated for a extra 20-25mins after the unit says its pre heated. Customer asked tech to check a higher temp so tech canceled the current bake cycle and set for 400degs. Let unit reach temp and found the temps good. Unit working at normal op. , Job Cmpltd,
Tim G.
Whirlpool wall oven WOD97ES0ES01, Customers complaint is that the unit's upper oven is not heating correctly (unit reaches temp and then doesnt keep the temp). Called customer 25mins ahead of time to have him start a preheat at 350degs. When tech arrived the unit had just finished the preheat and found the units temp at 325-350degs. Tech let unit cycle and during that time could not locate a model number tag on the unit. Tech found no issue with the unit heating. Tech advised the customer that the unit needs preheated for a extra 20-25mins after the unit says its pre heated. Customer asked tech to check a higher temp so tech canceled the current bake cycle and set for 400degs. Let unit reach temp and found the temps good.
Eric M.
WHIRLPOOL REFRIGERATOR VS70695474 Replaced dispenser trim., Job Cmpltd,
Robert A.
WHIRLPOOL DISHWASHER MDB4949SDE3 Installed panel and control, ran diognastics cycle, good, op test ok, Job Cmpltd,
Eric M.
KITCHENAID DISHWASHER KDTE254ESS1 Comp the the inner and outer door panels a rusting, and leaking under sink. Found lower lh rack rail broken off, needs replaced. Iaw wpsp W10914584A, replace upper rack rails. Unit way off level, leveled. Ran thru svc test, no leaking observed. Going to need inner/outer door, upper/lower tracks, nameplate, lower seal, and dispenser replaced., ordrng 1 W10822165 (TRACK - LH) and 1 W10822165 (TRACK - RH) and 1 W10839793 (NAMEPLATE) and 1 W10847243 (DOOR - OUTER) and 1 W10861000 (DISPENSER) and 1 W10909089 (SEAL - LOWER) and 1 W10919271 (DOOR - INNER) and 1 W11048934 (TRACK - LH (WPSP W10914584A)) and 1 W11048936 (TRACK - RH (WPSP W10914584A)), schdld next appmnt for 3/28 TUE ! [**], saved tckt [SdLink\289087a.png],
Robert A.
WHIRLPOOL REFRIGERATOR GSS26C4XXA00 Found no power to auger motor, padle tested good, no power fron c/b, ordrng 1 WPW10372210 (UI), schdld next appmnt for 3/28 TUE !,
Gail V.
WHIRLPOOL DISHWASHER WDT720PADM2 Customers complaint is that the unit is not drying the dishes. Checked unit for errors and found a stored F5E1 door stuck open. Tested unit in diagnostics and found the heater to be pulling 3amps. Checked the water temp and found to be the inlet 90degs. Advised the customer to run the water the sink first before starting the unit. Checked and found the rinse aid working. Unit working as designed. Found that the unit is draining through the floor and was advised that they may have a siphon issue. , Job Cmpltd,
Tim G.
Whirlpool dishwasher WDT720PADM2, Customers complaint is that the unit is not drying the dishes. Checked unit for errors and found a stored F5E1 door stuck open. Tested unit in diagnostics and found the heater to be pulling 3amps. Checked the water temp and found to be the inlet 90degs. Advised the customer to run the water the sink first before starting the unit. Checked and found the rinse aid working. Unit working as designed. Found that the unit is draining through the floor and was advised that they may have a siphon issue.
Arthur V.
WHIRLPOOL DRYER MEDC215EW1 Found no 220v ot outlet. Found open fuse. Customer replaced fuse. Op test good ,
Eric M.
KITCHENAID OTR MICROWAVE KMHC319ESS0 Comp that occasionally the interior light will not come on when door is opened, and when door is closed and cust tries to start, it says close door on the display. Found the door is rubbing on the upper hinge and the lower door cam is out of alignment, the only way to keep door fm rubbing on the hinge is to lift up the door. Iaw wpsp W10853726B, install door sag kit, also needs upper and lower cams replaced. The grille is cracked and tabs are broken off off, needs grille replaced as well., ordrng 1 W10450407 (HARNESS W/ CAMS) and 1 W10701701 (GRILLE - VENT) and 1 W10870090 (DOOR SAG KIT), schdld next appmnt for 3/28 TUE ! [**],
Robert A.
GE REFRIGERATOR GSH25JGDBCC Found evap frozen, cleared evap, heater green, open, bi metal goos, needs heater, ff light out, ordrng 1 60A (60a - 2bulbs) and 1 WR51X10055 (heater,defrost), schdld next appmnt for 3/28 TUE !,
Tim G.
