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Dan H.
110.25852400 KENMORE WASHER Installed new lid switch, op test good ; Job Cmpltd
Macaulay G.
WTW5000DW1 WHIRLPOOL WASHER No errors. Ran calibration cycle again. Cycle went through ok. Ran Affresh Cycle. Filled and agitated ok
Macaulay G.
MFF2558VEQ MAYTAG FREEZER Reclaimed refrigerant and installed new compressor and dye drier. Pulled vacuum on unit for 15 minutes and held for additional 15. Charged with 5.25 ounces of R134a. All tested ok. Put mitigation mat under refrigerator.; Job Cmpltd
Chad P.
MVWB765FW1 MAYTAG WASHER Installed valve housing assy. Ran normal wash. Op test ok. ; Job Cmpltd
Jeff M.
WFW8400TW03 WHIRLPOOL WASHER Installed new part unit op tested good
Jeff M.
FFHS2611PF FRIGIDAIRE REFRIGERATOR Installed new part unit op tested good ; Job Cmpltd
Jeff M.
198 7104 KENMORE FREEZER No Freon found
Arthur V.
MEDC300BW0 MAYTAG DRYER Found customer needs vent cleaned and because it is a foil style vent it should be replaced. Good air flow from back od dryer but hardly any thru vent. Gave customer number for dryer vent wizards. ; Job Cmpltd
Arthur V.
MVWB835DW2 MAYTAG WASHER , Found a f6e2 error. Miss communication between UI and acu. Order both ; ordrng 1 W11112656 (CONSOLE ) and 1 W11112658 (CONTROL)
Arthur V.
WFW75HEFW0 WHIRLPOOL WASHER Found low water pressure and water valve clogged with debri. Needs water valve and increase of water pressure. ; ordrng 1 W10599356 (valve)
Robert A.
GLTF2070DS0 FRIGIDAIRE WASHER , Found basket broken, needs basket, bellow and tubCust to replace; ordrng 1 131303700 (PULLY SCREW) and 1 131525500 (REAR TUB) and 1 131618500 (BASKET) and 1 131618600 (FRT TUB) and 1 134146100 (SEAL) and 1 5303937187 (BELLOW)
Dan H.
KDTE104ESS0 KITCHENAID DISHWASHER Customer complaint that door handle is loose, Confirmed, tightened handle, op test good ; Job Cmpltd
Dan H.
FFBD2406NW0A FRIGIDAIRE DISHWASHER Installed new filter, op test good ; Job Cmpltd
Dan H.
TBX25RLB GE REFRIGERATOR Installed heater, timer and cleared ice from evaporator , op test good ; Job Cmpltd
Corey L.
ARB2259CC Amana Refrigerator Customer no cool, confirmed temps were at room temp, compressor running, fans running, found condenser copper line running to compressor that sits in drain pan has been corroded and leaked refrigerant out, quoted, ok, replaced copper line, held 28” vacuum for 15 min, added 5.0 oz r134a, unit stayed in a vacuum, filter dryer is restricted, needs new filter dryer, ordering and rescheduling; ordrng 1 WPW10143759 (dryer), used 1 TJ90BPV31 (BULLET PIERCING VALVE 5.05), and 1 WPW10143759 (DRIER 17.09)
Paul P.
FFLE3911QW0 Frigidaire Washer Put washer through diagnostics, found no error codes. Did find loose connection going to user interface, made sure all connections tight. Set down mitigation mat.; Job Cmpltd
Dan H.
WTW5300VW2 WHIRLPOOL WASHER Installed new transmission,clutch, and brake tube, op test good ; Job Cmpltd,
Dan H.
WRF555SDHB00 WHIRLPOOL REFRIGERATOR Customer complaint that light in freezer section is not working, found freezer section light switch frosted over, freed door switch, light works, op test good ; Job Cmpltd
Dan H.
MVWC6ESWW1 MAYTAG WASHER Customer complaint that unit is not draining, confirmed, found motor just humming, motor is recieving 120vac, unit needs new motor; ordrng 1 WP661600 (drive motor)
Macaulay G.
KDPE234GPS0 KITCHENAID DISHWASHER Replaced sump assembly. All tested ok.
Macaulay G.
WRT318FMDB01 WHIRLPOOL REFRIGERATOR Replaced control box. All tested ok.
Macaulay G.
MEDX500XL0 MAYTAG DRYER Replaced control panel. Tested ok.; Job Cmpltd
Macaulay G.
KBFS20EVMS8 KITCHENAID REFRIGERATOR Drain tube is clogged . Replaced p trap from truck stock. Part is covered under special project S38253. ; used 1 W10619951 (TUBE-DRAIN)
Macaulay G.
WRS325SDHZ01 WHIRLPOOL REFRIGERATOR Found no sign of leaks or issues. All tested ok.; Job Cmpltd
Macaulay G.
MVWX655DW1 MAYTAG WASHER Replaced control and started calibration. Cycle did not complete and would not power back on. Found damage to power cord. Office to order cord.; ordrng 1 W11087430 (cord-power)
Chad P.
WDT720PADB WHIRLPOOL DISHWASHER Installed and calibrated control. Op test ok. ; Job Cmpltd,
Gabriel P.
MDB8959SFZ4 maytag dishwasher Replace track bracket,opt test ok; Job Cmpltd
Maddie P.
MVWB835DW2 whirlpool washer Replace part order,opt test ok ran diagnostics and leave water mat ; Job Cmpltd
Chad P.
WGD6400SW1 WHIRLPOOL DRYER Found pulley seized. Removed cleaned and lubricated. Advised pulley assy needs to be replaced. ; ordrng 1 8547174V (IDLER ASSY)
Chad P.
