Horrible Home Appliance Repair Service
Donald - Cleveland, OH
Fred’s Appliance Service came to my home to repair my refrigerator four times in a matter of two weeks and the issue as of today date still hasn’t been fixed. After being told that everything was working I went a purchased food that was lost due to my refrigerator issue. I am now in danger of losing all of the new food that I purchased because my refrigerator is still not working! I’m out of money, food, and lost time from work!
Response from Fred's Appliance Service:
Hi Donald, Thank you for sharing you review with us! It was nice speaking with you earlier. We apologize that your unit is not up and running. We have you scheduled for later today with one of our senior techs. He will take a look and get this all taken care of for you! Thank you, The Fred's Team
Nicole - Willowick, OH
Carolyn - Parma, OH
Corey was very knowledgeable and professional.
Excellent Service Tech
Richard - Bay Village, OH
I was very impressed with Gabriel P. He was very knowledgeable and friendly. Thank you so much!
Sondra jordan - Painesville, OH
Barbara - Cleveland, OH
Sharon - Solon, OH
Working with your company was a very positive experience. Chad was very friendly and knows what he is doing. I also appreciated the fact that when I called, a real person answered the phone!
Great Service, But Still Not Fixed
Jason - Madison, OH
I've been having problems with the lighting in my new Whirlpool fridge since I had it delivered in December 2017. The lights flicker badly and quit working at times. Art came out 11/9 and immediately diagnosed a faulty LED circuit board with out any disassembly or diagnostic work. He ordered a replacement part and returned 11/15 to install it. That did not solve the issue one bit, so he got on the phone with a phone tech from Whirlpool. He was told it's a known issue with the freezer drawer in these fridges. He said the insulation is so tight it causes a wiring issue. He got it to work, then left. Within minutes of leaving, the flicking issue returned and is still constant with every use. I guess I can live with it for now, until it gets worse...
Response from Fred's Appliance Service:
Hi Jason, Thank you for taking the time to submit your review. While you had great service, we are sorry to hear that the lights are still flicking on and off. We would certainly appreciate the opportunity to take another look at your unit. I just called and left you a message with more details. We hope to hear from you soon! Thanks! The Fred's Team
Quick diagnosis and quick repair time.
John - Parma, OH
Macaulay identified all failed parts quickly. A service call was scheduled for the day after the parts were received. Macaulay installed the parts in under two hours. The refrigerator has been operating with out any problems for days.
Harmita - Streetsboro, OH
Martin - Olmsted Falls, OH
Had a weird problem with igniters and convection fan on three month old slide in range. Had a first visit to diagnose and then a follow-up a few days later to install the new parts. Love the ability to track the technicians to gauge when they might be arriving within the 3 hour window. Since we're hosting the family for Thanksgiving not having an oven that worked was a MAJOR concern. Thanks David!!
Karen - Painesville, OH
Great service, technician explained everything. Even put booties over his shoes
William - Streetsboro, OH
Timely, knowledgeable. Unfortunately unable to help due to new installation problem by Lowe's
Very Polite Tech
Amanda - North Olmsted, OH
My technician was very polite and the communication of the company overall was very good. I was not happy with the wait time for the parts and return to my home. I was with no stove for 6 days and the parts were at my home for 4 of those days.
Response from Fred's Appliance Service:
Hi Amanda, Thank you for taking the time to submit your review. We are happy to know that you technician was polite and you had an overall positive experience. We apologize for the delay in getting a technician sent back out to your home. Over the years we have introduced new procedures, like shipping our parts direct to our customers, in order to expedite the service. However, we are still growing our team in order to decrease the time between appointments. We appreciate your patience! Thank you! The Fred's Team
very nice experience
Patrick - Painesville, OH
I met Jeff, at our door, he introduced himself, he was very professional, and knew right away what he was looking for, He, mentioned it was a very simple fix, and he explained every thing that he die, would highly recommend . this person, and company, Thank you very much.
C - Painesville, OH
The tech was timely and very professional, answered all our questions.
Lil - Madison, OH
Carl - Willoughby Hills, OH
Both Brian and Jeff were very professional and adept at their trade. Would have them back the next time we need them!!
Greg - Euclid, OH
Corina: 1. Arrived promptly on time 2. Efficiently assessed the appliance issue with explanation 3. Completed repair - appliance fully functional Would highly recommend Corina.
Michael - Mentor, OH
Arthur was very knowledgeable in identifying and explaining the problem. Service was excellent he did a great job. Would highly recommend him if we had further issues.
Great job, Brian
Jim - Chagrin Falls, OH
We have used Fred's in the past, and in fact Brian was the technician who serviced us. Nothing but 'kudos' to him! On this most recent occasion, he handled the problem within 20 minutes, and I was good to go! Thanks Brian.
Randy - Ashtabula, OH
Richard - Strongsville, OH
Kevin - Cleveland, OH
Robert - Mantua, OH
DAVID R. REVIEW
Sandra - North Olmsted, OH
This guy was really nice and professional. Quickly figured out what the problem was and fixed it right away.
Very Professional, Excellent Service
Mike M - Berea, OH
Called before he came
Jill - North Olmsted, OH
I called for washer repair because it was making noise, but still working. After the first two visits, it was no longer working. We went for weeks without a washer which was a hardship, but after all that, it is working better than ever, for which I'm appreciative. I just think it was a very long trip to get here. I trust Fred's and will continue to use them for my appliance repairs. And even knew on this journey that they would get to the bottom of it.
Response from Fred's Appliance Service:
Hi Jill! Thanks so much for taking the time to leave us a review. We're sorry we got tripped up a bit. Sometimes, machines do get the best of us! But, we will prevail!! haha. Thanks again for the kind comments. Have a great Turkey Day! -The Fred's Team
Michael - Geneva, OH
It took 5 mins to confirm my diagnosis and he gave me good advice.
Donna - Conneaut, OH
Pat - Willoughby, OH
Great and quick
Great and fast service!!
Michelle - Ashtabula, OH
Art did a good job thanks for getting my washer fixed 😊
Outstanding Professional Service
Rich - Chagrin Falls, OH
Robert at Fred's Appliance Is an outstanding professional. He was knowledgeable and efficient. Fred's Appliance is a first class outfit. They provided quick service and great communications, all at a reasonable price.
Kerma - Maple Heights, OH
Corina was very professional and polite. Very knowledgeable
Lorraine Lessick - Bedford, OH
Great service and outstanding techs who were super neat. 5 stars for them!!
Very good service
Paul - Mentor, OH
Great service techs
Chris - Amherst, OH
Theservice techs that did the workon my refrigerator were a pleasure. They cleaned up after them selves. They explained what went wrong with the unit. Fridge is up and running good.
Cliford - North Royalton, OH
All around easy transaction. Friendly guy and great customer skills.
Mary-Alice - Bay Village, OH
Gabriel was efficient and educated me on my new refrigerator
Michael - Madison, OH
we always have a great experience with Fred's
Great repair - poor cost/benefit
Robert - Solon, OH
All work completed satisfactorily. Economics of such a repair are questionable. 2yrar old dryer cost $528 plus tax. Timer motor repair was $315.