MAYTAG RANGE MER8700DS1 Customers complaint is that the unit will not do anything. Checked unit and found the display blank but when a burner was turned o the display would turn on and display a F9E0 (miswored house or unit). Tech went to pull unit out but the customer installed tile blocks infront of the control (see pics). Customer had family member remove tile from the wall so power could be checked. Checked the power at the terminal block and found the unit missing L1 or L2. Customer to contact a licensed electrician. , Job Cmpltd,
Arthur V.
GE REFRIGERATOR GFE29HSDASS Found icemaker overfilled and froze left rail. Needs rail parts and dpor seal and icemaker. Small indentations on left side frame caused by opening door. Cust did not want to let all her food spoil to get door open , ordrng 1 WR14X10370 (gasket fz bk) and 1 WR17X13144 (slide bracket asm rh) and 1 WR17X13145 (slide bracket asm lh) and 1 WR30X25766 (icemaker asm) and 1 WR72X10427 (GLIDE) and 1 WR72X10428 (slide lower fz lh), schdld next appmnt for 3/28 TUE !,
Eric M.
WHIRLPOOL RANGE WFE515S0EW0 Replaced cooktop as 1 time courtesy., Job Cmpltd,
Robert A.
GENERAL ELEC WASHER GFWR2700H0WW Complaint of unit vibrating, checked suspension, good, ran spin, checked level of unit, corrected, , ran unit with top and back off, nothing vibrating, when spun by hand, can hear bal ring making noise, talked w/em, and gs, when unit is in high spin it is quite, and no vibrations, checked ge website, no other pointers, op test ok, Job Cmpltd,
Gail V.
WHIRLPOOL DISHWASHER MDB8969SDE3 Customers complaint is that the start button isn't working. Found that a cycle could be selected but the start button is not working. Removed the control panel and found the button asm loose. Corrected the panel and reinstalled, op test good. , Job Cmpltd,
Tim G.
Maytag electric range MER8700DS1, Customers complaint is that the unit will not do anything. Checked unit and found the display blank but when a burner was turned o the display would turn on and display a F9E0 (miswored house or unit). Tech went to pull unit out but the customer installed tile blocks infront of the conteol (see pic). Advised the customer that the unit needs pulled out to verify issue and to call us when the unit can be serviced.
Brian B.
MAYTAG WASHER MVWB835DW1 CC of not enough water. Ran diag and calibration. Machine working properly. Advised customer on proper water level., Job Cmpltd,
Brian B.
KITCHENAID DISHWASHER KDFE204EBL1 Found machine full of water. Pump humming but not draining. Removed pump, pump clear, needs new drain pump. Replaced drain pump from t/s. ran test cycle and optest ok. , used 1 WPW10348269 (PUMP-DRAIN) from stock, Job Cmpltd
Brian B.
WHIRLPOOL WASHER WTW5000DW1 Replaced drain pump.. ran test cycle. Optest ok.., Job Cmpltd
Brian B.
KITCHENAID DISHWASHER KDFE104DSS2 Replaced the parts listed. Ran cycle and optest ok. , Job Cmpltd
Brian B.
MAYTAG WASHER MVWX655DW0 CC that the unit does not spin the clothes. Leveled the unit. Ran diag. F0e5 Off balance load. Ran calbration and auto test, ran rinse and spin with clothes.. machine is working as designed..advised customer on loading..optest ok. , Job Cmpltd,
Brian B.
WHIRLPOOL REFRIGERATOR WRS322FDAM04 Found doors uneven.. adjusted doors and front rollers to level machine. Optest ok., Job Cmpltd
Brian B.
KITCHENAID DISHWASHER KDTE204EPA1 hat machine is not draining. Drain pump humming but not starting. Removed piece of glass from drain pump. Ran test cycle. Optest ok
Brian B.
AMANA DRYER NED4655EW1 CC that machine takes 3 times to dry clothes. Found outside vent clogged up with birds nest. Cleaned out vent. Ran test cycle. Heat and airflow normal. Optest ok., Job Cmpltd
Chad P.
WHIRLPOOL REFRIGERATOR WRS571CIDM01 Unit is making ice and dispensing it at this time. Water color checks normal. Appears light in kitchen is making it look yellowish. Help glass to the window and water color was nice and clear. Op test ok
Chad P.
