Service History 27

We serviced a
MAYTAG DRYER
Model MED6630HC1
Near Warrensville Heights, OH 44128
Jason N
Job Details: 07/23/2021
"Cc unit making loud vibrating noise Unit serial does not match job. Ran entitlement, unit under 1 yr. Store does not have power supply to test unit. Pulled unit apart to inspect. Roller, pulley and belt checked good. Pulled blower wheel cover, found blower wheel has a stress mark on one of the fins as well as powered plastic covering the wheel. Possible object may have been inside blower wheel at some point. Replaced blower wheel using customer supplied pre Id part. Could not run op test to verify repair."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DBL0
Near Broadview Heights, OH 44147
David R
Job Details: 07/23/2021
"Cc unit display not working. When you start up you can here the drain pump kick on. Customer had a new control, put in just to test. Pump still coming on, will need a new UI. Ordering. ; ordrng 1 WPW10537425 (UI), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Mentor, OH 44060
Joe O
Job Details: 07/23/2021
Cc: not dryingCustomer stated tub and dishes will not dry. Advised customer with plastic tub the tub and inner door panel will not dry as they do not hold heat. Customer stated they do run hot water at sink before running unit. Found no stored error codes. Ran diagnostics test cycle. Found cold water at start of cycle. Found heater is functioning. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond Heights, OH 44143
Dan H
Job Details: 07/23/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 68 degrees, customer left rotting food in fresh food section, freezer section temperature at-33 degrees, found air channels frosted over, found bag of fries stuck in door seal preventing door from sealing, advised customer to shut off unit for 24 hours to defrost air channels"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Cleveland Heights, OH 44112
Dan H
Job Details: 07/23/2021
"Installed new actuator, ran recalibration cycle, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW01
Near Westlake, OH 44145
Gabriel P
Job Details: 07/23/2021
"Found ice cloggin drip pan steam and clear out debri,opt test ok ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near North Royalton, OH 44133
Marie V
Job Details: 07/23/2021
"Cc that the unit seems like is not putting enough detergent. And that the clothes still smell by the end of the cycle. Explain cust that the u it will only put the amount of detergent needed per cycle and that 6-7 bath towels = a full load, cust said that that makes sense she will cut the load size. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Cleveland, OH 44109
David R
Job Details: 07/23/2021
"Looked up entitlement, warranty expires tomorrow. Cc screeching noise when spinning and getting F0E9 Out of balance error code. Went through diagnostics. Found gearcase making noise. Tried taking off wash plate, hard, might have to break off if needed. Putting in order for gearcase, wash plate, belt and cam.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 WP22001995 (Screws) and 1 W10752283 (Wash plate)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Streetsboro, OH 44241
Brian M
Job Details: 07/23/2021
Customer showed pop took pic Cc nub broke off that hold shelf Found nub to have broken off and exposing foam and bin broken Needs door and bin Door ordered did not schedule ; ordrng 1 LW10912110 (dor-fip) and 1 W11174793 (bin-cntlvr)
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS1
Near Aurora, OH 44202
Brian M
Job Details: 07/23/2021
Cc of leak found leak caused by to much soap Cleared out excessive soap Ran test no leak OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model MEDB850WQ0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 07/23/2021
Cc unit not blowing Found blower wheel pulley stripped Blower housing is not available ; ordrng 1 W10256512 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Beachwood, OH 44122
Jason N
Job Details: 07/23/2021
"Cc unit freezer warmed upCustomer stated ice and product started melting for a day and frost was built up inside. Customer knows freezer door was left open in the past. The unit is freezing properly now, but wants unit checked out to see if there is a problem. Checked door seals, ran diagnostics, checked condenser condition. All functions checked good. Lubricated freezer door rails using food grade silicone. Unit is working as designed at this time, no issues found."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEU
Near Cleveland, OH 44113
David R
Job Details: 07/23/2021
"Cc unit not cooling. Found when plugged in UI display keeps flashing. Dropping voltage from main control and not starting unit up. Ordering control. ; ordrng 1 WPW10310240 (Main control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL KITCHEN
Model KODE300ESS05
Near Shaker Heights, OH 44122
Jason N
Job Details: 07/23/2021
