Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 7712 customer reviews

Map of Mentor, OH

Terrible experience despite quick response




Review of Fred's Appliance Service

I had a technician out to assess my dishwasher and microwave which ironically both started to malfunction simultaneously. Very disappointed that despite telling the call center the brand of appliances I have, they sent a very inexperienced provider who I actually had to provide my WiFi password to so that he could literally Google how to run diagnostics on my appliances and proceeded to tell me information I already knew. Adding that there was nothing wrong with my dishwasher, and that I just needed to put more rinse aid in it. Funny how that didn’t solve the problem. When I got upset, he told me he actually only knows “Whirlpool” appliances pointing to the Whirlpool logo on his uniform. Why would a company send a technician and charge a $150 service charge for appliances they don’t typically have experience with? Top it off with the fact that the repair cost for my microwave was in excess of the cost of buying a new (expensive GE monogram!) one. Why? Well, because in addition to parts and labor, Fred’s charges another $90!service charge just to come out for the repair. Seems redundant to me. Not a company I will use again.


Response from Fred's Appliance Service:

Hi Elaine, We appreciate you taking the time to share your feedback with us. We pride ourselves in keeping our technicians up-to-date with training and while there are new models coming out every day, our technicians are trained to apply the knowledge they have and get creative when diagnosing newer models or models they might not be as familiar with. We keep our charges separate so you know exactly what your are paying for. Our service charge covers the full diagnoses of your unit and is guaranteed for 30 days. If you choose to move forward with the repair, we charge parts to cover the cost of parts and labor to install those parts. We apologize that you had a less then stellar experience. We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (service@fredsappliance.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team


Map of Euclid, OH

Refrigerator work




Review of Fred's Appliance Service

Great job


Map of Chagrin Falls, OH

Carole Sabatini




Review of Fred's Appliance Service

Very very satisfied .Fast and efficient!Will use and recommend Freds again!!!!


Map of Olmsted Falls, OH

Very good service




Review of Fred's Appliance Service

Mac was very courteous. I am very happy with the service I received.


Map of North Olmsted, OH

Great service




Review of Fred's Appliance Service

Cory cam out from Fred's appliance, to see what was wrong with our new dishwasher. He tested it and found that the motor was bad. He ordered it and then Macaulay came out and installed the new motor in less then 30 minutes, checked to make sure it worked, which it did. Very nice to have professional techs come out to fix the problem


Map of Avon, OH

Great service people




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Linda, Thank you for submitting your review! We are glad to hear that your technicians were great! However, we are sorry to hear that you did not receive 5 star service! We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (service@fredsappliance.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team


Map of Cleveland Heights, OH

Five Star Service!




Review of Fred's Appliance Service


Map of Cleveland, OH

good service




Review of Fred's Appliance Service

no pricing. have service plan.


Map of Westlake, OH

Great service




Review of Fred's Appliance Service

Gabriel fixed our microwave. He showed up when he said he would and when we found out we needed another fuse he called to find a nearby coworker then drove to meet his coworker who had a fuse he could have. He got the job done that day, rather than order the part and make us wait with a broken microwave. Thanks, Gabriel!


Map of Strongsville, OH

Fantastic Knowledge




Review of Fred's Appliance Service

Reviewed problems and offered options for fixing those problems.


Great service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Quick fix. Showed up early in time window which was appreciated.


Refrigerator service call




Review of Fred's Appliance Service

Great service. The part was replaced . Settings reset. We were given a suggestion on the positioning of the shelves - which we listened to. Thanks for the quick response.


MELVA




Review of Fred's Appliance Service

Great...Super service


Great Service




Review of Fred's Appliance Service

Thank you to our technician Arthur.


Very Professional




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Great people




Review of Fred's Appliance Service

We were lucky to get Corina as our repair person. She explained everything completely and was very helpful with advise. She was very cognizant of our needs and answered all of my questions. A pleasure to deal with. Thank you.


Great service & friendly over




Review of Fred's Appliance Service

Professional


Great service




Review of Fred's Appliance Service

Super


OutStanding Service




Review of Fred's Appliance Service

Was on time ; repaired and replace defective part ; cleaned up and looks better then new. Great service


Fred's Never Disappoints




Review of Fred's Appliance Service

Fred's Appliance technicians, especially Brian, are always professional and knowledgeable and reasonable.


Great service




Review of Fred's Appliance Service

Amazing job. Very knowledgeable


Very great and polite service.




Review of Fred's Appliance Service

I would highly recommend Fred's Appliances to anyone in need of such service.


Awesome




Review of Fred's Appliance Service

Awesome says it all


Regina




Review of Fred's Appliance Service

Great service technician Jeff was fantastic!


Awesome company!




Review of Fred's Appliance Service

Awesome company!


Nancy




Review of Fred's Appliance Service

Very professional, neat, pleasant and respectful


Great Service




Review of Fred's Appliance Service

I really had a problem. Could not have someone her until a week later. Threw out most of my food. The meat was starting to thaw. Bought styrofoam and ice, not cold enough. I suggest make an exception regarding the problem. Tech. could have ordered the part when he saw the problem. We did tell the scheduling dept that the ice was building up on the bottom (freezer) and then becoming warm. Thank you


Response from Fred's Appliance Service:

Hi Albert, Thank you for taking the time to submit your review! Unfortunately, we are in the midst of our busy summer season so our schedules are booked out further than we would prefer. Repairing a unit on the first trip is always our priority! We carry a truck stock of the most commonly used parts and we review every single job before the appointment to see if there is an obvious part needed so we can make sure the technician will have that. We apologize this wasn't able to happen for your unit as there are a variety of things that can cause that issue you described. Thank you, The Fred's Team


Great service. Verry efficient.




Review of Fred's Appliance Service


Service




Review of Fred's Appliance Service


washer




Review of Fred's Appliance Service


He was wonderful polite and caring




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Mac G explained what and why the problem was with the washer. Was very patient answering my questions. I also mentioned to him that my dryer was shaking, which I had not stated as a problem when I made the service call, and he corrected the installation of the legs on the dryer which was not done properly when the dryer was installed. Good Service Person - would request him again.


Peter




Review of Fred's Appliance Service

Great timely service.. I


Fridge Repair




Review of Fred's Appliance Service

Fast service & job completed in timely manner. Glad I purchased extended warranty.


Great customer service all around . Kudos especially to Jessica and Paul.




Review of Fred's Appliance Service


On time




Review of Fred's Appliance Service

Brian was polite and understanding of our situation. He told us exactly what was needed and proceeded to learn of its availability.


Judith




Review of Fred's Appliance Service

Very happy with the service that was done on my refrigerator . Arthur was very polite and did a very good job. Very pleased all-around. .


Work completed. Machine left grimy and damaged.




Review of Fred's Appliance Service

The technical work was accomplished, but my washing machine was left grimy inside and out.The front left corner and edge of the lid had what appeared to be green paint on it, along with scratches. The machine works, but looks worse. I have used Fred's previously and have been pleased with both the work and the careful treatment of my appliances. Unfortunately, this repair visit did not live up to those past experiences.


Response from Fred's Appliance Service:

Hi Suzanne, We appreciate you taking the time to share your experience with us. We have an expectation that each repair is completed thoroughly, which includes cleanup! I will be giving you a call here shortly to discuss this further so we can get you taken care of! We are happy to hear that your unit is up and running! Thank you, The Fred's Team


Problem with parts




Review of Fred's Appliance Service

Robert did a good job. The problem was that the parts Whirlpool sent did not work.


Response from Fred's Appliance Service:

Helen, Thank you for taking the time to submit this review! It looks we had to take a couple trips to your home, we are sorry to hear that! It does look like your repair is now complete in our system, however, if you are still having any issues at all, please don't hesitate to give us a call! 1-888-45-FREDS. We're happy to hear the technician was great! Thank you, The Fred's Team


Good Service




Review of Fred's Appliance Service

The tech was very good. The problem was the parts sent by Whirlpool did not work.


Response from Fred's Appliance Service:

Helen, Thank you for taking the time to submit this review! It looks we had to take a couple trips to your home, we are sorry to hear that! It does look like your repair is now complete in our system, however, if you are still having any issues at all, please don't hesitate to give us a call! 1-888-45-FREDS. We're happy to hear the technician was great! Thank you, The Fred's Team


Jen




Review of Fred's Appliance Service

Fantastic service


Great service




Review of Fred's Appliance Service

Arthur was prompt, listened to the description of the problem and inspected the dryer to find the cause.


Good Service




Review of Fred's Appliance Service

Brian completed the repair quickly. I do wish he would have taken the old parts and packaging material with him because I now have to figure out a way to dispose of them. This repair was paid for by Kitchen Aid.


Response from Fred's Appliance Service:

Hi Mary, Thank you for submitting your review! We are happy to hear that Brian provided great service and completed the repair quickly! Unfortunately, our technicians are frequently unable to take the old parts with them as their vehicles are just large enough to hold their parts inventory and tools - we apologize for any inconvenience! Thank you, The Fred's Team


Amazing service!




Review of Fred's Appliance Service

The service technicial Gabriel was on time, very friendly and explained everything about the repair. It is so rare in the service world today to find an employee that takes such pride in what they do. It was easy to see that customer satisfacation is the top priority of Fred's Appliance based on the interaction with their service technician. Bravo!


Service tech




Review of Fred's Appliance Service

Gabriel did a wonderful job with our refrigerator he explained what he was doing and why he was doing it every step of the way. He made recommendations and told us what was required to fully fix it.


