We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Burton, OH 44021
Brian M
Job Details: 03/29/2021
Cc burner not centered Adjusted burner OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTSQ3
Near Aurora, OH 44202
Brian M
Job Details: 03/29/2021
Installed pump OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/29/2021
Cc of no heat for drying Found no error codes Ran auto test heater is turning on Advised on jet dry and gave samples OP Test Ok
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HV4
Near Chagrin Falls, OH 44023
Jason N
Job Details: 03/29/2021
"Cc unit still making loading buzzing noise at beginning of cycle.Ran heat test, confirmed buzzing noise at start of cycle, goes away after a few seconds. Unit is heating properly, amp draw on unit is 16.6a. Called wp techline, Joel, check magnetron for damage to antenna, possible cap or diode. Check waveguide for burnt spots or pitting. Unusual that sound goes away after start of cycle. Pulled waveguide cover, no evidence of damage, cover clips broke, will need to replace. Ordering magnetron, cap and diode ; ordrng 1 W10818686 (Magnetron) and 1 W10850446 (H.v. Cap) and 1 W11256462 (Diode) and 1 W11193296 (Waveguide cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mentor, OH 44060
Jeff M
Job Details: 03/29/2021
Finger print proofs Coding is peeling off the stainless steel panel.; ordrng 1 W11461694 (Panel)
We serviced a
IKEA DISHWASHER
Model IUD8010DS2
Near Shaker Heights, OH 44122
Jason N
Job Details: 03/29/2021
"Cc unit burning smellFound food debris burnt onto heater element. Cleaned off element. Ran diagnostics test in entirety. All functions normal, heater turned on, no burning smell found. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Cleveland, OH 44102
Jason N
Job Details: 03/29/2021
Installed LH door hinge bushing. Door sealing properly. Op test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mentor, OH 44060
Jeff M
Job Details: 03/29/2021
Installed the new part op tested good.
We serviced a
MAYTAG DRYER
Model LDG9304AAM
Near Painesville, OH 44077
Jeff M
Job Details: 03/29/2021
The unit is not heating. After running the unit on time dry it eventually start igniting needs a new set of coils; ordrng 1 279834 (Coils)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ
Near Willoughby, OH 44094
Jeff M
Job Details: 03/29/2021
Installed the new part op tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Shaker Heights, OH 44122
Jason N
Job Details: 03/29/2021
Installed drain hose. Ran wash test then cancel drain. Unit drained fully. Unit op test good.
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HW01
Near Aurora, OH 44202
Brian M
Job Details: 03/29/2021
Cc lower oven lights not working Swapped bulbs still nothing Lights are controlled by control board Needs control boards ; ordrng 1 W11040197 (cntrl-elec) and 1 W11040198 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cleveland, OH 44108
Jason N
Job Details: 03/29/2021
"Cc unit not filling again.Customer stated she ran several washes and then it did the same thing as last time, wouldnt start a cycle and fill with water. Ran diagnostics, no codes stored. Ran auto test, all functions passed. ; ordrng 1 Wpw100006384 (Drive belt)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Streetsboro, OH 44241
Brian M
Job Details: 03/29/2021
Part damaged Needs reordered ; ordrng 1 WPW10260246 (top)
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ4
Near Aurora, OH 44202
Brian M
Job Details: 03/29/2021
Cc light out Found vent light blown Needs light bulb Customer to purchase and install
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Willoughby, OH 44094
Joe O
Job Details: 03/29/2021
"Cc: error codes, not drainingReplaced drain pump. Ran test cycle. Op test ok"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHC319ESS5
Near Cleveland Heights, OH 44118
Jason N
Job Details: 03/29/2021
"Cc unit caught on fire while running a bake mode.Called wp techline. Safety."