WTW7040DW1 WHIRLPOOL WASHER Found GEARCASE very loud in spin. Needs GEARCASE replaced.; ordrng 1 W10811956 (GEAR CASE)
Gabriel P.
KFIS29PBMS00 kitchenaid refrigerator Replace part listed opt test ok,leave water mat ; Job Cmpltd
Corina B.
KSCS25FTMS02 kitchenaid refrigerator CC that the unit does not stay on. Unit was unplugged when arriving. Plugged unit on lights stay on for about 10 seconds then turn off. The fans turn on for 10 seconds the turn off. Will need a new control.Job Cmpltd
Corina B.
JCD2395WES01 jennair refrigerator CC that the ice flap does not open. When pressing the paddle the auger motor is work the flap does not open. Ran diag the control and the flap does not not open. Will need a new control and flap motor. Job Cmpltd
Chad P.
WRS325FDAM02 WHIRLPOOL REFRIGERATOR Found drain line frozen over and clogged air return. Needs intakes and drain line defrosted.
Brian B.
MDB8959SBS3 maytag dishwasher Machine is a dishwasher.. CC that door won’t close.. found knife stuck in back of rack, causing rack to not go in all the way. Ran test cycle, op test ok. Placed water mat. Sent pic, Job Cmpltd
Chad P.
MVWC565FW1 MAYTAG WASHER Found unit stored no fill long fill fault. Valves check good. Unit is able to spin. Likely install or water supply issue. Op test ok. ; Job Cmpltd
Paul P.
WTW8500DC5 Whirlpool Washer Verified date of purchase. Washer not starting properly. Found F6E2 error code. Tested wiring, found loose connections at J18 and J1, tightened and re tested washer, now passes all diagnostic tests. Ran on regular wash cycle, washer is now starting properly. Set down mitigation mat.; Job Cmpltd
Chad P.
MVWX655DW1 MAYTAG WASHER Installed control. Op test ok. ; Job Cmpltd
Chad P.
GTD45EASJ0WS GE DRYER Found hi limit open on element. Other thermostats check good. Found blower housing restricted. Cleaned housing. Needs hi limit replaced. ; ordrng 1 WE04X26139 (HIGH LIMIT THERMOSTAT)
Gabriel P.
MVWB835DW2 whirlpool washer Replace part order,opt test ok ran diagnostics and leave water mat ; Job Cmpltd
Brian B.
MVWB835DW2 maytag washer Replaced console. Ran diag, calibration, and ser test cycle. Op test ok.; Job Cmpltd
Gabriel P.
KUDP01FLSS0 kitchenaid dishwasher Found wet spots around pole on carpet,water must got to basement during a job I did yesterday valve was close while working but it was still leaking a little so I ask the husband to give me some towels and he did ,I put one underneath dishwasher while I take inlet connector off towel was wet by the time I took it out I started connecting new inlet valve then there was no leak,when customer home today found no damage on sealing just wet spot ; Job Cmpltd
Gabriel P.
KFIS29PBMS00 kitchenaid refrigerator Replace part listed opt test ok,leave water mat ; Job Cmpltd
Gabriel P.
WDT750SAHZ0 whirlpool dishwasher UI damage,replace new,found pop on sb web ,leave water mat opt test ok; Job Cmpltd
Gabriel P.
MVWC425BW1 maytag washer Install cover underneath,last time I came in ,for got to put on,opt test okay ; Job Cmpltd
Gabriel P.
WRX988SIBM01 whirlpool refrigerator Had and air leak left corner,steam out ice around door,and inside,steam gasket also,explain customer what other things could happen to have frost around door and to always check the door is close all the way ,leave water mat ; Job Cmpltd
Gabriel P.
MEDB765FW0 maytag dryer Replace board,still doing same thing,calling whirlpool tech line ,Chris 7722799732 had me check voltage on some harness wire on control board,did not 120 on door switch replacing out of truck stock ,opt test ok ; used 1 WP3406107 (SWITCH) from stock, Job Cmpltd
Corina B.
MDB4949SDZ0 whirlpool refrigerator Cust showed pop, sent pic. CC that there is frost in the fz and the doors are not level.found the seal to fz door not touching the frame. Steamed out the fz door. Re lined the ff doors. Optest ok. No water to unit. ; Job Cmpltd
Corina B.
MVWB765FW2 maytag washer Replaced the agitator. Optest ok. ; Job Cmpltd
Corina B.
NTW4516FW1 amana washer Replaced the control and lid lock. Ran a calibration. Brought core back for return. Optest ok. ; Job Cmpltd
Corina B.
NGD4655EW2 amana dryer Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Replaced the wheel. Optest ok; Job Cmpltd
Corina B.
MDB4949SDZ0 whirlpool dishwasher Cust showed pop, sent pic. CC that the dw is not draining found the drain hose is clogged. When unit was installed they did not replace the drain hose. Replaced the drain hose from surplus t/s. Optest ok. ; used 1 8269144A (DRAIN HOSE ) from stock, Job Cmpltd
Corina B.
AFD2535DEQ whirlpool refrigerator Replaced the ice maker. Optest ok. ; Job Cmpltd
Brian B.
ADB1500ADS4 whirlpool dishwasher Ran entitlement, verified dop.. CC that machine is not cleaning. Ran diag , f4E3, main wash pump not running. Checked connections and reseated connector on wash pump. Wash pump now running. Ran test cycle. Op test ok.; Job Cmpltd
Brian B.
