Local Reviews
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Jeff M.
MAYTAG WASHER MHW3505FW1 he unit has a pressure sensor error. The sensor hose is clear the unit needs a new sensor. I unlocked the door so they can access the clothes in the unit ; ordrng 1 WPW10448876 (SENSOR ), schdld next appmnt for 8/21 TUE 8-12,
Gail V.
KENMORE DRYER 110.66002010 Found unit vibrating badly cleaned out blower housing. No good. Motor is faulty. Needs motor and blower wheel est= 89.95 sc. 110.00 labor. 1-279787 @ 160.87. And 1- wp697772@ 49.44. 18.99 shipping. Total est = 459.30. Customer does not want repaired ;
Arthur V.
WHIRLPOOL WASHER WFW94HEXW1 Replaced mcu. Unit op test good. Took core for return ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
Arthur V.
WHIRLPOOL REFRIGERATOR WRF535SMHW00 Found top left side of freezer seal not sealing. Removed everything from freezer and checked slides and glides. Looks good. Used heat to reform gasket on left side. Unit sealing correctly now. Advised the customer to give a extra push when closing the freezer door for a few days until the memory of the seal sets in ; Job Cmpltd,
Arthur V.
WHIRLPOOL WASHER WTW8500BW0 Check out throughout no leaks. After running a bulky items load found small amount of water by tub ring at top of tub. Needs tub ring ; ordrng 1 WPW10550152 (ring-tub), schdld next appmnt for 8/22 WED
Arthur V.
FRIGIDAIRE REFRIGERATOR FGHB2866PF2 Upon arrival unit Has a full ice bucket Cust states unit quits making ice about every 2 weeks when he resets the breaker and then unit makes ice again Talked to Ron at techline need to replace main bd. Reschedule at cust request ; ordrng 1 242115283 (board-main power), schdld next appmnt for 8/22 WED !
Robert A.
WHIRLPOOL REFRIGERATOR WRX735SDBM00 Found ice bin full, tested auger, good, tested ice dispencer, good, checked temps, good, unit working correct, op test ok; , Job Cmpltd
Robert A.
WHIRLPOOL WASHER WFW86HEBW1 Ran diagnostics 9-1 long drain, ran drain and spin, cleared pump, ran test cycle, op test ok; Job Cmpltd,
Robert A.
MAYTAG DISHWASHER MDB4949SDZ0 , Found plug still in disposal, removed, op test ok; Job Cmpltd,
Gabriel P.
NTW4650YQ0 amana washer Replace suspension,ran diagnostics opt test ok,ran spin cycle opt test ok,leave water mat ; Job Cmpltd
Gabriel P.
AER6303MFB1 amana range Cc is to hot top corner ,check corner temp 183 f degrees ,calling tech line to verify if is normal ,Rf 7722732689 spoke joe he said they get that complain all the time,if gasket sealing properly and oven temperature is doing the job is normal to have heat in the side panel keep kids away from stove that’s what joe,explain customer ; Job Cmpltd
Corina B.
KRFF507ESS01 kitchenaid refrigerator CC that the water does not come out strong. When dispensing water it starts strong then trickles. Found the shut off as a saddle valve. Will need to replace the saddle valve with an inline valve.Will need a plumber. Optest ok. ; Job Cmpltd
Corina B.
KSDB900ESS2 kitchenaid range CC that the oven does not work. Talked to contractor and he said it has a 110v. I advised him it need a 240v line to run the oven. Will need an electrician. Optest ok. ; Job Cmpltd
Corina B.
GLFH17F8HWB frigidaire freezer CC that when opening the door the control and lights flicker. Checked the switch and wires good. Will need a control and switch. Called SM to order parts. Cust can install. ; ordrng 1 297235200 (CONTROL 10665) and 1 297243800 (switch 818), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
JGB650SEF1SS GE range CC that the middle burner does not light all the time and the clean self takes along time. Turned the burner on lights every time. Advised cust self cleans will put off a smell due to the heat. To clean the oven yourself instead of a self clean. Optest ok. ; Job Cmpltd FGHS2655PF4 frigidaire refrigerator CC that the ice comes out fast and crushed ice gets stuck. Ran a cube and crushed cubed ice got stuck. Cleared the dispenser with frozen chunks of ice. Dispensing correctly. Advised cust to clear ice bin every 10 days. Dispenser is closing. Optest ok. ; Job Cmpltd TH43297905 frigidaire dishwasher CC that there is water still in the bottom of the dishwasher. Found the drain hose lower then the sink. Raised drain hose above the sink. Started a cycle and then a drain. Unit drained. Optest ok. ; Job Cmpltd
Dan H.
WRF991BOOM01 WHIRLPOOL REFRIGERATOR Installed new deli user interface, op test good; Job Cmpltd
Corina B.
FFTR1814QS1 frigidaire refrigerator CC that the light does not work and ff is not cooling. Found the lightbulb is burnt, will need a new one. Removed he evap cover, good frost pattern. The drain hole is clear.. Optest ok; Job Cmpltd
Macaulay G.
MED5570TQ0 MAYTAG DRYER Replaced timer. Advancing and heating ok.; Job Cmpltd MGR8775AB1 MAYTAG RANGE Replaced control. All tested ok.; Job Cmpltd
Chad P.
KDFE104DWH2 KITCHENAID DISHWASHER Reinstalled sprayer, corrected gasket on disp and raised upper rack. Ran calibration. Op test ok. ; Job Cmpltd
Corina B.
FFEF3015LSM frigidaire range CC that the left front and the back right burners are not working. Found the terminal to both burners are burnt. Will need new terminals. Call SM to order parts. ; ordrng 2 316442300 (element)s and 2 5303935058 (TERMINAL BLOCK)s
Brian B.
WFE505W0HZ0 whirlpool range Replaced listed parts. Installed cord and tested unit. All functions normal. Op test ok.; Job Cmpltd
Brian B.
WTW8500DC4 whirlpool washer CC that machine is noisy. Ran diag, no codes.. ran service test cycle and tested agitation , drain pump and spin. all sounds are normal. All functions normal. Leveled machine. Op test ok.; Job Cmpltd
Brian B.