KITCHENAID REFRIGERATOR KRFF507ESS01 Installed door. Op test ok. , Job Cmpltd,
Chad P.
KITCHENAID REFRIGERATOR KRFC302ESS00 Aligned doors and installed gasket. Op test ok.
Tim G.
Maytag dishwasher MDB8969SDE3, Customers complaint is that the start button isn't working. Found that a cycle could be selected but the start button is not working. Removed the control panel and found the button asm loose. Corrected the panel and reinstalled, op test good.
Chad P.
WHIRLPOOL WASHER WTW8000BW0 Installed parts listed. Op test ok.
Gail V.
GE REFRIGERATOR GFE29HSDASS Found display bd erratic. Needs replaced also buttons sticking order display , ordrng 1 WR17X13200 (display asm) and 1 WR55X11144 (pcb asm led icon ui), schdld next appmnt for 3/27 MON !,
Chad P.
KITCHENAID REFRIGERATOR KSC24C8EYY02 Defrosted evap and installed thermistor. Op test ok.
Gail V.
FRIGIDAIRE WASHER FAFW3511KR0 Replaced control. Op test good , Cllctd $288.96 CC Ref # 669522438, Job Cmpltd,
Jeff M.
JENNAIR WALL OVEN JJW9830DDP Installed new part unit op tested good ,
Jeff M.
MAYTAG WASHER MVWC415EW1 Customer was worried about the drum as it suede in the machine. Explain to the customer that the inter-drum is hanging from supporting suspension rods like a pendulum which allows the drum to swing. Unit tested good, Job Cmpltd,
Jeff M.
MAYTAG DRYER MGDC400VW0 The unit was not lighting i found the thermal fuse open this time. Installed new part unit op tested good
Arthur V.
GE REFRIGERATOR GFE29HSDASS , Found display bd erratic. Needs replaced also buttons sticking order display , ordrng 1 WR17X13200 (display asm) and 1 WR55X11144 (pcb asm led icon ui), schdld next appmnt for 3/27 MON !,
Paul H.
KITCHENAID DISHWASHER KDTE104DSS0 Replaced sump and motor assembly, ran diagnostic cycle, proceeded through with flying colors. Op test ok.
Arthur V.
FRIGIDAIRE WASHER FAFW3511KR0 Replaced control. Op test good , Cllctd $288.96 CC Ref # 669522438, Job Cmpltd,
Paul H.
WHIRLPOOL DRYER MEDE500VW1 Replaced rollers, idler pulley, and belt, ran unit, nice and quiet. Op test ok., Job Cmpltd,
Arthur V.
FRIGIDAIRE DRYER FAQE7011KR0 Replaced main control operational test good. , Cllctd $264.75 CC Ref # 669522010, Job Cmpltd,
Paul H.
GE DISHWASHER ZBD7920D00SS Replaced vent transition, vent driver, and blower, ensured a tight seal, op test oK
Eric M.
WHIRLPOOL WALL OVEN WOS51ES4ES00 Comp keys on ui not working properly and not beeping when the timer was set. Found the language was set to French, changed to English, and key tones and sound was off, set to on. Cust not pressing the keys hard enough to actually activate the key he was trying to activate. Cust started timer to verify it beeped at the end of the timer, and it did. Ran thru svc test iaw tech sheet, all passed, oven is operating just as it was designed to operate by the manufacturer. This was a cust instruct., Job Cmpltd,
Paul H.
WHIRLPOOL DISHWASHER WDT710PAYE6 Replaced drain hose, ran test cycle, cancelled, unit drained fine, op test ok
Eric M.
WHIRLPOOL DISHWASHER MDB8750AWS Comp that the counter was very hot, dishes did not clean dishes, and melted plasticware. Cust has already ordered a new dishwasher fm Snow Bros. which will be delivered and installed tomorrow. Tested across st1 - st3 heater relay on board, the heater relay is closed, causing the heater to stay on when door closed. Also, the latch/handle assy, and tabs on the user interface are broken. Needs control board, heater, handle/latch assy, console, lower wash arm, and basket replaced. Disabled pwr to control board to make safe. The console has been discontinued and is no longer available, unit non-repairable., Job Cmpltd,
Dan H.
KITCHENAID MICROWAVE KHMS2056SBL0 Installed new door, op test good , Job Cmpltd
Gail V.