ADB1500ADS4 whirlpool dishwasher Ran entitlement, verified dop. CC that machine is leaking. Found water valve leaking. Replaced from surplus stock. Ran test cycle. Main wash pump not starting. Checked voltage at pump. 20v, should be 120. When unplugged from pump reading is 117v. Called SM, will order control and sump.; ordrng 1 W11085683 (SUMP ASSEMBLY ) and 1 W11087213 (CONTROL), used 1 W10872255 (VALVE) from stock ART348FFFS00 amana refrigerator Could not verify pop, customer will call office later today and give pop.. CC that machine freezes everything in ff area. There is a ser pointer about this, but unit already has updated control and is outside of ser range.. Ohmed out thermisters from control. FF out of range, but will replace both sensors. Office to order parts when pop is received. ; ordrng 1 W10838965 (THERMISTER FF) and 1 WPW10383615 (THERMISTER FRZ)
Maddie P.
MFI2067AES Amana Refrigerator Serial control code 1311. Ice maker will dispense randomly. Also front control will blink on and off intermittent. Per service pointer R8178660, office to order a 12920710 replacement main power board kit. Did not set down mitigation mat, refrigerator ice maker is off.; ordrng 1 W10890094 (cntrl-elec)
Corey L.
MVWC565FW1 Maytag Washer Customer complaint washer just hummed when plugged in, plugged unit in, drain pump kicked on, canceled cycle, ran diagnostics, no codes found, calibrated unit, unit is operating as designed, op test good; Job Cmpltd
Arthur V.
MAYTAG DRYER MEDX655DW1 Replaced timer. Op test good ; Job Cmpltd,
Jeff M.
WHIRLPOOL REFRIGERATOR KRSC503EBS01 Incorrect door sent the door needs to be BLK ss; ordrng 1 LW10864696 (DOOR BLK
Jeff M.
WHIRLPOOL DRYER MDE6800AYW Installed new part unit op tested good ; Job Cmpltd,
Jeff M.
WHIRLPOOL RANGE GAS WFG525S0HW0 Installed new part unit op tested good ; Job Cmpltd,
Jeff M.
WHIRLPOOL DRYER ELE WED9200SQ0 Installed new part unit op tested good ; Job Cmpltd,
Gail V.
MAYTAG WASHER MVWX655DW0 Installed new part unit op tested good ; Job Cmpltd,
Jeff M.
WHIRLPOOL RANGE WFG525S0HV0 The flame spread her on the burner is supposed to be loose. it is ez access for cleaning purposes. She is also comparing this to her sons oven of a different model; Job Cmpltd,
Robert A.
MAYTAG DRYER MEDC215EW1 , Lubricated strike with silicone lubricant so that door opens and closes easily. Op test good ; Job Cmpltd,
Arthur V.
WHIRLPOOL DRYER MGDC215EW2 Replaced push to start switch. Op test good; Job Cmpltd
Robert A.
WHIRLPOOL WASHER WFW87HEDW1 Replaced drain pump. Op test good ; Job Cmpltd,
Arthur V.
AMANA DRYER NGD4655EW2 Replaced front seal. Unit op test good. ; Job Cmpltd,
Robert A.
WHIRLPOOL WASHER MVWC565FW1 Ran diagnostics 5/2 lid lock fault,, tested lock, ng, needs lock; ordrng 1 W10838613 (LID LOCK), schdld next appmnt for 8/30 THU !,
Robert A.
WHIRLPOOL REFRIGERATOR WRB322DMBM00 Installed valve, op test okOfr 2500001915; Job Cmpltd,
Gail V.
WHIRLPOOL MICROWAVE UMV1160CB4 Installed control, op test okOfr2500001914; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRF736SDAM11 Found bin full, cust states that it stopped making ice for approx a week, then just started again, poss air in line or ice stuck in teeth, cust to watch, op test ok; Job Cmpltd,
Robert A.
KITCHENAID DISHWASHER KDS20 Started unit, unit filled, wash motor not running, control just clicking, drained unit, needs control, no parts listing on marcone, contacted sm; ordrng 1 4162693 (TIMER NLA), schdld next appmnt for 9/4 TUE !
Paul P.
MVWB835DW3 Maytag Washer Found outside cabinet damaged, sides are bent, bottom legs are bent in and damaged. Replaced suspension rods.; ordrng 1 W10677265 (cabinet) and 4 WPW10687506 (leveling leg)
Corey L.
WED7590FW0 Whirlpool Dryer ustomer complaint dryer has check lint light on, when tech arrived light was not on and clothes were finishing cycle, clothes were dry, unit is getting good airflow, ran diagnostics, found f4e3 restricted airflow, and f2e1 stuck button, cleared codes, unit is operating as designed, op test good
Brian M.
WTW7000DW3 Whirlpool Washer Customer showed pop took pics Cc of unit not filling Ran diagnostics found error long fill Ran manual water test no hot or cold entering but water enters when bleach fill is selected Needs water valve replaced ; ordrng 1 W11220230 (WATER VALVE )
Brian M.
WTW8900BC0 Whirlpool Washer Cc of loud noise when spinning and leaks water Found Bearings grinding when spinning Needs bearing tub assembly ; ordrng 1 W10381077 (tub-outer)
Brian M.
WTW8900BC0 Whirlpool Washer Cc of loud noise when spinning and leaks water Found Bearings grinding when spinning Needs bearing tub assembly ; ordrng 1 W10381077 (tub-outer)
Holly B.
GDT580SGF7WW GE Dishwasher Cc that unit will not run Was not able to run diagnostics latch is Open. Needs lid latch Customer wants to repair himself
Corey L.
MVWB765FW1 Maytag Washer Removed agitator bolt but damaged agitator, removed tub and drain pump to clear debris, cleared debris, installed new agitator, op test good; Job Cmpltd
Dan H.
MVWX655DW1 MAYTAG WASHER Customer complaint that unit is not spinning, ran diagnostics found f8e1(long/no fill), valves are working, unit spins, unit is operating as designed ; Job Cmpltd
Chad P.
