We serviced a
KENMORE WALL OVEN
Model 911.47819202
Near Painesville, OH 44077
Jason N
Job Details: 08/29/2022
Cc microwave unit needs door push button Customer stated the microwave unit door button broke off and needs replaced. Confirmed. Customer stated he can install himself. No return visit. ; ordrng 1 WB03T10211 (Push button) and 1 WB09X10009 (Spring)
We serviced a
GE REFRIGERATOR
Model DSL26DHWASS
Near Madison, OH 44057
Joe O
Job Details: 08/29/2022
"Cc: not cooling properlyFound temps in ff section at 53, freezer at 35. Found evap completely frosted over. Found bi metal open. Needs bimetal and defrosted. ; ordrng 1 WR50X10069 (thermostat defrost), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Westlake, OH 44145
Marie V
Job Details: 08/29/2022
"Replaced heater, tested unit, no leaks. Op test ok"
We serviced a
AMANA DRYER
Model NGD4655EW1
Near Avon, OH 44011
Angel
Job Details: 08/29/2022
Cc that unit was smelling like gas and she had someone from Columbia gas come out to verify Said it was the dryer. Turned on gas and used soap suds to verify and found leak on fitting in back of unit where the gas line hooks up too. Took off hose and cleaned fitting and added some pipe thread sealant which it didnt have reconnected everything and retested and could not detect anymore leaks. Called safety to notify issue spoke with Micheal and explained issue. Opt test ok.
We serviced a
GE ICE MAKER
Model ZDIS150WSSE
Near Newbury Township, OH 44065
Brian M
Job Details: 08/29/2022
"Cc unit not running Not making ice Compressor running but plate is not cooling Suspect sealed system leak And compressor weak ; ordrng 1 WR87X20558 (compressor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Mantua, OH 44255
Brian M
Job Details: 08/29/2022
Cc left front burner not turning down Cant determine if its the switch or the burner Need both Part not in stock office to schedule ; ordrng 1 WPW10434452 (switch-inf) and 1 W10823727 (elmnt-surf)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mentor, OH 44060
Dan H
Job Details: 08/29/2022
"Installed new heater, op test good"
We serviced a
GE REFRIGERATOR
Model GFE28GELEDS
Near Madison, OH 44057
Joe O
Job Details: 08/29/2022
Installed control. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Cleveland, OH 44111
Marie V
Job Details: 08/29/2022
"Cc that the unit is blinking, will not starts. Unit is flashing F5. Ran diag found error code F0E5 off balance load, F5E1 lid switch fault, F5E2 lid lock will not unlock or failure. Replaced lid lock and ran calibration. Pass. Started a normal cycle. Pass. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Avon, OH 44011
Angel
Job Details: 08/29/2022
Cc that unit was loud when ice maker calling for water. It was a little loud but seemed normal but customer was still concerned so if office can reschedule when part arrives to install part. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cleveland, OH 44110
Jason N
Job Details: 08/29/2022
"Cc unit has a broken burner knob, front burners flames are too high and unit is dirtyCust stated the unit is dirty and the enamel and chrome seems to be peeling. Advised customer she can clean unit using Bar Keepers Friend, might be some enamel dulling around burner heads and oven door, but advised customer this would be a cosmetic issue. Installed new burner knob and adjusted front burners for low simmer flame. Op test good."