WHIRLPOOL MICRO OVEN WMH32L19AS1 Comp that the time display was switching over to a 24 hr clock vice the standard 12 hr clock, but the cust unplugged, plugged back in, set the time, now the time display is working fine. Ran thru svc tests iaw tech sheet, all passed, performed factory reset, set clock and verified that it was set to standard 12 hr clock display. Unable to find anything wrong with the unit, it is operating just as the manufacturer designed it to operate., Job Cmpltd,
Dan H.
GE RANGE JGBP85AEB2AA Customer complaint that oven is not heating, started bake for 350 degrees, ignitor did not glow, ignitor is recieving 120vac, unit needs new ignitor, installed new ignitor, op test good
Dan H.
WHIRLPOOL REFRIGERATOR ED5LTAXVL01 Installed new ice maker, op test good , Job Cmpltd
Robert A.
MAYTAG WASHER MVWX655DW1 Ran diognastics no codes, ran recal, good, tested valves, good, started normal wash, iunit filled and shut off, unable to start, c/b recieving 120vac, no heartbeat, needs c/b, ordrng 1 W10916226 (CONTROL), schdld next appmnt for 3/27 MON !,
Robert A.
MAYTAG WASHER MVWB835DW1 Installed valve, ran recall, good, no water, unable to fully test, op test ok Ofr 2500001574, Job Cmpltd,
Dan H.
MAYTAG DRYER MGDX655DW1 Installed new coils, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube
Robert A.
KITCHENAID B/IN REFRIGERATOR KSSC48QVS04 Installed thermistors, cust to watch, op test ok, Job Cmpltd,
Gail V.
WHIRLPOOL DRYER WED8540FW0 Complaint that a bolt is missing for the venting and the door seal is a issue. Checked for missing bolts and found all there and also found the door seal in good condition. No power or cord for unit to test. , Job Cmpltd,
Tim G.
WHIRLPOOL REFRIGERATOR WRX735SDBM02 Customers complaint is that the user interface doesn't light up to change settings and the units dispenser is not working. Tested unit and found no response from the UI. Removed power from unit and checked all connections. All connections found good, reapplied power, op test good unit now working at full op. , Job Cmpltd,
Dan H.
MAYTAG WASHER MVWB835DW1 Customer complaint that unit shakes during use, ran diagnostics found f0e3(overload) and f0e5(off balance) error codes, ran drain and spin cycle with wet load, unit is not shaking abnormally, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ,
Tim G.
WHIRLPOOL REFRIGERATOR GB2FHDXWS07 Customers complaint is that the unit is not cooling in the fz section but ff is ok. Checked and found the compressor running abnormally loud and found a bullet valve already on the low side process tube from a prior company. Placed gagues on unit and found the low side reading at +24psi indicating a internal failure of the compressor. Unit needs compressor and a CFC tech. , ordrng 1 W10507884 (compressor), schdld next appmnt for 3/28 TUE ! [***],
Tim G.
MAYTAG WASHER MHW5100DW0 Customers complaint is that the unit is leaking from the cap of the drain pump and that the clothing will not spin out completly. Checked unit and found a F5E4 door not opened between cycles and a F5E2 door lock error. Checked the door lock function and found ok. Checked the pump area and found leaking. Uniit needs pump asm and tech also found service pointer W10913408 for wet clothing at the end of the cycle stating to replace the ACU. Checked the power supply and found the outlet to have an open ground and hot and neautral reversed. Customer to have taken care of before repair is completed. , ordrng 1 W11029844 (Acu) and 1 WPW10605427 (pump-water), schdld next appmnt for 3/27 MON 1-4,
Paul H.
WHIRLPOOL REFRIGERATOR WRF989SDAE00 Checked temps and ice maker fan operation, all good, checked ice maker errors, E5-timed ice making, this means a problem with the IM thermistor (part of IM), ordering IM, ordrng 1 WPW10764668 (icemaker)
Tim G.
Whirlpool washer WTW5000DW1, Customers compliant is that the unit doesnt always unlock at the end of the cycle. Checked unit for errors and found nothing stored. Tested the lock several times and was unable to produce failure. Tested a self test, op test good. Ran a recal cycle, op test good. Customer has unit plugged into a non grounded outlet and was advised that the unit needs to be grounded that it could cause potential failures. Unit is found to be working at normal op.
Paul H.
KITCHENAID REFRIGERATOR KRSF505ESS00 Replaced RC door and adjusted, customer did not receive new nameplate, reordering, customer will install, no return visit neccessary., ordrng 1 W10839793 (nameplate)
Paul H.
