We serviced a
WHIRLPOOL DRYER
Model Wed5620hw0
Near Shaker Heights, OH 44122
Gabriel P
Job Details: 01/16/2023
"Found bearings of roller broken replace dryer kit from t/s opt test ok ; used 1 4392067 (DRYER REPAIR KIT), from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW3
Near Valley View, OH 44125
Marie V
Job Details: 01/16/2023
"Cc that the unit is new but theres something that smells like burning more close to the end of the cycle. Ran diag found error code F0E5 off balance load and F0E2 oversuds. Verify behind control panel and tilted unit to verify underneath. All good, all connections are good. Tested unit on auto test and high speed spin, no smell confirmed with cust. Could not duplicate issue at this point. Op test ok"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2-0
Near Kent, OH 44240
Brian M
Job Details: 01/16/2023
Cc no heat Found heater open Advised on heater assembly ; ordrng 1 DC97-14486A (Heater) and 1 SHIPPING (shipping and handling)
We serviced a
FRIGIDAIRE FREEZER UPRIGHT
Model LFFH20F3QWC
Near Mentor, OH 44060
Jason N
Job Details: 01/16/2023
"Cc unit making a chirping type noiseUnit not in cooling mode when arrived. Adjusted thermostat to set unit into cooling. Found noise in question is coming from the compressor, unusually noisy compressor. Unit is cooling and amp draw from compressor is .81A. Sound is definitely internal like something is loose inside. Will order compressor for replacement. ; ordrng 1 240550938 (Compressor)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Solon, OH 44139
Corina B
Job Details: 01/16/2023
"Cust showed pop, sent pic CC that the unit will not wash. Confirmed. 4-3 wash motor not running. Ran a calibration wash motor not running. Checked the control 0 volts to the pump. Will need a new control and pump. ; ordrng 1 W10906422 (Control) and 1 W10888591 (Pump and motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Streetsboro, OH 44241
Brian M
Job Details: 01/16/2023
Cc unit not spinning Found capacitor leaking Replaced using truck stock OP Test Ok ; used 1 W11428524 (CAPACTIOR) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Painesville, OH 44077
Jason N
Job Details: 01/16/2023
Installed defrost heater. Ensured evaporator clear of ice. Ran test 90 force defrost. Defrost heater turned on. Op test good. Advised customer to allow 24 hrs for unit to return to desired temperatures before restocking.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW0
Near Chagrin Falls, OH 44023
Corina B
Job Details: 01/16/2023
Replaced the cooktop. Vacuumed the glass out of the cooktop. Tested the burners. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Shaker Heights, OH 44122
Gabriel P
Job Details: 01/16/2023
"Clear ice from underneath ice box and ice started working also freezer light not working replace from t/s,opt test ok ; used 1 W10695459 (LED MODULE) from stock"
We serviced a
WHIRLPOOL DRYER
Model LG7801XM
Near Cleveland Heights, OH 44118
Gabriel P
Job Details: 01/16/2023
"Found roller squeaking replace dryer kit,opt test ok ; used 1 4392065 (DRYER REPAIR KIT), from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Cleveland, OH 44113
Gabriel P
Job Details: 01/16/2023
"Found valve crack; ordrng 1 W11312191 (Valve), used 1 SHIPPING (shipping and handling), from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Rocky River, OH 44116
Angel
Job Details: 01/16/2023
Cc that unit made a loud when it was spinning but it only happened once she hasnt heard it anymore. Ran diagnostics and unit had no error codes than ran a test cycle and it passed with no issues explained to customer that if I cant duplicate issue it will be hard for me to say but since she said it only happened once it couldve been a off balance or something she was washing unit working as should at the moment opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADWG
Near Rocky River, OH 44116
Angel
Job Details: 01/16/2023
Cc that unit is not draining. Tested unit out and could hear the pump trying to run but cannot push out the water. Removed drain pump and found it had a clip inside the drain pump causing the pump to get stuck and not drain removed clip and cleaned out the drain pump reinstalled tested unit opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Olmsted Falls, OH 44138
David R
Job Details: 01/16/2023
"Replaced fan harness, pan kit and cover. Ran diagnostics, set test 7 to step 2 8 Hr defrost. Found old thermistor on cap tube line. Correct when placed with new parts. Reset temps. Give 24 hours to cool back down to normal temps. Good. Op Test Ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFU14F5HWN
Near Ashtabula, OH 44004
Dan H
Job Details: 01/16/2023
"Installed new control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV04
Near Painesville, OH 44077
Jason N
Job Details: 01/16/2023
"Cc unit is making a high pitched noise when door is closedFound noise in question is the freezer evaporator fan, which stops when a door is opened and restarts and ramps up in rpm when the doors are closed. Unit is working as designed."
