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Paul P.
KSF26C4XYY03 Whirlpool Refrigerator Per service pointer #W10666204, replaced user interface and diagnostic tested ice maker operations. Refrigerator is operating properly. Set down mitigation mat.; Job Cmpltd
Corey L.
MVWC200XW3 Whirlpool Washer Customer complaint washer not spinning clothes out all the way, drain pipe is installed correctly, started drain and spin cycle, unit drained and spun, ran diagnostics, found f2e1 stuck key, started manual test cycle, unit passed heavy and light agitation, low and high spin, calibrated unit, cannot duplicate the problem, unit is operating as designed, advised customer load size is 6-7 bath towels about halfway up the basket, customer thought the dial should move throughout he cycle, explained the dial only selects the cycle and the led indicators advance throughout the cycle, once a cycle is started changing the selection on the dial will not change anything, you would need to cancel and start a new; Job Cmpltd
Dan H.
MFF2558FEW00 MAYTAG REFRIGERATOR Customer complaint of frost build up in freezer section, found freezer section door gasket not sealing at top, used heat and petroleum jelly to adjust door gasket , door is sealing now, op test good ; Job Cmpltd
Macaulay G.
665.15912001 KENMORE DISHWASHER Control panel membrane is separating. Needs control panel.
Chad P.
WRT311FZDW WHIRLPOOL REFRIGERATOR Found water from drip pan getting into air intake for ff section. Adjusted pan. Advised 24-48 hrs for normal op. ; Job Cmpltd
Corey L.
MVWC416FW1 Maytag Washer Customer complaint of a loud noise while washing, confirmed when running light agitation test there is a loud noise coming from under the unit, found a piece of cardboard lodged in shroud and hitting pulley, cleared, op test good
Corey L.
WRB322DMBW00 Whirlpool Refrigerator Installed new damper, op test good; Job Cmpltd
Paul P.
GDT545PSJ2SS GE Dishwasher Replaced inside upper tub latch in dishwasher. Dishwasher latch now has full circuit to machine control. Did test with door open and closed, control still not reading the latch circuit closed when door is closed. Office to order machine control. Did not set down mitigation mat, dishwasher still does not operate.; ordrng 1 WD21X24798 (MACHINE CONTROL),
Jeff M.
WHIRLPOOL REFRIGERATOR WRX986SIHZ The door was propped open with ice. Cleaned the ice outside unit tested good; Job Cmpltd,
Jeff M.
MAYTAG WASHER MHW5100DW Installed new part unit op tested good ; Job Cmpltd
Jeff M.
KITCHENAID REFRIGERATOR KBRS20EVMS4 Installed new filter unit op tested good ; Cllctd $96.25 CC Ref # 1231238667, Job Cmpltd
Jeff M.
WHIRLPOOL REFRIGERATOR MFI2570FEZ06 Called wp Techline # 7722827059 insulation is separating at the surrounding housing of the icemaker call Techline customer will be in contact with Whirlpool in 72 hours for most likely an exchange; Job Cmpltd,
Jeff M.
GE DISHWASHER GDT550HSD1SS The unit is not drying found the TOC fuse open needs the TOC kit estimate only; ordrng 1 WD49X23779 (DRAIN KIT), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Jeff M.
WHIRLPOOL REFRIGERATOR MFI2570FEZ06 Called wp Techline # 7722827059 insulation is separating at the surrounding housing of the icemaker call Techline customer will be in contact with Whirlpool in 72 hours for most likely an exchange; Job Cmpltd,
Jeff M.
GE DRYER GTD42EASJWW Installed new part unit op tested good ; Job Cmplt
Dan H.
WRS588FIHV00 WHIRLPOOL REFRIGERATOR Customer complaint that unit is starting to warm up, found leak at compressor, unable to repair, unit needs new compressor ; ordrng 1 W10780378 (compressor)
Macaulay G.
KRFF507ESS01 KITCHENAID REFRIGERATOR , Drain tube was clogged. Cleared clog
Jeff M.
WHIRLPOOL DRYER MED9700SQ0 Main control relay is not closing properly not allowing it to send power to the motor. The main control needs replaced est only; ordrng 1 WP8546219 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Jeff M.
KITCHENAID DISHWASHER KDFE104HWH0 The sump seized up needs replaced. Cust is very unhappy she will speak with whirlpool. ;
Jeff M.
MAYTAG DRYER MEDB765FC he complaint was the units was not tumbling. I hooked it up machine works fine no noises produces heat drum rotates; Job Cmpltd
Jeff M.
ROPER WASHER RTW4516FW he unit has a long fill no fill code. I cycled both water valves unit tested good most likely customer in-home had one of the water lines disconnected or shut off that would keep the machine and a wash cycle continuously and eventually shut down; Job Cmpltd
Arthur V.
FRIGIDAIRE REFRIGERATOR FGHS2631PF3 Found unit had a syce error (main bd issue) and no response from UI display Order both ; ordrng 1 242058232 (user interface) and 1 5304497976 (board-main power),
Gabriel P.
MGD5500FW0 maytag dryer Replace fuse that was open in exhaust,it didn’t heat how it suppose to,call senior tech, explain situation he requested me to order a coil and an a.burner assembly and the ignator cause the ignitor glows but is not lighting up,call office to schedule customer when there is a cancellation ordering coil ; ordrng 1 279311 (ignitor kit & bracke) and 1 279834 (2 coil gas valve set) and 1 WPW10118347 (valve-gas)
Arthur V.
MAYTAG STACK W/D LSE7806ACE Found unit needs timer and lid switches. Est = 89.95 sc. 135.00 labor. 18.99 shipping. Parts needed are 1- wp208823 @ 32.36. And 1- wp207166 @ 28.80. And 1-22001924 @ 169.01. Total est = 506.11. Unit is in VERY TIGHT QUARTERS Do not repair
Corina B.
