We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Amherst, OH 44001
Gabriel P
Job Details:
05/17/2022
"Need heater and arm ordering,the heater is out of stock office reach customer wants part found ; ordrng 1 W10518394 (Heater) and 1 WPW10491331 (Arm)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Parma Heights, OH 44130
Manny
Job Details:
05/17/2022
"Replaced pump motor and heater, opt test ok"
We serviced a
KENMORE REFRIGERATOR
Model 596.79142992
Near Westlake, OH 44145
Marie V
Job Details:
05/17/2022
Cc that the unit was not cooling and that they set the thermostat to 7 and now is cooling. Took temps fresh food section is at 36* and freezer at -7*. Full frost pattern on freezer. Unit will need new thermostat. Is in the control damper. Part is not longer available.; ordrng 1 R0161050 (Damper thermostat)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chagrin Falls, OH 44023
Brian M
Job Details:
05/17/2022
Installed sump assembly OP Test Ok
We serviced a
GE DISHWASHER
Model GSD4060V00SS
Near Cleveland, OH 44114
Jason N
Job Details:
05/17/2022
"Installed inlet water valve. Ran wash test, no leaks. Op test good."
We serviced a
WHIRLPOOL WASHER
Model LSQ9659PW0
Near Wickliffe, OH 44092
Joe O
Job Details:
05/17/2022
"Cc: not workingFound motor will not start. Pulled drain pump. Motor still not starting. Motor spinning with assistance. Needs motor, coupler, and capacitorCustomer does not want to repair at this time ; ordrng 1 WP8529935 (motor-drve) and 1 285753A (coupling,motor) and 1 WP8572720 (stater capacitor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR COOKTOP ELE
Model JED3430GS01
Near Pepper Pike, OH 44124
Joe O
Job Details:
05/17/2022
Cc: blower speed not adjustingBlower is quiet. Pulled blower vent. Found blower speed is adjusting. Advised customer unit is just not excessively loud so its hard to tell with vent attached. Op test okCustomer showed pop
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS04
Near Aurora, OH 44202
Brian M
Job Details:
05/17/2022
"Installed all parts still same issue Installed older inverter Called whirlpool they advised to replace oven control unit Sr#7733677138Refund inverter cost to help on control cost Not in stock office to schedule ; ordrng 1 W11097386 (cntrl-elec), used 2 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Brecksville, OH 44141
Jason N
Job Details:
05/17/2022
"No refrigerant in system to recover. Hooked up nitrogen and pressure tested system. System held 140 psi, no leaks found on joints or evaporators. Held for 15 minutes, no decay of pressure. Installed compressor and filter drier. Pulled vacuum on system to 29 in/hg. Recharged system with 4.5oz of r 134a. Low side stable at 0psi, good heat on condenser. Freezer section starting to cool. Advised customer to allow 24 hrs for both sections to return to desired temperatures. Op test good."
We serviced a
SAMSUNG DRYER
Model DVE45R6300V/A3
Near Aurora, OH 44202
Brian M
Job Details:
05/17/2022
"Cc unit not starting Found motor locked up will Not spin Needs motor assembly ; ordrng 1 DC93-00101N (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Kent, OH 44240
Brian M
Job Details:
05/17/2022
Installed valve OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Kent, OH 44240
Brian M
Job Details:
05/17/2022
Cc no cool Found compressor extremely loud Needs compressor and filter drier Has warranty for 5 years on sealed system ; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Eastlake, OH 44095
Dan H
Job Details:
05/17/2022
"Recovered refrigerant, installed evaporator and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.27oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10890290 (Lokring), 1 W10891056 (Lokring), 1 W10890131 (Lokring), and 1 W10890126 (Lokring) from stock"
We serviced a
GE WASHER
Model GHWN4250D2WW
Near Willoughby, OH 44094
Dan H
Job Details:
05/17/2022
"Installed new control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVT01
Near Chagrin Falls, OH 44023
Jason N
Job Details:
05/17/2022
"Recovered refrigerant. Installed compressor and uv dye filter drier from truck stock. Pulled vacuum on system to 29 in/hg. Recharged with 5.3oz. Of r134a. Low side stable at 1 psi, good heat on condenser, unit starting to cool. Advised customer to allow unit to return to desired temperatures before restocking. Op test good."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM1
Near Solon, OH 44139
Corina B
Job Details:
05/17/2022
CC that the unit has a dent and the ui is cracked. Confirmed. Found the new door damaged and the ui is also. Will need a new ui and door. Office to reschedule appointment. ; ordrng 1 W11579514 (Panel) and 1 W11579550 (Console) and 1 W11579566 (Insert)
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS3
Near Chardon, OH 44024
Jason N
Job Details:
05/17/2022
"Installed control board and hood lamp. Tested light operation, all levels tested good. Op test good."