We serviced a
KITCHENAID ICE MAKER
Model KUID508ESS
Near Mentor, OH 44060
Dan H
Job Details: 03/29/2021
"Installed new control, op test good"
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Wickliffe, OH 44092
Joe O
Job Details: 03/29/2021
"Cc: not heating, bottle sprayer not functioningFound unit not heating. Found bottle sprayer is functioning. Heater circuit open. Found tco on heater circuit open. Reset tco. ran test cycle. Excessive suds in unit. Unit is heating. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Lakewood, OH 44107
Corina B
Job Details: 03/29/2021
"Cust showed pop, sent pic. CC that the unit does not get pass sensing. Found the cold water turned off. Turned the cold water on ran manual test for the hot and cold. Ran a calibration. Started a cycle. Optest ok."
We serviced a
GE REFRIGERATOR
Model GFE29HMECES
Near Oberlin, OH 44074
Marie V
Job Details: 03/29/2021
"When took unit apart found that was was too big when did look ups found another part that is correct and is cheaper, unit will also need UI will use the difference for the new part and will take fan whit me to return. I put 24.30 towards the UI.; ordrng 1 WR60X26866 (Fan) and 1 WR55X11144 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW01
Near Avon Lake, OH 44012
Corina B
Job Details: 03/29/2021
"CC that the ice maker is not working. Jumped ice maker, not cycling. Checked power from the control 120 volts. Will need a new ice maker; ordrng 1 WPW10300022 (Ice maker)"
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Willoughby, OH 44094
Dan H
Job Details: 03/29/2021
"Installed new sump, wash motor, and diverter, op test good k"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Avon Lake, OH 44012
Corina B
Job Details: 03/29/2021
Replaced pump and motor. Started a cycle. Optest ok
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Avon Lake, OH 44012
Corina B
Job Details: 03/29/2021
CC that the unit is leaking. Found the tub leaning forward. Leveled the basket. Started a bulky cycles. Water is not hitting the tub ring. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full. Optest ok.
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Garfield Heights, OH 44125
Dan H
Job Details: 03/29/2021
"Installed new user interface, op test good"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC
Near Lorain, OH 44053
Gabriel P
Job Details: 03/29/2021
"Cc that dryer is not heating ,and found dryer setting on air dry explain him how to use temperature adjustment,opt test ok"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near South Amherst, OH 44001
Gabriel P
Job Details: 03/29/2021
Cc that theres black grease in tub. Verified and found no grease and verified under wash plate and unit and everything perfectly fine and clean. Opt test ok.
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Garfield Heights, OH 44125
Dan H
Job Details: 03/29/2021
"Installed new cooktop and left front burner head, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Elyria, OH 44035
Gabriel P
Job Details: 03/29/2021
Cc that they had thick black smoke coming from dishwasher and they explained that a spatula fell from basket and landed on the heating element causing it to melt and making it smoke. We ran a test on unit and everything is working as should. We called BJ and said that we can order the wash arm for the customer and customer said that they will install it themselves because of easy install of part.; ordrng 1 W10803178 (Wash arm)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Seven Hills, OH 44131
Dan H
Job Details: 03/29/2021
"Customer complaint that unit is not cooling properly and water leaking into fresh food section, freezer section temperature at -4 degrees, fresh food section temperature at 57 degrees, evaporator fan is not running, found air channel improperly installed jamming fan up, found evaporator drain tube clogged, cleared evaporator drain tube, corrected air channel, op test good"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Parma, OH 44134
Dan H
Job Details: 03/29/2021
"Installed new belt, op test good"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Sheffield, OH 44054
Gabriel P
Job Details: 03/29/2021
Cc that console is not doing anything its froze. Tried resetting ACU but nothing was working removed console to verify all connectors and were fine disconnected the one going from the ACU to the console and unit went into flood mode verified DC volts on harness to console and had 12.60 DCV reconnected back up to console and unit started working as should. Called whirlpool and spoke with Leon and he made us check the breaker box to see if each unit is in its own dedicated circuit which it wasnt and Leon said they will need to have both unit on there own dedicated circuit to avoid any electronic interference issues in the future. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/29/2021