MMV4205FZ3 maytag microwave Replaced vent hood work light. Removed excess silicone caulking that was blocking receptacle. Advised customer that silicone bead is on every unit and it keeps bulb in place during shipping. Tested light. Op test ok.; Job Cmpltd
Dan H.
MVWB765FW1 MAYTAG WASHER Customer complaint that unit is not draining, confirmed, cannot remove agitator bolt to remove basket to clear debris from drain filter , unit needs new agitator, basket, gear case, tub, drain filter and screws; ordrng 1 W10512161 (TUB) and 1 W10752187 (BOLT) and 1 W10811956 (GEARCASE) and 1 W10811957 (BASKET) and 1 W10909670 (NUT) and 1 W11032711 (WASHER) and 1 W11161960 (AGITATOR ) and 2 WP90767 (SCREW)
Dan H.
WFG510S0AS2 WHIRLPOOL RANGE Customer complaint that unit shuts off by itself when baking, ran diagnostics no error codes found, started bake for 350 degrees , burner lit, after an hour burner stopped light, unit needs new dsi board, installed dsi board, op test good ; used 1 WPW10511278 (DSI BOARD)
Macaulay G.
WDF520PADB7 WHIRLPOOL DISHWASHER Dishwasher was not getting water. Found that contacts on wire to valve were not making contact all of the time. Repaired connections. All tested ok.
Macaulay G.
KDTE254ESS1 KITCHENAID DISHWASHER Replaced used interface. All tested ok.
Brian M.
WFW75HEFW0 Whirlpool Washer Cc unit not turning onCheck power at outlet, was okCheck power to control board, was okNo power send out from control boardNeeds control board replaced ; ordrng 1 W11201274 (CONTROL)
Chad P.
WRX735SDHZ00 WHIRLPOOL REFRIGERATOR Installed I.m. Unit cycled and called for water. Op test ok. ; Job Cmpltd
Brian M.
GX5FHTXVB05 Whirlpool Refrigerator Cc that water and ice not working Found getting water to inlet valve Found ice maker not completing harvest and water valve not opening when wTer is being called for Needs icemaker and water valve ; ordrng 1 D7824706Q (ice maker) and 1 WP12544124 (valve)
Chad P.
MVWX655DW1 WHIRLPOOL WASHER Found unit stored long fill fault and o.b. Fault. Found leveling leg backed up into base. Corrected leveling leg. Adjusted water supply and checked inlet. Now more water going to unit. Advised to use as normal. Op test ok. ; Job Cmpltd
Brian M.
MDB8959SFZ4 Maytag Dishwasher c that track is brokenFound right track broken Replaced using back stock OP TEST OK; used 1 W11259785 (TRACK ), and 1 W11259786 (TRACK )
Paul P.
WED7000DW2 Whirlpool Dryer Dryer not starting. Customer states they did not receive any parts. Found loose connections at moisture strip and also thermostat. Made sure all connections tight, checked components for continuity and ohm readings, all testing properly. After powering on, the Dryer would not go in to diagnostics, tested wiring, found door switch arm broken/faulty. Can manually engage door switch, and dryer operates. Reviewed information with Shawn. Found compatible 10569603 in stock, used door switch out of van stock. Tested dryer, now operating properly.; used 1 WPW10569603 (DOOR SWITCH)
Corey L.
MDE4658AYW Maytag Dryer Installed new bracket, found pulley on motor broke in half, the blower wheel is stripped, unit needs new motor and blower wheel; ordrng 1 56000 (blower wheel) and 1 WP2200376 (motor-drve)
Robert A.
JENN-AIR DISHWASHER JDB1100AWS Installed heater and control, ran diagnostic cycle, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
Chad P.
WRF555SDFZ03 WHIRLPOOL REFRIGERATOR Found cubes sticking together in twos or three from the mold causing them to hit the chopper blades when dispensing. Turned cube size down. Advised to use as normal. ; Job Cmpltd
Chad P.
NGD4655EW2 AMANA DRYER Noises an operations check normal. Op test ok. ; Job Cmpltd
Gabriel P.
MGDB880BW0 maytag dryer Cc not heating,open gas dryer found burn lent inside dryer,it mite of cause a fire,dryer needs all this burn parts replace,spoke to my senior tech,he let me know to take lots of pictures and let my part distributor the side on ordering the parts ,pls call customer wants figure out on parts
Gabriel P.
WRV986FDEM01 kitchenaid refrigerator Cc fan freezer being loud,found lots of ice on evap,steam out,also ohm out defrost element 31.7,ohm out evap fuse it had continuedy when I check for voltage to element there was no voltage ordering board
Brian M.
WED85HEFW0 Whirlpool Dryer Cc that room is getting hot and dust being thrown every where Found that dryer vent has popped off the back of unit Reattached vent to dryer OP TEST OK ; Job Cmpltd
Gabriel P.
WRF535SWHZ00 whirlpool refrigerator Found door warped where gasket seats in,need ordering new door,explain customer to call office when door arrives
Corina B.
KDFE104HPS0 kitchenaid dishwasher Replaced the drain hose. Optest ng. Found the pump and motor is leaking. Called SM to order part. ; ordrng 1 W11085683 (pump&motor)
Corina B.
WRS325SDHV00 whirlpool refrigerator CC that the unit is not cooling. Ff 65 fz 32. Tech sheet does not go with unit. Called tl Tbor file #7722730982 found correct tech sheet defrost does go into a defrost. He said the thermistor could have fallen off or is out of range. Unplugged unit to go back to
Brian B.
MFW2055DRM00 maytag refrigerator Replaced filter head and damper. Tested both, op test ok.; Job Cmpltd
Brian B.
CAE2795FQ0 whirlpool washer CC that machine won’t spin. Ran a drain and spin, machine did not spin. Checked lower components, all good. Checked for friction, none found. Reset power, ran calibration and auto test, machine now spinning. Ran drain and spin. Op test ok.; Job Cmpltd
Brian M.