WDF550SAHB0 whirlpool dishwasher Cust showed pop, sent pic. CC that the unit does not start. Started a normal wash and let run for 10 minutes. Optest ok. ; Job Cmpltd
Arthur V.
WHIRLPOOL FREEZER WZF79R20DW00 Unit only running for 25 min before arrival. Found compressor running but no evap fan motor. Took off cover and found white wire going to evap fan not connected. Reattached. Stopped fan to see frost pattern in evap. Looked good. Unit op test good customer to monitor ; Job Cmpltd
Dan H.
WED5500XW0 DRYER WHIRLPOOL Customer complaint of loud noise, started normal dry cycle no unusual noises heard, unit is operating as designed ; Job Cmpltd,
Brian B.
FFBD2406NW0A FRIGIDAIRE dishwasher CC that dishes are not drying. Found dispenser broken and door latch worn, must slam door to close
Arthur V.
MAYTAG WASHER MVWB750WQ1 Found motor rotor loose from stator. Reinstalled using locktite on bolt. Est= 89.95 sc. 180.00 labor. 18.99 shipping. One part number W10435302 @ 105.61. And 1 WPW10178988 @ 32.36. Total est = 455.62. Customer to buy new.
Brian M.
WDF320PADW3 Whirlpool Dishwasher Cc that unit will not wash Found unit getting proper voltage and unit fills but will not wash Needs sump assembly Customer does not want to repair at this time
Corey L.
WRS325SDHZ01 Whirlpool Refrigerator Replaced parts supplied, purged water line, op test good
Arthur V.
MAYTAG WASHER MVWC300VW1 Customer never experienced the washer regulating her temps before but it is normal for the washer to add some cold water to a hot load. See manual Unit is working properly ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock,
Arthur V.
MAYTAG WASHER Customer states unit would not start to fill for him. Upon arrival unit unplugged Powered back on ran diagnostics. No errors stored. Put unit in normal regular and let customer load with towels. Unit filled and washed Unit is working at this time. ; Job Cmpltd,
Robert A.
MAYTAG REFRIGERATOR MSD2454GRQ , Cust states she went to get the margarine from the fresh food area and it was softer then normal. Put temp probe in fresh food area ( no frost build up on back of freezer wall) mullion strip cool to the touch. Let unit run until it turned off by itself. Temp in fresh food at 38deg. Reset controls to allow more cold air to be routed to fresh food side customer checked her margarine and it is firm again. It is possible door didnt close all the way ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock, Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRT311FZDB01 Customer complaint unit not cold enough in fresh food Cold control set at 4 snowflakes. Did temp check in freezer. 2 deg f. Did temp check in fresh food area temp at 36 deg f (see pics)Customer complaint unit is making popping noises ,grinding noises ,and moaning noises. Unit off upon arrival. Unit started Unit ran for 30 min. No unusual noises heard. Customer very unhappy with how fridge is operating and wants it replaced. Could not duplicate noises or temp issues ; Job Cmpltd,
Arthur V.
WHIRLPOOL REFRIGERATOR WRF560SEYM04 Found loose connection at evap thermister. Repaired. Defrosted unit. Op test
Robert A.
WHIRLPOOL DRYER WED6600VW0 Unable to duplicate, cleaned and lubricated rollers and pully, cust to watch, op test ok; Job Cmpltd,
Chad P.
MFI2665XEB7 MAYTAG REFRIGERATOR Unable to locate drain tube at this time. Used t.s. Installed drain tube kit. Op test ok. ; used 1 W10619951 (TUBE-DRAIN)
Robert A.
KITCHENAID REFRIGERATOR WRV986FDEM00 Found lowside return sweating, system is factory, talked w/jr, insulated lowside line, op test ok; Job Cmpltd
Macaulay G.
WGD8000BW0 WHIRLPOOL DRYER Flame is not being pulled enough by the blower, causing it to heat thermal cutoff and limiter. Lint screen drops lint every load. Belt is stretched. Pulley is worn. Office to order pulley, belt, vent, cutoff and thermostat.; ordrng 1 W10120998 (screen) and 1 WP3391912 (thrmst-fix) and 1 WP8544737 (wheel) and 1 WP8544739 (pulley-mtr) and 1 WP8544742 (belt) and 1 WP8573713 (cutoff-tml)
Dan H.
FFGF3047LSF FRIGIDAIRE RANGE Customer complaint that right side burners do not light, confirmed, cleaned burner heads, burners lit, op test good
Robert A.
WHIRLPOOL DRYER WED4900XW2 Ran unit, good air flow, good heat, unit working correct, op test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.; Job Cmpltd
Robert A.
GE RANGE P2S920SEF5SS Cleaned burners amd orifices, op test ok; Job Cmpltd,
Robert A.
GE REFRIGERATOR PWE23KMDHES , Found frz evap drain clogged/frozen, cleared, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRT311FZDB00 Found ice build up in frz by door, needs service kit, installed kit, op test ok; used 1 W10916494 (SERVICE KIT) from stock, Job Cmpltd,
Gabriel P.
WRB322DMBW00 whirlpool refrigerator Cc no ice ,I jump start ice maker and water valve,all cycle good adjust legs on fridge the door was opening to fast all opt test ok explain customer how machine works; Job Cmpltd
Corina B.
WGD4915EW2 whirlpool dryer Replaced the gasket. Optest ok; Job Cmpltd
Corina B.
110.49972600 kenmore washer CC that there is a grinding noise in the spin cycle. Ran a drain and spin. Will need the bearings, tub and basket. ; Job Cmpltd
Brian M.
MFX2570AEW3 Maytag Refrigerator Evacuated r134a from unit Installed dryer and compressor Ran a 30 inch vac for 20 min Filled unit with 5.25 oz of r134a Frost pattern showed OP TEST OK
Corina B.
110.97872601 kenmore dryer CC that the unit is not heating. The ignitor turns on but no gas comes out. Will need a new gas burner. Job Cmpltd
Corina B.
