Service History 240 - Fred's Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cleveland, OH 44127

Marie V

Job Details: 06/08/2022

"Cc that the u it is not cooling. Took temps 60* fresh food and 20* at the freezer. Found full frost on evap, fan not running. Replaced fan from T/S. Op test okAdvice cust to allow 24 hours before restocking unit.; used 1 WP2315539 (MOTOR-EVAP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFA60SMHN00

Near Mentor, OH 44060

Joe O

Job Details: 06/08/2022

"Cc: frost build up on evap coverFound small amount of frost on evap cover. Found temps in ff section at 39 degrees, freezer at 5 degrees. Unit not completely defrosted from original frost build up. Needs evap clearedAdvised customer to disconnect power for 24 hours to thaw."

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH32519HZ07

Near Cleveland Heights, OH 44106

Manny

Job Details: 06/08/2022

"Replaced control, opt test ok, was leaving customer came out and told me there is another error, found code F8E5 for exhaust temp sensor, followed troubleshooting and reset power to the unit and error is gone. Opt test ok"

We serviced a

FRIGIDAIRE RANGE GAS

Model FFGF3011LBc

Near Cleveland, OH 44144

Gabriel P

Job Details: 06/08/2022

"Found no voltage going to module and when supply voltage to module it did not light ignitor customer will need module and harness order ; ordrng 1 316580625 (Harness ignitor) and 1 808608801 (Module), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Cleveland, OH 44111

Gabriel P

Job Details: 06/08/2022

"Found blade fan not connected but put back together,opt test ok"

We serviced a

MAYTAG DRYER

Model MEDC200XW3

Near Willoughby Hills, OH 44094

Jason N

Job Details: 06/08/2022

"Cc unit does not turn offCustomer stated now the dryer never shuts off, keeps running and heating. Ran dryer test, air fluff cycle, found element is turning on. Heater element is shorted to case. Removed heater element and replaced with truck stock. Ran dryer test, dryer is not heating. Checked all connections and thermals. Found cycling thermostat open, will need replaced. ; ordrng 1 WP3387134 (Thermostat), used 1 279838 (ELEMENT) from stock"

We serviced a

KENMORE RANGE

Model 790.71342703

Near University Heights, OH 44118

Manny

Job Details: 06/08/2022

"Cc that FL burner not lighting, diagnosed the unit and unit will need a switch harness, spark module, and fl burner,, put unit back together and try the burner and it lights, customer said she would hold off on the repair and monitor the unit and if the issue returns shell call us to order the parts and replaced them. Opt test ok, estimate only if issue return ; ordrng 1 316135702 (Module) and 1 316219019 (wiring harness) and 1 316237805 (igniter & orifice), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Westlake, OH 44145

Angel

Job Details: 06/08/2022

Cc that unit was making a rattling sound. Unit was fine when i arrived so i took temps freezer was at 6* and ff section was 35* and unit was working in the ff section at the moment so i ran diagnostics and ran the freezer evap fan and it started making the noise took apart freezer section and found frost on the back wall of the freezer and ice buildup under fan explained to customer that if door was probed open it will cause frost or moisture and buildup into ice or frost steamed out ice and explained to customer to make sure for these freezer doors you want to open them from the middle so the door will open straight and not jump any teeth on the rails causing door to not close properly because of being uneven. Opt test ok.

We serviced a

AMANA REFRIGERATOR

Model ABB2224BRW01

Near Highland Heights, OH 44143

Jason N

Job Details: 06/08/2022

"Cc unit not cooling in ff sectionCustomer stated freezer works fine, but ff section got up to 60 degrees. Ff section is currently reading 44 degrees. Ran diagnostics functions tests, found damper control partially open, not responding when commanded in diagnostics. Checked connection to harness, damper opened up fully. Looks to be intermittent operation from damper control, possible broken wire. Unit Ill need damper control replaced. ; ordrng 1 WPW10594330 (Damper control)"