WRT311FZDW01 Whirlpool Refrigerator Cc of no cool Found frost build all over evap Could not get unit to go into diagnostics 38.2 ohms on HeaterNeeds control board a thermistor ; ordrng 1 W11039790 (cntrl-elec) and 1 WPW10384183
Brian M.
WRT311FZDM01 Whirlpool Refrigerator Installed fan blade kit and steamed out freezer OP TEST OK
Corey L.
KBLS36FKB00 Kitchenaid Refrigerator Installed new evap motor with jumper, cleared ice/frost build up, op test good;
Dan H.
WEG515S0FS0 WHIRLPOOL RANGE Installed new cooktop and console, op test good , one knob is also broken, ordering knob, customer will install; ordrng 1 W11122869 (KNOB)
Corey L.
WRS965CIAE00 Whirlpool Refrigerator Installed parts, op test good; Job Cmpltd
Dan H.
MVWC555DW0 MAYTAG WASHER Customer complaint of grinding noise, confirmed, found hub broken, unit needs new hub; ordrng 1 W10528947 (HUB )
Dan H.
MEDB835DW4 MAYTAG DRYER Customer complaint that door is not closing, confirmed, found door latch had fallen into door, removed, no damage, reinstalled door latch, op test good
Dan H.
WTW8500DW0 WHIRLPOOL WASHER Customer complaint that unit doesn’t wash, it makes a bunch of noise, and the clothes aren’t clean, ran diagnostics found f7e5(shifter failure), f7e8(stator motor over temperature ), and f0e5(off balance) error codes
Dan H.
WRX988SIBM03 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 59 degrees, freezer section temperature at 28 degrees, found fresh food section evaporator frozen solid, cleared ice and moved thermistor to correct position, op test good ; Job Cmpltd
Macaulay G.
WRF535SWHZ00 WHIRLPOOL REFRIGERATOR Left refrigerator light was not coming on. Found that the wire to the light fixture was off. Reconnected wire. All tested ok
Macaulay G.
WGD6400SW0 WHIRLPOOL DRYER Thermal fuse was open. Replaced fuse from truck stock. All tested ok.; used 1 3392519 ([Alt for WP3392519) from stock, Job Cmpltd
Macaulay G.
MVWB980BW0 MAYTAG WASHER Found error F51. No blockages between tubs. Replaced rps sensor. All tested ok. Put mitigation mat under washer.; Job Cmpltd
Macaulay G.
WRF992FIFH00 WHIRLPOOL REFRIGERATOR Unit was not having beeping issue. Could not get issue to reoccur. All tested ok.
Macaulay G.
KSRP25QDWH00 WHIRLPOOL REFRIGERATOR All seals checked ok. No obvious air leaks. Found age fractures that are drawing in moisture. Also, ice maker liner is chipping and coming out in the ice. Replaced ice maker from truck stock.; used 1 4317943 (ICEMAKER)
Macaulay G.
MVWC565FW1 MAYTAG DRYER Dryer not turning on but is getting proper voltage but not turning on. Found thermal fuse was open. Replaced thermal fuse. All tested ok.; Job Cmpltd
Chad P.
MGDB765FC0 MAYTAG DRYER Installed belt and idler. Op test no good. Still noise. Isolated motor and ran it. Noise still there. Needs motor and belt replaced.
Chad P.
MVWB765FC2 MAYTAG WASHER Installed parts listed. Advised to use as normal. ; Job Cmpltd
Chad P.
MVWX655DW1 WHIRLPOOL WASHER Found unit dropping power in spin. Ran power from a different outlet. Unit ran correctly. Advised to have electrician check power supply. If issues continue to contact wpl back for service. ; Job Cmpltd
Chad P.
NTW4605EW0 AMANA WASHER Installed parts listed. Op test ok. ; Job Cmpltd
Chad P.
MER7765WW1 MAYTAG COOK TOP Installed parts listed. Op test ok. ; Job Cmpltd
Chad P.
MVWC565FW1 WHIRLPOOL WASHER Installed control. Ran calibration and service test mode. Op test ok. ; Job Cmpltd
Robert A.
WHIRLPOOL WASHER WTW7500GC0 Ran diagnostics, f0e3 overloaded, started quick cycle, unit filled and adj, ran recal, op test ok; Job Cmpltd
Robert A.
WHIRLPOOL WASHER WTW8500DW0 Found f5e3, f5e2 lid lock failure, f2e1 stuck key, f6e2, comm error, reset connections, ng, needs lid lock, ui and controlCust to replace; ordrng 1 W10810403 (LATCH8946) and 1 W10812418 (CONTROL29404) and 1 W10861501 (UI22211), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Gabriel P.
WRF535SWHZ00 whirlpool refrigerator Found door warped where gasket seats in,need ordering new door,explain customer to call office when door arrives,Shawn ok it ; ordrng 1 W10571967 (frz door gasket (gr)) and 1 W10910835 (dor-fip)
Gabriel P.
KDTE504DSS0 kitchenaid dishwasher Cc complain there was a leak underneath,took cover off the bottom,the cover insulation was soaking wet found drain hose loose clamp wasn’t in all the way also dishwasher was tilt level legs,ran diagnostics,opt t3st ok leave water mat,; Job Cmpltd
Robert A.
KITCHENAID RANGE KSEG700ESS0 Ran diognostics f2e0 key pad disconnected, checked connections, crack on control, needs key pad, ribbon cable and control; ordrng 1 W10915661 (CONSOL) and 1 W11025616 (RIBBON CABLE) and 1 WPW10453975 (CONTROL), schdld next appmnt for 8/21 TUE !, .+
Gabriel P.
FFHS2611LBLA frigidaire refrigerator Cc complain is making ice slow and water dispenser is pouring little bit of water,customer replace new filter ,checked voltage to icemaker 120 bad ice maker found ice freeze up in arm of icemaker maybe it over work the ice maker also found water line inside fridge crack is leaking water underneath for that reason leave water mat ; ordrng 1 218976409 (tube) and 1 241798231 (ICEMAKER )
Gabriel P.
MVWB850YW0 maytag washer When I took hoses of I put then back on the same the customer cousin install then switch them for customer and show her how to run washer ; Job Cmpltd
Corina B.
