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Chad P.
WRT318FZDB02 WHIRLPOOL REFRIGERATOR Temps check better at this time. Unit set to warmest temps. Removed thermistor housing. Found weather stripping sitting on thermistor. Removed and advised to monitor. Op test ok. ; Job Cmpltd
Gabriel P.
MVWB835DW2 whirlpool washer Cc wash soil level was turning on and of then it wouldn’t do nothing,show me a video,but now is working,ran diagnostics error code F3E2 inlet water temp fault,F0E4 spin limited by water temp,F7E8 motor stator over temp,F2E1 UI stuck key UI thinking there’s key press when there not that’s why it does that I think is manufactured defect UI,ordering new; ordrng 1 W11112656 (console)
Corina B.
AFD2535DEQ whirlpool refrigerator CC that the IM is not making ice. IM is not cycling. Has 120 v going to the iM. Will need a new im. Called SM to order part. ; ordrng 1 D7824706Q (ice maker)
Corina B.
JCB2285KEP jennair refrigerator CC that the ff is freezing food and could not change temp on the control, working now. Ff 42 fz 5. Ran diag condenser fan and freezer fan, fresh food fan are running. Thermistors passed. Will need a main control. Part is no longer available.
Corina B.
KSCS25FTMS02 kitchenaid refrigerator CC that the freezer temp is not staying at 0 and there is water leaking at the bottom. Evap has good frost pattern. Fans are running. Steamed out drain tube, clear. Will need a main control. Called Sm to order part ; ordrng 1 WP2307037 (cntrl-elec 22579), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian B.
MVWB880BW0 maytag washer Replaced tub ring. Ran test cycle. Op test ok. Placed water mat. Sent pic.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
Paul P.
WRS325FDAW04 Whirlpool Refrigerator Tested ice maker and dispensing system. Found dispenser door stuck, took apart and re assembled dispenser assembly, now producing cubed and crushed ice properly. Set down mitigation mat.; Job Cmpltd
Corey L.
WFG505M0BS0 Whirlpool Range Customer complaint oven door glass is broke, confirmed, oven door glass shattered, unit needs new oven door glass, ordering door glass, no parts of frame or glass door mounting trim were damaged; ordrng 1 WPW10535793 (glass-door)
Jeff M.
WHIRLPOOL RANGE WFE515S0EW1 Preheated the oven after the beep I waited an additional 10/15 minutes The unit was 20° off I recalibrated the oven unit tested good; Job Cmpltd,
Paul P.
WED4800XQ3 Whirlpool Dryer Found timer stuck, know pulled out/slightly disconnected from control. ran through a few cycles, timer and dryer now running properly.; Job Cmpltd
Arthur V.
WHIRLPOOL DISHWASHER WDT720PADM1 Found unit needs pump and motor assy. Unit fills then stops. Tap on wash motor motor starts. ; ordrng 1 WPW10671941 (pump&motor), schdld next appmnt for 8/28 TUE !
Robert A.
WHIRLPOOL RANGE KFGG500EBS2 Pop per entitlement, cleaned burners, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR KRMF706EBS01 Found hard ice in frz, ice forming on adapter, per pointer needs adapter kit, also door closers not working; ordrng 1 W10864519 (ADAPTER KIT, ) and 1 W11163783 (CLOSER) and 1 W11188796 (CLOSER), schdld next appmnt for 8/27 MON ! [***],
Gabriel P.
MVWX655DW1 maytag washer Cc it does not spin,ran diagnostics,calibration and auto test all pass no error codes,ran a drain and spin cycle,spin perfectly,no sign of bearings wearing out,it is on a tight closet and both unit are tight to each other which is making vibration sound ,however I did found agitator loose,I re adjust bolt,opt test ok,no issues found ; Job Cmpltd
Arthur V.
WHIRLPOOL DISHWASHER WDT720PADM1 , Found unit needs pump and motor assy. Unit fills then stops. Tap on wash motor motor starts. ; ordrng 1 WPW10671941 (pump&motor), schdld next appmnt for 8/28 TUE !
Corey L.
GX5FHTXVB05 Whirlpool Refrigerator nstalled new parts, op test good
Robert A.
FRIGIDAIRE RANGE FPGF3077QFB Checked over unit, t stat good, ignitors good, found connector on gas valve backwards, see poc, needs gas co to correct installation op test ok; Job Cmpltd,
Dan H.
RB770PXBB2 WHIRLPOOL RANGE Customer complaint that oven is not heating, confirmed, element is good, control is not sending 240vac, unit needs new control, control is no longer available ; ordrng 1 3169256 (timer)
Dan H.
GD25DIXHS00 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 56 degrees, freezer section temperature at 51 degrees, evaporator fan is not running, compressor and condenser fan are not running, no frost pattern on evaporator, turned cooling off and back on, evaporator fan started, condenser fan and compressor started, good frost pattern formed on evaporator, unit needs new thermostat; ordrng 1 WP2198202 (thermostat)
Dan H.
WTW5300VW2 WHIRLPOOL WASHER Customer complaint that unit is not spinning, confirmed, unit needs new transmission, clutch, and brake assembly ; ordrng 1 285785 (clutch) and 1 3360629 (gear case) and 1 W10820043 (brake & drive tube)
Macaulay G.
WRT318FMDB01 WHIRLPOOL REFRIGERATOR Customer is experiencing freezing temperatures in the fresh food compartment. These conditions match the issues in service pointer W10902061; ordrng 1 W10884375 (contrl-box)
Corina B.
KODES00ESS02 kitchenaid range CC that the middle of the bread is burnt. Heated the oven to 350* waited 25 min. Heated to 350*. Optest ok. ; Job Cmpltd
Chad P.
MVWB765FW1 MAYTAG WASHER Found fill valve assy leaking around the sensor gasket. Needs fill assy replaced. Comes with housing. ; ordrng 1 W11172234 (HOUSING)
Corina B.
KDTM354DSS4 kitchenaid dishwasher Replaced the dispenser. Optest ok. ; Job Cmpltd
Brian B.