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHP519ESS2
Near Avon, OH 44011
Angel
Job Details: 01/16/2023
Cc that unit is not heating. Verified and magnetron is really loud unit will need magnetron replaced also ordering capacitor and diode office to reschedule capacitor is out of stock.; ordrng 1 W10561774 (Capacitor) and 1 W10754517 (Magnetron) and 1 W11256462 (Diode)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Grafton, OH 44044
David R
Job Details: 01/16/2023
"Cc unit not working, will act like it is and not go through cycle, run a couple mins then stop and say clean, customer mentioned new remodeled kitchen. Ran unit, can hear drunk pump kick on and stay on, water not draining from unit. Found disposal still had knockout plug in it, removed. Ran a cycle. Good, draining good. Op Test Ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFC2353AF0
Near Ashtabula, OH 44004
Dan H
Job Details: 01/16/2023
"Customer complaint that unit is freezing food in fresh food section, confirmed, found damper not closing, unit needs new damper; ordrng 1 5304531730 (Damper), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Perry, OH 44081
Jason N
Job Details: 01/16/2023
"Cc unit console controls hot to the touch Customer stated the console and knobs get too hot to touch when using the oven. Checked oven door gasket, checked good, door making good contact to gasket. Ran bake test to 400 degrees. Checked for heat escaping door, did not find any heat escaping. Let unit cycle for 30 minutes at 400 degrees. Checked temperatures on console area surfaces. No surfaces are too hot to touch based on manufacturing surface temperatures limits. Unit is operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44105
Marie V
Job Details: 01/16/2023
"Replaced filter housing. Installed filter. Tested unit, no leaks. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cleveland, OH 44102
Marie V
Job Details: 01/16/2023
When arrived ist said that the water dispenser stopped working. Confirmed. Ice works but will not dispense water. Replaced main control. Fixed issue. Brought core for return op test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ08
Near Sheffield Lake, OH 44054
Marie V
Job Details: 01/16/2023
"Cc that unit makes. Noise while spinning. Confirmed, noise comes from plate. Showed cust. Removed it , no noise. Nothing to worry about. Unit is working properly. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Cleveland, OH 44111
Gabriel P
Job Details: 01/16/2023
Found unit low on r600 and loud compressor ordering parts needed requesting 4 job count ; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Dryer -tube) and 1 W11504445 (5/4 coupler) and 1 W11504447 (5/1.8 coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Avon, OH 44011
Gabriel P
Job Details: 01/16/2023
Replace control and check for frost again but is clear from me steaming ice last time I was hear no need to do that again
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Chagrin Falls, OH 44022
Brian M
Job Details: 01/16/2023
"Installed icemaker and board Still no voltage coming from board to icemaker Checking continuity to wires Icemaker not cycling Wrong bail arm, service pointer says to use different part # Suspect a bad control ; ordrng 1 WPW10739408 (cntrl-elec) and 1 W10889530 (arm-shut) and 1 W11246413 (valve-inlt) and 1 W11225845 (valve-inlt) and 1 W10121146 (filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near North Ridgeville, OH 44039
Angel
Job Details: 01/16/2023
Cc that ice maker is still not making ice. Verified and found that the door was not engaging the door switch properly to let the ice maker cycle so I adjusted the door to raise a little tested unit again and it cycled and filled as should. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Garrettsville, OH 44231
Brian M
Job Details: 01/16/2023
Installed check valve to door water line using back stock ; used 1 8201815 from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near North Ridgeville, OH 44039
Marie V
Job Details: 01/16/2023
"Cc that the freezer is not freezing food. Took temps 10* in freezer and 40* in fresh food section. Removed back panel and found ice block on evaporator. Verify with uv light, no leaks at fresh food section and freezer evaporator. Found deli UI shorted out. Also added nitrogen to unit found leak . Called whirlpool tech line. Unit cant be repaired"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Garrettsville, OH 44231
Brian M
Job Details: 01/16/2023
"Cc unit not spinning properly Found gearcase, hub damaged. Recommend to replace gearcase splutch, hub and washplate ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 SHIPPING (shipping and handling)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Strongsville, OH 44149
David R
Job Details: 01/16/2023
Replaced adjusters and rack. Good. Op Test Ok.