WMH53521HZ0 whirlpool microwaveCC that the door is shut and it says it’s open. Found the upper door cam is in the open position. Replaced the door cams from t/s. Optest ok. ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd
Brian B.
KDTM354ESS3 kitchenaid dishwasher Found broken rack adjusters. Top rack is falling; ordrng 2 WPW10546503 (ADJUSTER)s
Brian B.
KRMF706ESS01 kitchenaid refrigerator Found machine at room temp.. lights are only thing working, no fans or compressor.. entered diag and tried to run compressor and fans, did not come on. Checked voltage into main control. 120v. Called whirl TL, Dustin, 7722827475. He said it could be main board or UI and should be replaced as set, but also could be a low voltage load on the low voltage bus. As tech was testing, machine started working. He said they have seen led board of pantry UI also cause this issue. Will order these 4 boards as we cannot isolate problem; ordrng 1 W10804160 (LED BOARD) and 1 W10826105 (PANTRY UI) and 1 W10894103 (UI) and 1 WPW10675033 (MAIN BOARD)
Dan H.
AFI2539ERM00 AMANA REFRIGERATOR Customer complaint that unit is freezing everything, found air damper not closing all the way, installed new air damper, op test good ; Job Cmpltd
Dan H.
FDB126RBS2 FRIGIDAIRE DISHWASHER Customer complaint that unit is not draining, confirmed, drain pump is not working, drain pump is recieving 120vac , unit needs new drain pump ; ordrng 1 A00126501 (drain pump assy)
Paul P.
NTC3500FW00 Whirlpool Washer Found penny stuck in drain pump, also debris above pump, from kink in line. Cleared drain pump and straightened drain line, ran through wash and drain cycles, washer is working properly
Macaulay G.
WRT518SZFM00 WHIRLPOOL REFRIGERATOR Locked rotor condition is 10.15 amps. Unit is drawing around 13 amps when compressor starts. ;ordrng 1 WPW10507886 (compressor)
Corey L.
KBFS22EWMS4 Whirlpool Refrigerator Customer complaint of freezing food in fridge, confirmed temps were 18 ff and 07 frz, air damper working, ff thermistor has failed, unit needs new harness with thermistor; ordrng 1 WPW10273869 (harns-wire 49.54)
Robert A.
WHIRLPOOL RANGE HOOD GXW7330DXS1 Installed ballast and bulb, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock,, Job Cmpltd,
Robert A.
CROSLEY DRYER ZED7009GW0 No pop date per entitlementRan unit, no heat, found unit recieving 120vac, needs 220vac, reset breaker, ng, need an electricion to correct power issueNote no vent hooked up, suggest a metal vent; Job Cmpltd
Macaulay G.
GTW460ASJ4WW GE WASHER Has error for spin. Ran through diagnostics ok. Office to order speed sensor and mode shifter. Put mitigation mat under washer.; ordrng 1 WH05X25036 (MODE SHIFTER) and 1 WH12X26329 (SPEED/HALL SENSOR)
Chad P.
FFTR1814QW0 FRIGIDAIRE REFRIGERATOR Found both door seals bad and hinge and closer failed. Needs all set that liner is cracked all over and unit is rusting from the inside out. ; ordrng 1 240312421 (STOP) and 1 242193203 (gasket-frzr door) and 1 242193206 (gasket-refr door) and 1 5304507146 (BEARING)
Chad P.
MFT2776FEZ00 MAYTAG REFRIGERATOR Unit appears to have incomplete defrost. Ran defrost. Unit is able to defrost. Changed unit to time defrost. Advised to allow 48 hrs for normal operation. ; Job Cmpltd
Chad P.
KBFN402EPA02 KITCHENAID REFRIGERATOR Found mullion separating from door. Door checks good. Needs mullion replaced. ; ordrng 1 W10732110 (RAIL MULLION)
Corey L.
WFW9150WW00 Whirlpool Washer ustomer complaint washer starts but when the add a garment light goes off the wash light starts blinking and the unit does nothing, ran diagnostics found f8e1 no fill/low fill, cleared codes, found cold water turned off about 90 percent, opened the valve, started normal cycle, unit filled and advanced to wash, unit is operating as designed
Gabriel P.
11022102310 kemore washer Cc clothes diorant and stain not coming off,explain customer to put put a cup of vinaiger or a pill a fresh to sanitize the basket cause the were using to much detergent before ,so the side it to open top and take out the ring of tub to show customer between inner and outer basket found lots of detergent build up in between and black stuff covering the little hose in tub show customer, did not leave water mat do to concrete all auto and manual test are good ; Job Cmpltd
Corina B.
WRX735SDBM04 whirlpool refrigerator CC that there is a loud noise. Found the condenser and compressor fan is off of the fan motor and broken. Placed a small fan behind the unit to keep the compressor from overheating. Will need a new blade and fan. Called SM to order part. ; ordrng 1 W11123104 (motor-cond) and 1 WP12825803 (blade)
Brian M.
WDRR2500K3WW GE Washer Cc that unit leaks Found water valve cracked Needs water valve Customer does not want to repair
Paul P.
MEDC215EW1 Maytag Dryer Checked dryer, found blower housing outlet close to blower wheel. Made sure all ventilation internal parts were aligned properly. Mentioned to customer to have solid vent cleaned for better air flow. Ran tests on safety devices in dryer, all testing proper ohm and open/close conditions.; Job Cmpltd
Corey L.
NTW4605EW1 Amana Washer ustomer complaint of washer leaking after a load, ran diagnostics, no codes found, checked water valves no leaks, drain tube is in a standing pipe, found drain tube rubbing on concrete wall in the basement that created a few pin holes in the line, unit needs new drain tube; ordrng 1 W11244231 (DRAIN TUBE 18.36)
Brian M.