WTW4616FW1 amana washer CC that there is a loud thump when it runs. Ran diag F5E3 – LID UNLOCK FAULT, checked the latch, good. Ran a rinse and spin, no noise. Optest ok.; Job Cmpltd
Corina B.
WRS571CIHW00 whirlpool refrigerator CC That there is food freezing on the left hand side of the ff. Checked temps 41*-43* at different shelves. Checked the side wall 34*.. Checked gaskets, good. Checked damper, open and closes, good. Replaced the thermistor from t/s. Optest ok
Corina B.
KDTE104ESS2 kitchenaid dishwasher CC that the unit does not wash. Ran diag 6-4- Float Switch Open. Reset the float switch. Ran a calibration. Advised cust to run the hot water in the sink before starting the dishwasher and to clean the filter once a month . Optest ok.
Corina B.
KRMF706ESS01 whirlpool refrigerator Not the right drain tube. Called SM to order part. ; ordrng 1 W11084807 (extension)
Brian B.
MVWB765FW0 maytag washer CC of LF error code. This is a long fill error. Ran diag and tested hot and cold water. After 20 minutes, hot valve broke down. Will need new water valve. Customer paid dep. office to order part
Brian B.
WRB322DMBW00 whirlpool refrigerator Replaced damper. Tested damper, op test ok.; Job Cmpltd
Brian M.
WRS325SDHZ00 Whirlpool Refrigerator Cc that things are freezing Customer had temps on both setting on high Adjusted temps to normal Advised to give it 48 hours ; Job Cmpltd
Brian M.
KUDS30IXWH7 Kitchenaid Dishwasher Installed harness and water valve OP TEST OK no good Control is getting power but not sending out Needs control board and ui ; ordrng 1 W11035586 (cntrl-elec) and 1 WPW10500173 (panel-cntl)
Corey L.
MVWC200XW3 Whirlpool Washer Customer complaint lid lock just flashing only drain and spin works, found lid lock light flashing, tested lock, lid lock not responding to diagnostics tests, lid lock failed, replaced with ts lid latch, op test good; used 1 W10404050 (LATCH) from stock, Job Cmpltd
Corey L.
WFG505M0BS0 Whirlpool Range Customer complaint bake not working, confirmed, ignitor glowing but did not lite burner, ignitor failed, replaced ignitor with truck stock ignitor, heated to 350, op test good; used 1 12400035 (IGNITER)
Brian M.
KBFS25EWMS5 Kitchenaid Refrigerator Cc of no cool Ff 67 Fr 66Found no frost pattern on evap Compressor and condenser fan running Could not tap system but amp draw on compressor was less than 1 amp ; ordrng 1 W10507884 (compressor45388) and 1 W10874836 (endcap 1747) and 1 WPW10143759 (dryer1709) and 1 WPW10317014 (evaporator20044),
Corey L.
MDB4709AWB1 Maytag Dishwasher nstalled control, op test good
Corina B.
WTW4880AW0 whirlpool washer CC that the unit does not go into a spin. Ran diag fault codes. F7E5 – SHIFTER FAULT, F7E6 – MOTOR FAULT, F2E3 – ran an auto test, would not spin. Found the shifter is not finding home position. Replaced the actuator from t/s. Ran a calibration. The hot water was not entering the unit, found its from the water line. Will need a plumber. Optest ok
Brian B.
WRSA15SNHZ whirlpool refrigerator Checked temps, 20 freezer, 52 ff .. too warm... found machine not defrosting. Placed into diag and turned on heater. Heater not on.. removed evap cover and found heater connector unplugged. Reseated heater, machine now defrosting at 600 watts. Used steamer to clear ice..Optest ok.; Job Cmpltd
Brian M.
WMH32519HV1 Whirlpool Microwave Installed mounting nut OP TEST OK
Brian M.
FGHC2331PFCA Frigidaire Refrigerator Cc of no cool Found unit powered on but not running Reset power to to fridge Unit started to cool Frost pattern shown OP TEST OK
Brian M.
MVWX655DW1 Maytag Washer Cc that agitator not staying on Ran test cycle OP TEST OK Found wash plate gear stripped out Needs wash plate and cap replaced ; ordrng 1 W10902814 (washplate) and 1 W11050804 (cap)
Paul P.
WMH32519HZ3 Whirlpool Microwave
Corey L.
AFI2539ERM00 Amana Refrigerator Customer complaint of freezing temps in fridge, confirmed ff temped at 22, and frz -9, settings were at the recommended settings, air baffle working, thermistor is good, unit needs new control, adjusted temps to 44 in ff and 4 in frz to help bring temps up until tech returns; ordrng 1 W11035752 (CNTRL)
Corey L.
WRT311FZDB00 Whirlpool Refrigerator
Corey L.
NTW4516FW2 Amana Washer
Arthur V.
CROSLEY WASHER VAW3584GW1 Ran diagnostics. Getting a f8e1 error. Long fill no fill. Found issue is with customer water supply. Cold water just trickes in. If tub is not filled in a set time control thinks its overflowing and drains the tub. Cust needs a Well person to repair her pressure issue. ; Job Cmpltd,
Arthur V.
WHIRLPOOL RANGE WFE550S0HZ0 Found marks on top are meant to be there. The comkaint was not about the oven door it was about marks to the top. Found top trim discolored and needs replaced ; ordrng 1 W11096161 (TRIM STAINLESS), schdld next appmnt for 8/22 WED !,
Arthur V.
WHIRLPOOL REFRIGERATOR WRX986SIHZ00 Found ice cube entry point with the gasket deformed. straightened out now it is sealing Talked to Joel file number 7722723308. Cust getting a snall amount of condensation at the top of the freezer door gadkt. Raised front legs so there would be a more positive door closing Customer to monitor. ; Job Cmpltd,
Robert A.
KITCHENAID RANGE KSEG700ESS0 Ran diognostics f2e0 key pad disconnected, checked connections, crack on control, needs key pad, ribbon cable and control; ordrng 1 W10915661 (CONSOL) and 1 W11025616 (RIBBON CABLE) and 1 WPW10453975 (CONTROL), schdld next appmnt for 8/21 TUE !