MAYTAG WASHER MVWC555DW0 Unit purchased from Aaron's, two year warranty, ran diagnostics, no errors, ran test cycle, cutout mid cycle, needs a control board, ordering, ordrng 1 W10685236 (cntrl-elec
Paul H.
MAYTAG DRYER MEDC300BW0 Replaced start switch, problem persists, called Techline, spoke with Mike, said centrifugal stuck on motor, ordering motor and blower, need replacement tool for blower, ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Paul H.
WHIRLPOOL WASHER WFW72HEDW0 Unit consistently has F3E1, model meets pointer W10803528, butserial is out of range, checked pressure hose, good no kinks, blockages, or holes, spoke with GS, ordering airtrap as well as pressure switch, ordrng 1 WPW10448876 (switch-wl) and 1 WPW10626116 (trap
Jeff M.
WHIRLPOOL RANGE WFG320M0BW Technical Service Pointer #: W10878790 Service bracket kit is required for The repair of the glass door
Jeff M.
MAYTAG WASHER MVWC425BW0 Remove the enter drum from the washer and realize the gearcase that was ordered was incorrect it is a long shaft your case I need a short shaft gear case. Re-ordering the gear case from Marcone display picture shows a short shaft gear case.
Jeff M.
WHIRLPOOL HOOD UXT4230ADS2 Selector switch for the fan the shorted out see picture needs new selector switch, ordrng 1 WPW10395126 (SWITCH )
Jeff M.
WHIRLPOOL RANGE RF367LXKQ The infinite switch has failed contacts in the front left infinite switch between the black and blue wire Are welded closed needs a new switch, ordrng 1 WP3149400 (SWITCH
Jeff M.
WHIRLPOOL MICROWAVE KMHC319ESS0 The liner of the door starting to separate. Also if you shake the door you can hear a bunch of plastic pieces rattling around on the inside. Needs new microwave door
Jeff M.
WHIRLPOOL WASHER WTW8040DW0 User interface is completely locked but it is receiving power the power button is the only button that actually works needs a new user interface and main control, ordrng 1 W10812421 (CONTROL) and 1 W10858298 (UI),
Chad P.
IKEA DISHWASHER IUD8500BX1 No stored faults in system. Found filter coveed in debris. Cust cleaned. Ran service test mode. Operations normal at this time. Found wheels on lower rack coming off. Needs all wheels on lower rack replaced. Advised to use as normal and if issues continue please tell returning tech for wheel install appt. , ordrng 4 W10195416V (WHEEL)s,
Chad P.
WHIRLPOOL REFRIGERATOR WRF535SMBM00 Found upper gasket still not sealing. Tried to flip gasket and conform. Op test no good. Found when gasket was removed that bother upper and lower door is slightly deformed causing upper door to not mate with cabinet properly. Tech attempted to adjusted door several ways. No good. Unit needs door replaced
Chad P.
WHIRLPOOL MICRO OVEN WMH53520CS6 Found interlocks failing. Intermittently showing open and close door and light not working. Needs interlocks replaced. , ordrng 1 W10450407
Dan H.
WHIRLPOOL RANGE WFG231LVS0 Customer complaint that oven is not heating, started bake for 350 degrees, ignitor did not glow, ignitor is recieving 120vac, unit needs new ignitor,
Brian B.
WHIRLPOOL WASHER WTW7000DW1 that the unit sounds like an airplane. Ran a rinse and spin cycle. Found bearing noise coming from the gearcase. gearcase needs to be replaced. Office to order part., ordrng 1 W10811956 (GEARCASE
Brian B.
MAYTAG REFRIGERATOR MFI2570FEZ02 CC that the bins for the door does not fit. Found 3 gallon size bins. 2 of the bins do not fit RtH french door. Part look up is only showing the gallon bin. Called marcone, Mike, to reseach the part.marcone will call office with answer. When correct part # is found, office to order 2 bins and ship to customer.
Tim G.
Whirlpool refrigerator GB2FHDXWS07, Customers complaint is that the unit is not cooling in the fz section but ff is ok. Checked and found the compressor running abnormally loud and found a bullet valve already on the low side process tube from a prior company. Placed gagues on unit and found the low side reading at +24psi indicating a internal failure of the compressor. Unit needs compressor and a CFC tech.
Tim G.
Whirlpool dryer WED8540FW0, Complaint that a bolt is missing for the venting and the door seal is a issue. Checked for missing bolts and found all there and also found the door seal in good condition. No power or cord for unit to test. Unit ready for resale.
Tim G.
