Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 8428 customer reviews

Map of Cleveland, OH

Great Service




Review of Fred's Appliance Service


Map of Solon, OH

Great service.




Review of Fred's Appliance Service

Working with your company was a very positive experience. Chad was very friendly and knows what he is doing. I also appreciated the fact that when I called, a real person answered the phone!


Map of Garrettsville, OH

good service




Review of Fred's Appliance Service


Map of Fairview Park, OH

Prompt and competent




Review of Fred's Appliance Service


Map of Beachwood, OH

Very professional




Review of Fred's Appliance Service

Work done quickly and expertly


Map of Avon, OH

Jan




Review of Fred's Appliance Service

Gabriel was awesome. He was very patient with the circumstance which he shouldnt have had to put up with from Sesrs


Map of Parma, OH

Great




Review of Fred's Appliance Service

Wonderful service. Professional, knowledgeable, friendly! Would recommend them to anyone! Thank you for this recommendation!


Map of Westlake, OH

Oven repair




Review of Fred's Appliance Service

Gabriel identified the cause of my oven problem for a follow up appointment. Friendly service and good advice.


Map of Westlake, OH

Oven repair




Review of Fred's Appliance Service

Brian did a great job diagnosing the cause of my oven problems.


Map of Avon Lake, OH

Nice service & great treatment




Review of Fred's Appliance Service

Great experience.


The Service was great and Robert was also




Review of Fred's Appliance Service


Thorough exam of refrig and freezer




Review of Fred's Appliance Service

When customer calls for service, their phone number should immediately be retained for the appointment confirmation call --I tried to respond twice before speaking to a customer service person to confirm the appointment.


Great service!




Review of Fred's Appliance Service


Good job




Review of Fred's Appliance Service

Jeff was efficient, knowledgeable and polite. Ice cube maker was fixed in a short time. If I could give him and Fred’s Appliance a rating about excellent I would.


Great service




Review of Fred's Appliance Service


Professional




Review of Fred's Appliance Service

Brian Brocco was a kindly gentleman who thoroughly investigated a problem with our washing machine and recommended a reasonable course of action even though it resulted in less profit for Fred's, so I will use Fred's in the future.


Great service




Review of Fred's Appliance Service

Tech was on time and did a excellent job


Prompt, Courteous Service




Review of Fred's Appliance Service

The repairman came on time & was very knowledgeable. He checked the fridge thoroughly to determine what was wrong. Then he got it working fine again. He was very courteous & answered all my questions.


Mr and Mrs




Review of Fred's Appliance Service

We think the service we received was awesome! Our inferior refrigerator,although not sold as that, was difficult and challenging for our repair men. The repairs on Fred’s end are complete. Now it is up to Frigidaire/Electrolux to make some decisions.


Great, Friendly Service




Review of Fred's Appliance Service

Brian was very prompt and very friendly. Knowledgeable repairman.


Great Service - Poor Quality Replacement Parts




Review of Fred's Appliance Service

Technician was great and work was always done quickly. The parts that were provided by the manufacturer on the other hand were of poor quality, which resulted in multiple visits. This is out of the hands of Fred's and their technicians, but it took 4-visits to fix our oven.


Response from Fred's Appliance Service:

Hi Eric! Thank you for the review. We're glad you were happy with service! We sorry with the issue on the parts. Sometimes it does happen, and it's never fun. :(. Thanks again, and have a great day! -The Fred's Team


Great experience!




Review of Fred's Appliance Service

Great service, Mac was very knowledgeable, He was very thorough at explaining what was going on with our appliances and what he was going to do to fix them. I would definitely recommend this company to friends and family! Thank you!


Excellent Service




Review of Fred's Appliance Service

I have used Fred's Appliance since 2002 and have always been more than pleased.


Thorough exam of refrig and freezer




Review of Fred's Appliance Service

Chad took the time to inspect and clean the inside operation of the frig. His findings pointed to a blocked condenser fan. I'm hoping this will resolve the leaking issue.


Same day appointment




Review of Fred's Appliance Service

Called for refrigerator prob. Came out same day to diagnose my issue. Parts orded and repair complete two days later.


good service




Review of Fred's Appliance Service

He is a real pro!


Shandi




Review of Fred's Appliance Service

Good


Great service




Review of Fred's Appliance Service

Paul was great, effecient and explained everything..Pricing was a bit high..I feel the service fee should be waived when you hire them to do the work.


Response from Fred's Appliance Service:

Hi Sue! Thanks for the review! Many companies that offer "waiving" of the service call with repair inflate costs in other areas of the bill (labor and/or parts). We like to give a complete breakdown of the repair so you know exactly what you're paying for. We pride ourselves in being transparent in how we charge. Thank you again for your comments and have a great evening! -The Fred's Team


Victor




Review of Fred's Appliance Service

Corey was great. Neat, fast, and through.


Great Service!!




Review of Fred's Appliance Service


Great Service Tech




Review of Fred's Appliance Service

Jeff was very informative - he explained the aspects of what needed to be done and how he was going to do it. Plus he offered additional insight into other appliances on life expectancy, typical breakdowns, and how to fix. Jeff's extremely knowledgeable.


Freezer lightbulb




Review of Fred's Appliance Service

The technician was great professional and polite fix the problem


Great Service




Review of Fred's Appliance Service

Great job


Great Service




Review of Fred's Appliance Service

Love working with Fred's! Always great and efficient service.


Steve




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Jihn




Review of Fred's Appliance Service


Professional operation




Review of Fred's Appliance Service

The technician was professional and knowledgeable. He arrived on time and fixed our ice maker.


Great Service




Review of Fred's Appliance Service


She was great! Stayed a long time to find the problem.




Review of Fred's Appliance Service


Technician great. Customer Service staff (call center of 2 people) horrible!




Review of Fred's Appliance Service

Really pleasant and professional. I trust his work.


Quick Serivce




Review of Fred's Appliance Service


Came within appointment time and was knowledgeable




Review of Fred's Appliance Service

Brian Mullins was very knowledgeable and helpful with his explanations.


Not pleased




Review of Fred's Appliance Service

He wasn’t pleasant at all. Insisted he had to see our receipt even though his company already had it and confirmed that before he would start. Like one hand didn’t know what other was doing. All he did was put in a new gasket that I’d already ordered through the company. Would avoid this person in the future


Response from Fred's Appliance Service:

Hi Nancy, Thanks for the feedback! We are sorry to hear that your experience was not stellar. We have a make-it-right policy and would appreciate the opportunity to do so. If there is anything at all that we can do to better your experience, please let us know by calling us at 1-888-45-FREDS. Thank you! The Fred's Team


Great Service!




Review of Fred's Appliance Service

This is one of several times I have had Fred's to out house and the second time for Corina. I requested her because she is both professional, courteous and above all very good at what she does!


Quick service and just a great technician!




Review of Fred's Appliance Service


Technician was darling!




Review of Fred's Appliance Service


Excellent Service




Review of Fred's Appliance Service

Very polite and professional


Great Service




Review of Fred's Appliance Service

While there were a few hiccups in finding the correct part, the technicians were always courteous and prompt. Final repair was performed quickly and efficiently.