We serviced a
MAYTAG DRYER
Model MGDE900VJ1
Near Madison, OH 44057
Dan H
Job Details: 01/16/2023
"Customer complaint that unit is not heating, confirmed, found thermal fuse open, jumped out unit heated, installed new thermal fuse, op test good ; used 1 3392519 () from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Ravenna, OH 44266
Brian M
Job Details: 01/16/2023
"Cc unit is frosting up again Found service pointer W11512766States to replace front ui ; ordrng 1 W11509096 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR OTR MICROWAVE
Model JMV8208CS07
Near Painesville, OH 44077
Dan H
Job Details: 01/16/2023
"Customer complaint that glass that covers light is broken, confirmed, unit needs new bottom glass, part is out of stock so not scheduling return appointment ; ordrng 1 W10614211 (Glass)"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Fairport Harbor, OH 44077
Dan H
Job Details: 01/16/2023
"Installed new capacitor and harness, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details: 01/16/2023
CC that f8e4 on the control. Confirmed. Found water in the drain pan. Tightened the supply line. Started a cycle couple of times no leaks. Unit Is draining. Opt test ok
We serviced a
JENN-AIR WALL OVEN COMBO
Model JMW2430DS01
Near Chardon, OH 44024
Jason N
Job Details: 01/16/2023
"Cc unit microwave turned on by itselfCust stated the microwave unit turned on by itself and the control panel was blank. Customer has to power cycle unit from breaker to get microwave to shut off and console to respond. Customer stated he had the console replaced 2 months ago by a different servicer. Called wp techline, Rich, based on customer issues, being unable to duplicate, quote customer console replacement at this time. Customer is going to call previous servicer to see is part can be replaced under warranty.; ordrng 1 W10887855 (Console)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Westlake, OH 44145
Angel
Job Details: 01/16/2023
Cc that unit kept having a clean lint screen warning or the time was just decreasing fast by itself. Ran diagnostics no error codes than checked the moisture sensors and they had no reading so i removed front panel and found that the moisture sensor plug was not on properly reinstalled ohmed them out again and it had continuity reinstalled everything explained to customer that the sensor not reading will cause the issue with the time decreasing fast. For the warning for the lint screen I checked everything from the inner vent to outside and everything looked good besides the foil vent on back being smashed a little also recommended customer to download the whirlpool app to connect unit to wifi incase unit needs a software update also did a reset to unit tested unit and sensors are working and unit did not display the vent warning opt test ok.