We serviced a
GE DRYER
Model GTD72EBSNOWS
Near Mentor, OH 44060
Dan H
Job Details:
05/17/2022
"Customer complaint that unit is not heating, confirmed, element, thermal fuse, thermal cut off, thermostat, and thermistors all good, control sending 120vac to motor, motor is not sending the other 120 vac to element, unit needs new motor, customer does not want repair at this time; ordrng 1 WE49X28295 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Ravenna, OH 44266
Brian M
Job Details:
05/17/2022
"Cc unit not functioning Found several errors F6 E2 F6 E3 F2 E1 Will need user interface and main control board Also error for lid lockWill need lid lock; ordrng 1 W10812418 (cntrl-elec) and 1 W10838672 (console) and 1 W10861642 (latch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB750YW0
Near Aurora, OH 44202
Brian M
Job Details:
05/17/2022
"Cc unit is loud when spinning and its no longer making noises at end of cycle and selections Needs bearing kit, washplate, tub hub and control Control NLA ; ordrng 1 W10435302 (bearing) and 1 WPW10357576 (washplate) and 1 W10820039 (hub) and 1 W10394229 (cntrl-elec) and 1 W10396161 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Chagrin Falls, OH 44023
Corina B
Job Details:
05/17/2022
"CC that the ice is slow, doors not level. Confirmed. Ff 42 Fz 20-10. Control has 4 lights on. Set the control to the recommended setting. Water pressure is low. Takes about 15 seconds to fill an 8 oz glass. Cust has well water. Advised cust to change the filters in the system to see if its better pressure. Cycled the ice maker, filling. Leveled the doors. Opt test ok."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Lakewood, OH 44107
Angel
Job Details:
05/17/2022
Replaced control board tested unit. Opt test ok. Took core
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Solon, OH 44139
Corina B
Job Details:
05/17/2022
CC that the unit is not working. Confirmed. Found the drain hose kinked. Rerouted the drain hose. Filled and drained the unit several times. Unit is updated on the heater. Opt test ok
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elyria, OH 44035
Gabriel P
Job Details:
05/17/2022
"When arrive customer was outside walking dog and he allow me to work on unit early replace latch and start switch ran dryer it pass,opt test ok also customer would like to know if we can leave job open just incase I told him I will write it on notes"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Bay Village, OH 44140
Angel
Job Details:
05/17/2022
Cc that unit is leaking from underneath. Verified by running unit and it started leaking after a couple of minutes from the diverter it also had water calcium buildup all around and it was also leaking from the water supply line as well they will need wash pump replaced. Gave customer estimate and they said they will go shopping fir a new unit. Charged service call. ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Chagrin Falls, OH 44023
Brian M
Job Details:
05/17/2022
Cc no ice Found that I did not have plug all the way in Pushed plug in fan kicked on OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chesterland, OH 44026
Joe O
Job Details:
05/17/2022
Arrived. Customer stated no reason to tear unit apart for a small scuff and the unit is functioning.