KBFS22EWMS5 Kitchenaid Refrigerator Cc that unit not making ice and ice still all over freezer floor Found drip pan frozen over and ice maker rotating but not calling for water Steamed drip pan clear Installed icemaker from truck stock OP TEST OK ; used 1 W10884390 (ICE MAKER ASSY)
Corey L.
WFG320M0BS3 Whirlpool Range Customer complaint surface burners not lighting, confirmed ignitor not clicking at all, unit is getting power and is properly grounded, found power getting to the spark module, module failed, unit needs new spark module; ordrng 1 WP6610341 (module-spk
Gabriel P.
LFHB2741PFBA frigidaire refrigerator Ran diagnostics test 63c tray twist shows 1 good,ran 55 c water valve is good,58c ice level sensor,is good ,57c evap fan did not turn on,ordering ; ordrng 1 5304493604 (fan & gasket kit)
Gabriel P.
KDFE104DWH5 kitchenaid dishwasher Cc not cleaning dish good,told her about turning hot water on sink before running and she been doing that and she been cleaning filter found filter little dirty she said finish is doing little better for her, put 4 cups on top and 4 on the bottom if they all fill about the same machine working correctly told me tell customer to scrape dishes before put on dish washer leave water mat opt test ok ; Job Cmpltd
Chad P.
PBF2255HEQ WHIRLPOOL REFRIGERATOR Installed ice maker. Cycled. Op test ok. 24 hrs to fill ice basket.
Gabriel P.
WRS325FDAW04 whirlpool refrigerator Cc no ice,jump start ice,and finish all rotations and valve turn on and fill icemaker,there was lots of ice on tray icemaker is functioning correctly explain customer how long it takes to make ice and how machine works,opt test ok ,leave water mat ; Job Cmpltd
Corina B.
WRX988SIBM03 whirlpool refrigerator CC that the ff is not cooling and not making ice. Found the ff evap covered in ice and frost. Steamed out the evap and replaced the thermistor from t/s. Optest ok. ; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd
Corina B.
JB850DF1BB GE Range CC that the front left burner does not work and the light for the surface stays on. Checked the burner and the coil is cracked. Will need a new switch and burner head, Job Cmpltd
Corina B.
GTW330ASK0WW GE washer CC that the unit did not put water into the washer. Started a heavy load and it started to fill and then washed then the control turns off. ; ordrng 1 WH18X27754 (CONTROL )
Macaulay G.
MGR8775AB1 MAYTAG RANGE F3E0 error for open oven temperature sensor. Office to order temperature sensor.; ordrng 1 WPW10181986 (sensor)
Brian B.
KDDA27TRS00 kitchenaid refrigerator Machine not cooling. Found control making clicking noises. Removed upper drawer and found wire harness cut in half due to wire flexing. Machine will need main control and upper harness. Harness is NLA part # 2310007, control is Also NLA, part # 2252184. Job Cmpltd
Macaulay G.
MVWX655DW1 MAYTAG WASHER Lid switch error. Not locking. Replaced lid latch from truck stock. All tested ok. Put mitigation mat under washer.; used 1 W10838613 (LATCH) from stock, Job Cmpltd
Dan H.
WRT311FZDM00 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 75 degrees, freezer section temperature at 9 degrees, found frost build up blocking air channels, cleared air channels and installed fan blade kit, op test good ; used 1 W10916494 (BLADE KIT )
Dan H.
MVWB725BW0 MAYTAG WASHER Customer complaint that display time does not change with cycle selection and lid lock light is always on, confirmed, reset control, lid lock light is off now, cycle time is changing with cycle selection, op test good ; Job Cmpltd
Arthur V.
WHIRLPOOL SXS REFRIGERATOR WRS321SDHW01 , Replaced filter and filter housing Op test good Found pinch in water supply line. Straightened. Left leak mat ; Job Cmpltd,
Paul P.
KDTE104DSS0 Kitchenaid Dishwasher Replaced pump and motor assembly. Ran normal clean and drain cycles, dishwasher is working properly. Set down mitigation mat.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
Corey L.
MDB7749AWM2 Maytag Dishwasher Replaced control panel, op test good; Job Cmpltd
Corina B.
WTW5000DW0 whirlpool washer CC that the unit does not spin the clothes out. Ran diag F0E5 – OFF BALANCE LOAD DETECTED. Ran a manual spin found the hub is slipping. The one screw is stripped in the hub. Will need a new gearcase, hub, basket, tub and screw. ; ordrng 1 W10512161 (tub asm) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11035751 (gearcase) and 1 WP8533953 (screw)
Brian B.
WFW87HEDW0 whirlpool washer Replaced control. Ran co test cycle, all functions normal. Brought back core for return. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
Brian B.
KUIX505ESS2 kitchenaid icemaker Machine not making ice. Started unit, found drain cap loose on reservoir, causing all water to drain out as fast as it is filling. Tightened drain cap.. started unit and monitored as it cycled and made a slab of ice. All functions now normal. Advised customer on cleaning procedure.. op test ok.; Job Cmpltd
Dan H.
MVWB765FW2 MAYTAG WASHER Customer complaint that unit is not draining, confirmed, do is not working, drain pump is recieving 120vac , installed new drain pump , op test good ; used 1 W10876600 (PUMP-WATER)
Macaulay G.
WDT750SAHZ0 WHIRLPOOL DISHWASHER Not advancing after filling with water. All connections tested ok. Office to order sump assembly. ordrng 1 W11087376 (pump&motor)
Chad P.
WFE550S0HZ0 WHIRLPOOL RANGE Preheat times of 15 min are normal. Advised on hidden bake element and how it needs to transfer heat through bottom cabinet. When changing temps and or opening door will increase the time unit takes to get to newly set temp. Unit will default back to preheat mode and may change temp on the display. Op test ok. ; Job Cmpltd
Corey L.
WED6400SW1 Whirlpool Dryer Customer complaint dryer will not rotate or start timer just counts down, confirmed, found belt switch failed, unit needs new belt switch, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent ; ordrng 1 WP8566208 (switch-plg 35.31)
Chad P.