"Cc that the ice maker stopped working and then it started working again. Ran diag found error code of E2 motor lost position, will need an icemaker. Cust wants to see if we can help with the repair or use the sealed system labor money towards the icemaker replacement, he is on social security and the budget that he has is very short. And he is very happy with the company and that if he ever needs service on another appliance he will call us for service. ; ordrng 1 WPW10764668 (Ice maker), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW2730WS02
Near Lakewood, OH 44107
Gabriel P
Job Details: 03/29/2021
Verified issue again with the F8E1 and ran diagnostics to verify the rpm of the blower motors to make sure we will need to replace the lower one as well. Called whirlpool tech line and spoke with Bryan to guide us through how to get the rpm and speed of the blower motors in diagnostics but notified us that we wont be able to because it would need to be hot wired. He also told us that there is a service pointer about the F8E1 where the ui has to be replaced explained to customer and they said they will call whirlpool to try to get a authorization for the repair and give us a call with whatever info whirlpool gave them and if they want to continue with the repair; ordrng 1 W10617329 (Ui) and 1 WPW10273666 (Blower) and 1 WP74008369 (Probe)
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WSZ57L18DM04
Near Avon Lake, OH 44012
Gabriel P
Job Details: 03/29/2021
Cc unit making a humming sound. Verified and found rear metal cover vibrating when compressor turns on. Called whirlpool and spoke with Leon and I was told thats normal operation the only thing we could do is apply mastic to the line on the compressor and condenser to keep from vibrating with metal cover. We applied the mastics to lines and reinstalled cover. Opt test ok. AT
We serviced a
MAYTAG DRYER
Model MDG9206BWW
Near Westlake, OH 44145
Marie V
Job Details: 03/29/2021
"Replaced blower wheel , cleared out lint from unit and oiled the rollers and pulley. Put everything back together tested unit. Op test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1835VS0
Near Parma, OH 44130
Marie V
Job Details: 03/29/2021
"Cc that the freezer isnt cooling properly. Took temps found 17* on freezer and 51* on fresh food section. Took freezer cover off found a block of ice but evap has good frost pattern, looks like unit isnt finishing defrost. Remove some of that ice because the ice stopped the fan from operating. Took kohms on defrost thermistor 4.6komhs Called Frigidaire tech line, told me that the thermistor is good that the unit has a restriction. Will need a sealed system work on it. Unit is R600. Also unit still under warranty we do not do Frigidaire warranty works. Advice cust to call them to continue with repair"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Westlake, OH 44145
Gabriel P
Job Details: 03/29/2021
Cc that the water on the fridge was tasting bad. Explained that whirlpool recommends the copper or pex water lines and not braded stainless steel lines because it can cause that issue and also since its a new appliance to wait at least to weeks and keep running the water until the taste from all the plastic lines in the fridge goes away. Opt test ok.
We serviced a
GE WASHER
Model GUD27GSSJ0WW
Near Grafton, OH 44044
David R
Job Details: 03/29/2021
"Replaced belt, test on spin mode, good. Op test ok"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Wellington, OH 44090
David R
Job Details: 03/29/2021
"Cc unit not heating, been like this a couple of months. No signs of damage on element. Went through diagnostics, no error codes. Ran all the way through diagnostics, heater came on at end. Called customer over, poured water onto heater, steam coming up. Heater is working properly. Correct power. Customer has rinse aid, turned level up. Advised of hi temp and heated dry option for best results per owners manual. Op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near North Ridgeville, OH 44039
David R
Job Details: 03/29/2021
"Part is damaged, took pics. Damaged in delivery ; ordrng 1 WPW10591570 (Motor pump wash)"
We serviced a
WHIRLPOOL WASHER
Model WTW5300SQ0
Near Cleveland, OH 44110
Joe O
Job Details: 03/29/2021