We serviced a
JENN-AIR COOKTOP ELE
Model JED3430WS01
Near Mentor, OH 44060
Joe O
Job Details:
05/17/2022
"Cc: cooktop cracked, burners not working properlyCould not duplicate burner issues. Advised customer the burners work at different wattages. Crack in cooktop starts from blower hole in middle. Needs cooktopCustomer is contacting Jenn air to try to get coverage; ordrng 1 W10163206 (cooktop), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Mentor, OH 44060
Joe O
Job Details:
05/17/2022
Cc: not advancing in cycleFound error code f8e1(long fill) f5e3(lid lock fault). Found customers stand pipe is only about 8 inches tall. Advised customer on drain height. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near Mentor, OH 44060
Joe O
Job Details:
05/17/2022
"Cc: jumping on small loadsFound error codes f7e5(shifter fault). Ran auto test. Ran light cycle. Found unit making noise during fill. Vibration noise coming from gear case, gear case leaking oil, belt worn. Needs gear case, belt, and camCustomer does not want to repair at this time ; ordrng 1 W11132267 (gearcase) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5520SQ0
Near Mentor, OH 44060
Joe O
Job Details:
05/17/2022
"Cc: load size selections not workingFound load size selector is not functioning properly. Shutting off water prematurely. Switch sticking when selecting size. Needs water level switch; ordrng 1 W10339251 (switch,water level), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDF530PGM0WW
Near Mentor-on-the-Lake, OH 44060
Joe O
Job Details:
05/17/2022
"Cc: not washingRan test cycle. Wash motor is not starting. Found sump is receiving proper power. Wash motor started briefly. Stoped cycle. Restarted cycle. Wash motor not sprinting again. Checked for loose connection. No loose connection. Needs wash motor. Customer does not want to repair at this time ; ordrng 1 WD26X23258 (pump wash kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV220AEW/XAA
Near Mentor, OH 44060
Dan H
Job Details:
05/17/2022
"Customer complaint that unit is not heating, confirmed, found element open, unit needs new element ; ordrng 1 DC97-14486A (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KB12B
Near North Ridgeville, OH 44039
Marie V
Job Details:
05/16/2022
Replaced drain pump. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mentor, OH 44060
Dan H
Job Details:
05/16/2022
"Installed new thermistor, op test good"
We serviced a
WHIRLPOOL RANGE
Model WFG231LVQ0
Near Willoughby, OH 44094
Dan H
Job Details:
05/16/2022
"Customer complaint that right front burner is not lighting, confirmed found igniter broken, unit needs new igniter ; ordrng 1 WPW10209656 (Igniter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QDX05
Near Westlake, OH 44145
Marie V
Job Details:
05/16/2022
"Took pics of damage caused by water at the basement. Also took pics underneath unit, no water showing. At the basement I saw a water line thats dripping , do not know were that water is coming from. Took pics as well of water line. Showed cust."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Chagrin Falls, OH 44022
Corina B
Job Details:
05/16/2022
"CC that the unit does not start. Confirmed. Ran diag f11 no code. Will need a lock and main control. Office to reschedule appointment ; ordrng 1 W11574592 (Control) and 1 W11035628 (Latch), O-SMS tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Columbia Station, OH 44028
David R
Job Details:
05/16/2022
"Cc unit not cooling, ice build up in FZ evap. Found unit not going into defrost mode. Ran diagnostics, sensors show good. Heater is not coming on at all in diagnostics. Defrost sensor not working correctly. Ordering sensor harness, fuse, heater and control if needed. ** 2 job count, ice build up ; ordrng 1 W11581973 (Harness) and 1 WPW10384183 (Thermal fuse) and 1 W11546610 (Heater) and 1 W11558182 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lorain, OH 44052
Angel
Job Details:
05/16/2022
Cc that unit is making a buzzing or crackling sounds. Unit was in defrost mode when i arrived checked temps and freezer was at 12* and ff section was at 43* but in defrost mode left door opened to get unit to kick on and it started and explained to customer the buzzing sound shes heating is normal and it was coming from the compressor it was not loud just a sound she was not use to hearing from her old refrigerator and also went to the owners manual to show customer all the different sounds unit can make and why it makes the sound. Unit working as designed. Opt test ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Chardon, OH 44024
Joe O
Job Details:
05/16/2022
"Cc: fan noise, not coolingCustomer stated they unplugged unit for a couple hours, then unit started cooling again. Found temps in ff section at 43 degrees, freezer at 14 degrees. Found some ice build up under evap fan. Ohmed out heater circuit. Checked good. Could not duplicate issue.Built estimate for control. Advised customer to watch for frost build up. ; ordrng 1 5304498781 (board-main power), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0EH0
