We serviced a
MAYTAG REFRIGERATOR
Model MFF2258DEM01
Near Solon, OH 44139
Dan H
Job Details: 09/02/2021
"Customer complaint that unit was not cooling, fresh food section temperature at 41 degrees, freezer section temperature at 0 degrees, evaporator frost pattern is good, compressor and condenser fan are running, evaporator fan is running, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Solon, OH 44139
Dan H
Job Details: 09/02/2021
"Customer complaint of f5e3 error code, confirmed, installed new lid lock, op test good"
We serviced a
WHIRLPOOL ICE MAKER
Model GI5FSAXVY02
Near Westlake, OH 44145
David R
Job Details: 09/02/2021
Replaced evap harness. Icemaker cycled but not calling for water. Called techline. Went through all voltage checks and essentially found a break in the wire in cabinet. Not repairable. Customer to be issued refund for parts/labor. ; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Strongsville, OH 44149
Manny
Job Details: 09/02/2021
"Cc unit has glue like stain on glass and smokes a lot when oven is turn on, advise customer to contact whirlpoo; ordrng 1 9761344 (Liner) and 1 W10316950 (Door glass)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS207SSS02
Near Beachwood, OH 44122
Corina B
Job Details: 09/02/2021
"CC that the oven glass broke and the light does not turn off. Confirmed. Replaced the glass. Checked the door switch open. Will need a new door switch. ; ordrng 1 W11029221 (Latch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KOSE500ESS05
Near Bentleyville, OH 44022
Corina B
Job Details: 09/02/2021
Replaced the ui and control. Brought core back for return. Heated oven to 350*. Opt test ok.
We serviced a
MAYTAG DRYER
Model MEDB850YW2
Near Pepper Pike, OH 44124
Corina B
Job Details: 09/02/2021
CC that there is a noise when first starting. Found the idler pulley seized. Replaced the dryer repair kit. Opt test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Aurora, OH 44202
Brian M
Job Details: 09/02/2021
Cc unit not heating/ drying found f7e1 error Ran diagnostics test found heater functioning Needs control Part on bo office to schedule ; ordrng 1 W11305296 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Bedford, OH 44146
Dan H
Job Details: 09/02/2021
"Customer complaint that unit would not stop washing, ran diagnostics found f0e5(off balance load) error code, ran auto test cycle, all components working, unit completed test cycle, unit is operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 09/02/2021
Wrong part order ordering parts needed ; ordrng 5 WPW10082853 (Pivot tine)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB00
Near Olmsted Township, OH 44138
David R
Job Details: 09/02/2021
"Recovered refrigerant, replaced comp, evap and drier, pulled 28'vac w/ pump, watched, good, charged 4.8oz r134a, unit cooling, pressures good, op test ok; used 1 W11506635 (Coupler), 1 W11504433 (Coupler), and 1 W10895716 (Coupler) from stock"
We serviced a
GE DISHWASHER
Model GSD600D-03
Near Strongsville, OH 44149
David R
Job Details: 09/02/2021
Unit is about 40 years old. Cc unit is leaking. Took off bottom kick plate. Ran unit about an hour. Seeing water seep through a rust spot under tub. Talk to Brain. Separate piece and cannot be replaced. Customer paying SVC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near North Olmsted, OH 44070
Gabriel P
Job Details: 09/02/2021
"Found icemaker making ice also also noticed customer use a big cup to dispense ice and ice was jamming at the door whirlpool advise customer to use regular cup so the paddle can be press in all the way to prevent ice jam,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Westlake, OH 44145
Gabriel P
Job Details: 09/02/2021
"Replace shifter,opt test ok"
We serviced a
KITCHENAID WALL OVEN
Model KODE900HSS00
Near Aurora, OH 44202
Brian M
Job Details: 09/02/2021
Cc unit not broiling or baking in upper oven and light wont shut off Found door switch not being activated Leaving light on and tripping board to no heat Fixed switch loose connections Ran test bake OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Aurora, OH 44202
Brian M
Job Details: 09/02/2021
Installed panel OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Mantua, OH 44255
Brian M
Job Details: 09/02/2021
Cc icemaker leaking into ice container Found ice build up under ice bucket Found ice maker over filling Needs icemaker and valve ; ordrng 1 WPW10341329 (water valve assy) and 1 W11294907 (icemaker)