KSC24C8EYY02 WHIRLPOOL REFRIGERATOR Installed parts listed. Charged unit. Advised 24 hrs for normal operations to resume. ; Job Cmpltd
Dan H.
M1TXEMMWW00 MAYTAG REFRIGERATOR Customer complaint that unit is leaking, confirmed, found evaporator drain tube clogged, cleared ice and evaporator drain tube, op test good ; Job Cmpltd
Dan H.
MGDC215EW2 MAYTAG DRYER Customer complaint that unit is not drying, found thermal cut off open, installed new thermal cut off kit, op test good ; used 1 279769 (THERMAL CUTOFF)
Macaulay G.
WRS325SDHZ01 WHIRLPOOL REFRIGERATOR Found no sign of leaks or issues. All tested ok.; Job Cmpltd
Macaulay G.
MVWX655DW1 MAYTAG WASHER Replaced control and started calibration. Cycle did not complete and would not power back on. Found damage to power cord. Office to order cord.; ordrng 1 W11087430 (cord-power)
Macaulay G.
WFE520C0AS0 WHIRLPOOL RANGE Replaced control. Heated and turned off ok.; Job Cmpltd
Brian M.
FGHD2465NF1A Frigidaire Dishwasher Installed fan Ran test cycle OP TEST OK Advised customer that water supply line needs to be replaced ; Job Cmpltd
Paul P.
WRT108FZDW02 Whirlpool Refrigerator Found board needs updated, per service pointer w10902061 tests. Also, rocker door light switch is causing feedback through board, needs new one. Office to order rocker switch and control board. Did not set down mitigation mat, no water running to refrigerator.; ordrng 1 WP1118894 (switch) and 1 WPW10643378 (cntrl-elec)
Corey L.
WRS325SDHZ00 Whirlpool Refrigerator Installed new air diffuser, op test good; Job Cmpltd
Corey L.
MFI2568AES Maytag Refrigerator Customer complaint refrigerator display is blinking and opening and closing ice flap so customer shut ice maker off, temps were 40 ff and 5 frz, fans are running, ui shorting out, 67006294 is not available cannot be repaired
Dan H.
WDTA50SAHW0 WHIRLPOOL DISHWASHER Customer complaint that unit is not draining, started normal wash cycle, cancelled, unit drained, repeated with same results, unit is operating as designed ; Job Cmplt
Dan H.
WTW5000DW1 WHIRLPOOL WASHER Wash plate will not compressor off, unable to install parts without removing wash plate, unit needs new basket, wash plate, and tub; ordrng 1 W10512161 (tub asm) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 2 WP8533928 (screw)s and 1 WPW10215093 (clean out filter)
Chad P.
MFI2665XEB7 MAYTAG REFRIGERATOR Found duck bill failed. Cleared line and ice. Needs drain tube kit. ; ordrng 1 W10619951 (tube-drain)
Chad P.
WRF990SLAM00 WHIRLPOOL REFRIGERATOR Found temps rising. 23 in ice basket. Found dye on ff evap. Needs evap and drier replaced. ; ordrng 1 W11116006 (EVAP) and 1 WPW10143759 (DRIER)
Gabriel P.
KUDP01FLSS0 kitchenaid dishwasher Found wet spots around pole on carpet,water must got to basement during a job I did yesterday valve was close while working but it was still leaking a little so I ask the husband to give me some towels and he did ,I put one underneath dishwasher while I take inlet connector off towel was wet by the time I took it out I started connecting new inlet valve then there was no leak,when customer home today found no damage on sealing just wet spot ; Job Cmpltd
Gabriel P.
WRF560SEYM05 whirlpool refrigerator Cc no cool on freezer,found air leak in the top,also found water dripping from moister sensor explain customer to leave it on,found frost all over door and ice on evap steam ,disconnect defrost elements and connect back up so it will reset also unplug unit for 30 second to reboot computer,also steam door gasket,leave water mat,opt test ok ; Job Cmpltd
Brian B.
MVWB850YW1 maytag washer Replaced tub ring. Ran test cycle. No leaks, op test ok. Placed water mat, sent pic.; Job Cmpltd
Brian M.
ABB1921BRM00 Amana Refrigerator Installed control and thermostat OP TEST OK
Corey L.
JBS55DM4BB GE Range Customer complaint only display is working, confirmed not one element will turn on, found unit getting only 160v, advised customer to have an electrician look at the outlet behind the range
Paul P.
KDTE104DSS0 Kitchenaid Dishwasher Found pump assembly not pushing enough pressure to wash dishes properly. Office to order pump assembly. Set down mitigation mat.; ordrng 1 WPW10605057 (pump and motor assy)
Corey L.
WRB322DMBW00 Whirlpool Refrigerator Customer complaint of a motor noise in back top of fridge, confirmed air damper is excessively loud when opening and closing, unit needs air damper; ordrng 1 WPW10594330 (control DAMPER)
Corey L.
WRS588FIHZ00 Whirlpool Refrigerator Installed air damper, op test good, set temps back to recommended, unit was in defrost mode when tech arrived, advised customer to monitor for the next 48 hours until the fridge settles temps
Dan H.
MVWB765FW0 MAYTAG WASHER Customer complaint that unit flashed error code, ran diagnostics found f0e3(over loaded) and f6e2(communication error), unit passed test for error code, reset connections between user interface and control, op test good, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
Dan H.
WRF540CWHZ00 WHIRLPOOL REFRIGERATOR Customer complaint of loud noise, found condenser vibrating on floor, raised front to lift condenser off of the floor, no vibrating noise now, op test good ; Job Cmpltd
Dan H.
WRF954CIHZ00 WHIRLPOOL REFRIGERATOR Installed new ice maker , op test good ; Job Cmpltd
Macaulay G.