Near Avon, OH 44011
Gabriel P
Job Details:
05/16/2022
"Found bake heater shorted causing to burst flame and put a hole in oven drip pan and also burn the wires that connect to convection fan and heater and power cord took lots of pictures it was cause by a fail part s nothing that customer could do to prevent issue but customer going to fight for coverage his not paying for fix ; ordrng 1 W10779716 (Heater) and 1 W11527111 (Convect fan) and 1 W10777210 (Botton pan) and 1 W11134549 (Harrness main), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 110.65922401
Near Bay Village, OH 44140
Gabriel P
Job Details:
05/16/2022
"Found blower housing fuse open replace from t/s,opt test ok ; used 1 WP3392519 (THERMAL FUSE), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lorain, OH 44052
Angel
Job Details:
05/16/2022
Replaced dampers. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Sheffield, OH 44054
Marie V
Job Details:
05/16/2022
Cc that the freezer door will not close all the way on the left side. Confirmed.found screw for rail coming off. Not allowing rail to close all the way. Used steamer to clean up condensation inside freezer and on freezer fan. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPS2
Near Avon Lake, OH 44012
Marie V
Job Details:
05/16/2022
Replaced switch kit. Followed steps on paper that came with it. Tested unit. Op test ok
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Cleveland, OH 44135
Manny
Job Details:
05/16/2022
"Cc unit wont even click when set to bake or broil, found spark module not sending any power to igniters, replaced module with the pre id, set unit to bake to 350 unit heats with no issues, opt test ok"
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Ashtabula, OH 44004
Jason N
Job Details:
05/16/2022
"Installed cam, actuator and belt. Ran diagnostics, cleared codes. Ran auto test and calibration. No abnormal sounds heard. Started normal wash cycle then switched to drain and spin, no abnormal sounds heard."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Chardon, OH 44024
Jason N
Job Details:
05/16/2022
"Cc unit need updated heater element installedConfirmed unit will need updated heater element installed, original heater has brass bushings. Unable to uninstall unit, fit is too tight in cabinet space, flooring and cabinet trim will will be damaged. Customer stated he will remove top wood trim so unit can be uninstalled. Uninstalled unit, replaced heater element. Ran quick wash test, no leaks. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Garrettsville, OH 44231
Brian M
Job Details:
05/16/2022
Installed check valve and water valve Ran several cups of water did not see dripping Advised to watch
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS6
Near Columbia Station, OH 44028
David R
Job Details:
05/16/2022
"Cc unit grease on cabinet. Vent recently clean and checked out to outside. Called techline to document. If vents clean and unit is sucking in moisture, unit has filter up top in front, can clean. Make sure customer is using something to cover food in microwave but still chance of condensation and grease venting from in from above unit. Unit checks normal functions. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Chesterland, OH 44026
Joe O
Job Details:
05/16/2022
Cc: leaking from ice dispenser Found low water pressure to unit causing water to fill past ice tray. Unit hooked to ro system. Advised customer water pressure needs higher. Op test ok
We serviced a
WHIRLPOOL WALL OVEN
Model IBD650PXS00
Near Cleveland, OH 44111
Manny
Job Details:
05/16/2022
"Cc oven has a chemical smell, verified and unit does have a smell of burned cleaning products, found some burner powder on heating element, the powder smells like bars keeper friend, found the same powder on both cavities, customer stated that she does have bars keeper friend and that her dad was cleaning the range and maybe he tried cleaning the oven with it, ran bake to 350 no smells, advise customer to clean the oven with water and white vinegar to get rid of any smell, unit is working as designed. Opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Rocky River, OH 44116
Gabriel P
Job Details:
05/16/2022
Replace pump ran diagnostic test delete old error codes and ran auto test ..pass told customer she can throw old part away then she said isnt that our job to do told her no is not our responsibility to throw defective parts away or take then with us and her final words were aha opt test ok
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Chagrin Falls, OH 44022
Corina B
Job Details:
05/16/2022
CC that there washer does not finish a cycle. Confirmed. Found the cold water clogged with sediment. Replaced the water valve from t/s. Advised cust to get screens for the water lines. Opt test ok. ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Chagrin Falls, OH 44022
Corina B
Job Details:
05/16/2022
"Replaced the fan. Removed the ice maker, since there is no water. Opt test ok."