Jason - Mentor, OH
First of all, I scheduled an appointment for Monday 2-5...I rearranged my schedule and nothing. Got a robo-call & hang up at 4:55. When I called back it was after hours by 10 seconds. Then on Tuesday, the repairman showed up, saw the age of my fridge and looked at the few, easiest solutions and told me to buy a new one...in and out in 15 minutes. Oh by the way, that'll be $100. Did I EXPECT a full blown solution or repair? No. Did I KNOW there was a mandatory service charge? Yes. Did I expect a little more than a glance at my fridge? Yes. He didnt even pull it out from the wall or break out a screwdriver. Just a digital thermometer and an iphone. I KNOW the fridge is old but I called a repairman for an exam and diagnosis...hoping for a bandaid to prolong its life, not the usual "it's old, its lived past its life expectancy, buy a new one".
Response from Fred's Appliance Service:
Hi Jason, Thank you for taking my call to discuss your experience. We are sorry to hear that your unit needed more than a quick fix to be repaired. Even though we are in the repair industry, we are always honest with customers when it is in their best interest in replace rather than repair their unit. If you ever need service in the future feel free to call us at 1-888-45-FREDS. Thank you! The Fred's Team
Courteous with awesome service
Terrance - Westlake, OH
Very knowledgeable and explained a lot to me!
Great all around service Company
Petrox - Streetsboro, OH
Karen - Westlake, OH
Service man was great!!
Nancy - Broadview Heights, OH
polite repairman. Was in no rush and seemed to wanted to do the job correctly.
Employees were very nice.
Patrice - Aurora, OH
Great service, on time
Debra - Chagrin Falls, OH
Dan was friendly and thorough. I asked questions about the warranty parts that he kindly answered. He called and arrived on time.
Great service. Labor charge was way too expensive.
Richard - Sheffield Lake, OH
James - Mentor, OH
Excellent. Mechanic seemed to know what he was doing. The machine has been running properly since he adjusted it. Many thanks.
Brett - Parma, OH
Amazingly Coordinated Service
James - Avon Lake, OH
Not only does Fred’s Service show up ontime and do accurate work, but you are informed of every aspect of the service along the way. You can track the repairman’s work schedule and know exactly when he will be arriving at your house. Unparalleled service. Prepare to be amazed!
Mark - Bay Village, OH
Gabriel got the job done quickly and efficiently. He explained the work being done and was professional in every way.
Cal - Avon, OH
Professional and polite. Thanks
Joyce - Painesville, OH
Arthur was on time and performed the necessary service in a timely manner.
Great service. Timely. Professional.
Carol - Shaker Heights, OH
Excellent appliance contacts and follow through. Service was very good and very knowledgeable!
Paula - Chardon, OH
I feel that the issue I had with my freezer has now been corrected. It was a simple issue, but I feel confident that it is now fixed.
Margaret - Bay Village, OH
The technician was very thorough, courteous and professional. We were very pleased.
Debra - Olmsted Falls, OH
Great communication by email and voicemail!
Great personable service, above and beyond
Nisrine - Westlake, OH
Great experience with Gabriel. Professional, friendly, answers all questions and very efficient
Bob - Ashtabula, OH
Great service. Highly recommended
replace dishwasher door panel
Rob - Columbia Station, OH
Kaye - North Ridgeville, OH
Gabriel did great job. Was able to fix issue without having to replace the part.
Great service, very nice man!
Diane - Solon, OH
The service was great but the labor rate was too high. It took Dan less than 10 minutes to change the fuse in my dryer and I was charged $110.00 for labor. That's ridiculous!
Response from Fred's Appliance Service:
Hello Diane! Thanks so much for dropping a line to our team. It's much appreciated. I have reviewed your job record. We do charge by the job, not by the hour. There's pros and cons to both charging models. We have chosen a flat rate to prevent penalizing our customers when we have more senior technicians at your home that are slower, or newbies that are still learning the ropes. If we charged by the hour, these situations would penalize our customers. In result, we charge a flat rate so there are no surprises for our customers. Our customers know exactly how much the repair will cost them right up front. We do appreciate your comments! If you have any other questions or concerns feel free to reach out to firstname.lastname@example.org or 888-453-7337. Thank you -The Fred's Team
Howard - Solon, OH
Easy to schedule, arrived on time, performed the requested service, The best appliance service
Joan - Mentor, OH
prompt pleasant efficient
Great speedy service
Nicholas - Mentor, OH
Arthur Vondrak was excellent. Professional and interactive.
James - Eastlake, OH
Fred’s appliance was great with both communication and service. The technician was both thorough and knowledgeable. Highly recommend.
Melva - Maple Heights, OH
Richard - Avon Lake, OH
Gabriel was very professional and very knowledgeable. Took the appliance a part know exactly what was wrong replace the part back in service. Great job. Considering he had to climb over the dryer each time he had to go behind it. No room for moving it out
DAVID R. REVIEW
Sandra - North Olmsted, OH
Knowledgeable, friendly technician
David - Independence, OH
Tech was very helpful patiently explained the problem. Highly recommend Fred's Appliance.
Robert - Painesville, OH
Pete - Westlake, OH
Fred’s did a great job. Quick scheduling and service was on time. Brian (Technician), was patient, courteous, explained the problem thoroughly and was honest.
Great service with repairing our refrigerator.
Laura - Middleburg Heights, OH
Mac G was great. He was friendly and informative as to what was wrong with our fridge and how the new parts would fix it. Mac G was the most friendly and knowledgeable technician that we have probably ever had for any repair.
Fairway Blvd Washer Repair!
Roseann - Willowick, OH
very good service.
Karen - Avon Lake, OH
job well done.
Amy - Cleveland, OH
Anthony - Streetsboro, OH
Great service. I like the online tracker
Holly - Independence, OH
Gwendolyn - Richmond Heights, OH
Vikrama - Painesville, OH
Technician was very polite and courteous in explaining his findings
Tanisha - Cleveland, OH
Great Service and effcient serviceThe
Virginia - Avon, OH
The work was done fast and by a a talented man who knew his job. Very Respectful.
Scott - Cleveland, OH
Corina did a great job and was quick and efficient in her work. Would recommend to anyone.
Michael - Pepper Pike, OH
Response from Fred's Appliance Service:
Hi Michael, Thank you for taking the time to fill out our survey. I did take a look at the history of your repair, and the number of times we have come out to your home is unusual for us! We apologize for the time this has taken, but know that we are doing out best to get you taken care of as quickly as possible! I do see we are scheduled to come out on Monday to finish up the repair. If you are not satisfied after this trip, feel free to give us a call at 1-888-45-FREDS so we can discuss next steps. We appreciate your patience as we work to get your refrigerator up and running again! Thanks! The Fred's Team
Gibert - Kent, OH
Paula - Mayfield Heights, OH
Very good. I need them to come out a second time and they worked around my schedule.
Fast and friendly service!
Angela - Painesville, OH
The repair man arrived quickly and serviced our washing machine just as quick! He had the part for repair with him, and got our washer back up and running in record time. Thank you!
David - North Olmsted, OH
Would highly recommend to someone was very professional
On time, knowledgable
Doris - Mentor, OH
Carl - Strongsville, OH
Donald - Streetsboro, OH
Great service, quickly scheduled.
Michael - Rocky River, OH
Brian was really great - not only fixed the appliance, but explained why, what other things I should consider/do, etc.
