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Corina B.
WFG520S0FS0 WHIRLPOOL RANGE Replaced the harness. Plugged unit in each knob sparked the ignitors. Optest ok. ; Job Cmpltd
Brian B.
WHIRLPOOL REFRIGERATOR GC3JHAXTS01 Found water line from tank in FF section has broken again. Advised customer that we would have to replace tank to correct problem. Customer decided he just wants cold water side of valve disconnected instead of repairing for now. Unplugged connector from water valve. I/M will still work. Cust will call office if he wants to go ahead with repair. Sc good for 30 days.. do not order part..; Job Cmpltd,
Jeff M.
KDTM354DSS4 KITCHENAID DISHWASHER Installed new part unit op tested good ; Job Cmpltd
Dan H.
WRT541SZDB00 WHIRLPOOL REFRIGERATORS Installed new fresh food section doors, op test good ; Job Cmpltd
Paul H.
MVWX655DW0 MAYTAG WASHER Replaced hub and washplate, ran auto test, sounds fine, cust started load with us present, went through agitate with no issues, op test ok
Chris H.
WRT541SZDB00 WHIRLPOOL REFRIGERATORS Installed new freezer doors, op test good; Job Cmpltd
Paul H.
AFI2539ERM00 AMANA REFRIGERATOR hen arrived, unit running, checked temps, RC temp 41, FC temp 11, checked ice bin, completely full indicating no thawing issues for at least 72 hours, ice solid, unable to troubleshoot not cooling issue when unit is functioning within proper parameters, no issues found; Job Cmpltd,
Corina B.
MDB4949SDE2 MAYTAG DISHWASHER , Replaced the dispenser. Ran a calibration. Optest ok. ; Job Cmpltd
Brian B.
KITCHENAID REFRIGERATOR KSRS25IKSS03 I/m not working. Ran optics diag. Optics working. Checked vol to icemaker. 107v.. used jumper from t to h. Would not run. Will need new i/m. I/m not listed in lookup. Used stock i/m from t/s and used fill cup and mounting brackets from original i/m.. cycled and filled optest ok. No charge to cust as tech could not test old optics. ; used 1 4317943 (ICEMAKER) from stock, Job Cmpltd,
Brian B.
GE RANGE JCP67Y4WW Replaced bulb in oven. Checked operation.. optest ok..; used 1 TJS3810 JOB COMPLTD
Brian B.
WHIRLPOOL DISHWASHER KUDC10FXSS5 Called customer. Advised her to push cancel drain and drain out. Next run a 1 hr wash cycle to clear out any cleaner left in machine. ; Job Cmpltd,
Robert A.
KITCHENAID REFRIGERATOR KBSD618ESS00 Ff36, frz-2, found ice door not sealing correctly allowing warm air into frz, needs ice door/motor asm; ordrng 1 WPW10504458 (ICE DOOR) and 1 WPW10546285 (ICE DOOR MOTOR), schdld next appmnt for 8/1 TUE 12-4 [**],
Robert A.
FRIGIDAIRE REFRIGERATOR FRS6R4EW2 Found t stat sticking in open position, not sending power to damper to open, replaced tested damper, making noise, not opening correctly, stripped gear, replaced, tested again, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRF990SLAM00 Temps good, Found deli ui shorted, light out, found broken wires to light, needs ui asm; ordrng 1 W11045854 (IU/LIGHT ASM), schdld next appmnt for 7/31 MON !,
Robert A.
AMANA WASHER NTW4605EW0 Ran diognastics, motor fault, checked motor, bad bearing, locking up, needs motor; ordrng 1 W10889172 (MOTOR), schdld next appmnt for 7/31 MON !
Corina B.
BR22VW WHIRLPOOL REFRIGERATOR Replaced the fz gasket. Found the ff gasket is also torn. Will need a new ff gasket. Called BB to order part. ; ordrng 1 WP12550115Q (gasket-ref 11662), schdld next appmnt for 8/1 TUE
Jeff M.
WFW92HEFW0 WHIRLPOOL WASHER The unit has a lot of mold buildup inside of Dispencer along with a lot of debris buildup on the glass door allowing it not to seal and leak. Also the unit has a det code load and go dispencer is not present I found that the sensor is receiving between less the .25 vdc the unit needs a new dispencer ; ordrng 1 W10862190 (DISPENCER),
Paul H.
MFI2269VEM10 MAYTAG REFRIGERATOR Observed unit cycling, heard motor grinding, also valve not actuating, found module on IM defective, replaced IM from t/s, cycled and filled, op test ok.; used 1 W10882923 (ICE MAKER ASSY) from stock, Job Cmpltd,
Chad P.
KDTE104DSS0 KITCHENAID DISHWASHER Tightened handle. Op test ok. ; Job Cmpltd,
Corina B.
KRFC302ESS00 WHIRLPOOL REFRIGERATOR CC that the water flow is slow, that the mullion strip clicks when opening and shut and that the is ice build up in the fz. Cust has a saddle valve, advised cust to replace saddle valve with an inline valve. Checked the water tank and its not frozen. The ice build up is from the mullion strip not being on. Showed cust how to turn the mullion strip on. Found the mullion strip does not open smoothly. Will need a new mullion strip. Called BB to order part. Per cust req to r/s. ; ordrng 1 WPW10153704 (rail-mulln), schdld next appmnt for 8/2 WED
Corina B.
ED2GVEXVD01 WHIRLPOOL REFRIGERATOR Replaced the parts listed. Optest no good. Found there is a saddle valve shut off to the water line. Advised cust to replace the saddle valve with an inline valve. Once cust has new inline valve in place, they are going to call us to schedule an app to replace the water valve. Call BB to order part. Did not schedule. ; ordrng 1 W10408179 (water vavle asm)
Chad P.
FEX831FS0 FRIGIDAIRE WASHER/DRYER Cc complaint that the issue is the dryer now. Wasnt drying clothing and giving a burning smell. Unit is in a closet with no ventilation on the door. Unit not pulled. Ran unit on timed dry on high heat. No burning smell. Wiring checks good. Motor checks good. Documented dent. No access to venting. Venting is foil and advised matainence about it. No faults found with the dryer. Advised that the door must be left open while drying. Also, if it is then the venting must be inspected and cleaned. ; Job Cmpltd
Chad P.
WBSR3140G5WW GE WASHER Installed switch. Op test ok. Cust bought new houses. Tech installed as a courtesy. ; Job Cmpltd
Chad P.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Installed service kit. Advised to allow 24 hrs for normal cooling. Op test ok. ; Job Cmpltd
Jeff M.
NTW4516FW1 AMANA WASHER The unit had an off balance code and the hot water was not turned on the turn the hot water back on clear the code recalibrated the machine unit test; Job Cmpltd,
Paul H.