Whirlpool refrigerator WRX735SDBM02, Customers complaint is that the user interface doesn't light up to change settings and the units dispenser is not working. Tested unit and found no response from the UI. Removed power from unit and checked all connections. All connections found good, reapplied power, op test good unit now working at full op.
Eric M.
WHIRLPOOL REFRIGERATOR WRF535SMBM00 Cust showed pop and delivery receipt, delivered on 3/31/16, using that as pd. Comp that when they came back fm vacation, cust turned the water supply on, and set the bale arm on im to the down/on position, and the im did not make ice for 3 weeks, but now is making ice, and the bucket is 1/2 full of ice now (see pic). Init svc test iaw tech sheet, all tests passed, set defrost cycle to fixed 8 hr defrost. Took out of svc test. Force cycled im, im harvested the ice that was in the mold and filled. Unable to find anything wrong with the unit or the im, it appears that everything is operating just as it was designed to operate by the manufacturer., Job Cmpltd,
Tim G.
Maytag washer MHW5100DW0, Customers complaint is that the unit is leaking from the cap of the drain pump and that the clothing will not spin out completly. Checked unit and found a F5E4 door not opened between cycles and a F5E2 door lock error. Checked the door lock function and found ok. Checked the pump area and found leaking. Uniit needs pump asm and tech also found service pointer W10913408 for wet clothing at the end of the cycle stating to replace the ACU.
Arthur V.
WHIRLPOOL REFRIGERATOR WRT311FZDT00 Cust complaint of a high pitched noise when running. Cycled unit on. All sounds normal--- both fans running. And compressor is also. Noise customer complaining about is the compressor humming as it runs. Noise is normal. Advised customer who wanted it documented that she felt it was too loud----temps good. Op test good ---, Job Cmpltd,
Arthur V.
KITCHENAID DISHWASHER KDFE304DBL0 Replaced all parts listed. Op test good. Advised customer to run a clean cycle before using. , Job Cmpltd,
Arthur V.
WHIRLPOOL REFRIGERATOR GI6FDRXXQ01 Replaced ice maker. Op test good. Unit cycled and filled , Job Cmpltd,
Arthur V.
MAYTAG DRYER LDG7304AAE Replaced drum rollers and idler pulley. Op test good , used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
Arthur V.
FRIGIDAIRE RANGE FGF348KCN Replaced parts listed. Op test good. Advised cust about leaving heavy amounts of grease on cooktop and that it could be a fire hazard , Job Cmpltd,
Arthur V.
WHIRLPOOL DRYER MEDB835DW3 Advised cust that start button needs to be held in until dryer starts. Tested many times. Could not duplicate issue Unit started each time. Cust tried several times to start unit started. Cust to call for service again if unit fails to start Advised cust about foil style vents and fire hazards associated with using them , Job Cmpltd
Tim G.
MAYTAG WASHER MVWC565FW0 Customers complaint is that the unit is not washing/ getting all the clothing wet. Checked unit for errors and found none stored. Educated customer on loading, detergent use, amd cycle selection. Unit found working by design. , Job Cmpltd,
Tim G.
WHIRLPOOL REFRIGERATOR WRT311FZDW00 Customers compliant is that the unit is not keeping things frozen on the door of the fz section and freezing the items in the bottom of the ff. Checked temps and found 0 degs in the ff and 34-38 in the ff. Checked and found the ff to have a lot of items in it blocking the airflow. Instructed the customer on loading and that there needs to be room on the sides and the back of the unit in order for the cold air to fall properly. Unit is working as designed. , Job Cmpltd
Tim G.
WHIRLPOOL DISHWASHER WDF520PADW5 Customers complaint is that the unit will not drain. Tested a drain cycle and found the pump not turning on. Checked all connections and found the connection at the board loose. Secured connection, op test good. Customer is using several different hose connections for the drain and the water supply. Advosed to contact a plumber to correct. , Job Cmpltd,
Eric M.
MAYTAG WASHER MVWB755DW0 Comp that occasionally, the clothes will come out still wet, does not think that it is draining or spinning. Init svc test iaw tech sheet: F0e5 (off balance load), cleared, ran auto test, all passed, calibrated. Washer appears to be operating just as it was designed to operate by the manufacturer. Cust washing mixed loads, advised her she must wash like items, i.e. pants with pants, shirts with shirts, towels with towels, etc. etc. And to use only 1 tbsp of HE detergent., Job Cmpltd,
Eric M.