Great service-very professional
Margie - North Olmsted, OH
T - Parma, OH
Your tech C.P. - was very friendly and knowledgeable.
explained every thing in great detail
Emma - Avon, OH
Teresa - Garrettsville, OH
Chandler - Painesville, OH
Mike - Aurora, OH
Brian was knowledgeable about repairing our ice maker and was able to fix the problem quickly.
John - Lakewood, OH
The Technician new what to do.
Mary - Brooklyn, OH
A+ for service,communication and customer service.
Laura - Cleveland Heights, OH
On time, Great service
Doug - Willoughby Hills, OH
Jeff was on time and gave us great service.
Dolores - North Olmsted, OH
We were so very pleased to receive a service call so quickly after our dishwasher broke! Your technician was very knowledgeable, and because he had the broken seal on his truck, was able to diagnose and complete the repair within a couple of hours. We’re, as usual, very happy with Fred’s!
Friendly Repair Man
Sheri - Elyria, OH
Gabriel was very friendly, thourough, and even gave tips on how to use the washer and dryer.
Yin - Painesville, OH
Very good service 5 stars
Gary - Mentor, OH
Jeff was very polite and courteous! He explained the problem with the microwave and was very prompt fixing it.
Outstanding couple of guys very professional and neat
Tony - Aurora, OH
Pam - Avon, OH
I absolutely love the tracking app! That was so unexpected but nice to see exactly when he was coming to my home.
Marla - Wellington, OH
The service was good but the wait "window" was too broad and caused me to have to take a lot of time off work to accommodate.
Sumita - Solon, OH
On time pleasant and efficient
Chava - Cleveland Heights, OH
Yvonne - Ravenna, OH
Service was excellent and on time and no wait thank u!
Great customer service!
Michael - Kirtland, OH
Mary - Perry, OH
Professional, efficient and kind service was provided and I will definitely use again for any repair needs.
Mandy - Lakewood, OH
James - Cleveland, OH
Scott - Perry, OH
Stephanie - Elyria, OH
Would use service again.
Louise - Fairview Park, OH
All my questions were answered and options presented.
Ilene - Brooklyn, OH
Jim - North Ridgeville, OH
David was excellent. I will recommend Fred’s Appliance to our friends and neighbors.
Rick - Willoughby Hills, OH
Really knew what he was doing. Made the fixes fast and correctly.
Madan - Beachwood, OH
Shannon - Pepper Pike, OH
The service I received was excellent. The tech was timely, pleasant and educated. She spent time discussing what was going on with the machine and what the steps weee to correcting the problem!
honest and straight forward
Debra - Ravenna, OH
Was extremely happy with our technician. Disappointed to hear that the machine is not the quality I thought I was getting.
Joy - Pierpont, OH
Very informative of what was going on with my washer and how to prevent further breakdown.
Response from Fred's Appliance Service:
Hi Joy! Thanks for the kind comments. We will assume you mistakenly chose 1 star instead of 5 starts based on your comments. Thank you -The Fred's Team!
Rimma - Aurora, OH
Professional & Courteous
Gabriel was professional and friendly. He was able to diagnose the problem and answer any questions I had. Although the part needed had to be ordered, he made an effort to return quickly and apologized for the delay. Once the part was received, he returned and had us up and running in no time. He had only wonderful things to say about his company. I will use Fred's Appliance again.
Renita - Brook Park, OH
Jeanne - Lorain, OH
Gabriel was awesome, and very knowledgeable. It was almost like having a friend fix my fridge! I will recommend Fred’s to all my friends!
Fixed the appliance.
Aaron - Chagrin Falls, OH
Timely, professional, and thorough.
Sharon - Euclid, OH
My Technician was nice! But my Refrigerator is still not working. The freezer was working and froze my meats. This morning, my meats were thawing and the making loud piercing noises. Please help!!!! This company has wonderful reviews!!! I’m in NEED of that service. The holidays is coming fast and I need this repair!!!!!! HELPPPPPPP.
Response from Fred's Appliance Service:
Hi Sharon! Thanks so much for your comments. We're very sorry for the continued troubles. I've reviewed your file and have found we have you rescheduled. We will be sure to get this problem solved for you!! Thanks again--The Fred's Team
Christopher - Aurora, OH
Fred's did a great job! On time and tech was very professional, neat and clean. Took the time to explain everything. A+
PAUL IS THE MAN...GREAT SERVICE
Carol - Cleveland, OH
Paul was very through. Didn't like that it took way too long to get fixed. Wrong parts sent. Had to re-order CORRECT parts.(label on parts box wrong) NO FAULT OF PAULS.
Response from Fred's Appliance Service:
Hello Carol! Thank you for the comments! We're very sorry for the troubles on the parts. We're glad it got solved. Thanks again! -The Fred's Team
Brendan - Lakewood, OH
Gabriel was knowledgeable and professional. He is a great representative for your company!
Very good service
Samuel - Lorain, OH
The technician did a good thorough job on two of my appliances.
Sheila - Rocky River, OH
Fred’s appliance repair was honest and convenient
Shelley - Cleveland Heights, OH
Like the service, the service person was helpful and nice
Kelly - North Olmsted, OH
Great service! Friendly and Knowledgeable service technician!
Michelle - Strongsville, OH
Max was professional and knowledgeable.
Paula - Chardon, OH
Was on time and very pleasant
Thomas - Highland Heights, OH
The tech was personable, knowledgeable and took care of the problem right away.
Judy - Beachwood, OH
Nice and courteous repair WOMAN. Careful and competent repair. Very pleased.
Great service, very knowledgeable
Doris - Mentor, OH
Would ask for him back should something else need fixing.
Still not working
Marty - Painesville, OH
I have you scheduled to come out for the third time to repair my refrigerator. Hoping we get it fixed this time.
Response from Fred's Appliance Service:
Hi Marty! Thanks so much for taking the time to leave a review. We're sorry for the troubles. Sometimes, the machines do get the best of us! We will be sure to do our best to get it right this time around. Thank you! -The Fred's Team
Jerry - Beachwood, OH
Christina - Painesville, OH
The repair man was fast and friendly
Prompt and competent
Marianne - Fairview Park, OH
Charles - Broadview Heights, OH
repair was great , David was very efficient.
Good Service...prompt and on time...
Robin - Aurora, OH
Repairs to my oven and ice maker installation went smoothly.
Replacing Water Front Selctor on Frig
Pelores - Parma, OH
Thomnas - Amherst, OH
Nikole - Garrettsville, OH
The technician was in and out quickly. Great job on fixing my freezer.
Roger - Andover, OH
Pleasant. Seem to be well trained in his job
Nice repair man
Patrick - Rocky River, OH
Washer finally works again
Linda - Cleveland, OH
Aside from the repair guy being 25 mins late which in turn made me late for work. My washer works again. Wish it could of been fixed sooner than it took but I guess over a week is good.
Response from Fred's Appliance Service:
Hi Linda! Thanks for you note. We're very sorry that we ran behind. It's never fun. Thanks again for your note, and have a wonderful week! -The Fred's Team
Awesome service...very impressed
Alan - Mentor, OH
Ferralloy - Westlake, OH
Mary - Jefferson, OH
he was professional and curtious ...exsplaned what he found and answered questions in a polite manner
Awesome service, awesome repair man and the price was great. Excellent !
Karen - Chagrin Falls, OH
Rocky River Home Owner
Stephen - Rocky River, OH
Polite, courteous and knowledgeable.
Irene - Roaming Shores, OH
Our service technician was very pleasant. Very pleased with the service provided.