"Cc unit making noise when fan turns on.Customer stated unit is brand new. Ran entitlement for purchase date, unit only a month old. Ran bake test, found upper convect fan buzzing on startup. Checked fan blade for straightness, good. Pulled unit from cabinet. Found upper chassis back plate dented inward. Removed cover plate and straightened. Reinstalled and retested, no abnormal sound from fan. Reinstalled unit. Ran convect bake to 350 degrees. No abnormal sounds, all functions normal. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Mentor, OH 44060
Jeff M
Job Details: 07/23/2021
I tapped the system. Recovered the remaining Freon if any. Remove the old parts installed new parts. I also pressurize the system to 130 pounds with nitrogen tested good I also blew the system out with nitrogen just in case there was any kind of restriction. Then put the unit at a 30 inch vacuum held for 10 minutes. Charge the unit with 5.3 ounces of Freon a frost pattern started to develop unit tested good recommended customer to wait 24 hours before packing fridge.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Cleveland Heights, OH 44118
Corina B
Job Details: 07/23/2021
Shifter and belt were replaced ran calibration.Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Chardon, OH 44024
Brian M
Job Details: 07/23/2021
Cc no ice Found bail arm broken Needs ice makerPart not in stock ; ordrng 1 W11546935 (Icemaker)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near East Cleveland, OH 44112
Corina B
Job Details: 07/23/2021
CC that there is a fault code f8e4. Confirmed. Found the supply line leaking. The supply line was not tight on the valve. Tightened the line. Drain pump draining. Found water under the float switch. Replaced the float switch. Started a cycle. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model VAW3584GW1
Near Euclid, OH 44123
Dan H
Job Details: 07/23/2021
"Customer complaint that unit is not filling with water, ran diagnostics no error codes found, both valves open, all components working, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rome, OH 44085
Brian M
Job Details: 07/23/2021
Cc unit not washing properly Found actuator to have popped off cam Replaced using truck stock bOP Test Ok ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lyndhurst, OH 44124
Jason N
Job Details: 07/23/2021
"Cc unit not filling with waterRan diagnostics cycle, found no water coming in. Verified water pressure to unit. Checked voltage at control board, voltage good at 123v when valve activated. Replaced inlet valve using customer supplied pre Id part. Ran wash test, unit filling with water and washing. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Cleveland, OH 44111
David R
Job Details: 07/23/2021
"Cc unit not making ice. They just replaced the water filter. Checked unit and found ice maker turned off. Press the test button and icemaker cycled, dispensed ice in tray and called for water. Let customer know, monitor over weekend and if anymore problems will order icemaker if needed. Unit test good. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Elyria, OH 44035
David R
Job Details: 07/23/2021
Cc unit leaking. Filled washer half way. Let drain. Found water leaking from under the utility sink. Washer is good. Advised for plumber to come check out.
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near Painesville, OH 44077
Joe O
Job Details: 07/23/2021
Arrived and found tile under unit wrapped around leveling leg. Advised customer we cannot cut into tile. Customer stated he will cut the tile. Advised customer that if he cannot cut it they will have to reschedule after they get unit is able to be pulled out. Customer cut tile. Installed tracks. Ran test cycle.Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Painesville, OH 44077
Joe O
Job Details: 07/23/2021
"Installed sump assembly and spray arm. Ran test cycle. Found unit still leak when on lower spray cycle. Called whirlpool tech line spoke with Chris. Misdirected water spray. Found no cracks or damage to new sump assembly or spray arm. Chris stated to order clear door to watch activity inside unit. Need clear doorDoor out of stock, office to reschedule; ordrng 1 W11179175 (tool)"
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Painesville, OH 44077
Joe O
Job Details: 07/23/2021
"Cc: thumping noise when dryingCustomer states thumping noise starts when heat comes on and stops during cool down. Ran test cycle with 3bath towels, and 3 hand towels. Found unit thumping. Spoke with BJ, could not pinpoint where issue coming from. Needs motor and blower wheel; ordrng 1 WE16X23857 (blower wheel) and 1 WE49X28295 (Motor)"
We serviced a
WHIRLPOOL STACK W/D
Model WFW8300SW04
Near Painesville, OH 44077
Joe O
Job Details: 07/23/2021
"Cc: banging noise when going into spinRan drain and spin with no load. Did not hear any banging. Ran cycle with towels. Found under load the cabinet flexes, causing small clicking noise. Took pressure off leveling leg. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF57R18DM00
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/23/2021