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ08
Near North Royalton, OH 44133
David R
Job Details: 01/16/2023
"Replaced bulb and control. Lights working and turning off, good. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Perry, OH 44081
Dan H
Job Details: 01/16/2023
"Customer complaint that unit is not washing properly, ran test cycle with upright glasses in rack, incoming water temperature at 92 degrees, glasses filled, advised customer to run hot water in sink before starting, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Willoughby, OH 44094
Corina B
Job Details: 01/16/2023
CC that the gasket is coming off on the corner. Confirmed. Was able to reinstall the gasket. Gasket is staying in place. Used Vaseline around the gaskets. Opt test ok
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Maple Heights, OH 44137
Gabriel P
Job Details: 01/16/2023
Replace parts but it did not work but found latch broken replace and unit started working opt test ok ; used 1 279570 (LATCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Willoughby, OH 44094
Corina B
Job Details: 01/16/2023
"CC that there is a noise and the ff door has a gap. Confirmed. Raised the door with a washer. Steamed the gasket used Vaseline around the gasket. Pulled unit out, noised stopped. Did advised, Noise is normal. Opt test ok ; used 2 487576 () from stock"
We serviced a
WHIRLPOOL RANGE
Model WOS11EM4EB02
Near Chesterland, OH 44026
Corina B
Job Details: 01/16/2023
"CC that the unit is not heating correctly and the fan runs all the time. Confirmed. Advised cust the fan is cooling the controls and stays on after the oven is turned off. Heated oven to 350*. Bake element is turning on. Bake element is cycling properly (exposed element) Let run for 15 minutes after buzzer, 350*. Showed cust how to calibrate oven. Opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Brecksville, OH 44141
David R
Job Details: 01/16/2023
"Replaced drain pump, ran diagnostics cycle. Ran a normal cycle. Good. No leaks. All components working, good, Op Test Ok."
We serviced a
KITCHENAID WALL OVEN
Model KODE507EBS04
Near Walton Hills, OH 44146
David R
Job Details: 01/16/2023
"Cc unit is making a loud high noise, sounds like coming from fan, said it did not make this noise until after tech came out last visit, Intermittently happening, also wants me to check oven temp. No error codes. Ran components in Diagnostics mode. No random loud noises coming from the unit or the fans. Have a temp probe inside top oven. Overall average on bake reading 352*. Ram bottom oven as well, components good. No noises, let both run at 350* then set up to 400*. Let run. Good. No noise. Also ran broil, no noise. Showed customer how to calibrate temp if needed. Customer to monitor and customer to record noise if necessary before having techs come back. Unit is good as of today. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Avon, OH 44011
Angel
Job Details: 01/16/2023
Cc that unit was not making ice. Ran diagnostics and unit had a E2 error code motor lost position tried recycling but wouldnt cycle so found a ice maker in the truck replaced it tested to make sure it would cycle and fill and it did opt test ok.; used 1 W11579560 (Icemaker) from stock
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Lorain, OH 44055
Angel
Job Details: 01/16/2023
Reinstalled cover I forgot to install opt test ok.
We serviced a
GE REFRIGERATOR
Model TBX18JABRRAA
Near Maple Heights, OH 44137
Gabriel P
Job Details: 01/16/2023
Replace fan opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44128
Gabriel P
Job Details: 01/16/2023
Ordering pulley and belt cannot duplicate but she said is squealing ; ordrng 1 W10721967 (Pulley) and 1 WPW10006384 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Parma, OH 44129
Marie V
Job Details: 01/16/2023
"Cc that the unit starts to wash and theres no enough water in the unit. Ran diag found error. Ode f9e4 spin limited by water temp. Stared unit, added very little water and stared washing. Removed console and verify pressure hose still in place. Good. Ran calibration and started a cycle. Still the same unit will need new control.cust will call to see if Maytag helps. ; ordrng 1 W11557935 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Novelty, OH 44072
Corina B
Job Details: 01/16/2023
CC that the unit is making a loud noise when spinning and clothes are wet at the end of the cycle. Confirmed. Found the hub is worn. Replaced the the hub from t/s. Ran a calibration. Started a rinse and spin. Opt test ok. ; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL DRYER
Model Med6230hw2
Near Rootstown, OH 44272
Brian M
Job Details: 01/16/2023
"Could not get blower wheel to separate from motor Will need motor, bracket, housing and screws ; ordrng 3 WP489463 (screw)s and 1 W10888146 (housing) and 1 W11549461 (Motor) and 1 W11481730 (Bracket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSF26C4XYB03
Near Chesterland, OH 44026
Jason N
Job Details: 01/16/2023
"Installed connector to rear water line. Ran dispense test, checked for leaks. No leaks. Turned ice maker back on, advised customer to allow several hours for ice production to resume. Snapped pics of cabinet damage next to unit. Advised office will be in contact with them regarding resolution."