MEDC215EW1 MAYTAG DRYER Tested unit, started 50 min timed dry, ran full cycle, did not lose power. Amp draw 5.5 during no heat cycle, 26.2 with heat cycle. 240v coming to the machine consistantly, no issues found
Paul H.
ATW4675YQ1 ADMIRAL WASHER Unit had suspension disconnected upon arrival, reseated suspension on rear, basket still has alot of play, needs replaced, console is cracked also, screws on back have broken throug plastic, needs replaced also. Ran diagnostic, no errors, ran auto test auto test good, ordering two parts listed; ordrng 1 W10780048 (suspension) and 1 WPW10420405 (console)
Paul H.
MEDB835DW3 MAYTAG DRYER Took resistance readings of inlet and outlet thermistors, 11.6k for outlet, 56.2k for inlet, both within parameters of tech sheet, did continuity test for moisture sensor, no continuity with damp cloth, cleaned strips with scrub pad, tested again, no continuity, needs harness replaced, also ordering sensor strips to be sure; ordrng 1 W10777438 (harns-wire) and 1 W11161899 (SENSOR JUMPER) and 1 W11165163 (ELECTRODE SENSOR),
Corina B.
GEQ9800PW2 WHIRLPOOL DRYER CC that its taking a long time to dry and making a noise. Removed front panel and blower housing. Found rocks and tooth picks in the blower housing. Advised cust to clean dryer out, declined. Checked outside vent, proper airflow. Turned dryer on cycling properly. Cust has foil vent, pic sent. Advised cust to replace foil vent with a semi rigid or rigid vent. Optest ok. ; Job Cmpltd GHW9150PW0 WHIRLPOOL WASHER CC not finishing cycles. Cust had washer on when i came into home, finished a cycle with no problems. Started unit with hand wash, filled, went into a wash, ran a drain and spin. Advised cust 6-8 bath towels equals a full load.Working as designed. Optest ok. ; Job Cmpltd
Robert A.
MAYTAG WASHER MVWC565FW0 Ran diagnostics, no codes, ran recal cycle, good, ran adj and spin, good, inspected under unit, good, started normal wash, all sounds normal, op test ok; Job Cmpltd,
Paul H.
WDF520PADB7 WHIRLPOOL DISHWASHER When arrived, unit was disconnected, reconnected everything, tested unit, no leaks found except minute drip under sink, issue must have been installation related; Job Cmpltd
Paul H.
MVWB835DW2 MAYTAG WASHER Customer started a cycle when we arrived, observed, customer pointed out sound she is hearing, the sound is being caused by the magnets in the rotor passing the electromagnets on the stator in the "long agitate", the sound observed is completely normal for this unit, op test ok; Job Cmpltd
Chad P.
MVWC565FW0 MAYTAG WASHER Found lid lock failed. Replaced. Op test ok. ; used 1 W10838613 (LATCH) from stock, Job Cmpltd
Jeff M.
GTWN4250D0WS GE WASHER Installed new part unit op tested good ; Job Cmpltd,
Robert A.
WHIRLPOOL WASHER LSR7010PQ0 Complaint, slow, no water, Found valve screens clogged, cleaned, tested valves, op test okDue to water quality, screens should be cleaned 1 a month; Job Cmpltd,
Brian B.
WHIRLPOOL WASHER WTW4800BQ0 CC that machine does not spin. Ran diag. F7E6, motor fault... f7E5, shifter fault.. shifter not shifting from agitate to spin. Replaced shifter from t/s. Ran calibration and auto test. Motor checks ok. Optest ok; used 1 WPW10006355 (ACTUATOR 5547) from stock, , Job Cmpltd,
Corina B.
WTW7000DW1 WHIRLPOOL WASHER CC that the unit is getting off balance loads and has a grinding noise. Found the tub is hitting the back and side wall and the rotor was hitting the floor pan. Leveled the tub. Ran diag f0e3 Overload ran test 51 auto test, a rinse and spin and calibration. Advised cust 6-8 bath towels equals 1 load. Optest ok. ; Job Cmpltd
Corina B.
WMH53520CS5 WHIRLPOOL MICROWAVE The parts the were sent were not the correct parts. Removed unit from wall. Called GS to order the correct parts. Per cust req to r/s.; ordrng 1 W10833858 (SENSOR) and 1 W11100597 (CONTROL), schdld next appmnt for 8/2 WED
Chris H.
WFW94HEXW2 WHIRLPOOL WASHER Installed new lid lock, op test no good, unit is still displaying an mcu ccu code, checked wiring, tech would like to contact wpl tech line, ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 7/31 MON
Chris H.
MVWB765FW0 MAYTAG WASHER Installed new control, op test no good, communication error between acu and ui, unit needs a new user interface, spoke with gs ordering part ; ordrng 1 W10919546 (UI), schdld next appmnt for 7/31 MON
Dan H.
ED2KHAXVT01 WHIRLPOOL REFRIGERATOR Customer complaint that unit is leaking again, ran 4 big cups of water through water dispenser, no leaks, watched ice maker fill, no leaks, found tiny crack in evaporator drain pan causing water to slowly leak onto floor, unit needs new evaporator drain pan; ordrng 1 WPW10614158 (evaporator DRAIN PAN), schdld next appmnt for 7/31 MON
Brian B.
KITCHENAID DISHWASHER KDTE254ESS1 Repkaced manifold and feed tube. Tested rack and ran test cycle. Optest ok.; Job Cmpltd,
Dan H.
MVWC415EW1 MAYTAG WASHER Customer complaint that unit is not completing cycle, ran diagnostics found f8e1(long/no fill) and f5e1(lid switch fault) error codes, started normal wash cycle, unit filled and advanced to wash cycle, ran drain and spin cycle, lid locks, unit spins, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; Job Cmpltd
Brian B.
MAYTAG WASHER MVWB835DW1 Replaced gearcase. Ran calibration and auto test. Ran spin cycle.. Optest ok.; Job Cmpltd,
Robert A.
KITCHENAID DISHWASHER KDTE404DSS0 Installed control, ran diognastic cycle, good, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRS322FDAM04 emps good, found frz door not sealing in top left corner, where frost is forming, siliconed corner, reset gasket, put light inside of unit, closed door, no ligt comming through, op test okTalked tl gs; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRS322FDAM04 emps good, found frz door not sealing in top left corner, where frost is forming, siliconed corner, reset gasket, put light inside of unit, closed door, no ligt comming through, op test okTalked tl gs; Job Cmpltd,
Paul H.
WMH31017AS1 WHIRLPOOL MICROWAVE Powered up board with breakout box, powered up, put into unit and plugged in, nothing, plugged in with breakout box again, good, called Techline, spoke with Mark, checked all paths L-board and N-board, all good, began disconnecting parts to isolate, thermistor was causing short, ordering thermistor; ordrng 1 W10163422
Chad P.