ARB220RCW AMANA REFRIGERATOR Good frost pattern on evap. Temps check good in both sections. Fans and lights working correctly. Advised to use as normal and monitor. Op test ok. ; Job Cmpltd
Brian M.
KDTE704DPA0 Kitchenaid Dishwasher Cc leaking from vent Removed panel, cleaned vent gasketOP TEST OK ; Job Cmpltd
Brian B.
WRF560SEYM02 whirlpool refrigerator Found machine not defrosting. Used steamer to clear ice. Removed evap panel. Ohmed out evap thermister, 2.4 k ohms, out of range. Replaced from t/s. Tested defrost, op test ok.; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd
Gabriel P.
WRS315SNHM00 whirlpool refrigerator Manager complain right wheel on fridge not working correctly,check wheel found out the clip that holds the wheel came off and got lost ordering part,leave water mat ; ordrng 1 W11251741 (PIN HITCH) and 1 WP2179826 (rivet)
Gabriel P.
WRS325FDAM02 whirlpool refrigerator Drain tube was not replace all I had to do is steam out all ice that was clogging the vents and drain tube; Job Cmpltd
Dan H.
GSD640P-36BA GE DISHWASHER Customer complaint that unit is not washing, found timer not sending power to fill valve at cycle start, unit needs new timer; ordrng 1 WD21X626 (timer)
Dan H.
WOD93EC0AS05 WHIRLPOOL WALL OVEN Customer complaint that steam builds up on upper oven door when lower oven is used, explained to customer that this normal due to design of oven doors, unit is operating as designed ; Job Cmpltd
Macaulay G.
MER6600FW1 MAYTAG RANGE Replaced cooktop. Tested ok.; Job Cmpltd
Macaulay G.
WRF535SWHV00 WHIRLPOOL REFRIGERATOR Freezer door is not sealing. Tried to install new door seal. No difference. Found door is warped. ; ordrng 1 W10919637 (dor-fip)
Macaulay G.
WFE550S0HV0 WHIRLPOOL RANGE Convection fan has open winding. Office to order convection fan.; ordrng 1 W10330026 (motor-fan)
Chad P.
WRF990SLAM00 WHIRLPOOL REFRIGERATOR ordrng 1 W10917531 (EVAP) and 1 WPW10143759 (DRIER)
Chad P.
WRT311FZDT01 WHIRLPOOL REFRIGERATOR Temps and settings check good. Advised on controls. Op test ok. ; Job Cmpltd
Brian M.
MVWB835DW1 Maytag Washer Cc long wash timeRan diagnostics, found no error codesRan test cycle , checked pressure sensor reading, all components passedRan calibration , OP TEST OK
Paul P.
KDFE104HPS0 Kitchenaid Dishwasher Repaired dishwasher racks, tested with large dishes on top rack, rack does not fly off now, dishwasher operating properly. Set down mitigation mat.; Job Cmpltd
Brian M.
KDFE104DWH5 Kitchenaid Dishwasher Cc needs right rake rail loose Installed right rack railCustomer had part already delivered from previous job OP TEST OK
Holly B.
WFW75HEFW0 Whirlpool Washer Cc of vibration Found shipping bolts still in Removed bolts OP TEST OK
Corey L.
MHW5500FW0 Maytag Washer Customer complaint washer doing weird things and won’t let a cycle start, confirmed after selecting start the display reads 3hr delay and cycles through delay options on its own, unit will not let tech into diagnostics, unit needs new main control and overlay, order overlay through v&v W10911044, customer called whirlpool, whirlpool covering repair using Swpl8rwsl7-1 mg7mx00epl1; ordrng 1 W10911044 (panel-cntl) and 1 W11201285 (CNTRL
Robert A.
GE RANGE JGB605SET2SS Found burner clogged, ignitor damaged, cleaned burner, replaced ignitor, op test ok; used 1 12400035 (IGNITER5299) from stock, Job Cmpltd,
Chad P.
MDB7601AWB WHIRLPOOL DISHWASHER Found handle broken and separated from console. Needs handle and console replaced. ; ordrng 1 6-919825 (panel-con) and 1 WPW10130695 (LATCH ASSY)
Robert A.
WHIRLPOOL REFRIGERATOR KRMF706EBS01 Installed adapter kit and door closers. Op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL DRYER CED7006GW0 Ran entitlement for pop. Checks good. Found motor start winding failed and element heating when timer set to timed dry with out hitting the start button. Needs motor, blower and heater replaced. Blower may not need replaced but ordering Incase it strips on removal. ; ordrng 1 279827 (motor!dryer) and 1 279838 (element,heater) and 1 WP694089 (BLOWER), schdld next appmnt for 8/28 TUE 12-3
Robert A.
WHIRLPOOL REFRIGERATOR WRF767SDEM0 Installed ui, op test ok; Job Cmpltd,
Robert A.
FRIGIDAIRE FREEZER LFFH17F3QWC , Replaced t stat, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL RANGE WFG540H0AE1 Found flex line feeding the unit leaking approx 1ft from unit, needs flexlineCust to replace; ordrng 1 30-3132-48A (GAS LINE 46.25), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Corey L.
RGB530DEP1WW Hot Point Range Customer complaint gas line broke, confirmed connection at valve control to asm snapped when customer said he tried removing old adapter to replace it, unit needs new valve control, customer does not want repair at this time
Robert A.
FRIGIDAIRE REFRIGERATOR LGHB2867PF7A Found ice cube stuck in ff i/m, removed, tray finished cycle and filled, ran diognostics on i/m all good, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL MICROWAV K5420938 Found door cams warn, replaced, op test ok; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRF560SEYM05 Found comp not running, leak on highside of comp, tried hard start,ing, needs comp kitOfr. 1606002466; ordrng 1 WPW10507886 (COMP KIT), schdld next appmnt for 8/31 FRI ! [**
Robert A.
