Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 7668 customer reviews

Map of Avon, OH

Great service people




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Linda, Thank you for submitting your review! We are glad to hear that your technicians were great! However, we are sorry to hear that you did not receive 5 star service! We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (service@fredsappliance.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team


Map of Cleveland, OH

M




Review of Fred's Appliance Service


Map of Cleveland, OH

EXCELLENT CUSTOMER SERVICE!!




Review of Fred's Appliance Service

I called on a Wednesday for my refrigerator that was leaking water. They were out on Friday (48 hours later) and the problem was fixed. I will CONTINUE to call them for all my appliance needs and recommend Fred's Appliances to EVERY ONE I know. Thank you!!!


Response from Fred's Appliance Service:

Hi Meghan, Thank you for taking the time to submit your review! We are so happy to hear that we were able to get your refrigerator back up and running so quickly! We know how frustrating it can be for an appliance to break down, so we do our best to make the repair process as efficient as possible. Thank you! The Fred's Team


Map of Westlake, OH

Great service




Review of Fred's Appliance Service


Map of Chardon, OH

Job not complete




Review of Fred's Appliance Service

Tech replaced dishwasher pump. After rirst run cycle, it appears to still not work. Additiinally, the unit was just slid back into place and not secured. As soon as the door is fully opened, the DW tilts forward. This appears to be a case of going through the motions and not being thorough.


Response from Fred's Appliance Service:

Hi Bruce, Thank you for taking the time to submit your feedback. We are sorry to hear that your dishwasher is not fully repaired. We would be happy to come out to take another look and get you all taken care of. Since your unit is still under an extended warranty, you will just need to give them a call to set up your appointment. Thank you, The Fred's Team


Map of Avon Lake, OH

Best service hands down




Review of Fred's Appliance Service

I would call Fred's for anything I need fixed...they are wonderful on the phone, great followup and reminders, and completely professional in every aspect. Brian fixed my fridge doors (warranty issue) and gave me tips on how to maintain them. He also worked as my special needs adult son watched and totally respected him as a capable adult. The best!!


Response from Fred's Appliance Service:

Hi Elisa, Thank you for sharing your feedback with us! We are so happy to hear that you received great service throughout the entire process. Brian is certainly an asset to our team as he is always helpful in providing helpful maintenance tips. We hope your son enjoyed watching and learning about the repair as well! Thank you, The Fred's Team


Map of Olmsted Falls, OH

Timely, professional, and efficient




Review of Fred's Appliance Service

They went right to work and were finished in no time


Map of Shaker Heights, OH

Great experience!




Review of Fred's Appliance Service

This was a great experience from beginning to end. The team promptly responded to my call to repair my washer. They were efficient and the online service system allowed me to manage my day rather than wait around all day for the repair person. I would highly recommend this company if you value your time and appliances.


Response from Fred's Appliance Service:

Hello, Thank you for taking the time to submit your review! We are always working to improve our systems so that we can provide the most efficient service as possible, which includes keeping our customers informed. We are happy to hear that our online system was helpful in tracking the day-of progress of your technician! Thank you, The Fred's Team


Map of Parma Heights, OH

Excellent Service




Review of Fred's Appliance Service

Fred's Appliance has always provided excellent service. In this instance, Chad went above and beyond to correct a problem created by another service company. I should have known better than to call anyone other than Fred's!


Response from Fred's Appliance Service:

Pat, Thank you so much for sharing your feedback with us! It's always great to hear when our technicians go above and beyond when providing service to our customers. While we hope you don't have any troubles in the future, but if you do we are just a phone call away 1-888-45-FREDS. Have a great week, The Fred's Team


Map of Brook Park, OH

Service was great, price I thought was a little high.




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Diane, Thank you for submitting your review. We frequently evaluate our pricing to ensure that it aligns with the industry standard based on the quality of service we provide. I will certainly share this review during the next evaluation! We are happy to hear that your unit is up and running and again and that you received great service! Thank you, The Fred's Team


Great Service




Review of Fred's Appliance Service

I filed a claim with my home warranty company for my refrigerator and I was so happy with the service I got. Everyone I talked to was so friendly and professional and my issue was fixed in a timely manner


Response from Fred's Appliance Service:

Lisa, Thank you for sharing! We know it can be frustrating to have an appliance break down, so we do our best to make the process as smooth as possible. We're happy to hear that it went so well for you! While we hope it's smooth sailing from here, if you need us in the future we are just a phone call away 1-888-45-FREDS Have a great week! The Fred's Team


Great service!




Review of Fred's Appliance Service

Brian is very thorough and takes the time to explain both the cause of the problem and the way to fix it!


Brian Mullins with Fred's Appliance feedback




Review of Fred's Appliance Service

Simply said was Brian was OUT-STANDING in every way. On Time, Professional and Knowledgeable. My refrigerator was not easy to "debug" but he masterfully figured it out and problem solved. He was GREAT!


Response from Fred's Appliance Service:

Hi Ron, Thank you for sharing your feedback with us! We are so happy to hear that Brian was able to get you all taken care of. Brian is certainly an asset to our team as he embodies our core values. Thank you, The Fred's Team


Punctual, but problem was not solved




Review of Fred's Appliance Service

He concluded he had solved the issue (freezer gasket) but the ice build up continued after he left. We are now waiting for a follow up service call.


Response from Fred's Appliance Service:

Hi Lawrence, Thank you for reaching out to us! I do see we have you scheduled for a follow up visit tomorrow. I apologize this unit wasn't fully repaired on the first trip, however, we will get you all taken care of tomorrow! Thank you, The Fred's Team


Great service




Review of Fred's Appliance Service

Friendly and professional


Expert, Problem Solver




Review of Fred's Appliance Service

Robert Arotin is a very qualified, technically competent and quickly assesses oue appliance problem. In short order, he repaired our problematic, refrigator ice maker.


Excellent service




Review of Fred's Appliance Service

Technician was friendly, knowledgeable and on time. He called to advise that he was on his way and arrived when he said he would.


Very efficient service




Review of Fred's Appliance Service

Corrlna was very professional, friendly and hope all your employees do as well!


FANTASTIC, FRIENDLY AND FAST




Review of Fred's Appliance Service

The employees, Mac and Paul were extremely courteous and friendly. They examined the unit, knew exactly what parts to order and returned to fix the unit. They left no mess, even said they would use covers on their shoes to protect my floors. They were fast, efficient, courteous, in other words everything you could ever want in employees.


Response from Fred's Appliance Service:

Hi Floyd, Thank you so much for taking the time to submit your review. We know it can be frustrating to have an appliance break down so we do our best to make the process as painless as possible. This includes leaving the area shinier than we found it and being as quick and efficient as possible. We are so glad to hear you received such great service! Thank you, The Fred's Team


Freezer




Review of Fred's Appliance Service

Brian did a terrific job of figuring out what the problem was with the freezer. Very professional


Dan was great




Review of Fred's Appliance Service

Dan was professional & did a good job


Great service




Review of Fred's Appliance Service

Your service technician was very knowledgeable and friendly.


Fine professional friendly




Review of Fred's Appliance Service


Awesome!




Review of Fred's Appliance Service

Great employee, friendly & knowledgeable


Five Star




Review of Fred's Appliance Service

Quality repair on schedule, well explained. All service organizations should use Fred’s as a practical model.


Whirlpool Front Load Washing Machine Repair




Review of Fred's Appliance Service


Robin




Review of Fred's Appliance Service

Very professional. Insightful and job was done without issues. Great job. Thank you


Great service.




Review of Fred's Appliance Service


Dan




Review of Fred's Appliance Service

Professional service, good work.


Very good and informative service!




Review of Fred's Appliance Service

The ticks were fiery friendly and knowledgeable! I’m a very happy customer.


On time both times - Service tech was friendly and efficient




Review of Fred's Appliance Service

Corey came out on time both times. The company has a nice system to confirm their times and keeps you notified on progress. Cory was friendly - he diagnosed our issues on first visit along with the parts needed. The parts came in - Corey came back on time to repair the refrigerator. It is working great!


Response from Fred's Appliance Service:

Hi David, Thank you for submitting your review. We are so happy to hear that our scheduling system was helpful for your repair experience. Corey is a fantastic technician and we're happy to hear he was able to get you all taken care of! Thank you, The Fred's Team


Waste




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Raymond, Thank you for submitting your review. However, with only 2 stars I wanted to reach out to be sure your unit was repaired. We have a make-it-right policy, so if there is anything we can do to offer you better service at this point, please do not hesitate to let us know! I will also be reaching out via email to connect. Thanks! The Fred's Team


Home washer repair




Review of Fred's Appliance Service

Impressed with Jeff Merit


Angela




Review of Fred's Appliance Service

Great service. Friendly , informative


Service




Review of Fred's Appliance Service

Corey is a nice guy who provided competent service.


Second Appt




Review of Fred's Appliance Service

Everything done professionally


Great service




Review of Fred's Appliance Service

Art showed up on time. He was polite and knowledgeable. He fixed my stove.


Gary




Review of Fred's Appliance Service


Prompt, professional and courteous service. Part under warranty, installed and Dan answered questions to our satisfaction... good service, would recom




Review of Fred's Appliance Service

See above


Very efficient! Polite and happy service person. Arrived as I was having morning coffee. Quick to resolve fault with dishwasher and went beyond job to




Review of Fred's Appliance Service

As I said above five stars


Great Service




Review of Fred's Appliance Service

Very prompt and professional service!


Answer




Review of Fred's Appliance Service


Oven re




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Wonderful service!




Review of Fred's Appliance Service


Great service, on time




Review of Fred's Appliance Service

Cory was on time & fixed the problem quickly.


Washer fix




Review of Fred's Appliance Service

Good professional service


Great work




Review of Fred's Appliance Service

The gentleman who came out was on time, professional, and very thorough. Did a great job.