We serviced a
MAYTAG DRYER
Model MEDB800VQ0
Near Bedford, OH 44146
Dan H
Job Details: 09/02/2021
"Customer complaint of squealing noise, confirmed, found idler pulley seized, installed dryer repair kit, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; used 1 4392067 (Dryer repair kit) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS2
Near Beachwood, OH 44122
Jason N
Job Details: 09/02/2021
"Installed ice maker, ran manual harvest test, op test no good, no water coming in. Found inlet valve shorted. Quoted customer for additional part cost. Installed inlet valve using misc. truck stock part. Reran harvest test, ice maker indexed and filled mold with water. Cleared ice from freezer, steamed out drain hole. Installed updated p-trap drain tube. Op test good. ; used 1 WP12544124 (Inlet valve) from stock"
We serviced a
GE DRYER
Model GTD65EBSJ3WS
Near Mentor, OH 44060
Joe O
Job Details: 09/02/2021
Installed belt. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW2
Near Beachwood, OH 44122
Jason N
Job Details: 09/02/2021
"Cc unit not draining Ran diagnostics, found code f9e1 for drain problem. Ran manual drain out, pump humming. Pulled drain pump, found garment wrapped up in impeller. Removed and retested. Drain pump draining out. Ran auto test. All functions passed, op test good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TW5
Near Mayfield Heights, OH 44124
Jason N
Job Details: 09/02/2021
"Cc unit not cooling. Customer freezer is cooling fine, but not cooling in ff section. Found no airflow to ff section, evaporator fan not running. Found fan motor seized up. Unit needs evaporator fan motor. Could not contact Andrew, property manager, calls went to vm. Need ok to repair and payment. Did not reschedule at this time ; ordrng 1 5304521244 (Evaporator fan motor)"
We serviced a
MAYTAG DRYER
Model MEDP576KW0
Near Cleveland, OH 44103
Jason N
Job Details: 09/02/2021
Cc unit door seal need replacedCustomer stated door is so hard to open the door seal came off. Replaced door seal using customer supplied pre Id part. Squeezed strike together slightly to ease door opening and closing. Op test good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPUH19D7LF1
Near Mentor, OH 44060
Jeff M
Job Details: 09/02/2021
The unit is not cooling theres no heat transfer there is no frost pattern. It needs a evaporator; ordrng 1 297414901 (Evap) and 1 123 (Shipping)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44104
Jason N
Job Details: 09/02/2021
"Cc unit ff section not cooling.Found no airflow to ff section, freezer evaporator fan not running, stuck in ice. Cleared ice from fan, fan operation good. Airflow returned to ff section. Checked door seals and freezer door slides. All checked good. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Cleveland, OH 44113
Jason N
Job Details: 09/02/2021
Installed main control. Ran rinse and spin cycle. All functions passed. Op test good.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Lakewood, OH 44107
Manny
Job Details: 09/02/2021
"Cc unit not heating, found open igniter, unit will need an igniter, dont have truck stuck yet. ordering igniter. Add customer to cancellation list. Contact customer once parts are available.; ordrng 1 279311 (Igniter)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lakewood, OH 44107
Manny
Job Details: 09/02/2021
"Cc unit wont operate, start making clicking sound when gets to the wash cycle and unit has electrical burn smell, unit will need a shifter actuator. Ordering shifter. Office to contact customer when part is available for next service date. Please place customer in cancellation list.; ordrng 1 W10913953 (Shifter actuator)"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Garfield Heights, OH 44105
Jason N
Job Details: 09/02/2021
"Cc unit bouncing when in spin cycle.Customer stated in rinse and spin cycle, unit will bounce and move around. Checked tub suspension. Found suspension springs weak, tub bouncing. Unit needs suspension. Replaced using misc truck stock part. Ran auto test. All functions normal. Op test good. ; used 1 W10780045 (Suspension springs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Cleveland, OH 44109
Gabriel P
Job Details: 09/02/2021
Door was damage ordering ; ordrng 1 W11435333 (Stainless door)
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS.