Robert A.
KITCHENAID REFRIGERATOR KBFS20ETWH00 found crack in drain pan, needs drain pan; ordrng 1 WP12579803 (DRAIN PAN7727), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $161.85 CC Ref # 1213883534, schdld next appmnt for 8/22 WED !
Gabriel P.
WRX735SDBM00 whirlpool refrigerator Replace icemaker and harness,opt test ok; Job Cmpltd
Gabriel P.
MVWB850YW0 maytag washer Water hose was hook in correctly,I started machine to see where it was leaking and didn’t find no leak,so I drain the water out and find out the water that was draining out was coming back of the wall like if was something clogging the pipe inside the wall told need a plumber,I also found some kind of metal net wrap up the drain took it of and drain it again,opt test ok ; Job Cmpltd
Gabriel P.
WRF540CWBW01 whirlpool refrigerator Cc no cooling,came fridge working good customer said they press a button a started working,check gasket on all doors,fan on evap working fine,explain customer how machine works ,also change settings on temp it 6 degrees change to manufacture settings 0 degrees,opt test ok
Gabriel P.
MVWB850YW0 maytag washer Cc is not filling,she just move in house was built new her appliance were working then stop filling water,ran diagnostics,disconnected hose blow through valve connect the hoses back and boom everything started functioning correctly,opt test ok
Corina B.
JCD2389GTB jennair refrigerator Replaced the thermostat. Optest ng. Found the thermostat is open. Will need a new thermostat. Called SM to order part. ; ordrng 1 61005438 (temp control)
Corina B.
JDB4000AWB jennair dishwasher Found the panel screws to the UI are broken. Used 2 screws to reattach the latch. Advised cust the handle to the dishwasher is staying up due to the panel being broken. Optest ok
Corina B.
KOCE500ES01 kitchenaid microwave/oven Replaced the glass and vacuumed the broken glass. Optest ok
Macaulay G.
WDP370PAHB0 WHIRLPOOL DISHWASHER Replaced valve and control. All tested ok.; Job Cmpl
Corina B.
MVWB765FW2 maytag washer Cust showed, pop, sent. CC that there is a grinding sound in a delicate wash. Cust has a video. Checked the agitator and the rotor and stator, tight. Ran manual test could not hear the noise ran and auto test, found the agitator slipping. Will need a new agitator. Called SM to order part; ordrng 1 W11161960 (AGITATOR )
Macaulay G.
LHA5800 WHIRLPOOL WASHER Tested washer. It is leaking from the gear case and drain pump. Washer would need gear case, drain pump, and belt to start with. Unit is very old, so taking things apart on this rusted washer, would likely break other components. Also, there are no parts at all available for their washer. It was purchased in 1980. Called AHS to inform them of my findings.. ; Job Cmpltd
Brian B.
WDT710PAHB1 whirlpool dishwasher Replaced pump.. machine will need drain hose and filter. Office to order. Lowes will install, no return visit.; ordrng 1 8269144A (drain hose) and 1 W10872845 (FILTER)
Dan H.
WRF954CIHM00 WHIRLPOOL REFRIGERATOR Customer complaint of humming noise and doors are uneven, leveled unit, no unusual noises heard, unit is operating as designed ; Job Cmpltd
Brian B.
KRFC300EBL01 kitchenaid refrigerator Found Icemaker not making ice. Water pressure to machine is good. Checked temps. 2 freezer, 39 ff, good. Jumped I/m , not running, 120v to unit. Will need new I/m. Replaced from t/s. Op test ok
Dan H.
PYE2200AYW MAYTAG DRYER Customer complaint of loud thumping noise, confirmed, found rollers worn, unit needs new rollers; ordrng 2 WP31001096 (RLLRS )
Brian B.
WRS315SDHZ00 whirlpool refrigerator CC that ff section not cold enough.. checked temps, 41 ff, 4 freezer.. adjusted damper to max open and adjusted temp control to coldest setting. All functions normal. ; Job Cmpltd
Chad P.
FGES3065PBG FRIGIDAIRE RANGE Ran bake. Found oven prompting commands on its own. Membrane is separating from the console. Needs console and membrane replaced at the same time. ; ordrng 1 139059401 (panel assembly) and 1 5304503758 (CONTROL)
Brian M.
JJW2730WS02 JennAir Wall Oven Cc that unit shot fire after making a boom sound Found convection cover with whole in it removed Found convection element burnt out Took pics Needs convect kit ; ordrng 1 WPW10186795 (baffl-conv) and 1 WPW10213813 (fan-convct)
Corey L.
WRT3L1SZYB01 Whirlpool Refrigerator Customer complaint refrigerator section not cooling, confirmed ff temp at 58, frz 9, evap fan is not running, evap fan is getting power, evap pan is an ice block, found yellow duck bill style drip valve clogged with evap suction line cap and debris, cleared, cleared ice, replaced evap fan with ts motor, op test good, freezer door hitting ff dr when closing, removed the extra washer above ff dr to bellow frz dr, op test good; used 1 WP2315539 (MOTOR-EVAP)
Dan H.
KFDD500ESS02 KITCHENAID COOK TOP Installed new burner head, op test good ; Job Cmplt
Brian M.
WCVH6260FWW GE Washer Cc that unit will not spin or drain and with 1 min left unit will not shut off just keeps running Ran diagnostics found no errors Checked for correct board programming Ran manual test for drain spin and fill all functions operating as normal Ran test cycle of 18 min OP TEST OK
Paul P.
MVWC415EW1 Maytag Washer Ran washer through trouble codes and diagnostics. Found F7E5 shifter fault and F5E3 lid unlock faults. Tested shifter and found ohms out of range, below 2k ohms. Replaced actuator FROM TRUCK STOCK, ran calibration and test modes, washer now operating properly.; used 1 W10913953 (ACTUATOR) from stock, Job Cmpltd
Dan H.
WRF560SEYM02 WHIRLPOOL REFRIGERATOR Installed new tracks and thermistor, op test good ; Job Cmpltd
Chad P.