WRF993FIFM00 WHIRLPOOL REFRIGERATOR nstalled control and cover assy. Cust to please allow 24 hrs for normal cooling to resume. ; Job Cmpltd,
Jeff M.
GTWN4250D0WS GE WASHER Installed new part unit op tested good ; Job Cmpltd
Chris H.
WEG730H0DW0 WHIRLPOOL RANGE Customer complaint that unit is displaying an F8E0 low cooling, fan is receiving 120 volts, unit needs a new cooling fan, qouted customer, customer is contacting wpl to try and have part covered ; ordrng 1 W10860981 (fan-blwr ), schdld next appmnt for 7/31 MON
Chris H.
WRT134TFDW00 WHIRLPOOL REFRIGERATOR Customer complaint that unit is leaking all over the floor, found drain tube out of place missing the drain pan and just pouring on the floor, corrected issue, op test good, customer states she is not paying for svc, confirmed with gv, ran entitlement showing dop; Job Cmpltd
Dan H.
ED2KHAXVT01 WHIRLPOOL REFRIGERATOR Customer complaint that unit is leaking, ran water through water dispenser line, ran water through ice maker line, checked water reservior, evaporator drain tube is clear and draining, evaporator drain pan is holding water, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
Corina B.
WDP340PAFB0 WHIRLPOOL DISHWASHER Replaced the pump motor. Ran a cycle and drain. Optest ok. ; Job Cmpltd
Corina B.
WRF767SDEM00 WHIRLPOOL REFRIGERATOR Replaced the harness fan. Optest ok. ; Job Cmpltd
Corina B.
FGET3065PFC FRIGIDAIRE WALL OVEN CC that the temp is not holding in the top oven. Heated oven to 350*. Heated 250* for 30min. Pulled unit out, ohmed out the oven sensor 1100 ohms. Is going to need a new control and oven sensor. Called BB to order parts.; ordrng 1 5304503212 (CONTROL 12298) and 1 5304504897 (OVEN SENSOR 1543), schdld next appmnt for 8/1 TUE
Corina B.
NED7200TW AMANA DRYER CC that the unit has an error code ts. Thermistor 150ohms. Will need a need thermistor. Called BB to order part. Cust has foil vent, sent pic. Advised cust to change foil vent to semi rigid or rigid vent. ; ordrng 1 WP35001191 (thermistor), schdld next appmnt for 7/28 FRI
Corina B.
WRF767SDEM01 WHIRLPOOL REFRIGERATOR Ff 50 fz 6.3 found the ff evap covered in frost and ice. Called t/l Mark could not give me file#system is down for whirlpool. Check the connectors to the fan and thermistor, good. Checked the ff evap cover cracked, will need to be replaced. Not give the proper airflow. ; ordrng 1 WPW10501260 (cover-evap), schdld next appmnt for 7/31 MON
Chris H.
MVWB835DW1 MAYTAG WASHER Customer complaint that units lid will not lock and displays an F5E2 lid lock error code , confirmed, lid lock is attempting to lock but failing, replaced lid lock from truck surplus, no good, issue persits, found lid not seating propely not allowing lock to engage, ordering lid and bezel, confirmed with gs, pop in sd; ordrng 1 W10854524 (bezel) and 1 W11094984 (LID WHITE), schdld next appmnt for 7/31 MON
Chris H.
WDF520PADM3 WHIRLPOOL DISHWASHER Installed new dispenser, op test good; Job Cmpltd
Chris H.
DLE7200WE LG DRYER Reversed door, door opens in multiple directions and has a ton of plastic rods and springs that were very tedious, op test good
Chris H.
MVWC565FW0 MAYTAG WASHER Customer complaint that unit is walking across the floor and that on bulky setting it was not spinning out clothes, ran diagnostics, no codes stored, unit completed its service cycle, ran drain and spin unit did not move, started unit with 6 bath towels got wet then ran drain and spin, unit did not budge, unit was moving prior from an off balanced load, instructer customer on proper load size, distribution and soap usage, unit is operating as designed ; Job Cmpltd
Dan H.
WRF560SEYB04 WHIRLPOOL REFRIGERATOR Customer complaint of loud noise, found frost building up into evaporator fan, found freezer section door no sealing propperly, found ice cream lid stuck in bottom on freezer section door, removed, freezer section door is sealing now, cleared evaporator, op test good ; Job Cmpltd
Dan H.
KRSC503ESS00 KITCHENAID REFRIGERATOR Customer complaint that unit is not making ice, ran ice maker harvest test, ice maker is recieving 14vdc, per technical training pointer# W10869036, if ice maker is recieving 14vdc then ice maker needs replaced, replaced ice maker, ran ice maker narvest cycle, ice maker completed cycle, op test good; used 1 W10873791 (ICEMAKER) from stock, Job Cmpltd
Dan H.
KSC24C8EYP01 KITCHENAID REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 60 degrees, freezer section temperature at 69 degrees, no frost pattern on either evaporator, ran test 4, no frost pattern formed on either evaporator, tapped system, added half charge, frost pattern improved, unit needs new fresh food section evaporator and filter drier, recovered refrigerant, installed fresh food section evaporator and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.3oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line
Dan H.
MFW9800TQ0 MAYTAG WASHER Installed new boot, op test good
Paul H.
MFX2570AEW3 MAYTAG REFRIGERATOR Cc of leak, not a cooling loss, found defrost drain clogged, cleared obstruction, replaced drain from t/s, op test ok; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd
Paul H.
MVWB835DW1 MAYTAG WASHER Ran diagnostics, no errors stored, ran auto test, unit passed all steps, cc of not draining when running bedding, regardless of cycle, discussed loading and sensitivity of unit detecting off balance. Op test ok.; Job Cmpltd,
Paul H.
WRX988SIBM03 WHIRLPOOL REFRIGERATOR Replaced IM, cycled, tested good, op test ok; Job Cmpltd
Paul H.
WED7000DW1 WHIRLPOOL DRYER CC of noise, found debris in blower housing, cleared, started a cycle, nice and quiet, op test ok.; Job Cmpltd,
Paul H.
WDT780SAEM2 WHIRLPOOL DISHWASHER CC of not drying, ran diagnostic cycle, element did not heat, checked integrity of circuit, good, issue is control related, control needs replaced; ordrng 1 W11032772 (CNTRL-ELEC
Chad P.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Found unit frosting around the door area. Seals check good. Found service pounter for this issue. Needs air tower kit. ; ordrng 1 W10916494 (SERVICE KIT),
Jeff M.
WTW8500DR WHIRLPOOL WASHER The unit has a overload and off balance code I cannot calibrate the machine because the unit keep shutting down the unit needs a new main control unfortunately the model number is missing I cannot verify the model or serial customer needs to call Whirlpool neither have a new tag issued or call aaron's and give us an authorization.