Awesome Service!




Review of Fred's Appliance Service

Great experience. Timely, friendly & thorough.


Great Service




Review of Fred's Appliance Service

The service was great. Brian was on time. Gave me advanced notice that he was on his way. And went above and beyond the call of duty to fix our problem with the dishwasher. It was very much appreciated . he was courteous and professional as was the trainee that was with him. Thank you


Response from Fred's Appliance Service:

Gerald, Thank you for sharing this great review! We are so happy to hear that Brian was able to provide excellent service while repairing your dishwasher. He certainly is an asset to our team and as he trains our future technicians! Thanks! The Fred's Team


Great Job




Review of Fred's Appliance Service


Satisfied customer..great service




Review of Fred's Appliance Service

Service technician showed up on time was polite and knowledgeable . Fast service too


Great Customer Service




Review of Fred's Appliance Service

Macaulay Gearin asked questions to make sure he understood the reason for the service call. During the inspection he gave me the opportunity to listen to a noise the washer was making, confirming it was the noise I was concerned about. He was courteous and explained the results of the inspection.


Response from Fred's Appliance Service:

Hi Val, We appreciate you taking the time to share your experience with us! Mac is certainly an asset to our team and is always patient, understanding, and thorough. We're happy to hear that he was able to get you all taken care of! Thank you, The Fred's Team


The service great.and done in record time.




Review of Fred's Appliance Service

Really was impressed with the time it took to repair my washer.. The technician was always on time calling before arriving. The part ordered was put in a week. My technician was great.


Response from Fred's Appliance Service:

Lawrence, Thanks for sharing! We know it can be a painful experience when a daily use appliance breaks down so we do our best to make the process efficient and smooth. We are happy to hear Corina was able to take care of you so quickly! Thank you, The Fred's Team


excellent




Review of Fred's Appliance Service

great job


Excellent service




Review of Fred's Appliance Service


Great service, knowledgeable technician, convenient online tracking




Review of Fred's Appliance Service

We had a great experience with Fred's. The technician knew what she was doing, was friendly, and kept our kitchen clean. The online tracking of the technician's schedule is very convenient.


Response from Fred's Appliance Service:

Stuart, Thank you so much for taking the time to submit your review. It is always great to hear another success story where our technician provided such great service. We are also happy to hear that you were able to utilize the tracking feature; our customers often find it very helpful! Thank you, The Fred's Team


Service Call




Review of Fred's Appliance Service


good customer service




Review of Fred's Appliance Service

Brian arrived within the window given. He was courteous & knowledgable.


Response from Fred's Appliance Service:

Hello Susan, Thanks for sharing! We are happy to hear that Brian was on-time and helpful in repairing your unit. We hope it's smooth sailing from here, but if you need us in the future we are only a phone call away 1-888-45-FREDS! Thanks! The Fred's Team


Great service and on time




Review of Fred's Appliance Service


Top Notch Service




Review of Fred's Appliance Service

Dan is a great technician. He's very personable and knows what he's doing.


Response from Fred's Appliance Service:

Hi JoAnn, Thank you for taking the time to share your review with us! We are so happy to hear that Dan was able to provide you with such great service! He is certainly an asset to our team. Thank you, The Fred's Team


very knowledgeable and fast and convenient service




Review of Fred's Appliance Service

This is the 2nd time we had Brian out for a repair. He is always pleasant and does the job in a timely manner and always within the timeframe given.


Response from Fred's Appliance Service:

Hi Thomas, Thank you for sharing your experience with us. We are happy to hear that Brian was knowledgeable, helpful, and on time for both of your appointments! He certainly is an asset to our team! Have a great week, The Fred's Team


great service




Review of Fred's Appliance Service

he did a great JOB


the men were polite professional knew the answers to the problem




Review of Fred's Appliance Service

If we need Fred's again these men would be who we would ask for to do the repair. Thank you.


Response from Fred's Appliance Service:

Hi Jerry, Thanks for sharing! We are so happy to hear you received 5 star service! While we hope that your appliances continue to work properly, should you need us, we will certainly come out to get you all taken care of. Have a great week! The Fred's Team


Amazing service




Review of Fred's Appliance Service

Fast kind and informative


fixed my ice maker




Review of Fred's Appliance Service


Bad Srevice. After 2 repair visits we have the same problem.




Review of Fred's Appliance Service

We are on our 3rd service call. The first service call took a week. The second service call took another week. Our third service call was going to take another week but we insisted on sooner and the third call is taking 4 days. During the wait time we have to chip ice & mop up water on our hardwood floor. We are not happy with Fred’s appliance or our KitchenAid warranty.


Response from Fred's Appliance Service:

Hi Joyce, Thank you for taking the time to submit your review. We are sorry to hear that your unit is not back up and running again. We have a make-it-right policy and we are certainly going to get you taken of. I do see that we are scheduled to come back out to take a look to repair this unit for you! We hope your week gets better! The Fred's Team


On time and efficient




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Robert A. is an extremely knowledgeable service rep. Quickly diagnoses issues and fixes them timely.


Response from Fred's Appliance Service:

Hi Jean, Thank you for taking the time to share with us. Robert is certainly a fantastic technician. We are so glad he was able to take care of you so quickly. He is certainly an asset to our team! Thank you, The Fred's Team


Great Service




Review of Fred's Appliance Service

They were both courteous and prompt. Adjusted the pilot for our broiler. Hope this does the trick. Thanks!


Response from Fred's Appliance Service:

Hi Patrice, Thanks for sharing your experience with. We are happy to hear your technicians were on time and courteous while in your home! We hope it's smooth sailing from here as well, but know if you need us in the future we are only a phone call away 1-888-45-FREDS. Have a great week! The Fred's Team


Great service and outstanding communication




Review of Fred's Appliance Service


very good sevice




Review of Fred's Appliance Service


Bob F.




Review of Fred's Appliance Service


Fast knowledgeable service




Review of Fred's Appliance Service

Techs arrived at appointed time, even earlier which is a plus in its self. Explained the problem and made the repair with (surprise!) the parts they had on the vehicle. Good job.


Response from Fred's Appliance Service:

Hi Donald, We know how frustrating and time consuming it can be to have a daily appliance break down. We do everything we can to make this experience as smooth as possible, including keeping the most commonly used parts stocked on our trucks! We are glad that we were able to get you up and running again so quickly! Have a great week, The Fred's Team


Great and courteous service




Review of Fred's Appliance Service

The repair was done quickly and on time


Great service




Review of Fred's Appliance Service

Knowledgeable and efficient


Okay service




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Donna, Thank you for taking the time to submit your feedback. I am sorry to hear that you received less than 5 star service! We have a make-it-right policy and would appreciate the opportunity to be able to make-it-right for you! If there is anything additional that you need or request, please do not hesitate to reach out to our team. 1-888-45-FREDS We will be happy to help and provide you with 5 star service! Thank you, The Fred's Team


great service on a crap product




Review of Fred's Appliance Service

Serice tech did everything in his power to figure out what was wrong with product but found no fault. Shortly after departure product started same issue again and warming items.


Response from Fred's Appliance Service:

Hi Amy, Thank you for taking the time to submit you review. We have a make-it-right policy and would appreciate the opportunity to be able to make-it-right for you! I am going to be giving you a call here shortly to discuss the issues. It also looks like you are still covered under your extended warranty plan so you will just need to give them a call to schedule your appointment. We look forward to providing 5 star service for you! Thank you, The Fred's Team


Superior Service




Review of Fred's Appliance Service

Fast and efficient.


Good service




Review of Fred's Appliance Service

After fixing multiple updates needed to our washer it still needed further work and your technician followed through and solved all issues.


Angie




Review of Fred's Appliance Service

Great service little high for fee


couldn't be better




Review of Fred's Appliance Service

Art called ahead to let me know he was on the way. After arriving Art did not waste time resolving the issues at hand.


Response from Fred's Appliance Service:

David, We appreciate you sharing your review with us. Art is certainly a fantastic technician and we are glad to hear you agree! We know how frustrating it can be to have an appliance break down so we do our best to get our customers taken care of as quickly as possible! Have a great week, The Fred's Team


Washer




Review of Fred's Appliance Service

100.00 to show up !!!!!!!!!


Rita




Review of Fred's Appliance Service

Great Service, very professional.


Great service, knowledgeable, friendly!




Review of Fred's Appliance Service


Frustrated customer




Review of Fred's Appliance Service

I have been trying to resolve my refrigerator issue since Easter with three different technicians wasting my time and with food spoilage. Problem not solved.


Response from Fred's Appliance Service:

Hi Dan, Thank you for taking the time to share your experience with us. We are so sorry to hear that you've had less than stellar service. We know how vital it is to have a refrigerator functioning in your home! We will be in touch with you with next steps to get this issue rectified. Thank you for your patience! Thank you, The Fred's Team


He appeared to be very skilled at his work.




Review of Fred's Appliance Service


Excellent service and repair!




Review of Fred's Appliance Service

Jeff is very well informed and knows his appliance repairs. He found the cause and got me back into service quickly and with friendly service.


Response from Fred's Appliance Service:

Hi James, Thank you for taking the time to share your experience with us. We are so happy to hear that Jeff was able to quickly diagnose your unit and get it back up and running again! He is certainly an asset to our team! Have a great week, The Fred's Team


freds




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

The tech was on time and explained the trouble shooting and what turned out to be an easy fix


Response from Fred's Appliance Service:

David, We are so happy to hear that Corina provided such great service! We hope you are enjoying having your unit back up and running again! Have a great week, The Fred's Team


Great Experience




Review of Fred's Appliance Service


Very nice guys and Great Service!!




Review of Fred's Appliance Service

The two guys were very nice and did a great job.