We serviced a
FRIGIDAIRE STACK W/D
Model FFLE3911QW0
Near Cleveland, OH 44113
Jason N
Job Details: 08/29/2022
"Cc unit not drainingRan normal wash cycle, unit started initial drain then locked lid but did not advance. Unit will not sense or spin. Unit needs lid lock assembly. ; ordrng 1 137353302 (Lid lock)"
We serviced a
GE REFRIGERATOR
Model GSH25JFTABB
Near Ravenna, OH 44266
Brian M
Job Details: 08/29/2022
"Cc no cool Found unit not defrosting Inspected found glass heater open Needs heater ; ordrng 1 WR51X10055 (heater,defrost), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS03FTPA1
Near Avon Lake, OH 44012
Angel
Job Details: 08/29/2022
"Cc that door falls when you open it. Verified and found left hand side link broke will need link kit. Ordering parts.; ordrng 1 8194001 (Link), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Ravenna, OH 44266
Brian M
Job Details: 08/29/2022
Customer showed pop took pic Cc no cool Found compressor not kicking on Used start device compressor does nothing Needs compressor ; ordrng 1 W11370574 (Compressor) and 2 W11109499 (drier-tube)s
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Cleveland, OH 44111
Jason N
Job Details: 08/29/2022
"Cc unit tipped breaker when using Air Fry functionInspected unit, found pinched wire to convect element, pinched between rear panel and panel support. Repaired wire to convect element. Ran Air Fry test, unit functions normal. Op test good."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD1A
Near Lakewood, OH 44107
Jason N
Job Details: 08/29/2022
"Cc unit lower spray arm working and making a louder noise Ran wash test, verified noise from pump/motor, motor is vibrating when pumping water, possibly due to damaged pump impeller which would explain reduced spray pressure. Unit needs pump/motor assembly. ; ordrng 1 154844301 (Pump/motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near LaGrange, OH 44050
David R
Job Details: 08/29/2022
"Replaced drain pump, found wires and casing broken on pump. Probably broke from delivery. Corrected, tested, good. Op Test Ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Oakwood Village, OH 44146
Brian M
Job Details: 08/29/2022
"Installed control, fan and damper OP Test Ok Advised to let cool for 48 hours"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Strongsville, OH 44136
David R
Job Details: 08/29/2022
"Control not needed. Replaced valve, ran diagnostics, no error codes. Ran test cycle, all components working. Good. Ran calibration as well, good. By passed lid and ran a normal cycle, then a heavy duty cycle with deep water. Had a load of 3 towels in. Good. Nothing out of ordinary. Everything seems to be working as normal as it should. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Cleveland, OH 44135
Angel
Job Details: 08/29/2022
"Replaced control and capacitor. Tested unit and on a manual test the spin got stuck and it would not spin. Looked underneath and took off shifter and noticed that the cam was getting stuck replaced shifter and cam tested unit by starting a normal cycle and letting it get to the wash. Opt test ok.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (PULLEY) from stock"
We serviced a
MAYTAG DRYER
Model MGD6630HC3
Near Brooklyn, OH 44144
David R
Job Details: 08/29/2022
"Customer questions about dryer not drying correctly, have to run cycle more then once. No error codes. Ran unit and checked outside. Found lint build up at end of vent, cleared. Hot air coming through vent, cycling. Went through cycles, all good. Let customer know to make sure to check dryness level and Temp level as well before started up to make sure not turned to Lee or Air only. Also depending on load unit can sense items, might have to rearrange clothes or use Time dry for smaller loads. Unit is good. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Brooklyn, OH 44144
David R
Job Details: 08/29/2022
"Customer had questions about washer when cycle is done, unit will display End and will stay on. Ran diagnostics, good. No error codes. Ran drain/spin cycle. When done, unit displayed End. Normal for it to do that. Have to open door or press power button action to get rid of display. Unit is working normally. Good. Op Test Ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Westlake, OH 44145
Angel
Job Details: 08/29/2022
Cc that water was not coming in to unit. Tested unit and confirmed no water coming in made sure water valve was opened and it was. Removed inlet valve and ohmed it out and it was good. But there was no power getting to it. Took off front panel and found one of the harness wire split reconnected wire and secured it properly tested unit and started filling and washing as should. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Cleveland, OH 44115
Corina B
Job Details: 08/29/2022
Replaced the control. Brought core back for return. Started a drain and spin. Unit is stacked. Opt test ok; used 1 W11616491 (Control) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Moreland Hills, OH 44022
Brian M
Job Details: 08/29/2022
Installed control and ui OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Mentor, OH 44060
Dan H
Job Details: 08/29/2022
"Installed new heater, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mentor, OH 44060
Dan H
Job Details: 08/29/2022
"Installed new heater, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS06
Near Shaker Heights, OH 44122
Joe O
Job Details: 08/29/2022
Installed damper. Tested. Op test ok
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Shaker Heights, OH 44122
Joe O
Job Details: 08/29/2022
Cc: burning smell at end of loadRan test cycle. Found no abnormal smells. Checked through window. Found no lint build up inside.
We serviced a
WHIRLPOOL DRYER
Model LGR8648PQ1
Near Warrensville Heights, OH 44128
Joe O
Job Details: 08/29/2022
"Cc: intermittently not heating, door switch brokenFound door switch broken. unit heating on initial start. Monitored. Unit cycling heat. Gas coils eventually over heated and stopped opening. Needs gas coils and door switch. ; ordrng 1 279834 (2 coil gas valve set) and 1 WP3406107 (switch-dor), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mentor, OH 44060
Dan H
Job Details: 08/29/2022
"Customer complaint that unit is not starting, confirmed, no buttons on user interface are working, control is good, unit needs new user interface ; ordrng 1 W11460962 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Cleveland, OH 44125
Joe O
Job Details: 08/29/2022
Installed door. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cleveland, OH 44119
Jason N
Job Details: 08/29/2022
"Cc unit not starting Found unit will not power on. Checked voltage at j-box under unit, 0v. Checked power back to wall GFCI outlet behind unit, 0v, GFCI is not tripped. Advised customer to contact electrician at this point to determine power issue to unit."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ashtabula, OH 44004
Dan H
Job Details: 08/29/2022
"Customer complaint that unit is not heating, confirmed, found element open, element is receiving 240vac, unit needs new element ; ordrng 1 279838 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750AHZ0
Near Conneaut, OH 44030
Dan H
Job Details: 08/29/2022
"Customer complaint that unit is leaking, ran test cycle , no leaks found, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG710H0AS0
Near Conneaut, OH 44030
Dan H
Job Details: 08/29/2022
"Customer complaint that unit is not maintaining temperature, oven temperature sensor is good, started bake for 350 degrees burner lit, temperature after preheat at 254 degrees, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 WPW10340313 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near University Heights, OH 44118
Joe O
Job Details: 08/29/2022
Installed gasket. Steamed out gasket. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Willowick, OH 44095
Jason N
Job Details: 08/29/2022
Cc unit needs updated heater element installedInstalled updated heater element using customer supplied pre Id part per WP pointer. Ran test cycle check for leak. Op test good.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Ashtabula, OH 44004
Dan H
Job Details: 08/29/2022
"Installed new control, op test good"
We serviced a
GE REFRIGERATOR
Model GSE24JSKJSSS
Near Mayfield Heights, OH 44124
Brian M
Job Details: 08/29/2022
"Cc no cool Found compressor windings shorted out Needs compressor ; ordrng 1 WR87X10111 (compressor) and 1 WPW10143759 (DRIER), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model Dv45k6500ev/a3
Near Berea, OH 44017
David R
Job Details: 08/29/2022
"Cc unit not drying. Checked outlet, power good. Ran unit to make sure that it is not a vent issued, verified on Time Dry, High Temp, no heat is coming out. Tested heater, open. Will need heater assembly and lint to be vacuumed out as well. Ordering assembly. ; ordrng 1 DC93-00154A (Heater assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Angel
Job Details: 08/29/2022
Replaced deli door board opt test no good. Board would still not function called tech line spoke with Robert explained issue and stated to replace harness that connects to the drawer. Ordering part; schdld next appmnt for 9/2 FRI AM
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ07
Near Seven Hills, OH 44131
Marie V
Job Details: 08/29/2022
"Cc that when heating up food and making popcorn unit shuts off magnetron and does not continue to heat up. He can hear a clicking noise and thats when unit does not heat. Tested unit few times. Working, also rebooted control, took panel off and looked all connections for magnetron, capacitor and everything looks good. Tested unit on melt soften. And showed and ask cust if unit works like that on normal. And he confirmed. Unit is working on normal like wants to defrost or melt where mag turns on not all the time. Ordering control.; ordrng 1 W11552018 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Cleveland, OH 44105
Marie V
Job Details: 08/29/2022
Cc that the unit shows error f5. Unit is blinking and not doing anything else. Ran diag found f5e3 lid lock will not unlock f5e2 lid lock failure f5e1 lid lock fault F0E5 off balance load. Replaced Lid lock from T/S. Ran calibration on unit. Op test ok; used 1 W10810403 (LID LATCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Cleveland, OH 44105
Marie V
Job Details: 08/29/2022
Replaced drip pan. Op test ok
We serviced a
JENN-AIR RANGE
Model JDR8895AAB
Near Parma Heights, OH 44130
Marie V
Job Details: 08/29/2022
"Cc that the right front burner is not working. Confirmed. Found orifice clogged. Cleaned up orifice in all burners, tested burners . Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ0
Near Willoughby, OH 44094
Joe O
Job Details: 08/29/2022
"Cc: only allows certain selections on uiFound the right side keypad buttons not functioning. Needs uiCustomer does not want to repair at this time.; ordrng 1 W11335274 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44115
Manny
Job Details: 08/29/2022
"Replaced control ran spin cycle, unit is stacked, took core for return. Opt test ok; used 1 W11616491 (Control) from stock"
We serviced a
SAMSUNG DRYER
Model DV48H7400GW/A2
Near Geneva, OH 44041
Dan H
Job Details: 08/29/2022
"Installed new pulley, op test good , customer has plastic style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Cleveland Heights, OH 44118
Corina B
Job Details: 08/29/2022
Replaced the drain pump. Ran a normal cycle and a drain and spin. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA00
Near Chesterland, OH 44026
Brian M
Job Details: 08/29/2022
Cc unit has moisture on rails and sometimes inside fridge Found customer needing to use the humidity control Advised on usage OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Amherst, OH 44001
Angel
Job Details: 08/29/2022
"Cc that unit has a F8E4 error code. Confirmed unit was displaying error code checked pan in bottom of unit and had some water coming from vent tubes on sides of tray. Could be drain pump overheating and not draining properly because its towards the end of the cycle so I replaced drain pump and float switch cleaned tray off and erased error code, also showed customer how to clean the filter because it had a lot of buildup and glass, hair and other stuff that could cause issues as well. Explained to customer to monitor for now. Opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Middleburg Heights, OH 44130
Marie V
Job Details: 08/29/2022
"Old heater was leaking. Replaced heater, Tested unit, no leaks. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Eastlake, OH 44095
Jason N
Job Details: 08/29/2022
"Installed drive motor and blower wheel. Ran dryer op test on timed dry, good heat. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44115
Manny
Job Details: 08/29/2022
"Replaced control ran spin cycle, unit is stacked, took core for return. Opt test ok"
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Orwell, OH 44076
Brian M
Job Details: 08/26/2022
Cc having issues with running machine Unit is functioning properly customer having issues with proper settings
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Geneva, OH 44041
Joe O
Job Details: 08/26/2022
"Cc: not advancing in cyclesFound error code f8e1(long fill). Found house supply has good pressure, and valve getting proper power. Needs water valve. Advised customer water line needs replaced due to line expanding; used 1 W11210459 (VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FC1
Near Rock Creek, OH 44084
Joe O
Job Details: 08/26/2022
"Cc: not completing cycle, no cold water, not draining properlyFound error codes f3e2(inlet water temp fault) f0e3(overload) f9e1(long drain). Ran auto test. Found unit has strong drain. Unit is holding water in basket. basket ports are plugged, as no water is under basket. Could not remove agitator to check ports. Needs basket, and agitatorBasket shows under 10 year part only warranty Advised customer agitator would need broke off and could potentially end up needing gear case if it cannot be removed. Customer does not want to repair at this time.; ordrng 1 W10811957 (spin basket) and 1 W11550891 (Agitator)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Amherst, OH 44001
Angel
Job Details: 08/26/2022
Replaced tub and heater tested unit while out from place and no leaks. Recommended customer to monitor it for now and if anything to give us a call. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lorain, OH 44052
Angel
Job Details: 08/26/2022
Replaced heater tested unit. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Willoughby, OH 44094
Corina B
Job Details: 08/26/2022
CC that the unit is not cooling. Confirmed Fz door is open. Found the ff evap covered in frost and ice. Steamed out evap. Bungee cord the freezer door.; ordrng 1 W10407215 (Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Oberlin, OH 44074
David R
Job Details: 08/26/2022
Cc constant humming noise. Found unit vibrating from not being leveled. Leveled legs and right door. Good. Customer to monitor over weekend. Op Test Ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Oberlin, OH 44074
David R
Job Details: 08/26/2022
"Customer said adjusters were only problem. Replaced. Ran unit on normal to test, good. Op Test Ok."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM1
Near Brimfield Township, OH 44266
Brian M
Job Details: 08/26/2022
Installed sump and tightened water connector OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXEGMWB00
Near Kent, OH 44240
Brian M
Job Details: 08/26/2022
Cc no cool Found freezer over stuffed and rear fan frosted over Advised on packing unit properly and cleaned out ice build up OP Test Ok
We serviced a
GE DRYER
Model GDT42EASJ0WW
Near Berea, OH 44017
Marie V
Job Details: 08/26/2022
"Replaced pulley, bearing and pads. Tested unit, no noise. Op test ok"
We serviced a
MAYTAG DRYER
Model MGDP576KW0
Near Madison, OH 44057
Dan H
Job Details: 08/26/2022
"Installed new gas valve, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KBCS24RSBS04
Near Chagrin Falls, OH 44022
Jason N
Job Details: 08/26/2022
Defrosted evaporator clear. Installed bimetal/fuse harness. Airflow restored to unit. Op test good.
We serviced a
GE RANGE
Model JB735SP2SS
Near Painesville, OH 44077
Dan H
Job Details: 08/26/2022
"Customer complaint that unit is tripping breaker , all wiring looks good, customer said it was on a gfci breaker , advised customer unit should not be plugged into gfci breaker, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Elyria, OH 44035
Gabriel P
Job Details: 08/26/2022
"Replace control,opt test ok"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Parma, OH 44134
Corina B
Job Details: 08/26/2022
CC that there are some cycles that do not dry the clothes. Ran diag no error codes. There is a load of unlike clothes in the dryer. Advised cust to wash like clothes or use time dry. Due to the moisture sensor reading the cycle. Opt test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPUS2686LF0
Near Westlake, OH 44145
Gabriel P
Job Details: 08/26/2022
"Found door ice broken give estimate customer will think about it ; ordrng 1 242074223 (Door ice), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
GE REFRIGERATOR
Model n/a
Near Beachwood, OH 44122
Joe O
Job Details: 08/26/2022
Running early. Customer said it was ok to come early. When I arrived customer stated they canceled the appointment yesterday.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near North Olmsted, OH 44070
Manny
Job Details: 08/26/2022
"Cc unit not working and Maia weird noise, ran diagnostics and found code F0E5 for off balance load, ran test cycle and wash plate spinning on its own during spin cycle, tilted unit back and removed cam noticed oil from gear case, unit will need gear case, cam, washplate, hub, and belt ; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit) and 1 W11454734 (Gear case) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL DRYER
Model LTE6234DQ0
Near Mentor, OH 44060
Dan H
Job Details: 08/26/2022
"Customer complaint that unit is not heating, confirmed, found thermostat burned, thermal cut off open, timer motor is not running, timer motor is receiving 120vac , unit needs new thermostat , thermal cut off, and timer; ordrng 1 WP3976569 (Timer) and 1 279816 (Cut off kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHB00
Near Mentor, OH 44060
Dan H
Job Details: 08/26/2022
"Customer complaint that ice maker is not working and doors are uneven, confirmed ice maker is not working, leveled unit, found door closer broken, unit needs new door closer and ice maker ; ordrng 1 WPW10470155 (Door closer) and 1 4317943 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middleburg Heights, OH 44130
Marie V
Job Details: 08/26/2022
"Cc that the unit fills up mid heats and drains but does not wash. Confirmed. Replaced pump motor. Tested unit, no leaks. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near LaGrange, OH 44050
David R
Job Details: 08/26/2022
"Cc unit top burners steady clicking or not coking on. Verified, burners will click but not come on, gas is good. Customer will light with a match. Ordering spark harness and spark modules. Customer had question about control panel chipping and turning colors W10885068, let customer know that might be considered cosmetic and not covered. Customer going to call Costco about it. ; ordrng 1 W10860916 (Module) and 1 WPW10475149 (Module) and 1 W10478601 (Harness)"
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Avon, OH 44011
Angel
Job Details: 08/26/2022
"Cc that unit will not heat. Confirmed ran unit and it will not heat. Took apart unit and found heating element shorted unit will need heating element. Gave customer estimate and stated that they rather buy a new unit that can cost about the same. Charged service call.; ordrng 1 DC97-14486A (Heating element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS4
Near Avon, OH 44011
Angel
Job Details: 08/26/2022
Cc that wheels on lower basket broke. Confirmed replaced wheels. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Cleveland, OH 44111
Corina B
Job Details: 08/26/2022
Replaced the valve. Outlet is an open ground. Advised cust to replace the outlet to have proper ground. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kent, OH 44240
Brian M
Job Details: 08/26/2022
Cc no spin Found actuator broken Replaced Ran auto test and calibration OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Ridgeville, OH 44039
David R
Job Details: 08/26/2022
"Cc unit not doing anything or lights was flashing and lid locked. Found service pointer for software issue. Also found lid not locking and not letting me drain water from unit. Ordering controls, latch and drain pump. ; ordrng 1 W11513248 (Latch) and 1 W11481116 (Control) and 1 W11513246 (Control) and 1 W11335100 (Harness) and 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Strongsville, OH 44136
David R
Job Details: 08/26/2022
"Cc unit not cycling through. Unplugged and plugged in. Ran diagnostics, good, no error codes. Ran diagnostics test, good. All components working. Ran a calibration factory reset on unit. Ran a normal cycle and tested, watch go through, good. Op Test Ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Lakewood, OH 44107
Angel
Job Details: 08/26/2022
Cc that water was leaking through the bottom in basement she shut off the water. So i looked in basement and asked customer to show me the issue but everything looked good she shut the water of in time and had a cooler where the water was falling into. So i went upstairs and moved the unit out and everything under the refrigerator was good and the line was a plastic 1/4 inch line. So I asked customer to turn on water while i checked the line and found a pin hole on the line where the hole runs down to the basement removed line from fitting that its connected to and cut off the bad area and reconnected line had customer turn water back on and there were no more leaks. Also customer stated that since she talked to me on 08/16/22 the fridge has been working fine i took temperatures and freezer was at 2* and ff section at 39*. Asked customer if she had any concerns about issue with the water leak and stated that dont worry about it because we didnt know if line just got a pin hole or it got pinched with bottom of refrigerator since the line comes out through the floor not the wall. Recommended customer to please get water supply line replaced with copper or braded stainless steel line to prevent issue again and have the hole for the line come out the wall not the floor. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cleveland, OH 44102
Jason N
Job Details: 08/26/2022
"Cc unit still not making iceContacted customer this morning via text and advised her to power cycle to unit to clear fault code e5 and restart ice production. She did that but left for the day. On arrival to customers house, she had just returned. Checked ice bin, and found unit had produced at least 3 batches so far. Unit ice production has resumed. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Euclid, OH 44117
Jason N
Job Details: 08/26/2022
"Cc unit not cooling.Customer stated unit stopped cooling in the ff section. They unplugged it for a few days and plugged back in, unit started cooling normally after. Unit has been cooling properly for a week now. Confirmed unit temperatures are 5 degrees in freezer section, 39 degrees in ff section. Good airflow to both sections. Unit is working as designed at this time, no issues found."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Fairview Park, OH 44126
Gabriel P
Job Details: 08/26/2022
Ran diagnostic found error code f2e1 stuck key delete error code ran calibration and auto test pass error never came back advise customer to monitor if it happens again it will need a console
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Valley View, OH 44125
Gabriel P
Job Details: 08/26/2022
"Unit working as design, opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Pepper Pike, OH 44124
Corina B
Job Details: 08/26/2022
"Replaced the gearcase, motor, capacitor and cam. Ran a calibration. Started a rinse and spin cycle. Opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Broadview Heights, OH 44147
Marie V
Job Details: 08/26/2022
Replaced heater. No leaks. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Mentor, OH 44060
Dan H
Job Details: 08/26/2022
"Customer complaint that unit is shaking, ran diagnostics found f0e5(off balance) error code, unit is level, ran high speed spin cycle, amount of shaking is normal, unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Solon, OH 44139
Joe O
Job Details: 08/26/2022
Installed control. Found ui unresponsive. Unit is running and cooling. Advised to allow 24 hours for temps to adjust. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cleveland, OH 44102
Gabriel P
Job Details: 08/26/2022
Found freezer evaporator not defrosting steam ice from evaporator cover to get to wires to make sure is not a loose connection and it was correct issue and steam opt test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT2126PB1
Near Euclid, OH 44119
Jason N
Job Details: 08/26/2022
Installed ice maker and inlet valve. Ran manual ice maker cycle. Ice maker indexed and filled mold with water. Adjusted water fill for more water into mold. Op test good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Parma Heights, OH 44130
Angel
Job Details: 08/26/2022
Cc that unit will not work. Ran unit and it started to fill and drain but will not wash unit starts flashing an F7E2 wash pump failure looked underneath since unit is new to check connections but they were good also checked on control and everything looked good as well ohmed out pins to wash pump and it was good but does not run ordering control and pump assembly. Office to reschedule parts out of stock.; ordrng 1 W11460946 (Pump assembly) and 1 W11462461 (Main Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYB1
Near Broadview Heights, OH 44147
David R
Job Details: 08/26/2022
"Cc unit not washing. 4-3, 6-6, 3-4, 8-1 error codes. Pump motor not running. Getting 120 from control. Will need wash motor assembly and sensor. Customer paid SVC only. Do not order parts.; ordrng 1 WPW10482502 (Pump motor) and 1 WPW10705575 (Sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Strongsville, OH 44136
Marie V
Job Details: 08/26/2022
Cc that the unit makes a noise from inside fresh food. Also had Video. Confirmed. Ran diag and tuned on damper. Confirmed noise with cust. Ordering damper motor. ; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL RANGE
Model KSEG700EBS6
Near Cleveland, OH 44108
Joe O
Job Details: 08/26/2022
Installed panel. Op test ok