Jeff M.
WZF34X18DW00 WHIRLPOOL FREEZER Installed new part unit op tested good ; Job Cmpltd,
Chad P.
WRS322FDAM04 WHIRLPOOL REFRIGERATOR Cc that water tastes like plastic. Unabke to duplicate st this time. Advised that the plastice taste will go away with time. Op test ok. ; Job Cmpltd
Chad P.
WRF540CWBW01 WHIRLPOOL REFRIGERATOR Found damper still icing and top shelf freezing several things. Appearch the damper is not sealing completely. Needs damper assy replaced. ; ordrng 1 WPW10594329 (DAMPE ASSY
Brian B.
WHIRLPOOL WASHER C62650537 Part # on new control is the same as all the others. Machine will light up, lock and unlock door and jiggle tub. This is normal. After that, it does nothing. Won't fill, or start pump. Called TL, john, 7719451247. He said to put new control in as software might be different. Replaced control. Still ng. Ohmed out water valve from control. 1.01 kohms on all coils. Checked voltagePer tech sheet. Only had 25v to coil? Per tech sheet, replace control.john agreed that problem is in control. He said to call Partner team and give file #. Called part team. They will send to research and call cust. ; Job Cmpltd,
Brian B.
WHIRLPOOL REFRIGERATOR WRB322DMBM00 No display. Power to jazz board. Will need new board. Replaced from t/s.. programmed new board. Machine started cooling. Compressor and fans running. Optest ok.; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock, Job Cmpltd,
Robert A.
WHIRLPOOL DBL WALL OVEN KEBC277KBT03 Installed inner glass, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRT311FZDW00 Installed service kit, op test ok; Job Cmpltd,
Jeff M.
MEDX600XW0 MAYTAG DRYER The unit is not heat the element is getting 240vac. Th unit needs a new heating ele
Jeff M.
GB2FHDXWQ05 WHIRLPOOL refrigerator The drain hole was clear the sides were iced over I steamed all of the ice out of the tray unit tested good; Job Cmpltd
Brian B.
GE REFRIGERATOR DFE29JGDIWW Found top right freezer bin slides were frozen. Freed up slides. May have been ice crystals in slides. plastic pieces found in bottom was flashing from evap cover. Not needed. Cust had freezer temp set to -6. Set to normal settings. Optest ok.; Job Cmpltd,
Brian B.
WHIRLPOOL WASHER CAE2743BQ0 Replaced pump and latch. Ran calibration and auto test. Optest ok. Office to run card.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
Jeff M.
PGSS5RKZSS GE REFRIGERATOR The unit was leaking from the fill tube to the icemaker I readjusted the icemaker unit tested good; Job Cmpltd
Chad P.
WMH53520CS2 WHIRLPOOL MICROWAVE Installed parts listed. Op test ok. ; Job Cmpltd,
Chad P.
WRF993FIFM00 WHIRLPOOL REFRIGERATOR Installed door and cleared frosting. Op test ok. ; Job Cmpltd,
Brian B.
WHIRLPOOL REFRIGERATOR MSD2456GEQ Found damper control lever seized up. Customer cannot adjust. Also, ff door is warped and not sealing on bottom. This is causing excess moisture and ice on left wall of ff section. Loosened door liner screws and straightened door. Used steamer to clear ice and free up damper control. Also used steamer to form gasket. Adjusted controls. Optest ok.; Job Cmpltd,
Chad P.
WRF560SEYW05 WHIRLPOOL REFRIGERATOR Found defrost drain ube clogged with packing material. This caused defrost water to go onto freezer floor and then onto kitchen flood. Cleared debris. Op test ok. ; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRT318FMDB02 Found no air flow to ff, frz full of frost, door not closing due to product, fez damper to ff closed, removed frost, opened damper, good airflow to ff, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR GI7FVCXWY00 Installed ice fan, fan running, op test ok; Job Cmpltd,
Robert A.
KITCHENAID WALL OVEN KODE507EWH00 Installed cooling fans, tested unit, op test ok; Job Cmpltd,
Robert A.
KITCHENAID RANGE KEBC107KSS03 Installed outer glass, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
Paul H.
KRFF305EBS00 KITCHENAID REFRIGERATOR Found water line to IM not seated properly allowing leaking when IM would cycle, reseated, cycled IM, leak resolved, op test ok; Job Cmpltd
Paul H.
WMH32519FS0 WHIRLPOOL MICROWAVE Unit had f4e4 humidity sensor error, excess condensation in unit, wiped out and ran blower for a while, tried running a sensor cycle, will not run due to humidity sensor error, needs sensor; ordrng 1 W10833858 (SENSOR, HUMIDITY),
Paul H.
WDT780SAEM1 WHIRLPOOL DISHWASHER Ran test cycle, unit filled but wash motor did not engage, control is sending 120v to wash motor, motor is faulty, needs replaced; ordrng 1 WPW10605057 (pump&motor)
Paul H.
GI6SARXXF05 WHIRLPOOL REFRIGERATOR When arrived unit not cooling, checked compressor, compressor hot but not running, used breakout box to power compressor, would not start, 16A, locked rotor, needs compressor; ordrng 1 WPW10143759 (drier-uv) and 1 WPW10507886 (compressor),
Paul H.
WRX988SIBM03 WHIRLPOOL REFRIGERATOR Found LED in FC bad causing lights at top of RC to not work. Jumped freezer led and RC lights illuminated, ordering FC LED; ordrng 1 W11126053 (LED)
Jeff M.
110.20956993 KENMORE WASHER The unit was not spinning or agitating properly I found the transmission was not attached to the pedestal mounts. I disassembled the washer I reassembled it to make sure no parts were damaged. found that one of the transmission bolts are missing so I use the motor bracket bolts in replace of the transmission bolts. Now for the missing motor bolt i used a nuts and bolts from my van to get the unit working unit tested good. One bolt is needed and unfortunately it was missed placed and needs to be re-ordered. ; ordrng 1 WP3400516 (BOLT)
Jeff M.
FFHS2611LBK FRIGIDAIRE REFRIGERATOR I found the icemaker not automatically cycling it does manually cycle and fill with water estimate only; ordrng 1 241798224 (ice maker)
Jeff M.
FFGF3047LSJ FRIGIDAIRE RANGE Converted the oven to propane
Chad P.
KRFC604FSS00 KITCHENAID REFRIGERATOR Installed chatter kit. Op test ok. ; Job Cmpltd,
Chad P.
MDB8959SFE0 MAYTAG DISHWASHER Installed rails. Op test ok. ; Job Cmpltd,
Chad P.
MVWX655DW0 MAYTAG WASHER Cc that units lights all started flashing and unit acting strange. No stored faults. Ran calibration mode and servoce test mode. Added load and had cust start a cycle. Unit back to operation correctly. ; Job Cmpltd
Chad P.