We serviced a

ELECTROLUX DISHWASHER

Model FDBB5540DS1

Near Shaker Heights, OH 44122

Manny

Job Details: 06/08/2022

"Arrived and knocked on both doors and ringing both doorbells not answered, called number on pvr and goes to an automated system. Spoke to mp she called same message, customer came out and stated she had music on and didnt hear me knocking, cc that unit has red water at the bottom verify and unit has red in the water looks like ink or food coloring, pump motor is broken were spray arm clips, try setting the unit to drain pump try to start but the timer shuts off the unit right away had to hold the timer in position so the unit starts. Unit needs cover, drain pump and timer, timer showing discontinued.; ordrng 1 807145201 (cover) and 1 A00126501 (drain pump assy) and 1 154412901 (timer(discontinued)), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model n/a

Near Painesville, OH 44077

Dan H

Job Details: 06/08/2022

"Customer complaint that unit is not cooling properly, fresh food section temperature at 68 degrees, freezer section temperature at 35 degrees, evaporator fan is not running, found evaporator frozen solid, heater is working, unit needs new control, no model or serial tag, unable to find part to quote for repair"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Streetsboro, OH 44241

Brian M

Job Details: 06/08/2022

Installed regulator OP Test Ok

We serviced a

SAMSUNG DRYER

Model DV210AEWXAA

Near Ravenna, OH 44266

Brian M

Job Details: 06/08/2022

Cc no heat Found heater open Needs heater ; ordrng 1 DC97-14486A (Heater) and 1 SHIPPING (shipping and handling)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VTB5

Near Kent, OH 44240

Brian M

Job Details: 06/08/2022

Cc food freezing She adjusted temps 3 days ago and the freezing stopped Advised to watch unit is operating properly

We serviced a

FRIGIDAIRE RANGE

Model PLGFZ397GCA

Near Parma, OH 44130

David R

Job Details: 06/08/2022

"Replaced spark harness. Good, all burners working. Op Test Ok"

We serviced a

MAYTAG WASHER

Model MVWC500VW0

Near Mentor, OH 44060

Joe O

Job Details: 06/08/2022

"Cc: not filling with cold during washFound extremely low water pressure from cold water valve. Found house has good pressure. Needs water valve; ordrng 1 WP3979346 (valve,water inlet), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE REFRIGERATOR

Model PTS22LCSARCC

Near Eastlake, OH 44095

Joe O

Job Details: 06/08/2022

"Cc: ice maker water line popped out and started squirting everywhere, leaking underneath, ice maker over fillingCustomer stated the ice bin was a solid sheet of ice, the ice maker cycled and never completed the cycle, the water line supplying water to ice maker came loose off the back of the unit and squirted everywhere and the unit leaked out the front under unit. Found ice maker over filling, sticking in cycle. Needs ice maker and ice maker supply line.Advised customer may need water valve(WR57X10086) as well.Customer does not want to repair at this time ; ordrng 1 WR30X10093 (icemaker asm) and 1 WR17X11349 (tube plastic), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Eastlake, OH 44095

Joe O

Job Details: 06/08/2022

Installed door. Tested ice maker. Op test ok; used 1 TJ80-56 (5/16' X 1/4' JOHN GUEST FITT) from stock

We serviced a

MAYTAG DRYER

Model DE412

Near Willowick, OH 44095

Joe O

Job Details: 06/08/2022

Installed blower wheel. Ran test cycle. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Mentor, OH 44060

Dan H

Job Details: 06/08/2022

"Customer complaint that temperatures are no longer adjustable, confirmed, unit needs new control; ordrng 1 WPW10503278 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Mentor, OH 44060

Dan H

Job Details: 06/08/2022

"Customer complaint that unit is not drying clothes, started normal dry cycle, unit heated, unit tumbles, found screen on outside vent blocking vent door, adjusted, good airflow now, unit is operating as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Painesville, OH 44077

Dan H

Job Details: 06/08/2022

"Installed new heater and spray arm, op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC4

Near Aurora, OH 44202

Brian M

Job Details: 06/08/2022

"Cc of f2e1 error Found ui not responding properly Needs uiCustomer wants to install himself No need for return visit unless they call back ; ordrng 1 W10838672 (console), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WALL OVEN