Service was great




Review of Fred's Appliance Service

Technician was polite and knowledgeable about appliance repair!


Excellent service




Review of Fred's Appliance Service


The best service person I have delt with




Review of Fred's Appliance Service

She was knowledgeable & did great work on multipal tasks


Great customer service




Review of Fred's Appliance Service


John Staunton




Review of Fred's Appliance Service

Did not fix anything charged me $97.00 and made the problem worse.


Response from Fred's Appliance Service:

Hi John, Thank you for reaching out! I do see that we have been in touch and we have rescheduled an appointment for your technician to come out to take another look. We apologize it wasn't repaired on the first try, but we will get you all taken care of! Thanks! The Fred's Team


Dedicated service people who instill confidence.




Review of Fred's Appliance Service

Chad and trainee David were fast and efficient in their work here. Friendly and professional and fast.


Robby




Review of Fred's Appliance Service

Great service, always on time, very knowledgeable, pleasant to be around.


fantastic service




Review of Fred's Appliance Service


Great Customer Service, she did a wonderful job.




Review of Fred's Appliance Service


Warranty service, great tech




Review of Fred's Appliance Service

This was a second visit for warranty work on a new Whirlpool french door refrigerator. Brian, the technician was very helpful and great in addressing our issue that should have been corrected the first time.


Thanks again




Review of Fred's Appliance Service


Good courteous service. Wish technician had required part, so we did not have reschedule.




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi David, Thank you for submitting your review! We do carry the quickest moving parts on our vehicles and do our best to repair in the first visit if at all possible. We are sorry to hear that we had to order a part for you. I do see that the complaint was the unit was leaking. There are lots of things that can cause leaks from a dishwasher and we only order parts if we are sure what is needed. We will be sure to get you all taken care of Friday! Thank you! The Fred's Team


Great Service




Review of Fred's Appliance Service

Gabriel explained what he was doing every step of the way!! He was very thorough & understanding to our concerns. Very pleasant. If I have other appliance repairs needed in the future, we will most definately request him!!


Prompt service, technician was very knowledgeable




Review of Fred's Appliance Service

Arrived on time, was respectful and wore shoe covers


Pleased with service.




Review of Fred's Appliance Service

We’ve had issues with our refrigerator door since it was delivered from a different store. Gabriel was very knowledgeable and pleasant. The door has finally been correctly adjusted!


Maintenance supervisor




Review of Fred's Appliance Service

10


Awesome experience.




Review of Fred's Appliance Service

Mac was absolutely awesome. He knew exactly what the problem was and was in and out in under 40 min. Would use this company again and again.


Laura




Review of Fred's Appliance Service

Service technician was awesome! She was informative, knowledgeable and very friendly.


Great Service!




Review of Fred's Appliance Service

I was given a "window" of 8-11 for my appt. My technician arrived shortly after 9AM and the repair was completed by 9:45. Awesome!!!!!!


Roger




Review of Fred's Appliance Service


Oxi Dispenser Issue




Review of Fred's Appliance Service

Chad and David were conscientious, knowledgeable, thorough and pleasant.


great service




Review of Fred's Appliance Service


Reat serviceman




Review of Fred's Appliance Service

Great


Well Done




Review of Fred's Appliance Service


Bill




Review of Fred's Appliance Service

Great service


Dolinar




Review of Fred's Appliance Service

Very knowledgeable and friendly


Ernie & Mary Halal




Review of Fred's Appliance Service

The fella you sent to us could not have been nicer.


Excellent service from Brian!




Review of Fred's Appliance Service


Fantastic service




Review of Fred's Appliance Service

The Tech came found the problem and fixed it was updated often to let me know when tech would arrive and problem solved.. tech was very friendly very polite and fixed my problem!! Could not have asked for a better service he was excellent!! Thank you so very much!! Now my laundry room will be back in business


Deb




Review of Fred's Appliance Service

Efficient, thorough, personable


Great




Review of Fred's Appliance Service

Service was a big 10 all the way


Cathy




Review of Fred's Appliance Service

Dan was quick & very efficient - I was impressed with Fred's service


Gas dryer repair




Review of Fred's Appliance Service


Hratch




Review of Fred's Appliance Service


Excellent Service




Review of Fred's Appliance Service

Gabriel was the best!!!


Excellent Service.




Review of Fred's Appliance Service

I have used your service before and would do so again. Your technicians are well trained. They inform the customer before beginning the work. Most helpful.


Excellent




Review of Fred's Appliance Service

Technicians know what they are doing; are respectful, professional, and provide quality work.


Awesome Service




Review of Fred's Appliance Service

Chad was great - He was very knowledgeable and took time to answer all my questions. He explained what had happened to my ice maker and gave me several tips on how to use the control panel. I definitely recommend Fred's Appliance service!


Great Service !




Review of Fred's Appliance Service

Evrething went well .


Didn't find the problem




Review of Fred's Appliance Service

Good but perhaps a day after the leak, was too long a period to determine the cause. So wasn't fixed. Hopefully will catch it quickly next time. This already was the second time I called for service, but this was more than the 30 days since the first time, so service was out of warrantee.


fast and reliable




Review of Fred's Appliance Service

bring able to conform my appointment and track my technician was very convenient. Also, having a picture of the technician was wonderful, so you know who to expect!


Great job, having to take off work for a wide window of time sucks




Review of Fred's Appliance Service


Great service, mannerly & efficient




Review of Fred's Appliance Service

Knew his job well


Technician was very friendly and handled our issue quickly and efficiently




Review of Fred's Appliance Service


Good man very professional




Review of Fred's Appliance Service

No problems smooth sailing


Great service




Review of Fred's Appliance Service


Mary F




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Gabriel was very courteous and knows what he’s doing.


Miss




Review of Fred's Appliance Service


Job well done




Review of Fred's Appliance Service

Thumbs up


Would recommend and use!




Review of Fred's Appliance Service

Excellent


Gabriel was awesome! Great job!




Review of Fred's Appliance Service

Gabriel was awesome and professional. Best serviceman we have used. Great job!


Ronald




Review of Fred's Appliance Service

Quality service


Great service. The service person was very helpful and knowledgeable. I would request her again.




Review of Fred's Appliance Service

Thus was a very good experience. I would most definitely use Fred's Appliances again.


Knowledgeable and personable




Review of Fred's Appliance Service

Really appreciated the thorough check- over of my fridge by Chad. He obviously knows his field inside and out! Also very easygoing personality which I appreciated. There wasn’t really a fixable problem with my ice maker, just a design flaw, which I’m now stuck with; I’ll have to either live with or sell it.


Great service




Review of Fred's Appliance Service

Paul has serviced our dish washer the last two weeks and was quite the professional. Matter of fact he was so impressive, good and knowledgeable, I have requested him for a service call for our clothes washer that has some issues. He is a winner. Jack


Knowledgeable and prompt




Review of Fred's Appliance Service


GREAT SERVICE!!!!!




Review of Fred's Appliance Service

LOVE THIS COMPANY! EVERYONE IS GREAT! THANK YOU SO MUCH!


Service was good, friendly and professional tech.




Review of Fred's Appliance Service

Great


Polite, efficient service was wonderful




Review of Fred's Appliance Service

He was on time and he did a wonderful job and his demeanor was friendly and informative


Great Service




Review of Fred's Appliance Service

Arrived really early, friendly, non-scary technician who was really courteous and knowledgeable. I only wish the cost of the service call would be rolled over into the repair if repairs are done.


Response from Fred's Appliance Service:

Hi Kerry, Thank you for submitting your review! We are so happy to hear that your technician was able to offer such great service. We know that sometimes in this industry, the diagnostic fee is "put toward" the repair cost if you choose to repair the unit. However, that usually means a higher service call for customers that don't choose to move forward with the repair and more "hidden costs." So, we find it better and simply more honest to keep all of the charges separate so you know exactly what you are paying for. We hope this clears up the "why" behind our policy. Have a great weekend! The Fred's Team


Good service




Review of Fred's Appliance Service

Great


great service!




Review of Fred's Appliance Service


Dryer Repair




Review of Fred's Appliance Service

Zack did a great job in repairing our dryer. Efficient and timely.


Excellent Service




Review of Fred's Appliance Service

Brian provided a thorough and informative assessment of the problems with our washing machine. He was cordial, diligent, and knowledgeable.


Excellent Service




Review of Fred's Appliance Service

Brian was informative and helpful. Thank you!


Homeowner




Review of Fred's Appliance Service


Jeff was (is) GREAT!!




Review of Fred's Appliance Service

Jeff was pleasant, knowledgeable and efficient throughout our (multiple trips to my house) association. And he did a great job!


Prompt, professional service




Review of Fred's Appliance Service

Brian provided great service and was very thorough. He explained the problem very well and answered all our questions.


Great service




Review of Fred's Appliance Service

Very punctual, knowledgeable and professional.


effective, professional service




Review of Fred's Appliance Service

Jeff knew immediately the nature of the problem with my icemaker .


Great service




Review of Fred's Appliance Service

Tech was outstanding


very professional service company and very nice technicians




Review of Fred's Appliance Service

we liked the way we were well informed about the time of our tecnicians arrival and his competence in getting the job done


Great service




Review of Fred's Appliance Service

Friendly, competent service. Very polite.


Great service




Review of Fred's Appliance Service

My experience with your company has been wonderful. The service man was on time and very polite and personable. Thank you😊


Best Service I Ever Had!