TPS24PPBGBS GE refrigerator Found water filter ruptured and food freezing on top shelf. Will give est on new damper control. Damper is NLA. Customer will try turning down to min setting. Also, adjusted freezer door. Advised customer that if food is still freezing, machine cannot be repaired. Job Cmpltd
Jeff M.
GE DRYER GTD42EASJWW tested all the fuses and heating element fuses and heater tested good start button is functioning unit is receiving the proper amount of power needs a new timer; ordrng 1 WE04X24550 (TIMER), schdld next appmnt for 8/27 MON 12-5,
Paul P.
GDT545PSJ2SS GE Dishwasher Tested dishwasher, spoke to Jason from GE tech line, went through control and latch tests. Found the latch not sending signal to control for door closing, so dishwasher will not start. Office to order tub side latch. Did not set down mitigation mat, dishwasher not operating.; ordrng 1 WD21X10490 (latch tub)
Arthur V.
WHIRLPOOL WASHER WTW8500BW0 Replaced tub ring. Leveled washer. Op test good customer to monitor Left leak mat. ; Job Cmpltd,
Corey L.
KDRP407HSS0 Whirlpool Range ustomer complaint food still burning, tested all oven cycles, broil turned on and did not cycle in every selection, ohmed out sensor at 1.3 ohms at room temp, oven temp sensor failed not tell control to cycle burners,; ordrng 1 WP4451665 (sensor 85.06)
Arthur V.
WHIRLPOOL WASHER WFW87HEDW1 , Found unit draining very slowly. Needs pump. Taking into consideration of previous labor charge on 6-7-18. I only charged 50.00 labor. Gave customer number to wlp consumer line so they can try to get a concession. ; ordrng 1 WPW10605427 (pump-water), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 8/27 MON !
Robert A.
KITCHENAID REFRIGERATOR KBFS20ETWH00 Installed drain pan, op test ok; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
Jeff M.
WHIRLPOOL RANGE GAS WFG525S0HW0 I added a grounding strap did not work. The spark module is receiving power when switch the bake main control relay is closing needs a spark module bored; ordrng 1 W11162730 (SPARK BOARD ), schdld next appmnt for 8/27 MON 8-12,
Jeff M.
KITCHENAID REFRIGERATOR KRFF507ESS01 , Freezer popped off. Reinstall the door tighten screws unit tested good frost buildup is mostly gone already; Job Cmpltd,
Corey L.
WRS325SDHZ00 Whirlpool Refrigerator Customer complaint food and water still freezing on top shelf in refrigerator, confirmed temps were 31ff and 15 frz, tested air baffle, air baffle did not close, air baffle getting power, unit needs new diffuser; ordrng 1 W11236848 (DIFFUSER )
Jeff M.
WHIRLPOOL DISHWASHER MDB8949SBM3 User interface is shorted needs new UI there is no five year warranty on the part customer may buy a new one; ordrng 1 W10811169
Gabriel P.
11022102310 kenmore washer Cc detergent on cloths not washing properly clothes be coming out dirty ran diagnostics,calibration and manual and auto test,all pass no error codes,customer said washer was banging one day and they unplugged it explain customer that it was an off balance load that next it happens pause cycle and re arrange clothes then started back up,also explain customer to only use 2 table spoon of detergent they were using a full cup of detergent,also explain customer to not overload machine with clothes washer only fills to half of basket ;Job Cmpltd
Dan H.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not cooling properly, fresh food section temperature at 38 degrees, freezer section temperature at 7 degrees, good frost pattern on on evaporator , evaporator fan is running, compressor and condenser fan are running, adjusted thermostat position, unit is currently operating as designed, if problem occurs again unit will need thermostat
Macaulay G.
KDPE234GPS0 KITCHENAID DISHWASHER Unit filling with water but moving no further. Office to order sump assembly. Put mitigation mat under dishwasher.; ordrng 1 W11085683 (pump&motor)
Jeff M.
WHIRLPOOL DRYER WED9200SQ0 Door catches mixed matched this unit has 2 part needs ordered ; ordrng 1 279570 (catch door dryer), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,, schdld next appmnt for 8/27 MON 8-1
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Replaced main bd. Op test good. Customer to monitor. ; Job Cmpltd,
Robert A.
WHIRLPOOL DISHWASHER WDT970SAHZ0 an diognostics, 4-3 wash motor not running, reset motor connections, watched cycle, no codes at end of cycle, op test ok; Job Cmpltd,
Gabriel P.
MDB8959SFZ4 maytag dishwasher Top bracket that holds basket broken,ordering new ; ordrng 1 W11259785 (TRACK BRACKET ) and 1 W11259786 (RIGHT BRACKET )
Gabriel P.
WMH76719CS0 whirlpool microwave oven Use inter lock from truck stock ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd
Corina B.
NTW4516FW1 amana washer CC that the unit stays on lock. Ran diag F5E3 – LID UNLOCK FAULT, F5E2 – LID LOCK FAULT, checked the latch, good will need a main control. Called Sm to order part. ; ordrng 1 W10838613 (lid lock assembly) and 1 W11124710 (CONTROL )
Corina B.
MGR8700DS2 whirlpool range CC That lightning stuck the house and the oven does not work. Fault code F3e0 Oven sensor opened Oven sensor shorted. Checked the sensor, open. Will need a main control, dsi board and oven sensor
Corina B.
NGD4655EW2 amana dryer CC that there is a squeaky noise. Started dryer ran for 15 min. With 2 blankets. Found the blower wheel is chewed up. Will need a new blower wheel. Called Sm to order part; ordrng 1 WP694089 (wheel)
Brian B.
GLHS68EEW0 frigidaire refrigerator Found machine not defrosting. Called Frig TL as tech sheet is not correct to place into manual defrost. put into defrost, heater only at 110watts. He said to check red and black wires on control, black wire must be closest to 12 pin connector. Checked wiring, red and black were reversed. Corrected wiring. Placed into manual defrost, heater now on at 550 watts. Reassembled, op Test Ok.; Job Cmpltd
Brian B.