Model WOC75EC0HS03

Near Chagrin Falls, OH 44022

Corina B

Job Details: 06/08/2022

CC that the unit is not working. Confirmed. Found the screen frozen. Tripped the breaker for 30 seconds. Ran diag F6e0 Oven user interface - lost communication at least 10xs. Cleared codes. Started to work. Will need a new ui and lightbulb. Office to reschedule appointment ; ordrng 1 W11428561 (Ui) and 2 W10886919 (Lightbulb)s

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Parma Heights, OH 44130

David R

Job Details: 06/08/2022

"Cc unit was not draining on Bulky Sheets, time is changing by itself, customer said time will drop down or cut down in half and then jump back 20-30 mins higher, lid locked on its own and not unlocking. Look at diagnostics error codes. F3E2, F0E4, F5E4. Ran diagnostics cycle, All components testing good. Checked drain pump. Nothing stuck. Draining properly. Ran test 51/52 load size calibration. Customer wanted pricing estimate on controls. As of now unit is working fine. Do not order parts ; ordrng 1 W11200557 (Main control) and 1 W11106749 (UI), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Parma, OH 44129

David R

Job Details: 06/08/2022

"Cc unit not dispensing water. Found water valve not plugged into control from factory. Corrected, cleared error codes. Ran diagnostics and calibration. Good. Op Test Ok"

We serviced a

SAMSUNG DRYER

Model DV42H5200EWA3

Near Cleveland, OH 44128

Marie V

Job Details: 06/08/2022

"Cc that the unit does not starts and shows a red light on the display. Confirmed, found pulley broken will need new pulley. Cust paid parts and SC ; ordrng 1 DC93-00634A (Pulley), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Garfield Heights, OH 44125

Marie V

Job Details: 06/08/2022

"Cc that the unit is not working. Ran diag, no error codes. Ran auto test pass. Unit is working properly. Cust told me that they had paid SC over the phone and that if it did not worked to send her a bill. ; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Euclid, OH 44117

Joe O

Job Details: 06/08/2022

"Cc: not tumblingFound belt snapped, rollers worn. Needs dryer repair kit. Installed dryer repair kit. Ran test cycle. Op test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ04

Near Painesville, OH 44077

Dan H

Job Details: 06/08/2022

"Installed new water filter head, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Cleveland, OH 44125

Marie V

Job Details: 06/08/2022

Replaced ice maker. Ice maker cycled and filled with water. Op test ok

We serviced a

WHIRLPOOL ICEMAKER

Model JIM158XYCX0

Near Cleveland, OH 44122

Brian M

Job Details: 06/08/2022

Cc no ice Found unit full of ice Advised to watch

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Parma, OH 44129

David R

Job Details: 06/08/2022

"Customer said Lowes did not send them over a receipt for POP, let customer know that we need a POP in order to order parts and repair. Cc unit frosting over in FF section. Found door ice separator not closing all the way.; ordrng 1 W11397167 (Retainer) and 1 W11423781 (Door ice), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near Highland Heights, OH 44143

Jason N

Job Details: 06/08/2022

"Cc unit not turning onConfirmed until will power on it not cycle. Checked all thermals, found thermal fuse open. Pulled unit apart, inside of unit extremely dirty with lint. Cleaned out unit and lubricated rollers. Replaced thermal fuse using truck stock part. Ran operational test and checked airflow at vent outlet. Found hard lint stuck inside outlet. Removed, good airflow through venting. Operational test good.; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LBK

Near Avon Lake, OH 44012

Angel

Job Details: 06/08/2022

Cc that unit was still frosting up and water leaking all over ff section area. For the leak i found that the filter was completely cracked open so it would leak when dispensing water will need water filter customer stated they will buy one and for the frost the liner had a gap on the top side where warm air would come in and the frost would building up so i used silicone and seal the gap all around to keep warm air from coming in. Opt test ok.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Cleveland, OH 44110

Joe O

Job Details: 06/08/2022

Cc: not allowing time adjustingFound customer was trying to adjust time on normal cycle. Advised customer some adjustments can not be made is certain cycles. Unit functioning as designed. Op test ok

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Painesville, OH 44077

Dan H

Job Details: 06/08/2022

"Customer complaint that blower wheel fell off again, blower wheel is still mount to motor, unit tumbles and heats, unit is operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ03