"Cc: not functioningFound unit will not spin or drain. Found lid switch worn. Jumped out lid switch. Clutch not grabbing. Needs basket drive assembly, lid switch, drive block, motor coupler, and scanner nutCustomer does not want to repair at this time ; ordrng 1 WP8318084 (switch-lid) and 1 W10820043 (brake & drive tube) and 1 285753A (coupling,motor) and 1 WP389140 (drive block) and 1 WP21366 (nut-spaner), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mayfield Heights, OH 44124
Joe O
Job Details: 03/29/2021
Cc: not startingFound customer was not hitting start button to start the unit. Advised customer on starting unit. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Olmsted Falls, OH 44138
David R
Job Details: 03/29/2021
"Replaced all parts. Getting ice but no crushed, checked and found relay stuck on main control. Ordering ; ordrng 1 W11043763 (Main control)"
We serviced a
AMANA RANGE
Model AGR5330BAW3
Near Cleveland, OH 44110
Joe O
Job Details: 03/29/2021
Cc: left rear burner not ignitingFound igniter was touching burner cap. Adjusted igniter. Tested. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Gates Mills, OH 44040
Joe O
Job Details: 03/29/2021
Cc: not drainingFound drain pump broke. Replaced drain pump. Ran test cycle. Op test ok
We serviced a
KENMORE DRYER
Model 110.7094299
Near Cleveland, OH 44130
David R
Job Details: 03/29/2021
"Cc unit not heating. Found open thermal fuse. Different company changed about 6 years ago. Put wrong/different type of fuse on. Ordering fuse ; ordrng 1 WP3390719 (Thermal fuse), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Strongsville, OH 44136
David R
Job Details: 03/29/2021
"Cc bake not working correctly. Took off bottom cover to bake electrical. Element is started to crack all out. Will need new element. ; ordrng 1 W10779716 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Gates Mills, OH 44040
Joe O
Job Details: 03/29/2021
"Cc: not making ice, not dispensing iceFound lower door harness wiring broken. Needs door; ordrng 1 LW10839911 (dor-fip), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDM01TJBL0
Near Richmond Heights, OH 44143
Joe O
Job Details: 03/29/2021
"Cc: door falling openFound door links broken. Needs door links; ordrng 1 8194001 (mount,door balance), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Broadview Heights, OH 44147
David R
Job Details: 03/29/2021
"Cc unit is not heating, making loud noise. Inspected. Loud noise coming from transformer. Could be affecting voltage to mag as well. Ordering mag, cap, diode and transformer. ; ordrng 1 W10818686 (Mag) and 1 W11371266 (Transformer) and 1 W11256462 (Diode) and 1 W10850446 (Cap)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Avon, OH 44011
Marie V
Job Details: 03/29/2021
When inspected the top found scratches and a dent on it. Took pics. Reordering part. Did not schedule cust. We do not have ETA on part. Cust knows. ; ordrng 1 W11423769 (Top)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Highland Heights, OH 44143
Joe O
Job Details: 03/29/2021
"Cc: not filling, lid not lockingCustomer stated the unit will will a little then stop, also the lid lock does not come on at the start of the cycle. Advised customer lid does not lock until later in the cycle. Suspension checked good. Had customer show me how they start the unit in normal cycle. Advised customer theses units are not designed to fill completely. Unit is filling, washing and rinsing. Lid is locking during rinse. Ran drain and spin, could not duplicate issue. Op test ok"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Broadview Heights, OH 44147
David R
Job Details: 03/29/2021
Customer wants a whole new door. Let customer know it doesnt come as whole door. Individual parts. Customer wants new door. Doesnt want parts replaced. Let customer know to contact where they bought it from or Frigidaire to look for return or replacement. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Diamond, OH 44412
Brian M
Job Details: 03/29/2021
Cc led out Found freezer light to be the issue Had to use wire connections to reinstall new light due to leads breaking off inside OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near North Olmsted, OH 44070
Gabriel P
Job Details: 03/29/2021
Cc that washer was not advancing cycles. We started to verify issue but had to move out the dryer from tight space to be able to work on washer and move washer out more because it was in a real tight spot. Ran diagnostics and found F0E5 off balance load and a F8E1 no fill long fill. Also tried doing a drain and spin and found that washer had a long drain hose installed and was shoved in the drain tube about 3ft in causing it to not drain properly and getting the F8E1 error code. Fixed issue for customer and ran a calibration and auto test and unit is working as designed. Explained to customer how to load unit and how much detergent to use when washing clothes. Opt test ok. AT