WHIRLPOOL WASHER WTW7040DW0 Plugged into a gfci receptacle (see pic) which is not iaw the manufacturer's installation manual. Comp one load ran fine, 2nd load, seemed to fill with too much water, she paused to look at how much water was in the washer, so she pressed the start, and it drained out, so she tried it on a quick cycle, again, she thought it filled with too much water, she paused, looked at water level, then pressed start, it drained, the 3rd time it just shut off completely. F0e5 (off balance load), cleared. Ran auto test, all passed, calibrated, passed. Pressure hose clear and properly connected to control board. Unable to find anything wrong with the washer, it appears to be operating just as it was designed to operate by the manufacturer. Cust needs the gfci replaced with a properly polarized, non-gfci receptacle iaw the manufacturer's installation manual. Foil accordion style vent hose attached to dryer (see pic), fire hazard, needs to be replaced with either a semi-r
Eric M.
WHIRLPOOL RANGE ELE WFC340S0EW0 Comp oven not working. Found neither the surface burners or the oven working. Found circuit breaker was shut off, turned circuit breaker on, optest good., Job Cmpltd,
Eric M.
KITCHENAID REFRIGERATOR KSRL25FRSS04 Comp never stopped running, until just prior to me walking in the door, and he said it never seems to go into defrost, but it has since he called for the appointment. Upon arrival, nothing running, after i closed the door fm getting the pic of the model and sn, heard the compressor and fans come on. Put into svc test iaw tech sheet, all tests passed, including the defrost heater. There was a bit of ice build up on the front of the evaporator, but no enough to restrict airflow to the ff compartment, and there was good airflow fm the fz to ff compartment. Unable to find anything wrong with the unit, it appears to be operating just as it was designed to operate by the manufacturer. Saddle valve attatched (see pic), advised cust of the flooding hazard associated with that type of valve and recommended he have a licensed plumber install a 1/4 inch inline valve., Cllctd $96.25 cash, Job Cmpltd,
Eric M.
KENMORE FREEZER 253.44733102 Comp every time door was opened, water would leak fm the rh side, and items were thawing out, so they turned the temp setting up to max and now everythjng is freezing. Checked ice maker, mold is corroded, force cycled ice maker, heater not coming on, removed ice maker, found mold heater open, going to need the ice maker replaced. As for any leaking, none found, drain line clear. Quoted $98 labor to replace the ice maker. Repair declined, estimate only.
Eric M.
WHIRLPOOL COOKTOP ELE KICU509XBL00 Replaced user interface and pwr module, programmed iaw tech sheet, test all 4 elements, all display segments fully operational., Job Cmpltd,ANCE
Tim G.
Maytag washer MVWC565FW0 Customers complaint is that the unit is not washing/ getting all the clothing wet. Checled unit for errors and found none stored. Educated customer on loading, detergent use, amd cycle selection. Unit found working by design.
Tim G.
Whirlpool refrigerator WRT311FZDW00 Customers compliant is that the unit is not keeping things frozen on the door of the fz section and freezing the items in the bottom of the ff. Checked temps and found 0 degs in the ff and 34-38 in the ff. Checked and found the ff to have a lot of items in it blocking the airflow. Instructed the customer on loading and that there needs to be room on the sides and the back of the unit in order for the cold air to fall properly. Unit is working as designed.
Paul H.
GE WASHER GHWN4250D1WW Item was tangled around hub, removed, ran a test cycle, op test ok.
Paul H.
JENNAIRE WALL OVEN JJW2830WP00 Replaced both upper and lower blowers, preheated both ovens to 400F, preheat successful, op test ok
Robert A.
GENERAL ELEC DISHWASHER/B-IN GDT545PGJ0WW Installed control and prograhmed ui, op test ng, control recieving 120vac, no op inspected all wiring, good, need to reorderNote the packing in the boxes were flat, parts just bounced aroundTalked w/gs, ordrng 1 WD21X21916 (CONTROL) and 1 WD21X22215 (UI), schdld next appmnt for 3/27 MON !,
Tim G.
Whirlpool dishwasher WDF520PADW5, Customers complaint is that the unit will not drain. Tested a drain cycle and found the pump not turning on. Checked all connections and found the connection at the board loose. Secured connection, op test good.
Robert A.
WHIRLPOOL REFRIGERATOR WRX988SIBM01 Installed and cycled i/m, op test ok, Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRT311FZDW00 Installed c/b and harness,unit cooling, op test ok, Job Cmpltd,
Paul H.