MVWB835DW2 maytag washer No response from control panel. Per tech sheet, 120v on control, green led flashing indicating +5v on control. Checked for 5v dc on j18 to UI.. 5v present. Will need new control panel. Office to order part. ; ordrng 1 W11112656 (CONSOLE)
Dan H.
JS48CXDBDB00 JENN-AIR REFRIGERATOR Installed new door gasket, op test good ; Job Cmpltd,
Paul P.
WTW5600XW3 Whirlpool Washer Realigned lid bezel and lock assembly. Ran washer through manual lid lock test, also fill, drain and spin tests. Washer passes all tests
Macaulay G.
MFF2558VEQ MAYTAG FREEZER Found locked rotor on compressor
Macaulay G.
WFE520C0AS0 WHIRLPOOL RANGE When in the bake cycle, relay for bake does not open when unit is turned off. Office to order control.; ordrng 1 WPW10734599 (cntrl-elec)
Dan H.
JGB630DEF2BB GE RANGE Customer complaint that oven door fell apart, confirmed, unit needs new outer door trim and mounts, glass is good, some of the parts needed to complete the repair are showing out of stock: ordrng 1 WB07X20355 (trim door) and 1 WB56X21576 (deflector door) and 1 WB56X21577 (deflector bottom doo) and 1 WB7K403 (trim top dr) and 1 WB7X7289 (end cap door) and 1 WB7X7290 (end cap door)
Chad P.
WDTA50SAHN0 WHIRLPOOL DISHWASHER Arrived to find new cc about unit not cleaning. Ran normal wash. Wash motor not running. Checked power to motor. Checks good. Needs sump assy replaced. Installed panel to save time on return. ; ordrng 1 W11087376 (SUMP ASSY)
Arthur V.
WHIRLPOOL SXS REFRIGERATOR WRS321SDHW01 Found filter housing broken and needs replaced ; ordrng 1 EDR1RXD1 (water filter) and 1 W11162041 (HOUSING ), schdld next appmnt for 8/28 TUE !
Arthur V.
WHIRLPOOL REFRIGERATOR WRX986SIHZ00 Applied silicone to mullion above freezer door Customer to monitor condensation on top of freezer door. Op test good ; Job Cmpltd,
Arthur V.
WHIRLPOOL RANGE WFE550S0HZ0 Replaced trim. Op test good. This trim looks exactly like the original trim Glass not needed. Took for return. ; Job Cmpltd,
Robert A.
JENN-AIR RANGE JGS8850BDS installed panel, op test ok; Job Cmpltd,
Robert A.
FRIGIDAIRE DISHWASHER FGHD2465NF1A Found eruo, vent will not close, needs vent fan asm; ordrng 1 154861101 (VENT ASM, ), schdld next appmnt for 8/27 MON !,
Corey L.
GTW330ASK0WW GE Washer Customer complaint unit only fills with hot water but doesn’t fill all the way, confirmed, started small wash cycle, unit just hummed when pressing start, found the cold water valve turned off, when water valve was turned unit was able to start a cycle, ran diagnostics found an out of balance code and a ui state time-out from unit being paused for 24 hrs, cleared codes, op test good
Paul P.
NED4655EW1 Amana Dryer Tested dryer, found loose connection next to L2 of incoming power, back of terminal block loose. Tightened connections and terminal block mounting. Tested dryer , now heating and timer is advancing properly.; Job Cmpltd
Corey L.
WRF560SEYM04 Whirlpool Refrigerator Customer complaint freezer leaking out of the front and ice everywhere, confirmed frz floor a sheet of ice built up stopping door from shutting, found yellow duck bill style drip tube valve, had customer clear debris from valve, customer to clean ice in frz, explained how, op test good
Paul P.
MVWX655DW1 Whirlpool Washer Tested original control, did not pass LED test mode. Replaced control board, passes LED, and manual control tests. Then tested spin and agitate cycles, all working properly. Did not set down mitigation mat, washer is in basement by floor drain.; Job Cmpltd
Gabriel P.
FFHS2611LBLA frigidaire refrigerator Replace part listed,opt test ok ; Job Cmpltd
Gabriel P.
MGDC215EW2 maytag dryer Replace part listed,opt test ok ; Job Cmpltd
Gabriel P.
KFIS29PBMS00 kitchenaid refrigerator Cc not cool,found fresh food evap ice up ,open back panel found evap tray crack and thermistor not plug in ,also the grey sticky rap that goes around the cap tube found underneath evap was not install properly do to manufacture install ,leave water mat ,ordering parts listed also spoke to senior techRA ; ordrng 1 W10902214 (thermistor) and 1 WPW10280988 (gasket) and 1 WPW10501260 (cover-evap) and 1 WPW10537710 (pan-drip)
Corina B.
KDFE104HPS0 kitchenaid dishwasher Replaced the pump and motor. Optest ok.; Job Cmpltd
Brian B.
KDTM504EPA1 kitchenaid dishwasher Pads not working on panel. Replaced panel that was pre id’d. Ran diag test cycle.. Op test ok.; Job Cmpltd
Brian B.
WRT1L1TZYB01 whirlpool refrigerator Found drain clogged. Removed evap cover and removed piece of styrofoam from drain. Also, removed and cleaned out clogged up duck bill grommet on bottom of drain tube. Water now draining into pan. Set control, op test ok. Job Cmpltd
Jeff M.
WHIRLPOOL WASHER CHW9150GW0 The wash machine will complete a spin cycle in the diagnostics mechanically all the parts tested good needs a new main control and ui; ordrng 1 W11113731 (UI) and 1 W11229665 (CCU), schdld next appmnt for 8/27 MON 12-5,
Arthur V.
WHIRLPOOL RANGE WFE515S0ES1 Customer states unit was smoking from both sides in the back under the control panel Found evidence of rodents digging at the insulation and found some insulation in control panel area. Found evidence of burnt dog food. See pics. Looked at unit found no more food in unit. Turned unit up to 450 deg. No burning smell or smoke. Advised cust that unit would have to be taken apart and the area where the element is located would have to be inspected at the customer expense. ; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRF954CIHM00 and frz 72deg, reset connections in comp area, comp running, tapped lowside, 2psi, good heat on highside, air temp off frz evap -1, ran test 40, good, both sections cooling, cust to watch, op test ok;
Jeff M.