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Broadview Heights, OH 44147
David R
Job Details: 03/29/2021
"Customer was not here to explain complaint, different person here answered door. Found unit in pump out mode. Held cancel to cancel out mode. Found no fill long fill error code. Checked and found both valves are working in diagnostics and manual mode. Ran diagnostics, loud scrapping in spin. Found bad belt and cam. Replaced from t/s. Tested. Good. Ran diagnostics again and a drain and spin. Good. Ran calibration. Good. Tested normal. Good. Op test ok; used 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Painesville, OH 44077
Jeff M
Job Details: 03/29/2021
installed new part theres no change I called Whirlpool they transferred me to a senior tech advisor. He told me refrigerators will not work with the reverse osmosis no if ands or butts.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44102
Corina B
Job Details: 03/29/2021
"CC that the unit is not working. Found the drain pump is running. Ran diag F3E1 PRESSURE SYSTEM FAULT, F8E1 NO FILL, LONG FILL. Held start in to clear drain pump. Found pulley not engaging. Pressure hose is clear. Replaced the cam and control from t/s. Brought the core back for return ; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC), and 1 W10721967 (PULLEY) from stock"
We serviced a
MAYTAG DRYER ELE
Model MEDB200VQ0
Near Solon, OH 44139
Dan H
Job Details: 03/29/2021
"Installed new thermal cut off and thermostat , op test good"
We serviced a
GE MICROWAVE
Model Jvm1750dm1ww
Near Lakewood, OH 44107
Corina B
Job Details: 03/29/2021
"CC that the unit stays on when closing the door. Checked the door switches, good. Will need a main control. ; ordrng 1 WB27X10872 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWS3
Near Lakewood, OH 44107
Corina B
Job Details: 03/29/2021
CC that the unit has the child lock is on and the green light is not on when done. Held the child lock button for 3 seconds turned off. Ran diag and a calibration. No codes. The green light came on after a calibration. Optest ok
We serviced a
SAMSUNG DRYER
Model DV393ETPARA/A1
Near Cleveland Heights, OH 44106
Corina B
Job Details: 03/29/2021
CC that the unit has a lot of dust and steams the room. Found the blower house not seated properly. Reseated the housing. Started the dryer let run for 10 minutes. Optest ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Parma, OH 44134
Corina B
Job Details: 03/29/2021
Replaced the washplate. Ran a calibration. Started a deep water wash. Optest ok.
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Lakewood, OH 44107
Corina B
Job Details: 03/29/2021
"CC that there is a thumping noise. Checked the support and the idler pulley, good. Checked the blower wheel found lint in the wheel. Removed the lint. Started a cycle the idler pulley is squealing. Will need a dryer repair kit. ; used 1 SENIORDISCOUNT (senior discount), and 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Chardon, OH 44024
Joe O
Job Details: 03/29/2021
"Cc: not runningFound when start Id pressed unit will not start. All fuses checked good. Tested unit with belt detached, and pushing belt switch. unit started and ran. Unit is running. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Solon, OH 44139
Dan H
Job Details: 03/29/2021
"Customer complaint that unit is not cleaning the dishes, ran diagnostics found f7e1(no heat) error code, place upright glasses in racks, ran test cycle, unit filled and began washing, incoming water temperature at 73 degrees, glasses filled, unit completed test cycle, heater is working, unit needs new control, advised customer to run hot water in sink before starting, part is out of stock so not scheduling return appointment ; ordrng 1 W11413274 (Cntrl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS01
Near Chagrin Falls, OH 44023
Dan H
Job Details: 03/29/2021
"Customer complaint of strange gurgling noises, noise is refrigerant running through evaporator , advised customer that this is normal, unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lorain, OH 44055
Marie V
Job Details: 03/29/2021
"Took POP.Cc that the unit didnt want to start and that the motor sounds bad. Unit was unplugged . When plug unit in drain pump started going, canceled. RAn diag got error code of F0E5 off balance load detected. Everything under unit is good, no unusual noises or operation, Also unit is in a unleveled floor try to adjust the most. Advice use that if she notices unit shaking a lot to try to stop unit and rearrange clothes. Also unit had persoak turned on explain cust what that does and to only use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Op test ok unit is working as designed"