Good service, representatives were polite




Review of Fred's Appliance Service

There was a scheduling problem. They originally , awwek before the service date, said they were to be here in the afternoon window. Instead the day before they scheduled us for the morning window. Relying on the first statement we scheduled another person for the morning window. I didn’t want to turn your service away so of course they both arrived within 10 minutes. But, we did get all the problems resolved by your servicemen. Thank you


Response from Fred's Appliance Service:

Hi Mary, Thank you for taking the time to submit your review! We apologize for any confusion with scheduling. We always call and email 2 days for the scheduled appointment date with a three hour timeframe. Since we can't predict the exact amount of time it will take to diagnose appliances and complete repairs, we have to provide these 3 hour windows. We are glad to hear everything worked out and your unit is up and running again! Thank you! The Fred's Team


pleasantly surprised




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service

Service was great! My problem was fixed quickly and explained to me very well. Thanks Corey!


Very courteous service




Review of Fred's Appliance Service

Art has been wonderful as he has been very concerned to resolve the issue we have been having with our refrigerator. He even alerted us to too an issue we did not even know that we had. Service has been great. Thanks Art.


Dishwasher repair




Review of Fred's Appliance Service


Awesome company




Review of Fred's Appliance Service

Corina is the best. Jessica was a huge help with scheduling. Everyone i have ever interacted with is wonderful.


Service Tech was Very Good




Review of Fred's Appliance Service

Corina was very knowledgeable on my dryer model and took the time to explain the issue and what the fix was.


Excellent service Very pleasant individuals




Review of Fred's Appliance Service


Mary




Review of Fred's Appliance Service

Very pleasant, awesome service, timely, friendly, excellent experience!


Carol




Review of Fred's Appliance Service


great service




Review of Fred's Appliance Service


GOOD SERVICE, PERSONABLE AND RESPECTFUL




Review of Fred's Appliance Service


Hanging stove door




Review of Fred's Appliance Service

I loved that they sent a picture of who would be coming. I loved that they called and said how long it would take them to get there and he was a gem. young, professional, and authentic. He was efficient. My score of a three star in respect to convenience has nothing to do with Freds or Cory. I would just like it if all service providers could tell you where you in in order of service so that you are not wasting hours waiting. Someone has to come up with a better system...


great service and very informative




Review of Fred's Appliance Service

I was kept informed all through the process, phone calls, emails, when he was on the way. I think the service was great and will let my friends know how wonderful you are.


Great experience




Review of Fred's Appliance Service


Excellent Experience




Review of Fred's Appliance Service

Repairman was on time and knew his stuff. Repair was quick and he explained everything. Would recommend Fred's to anyone who needs an appliance repair.


Excellent Experience




Review of Fred's Appliance Service

Repairman was on time. Really professional and knew his stuff! Nice personality, cordial, and explained everything. I would recommend Fred's to anyone who needs an appliance repair.


great service




Review of Fred's Appliance Service

corina was very friendly and professional.she did a great job


Great service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


First exp




Review of Fred's Appliance Service

Very professional


washer part broken




Review of Fred's Appliance Service

Jeff was just fine.


appointment




Review of Fred's Appliance Service

got an appointment very quickly


Awesome Service




Review of Fred's Appliance Service


Very helpful!




Review of Fred's Appliance Service


excellent work




Review of Fred's Appliance Service

Helpful hints for maintenance and very courteous and polite.


Great service




Review of Fred's Appliance Service

Great experience, fair price,


Service call




Review of Fred's Appliance Service

Very professional ! I would highly recommend using them for service again !


Great service




Review of Fred's Appliance Service


Owner




Review of Fred's Appliance Service

Came around expected time.how ever workers didn't come back with dryer tubing that was bent during the time of fixing the dryer That never came back as stated. Lint all over the basement..heat circulates all day from the dryer. Please call to take care of this matter. Men were very professional.


Response from Fred's Appliance Service:

Hello Monique! Oh No! Thank you very much for your comment...we will be calling you shortly to address. Thanks again -The Fred's Team


Great service, good advice




Review of Fred's Appliance Service

Great service, good advice


great service




Review of Fred's Appliance Service

great service


Response from Fred's Appliance Service:

Thanks for the compliment!


Great tech...........very helpful




Review of Fred's Appliance Service


Fantastic service




Review of Fred's Appliance Service


Fred's




Review of Fred's Appliance Service

Brian took time to courteously explain everything to my husband.


Great Service!




Review of Fred's Appliance Service

This was the best service experience I have had. Mac is extremely knowledgeable, competent and efficient. I will definitely call Fred's Appliance for my future service needs!


Great Service!




Review of Fred's Appliance Service

This was the best service experience I have had. Mac is extremely knowledgeable, competent and efficient. I will definitely call Fred's Appliance for my future service needs!


Took Care of the Issue




Review of Fred's Appliance Service

Fabulous, fast service!


Great service! Prompt and friendly!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Professional & Attentive


Great service




Review of Fred's Appliance Service


Outstanding




Review of Fred's Appliance Service

Technician was very professional and personable....will use Fred’s again if needed. Thanks!


very knowledgeable about product, answered all questions




Review of Fred's Appliance Service


Glad it was still under warranty!




Review of Fred's Appliance Service

If this had not been covered under warranty it would have been more than half the cost of a new machine. The parts were expensive.


BRIAN'S REPAIR WAS VERY GOOD




Review of Fred's Appliance Service

I AM NOT HAPPY THAT I HAD TO PAY FOR A PROBLEM EVALUATION THEN AN ADDITIONAL PROBLEM SERVICE CALL. NEXT TIME I WILL DO THE WORK MYSELF


Response from Fred's Appliance Service:

Hello Brian! Thank you for the note. We appreciate it. We will be reaching out shortly to discuss. We're glad you were happy with Brian's service! Speak soon. -The Fred's Team


Awesome service




Review of Fred's Appliance Service

Robert always does an awesome job


Fred is the best!




Review of Fred's Appliance Service

Good and very prompt service!


Nice guy




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

She was just great, she explained how the new washers differ from what I was used to. She took time to explain how they work and even the amount of detergent to use.


Great service and prompt




Review of Fred's Appliance Service


Good Seervice @ Fair Price




Review of Fred's Appliance Service

Mac arrived within the expected window, got right to work, and diagnosed the problem. The fix was simple and he went on his way.


Technician very qualified




Review of Fred's Appliance Service

The technicians showed up on time, dressed very professional and very quick with their work. They were very neat and organized and solved our issue. Highly recommend Fred's Appliance Service.


Great Service




Review of Fred's Appliance Service

Mac the service man was great.


Great service




Review of Fred's Appliance Service

Timely and reliable service


Great service




Review of Fred's Appliance Service

The man who fixed my dryer was very nice and very informative


Great!




Review of Fred's Appliance Service


Prompt and courteous




Review of Fred's Appliance Service

Was there when said they would and did a good job, Thanks


Great Service




Review of Fred's Appliance Service

Mac was great. He did a great job trying to fix our refrigerator but in the end we had to get a new one. 🙁


Great Techician




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Repairman was very nice. Repaired the problem in a timely manner & was very pleasant.


Satisfied customer




Review of Fred's Appliance Service

Fixed the ice maker issue quickly and to my satisfaction.


Great Service repairman




Review of Fred's Appliance Service

Mac , your service repairman was excellent !! very kind, curtious , helpful , and respectful to our home !! …


Great service!