MAYTAG DRYER MEDB855DC4 ran diagnostics, 4-4 missing l2, cleared code, ran unit, unit heating, op test okOfr 1606002468; Job Cmpltd,
Robert A.
MAYTAG WASHER MHW3505FW Most of mod/ser unreadable Ran diognostics, 8-1 no water entering unit, found valve clogged, needs valve, unit not spinning, just makes noise, found rotor bolt broken off in shaft, shaft and rotor damaged, needs basket, oiter tub and rotorWill need 2 techs; ordrng 1 W10870751 (STATOR) and 1 W10901030 (TUB, OUTER) and 1 WPW10253477 (BOLT) and 1 WPW10435242 (VALVE) and 1 WPW10544980 (ROTOR), schdld next appmnt for 9/4 TUE !
Gabriel P.
WRS325FDAM02 whirlpool refrigerator Defrost drain tube ,opt test ok ,lots of ice on freezer,steaming ice,took pic opt test ok ; Job Cmpltd
Gabriel P.
KDTE204ESS3 kitchenaid dishwasher Top shelf goes down cause of a 2x4 wood seat underneath back wheel customer had it removed,so adjusted legs now door don’t slide foward no more customer happy,opt test ok ,leave water mat ; Job Cmpltd
Gabriel P.
GDF540HSF2SS GE dishwasher Cc dispenser not opening,found dispenser door spring broken ordering dispenser,,leave water mat ; ordrng 1 WD12X24058 (DISPENSER )
Dan H.
RB120PXK WHIRLPOOL WALL OVEN Customer complaint that oven is not heating, found element broken, element is recieving 240vac, unit needs new element, customer does not want repair at this time ; ordrng 1 326791 (element,bake)
Dan H.
KSEG950ESS0 KITCHENAID RANGE Customer complaint of f8e0 error code, confirmed unit needs new cooling fan, installed new cooling fan ; used 1 W11107275 (FAN-BLWR)
Dan H.
FFLE2022MW1 STACKED WASHER/DRYER FRIGIDAIRE Installed new control and valve, op test good.
Brian M.
JB755J1BB GE Range Cc that right front burner middle of burner no heat Found burner getting proper power Inner burner popped Needs burner replaced ; ordrng 1 WB30T10126 (element haliant 12 t)
Macaulay G.
KRFF707ESS01 KITCHENAID REFRIGERATOR Replaced both bins. All tested ok.
Brian M.
WRT311FZDW01 Whirlpool Refrigerator Installed control and thermistor OP TEST OK
Corey L.
MVWB835DW1 Whirlpool Washer Customer complaint of smears on work clothes, confirmed polyester work pants all have white residue on them, sp W11042572 suggests control kit, ordering kit; ordrng 1 W11111453 (cntrl-elec)
Corey L.
WRB322DMBW00 Whirlpool Refrigerator Customer complaint ice still not being made, found ice bin with about 2 dozen cubes, unit ejected cubes a refilled on its own, called techline, techline advised installing shim kit to raise door up to better engage switch, ordering A201543 shim kit,
Gabriel P.
FGHC2331PF6 frigidaire refrigerator Cc water dripping from dispenser,and freezer temp was 20 degrees notice fan not run evap had good frost pattern customer also show me a video of sound she was hearing displayed and board had error codes missed communication ordering control and display,evap fan and icemaker getting voltage but not starting,ordering new ,also motor auger fry not functioning,leave water mat ; ordrng 1 241509402 (motor) and 1 241518301 (bushing) and 1 242221501 (motor-auger) and 1 5303918344 (ice maker assy) and 1 5304498781 (board-main power) and 1 5308000010 (blade-evap fan)
Macaulay G.
253.68824010 KENMORE REFRIGERATOR Not circulating air. Found open winding on evaporator fan motor. Office to order evaporator fan.; ordrng 1 242077702 (motor)
Chad P.
MGDB765FC0 DRYER MAYTAG Blower stripped. Needs blower to make repair. ; ordrng 1 WPW10349492 (BLOWER WHEEL)
Corina B.
KUDP02FRSS0 kitchenaid dishwasher Replaced the link. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
Corina B.
FGHC2331PFAA frigidaire refrigerator Replaced the parts listed. Water connections to the water valve was leaking. Tighten the line up. Advised cust to keep an eye on the water line. Optest ok. ; Job Cmpltd
Chad P.
MVWB835DW3 MAYTAG WASHER Installed control and console. Op test ok. ; Job Cmpltd
Corina B.
GSE25HMHEHES GE refrigerator Replaced the ice maker. Optest ok. ; Job Cmpltd
Brian B.
KRFC704FBS00 kitchenaid refrigerator Found ff evap frozen solid and temps too warm. Also slow ice production. Per ser pointer W11033419B, ran diag and checked version # of control board. Version # is 6.0.0. Per pointer this is correct. Per pointer, will need new evap cover, Orion board, and water valve. I/m was already replaced with updated unit. Allow 3 hrs for return visit.; ordrng 1 W11131873 (ORION BOARD) and 1 W11167902 (EVAP COVER) and 1 W11194380 (WATER VALVE)
Chad P.
KODE507ESS00 KITCHENAID WALL OVEN Found both bake and broil are working in both upper and lower ovens. Advised that prolonged broiling can cause unit to shut down broil if temps get to high and it will not operate with the door open. Op test ok
Brian B.
CAE2795FQ0 whirlpool washer Replaced actuator and motor. Motor that was removed was extremely hot. Ran auto test and drain and spin. Completed cycles. Op test ok. ; Job Cmpltd
Brian B.
MGDB765FW0 maytag dryer CC that machine shuts off after 10 min on normal cycle. Checked vent and blower housing . These check good. Ran on normal cycle with vent disconnected from machine. Shut off early. Per tech sheet, Ohmed out sensor, passed. Per tech sheet , if all checks pass replace acu, will also replace sensor harness. Office to order parts. Customer needs early appt if poss.; ordrng 1 W11089308 (CONTROL) and 1 WPW10298258 (SENSOR HARNESS)
Brian B.
WDT780SAEM1 kitchenaid dishwasher Found dispenser broken. Replaced from t/s. Ran test cycle, op test ok. ; used 1 iW10861000 (DISPENSER-DISHWASHER) from stock, Job Cmpltd
Brian M.
MEDC215EW1 Maytag Dryer Cc clunking sound Found items stuck underneath front felt sealOP TEST OK
Brian M.
KCDI075B Whirlpool Disposal Cc of not normal sound from disposal Found plastic wedged in disposal Removed OP TEST OK
Paul P.
NTW4605EW0 Amana Washer Could not put washer into diagnostics. Wiring harness and connections are ok, supply voltage is proper, office needs to order control. Did not set down mitigation mat, washer is in basement near floor drain.; ordrng 1 W11116498 (cntrl-elec)
Paul P.
MVWC415EW1 Maytag Washer Found fault codes for motor and lid lock. Tested washer, found lid lock not engaging fully each time. Replaced lid lock FROM TRUCK STOCK. Did not set down mitigation mat, washer is in basement near floor drain.; used 1 W10838613 (LATCH) from stock
Paul P.
MHW3505FW1 Maytag Washer Found stuck button on control pad, pulled pad out, made sure all wire connections tight, replaced pad and ran through tests, operating properly now. Did not set down mitigation mat, washer is in basement near floor drain.; Job Cmpltd
Corey L.
WRT771RWYB00 Whirlpool Refrigerator Customer complaint of warm temps in ff section and water dripping in the back of fridge, ff temp was 37, frz was 9, found evap tray frozen over drain hole, found drip valve clogged, corrected duck bill style valve, cleared ice and water, op test good
Corey L.
DFHT1843PS3 Frigidaire Refrigerator eplaced ff section and frz section door seals, op test good; Job Cmpltd
Corey L.
WDTA50SAHZ0 Whirlpool Dishwasher Installed new wash motor assembly, op test good; Job Cmpltd
Corey L.
MDBTT53AWW4 Maytag Dishwasher Installed new panel, op test good; Job Cmpltd
Dan H.
MVWB835DW0 MAYTAG WASHER Customer complaint of f5 error code, ran diagnostics found f5e3(lid lock will not unlock) and f0e5(off balance ) error codes, lid will not lock, Lid lock test shows unit needs new control; ordrng 1 W11100602 (cntrl-elec )
Dan H.
MVWC416FW0 MAYTAG WASHER Customer complaint that agitator broke, confirmed, unit needs new agitator ; ordrng 1 W10836692 (agitator)
Macaulay G.
WRF555SDFZ05 WHIRLPOOL REFRIGERATOR Door switch is sticking.; ordrng 1 WP12466115SP (light switch)
Macaulay G.
WRT318FZDM02 WHIRLPOOL REFRIGERATOR Replaced thermistor and control. All tested ok.; Job Cmpltd
Macaulay G.
MHW4200BW2 WHIRLPOOL WASHER Customer already had washer apart. Cleared drain pump and tested ok
Macaulay G.
GU3200XTXB3 WHIRLPOOL DISHWASHER Used 1 W10258275 (BIMETAL)
Chad P.
WRT311FZDB00 WHIRLPOOL REFRIGERATOR Found duck bill stuck closed causing drain line to back up. Removed and adjusted duck bill. Unit will not accept drain kit. Cleaned line and ice. Op test ok. ; Job Cmpltd
Chad P.
WRX735SDHZ00 WHIRLPOOL REFRIGERATOR Installed bracket assy. Worst then the original. Used heat gun to mold bracket. Filter now releases. Op test ok. ; Job Cmpltd
Macaulay G.
WFG320M0BW1 WHIRLPOOL RANGE Replaced door gasket and realigned door. All tested ok. No excessive heat escaping.; Job Cmpltd
Dan H.
MVWC555DW0 MAYTAG WASHER Customer complaint that unit doesn’t spin, Ran diagnostics found f7e1(basket speed fault), f5e1(lid switch fault), and f7e7(motor unable to reach target rpm) error codes, lid locks and unlocks, found gearcase seized up, unit needs new gearcase and hub; ordrng 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)
Brian M.
NTW4516FW2 Whirlpool Washer no power to unitFound control receiving 120voltsNo indicator lights on boardNeeds control board replaced; ordrng 1 W11170317 (CONTROL)
Corina B.
FFHS2622MSU frigidaire refrigerator CC that the unit is not cooling and the control keeps beeping. Ff 78 and fz 32. Evap and condenser fan are running. Good frost pattern on evap. Will need a new control. Job Cmpltd
Paul P.
WFE505W0HW0 Whirlpool Range Replaced cooktop on stove. During install, made sure elements were placed properly, all wiring lined up and tightened.; Job Cmpltd
Corina B.
KSCS25FTMS02 kitchenaid refrigerator Replaced the control. Brought core back for return. Optest ok. Use is cleaning behind unit left water mat for them; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
Brian B.
KDTE234GPS0 kitchenaid dishwasher Machine not washing. Ran diag. Code for wash pump not starting. Checked vol to motor. 26 volts . Will need new control. Will also replace sump assembly as this may have gone bad and damaged control. Needs early appt if poss.; ordrng 1 W11085683 (SUMP) and 1 W11087209 (CONTROL)
Chad P.
KDTE254ESS2 KITCHENAID DISHWASHER Found drain pump failing causing debris to get into sprayers. Needs pump and sprayers replaced. ; ordrng 1 W11101428 (SPRAY ARM) and 1 WPW10448645 (SPRAYER) and 1 WPW10531320 (PUMP DRAIN)
Dan H.
WED8300SW2 WHIRLPOOL DRYER Customer complaint that unit is not starting, found belt snapped, belt switch is not being closed, unit needs new belt, installed new belt, op test good ; used 1 341241 (BELT )
Paul P.