"I tapped the system. Recovered the remaining Freon if any. There was none . Remove the old parts installed new parts put the unit at a 30 inch vacuum held for 10 minutes. Charge the unit with 4.8 ounces of Freon a frost pattern started to develop unit tested good recommended customer to wait 24 hours before packing fridge. ; used 1 Tjaf1200 (1/4 tube ex), and 1 W10896709 (Lokring 6-6) from stock"
We serviced a
GE REFRIGERATOR
Model Pfe29psdfss
Near Avon, OH 44011
Gabriel P
Job Details: 07/23/2021
"Noise is coming from compressor when it start is normal also when to give customer a estimate on crisper drawer but they no longer make it,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 07/23/2021
Shifter came out ordering the original one it has the big one in it dont ; ordrng 1 W10913953 (Shifter)
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Cleveland, OH 44108
Corina B
Job Details: 07/23/2021
CC that the unit is not working. Confirmed. Found the shifter not working. Will need a shifter; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Elyria, OH 44035
David R
Job Details: 07/23/2021
unit not agitating Found motor and shifter error code. Went into diagnostics cycle and when agitating would just move back in forth but spin was good. Replaced actuator. Tested and both spin/agitate good. Draining slow. Drain pump out of range. Replaced that from t/s as well. Ran another diagnostics, still draining slow. Found debris in basket. Tried removing but stuck in drain ports under agitator will need new basket and hub. Ordering.; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub), used 1 W10876600 (PUMP-WATER), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Mayfield Heights, OH 44124
Jason N
Job Details: 07/23/2021
Cc unit burnt inside vent.Customer stated the vent inside the dryer is burnt and needs replaced. Found inlet vent discolored. Advised customer discoloration on air inlet is normal and will not cause performance or safety issues. Unit is working as designed. Retrieved drum for return.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near Mayfield, OH 44143
Jason N
Job Details: 07/23/2021
"Cc unit freezing product in ff section.Customer stated unit ff section set to 7, she could not change it, control wouldnt respond. Advised customer control board would need replaced. Replaced control using truck stock part. Programmed board to 12. Set both sections to recommended. Advised customer to allow 24 hrs for unit to regulate temps. ; used 1 WPW10503278 (Control) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM0
Near Lorain, OH 44055
Gabriel P
Job Details: 07/23/2021
Found internal wire broken is not repairable control sending voltage but not getting to fan
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Willowick, OH 44095
Dan H
Job Details: 07/23/2021
"Customer complaint that door is not sealing, door gasket is sealing, installed washers anyways, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/23/2021
Installed the new part op tested good. Door
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Wickliffe, OH 44092
Dan H
Job Details: 07/23/2021
"Customer complaint that unit is not making ice sometimes, found ice maker bin empty, ran ice maker diagnostics found e5(ice maker thermistor is bad) error code, ice maker thermistor is part of ice maker, unit needs new ice maker, part is out of stock so not scheduling return appointment ; ordrng 1 W11483245 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Fairview Park, OH 44126
Marie V
Job Details: 07/23/2021
"The POP that I took is not good. Cc that the unit does a high pitch sound when it starts only. Ran diag found error code of F0E7 load detected when running clean washer cycle. Started a cycle, noise came from belt. Replaced belt from T/S. Tested unit. Calibrated unit. Op test ok cust will go to Lowes to get the POP, cust paid in full.; used 1 WPW10006384 (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Westlake, OH 44145
Marie V
Job Details: 07/23/2021
"Replace housing, tested water, no leaks, no hammering, op test ok"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Westlake, OH 44145
Marie V
Job Details: 07/23/2021
"Replaced gearcase and wash plate. Ran calibration, auto test, and high speed spin, called cust to show how unit is running. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Jefferson, OH 44047
Brian M
Job Details: 07/23/2021
Installed UI control and harness OP Test Ok
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Shaker Heights, OH 44122
Corina B
Job Details: 07/23/2021
"CC that the unit is not heating. Confirmed. Checked the power at the terminal block, good. Checked the fuses and heater, good. Checked the thermostat open. Jumped the the thermostat out, started to heat. Replaced the thermostat from surplus t/s. Opt test ok ; used 1 WP8318268 (Thermostat) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Ashtabula, OH 44004
Brian M
Job Details: 07/23/2021