WHIRLPOOL WASHER WTW8040DW he unit had an off balance code I cleared the code unit tested good; Job Cmpltd,
Jeff M.
WHIRLPOOL WED5200VQ0 The pulley is making a squeaking noise the support rollers are worn out and the belt is frayed needs a repair kit; ordrng 1 4392065 (dryer repair kit), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 8/23 THU 12-5,
Arthur V.
FRIGIDAIRE REFRIGERATOR LFHB2741PF1 Replaced main bd and icemaker assy. Unit started customer to monitor ; Job Cmpltd
Arthur V.
GE WASHER GUD27ESSJ1WW Called techline. On light was solid. Wash light blinking and lid lock blinking. This is a lid switch error and the lid switch is a separate part from lid lock must order a wire harness assy. Lid switch is part of main wire harness assy ; ordrng 1 WH49X10101 (HARNESS ASSY ), schdld next appmnt for 8/27 MON !
Corina B.
NTW4516FW2 amana washer Cust showed pop, sent pic. CC that the unit does not spin the clothes out. Ran diag no codes. There was a load of clothes spun out. Ran a calibration. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Optest ok. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. ; Job Cmpltd
Brian B.
WDT730PAHZ0 whirlpool dishwasher Machine sometimes shuts off and is dead. Found loose neutral wire connection in junction box. Reconnected hot and neutral line wires. Ran test cycle. Op test ok. Advised customer about filter, and to run hot water in sink first. Also, advise running dishwasher magic cleaner through machine to clean out. ; Job Cmpltd
Paul P.
GX5FHTXVB05 Whirlpool Refrigerator Tested refrigerator, found all components testing properly at board. The drain has already been replaced per service pointer. The defrost was on a long pause cycle, now set to a 6 hour cycle. Tested damper and fans, all testing properly. Set refrigerator to forced defrost to defrost ice buildup by fan.
Corey L.
KFIS29BBMS00 Kitchenaid Refrigerator Customer complaint of an annoying noise randomly and frz temp is too warm, confirmed frz is 15, ff 37, found an ice chunk built up under evap fan from what looks like spilled water from ff section slowing down the fan, quoted to clear ice, ok, cleared ice, op test good
Dan H.
MDE4658AYW MAYTAG DRYER Installed motor and blower wheel, op test good ; Job Cmpltd
Jeff M.
WHIRLPOOL DRYER MDE6800AYW Rear pulley’s worn out and the idler pulley is worn out also. Cust wants a new Lint screen paid in full ; ordrng 2 12001541 (bearing & roller asy)s and 1 WP33001808 (LINT SCREEN ) and 1 WP6-3700340 (PULLEY), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 8/27 MON 12-
Chad P.
MDB8959SBS2 MAYTAG DISHWASHER Found control panel ribbon cable shorted. Needs control panel replaced.; ordrng 1 WPW10475780 (CONTROL PANEL )
Gabriel P.
GSD2200G00BB GE dishwasher Cc leak left corner ,found left leg having lots of tension adjust left leg,found drain solenoid spring on floor,install it back opt test ok leave water mat , Job Cmpltd
Corina B.
WDT720PADM3 whirlpool dishwasher CC that the unit is leaking. Found the dishwasher was leaning forward. Leveled unit start a cycle. Optest ok
Corina B.
FFEF3015LSM frigidaire range Replaced the elements and the terminal block. Optest ok. ; Job Cmpltd
Brian B.
KSC24C8EYY02 whirlpool refrigerator Found each side at 59 deg..machine not running. Rapped on boards . Machine started but no heat on condensor. Installed valve on low side. Some pressure in system. Machine has an uncoated ff evap. Ran diag, step 4.. pressure low.. will need new ff evap. In step 4-4 and 4-5 can hear valve rotate but it is not opening to either evap. When in home position, pressure does not equalize. Will also need 3 way valve and both boards. Also, drain pan under ff evap rotted out. Will need pan .Allow 5 hrs for return visit . ; ordrng 1 W11162078 (PAN DRIP) and 2 WPW10143759 (DRIER)s and 1 WPW10235503 (BOARD) and 1 WPW10331270 (VALVE BODY ) and 1 WPW10364560 (VALVE SOL) and 1 WPW10623105 (UI) and 1 WPW10643261 (RC EVAP)
Dan H.
MVWC555DW0 MAYTAG WASHER Installed new hub, op test good ; Job Cmpltd
Dan H.
WTW5300VW2 WHIRLPOOL WASHER Customer complaint that unit is not spinning clothes out, unit is spinning in all spin cycle selections, unable to duplicate the problem , unit is operating as designed ; Job Cmpltd
Macaulay G.
MVWB955FC1 MAYTAG WASHER Replaced lid and frame. Tested ok. Put mitigation mat under washer.; Job Cmpltd
Macaulay G.
WRX735SDBM00 WHIRLPOOL REFRIGERATOR Both fresh food door seals are damaged. Also, freezer door is bowing. Office to order both seals and freezer door.; ordrng 1 13107111SQ (dor-fip ss) and 2 W10830274 (gasket-fip)
Chad P.
KRMF706ESS01 WHIRLPOOL REFRIGERATOR Found damper door not closing allowing warm air in and freezing cubes. Needs ice door assy. ; ordrng 1 W10919724 (CHUTE ASSY, ICE DOOR)
Chad P.
WTW5000DW1 WHIRLPOOL WASHER Installed pump and control. Op test ok. ; Job Cmpltd
Arthur V.
WHIRLPOOL DRYER MGDC215EW2 Found unit not starting. Replaced motor no good. Called techline Needs push to start switch. ; ordrng 1 WPW10117655 (relay-pts), used 1 279827 (MOTOR) from stock, schdld next appmnt for 8/27 MON !,
Chad P.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Installed door. Advised to allow 24 hrs for normal operations. ; Job Cmpltd
Chad P.