We serviced a
MAYTAG WASHER
Model MVWX500XW2
Near South Euclid, OH 44121
Dan H
Job Details: 03/26/2021
"Customer complaint that unit is starting by itself, ran diagnostics found f7e1(basket speed fault) error code, bearings in gearcase are worn, unit did not start itself, ran recalibration, unit needs new gearcase, customer does not want repair ; ordrng 1 W11454372 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/26/2021
"Replaced main control. Tested unit is cycling on and off and vent outside is clear, it is a little long vent from where dryer is at but is clear and feels good air coming out. Brought core for return"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44111
Dan H
Job Details: 03/26/2021
"Customer complaint that unit is making grinding noise, unit is making an squealing noise when starting to spin, unit needs new belt, part is out of stock so not scheduling return appointment ; ordrng 1 W11239857 (Belt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Sheffield Lake, OH 44054
Marie V
Job Details: 03/26/2021
"Cc that the fresh food section isnt cooling. Took temps found 60* on FF and -6 on freezer. For evap is frozen . Check ohms reading on fc thermistor was 6.23 k ohms at the control. When check on the evap was 8.25K ohms. Cover on evap does not have the screws at the top to seal properly. Unit will need main control evap cover and evap fan assembly. ; ordrng 1 W10843055 (Control) and 1 WPW10501260 (Cover) and 1 W11033168 (Evap fan) and 1 WP67006908 (Screw), used 1 SHIPPING (shipping and handling), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Cleveland, OH 44109
Dan H
Job Details: 03/26/2021
"Installed new latch and strike, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Highland Heights, OH 44143
Joe O
Job Details: 03/26/2021
Installed door panel. Customer installed burner head. Unit still clicking after ignition. Found burner head is not grounded to orifice holder. Needs screws; ordrng 4 W11323309 (Screw)s
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Parma, OH 44134
Corina B
Job Details: 03/26/2021
"Replaced the gearcase, shifter, motor, capacitor, hub, belt. Found the washplate splines worn. Will need a new washplate. ; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Screw), used 1 W10528947 (HUB) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/26/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Grafton, OH 44044
David R
Job Details: 03/26/2021
"Cc unit making noise while bake. Also found door hitting cabinet on side, moved unit out an inch so it can clear and not hit. Called techline. Said to file down bracket or bend bracket legs back a little. Can help dampen squeaks. Tried what tech line said. Good. Dampen sound. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ
Near Beachwood, OH 44122
Jason N
Job Details: 03/26/2021
"Cc unit door uneven, and swinging outAdjusted RH door using wheel adjustments to minimize swing out. Adjusted leveling using RH door jack bolt. Customer states its better. Advised him door will swing out when reaching a certain point due to door cam mechanism. Op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJB0
Near Mayfield Heights, OH 44124
Joe O
Job Details: 03/26/2021
Cc: not dispensingFound dispenser plug disconnected. Reseated connection. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Chesterland, OH 44026
Brian M
Job Details: 03/26/2021
Cc unit not freezing in freezer Found evap to have ice ball on cap tube Will need sealed system repair Evap compressor and drier ; ordrng 1 W11092625 (compressor) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821TB0
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/26/2021
I found Ice by the fan remove the ice unit tested good
We serviced a
WHIRLPOOL WALL OVEN
Model n/a
Near Avon, OH 44011
Gabriel P
Job Details: 03/26/2021
Cc that oven was making a unusual sound. Verified and found metal panel by blower making contact causing it to vibrate and making the sound. Tightened the screws and fixed issue. Also wall oven does not have the model and serial number on unit. Opt test ok. AT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Broadview Heights, OH 44147
David R
Job Details: 03/26/2021
"Recovered refrigerant, replaced drier, pulled 28'vac w/ pump, watched, good, charged 5.5 r134a, unit cooling, pressures good, op test ok. Give 24 hours to return to normal temps.; used 1 WPW10143759 (DRIER) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51ES4EW01