Review of Fred's Appliance Service

Paul was friendly, professional, and expedient. I would highly recommend Fred’s Appliance based on our experience with Paul.


Great Service and On Time




Review of Fred's Appliance Service


Christina




Review of Fred's Appliance Service

Gabriel was very friendly and knowledgeable.


Great




Review of Fred's Appliance Service

Brian was great. And professional


great service




Review of Fred's Appliance Service


Took two trips, but in the end it was fixed




Review of Fred's Appliance Service

My Whirlpool washer was not putting enough water in to wash. Paul, came, replaced a water inlet valve, but it did not solve the problem. He said the control board was bad, and ordered it. Next week after a short time, he was finished. Now the Whirlpool washer is back to normal and the water level is fixed. Thanks


Very knowlegeable....




Review of Fred's Appliance Service

Brian knew his stuff!


Great and friendly service.




Review of Fred's Appliance Service


Great service. Thank you again so much!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Terry




Review of Fred's Appliance Service

Excellent service quick and on time


Simple, Convenient, and Helpful!




Review of Fred's Appliance Service

Great experiences from both the office and the tech. We will definitely use Fred's Appliance again and refer others.


dryer repair




Review of Fred's Appliance Service


Great service, super friendly & great advice!




Review of Fred's Appliance Service

Extremely polite & VERY handsome! WoW! Lol


Jeff was awesome!!!




Review of Fred's Appliance Service


Professional,knowledgeable,and very patient




Review of Fred's Appliance Service

You are lucky to have her as your employee. She was able to ease my mind as soon as she entered my kitchen!😬


Don




Review of Fred's Appliance Service

Very accommodating with scheduling


Excellent service




Review of Fred's Appliance Service

Great technician. Very helpful


Expensive service with no service




Review of Fred's Appliance Service

We had Fred’s come out for both our washer and our refrigerator. I was told that my 4-5 year old washing machine “was toast” and we should just buy new. I then asked about Whirlpool washers and he basically reprimanded me for “blaming the manufacturer” when it was just the model. The rest of the time there was spent with the service technician looking up the parts that he would have used to fix the problem. I then asked him to look at the refrigerator (as scheduled) because it had been making an odd noise when the motor was running. It didn’t make the noise as he was standing there. He turned up the temperature in order to get the motor to kick on and listened again. He looked under the frig and said it needed cleaned. He did not offer to clean it, but did tell me how to do it on my own. He rang up the service—$130 total for no actual service. I understand there was nothing to service on the washer, but really—for $130, he couldn’t have cleaned the condenser coils? Never again will I use Freds and I will let others know this as well.


Response from Fred's Appliance Service:

Hi Roxanne! Thanks so much for your review. I'm very sorry you felt you did not receive stellar service. We're going to be contacting you shortly to resolve these issues. We have a make-it-right policy. Thanks again for your comments, and speak soon! -The Fred's Team


Wonderful Service




Review of Fred's Appliance Service

Brian was very professional and courteous, he was efficient and mindful of being tidy. He put down blankets/mats when moving the microwave. He was a pleasure to meet. He even gave my dog Murphy a doggie treat when he went out to his service vehicle to get tools.


Great service, professional




Review of Fred's Appliance Service

The tech was very professional and knowledgeable. He diagnosed the problem quickly and the repair was quickly done.


Timothy




Review of Fred's Appliance Service

Great service.


great service




Review of Fred's Appliance Service

We had another great experience with Fred's. always professional. prompt and clean, we always recommend Fred's to friends.


The techician was prompt and very knowledgeable.




Review of Fred's Appliance Service

I would recommend her services to family and friends.


Great service




Review of Fred's Appliance Service

I thought the service was excellent!


Great service.




Review of Fred's Appliance Service


Brian was awesome




Review of Fred's Appliance Service

Brian the repair man was great. I was interested in my dryers repair so the repairman took the time to show me what he was fixing. Brian went above and beyond to help. I would recommend them for appliance repairs to my family.


Richard




Review of Fred's Appliance Service

Great Service. Our Problem was diagnosed quickly and repaired with a smile by Mac


Review




Review of Fred's Appliance Service

Technician left and microwave did not work. He came back and fixed and now it is not working again.


Response from Fred's Appliance Service:

Hi Erin! Thank you for your note. We will be in touch shortly to address. We definitely will get you squared away. So sorry for the continued troubles! -The Fred's Team


Coreen




Review of Fred's Appliance Service

Satisfactory


Nice technician. Pricey service call




Review of Fred's Appliance Service

Nice, knowledgable technician. Service call price was very high considering there was no work done - only could offer advice to purchase new machine. Also provided unrealistic quote for repair if I chose to keep my machine.


Response from Fred's Appliance Service:

Hello Greg! Thank you so much for your feedback. I've reviewed your workorder. We found the gearcase failed in your washer. With regret, this is the worst possible (and most expensive) scenario for a washer repair. We're very sorry this ended up being the case! 🙁 Thanks again for your comments, and have a great weekend. -The Fred's Team.


Great customer service, pricing could have been a little cheaper




Review of Fred's Appliance Service

Chad is a very pleasant and personable person during my encounter with him. He was also very patient while waiting on a lengthy phone call from my home insurance company to give authorization to completing the repair so that I could be reimbursed for services rendered. He was prompt in arriving at my home at the schedule time that I was expecting him. Very knowledgeable in completing the repair to my satisfaction. My only complaint is that I've only had my refrigerator for 2 years and It should not be in need of any repairs in such a short period of time; especially a new motor. Other wise I was very satisfied with the service. Thank you


great service tech




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Great service! Arrived on time, diagnosed the problems and gave me several options.


Maytag cloth washer diagnostics




Review of Fred's Appliance Service

Wonderful expertise and professional performance!


Vicky




Review of Fred's Appliance Service


Joanne




Review of Fred's Appliance Service

Besides parts being on backorder for too long the device was above average


Great service! Thank you Mac!!




Review of Fred's Appliance Service

Very professional.


Refrigerator noise




Review of Fred's Appliance Service


Thorough exam of refrig and freezer




Review of Fred's Appliance Service

Initial problem water on floor in front of refrig door. After visit, could not explain but hasn't happened again.


Jeff




Review of Fred's Appliance Service

Professional prompt knowledgeable


Dishwasher Repair




Review of Fred's Appliance Service


Ice maker still not working




Review of Fred's Appliance Service

My ice maker still does not work


Response from Fred's Appliance Service:

Hi Mark, Thank you for submitting your review. We are sorry to hear that your ice maker isn't working. I do see that you spoke with one of our team members and they informed you that since this is covered under warranty, you will need to reach out to the warranty company directly. Once the give us the ok, we will happily send another technician out to take a look and get this all taken care of for you! Thank you, The Fred's Team


Great service!




Review of Fred's Appliance Service

Corina was very professional and completed my repair very quickly. I would recommend her!


Great Service




Review of Fred's Appliance Service

I was very impressed with my service. My technician was very professional and did the work efficiently. In the future, I will definitely call Fred’s for any services that I may need.


Prompt, Competent




Review of Fred's Appliance Service

Corina was prompt with the repairs needed and did a competent job.