WRS325FDAM04 WHIRLPOOL REFRIGERATOR Installed compressor. Charged unit. Op test ok. 24 hrs for normal cooling. ; Job Cmpltd
Robert A.
ELECTROLUX REFRIGERATOR EW28BS85KS8 Installed gasket kit and kick plate, op test ok ; Job Cmpltd,
Jeff M.
AMANA REFRIGERATOR ARB2557CB Start device inside the compressor failed installed new part unit op tested good ; used 1 W11039035 (STARTER) from stock,, Job Cmpltd
Jeff M.
KITCHENAID RANGE KSIB900ESS1 Installed new part unit op tested good ; Job Cmpltd,
Jeff M.
WHIRLPOOL REFRIGERATOR Installed new part unit op tested good ; Job Cmpltd,
Jeff M.
WHIRLPOOL RANGE WFE515S0EW1 Customer accidentally controlled locked the unit showed her how to use the machine properly unit tested good; Job Cmpltd,
Jeff M.
MAYTAG DRYER MED3500FW1 Took the unit Apart installed new part unit op tested good ; Job Cmpltd,
Jeff M.
KENMORE WASHER 110.22292100 Bottom of the switches blown out casing split. Estimate only; ordrng 1 WP3949238 (SWITCH ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
MAYTAG DRYER MEDX655DW1 Found timer not advancing even in time dry. New auth number for full repair mg5alg5epl1. ; ordrng 1 WPW10642928 (timer), schdld next appmnt for 8/27 MON !,
Corey L.
AFI2539ERM00 Amana Refrigerator Replaced control, op test good, advised customer to allow 24-48hrs for temps to settle back to recommended temps; Job Cmpltd
Arthur V.
WHIRLPOOL RANGE WFG320M0BS0 Found weak bake ignitor 2.7 amps causing issue. Replaced with truck stock. Op test good ; used 1 12400035 (IGNITER) from stock, Job Cmpltd,
Arthur V.
AMANA WASHER NTW4516FW2 Found very long run for drain line Cust to repair. Found a f2e1 error. Stuck key which is normal when customer holds start pause button. Cleared error code unit op test good. Cust to shorten drain hose ; Job Cmpltd,
Arthur V.
MAYTAG WASHER MHW3505FW1 Found UI erratic. Needs replaced. ; ordrng 1 W10911040 (CONTROL PANEL ), schdld next appmnt for 8/27 MON !,
Robert A.
GE WASHER GCWN2800D1WW Found cb not flashing, motor receiving 120vac, lid switch good, needs motor, spun basket by hand, making noise, seal starting to leak, needs shaft and tubeCust to replace; ordrng 1 WH02X10383 (SEAL869) and 1 WH20X10093 (MOTOR22217) and 1 WH38X10019 (SHAFT ND TUBE175.32), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Robert A.
WHIRLPOOL REFRIGERATOR WRB322DMBM00 Found no water hooked to unit, i/m is on causing buzzing noise, turned off i/m, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL MICROWAVE UMV1160CB4 Found door cam flipped back, replaced, light stuck on, needs control; ordrng 1 W11106356 (CONTROL), used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, schdld next appmnt for 8/24 FRI
Brian M.
MGRH752CDS Maytag Range Installed control Ran bake test and broil test OP TEST OK
Corey L.
FFBD2406NW0A Frigidaire Dishwasher Customer complaint dishes are not coming clean and there is a weird noise when operating, found filter screen warped causing spray arm to hit screen during rotation, unit needs new filter screen; ordrng 1 154252401 (filter)
Gabriel P.
M74943416 maytag dryer Replace UI,check lint screen light still on,ran diagnostics error codes F6E3 UI lost communication with ACU ,check harness unplug all connections from board and UI plug them back in,un plug power cord wait 30 second,plug it back in spoke to cL explain what I did recommend me to order a board found pop on sb web; ordrng 1 W11089308 (cntrl-elec)
Corina B.
WRS325SDHV00 whirlpool refrigerator Found the thermistor not on the evap. Foiled taped the thermistor. Optest ok. Job Cmpltd
Corina B.
MVWB765FW2 maytag washer Can not get the nut off the agitator. Loctite the screw last time I was here
Brian B.
WRX988SIBM01 whirlpool refrigerator Customer bought as a scratch and dent. Verified pop, sent pics. Checked temps. 37 ff, 15 frz, 26 icebox. No ice in container. Checked all seals , seals good, door gaskets sealing.ran diag, step 56, Icemaker error codes, E0, no codes. Ran step 57, harvest, Icemaker rotated and found home position. Ran step 58, heater and thermister, 1, 0, temp above harvest temp. Ran step 36, icebox fan, fan running. Removed freezer evap cover. Only has ice on top pass. Sealed system issue. Machine has coated ff evap. Per whirl instructions, will install dye filter, evac and recharge machine. Installed dye filter from t/s. evac to 30 “, held, recharge 5.5 oz Freon. Also, secondary bin is broken. This is allowing too much air from deli area to ff area. Office to order, customer can install. No return visit. ; ordrng 1 W10858273 (SECONDARY BIN), used 1 WPW10143759 (DRIER) from stock
Robert A.
WHIRLPOOL REFRIGERATOR WRS315SDHZ00 Found start relay clicking, tried hard start, ng, tapped system, good pressure, needs comp kit; ordrng 1 W10309988 (COMP KIT), schdld next appmnt for 8/24 FRI ! [***],
Robert A.
WHIRLPOOL REFRIGERATOR WRB322DMBM00 Found water leaking from valveOfr2500001915; ordrng 1 WPW10498976 (VALVE), schdld next appmnt for 8/24 FRI !,
Brian M.
KUDS30IXWH7 Kitchenaid Dishwasher Installed ui and control Ran test cycle OP TEST OK
Corey L.
WRS588FIHZ00 Whirlpool Refrigerator Customer complaint frz too cold and ff section too warm, confirmed ff temp 50, frz was -25 with frost around ice maker on door and air vent on frz roof, found damper motor failed not allowing cold air to enter, thermistors were good, damper motor is getting power, unit needs new damper motor; ordrng 1 W11164593 (AIR DIFFUSER )
Brian M.
WMH53520CS7 Whirlpool Microwave Cc that door open and light does not always turn on Replaced door harness switches OP TEST OK
Paul P.
WRF767SDEM01 Whirlpool Refrigerator Found evaporator in FF section frosted up. Ran through control diagnostic, passes control tests. Defrosted evaporator, found brass thermistor. Replaced with w10902214 thermistor out of truck stock. Ran refrigerator through second control test, pass all tests. Refrigerator is operating properly. Set down mitigation mat.; used 1 W10902214 (THERMISTOR)
Corey L.
DFHT1843PS3 Frigidaire Refrigerator ustomer complaint temps getting warm sometimes and seals torn, confirmed ff section seal torn, frz section will not stay seated to channel in the door causing door not to fully shut allowing warm are to enter, snow and ice built up near fan on frz floor melting and freezing, temps were 46 ff and 26 frz, evap fan was running and evap had a good frost pattern, ordering ff and frz section seals, ordrng 1 242193209 (gasket-frzr door 88.56) and 1 242193212 (gasket-refr door 101.71)
Corey L.
FPEW3085KFB Frigidaire Range Installed new parts, op test good
Macaulay G.
WFG320M0BW1 WHIRLPOOL RANGE , Door to unit does not hit seal at all at top. Since the door is not sealing properly, the heat that is escaping is discoloring the cupboards beside the unit and damaging paint. Office to order door gasket. Took picture of damaged paint.; ordrng 1 WPW10535778 (gaskt-door)
Dan H.
FFTR1814QS0 FRIGIDAIRE REFRIGERATOR Customer complaint that door gasket keeps falling off, door does not appeared be warped, gasket mounts are good, found cabinet and door gasket sticky, causing door gasket to be pulled out of groove when door is opened, advised customer to clean fridge cabinet and door seal, unit is operating as designed ; Job Cmpltd,
Dan H.
WTW5000DW1 WHIRLPOOL WASHER found gear oil all over under unit, unit needs new gearcase and hub; ordrng 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)
Gabriel P.
WGD75HEFW0 whirlpool dryer Cc filter net not catching all the lint,check blower wheel it was normal,she is not happy with design I told call consumer assist in her owners manual,there’s not issues with dryer explain to her if dryer sheets were to fall in filter use vacuum,opt test ok ; Job Cmpltd
Corina B.
KRMF706ESS01 whirlpool refrigerator Replaced the drain tube. Optest ok, Job Cmpltd
Macaulay G.
MVWX655DW1 MAYTAG WASHER Washer turns on for a few seconds and then shorts out. Would not stay in any cycle.; ordrng 1 W11116592 (cntrl-elec)
Dan H.
TBX25RLB GE REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 61 degrees, freezer section temperature at 36 degrees, evaporator fan is running, condenser fan and compressor are running, found evaporator frozen solid, found defrost heater open, no power coming to defrost heater, unit needs new heater and defrost timer ; ordrng 1 WR51X466 (HEATER) and 1 WR9X502 (timer defrost)
Macaulay G.
MBF1953DEM00 MAYTAG REFRIGERATOR , Customer complaint of temperature being higher than it should be. Found evidence of frost in fresh food and freezer components from door being left open. Otherwise, all functions are normal. Advised customer to clean door seals and around cabinet where door seals at to ensure proper function. No water to unit, did not put mitigation mat down.; Job Cmpltd
Chad P.
WRS325FDAM04 WHIRLPOOL REFRIGERATOR Installed compressor. Charged unit. Op test ok. 24 hrs for normal cooling
Corina B.
JCD2389GTB jennair refrigerator Replaced the temp control. Steamed evap out and cleared drain hole. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
Macaulay G.
WRF767SDEM01 WHIRLPOOL REFRIGERATOR Defrosted fresh food evaporator. Replaced defrost thermistor. All tested ok.; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd
Dan H.
PYE2200AYW MAYTAG DRYER Installed new rollers, op test good ; Job Cmpltd
Brian M.
WRF535SWHZ00 Whirlpool Refrigerator Cc that unit has ice on middle of freezer door Found gasket not sealing in the middle Steamed gasket OP TEST OK
Brian M.
WRF736SDAM11 Whirlpool Refrigerator Cc no water or iceNo filter installed, reinstalled filterOP TEST OK
Corey L.
GTWN4250D1WS GE Washer Customer complaint of noise when speeding, ran spin cycle, ran light wash cycle, unit fill agitated and spun, no unusual sounds heard, unable to duplicate the problem, unit is operating as designed
Arthur V.
WHIRLPOOL DISHWASHER WDF330PAHW0 , Found pads missing. Replaced pads from truck stock. Also had water valve as a extra part. Installed water valve broken at screw unit op test good. Left mat ; used 2 8268961 ([Alt for WP8268961), and 1 W10872255 (WATER VALVE) from stock, Job Cmpltd,
Arthur V.
ROPER WASHER RTW4516FW2 Found cold water just trickling in. Needs water valve. Reschedule at customer request ; ordrng 1 W11210463 (WATER VALVE ), schdld next appmnt for 8/28 TUE !,
Robert A.
WHIRLPOOL REFRIGERATOR WRF767SDEM0 Found segments in disp out, needs ui; ordrng 1 W11092503 (UI), schdld next appmnt for 8/24 FRI !,
Gabriel P.
WDT970SAHV0 whirlpool dishwasher Cc black stains,on dishes,check dish washer inside found no sign of black stuff,customer didn’t know about running water in the sink and to clean filter explain to her how to clean filter and how to put back on and the cover,explain to why is good to run hot water to sink,leave water mat every thing looks good ,explain her to always use rinse aid; Job Cmpltd
Gabriel P.