Near Fairview Park, OH 44126
Dan H
Job Details: 03/26/2021
"Customer complaint that door handle is loose, tightened, op test good"
We serviced a
GE MICROWAVE
Model PEB1590DM1BB
Near Westlake, OH 44145
Gabriel P
Job Details: 03/26/2021
"Cc that microwave is not activating. Found primary inter lock switch open tried jumping the the wires and started functioning. Will need to order the switch.; ordrng 1 WB02X21787 (Switches holder) and 1 WB24X10047 (Primary switch), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
GE DISHWASHER
Model PDW9280L00SS
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/26/2021
There is a tremendous amount of calcium buildup inside the dishwasher I recommended a customer to get roughly 4 bottles of sealer and to let various components of the dishwasher soak so the CLR can dissolve the calcium you should test fine afterwards
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near South Euclid, OH 44121
Joe O
Job Details: 03/26/2021
"Cc: oven not heatingFound terminal block shorted out. Needs terminal block kit and cord. Replaced terminal block and cord. Ran test bake. Op test ok ; used 1 W11416047 (TERM BLOCK KIT - RANGE), and 1 8171385RC (3 PRONG RANGE CORD) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF736SDAM14
Near North Olmsted, OH 44070
Dan H
Job Details: 03/26/2021
"Customer complaint that freezer section is leaking and door will not open, confirmed, found evaporator drain tube clogged, cleared, op test good"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rock Creek, OH 44084
Jeff M
Job Details: 03/26/2021
The gear case lost most of its oil saturated a lot of the components or need the machine in the hub assembly stripped out needs multiple parts. 2 count ; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11395618 (Cap) and 1 W10913953 (Actuator) and 1 W10528947 (Hub)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Olmsted Township, OH 44138
Dan H
Job Details: 03/26/2021
"Customer complaint that upper oven temperature is 50-75 degrees too cold, oven temperature sensor tests good, started bake for 350 degrees , temperature after preheat at 320 degrees, adjusted temperature offset up 30 degrees, op test good"
We serviced a
MAYTAG RANGE
Model MER8800FZ0
Near Avon, OH 44011
Gabriel P
Job Details: 03/26/2021
Cc that when turning the inner burner of the dual burner it would turn on the outer part. Verified and tested unit but could not duplicate issue. Explained to customer that when the inner burner on the dual burner is on it will warm up the outer part of the burner and will need to be careful not to touch it when on. Unit is working as designed.Opt test ok.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Berea, OH 44017
Dan H
Job Details: 03/26/2021
"Customer complaint that unit is not working and making noise, started normal dry cycle, unit started and heated, heard rattling from blower wheel housing, tightened up, no noise, installed moisture sensor harness, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near North Ridgeville, OH 44039
Corina B
Job Details: 03/26/2021
"CC loud noise. Found ff evaporator iced over. Will need wiring harness, control, and ui. ; ordrng 1 W11033168 (Harness) and 1 W10843055 (Control) and 1 W10849460 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Strongsville, OH 44136
Corina B
Job Details: 03/26/2021
"Installed the left door. The right door is now missing the hinge. Will need a hinge, cam grill. ; ordrng 1 W11292872 (Hinge) and 1 W11311687 (Cam) and 1 WPW10713153 (Grill) and 1 W10789147 (Cover)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS3
Near Chagrin Falls, OH 44022
Brian M
Job Details: 03/26/2021
Installed adjustersOP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Shaker Heights, OH 44118
Jason N
Job Details: 03/26/2021
"Installed pump/motor assembly. Ran wash test then cancel drain. Checked for leaks, no leaks. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Avon Lake, OH 44012
Marie V
Job Details: 03/26/2021
"Cc that the unit is squeaking. Ran diag no error codes. Ran test cycle, was able to hear noise. Took belt off and cam and try to spin basket by hand and the noise comes from gearcase. Replaced gear case from T/S, ran a teste cycle,pass, calibrated unit. Explain cust to only use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Op test ok; used 1 W11454734 (Gearcase) from stock"
We serviced a
ROPER DRYER
Model RED4516FW0
Near North Ridgeville, OH 44039
Corina B
Job Details: 03/26/2021
Replaced the thermostat. Cycling on and off properly. Optest ok.