Near Maple Heights, OH 44137

Marie V

Job Details: 06/08/2022

"Cc that the right hand side door is damaged and that is not leveled. Leveled unit as much as I could. Seems like floor is leaning to the left, showed cust . replaced gasket and used steamer so it can properly seal. Also explain cust that opening left hand side door first or close it last makes the mullion damage the gasket. Open right hand side door left first and close it last. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Avon Lake, OH 44012

Angel

Job Details: 06/08/2022

Cc that load & go was not disabling. Customer was not sure how to disable the load & go explained to him how to use it and how to disable it. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FSS00

Near Avon Lake, OH 44012

Angel

Job Details: 06/08/2022

Replaced control board and control panel plugged in unit and all components started working as should. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Parma, OH 44134

David R

Job Details: 06/08/2022

"Replaced both FF and FZ thermistor and main control. In FZ found a piece of liner sticking up, took pic, for documentation. Set to recommend. Put silicone around doors, adjusted FZ up. Steamed all ice. Give 24 hours to return to normal temps. Op Test Ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Brecksville, OH 44141

Manny

Job Details: 06/08/2022

"Cc unit has little water pressure and ice maker is not making enough ice, dispensed water and pressure is a little slow installed bypass and water pressure is normal, filter has a slow flow, advise customer to order and replace he filter, ran ice maker test , ice maker harvest but ice is hollow and gets stuck on auger, cleared hollow ice and reran ice maker test and ice make fill properly, advise customer to replace the filter and monitor the unit. Opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Broadview Heights, OH 44147

Manny

Job Details: 06/08/2022

"Cc ice maker not making ice, ran test from T to H and ice maker cycle but wont fill, pull unit out line was kinked, unlinked the line and still not water, removed line and no water coming in, went to the basement and line is not connected to the valve, customer had handyman in the house and he hooked the water back up, test ice maker again and it fills, advise customer to allow at least 6 to 8 hours for ice maker to produce enough ice. Opt test ok"

We serviced a

MAYTAG DRYER

Model MGDB766FW0

Near Highland Heights, OH 44143

Jason N

Job Details: 06/08/2022

"Cc unit will sometimes have water underneath it, and not drying well No water around unit at this time. Ran dryer op test on timed dry high heat for 15 minutes. Good flame and heat, proper cycling on and off. Checked airflow at vent outlet right outside laundry room, good airflow, no restrictions. No water generated from unit, unable to duplicate complaint. Asked customer if she used Steam options, she does not. Advised customer to ensure loads are large enough when using sensor dry options, or alternatively use Timed dry cycle."

We serviced a

WHIRLPOOL WASHER

Model TAWB600JQ0

Near Cleveland Heights, OH 44121

Joe O

Job Details: 06/08/2022

Cc: not spinningFound lid not pushing switch. Needs lid switch; ordrng 1 3949247V (switch-plg)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bedford, OH 44146

Marie V

Job Details: 06/08/2022

Replaced cam op test no good. Called whirlpool tech line spoke with Austin explain the noise and they told me to reorder the parts. ; ordrng 1 WPW10632062 (Cover wire) and 1 W11293380 (Bracket) and 1 WPW10257206 (Cam door) and 1 W11293374 (Hinge door) and 1 W10709916 (Shim hinge) and 1 W10876191 (Cam door)

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Bay Village, OH 44140

Angel

Job Details: 06/08/2022

"Cc that unit had an F1E2 error code. Confirmed unit was locked and was displaying F1E2 MCU ERROR - MULTIPLE RESETS. Also ran diagnostics and found error code F6E1 COMMUNICATION ERROR BETWEEN CCU AND MCU, F5E2 DOOR LOCK ERROR ran test and motor windings were good also tried to run a test cycle to check voltage coming from MCU when motor running but unit does not want to run the test cycle ran up to the third test for dispenser and cancelled and was hearing actuator on dispenser skipping as well unit will need latch, dispenser actuator and MCU board. Gave customer estimate and stated there getting a new unit. Charged service call.; ordrng 1 WPW10374126 (Mcu board) and 1 WP8183270 (Latch) and 1 WPW10352973 (Actuator), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE RANGE