We serviced a
ELECTROLUX REFRIGERATOR
Model E32AR75FPS0
Near Painesville, OH 44077
Jason N
Job Details: 01/16/2023
"Cc unit not running/coolingFound console control not responding, display is blank. Unit will need console control replaced. ; ordrng 1 297334200 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WGD8000DW0
Near Painesville, OH 44077
Jason N
Job Details: 01/16/2023
Installed thermistors. Ran timed dry test on high. Good flame and cycling. Op test good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mentor, OH 44060
Dan H
Job Details: 01/16/2023
"Customer complaint that door drops too fast, confirmed, unit needs new door hinges ; ordrng 1 W11573703 (Hinge l) and 1 W11573702 (Hinge r)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Cleveland, OH 44144
Marie V
Job Details: 01/16/2023
"Replaced bellow, control and panel. Stared a cycle. Pass. Op test ok No leaks. Brought core for return"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Madison, OH 44057
Dan H
Job Details: 01/16/2023
"Customer complaint of screeching noise and vibration, confirmed, heard metal on metal screeching coming out of gearcase, unit needs new gearcase, customer does not want repair at this time; ordrng 1 W11449840 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Mentor, OH 44060
Jason N
Job Details: 01/16/2023
"Cc unit making loud screeching noise for a few seconds then stopsCustomer stated the unit has started to make a screeching noise, usually for a few seconds, seems to be happening around the rinse cycle. Ran diagnostics, no codes stored. Ran auto test cycle. At the end of the spin during the braking, heard clutch slipping slightly. Checked under unit, found clutch and pulley showing signs of slippage, teeth rounding on pulley. Noticed grease had make it down from the gearcase onto the clutch teeth. Replaced using truck stock cam kit. Reran auto test, no abnormal noises heard. Op test good. ; used 1 W10721967 (PULLEY) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Euclid, OH 44117
Jason N
Job Details: 01/16/2023
"Cc unit not drying and possible that it caught fire Customer pointed out discoloration on grille on the rear of the bulkhead. Advise customer that discoloration is normal due to the heat generated by the unit. Ran dryer test, found flame short cycling. Checked airflow at house outlet, no airflow. Found vent tube is 100% blocked with lint buildup. Advised customer they will need vent tube cleaned or replaced to ensure unit operates properly. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Seven Hills, OH 44131
David R
Job Details: 01/16/2023
"Replaced cap, latch, actuator. Reset error codes. Unplug unit to reset. Ran diagnostics test mode. Good. Ran a normal cycle, good. Going through functions. Ran another normal cycle with load in. Unit did not go through cycle, just drained. All error codes are reset. Service pointers go over control software issue. Ordering controls, harness if needed and motor. ; ordrng 1 W11513246 (Control) and 1 W11481116 (Control) and 1 W11643701 (Harness) and 1 W11026785 (Motor)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Madison, OH 44057
Dan H
Job Details: 01/16/2023
"Customer complaint that unit is not draining, drain pump is working, ran test cycle, unit drained, repeated several times with same results, unit is draining, unable to duplicate the problem, unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Avon Lake, OH 44012
Angel
Job Details: 01/16/2023
Tried to replace cooling fan but the screws on the cook top were so seized on that one broke off and the others were to hard to take off somI left unit as is and had to order the orifice holders and screws also found the oven seal coming off and cracking ordering as well explained to customer I did not want to go any further to where they couldnt use there cooktop either so I left as is until I come back to install all the other parts. Office to reschedule some parts out of stock. Can we try to get double labor for this job; ordrng 1 W10552128 (Left front holder) and 1 W10552127 (Left rear holder) and 1 W10552126 (Right front holder) and 1 W10552125 (Right rear holder) and 1 W10552129 (Center holder) and 10 WP3368921 (Screw)s and 1 WPW10162385 (Seal)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Berea, OH 44017
David R
Job Details: 01/16/2023
"Ram diagnostics, no error codes. Replaced drain pump, found a little debris inside. Ran diagnostics test mode, all components good, working normal. Went over with customer that some people accidentally turn the spin off and dont notice. Make sure to watch out for that. Found a pen in middle of door gasket, let customer know to clean and check for items there as well. Unit is good, Op Test Ok."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Conneaut, OH 44030
Dan H
Job Details: 01/16/2023
"Customer complaint that unit was smoking during self clean and now is not heating, started bake for 350 degrees, burner lit, found something charred underneath oven floor(see pic), temperature after preheat at 355 degrees, unit is operating as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bay Village, OH 44140
Angel
Job Details: 01/16/2023
Replaced heater tested unit opt test ok.