Frank - Independence, OH
Everything we could ask for
Dr Linda - Cleveland Heights, OH
Arrived ahead of our expectations; were third on list. Prompt professional replacement of Maytag washer control panel. Machine working perfectly. May this panel far outlast the last two
Victoria - Bedford Heights, OH
Tom - Mayfield, OH
This was Brain's second trip to our house....I couldn't convince my wife that the washer was working properly but Brian did....."nuff" said!!!!
Deborah - Painesville, OH
I recently had a warranty repair on my new fridge. Not only was the repair made quickly, Art also tightened a loose handle and adjusted the legs/wheels for me. He even showed me the areas that needed an annual dust removal with the vac. Great service!!!
Andrea - Euclid, OH
The workers were very respectful
Tammy - North Royalton, OH
Very pleased with the technician who came out to repair our dishwasher, he was friendly, knowledgeable and gave great service. Highly recommend
careful expert service
Ruth - University Heights, OH
Dolores - Streetsboro, OH
John - Painesville, OH
Very good service on our dryer. Tech also vacuumed out while he had it opened up.
Susan - Beachwood, OH
Work done quickly and expertly
Brenda - Cleveland Heights, OH
Edwin - Mentor, OH
If I have problems in the future, I want Fred's to handle the problem!!
Ronald - Aurora, OH
Dominique - Fairview Park, OH
Lisa - South Euclid, OH
Jeff did a great job. identified problem quickly and resolved it. Was very knowledgeable and took the time to explain everything to me.
Matt - North Royalton, OH
Great customer service
Robert - Bay Village, OH
Technician was very friendly. Provided great customer service.
Donna - Lakewood, OH
Janice - Avon, OH
Gabriel was awesome. He was very patient with the circumstance which he shouldnt have had to put up with from Sesrs
Donna - Westlake, OH
Very good service
Diane - Avon, OH
It was good good experience,
Dani - Parma, OH
Wonderful service. Professional, knowledgeable, friendly! Would recommend them to anyone! Thank you for this recommendation!
Lynda - Amherst, OH
Excellent thank you so much
On time and very helpful!
Shirley - Avon, OH
Excellent service by Paul
Craig Nugent - Rocky River, OH
Paul first came over to diagnose a problem with my 7-month-old washer. It had stopped working altogether. He found that the transmission had leaked oil from the inside out. He said it was an abnormal problem. He ordered the necessary replacement parts and came back three days later to install them. The washer is working fine and is probably better than when it was brand new due to the replacement transmission. Paul was friendly, professional and hard working. He didn't finish up my repair until after 7PM on a Friday night, long after the people in his office had gone home. I would highly recommend him to anyone. He even likes dogs and cats so if you have pets you don't have to worry. I could tell that Paul genuinely enjoys what he does and I'm thankful he was assigned to resolve my issue.
Excellent Service - Under Warranty
Sheri - University Heights, OH
Great service and personality
Pamela - Grafton, OH
Pleased with service
Lauren - Painesville, OH
Repair done right!
Marty G - Avon Lake, OH
Gabriel exceeded our expectations. He was professional, courteous, and very knowledgeable. You can tell he had a great deal of expertise and enjoyed his job. He provided an explanation of what was wrong and how he was able to resolve it. Very satisfied with the exceptional service and a repair done right.
Ralph - Westlake, OH
Gabriel identified the cause of my oven problem for a follow up appointment. Friendly service and good advice.
Ralph - Westlake, OH
Brian did a great job diagnosing the cause of my oven problems.
Michelle - Lorain, OH
Very nice explained alot! Woukd reccomend
Kelly - Rock Creek, OH
Laytona - Maple Heights, OH
Response from Fred's Appliance Service:
Hello Latonya! Thank you for providing feedback. We will be contacting you shortly to find out what went wrong. We will be sure to make it right! -The Fred's Team.
Nice service & great treatment
Martin - Avon Lake, OH
FREEZER FRIGIDAIRE LFFH17F3QWA "Bench tested compressor to be sure and compressor is good, I did not find compressor open, jumped cold control and unit kicked on, ran 10 minutes until good frost pattern, unit needs cold control, when removing starter it fell apart so new starter sent is needed but compressor nor drier are needed and were taken for return; ordrng 1 5304513033 (COLD CONTROL)"
DISHWASHER WHIRLPOOL WDF510PAYB6 The pump has damage on the seal it appears that the seal was never pressed in properly at the factory I cannot fix it it is a potential leak waiting to happen part needs to be re-ordered; ordrng 1 WPW10482480 (pump&motor)
REFRIGERATOR WHIRLPOOL WRX988SIBH00 "Replace led lights,opt test ok"
DISHWASHER KITCHENAID KDPM704KPS0 "Cc still leaking from left side. Raised legs up. Made sure gaskets were on all the way, good. Took off vent fan and put back on to make sure it wasnt out of place. Nothing looks out of place or damaged. Let unit run a normal cycle with dishes in and pod in dispenser. Took off front panel. Ran unit almost 1 hr. No leaks. Op test ok"
RANGE WHIRLPOOL WFG320M0BB2 "Called customer, said unit is good as of now. Do not want us to come out at this time; saved tckt"
RANGE KITCHENAID KESS907SSS02 "Replace switch,opt test ok"
WASHER WHIRLPOOL WTW4816FW2 Cc unit not changing cycles. Found no fill long fill error code. Customers drain hose runs right into the ground. Let customer know that a stand alone pipe the height of the washer is needed per owners manual for unit to work correctly. Its not changing cycles because the water is siphoning out. Will need taller stand alone pipe. Unit is good. Op test ok
WASHER MAYTAG MVWC565FW1 "Found same error code as before motor fault,calling tech line, he had me run manual test on agitator notice it was not agitating and the basket was moving found cam not correctly installed it was on me sorry have to replace new cam the previous one was damage cause my bad install ran calibration and auto test ; used 1 W10721967 (PULLEY) from stock"
COOKTOP ELE KITCHENAID KCED600GBL01 "When arrive customer say the electrician was going to be there in 20 minutes check voltage to blower 0 voltage checked voltage from L1 to neutral 0 and l2 to neutral 0 and the electrician checked voltage from L1 to ground 120 and L1 to neutral 120 I told him thats not how you check voltage told him to check on the neutral and he got nothing so he when downstairs and found neutral not connected he connect it fan start it working but notice the switch was installed in correctly at the manafucture I had to take everything apart again,opt test ok"
RANGE FRIGIDAIRE FGGF3054MFE "Cc bake not working. Found ignitor ash white and not sending correct amps up to control. Replaced from, t/s. Tested, good. Op test ok; used 1 12400035 (IGNITER) from stock"
RANGE WHIRLPOOL WFG535S0JV0 "Cc fire in oven. Fire in oven, caused a lot of cosmetic inside damage as well as damage to the bake and broil components. Customer used fire extinguisher and that go all over and inside components as well. Unit is not repairable. Callled safety team and reported and sent pics over to them. Whirlpool will call customer with final report on moving forward to net steps. O-emld tckt"
WASHER MAYTAG MVWC415EW1 "Cc unit not spinning, customer already replaced actuator. Checked and found hub stripped. Replaced from t/s. Tested. Diagnostics and calibration. Op test ok; used 1 W10528947 (HUB) from stock"
DISHWASHER MAYTAG MDB4949SHZ1 "Customer complaint dw not working correctly, found float switch open fault, float was a little bound up but easily pulling up made it slide freely, advised avoid washing with fiberous food items still on plate, started and canceled cycle twice after complete fill, unit is operating as designed"
RANGE AMANA AGR5630BDB1 CC that the oven does not keep temp. Turned oven to 350* took temp 15 minutes after the buzzer. Temp in range. Advised cust to wait 10-15 minutes after the buzzer to insert the food. . Optest ok.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Cc unit freezing product in ff section.Customer also stated water dispense is slow, thinks water lines are frozen. Had to change temps to 3 to keep from freezing. Did not see any frozen product in unit at this time. Tested water dispense, water dispense low pressure. Installed bypass plug, dispense psi still low. Checked psi source in to unit, low psi out of shut off valve. Adjusted ff temp step 7 in diagnostics, to 2 for warmer temps. Advised customer she will need a plumber to check unit shutoff valve, or increase psi."