JDB1250AWR WHIRLPOOL DISHWASHER Found riobbon cable shorted. Needs console replaced. Requesting morning for install please. Also wants clip for lower rack. ; ordrng 1 6-919765 (panel-con) and 1 WP99003003 (CLIP)
Arthur V.
WHIRLPOOL RANGE WFE550S0HZ0 Found marks on top are meant to be there. The comkaint was not about the oven door it was about marks to the top. Found top trim discolored and needs replaced ; ordrng 1 W11096161 (TRIM STAINLESS), schdld next appmnt for 8/22 WED !
Robert A.
CROSLEY WASHER CAW9352EW2 , Found unit not locking. Needs latch. (Used my truck stock on a previous job); ordrng 1 W10838613 (latch), schdld next appmnt for 8/22 WED !,
Robert A.
WHIRLPOOL DISHWASHER WDF530PAYM7 , Found pump just humming, replaced, ran diognostic cycle, op test ok; used 1 WPW10348269 (PUMP-DRAIN) from stock, Job Cmpltd,
Robert A.
WHIRLPOOL DRYER WET4027HW0 Found outlet not wired correctly, l2 and c reversed, need an electricion to correct power; Job Cmpltd,
Gail V.
KBFS22EWMS5 KITCHENAID REFRIGERATOR Customer complaint of ice build up in freezer section, Found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good , part is covered per special project S38253; used 1 W10619951 (TUBE-DRAIN)
Macaulay G.
WTW5000DW1 WHIRLPOOL WASHER issue with water level not adjusting per cycle. Calibrated and tested, still not filling more than normal amount.; ordrng 1 W11116590 (cntrl-elec)
Chad P.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Installed evap fan and air tower. Op test ok. ; Job Cmpltd
Brian M.
110.72702101 Kenmore Dryer Cc of no heat Found thermal fuse open Used truck stock OP TEST OK Advised on cleaning out vent or issue might happen again ; used 1 WP3392519 (THERMAL FUSE1540)
Corey L.
WDT750SAHZ0 Whirlpool Dishwasher Installed new sump assembly, op test good;
Brian M.
WTW5000DW Whirlpool Washer Cc that unit is leaking Found water seeping from drain pump in between the plastic housingDrain pump clear of Debris Needs new drain pump ; ordrng 1 WPW10581874 (pump-water)
Brian M.
110.67741600 Kenmore Dryer Cc that unit will not start Found thermal fuse Open Replaced using truck stock OP TEST OK ; used 1 WP3392519 (THERMAL FUSE1540)
Brian M.
GW397LXUS05 Whirlpool Range Cc long pre heat Found igniter getting power but less than 9 amps in 50 sec Needs igniter Used truck stock Ran 2 bake test OP TEST OK ; used 1 12400035 (IGNITER5299)
Corey L.
WED75HEFW1 Whirlpool Dryer Customer complaint dryer does nothing after touching start button, confirmed unit only turns power light on, ran diagnostics found f2e1 stuck key, and f4e4 L2 low voltage, had customer cycle breaker, breaker was tripped, op test good, customer said there was a power outage a few days ago; Job Cmpltd
Corey L.
Whirlpool Range , Installed new part, op test good; Job Cmpltd
Gabriel P.
PSS29NGNABB GE refrigerator Fridge is functioning correctly,explain customer how machine operates
Corina B.
MAH4000AWW maytag washer Ret he water valve. Optest ok; Job Cmpltd
Brian B.
MVWB880BW0 maytag washer Machine leaking from right front corner. Ran co test cycle. Water leaking from under top tub ring.
Brian B.
WRF991BOOM01 whirlpool refrigerator Removed Freon. Replaced dye filter. Evac to 30”. Recharge 5.5 oz Freon. Replaced boards. Set temps. Monitored, op test ok. Brought back core.; Job Cmpltd
Chad P.
PFCS1NJWASS GE REFRIGERATOR Found freezer light flashing. Tightened build. No issues with drawer found op test ok.
Dan H.
ADB1400AGS1 WHIRLPOOL DISHWASHER Customer complaint that unit leaves black film all over dishes and rack, confirmed, ran test cycle, no error codes, unit completed test cycle all components working properly, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
Chad P.
WED75HEFW1 WHIRLPOOL DRYER Found blower vibrating. Removed housing and adjusted. No change. Needs blower replaced. ; ordrng 1 WPW10211915 (BLOWER WHEEL)
Dan H.
MDB7749SBM2 MAYTAG DISHWASHER Customer complaint that unit is not starting, confirmed, found several dead keys, stuck key test shows control is good, unit needs new user interface ; ordrng 1 W10811169 (user interface )
Brian M.
WRS325SDHZ00 Whirlpool Refrigerator Cc that unit does not dispense ice Found ice dispenser motor frozen Removed motor and defrosted Ice dispenser OP TEST OK
Chad P.
WRF535SMBM00 WHIRLPOOL REFRIGERATOR Confirmed there this is a gap in the seal. Replaced door. No gap. Op test ok
Brian M.
MVWX655DW1 Maytag Washer Installed tub Ran auto test Did not place water mat unit is in basement next to drain OP TEST OK
Gabriel P.
MVWC425BW1 maytag washer Cc does nothing,ran diagnostics error code f7e1 basket speed fault,look underneath found a bone stuck by motor took pic,need to replace motor shaft and pulley customer request Gabriel to come back and install ; ordrng 1 W10721967 (drive pulley 3670) and 1 W10832724 (drive motor 18246), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
NTW4516FW2 amana washer Cust showed pop, sent pic. Replaced the agitator. Optest ok. ; Job Cmpltd
Gabriel P.
WFE515S0EW1 whirlpool range Replace part listed,opt test ok, also test it it was good ; Job Cmpltd
Gabriel P.
NTW4516FW2 amana washer Drain hose is crack,ordering new ,ordrng 1 W11244231 (DRAIN HOSE)
Gabriel P.
KUDP01FLSS0 kitchenaid dishwasher cc dish does nothing fuse was open replace fuse from truck stock ,ran diagnostics opt test ok; used 1 8193762 (FUSE) from stock, Job Cmpltd
Corina B.