WED8000DW3 whirlpool dryer cc squeak noise,found rollers ,melted ,clean shaft,oil it with zoom spout,,clean idler pulley also opt test ok took pic pop ; used 2 WPW10314173 (SUPPORT ROLLER) from stock, Job Cmpltd
Corina B.
maytag oven Can not find Mosel/serial number, sent pic. CC that the control does not set the correct temp. Will need a control if we find the m/s
Robert A.
KITCHENAID RANGE KSEG700ESS0 Replaced control, panel and ribbon cable, ran auto test, op test ok; Job Cmpltd,
Robert A.
MAYTAG WASHER MVWB835DW0 Replaced control, ran test 51, op test ok; Job Cmpltd,
Corina B.
MDB4949SDZ0 whirlpool dishwasher CC that the pump and motor and the wheels are bent. The pump and motor are secure and the wheels are good. The tub is good. Unit is not hooked up. ; Job Cmpltd
Brian B.
PVM9179SK1SS GE microwave CC that sounds do not work. Turned on sounds in programming. Tested unit, all functions normal, op test ok.; Job Cmpltd
Brian B.
RT18AKXKQ03 roper refrigerator Machine at room temp, compressor not running. 120v to compressor. Stared with tester, running at 135 watts. Will need new starter.
Dan H.
LGR6620PT0 WHIRLPOOL DRYER Customer complaint that unit is not heating, found burner not lighting all the time, amp draw is correct, unit needs new coils, 279834 (2 coil gas valve set)
Brian M.
KFGD500EWH04 Kitchenaid Range Replaced igniter and orificeOP TEST OK
Dan H.
WTW5000DW1 WHIRLPOOL WASHER Replaced control. Calibrated unit. Ran test cycle. All filled ok. ; Job Cmpltd
Paul P.
WFE505W0HW0 Whirlpool Range Checked stove top. Found bubbling, surface flaws in glass top. Office to order stove top (white). Concern is that the surface may crack along the bubbling/beading on the surface. ; ordrng 1 W11175877 (COOKTOP, WHITE)
Brian M.
KUDE70FXSS5 Kitchenaid Dishwasher Customer complaint unit not always running Ran diagnostics found no errors Ran normal test cycle and heavy cycle operating normal at this time OP TEST OK
Corey L.
SD125EG Amana Refrigerator Customer complaint of leaking behind fridge, water valve on the unit had been disconnected from another company, customer has bullet piercing valve that’s off letting water pass and leak out of the old water valve, advised customer to call a plumber, customer called and set up an appointment with the plumber while tech was there, had customer put the leaking valve and copper line above kitchen floor in a five gallon bucket until plumber gets out, could not find another shut off besides the main
Chad P.
WRT311FZDM00 WHIRLPOOL REFRIGERATOR Installed doors op test ok. Advised to monitor icing. Any issues contact wpl back for service. ; Job Cmpltd
Dan H.
MVWB765FW0 MAYTAG WASHER ordering basket; ordrng 1 W10811957 (spin basket)
Chad P.
KFIS29PBMS00 KITCHENAID REFRIGERATOR Found ff evap froze over and ice built into fan. Needs thermis harness. Unit will require complete defrost on return for parts install. ; ordrng 1 WPW10277799 (HARNESS)
Macaulay G.
GTW330ASK0WW GE WASHER Customer stated that unit is making a humming sound. Filled with water but will not drain. Emptied of water. Removed drain pump and found sand clogging impeller. Removed sand. All tested ok.
Chad P.
KFIS29BBWH00 KITCHENAID REFRIGERATOR Installed water tank. Turned water on and purged tank. Op test ok. ; Job Cmpltd
Brian M.
WED4815EW0 Whirlpool Dryer Cc of no power Found breaker at wall tripped Reset breaker OP TEST OK Advised customer on replacing breaker And to upgrade to semi rigid vent ; Job Cmpltd
Corey L.
WRB322DMBW00 Whirlpool Refrigerator Customer complaint ice not being made, frz temp was 12, frz had 2-3 items, found ice maker in the off position, moved arm down to “on” before Tech finished writing receipt ice dropped into bin, water re-entered ice maker, unit is operating as designed
Gabriel P.
MVWC425BW1 maytag washer Replace part listed,ran diagnostics, error code basket speed fault ,ordering shifter no charge for customer ; ordrng 1 W10913953 (actuator)
Gabriel P.
MVWB765FW1 maytag washer Cc water dripping to hose,replace with new and ran diagnostics test,opt test ok ,; used 1 WP89503 (HOSE) from stock, Job Cmpltd
Corina B.
GSF26C4EXS03 whirlpool refrigerator CC that the im is not working. Found ice cubes stuck by the fill valve. Cleared ice, cycled. Optest ok ; Job Cmpltd
Brian M.
WDF520PADM7 Whirlpool Dishwasher Cc that some of the silverware has hard spots Advised customer to hand wash them and try again All other dishes are coming clean normally OP TEST OK ;
Brian M.
KFIS25XVMS6 Kitchenaid Refrigerator Install board OP TEST OK
Paul P.
FFHB2740PP8A Frigidaire Refrigerator Found blade missing on fan, therefore not moving enough air. Office to order fan. Also, 2 mounting screws need replaced.; ordrng 2 240555002 (screw-#8-32 x 3/8)s and 1 5304493604 (fan & gasket kit),
Corey L.
KDPM354GPS0 Kitchenaid Dishwasher Installed new parts, op test good
Chad P.
MGDC500VW0 MAYTAG DRYER Installed parts listed and rollers they the bands were coming off. Op test ok. ; used 1 349241T (ROLLER KIT)
Dan H.
MEDB835DW3 MAYTAG DRYER Customer complaint of loud squeaking noise, found idler pulley seized, installed new idler pulley , op test good ; used 1 279640 (PULLEY-IDLER )
Macaulay G.
JSC24C8EAM00 JENN-AIR REFRIGERATOR Checked new parts. Compressor was not under a vacuum. Office to order compressor again.; ordrng 1 W10309988 (compressor)
Jeff M.
MAYTAG DISHWASHER MDB4949SDE2 The unit is leaving spots on the dishes she is using rinse aid. I told her to use less soap she’s filling the dispenser all the way up with the liquid detergent. I also recommended for her to clean the washer with vinegar. And the spots still won’t go away I recommend Lemi shine. She has well water the hard is vary hard ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Robert A.