REFRIGERATOR MAYTAG MFI2570FEZ08 Customer complaints of a noise show me a video sound like the compressor so I force it into defrost the the compressor it start it ask customer if that was the noise he said yes then is normal I told him when defrost is done compressor will start and it will sound loud but then it will go away opt test ok
MICROWAVE JENN-AIR JMD2124WS "Accessed mag then found Mag was damaged, did not see a fuse but fuse was on order slip, reordering both mag and fuse; ordrng 1 W10138793 (fuse) and 1 W10278022 (magnetron)"
DISHWASHER WHIRLPOOL MDB9959SKZ0 Replaced drain pump. Tested. Good. Op test ok
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Cc unit interior lights outConfirmed top ff leds and freezer led lights are not illuminating. Replaced freezer led module using customer supplied pre Id part. Illumination returned to freezer and ff section. Op test good.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Installed new user interface , op test good"
WASHER MAYTAG MHW6630HW0 "Customer complaint that unit is not dispensing fabric softener, all valves are opening, found cold valve 2 only opening partially when fabric softener is being dispensed, both valves should be opened , unit needs new control and valve, customer has been quoted but we are waiting on auth from whirlpool for repair ; ordrng 1 W11322883 (CNTRL) and 1 W11316256 (Valve), used 1 SHIPPING (shipping and handling) from stock"
RANGE WHIRLPOOL MGT8720DS00 "Customer complaint of discoloration on cooktop, found grease build up by burners(see pics), quoted customer to replace, customer refused to pay service call; ordrng 1 W10336319 (Cooktop), used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER AMANA ADB1700ADW0 Unit was in lock mode correct issue opt test ok
DISHWASHER KITCHENAID KUDS30IXWH1 "Customer complaint that stopped working, no buttons on user interface are working, found control and harness burned, unit needs new control and harness , customer does not want repair ; ordrng 1 WPW10380685 (CNTRL) and 1 W10195525 (Harness), used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER WHIRLPOOL MDB9959SKZ0 "Customer complaint that unit is not draining, found chopper blade broken off and lodged in drain pump, installed new drain pump , op test good"
REFRIGERATOR MAYTAG MSD2572VEB01 "CC that the unit is still not cooling. Tapped the control, thermostat turned on. Will need a thermostat. ; ordrng 1 WP2315562 (thermostat 8765), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WFW5620HW0 "CC that err comes up when starting the machine. Ran diag f0e5 off balance load. Ran a drain and spin. Started the washer several times, no code. Optest ok."
RANGE WHIRLPOOL WFE320M0EB2 "Cc unit RF burner not workingFound RF burner element open. Replaced element using customer supplied pre Id part. Ran burner op test, good heat, op test good."
WALL OVEN GE JT3500SF3SS "Customer complaint oven wont work too or bottom for more than a few seconds before beeping and displaying f97, f97 lower cooling fan too slow fault, wires were good into harness, replaced sensor and blower with part sent, op test good"
REFRIGERATOR KENMORE 1069555782 "Cc unit not coolingCustomer stated after multiple power outages, unit would not turn back on to cool, but lights were on inside. Unit then started cooling again later that day. Turned thermostat on and off and few times, letting compressor start back up to test start relay function. Unit cooling normally at this time, could not duplicate a no cool. Possible start relay but advised customer to monitor unit."
REFRIGERATOR FRIGIDAIRE FGUS2642LF0 "Cc: intermittently turning on and off, sy ce in displayFound error code sy ce(communication error). Found unit cycling on and off. Checked power. Found unit is not loosing power. Relay on control clicking open and shut. Needs main control. Customer does not want to repair at this time"
REFRIGERATOR GE GYE22KSHHSS "Cc unit leaking from door in dispenser areaCustomer had water turned off, ice maker turned off and emptied. Could not see actual issue, but customer stated it was slowly leaking down back of dispenser and pooling in tray. Turned water back on, tested dispense and ice maker water dispense, tested good. Found ice buildup around ice compartment door. Found pointer Ref 01-18 to replace compartment door. Possible air leakage from door causing ice to melt down and drip. Also adding ice chute door and inlet valve. ; ordrng 1 WR17X13241 (refrigerator door du) and 1 WR49X29483 (ice box door kit) and 1 WR57X10098 (valve dual water)"
RANGE FRIGIDAIRE LGGF3042KF The racks are flexing super easily almost like theres no hardness to the metal. Needs new racks in the meantime customer is going to call Frigidaire. These racks cant hold no more than 5 to8 pounds before they slip. Customer can install; ordrng 1 316496201 (rack) and 1 316496205 (rack) and 1 316577800 (rack)
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Cc of grinding noise Found diffuser to be extremely loud when opening and closing Needs diffuser ; ordrng 1 WPW10594330 (Damper)
WALL OVEN GE JGRP17BEW4BB "Igniter has failed needs new igniter customer wants a second igniter as a back up; ordrng 2 4342528 (ignitor)s, used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER MAYTAG MDB7959SKZ0 Cc unit not washing Found error for wash motor not running Ran auto test found unit to be just humming Needs wash pump ; ordrng 1 W11416363 (Wash pump)
WASHER KENMORE 110.9257821 "Customer complaint washer bangs around when stopping in spin, other company replaced clutch they think, confirmed banging, found brake sticking, quoted to replace brake and drive tube W10820043 customer does not want repair at this time ; used 1 SHIPPING (shipping and handling) from stock"
RANGE HOOD WHIRLPOOL WVW51UC0FS1 "Cc unit buttons still rusting on new control Customer showed pop, purchase date shows out of period, but she said it was delivered a month later. Customer states the new buttons are starting to rust/discolor like the old buttons.Called wp techline, Chris, verified purchase date, This is a cosmetic issue, customer can try to use different cleaners, but if functional, no repair will be made."