MVWX655DW1 maytag washer Cust showed pop, sent pic. CC that the unit keeps running a rinse and spin. Found the extra rinse and fabric softener on. Turned the extra rinse and fabric softener off. Ran a rinse and spin. Advised cust to use 1-2 tablespoons of he detergent and 6-7 bath towels. Found the hot and cold water lines are incorrect, switched hose. Optest ok.; Job Cmpltd
Corina B.
WFG505M0BS3 whirlpool range Replaced the spark module. Optest ok. ; Job Cmpltd
Corina B.
GEW9250PW0 whirlpool dryer CC that the unit does not turn on and the control is dim. Unit does not turn on. Checked fuses, good. Will need a new control and UI
Brian B.
GFE29HGDHBB GE refrigerator Checked temps , 49 ff, 2 freezer, per ser pointer, replace ff fan motor and update software. Called GE TL, He said they have an updated fan motor wr60x29099, this motor does not require a software update
Dan H.
WRT311FZDW01 WHIRLPOOL REFRIGERATOR Customer complaint that fresh food section is not cooling, fresh food section temperature at 75 degrees, freezer section temperature at 24 degrees, evaporator fan is running, compressor and condenser fan are running, good frost pattern on evaporator, found air channels frosted over, gaskets are sealing, installed new blade kit, op test good,; used 1 W10916494 (BLADE KIT)
Paul P.
MVWC555DW0 Maytag Washer Tested washer, not powering up. Tested power in to board connector, ok. Found loose connection at inlet to board. Tightened all connections, ran through diagnostics, washer is now working properly
Brian B.
WFW7590FW0 whirlpool washer C that machine won’t spin. Loud noise coming from back. Removed back of machine. Found rotor bolt had sheared off and center of rotor is torn out. Will need entire tub and basket assembly and new rotor.
Macaulay G.
MVWX655DW1 MAYTAG WASHER Unit was going off balance and had error for off balance load. Unit was not level and was rocking. Corrected leveling issues and ran calibration. All tested ok; Job Cmpltd
Corey L.
WRS325FDAM04 Whirlpool Refrigerator Installed auger motor, op test good; Job Cmpltd
Chad P.
WTW5000DW1 WHIRLPOOL WASHER Found lock stuck. Removed and replaced. Op test no good. Control energizes then turns off. Found pump shorted and took out control. Needs control and pump replaced at the same time. ; ordrng 1 W10876600 (PUMP) and 1 W11116590 (CONTROL ), used 1 W10838613 (LATCH)
Brian B.
JTP30SP1SS GE wall oven Found broiler shuts off after 2 minutes , and when bake is selected, cont ok starts out at 300. Ohmed out sensor from control . 1170 ohms, checks ok, will need oven control. Also advise replacing sensor at same time
Corey L.
MEDB765FW0 Maytag Dryer Installed parts, op test good; Job Cmpltd
Dan H.
LAT9757AAE MAYTAG DRYER Customer complaint that unit is leaking and making loud noises, unit is leaking passed tub seal, grinding is coming from transmission, transmission requires special tool to replace that us no longer available, unit cannot be repaired ; ordrng 1 6-2095720 (SEAL KIT) and 1 6-2097750 (TRANS )
Dan H.
FFHS2611LB4 FRIGIDAIRE REFRIGERATOR Installed new ice maker, op test good ; Job Cmpltd
Arthur V.
KITCHENAID REFRIGERATOR KRMF706ESS01 Replaced UI board. All selections now working. Op test good.
Dan H.
NED4655EW1 AMANA DRYER Customer complaint that unit is not starting, motor just hums, confirmed, found water marks inside unit customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line
Macaulay G.
MVWX655DW1 MAYTAG WASHER Control is receiving power but not doing anything. Office to order control.; ordrng 1 W11116592 (cntrl-elec)
Macaulay G.
WRV986FDEM01 KITCHENAID REFRIGERATOR Found no refrigerant leaks. All tests ok. Both compartments are down to proper temperature.
Macaulay G.
WTW8040DW4 WHIRLPOOL WASHER Unit not draining. Removed foreign objects from drain pump. Unit drains properly now. All tested ok
Chad P.
WRB322DMBM00 WHIRLPOOL REFRIGERATOR Cc that unit frosted all over in the freezer section. Unit has since recovered. Forced a defrost. Defrost is working. Advised on door operations. Cc that at times the ff air intake will develop a bit is frost. Advised this is normal. Advised to monitor. Op test ok. ; Job Cmpltd
Chad P.
MVWC565FW1 MAYTAG WASHER Found unit stored basket sensor fault. Found cap crushed. Needs cap and shifter replaced at the same time. ; ordrng 1 W10913953 (SHIFTER) and 1 W11158831 (CAP)
Brian M.
KRFF507ESS00 Kitchenaid Refrigerator Cc of low cool Removed evap cover found ice build up again Ran test 1 and 2 both thermistors are working Called whirlpool hey advised me to replace evap cover because of broken tabs And to run test 4 to verify that the 3 way valve is functioning properly Ran test 4 step 4 fridge frosted only and fan ran, step 5 freezer frosted and fan ran only ... 3 way valve OP TEST OK Ordering new evap cover ; ordrng 4 WP67006908 (screw)s and 1 WPW10501260 (cover-evap)
Paul P.
ART104TFDW00 Whirlpool Refrigerator Inspected refrigerator, found door, top and bottom brackets, thimble, screw and door need replaced. Did not set down mitigation mat, refrigerator has no seal, unplugged.; ordrng 1 LW10570557 (dor-fip) and 1 WP2183003 (thimble) and 2 WP2183805 (bracket)s and 1 WP488921 (screw)
Paul P.
GB2SHDXTQ00 Whirlpool Refrigerator Performed all service checks on refrigerator. Found FF section at a general temperature of 44 degrees, did diagnostic performance adjustment to 7, to allow better cooling performance in the FF section. Freezer section reading at -2 to 4 degrees, customer prefers temperature to be slightly higher, set diagnostic setting for FZ section to 4, to allow a slightly higher temperature in the FZ compartment. Refrigerator passes all other diagnostic and visual tests. Set down mitigation mat
Brian M.