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near South Euclid, OH 44121
Jason N
Job Details:
05/16/2022
"Cc unit oven not heating or not holding temperatureRan bake test to 350 degrees. Ignitor glowing for along time before igniting. Amp draw on ignitor reading 2.8A. Ignitor is weak, will need replaced. Replaced ignitor using truck stock part. Reran bake test to 350 degrees. Good ignition and preset. Let cycle. Op test good. ; used 1 12400035 (IGNITER) from stock"
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Lakewood, OH 44107
Gabriel P
Job Details:
05/16/2022
Found error f7e7 and f7e6 both talks about motor and capacitor ran other test it pass customer said is intermittent some times he has to run the drain and spin also found f0e5 off balance error code ordering motor and capacitor ; ordrng 1 W10832724 (Motor) and 1 W11395618 (Capacitor) and 1 WPW10006355 (Shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Columbia Station, OH 44028
David R
Job Details:
05/16/2022
"Replaced damper, ran diagnostics. Good. Op Test Ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near North Olmsted, OH 44070
David R
Job Details:
05/16/2022
Took pics and document with whirlpool. Suggested using putty in hole and foil tape to cover up whole with white cabinet paint if necessary. No physical part can be replaced. Customer maintenance going to put putty, silicone and tape down themselves. SVC already paid. ; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Chagrin Falls, OH 44022
Corina B
Job Details:
05/16/2022
"CC that the unit is leaking. Confirmed. Found the drain hole, blocked with ice. S code S38253. Replaced the drain tube and steamed out the drain tube. Opt test ok ; used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Bentleyville, OH 44022
Corina B
Job Details:
05/16/2022
"CC that the unit is not working. Confirmed. F7e1 no heat. Checked the power at the control 120 volts. Will need a pump and motor. Cust does not want to repair ; ordrng 1 WPW10671942 (Pump and motor) and 1 W10854221 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Garrettsville, OH 44231
Brian M
Job Details:
05/16/2022
"Cc the broiler element turns on as soon as its plugged in Found relay stuck closed Needs control ; ordrng 1 W11567368 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Windham, OH 44288
Brian M
Job Details:
05/16/2022
Replaced tube valve and icemaker Advised to watch
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Mentor, OH 44060
Joe O
Job Details:
05/16/2022
"Cc: error codesFound error codes f3e1(water level system error) f6e3(communication error acu to ui). Ran rapid wash to test pressure sensor, unit filled to proper levels. Needs control Advised customer with f6e3 error could potentially need ui as well. Customer does not want to repair at this time ; ordrng 1 W11029844 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Mentor, OH 44060
Joe O
Job Details:
05/16/2022
"Cc: not coolingFound temps in ff section at 45 degrees, freezer at 31 degrees. Pulled evap cover. Found ball of ice on cap tube. Needs compressor and evaporatorCustomer does not want to repair at this time ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Cleveland, OH 44105
Manny
Job Details:
05/16/2022
"Cc unit locks as soon as cycle starts and doesnt unlocked until cycle is done, ran diagnostics no codes ran test cycle unit finished without any issues, unit is working as designed, explain to customer that this is normal operation for this unit, showed customer proper way for them to use their unit, and explained that if at any time they want to add more clothing to the washer they will need to pause the cycle and once unit stops it will unlock. Opt test ok
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS0
Near Cleveland, OH 44105
Manny
Job Details:
05/16/2022
"Arrived knocking on door no answer door is open call out to customer no answer try both numbers no answer, call office spoke to JY , she called customer customer answer said they are home, husband can to the door and apologize said he was in the back and didnt hear me. Cc that door wont stay close, found bottom interlock switch broken, replaced interlock, opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near North Royalton, OH 44133
Angel
Job Details:
05/16/2022
Cc that unit was not draining. Tested unit and it would not drain Removed unit from spot and took off drain pump and found a piece of glass blocking the impellers on the drain pump removed and replaced drain pump with new one also replaced the heater from service pointer tested unit for leaks and working and draining as should. Opt test ok.