RANGE HOTPOINT RGB745BEH4WH "Igniter has failed needs replaced.; ordrng 1 4342528 (ignitor), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR MAYTAG MFI2570FEZ07 "Replaced parts. Tested Icemaker calling for water, good no leaks. Tested dispenser, good, no leaks. Op test ok"
DISHWASHER MAYTAG MDB9979SKZ0 Replaced part. Tested good. Op test ok
DISHWASHER GE PDT715SYN0FS Cc unit wont power on Found outlet not supplying proper voltage plugged unit into another outlet Ran auto test OP Test Ok Advised to have outlet inspected
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced parts. Tested good, op test ok"
RANGE WHIRLPOOL WGG745S0FS02 Cc: leaking gasCustomer had dominion gas company out. Dominion determined the rear left and right burners are leaking. Need manifold; ordrng 1 W10806878 (manifold)
REFRIGERATOR MAYTAG MFI2569VEM1 Installed damper and gasket. Ran damper op test. Op test good.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replace parts opt test ok
WASHER WHIRLPOOL MVWC415EW0 "Customer complaint washer is loud in later spin, confirmed found bearings failed, quoted to replace gearcase W11454372, customer does not want repair at this time ; used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER KENMORE 665.13833K601 "The unit is leaking needs a door seal customer wants an extra one so we are ordering two door seals and the dispenser is not operating needs a new dispenser; ordrng 2 W10542314 (door seal)s and 1 WPW10224428 (dispenser), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRT314TFDW "Customer complaints temperature doesnt seen found unit on defrost mode but temperature was 37 to 42 degrees on fridge on the coldest setting cause it was in defrost the temperature will drop adjust temp on freeze to minimum to allow more cool air also temperature on freezer was accurate explain customer of other ways to avoid issues with unit,opt test ok"
REFRIGERATOR KITCHENAID MBF2258DEH00 "Customer complaint she couldnt hear compressor but seems to be cooling fine, temps were 1 frz and 39 ff, unit was in standby, changed temp colder and fans turned on, compressor could be heard by kick plate, advised cleaning dust from behind kick plate, unit is operating as designed ; used 1 SENIORDISCOUNT (senior discount) from stock"
MICROWAVE AMANA MVH230L/01 "Customer complaint mw not heating, confirmed, found mag failed, magnetron is discontinued, unable to repair unit, left part number with quote to install if found"
WASHER MAYTAG MVWB865GW0 "Customer complaint lid cracking by hinge, confirmed left hinge failed cracking lid, unit needs left hinge also, will install lid on return visit; ordrng 1 W11401116 (HINGE LEFT)"
REFRIGERATOR WHIRLPOOL WRF535SWHB02 Cc: frost build up in freezerCustomer stated unit was frosting up around light switch. Unit stopped frosting up prior to us coming out. Customer stated they thought about canceling but wanted to ensure there wasnt still an issue. Could not locate air leak. Gaskets all are sealing. Op test ok
DISHWASHER MAYTAG MDB8959SKW0 "Customer complaint not draining, ran diagnostics found f9e1 no drain, started drain drain just buzzing, metal clip on fin broken, drain pump needs replaced, drain pump sent was damaged, reordering; ordrng 1 W11497943 (DRAIN PUMP)"
RANGE JENN-AIR COULD NOT LOCATE "Could not find model number. Spoke with BJ, could not service unit due to no model number. BJ stated to just walk away and dont charge svc."
REFRIGERATOR GE GTL18JCPDRBS "Cc unit not coolingCustomer stated he had to defrost the freezer coils recently, and it started working, but he thinks there is a defrost issue. Checked defrost circuit, found defrost bimetal physically popped open. Unit needs defrost bimetal. Checked defrost heater resistance, good at 35.7ohms. Customer paid for both jobs service and parts only on this pvr. ; ordrng 1 WR50X10025 (thermostat def2674), used 1 SHIPPING (shipping and handling) from stock"
DRYER WHIRLPOOL WED5620HW1 Customer sent me a picture of the water that accumulated under the dryer I took the entire machine apart I did not find any damp spots and 17 but I did walk outside and the venting was completely plugged which would cause the moisture its being evaporated out of a closing tonight escape the unit and build up somewhere somewhere. I did test the unit everything does work and function correctly nothing was damaged
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Installed new part unit tested good
REFRIGERATOR KITCHENAID KRMF706EBS01 "Icemaker fan is not running correctly needs a new icemaker fan; ordrng 1 W10846539 (evaporator fan blade), used 1 SHIPPING (shipping and handling) from stock"
DRYER WHIRLPOOL WED8300SW0 "Cc unit not heatingRan dryer op test, tumbles but does not heat. Checked power in to unit, found 0v between L1 and L2. L1 to N and L2 to N reading 123v. Outlet is new install, seems miswired. Advised customer to contact electrician to determine power issue to unit."
REFRIGERATOR KITCHENAID KRFC704FPS04 "Cc unit LH ff door dented. Replaced LH f door and ui control using customer supplied pre Id parts. Test all door dispense functions, all tested good. Customer satisfied with appearance. Op test good."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Replaced door, op test good, no leaking after 4 cups filled, retrained gasket to door, applied petroleum jelly to top corner to help train and advised to monitor and they may need to re-apply"
REFRIGERATOR KITCHENAID KSSC36QTS08 "Customer complaint fridge leaking underneath, confirmed found cracked 5/16 water line, quoted to repair using ts fitting, ok, replaced, op test good; used 1 WR02X11330 (5/16 UNION) from stock"
DISHWASHER GE GDT545PSJ4SS Reset power unit turned on Ran test cycle OP Test Ok
DRYER AMANA NED4655EW1 "Cc: not drying, noiseFound belt shedded, and idler pulley worn out. Needs dryer repair kit. Installed dryer repair kit. Ran test cycle. Op test ok; used 1 4392065 (DRYER REPAIR KIT) from stock"
DISHWASHER WHIRLPOOL WDP370PAHW0 Installed new part unit tested good
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Found icemaker continuously cycling not stopping or asking for water need and ice maker replaced from t/s ,opt test ok ; used 1 W10882923 (ICE MAKER ASSY) from stock"
REFRIGERATOR FRIGIDAIRE FFTR1821QS3 Cc unit not defrosting Plugged in defrost heater OP Test Ok
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Cc unit not cooling enough in freezer sectionCustomer states brand new unit, ice cream is staying soft in freezer. Temped unit, ff section is 38 degrees, freezer product at 15 degrees. Note: this unit is in a un-heated garage. Advised customer that this unit will not work correctly in cold ambient temperatures. Forced unit to run by turning up thermostat. Checked frost pattern and air flow in freezer. Found product blocking vent outlet in rear. Rearranged product. Frost pattern good on evaporator. Let run 15 min. Temps in freezer down to 8 degrees and unit still running. Advised customer allow 24 hrs and check product in freezer."