Customer did not receive part wpw10200659Installed all other boards Unit turned on OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM
Near Ravenna, OH 44266
Brian M
Job Details: 07/22/2021
Unit temping at 51 degrees In both sections Found compressor running Found light uneven frost pattern on evap Needs sealed system repair Evap and drier ; ordrng 1 WP2188823 (evaporator) and 1 W11179385 (drier-tube)
We serviced a
GE REFRIGERATOR
Model GFE24JSKFFSS
Near Perry, OH 44081
Dan H
Job Details: 07/22/2021
"Customer complaint that unit is not cooling properly, fresh food section temperature at 50 degrees, freezer section temperature at -11 degrees, found mullion not catching closer, raised fridge door, mullion closing now, op test good"
We serviced a
GE WASHER
Model GFW650SPN0SN
Near Perry, OH 44081
Jeff M
Job Details: 07/22/2021
Customer is having an issue with the fabric softener and bleach valve not dispensing properly. I took the machine apart and had no error codes. I tested the individual water solenoids each were within spec which is 1k ohms. From there I reassembled the machine put the machine back into test mode individually turned on each water solenoid through the test cycle everything is operating. I took the dispenser apart I cleaned it did not find any blockage. The main control board will work manually but will not work automatically needs a control board estimate only.; ordrng 1 WH22X30898 (Control) and 1 S
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Strongsville, OH 44149
Marie V
Job Details: 07/22/2021
"Cc that it takes too many times to close door. Confirmed, removed top rack and found old wheel still on it. Removed, ask cust to tested. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNS00
Near Amherst, OH 44001
Gabriel P
Job Details: 07/22/2021
Clear clogg ice on fill tube advise customer valve may be whipping and they may want to replace it but they the side wait and see what happens
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW0
Near Atwater, OH 44201
Brian M
Job Details: 07/22/2021
"Cc unit wont spin Found gearcase locked up Needs gearcase and washplate ; ordrng 1 W11132267 (gearcase) and 1 WPW10215115 (washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GSC3500D55BB
Near Orwell, OH 44076
Joe O
Job Details: 07/22/2021
Installed timer. Ran test cycle. Timer is advancing. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Atwater, OH 44201
Brian M
Job Details: 07/22/2021
Cc unit not spinning Found tub hub damaged and gearcase splines damaged Gearcase washplate and tub hub needed ; ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit) and 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Painesville, OH 44077
Jeff M
Job Details: 07/22/2021
The units sump is Seized in place. The pump is receiving power I found the filter screen split needs a new sump motor filter; ordrng 1 W11085683 (Sump) and 1 W10872845 (Filter)
We serviced a
MAYTAG WASHER
Model MAH2400AWW
Near Chardon, OH 44024
Joe O
Job Details: 07/22/2021
"Cc: clunking noise then unit stoppedCustomer stated unit was running then they heard a loud clunk and the unit stopped, they stated they hurried up and shut the unit off. Found basket broke free from shaft. Needs inner, outer tub assembly, and drumFront outer tub and basket discontinued; ordrng 1 12002538 (tub-outer) and 1 34001120 (hose-drawe(discontinued)) and 1 34001174 (Front outer tub(discontinued))"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51ES4ES02
Near North Royalton, OH 44133
Marie V
Job Details: 07/22/2021
"Cc that the oven will not work, cust said that whirlpool told her that they will send her a new unit but is in back order. Unit is not working. Check the breaker it was turned on. Check power coming in at the control 120, on l2 side, called BJ had me verify l1 on control had 0V. Check power at the terminal coming in. From L1 to N 0V from L2 to N 120V and from L1 to L2 0V. Will need electrician."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kent, OH 44240
Brian M
Job Details: 07/22/2021
Could not reach tech line just kept getting busy signal created a document and submitted it in service matters Connected unit to Maytag and ran update Ran quick wash no issue at this time Advised to try and see if updates helped
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Avon Lake, OH 44012
David R
Job Details: 07/22/2021
Unit test good. Customer still had questions. Seems like invalid options were being pressed. Customer doesnt have owners manual. Will need to download. Gave model number.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kent, OH 44240
Brian M
Job Details: 07/22/2021
Installed sump assembly OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near North Royalton, OH 44133
Marie V
Job Details: 07/22/2021
Cc that the unit is loud. Confirmed unit is vibrating a lot. Took panel off and found blower wheel full with lint. Cleared out and tested unit. Good. Also check vent outside and advice cust to replace foil vent for flexible matal or rigid metal foil vent is considered fire hazard. Op test ok.