WHIRLPOOL REFRIGERATOR WRF954CIHM00 Recovered refrigerant, replaced comp and drier, pulled 28”vac w/pump, watched, charged 4.5oz r134a, unit cooling, op test ok; used 1 W10895713 (8/8.5 COUPLER), 1 W10895724 (8/5. COUPLER), 1 W10895750 (7/5 COUPLER), 1 W10896689 (5/4 COUPLER), and 1 W10896709 (5/5 COUPLER) from stock, Job Cmpltd,
Brian M.
KFIS25XVMS6 Kitchenaid Refrigerator Install board OP TEST OK
Corey L.
WRT311FZBM00 Whirlpool Refrigerator Customer complaint of water dripping on top shelf of ff section, confirmed, found evap tray frozen and drain hole blocked, found evap drain tube has duck bill style valve that was clogged, cleared debris, corrected valve, cleared ice, op test good; Job Cmpltd
Chad P.
WED75HEFW1 WHIRLPOOL DRYER Took unit apart again. Replaced blower. No change is noise. Removed blower and checked housing. Installed original blower. Ran unit. Same noise. Found blower housing tapping on units base. Adjusted base and housing. Op test ok. ; Job Cmpltd
Macaulay G.
KDFE104DSS2 KITCHENAID DISHWASHER Control panel was not responsive. Found an issue with outlet under the sink. Pushed on cord and the unit began to work. Let go of cord and unit immediately stopped. Advised customer to have outlet repaired
Dan H.
WRF993FIFM00 WHIRLPOOL REFRIGERATOR Cleared fresh food section evaporator and installed new fresh food section evaporator cover, op test good ; Job Cmpltd
Arthur V.
WHIRLPOOL REFRIGERATOR WRT318FZDM00 , Replaced diffuser. Op test good ; Job Cmpltd
Arthur V.
AMANA RANGE AGR6603SFS0 Replaced outer door glass. Op test good. ; Job Cmpltd,
Arthur V.
AMANA RANGE AGR6603SFS0 Replaced right side fresh food door already sent to customer. Op test good ;
Corey L.
WRF757SDEM00 Whirlpool Refrigerator Customer complaint fridge too warm, ff section temp 60, frz 14, settings at the coldest settings, thermistors good, frz thermistor passed, ff thermistor passed, called techline, spoke with Toby, says to try syncing the board with the ui again by unplugging unit and replugging in, the ff section evap fan should turn on first since it is priority, if frz section evap fan turns on replace the main board, 7722751887, ff evap fan did not turn on after cycling power, ordering main control; ordrng 1 W10807388 (cntrl-elec
Paul P.
WRF535SMBB00 Whirlpool Refrigerator Found warp in freezer door. Did paper quote for customer, decided not to repair at this time. Service only today
Brian M.
FFLE3911QW0 Frigidaire Washer Cc vibration from washerFound unit leaning backAdjusted feet out to level unit; Job Cmpltd
Brian M.
WRS331SDHM Whirlpool Refrigerator Cc water leak from water lineFound broken water line Replaced water connector at fridge lineReplaced using truck stock ; used 1 TJ80-56 (5/16" X 1/4" JOHN GUEST FITT) from stock, Job Cmpltd
Gabriel P.
WDF520PADB0 whirlpool dishwasher Cc UI button not working properly,customer have to use the end of a fork to make start key work ordering new UI; ordrng 1 W10815819 (console)
Brian B.
MDE9606AYW maytag dryer CC that machine will not start. Found broken timer dial.. Also, shortened metal foil vent. Advised customer that we recommend rigid or semi rigid metal venting. Office to order knob, customer can install. No return visit.; ordrng 1 WP33001621 (DIAL 1518), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Robert A.
WHIRLPOOL REFRIGERATOR WRF954CIHM00 Recovered refrigerant, replaced comp and drier, pulled 28”vac w/pump, watched, charged 4.5oz r134a, unit cooling, op test ok; used 1 W10895713 (8/8.5 COUPLER), 1 W10895724 (8/5. COUPLER), 1 W10895750 (7/5 COUPLER), 1 W10896689 (5/4 COUPLER), and 1 W10896709 (5/5 COUPLER) from stock, Job Cmpltd,
Gabriel P.
WRF560SEYW00 whirlpool refrigerator Replace ice maker and bail arm,jump start icemaker,opt test ok; Job Cmpltd
Corina B.
GEW9250PW0 whirlpool dryer Replaced the UI and main control. Brought core back for return. Optest ok. ; Job Cmpltd
Corina B.
GEW9250PW0 whirlpool dryer Replaced the UI and main control. Brought core back for return. Optest ok. ; Job Cmpltd
Macaulay G.
GDT545PSJSS GE DISHWASHER Put in diagnostics. Heater relay on control not opening.ordrng 1 WD21X21916 (machine control good)
Chad P.
WRF990SLAM00 WHIRLPOOL REFRIGERATOR Found unit stored timed ice making faults. Temps check good at this time. Ice fan working. Condenser clean. All fans and lights working. Reset power to unit. Cycled I.m. To home position. Called for water. All checks good. Advised to allow 24 for basket to fill. ; Job Cmpltd
Jeff M.
KENMORE WASHER 110.2102011 The unit was not shifting it needed a new actuator used trucks stock part unit tested good; used 1 WPW10006355 (ACTUATOR) from stockJob Cmpltd
Jeff M.
WHIRLPOOL REFRIGERATOR WRT318FZDM02 Installed new part unit op tested good ; Job Cmpltd,
Jeff M.
WHIRLPOOL WASHER WTW4900BW1 Gear case bearings are shot. The unit needs a tranny ; ordrng 1 W11035747 (GEARCASE ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Jeff M.
AMANA REFRIGERATOR AFI2538AES4 The ice bucket is frozen in place. Tried everything I recommend for the cust to turn the unit off over night with doors open to thaw the unit out.;, Job Cmpltd