Model ZET1PH1SS

Near Beachwood, OH 44122

Brian M

Job Details: 06/08/2022

"Cc giving error f20 According to tech sheet unit needs control replaced due to relay ; ordrng 1 WB27X32430 (board machine contro), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Broadview Heights, OH 44147

David R

Job Details: 06/08/2022

"Cc unit with heavy loads, items will wrap around the agitator. Customer said sometimes time will go back up. Ran diagnostics for error codes, no codes. Ran diagnostics cycle, all components working correctly. Ran factory reset. Running quick wash cycle to test out all components with customer settings. Unit is running good, and all normal functions. Calling techline to document and see if any additional tips or pointers for customer. Advised customer to make sure to check that option is set to on or at desired spin speed. For clothes getting tangled, depending on load being put into unit. Make sure to use correct cycle to add more water if needed. Make sure to be loading unit properly as well and not into bunches. Also has max fill/deep fill option. Ran diagnostics cycle, all components working correctly. Techline agreed, make sure correct water lever, not overload or put heavy items that can cause unit to not agitate or spin properly. Unit is good"

We serviced a

WHIRLPOOL DRYER

Model WED5600XW1

Near South Euclid, OH 44121

Jason N

Job Details: 06/08/2022

Installed heater element. Ran timed dry test on high heat. Checked airflow at vent outlet. Good airflow. Op test good.

We serviced a

GE REFRIGERATOR

Model GTE16DTHMRWW

Near Cleveland Heights, OH 44118

Joe O

Job Details: 06/08/2022

"Customer did not receive part. Reordering motor and blade; ordrng 1 WR60X10204 (blade,evap fan asm) and 1 WR60X31522 (Evap fan motor)"

We serviced a

WHIRLPOOL DRYER

Model WGD8127LC1

Near Geneva, OH 44041

Dan H

Job Details: 06/08/2022

"Installed new door switch, op test good"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EW2

Near North Royalton, OH 44133

David R

Job Details: 06/08/2022

"Cc unit bake, broil not working. Thermal fuse is good. Power coming into unit is good, 120 and 240. Tested power coming down to bake, broil. Less then 100 v AC. Not getting enough power from control to activate bake broil. Gave estimate, customer paid SVC. Do not order parts. ; ordrng 1 W11122557 (Main control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near South Euclid, OH 44121

Joe O

Job Details: 06/08/2022

Cc: continuously fillingFound no stored error codes. Ran quick wash. Found unit filling excessively. Checked pressure hose(checked good). Replaced control. Ran auto test and calibration. Ran normal cycle. Op test ok

We serviced a

GE DISHWASHER

Model GDT605PFM0DS

Near Ashtabula, OH 44004

Dan H

Job Details: 06/08/2022

"Customer complaint that unit is not working again, confirmed, unit needs new user interface and harness ; ordrng 1 WD21X25728 (Ui) and 1 WD21X10545 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Ashtabula, OH 44004

Dan H

Job Details: 06/08/2022

"Customer complaint that unit is freezing food in fresh food section, fresh food section temperature at 15 degrees, freezer section temperature at-20 degrees, installed new control, advised customer to monitor, customer has unit plugged into ungrounded outlet with 2-3 prong adapter, advised customer to have an electrician install a grounded outlet"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Parma Heights, OH 44130

Marie V

Job Details: 06/08/2022

Replaced all parts. Calibrated unit. Op test ok

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Brecksville, OH 44141

Manny

Job Details: 06/08/2022

"Replaced gear case ran diagnostics cycle and calibration, opt test ok"

We serviced a

WHIRLPOOL DRYER

Model WED9550WW2

Near Chagrin Falls, OH 44023

Jason N

Job Details: 06/08/2022

"Cc unit stopped working and f70 code flashedRan diagnostics, unit console flashed several times, weird characters came up on display and powered down. Unplugged unit power cycled for 1 min. Plugged back in, reran diagnostics, found code f70 for no communication between electronics. Based on console behavior, issue is with UI board. Interface board (W10279773) and console assembly(W10255230) are both discontinued. Unable to repair unit."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Chagrin Falls, OH 44023