We serviced a
KENMORE DISHWASHER
Model 665.12773K310
Near Brecksville, OH 44141
Marie V
Job Details: 07/22/2021
Replace pump motor. Tested unit. No leaks. Op test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Streetsboro, OH 44241
Brian M
Job Details: 07/22/2021
Installed control OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW03
Near Lorain, OH 44052
Gabriel P
Job Details: 07/22/2021
"No issue with new gasket it just needed to be snapped in ,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Cleveland, OH 44135
Corina B
Job Details: 07/22/2021
"CC that the unit will throw a f5 error code. Verified and ran diagnostics found error codes f5e2 Lid Lock Will Not Lock Or Lid Lock Failure, f5e3 Lid Lock Will Not Unlock, F0e3 overload. Verified dcv to control and not reading correctly with latch will need control board and latch replaced. Gave customer estimate and they said they will call whirlpool to see if they can get an authorization for coverages on parts.; ordrng 1 W11170706 (Main control) and 1 W10810403 (Latch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model LAT2500AAE
Near Chardon, OH 44024
Dan H
Job Details: 07/22/2021
"Customer complaint that unit is leaking, confirmed, found unit leaking from tub seal, found gear oil all over inside unit, unit needs new tub seal and transmission, transmission and tub seal cannot be replaced be the tool needed is no longer available, unit is not repairable"
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/22/2021
"All vibration was normal,unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Streetsboro, OH 44241
Brian M
Job Details: 07/22/2021
Ran entitlement in warranty Cc unit not spinning properly and leaking Found leak coming from dispenser Needs drawer assembly Ran several spin test could not determine an issue with the spin at this time ; ordrng 1 W11524103 (Drawer)
We serviced a
KITCHENAID COOK TOP
Model KICU509XBL00
Near Westlake, OH 44145
David R
Job Details: 07/22/2021
"Cc unit getting F47. Checked error code and went through tech sheet. Found shorted fuse, tested more and found shorted control. Gave estimate for module. Customer paid SVC. Customer calling customer service about unit. Do not order parts at this time ; ordrng 1 W10857232 (Module), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DBL0
Near North Royalton, OH 44133
Corina B
Job Details: 07/22/2021
Replaced the turbidity sensor and wire. Ran a calibration. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Aurora, OH 44202
Dan H
Job Details: 07/22/2021
"Customer complaint of loud noise, confirmed, found motor not properly mounted causing blower wheel to rub on housing, corrected motor mount, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Middleburg Heights, OH 44130
David R
Job Details: 07/22/2021
"Replaced both control and UI, ran steps 51/52. Good. Op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2300XTVQ1
Near Richmond Heights, OH 44143
Jason N
Job Details: 07/22/2021
"Cc unit start button not workingCustomer states start button and a few other button have stopped working when pressed. Verified Start button, Cancel button, and Rinse only button not working. Unit needs console control. Customer not repairing at this time, estimate only.; ordrng 1 WPW10175348 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond Heights, OH 44143
Jason N
Job Details: 07/22/2021
"Cc unit not cooling in refrigerator section.Customer does not have pop, stated RaC sent us out under warranty. Advised customer we do not have information stating unit is under warranty, she would have to contact RaC or WP. Customer called RAC, manager stated he will call WP for a fresh dispatch. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB06
Near South Euclid, OH 44121
Jason N
Job Details: 07/22/2021
"Cc unit not cooling in freezer. Customer showed pop. Found unit freezer only cool. Pulled evap cover. Found ice ball on cap tube. Unit has refrigerant leak, will need sealed system repair. Compressor not showing in stock at Marcone. Office to contact customer for next service date.; ordrng 1 W11407409 (Evaporator) and 1 W11480426 (Compressor) and 2 2174739 (Process tube)s"
We serviced a
ELECTROLUX DISHWASHER
Model EI24ID30QS0A
Near Mentor, OH 44060
Jeff M
Job Details: 07/22/2021
The unit is in a continuous drain cycle. The pressure sensor failed ; ordrng 1 5304504077 (Sensor kit) and 1 Shipping
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Garfield Heights, OH 44125
Corina B
Job Details: 07/22/2021
CC that the dishes are not drying. Confirmed. Ran diag no codes. Found no rinse aid being used. Ran a calibration. Heater turn on. Adjust to use rinse aid and to run the hot water in the sink. Opt test ok.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44105