NED4655EW1 WHIRLPOOL DRYER Unit has proper voltage. Found open thermal fuse. Replaced fuse from truck stock. Unit has proper venting as well. All tested and heated ok.
Macaulay G.
MVWX655DW1 MAYTAG WASHER Replaced control. Calibrated unit. All tested ok.
Macaulay G.
WTW7340XW2 WHIRLPOOL WASHER F51 error code. Rotor is in place and basket does not have any obstruction. Would need RPS.
Macaulay G.
MDB8959SFZ4 MAYTAG DISHWASHER Adjusted level of unit. Tested ok.; Job Cmpltd,
Gabriel P.
LFHB2741PFBA frigidaire refrigerator Replace icemaker opt test ok; Job Cmpltd
Chad P.
NTW4501XQ0 AMANA WASHER Found latch assy will not close. Needs lid lock assy replaced. W10404050
Chad P.
JSC24C8EAM00 JENN-AIR REFRIGERATOR Found units temps to warm. I.m. Has water but not freezing it. Found weak frost pattern on fz evap. Unit has old style evap in ff section. Ran entitlement on unit. Ten years on sealed system. ordrng 1 WPW10143759 (DRIER) and 1 WPW10643261 (EVAP)
Gabriel P.
MEDX655DW0 maytag dryer Fix panel ,opt test ok ,show customer ; Job Cmpltd
Gabriel P.
WRS588FIHZ00 whirlpool refrigerator Replace hinge door,opt test ok ; Job Cmpltd
Chad P.
KRMF706ESS01 WHIRLPOOL REFRIGERATOR Installed chute. Still play in ice door. Removed and clipped the nose of the ice door and reinstalled. All play removed. Op test ok. ; Job Cmpltd
Gabriel P.
MVWC425BW1 maytag washer Replace part,ran diagnostics,opt test ok,customer very happy ; Job Cmpltd
Chad P.
KFIS29PBMS00 KITCHENAID REFRIGERATOR Defrosted evap and installed harness assy. Op test ok. 24 hrs for normal cooling to resume. ; Job Cmpltd
Corina B.
WRF560SEYM05 whirlpool refrigerator Replaced the water valve. Optest ok; Job Cmpltd
Corina B.
WRX988SIBM03 whirlpool refrigerator CC that the ff is not cooling or making ice. Found the ff evap is frozen. Steamed out ff evap and replaced the thermistor from t/s. Optest ok.; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd
Corina B.
WED5800BW0 whirlpool dryer CC that the unit is not drying. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Vacuumed out the dryer. Optest ok; Job Cmpltd
Brian B.
WTW4816FW2 whirlpool washer Replaced gearcase. Ran calibration , auto test, and drain and spin.. op test ok. Machine is in garage. Advised customer that water in machine may freeze during cold weather and damage machine.; Job Cmpltd
Brian B.
MVWC425BW0 maytag washer Customer said machine overfilled and then drain pump started running. When plugged in, drain pump starts running. Held in start button to cancel cycle. Ran diag, no codes. Checked lower components, all good. Ran manual diag and tested water valves, drain pump, spin and agitate, all check ok. Ran calibration and auto test. Ran normal cycle with clothes, washer sensed and filled to correct level and then started washing. Op test ok. Machine in basement, no water mat.; Job Cmpltd
Dan H.
WRF736SDAM14 WHIRLPOOL REFRIGERATOR Customer complaint of frost in freezer section and water on seal, no frost found in freezer section , all gaskets are sealing, found mullion heater off, turned mullion heater on, op test good ; Job Cmpltd
Brian B.
KDPE334GPS0 kitchenaid dishwasher Verified pop, sent pic.. Replaced broken left track assembly. Ran test cycle. Op test ok.; Job Cmpltd
Gabriel P.
WTW4850HW0 whirlpool washer Replace board,washer did not turn,check more deep into machine,and finally found out the real issue power core is broken that’s why board wasn’t getting power ordering power cord ; ordrng 1 W10850133 (cord-power)
Gabriel P.
NTW4516FW2 amana washer Cc noise on final spin,ran diagnostics auto test,and calibration,found gear case sound like a train need order gear case,also shocks are bad ordering,leave water mat found pop in sb web; ordrng 1 W10780045 (suspension) and 1 W11255272 (GEAR CASE)
Gabriel P.
KUDP01FLSS0 kitchenaid dishwasher Replace inlet and control,opt test ok; Job Cmpltd
Corina B.
WRF560SMYW05 whirlpool refrigerator CC that the fz door does not shut. Found the screw to the side rail was sticking out. Screwed the screw back into the side rail. Optest ok no water to unit, removed im per cust request. ; Job Cmpltd
Macaulay G.
WGD5320SQ0 WHIRLPOOL DRYER Thermal fuse was open. Replaced from truck stock. Tested ok and heats.; used 1 WP3392519 (THERMAL FUSE)
Chad P.
KICU509XBL WHIRLPOOL RANGE Found cooktop not recognizing cookware reset power to unit and tested several pots and pans up test OK. Advised customer to use cookware with a strong magnetic attraction. ; Job Cmpltd
Brian M.
KUDE70FXSS5 Kitchenaid Dishwasher Cc that unit shutting down mid cycle Went to run diagnostics could not get unit to run diagnostics mode all the way No error codes present at this time Vent fan not in range Needs control board and vent fan From previous experience with this model I was told by whirlpool that the vent fan will sometimes short out the control needing to replace both at the same time
Corey L.
GARF19XXPK01 Whirlpool Refrigerator Customer complaint of leaking out the front of refrigerator, found ice sheet on ff section floor, temps were 33 ff, and -2 frz, found frz evap tray built up with ice, drain tube is clear, cleared ice from tray, water now dripping to evap pan, cleared ice from ff section floor, temps were set to 4.5 out of 5 the coldest, adjust temp to 3.5, three is mid setting; Job Cmpltd
Brian M.
KFIV29PCMS02 Kitchenaid Refrigerator Cc of of noise Found a small amount of ice build up right under evap fan Blade was hitting the ice Steamed out the ice under fan Ran diagnostics to check defrost OP TEST OK
Paul P.
MEDB855DC4 Maytag Dryer Tested dryer, found stuck button fault code, cleared fault codes, ran through button and U.I. tests, dryer passed all tests. Advised customer that error code was found, codes were cleared. Went over operation of bridge connection buttons.; Job Cmpltd
Corey L.
WRF989DAB00 Whirlpool Refrigerator Customer complaint of warm temps in both sections, Temps at 60 ff, 52 frz, ff evap fan running, found ice build up on ff evap, test four passed, cleared ice using labor code S16360, found drain tube clogged, quoted to clear, ok, cleared drain tube, op test good, advised customer to allow 48 hours for temps to adjust;
Brian M.
GTD33EASKWWW GE Dryer , Cc of unit smoking and blowing dust Removed drum checked over wiring and heater element No issues of anything burnt Found lint build up near heater Cleaned lint also customer does not have vent properly connect to unit It’s pushed up to wall with no connected vent outside vent and dryer vent are sitting at different heights Advised on getting vent hose connected OP TEST OK
Brian M.
KRMF606ESS00 Kitchenaid Refrigerator Found upper freezer drawer rubbing on lowerReposition right hand track rack; Job Cmpltd
Paul P.
FFHB2740PP8A Frigidaire Refrigerator Installed fan kit in refrigerator, tested operation of evaporator/ice maker fan, working properly. Set down mitigation mat.; Job Cmpltd,
Paul P.
KSF26C4XYY03 Whirlpool Refrigerator Tested ice maker assembly operations, not passing all tests. Per service pointer #W10666204, user interface software will not let evaporator fan operate for best performance of ice maker. Office to order user interface, black finish. Set down mitigation mat.; ordrng 1 WPW10623110 (cntrl-elec)
Corey L.
LTE5243DT3 Whirlpool Washer Customer complaint of unbalancedness still, found springs popped out from base, will need new springs, base, tub support and more than likely other components since this machine is 15 yrs old, quoted, customer does not want repair at this time; Job Cmpltd
Brian B.
CAE2795FQ0 whirlpool washer CC that sometimes machine does not spin. Ran diag, F7E1, basket speed sensor fault and F7E6, motor fault. Cleared codes.. Ran auto test. Completed successfully.. ran manual diag and tested spin, machine spun out. checked for friction on drive train, none found, checked lower components, wiring and components check good. These are the same codes we had previous call. Called SM, ok to order motor and shifter.; ordrng 1 W11212745 (ACTUATOR) and 1 W11222082 (MOTOR)
Macaulay G.
WMH78019HV0 WHIRLPOOL MICROWAVE Door was scraping against face of unit frame. Adjusted facing. All tested ok.; Job Cmpltd
Paul P.
CTB1821ARW Magic Chef Refrigerator Found freezer frosted up. Defrosted freezer to point components could be tested. Open fuse part #63001052 defrost heater 63001387
Corey L.
MDBTT53AWW4 Maytag Dishwasher Customer complaint dishwasher will not start only 3 buttons work, confirmed only hi temp heat dry and sani buttons are accepting selections, ui has failed, unit needs new ui; ordrng 1 W10810347 (panel-cntl),
Gabriel P.
WDF520PADB7 whirlpool dishwasher Cc complain not wash good,explain customer to turn hot water on sink,show him the different results,explain to clean filter,did not no about it ,found prove of purchase in sb web,leave water mat ; Job Cmpltd
Corina B.
JKP90SP4SS GE microwave CC that the mw is beeping and can not clear the control. When arriving the unit was turned off. Turned power on and the mw and the oven are both responding the control. ; ordrng 1 WB27T11249 (main control board) and 1 WB27T11340 (control panel asm), schdld next appmnt for 8/28 TUE 8-11
Chad P.
WRB322DMBM00 WHIRLPOOL REFRIGERATOR Installed door and glide. Op test ok. Screw cover broke.: ordrng 2 WP12246610s
Jeff M.
MADISON WASHER MVWB835DW User interface is not responding needs new user interface in control; ordrng 1 W10861510 (UI) and 1 W11100602 (CONTROL ), schdld next appmnt for 8/28 TUE 8-12,
Brian M.
MFX2570AEW3 Maytag Refrigerator Cc that unit does not cool Found compressor not running used compressor tester Compressor started but was super loud and got really hot Talked to Sr tech advised me that compressor has failed Customer has 10 year warranty on compressor only [parts only ]; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor),
Gail V.
WHIRLPOOL DRYER WED5200VQ0 Installed new part unit op tested good ; Job Cmpltd,
Corey L.
WDTA50SAHN0 Whirlpool Dishwasher Customer complaint washer won’t clean, ran diagnostics found F4e3, f7e1, f6e4, found unit not level, leveled unit, ran test mode, wash motor did not turn on, triac fuses test good, harness was fully inserted, unit needs new wash motor, pop found with entitlement ; ordrng 1 W11087376 (pump&motor
Arthur V.
FRIGIDAIRE REFRIGERATOR FPBS2777RF0 Replaced ice maker. Turned on. Customer to monitor ; Job Cmpltd
Robert A.
MAYTAG WASHER MVWX655DW1 Ran diagnostics, 5-2 lid lock failure, tested lock, ng, needs lock, replaced, ran recal cycle, op test ok; used 1 W10838613 (LATCH86.85) from stock, , Job Cmpltd,
Brian B.
WRV986FDEM01 whirlpool refrigerator Found freezer Icemaker fill tube not positioned into Icemaker. Water filling up container. Reinstalled Icemaker with fill tube positioned into unit. Cycle and filled I/M, op test ok.; Job Cmpltd
Dan H.
MFI2569YEM0 MAYTAG REFRIGERATOR Customer complaint of ice build up and leaking, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good ; used 1 W10619951 (TUBE-DRAIN)
Dan H.
MVWX655DW1 MAYTAG WASHER Installed wash plate and cap, op test good ; Job Cmpltd
Gabriel P.
FGHD2433KF1 frigidaire dishwasher Replace sump pump opt test okay,there was a vibration sound from motor but I turn it forward and stop vibrating,opt test ok ; Job Cmpltd
Chad P.
JDB1250AWR WHIRLPOOL DISHWASHER Installed clip and panel. Op test ok.
Corina B.
ES5FHAXSB00 whirlpool refrigerator Replaced the parts listed. Optest ok. ; Job Cmpltd
Chad P.
MVWB835DW3 MAYTAG WASHER Found control dead. Not responding to diagnostics. Power checks good to board. Needs control and console replaced. ; ordrng 1 W11112656 (CONSOLE ) and 1 W11170706 (CONTROL)
Macaulay G.
MER6600FW1 MAYTAG RANGE 8/23/18 14:48: MG there 8/23 THU, 14:29 to 14:43, Cooktop is discolored and small spot on surface will not come off.; ordrng 1 W11091928 (COOKTOP)
Corina B.
MVWC565FW1 maytag washer Cust show pop, sent pic. CC that the unit skips cycles. Ran a normal wash filled sensed washed. No error codes. Ran a calibration. Optest ok. ; Job Cmpltd
Brian B.
WRF736SDAM13 whirlpool refrigerator Verified pop, sent pics. Checked temps, 49 ff, 29 freezer. Found single evap not defrosting. Used steamer to clear ice. Found heater wire connector unplugged. Reseated heater wire. Placed into manual defrost, heater on. Set temps, op test ok.; Job Cmpltd
Macaulay G.
GU3200XTXB3 WHIRLPOOL DISHWASHER Relay on control is shorted and bi metal is open.; ordrng 1 W10258275 (bi-metal) and 1 WPW10285180 (cntrl-elec)
Brian M.
MVWX655DW0 Maytag Washer Installed listed partsRan auto test and calibration OP TEST OK
Corey L.
WFW87HEDW0 Whirlpool Washer Customer complaint door is locked and when plugged in unit only turns drain motor on, confirmed unit is in flood out mode, ran diagnostics, found f8e1 no water entered unit, cleared code, started quick test, unit locked and unlocked but would not turn the drain pump on in test so would not advance, pressure hose is clear, when power to pressure sensor is removed unit goes into flood mode, when pressure sensor gets plugged back in unit exits flood mode, no cycle will add water, unit is just idol, with no errors, unit needs new control; ordrng 1 W11029153 (cntrl-elec 294.04)
Robert A.
WHIRLPOOL REFRIGERATOR WRF954CIHM00 Cc frost in frz, low ice production, found frz door not sealing, corrected, temps good, op test ok; Job Cmpltd,
Jeff M.
KITCHENAID DISHWASHER KDTM354DSS4 The adjustors are broken and the clips are missing and the lower rack collapsible rack has broken; ordrng 2 W10082853 (pivot-tine)s and 1 W10728160 (tine-row) and 2 WPW10546503 (AJUSTER)s and 1 WPW10588164 (HOUSING LEFT) and 1 WPW10588165 (RIGHT), schdld next appmnt for 8/23 THU 12-5
Jeff M.
ROPER DRYER RED4516FW0 The vent was plugged op tested good ; Job Cmpltd,
Jeff M.
IKEA MICROWAVE IMBS104GSS00 Installed new part unit op tested good ; Job Cmpltd,
Jeff M.
WHIRLPOOL REFRIGERATOR WRF560SEYM05 The unit was not making any noises. the temperatures were normal she also had them turned all the way up and things were freezing in her fridge I readjusted the temperatures unit tested good; Job Cmpltd,
Jeff M.
MAYTAG WASHER MVWC565FW1 Control is not sending proper power to the pump. Needs pump and control; ordrng 1 W10876600 (DRAIN) and 1 W11162438 (CONTROL ), schdld next appmnt for 8/28 TUE 12-5,
Arthur V.
WHIRLPOOL WASHER WTW8040DW4 When going to replace lid lock assy found unit also needs a water valve See pics ; ordrng 1 W11220230 (WATER INLET VALVE ), schdld next appmnt for 8/30 THU !,
Arthur V.
MAYTAG DRYER MEDC215EW1 Found area needed to test unit (power) was full of stuff being stored there. Will have to return when i can gain access to power ; schdld next appmnt for 8/28 TUE !,
Arthur V.
WHIRLPOOL WASHER WTW8040DW4 , Replaced control and UI. Op test good ; Job Cmpltd,
Arthur V.
WHIRLPOOL WASHER WTW8040DW0 Found spin bearing faulty. Needs gearcase, and stator needs extra time ; ordrng 1 W10754158 (stator) and 1 W10811956 (gearcase), schdld next appmnt for 8/29 WED ! [**],
Arthur V.
WHIRLPOOL REFRIGERATOR WRF560SEYM05 Found drain frozen over. Unit unlevel. Cleared drain using steam and lowered front leveling legs to level unit op test good ; Job Cmpltd,
Arthur V.
FRIGIDAIRE DRYER FFQG5000QW2 ound high limit open. Needs high limit,operating stat and clips AV ONLY UNIT LEFT APART AT CUSTOMER REQUEST ; ordrng 4 137034500 (clip)s and 1 137116700 (thermostat) and 1 137539200 (limiter), schdld next appmnt for 8/28 TUE !,
Arthur V.
GE REFRIGERATOR GSS25QSTASS Found unit not defrosting. Heater is open. Needs defrost heater assy Unit unplugged. Advised cust evap pan may overflow and leak so cust is aware and taking precautions. ; ordrng 1 WR51X10055 (heater,defrost), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $314.95 CC Ref # 1222993669, schdld next appmnt for 8/28 TUE !,
Robert A.
WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Found ice cube stuck in ejector teeth, removed, i/m cycled and filled, talked w/cust, op test ok; Job Cmpltd,
Robert A.
FRIGIDAIRE REFRIGERATOR FGHS2631PF4A yef on disp, nothing running, both sections warm, cycled power to unit, ng, ran diognostics, needs evap fan and control; ordrng 1 241509402 (FAN MOTOR) and 1 5304497976 (CONTROL), schdld next appmnt for 8/28 TUE !
Robert A.
WHIRLPOOL REFRIGERATOR ED2KHAXVQ01 Found ice jam in chute, cleared, op test ok; Job Cmpltd,
Dan H.
MEDE500VW1 MAYTAG DRYER ustomer complaint of loud noise, confirmed, found idler pulley worn and rocks/shells in felt slides, unit needs new idler pulley and felt slides cleaned, installed new idler pulley and cleaned unit, op test good ; used 1 279640 (PULLEY-IDLER)
Gabriel P.
JJW2730WS02 jennair wall oven Replace UI opt test ok,turn oven on to 350 degrees opt test ok; Job Cmpltd
Corina B.
GSE25HMHEHES GE refrigerator CC that the ice maker does not make ice all the time. Ff 41 fz 5. Ice maker would not cycle. Has 120 v. Will need a new iM. Called SM to order part. ; ordrng 1 WR30X10093 (icemaker asm)
Robert A.
WHIRLPOOL REFRIGERATOR ED2KHAXVQ01 Found ice jam in chute, cleared, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL RANGE HOOD GXW7330DXS1 Tested bulb, ng, tested ballast, ng, socket good, needs ballast and bulb; ordrng 1 W10350895 (BALLAST5146) and 1 W10859328 (BULB3049), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 8/28 TUE !
Macaulay G.
LGBD2435NW0A FRIGIDAIRE DISHWASHER Customer has issue with not filtering.
Chad P.
MAYTAG WASHER Found interface randomly selecting options. Ran service mode. No mechanical faults. Interface is shorted.
Brian M.
WDF310PAAS1 Whirlpool Dishwasher Cc that there is an error of 7-1 Ran diagnostics found error 7-1 heater Heater is within range and heating up Relay on control open Needs control board Replaced using customer supplied part
Corey L.
WRB322DMBM00 Whirlpool Refrigerator Customer complaint ice maker is not making ice, jumped ice maker, ice maker cycled and asked for water, no water, found bullet piercing valve shut off, opened valve and re-cycled im, im filled, noticed water leaking from bp valve, shut off water supply to ice maker house water line from under sink, advised customer call a plumber immediately to replace saddle valve with a shut off valve, customer called and a plumber is on the way; Job Cmpltd
Dan H.
MDE4658AYW MAYTAG DRYER Customer complaint of loud noises now, unit needs new felt slides and rollers, also ; ordrng 2 WP37001042 (support)s and 2 WP37001132 (seal- cyli)s
Chad P.
CED7006GW0 WHIRLPOOL DRYER Found motor start winding failed and element heating when timer set to timed dry with out hitting the start button. Needs motor, blower and heater replaced. Blower may not need replaced but ordering Incase it strips on removal. ; ordrng 1 279827 (motor!dryer) and 1 279838 (element,heater) and 1 WP694089 (BLOWER)
Corina B.
WTW5640XW1 whirlpool washer CC that the unit does not spin out. BASKET SPEED SENSOR FAULT, LID SWITCH FAULT – LID UP, MOTOR UNABLE TO REACH TARGET RPM, OVER SUDS CONDITION DETECTED,. When running a manual test the the basket or the agitator does not spin. Checked the shifter 3k ohms. Plugged unit checked the ac to the shifter from control 0v. Will need a control per techsheet. ; Job Cmpltd
Corina B.
JGD8430ADB jennair cooktop ele CC that the burners do not light. Advised cust to have silicone off of cooktop. Advised the cust that the cooktop showed be floating in the open and not silicone in. Found the burner head are not lighting the gas. Tried cleaning the heads, ng. The one ignitor is pushed down on the burner. Will need new burner heads, orfice holder, glass cooktop and screws. ; Job Cmpltd
Brian B.
WRS312SNHW00 WHIRLPOOL REFRIGERATOR Checked temps, 3 deg freezer, 39 ff. CC that there is too much moisture in ff compartment on food bottles and walls. Checked gaskets, gaskets good. Found large gaps in liner. Used adhesive from t/s to seal liner. Op test ok used 1 W10841140 (ADHESIVE ) from stock, Job Cmpltd
Brian M.
JJW2730WS02 JennAir Wall Oven Installed convection element and baffleRan test convect OP TEST OK. ;
Brian M.
LSN1000KT0 Whirlpool Washer Installed agitator and screw OP TEST OK
Paul P.
MVWC415EW1 Maytag Washer Found long drain and over suds fault codes in washer. Cleared codes and did manual tests on washer. Had to run through a couple of drain cycles for washer to drain properly. Made sure connections at drain pump and control board were correct. Tested washer, now working properly