WRF993FIFM00 WHIRLPOOL REFRIGERATOR Installed evap cover assy. Interface was not needed as it is working as designed. Op test ok. Advised to allow 24hrd for normal colling and operation to resume. ; Job Cmpltd
Corina B.
MBL2258XES5 MAYTAG REFRIGERATOR The left side latch for the top rack was not down all the way. Optest ok. ; Job Cmpltd
Corina B.
ADB1300AFW0 AMANA DISHWASHER CC that it doesnt work, soap dispenser does not open. Ran diag no codes, ran a cycle filled with water but the motor did not turn on. Will need a new pump motor. Called GS to order part. Gave cust est to repair. ; Job Cmpltd
Corina B.
MHW5100DW0 MAYTAG WASHER Replaced the stator. Ran a C0 test and a rinse and spin. Optest ok.
Corina B.
MDB7601AWQ MAYTAG DISHWASHER Replaced the ui. Ran a light wash wait till 76 min and it was staying stuck on 76 min. Will need a new main control. Called BB to order part. ; ordrng 1 12002710 (cntrl-elec), schdld next appmnt for 7/27 THU
Chris H.
WRX735SDBM03 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not dispensing water or making ice, icemake ris sending voltage to valve, valve is opening when distributing water,customer has plastic style line, bullet peircing valve is restricting the flow of water to the unit was able to open a little more and the water flowed a little better, exained the flood hazard associated with these items and that they should be replaced with a ball check valve and a copper or steel braided supply line ; Job Cmpltd
Chris H.
KRFF507ESS01 KITCHENAID REFRIGERATOR Customer complaint that units freezer is frosting over and that the drawer is rubbing againgst the upper basket, adjusted door higher so gasket seals, lower basket apperas to be deformed and hitting the upper basket, spoke with gs ordering part ; ordrng 1 W10594047 (bin-freezr), schdld next appmnt for 7/28 FRI
Chris H.
WRB322DMBM00 WHIRLPOOL REFRIGERATOR Customer complaint that units freezer has ice build up, build up is from warm air entering the unit, found 1/4 inch gap on right side of drawer, slide rails are free of debris, slide rails are binding and need replaced, ordering slide rails, spoke with gs ; ordrng 2 WPW10120018 (slide)s, schdld next appmnt for 7/27 THU
Chris H.
ED5HVEXVQ02 WHIRLPOOL REFRIGERATOR Unable to remove stripped couple from old auger motor, need the bracket in between, spoke with gs ordering part ; ordrng 1 WPW10284485 (bracket), schdld next appmnt for 7/27 THU
Dan H.
WTW8500DW0 WHIRLPOOL WASHER Installed new control, op test good
Dan H.
MDBH979SAM1 WHIRLPOOL DISHWASHER , Customer complaint that control panel is no responding, found lights on user interface randomly flickering, no buttons responding, found silver migration on ribbon cable to user interface and door handle broken, unit needs new user interface(ss) and door handle; ordrng 1 W10811169 (user interface ) and 1 WPW10401481 (HANDLE), schdld next appmnt for 7/28 FRI
Dan H.
WDF520PADM7 WHIRLPOOL DISHWASHER Customer complaint that unit only ran once and now control panel is not working, found no power coming to unit, advised customer that they need an electrician to correct power supply ; Job Cmpltd
Dan H.
WRS325FDAB06 WHIRLPOOL REFRIGERATOR Customer complaint that water comes out of dispenser slow, and warm, fresh food section temperature at 41 degrees, removed water filter, good water flow trough water system, advised custome that i cannot make water colder and to replace water filter, unit is operating as designed ; Job Cmpltd
Dan H.
WRS325FDAM04 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not making ice, ice maker was mid cycle when tech arrived, ice maker ejected ice and filled, unit is operating as designed; Job Cmpltd
Brian B.
WHIRLPOOL WASHER WTW4616FW0 Replaced valve.. ran calibration and autp test. . Optest ok.; Job Cmpltd,
Brian B.
WHIRLPOOL WALL OVEN WOS92EC7AS03 Verified pop. Sent pic. CC that oven not cooking. Sears has been out 5 times, replacing different parts..they replaced main board and temp sensor. Checked input voltage.. 238v on main board. Ran diag.. no faults detected. Turned on bake and broil elements in test mode.elements working. Set oven to 350. Checked temp. Temp is 10 deg low. Entered calibration and set offset to + 10. Oven working as designed . Optest ok. ; Job Cmpltd,
Tim G.
MAYTAG DISHWASHER MDB4949SDH2 Complaint that the unit is full of water when they go to load the unit. Found the unit full of water and the drain clear with a loop in the line. Tested unit in a quick wash and found the drain pump stalling and just humming. Cleared all the water and pulled pump to find no obstruction. Replaced pump motor, op test good. ; used 1 WPW10348269 (PUMP-DRAIN) from stock, Job Cmpltd,
Chad P.
MVWB765FW0 MAYTAG WASHER Installed control calibrated and tested. Op test ok. ; Job Cmpltd
Chad P.
NGD4655EW2 AMANA DRYER Found hole in venting. Corected venting. Op test ok. ; Job Cmpltd
Chad P.
MSF22D4XAM01 MAYTAG REFRIGERATOR Found unit set to min cooling. Turned to normal temp. Ice maker turned off. Turned on. I.m. Cycled. Advised to monitor. Op test ok. ; Job Cmpltd
Chad P.
ABB2222FEW AMANA REFRIGERATOR Arrived to find unit running and cooling normally. Unit went into defrost. When unit came out of defrost cust heard noise. Noise was damper opening and closing. This is normal. Op test ok
Chad P.
LGHT1846QF1 FRIGIDAIRE REFRIGERATOR Cc that unit seems to be frosting to much in freezer. Advised some frosting is norman. This is due to the high humidity this summer. When the weather cools and the humidity levels lower the frosting will reduce. Op test ok. ; Job Cmpltd
Paul H.
KUDS03FTSS3 KITCHENAID DISHWASHER Replaced inlet valve, tested unit, ran test cycle no leaks, op test ok
Paul H.
WTW5000DW1 WHIRLPOOL WASHER Replaced main control, ran calibration, ran auto test, op test ok; Job Cmpltd
Paul H.
WRS586FIEE00 WHIRLPOOL REFRIGERATOR New IM in door, not making ice, old IM and optics were working, customer still had old door, transferred IM and optics over to new door, advised customer to give 24 hours for ice production to normalize.; Job Cmpltd,
Paul H.
JGB750SEF3SS GE RANGE Replaced bake ignitor, preheated unit to 350, unit reached temp, op test ok; Job Cmpltd,
Jeff M.