Near Hiram, OH 44234
Brian M
Job Details: 09/02/2021
Installed switches OP Test Ok
We serviced a
MAYTAG DRYER
Model MGDB765FC0
Near Cleveland, OH 44109
Dan H
Job Details: 09/02/2021
"Customer complaint of squealing noise, confirmed, idler pulley is seized, installed dryer repair kit, op test good"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, OH 44109
Dan H
Job Details: 09/02/2021
"Customer complaint that unit never started, confirmed, motor just humming, blower wheel housing is clear, unit needs new motor ; ordrng 1 279827 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model wtw4816fw2
Near Cleveland, OH 44105
Jason N
Job Details: 09/02/2021
"Cc unit not operating and lid is locked.Customer showed pop.Found unit control resetting every few seconds. Lid locked will not unlock. Pulled connectors off board to see which component is at fault. Found shifter causing board to fault, lid unlocked. However running diagnostics or starting a normal cycle causes the board to reset. Unit needs shift actuator and main control. ; ordrng 1 W11170319 (Main control) and 1 W10913953 (Actuator)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Middleburg Heights, OH 44130
Gabriel P
Job Details: 09/02/2021
Ran diagnostic no error ran factory cycle pass check temperature was 170 on heater is working but customer never use rinse aid she might have a buildup ordering pump assembly and arm ; ordrng 1 WPW10591570 (Pump assembly) and 1 W10803178 (Arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Cleveland, OH 44144
Corina B
Job Details: 09/02/2021
"CC that the ice maker is not working. Confirmed. Ice maker not cycling. Getting 120 volts from the control. Will need a new ice maker. ; ordrng 1 WPW10300022 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Cleveland, OH 44129
Corina B
Job Details: 09/02/2021
Replaced the endcap and slide. Opt test ok
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/02/2021
"Cc of unit squeaking on heavy loads Ran test spin and inspected underneath unit Could not determine issue at this time But it may be a internal issue with gearcase Quoted ; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (slider), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 09/02/2021
"Found a sheet of ice on floor of fridge also drip pan is deform or bowed found service pointer W11092686 to replace drip pan cause it has to be straight customer is calling whirlpool back to cover for parts and labor wrote as estimate only ; ordrng 1 W11457241 (Drip pan), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Solon, OH 44139
Jason N
Job Details: 09/02/2021
Installed door hinge. Shimmed left side door slightly. Door alignment much improved. Customer satisfied with appearance. Installed ice door in freezer. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Solon, OH 44139
Brian M
Job Details: 09/02/2021
"Cc of water under deli drawer Found water leaking from behind ice maker Needs adapter and seals replaced ; ordrng 1 W11126056 (adapter) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Elyria, OH 44035
Gabriel P
Job Details: 09/02/2021
"Found gearcase making loud noise also lots of oil in stator and agitator is seize to shaft,ordering parts needed ; ordrng 1 W10754158 (Stator) and 1 W10775188 (Agitator) and 1 W10734521 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Strongsville, OH 44136
David R
Job Details: 09/02/2021
Replaced evap harness. Steamed out remaining ice. Good. Op test ok.
We serviced a
KITCHENAID ICEMAKER
Model KUIX335HPS00
Near Rocky River, OH 44116
Corina B
Job Details: 09/02/2021
Replaced the start relay and overload. Good frost pattern on the evap. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Strongsville, OH 44149
Marie V
Job Details: 09/02/2021
"Cc that the oven will preheat to 250 and then will show message about a speed fan. When arrived unit was on a demo mode. Removed from demo mode and ran diag found 10 error code of F6E0 oven user interface lost communication. Followed steps unit will need main control. ; ordrng 1 W11205353 (Control board), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Mentor, OH 44060
Joe O
Job Details: 09/02/2021
Installed control. Programmed. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Mentor, OH 44060
Joe O
Job Details: 09/02/2021
Installed actuator. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Timberlake, OH 44095
Joe O
Job Details: 09/02/2021
"Cc: not fillingCustomer showed video. Water level looks correct in video. Ran normal cycle. Unit filling properly, and is agitating. Unit functioning as designed. Op test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rome, OH 44085
Jeff M
Job Details: 09/02/2021
The main control board the start stop button is not responding. Also needs a new set of water valves.; ordrng 1 W11170317 (Control) and 1 W11210463 (Water valve)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Conneaut, OH 44030
Jeff M
Job Details: 09/02/2021
G case failed needs a new transmission ; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Clutch)