WHIRLPOOL MICROWAVE WMH53520CS2 Door interlocks are failing, quoted repair, wanted to proceed, replaced interlocks from t/s, tested by cooking a mug of water, heated, op test ok., used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS)
Robert A.
KITCHENAID REFRIGERATOR KBFS22ECMS00 Found ff gaskets torn, need gaskets, ordrng 1 W10443269 (gasket-fip) and 1 W10571956 (gasket-fip), schdld next appmnt for 3/27 MON 11-3,
Robert A.
KITCHENAID REFRIGERATOR KSRV22FVWH02 Complaint, filter stuck, removed filter, cap missing, needs capCust to install, ordrng 1 WP2260518W (CAP FILTER),
Paul H.
WHIRLPOOL DRYER WGD4900XW0 Replaced thermal cutoff, ran high med and low cycles to verify operation, heat was appropriate for each setting, op test ok.
Gail V.
WHIRLPOOL WASHER WTW5000DW1 Ran diagnostics, good, ran recall cycle, good, started normal wash, working correct, op test ok, Job Cmpltd,
Paul H.
WHIRLPOOL REFRIGERATOR WRS331FDDW01 Replaced ice bin, ice door, and ice maker, cycled and filled, op test ok.,
Jeff M.
WHIRLPOOL REFRIGERATOR WRT311FZDB00 Could not duplicate the issue the temperature in the freezer was 0° the temperature in the fridge is 37° unit tested good
Robert A.
KITCHENAID REFRIGERATOR KSRG25FKSS17 Found valve leaking, needs valve connector, ordrng 1 WPW10445062 (CONNECTOR), schdld next appmnt for 3/27 MON !,
Jeff M.
MAYTAG DRYER MEDC215EW1 The unit will not duplicate the issue. Unit test good customer of the incorrect van thing I recommended semi rigid venting
Robert A.
WHIRLPOOL WASHER WTW8000DW0 Ran diagnostics, 0-5 off bal load, 9-2 drain error, ran recall, all passed, checked connections, good, cleared pressure hose, ran rinse and spin, good, op test ok, Job Cmpltd,
Jeff M.
WHIRLPOOL REFRIGERATOR ED5HHAXVB01 I remove the ice bin and adjusted the auger metal rod reassembled the unit and it tested good. Icemaker has ice inside the icemaker the bin is almost empty. Customer uses a lot of ice. I tried explaining to him that the icemaker only make so much ice in the day
Tim G.
MAYTAG DRYER MDG5500AWW Customers complaint is that the unit doesn't always heat. Turned unit on in a timed dry cycle and found after a few cycles the coild to have failed. Quoted customer for repair, and replaced the coils. Tested unit, op test good. Customer was also advised to update the gas supply line and add a shutoff at the connection. Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard., used 1 279834 (COIL. 22.45) from stock, Job Cmpltd,
Tim G.
WHIRLPOOL RANGE R62917355 Customers complaint is that the light will not turn off in the range. Checked and found this model not having a light switch and only controled by the control. Removed power from unit and let reset, op test ng unit needs control. , ordrng 1 WPW10734614 (cntrl-elec), schdld next appmnt for 3/24 FRI !, O-emld tckt [SdLink\288952a.png],
Jeff M.
Whirlpool range ACR4303MFB0 Open is not receiving any power from the outlet customer needs to get an electrician,
Tim G.
WHIRLPOOL DISHWASHER WDT710PAYM3 Customers complaint is that the unit had a burning odor followed by black smoke in the area of the control board. Checked and found the main power connector to the control burnt (possible loose connection and the unit being installed too far under the counter causing excessive moisture). Checked the unit over and found it needing the harness, main control, dispenser (due to melted rinse aid cap and broken latch) amd the door seal due to rotting. Quoted customer for parts only and customer would like to contact whirlpool first. , Job Cmpltd,
Tim G.
KITCHENAID DISHWASHER KUDK03ITBL3 Customers complaint is that the unit is not washing very well and the lower rack roller asm fell off and melted to the heater. Checked unit and found a lot of broken glass in the bottom of the unit and the roller asm melted. Tested unit in normal wash and found good pressure from the pump. Instructed customer on loading, running the water at the sink first and to only use 2tbls of detergent. Drained unit and removed glass. Checked and found the filter covered in debris due to heavy soil and detergent. Ordering new accumulator filter, and wheel asm. , ordrng 1 8193918 (accumulator assy) and 1 WPW10082868 (wheel), schdld next appmnt for 3/24 FRI !,