NTW4605EW0 Amana Washer Tested washer, found long fill/ no fill. Noted the water lines were not connected to washer,and the supply lines are capped off. Customer will be contacting landlord to reconnect water. Washer passes other spin/agitate cycles. Did not set down mitigation mat, washer is in basement near floor drain.; Job Cmpltd
Corey L.
ustomer complaint ff section was warm then unit was unplugged for a few hours, when plugged back fridge was now cooling again, temps were 37 ff and 9frz, found yellow duck bill style drain tube clogged, corrected, there was condensation on ff roof, found top left corner seal not sealing, applied petroleum jelly to corner and advised customer to re apply for the next week or so
Dan H.
KRFF507ESS00 KITCHENAID REFRIGERATOR Installed new fresh food section evaporator cover, op test good ; Job Cmpltd
Macaulay G.
GU3200XTXB3 WHIRLPOOL DISHWASHER Replaced control and bi metal from truck stock. All tested ok. used 1 W10258275 (BIMETAL) from stock, Job Cmpltd
Chad P.
WRF535SMBM00 WHIRLPOOL REFRIGERATOR Found again a small gap in top of gasket. Cleared ice and flipped gasket. Now sealing on all sides.
Gabriel P.
WTW5000DW1 whirlpool washer Cc washer sensing light goes to wash and back to sensing and don’t do anything ran diagnostics error f8e1 no fill long fill check everything it tell me to do,delete code ,check board pressure sensor rebute computer ran auto test and calibration,opt test ok; Job Cmpltd
Gabriel P.
MEDC215EW1 maytag dryer Cc timer keep advancing and not stopping,ordering timer,I ran cycle and it kept going pass off so ordering ; ordrng 1 WPW10185982 (timer)
Corina B.
KSEG700EBS2 kitchenaid range Replaced the cooktop and the panel. Optest ok. ; Job Cmpltd
Corina B.
KRFC302EBS00 kitchenaid refrigerator Replaced the handle. Optest ok; Job Cmpltd
Macaulay G.
KSC24C8EYY02 KITCHENAID REFRIGERATOR Sealed system has leak. Needs to have dye dryer installed to find leak
Brian B.
WRT111SFDW02 whirlpool refrigerator Found leveler feet broken off, causing threaded studs to dig into floor. Will need new feet. Also, large frost buildup in freezer caused by air leaks in liner. Used sealant from t/s to seal liner. Cleared ice with steamer. Customer needs early call if poss as she works 3rd shift.; ordrng 2 WPR-30039 (LEVELER SCREW)s and 2 WPW10340017 (LEVELER)s
Brian M.
NED4655EW1 Amana Dryer Cc no heat and unit will not shut offFound 220v missing at outlet Customers fuse box needs replaced fuse panel blown out
Macaulay G.
JSD2789HES WHIRLPOOL REFRIGERATOR Changed water filter. Advised to get rid of ice after first batch.; Job Cmpltd
Dan H.
MDE4658AYW MAYTAG DRYER Installed felt slides, op test good ; Job Cmpltd
Brian M.
MEDC215EW1 Maytag Dryer Cc no heatInstalled a four wire plug to unit, ran test cycle, found unit to operate as designed; Job Cmpltd,
Brian M.
WRX988SIBM03 Whirlpool Refrigerator Cc frost build up on right lower freezer drawer, and freezer light not workingFound freezer switch frosted over staying in closed positionFound right side gasket with small gasket between gasket and frameSteamed gasket to reform ; Job Cmpltd
Paul P.
MGDC215EW2 Whirlpool Dryer Tested dryer, dryer is tumbling, heating and circulating air properly. Found vent was clogged with lint and water. Made customer aware of cleaning out inside of vent, and use of semi-rigid or rigid vent is recommended by the manufacturer over flex vent, along with safety issues
Corey L.
WRS325FDAM04 Whirlpool Refrigerator Customer complaint filter housing won’t push filter out, confirmed found plastic arm that engages filter to eject missing, replaced water filter housing, op test good
Gabriel P.
MDB8959SFZ4 maytag dishwasher Replace track bracket,opt test ok; Job Cmpltd
Paul P.
MVWC565FW1 Maytag Washer Found F0E2 over suds fault code, no other codes. Cleared fault codes. Ran manual diagnostic tests, and auto test. Verified all connections including pressure hose were secure at the control board. All clear on trouble codes, passes all tests, washer operating properly
Corey L.
WFG505M0BS0 Whirlpool Range Installed new outer glass door, op test good; Job Cmpltd
Gabriel P.
WDF520PADB0 whirlpool dishwasher Replace UI opt test ok ; Job Cmpltd
Corey L.
KDRP407HSS0 Whirlpool Range Upon returning to the job and speaking with senior techs checked the “board” that was originally ordered, this is not the main board, the relay on the zodiac control board failed, this board is not available
Corina B.
WRF535SWHZ00 whirlpool dishwasher Cust showed pop, sent pic. CC that there is frost in the fz and the doors are not level.found the seal to fz door not touching the frame. Steamed out the fz door. Re lined the ff doors. Optest ok. No water to unit. ; Job Cmpltd
Corina B.
WFW94HEXW2 whirlpool washer CC that the unit is leaking. Found at the bottom of the door is leaking p. The bellow is smashed I. One spot. Cust had a bellow already. Replaced the bellow. Optest ok. Job Cmpltd
Corey L.
GB2FHDXWS07 whirlpool Refrigerator Customer complaint of water leaking from the front of the unit, confirmed found frz section floor a sheet of ice, found evap tray and drain frozen, unit has duck bill style drip valve, quoted to clear ice and repair, ok, replaced drain tube, cleared, ice, op test good
Dan H.
GD25DIXHS00 WHIRLPOOL REFRIGERATOR Installed new thermostat , op test good ; Job Cmpltd