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Brecksville, OH 44141
Marie V
Job Details: 09/02/2021
Cc that the unit is building up frost on the top. Confirmed found gasket not sealing all the way. Steamed out gasket and added petroleum jelly. Advice cust to allow at least 1 hours for gasket to cool down with the shape of unit. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Conneaut, OH 44030
Jeff M
Job Details: 09/02/2021
The compressor is seized. I replace the start device with a new start device that I know is working it tripped the new start device needs a new compressor estimate only; ordrng 1 W10507884 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ashtabula, OH 44004
Jeff M
Job Details: 09/02/2021
Installed the new part op tested good. Door
We serviced a
JENN-AIR WALL OVEN
Model JJW2827IL01
Near Brecksville, OH 44141
Marie V
Job Details: 09/02/2021
"Cc that the upper oven does not work and that it showed an error code. Cust said that they think that it worked once. When tried to test upper oven showed F8E0 cooling fan speed too low. Ran diag found same error code. Tested cooling fan on diag , it hums. Took unit off wall and panel off and check for power coming in to fan 119V. Inspected fan and found a screw preventing from spinning. Removed and make sure that fan was not damaged. Installed unit back in and preheated oven to 350*. Pass,. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Highland Heights, OH 44143
Joe O
Job Details: 09/02/2021
"Cc: not cooling ff section, gap in freezer gasket, not making iceNo ice maker error codes. Found temps in ff section at 66 degrees, freezer at 30 degrees. Found ff evap completely frosted over. Found freezer door glides warped door will not close flush. Ff evap will need steamed out. Needs drip pan kit, ff evap fan harness, and freezer door glides; ordrng 1 W11457241 (Drip pan) and 1 W11087438 (motor-evap) and 1 W10625068 (bracket) and 1 W10625067 (bracket)"
We serviced a
KITCHENAID KITCHEN
Model KUBR204ESB00
Near Lyndhurst, OH 44124
Joe O
Job Details: 09/02/2021
Customer does not have the part. Re ordering wine shelfShelf out of stock. Office to reschedule; ordrng 1 W10803971 (shelf-wine)
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Cleveland Heights, OH 44118
Joe O
Job Details: 09/02/2021
"Cc: not pumping out water, possibly not agitatingFound error codes f7e5(shifter fault) f5e1(lid switch fault) f7e5(motor fault). Entered manual test mode. Lid switch is locking and unlocking. Tested agitate and spin. Actuator not shifting. Needs actuator. Replaced actuator. Ran auto test and calibration. Op test ok; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
KENMORE WASHER
Model 417.90802999
Near Ashtabula, OH 44004
Jeff M
Job Details: 09/02/2021
Installed the new part op tested good. Drain
We serviced a
KITCHENAID KITCHEN
Model KUBR204ESB00
Near Lyndhurst, OH 44124
Joe O
Job Details: 09/02/2021
Customer does not have the part. Re ordering wine shelfShelf out of stock. Office to reschedule; ordrng 1 W10803971 (shelf-wine)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Ashtabula, OH 44004
Jeff M
Job Details: 09/02/2021
Installed the new part op tested good. Actuator
We serviced a
MAYTAG RANGE
Model MGR5875QDS1
Near Brecksville, OH 44141
Marie V
Job Details: 09/02/2021
"Cc that when they are using the iven and top at the same time for a long period of time it shuts off. Ran diag found error code of 1c1c shorted key , unit will need main control. Control is not available anymore. ; ordrng 1 WP74008629 (Control (discontinue))"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Rocky River, OH 44116
Marie V
Job Details: 09/02/2021
Replaced control and UI. Tested unit. Tested oven pass. Op test ok No core for return.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGUB2642LF3
Near Cleveland, OH 44109
Dan H
Job Details: 09/02/2021
"Parts received were for upper freezer section rack not drawer, looks like slide set kit in marcone is for upper basket not lower, reordering drawer tracks, customer is not sure if they want to go forward with repair at this time, took wrong parts with me to return, customer will reach out to office if they want to repair. ; ordrng 1 5304489981 (Slide kit)"
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Cleveland, OH 44105
Manny
Job Details: 09/02/2021
"Cc unit door paneling coming off, confirmed stainless steel panel coming off, unit will need outer glass and lower trim, ordering glass panel and lower trim.; ordrng 1 W10904907 (Ourter glass door) and 1 8523177 (Lower trim)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44109
Dan H
Job Details: 09/02/2021
"Customer complaint that ice maker keep falling off, bracket on ice maker is broken, unit needs new ice maker , installed new ice maker, op test good ; used 1 4317943 (ICEMAKER) from stock"
We serviced a
MAYTAG DRYER
Model mdg7400aww
Near Rocky River, OH 44116
Marie V
Job Details: 09/02/2021
Cc that the unit runs but no heat. Confirmed. Found coils not allowing gas to pass. Unit will need new coils. Replace coils tested unit op test ok also remove lint from inside and check ent outside was clear. Advice cust to replace foil vent because thats considered a fire hazard. Replace with semi rigid metal or flexible metal. Op test ok; used 1 279834 (COIL) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS4
Near Mayfield Heights, OH 44124
Joe O
Job Details: 09/02/2021
Cc: display not workingFound ui failed. Not displaying temps and adjustments. Needs display boardDisplay board shows no longer available; ordrng 1 13053103SP (board lv(discontinued))
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHI1826LB1
Near Geneva, OH 44041
Jeff M
Job Details: 09/02/2021
Installed the new part op tested good. Fan
We serviced a
JENN-AIR RANGE
Model SVD48600B
Near Rocky River, OH 44116
Marie V
Job Details: 09/02/2021
"Cc that the unit showed an error code of f7 when using oven at 425* and that the ui got very hot when it happened,also that when you close the oven door you have to play with it to get it to close. Tech sheets for unit shows that f7 is a membrane shorted, unit will need main control. And for the door the door lock was hitting door when closing adjusted . Op test ok. Cust will call if they want to continue with repair ; ordrng 1 WP71001799 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near Wellington, OH 44090
David R
Job Details: 09/02/2021
"Replaced damper. Tested in diagnostics, normal sounds. Op test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cleveland, OH 44113
Dan H
Job Details: 09/02/2021
"Installed new tub and upper track roller, op test good"
We serviced a
KITCHENAID COOKTOP ELE
Model KICU509XBL00
Near Chardon, OH 44024
Jason N
Job Details: 09/02/2021
"Installed cooktop module. Tested burner operation. Customer states right side burners are too slow boiling water. Called wp techline, Andrew, if burners are boiling water then unit is operating correctly. Depending on volume of water in larger pots, may take up 10 minutes to boil. Ensure customer is using correct pot material type. Can try replacing burner plates, but hes not recommending as this may not remedy anything. Customer wants us to replace. Sr#7731652234; ordrng 1 WPW10396549 (Burner plate) and 1 W10396547 (Burner plate)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Chesterland, OH 44026
Joe O
Job Details: 09/02/2021
Cc: not drying properlyCustomer showed Tupperware that is still wet. Advised customer plastics will not dry properly in a dishwasher. Ran diagnostics test cycle. Unit functioning as designed. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Perry, OH 44081
Joe O
Job Details: 09/01/2021
"Installed control, thermistor and harness. Steamed remaining ice build up. Unit is cooling. Advised customer to allow 24 hrs for temps to adjust. Op test ok; used 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Painesville, OH 44077
Joe O
Job Details: 09/01/2021
Cc: intermittent squeaking noiseRan test cycle. Found pulley worn and rollers starting to seize. Replaced dryer repair kit. Ran test cycle. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID COOKTOP ELE
Model KFGU766VSS02
Near Ravenna, OH 44266
Jason N
Job Details: 09/01/2021
Cc unit center burner not lightingFound center burner will intermittently spark. Electrode is not centered and tip is covered in carbon. Repositioned electrode and secured. Cleaned up electrode tip. Tested burner operation several times. Good spark and ignition each time. Op test good.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 09/01/2021
Found door damage again for the fifth time ordering another one ; ordrng 1 W11385801 (Door)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Elyria, OH 44035
Marie V
Job Details: 09/01/2021
"Cc that the unit is making a loud noise. When arrived unit was unplugged, plugged back in and found unit on a float mode. Ran diag found error code of F0E5 off balance load, f9e1 long drain. You can hear how something is preventing drain pump from draining. Removed all water from tub and found small sock un drain pump. Cleared out drain pump and ran auto test and calibrated unit. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2559XEM02
Near North Ridgeville, OH 44039
David R
Job Details: 09/01/2021
Replaced emitter control. Tested. Icemaker dropped ice and called for water. Good. ; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB4040AWB
Near Mentor, OH 44060
Corina B
Job Details: 09/01/2021
"CC that the unit is leaking. Confirmed. Found the inlet hose is overfilling the tank. Talked to BJ checked the spray arm. It is cracked. Will need a new spray arm. ; ordrng 1 WP99001788 (Wash arm), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM00
Near Cleveland, OH 44105
Corina B
Job Details: 09/01/2021
Replaced the valve and control. Brought core back for return. Opt test ok.
We serviced a
KITCHENAID OTR MICROWAVE
Model KEMS309BSS00
Near Ravenna, OH 44266
Jason N
Job Details: 09/01/2021
"Installed microwave components. Ran heat test for 1 minute with water. Good heat, no fault codes. Op test good."
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Madison, OH 44057
Jeff M
Job Details: 09/01/2021
Drain pump was plugged gunk hair plastic and coins. I cleaned it out unit tested good; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Geneva, OH 44041
Jeff M
Job Details: 09/01/2021
Installed the new part op tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Mentor, OH 44060
Jeff M
Job Details: 09/01/2021
Installed the new part op tested good. Rack
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 09/01/2021
Replace magnetron opt test ok
We serviced a
GE RANGE
Model ZGP366NR5SS
Near Rocky River, OH 44116
Corina B
Job Details: 09/01/2021
CC that the oven is not heating. Confirmed. Found the igniter has 120 volts. Replaced the igniter from t/s. Heated the oven to 350* cycled on and off. Opt test ok. ; used 1 12400035 (IGNITER) from stock
We serviced a
KENMORE WASHER
Model 41761712510
Near Chardon, OH 44024
Joe O
Job Details: 09/01/2021
"Cc: not filling, not runningFound unit just beeping when trying to start. Entered diagnostics, found unit will not run or fill in diagnostics, continues to beep. Checked error codes. Unit beeped 11 times followed by 14 beeps with no long pause. Called Frigidaire tech line, stated the error ebe error code(motor control relay failure). Ohmed out motor, checked voltage to motor control. Needs motor control board. Customer would like added to cancellation list ; ordrng 1 808653801 (board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model Wfg520s0as1
Near Highland Heights, OH 44143
Joe O
Job Details: 09/01/2021
"Cc: does not reignite after preheatCustomer stated the unit will preheat to temp, then while cooking unit would lose temp and not reignite. Stated they will have to shut unit off and allow it to cool before it will reignite. Ran test bake. Found once igniter is hot unit will reignite but electrode will not sense flame. Needs oven electrode. ; ordrng 1 WP9758079 (igntr-oven), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Rootstown, OH 44272
Jason N
Job Details: 09/01/2021
"Cc unit not coolingCustomer attest unit not cooling on ff section for a few days, has since returned to normal operation. Verified, unit is cooling correctly at this time. Ran diagnostics functions tests, manual defrost, damper operation, thermistors tests. All passed and are working normally. Cannot duplicate issue at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRO36FMX01
Near Rocky River, OH 44116
Corina B
Job Details: 09/01/2021
"CC that the freezer is not staying cold. Fz 10 to 15 ff 43*. Control was set at -5 Fz and 37* ff. Fans are running. Checked the thermistor ff 9.3 ohms Fz 23 ohms, both in range. Will need a main control. Part is still in warranty ; ordrng 1 W10818296 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Brook Park, OH 44142
Corina B
Job Details: 09/01/2021
"CC that the unit does not drain. Confirmed. Ran diag F8e6 Water Hazard, Drain Pump System Problem Long Drain. Checked the drain pump, 13.9 ohms. Checked the wire harness, good. Will need a main control. ; ordrng 1 W11100602 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Mayfield Heights, OH 44124
Joe O
Job Details: 09/01/2021
Cc: not agitatingFound error code f8e1(long fill no fill). Customer washing on warm water and hot water is turned off. Advised customer on how the water works. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Mentor, OH 44060
Jeff M
Job Details: 09/01/2021
Installed the new part op tested good. Harness and cord
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Gates Mills, OH 44040
Joe O
Job Details: 09/01/2021
Installed hinge an cam. Tested. Op test ok
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Streetsboro, OH 44241
Jason N
Job Details: 09/01/2021
"Cc unit not working, grinding noiseRan diagnostics, no codes stored. Ran auto test, unit did not agitate, did not shift. Checked under unit, found shifter arm had slipped out of splutch yoke. Per service pointer, replace shift actuator. Replaced shift actuator using customer supplied pre Id part. Ran auto test and calibration. Op test good."
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Mentor, OH 44060
Jeff M
Job Details: 09/01/2021
Installed the new part op tested good. Pan
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Kirtland, OH 44094
Brian M
Job Details: 09/01/2021
Customer never received rails but not needed Installed adjusters OP Test Ok
We serviced a
MAYTAG RANGE
Model MGR8800FZ0
Near Solon, OH 44139
Jason N
Job Details: 09/01/2021
"Cc unit burners do not light.Cust stated she uses a lighter to light cooktop burners at present. Found no spark on burners. Checked for proper power at spark module. Good at 122v, and proper polarity and grounded. Unit needs spark module. ; ordrng 1 WPW10475149 (Spark module)"
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Painesville, OH 44077
Jeff M
Job Details: 09/01/2021
Installed the new part op tested good. Heater