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Defect in new door on mullion strip holder. Ordering door; ordrng 1 W10919641 (dor-fip)
DISHWASHER FRIGIDAIRE FDB126RBB1 "Cc unit not always filling with afterCustomer states unit will sometimes fill with water at cycle start, sometimes it wont and will wash without water. Cycled unit through cycle phases, not filling at start of cycle, checked float switch, found float/switch is not smoothly moving up and down, was stuck in semi up position. Pushed down and restarted cycle, water coming into unit. Unit needs float switch.; ordrng 1 154773201 (switch,float4242) and 1 5304506520 (float709), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed icemaker Ran error check OP Test Ok
RANGE WHIRLPOOL WFG550S0HZ1 Installed oven sensor. Ran test bake. Still getting f3e0 error code. Ohmed out sensor from control. Sensor checks good at 1120 ohms. Needs control.Control shows out of stock. Office to reschedule; ordrng 1 W11258611 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Customer complaint ice maker not working, confirmed, found e2 Im error for harvest time out, tried harvesting and it timed out again, Im WPW10764668 failed, quoted, customer does not want repair at this time ; used 1 SHIPPING (shipping and handling) from stock"
DRYER MAYTAG MGD6230HW0 Left side has huge damage cosmetic. Needs a new cabinet ; ordrng 1 W11417441 (CABINET )
WASHER MAYTAG MVWC565FW2 "Cc: not spinningCustomer stated when washing a bath mat it was too heavy for the unit and it would not spin. Found error codes f0e5(off balance load). Advised customer on loading. Ran auto test and calibration. Ran drain and spin. Unit is very well balanced, suspension checks good. Unit functioning as designed. Op test ok"
DRYER WHIRLPOOL WED6200SW0 "Cc: burning smell, noiseFound idler pulley worn. Found debris melted to heating grate. Needs idler pulley; ordrng 1 8547174V (pulley-idr2573), used 1 SHIPPING (shipping and handling) from stock"
DRYER SAMSUNG DV45H7000EW/A2 "Cc: not drying, no heatFound no heat. Ohmed out element. Found element at .95 ohms. Found element receiving proper power at 248v. Needs element.Customer does not want to repair at this time"
DISHWASHER KENMORE 665.15113K215 "Cc unit not drying and water not draining properlyRan diagnostics, no codes stored. Ran diagnostics cycle in entirety. No codes at end, heater element turned on. Drain water from unit, coming up through sink disposal, customer stated disposal does not work. Advised customer that disposal drain is clogged, will need to replace disposal, this will cause some water to drain back into the unit. Advised customer to run heated dry cycle and use rinse aid for best drying performance . Unit op test good."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed shelfs
DISHWASHER KITCHENAID KDFE104HPS0 All connectors are good pump is running and valve working also drain pump working no issue found
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "CC that the unit is freezing food in the ff section. Found the evap has a partial frost pattern. Checked gages 0 psi low, high 90 psi equalized at 30 psi amp drawl . 75 used nitrogen 140 with soap bubbles no leaks. Called t/l Chris unit is non repairable."
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Cc unit leaking Found drain pan clogged Removed clog OP Test Ok
DRYER WHIRLPOOL WGD4815EW Installed burner
FREEZER KITCHENAID KRMF706ESS01 Replaced the rail. Optest ok
WASHER WHIRLPOOL WFW6620HC0 "Replaced part. Leveled unit out. Tested with load of towels in, put on quick wash, 20 mins. Watched. Everything checks normal. Op test ok"
WASHER WHIRLPOOL MVW6230HW0 Replace lid opt test ok
REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced fan motor, tested. Good. Op test ok"
RANGE AMANA AGR5844VDB1 Replaced parts. Tested. Good.
WASHER MAYTAG MVWC565FW2 Found error f7e5 shifter fault delete error code replace shifter ran calibration and auto test pass opt test ok
WASHER MAYTAG MVWB865GW0 Customer replaced part already. Customer was putting too much detergent or softener and overflowing the detergent tray. Checked unit out. Good. Op test ok
REFRIGERATOR KITCHENAID KFXS25RYMS2 "Cc leaking from FZ. Found old style drain tube replaced from T/s. Tested, cleared ice. Op test ok; used 1 W10619951 (TUBE-DRAIN) from stock"
DRYER AMANA NGD4655EW2 Installed conversion kit Ran test cycle OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
REFRIGERATOR WHIRLPOOL GB2SHDXPT01 "Cc unit not coolingFreezer section cold, evap frosted over, no airflow to ff section. Ran disgnostics force defrost, defrost turned on, compressor still running. Unit needs jazz board. Replaced using truck stock. Steamed evap clear. Programmed board to 01. Advised customer to allow up to 24 hrs for unit to return to desired temps. Op test good.; used 1 WPW10503278 (CNTRL-ELEC) from stock"
WASHER WHIRLPOOL MVWC465HW2 Found hot water turn off and error code f8e1 no fill long fill turn water on opt test ok
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Cc UI not changing when trying to do temp or anything, temp is cold. Checked UI, UI is working, nothing wrong, showed customer how to change settings and turn Icemaker off and on. Let customer know they were probably not holding the buttons correctly or long enough. Changed temp to 40 in FF and 1 in FF. Set unit to automatic 8 hr defrost. Unit test good. Op test ok"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 CC that the unit does not dispense water. Tried to put unit into diagnostic would not go. Will need a new ui and control.
DRYER WHIRLPOOL WGD5100HW0 CC that F3e2 comes up. Checked the outlet thermistor 10 k ohms to replace the ui. ; ordrng 1 W11419056 (UI)
WASHER WHIRLPOOL WFW5620HW0 CC that the unit is leaking and shakes. Service pointer W11445524 to replace the control. Found the stator going clockwise. Will need a new control and stator. ; ordrng 1 W11322903 (cntrl-elec) and 1 W11354541 (STATOR)
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Cc unit still leaking water into bin Water seems to be coming from around fill tubeNeeds a door Per Marcone it says to order interface with door ; ordrng 1 W11129497 (dor-fip) and 1 W11314429 (Ui)
DRYER MAYTAG MEDB766FW0 Cc unit not starting Found UI to be not responding all the time Removed power and reset ran diagnostics found error for UI software and error for parameter memory invalid Needs UI and control ; ordrng 1 W11042482 (panel-cntl) and 1 W10831163 (cntrl-elec)
DISHWASHER KITCHENAID KDTE104ESS2 Cc of dishes not drying Ran diagnostics found error for open heater circuit Ran through test cycle found heater turning on Needs control board Also found dispenser door broken ; ordrng 1 W10854225 (cntrl-elec) and 1 W10861000 (detergent dispenser)
DISHWASHER KENMORE 66513123K701 "Cc unit not draining at end of cycleFound water in tub ran drain drained out fine Ran test cycle seems that during a cycle control shuts down and doesnt drain properly Needs control and advised to replace drain pump ; ordrng 1 WPW10285178 (cntrl-elec) and 1 WPW10348269 (drain pump), used 1 SHIPPING (shipping and handling) from stock"
RANGE FRIGIDAIRE LFEF3017LBD "Found a failed switch sparking ordering ; ordrng 1 316436001 (switch,infinite lrg 23.36), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MHW5630HC0 C bm pvr
DISHWASHER WHIRLPOOL MDB4949SHZ0 "Replaced control. Ran diagnostics, unit called for water, washed and when it was suppose to drain, it didnt. Put new drain pump on from t/s. Tested. Still not draining. Tested ohms from harness at control, getting 33 ohms from pump. Control tested less than 1 vAC sending from contracts to pump. Ordering control. **place on cancellation list ; ordrng 1 W11225084 (cntrl-elec) and 1 W11395600 (CONSOLE ), used 1 WPW10348269 (PUMP-DRAIN) from stock"
WASHER WHIRLPOOL WTW5000DW3 "Cc unit not spinning out clothes.Ran diagnostics, found code f0e5 for off balance load. Cleared code. Ran auto test and calibration. All functions passed. Started normal load for customer. Then switched to drain and spin. Load drained and water extracted properly at th end. Unit is working as designed, advised customer about load sizing and avoiding dissimilar clothing types in the same load. Customer not happy. Says I didnt do nothing. States she shouldnt have to run a drain and spin. Advised her if the load was offbalance then she will have to. She stated we were out for her old machine that did the same thing, and we didnt do nothing then either. I believe this is a usage and care issue with customer, will escalate to techline if we are called back."
KITCHEN WHIRLPOOL KECC567KBL0 Replaced the switch and burner. Optest ok
REFRIGERATOR WHIRLPOOL GX5FHTXVY04 "Replaced parts. When replacing condenser fan, blade chipped and broke a blade. Ordering ; ordrng 1 WP12825803 (blade)"
WASHER MAYTAG MHW5630HC1 "Found drain hose not installed properly it was shove in 12 inches into pipe can cause siphoning ran a load of delicates waited 30 minutes customer wanted to make sure that was the issue cycle completed pass clothes were damp also found out hoses were in reverse then started having an error code on latch it was the weirdest thing ran diagnostics delete code pass correct all issue,opt test ok when left customer had to go to an emergency restroom on speed way"
MICROWAVE WHIRLPOOL WOC54EC7AS00 "Inverter not the issue Needs magnetron, using what customer paid for inverter to go towards magnetron ; ordrng 1 W11346197 (Mag)"
OTR MICROWAVE KITCHENAID KMBD104GSS01 "Replaced the door switched and piston. Optest ok; used 1 W10138793 (FUSE, MICROWAVE) from stock"
WASHER WHIRLPOOL WFW8620HC2 "Cc: extremely loud during spin, going off balance, load and go dispenser leaking, over suds errorFound error codes f0e2(oversuds). Ran drain and spin. Unit is balanced. Found load and go dispenser causing too much suds. Called whirlpool tech line spoke with TJ. He stated the vibration outlet be from the pedi stool, and or combination of floor vibration. He stated to run unit with a load of towels. Ran load with 6 bath towels. Needs shocks; ordrng 1 W11316766 (SHOCKS)"
WASHER WHIRLPOOL WTW4850HW1 "Customer complaint washer not working after making loud noises, confirmed not spinning basket speed fault, found pulley nut and belt had fell, reinstalled with loctite on nut, unit would not spin normal still, low and high spin it just very slowly spun basket, nothing is binding, motor is very hot and is starting to have a hot electrical smell, unit needs motor and capacitor ; ordrng 1 W10832724 (drive motor) and 1 W11395618 (CAPACITOR )"
WASHER WHIRLPOOL MVWC565FW Replaced the valve. Optest ok
WASHER MAYTAG MVWC465HW2 CC that the unit does not turn on. Found the gfi outlet tripped. Advised cust to have the appliance plugged into a non gfi outlet. Ran a calibration. Optest ok
DRYER MAYTAG MEDB766FW0 "CC that the unit is hard to start and takes a long time to dry clothes the drum has paint chipping on the front. Advised cust the paint chipping is normal. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. ran diag f4e4 l2 line voltage. Checked the woltage correct. Ran an encoder test, passed. Started the dryer several times started every time. Optest ok."
KITCHEN WHIRLPOOL KECC567KBL0 See other techs PVR; used 1 SHIPPING (shipping and handling) from stock
OTR MICROWAVE KITCHENAID KMBD104GSS01 Replaced parts. Found old piston broken. Tested. Door was still opening. Re adjusted left door switch bracket. Tested. Door closed every time. Op test ok
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed new part unit tested good
WASHER MAYTAG MHW5630HC0 Installed dispenser OP Test Ok
REFRIGERATOR KITCHENAID KRFC302ESS00 "Cc unit water dispense low pressure and making noiseCustomer stated she tried a new filter, still has low pressure and chattering noise, Confirmed. Installed bypass, water pressure good, and no chattering. Unit needs filter head. ; ordrng 1 W11346623 (FILTER HEAD 4530), used 1 SHIPPING (shipping and handling) from stock"
DRYER MAYTAG MDE9206AYW Replaced parts. Tested. Good. Op test ok; used 1 SHIPPING (shipping and handling) from stock
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer complaint that everything is freezing in fresh food section , fresh food section temperature at 36 degrees, freezer section temperature at 2 degrees, air damper door had ice chunk in it that broke door, unit needs new air damper; schdld next appmnt for 11/17 TUE !"
DISHWASHER WHIRLPOOL MDB4949SHZ0 "Replaced control, also we tied wires in control box. Ran diagnostics, hooked up to meter. Stayed consistent 120vAC. Let run all the way through diagnostics without interruption or skipping forward. Heater came on. Ran a rinse cycle, good . Had customer load dishes in and start a normal cycle. Good. Op test ok"
RANGE KITCHENAID KSGB900ESS4 The unit is leaking gas when its off. I cannot determine exactly where the gas is coming from except that its emanating from the regulator; ordrng 1 W10861656 (regulator)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 The inverter is getting 120vac. Unplugging and plugging the fridge in three or four times I eventually got the inverter board to turn on it was consistently getting 120 V of power and not running the compressor needs a new inverter board; ordrng 1 W11087200 (invrtr-box)
REFRIGERATOR MAYTAG MFI2269FRZ04 "Installed new door gasket, op test good"
WASHER MAYTAG MHW6630HW "Customer complaint of low flow error code, ran diagnostics found f8e1(long/no fill) f4e1(wash heater relay err or), and f0e2(over suds), error codes, ran test cycle, all components working, found drain hose improperly run causing siphoning issues, corrected, advised customer to monitor"
RANGE WHIRLPOOL WFG320M0BW2 "Replace burner head pass,opt test ok"
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Recovered refrigerant, installed compressor. Put unit into 28 inch vac for 15 mins, recharged with 4.16oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok ; used 1 TJAF1200 (PROCESS), 1 W10895713 (COUPLER), and 1 W10895748 (COUPLER) from stock"
REFRIGERATOR MAYTAG MFI2269VEM10 "Customer complaint that unit is not cooling and ice door is clicking, confirmed, nothing is running, unit needs new control; ordrng 1 WPW10310240 (CNTRL)"
REFRIGERATOR KITCHENAID KRFC704FPS01 "Cc unit ice clumping in ice container.Confirmed ice clumped together in ice bin, frozen water around ice bin as well. Water is leaking from ice maker. Ran ice maker harvest test 120, and then ice maker fill test 97. Water is pulsing from tube and splashing around ice compartment due to capillary effect. Found front water dispense pulsing as well. Customer states another company came out and replaced a valve, did not work. They replaced the dual inlet. Asked customer if she is using an RO system. She said she is. She is also not using the in unit water filter. Advised her we can try the main water valve, but this may end up being an issue with her RO. ; ordrng 1 W11312191 (valve)"
RANGE KENMORE 790.7433931 Wasnt be able to duplicate issue cause of intermittent issue it did pause on 249 for 55 seconds but the it reach temp the test was on convection bake but when in regular bake it preheat faster call academy teacher for advice but at this point were going to start guessing so I left it as it was working at the moment ; used 1 SENIORDISCOUNT (senior discount) from stock
WASHER WHIRLPOOL MVWC465HW2 "Cc: off balanceFound unit not leveled, in spin tub would slightly hit. Cabinet. Leveled unit. Ran auto test and calibration. Ran drain and spin. Op test ok"
OTR MICROWAVE WHIRLPOOL WMH31017HS4 "Cc unit hood light not workingCustomer stated he replaced bulb, now its not turning off. Found customer had installed an LED lamp. Replaced control and lamp using customer supplied pre Id parts. Hood light test good, works on all settings. Advised customer that LED bulbs will not work in these units, and to also unplug unit if changing bulb ou