We serviced a
MAYTAG OTR MICROWAVE
Model MMV1175JZ00
Near Parma, OH 44134
Angel
Job Details:
05/16/2022
Cc that unit still not working arrived and it was still giving the same error code F1E4 tried what techline told MC last call and it would start working but after a couple of use it would start again. So I called techline to see what they wanted me to do from here I spoke with JR and explained issue and stated that the unit is not repairable and they will get in contact with the customer for any further steps.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Solon, OH 44139
Corina B
Job Details:
05/16/2022
"CC that the unit is not heating. Confirmed. Found the terminal wires are burnt. Replaced the cord, wires and terminal block. Opt test ok. ; used 1 279320 (BLOCK-TERM), and 1 PT500L (3 PRONG DRYER CORD) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.174623
Near Geneva, OH 44041
Dan H
Job Details:
05/16/2022
"Customer complaint that unit is dead, buttons on user interface are unresponsive, found control burned, main harness and user interface were also burned, unit needs new control, user interface, thermal fuse, and harness, control, user interface , and harness are no longer available ; ordrng 1 WP8542351 (Ui) and 1 8193762 (Thermal fuse) and 1 8539379 (Cntrl) and 1 8534932 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDT605PFM0DS
Near Ashtabula, OH 44004
Dan H
Job Details:
05/16/2022
"Installed new user interface, op test no good , unit needs new control; ordrng 1 WD21X25732 (Cntrl)"
We serviced a
KITCHENAID ICE MAKER
Model KUID308ESS1
Near Avon, OH 44011
David R
Job Details:
05/16/2022
"Cc unit is not making ice, hasnt used unit in over a year. Customer pointed out broken drain pump. Ran diagnostics, compressor not working correctly. Gave estimate for sealed system repair plus drain pump. Customer paid SVC. Do not order parts. *** schedule for 4 job count if wants repair. ; ordrng 1 W11023835 (Cap) and 1 W11542868 (Drain pump) and 1 WPW10605286 (Compressor kit) and 2 W10843121 (Non dye drier)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Deerfield, OH 44411
Brian M
Job Details:
05/16/2022
Found cold valve to be packed with clay substance Replaced valve Ran auto test and calibration OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Mentor, OH 44060
Joe O
Job Details:
05/16/2022
Cc: doors not closing properlyAdjusted door. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Garfield Heights, OH 44128
Manny
Job Details:
05/16/2022
"Replaced outer glass door, no name plate delivered, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC425BW0
Near Solon, OH 44139
Manny
Job Details:
05/16/2022
"Cc unit locks and unlocks nonstop, verified and latch is just clicking, unit need a new latch, replaced latch with TS# W10404050, ran test cycle opt test ok; used 1 W10404050 (LATCH) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ashtabula, OH 44004
Dan H
Job Details:
05/16/2022
"Customer complaint that unit is not working and lid lock light just flashes, ran diagnostics found f2e1(stuck key) and f1e2(motor control fault) error codes , ran manual test cycle for high speed spin and heavy agitate, motor just hums , burning smell coming from motor , unit needs new motor and capacitor ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HWH00
Near North Olmsted, OH 44070
David R
Job Details:
05/16/2022
"Replaced FF Top LF led, all lights are good and FZ. Op Test Ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kent, OH 44240
Brian M
Job Details:
05/16/2022
Right part # wrongly packed Needs reorder ; ordrng 1 W10554251 (spin basket)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Euclid, OH 44117
Jason N
Job Details:
05/16/2022
"Cc unit not finishing cycle Plugged in unit, found stuck in final spin. Canceled cycle. Ran diagnostics, no codes stored. Ran auto test and calibration. All functions passed. Started normal load then switched to drain and spin mode. All functions are normal at this time, no issue found with unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Mentor, OH 44060
Joe O
Job Details:
05/16/2022
"Cc: door not staying down, and rusted rackFound friction pads broken. Advised customer the rack is cosmetic and warranty only covers cosmetic for 30 days. Needs friction pads. Replaced friction pads. Op test ok Customer showed pop; used 2 8268961 () from stock"
We serviced a
ELECTROLUX REFRIGERATOR
Model EI32AR80QSC
Near Chagrin Falls, OH 44023
Corina B
Job Details:
05/16/2022
"CC that the unit is not cooling. Confirmed. Found a ball of ice on the evap. Will need a new evap ; ordrng 1 297414901 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ashtabula, OH 44004
Dan H
Job Details:
05/16/2022
"Customer complaint that unit is not working, started normal wash cycle, lid locked, found water turned off to unit, turned on, unit filled and began washing, unit is operating as designed"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Brook Park, OH 44142
David R
Job Details:
05/16/2022
"Cc unit will get water but not fill. Found drain hose going directly to ground. Advised customer of height for drain pump. Can check owners manual if needed. Adjusted drain hose to proper height and drain into wash tub next to it. Ram casual cycle, showed customer unit is advancing in cycle. Op Test ok."