We serviced a
MAYTAG DRYER
Model med6500mbk0
Near Conneaut, OH 44030
Dan H
Job Details: 01/16/2023
"Customer complaint that leveling legs were broken, confirmed, installed new leveling legs, op test good"
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Cleveland Heights, OH 44118
Manny
Job Details: 01/13/2023
"Cc unit takes up to 2 hours for clothing to be dry, verified and just a small amount of heat in the unit, check vent, cleaned, took apart and found heater housing not attached to air duct, reattached and good heat, opt test ok"
We serviced a
ELECTROLUX WASHER
Model GLTF2940FS2
Near Euclid, OH 44132
Jason N
Job Details: 01/13/2023
Installed inlet valve assembly. Ran quick wash test. All dispense cups flushed. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Shaker Heights, OH 44122
Manny
Job Details: 01/13/2023
"Replaced control still have constant power to hot Valve, spoke to BJ and ohm out valve and within range J9-1 to j9-4 1.2kohms j9-4 to j9-5 1.1kohms but on control from J9-1 to J9-4 constant 120vac and hot valve keeps running even in diagnostics and in any time that unit is turned on calling wpl tl spoke to Scott, he advise replacing control again and valve, unit its a tight closet will need a second tech ; ordrng 1 W11481725 (Control)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HBS02
Near Cleveland, OH 44121
Corina B
Job Details: 01/13/2023
"CC that the ui freezes when using, have to reset the breaker to start. Ran diag f2e1 stuck key. The microwave also does not start every time you shut the door. The cabinet is not flush with the microwave. Will need a new ui and door switches. Office to reschedule appointment ; ordrng 1 W11396718 (Console) and 1 W11356970 (Interlock) and 1 WPW10128850 (Arm)"
We serviced a
HOTPOINT FREEZER CHEST
Model HCM7SMAWW
Near Euclid, OH 44132
Jason N
Job Details: 01/13/2023
"Cc unit not coolingFound compressor start relay clicking, overload opening. Compressor is locked. No parts available for sealed system repairs on this unit. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model GY397LXUQ2
Near Shaker Heights, OH 44122
Manny
Job Details: 01/13/2023
"Replaced control , unit have display again, ran bake at 350 opt test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258DEM01
Near Solon, OH 44139
Brian M
Job Details: 01/13/2023
Recovered refrigerant Installed compressor Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5oz r134a Pressure sitting at 0 normal frost pattern OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Highland Heights, OH 44143
Corina B
Job Details: 01/13/2023
"Ff 37 Fz 0 ice maker 19. Replaced the icemaker and valve. Tested the valve, no leaks. The extended freeze is on. Had customer turn the power off for 30 seconds. Opt test ok ; used 1 W11535162 (Valve) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Ashtabula, OH 44004
Dan H
Job Details: 01/13/2023
"Customer complaint that oven does not shut off, oven is shutting off, control still is going blank when door is opened, installed new control, op test no good, called whirlpool Techline spoke to Chris, said to replace harness; ordrng 1 W11458883 (Harness)"
We serviced a
GE WASHER
Model GUD24GSSJ0WW
Near Wickliffe, OH 44092
Jason N
Job Details: 01/13/2023
"Cc unit not spinning outRan rinse and spin tests. Found clutch not engaging properly to start into a spin. Pulled front panel, found pulley and clutch plates covered in oil. Gearcase is leaking oil, will need replaced. Customer declined repair. Estimate only. ; ordrng 1 WH16X22783 (Gearcase) and 1 WH01X10618 (Nut) and 1 WH43X10056 (Agitator) and 1 WH01X22787 (Washer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mentor, OH 44060
Joe O
Job Details: 01/13/2023
