We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Ravenna, OH 44266
Brian M
Job Details:
10/13/2022
Uninstalled dishwasher found mouse droppings Installed heater OP Test Ok Customer requested to leave dishwasher out so they can clean They can re install dishwasher
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Cleveland, OH 44103
Corina B
Job Details:
10/13/2022
CC that the unit is not cooling. Confirmed. Found the freezer blocked with ice again. Ran diag heater does turn on. Steamed out the evap. Will need a harness and ui. Office is to reschedule appointment ; ordrng 1 W11624493 (Ui) and 1 W11609466 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Cleveland, OH 44109
Corina B
Job Details:
10/13/2022
"CC that the unit is walking and now does not start. Confirmed. Found the lid lock, open. Replaced the lock from t/s. Ran a manual spin and agitate. Ran a calibration. Found the suspension rods are worn. Will need suspension rods. ; ordrng 1 W10780048 (Springs), used 1 W10404050 (LATCH), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS8
Near Cleveland, OH 44113
Marie V
Job Details:
10/13/2022
"Cc that the unit does not heat and that is making a noise when fan is running. Confirmed noise , it needs new fan , also unit needs magnetron. Drawing 8amp. Also capacitor is loud. Cust has a home warranty they will let her now if they are going to fix or not. ; ordrng 1 W10818686 (Mag) and 1 W11442100 (Motor fan) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Parma, OH 44130
Manny
Job Details:
10/13/2022
"Cc unit making a god awful noise, ran diagnostics and found code F7E5 for shifter fault, ran test cycle and hear shifter humming, tilted unit back and ran diagnostics and set shifter to spin and shifter started making a grinding noise, removed shifter and looks damaged, unit will need shifter and cam, shifter not in stock office to contact customer with next service appointment ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (drive pulley)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Pepper Pike, OH 44124
Joe O
Job Details:
10/13/2022
Installed door. Op test ok
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Mentor, OH 44060
Dan H
Job Details:
10/13/2022
"Found another knob inside timer box(see pic), reordering timer; ordrng 1 WE04X24550 (Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Cleveland, OH 44130
Gabriel P
Job Details:
10/13/2022
Rails are scraping ordering also customer wants new door replace cause they are scratch but it pass 30 days and it reconsider cosmetic I advise her to call whirlpool to get and authorization for replacement of door she has freezer and right door ordering rails ; ordrng 2 WPW10235370 (Glide)s and 1 WPW10474716 (Gear) and 1 WPW10474715 (Gear)
We serviced a
KITCHENAID WALL OVEN
Model KODE300ESS04
Near Cleveland Heights, OH 44118
Angel
Job Details:
10/13/2022
Cc that the fan for the convection was not running tested unit and the fan is running perfectly fine no sounds running smooth but could be working intermittently so I removed unit from spot replaced convection fan and since i had the unit out and it couldve been the cooling fan as well so I replaced the cooling fan as well. Reinstalled everything and tested unit. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Ravenna, OH 44266
Brian M
Job Details:
10/13/2022
Cc seal not sealing Warmed gasket up and repositioned OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ0
Near Garfield Heights, OH 44125
Corina B
Job Details:
10/13/2022
"CC that the unit is not cooling correctly. Confirmed. Defrost sensor is open. Will need a harness and main control. There was a previous company that replaced the harness. Will need a control; ordrng 1 W11196400 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Olmsted Falls, OH 44138
Manny
Job Details:
10/13/2022
"Cc unit no making ice, found ice cube jammed up and not letting icemaker home, checked voltage on ice maker from L to N and 122Vac, ran harvest test and icemaker cycles and filled, advise customer to monitor the unit for the next 24 hours and if no ice then to give us a call and well take another look. Unit is working as designed, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Strongsville, OH 44149
David R
Job Details:
10/13/2022
"Cc banging noise in spin, concerns of water level. Put a load in to test, bulky items plus deep wash. Showed customer water level. Good. Advised to make sure using correct cycle with options and making sure to use correct size of clothing as well. Drained water. Went into drain and spin. Drain hose banging up against wall and unit. Zip tied to water line, also suggested getting styrofoam to also brace water line if needed. Unit is good. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS3
Near Brecksville, OH 44141
David R
Job Details:
10/13/2022
"Cc unit not draining. Found drain hose has debris in it and weak drain pump motor. Ordering hoses and drain pump. ; ordrng 1 WPW10531320 (Drain pump) and 1 8269144A (Hose) and 1 WPW10545278 (Drain hose), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Highland Heights, OH 44143
Dan H
Job Details:
10/13/2022
"Customer complaint that unit is not draining, confirmed , drain pump is not pumping, nothing in the housing, impeller is sticking, Installed new drain pump, op test good ; used 1 WPW10348269XXX (XX NO REORDER XPUMP-DRAIN) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Parma, OH 44129
Gabriel P
Job Details:
10/13/2022
Replace control opt test ok
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Cleveland Heights, OH 44118
Angel
Job Details:
10/13/2022
"Cc that unit would not start or just go to complete. Looked underneath and cam was stripped unit will need cam and shifter replaced. Gave customer estimate and stated it was too expensive. She will leave like that for now. ; used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Cleveland, OH 44105
Corina B
Job Details:
10/13/2022
CC that the doors are not level. Confirmed. Leveled the door. Opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ECMS00
Near North Royalton, OH 44133
David R
Job Details:
10/13/2022
Replaced valve. Ran a big mason jar 5 times full with water. Good. Op Test Ok.
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Highland Heights, OH 44143
Dan H
Job Details:
10/13/2022
"Customer complaint that unit is not starting, confirmed, found thermal fuse open, jumped out, unit started, installed new thermal fuse, op test good ; used 1 3392519 () from stock"
We serviced a
MAYTAG WASHER
Model MVWX500XW2
Near Brook Park, OH 44142
Gabriel P
Job Details:
10/13/2022
"Gearcase sound very loud giving estimate customer will not fix ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006355 (Shifter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Streetsboro, OH 44241
Brian M
Job Details:
10/13/2022
Cc unit was not functioning properly temp settings was flashing This is normal when a temp setting isnt selected properly Temps 0 and 37 OP Test Ok Advised on control OP Test Ok
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB0
Near Cleveland, OH 44120
Corina B
Job Details:
10/13/2022
Model/serial are not correct. Called talked to BJ entitlement is still under warranty. CC that the unit is not cooling. Confirmed. Found the freezer door sagging. Steamed out the freezer and raised the door with a washer. Opt test ok ; used 1 WP487576 (NYLON SHIMMING WASHER) from stock
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Brecksville, OH 44141
Manny
Job Details:
10/13/2022
"Evacuated r600, and charged with 145psi of nitrogen, pressure going down slowly, and can hear a hissing noise coming from the cabinet, calling techline to document, unit have an internal leak and will be send for review to be replaced.; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Strongsville, OH 44149
David R
Job Details:
10/13/2022
"Cc unit making grinding noises in spin. Found hot water not turned on, customer knows. Advised to make sure to use Tap Cold option. Ran diagnostics, no error codes. Ran diagnostics test. Could hear a little grinding/scrapping noise in spin and agitate. Found the pulley cam arms worn down. Replaced pulley and belt from t/s. Ran drain/spin. All sounds good. Op Test Ok. ; used 1 W11239857 (BELT), and 1 W10721967 (PULLEY) from stock"
We serviced a
ELECTROLUX DRYER
Model Efme527uiw0
Near Brook Park, OH 44142
Gabriel P
Job Details:
10/13/2022
"Found motor centrifugal switch open need motor customer will think about it paid svc only ; ordrng 1 5304529782 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Berea, OH 44017
Gabriel P
Job Details:
10/13/2022
Replace shocks but still bouncing around try taking agitator off but is seize to gearcase shaft will need gearcase and tub and agitator ; ordrng 1 W11454734 (Gearcase) and 1 Deduct (Shocks) and 1 W10752719 (Basket) and 1 W10902814 (Agitator)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Olmsted Falls, OH 44138
David R
Job Details:
10/13/2022
"Customer thought it sounded loud. Ran unit. Normal sounds, not loud at all. All normal sounds and functions normal."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Olmsted Falls, OH 44138
David R
Job Details:
10/13/2022
"Replaced heater, ran diagnostics, good. Customer heater actually did wear away. Took pics. Unit is good. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mentor-on-the-Lake, OH 44060
Dan H
Job Details:
10/13/2022
"Customer complaint that unit is not spinning or agitating, ran diagnostics found f8e1(long/no fill) and f7e5(shifter fault) error codes, motor is good, capacitor is good, shifter is good, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 W11170319 (Cntrl)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Olmsted Falls, OH 44138
David R
Job Details:
10/13/2022
"Cc unit not working, lights just flashing. Came in, started a normal cycle. Drain pump kicked on, water went into unit, wash motor started up. Drained water after 10 mins. Looked underneath, no water in tray. Ran diagnostics, 8/4 float switch error, made sure was plugged all the way in, tightened water line. Good. Found mouse droppings under unit, let customer know, had exterminator out yesterday. I found mouse urin in tray, cleaned and cleared out. That was causing the error customer was getting. Ran diagnostics test, all components working. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Streetsboro, OH 44241
Brian M
Job Details:
10/13/2022
Installed icemaker Reset power OP Test Ok Advised to let it go for 72 hours
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP42QFS05
Near Beachwood, OH 44122
Corina B
Job Details:
10/13/2022