Corina B
Job Details: 07/22/2021
"CC that the washer sometimes works and then stops. Confirmed. Found the cold water barely going into the washer. Disconnected the waterline, good pressure coming out. Replaced the the water valve."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Shaker Heights, OH 44120
Corina B
Job Details: 07/22/2021
"CC that the door leaks. Confirmed. Found the unit leaning forward. Lowered the back feet. Started a cycle, no leaks. Opt test ok"
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Willoughby, OH 44094
Joe O
Job Details: 07/22/2021
"Cc: steam function leakingFound when running stream unit leaks from door. Unit leaking with 2 items. Per owners manual, use 3-4 items. Customer stated she did not have a full load when unit leaked. Ran test cycle with 4 towels. Unit still leaking. Needs valve assembly; ordrng 1 W11267102 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Middleburg Heights, OH 44130
David R
Job Details: 07/22/2021
Cc bracket broke for drawer. Confirmed. Ordering bracket kit. ; ordrng 1 W10874836 (Bracket right)
We serviced a
KITCHENAID WALL OVEN
Model KODE500EWH01
Near Aurora, OH 44202
Dan H
Job Details: 07/22/2021
"Customer complaint that control panel shut off for 3 days, No model/serial tag, ran diagnostics found f2e1(stuck key), unit needs new user interface, customer does not want repair ; ordrng 1 W10588751 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG RANGE
Model MGR5875QDS1
Near Brecksville, OH 44141
David R
Job Details: 07/22/2021
"Cc unit beeping not heating all the way and turning off. Found igniter not drawing enough amps. Replaced from t/s. Tested. Good. ; used 1 12400035 (IGNITER), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS4
Near Avon, OH 44011
Gabriel P
Job Details: 07/22/2021
"Found ice clogged on ice maker fill tray causing to over flood the water when ice maker asking for water ordering valve it might be whipping ; ordrng 1 WP12956105 (Valve), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Mentor, OH 44060
Joe O
Job Details: 07/22/2021
"Cc: not cleaning, door not staying closed, not draining water out, leaking from bottom of door, long wash timesRan test cycle. Found leaking in the middle of the door, drain pump over heating, latch not grabbing every time. Needs latch assembly, sump assembly, drain pump and friction pads. Sump assembly out of stock. Office to reschedule. ; ordrng 1 W10847562 (pump&motor) and 1 W10876537 (drain pump) and 1 WPW10274884 (door latch) and 1 WP8524472 (door latch actuator) and 2 WP8268961 (pad)s"
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near University Heights, OH 44118
Jason N
Job Details: 07/22/2021
"Cc unit door not staying closed. Found door not latching correctly. Adjusted door strike and hinges. Door now latching tightly. Customer stated she wanted unit serviced/cleaned out. Pulled unit apart, vacuumed out lint and debris. Checked venting, good airflow. Op test good."
We serviced a
WHIRLPOOL DRYER
Model WED94HEAW0
Near Willoughby, OH 44094
Joe O
Job Details: 07/22/2021
Cc: squealing at start of cycleFound pulley seized to idler arm. Needs dryer repair kit. Installed dryer repair kit. Ran test cycle. Op test ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Parma, OH 44129
Marie V
Job Details: 07/22/2021
"Cc that things are freezing in fresh food section. Took temps 37* on fresh food section and -2 on freezer. Unit was set to 40* on fresh food section and recommended on freezer. Rearrange the bottom drawer they need to be together so theres a good air flow on section. Also replaced damper and thermistor, set unit back to recommended on fresh food section and set freezer at 2*. Advice cust to allow 24 hours for temp to adjust. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Moreland Hills, OH 44022
Jason N
Job Details: 07/22/2021
"Cc unit leaking from freezerFound ice buildup on bottom of freezer and well as frost buildup on left side of freezer. Cleared ice/frost from freezer, steamed evap drain. Drain clear. Checked door for proper sealing. Gasket sealing properly. Fan tests good. Could not pinpoint source of air leak/frost buildup. Possible freezer door left cracked open."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Maple Heights, OH 44137
Jason N
Job Details: 07/22/2021
"Cc unit has no power. Plugged in unit, no lights or functionality. Checked power cord into unit. Found power harness connector unplugged in rear of unit. Plugged in, unit powered up and starting to cool. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Mentor, OH 44060
Joe O
Job Details: 07/22/2021
"Installed gear case, and motor. Ran diagnostics test cycle. Op test ok"