"Cc: not coolingTemps in both compartments at 70 degrees. Found low side pressure in a 22in vac. High side at 0. Resting pressure at 0 both high and low side. Charged with 150 psi nitrogen. Sprayed down all accessible lines. No leak found. Called whirlpool tech line spoke with Chris. He stated pressures do not make sense. He stated to replace the valves in drier and process tube. He stated to screw in new valves and recharge system. installed valves. Put unit into 28 inch vac for 15min. Found unit would not hold vacuum, pressure dropped to 0psi high side, 4 in vac on low side. Spoke with bj, stated definite sign of high side leak. Checked hoses, hoses tight. disconnected charge lines, checked valves. Everything tight and sealing. Called whirlpool tech line spoke with Chris. He asked to charge unit with nitrogen again. Charged with 140psi nitrogen. Monitored. Unit holding at 140psi. He stated to charge unit and have customer monitor. He stated if unit stops cooling we will have to contact with pressures again to prove a leak. Recharged unit with 56 g of r600. Advised customer to monitor. Customer also has incorrect thermistor in freezer section. Customer stated they had a different company out 1/9/23. She stated they did not touch anything tho. Needs evap harness. Part out of stock. Office to reschedule; ordrng 1 W11578030 (Evap fan harness)"
We serviced a
GE DISHWASHER
Model PDT715SYNFS
Near Novelty, OH 44072
Brian M
Job Details: 01/13/2023
Installed sump OP Test Ok
We serviced a
GE REFRIGERATOR
Model PFE28KSKISS
Near Highland Heights, OH 44143
Corina B
Job Details: 01/13/2023
"CC that the unit in the ff is not holding temp. Ff 40-44 Fz 0-6. Checked the evaporator good frost pattern. Will need the software update and the ff fan. ; ordrng 1 WR98R4546322 (Software) and 1 WR60X35205 (Ff fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDT645SFN3DS
Near Ashtabula, OH 44004
Dan H
Job Details: 01/13/2023
"Installed new user interface , op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Willoughby, OH 44094
Jason N
Job Details: 01/13/2023
"Cc unit not washing dishesRan diagnostics, found code f9e1 for product not draining and f7e1 for wash motor failure. Wash motor did not turn on during cycle, will need replaced.; ordrng 1 W11460963 (Wash pump/motor)"
We serviced a
MAYTAG DRYER
Model MGD6630HW0
Near Middleburg Heights, OH 44130
David R
Job Details: 01/13/2023
"Cc unit throwing F3E3 error code. Followed SP W11395626A. All checks are good, will need to order and replace main control, and control. Gave estimate to customer. ; ordrng 1 W11417080 (Console kit) and 1 W11350218 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Brook Park, OH 44142
David R
Job Details: 01/13/2023
"Cc unit not working, not plugged in. Plugged in and constant drain. Unit in drain lock out mode. Held start button 10-15 seconds. Cancelled it out. No error codes. Ran diagnostics to show customer, all components working. Ran a calibration as well. Good. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near North Ridgeville, OH 44039
David R
Job Details: 01/13/2023
"Cc unit not spinning or wet clothes at end of cycle. Basket speed fault and overload fault. Found not spinning properly, will agitate. Found stripped hub and washplate. Will need hub and washplate. Ordering. ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Hub), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near North Ridgeville, OH 44039
David R
Job Details: 01/13/2023
"Cc unit leaking in back. Pulled unit out. Ran, tub damaged and leaking from top. Ordering tub. 2-3 hrs repair. ; ordrng 1 W11409866 (Tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Westlake, OH 44145
Gabriel P
Job Details: 01/13/2023
Replace pulley and belt opt test ok
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near North Olmsted, OH 44070
Gabriel P
Job Details: 01/13/2023