"CC that the unit is not cooling. Confirmed. Found the relay to the compressor shattered. Tested the compressor, started. Replaced the relay from t/s. With an amp clamp compressor is running at .82 amps. Checked the evaporator frost pattern, no frost pattern. Will need an evaporator, compressor and heat exchanger. Customer does not want to repair. ; ordrng 1 4388574 (Evaporator) and 1 WP2004545 (Heat exchanger) and 1 W10309994 (Compressor), used 1 8201786 (STARTER), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM01
Near Cleveland, OH 44104
Marie V
Job Details:
10/13/2022
Replaced gasket. Steamed out. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WTDA50SAHZO
Near Shaker Heights, OH 44122
Joe O
Job Details:
10/13/2022
"Cc: not turning onFound unit is unplugged. Power cord just laying under unit. Plugged into near by outlet. Unit started, filling, washing. Cancelled. Unit started draining. Unit functioning as designed. U it would not pull out. Advised customer unit just needs plugged in. Op test okUnit needs ran to outlet. Unit not secured."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Shaker Heights, OH 44122
Joe O
Job Details:
10/13/2022
Cc: not tumblingFound belt snapped. Needs dryer repair kit; ordrng 1 4392065 (dryer repair kit)
We serviced a
ADMIRAL DRYER
Model ADE7000AYW
Near Cleveland Heights, OH 44118
Joe O
Job Details:
10/13/2022
"Cc: not startingFound thermal fuse open again. Heater not grounded. Checked venting. Found venting at back of unit plugged. Advised customer they need the venting cleaned, or issue will continue to happen. Needs thermal fuse; ordrng 1 WP53-1182 (fuse-thrml)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS0
Near Cleveland Heights, OH 44118
Joe O
Job Details:
10/13/2022
"Cc: grinding noise! Bearings inside unitFound rack track bearings missing. Ran test cycle. Found pump making grinding/ loose prop noise. Needs sump assembly, and tracksCustomer does not want to repair at this time; ordrng 1 WPW10455261 (pump&motor) and 1 W11259785 (track) and 1 W11259786 (track), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Cleveland, OH 44108
Joe O
Job Details:
10/13/2022
Cc: not heatingFound igniter open. Replaced igniter. Op test ok Customer stated first tech took ordered igniter. ; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cleveland, OH 44114
Manny
Job Details:
10/13/2022
"Cc unit not washing, ran diagnostics cycle and found code F8e1 for long fill found drain hose on the floor elevated drain hose and opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cleveland, OH 44113
Manny
Job Details:
10/13/2022
"Replaced fill tube and heater, ran step 19 and good heat on heater, ran step 45 unit filling, advise customer to allow 24 to 48 hours for proper ice cycle. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Cleveland, OH 44114
Marie V
Job Details:
10/13/2022
"Removed refrigerant left inside unit. Cut off filter drier, installing new filter drier cap tube broke at the cabinet. Cant be repair.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near East Cleveland, OH 44112
Joe O
Job Details:
10/13/2022
Installed parts. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Avon Lake, OH 44012
Marie V
Job Details:
10/13/2022
Replaced heater. Took pics of water damage. Cust will contact warranty. Tested new heater, no leaks. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Aurora, OH 44202
Brian M
Job Details:
10/13/2022
"Cc of a noise Found noise coming from belt and idler pulley area Unit will need 2 techs it is stacked and next to a cabinet and a wall ; ordrng 1 279640 (pulley,idler) and 1 661570V (belt) and 1 SHIPPING (shipping and handling)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Beachwood, OH 44122
Corina B
Job Details:
10/13/2022
"Replaced the door and ui. The door comes with a new ui, now. Brought back the new part for return. Opt test ok"
We serviced a
KENMORE DRYER
Model 110.6012511
Near Avon Lake, OH 44012
Angel
Job Details:
10/13/2022
"Cc that unit will not do anything. Verified and found belt was broken unit will need belt. Used dryer repair kit had the belt, rollers and idler pulley replaced. Tested unit opt test ok.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Westlake, OH 44145
Manny
Job Details:
10/13/2022
Replaced heater opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Olmsted Township, OH 44138
David R
Job Details:
10/13/2022
"Cc unit not cooling, both sections. Both sections are 75*, all fans running. Went to back, comp cold. Found start device halfway off with bracket that keeps it on off as well. Electrical arc, shorted start device. Replaced with one from t/s. Tested, comp came right on. Give 24 hours to get back to normal temps. 24-48 for ice. Op Test Ok . ; used 1 8201786 (STARTER) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Elyria, OH 44035
Gabriel P
Job Details:
10/13/2022
Replace gearcase opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aurora, OH 44202
Brian M
Job Details:
10/13/2022
Installed heater OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Painesville, OH 44077
Dan H
Job Details:
10/13/2022
"Customer complaint that unit is not dispensing ice, found broken wires in door harness, unit needs new door, customer does not want repair; ordrng 1 LW10755680 (Frz dr), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL DRYER
Model LTE6234DQ0
Near Mentor, OH 44060
Corina B
Job Details:
10/13/2022
"Replaced the thermostat and the thermal fuse.stated a cycle, cycling properly. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Avon Lake, OH 44012
Marie V
Job Details:
10/13/2022
"Cc that the unit seems to be a little on the cold side and ice maker is out working. Took temps 36* fresh food and 0* in freezer. Cycled ice maker and it filled up with water. Replaced ice maker also, leveled unit and set temp on freezer to 2*. Advice cust 24 to 48 hours for ice bin full. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ03
Near Westlake, OH 44145
Manny
Job Details:
10/13/2022
"Cc unit leaking through the door panel, verified and water coming out of the door panel, unit called for water to ice maker and more water started leaking, removed icemaker cover and fill tube is frozen and might have caused the line to blow and leak inside the door, cleared ice and ran fill test and unit started leaking through door again and only a bit of water made it to the icemaker, unit will need door and valve. Advise customer to contact wpl and see if they get a concession for the repair.; ordrng 1 LW11026429 (Freezer door) and 1 WPW10179146 (valve-inlt), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near North Olmsted, OH 44070
David R
Job Details:
10/13/2022
"Replaced heater. Good. Tested, ran diagnostics. Good. Op Test Ok. *** If ever having to take unit out. Put down left leg first. Makes it easier"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cleveland, OH 44119
Joe O
Job Details:
10/13/2022
"Cc: Not dispensing iceFound wires broke in lower door harness. Found wire broken in harness is for auger motor. Needs freezer door. Customer does not want to repair at this time; ordrng 1 LW11038917 (dor-fip), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Mentor, OH 44060
Joe O
Job Details:
10/13/2022
"Cc: error codes, door lockedFound error codes f3e1(water level system error) f5e4(door not opened between cycles) f8e3(overflow conditions). Valves are not seeping. Ran small quick cycle to test pressure system. Unit filled to proper levels. Needs control and pressure switch.; ordrng 1 W11201274 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Aurora, OH 44202
Jason N
Job Details:
10/13/2022
Cc unit making high pitched squealing noise in spinRan diagnostics. No codes stored. Checked under unit. Nothing unusual. Ran manual spin test to high speed. No abnormal noises heard. Ran spin test on drain and spin with towel load. No abnormal noises heard. Could not duplicate noise issue at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Streetsboro, OH 44241
Jason N
Job Details:
10/13/2022
"Cc unit still freezing food in refrigerator sectionPulled freezer evaporator cover, found ice ball on cap tube, no frost pattern. Unit has refrigerant leak and will need sealed system repair. Customer declined repair. ; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor)"
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Aurora, OH 44202
Jason N
Job Details:
10/13/2022
"Cc unit not drying clothesCustomer stated it takes several hours to dry normal loads, venting is clean. Ran dryer for test, good ignition and flame, but flame only stayed on for 10 seconds then went off. Checked venting at outlet, no airflow. Pulled vent tube from rear off unit, vent tube is full of water. Advised customer they will need venting serviced."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Solon, OH 44139
Jason N
Job Details:
10/13/2022
"Cc ice maker not workingChecked ice maker power, 0v at ice maker. Pulled connector and checked for voltage at harness. Found ice maker and harness are not correct for this model. Voltage at unit harness good at 121v. Unit will need correct ice maker kit for this model. ; ordrng 1 W11517113 (Ice maker kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Chagrin Falls, OH 44022
Jason N
Job Details:
10/13/2022
"Cc unit not touchpad not responding or randomly beepingRan diagnostics, found code 2-1 for Ui stuck button and 5-2 for door stuck open. Found when starting a cycle the cancel button was not functioning to be able to end the cycle. Replaced interface console using customer supplied pre Id part. Ran functionality tests on keypad, all buttons working properly. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506EPA
Near Cleveland, OH 44124
Jason N
Job Details:
10/13/2022
"Cc unit ff section too warm, product is spoilingFound water droplets on ff evaporator cover, evaporator coils are iced over. Ran diagnostics, checked thermistor values, found RC evaporator thermistor is reading 52 degrees, out of range. Unit will need ff evaporator thermistor and evaporator de-iced. Also the top 2 interior LEDs are out, ordering replacement LEDs modules. LEDs not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10565852 (Harness) and 4 W11632139 (LED module)s"
We serviced a
WHIRLPOOL WASHER
Model WFW9451XW00
Near Chagrin Falls, OH 44022
Jason N
Job Details:
10/13/2022
"Cc unit not completing cycles.Ran diagnostics, found code f21 for long drain. Ran auto test cycle, found unit slow draining. Pulled drain pump filter basket, found clogged with debris. Cleaned out and reinstalled filter basket. Reran auto cycle, unit drain out strong. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506EBS01
Near Gates Mills, OH 44040
Jason N
Job Details:
10/13/2022
Cc unit interior lights not workingReplaced all LED modules using customer supplied pre Id parts. Illumination restored to unit. Op test good.
We serviced a
KITCHENAID WALL OVEN
Model KEBS107SSS00
Near Shaker Heights, OH 44120
Joe O
Job Details:
10/12/2022
Cc: not functioningFound unit is receiving proper power. No power to line 2 on control. Needs blower and thermal cut off; ordrng 1 WP8303972 (blower) and 1 WP8304452 (fuse-thrml)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ12
Near Jefferson, OH 44047
Brian M
Job Details:
10/12/2022
Installed door OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Novelty, OH 44072
Corina B
Job Details:
10/12/2022
Replaced the main control. Opt test ng. Put the old main control back in. Will need to replace the ui first then if needed the main control. Left the main control at the customers house. Did not charge for the ui. Cust does know if the main control and ui are needed he will owe for both parts. Office to reschedule appointment. ; ordrng 1 W11099340 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Avon, OH 44011
Gabriel P
Job Details:
10/12/2022
"Found multiple issue gave estimate customer will not repair ; ordrng 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 W10752283 (Agitator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lorain, OH 44052
Angel
Job Details:
10/12/2022
Cc that the refrigerator section the glass was getting foggy from the cold and she did not like that. Explained to her that its going to happen no matter what specially if the refrigerator is set to the coldest setting and there hardly anything in it. Explained to her she will have to fill her refrigerator more and lower the temp to help a little with her issue but unit is working as designed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near North Olmsted, OH 44070
Manny
Job Details:
10/12/2022
"Cc unit not making ice and frost in fz, verified and noticed left slide is damaged preventing the door from closing and causing frost in the unit ice maker was frozen, and fill tube heater no activating, unit will need slides and fill tube.; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W11087201 (heater)"
We serviced a
MAYTAG PORT. WASHER
Model MAV2755AWW
Near North Ridgeville, OH 44039
Gabriel P
Job Details:
10/12/2022
"Bearings are loud and they locking but part is no longer available is discontinued 21001511cannot be repairable,opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Diamond, OH 44412
Brian M
Job Details:
10/12/2022
Cc unit making noise Found fan blade hitting housing Needs seal and blade ; ordrng 1 WP697772 (blower wheel) and 1 W11596046 (Seal)
We serviced a
KENMORE STACK W/D
Model 417.947124
Near Madison, OH 44057
Dan H
Job Details:
10/12/2022
"Customer complaint that unit is not spinning, confirmed found timer not working properly, unit needs new timer, customer does not want repair ; ordrng 1 134237200 (Timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Madison, OH 44057
Jason N
Job Details:
10/12/2022
Cc unit making buzzing noise and not cooling properly in ff section Found ff evaporator frosted over and ice forming on the bottom of the ff section. Drain pan is bowed. Found service pointer. Ordering drain pan kit and fan harness. ; ordrng 1 W11457241 (Drain pan) and 1 W11033168 (Harness) and 1 WPW10389152 (Support)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HW00
Near Wellington, OH 44090
David R
Job Details:
10/12/2022
"Replaced cooktop. Tested, good. Customer had caulk around the cooktop. Had to remove to get off. Customer said it was ok, will have her cabinet person redo it. Tested unit, good. Op Test Ok."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM8
Near Mayfield Heights, OH 44124
Corina B
Job Details:
10/12/2022
"CC that there is a noise. Confirmed. Found the damper opening and closing constantly. Will need a new damper. ; ordrng 1 WPW10594329 (Damper), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Maple Heights, OH 44137
Corina B
Job Details:
10/12/2022
CC that the unit is not working and the water came out black. Found the cold water turned off. The cam is squealing. Replaced the cam from t/s. Found the floor is leaning to the left. Leveled the washer the best I can. Did advised cust to buy the anti vibration pads. Started a cycle with clothes. Opt test ok. ; used 1 W10721967 (PULLEY) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near North Olmsted, OH 44070
Marie V
Job Details:
10/12/2022
"Cc that the unit makes a rattling noise when it goes from wash to rinse and have to put hand by the side of appliance to stop noise. . Ran diag, no error codes. Ran manual test. I was able to duplicate noise with towels inside. Had to add 2 screw to the back panel , when unit turns drain pump and starts spinning back panel starts to rattle. Corrected issue. Ran quick test with towels, Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Ashtabula, OH 44004
Dan H
Job Details:
10/12/2022
"Customer complaint that unit does not work, started normal wash cycle, unit filled and began washing, unable to duplicate the problem, unit is operating as designed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Fairview Park, OH 44126
Manny
Job Details:
10/12/2022
"Cc unit not making ice, verify and found temps set at -2 fz and 34 in ff, customer stated she set the temps lower because she thought it would make ice faster, checked and no water or ice in ice container removed icemaker and found fill tube frozen, steamed fill tube, reconnected icemaker, and set temps back to recommended,advise customer to allow 24 to 48 hours for proper ice cycle. Opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near North Olmsted, OH 44070
Manny
Job Details:
10/12/2022
"Cc unit not heating properly, ran bake and let unit preheat to 350 took temps, the temp were off, calibrated unit to 5 degrees and ran bake test unit high temp was 368 and flame shuts off, when unit hit about 344 unit kicked back on, unit is working properly, advise customer to allow 10 to 15 extra minutes after the unit has preheated so when the door is open the dont loose to many degrees, and explained that the longer the door is open the more time will take for temps to reach the set temp. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Westlake, OH 44145
Manny
Job Details:
10/12/2022
"Cc unit not cooling and frosting up in the fz, verified and evap cover is covered in frost and humidity in the cabinet, noticed the mullion is bowed at the bottom and looks like the insulation is missing on the Ff side, called techline to document (12:02pm to, spoke to rob, send him pictures and he said thats a lot of damage and unit is not repairable stated looks like the unit was handle with a forklift, and will transfer me to the trade care team since they handle the damage units got transferred to trade care team, spoke to Nicole she said unit is not repairable but because the damage was reported out of the 30 days window they cant do anything for the customer and advise customer call Home Depot and get the unit replaced."
We serviced a
GE WASHER
Model GTW465ASN2WW
Near Ashtabula, OH 44004
Dan H
Job Details:
10/12/2022
"Customer complaint that unit is not spinning properly, found suspension worn, unit needs new suspension ; ordrng 2 WH16X26910 (Suspension)s and 2 WH16X26911 (Suspension)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Westlake, OH 44145
Gabriel P
Job Details:
10/12/2022
"Replace door,opt test ok"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Atwater, OH 44201
Brian M
Job Details:
10/12/2022
"Cc unit not working Found motor bearings shot Needs motor ; ordrng 1 W11497303 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW01
Near Ravenna, OH 44266
Brian M
Job Details:
10/12/2022
Cc u it making noise Could not duplicate issue Advised to watch but unit is functioning as design
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEP01
Near Shaker Heights, OH 44120
Joe O
Job Details:
10/12/2022
"Cc: ice maker continuously making ice, slow water flowFound bail arm not seated correctly. Re seated. Found filters not making complete contact with filter head. Needs filter head. Customer does not want to repair at this time ; ordrng 1 W11346623 (Filter head), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cleveland Heights, OH 44118
Joe O
Job Details:
10/12/2022
"Cc: intermittently not making iceFound temps in ff at 39 degrees, freezer at -1 degree. Found unit not filling. Found unit leaking when calling for water. Fill tube not seated completely into water valve. Re seated fill tube. Tested. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL4
Near Avon Lake, OH 44012
Angel
Job Details:
10/12/2022
Cc that unit was not draining. Tried draining unit but would not drain used shop vac to remove water took off drain pump and looked good noticed that the drain hose going to the garbage disposal was real black like it was clogged up so I took it off and used a long wire to break up the food and grease got the hose pretty clean tested unit and it started draining as should. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lakewood, OH 44107
Angel
Job Details:
10/12/2022
Replaced heater made sure unit would not leak and functions. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Mentor, OH 44060
Jason N
Job Details:
10/12/2022
"Cc unit cooktop on and hot displays on control Ran burner op test, all burners are working properly. Checked burner element temperature probes. All checked good. Checked infinite switches, found RF infinite switch contacts burnt. Unit needs RF infinite switch. ; ordrng 1 WP3149400 (Infinite switch)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near North Royalton, OH 44133
David R
Job Details:
10/12/2022
"Unit is a range, corrected info type. Cc unit lights not turning off. Found bottom door switch bent slightly. Corrected. Tested. Lights are good. Op Test Ok."
We serviced a
KENMORE REFRIGERATOR
Model 10655622500
Near Geneva, OH 44041
Dan H
Job Details:
10/12/2022
"Customer complaint that ice door is not closing properly, found pin pushed over prevent doos from sealing, adjusted, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near East Cleveland, OH 44112
Joe O
Job Details:
10/12/2022
"Cc: not coolingFound temps in freezer at 57 degrees, ff at 51 degrees. Found unit has no frost pattern. Found frosting on only cap tube. Needs compressor, and evaporatorEvaporator out of stock. Office to reschedule; ordrng 1 W11536253 (Evaporator) and 1 W11209866 (compressor)"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Chardon, OH 44024
Jason N
Job Details:
10/12/2022
"Cc unit making scrapping noise while running Ran dryer op test, confirmed scrapping noise around front bearing ring. Pulled front panel, found small metal object lodged in felt pad. Removed and reassembled. Retested. No abnormal noise heard. Op test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Shaker Heights, OH 44122
Jason N
Job Details:
10/12/2022
"Cc unit not filling with enough water and not advancing to rinse cycle.Ran diagnostics, found code f8e1 for no/low fill. Found cold water valve turned off. Turned on valve and ran auto test cycle. All functions passed. Op test good."
Near Cleveland, OH 44113
Manny
Job Details:
10/12/2022
Picked up nitrogen cylinder
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Painesville, OH 44077
Dan H
Job Details:
10/12/2022
"Customer complaint that unit is not starting, found door switch broken, unit needs new door switch ; ordrng 1 WPW10569603 (Door switch)"