MVWC200XW1 MAYTAG WASHER The machine was not shifting properly installed the actuator from truck stock unit tested good; used 1 WPW10006355 (ACTUATOR) from stock, Job Cmpltd
Alice M.
NTW4516FW0 AMANA WASHER , The washer had a long drain code I cleared the code recalibrated the machine unit tested good I was unable to duplicate a draining issue; Job Cmpltd,
Jeff M.
WTW4816FW WHIRLPOOL WASHER The unit is filling extremely slowly I checked the water valves they are clear from any debri from the well water the water valves will not open all the way or close all the way I recommended for a plumber to replace them.; Job Cmpltd,
Jeff M.
WRF560SMYW05 WHIRLPOOL REFRIGERATOR Installed new part unit op tested good ; Job Cmpltd
Jeff M.
MVWC200XW3 MAYTAG WASHER Installed new part unit op tested good ; Job Cmpltd,
Jeff M.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Technical Service Pointer #: W10916291 frost in the frezor I did not replace the gasket due to the fact of want to remove this type of gasket out of the door it separates the inner and the outer liner and takes the insulation with the gaskets as you remove the gasket from the door. There is is a Service kit to correct the frosting issue it includes an air tower air tower gaskets silicone and fan blades; ordrng 1 W10916494 (AIR KIT),
Paul H.
WED49STBW1 WHIRLPOOL DRYER Started timed dry cycle, heat element cycled properly, temperatures are in normal range, used amp meter to determine power draw, unit drawing 26A when heater is cycling, examined heater, not sagging, ohmed fine, checked all connections to timer down to motor, inspected back plane, all connections look good, no signs of shorts or damage, spoke with BJ while diagnosing, he said to check if the breaker is warm, it is, based on his experience this means the breaker is failing, spoke with customer about it, he said electrician fairly certain that the breaker was good, warm breaker is all we can find at this point, customer is going to have electrician back out, leaving ticket open for now
Paul H.
LGHB2867PF7A FRIGIDAIRE REFRIGERATOR Newer IM, however contacts appear to be sticking in fill, further more, fill cup on IM is defective, causing obstruction and overflow issues, ordering IM; ordrng 1 5303918493 (freezer ice maker
Chad P.
JMC8130DDB JENNAIRE MICROWAVE Found unit will count down but not heat. Found door switches failing. Advised it is best to have all replaced to prevent service in near future. ; ordrng 1 4392027 (switch,micro) and 1 WP56001036
Chad P.
WRT318FZDM02 WHIRLPOOL REFRIGERATOR Cc that unit will randomly seem to loose cooling and fz section food items will be thawed. No fans running when this happens and lights are working. Power to unit checks good. If power is reset to unit when this happens unit will go back to working. Seems as if control is getting stuck in defrost mode. Wiring to control checks good. Needs control replaced. ; ordrng 1 W11039821 (CONTROL)
Brian B.
WHIRLPOOL REFRIGERATOR WRF757SDEM01 Found ff evap is solid ice. Called TL, Leon, 7719619170. He agreed that we should replace fan and harness assembly and also UI, since this is the board that monitors thermisters. He also said to run step 4-5 and make sure no freon is leaking into ff evap when valve is in frz evap position. Used steamer to clear ice. Ran step 4. Valve is working properly. No leakage into ff evap. Office to order other parts. Cust needs early appt; ordrng 1 W10849460 (UI CONTROL) and 1 W11033168 (FAN HARNESS) and 1 WPW10389152 (FAN SUPPORT), schdld next appmnt for 7/27 THU 8-11,
Corina B.
MEDB835DW3 MAYTAG DRYER C that there is a vibrating noise when it gets hot. Ran unit, removed front panel found the blower wheel is cracked. Called GS to order parts. ; ordrng 1 WP697772 (wheel), schdld next appmnt for 7/27 THU
Corina B.
WED8000DW3 WHIRLPOOL DRYER CC that a pair of underwear fell into the blower housing. Removed the underwear from the blower housing. Optest ok. ; Job Cmpltd
Jessica S.
MBL2258XES5 MAYTAG REFRIGERATOR CC that the i/m is not making ice. Have 120v to the i/m. Tried jumpering the i/m did not do anything. Will need an i/m. Used i/m from t/s. Installed i/m filled with water. Optest ok. ; used 1 W10884390 (ICE MAKER ASSY) from stock, Job Cmpltd
Corina B.
WED6200SW1 WHIRLPOOL DRYER CC that the door will not stay closed. Found the door latch was broken. Replaced the latch from the t/s. Optest ok. ; used 1 WPW10111905 (DOOR CATCH) from stock, Job Cmpltd
Chris H.
MVWX655DW1 MAYTAG WASHER , Customer complaint that unit filled on drain and spin, ran diagnostics no codes stored, showed customer how to start the drain and spin cycle, cycle ran thru as it should, unit completed its service cycle, no faults found unit operates as designed ; Job Cmpltd
Brian B.
WHIRLPOOL WASHER MHW5500FW0 Verified pop. Sent pic.Found door locked and when plugged in drain pump starts running and display flashing F3E1. Opened door and removed clothes. Code is for water level error. Removed back and checked pressure hose from sensor to tub. Checks ok and not obstructed. Ohmed out sensor wiring from sensor to control. Wiring checks good. Removed connectors and spread prongs and reseated. Now pump stopped running when plugged in. Ran diag and co test cycle. Machine filling properly. Optest ok.; Job Cmpltd,
Brian B.
WHIRLPOOL REFRIGERATOR WRX988SIBM03 Found large frost and ice buildup in freezer. Freezer evap is evenly frosted all across. Does not appear to be a sealed system leak. Bottom of freezer door not sealing. There is a 1/4 in gap on bottom of door. Removed door and bins. Dried out freezer. Reassembled basket and door per ser bul. Door is now sealing tight. Optest ok.; Job Cmpltd,
Robert A.
WHIRLPOOL WASHER WTW7300DW1 Installed gearcase and cluch, ran test 51 ng, will not spin or adj, ohmed stator from c/b, good, needs control; ordrng 1 W10812422 (CONTROL), schdld next appmnt for 7/27 THU !,
Chris H.
WTW5000DW1 WHIRLPOOL WASHER Customer complaint that unit is filling very slow and just shut off, found longfill no fill code, cleared code, found cold water hose kinked behind unit between wall and unit, un kinked hose cold water came into unit much faster, no further issues discovered, unit operates as designed, customer showed pop pic in sd ; Job Cmpltd
Robert A.
MAYTAG WASHER MVWB835DW1 6, Ran diagnostics, off bal load, long drain, ran test 51, excessive soap, use 2-3 tablespoons of soap max, test 51 passed all, ran test 52, good, op test ok; Job Cmpltd,
Chris H.
WFE540H0AS0 WHIRLPOOL RANGE Installed new element, op test good; Job Cmpltd
Robert A.
WHIRLPOOL DRYER LEB6400LW0 Found belt broken, idler pully warn, replaced, op test okCust has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.; used 1 341241 (BELT1540), and 1 WP691366 (PULLEY DRIVE1620) from stock, , Job Cmpltd, saved tckt
Robert A.
MAYTAG DISHWASHER MDB4949SDE3 Installed seal, ran unit, checked under unit, no leaks, op test ok; Job Cmpltd,
Robert A.
JENN-AIRE MICRO/OVENCOMBO JMW9330DAS Installed term block/filter, tested unit, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd, saved tckt [SdLink
Jessica S.
WTW5000DW1 WHIRLPOOL WASHER Customer complaint that unit is not rinsing out the soap from ger clothes and isnt spinning them out propelry, customer is using a whole cap full of detergent, instructed on proper load size and soap usage, error codes overloaded and oversuds, recommended running clean washer cycle with affresh, no further issues discovered, unit operates as designed ; Job Cmpltd
Robert A.
MAYTAG DISHWASHER MDB7709AWW2 Installed panel, op test ok; Job Cmpltd
Dan H.
KRFF507ESS01 KITCHENAID REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 50 degrees, freezer section temperature at 12 degrees, found fresh food section evaporator frosted around the edges, fresh food section evaporator thermistor is in wrong position, unit needs frost cleared and fresh food section evaporator thermistor installed in proper position, cleared frost and moved fresh food section evaporator thermistor, op test good ; Job Cmpltd
Tim G.
MAYTAG WASHER MVWB835DW0 Installed control, op test NG. Unit displayed a F2E3 UI mismatched. Checked for the correct part numbers and found correct. Spoke to GS reordering the main control. TG has original failed control. ; ordrng 1 W10812420 (cntrl-elec),
Dan H.
MEDC215EW1 MAYTAG DRYER Customer complaint that door will not close if latch trim piece is installed, customer has trim piece removed, reinstalled trim piece, door closes and opens, tested several times, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
Tim G.
JENN-AIR COOK TOP JGD8130ADS Complaint that the customer noticed his drop celing leaking in the basement under the cooktop area. Customer found that the leaK was in all excessive grease from the down draft. Checked unit and found excessive grease in the fan housing. Pulled fan and cleaned. Advised the customer to have a vent cleaning company out to clean the vent to prevent the possible risk of fire. Tech also found normal use ware and tare on the filter. Unit needs filter and customer can install on own. ; ordrng 1 WP707929 SVED
Tim G.
MAYTAG WASHER MVWB765FW0 Complaint that the clothing is coming out wrinkled, not completely wet, and or washed. Checked unit for errors and found nothing stored. Educated customer on cycle selection and options. Showed the customer the difference in water levels on certain cycles to help them find what will work best for the customer. Answered all the customers questions about the unit and instructed on detergent useage. ; Job Cmpltd,
Tim G.
WHIRLPOOL REFRIGERATOR KRFC300ESS01 Installed gasket and formed with steamer. Tech also applied a thin coat of vaseline to the hinge side of both ff door gaskets. Tech also instructed customer on their humidity control option and how it prevents the mullion from developing moisture. Advised the customer that for the next few days to make sure door is closing all the way so that the gasket can gain its natural seal. ; Job COMPLTD
Tim G.
WHIRLPOOL REFRIGERATOR WSF26C3EXF01 Complaint that the unit is slow to make ice. Customer stated that they just had a water treatment system put in and they are on well water. Tech tested water out of the door and found very low pressure. Tech advised due to the low pressure the ice production will be much slower. Tech advised the customer to make sure they are replacing the filter every 6months as they dont have the option of a bypass cap. Tech also leveled ff door and reattached grill. Looked at the customers use and care guide and directed customer to pg5 where it states to avoid connecting unit to a water softener system due to lower pressures and could cause failure in parts over time from the sault. Unit working at normal op. ; Job Cmpltd,
Tim G.
KITCHENAID REFRIGERATOR KRFF302ESS01 Complaint that a metal bar fell out of an area that the customer cound not locate. Found the metal bar a cross bar to support the lower glass shelf. Reinstalled, op test good. ; Job Cmpltd,
Tim G.
KITCHENAID REFRIGERATOR Complaint that the freezer door handle is loose. Tightened same, op test good. Customer provided POP to update for warranty (see pic).; Job Cmpltd,
Brian B.
WHIRLPOOL REFRIGERATOR WRF555SDFZ01 Found auger not working. Door not closing door switch due to warped liner. Liner is indented where it pushes on switch. Attached a spacer from surplus stock so auger works, but this is only a temporary repair. Sent pic. Will need new door. Office to order door. Will r/s for 2 weeks out but customer will call office when he receives door.; ordrng 1 W10855083 (DOR-FIP), used 1 W10221048 (SPACER) from stock, schdld next appmnt for 8/8 TUE !,
Brian B.
MAYTAG DRYER MEDC215EW1 Dryer not heating. Replaced cutoff kit from t/s. Checked airflow.. airflow good. Checked heater. Not grounded ir shorted . Ran test cycle. Optest ok.; used 1 279816 (CUTOFF) from stock, Job Cmpltd,
Brian B.
MAYTAG REFRIGERATOR MFI2570FEZ01 Replaced left french door. Adjusted controls. Tested i/m. Optest ok.; Job Cmpltd
Brian B.
GE WASHER WCVH6260FWW Stack washer and dryer. CC that machine not going through rinse. Ran diag, e22 code, fill issue.. cold side of valve bad, has power. Will need new water valve. Customer does not want to repair at this time. Do not order part. Paid sc. good for 30 days..; Job Cmpltd,
Brian B.
WHIRLPOOL DISHWASHER/B-IN KUDS30IXSS1 Panel not responding.found open panel fuse. Replaced from t/s. Ran diag test cycle. Optest ok.; used 1 W10402110 (FUSE) from stock, Job Cmpltd,
Robert A.
GE REFRIGERATOR GSH22JSXASS Ff 66, frz 26, found evap fan not running, but receiving power, good frost on evap needs evap fan and bulb; ordrng 1 TJS3810 (BULB 1.95) and 1 WR60X10185 (FAN86.20), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 7/28 FRI !,
Robert A.
FRIGIDAIRE REFRIGERATOR FRS6R4EW2 Ff 44, frz -5, no air flow to ff, found damper closed, reset connections, moved t stat to 1 then 5, damper opened, but loud, needs t stat and damper; ordrng 1 241537104 (T STAT FF) and 1 241600902 (DAMPER), schdld next appmnt for 7/27 THU 1-5,
Robert A.
DISHWASHER KITCHENAID KUDS30FXSS9 Ran unit, motor making noise, checked sump, cleared debris, ran unit again, water after fill, 76 deg, needs 120deg, suggest running hot water in sink before starting unit, watched cycle, good, op test ok; , Job Cmpltd,
Robert A.