We serviced a
WHIRLPOOL KITCHEN
Model KRFF507HPS02
Near Painesville, OH 44077
Joe O
Job Details: 07/22/2021
"Installed ice maker, hinge, mullion rail, and cam. Cycled ice maker. Op test ok"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Cleveland, OH 44105
Jason N
Job Details: 07/22/2021
Cc unit seal came off again.House is unsanitary and roaches present. Snapped pics. Advised customer office will be in contact with them.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW
Near Mayfield Heights, OH 44124
Dan H
Job Details: 07/22/2021
"Leveled unit, op test good"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Strongsville, OH 44136
David R
Job Details: 07/22/2021
"Replaced fan motor. Cc was unit making noise from fan while baking. Unit was dropped on side when delivered. Customer said home appliance will be ordering and replacing the side frame. New side frame they ordered was bent, customer contacting Home Appliance for repair. When replaced new blower fan and testing, looks like since the side frame is bent it is pushing up and causing loud humming noise while running. Customer contacting whirlpool and home appliance. Once they replace side frame, should be good. We are good on our end and do not need to return as of now."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Shaker Heights, OH 44122
Jason N
Job Details: 07/22/2021
"Cc unit still not drying clothing all the wayCustomer stated drying clothing on low heat will not dry the clothing completely. Advised customer to increase heat or use timed dry option. Customer believes she should not have to use timed dry option as a work around. Explained how sensor dry works again. Ran diagnostics, no codes stored, moisture sensor test passed. ,Called Wp techline to document, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Shaker Heights, OH 44120
Jason N
Job Details: 07/22/2021
"Cc unit freezer not cooling Customer stated freezer temps go no lower then 12 degrees. Refrigerator sections is fine. Found ice ball on evaporator cover. Hooked up gauges to low side, system is in 7 in/hg vacuum. Unit has a refrigerant leak. Ordering evaporator and filter drier. Customer also stated both doors never seems to have worked right. Found both doors missing stops, doors swing open too far. Both hinge covers are cracked, customer wants to replace. Unit under 5 yrs, SS parts and labor covered per KA. Some parts not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 2 W10153126 (Door stop)s and 1 W11256565 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 WPW10120103 (Cover right) and 1 WPW10120102 (Cover left)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Mayfield Heights, OH 44124
Dan H
Job Details: 07/22/2021
"Customer complaint that food is freezing in fresh food section section, fresh food section temperature at 38 degrees on warmest setting, unit needs new control; ordrng 1 W11357371 (Cntrl)"
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW
Near Lyndhurst, OH 44124
Corina B
Job Details: 07/22/2021
"CC that there is a long cycle times. Confirmed. Found the hot and cold water barely coming in. When checked the pressure to the hoses, black and rust coming out of the hoses. Waterlines are corroded that are going to the washer. Will need a valve. ; used 1 W11165546 (VALVE) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HB00
Near Strongsville, OH 44136
David R
Job Details: 07/22/2021
"Cc unit door will be closed but has to slam it and door will read closed. Followed service pointer. Checked around door and hinges and seems like no gaps or anything out of alignment. Ordering switches, a little charred on edges, could be faulty.**setting as 2 count. Have to pull out in a tight spot.*** requesting double labor ; ordrng 1 W11033422 (Assembly switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Parma, OH 44130
Marie V
Job Details: 07/22/2021
"Cc that the light for filter is still on cant get it to reset and it leaked when it was replaced. Tested water with cust no leaks at the filter area, explain cust that the filter every time is replaced some water will come out and when it put back together as well, no leaks also showed cust that the light and ice type has to be press for 3 seconds to reset. Reset filter for cust. Op test ok"
We serviced a
FRIGIDAIRE WASHER
Model FFLG3911QW1
Near Wickliffe, OH 44092
Corina B
Job Details: 07/22/2021
Replaced the drain pump. Opt rest ng. Drain pump is running. Will not go into diag. The cord ground prong is broken off in the outlet. Called t/l Gordon walked threw the diagnostics 41 error door open when starting. Diagnostics passed. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock