We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Rocky River, OH 44116
David R
Job Details:
10/18/2022
"Cc unit not keeping temp, noticed ice melting. Found thermistor out of range. Causing ice build up on FF evap. Noise from fan and damper. Warped drip pan under evap. Broken right side pantry drawer bracket. Will need adapter kit with new seals. Have to scrap old permagum off. Steam evap off. Gave estimate to customer. Customer paid SVC only. Do not order parts.** big job, 3 job count for all parts to be put on.; ordrng 1 W10633627 (Fan) and 1 WPW10389152 (Fan support) and 1 WPW10248595 (Damper) and 1 WPW10537710 (Pan drip) and 1 W10612142 (adapter kit) and 1 WPW10317523 (Pantry bracket, right side) and 1 WPW10277799 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Westlake, OH 44145
David R
Job Details:
10/18/2022
"Replaced icemaker, called for water, good Op Test Ok."
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Chardon, OH 44024
Jason N
Job Details:
10/18/2022
"Cc unit not drying load fully, having to use timed dry to finish loadsRan diagnostics, no codes stored. Ran timed dry cycle, good heat and cycling, good airflow at vent outlet. Ran diagnostics, no codes stored. Called wp techline, Andrew, documented unit is working as designed and communicate with customer to ensure large enough load on sensor dry cycle and use timed dry cycle for smaller loads or when loads do not dry fully on sensor.
We serviced a
GE REFRIGERATOR
Model GDE25ESKGRSS
Near Ashtabula, OH 44004
Dan H
Job Details:
10/18/2022
"Customer complaint of rattling noise, fresh food section temperature at 41 degrees, freezer section temperature at-4 degrees, evaporator fan is running, compressor and condenser fan are running, shaft in evaporator fan motor is loose, again, unit needs new evaporator fan motor; ordrng 1 WR60X32614 (Fan motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WASHER
Model 110.45089401
Near Euclid, OH 44123
Joe O
Job Details:
10/18/2022
"Cc: off balance, door lockedFound upper counter weight ripped out of tub. Counter weight ripped control off mount. Needs counter weight, and tub assembly.Parts show discontinued. ; ordrng 1 W10772618 (tub-outer) and 1 W10772607 (tub-outer) and 1 8182247 (basket(discontinued)) and 1 8181644 (Weight(discontinued)) and 2 WP8182703 (shock-absr)s"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS04
Near North Ridgeville, OH 44039
David R
Job Details:
10/18/2022
"Replaced both FF and FZ doors. Leveled, Good. Op Test Ok."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Euclid, OH 44132
Joe O
Job Details:
10/18/2022
"Cc: not dryingCustomer stated unit not drying, stated glasses wet on the inside and all dishes wet after cycle. Customer is using rinse aid. Entered diagnostics. Found no stored error codes. Ran diagnostics test cycle. Advised customer on plastic tub. Found cool water at start of cycle, advised to run hot water at sink prior to starting unit. Found excessive suds in unit at the end of test cycle. Advised customer on soap usage. Found unit is heating. Unit functioning as designed. Op test ok"
We serviced a
GE WASHER
Model GFW850SPN0RS
Near Geneva, OH 44041
Jason N
Job Details:
10/18/2022
Installed bellow. Ran wash test and observed for 10 minutes. No leaks found. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Geneva, OH 44041
Dan H
Job Details:
10/18/2022
"Customer complaint that that water is dispensing slowly, water flows free without filter installed, customer needs new water filter, unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near North Ridgeville, OH 44039
Gabriel P
Job Details:
10/18/2022
"Ran diagnostic found error F0e3 overload delete error code ran calibration and auto test pass ran normal cycle with clothes pass unit working as design,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lorain, OH 44053
Angel
Job Details:
10/18/2022
"Cc that unit started frosting up again loosing cool. Confirmed evaporator was frosted up again so I steamed out all frost and ice replaced harness, thermistor and ui made sure heater turned on. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near North Olmsted, OH 44070
Manny
Job Details:
10/18/2022
"Cleared frost and Replaced rails and heater, verified heater opt by running step 19, good heat on heater, ran step 45 icemaker fills and fill tubes is cleared. Advise customer to allow at least 48 to 72 hours for proper ice cycle and for temps to equalize. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Willoughby, OH 44094
Corina B
Job Details:
10/18/2022
"Replaced the door, left bracket right bracket is bent. Will need to reorder part. Took picture. Brought rotor back for return ; ordrng 1 W10625068 (Bracket)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Chagrin Falls, OH 44022
Jason N
Job Details:
10/18/2022
"Cc unit fault code f3e2 and stops in cycleRan diagnostics, verified fault code f3e2 for temp sensor error. Checked water lines for proper connection. Hot and cold checked good for proper hookup. Unit will need temp sensor replaced. Did not order part, as part was already pre Id before arriving at job. ; O-emld tckt"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Elyria, OH 44035
Marie V
Job Details:
10/18/2022
Defrosted all ice and replaced ui and harness. Set unit back to normal temps. Advice cust to allow 24 hours before restocking. Op test okBrought core for return
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PFGA
Near Westlake, OH 44145
Manny
Job Details:
10/18/2022
"Cc unit not making ice or dispense water, verified and found unit not hooked up to water. Advise customer to have plumber install the water and if no ice is produced to give us a call."
We serviced a
JENN-AIR WALL OVEN
Model WGD206
Near Madison, OH 44057
Dan H
Job Details:
10/18/2022
"Customer complaint that unit is not heating, confirmed, found igniter weak, unit needs new igniter, customer does not want repair at this time; ordrng 1 12400035 (IGNITER)"
We serviced a
GE DISHWASHER
Model PDW9280L00
Near North Ridgeville, OH 44039
David R
Job Details:
10/18/2022
"Replaced detergent dispenser. Found a tech sheet online. Ran manual diagnostics. All components working and dispenser opened.Customer had load, so started a Anti-Bacterial wash. Customer to monitor. Good. Op Test Ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near North Ridgeville, OH 44039
David R
Job Details:
10/18/2022
Replaced FF fan. Tested all components. No noises. Customer to monitor. Turned icemaker back on. Called for water. Good. Op Test Ok.
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHC319EWH5
Near Middlefield, OH 44062
Brian M
Job Details:
10/18/2022
Cc unit not heating Found noise coming from magnetron Advised on mag and transformer replacement ; ordrng 1 W11230995 (magnetron) and 1 W10772112 (transformr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Willowick, OH 44095
Corina B
Job Details:
10/18/2022
"CC that the water is leaking. Confirmed. Found the valve solenoid is leaking. Will need a new valve. ; ordrng 1 W10865826 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Bay Village, OH 44140
Angel
Job Details:
10/18/2022
Installed support. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXWHA
Near Beachwood, OH 44122
Jason N
Job Details:
10/18/2022
Cc unit needs door gasket installed Installed door gasket. Adjusted door leveling. Ran wash test for 10 minutes. Did not see any leaks. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM00
Near University Heights, OH 44118
Jason N
Job Details:
10/18/2022
"Cc unit leaking from freezer side and ice forming in bottom of freezer Confirmed ice buildup on bottom of freezer, found defrost drain hole iced over. Cleared ice from freezer section and steamed out drain hole. Poured water into drain to ensure good flow through. Op test good. Cust wants to know about getting the UI replaced due to wear, UI is still functional, will not be covered under warranty. Quoted customer part cost. He will think about it and call back if he wants to move forward. ; ordrng 1 WPW10397958 (UI)"
We serviced a
GE DRYER
Model GFDS140ED1WW
Near Westlake, OH 44145
Angel
Job Details:
10/18/2022
Cc that unit was squealing loud. Turned unit on and it started squealing. Took apart unit and idler pulley was king of stiff but it waS good this unit has a plastic idler pulley no metal so i cleaned it off and lubed all parts reinstalled the unit tested and it stopped squealing sounded as should. Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ02
Near Westlake, OH 44145
Angel
Job Details:
10/18/2022
Replaced fan and it started functioning as should explained to customer to give it some time for proper cooling in the ff section. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Brook Park, OH 44142
Corina B
Job Details:
10/18/2022
Replaced the gasket. Opt test ok
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Sheffield, OH 44054
Gabriel P
Job Details:
10/18/2022
Ran diagnostic no error found ran calibration and auto test pass ran rinse and spin pass ran error code no error found replace control anyway opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Avon Lake, OH 44012
Gabriel P
Job Details:
10/18/2022
Could not replace regulator customer has braided stainless line advise her it has to be copper or plex line in order to replace line also found door ice not sealing properly causing ice to build ordering ; ordrng 1 W11268536 (Door ice)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS2
Near Mayfield Heights, OH 44124
Jason N
Job Details:
10/18/2022
Cc unit front controls not responding and unit is not coolingCustomer stated the dispense buttons stopped working and now they noticed the unit is no longer cooling. Found all lower options buttons on UI are not working. This board will also control the cooling. Unit will need UI replaced. UI (13053103SP) in discontinued for this unit. Unable to repair unit.
We serviced a
KITCHENAID WALL OVEN
Model KEBS209BBL01
Near Westlake, OH 44145
Angel
Job Details:
10/18/2022
Cc that the lower oven when you use it for a long time the steam gets into the upper oven door. Looked at seal around door and it was stiff and flat i pressed on it to fluff it up and it started sealing a little better made sure that the fan was working as well and it was. Used my flash light and explained to the customer that where the steam is coming from is from the vent and I explained to them depending on what you cook in the oven and how long it will buildup moisture and steam unit working as is its just that the vent is right under the upper ovens door. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYB05
Near North Royalton, OH 44133
Corina B
Job Details:
10/18/2022
"CC that the freezer drawer has frost and ice on the drawer and the water is slow. Confirmed. The control is set at 4 and 4. Fz 4 ff 35. Confirmed on the top drawer there is frost and ice, no frost or ice on the back wall. Fan are running. Water pressure is good. Checked the gaskets, good. Checked the ff doors, good. Advised cust to raise the temp to 3 snowflakes for both temperatures. Opt test ok"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Elyria, OH 44035
Marie V
Job Details:
10/18/2022
"Cc that the unit works when it wants and just fills up and then does nothing. Ran diag, no error codes. Ran auto test found that cold valve is not opening all the way? Verify water flow is good. Unit will need new valve. ; ordrng 1 W11210463 (Water Valve)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PRMC2285AF-CNA
Near Fairport Harbor, OH 44077
Dan H
Job Details:
10/18/2022
"Customer complaint that unit stopped cooling, nothing is running, installed original control, compressor and condenser fan started, evaporator fan motor started, as previously documented customer does not want to move forward with any more repairs; saved tckt"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Mentor, OH 44060
Dan H
Job Details:
10/18/2022
"Installed new harness and terminal block, op test good"
We serviced a
KENMORE RANGE
Model 790.75658002
Near Cleveland, OH 44125
Manny
Job Details:
10/18/2022
"Cc unit not heating up properly, verified and 124.1Vac to the igniter, found burned igniter, let customer know and she stated that the landlord will take care of it, called customer paid over the phone, replaced igniter and ran bake test, igniter glowed for about 5 seconds then went out, checked power and getting 19.2Vac, unit will need control but control is discontinued, used TS#12400035; used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Lorain, OH 44055
Marie V
Job Details:
10/18/2022
"No refrigerant to recover. Replaced evaporator, filter drier and compressor. Set unit into a vacc, 29 no changes on gages. Filled up with r134a 3.7 oz. Full frost pattern. Advice cust to allow 24 hours before restocking unit. Op test ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Brecksville, OH 44141
Corina B
Job Details:
10/18/2022
Cust has aig as warranty. Called AP Will still have to pay sc and get it back through the warranty company. Will call the company the schedule an appointment since the service call would have to be paid.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cleveland, OH 44128
Manny
Job Details:
10/18/2022
"Cc unit not heating, confirmed and igniter burned out, replaced igniter with pre id part, opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near North Ridgeville, OH 44039
Marie V
Job Details:
10/18/2022
"Cc that the unit is not draining and it was leaking from door. Removed front panel and ran unit, drain pump worked the first time and then it did not wanted to work. Will need new pump , Unit is leaking from the vent and dispenser, also tub is warped at the front. Took pics. Showed cust leaks. Cust will replace. ; ordrng 1 WPW10428211 (Vent) and 1 WP8269259 (Gasket) and 1 W11112070 (Defflector) and 1 W10876537 (Drain pump) and 1 WPW10671905 (Dispenser), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DISHWASHER
Model 66514715N710
Near Westlake, OH 44145
Angel
Job Details:
10/18/2022
Cc that the seal keeps coming off the cabinet. Verified and the seal was glued on to prevent from coming off but it was still coming off because the top rack was hitting it when you pull it out causing to pull the seal every time. So i fixed the basket so it wouldnt hit the seal and replaced seal with new one had customer test it out. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Maple Heights, OH 44137
Manny
Job Details:
10/18/2022
"Cc unit not cooling, verified and temps 68 in ff and 37 in fz, removed cover and fan not running but good power, mullion is broken and preventing the Ff door from closing, ordering mullion, fan, harness, and hinges.; ordrng 1 WPW10487766 (harns-wire) and 1 WPW10464673 (motor-evap) and 1 WPW10397055 (bracket) and 1 WP2183805 (bracket) and 1 W10770878 (hinge-door) and 1 WPW10624450 (rail-mulln)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Westlake, OH 44145
Angel
Job Details:
10/18/2022
"Reclaimed refrigerant replaced compressor, evaporator and uv filter drier put unit i to a 29 vacuum and recharged with 7.75oz of R134a. Checked frost pattern and was good. Opt test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Olmsted Falls, OH 44138
David R
Job Details:
10/18/2022
"Cc no lights are working in entire fridge, cooling is not working. Found shorted deli drawer control, ice build up on FF evap. Unhooked deli control. Lights working properly. Shorted FF evap thermistor. Ordering main control, every 5 mins unit will shut down by itself. Will need to steam all ice off evap thermistor and replace fan with harness and deli control at same time.***set as 2 count. ; ordrng 1 WPW10769076 (Deli control) and 1 W11087438 (Fan with harness) and 1 W11457241 (Pan drip) and 1 WPW10675033 (Main control) and 1 WPW10389152 (Support)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBC208KSS0
Near Chagrin Falls, OH 44023
Brian M
Job Details:
10/18/2022
Installed glass OP Test Ok Tightened handles on other door ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ravenna, OH 44266
Brian M
Job Details:
10/18/2022
Installed control Ran auto test and calibration OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near North Ridgeville, OH 44039
David R
Job Details:
10/18/2022
Replaced FZ door. Customer complaint with R FF door making sounds when closing. Tried adjusting door. Not working s ordering hinge components. ; ordrng 1 W11240748 (Hinge) and 1 WPW10505294 (Coupler) and 1 W11212164 (Latch) and 1 W11573367 (Bumper)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Cleveland, OH 44111
David R
Job Details:
10/18/2022
"Cc had concerns of heating, customer was using a oven thermometer. Let customer know the thermometer may not catch the true temp oven, so do not rely on it. Took temp, for 350* average was around 360* temp was previously calibrated already. Calibrated another 5* up. Let customer know about calibration and can always go into owners manual and do themselves. Explained the difference between regular back and convect bake. Put on convect bake, 375*. Good. Temps test good. Unit is good. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kent, OH 44240
Brian M
Job Details:
10/18/2022
Installed console and rack adjusters OP Test Ok
We serviced a
GE REFRIGERATOR
Model GTH21GBEBWW
Near Kirtland, OH 44094
Dan H
Job Details:
10/18/2022
"Customer complaint of loud rattling noise, confirmed, found air channel not mounted properly, reinstalled air channel, no noise, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aurora, OH 44202
Brian M
Job Details:
10/18/2022
Installed heater Ran test cycle OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Rocky River, OH 44116
David R
Job Details:
10/18/2022
"Replaced heater. Ran diagnostics, good. All components working. Customer also had concerns about unit not cleaning as well recently. Found filter is not seated correctly, causing spray arm to not go around in full spin. Corrected. Good. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mayfield Heights, OH 44124
Jason N
Job Details:
10/18/2022
"Cc unit not spinning outRan diagnostics, no codes stored. Ran auto test cycle, found excessive movement in basket during cycle, also hearing sound of gearcase bearing wear under unit. Unit is not spinning out due to excessive gearcase movement. Quoted customer gearcase replacement. Customer declined repair. ; ordrng 1 W11454734 (Gearcase) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Garfield Heights, OH 44125
Corina B
Job Details:
10/18/2022
"C that the unit will not turn on. Confirmed. Ui is non responsive. Checked outlet, correct. Unplugged the drain pump, unit started working. Will need a drain pump. ; ordrng 1 W11458345 (Drain pump)"
We serviced a
GE REFRIGERATOR
Model CFE28TSHBSS
Near Chagrin Falls, OH 44022
Brian M
Job Details:
10/18/2022
"Cx unit is cooling now but there is noise in ff section and temps not normal Found fan not running properly According to Service bulletin a faulty fan can cause ui to go out. But it may still need a ui Needs ff fan for now ; ordrng 1 WR60X35205 (Ff fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT13FFDM01
Near Beachwood, OH 44122
Brian M
Job Details:
10/18/2022
Cc light switch broke Needs light switch Maintenance can install ; ordrng 1 W11123941 (switch)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW0
Near Garfield Heights, OH 44125
Corina B
Job Details:
10/18/2022
"CC that the oven does not stay on when cooking. Ran diag F6e4 no error code listed. Replaced the control and temp sensor. Heated the oven to 300* cycling, properly for 40 minutes. Called t/l to replace the harness if it happens again. Part number for the harness w10753750. Brought the core back for return. Opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rocky River, OH 44116
Gabriel P
Job Details:
10/18/2022
Customer complaint that some times it goes on off balance load advise him is normal and explain why and what to watch out for check shocks there good ran calibration and auto test pass unit working as design
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Bedford, OH 44146
Gabriel P
Job Details:
10/18/2022
"Replace all parts,opt test ok"
We serviced a
AMANA RANGE
Model AGR4230BAB3
Near Cleveland, OH 44105
Gabriel P
Job Details:
10/18/2022
Customer complaint that hes kid accidentally left a plastic lid in oven and once the oven was on it melted lid all over in side causing to smoke call whirlpool tech line and they said that damage was done by consumer and the warranty for repair will not be cover
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS00
Near Shaker Heights, OH 44122
Brian M
Job Details:
10/18/2022
Installed led OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cleveland, OH 44128
Manny
Job Details:
10/18/2022
"Tub cam damaged, box had a hole and a piece of tub embedded in the box, open box and tub has physical damage and a crack, GP spin the basket and bearings are grinding really loud,, reordering tub; ordrng 1 W11460604 (Tub assembly)"
We serviced a
FRIGIDAIRE STACK W/D
Model FFLE3911QW0
Near Eastlake, OH 44095
Dan H
Job Details:
10/18/2022
"Installed new fill hose, op test good"
We serviced a
GE DRYER
Model GTD42GASJ2WW
Near Novelty, OH 44072
Joe O
Job Details:
10/18/2022
"Cc: noisesFound vibration coming from around gas valve assembly when heating. Noise goes away when unit cycles heat off. Needs gas valve assemblyCustomer does not want to repair at this time; ordrng 1 WE03X29452 (Gas valve assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC500VW1
Near Garfield Heights, OH 44125
Joe O
Job Details:
10/18/2022
Installed lid latch. Tested. Op test ok
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Garfield Heights, OH 44125
Joe O
Job Details:
10/18/2022
"Cc: not advancingFound error code f8e1(long fill), f0e5(off balance, f2e1(stuck key). Found water turned off to unit. Ran auto test and calibration. Op test ok"
We serviced a
GE DRYER
Model GUD27ESSMWW
Near Mentor, OH 44060
Dan H
Job Details:
10/18/2022
"Customer complaint that unit is not heating, confirmed , found element shorted, unit needs new element , customer does not want repair at this time; ordrng 1 WE11M62 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model GSE25HMHEHES
Near Madison, OH 44057
Dan H
Job Details:
10/18/2022
"Customer complaint that unit is not cooling, unit unplugged when tech arrived, plugged in, compressor and condenser fan are running, evaporator fan is running, frost pattern forming on evaporator, unable to duplicate the problem, advised customer to let run and rescheduling for next week to diagnose properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM0
Near Parma Heights, OH 44130
Joe O
Job Details:
10/18/2022
"Cc: rollers falling off, not dissolving pod, not shutting properlyFound unit is not secured in place(unit twisted in cavity). Found unit is not washing, sump just humming and has a clicking noise. Found lower rack rollers breaking off. Needs sump assembly, lower rack rollers, and under counter mounting tabsAdvised customer they will have to get screws for the mounting bracket as we cannot get those and they will have to have someone to install the brackets due to it being an install issue. Advised customer the trim under unit will need to be removed before next visit to install parts. Customer to contact when trim has been removed. ; ordrng 1 WPW10671942 (sump and motor assy) and 4 W10195416V (dish rack wheel)s and 2 WP8269145 (brckt-mtg)s"
We serviced a
MAYTAG RANGE
Model MGT8720DS02
Near Parma, OH 44129
Joe O
Job Details:
10/18/2022
Cc: not heating upper ovenFound upper oven bake igniter open. Needs bake igniter. Replaced igniter. Tested. Op test ok ; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BS06
Near Cleveland, OH 44111
Joe O
Job Details:
10/18/2022
"Cc: right burners not functioning properly, ui meltedFound burner heads need cleaned. Found right rear burner had insulation over the gas orfice. Moved insulation. Burner working good. Needs uiCustomer does not want to repair at this time; ordrng 1 WPW10531230 (swtch-memb), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2272VEB00
Near Painesville, OH 44077
Jason N
Job Details:
10/17/2022
"Cc unit not cooling sometimes and making a loud noiseFound unit is cooling properly at this time but loud noise in question is coming from the condenser fan motor. Motor bearing is completely worn, will need replaced.; ordrng 1 WP2188874 (Condenser fan motor)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Grafton, OH 44044
David R
Job Details:
10/17/2022
"Cc unit making a screeching noise. Ran unit diagnostics, no error codes. Ran diagnostics test cycle. Good. All components working. Put bath towels in to test with weight. Customer nearby. Unit is good, nothing out of ordinary sounds. Ran with load on Drain/Spin the whole cycle. No random noises. Checked belt and pulley. All good. Unit is good as of today. Advised if customer can, to record any weird sounds. Unit is good. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Middleburg Heights, OH 44130
David R
Job Details:
10/17/2022
"Cc of scraping noise. Found metal bra strap in between basket and tub. Removed, good. Let customer know if something like that happens in future. Will be charged if not a failure with unit. As of today. Op Test Ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Parma, OH 44130
David R
Job Details:
10/17/2022
Replaced heater. Ran diagnostics. Good. Op Test Ok
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Lorain, OH 44053
Angel
Job Details:
10/17/2022
"Cc that unit was giving an error code but she doesnt remember what it was when she tries to use the oven and the convection fan rattles and vibrates. Tried to get into diagnostics and see the error codes but I need to use the number 3 in the display to be able to see the codes but i doesnt work so it will not let me enter to se the codes. So I tried using the oven to see if it would give me a code but it didnt so I unplugged it and it started working and saw the error codes F2E0 control doesnt see the key pads and F2E1 stuck key, also tried the convection bake and fan is not running so I checked on back and fan is not receiving the 120vac unit will need main control, control panel and convection fan since customer was stating it was loud. Gave the customer the estimate and she stated she will try to call whirlpool to see if they pay for parts at least customer paid service call.; ordrng 1 W11029431 (Panel) and 1 W11034208 (Control) and 1 W11441001 (Covect fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near North Ridgeville, OH 44039
Marie V
Job Details:
10/17/2022
"Replaced heater, tested unit, no leaks. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ashtabula, OH 44004
Dan H
Job Details:
10/17/2022
"Customer complaint that unit is making noise, ran manual test cycle for high speed spin and heavy agitate, no unusual noises heard, unit is operating as designed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TWB
Near Jefferson, OH 44047
Joe O
Job Details:
10/17/2022
"Cc: not coolingFound temps in freezer at 55 degrees, ff at 58 degrees. Found dye in drain pan, small amount of dye in drip pan under evaporator, dye around filter dryer. Needs evaporator, and filter dryer.Advised customer to leave unit unplugged to save compressor.; ordrng 1 5303918274 (evaporator kit) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FW2
Near Willoughby, OH 44094
Joe O
Job Details:
10/17/2022
"Installed ui. Tested keypad, bake, broil, and cooktop. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW500DW1
Near Hiram, OH 44234
Brian M
Job Details:
10/17/2022
Cc of noise Found tub hub damaged Replaced using truck stock Ran calibration OP Test Ok ; used 1 W10528947 (HUB) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Diamond, OH 44412
Brian M
Job Details:
10/17/2022
"Cc unit giving error Found f7e9 Inspected underneath found wire harness burnt going to clutch and stator Needs harness, clutch, stator. ; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W11409746 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Geneva, OH 44041
Dan H
Job Details:
10/17/2022
"Customer complaint that unit bangs around, confirmed, found suspension worn, unit needs new suspension rods,, customer does not want repair at this time ; ordrng 1 W11130362 (Suspension), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near East Cleveland, OH 44112
Joe O
Job Details:
10/17/2022
"Customer has extended warranty. Advised we need a correct dispatch from the extended warranty."
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Geneva, OH 44041
Dan H
Job Details:
10/17/2022
"Customer complaint that unit is not heating, confirmed, found coils are bad, installed new coils, op test good; used 1 279834 (COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDW10
Near Cleveland, OH 44104
Marie V
Job Details:
10/17/2022
Cc that the gasket is not flushed. Confirmed. Corrected issue by steaming gasket. Op test ok
We serviced a
GE REFRIGERATOR
Model PFS22SISBSS
Near Rocky River, OH 44116
Marie V
Job Details:
10/17/2022
"Cc that the door froze again. Defrosted rails, no leaks , dry the rails . Explain cust that rails are not longer available. They just need to be dry. Also open the door every 30 min. Once rails are back to the temp Without water they will not freeze. Cust will keep eye to refrigerator. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cleveland, OH 44108
Joe O
Job Details:
10/17/2022
Found unit not sealing. Adjusted door. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chardon, OH 44024
Dan H
Job Details:
10/17/2022
"Customer complaint that ice cubes fall out of dispenser, dispenser is working, ice chute door is closing, unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WEE510SAGW1
Near Rocky River, OH 44116
Marie V
Job Details:
10/17/2022
"Replaced control and panel, preheated unit to 350*, op test ok. Brought core for return."
We serviced a
GE WALL OVEN
Model JGRS06BEJ1BB
Near Parma, OH 44130
David R
Job Details:
10/17/2022
Replaced ignitor. Tested bake and broil. Good. Op Test Ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mentor, OH 44060
Jason N
Job Details:
10/17/2022
"Cc unit stopped in spin cycle, lights blinkingCustomer stated the unit didnt spin out when she ran a load of jeans, lights blinking on the control. Canceled out current cycle by holding start button for 10 seconds. Ran diagnostics, found code f1e2 for motor control fault. Cleared code and ran auto test cycle. All functions passed. Noticed unit has a rather large dent on the cabinet. Possible unit was offbalance. Could not duplicate issue at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRA25CNSS00
Near Painesville, OH 44077
Jason N
Job Details:
10/17/2022
"Installed optic control, door cams and ice door kit. Op test good."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Cleveland, OH 44143
Jason N
Job Details:
10/17/2022
Cc unit forming frost/ice in freezer sectionFound massive amount of frost and ice stuck everywhere in freezer. Chipped away ice and steamed frost from freezer section and product. Checked door seal. Found top of door all the way across is not closing up to cabinet. Found right side of lower drawer basket not properly hooked into slide guide. Corrected. Door now closing up tight with soft close. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Parma, OH 44129
David R
Job Details:
10/17/2022
"Replaced latch and drain pump. Ran diagnostics, no error codes. Ran a diagnostics test and factory calibration. Good. All components working. Ran normal and heavy duty cycle. Good. Watched water drain. Customer put an extra piece of hose on the black drain hose, (took pics) Advised will need to clamp down the connection because otherwise water is running onto floor behind dryer. Also found a lint drain on end of hose that was totally clogged up as well, could be causing issues, customer had extras. Changed out and told to monitor for when that gets full, could be causing you to not drain properly. As of now, unit good. Op Test Ok."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kent, OH 44240
Brian M
Job Details:
10/17/2022
Cx unit had red spot left corner inside drum and had a noise customer did not have venting hooked up Red spot is heater this is normal Could not duplicate noise Opened unit and inspected no issue found Advised on venting and to watch OP Test Ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44104
Jason N
Job Details:
10/17/2022
"Cc unit not advancing cycleRan diagnostics, found code f7e1 for basket speed fault. Ran auto test, unit will not spin, basket is seized. Found drywall screw stuck in bottom of spin basket, preventing movement. Able to extract screw from top. Reran auto test cycle. All functions passed. Op test good."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Parma, OH 44134
David R
Job Details:
10/17/2022
"Top 3rd row rear track on right was coming off. Corrected. Tested, good. Customer said was never on from start. Good now. Op Test Ok."
We serviced a
GE MICROWAVE
Model PT970SR3SS
Near Streetsboro, OH 44241
Brian M
Job Details:
10/17/2022
Cc microwave not turning on Found unit getting power but control not on Control is NLA; ordrng 1 WB27T11294 (microwave control pa NLa)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Avon Lake, OH 44012
Angel
Job Details:
10/17/2022
Replaced pump assembly and control board tested unit. Opt test ok.