Found error code f0e5 off balance load delete error code then ran calibration and auto test it pass advise customer of how to load unit and what to do when is off balance unit under one year warranty took pic of pop
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Manny
Job Details: 01/13/2023
Replaced control ran auto test opt test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Painesville, OH 44077
Joe O
Job Details: 01/13/2023
"Cc: not spinning properlyRan auto test. Found unit is shifting. Actuator is grinding. Gear case has slight oil leak. Leaking onto belt and cam. Found hub stripped. Could not remove wash plate, needs broke or cut off. Needs gear case, wash plate, hub.Will use cam, actuator and belt on return. ; ordrng 1 W11454734 (Gear case) and 1 W10902814 (washplate) and 1 W10528947 (drive hub kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near North Ridgeville, OH 44039
David R
Job Details: 01/13/2023
"Cc unit not cooling, making noises. Turned icemaker off for now. Temps are high both sections around 60-70. Single evap. No frost pattern. Comp making loud humming. Comes on, high amp draw and shuts off. Needs new comp. Also lights on top section FF are out and FZ light. S code S191AQ. Compressor parts covered under extended warranty ; ordrng 1 W11601310 (Led light) and 1 WPW10466675 (Comp) and 1 876765 (Tubes)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Oberlin, OH 44074
David R
Job Details: 01/13/2023
"Reset power. Replaced UI. Good. Now every time you open and close any door, the door signal instantly goes off and reads the doors are closed like it should. Op Test Ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near North Olmsted, OH 44070
Gabriel P
Job Details: 01/13/2023
"Found pulley grinding and belt squeaking,gave estimate ; used 1 WPW10006384 (BELT), and 1 W10721967 (PULLEY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44128
Angel
Job Details: 01/13/2023
Cc that unit is not making ice. Verified temp and FC is at 1* and ff section at 36* checked ice maker and found it was off turned it on tested it and it cycled and filled as should opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Cleveland, OH 44109
Angel
Job Details: 01/13/2023
Replaced panel and main board tested unit and it wouldnt turn on the main board and panel both had power but the display would not turn on spoke with BJ checked some voltages but everything was good will need to reorder panel.; ordrng 1 W11478519 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Cleveland, OH 44111
Angel
Job Details: 01/13/2023
Cc that unit buzzes than shuts off. Verified and the compressor has a locked rotor just hums and shuts off its not able to run. Unit will need compressor and drier. ; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Valve) and 1 W11504431 (Coupler) and 1 W11504431 (Coupler) and 1 W11504416 (Coupler) and 1 W11506623 (Coupler) and 1 W11504448 (Capillary coupler) and 1 W11109499 (Drier)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDS06
Near Lakewood, OH 44107
Angel
Job Details: 01/13/2023
"Cc that is not cooling in both sections. Verified temps and FC is at 61* and ff section at 68* used my watt meter to test the amperage when the compressor is running and its pulling .48apms theres a leak in the system got to evaporator and its hissing unit will need compressor, evaporator and drier. Gave customer estimated a d she decided to get a new unit.; ordrng 1 W11209866 (Compressor) and 1 WPW10143759 (Drier) and 1 W11407409 (Evaporator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Garfield Heights, OH 44125
Marie V
Job Details: 01/13/2023
Cc of unit door not opening all the way. Confirmed. Adjusted springs so it does not pulls too much on door. Op test ok
We serviced a
GE DISHWASHER
Model PDT715SYN0FS
Near Walton Hills, OH 44146
Marie V
Job Details: 01/13/2023
Replaced pump motors. Tested unit. No leaks. Op test ok