WHIRLPOOL WASHER WTW5000DW1 Ran diagnostics, no codes, ran spin, unit off bal, adjusted feet while in spin, feet not moving, unit still shakes, normal, op test ok; Job Cmpltd,
Robert A.
KITCHENAID REFRIGERATOR KFCS22EZMS5 Complaint, water on floor, found evap drain frozen, replaced drain, cleared ice, op test ok; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd,
Robert A.
WHIRLPOOL WASHER WTW5000DW1 Ran diagnostics, good, ran recal good, talked w/cust noises are normalOp test ok; Job Cmpltd,
Chris H.
FEX831FS0 FRIGIDAIRE STACKED WASHER/DRYER Customer complaint that unit has a burning smell and stopped working and would not drain, started unit on spin, unit reached max spin, put water in tub unit drained, tech put small dent in panel when attempting to remove ,unit is in such a small area tech unable to remove unit for further testing, unit appears to be operating as designed, if problem persists will need second tech for removal of unit to further diagnose
Chris H.
MGDC215EW2 WHIRLPOOL DRYER Customer complaint that unit was making a loud noise for 5 days but noise is no longer happening, started unit on timed dry high heat, no abnormal noises heard, unit is operating as designed
Dan H.
WTW8040DW1 WHIRLPOOL WASHER Customer complaint that unit will not spin and valve closes so fast customer is concerned that their pipe are going to explode someday, ran diagnostics found f0e3(overloaded), f2e1(stuck key), and f6e2(communication error) error codes, all buttons working on user interface, unit passed main control test, ran rinse and spin cycle, unit rinse and advanced to spun cycle, unit is operating as designed, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
Dan H.
MVWB450WQ0 MAYTAG WASHER Customer complaint that unit makes noise when filling, started normal wash cycle, cold water valve is squealing when opened, valve screens are not clogged, unit needs new fill valve, customer does not want repair
Paul H.
WRF736SDAM14 WHIRLPOOL REFRIGERATOR Found IM is leaking, took temps around 30, too high for IM box, also found that the ice box fan was not running in test 36, ran test 56, found E5 thermistor error, either could cause issue of leaking, called Techline, spoke with Bill, replace IM fan motor and IM to be sure; ordrng 1 W10846539 (fan) and 1 W10917790 (ICE MAKER)
Dan H.
MDE4000AYW WHIRLPOOL DRYER Customer complaint that unit is making noise, started normal dry cycle, found rollers worn out, unit needs new rollers; ordrng 2 12001541 (ROLLER) schdld next appmnt for 7/27 THU
Paul H.
KOCE500ESS04 KITCHENAID MICRO OVEN Replaced door outer panel, transferred name plate, did not stick on right corner, ordering a name plate, customer will install, no return visit needed.; ordrng 1 W10839793 (nameplate)
Paul H.
WRS325FDAM04 WHIRLPOOL REFRIGERATOR CC of noise, arrived and customer informed us unit hadn't made noise in over 24 hours, observed unit cycle on, no noise present at this time, advised customer to attempt to record if noise returns, op test ok.; Job Cmpltd,
Paul H.
GR673LXSS1 WHIRLPOOL RANGE Replaced RF burner, tested by heating, op test ok
Paul H.
NED4655EW1 AMANA DRYER Push to start must be held for unit to run, verified that the centrifugal switch is functioning, good, checked run winding, good, checked start winding, was open in normal state, replaced motor from t/s, tested, operating properly now; used 1 279827 (MOTOR) from stock
Jeff M.
417.99570110 KENMORE DRYER The unit is making a lot of noises that I found the rear main bearing idler pulley and front slides failing
Robert A.
KITCHENAID DISHWASHER KUDS30IVBL4 Found tab broken off panel, replaced, op test ok; Job Cmpltd,
Jeff M.
NTW4516FW1 AMANA WASHER The unir is leaking for the water valve c the pics of the water valve. This is the new water valve that will be in truck stock. I has not received mine yet. this is why am ordering it; ordrng 1 W11038711 (WATER VALVE),
Tim G.
FRIGIDAIRE REFRIGERATOR FFHS2611LWJA Complaint that the ice maker is making a grinding sound when cycling and the ice maker leaks when filling. Cycled ice maker and found then the ejection fingers are against the cubes the motor's gearing is grinding. Cubes ejected and found when filling the water is splashing over the sides. Unit needs ice maker and the fill tube will need to be trimmed slighly. TG ONLY. Cust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard associated with this type of waterline and advised cust to replace with a copper waterline to prevent flooding.; ordrng 1 241798224 (ice maker), schdld next appmnt for 7/27 THU !,
Jeff M.
MVWC555DW1 WASHER MAYTAG Customer had an unbalanced load inside the wash machine I explain to her how to properly load the machine the unit tested good;
Jeff M.
GTR18BBSARWW GE REFRIGERATOR The units evap fan motor The bearings inside the motor are starting to fail the motor itself is getting loud needs a new evap fan motor; ordrng 1 WR60X23584 (MOTOR EVAP)
Jeff M.
WRF560SMYW04 WHIRLPOOL REFRIGERATOR Installed new part unit op tested good ; Job Cmpltd,
Paul H.
MGR6875ADB MAYTAG RANGE Installed switch assy. Op test ok. ; Job Cmpltd,
Chad P.
MDB8959SFE4 MAYTAG DISHWASHER Found tech unable to further adjust the unit. Frame is hitting the floor and top is resting on the counter as floor has been raised. This is compressing the unit causing poor door alignment. Also unit is elaning back. Advised to have install corrected. ; Job Cmpltd,
Chad P.
LGHB2867PF2 FRIGIDAIRE REFRIGERATOR Found closers failing causing rh side of freezer door to stay open. Needs slides replaced. Also, freezer seal will. Ot stay seated in door. Needs seal replaced also. ; ordrng 1 5303918689 (SLIDE LH) and 1 5303918690 (SLIDE ASSY) and 1 5304501270 (SEAL)
Chad P.
KSSC42QVS02 WHIRLPOOL REFRIGERATOR Found unit with temp alarm going off. Ff section over temp. Freezer is at -10f. Ff around 50. Found good frost pattern. Found evap fan underspeed causing ff section to not cool enough and for freezer to run constantly. Needs fan replaced
Tim G.
HOTPOINT WASHER HSWP1000M4WW Installed motor and tested both agitate and spin, op test good. ; Job Cmpltd,
Tim G.
WHIRLPOOL REFRIGERATOR MFT2776FEZ00 Installed ice door, op test good now sealing good. Reset power to unit now UI and main board are in sync with each other. Tech also leveled unit back to help with self closing door. ; Job Cmpltd,