We serviced a
GE DISHWASHER
Model GDF620HSJ5SS
Near Kent, OH 44240
Brian M
Job Details:
05/16/2022
Cc no power Reset connections to ui Unit powered up Ran test cycle OP Test Ok Advised to watch
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Wickliffe, OH 44092
Jason N
Job Details:
05/16/2022
"Cc unit not dissolving soap well and now making a louder noise Found washplate free spinning, splines worn on washplate. Unit needs washplate replaced. ; ordrng 1 W10752283 (Washplate)"
We serviced a
KITCHENAID DISHWASHER
Model KDI-21AD
Near Mentor, OH 44060
Joe O
Job Details:
05/16/2022
"Cc: not washing! NoiseFound timer not resetting. Unit attempting to start mid cycle, with no water. Needs timer.Timer shows discontinued. ; ordrng 1 4163551 (timer(discontinued))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS05
Near Bay Village, OH 44140
Angel
Job Details:
05/16/2022
Replaced filter head and unit was still not dispensing water checked to see if any lines were kinked and they were good so took off main line from refrigerator and found that water was just dripping out so checked what valve they had and it was a quarter turn valve since customer really wanted her water to work i checked the line at the main valve and it was clogged cleaned it out reinstalled and unit started functioning as should. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Seven Hills, OH 44131
Manny
Job Details:
05/16/2022
"Cc the freezer gasket has a gap, verified and unit need gasket replaced, the gasket order is damaged, reordering gasket ; ordrng 1 W10407216 (gasket-fip)"
We serviced a
SAMSUNG DRYER
Model DV350AEW/XAA
Near North Royalton, OH 44133
David R
Job Details:
05/16/2022
"Cc unit not starting up. Power to unit, door lock is working, belt is good. When starting can hear motor stalling and not starting. Ordering motor assembly and ; ordrng 1 DC93-00634A (Dryer pulley) and 1 DC93-00101H (Motor assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Aurora, OH 44202
Brian M
Job Details:
05/16/2022
"Cc unit not powering on Found unit getting proper voltage but not lighting up Needs control ; ordrng 1 W11341628 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KCGS356ESS00
Near Aurora, OH 44202
Brian M
Job Details:
05/16/2022
"Checked gas pressure at 6.5 Called whirlpool Said pressure is fine to replace regulator, Replaced regulator still same issue Called whirlpool back, going for review"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ashtabula, OH 44004
Dan H
Job Details:
05/16/2022
"Installed new control and lid lock, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near North Royalton, OH 44133
David R
Job Details:
05/16/2022
"Cc unit not making ice. Tested temps in both sections, good. Ran diagnostics, test 56, ice maker E2, lost home position. Ice maker getting power. Water entering icemaker. Ordering icemaker.** when returning, make sure to turn icemaker back on, ; ordrng 1 W11483245 (Icemaker)"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Grafton, OH 44044
David R
Job Details:
05/16/2022
"Cc unit when starting a cycle, no water will enter unit, bottom washplate will just rotate and then shut its self off. Ran on normal cycle to tell, no water entered, washplate rotating for about 5 seconds then stops and tried that a couple times. Unplugged and plugged in, ran diagnostics, F7E5 shifter fault. Agitate is working but unit drive not engaging to go into spin. Followed tech sheet, test 3a drive system. At test 11, no continuity, says replace lower harness, slider is all binding. Will need gearcase, slider, lower harness. Gave estimate to customer. Customer paid SVC only. Customer wants to contact whirlpool first. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11409746 (Lower harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bay Village, OH 44140
Angel
Job Details:
05/16/2022
Steamed out ball of ice in freezer section reclaimed refrigerant and when i went to cut the lines on filter drier and on compressor to install the process tube unit had water dripping out unit is filled will moisture system contaminated texted BJ about issue and said to call techline called techline and spoke with Austin explained issue and said unit is not repairable and to have customer call consumers assistance at whirlpool with for further steps.
We serviced a
MAYTAG DRYER
Model MEDB850YW2
Near Olmsted Falls, OH 44138
Marie V
Job Details:
05/16/2022
Cabinet was damaged. Gp Took pics of damaged . Asked cust to verify cabinet when arrives. ; ordrng 1 W10223154 (Cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Fairport Harbor, OH 44077
Joe O
Job Details:
05/16/2022
"Cc: doors not aligned, squeaking door, dentFound lower hinge not greases. Greasesed lower hinge. Found dent in ff door. Needs ff door. Office to reschedule; ordrng 1 W11390070 (Ff Door)"