KFIS25XVMS6 Kitchenaid Refrigerator Cc of unit not turning on Found front control board not functioning Front control boards controls the power on and off functions Customer had multiple power outages only thing functioning is lights Customer needs power board replaced Front control board is no longer available Sr 7722715154
Corey L.
KDPM354GPS0 Kitchenaid Dishwasher Customer complaint weld broke on rack, confirmed right side upper rack fell off at weld point, rh adjuster broken, needs adjuster; ordrng 1 WPW10546503 (adjuster)
Corey L.
WRF535SWHZ00 Whirlpool Refrigerator Customer complaint ice works sometimes, found ice in ice bin but not full, temp was 12 in frz, fans are running, Im cycled, advised customer to monitor ice production should fill bin in 72 hrs to call us Monday if bin is not full, then unit will need ice maker with harness; Job Cmpltd
Macaulay G.
WTW8040DW4 WHIRLPOOL WASHER Unit not draining. Removed foreign objects from drain pump. Unit drains properly now. All tested ok.
Chad P.
WRF560SEYM05 WHIRLPOOL REFRIGERATOR Installed rails. Op test ok. ; Job Cmpltd
Jeff M.
WHIRLPOOL WASHER WTW7300DW0 The unit had a off balance code and I cleaned the code unit op tested good.; Job Cmpltd,
Arthur V.
GE WASHER GTW330ASK0WW Found unit not going into spin. Unit will not lock. Called techline talked to Denny. Unit has several error codes. 2 lid lock errors and 3 pressure sw errors. Ran complete test and everything functions properly. Cleared error codes and was told by Denny that there is a service pointer out about flashing in the air port on the side of the tub. Removed hose and reamed out port with a 1/16 in drill bit as described. Retested unit unit locking and spinning now ; Job Cmpltd,
Dan H.
MVWB765FW1 MAYTAG WASHER Customer complaint that unit is not draining, confirmed, drain pump is not pumping out, drain pump is recieving 120vac , unit needs new drain pump , installed new drain pump, op test good ; used 1 W10876600 (PUMP-WATER) from stock, Job Cmpltd
Macaulay G.
GUD27GSSJ0WW GE STACKED WASHER/DRYER Replaced dryer timer. All tested ok.; Job Cmpltd
Corina B.
NTW4516FW1 amana washer Replaced the drive block and spaner nut. Ran a normal load. Optest ng
Chad P.
KFIS29BBWH00 KITCHENAID REFRIGERATOR Found water tank cracked. Needs tank replaced. ; ordrng 1 W11168758 (WATER RESERVOIR)
Arthur V.
FRIGIDAIRE REFRIGERATOR FGTR1845QF Installed new part unit op tested good ; Job Cmpltd,
Arthur V.
KENMORE WASHER WFW9400SW00 Installed new part unit op tested good cust had the new water hoses ; Job Cmpltd,
Jeff M.
WHIRLPOOL WASHER WTW7300DW0 Installed new part unit op tested good ; Job Cmpltd,
Chad P.
WED5200VQ0 WHIRLPOOL DRYER Found cutoff open. Element check good. Replaced thermal cutoff. Op test ok
Arthur V.
WHIRLPOOL DRYER WED7500GW0 Found motor and blower wheel rubbing making noise customer is concerned with. Need to replace motor and blower wheel blower housing and clamp Used sbwebb for pop ; ordrng 1 279787 (motor) and 1 W10888146 (housing) and 1 WPW10121316 (clamp) and 1 WPW10349492 (wheel), schdld next appmnt for 8/20 MON !,
Arthur V.
GE REFRIGERATOR DFE29JSDGSS Called techline charles —- ran diagnostics getting three fan errors every one except fresh food fan motor. Erors state happened 1 time 8 days ago. Charles said to replace main bd and fresh food fan motor. Talked to SM. Fan motor showing not available. Subs to a kit that has been discontinued. Shawn to submit to NEW Someone to contact customer within 7-10 business about availability of getting part. Reschedule for 10 days out. ; ordrng 1 WR55X30452 (MAIN BD ) and 1 WR60X26866 (FRESH FOOD FAN MOTOR ), schdld next appmnt for 8/27 MON !
Robert A.
WHIRLPOOL REFRIGERATOR WRF560SEYB05 Found damper making noise, needs damper; ordrng 1 W11087463 (DAMPER), schdld next appmnt for 8/20 MON !,
Robert A.
WHIRLPOOL MICROWAVE WMH31017HZ0 Outlet and power correct, tested unit several times, unable to duplicate, ran diognostics, good, checked connections on cb and switches, good, talked w/cust, no messages in disp, tested unit again, op test ok, cust to watch; Job Cmpltd
Robert A.
KITCHENAID REFRIGERATOR KFIS29BBWH00 Checked and reset connections, ran test 57, good, ran test 45, good, unit cycled and filled, op test ok; Job Cmpltd,
Corey L.
LTE5243DT3 Whirlpool Stack washer and dryer Customer complaint washer unbalanced, basket and agitator moved freely, unit is level, started spin cycle, unit spun did not seem off balance, unable to duplicate the problem, unit is operating as designed, also dryer not heating, confirmed dryer not heating, found thermal fuse open, replaced with customer supplied fuse, op test good, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent ; Job Cmpltd
Gabriel P.
MVWB765FW0 maytag washer Cc that when it fills it take a while to change to wash,ran diagnostics error code f0e5 off balance load,f8e1 long fill ,clear all codes ran test 52 calibration and test 51 auto also test 1 and for valve water pressure notice pressure is not as strong it could be a cause of the long fill ,test 51 and 52 all pass ,also explain customer when she has unbalance load to pause machine and arrange clothes,leave water opt test ok ; Job Cmpltd
Gabriel P.
79094142310 kenmore range Cc oven temperature heating,heating high 400 degrees when it set to 325,explain customer the oven cycle on and off and is going to be up high a little,also change temp calibration down to-10 to make customer happy ; Job Cmpltd
Corina B.
KUDC10IXWH8 kitchenaid dishwasher CC that the unit will not start. Unit started up, found moisture getting on the control and UI. Will need a new control and UI