Hanna




Review of Fred's Appliance Service

Great service


very professional




Review of Fred's Appliance Service

On time and very efficient.


The best ever




Review of Fred's Appliance Service

The service man was on time Was able to fix the problem quickly and I was cooking again!


Response from Fred's Appliance Service:

Hello Michel, Thanks for sharing! We are so happy to hear that everything went so smoothly with your repair. We know how frustrating it can be so we do out best to provide professional and efficient service to get you up and running again. While we hope you won't need us, if you have any trouble in there future we are just a phone call away 1-888-45-FREDS. Thank you, The Fred's Team


Fabulous, professional technician!




Review of Fred's Appliance Service

Brian could not have been more helpful. I really appreciate his work. He certainly gives your company a great name. I dont know you but I know him!


Response from Fred's Appliance Service:

Hi Lauren, What a fantastic review of Brian's work - we really appreciate you taking the time to share your experience with us! It's always great to receive such positive feedback. Brian certainly is an asset to our team and we are grateful to have him! Have a great weekend, The Fred's Team


great tech. pleasant. knew the product well.




Review of Fred's Appliance Service


Mark




Review of Fred's Appliance Service

Corina was great


Great Service




Review of Fred's Appliance Service

I like your follow up system. FedEx misdelivered part but i found it on the next street. Part change only took a few minutes!


Very great service. Excellent job!




Review of Fred's Appliance Service

Awesome service thanks


Response from Fred's Appliance Service:

Wendy, That's so great to hear, thanks for sharing with us! Have a great weekend, The Fred's Team


Awesome!




Review of Fred's Appliance Service

Robert was very professional and ensured everything was in order before ending the service call.


Response from Fred's Appliance Service:

Bonnie, Thanks for taking the time to submit your review! Robert is always very thorough and we are happy to hear that he offered such great, professional service. We know it can be tough having an appliance breakdown so we are here to help it go as smoothly as possible. Have a great week! The Fred's Team


Laura




Review of Fred's Appliance Service

Worked very hard to help us expedite our repairs as quickly as possible.


Response from Fred's Appliance Service:

Hi Laura, Thanks for sharing! We are so happy to hear that your technician was helpful and speedy in repairing your appliance. We know how frustrating it can be to have a daily machine down, so we do our best to be efficient! Have a great weekend, The Fred's Team


Whirlpool Oven Repair




Review of Fred's Appliance Service

Please keep in mind that I am reviewing and not Fred’s or Chad’s visit. McCauley was the first service tech sent and diagnosed the problem and ordered parts. Chad was sent out on the second call and everything got worse from there and it took McCauley 3 more visits to diagnose the problem, order parts and repair it. Thank you McCauley. Fortunately these calls were covered by the warranty because really would not have been happy about this situation.


Susan




Review of Fred's Appliance Service

Great service! Always on time.


Response from Fred's Appliance Service:

Hi Susan, Thanks for sharing! We know how frustrating it can be when an appliance that you might use every day breaks down. So, we do out best to make this process and smooth and simple as possible. We are happy to hear that you received great service and a timely appointment! Have a great weekend, The Fred's Team


Good service.




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

The technicians were very professional.They found the problem and fixed it quickly.


Response from Fred's Appliance Service:

John, Thanks for taking the time to submit your review! We are happy to hear that your technicians were able to take care of you and get your unit up and running quickly! While we hope it's smooth sailing from here, if you run into any troubles in the future you can reach us at 1-888-45-FREDS. Have a great weekend! The Fred's Team


Courteous Service




Review of Fred's Appliance Service

Mac was here and couldn't have been nicer. He showed up as promised and got the problem resolved. I will definitely call Fred's Appliance Repair for any future repair service I might need.


Response from Fred's Appliance Service:

Hello Marilyn, Thanks for sharing your experience with us! We are so happy to hear that Mac was able to offer excellent service and get your unit up and running again. While we hope it's smooth sailing from here, if you do need us in the future, we are just a phone call away 1-888-45-FREDS! Thank you, The Fred's Team


Great service




Review of Fred's Appliance Service

Great service! On time, friendly, professional.


Response from Fred's Appliance Service:

Greg, Awesome to hear! We will certainly keep up the great service! Thank you, The Fred's Team


Great service Warranty service




Review of Fred's Appliance Service

Corey is very knowledgeable and very good with us as customers. He took the time to explain the whole process. I am a manager at a service company and Corey is top notch!


Response from Fred's Appliance Service:

Hi Bill, Thank you for taking the time to submit your review. We are happy to hear that Corey was helpful in getting your unit repaired. We truly appreciate the sentiment coming from someone in the service industry as well! Corey certainly is an asset to our team! Thank you, The Fred's Team


Prompt, friendly, courteous




Review of Fred's Appliance Service


Excellent Service




Review of Fred's Appliance Service

Technician was very knowledgeable and careful to be sure the work he was doing was correct. I cannot say enough about how thorough the work was and cleaning up after to be certain I had the least uncomfortable experience with a very uncomfortable situation.


Response from Fred's Appliance Service:

Hi Sandra, Thank you so much for your kind words! We certainly know how frustrating and inconvenient it can be to have your appliance break down- we've all been there ourselves! So, we do our best to make sure we have the best team to execute the best service possible. We're glad it helped! Have a great week! The Fred's Team


Elcellent Service




Review of Fred's Appliance Service

I was especially impressed with the knowledge and professionalism of Corey.


Response from Fred's Appliance Service:

Beverly, Thanks for sharing! We are happy to hear that Corey was very knowledgeable and professional while in your home repairing your unit. He certainly is a valuable member on our team! Thank you, The Fred's Team


Dan from Fred's Appliance




Review of Fred's Appliance Service

Dan was courteous, friendly, and knowledgeable. A pleasure to have him over to service my Maytag.


Response from Fred's Appliance Service:

Michael, Thanks for sharing! We're happy to hear that Dan was friendly and knowledgeable in completing the repair of your appliance. He certainly is an asset to our team! Have a great week! The Fred's Team


Great service




Review of Fred's Appliance Service

Great service under my warranty coverage. The only downside was needing to wait a week for each appointment


Response from Fred's Appliance Service:

Talia, Thanks for sharing! We are happy to hear that we got you all taken care of under your warranty. However, we're bummed to hear you had to wait a week to schedule. We are right in the midst of our summertime busy season but we are doing our best to get out as quickly as possible! Thank you for your patience! Have a great rest of your week, The Fred's Team


Quick and easy!!




Review of Fred's Appliance Service

Mack came and got started immediately, and in no time my washer was repaired. Great service!


Great




Review of Fred's Appliance Service

I had a great experience with Brian very nice courteous well manner great job thank you


Response from Fred's Appliance Service:

Adrian, That is so great to hear! Brian is a fantastic technician and we are happy to know that he was courteous while assisting with your repair. We hope you have a great rest of your week! Thanks! The Fred's Team


Great Service!!!




Review of Fred's Appliance Service

Service person was outstanding, took the time to explain the problem, how to fix it, cost, and was genuinely a nice person.


Response from Fred's Appliance Service:

Hello, Thanks for sharing! We are so happy Art was able to offer exceptional service for your repair. He is certainly an asset to our team here at Freds! Thank you, The Fred's Team


Outstanding service!




Review of Fred's Appliance Service

Chad not only completed his assignment efficiently, he was willing to take the time to answer a million questions I threw at him. He went above and beyond as far as I am concerned.


Response from Fred's Appliance Service:

Hi Jack, Thanks for sharing this excellent review with us! We are please to know that Chad was able to offer such stellar service. He certainly is an asset to our team! Thank you, The Fred's Team


Great service




Review of Fred's Appliance Service

Our appliance issue was solved quickly and the servicemen were both very friendly and helpful.


Response from Fred's Appliance Service:

Hi Mary, Thanks for submitting your review! We are so happy to hear that your issue was solved quickly and that the technicians were friendly and helpful! We hope you have a great rest of your week. Thanks! The Fred's Team


Great service




Review of Fred's Appliance Service

Brian was friendly and knowledgeable, able to locate problems and answer all questions.


Response from Fred's Appliance Service:

Beth, That's so great to hear! Our technician, Brian, certainly embodies all of the qualities that we look for in our team members: friendly, intelligent, and patient! We are so happy he provided such great service to you! Thank you, The Fred's Team


Ron




Review of Fred's Appliance Service

Great service, price was on the expensive side for not needing any parts.


Response from Fred's Appliance Service:

Hi Ron, Thank you for taking the time to submit your feedback; we appreciate it! We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. We are happy to hear that Art was able to get you all taken care of! Have a week! The Fred's Team


Jason




Review of Fred's Appliance Service

Wife was very comfortable with tech great service office personnel very friendly


Great customer service




Review of Fred's Appliance Service

Good experience


Mark




Review of Fred's Appliance Service

Great service


Mrs. Daniel Moriarty




Review of Fred's Appliance Service


MaryAnn




Review of Fred's Appliance Service

Efficient service


Response from Fred's Appliance Service:

Hi MaryAnn, Thanks so much for submitting your review! We are sorry to hear that the service wasn't five stars! We have a make-it-right policy so please, if there is anything we can do to improve your experience, let us know! We would be happy to make-it-right. Have a great week! The Fred's Team


Repare call




Review of Fred's Appliance Service

The light has turned off and twice since the service call, wanted the service person to check the light components. He checked the unit, and found no problems. told he would have the see the unit when the light was not operating. I thanked him for checking after all. He was on time, and knoledgable of the of the unit and I am happy with his job. Thank you !


Great Service




Review of Fred's Appliance Service

Both office staff and technicians are always a great to work with, thank you again for the timely and professional service!