Jason N

Job Details: 06/08/2022

"Cc unit not spinning out clothesRan diagnostics, found code f8e1 for no/low fill. Ran auto test, very little cold water coming in during test. Checked pressure wall source. Good pressure. Unit needs inlet valve, unit not advancing to spin cycle due to being unable to fill with enough water during rinse. Replaced inlet valve using truck stock part. Reran auto test, all functions passed. Op test good. ; used 1 W11210459 (VALVE) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDI01ILWH2

Near Mayfield Heights, OH 44124

Joe O

Job Details: 06/08/2022

"Cc: not powering onFound thermal fuse open. Needs thermal fuse; ordrng 1 8193762 (thermal fuse), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE WASHER

Model 11022352510

Near Madison, OH 44057

Dan H

Job Details: 06/08/2022

"Customer complaint that unit is not spinning, found hub worn out again, found gearcase splines corroded, unit needs new gearcase and hub, hub covered under parts warranty , customer does not want repair ; ordrng 1 W11454734 (Gearcase) and 1 W10528947 (Hub), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID RANGE

Model KSEG700EBS1

Near Cleveland, OH 44102

Gabriel P

Job Details: 06/08/2022

"Found heater shorted need bake element customer paid in full but she will also try talking to KITCHEN AID for coverage ; ordrng 1 W10779716 (Element), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Cleveland, OH 44128

Gabriel P

Job Details: 06/08/2022

Replace parts opt test ok

We serviced a

WHIRLPOOL RANGE

Model GY397LXUQ04

Near Middleburg Heights, OH 44130

Marie V

Job Details: 06/08/2022

"Cc that some of the buttons on the display does not works. Confirmed. Took panel odd. Unit will need new panel. Cust paid parts and SC. ; ordrng 1 WPW10207930 (UI), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

ELECTROLUX REFRIGERATOR

Model LFHB2751TF8

Near Lakewood, OH 44107

Angel

Job Details: 06/08/2022

Will need to do a return visit because compressor was not at the home even though it says it was delivered called BJ and said to reorder compressor. Ordering part; ordrng 1 241706201 (Compressor)

We serviced a

SAMSUNG DRYER

Model DV48H7400EW/A2

Near North Royalton, OH 44133

David R

Job Details: 06/08/2022

"Cc unit squeaking loud, have to close door to not hear it. Gave estimate for all rollers and idler.; ordrng 4 DC97-16782A (Rollers)s and 1 DC93-00634A (Idler), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Brooklyn Heights, OH 44131

Manny

Job Details: 06/08/2022

"Cc that ice door stay open after dispensing ice, ran test and ice door is operating normal, unit has no ice since ice maker was off so not sure if an ice cube is getting stuck in the door at this point, advise customer to monitor the unit and if he noticed the door stay open to wait and see if the door closes on its own and if not to give us a call and well take another look, unit working properly, opt test ok"

We serviced a

WHIRLPOOL WASHER

Model FFTR1814TWG

Near Lorain, OH 44053

Gabriel P

Job Details: 06/07/2022

"Found frost all around door and inside explain customer that there could be and air gap ordering door was open but customer said that they were having this issue since they had unit when started to look around seal found right top corner cabinet damage causing seal to open and allowing warm air in unit is not repairable spoke to senior tech he will sent information and photos to assurant,opt test ok"

We serviced a

AMANA RANGE

Model AGR5844VDW1

Near Cleveland, OH 44102

Manny

Job Details: 06/07/2022

"Cc that none of the burners are lighting unless she uses a lighter, verified and unit is missing the LR valve, knob and burner missing the cap and grate, removed the caps from the other burners and all the burners are rusted and found of solidified burned grease and the caps are rusted as well preventing the sparks from hitting the caps, unit will need all 4 burner heads , all 4 burner caps (3 are discontinued) needs the LR valve, knob and grate, the switch harness is damaged on LR since the valve is broken unit will need the switch harness as well.; ordrng 1 WPW10406797 (burnr-head) and 2 WPW10406283 (burnr-head)s and 1 WPW10406243 (burnr-head) and 1 W10205324 (burner cap(discontinued)) and 2 W10205325 (burner cap(discontinued))s and 1 WPW10205326 (cap-burner) and 1 WPW10295998 (harns-wire) and 1 WP9757218 (valve-brnr) and 1 W10837340 (grate-kit) and 1 WPW10163287 (knob)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near North Olmsted, OH 44070

Angel

Job Details: 06/07/2022

"Replaced pantry door, bins, and freezer handle. Opt test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near North Ridgeville, OH 44039

Gabriel P

Job Details: 06/07/2022

"Replace rails,opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS04

Near Newbury Township, OH 44065

Brian M

Job Details: 06/07/2022

Installed bi metal OP Test Ok

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569YEM0

Near Novelty, OH 44072

Brian M

Job Details: 06/07/2022

Installed control no good Called whirlpool no solution is found for unit not repairable.

We serviced a

WHIRLPOOL DRYER

Model WED4750XQ0

Near Elyria, OH 44035

David R

Job Details: 06/07/2022

Cc unit not working. Found open thermal fuse. Replaced from t/s. Tested. Good. Op Test Ok ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KBS0

Near North Olmsted, OH 44070

Gabriel P

Job Details: 06/07/2022

"Replace heater,opt test ok"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW3

Near Mentor, OH 44060

Joe O

Job Details: 06/07/2022

Ordered wrong color. Re ordering correct color controlTook incorrect color to return.; ordrng 1 W11546066 (Control)

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WML75011HZ10

Near Mentor, OH 44060

Joe O

Job Details: 06/07/2022

"Installed interlock switches, magnetron, and fuse. Tested. Op test ok"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH53521HZ

Near Mentor, OH 44060

Corina B

Job Details: 06/07/2022

"Replaced the magnetron, diode and capacitor. Opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near North Olmsted, OH 44070

David R

Job Details: 06/07/2022

"Cc unit is making a grinding noise, maybe from the FZ, intermittently happening. Checked both fans, checked compressor, all components good. Waiting and hearing no noise. If intermittently happening, let customer know to try and record noise if possible. As of today, good. Op Test Ok"

We serviced a

MAYTAG DRYER

Model MGD6230HW0

Near Independence, OH 44131

Marie V

Job Details: 06/07/2022

"Cc that the unit light turns on when you open the door to load it and while running is on but whe is time to unload unit does not turn the light on. Started unit, l Light is on press button to turn the light off while its running . Explain cust about unit. Is working properly. Op test ok"

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Painesville, OH 44077

Joe O

Job Details: 06/07/2022

"Cc: extremely hot, intermittently not making iceCustomer stated unit stopped making ice, they shut it off, turned back on unit started making ice again but everything was extremely hot, stated the counter top above unit was even hot to the touch. Advised customer there is no electronics or anything in the top cabinet of machine that would cause unit to get hot condenser does however pull air through the fron of unit and push it out the back which can cause warmer temps around unit. Powered u it on. Condenser fan running. Compressor running. Unit producing ice. Unit functioning as designed. Op test okUnit has 3 year warranty"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055FRZ00

Near Brook Park, OH 44142

Gabriel P

Job Details: 06/07/2022

"Found perfect frost pattern on evap compressor was good,fan was good unit operating as design theres nothing I can do to make it better"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Chagrin Falls, OH 44022

Brian M

Job Details: 06/07/2022

Cc loose handles Tightened handles

We serviced a

WHIRLPOOL WASHER

Model WTW5700XW3

Near Westlake, OH 44145

Angel

Job Details: 06/07/2022

"Cc that unit is noisy and it will change time from 47mins to 10mins. Ran diagnostics and found error code F7E5 shifter fault, F7E7 motor will not reach rpms and F8E3 overflow conditions. Looked underneath washer and unit will need gear case replaced its leaking oil and when you spin the basket by hand its loud bad gear case bearings. Unit will need gear case, belt, shifter, and cam replaced. Gave customer estimate and said they will buy a new unit. Opt test ok.; ordrng 1 W11454372 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 WPW10006355 (Actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Westlake, OH 44145

Angel

Job Details: 06/07/2022

Cc that icemaker was not working and freezer stopped working. Took temperatures and freezer was at 80* and ff section was at 78*. Looked in back and found that the compressor was not running so i installed a starter device and compressor started running and it was running at 1.21amps explained to customer to wait at least 24hrs for proper cooling. Opt test ok. ; used 1 8201786 (STARTER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Cleveland, OH 44105

Marie V

Job Details: 06/07/2022

Cc that the unit is also leaking. Confirmed. Found drain tube clogged. Cleared out and replaced control. Explain whats recommended temps. Called tech line to notify issues. Called tech line spoke with Adrian. he said to make sure unit is leveled. Corrected. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Geneva, OH 44041

Dan H

Job Details: 06/07/2022

"Customer complaint that unit keeps saying lid is open, found strike broken off, latch not operating, unit needs new lock and strike, part is out of stock so not scheduling return appointment ; ordrng 1 W11457841 (Strike) and 1 W11394572 (Lock)"

We serviced a

SAMSUNG DRYER

Model DV42H5200EWA3

Near Kirtland, OH 44094

Joe O

Job Details: 06/07/2022

Installed element. Tested. Op test ok

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFE00

Near Cleveland, OH 44120

Marie V

Job Details: 06/07/2022

"Cc that the fresh food is not cooling and freezer has lots of frost. Confirmed . Took temps 57* on fresh food and 0* on freezer. Found that drain tube is clogged up and it froze the duct going to fresh food, not allowing a proper air circulation. Cleared out drain tube and clean up freezer duct and frost. Advice cust to allow unit 24 hours to reach normal temps. Op test ok"

We serviced a

WHIRLPOOL DRYER

Model n/a

Near Strongsville, OH 44149

David R

Job Details: 06/07/2022

Customer did not want dryer looked at. ; saved tckt

We serviced a

GE REFRIGERATOR

Model PFCS1NFZHSS

Near Chardon, OH 44024

Joe O

Job Details: 06/07/2022

"Cc: not coolingFound temps in ff at 74 degrees, freezer at 79 degrees. Found compressor not running upon arrival. Found inverter receiving proper power. Hooked up compressor tester. Found compressor running. Freezer gasket ripped. Needs inverter and gasket; ordrng 1 WR49X10283 (inverter kit) and 1 WR14X10331 (refrigerator door ga), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Cleveland, OH 44111

Gabriel P

Job Details: 06/07/2022

"Replace control and console,opt test ok but he still need latch cause found it damage i miss that ordering ; ordrng 1 W11394572 (Latch)"

We serviced a

WHIRLPOOL DRYER

Model MDG9606AWW

Near Aurora, OH 44202

Brian M

Job Details: 06/07/2022

Cc unit has long dry times Unit is functioning properly Found small clog in vent

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rocky River, OH 44116

Angel

Job Details: 06/07/2022

Customer stated that the unit they had problems with was already switched out for a new which is the one Im looking at today but they had questions about this one so I answered there questions about the water filter and temperatures and water dispenser unit working as designed. Opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Chardon, OH 44024

Joe O

Job Details: 06/07/2022

Cc: not dryingFound error codes F7e1(no heat). Ran diagnostics test cycle. Found cold water at start of cycle. Let cycle complete. Found heater is functioning. Advised customer to run hot water at sink prior to starting unit. Advised customer on rinse aide. Unit functioning as designed. Op test ok

We serviced a

MAYTAG WASHER

Model MVWB835DC3

Near Avon Lake, OH 44012

Gabriel P

Job Details: 06/07/2022

"Found a lost communication error gave estimate customer will not fix ; ordrng 1 W11120178 (Console), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Streetsboro, OH 44241

Brian M

Job Details: 06/07/2022

Cc jet dry not dispensing Found dispenser not releasing jet dry Needs dispenser ; ordrng 1 WPW10428217 (dispenser)

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Lakewood, OH 44107

Angel

Job Details: 06/07/2022

Cc that washer has an f7E1 error code displayed when unit starts. Confirmed unit as soon as you start it an F7E1 tachometer missing and also has an F7E7 motor unable to reach rpms. Replaced shifter tested unit opt test n/g so i looked underneath again and saw that the terminals on the capacitor were all crooked and swollen will need new capacitor and also ordering drive motor.; ordrng 2 W11395618 (Capacitor)s and 1 W11026785 (Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Cleveland, OH 44104

Marie V

Job Details: 06/07/2022

Replaced tub and nuts. Tested unit. No leaks. Op test ok

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