Review of Fred's Appliance Service

Jeff was terrific. He explained the problem, which was too much detergent and fabric softener. Here I thought I was using the least amount of what the detergent mfgr. said to use and it was still too much. Thanks to Jeff for explaining everything and I will take his advice as to the amount to be used. In fact, I am going to switch to the detergent Pods as suggested by Jeff. Jeff and Fred's Appliance gets a AAA+ from me.


Response from Fred's Appliance Service:

Carol, We really appreciate you taking the time to share you experience with us. We are so happy to hear that Jeff provided such great service for you! While we hope your appliances stay in good working condition, if you ever need us we are just a phone call away 1-888-45-FREDS Have a fantastic weekend! The Fred's Team


Professional




Review of Fred's Appliance Service

Kept us completely informed, arrived within the window, and professional. Washer is shot, but only charged service charge plus tax just as your company advised. Thank You


Professional service




Review of Fred's Appliance Service


Very good services




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service

Showed up on time. Could not ask for better service.


Mary




Review of Fred's Appliance Service

Brian was wonderful and went above and beyond getting our problem corrected. Thank you Brian!


Great Service




Review of Fred's Appliance Service

Very professional. Answered all questions we had on our appliances. We will ask for Fred's Appliance Service if we should need help in the future.


Charlene




Review of Fred's Appliance Service

Repairman was very polite and was very knowledgeable about my appliance.


range repair




Review of Fred's Appliance Service


Great Customer Service !




Review of Fred's Appliance Service

Mac was here on time; he was knowledgeable, efficient and courteous. He fixed our freezer issue and also gave us some great tips on freezer usage and warranty concerns. The automated scheduling reminder service is terrific !


Mr. Borgerding




Review of Fred's Appliance Service

Good neat job


M




Review of Fred's Appliance Service


Gre




Review of Fred's Appliance Service


Excellent service. Prompt and complete.




Review of Fred's Appliance Service

This was a warranty covered service call. I believe Chad to correctly diagnose the problem and to provide complete repair with information to me as to the problem and correction.


Very pleased with service




Review of Fred's Appliance Service

Very prompt and explained things well.


Convenient and thorough




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

I was extremely happy with the person they sent out to resolve the issue I was having with my freezer. Besides the fact that he fixed it very quickly oh, he also gave me great advice for in the future should I have an issue. He was very polite and professional, and his reassurance made me feel very comfortable. It was also great to have someone who seems to enjoy doing their job and not like you're annoying them..... unfortunately in today's service industry you see a lot of people with attitudes. But that was far from the case with the service man you sent out! Thanks so much for the wonderful service and great job, Dorothy C Quick


Response from Fred's Appliance Service:

Dorothy, Thank you so much for taking the time to submit your review. We are happy to hear that Dan was able to provide such great service and even gave you tips to use in the future. He is certainly an asset to our team! Thank you, The Fred's Team


Excellent Service




Review of Fred's Appliance Service

Gabriel was very professional and knowledgeable.


Good service.




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Brian was pleasant and did a nice job.


Microwave diagnostics




Review of Fred's Appliance Service

Brian/Bryan was highly professional during his work and explained everything to me in detail. It was great dealing with Fred's Appliance.


Very Good




Review of Fred's Appliance Service


professional and great communication




Review of Fred's Appliance Service


very efficient




Review of Fred's Appliance Service

He came, saw, diagnosed, explained, ordered, returned, installed, and cleaned up. He was very efficient. Dan is a great asset to the company. There wasn't any cost as I have a service plan.


Great service




Review of Fred's Appliance Service

The technician was Brian, he was very courteous, friendly, received a message about his arrival time. He diagnosed our Fridge,did a few things and told me if ice maker is still not working properly in the next few days a new ice maker will be ordered and someone will be back to install it.


Thank you!




Review of Fred's Appliance Service


Great job, right on time.




Review of Fred's Appliance Service

I wish the Maytag oven provided the same high level of service as Brian !


Professional




Review of Fred's Appliance Service

Provided extreme care when servicing my appliance and very professional the entire time it was a pleasure to have him in my home!


Response from Fred's Appliance Service:

Hi Beverly, Thank you for sharing your review with us! We are so happy to hear that Gabriel was able to provide professional service to you. He certainly is an asset to our team! Thank you, The Fred's Team


good stuff




Review of Fred's Appliance Service

thanks!


Response from Fred's Appliance Service:

thanks for the reply!


Dryer Repair




Review of Fred's Appliance Service

I have used Fred's before and have always had a favorable opinion of them. This time was no different. The men that come to do the job are always prompt and courteous.


Awesome Service Technician!!!




Review of Fred's Appliance Service

Gabriel was on time, polite and fixed the problem!


Excellent communication




Review of Fred's Appliance Service

I loved that they sent reminders , a pic of the service professional, and kept me updated on time of arrival- refreshing.


Great service and extraordinary serviceman!




Review of Fred's Appliance Service

Macaulay Gearin was polite, knowlegeable, and efficient! We will request him whenever we need appliance serve in the future, and will recommend him to friends and neighbors. We continue to be impressed with Fred’s Appliance repair experiences - booking, tracking, personnel and charges.


Response from Fred's Appliance Service:

Hi Gail, Thanks for sharing! We know how frustrating it can be to have an appliance that you use daily to break down, so, we do our best to make the process as efficient as possible. We are looking to future technology to help us with this by providing real-time tracking of technician locations the day of your appointment and providing multiple outlets (phone, email, online web forms) to communicate with our customers. We're so happy to hear that this was helpful for you! Thank you, The Fred's Team


Very disappointed




Review of Fred's Appliance Service

Dan was not very polite. He did not introduce himself when he arrived. Neither did he say hello. I had to ask him to wear shoe covers as he was about to walk into our home with his shoes. He then put them on. I seemed to get the impression that he was upset about something from the outset. I emyptied the dishwasher and he attached the wheels. I then told him that the reason I had requested a service call was because my dishes were not coming out clean. He said there was not much he could do about that and that he didn’t have an answer for it. I asked if I could get a new bottom rack as I think this is a contributing factor. He said that would be fraud as he didn’t think it was necessary. He acknowledged that my dishes should not lean in the dishwasher like they were and that he had never seen that before. He acknowledged the problem but said there was not much he could do for me besides reducing the soap amount and run the hot water prior to running the dishwasher If his affect had been kind and reasonable, I would not have minded. He was simply rude and unapologetic for it. I am sorry to say I will not ever call your company again. The experience was dismal and very disappointing. As a physician, if I treated my patients the way he did me, I would be without a job. I think he owes it to himself to do better.


Response from Fred's Appliance Service:

Hi Allan, Thank you for taking the time to submit your thorough feedback, we truly appreciate it! First, we would like to apologize for the lack of professionalism demonstrated by our team. We pride ourselves in respecting our customers' time and property. Shoe covers are not an option for us, they are mandatory and we will be sure to enforce this with all of our technicians. We would also like to apologize for the unprofessional attitude demonstrated by the technician. We will certainly be addressing this issue. We have a make-it-right policy and we would appreciate the opportunity to do just that for you. I will be following up with a phone call shortly to see if there is anything additional that we can do to make-it-right! Thank you again for submitting your feedback, we take it to heart! The Fred's Team


Great service tech




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service

Great job, efficient, curtious, will definitely recommend Mac


Great




Review of Fred's Appliance Service

She was excellent per usual


So happy!




Review of Fred's Appliance Service

Jeff was friendly, professional and very knowledgeable. Fred’s Appliance is the BEST!


Very understanding with the issues




Review of Fred's Appliance Service

Very knowledgeable tech.


Response from Fred's Appliance Service:

Hi Donald, Thank you for taking the time to submit your review. We are happy to heat that your technician was knowledgeable and understanding. However, we are sorry to hear that you did not receive 5 star service! We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (service@fredsappliance.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team


Great Service




Review of Fred's Appliance Service

Great service!


Nice and Easy




Review of Fred's Appliance Service

Corina was nice, careful and helpful.


Outstanding Service




Review of Fred's Appliance Service


Maytag washer repair




Review of Fred's Appliance Service

Great service. On time and fixed very efficiently.


Ice Maker Repair




Review of Fred's Appliance Service

Tech polite/competent and thought he fixed problem but ice maker still not working properly


Response from Fred's Appliance Service:

Hi Gayle, Thank you for taking the time to submit your review! We are so sorry to hear that your unit still isn't working. It looks like we recently scheduled another visit to come take a look. We will get you all taken care of! Thanks! The Fred's Team


Great Service. Price reasonable.




Review of Fred's Appliance Service


The service was on time and very efficient. Chad and his partner did a great job. I eally like the technolgy that Fred's uses especially the trackin




Review of Fred's Appliance Service


Great experience




Review of Fred's Appliance Service

First time using Fred's. Great experience from office to repair people.


excellent service




Review of Fred's Appliance Service

Prompt, kept us update as to time and parts and return appointment was quick!


Service




Review of Fred's Appliance Service

Excellent service. Brian, service tech, very professional.


Excellent service !




Review of Fred's Appliance Service

Brian fixed the problem with my freezer in a short amount of time . He is very knowledgeable, professional and pleasant.


Job Well Done




Review of Fred's Appliance Service

I wouldn't have needed the service in the first place if the stainless steel door on my Kitchen Aid dishwasher hadn't rusted after and pitted after owning the dishwasher for only 8 month . The service men installed the new door in 5 minutes and did a good job.


Response from Fred's Appliance Service:

Hi Ken, Thank you for taking the time to submit your review! We are sorry to hear that you had trouble with your dishwasher door but we are glad that it is all taken care of! Thank you, The Fred's Team


Sracie




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service

While very unhappy with Kitchen Aid I am pleased with Freds


tech. was very nice




Review of Fred's Appliance Service

labor and service charge was a bit pricey, did not have a choice going through maytag warranty. Also it took a week for them to send out a tech, then another 3 days for parts. For what I paid I could have bought a brand new microwave.


Response from Fred's Appliance Service:

Hi Valerie, Thank you for taking the time to submit your review. We are happy to hear that your technician was very nice! We frequently evaluate our pricing to ensure it aligns with the industry based on the service that we provide. We will be sure to address your review during our next evaluation. Thank you! The Fred's Team


excellent service




Review of Fred's Appliance Service

would use you again if needed.


Awesome service and extremely friendly staff




Review of Fred's Appliance Service

Every time we deal with you we get excellent service


Marianne




Review of Fred's Appliance Service

The service was very good and excellent I enjoy talking to the technician. He knew exactly what to do and was done in a few minutes. Thank you


Rich




Review of Fred's Appliance Service

Fred appliance did an excellent job. They were very professional.


Honest, fair




Review of Fred's Appliance Service

Cost of repair half of new fridge. We decided not to fix it. Thank you!!


Chad




Review of Fred's Appliance Service

Great service!


Great service.




Review of Fred's Appliance Service


Conscientious Repair Person




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service

Nice work fixed fast.


Excellent




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

She did a great job, answered a lot if questions and was very polite.


Very efficient service




Review of Fred's Appliance Service

Very satisfied with the service.


Excelente servicio!




Review of Fred's Appliance Service

Buen empleado, con buenos modales y servicio.


Stove




Review of Fred's Appliance Service

The repair mam was very good at what he did. I do believe our oven will be okay.


Great service




Review of Fred's Appliance Service

It was a pleasant experience from beginning to end .


Chana




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Jeff was very helpful and full of information.


Wonderful Serice and Amazing Workers




Review of Fred's Appliance Service

My new KitchenAid dishwasher needed repaired. They came out and ended up ordering a part, which was delivered straight to my house. A week later they came back and fixed it right up! Great workers who were respectful and easy to talk to. I truly appreciate the great work they did.


Response from Fred's Appliance Service:

Hi Cheryl, Thank you for taking the time to submit your review. We are happy to hear that everything went so smoothly for your repair! We know how frustrating it can be to have your dishwasher break down so we do our best to take care of our customers as quickly and efficiently as possible! Have a great weekend! The Fred's Team


Good job




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service

Timely and professional! Very quick as well!


Amazing Service. Fast &Friendly




Review of Fred's Appliance Service

Service was amazing. Service man was very friendly and knowledgeable. Thank You Art from Fred’s Appliance Service. I would definately recommend their excellent service.


Response from Fred's Appliance Service:

Hi Sarah, Thank you for taking the time to submit your review. We are so happy to hear that Art was friendly and efficient in repairing your appliance. Have a great weekend! The Fred's Team


Nick




Review of Fred's Appliance Service

Great service! Easy and comfortable presence.


Very pleased!




Review of Fred's Appliance Service


Pricey and messy




Review of Fred's Appliance Service

No clean up after the small microwave job, and the only place I've heard of that doesn't apply trip charge towards the labor. Also took two trips and almost two weeks for a basic microwave repair.


Response from Fred's Appliance Service:

Hi Bill, Thank you for taking the time to submit your review. We apologize that the service area was not cleaned up after repair. We will certainly look into this so it will not happen again in the future. As for pricing, we simply keep all of our charges separate so you know exactly what you are paying for. We wouldn't want to charge inflated labor charges just so we could say we are applying the service charge to the repair. Thank you, The Fred's Team


Jason N.

Jason N.

WASHER WHIRLPOOL MTW6700TQ0 "Cc unit making noise when in spin cycle and vibration Ran manual spin cycle test, loud bearing noise present. Also found suspension springs weak. Unit will need tub bearing kit and suspension springs.; ordrng 1 W10435302 (bearing) and 1 W10820048 (suspension)"

Near Durkee Rd, Huntsburg, OH 44046
David R.

David R.

REFRIGERATOR WHIRLPOOL GX2FHDXVQ03 Cleared out all debris front and back. Let customer clean under on floor. Good. Op test ok

Near Ralph Ave, Cleveland, OH 44109
Jeff M.

Jeff M.

DRYER WHIRLPOOL LEQ8857HQ0 The venting was super dirty there is a wicked smell of stagnant water in the lint buildup inside the venting I took the dryer apart did not find anything dead. that smells coming from the vent. I gave her Gary’s number to give him a call and clean and change the venting

Near Lasalle Ln, Mentor, OH 44060
Gabriel P.

Gabriel P.

DRYER GE GTD75ECSL0WS "Cc everything lights but it doesn’t work. Checked power on outlet from L1 to N 117 , from L2 to N 117 and from L1 to L2 235. Belt broke off. Unit will need belt and pulley . Office please we couldn’t find the part on Marcone. Ask senior tech BJ to see if he can find it and order the part.

Near Revere Pl, Lorain, OH 44053
Dan H.

Dan H.

DRYER MAYTAG MEDB765FW0 "Customer complaint that unit is not starting, confirmed, ran diagnostics found f4e4(L2 line voltage error) error code, found wire to belt switch loose, reset and secured connection, op test good"

Near Bell St, Chagrin Falls, OH 44022
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF560SMYB00 The thermistor has failed it’s not allowing the machine go through the proper defrost cycle the light housing retainer clips are also broken so it’s not staying in the freezer ceiling the lens is missing to protect the lightbulb; ordrng 1 WPW10313917 (housing) and 1 WPW10313918 (lens-light) and 1 WPW10383615 (thermistor)

Near Dublin Ln, Mentor, OH 44060
David R.

David R.

DISHWASHER WHIRLPOOL WDF310PAAW4 "Cc unit not working. Found that the control panel was locked. Unlocked, ran unit, working correctly. Let customer know what to look for and everything. Unit good. Op test ok."

Near Vineyard Ave, Cleveland, OH 44105
Corina B.

Corina B.

WASHER WHIRLPOOL CHW9160GW0 CC that the door will not lock. Found the door lock engaged in the lock position. Will need a new door latch. ; ordrng 1 W10375379 (Latch)

Near Detroit Ave, Cleveland, OH 44102
Corina B.

Corina B.

DISHWASHER IKEA IUD8555DX2 CC that there is a rattling noise when it starts. Found a piece of glass in the drain pump. Cleared drain pump out. Started a cycle twice started and drained. Optest ok

Near Literary Rd, Cleveland, OH 44113
Dan H.

Dan H.

DRYER WHIRLPOOL LER6611LQ0 "Customer complaint that unit is not tumbling, found belt snapped, unit needs new belt, installed new belt, op test good ; used 1 341241 (Belt) from stock"

Near Miles Rd, Chagrin Falls, OH 44022
Jeff M.

Jeff M.

WASHER ROPER RTW46418Q1 "The suspension is worn out and units is not shifting estimate only customer will buy new; ordrng 1 W10780045 (suspension) and 1 W10913953 (actuator), used 1 SHIPPING (shipping and handling) from stock"

Near Newport Dr, Painesville, OH 44077
Jason N.

Jason N.

MICROWAVE GE JVM3160DFBB "Cc unit not powering onChecked power in to unit, good at 123v. Found filter board fuse open. Unit needs fuse. Also ordering door switches ; ordrng 1 WB06X10610 (latch board) and 1 WB24X10146 (micro switch(stand o) and 1 WB24X10204 (switch micro) and 1 WB24X10205 (microwave switch) and 1 WB27X11138 (microwave fuse)"

Near Cali Ct, Painesville, OH 44077
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Installed new air damper, op test good"

Near Glen Valley Rd, Brecksville, OH 44141
David R.

David R.

FREEZER MAYTAG MZF34X16DW00 Replaced parts. Tested. Evap started to get frost pattern. Give 24 hours to return to normal temps. Op test ok

Near E 84th St, Garfield Heights, OH 44125
Jeff M.

Jeff M.

REFRIGERATOR GE CFE29TSDCSS "Fresh food fan is seized up needs a new fan and the update module; ordrng 1 WR60X26866 (fan dc ff evap) and 1 WR98R882802 (refer sum module ver), used 1 SHIPPING (shipping and handling) from stock"

Near Liberio Ct, Mentor, OH 44060
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL GX5SHTXTT00 "Cc: frost build up in freezerFound freezer evap completely frosted over. Entered manual defrost. Element is pulling 570 watts and is heating. Control kicked me out of manual defrost. Needs control. Replaced control, steamed out evaporator. Op test ok; used 1 WPW10503278 (CNTRL-ELEC15677) from stock"

Near Stonewater Dr, Kent, OH 44240
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Cc: buzzing noiseRan fan tests and compressor test. Found compressor buzzing at start up. Advised customer it was normal compressor noise. Unit functioning as designed. Op test ok

Near Flannery Ct, Streetsboro, OH 44241
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL GB9FHDXWQ00 "Cc unit not cooling in ff againFound damper door closed. Tapped on motor, damper motor opened up. Loose connection in motor. Quoted customer for a damper motor. He wants to wait, possibly next time it happens he will order."

Near Hunting Lake Dr, Painesville, OH 44077
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cc: not dispensing iceFound ice jammed up in dispenser. Removed jammed up ice. Op test ok

Near Pioneer Trail, Mantua, OH 44255
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed new evaporator fan motor/ thermistor and control, op test good"

Near E 186th St, Cleveland, OH 44122
Jason N.

Jason N.

FREEZER WHIRLPOOL WZF34X20DW01 "Recovered refrigerant, installed new compressor and uv dye drier. Pulled vacuum on system to 28 in/hg for 15 min. Held vacuum for 15, no change on gauges. Recharged with 4.6oz of r134a. Low side pressure stable at 1 psi. Unit starting to cool, advised customer to allow 24 hrs for unit to return to desired temps. Op test good."

Near Springlake Blvd, Painesville, OH 44077
Joe O.

Joe O.

WASHER MAYTAG MVWB865GC0 "Cc: leaking from dispenserFound error codes f0e4(spin limited by water temp), f3e2(inlet water temp fault), and f0e3(overload). Installed housing. Ran auto test and calibration. Op test ok"

Near OH-700, Hiram, OH 44234
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF989SDAE00 The unit has an aluminum evaporator in the fresh food section there’s no cooling in the freezer needs a compressor evaporator and filter; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator) and 2 WPW10143759 (dryer)s

Near Wetmore Ave, Grand River, OH 44045
Jeff M.

Jeff M.

WASHER MAYTAG MVWC700VW1 "The water valve is cracked and needs a new water valve; ordrng 1 WPW10144820 (valve), used 1 SHIPPING (shipping and handling) from stock"

Near Elm Ave, Madison, OH 44057
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KFIS29BBBL03 "Installed new valve and led module, op test no good , led module is no good, ordering led module, also produce drawer is broken ; ordrng 1 W11130208 (Led module) and 1 WPW10550026 (Drawer face), used 1 undefined (Shipping) from stock"

Near Cedarbrook Rd, Cleveland Heights, OH 44118
David R.

David R.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc of smell, customer said also clean up something almost like black mold around the front of the Icemaker and on the seal. Could smell it, the smell is like something died, the condenser fan is carrying it around. Looked inside unit, for any spillage or anything rotten. Found a spillage but no smell coming from it, took pic. Took off front kick plate and looked underneath, didn’t see anything. Cannot lift up unit or anything to see under condenser. Went to back and took off panel by compressor. Smell is 100% coming from that area, but nothing is in sight that could cause it, but for sure it is coming from this area. Drain tube is clean. Cannot find the cause, but it does not smell like a refrigerant leak. Sending over for review ; O-emld tckt"

Near Windward Way, Strongsville, OH 44136
David R.

David R.

WASHER WHIRLPOOL WFW5620HW0 Replaced parts. Found old bellow has small holes in the bottom of it. Ran diagnostics test. No leaks. Op test ok

Near Sunridge Cir, Strongsville, OH 44136
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL MVWC500VW0 Replace lid switch. Ran cycle.Op test ok

Near Oakwood Dr, Olmsted Falls, OH 44138
Gabriel P.

Gabriel P.

RANGE JENN-AIR JDRP548WP03 "Replace parts. But burner takes about 10 clicks to light. Called whirlpool tech line. Spoke whit Leon. Ask me to put a pan on top of burner and try it, it light on 3 clicks. Leon Ask me to wait till it cools down and try again. It takes 8 to 9 clicks. Leon ask me to replace the ignitor on burner.pls office verify if this igniter is the right one for the front right burner call me if any questions ; ordrng 1 WP8286724 (igntr-surf)"

Near Legends Row, Avon Lake, OH 44012
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KBRA20ELSS01 "Cc that the ice maker stop working. Ice maker is not cycling, try to jump started and the mechanical whel moves back and forth in the same spot. Unit will need ice maker. Replaced from t/s. Ice maker cycle. Op test ok; used 1 W10884390 (ICE MAKER ASSY) from stock"

Near Welshire Dr, Bay Village, OH 44140
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWX655DW2 "Cc that the unit does not wash. Ran diag found long fill no fill. Found water hose on the floor. advice cust to raise drain hose up to 35 inches high , it said it on the owner manual. And that the reason why the unit is not washing is because the water is draining out. Op test ok"

Near Lakeview Ave, Rocky River, OH 44116
Gabriel P.

Gabriel P.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Found error code F6E4- float switch open. Found food stuck under float switch. Cleared out. Ran calibration. Op test ok

Near Carabel Ave, Lakewood, OH 44107
Corina B.

Corina B.

DISHWASHER MAYTAG MDB8949SBM1 "CC that the dishwasher sat for a period of time due to a remodel and it leaks. Started a normal cycle, did not leak. Found a stain from the water on the floor. The float switch is right above it. Will need a new gasket and nut; ordrng 1 WPW10195038 (Nut) and 1 WP8531743 (Gasket), used 1 Shipping from stock"

Near Cliff Dr, Cleveland, OH 44102
Corina B.

Corina B.

WASHER WHIRLPOOL MVWB765FW4 CC that there is a load noise in agitate. Ran diag f0e3 overload. Advised cust 6 to 8 bath towels equals a full load. Ran a calibration. Started a normal cycle with clothes. Could not duplicate the noise. Optest ok

Near Alameda Ave, Lakewood, OH 44107
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL ED5FHEXNQ00 "Cc unit making a buzzing noise, thinks it’s ice maker fanCustomer not here, out of town. Person here at house stated customer turned ice maker off because of the noise in the freezer. Unit cools properly in both sections. Turned ice maker back on, ran harvest test, ice harvest, proper index, and mold filled with water. No abnormal noises heard. Only fan in freezer section in the evap fan. Fan is working normally, no abnormal noises at this time. Can not duplicate an abnormal noise at this time."

Near Lakeshore Blvd, Willowick, OH 44095
Brian M.

Brian M.

DRYER KENMORE 110.850874 Cc of a noise Found 2 bolts stuck in front felt Removed and re ran dryer OP Test Ok

Near Burton-Windsor Rd, Middlefield, OH 44062
David R.

David R.

REFRIGERATOR KITCHENAID KRFF300ESS00 "Hinge cover parts not needed. Door and stopper needed. Plastic on bottom of door is cracked, customer said that’s what pictures they sent off to whirlpool. Took additional pictures. Ordering out, let customer know door will take time to come. Make sure to inspect and then call us out to reschedule.; ordrng 1 LW10721542 (dor-fip) and 1 WPW10397055 (bracket) and 1 WPW10470155 (cam-door)"

Near Bagley Rd, Olmsted Falls, OH 44138
Dan H.

Dan H.

DRYER SAMSUNG DV45K6500GW/A3 "Installed new rollers, op test good"

Near Broadmoor Cir, Mentor, OH 44060
Jeff M.

Jeff M.

REFRIGERATOR FRIGIDAIRE FPRU19F8RF There is no Freon left to recover I remove the filter and evaporator installed new parts put the unit at a 30 inch vacuum held for 15 minutes unit tested good charge the machine with 3.5 ounces of Freon unit test good frost pattern started to develop great he transfer recommend a 24 hours before the customer actually uses the refrigerator; used 1 WPW10143759 (DRIER) from stock

Near Deerfield Dr, Ashtabula, OH 44004
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint bottom right of door not sealing again like both times before, confirmed, gasket needs extra push to fully seal corner and will seal and could be trained back to cabinet but something is working the gasket out of its sealed position, found butter door hitting control, could hear it there and not when removed, Called wpl spoke jk, advised to put perma-gum behind gasket to help sealing, also to prevent butter door hitting does switching door remedy if not remove bottom door hinge and dremel the holes lower slightly, do not have a dremel nor feel comfortable fabricating a new hinge location as this could mess door alignments up permanently."

Near Dearborn Ave, Cleveland, OH 44102
David R.

David R.

WASHER MAYTAG MVW6230HW0 "Cc of noises when starts up, this unit is a top loader, customer had a front loader before. Explained the certain sounds will sound different. When changing from agitate to spin, and even valves opening and closing. Certain noises that are suppose to be there. Can also check owners manual. Went through a normal/regular wash. Showed customer and went over sounds, all are normal. Went into diagnostics mode, no error codes. Tested, all components working correctly. Looked underneath, good. Op test ok."

Near Fallingrock Way, Berea, OH 44017
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Called wp tl was told too put the unit into a vacuum. I did I found the unit was vary slowly leaking. After that I isolated just the high side Whirlpool will come in contact with customer in 3 to 5 business days

Near Seeley Rd, Painesville, OH 44077
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRFC300EBL01 "Cc that the ice maker works intermittently. Cycle the mice maker it was stuck in home position, and then it cycle. Explain cust what was happening she said she wants to replace the ice maker. Ordering parts. Cust will pay labor when job is done. ; ordrng 1 W10884390 (icemaker), used 1 SHIPPING (shipping and handling) from stock"

Near Country Club Blvd, Rocky River, OH 44116
Gabriel P.

Gabriel P.

WALL OVEN WHIRLPOOL WOS72EC0HV00 Replace console. Op test ok

Near Brendan Ln, North Olmsted, OH 44070
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL ED5JHAXML00 Installed new part unit tested good

Near Montville, OH 44064
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW4816FW2 The water valves are making a vary loud static he humming sound also needs control the unit has a no fill code but good water flow ; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve)

Near Maple Rd, Ashtabula, OH 44004
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRT541SZDZ00 I installed new part I added silicone to the gaps in the cabinet I try to steam the door seal did not work needs a door ; ordrng 1 LW10856289 (dor-fip)

Near Sanborn Rd, Ashtabula, OH 44004
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS325FDAW04 Installed led lights. Op test ok

Near E 39th St, Ashtabula, OH 44004
Dan H.

Dan H.

DISHWASHER AMANA ADB1400AGW1 "Customer complaint that unit is not drying, ran diagnostics no error codes found, unit completed test cycle, heater is working, unit is operating as designed advised customer to run hot water in sink before starting"

Near Edgewood Rd, Beachwood, OH 44122
David R.

David R.

WASHER MAYTAG MVWX655DW0 "Cc agitate not working. Read through notes and saw that I did let customer know that the splines on the gearcase/washplate were deteriorating away and could cause future problems. That’s exactly what’s happening. Washplate/gearcase splines are almost gone. Will need gearcase/washplate. Gave estimate to customer. Does not want to go ahead with repair. Do not order parts ; ordrng 1 W10902814 (washplate) and 1 W11035751 (gearcase), used 1 SHIPPING (shipping and handling) from stock"

Near Parkway Dr, Berea, OH 44017
David R.

David R.

COMMERCIAL WASH MAYTAG MVWP575GW0 "Cc clothes are coming out damp still/sobbing wet on all cycles, drain and spin cycle seems to pump all water out more than other cycles. Found F7E1 error code, basket speed fault. Basket moving freely. Followed steps in tech sheet for drive motor, agitate is working, shifter will switch over to spin and spin for about 3-5 seconds. So shifter is good, test ohms at 2.5. Went to step 8, found 120 not coming, steps say order and replace control Plugged everything back in, put power to it, control sparked. Lid won’t unlock. Ordering control and lid lock. Put on cancellation list; ordrng 1 W11411581 (CONTROL ) and 1 WPW10482836 (latch)"

Near Maplewood Rd, Parma Heights, OH 44130
David R.

David R.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Cc the whole air filter not sitting right. Took pics, corrected as much as possible. Explained only one bolt holds it in at top, wires at bottom push it out a little bit. But I was able to get it a little closer than it was. Op test ok"

Near Stormes Dr, Parma, OH 44130
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "Cc: door alarm goes off, freezing items in ff section, frost build up in freezerFound temps in ff section at 42 degrees, advised customer to allow room for air to flow. Found ui continuously beeping, resetting itself, not able to adjust temps. Found frost build up near evap fan. Found control is dropping out voltage to unit. Unit is receiving proper power. Spoke to BJ he stated the ui could be causing the control to fail. Needs control and uiCustomer does not want to repair at this time"

Near Berwick Rd, Madison, OH 44057
Joe O.

Joe O.

REFRIGERATOR FRIGIDAIRE LFHD2251TF5 "Cc: not making iceFound fill tube frozen. Unit has good water pressure, ice maker is cycling. Needs water valve and fill tube steamed out; ordrng 1 242253002 (valve-water11372), used 1 SHIPPING (shipping and handling) from stock"

Near Villa Marina Ct, Mentor, OH 44060
Jeff M.

Jeff M.

WASHER GE WJRE5550K2WW Took the agitator off added a washer to raise the escalator up like a 16th of an inch unit tested good the only rattling noise is coming from the transmission which on GE model wash machines that is normal the drive gear is made of metal

Near Manatee Ave, Madison, OH 44057
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WFW5620HW0 Call whirlpool they said you supposed to not be fixing it cause in the system show a scrap unit lowes was supposed to scrap it

Near Center Rd, Avon, OH 44011
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRSF705HPS00 Wrong color door was ordered ; ordrng 1 W11395841 (Right door ss)

Near Independence Ct, Solon, OH 44139
Corina B.

Corina B.

DISHWASHER KITCHENAID KDPM354GPS0 Replaced the dispenser. Ran a calibration. Optest ok. ; used 1 Shipping from stock

Near Grace Ave, Lakewood, OH 44107
Jason N.

Jason N.

RANGE WHIRLPOOL WFG775H0HV0 Cc unit right side burner knobs not lining up straightConfirmed burner knobs angled over to the left. Found valve stems slightly bent and bezels out of place. Straightened out valve stems and removed and repositioned bezels. Customer satisfied with how it looks. Op test good.

Near Renwood Ave, Euclid, OH 44119
Corey L.

Corey L.

WASHER ROPER RTW4516FW2 "Customer complaint washer bouncing and shaking a lot, customer had floor being replaced since plywood was warped, found unit operating as designed when level, advised unit must be level and have an even amount of clothing around basket, no errors, calibrated, op test good"

Near Vandalia Ave, Brooklyn, OH 44144
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc unit not cooling properly Found rear ff evap wall frosted over Found fresh food thermistor open Advised to replace thermistor and fan ; ordrng 1 W11087438 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"

Near Pinehurst Dr, Aurora, OH 44202
Corina B.

Corina B.

WASHER ROPER RTW4516FW2 CC that it will not start a cycle. Found the drain hose is laying on the ground. Raised the drain hose and secured it to a pipe. Started a normal cycle. Optest ok.

Near Blossom Park Ave, Lakewood, OH 44107
Jason N.

Jason N.

RANGE WHIRLPOOL WFE525S0HZ1 Cc unit door not closing correctlyFound outer door trim separating from glass on both upper corners. Trim panel is slightly bent. Unit needs outer door glass assembly.; ordrng 1 W11249559 (glass-door)

Near Sayle Dr, Willoughby Hills, OH 44092
Corey L.

Corey L.

WASHER MAYTAG MVWX655DW2 "Customer complaint washer leaking into basket had to shut off water at valves, confirmed found cold water valve failed allowing water to leak past into tub, found overflow error, cleared, replaced with valve and housing sent, op test good"

Near Liberty Ave, Parma, OH 44129
Dan H.

Dan H.

WASHER WHIRLPOOL WET4024HW0 "Customer complaint that unit is not working, started normal wash cycle, unit filled and began agitating, customer said it didn’t do anything when she ran heavy duty cycle, started heavy duty cycle, unit flashed e1(long/no fill) error code, unit is connected to sink with portable washer hose leaving hot water valve not connected, ran heavy duty cycle set to tap cold , unit filled and began agitating, unit is operating as designed , advised customer that hot water valve should be connected to water"

Near Murray Hill Rd, Cleveland, OH 44106
Corey L.

Corey L.

DRYER MAYTAG HYG3657AWW "Customer complaint dryer not starting, found dial in extended tumble section and extended tumble is switched off, unit operating as designed, unable to duplicate the issue, instructed on cycles for this unit"

Near W Parkview Dr, Parma, OH 44134
Dan H.

Dan H.

WASHER AMANA NTW4516FW3 "Customer complaint that unit is not draining, Confirmed, drain pump is receiving 120vac , installed new drain pump, op test good"

Near E 82nd St, Cleveland, OH 44103
Dan H.

Dan H.

WASHER AMANA NTW4516FW3 "Installed new gearcase, belt, pulley, and shield, op test good"

Near Pearl Rd, Cleveland, OH 44109
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS325FDAW02 "Customer complaint that unit is not making ice or dispensing water, found water filter not installed properly, no damage, reinstalled, ice maker would not cycle, ice maker is receiving 120vac , unit needs new ice maker and harness, customer does not want repair at this time; ordrng 1 WPW10300022 (Ice maker) and 1 W10838084 (Harness), used 1 undefined (Shipping) from stock"

Near Lotus Dr, Cleveland, OH 44128
Dan H.

Dan H.

REFRIGERATOR MAYTAG MFW2055FRZ00 Unit has the wrong serial number; saved tckt

Near Warrensville Center Rd, Maple Heights, OH 44137
Jason N.

Jason N.

DRYER MAYTAG MEDP575GW0 "Cc unit not startingCustomer stated husband replaced start switch, to no avail. Had another company out who quoted a motor. Checked all thermals, all checked good, door switch checked good. Found belt switch momentary button broken inside switch housing, no continuity through switch. Unit needs belt switch.; ordrng 1 279782 (door switch/BELT SWITCH)"

Near E Inverness Dr, Highland Heights, OH 44143
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Cc unit not coolingCustomer states it been slowly getting warmer and ice is melting. Unit is unplugged. Plugged unit in, installed piercing valve, let run for 10 min, low side reading a 12in/hg vacuum, no heat on the high side. Unit has a refrigerant leak, needs sealed system repair. Parts and labor covered under kitchen aid 2-5 yr limited warranty. ; ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

Near Charles Pl, Highland Heights, OH 44143
Joe O.

Joe O.

WASHER MAYTAG MVWX655DW1 "Cc: Not spinningFound error code f7e1(basket speed fault). Ran tach test. Basket spins freely. Actuator is sensing basket speed. Ran auto test. Found unit not agitating or spinning. Found gear case leaking oil, and belt slipped off cam. Could not remove wash plate. Needs gear case and wash plate. Customer does not want to repair at this time"

Near W Island Dr, Eastlake, OH 44095
David R.

David R.

RANGE WHIRLPOOL WFG540H0ES0 "Replaced part. Tested bake, let customer see. Op test ok"

Near Frank St, North Olmsted, OH 44070
Jason N.

Jason N.

DISHWASHER WHIRLPOOL WDT710PAHW1 "Cc unit not responding and codesCustomer states a code kept popping up on the display, now unit does not respond at all. Could not enter diagnostics. Replaced main control, and ui control panel. Ran diagnostics cycle. No codes at end, op test good."

Near Cheriton Dr, Highland Heights, OH 44143
Corey L.

Corey L.

DISHWASHER MAYTAG MDBH979SAM1 "Customer complaint dishwasher leaks sometimes out of the door in front, found evidence of water on insulation, found detergent built up on door gasket in chunks, advised wiping bi weekly of door gasket and wiped gasket off, found unit easily sliding on tile floor when opening door and lightly pushing in, making unit lean forward, only installed using top mounting brackets, advised also installing screws into side mounting holes on unit to help stabilize, added a small piece of 2x4 supplied by customer to install behind unit frame preventing unit from sliding back, op test good"

Near Forestwood Dr, Independence, OH 44131
Jason N.

Jason N.

WASHER WHIRLPOOL MTW5700TQ0 "Cc unit will not cycle or drain water Confirmed tub full of water.. found lid switch not making contact, reading open. Bypassed lid switch to drain water from tub. Unit needs lid switch. Customer has to call home warranty company to see if repair will be covered."

Near Eastwood Ave, Mayfield Heights, OH 44124
Jason N.

Jason N.

REFRIGERATOR GE GSS23GSKJCSS "Cc unit needs ff door gasket replaced and doors alignedCould not get gasket to install correctly, gasket too flat. Steaming gasket is not working. Advised customer she will have to lay the gasket out flat for awhile to see if gasket relaxes back into shape. Found unit gasket is not the cause of the condensation and ice buildup issue. Found ge service bulletin REF01-19 for air leaking from damper housing causing ice and condensation. Need to install updated Ff air inlet assembly. Verified ice buildup around air passages. Customer is calling Ge to see if they will cover this. If they will not cover, she will call office to order part and reschedule next visit."

Near Yellowstone Rd, Cleveland Heights, OH 44121
Dan H.

Dan H.

RANGE GE JBP80W0K1WW "Customer complaint that you cannot adjust temperature on the control, confirmed, unit needs new control; ordrng 1 WB27T11311 (CNTRL), used 1 undefined (Shipping) from stock"

Near Ledge Hill Dr, Solon, OH 44139
Dan H.

Dan H.

DRYER MAYTAG MEDB955FW1 "Customer complaint of rattle/ rumble noise, started normal dry cycle, no unusual noises heard, unit is operating as designed"

Near Hillside Ln, Solon, OH 44139
Brian M.

Brian M.

WALL OVEN KITCHENAID KEBS107SSS00 "Cc unit will not heat after self clean Found thermal cutoff open Needs thermal fuse and thermostat ; ordrng 1 WP8304452 (fuse-thrml) and 1 WPW10131825 (sensor), used 1 SHIPPING (shipping and handling) from stock"

Near Lookout Point, Aurora, OH 44202
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF560SEHW00 Installed water filter and carbon filter ; used 1 SHIPPING (shipping and handling) from stock

Near Pond Run, Aurora, OH 44202
Corina B.

Corina B.

REFRIGERATOR HOT POINT HTS17GBSERWW CC that they had a brownout and the unit is not cooling. Checked freezer 0-5* ff 36* to 42*. Unit working as designed. Optest ok; used 1 Senior discount from stock

Near Brick Mill Run, Westlake, OH 44145
Joe O.

Joe O.

DISHWASHER KITCHENAID KDTM354DSS5 Installed element and control. Ran diagnostics test cycle. Op test ok

Near Coventry Rd, Shaker Heights, OH 44120
Brian M.

Brian M.

RANGE JENN-AIR JGRP430WP00 Wrong parts shipped customer received dishwasher adjuster kit instead of the controlsNeeds to reorder parts ; schdld next appmnt for 6/29 MON !

Near Windward Ln, Kent, OH 44240
Brian M.

Brian M.

WASHER MAYTAG MVWC565FW0 Cc unit still not washing properly Found after several minutes of filling customers water looses pressure and eventually washer stops Advised customer on getting his water supply looked at Unit is operating as design

Near Tallmadge Rd, Kent, OH 44240
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSRS25FTBL00 "Installed optics. Cycled ice maker. Op test ok; used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near Fox Hill Dr, Kirtland, OH 44094
Brian M.

Brian M.

WASHER MAYTAG MVWB855DC3 Installed control and UI Ran auto test and calibration OP Test Ok

Near Griggy Rd, Mogadore, OH 44260
David R.

David R.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Replaced part. Tested, op test ok"

Near Frank St, North Olmsted, OH 44070
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT519SZDW05 "Customer complaint there is moisture in frz on door seal, confirmed, did find a little water built up in bottom door gasket, found top ff gasket not fully inserted into channel on door, corrected gasket, advised a little condensation with these drastic temp changes is normal"

Near Village Dr E, Seven Hills, OH 44131
Brian M.

Brian M.

WASHER MAYTAG MHW5630HC0 Cc unit shakes and bangs side wall Checked suspension and made sure unit is leveled Per service bulletin needs control board replaced ; ordrng 1 W11322901 (cntrl-elec)

Near Fairview Ave, Atwater, OH 44201
Joe O.

Joe O.

WALL OVEN JENN-AIR JJW3430DS02 Cc: f2e1 errorFound error code f2e1(stuck/shorted key). Connections on unit are good. Needs uiUi shows under 5 year parts warranty; ordrng 1 W11087468 (console)

Near Calico Ln, Chardon, OH 44024
Jason N.

Jason N.

MICROWAVE WHIRLPOOL WMH31017HS "Cc unit not operatingRan op test, unit flashing f1e4 for Mw relay. Checked wiring to 4903 relay on board, good connections. Unit needs control board.; ordrng 1 W10892389 (cntrl-elec)"

Near Amhearst Cir, Beachwood, OH 44122
Gabriel P.

Gabriel P.

RANGE KENMORE 790.7433931 "Cc that the oven is taking too long to reach the temp and sometimes it will stay in 250 and it doesn’t go any higher. Sensor probe checked good. Igniter took 2 min to light. Explain cust Replaced igniter from truck stock,opt test ok ; used 1 12400035 (IGNITER), and 1 SENIORDISCOUNT (senior discount) from stock"

Near Cardinal Ct, Lorain, OH 44053
Jason N.

Jason N.

REFRIGERATOR JENN-AIR JFC2089WEM9 "Cc unit won’t stop making ice, bail arm brokeFound bail arm popped out of switch hole. Reinserted. Ice maker will now stop making ice when container is full."

Near Epping Rd, Gates Mills, OH 44040
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 "Customer complaint water leaking onto floor, confirmed, found sheet of ice on bottom of frz, found evap drain clogged, unit has old dick bill style drain tube, unit is over 5 yrs parts only covered with S38253, quoted to replace, ok, replaced drain tube and cleared ice, op test good ; used 1 W10619951 (TUBE-DRAIN) from stock"

Near Woodbriar Cir, Strongsville, OH 44136
Joe O.

Joe O.

DISHWASHER GE PDT715SYN0FS "Cc: leaking under cabinets, not spraying, dispenser lid fell offFound unit leaking from sump area. Found leaking from around the sump housing and sump hose. Needs sump mold, sump kit, and dispenserSump mold shows out of stock. Office to reschedule; ordrng 1 WD12X24058 (detergent disp3414) and 1 WD19X25700 (SUMP KIT10238) and 1 WD19X25867 (SUMP MOLD KIT3822), used 1 SHIPPING (shipping and handling) from stock"

Near Hikers Tr, Chardon, OH 44024
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Customer complaint fridge door baskets torn and doors uneven, confirmed torn ff door baskets, two corners on right and one on the left are showing magnetic strip, ordering gaskets, leveled unit with feet; ordrng 2 W10830162 (gasket-fip)s"

Near N Miami Dr, Parma, OH 44134
Brian M.

Brian M.

WASHER MAYTAG MVWC200BW1 "Cc unit is loud during spin With hand speed spin I can hear gearcase grinding Needs gearcase and splutch kit Est only ; ordrng 1 W11255272 (gearcase) and 1 W10721967 (drive pulley), used 1 SHIPPING (shipping and handling) from stock"

Near OH-44, Ravenna, OH 44266
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KSSO36QMB01 "CC that the freezer is not keeping temp. Checked the Fz thermistor 13k ohms for 17*. Cathy t/l checked the evap frost pattern partial frost. Will need a compressor,evap, heat exchanger and filter. Cust does not want to repair. ; ordrng 1 W10841139 (Compressor) and 1 WP2316878 (Heat) and 1 WP2306092 (Evaporator) and 2 WPW10143759s and 1 W10508992 (Heat exchanger), used 1 Shipping from stock"

Near Hilliard Blvd, Westlake, OH 44145
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Cc: frost build up in freezerCustomer states it happened for a couple weeks. All gaskets are sealing. Advised customer on loading to avoid the door sticking open. Raised wheels to help door close. Could not locate the cause. Op test ok

Near Jumpers Crossing Ln, Painesville, OH 44077
Corina B.

Corina B.

WASHER CROSLEY CAW42114GW2 CC that the unit is not putting enough water in and isn’t finish a cycle. Ran diag F0E5 – OFF BALANCE LOAD DETECTED. Cust was washing one rug when it didn’t finish a cycle. Advised cust to have 6-8 bath towels equals a full load. Ran a rinse and spin with the rugs. Optest ok

Near South Blvd, Maple Heights, OH 44137
David R.

David R.

WASHER MAYTAG MVWC555DW1 "Cc won’t agitate/spin. Ran diagnostics error codes. F7E5 Shifter error ode. Tested and found band shifter not shifter from agitate to spin. Replaced with t/s tested. Ran diagnostics test, good. All components working. Op test ok; used 1 W10913953 (ACTUATOR) from stock"

Near Russia Rd, Elyria, OH 44035
Corey L.

Corey L.

WASHER MAYTAG MVWB855DC2 "Customer complaint washer not working, confirmed washer not turning on, ran diagnostics found f6e1 and f6e2, connections good, unit is sharing outlet with alarm system, advised to have unit installed on a dedicated outlet, quoted to replace both boards W11112664 main and W11112662 console, customer does not want repair and will call wpl for assistance; used 1 SHIPPING (shipping and handling) from stock"

Near Meadow Ln, Brecksville, OH 44141
Dan H.

Dan H.

DRYER MAYTAG MDG9606AWW "Customer complaint that unit makes loud thumping noise, confirmed , found a screw on the drum fins backed out, tightened, op test good"

Near Jackson Rd, Moreland Hills, OH 44022
Corina B.

Corina B.

DRYER ROPER RED4440SQ0 CC that there is noise when running. Found the support rollers and idler pulley are worn. Replaced the Ryder repair kit from t/s.optest ok. ; used 1 4392065 (Repair kit) from stock

Near Campton Ridge Dr, Chardon, OH 44024
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL ED2KHAXVS03 "Customer complaint ice maker not working, confirmed, jumped ice maker, ice maker started to cycle and stopped after only 1 second, im failed, unit needs im asm; ordrng 1 ED2KHAXVS03 (IM), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near Hetzel Dr, Parma, OH 44134
Corina B.

Corina B.

ICEMAKER WHIRLPOOL WUI75X15HZ00 CC that the unit does not turn on. Checked outlet good. Checked power at p1 bl and wh 0 volts. Will need a new cord; ordrng 1 W11123917 (Harness)

Near Acres Dr, Independence, OH 44131
Joe O.

Joe O.

WASHER MAYTAG MVWB835DW4 "Cc: unit will not power on, lid brokenFound error codes f6e2(communication error) f6e3(communication error) and f5e2(lid will not lock). Needs control and ui; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"

Near Greenfield Ln, Painesville, OH 44077
Dan H.

Dan H.

WASHER GE GUD27ESSJ0WW "Unable to remove basket from gearcase shaft, unit needs new tub, hub washer, and spaner nut ; ordrng 1 Wh45x21995 (Tub) and 1 Wh01x22787 (Hub washer) and 1 Wh01x10618 (Spaner nut)"

Near Chagrin Blvd, Beachwood, OH 44122
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL WDF520PADB7 "Sump is seized needs a new pump est only; ordrng 1 W11025157 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"

Near Division Rd, Madison, OH 44057
Dan H.

Dan H.

WASHER GE GUD27ESSJ0WW "Unit needs new tub, basket, and hub washer ; ordrng 1 Wh45x21995 (Tub) and 1 Wh01x22787 (Washer hub) and 1 Wh45x23154 (Basket)"

Near Chagrin Blvd, Beachwood, OH 44122
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KBFN506ESS01 "Installed parts listed, op test good"

Near Beach Cliff Blvd, Rocky River, OH 44116
Corey L.

Corey L.

WASHER MAYTAG MVWB300WQ1 "Customer complaint washer makes very loud noise when in spin, confirmed, bearings failed, quoted to replace with ts part, ok replaced bearings with kit, op test good; used 1 SENIORDISCOUNT (senior discount), and 1 W10435302 (BEARING) from stock"

Near Rustic Trail, Parma, OH 44134
David R.

David R.

WASHER MAYTAG MVWC555DW1 "Customer had part, was control, had a different company out. Hacked over everything , found Lid Lock error code. Replaced control and lid lock from t/s. Ran diagnostics test. Washplate making noise. Found washplate stripped. Ordering washplate out. ; ordrng 1 W10902814 (washplate), used 1 W11307244 (DOOR LOCK) from stock"

Near Montgomery Dr, North Ridgeville, OH 44039
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KBFN506ESS01 Replaced the hinge and spring. Optest ok

Near Beach Cliff Blvd, Rocky River, OH 44116
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint frz light is out, confirmed found frz led and ff ceiling leds out, found frz module failed, harness came apart from wires when removing led, used splicing kit supplied with module to re-wire, op test good"

Near W Pleasant Valley Rd, Parma, OH 44134
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL GI6FDRXXB00 CC that the unit is leaking on the right side. Found the waterline that comes from the the supply is cracked. Part is no longer available. Can buy waterline from the store to repair. ; used 1 W10290356 (Waterline) from stock

Near Greenwood St, Independence, OH 44131
Dan H.

Dan H.

REFRIGERATOR MAYTAG MRT118FFFM01 "Customer complaint that unit is freezing milk and eggs in fresh food section , called whirlpool techline spoke to tj, advised to set freezer to max, lower temp setting one notch and to block off half the air flow from freezer section."

Near Drury Ln, Mayfield Heights, OH 44124
Jeff M.

Jeff M.

WASHER MAYTAG MVWC415EW1 The hub assembly is stripped out I leaned the unit back and found the underside coded with transmission oil needs a new transmission actuator clutch kit belt and hub assembly; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 WPW10006384 (drive belt)

Near Gar Hwy, Bowling Green, OH 43402
David R.

David R.

WASHER WHIRLPOOL WTW4816FW2 "Basket not needed, customer has. Explained to customer how baker sits. Customer said at one point heard a weird noise and smelled like something burning. Customers only ran once. No error codes but did find that the hot water was turned off to it, corrected. Ran diagnostics test, all components working. Checked underneath unit, checked under control, good. Ran a calibration. Ran a normal cycle with a load of towels inside, let go through the wash, then ran a drain and spin cycle. All test good. Everything looks and sounds normal. Op test ok."

Near Harvard Ave, Elyria, OH 44035
Joe O.

Joe O.

REFRIGERATOR FRIGIDAIRE FFUS2613LS6 Installed control. Op test ok

Near Moseley Rd, Thompson, OH 44086
Brian M.

Brian M.

DISHWASHER KITCHENAID KUDI01ILBL6 "Cc unit has several issues , motor is really loud on start ups, top rack is falling apart , and door is really squeaky when opening and shutting Found wash motor to be extremely loud like a bearing inside is bad, found upper wash rack and tracks to be cracked and wheels missing, found left spring to be over stretched Needs motor, rack tracks and wheels and also rack wheels , needs springs ; ordrng 1 W10782773 (pump&motor) and 4 WP8268743 (dishrack wheel)s and 2 WP3385089 (track)s and 1 WP8565925 (stop) and 4 WP8270019 (wheel-tub)s and 8 WP9743002 (gasket)s and 2 WP8270020 (door spring)s"

Near Som Center Rd, Solon, OH 44139
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDF590SAJM0 Installed clip from control OP Test Ok

Near Glen Valley Dr, Middlefield, OH 44062
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Cc unit not making ice Found ice maker motor to be damaged Needs ice maker ; ordrng 1 W10873791 (icemaker)

Near N Park Blvd, Solon, OH 44139
David R.

David R.

WASHER AMANA NTW4516FW3 "Cc water leaking from valves. Leaking from house valve, with new and old hoses on. Let customer know we don’t handle anything along the lines of that. Will need to contact a plumber. Checked over unit, op test ok. No error codes. Let customer know to run on tap cold till he gets a plumber out. Op test ok"

Near Foster Ave, Elyria, OH 44035
Jason N.

Jason N.

DRYER GE GTD42GASJ1WW "Cc unit not heating againRan dryer cycle test, no heat, no ignition of ignitor. Checked power to ignitor, 0v. Checked all thermals. Found outlet thermistor open, jumped out to verify. Ignitor receiving 120v. Unit needs outlet thermistor. ; ordrng 1 WE04X25195 (dryer thermostat1371), used 1 SHIPPING (shipping and handling) from stock"

Near Hollycroft Ln, Mentor, OH 44060
David R.

David R.

WASHER WHIRLPOOL WTW4816FW2 "Plugged in. Started a diagnostics cycle, no error codes. All components working, ran manual cycle. All components working. Op test ok"

Near Midway Blvd, Elyria, OH 44035
Jason N.

Jason N.

WASHER WHIRLPOOL WTW8900BC0 "Cc unit stopped working, water in tubFound unit stuck in drain mode, canceled, drained water from tub, pulled pump. No debris found in hoses or impeller. Unit needs drain pump. ; ordrng 1 WPW10409079 (pump-water12105), used 1 SHIPPING (shipping and handling) from stock"

Near Robert St, Wickliffe, OH 44092
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KBFS22EWMS9 "Cc unit water dispense slowDispense test verified slow water dispense. Checked pressure at filter head inlet from water source, good psi. Asked customer how recently filter has been changed, about 4 mo. Ago and it didn’t help. Checked reservoir, not frozen. Unit needs filter head.; ordrng 1 W11346623 (FILTER HEAD4530), used 1 SHIPPING (shipping and handling) from stock"

Near Fuller Ave, Euclid, OH 44123
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KRFF507ESS01 Installed new part unit tested good

Near Dock Rd, Madison, OH 44057
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 called tl a 3rd time in order to force the incorrect larger size bolt into the striped out cabinet nuts the hinge needs to be drilled out unfortunately it’s eight gauge hardened steel which would require very specific drillbits and oil feedline and a small drill press which we don’t have therefore unable to manipulate the factory hinge on this brand new refrigerator too “fix it” after I got done talking with tech line they submitted the product for review and replacements

Near Oldsmar Ave, Madison, OH 44057
David R.

David R.

WASHER WHIRLPOOL WTW5000DW3 "Cc wasn’t spinning clothes out are much as she thought they would, noises, moved by itself. Ran diagnostics, no error codes. Ran diagnostics cycle, all components working. Ran calibration. Looked underneath unit and nothing loose or anything. Suspensions test good. Put towels in, ran normal cycle, good, drained and then ran drain and spin cycle. Good. All sounds from machine sound in line and correct, nothing out of the ordinary when changing between agitate and spin. Unit test good. Floor is sleek, unit can easily move when spinn