Response from Fred's Appliance Service:

Hello, We are happy to hear that we provided great service from the start to finish of your repair. While we hope it's smooth sailing from here, if you have any troubles, don't hesitate to give us a call 1-888-45-FREDS! Thanks! The Fred's Team


Great service, friendly employees




Review of Fred's Appliance Service

Great service guys with Fred's!


Great Service!




Review of Fred's Appliance Service


Easy dishwasher repair




Review of Fred's Appliance Service

On time, quick and easy.


Review




Review of Fred's Appliance Service


Angela




Review of Fred's Appliance Service


Yolanda




Review of Fred's Appliance Service


Fantastic




Review of Fred's Appliance Service

Best tech ever...would recommend to anyone


Response from Fred's Appliance Service:

Heidi, This is the best review ever! Thanks so much for sharing. Corina certainly is an asset to our team, we're glad you thought so, too! Have a great week! The Fred's Team


Great service. Very satisfied and will use again.




Review of Fred's Appliance Service


OhioRuss




Review of Fred's Appliance Service

Great service


washer repair




Review of Fred's Appliance Service

repair was done great. thank you


Steve




Review of Fred's Appliance Service

Did a good job


Awesome service




Review of Fred's Appliance Service


Bill




Review of Fred's Appliance Service

Really totally satisfied. She did explain all functions, on both the washer and drier. When service is needed in the future, I for sure will use your service, thanks a lot


Response from Fred's Appliance Service:

Hi Bill, Thanks for sharing! We're so happy to hear that Corina was able to explain the functions on the washer and dryer. We hope it's smooth sailing from here, but if you need us we will be there! Have a great weekend, The Fred's Team


Cheryl




Review of Fred's Appliance Service

Icemaker


great service




Review of Fred's Appliance Service

Arthur very knowageable and efficent


Whirlpool Warranty Service Call




Review of Fred's Appliance Service

Fantastic friendly service and staff.





Review of Fred's Appliance Service

The company ordered the wrong part and then wanted us to go to the back of the queue when the part came in. We had to convince them twice that we should not suffer for their mistake and their repair with the correct part should be timely.


Response from Fred's Appliance Service:

Hi Kim, Thank you for taking the time to submit your review. We apologize that the wrong part was received! We do our best to get you taken care of as quickly as possible. However, that means our schedules fill up quickly. If we overbook our technicians then they won't be able to offer the same quality of service that we pride ourselves in! We thank you for your patience and understand. Have a great week! The Fred's Team


Great service and helpful information given by technician




Review of Fred's Appliance Service


great service and knowledge




Review of Fred's Appliance Service


Competent and efficient




Review of Fred's Appliance Service

I was happy that he looked at two instead of the original one appliance problems I had, and he seemed to know what he is doing. He concluded that the motherboard on my refrigerator was shot, which prevented the ice maker from dispensing ice (w/ a $600+ estimate to fix!). He concluded that the oven carbon monoxide leak was due to a dirty oven, and not a structural defect, so that made it impossible for me to make a claim under the home warranty contract. I hope that diagnosis is right, as my life literally depends upon it (we are likely out of abundance of caution to buy another oven and not use it in the meantime). The only other impression I got is that he could have been a bit more friendly. He was stoic and not gregarious at all, which for me is odd in terms of the appliance repairmen I have encountered over the years.


Great Service




Review of Fred's Appliance Service


First Class Service




Review of Fred's Appliance Service

Jeff did a great job servicing my double wall oven. He was knowledgeable and very professional.


Technician was efficient, knowledgeable and courteous.




Review of Fred's Appliance Service

Appointment tracking was very efficient.


Good service




Review of Fred's Appliance Service


Mr. Bostiick




Review of Fred's Appliance Service

Great Service


Service Review




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Very nice and knowledgeable about the service he provided. Took the time to explain to me what he did and why. I really like the app that lets you know what time to expect the technician


Great service




Review of Fred's Appliance Service


Service new micro




Review of Fred's Appliance Service


Great help




Review of Fred's Appliance Service

Just did a great job!


fast and efficient




Review of Fred's Appliance Service


I appreciated the call to let me know of arrival time.




Review of Fred's Appliance Service


would highly recommend




Review of Fred's Appliance Service


Linda




Review of Fred's Appliance Service


good




Review of Fred's Appliance Service


Issue not fixed. 4 times on the raw




Review of Fred's Appliance Service

Issue not fixed. Came 4 times


Response from Fred's Appliance Service:

Hello Noor, Thank you for submitting your review. We would be happy to come take another look at your unit and get you all take care of. Since this is still under warranty, you will simply need to call Whirlpool to schedule an appointment. They can be reached at 1-800-253-1301. Thank you! The Fred's Team


Chad & David are great, friendly guys who offered great advice.




Review of Fred's Appliance Service


Excellent service




Review of Fred's Appliance Service

The most organized, professional and detail-oriented service outfit I have ever dealt with. Period.


Response from Fred's Appliance Service:

David, We are so happy to hear that you are so impressed with us! We will certainly keep it up! Have a great weekend, The Fred's Team


Great service!




Review of Fred's Appliance Service

Technician was on time and courteous.


DeBarber




Review of Fred's Appliance Service

FANTASTIC Service 😀!! Couldn't ask for a better job done, from the office on to the gentlemen who did the work. Thank you.


Response from Fred's Appliance Service:

Barbara, Thanks for sharing! We are glad we could provide great service from start to finish! We know it can be frustrating to have an appliance break down so we do our best to keep you in the loop while we schedule a technician to come out to get you all taken care of. Thank you, The Fred's Team


Roland




Review of Fred's Appliance Service

Fantastic


Great Job




Review of Fred's Appliance Service

The two young men who repaired our stove were extremely prompt and professional. The job was accomplished quickly and the oven is back to new!


Phillip




Review of Fred's Appliance Service

Everything went fine.


Polite, trustworthy, informed.




Review of Fred's Appliance Service

I had my whirlpool refrigerator repaired 2 times in less than 2 years. Brian is the man!! He was a pleasure to have in my home along with Gabriel - I hate when my appliances break, but with Brian, I know the job will be done right the first time. Thanks


Response from Fred's Appliance Service:

Mary, We're bummed to hear that your refrigerator needed a few repairs in 2 years! But we are happy that Brian was able to get you all taken care of. We hope it's smooth sailing from here but if you need us, just give us a call 1-888-45-FREDS. Thanks! The Fred's Team


Great Service




Review of Fred's Appliance Service

Technicians were friendly and respectful of my house.


Loved her!!




Review of Fred's Appliance Service

Excellent knowledgeable service


Service technician was great!




Review of Fred's Appliance Service

The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!


Response from Fred's Appliance Service:

Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team


great service




Review of Fred's Appliance Service

service person very nice and explained issues with refrigerator


Everything was great




Review of Fred's Appliance Service


Great service. Answered all my questions.




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Brian was courteous, professional and polite. After diagnosing the issue with our washer, he explained it to me and ordered the needed part. The part arrived at our house a day or two later, and he came back to install it the next day. I can't comment on the price since it was under warranty.


Professional




Review of Fred's Appliance Service

Very professional service. Explained situation with dishwasher very clearly. Even gave me some tips to help me use dishwasher properly.


Great service he knew exactly what was wrong fixed it with no time very polite and respectful!




Review of Fred's Appliance Service


Whirlpool Fridge Ice Maker & light




Review of Fred's Appliance Service

We weren't sure when we called Fred's what to expect but all the reviews for so good we decided to call. The servicemen were prompt, courteous and pleasant. They listened to what I thought was wrong, but the ice maker really wasn't broken...just some ice jammed. Was able to ask about another issue with interior light and they were able to resolve this. Very pleased, will definitely call again.


Response from Fred's Appliance Service:

Hi Trish, Thank you for submitting your review! We are happy to hear that we lived up to the great reviews! We hope you don't need us again, but if you do you know where to find us! Have a great weekend! The Fred's Team


Matt




Review of Fred's Appliance Service

Great, fast experience


Great Service




Review of Fred's Appliance Service

Outstanding , Service...., Thank you for solving our problem and being determend to do so …..


Great service, Excellent Repairman!!!




Review of Fred's Appliance Service

Art has been to my house a couple of times to fix things and he is Awesome to deal with. Always friendly and very knowledgeable about the product and what is wrong. No guessing for Art. Knows his stuff. Thanks, Art!!!!


Response from Fred's Appliance Service:

Hi MaryBeth, Thank you for sharing! We are so glad Art was able to provide great service for you. He is certainly an asset to our team! Have a great weekend, The Fred's Team


Awesome service




Review of Fred's Appliance Service

She was great. Very careful and professional. We really appreciated Her being prepared and getting the job done fast.


Great service on time .quickly done cleaned up




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

He was really quick and efficient. He came right after we found out that we had a water issue and we couldn't run water into the machine. I am sure some people would have left and made us wait for another appointment, but he went ahead and ran some Diagnostics. We won't know for sure until the water is fixed but it looks like he found the problem and fixed it by recalibrating. Absolutely easy and delightful


Response from Fred's Appliance Service:

Hello Marvin, Thank you for taking the time to share your experience with us. We are so happy to hear that our technician took the time to make a thorough diagnoses of your machine. We hope it is smooth sailing from here! Have a great weekend, The Fred's Team


Great service




Review of Fred's Appliance Service


Oustanding Service & Team!




Review of Fred's Appliance Service

Mac and his assistant were outstanding - very professional, courteous, and resolved all issues. You have a new customer! Also - great ease and responsiveness in setting up service request online. Thanks!


Service for Maytag Bravo washer




Review of Fred's Appliance Service

Technician was on time, friendly and resolved the issue quickly.


Great




Review of Fred's Appliance Service

We were very happy with the 2 teckie that came out and checked our freezer problems out and found that the freezer door and seal needed to be adjusted. Thank you for solving the problems


Great Service




Review of Fred's Appliance Service

Chad was very professional and took care of the issue very quick


Marylouise




Review of Fred's Appliance Service

Na


Chad is a GREAT "TECH"




Review of Fred's Appliance Service

He is very professional and corrected the problem quickly. TELL ADAM he has a a good repair man in Chad !!


Brain




Review of Fred's Appliance Service


Delia




Review of Fred's Appliance Service

The repair man was very nice and efficient.


Fast, Clean, Friendly and Awesome service.




Review of Fred's Appliance Service

I would diffidently service my appliances again. Thanks


Roland




Review of Fred's Appliance Service

Great experience


Great Service




Review of Fred's Appliance Service


Dan H.

Dan H.

DISHWASHER WHIRLPOOL WDF590SAJB0 "Customer complaint that unit is not drying, ran diagnostics no error codes found, unit completed test cycle, no codes, heater is working, unit is operating as designed"

Near Cambridge Cir, North Royalton, OH 44133
Dan H.

Dan H.

WASHER MAYTAG MVWX655DW0 "Installed new wash plate , op test good"

Near Wood Ave, Parma, OH 44134
Dan H.

Dan H.

WASHER AMANA NTW4516FW3 "Customer complaint unit is not starting, found in continuous drain, canceled, started normal wash cycle, unit filled and began agitating, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"

Near Orleans Ave, Cleveland, OH 44105
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Cc: not making iceFound unit has low water pressure. Placed water bypass on filter housing. Found water pressure still low. Found water line behind unit has a kink. Advised customer. Customer would not allow me to check the water valve from unit to see if they are using a saddle valve. Cycled ice maker. Found unit not leveled, ice freezing on the front of ice maker not allowing to cycle properly, leveled unit. Cycled ice maker. Op test ok"

Near Caves Rd, Novelty, OH 44072
Dan H.

Dan H.

WASHER GE GTWP1800D0WW "Installed new knob, op test good"

Near Cedar Rd, Beachwood, OH 44122
Dan H.

Dan H.

REFRIGERATOR KENMORE 253.7031221 "Installed new track, op test good"

Near Prasse Rd, South Euclid, OH 44121
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF757SDHV00 Installed freezer led. Op test ok

Near Birdie Ln, Wickliffe, OH 44092
Joe O.

Joe O.

RANGE WHIRLPOOL WOS11EM4EB01 Cc: unit not shutting offReplaced control and key pad. Ran test bake. Shut unit off. Watched. Found elements are off and coming down in temp. Op test ok

Near Pendley Rd, Willowick, OH 44095
Joe O.

Joe O.

WASHER WHIRLPOOL WFW9750WW01 "Cc: wires got ripped out when unit was dropped, unit not functioningCustomer re installed the ui harness. Found control receiving proper power. Tech sheet stated the control should have a power indicator light. Control does not have one. Spoke with BJ Tech sheet does not state voltages to ui. Advised customer unit could need both ui boards and control. Harness runs to right side ui then to center ui. BJ stated it may need right side ui and control. But potentially the left ui as well. Right side ui shows no longer available"

Near Maple St, Mentor, OH 44060
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KBSD608ESS01 "Cc of leak Found fill neck split inside cabinet Needs fill tube replaced Customer wants to call whirlpool ; ordrng 1 W11212166 (tube-inlet), used 1 WR2X8545 (1/4 UNION) from stock"

Near Chestnut Run, Gates Mills, OH 44040
Joe O.

Joe O.

DRYER MAYTAG LDE5005ACE "Cc: won’t startCustomer stated that the knob for the unit would not work to start the unit. Door switch seemed to be functioning. Closed unit pressed start. Unit started right up. Advised customer of the start button on the unit. Unit has good heat, and air flow. Op test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard."

Near Chestnut St, Fairport Harbor, OH 44077
Joe O.

Joe O.

DRYER MAYTAG LDE6004ACW Cc: noiseRan test cycle. Could not duplicate noise. Unit functioning as designed. Advised customer to try to get a video if unit starts making noise again. Op test ok

Near Middle Ridge Rd, Madison, OH 44057
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint that unit is not making ice, confirmed, found wires broken at door hinge, unit needs new door, customer does not want repair at this time, customer would like a refund for previous repair ; ordrng 1 LW11038922 (Freezer section), used 1 undefined (Oversized shipping) from stock"

Near Murwood Dr, Moreland Hills, OH 44022
Joe O.

Joe O.

WASHER AMANA NFW5800HW0 "Cc: intermittently not spinning clothes outFound drain is sitting at water level of unit. Advised the drain could siphon the water from the unit, and the drain would need to be raised. Customer states it happens on normal cycle. She also stated it does not run as long as it should. Found error code f0e1(load in drum while running clean washer cycle). Advised customer when running a clean washer cycle to run unit empty. Ran quick test cycle. Found spin speed was shut off in normal cycle. Advised customer to watch the spin speed. Unit functioning as designed. Op test ok"

Near Shelly Dr, Madison, OH 44057
Joe O.

Joe O.

RANGE KITCHENAID KODE500ESS02 "Cc: lower oven not working after self cleanCustomer states the fan still comes on but will not heat. Found error code f6e9(lower oven communication error). Continuity checed harness. Checks good. Tech sheets states to replace control, and if it continues replace ui. Spoke with BJ, he stated to replace controls and ui. Needs controls and uiParts show under 5 year warranty.; ordrng 1 W10801665 (cntrl-elec) and 1 W11086141 (console) and 1 W11179310 (cntrl-elec)"

Near Rivers Edge Dr, Willoughby Hills, OH 44094
Jason N.

Jason N.

OTR MICROWAVE GE PEB2060SM1SS "Cc unit not heating Ran heat op test, unit drawing 5.8a. Checked diode, cap, and transformer. All checked good. Unit will need magnetron. Customer not repairing at this time, estimate only."

Near Middle Ridge Rd, Perry, OH 44081
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed valve, op test good, placed water mit mat"

Near Edgehill Rd, Cleveland Heights, OH 44106
Corey L.

Corey L.

DISHWASHER MAYTAG MDB7749SBM3 "Customer complaint the clean light doesn’t come on all the time and it’s doing weird things also the lower rack is deteriorating, confirmed, replaced rack, found stuck key, replaced panel, op test good"

Near Thornton Dr, Parma, OH 44129
Corey L.

Corey L.

WASHER MAYTAG MVWB765FW0 "Customer complaint at 53 min unit pauses and cancels, found F8e1 long fill, and f0e5 off balance, pressure hose clear blowing through, unable to see burr in air dome but still spun drill bit in to be sure, replaced both control, op test good"

Near Country Way, Strongsville, OH 44149
Jason N.

Jason N.

DISHWASHER MAYTAG MDB4949SDZ0 "Installed heater element and water feed tube. Ran op test, op test good."

Near Graystone Ln, Mentor, OH 44060
Gabriel P.

Gabriel P.

RANGE JENN-AIR JDRP548WP03 Cc that the burner is taking too long to turn on. Moved the left cap to the right one and it light right away. Unit will need the burner cap. Ordering part.; ordrng 2 WPW10256032 (cap-burner)s and 2 WPW10256034 (cap-burner)s and 1 WPW10364463 (cap-burner)

Near Legends Row, Avon Lake, OH 44012
Corina B.

Corina B.

OTR MICROWAVE KITCHENAID KMHC319EBS2 "Replaced the capacitor, diode and magnetron. Heated a cup of water. Optest ok"

Near Brockley Ave, Lakewood, OH 44107
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDF590SAJM0 Cc unit not washing Found sump getting intermittent power from control Unit will fill wash for a few seconds then drain Needs control board and recommend sump assembly ; ordrng 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)

Near Glen Valley Dr, Middlefield, OH 44062
Gabriel P.

Gabriel P.

DISHWASHER GE PDT750SSF2SS "Cc that the unit is not draining. But drain pump is working, found drain hose clogged, cleared out. Op test ok.; used 1 SENIORDISCOUNT (senior discount) from stock"

Near Heron Bay, Avon Lake, OH 44012
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Cc that the unit is not cooling, check temp found fresh food section 47* and 36* on freezer. Evap is full of ice. Force unit into a defrost, pass. Steamed out rest of ice.Ran step 4 on diag. If it happens again , unit will need main control."

Near Belmont Dr, Avon Lake, OH 44012
Gabriel P.

Gabriel P.

DISHWASHER MAYTAG MDB9979SKZ0 "Cc that the unit is not operating , only shows error codes. Found F8E4 - Overfill / Float Switch Open. Also found water hose not connected properly , so water was going into plastic tray where float switch sits on. Cleared water out and dry the connector, plugged back in. Started a normal cycle , unit started working. Op test ok. Also told cust that water in going to her sink and water can siphon back into the unit and it will trow another error code. Cust will fix issue today."

Near Greenwood Dr, Sheffield Lake, OH 44054
Corina B.

Corina B.

RANGE AMANA AGG222VDW4 CC that there is a buzzing noise when oven is on. Found the regulator or valve is humming. Will need a new regulator and valve.; ordrng 1 WPW10205816 (Valve) and 1 W10177394 (Regulator)

Near Baltic Rd, Cleveland, OH 44102
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Checked temp found 41* fresh food section and 20 *on freezer. Replace harness wire. Op test ok

Near W 29th St, Lorain, OH 44052
Corina B.

Corina B.

OTR MICROWAVE KITCHENAID KMHC319ESS4 CC that the light does not work. Replaced the control and one lightbulb. Will need another bulb. Cust can install bulb. Optest ok; ordrng 1 W10709921 (Light)

Near W 112th St, Cleveland, OH 44102
Gabriel P.

Gabriel P.

WASHER MAYTAG MHW5630HW0 "Found error code F9E1 long drain,. Checked drain pump was clogged. Cleared out and error codes. Op test ok"

Near Billingsley Row, Avon, OH 44011
Jeff M.

Jeff M.

DRYER WHIRLPOOL WET4024HW0 The machine is only getting 120 V customer needs an electrician

Near W 51st St, Ashtabula, OH 44004
David R.

David R.

DISHWASHER WHIRLPOOL WDF520PADM7 "Cc not drying. Ran through diagnostics, no error codes. All components working, opened up, poured water on heater, working. No rinse add in dispenser, customer had some so fill all the way up, turned to level 3. Went over the use of rinse aid and Heat Dry option per the owners manual. Page 5 under Heat Dry “This option, with the use of rinse aid, will provide the best drying performance”. Unit test good and working correctly. Op test ok."

Near Cook Rd, Olmsted Twp, OH 44138
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KSSC48QVS02 "CC that the dispenser is no dispensing ice. Found the shaft is not engaging with the bin. Adjusted the shaft. Dispensing ice. Will need a shaft and motor. ; ordrng 1 W10271509 (Motor) and 1 WP2318082 (Shaft) and 1 WP2198628 (Seal), used 1 Shipping from stock"

Near Edgewater Dr, Lakewood, OH 44107
Jeff M.

Jeff M.

COOKTOP GAS WHIRLPOOL CVGX2423B Installed new part unit tested good

Near Bridgeview Ln, Conneaut, OH 44030
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW4816FW2 Installed new part unit tested good

Near W Main Rd, Conneaut, OH 44030
David R.

David R.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced parts. Tested. Good. Op test ok

Near Grand Oak Tr, Olmsted Township, OH 44138
Corey L.

Corey L.

WASHER WHIRLPOOL WTW7040DW0 "Customer complaint washer doing weird electrical things and sparks when plugged in, advised this model does have a small spark when plugging in, ran diagnostics found f2e1 stuck key, stuck key test passed, unit installed on gfi, gearcase slipping can be heard in agitation, quoted to replace gearcase with part sent, ok, replaced gc, calibrated, op test good; used 1 W10811956 (CABRIO GEARCASE) from stock"

Near Huntington Park Dr, Strongsville, OH 44136
Corey L.

Corey L.

DRYER MAYTAG MEDB955FW1 "Customer complaint dryer door needs reversed, apparently this is covered now, reversed door, hinge caps don’t interchange sides, found dryer door reversal instructions, instructions state a dryer door kit must be purchased to install the optional hinge covers after door reversal and to contact Maytag for kit referring dryer reversal kit"

Near Juniper Ct, Strongsville, OH 44136
David R.

David R.

WASHER WHIRLPOOL WTW4855HW1 "Cc of noise, had a video, noise in wash when agitating. Showed video. Scrapping noise. Took off agitator. Found coins underneath. Removed, tested in diagnostics, good. Op test ok."

Near Wainwright Terrace, Olmsted Falls, OH 44138
Gabriel P.

Gabriel P.

WALL OVEN GE JT5500SF2SS "Cust open oven when it was on self clean. Then the assembly latch stayed closed and when I press the switch the light stays on. Ordering assembly latch ; ordrng 1 WB10X23814 (latch asm), used 1 SHIPPING (shipping and handling) from stock"

Near Palmer Ln, Avon, OH 44011
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF535SWHB02 "Cc ice forming in FZ. Found gasket had gap, letting warm air inside. Steam gun/heat gun. Conformed back to normal. Leave shut for 20-30 mins. Checked and couldn’t find any other gaps, op test ok."

Near Howe Rd, Strongsville, OH 44136
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRX735SDHB01 Cc unit not dispensing water or ice and mullion heater damaged Found mullion heater warped and control not sending power to ice auger Also on side of caution added plastic square to switch area . There was a small indent Ran water and ice test OP Test Ok ; used 1 WP2177331 (DOOR SPACER) from stock

Near OH-82, Hiram, OH 44234
David R.

David R.

DISHWASHER KITCHENAID KDFE104HBL0 "Cc burnt smell, noise. Ran diagnostics, no error codes. Found noise coming from water valve, but water was not turned on, corrected. Didn’t hear any other sounds. Burnt smell is from a pod falling and getting onto element. Customer cleaned all debris up and off element. Took a look around to make sure nothing is left. Advised smell will go away after a few washes. Also advised using baking soda to help smell go away, but will take time. After running through diagnostics and a normal cycle, components test good and everything working correctly. If customer feels safer, suggest using the liquid detergent instead of pods. Ran a normal cycle with pod, dispenser opened about 5 mins in. Checked a little after, everything working fine. Unit has been running for 30 mins. Op test ok. Any other concerns can be talked with Customer Service.***called techline to document. David, documented."

Near River Run Ln, North Royalton, OH 44133
Joe O.

Joe O.

DISHWASHER WHIRLPOOL WDT710PAHW1 "Cc: not washingFound sump assembly receiving proper power, but not spraying. Replaced sump assembly. Ran test cycle. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock"

Near Beach Dr, Madison, OH 44057
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced Ui.whirpool advise me to change and thermister on top as well,opt test ok"

Near Hawthorne Hollow Dr, North Ridgeville, OH 44039
David R.

David R.

FREEZER WHIRLPOOL WZC3115DW01 "Cc door not sealing, frost build up on left side, customer had case of water holding down door. Customer had unit in garage. Found gaps on side where the frost was. Put drawers back in. Ran steam gun on gaskets and ice. Also used hot gun to conform better. Tested. Let sit close for 30 mins. Op test ok."

Near Ridge Rd, North Royalton, OH 44133
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL GB2FHDXWS08 "Cc unit not making ice and freezer leaking nowFound evap drain frozen over, cleared ice from freezer and evap drain. Checked drain tube, full of sludge. Pulled out and cleaned. Ran manual ice maker harvest, ice maker will index but will not call for water, will continue to cycle. Unit needs ice maker. Replaced using truck stock, ran manual harvest test, indexed properly and filled with water. Op test good.; used 1 W10884390 (ICE MAKER ASSY) from stock"

Near S Barton Rd, Lyndhurst, OH 44124
Brian M.

Brian M.

RANGE WHIRLPOOL JGRP430WP01 Installed dsi board Ran test on broil and then test bake to 350 OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Near Alex Way, Chagrin Falls, OH 44023
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF532SMHZ02 Cc unit ff door gasket tornConfirmed RH gasket split at top around magnet. Replaced gasket using customer supplied part. Checked for good seal. Op test good.

Near Shannon Rd, Cleveland Heights, OH 44118
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Cc unit not making ice Found fill tube iced up Cleared ice Ran ice maker test 44 and test 45 OP Test Ok

Near Fairview Dr, Kent, OH 44240
David R.

David R.

RANGE MAYTAG MER8700DS1 "Cc using bake, heard a pop, and smoke. Took off cover to bake element, burned up and cracked. Went to back and checked power coming from control board 240, good. Ordering element. ; ordrng 1 W10779716 (elmnt-bake 58.57), used 1 SHIPPING (shipping and handling) from stock"

Near Bennett Rd, North Royalton, OH 44133
Corey L.

Corey L.

DISHWASHER KITCHENAID KUDS301XBT6 "Customer complaint dw lights not responding to buttons pressed, confirmed, accessed control, control mounting clips broken, performed stuck key test, after putting back together unit operating normally, wire harness must have been loose"

Near E Sprague Rd, Seven Hills, OH 44131
Gabriel P.

Gabriel P.

WALL OVEN WHIRLPOOL WOS72EC0HV00 "Console button not responding , try restarting the control didn’t work, check for any loose connection,plug unit back in. Still didn’t work. Ordering console; ordrng 1 W11352049 (CONSOLE)"

Near Brendan Ln, North Olmsted, OH 44070
Corey L.

Corey L.

DRYER WHIRLPOOL WED8540FW1 "Customer complaint of long dry times on one cycle so another is needed to be used but not sure what cycles those are, started timed dry cycle, unit heated, found vent 10-15” with four elbows, unable to get to outside screen due to vent exit under deck that has lattice around, ran diagnostics found f4e3 restricted airflow and f4e4 L2 voltage low, cleared, advised customer to have vent checked and shortened for better dry times"

Near Cherry Ln, Seven Hills, OH 44131
Brian M.

Brian M.

WASHER MAYTAG MVWB835DW4 Cc unit not working properly Found customer to have been putting soap in the lock mechanism Replaced lock Ran auto test and calibration OP Test Ok Advised customer on proper location to put soap into

Near Whippoorwill Rd, Diamond, OH 44412
David R.

David R.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Found gaps on gasket, left side, steamed and hot gun to conform, no sctrahces or rips. Leave closed for 30 mins to help gasket conform to cabinet. Op test ok"

Near Spokane Ave, Cleveland, OH 44109
Brian M.

Brian M.

FREEZER WHIRLPOOL WZF34X20DW01 Cc unit not cooling Found compressor area and evap wall frosted over Cleared ice and found thermistor wires not seated in connection properly Replaced using truck stock Advised to give 48 hours to cool ; used 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock

Near Peck Rd, Ravenna, OH 44266
Corina B.

Corina B.

WASHER WHIRLPOOL MVWB835DC4 Replaced the valve. Optest ok; used 1 Shipping from stock

Near Westwood Rd, Westlake, OH 44145
Corey L.

Corey L.

WASHER WHIRLPOOL WTW5000DW1 "Customer customer washer shutting off and blinking and just doing weird things, confirmed found lid lock faults, cleared, unit shut down twice while looking up faults, control needs replace, replaced, control, op test good"

Near Nottingham Dr, Parma, OH 44134
Brian M.

Brian M.

WASHER MAYTAG MVWC565FW2 Cc unit not filling or washing properly Found unit to functioning properly Advised customer on HE standards OP Test Ok

Near Cooley Rd, Ravenna, OH 44266
Brian M.

Brian M.

RANGE FRIGIDAIRE FED355CCSC Cc unit will not bake Found bake element homing out correctly Found broil working Swapped bake and broil on control element works Needs control Control is not available to order part#318012915; ordrng 1 318012915 (Control)

Near 1st Ave, Kent, OH 44240
Jeff M.

Jeff M.

FREEZER FRIGIDAIRE LFFH20F3QWC Customer left the door open causing excessive not a frost customer will unplug and thaw out

Near S Park Ln, Roaming Shores, OH 44084
David R.

David R.

DISHWASHER KITCHENAID KDTE404DSP0 "Cc cabinet is getting messed up by steam coming from vent/door, also the UI display has lights lit when not suppose to. Checked gaskets, good, checked rails, good. Found water residue under vent. ***called techline Checked gaskets, rails, steamed should be coming from bottom of unit, not on side, water/steam can be getting through vents; ordrng 1 W11171223 (panel-cntl) and 1 WPW10469574 (vent asm), used 1 SHIPPING (shipping and handling) from stock"

Near Bishops Ct, Broadview Heights, OH 44147
Jason N.

Jason N.

RANGE WHIRLPOOL WFG505M0BS3 "Cc unit bake or broil not working Ran bake test, ignitor not glowing, checked power to ignitor, good at 117v. Unit needs bake/broil ignitor. Replaced using truck stock. Ran bake test to 300 degrees. Op test good.; used 1 12400035 (IGNITER) from stock"

Near Grosvenor Rd, South Euclid, OH 44118
Jeff M.

Jeff M.

REFRIGERATOR GE GNS23GGHBFWW Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock

Near Sperry Rd, Chesterland, OH 44026
Jason N.

Jason N.

REFRIGERATOR AMANA ART318FFDW06 "Cc unit door doesn’t seal when closedCustomer states that closing the ff door will cause it to “bounce” and not seal. Found bottom of ff door gasket had come out of track, hanging below door. Reinstalled, cleaned gasket. Adjusted unit with slight back tilt to allow for gravity close of doors. Door op test good, good seal."

Near Talford Ave, Cleveland, OH 44128
Jason N.

Jason N.

DISHWASHER KITCHENAID KUDK02CRBS4 "Cc unit not washing wellCust states it’s not washing dishes on top rack, but could be on all racks. Ran diagnostics wash test. Low spray pressure from arms. Pulled filter screen and checked for debris in chopper. Found lots of hard debris, plastics, glass, paper in chopper area and stuck in chopper screen. Cleaned out, and retested. Spray pressure much improved. Op test good."

Near Torrington Rd, Shaker Heights, OH 44122
Corina B.

Corina B.

DRYER WHIRLPOOL WGD450HW0 "CC that it that’s to long to dry clothes. Checked outside vent, blocked with the screen. Removed the screen, goo air flow. Optest ok."

Near St James Ave, Cleveland, OH 44135
Jeff M.

Jeff M.

WASHER MAYTAG MVWB765FW3 "The unit has a communications or needs both main control and user interface est only; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near OH-167, Pierpont, OH 44082
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL MSB2354GRW Installed new part unit tested good

Near River St, Willoughby, OH 44094
Corina B.

Corina B.

DRYER MAYTAG MEDC465HW0 Replaced the strike and latch. Optest ok

Near E 147th St, Cleveland, OH 44128
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KRSC703HPS00 CC that the ff is not cooling. Found the evap covered I. Frost. Steamed out the evap and replaced the thermistor from t/s. Optest ; used 1 W10384183 (Thermistor) from stock

Near Cambridge Ct, Beachwood, OH 44122
Jeff M.

Jeff M.

WASHER MAYTAG PAVT234AWW "The motors pulley is damaged the motor needs replace along with the belt ; ordrng 1 WP21001950 (motor-drve) and 1 WP21352320 (belt), used 1 SHIPPING (shipping and handling) from stock"

Near Willoughcroft Rd, Willoughby, OH 44094
Corey L.

Corey L.

WASHER WHIRLPOOL LBR5133AW0 "Replaced parts listed, started super size fill, unit filled and advanced to wash, op test good"

Near Bexley Dr, Bedford, OH 44146
Corina B.

Corina B.

WASHER MAYTAG MVWB835DW1 "Replaced the gearcase, slide, wire harness, rotor, screws, clutch. Optest ng will need a stator; ordrng 1 W10915700 (Stator)"

Near Remora Blvd, Brook Park, OH 44142
Corey L.

Corey L.

RANGE KENMORE 790.787324 "Customer complaint bale not working, confirmed, found igniter failed, quoted to replace with ts part, ok, replaced igniter, op test good ; used 1 12400035 (IGNITER) from stock"

Near Longview Dr, Solon, OH 44139
Jason N.

Jason N.

DRYER WHIRLPOOL WED6200SW1 "Cc unit making noisesRan op test, belt pulley dry, making chirping noise. Unit needs dryer repair kit. Replaced belt idler pulley, belt and rollers. Lubed roller shafts. Ran operation test, no abnormal noises heard. Op test good. Customer payed for both jobs on first pvr; used 1 4392067 (DRYER REPAIR KIT) from stock"

Near Shaker Blvd, Pepper Pike, OH 44124
Jason N.

Jason N.

WASHER WHIRLPOOL LSQ9549PW5 "Cc unit timer not working, not filling or draining Found unit tub full of water, unit will not drain or spin. Checked lid switch, switch broken, bypassed switch to drain water from tub. Unit needs lid switch.; ordrng 1 WP8318084 (switch-lid3065), used 1 SHIPPING (shipping and handling) from stock"

Near Belvoir Blvd, Beachwood, OH 44122
Gabriel P.

Gabriel P.

OTR MICROWAVE WHIRLPOOL WML55011HS3 Adjusted the panel. Op test ok

Near Haydens Arbor, Elyria, OH 44035
Jeff M.

Jeff M.

RANGE MAYTAG MGR6600FZ The part has not arrived yet and it is indeed the hinge the hinge does need replaced; schdld next appmnt for 6/9 TUE 8-12

Near Chestnut St, Geneva, OH 44041
David R.

David R.

REFRIGERATOR WHIRLPOOL MRT118FFFH01 "Cc not cooling. Ball of ice on evap. Took pressures. 40 psi when unplugged and went into vacuum when plugged in. Low side leak. Put a little refrigerant in to verify and frost pattern on evap. Compressor is covered for parts. Sealed system job. Customer paid SVC, do not order parts ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer), used 1 SENIORDISCOUNT (senior discount), 1 SHIPPING (shipping and handling), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

Near Harrison Dr, Brook Park, OH 44142
Jeff M.

Jeff M.

DRYER SAMSUNG DV48H700GWA2 "In-line fuse is open also needs a support roller; ordrng 1 DC47-00016A (thermostat) and 1 DC97-16782A (ROLLER), used 1 SHIPPING (shipping and handling) from stock"

Near North Ave, Geneva, OH 44041
Corey L.

Corey L.

DISHWASHER WHIRLPOOL WDT720PADM1 "Customer complaint dw not working displaying f2e2 ui loss communication to control, performed stuck key test, drain pump did not turn on, unit needs new main control; ordrng 1 W10751502 (elect control board), used 1 SHIPPING (shipping and handling) from stock"

Near Lake Ave, Lakewood, OH 44107
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KRFC704FPS03 "Customer complaint ice not being made but after reading online unit was shut down for 2 days and ice was made for most of the day after powering back up, confirmed no ice, found fill tube frozen, control sending power, found heater open but no visible breaks in the wire and this is the newer style fridge with the updated kit to order per sp W11406716 already installed, ordering heater kit; ordrng 1 W11366500 (KIT)"

Near Tilby Rd, North Royalton, OH 44133
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWX655DW1 "Replaced all parts, ran calibration and auto test, pass. Ran a bulky sheets load, pass. Op test ok . Brought core for return."

Near Olive Ave, North Ridgeville, OH 44039
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWB835DW4 "Cc that the unit is not draining. Ran diag found F9E1 - Drain Pump System Problem – Long Drain. Took drain pump apart found a small drill bit inside preventing from draining. Cleared out, ran calibration and auto test, pass and drain and spin, pass. Op test ok."

Near Kensington Dr, Avon, OH 44011
Gabriel P.

Gabriel P.

DRYER WHIRLPOOL WED4815EW "Door is not broken, Door is missing some screws , handle and lock front top panel. Ordering parts.; ordrng 1 W10861225 (handle) and 4 WP488627 (screw)s and 2 WP8066092 (lock)s"

Near Center Rd, Avon, OH 44011
Gabriel P.

Gabriel P.

DRYER WHIRLPOOL WED4950HW0 "Cc that the unit is not completely drying the clothes. Checked tem found 140* and rising. Unit cycle, pass. Checked ventilations and found them clogged. Cleared all out. Op test ok. Cust will call for warranty."

Near N Park Dr, Avon, OH 44011
Corey L.

Corey L.

OTR MICROWAVE AMANA AMV2307PFS3 "Installed mag, op test good"

Near W 5th St, Cleveland, OH 44113
Gabriel P.

Gabriel P.

DISHWASHER MAYTAG MDB4949SHZ1 "Found unit with huge dent at the top. Took pictures ,Unit might was drop,will need parts listed,don’t know if lowes will repair it. Office need to review it.; ordrng 1 08193716 (leg leveler) and 1 W10803178 (arm-spray) and 1 WPW10591570 (pump&motor) and 1 WPW10681507 (tub-dishwr)"

Near Midway Blvd, Elyria, OH 44035
Joe O.

Joe O.

REFRIGERATOR MAYTAG MFI2269VEW1 "Cc: popping noise, display goes blackFound unit temporarily loses power/ resets itself. Unit is receiving proper power. Needs control. ; ordrng 1 WPW10310240 (cntrl-elec)"

Near New London Rd, Geneva, OH 44041
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint doors are not even and handles are loose, confirmed, unit on front wheels, adjusted leveling feet to level doors, tightened handles, op test good"

Near Southwood Dr, Brooklyn, OH 44144
Jason N.

Jason N.

FREEZER UPRIGHT KENMORE 253.4473311 "Cc unit not coolingCompressor not running, relay not receiving voltage from thermostat control. Checked power in to thermostat, good at 122v. Found that tapping on thermostat will intermittently send power to compressor. Unit needs thermostat control.; ordrng 1 5304513033 (CONTROL), used 1 SHIPPING (shipping and handling) from stock"

Near Hidden Valley Dr, Kirtland, OH 44094
Corey L.

Corey L.

WASHER WHIRLPOOL WTW4816FW2 "Customer complaint washer not working just keeps filling, confirmed, found F8e1 long fill no fill, found drain hose on floor, customer has a few cats that may have knocked hose off of sink, op test good"

Near North St, Brooklyn Heights, OH 44131
Corey L.

Corey L.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed parts, op test good"

Near Lodge Dr, North Royalton, OH 44133
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KBFS25EWMS10 "Customer complaint ice maker not working, confirmed, found ice maker failed, quoted to replace with ts part, ok, replaced im, cycled, op test good; used 1 W10884390 (ICE MAKER ASSY) from stock"

Near Forestwood Dr, Independence, OH 44131
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KBSD608ESS01 Cc unit leaking from ice maker Found fill tube frozen up and shooting water past ice maker Cleared ice OP Test Ok

Near Chestnut Run, Gates Mills, OH 44040
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRS321SDHW01 Cc of noise and ice dispenser seems to stick Found ice dispenser working properly And noise customer is hearing is the freezer fan Can not duplicate an issue at this time

Near Giles Rd, Moreland Hills, OH 44022
Jeff M.

Jeff M.

DRYER WHIRLPOOL WED7500GW0 I unplugged the machine. plugged it back in unit tested good

Near Center Rd, Austinburg, OH 44010
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRFF507HBS00 "Checked tem, found 67* ff and 18* degrees on freezer. Evap fan is not running. Checked for ohms on fan, was open.evaporator has good frost pattern ordering fan do not carry on truck stock scheduling ; ordrng 1 W11224591 (motor-evap)"

Near Walker Rd, Avon Lake, OH 44012
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc that the lights when out, unit is not dispensing water and is not cooling. Checked temp found 52 fresh food section and 27 on freezer. Ran diag step 3 to check on fan because it wasn’t running and the water valve for the ice maker turn on for 6 minutes never seen that before. Also control clicking Called senior tech BJ ask me to replace control. Customer will call whirlpool to get it fix , do not order parts till we hear from customer. ; ordrng 1 WPW10675033 (cntrl-elec 254.79), used 1 SHIPPING (shipping and handling) from stock"

Near Lake Rd, Avon Lake, OH 44012
Gabriel P.

Gabriel P.

OTR MICROWAVE WHIRLPOOL WML55011HS3 "Cc that when you press on the top panel it sounds like something it clicks and when you open the door it squeaks. Took panel apart to show cust that the unit is working as designed. Started looking for any broken , loose or any damage , is all good. When put everything back the clicking sound when away. Also put some grease on door hinges. Called senior tech BJ and he approved that is the way that is designed. Op test ok"

Near Haydens Arbor, Elyria, OH 44035
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS321SDHW04 "Customer complaint fridge did not work since installed, the unit cooling turns on then off and constantly, after compressor shuts down clicking from control is heard over and over until compressor stabilizes, inspected harness connections and wires for pinches or breaks creating a short harnesses checks ok, power to unit is correct, in diagnostics unit did not turn on damper control compressor or any fans, damper could be heard clicking and humming constantly as soon as power to the unit is supplied regardless off unit in diagnostics or not, ordering main, damper and ui controls; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser)"

Near Dunham Rd, Walton Hills, OH 44146
Jeff M.

Jeff M.

REFRIGERATOR MAYTAG MRT311FFFH00 Call tech line and he told me to check the sensors. the control board has already been replaced it needs temp sensors ; ordrng 1 WPW10384183 (thermistor)

Near Norwood Dr, Ashtabula, OH 44004
Corina B.

Corina B.

WASHER ROPER RTW4516FW2 CC that there is a humming noise and does not work. Found the drain pump humming. Held the start in to reset the control. Ran a manual hot and cold. Ran a calibration. Optest ok.

Near Brainard Ave, Cleveland, OH 44109
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "CC that the freezer has frost and the ff is warm. Fz 0 ff 39 frost in the freezer. Checked gaskets, good. Ff is overpacked with food. Advised cust to lower the top shelf to have proper circulation of air flow and not to overpack the ff section. Steamed out freezer. Optest ok. ?"

Near Columbus Rd, Bedford Heights, OH 44146
Corina B.

Corina B.

COOKTOP GAS WHIRLPOOL WCG97US0DS00 Replaced the harness. Optest ok; used 1 undefined (Shipping) from stock

Near Columbus Rd, Bedford Heights, OH 44146
Corina B.

Corina B.

REFRIGERATOR GE GTE18ITHDRWW CC that there is frost in the freezer. Unit is outside in a patio. Found the liner and frame have gaps. Silicone the liner. Advised cust if it keeps happening the unit needs to be in a control area. Optest ok

Near Sprecher Ave, Cleveland, OH 44135
Corina B.

Corina B.

WASHER WHIRLPOOL WTW8500DC3 Replaced the ui and control. Ran a calibration. Started a normal cycle. Optest ok.

Near Gateway Ln, Brook Park, OH 44142
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRX735SDHW01 Replaced the mullion. Optest ok.

Near Wolf Rd, Bay Village, OH 44140
Joe O.

Joe O.

WASHER WHIRLPOOL MAH6700AWW "Cc: nf errorFound low water pressure to cold water valve. Found cold water valve not open completely from house. Found house has good water pressure. Needs water valveUnits are stacked. Customer stated they will have dryer removed prior to us coming out.; ordrng 1 WP34001151 (valve-wate8746), used 1 SHIPPING (shipping and handling) from stock"

Near Cheltenham Dr, Willoughby, OH 44094
Joe O.

Joe O.

RANGE MAYTAG MGC7430WB00 "Cc: left front burner not ignitingFound unit will ignite if you turn another burner on. Needs igniter switches; ordrng 1 WPW10268397 (harns-wire8709), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near Litchfield Dr, Mentor, OH 44060
Gabriel P.

Gabriel P.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Called senior tech BJ and explain him the issue. Because this is a costmetic issue the tub is dented and is affecting the functioning of the unit, this will be covered. Called cust and explain him that we will order the parts and make a appointment.; ordrng 1 W11035418 (door-inner) and 1 WPW10681507 (tub-dishwr)"

Near Chestnut Ridge Rd, Elyria, OH 44035
Corina B.

Corina B.

REFRIGERATOR MAYTAG MFW2055FRZ00 CC that the unit does not turn on. Checked power to the control 0 volts. Checked outlet good. Found a pinch wire on the power cord. Will need a new harness. ; ordrng 1 W10633276 (Harness)

Near Lorain Ave, Cleveland, OH 44111
Corey L.

Corey L.

DISHWASHER KITCHENAID KUDE48FXSP5 "Customer complaint dw leaking, confirmed found dw leaking from diverter, built estimate for sump asm WPW10455261, customer does not want repair at this time and will call if repair is needed; used 1 SHIPPING (shipping and handling) from stock"

Near Brayton Trail, Chagrin Falls, OH 44023
Jason N.

Jason N.

REFRIGERATOR JENN-AIR JCD2389GES "Cc unit leaking at rear copper connectionPulled back cover, turned water on, found leaking at inlet filter valve, hairline crack in plastic. Unit needs inlet valve.; ordrng 1 12001892 (valve,water (filter)11451) and 1 WP245183 (nut446) and 1 WP487627 (sleeve665), used 1 SHIPPING (shipping and handling) from stock"

Near E Glengary Cir, Cleveland, OH 44143
Joe O.

Joe O.

WASHER MAYTAG MVWX700XW2 "Cc: tub not spinningFound unit not shifting into spin. Checked actuator, found unit leaking from gear case. Needs gear case and actuatorCustomer does not want to repair at this time"

Near Lake Rd W, Geneva, OH 44041
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRFF507HPS00 Cc unit interior lights going outFound freezer light and top ff lights out. Replaced freezer led module using customer supplied pre Id part. Illumination returned to freezer and ff sections. Op test good.

Near Ledgewood Dr, Kirtland, OH 44094
Joe O.

Joe O.

WASHER MAYTAG LAT9704AAE Installed siphon break and gasket. Ran test cycle. Op test ok

Near Wellington Dr, Perry, OH 44081
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRT318FMDM00 "Cc unit icing over in freezer and water leaking into ff section.Found ice buildup on freezer bottom, evap drain frozen over. Cleared evap drain, ensured water flow to drain pan. Cleared ice from freezer section. Op test good."

Near Barkston Dr, Highland Heights, OH 44143
Joe O.

Joe O.

COOKTOP ELE WHIRLPOOL JGD8430ADB Cc: burner not ignitingFound igniter is not sparking to burner head. Cleaned burner head and ports to igniter. Tested. Op test ok

Near White Oak Dr, Mentor, OH 44060
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF535SMHB01 Cc: freezing food in ff sectionFound temps in ff section at 42 degrees. Customer had unit set to 3(warmer then recommended). Customer states the had the unit packed full when it started freezing. Advised customer on loading refrigerator. Unit functioning as designed. Op test ok

Near Valleyview Dr, Eastlake, OH 44095