Great secretary that took the time to schedule my repair to get it done as soon as possible since it was urgent!




Review of Fred's Appliance Service


great service




Review of Fred's Appliance Service


Great scheduling, updates and arrival info.




Review of Fred's Appliance Service


Rebekkah




Review of Fred's Appliance Service

Right on time, courteous, efficient!


Contractor used for dishwasher repair




Review of Fred's Appliance Service

Very professional service


Wardshah




Review of Fred's Appliance Service

The technician was skillful and very kind


Great service




Review of Fred's Appliance Service

Impressed by our tech’s knowledge and professionalism


Great Service




Review of Fred's Appliance Service

The technician was amazing! He was extremely knowledgeable, professional and efficient. He took great care to be neat, clean and on time.The experience was fast and easy from first contact to finish. Excellent company!


2270 noble




Review of Fred's Appliance Service

Great


Very good service. Quick and efficient.




Review of Fred's Appliance Service

Would use them again.


Friendly and knew what they were doing




Review of Fred's Appliance Service


Excellent service, knowledgeable technician




Review of Fred's Appliance Service


Whirlpool Dishwasher




Review of Fred's Appliance Service


Fred's Appliance Service is great!




Review of Fred's Appliance Service

Very thorough - plenty of notification prior to visit. Robert is a true professional.


Tim




Review of Fred's Appliance Service

This was Gabriel's 2nd visit in 30 days for the same problem. Gabriele contacted supervisor and they figured out the problem! Thank you Gabriel!


Fred's appliance Service




Review of Fred's Appliance Service

Corina B was extremely professional, and discovered that my dryer was working fine, it was my electrical 220 line.


Great




Review of Fred's Appliance Service

Always polite and listen as i explain problem thanks


Great service




Review of Fred's Appliance Service

Great company that works with warranty


Found the problem with my stove which TWO other repair people failed to find




Review of Fred's Appliance Service

Corina did a throrough assessment of both my gas range and dishwasher. She recommended that the cost of repairing the parts on my dishwasher which included the operating panel at the front and a belt would be more than just replacing the dishwasher. She provided the price for what would be needed and she was right. I have had my gas range "repaired" twice and neither repairMAN fixed the problem. Corina discovered that mice had eaten through the wiring and that's why the ignitor kept shorting out when I tried to use the broiler. She painstakingly checked every possible reason for the problem took the whole broiler element apart which the previous unqualified repairMEN failed to do. In the end I decided to replace the range too she told me the average lifespan for a range and mine was on borrowed time. She was the best and I would highly recommend her for any appliance repair needs. She was so nice to my dogs too and they loved her which is a true test TO ME as well. Thanks Corina!


Dishwasher repair




Review of Fred's Appliance Service

The repair is so far satisfactory. Thank you.


Great service! Would recommend Robert to anybody!




Review of Fred's Appliance Service


Tom




Review of Fred's Appliance Service


Warranty claim washing machine




Review of Fred's Appliance Service

Our washing machine was 1 month past the standard warranty, I bought the extended warranty from Lowes. It started leaking water. The tech, Mac turned up and immediately spotted the problem and organized a repair "by the book" because of the extended warranty. Machine all fixed now and I will be using Fred's for ALL my appliance repairs, MOST impressed.


Angie




Review of Fred's Appliance Service

Friendly,knowledgeable and very professional


Great service




Review of Fred's Appliance Service


Friendly service




Review of Fred's Appliance Service

Knowledgeable tech.


Olivis




Review of Fred's Appliance Service


Dishwasher




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

I was pleased with the level of service from the beginning to the end. There was no charge due to my Lowes service contract/warranty. There was emails and phone calls confirming the time of my appointment. The serviceman explained everything concerning my washing machine in detail.


Mary




Review of Fred's Appliance Service

Very helpful. Thorough


Great Service




Review of Fred's Appliance Service

Gabriel did a great job fixing my refrigerator.


Not a people person




Review of Fred's Appliance Service

Dan, made me feel that he was in a hurry to get out. That he was irritated that I called the store when I told him about the addition $45 that was added. I told Dan after I spoke with the store that I understood that he was only doing his job but I know what I was told. Misunderstanding happen all the time, nothing. Dan left a part in the refrigerator from the old part, unprofessional. If Dan has to come back to my house, I would NEVER use Fred's Appliance again or recommend them


Response from Fred's Appliance Service:

Hello Trudie! Thank you so much for your comments. We will be discussing your service event with the technician. Following, we will be giving you a call to make this right. Thanks again for your comments - The Fred's Team


Good Service Iffy Parts




Review of Fred's Appliance Service

Gabrial the Tech did a good job on the diagnostic visit and the repair visit. The only problem was I had to cancel two scheduled appointments because the parts weren't available.


Response from Fred's Appliance Service:

Hello Greg! Thank you for your note. Delays in obtaining parts are never fun. 🙁 We're very sorry this happened in your particular case. After reviewing your record, I've found the parts we're not readily available by the manufacturer's distributor. We're very sorry. Thanks again for the note, and have a great weekend! -The Fred's Team


Awesome service




Review of Fred's Appliance Service


Mike




Review of Fred's Appliance Service

Great


The BEST!!




Review of Fred's Appliance Service

Paul has by far superseded any expectation of an Appliance repairmen. He’s friendly, professional, efficient and hands down the best plrepairmen in existence. His performance is top notch! He’s an appliance genius.


Dishwasher Repair




Review of Fred's Appliance Service

Skilled technicians


Friendly, prompt, great service




Review of Fred's Appliance Service


Very helpful & grateful it now works!




Review of Fred's Appliance Service


Fixed my dryer




Review of Fred's Appliance Service


Prompt, Efficient, Knowlegeable & Thorough




Review of Fred's Appliance Service

Excellent experience


Great Service!




Review of Fred's Appliance Service

Chad was very professional and explained what the issue was clearly. He made sure he checked everything, and that all was working properly before finishing the job!


Brian M.

Brian M.

RANGE KITCHENAID KSDG950ESS1 "Customer complaint Aqualift not getting stains up and takes a long time to preheat, customer also stated she ran it several times and still bottom will not come clean aqualift does nothing Customer had started a self clean cycle water only gets up to about 130 bake and broil elements working, Temps are normal advised aqua clean is a low temp technology and may only ever reach 200 degrees per design advised it may take several cycles plus cleaner and wiping may be needed, unit is operating as designed"

Near Settlers Passage, Brecksville, OH 44141
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Customer complaint of frost in frz, confirmed frost accumulation on ceiling and drawers of frz, temp was 6, gaskets are sealing, opened and shut drawer several times and 3 times the left side did not fully close while closing slowly, unit needs new frz drawer slides; ordrng 2 WP13055901 (slide)s"

Near W 58th St, Cleveland, OH 44102
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KFXS25RYWH2 "Customer complaint that unit is not cooling properly, fresh food section temperature at 45 degrees, freezer section temperature at 15 degrees, fans are running, compressor is running, good frost pattern on evaporator, unit needs new control; ordrng 1 WPW10404689 (CNTRL)"

Near W Schaaf Rd, Cleveland, OH 44109
David R.

David R.

WASHER MAYTAG MVWB865GW0 "Replaced parts. Good. Ran diagnostics, Unit is working but squeaking coming from gearcase. Ordering gearcase and agitator,***requesting double labor ; ordrng 1 W10909670 (nut-spaner) and 1 W11161960 (agitator) and 1 W11455453 (GEARCASE )"

Near Cowley Rd, Columbia Station, OH 44028
Brian M.

Brian M.

RANGE WHIRLPOOL WFE320M0ES0 Installed switches and burner and gasket OP Test Ok

Near Industry Rd, Atwater, OH 44201
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Installed leds OP Test Ok

Near N Park Dr, Aurora, OH 44202
Jason N.

Jason N.

WASHER WHIRLPOOL WTW5000DW3 Installed drive parts and control. Ran auto test and calibration. Ran drain and spin several times to ensure noise from shifter is not present. No abnormal noise present. Op test good.

Near Grand Blvd, Wickliffe, OH 44092
David R.

David R.

RANGE WHIRLPOOL KWCV167MMT "Cc fan motor not running, customer had also changed out motors himself and still not working. Took apart control, found 120 coming into control but not being sent out. Control 8190374 is no longer available, talked to Brain to confirm. Customer paid SVC."

Near Springfield Cir, Columbia Station, OH 44028
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL GI6FDRXXY04 "Customer complaint ice maker not working, 39 ff 19 im, no ice in bin, found ice halfway ejected from mold but cubes had melted together and bound ice, possibly by door being open a fair amount of time while maker was ejecting, cleared ice and ice maker cycled, left quote to replace ice maker if problem reoccurs ; used 1 SHIPPING (shipping and handling) from stock"

Near Naumann Ave, Euclid, OH 44123
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRFF507HPS00 "Replace part,opt test ok"

Near Roxboro St, Avon, OH 44011
Dan H.

Dan H.

DISHWASHER KITCHENAID KDFE104HPS1 "Installed new upper rack, op test good ; schdld next appmnt for 11/19 THU !"

Near W 219th St, Fairview Park, OH 44126
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL GD5RVAXVY05 "Replace filter housing,opt test ok"

Near Wendell St, Avon, OH 44011
Corina B.

Corina B.

DISHWASHER MAYTAG MDB8989SHZ0 "Replaced control, valve and drain pump. Optest ng. Checked the control 0 volts. Check the wires have continuity. Unplugged the fan drain pumped turned on. Called t/l Andrew to replace the fan and wire harness. The harness is shorted. Will need a new control, harness and fan; ordrng 1 W10834759 (Harness) and 1 W11228135 (Vent) and 1 W11225084 (Control), used 1 Wpw10348269 (Drain pump) from stock"

Near Fox Chappel Ln, Avon Lake, OH 44012
Brian M.

Brian M.

OTR MICROWAVE MAYTAG MMV1174FZ3 Installed control bulb and socket OP Test Ok

Near Forge Hill Dr, Garrettsville, OH 44231
Corina B.

Corina B.

RANGE WHIRLPOOL WFE540H0ES0 CC that the oven does not heat properly. Turned oven to 350* waited 15 minutes after the buzzer. Took temp 350*. Optest ok

Near Savannah Pkwy, Westlake, OH 44145
Jason N.

Jason N.

DRYER SAMSUNG DV42H5600EPAC "Installed pulley and drive belt. Ran dryer op test. Motor humming loudly, have to push start the drum to get it to run. Motor does not sound healthy. Advised customer unit will need a new motor, not something i would have known beforehand without being able to run the unit. Customer does not want to continue repair. Estimate only for motor ; saved tckt"

Near Sherbrooke Rd, Shaker Heights, OH 44122
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL GX5FHDXVQ00 "Recovered refrigerant, replaced compressor and drier, pulled 28vac w/ pump, watched, good, charged 5.25oz r134a, unit cooling, pressures good, op test ok"

Near Warren Rd, Lakewood, OH 44107
Joe O.

Joe O.

WASHER MAYTAG MVW6230HW0 Cc: rubbing noise in certain cyclesFound cover rubbing on cam. cover cam and belt worn out. Found belt squealing. Needs cover cam and belt. Belt shows out of stock. Office to reschedule; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11409708 (COVER)

Near Carter Blvd, Mentor, OH 44060
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KFCS22EVMS8 "Installed slides for frz drawer, op test good"

Near Columbus Rd, Cleveland, OH 44113
David R.

David R.

DISHWASHER WHIRLPOOL DU1010XTXD5 "Cc leaking. Found door seal is worn down and also water is being sprayed towards the door and over flowing out the front. Put see through door on, wash pump spraying towards the door. Will need wash pump and gasket. Do not order parts; ordrng 1 W10542314 (door seal) and 1 W10806701 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"

Near Cahoon Rd, Bay Village, OH 44140
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Customer complaint that door gasket is torn and unit is not making ice, confirmed, installed new door gasket, found ice maker not calling for water, installed new ice maker op test good ; used 1 WPW10300024 (ICE MAKER) from stock"

Near University Rd, Cleveland, OH 44113
Joe O.

Joe O.

WASHER KENMORE 110.2110201 Cc: start button not workingFound start button not working. Found no obstructions in start button. Needs controlCustomer does not want to repair at this time.

Near Reef Rd, Mentor-on-the-Lake, OH 44060
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF989SDAM02 Cc of noise and unit turning off/on every 10 mins or less. Confirmed power keeps cutting on/off. Outlet checks good. Unit keeps turning off/on by itself. Loud noise sounds like coming from compressor vibrating or lines. Cannot test fans in diagnostics. Every time I try unit keeps shutting off and restarting. Fan in FZ not working. Display UI fading numbers. Looks like on parts breakdown UI has control with it. Noise from condenser fan; ordrng 1 W10861423 (cntrl-elec) and 1 W10893917 (invrtr-box) and 1 WP2188874 (condenser fan motor) and 1 WPW10514110 (motor evaporator)

Near Beech Creek Trail, Strongsville, OH 44149
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KSSS42DWX02 Installed evaporator fan motor. No abnormal sounds heard. Op test good.

Near Carroll Blvd, University Heights, OH 44118
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRFF507HPS00 "Cc: water freezing under ice bin, water drops on front of ice makerFound water droplets on outlet of ice maker housing. Found ice build up under ice bin. Ran ice maker harvest and fill. Checked for air gaps in chute. Needs water valve and ice door; ordrng 1 WPW10341329 (water valve assy) and 1 WPW10606117 (door-ice)"

Near Hemlock Ridge Dr, Kirtland, OH 44094
Dan H.

Dan H.

RANGE MAYTAG MGR6600FZ1 "Installed new dsi board, op test good"

Near Archmere Ave, Cleveland, OH 44144
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KSC24C8EYY02 "Installed evap and drier, held 29” vac for 10 min, after 10 min vac was 26” charged a small amount and found leak at aluminum to copper connection, repaired connection using locring, held 29” vac for 10 min, after 10 min vac was at 27”, added about 3 oz r134a and could hear leaking, found up dye running out of cabinet for evap lines, leak is internal therefor no longer repairable, unit had an aluminum evap so that needed changed anyways, also needed dryer installed to be able to see a leak so not sure about how refund goes, advised customer office would be in touch with them"

Near Wildbrook Dr, Bay Village, OH 44140
Corey L.

Corey L.

WASHER MAYTAG MVWB835DW5 "Customer complaint one time water was was not all the way drained out but has been used since with lighter loads and it has been working fine, ran diagnostics no faults, ran calibration, unit is operating as designed, advised customer average load size is 6-7 bath towels roughly halfway up basket and only need 1-2 tbsp of he detergent"

Near Aldrich Dr, Bay Village, OH 44140
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Ice maker stopped making ice then started and dispenser didn’t work then it was taken out and ice found under it was cleared, ice bin is full, temps were 14 ice box, 39 ff and -1 frz, ice is dispensing, advised to dump ice been once a week to prevent clumping"

Near Yorkview Dr, North Royalton, OH 44133
Joe O.

Joe O.

DISHWASHER MAYTAG MDB9959SKZ0 "Cc: not allowing selections on part of uiFound ui not allowing cycle selections, found display is not working. Unit starts and is running. Needs ui. Ui shows out of stock, office to reschedule; ordrng 1 W11413965 (console)"

Near Cedar Rd, Chesterland, OH 44026
Joe O.

Joe O.

RANGE WHIRLPOOL WFE550S0HZ1 Installed door glass. Op test ok

Near E 346th St, Eastlake, OH 44095
David R.

David R.

FREEZER UPRIGHT FRIGIDAIRE n/a "Cc door not aligned, door not opening. Door came off hinge and frost building up because of the warm air coming in. Got door back on hinge. Customer to defrost all ice, recommend just unplugging it. Then unit will go back to working correctly. Op test ok, customer paid SVC. Could not get model and serial number because of all the ice blocking the way."

Near Mastick Rd, North Olmsted, OH 44070
David R.

David R.

REFRIGERATOR IKEA IX5BBEXDS01 "Customer under extended warranty, confirmed with office. Cc unit leaking. Found leaking in FF, clogged drain tube. Found bolt inside duckbill from manufacturing. Took out, cleared all ice, tested, good. Op test ok"

Near Lanier Ave, Strongsville, OH 44136
Corina B.

Corina B.

RANGE WHIRLPOOL RF263LXTS3 "CC that the left front and right rear go to high on and setting. Turned burners on low, goes to high. Will need switches. ; ordrng 2 WP3149400 (Switch)s, used 1 Shipping from stock"

Near Wexford Ln, Middleburg Heights, OH 44130
David R.

David R.

REFRIGERATOR WHIRLPOOL WRS571CIHB01 Replaced parts. Tested. Good. Op test ok

Near Driftwood Dr, Olmsted Falls, OH 44138
David R.

David R.

DRYER WHIRLPOOL WED8500DC3 "Cc of loud pitch noise, customer had a video recording. Intermittent noise. Noise doesn’t sound like anything is grinding. Could not pin point noise. Looked around and nothing seems out of place. Found some beads in motor wheel housing, could’ve been causing noise. Cleared out and cleared lint out. Let customer know I found that. Have customer monitor. If pops back up with order 4392067 repair kit, W10837240 pulley, W10849499 belt. As of now. Op test ok"

Near White Tail Run, Columbia Station, OH 44028
Jason N.

Jason N.

DRYER WHIRLPOOL WET4024HW0 "Cc unit dryer problemRan dryer op test, found unit to be making a rubbing/contacting sound during operation. Pulled dryer apart, found blower housing contacting blower wheel slightly. Manipulated blower housing slightly to prevent blower wheel from contacting. Blower wheel tight on shaft, motor is mounted correctly. Reran op test, no abnormal sound heard, good heat from unit. Op test good."

Near Miles Rd, Bedford, OH 44146
Gabriel P.

Gabriel P.

DRYER MAYTAG MGDC465HW0 "Found and extra part making rattling sound remove ,ran dryer,opt test ok"

Near Oberlin Rd, Amherst, OH 44001
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Installed ice maker. Cycled ice maker. Op test ok

Near Taylor Wells Rd, Chardon, OH 44024
Corey L.

Corey L.

DRYER WHIRLPOOL WED9550WW1 "Customer complaint of a noise that wasn’t there before, noise sounds like a rubbing sound, found pulley failed, replaced using ts kit, op test good; used 1 4392067 (DRYER REPAIR KIT) from stock"

Near Dunbury Dr, Maple Heights, OH 44137
David R.

David R.

WASHER WHIRLPOOL WFW5620HW0 "Replaced parts. Tested. Ran diagnostics, good. Op test ok"

Near Gatestone Rd, North Ridgeville, OH 44039
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Customer complaint that unit is not cooling, fresh food section temperature at 58 degrees, freezer section temperature at 50 degrees, evaporator fan is running, found leak at lok ring connection on filter drier, recovered refrigerant, installed filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ,DO NOT RESTOCK FILTER DRIER; used 1 W10890126, 1 W10890121, and 1 W10143759 ("

Near Madison Ave, Lakewood, OH 44107
Joe O.

Joe O.

DISHWASHER MAYTAG MDB8959SFZ4 Cc: not washingFound loose connection at control for sump assembly. Re connected sump. Ran test cycle. Op test ok

Near Bainbridge Rd, Chagrin Falls, OH 44023
Joe O.

Joe O.

REFRIGERATOR MAYTAG MRT118FFFH05 "Cc: humming noiseCustomer showed video of noise. Cannot tell from video what the noise is. Could not duplicate noise. Spoke with BJ, sent video to him. He could not tell what the noise is. Advised customer without being able to duplicate the issue we cannot find what is causing it. Op test ok"

Near E 112th St, Cleveland, OH 44104
Jason N.

Jason N.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Cc unit not draining Customer stated he cleaned out bottom and drain hose, still not draining.Pulled drain pump, found thin pieces of glass debris around pump impeller. Removed, replaced drain pump using customer supplied pre Id part. Checked drain hose for any additional debris. Ran wash test, then cancel drain, unit draining normally. Op test good."

Near Chagrin Falls, OH 44022
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cleared fresh food section evaporator , installed new evaporator fan/thermistors and control, op test good"

Near Carabel Ave, Lakewood, OH 44107
Dan H.

Dan H.

RANGE WHIRLPOOL WFG505M0BB2 "Customer complaint that oven is not working, started bake for 350 degrees, unit started flashing f3 error code, found oven temperature sensor disconnected, reconnected, oven heated, op test good"

Near W 87th St, Cleveland, OH 44102
Jason N.

Jason N.

WASHER WHIRLPOOL WFW8540FW1 "Cc unit error codes, door is locked.Plugged in unit, found unit in drain mode, door is locked. Ran diagnostics, found codes f3e1 for water level system error. Replaced water level sensor switch and control, using customer supplied pre Id parts. Ran auto cycle, all functions passed. Noticed lot of suds being generated inside tub. Advised customer on detergent usage."

Near Merkel Ln, Mentor, OH 44060
Corina B.

Corina B.

WASHER MAYTAG MVWB765FC3 "Cust showed pop, sent pic. CC that the unit stops mid cycle. Ran diag f7e9 Locked Rotor. Ran a calibration. Checked the hot and cold valves, correct. Ran a manual spin and agitate. Checked underneath, good. Started a quick cycle. Optest ok."

Near Wildwood Dr, Westlake, OH 44145
Jason N.

Jason N.

DISHWASHER WHIRLPOOL WDF520PADM7 "Installed control and pump/motor assembly(the correct part was shipped out.) Ran diagnostics cycle, all functions passed. Op test good."

Near Snyder Rd, Chagrin Falls, OH 44023
Jason N.

Jason N.

DRYER WHIRLPOOL MED7230HW1 "Cc unit coding f3e2 and not drying clothes.Ran diagnostics, confirmed code f3e2 for open/shorted moisture sensor. Ran moisture sensor test, no response. Pulled front panel, found yellow connector not connected to metal strip. Reconnected. Cleared code, ran dryer op test. No codes, unit working as designed."

Near Chimney Ridge Dr, Madison, OH 44057
Joe O.

Joe O.

DISHWASHER WHIRLPOOL WDF520PADW7 Installed owi. Ran diagnostics test cycle. Op test ok

Near E 266th St, Euclid, OH 44132
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL MFI2570FEZ08 Cc: leaking from dispenserFound loose connection at water dispenser. Reconnected. Tested. Op test ok

Near Erich Dr, Willoughby Hills, OH 44092
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KRSC503ESS00 "Customer complaint ice maker not working, confirmed, followed tech sheet for ice maker, found thermistor open, quoted to replace im per tech sheet, ok, replaced, op test no good, found two wires disconnected from bottom of unit by door, twisted back together and taped to secure as they will not pay for a new door, op test good; used 1 W10873791XXX (XXX DO NOT RESTOCK XXX) from stock"

Near Creekside Dr, Pepper Pike, OH 44124
Corey L.

Corey L.

DRYER MAYTAG WGD7300XW0 "Customer complaint dryer makes a squeaking noise, confirmed heard squeaking when starting and random times while running, quoted to replace pulley and rollers with ts kit, ok, replaced with kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"

Near Chesterton Rd, Shaker Heights, OH 44122
Jason N.

Jason N.

WASHER MAYTAG MFW9800TQ0 "Cc unit sounds like jet in a spin cycleChecked tub bearing, lot of up and down play in basket, bearing is worn. Started drain and spin cycle, very evident worn bearing noise from rear. Unit will need inner tub, outer tub and basket. Basket(8182247) is nla. Even so, advised customer repair would not be worth doing as repair cost would be significant."

Near Oriole Dr, Roaming Shores, OH 44084
Gabriel P.

Gabriel P.

DRYER WHIRLPOOL WED5600XW0 Found vent clogged correct issue opt test ok

Near Eastwood Ln, Olmsted Township, OH 44138
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 evaporator and the fresh food section is frozen over needs new evaporator cover control board the service pointer also recommends for the icemaker and water valve to be replaced; ordrng 1 W10889841 (cover-evap) and 1 W10898228 (icemaker) and 1 W11164517 (cntrl-elec) and 1 W11194380 (valve) and 1 W11194438 (housing) and 1 W11389713 (CONTROL )

Near River Rd, Perry, OH 44081
Dan H.

Dan H.

DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint that unit stopped and never powered back on, no keys on user interface working, control is receiving 120vac , stuck key test shows control is bad; ordrng 1 W11305303 (CNTRL)"

Near Linden Ln, Lyndhurst, OH 44124
Jeff M.

Jeff M.

RANGE KITCHENAID KSDG950ESS1 The blower fan is not turning on the fan is not receiving power I hear the relay clicking in the control board needs a blower fan and a motor ; ordrng 1 W10921431 (motor-blwr) and 1 W11100513 (cntrl-elec) and 1 W11190818 (hardware)

Near Grandridge Pointe Dr, Painesville, OH 44077
Joe O.

Joe O.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Cc: not washingFound sump is receiving proper power. Needs sump assembly. Replaced sump assembly. Ran test cycle. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock

Near Fairview Ave, Mentor, OH 44060
Jason N.

Jason N.

DRYER MAYTAG MEDX655DW1 "Cc unit has paint peeling inside drumConfirmed paint peeling, but this is located on the rear bulkhead. Drum itself is fine. Unit will need rear bulkhead.; ordrng 1 W10828905 (bulkhead)"

Near E 252nd St, Euclid, OH 44132
Jason N.

Jason N.

DRYER WHIRLPOOL WED4850HW0 "Cc unit not startingFound door switch lever broken off. Replaced using truck stock switch. Ran dryer op test, good heat, airflow. Op test good.; used 1 3406107 ("

Near Ridgewick Dr, Wickliffe, OH 44092
David R.

David R.

REFRIGERATOR MAYTAG MFI2570FEZ07 "Replaced valve, tested at dispenser, good. Tested and cycled Icemaker. Good, no extra water entering Icemaker. Give time for ice to form and start dropping down. Op test ok"

Near Plaza Dr, Amherst, OH 44001
Brian M.

Brian M.

DISHWASHER KITCHENAID KDTM354DSS5 Installed UI Ran test cycle OP Test Ok

Near Carriage Hill Dr, Chagrin Falls, OH 44023
Dan H.

Dan H.

WASHER WHIRLPOOL WTW5600XW0 "Installed new suspension rods and pulley kit, motor received is not the correct part, unable to install belt without new motor, reordering motor ; ordrng 1 W10832724 (Motor)"

Near Greenleaf Ave, Parma Heights, OH 44130
Jeff M.

Jeff M.

REFRIGERATOR AMANA ABB1924BRM01 When the door was closed the unit wouldn’t run when the door was open the unit would run replaced main control board unit tested good.; used 1 WPW10503278 (CNTRL-ELEC) from stock

Near Linden Dr, Painesville, OH 44077
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRFF507HPS01 "Customer complaint of loud noise, noise is coming from air damper, unit needs new air damper; ordrng 1 WPW10479155 (Damper)"

Near Lydgate Dr, North Olmsted, OH 44070
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRFF507EBL00 "Customer complaint of frost build up in freezer section , found a chunk of ice preventing door from closing, removed, door closes completely now, applied petroleum jelly to door gasket, op test good"

Near Gates Mills Blvd, Cleveland, OH 44124
Dan H.

Dan H.

WASHER WHIRLPOOL MVWB835DW1 "Installed new user interface , op test good"

Near Liberty Bell Dr, Brook Park, OH 44142
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Customer complaint that unit does not stop dispensing water, confirmed, found water valve stuck open, unit needs new valve; ordrng 1 WPW10179146 (Valve)"

Near Bonnieview Ave, Lakewood, OH 44107
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Customer complaint that unit is not dispensing water, Found water reservoir frozen, found unit temperatures set to coldest setting, adjusted to recommended temperatures, advised customer to allow a few days for water reservoir to thaw"

Near Clifton Blvd, Lakewood, OH 44107
David R.

David R.

WALL OVEN KITCHENAID KEBC207KSS04 Replaced lower blower. Tested. Good. Op test ok

Near Berkshire Ave, Avon, OH 44011
Jason N.

Jason N.

WALL OVEN FRIGIDAIRE FGB24L2ASA "Installed control/clock. Ran bake test to 300 degrees. All functions passed, op test good."

Near Paradise Ln, Euclid, OH 44123
David R.

David R.

MICROWAVE WHIRLPOOL WOC75EC0HS04 "Cc microwave door while running is opening and stopping the time, has to slam door for it actually go all the way through. Switches are good. Found door is coming just a tad bit away from door switch on left side and making it seem like door is open. Tweaked door and made it try to push into left side a little more. Tested multiple times. While microwave running closed and opened oven door and microwave is good and not turning off. Let customer know to make sure doors are closed firmly after opening them and not to let doors slam. Op test ok"

Near Moore Rd, Avon Lake, OH 44012
Corina B.

Corina B.

WASHER WHIRLPOOL WTW8000DW5 Replaced the ui. Ran a calibration and a drain and spin. Optest ok.

Near Chestnut Rd, Independence, OH 44131
Corey L.

Corey L.

REFRIGERATOR GE PFE29PSDCSS "Installed inverter, set temps back to recommended, op test good, advised to allow 24-48 hrs for temps to settle"

Near S Locust Dr, Kirtland, OH 44094
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KBSN608EPA01 Cc: interior lights dimFound 3 led modules burned out. Need led modulesModules show out of stock. Office to reschedule; ordrng 2 W11462342 (MODULE)s

Near Chillicothe Rd, Kirtland, OH 44094
Corey L.

Corey L.

OTR MICROWAVE WHIRLPOOL WML55011HS4 "Installed control, op test good"

Near Grovewood Ave, Parma, OH 44134
Brian M.

Brian M.

WASHER MAYTAG MVWB765FW0 "Cc unit acting up UI not always making selections and then it turns its self on and off and left hinge area damaged and lid not closing properlyFound error f2e1 stuck key error found lid lock not operating all the time correctly And lid is cracked in left corner Needs UI, lid and lid lock ; ordrng 1 W10919546 (console) and 1 W11259006 (lid) and 1 W10810403 (lid lock assy), used 1 SHIPPING (shipping and handling) from stock"

Near Shaw Rd, Hiram, OH 44234
Corey L.

Corey L.

MICROWAVE WHIRLPOOL WML55011HS4 "Customer complaint noise from fan on mw, confirmed, accessed fan and found a 3x3” plastic sheet in fan compartment creating noise, removed, op test good"

Near Westlake Ave, Parma, OH 44129
Gabriel P.

Gabriel P.

DISHWASHER MAYTAG WDT780SAEM1 Found 1.5 voltage going to drain pump control not sending proper voltage took front panel door off found burn wires and control burn as well ordering parts needed ; ordrng 1 W10854221 (cntrl-elec) and 1 W10911311 (panel-cntl) and 1 W11027902 (harns-wire) and 1 W11036550 (housing-ui)

Near Stoney Lake Dr, North Ridgeville, OH 44039
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWC465HW2 Found capacitor connector wire broke and cap defective customer going to buy new appliance also I accidentally charge her full amount pls refund her the difference back she will not fix it thank you

Near Mussey Ave, Elyria, OH 44035
David R.

David R.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced seal, still leaking. Took whole unit from under counter. Ran and tried to adjust legs on both sides and tried to offset unit leaning backwards more. Still leaking. Leaking around, couldn’t determine exactly where leaking from, doesn’t seem like an adjustment issue, either way I adjusted unit was leaking. Found new lower seal wasn’t placed on correctly. Readjusted. Tested. Let unit run 15 mins. No leaks. Customer to monitor. Op test ok."

Near Belle Rd, Avon Lake, OH 44012
Corey L.

Corey L.

RANGE WHIRLPOOL WFG320M0BB2 "Customer complaint knobs get hot and there is a gas smell when baking, started bake for 350, customer stated she started to smell gas, burner is lit, advised that’s just to smell of the oven heating up and is normal, after preheat knobs temped right around 100 degrees, gasket is good, advised heat will escape through vent at top of door and could get fairly hot, unit is operating as designed"

Near W 148th St, Cleveland, OH 44135
Brian M.

Brian M.

WALL OVEN MAYTAG n/a Cc unit not functioning properly Found unit to start as soon as the door closes Unit is not serviceable spoke CP to verify this

Near Wheatfield Dr, Aurora, OH 44202
Gabriel P.

Gabriel P.

MICROWAVE WHIRLPOOL WMH32519HZ5 Found 12.8 amp when heating ordering parts need it ; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)

Near California Ave, Lorain, OH 44052
Brian M.

Brian M.

RANGE WHIRLPOOL WFG114SWQ0 Cc unit not baking Found igniter open Replaced using truck stock Ran test bake OP Test Ok ; used 1 12400035 (IGNITER) from stock

Near Redhawk Dr, Streetsboro, OH 44241
Gabriel P.

Gabriel P.

REFRIGERATOR MAYTAG MFX2876DRM00 Found ui control saying power outage when confirm it keeps coming back will need both control board customer will not repair

Near Waverly Dr, Avon, OH 44011
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRFF507HPS01 Customer has not yet received the returned unit yet. Customer to contact when unit arrives. ; saved tckt

Near Mayfield Rd, Lyndhurst, OH 44124
Brian M.

Brian M.

WASHER WHIRLPOOL WFW5620HW2 Installed control board Ran test 12 auto test OP Test Ok

Near Lakewood Rd, Ravenna, OH 44266
David R.

David R.

DISHWASHER KITCHENAID KDTE104ESS4 "Customer complaint unit not washing, water entering but not doing anything. Ran diagnostics 4-3, 2-1, 5-1 error. Wash motor error. Tested, 120 coming out board to motor. T/s item, opened box, divertor is broken off assembly. Customer paid SVC, wants to think over price. Do not order parts ; ordrng 1 W11085683 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"

Near Harbor Ct, Avon Lake, OH 44012
Jason N.

Jason N.

DRYER KENMORE 110.748324 "Cc unit burning smell, getting hotCust stated she smelled what is described as hot electrical one time during use, although she couldn’t pin point it at the dryer, but she thinks dryer is getting hotter then it should on the cotton setting. Husband cleaned dryer venting already. Ran dryer op test on cotton(high) setting, measured exhaust temps for 10 mins. Unit is cycling flame on and off properly, exhaust temps reaching approx 180 degrees when flame on, cooling down to 165 when flame is off. Could not duplicate a burning or electrical smell. Unit is working as designed.

Near Spino Dr, Euclid, OH 44117
Jeff M.

Jeff M.

WASHER MAYTAG MVWC416FW0 "The bearings in the gear case of shot needs a new gear case est only ; ordrng 1 W11454372 (GEAR CASE), used 1 SHIPPING (shipping and handling) from stock"

Near Hopkins Rd, Mentor, OH 44060
Joe O.

Joe O.

WALL OVEN WHIRLPOOL RBS245PRS03 "Cc: pf errorFound unit is receiving proper power. Ran test bake, monitored power. Call whirlpool tech line spoke with Bruce. Stated to check for loose connection, check control for soldier joints coming loose, and check harness for loose connection. If nothing found in connections the issue is in the incoming power supply. Checked harness, checked control. Checked all power connections, could not locate any loose connections or bad soldier joints. Customer states they had an electrician out and nothing is wrong with electrical. Advised customer there could be an issue in the lines running to unit. Quoted for control; ordrng 1 WPW10340935 (cntrl-elec26188), used 1 SHIPPING (shipping and handling) from stock"

Near Garden Blvd, Warrensville Heights, OH 44128
Joe O.

Joe O.

WASHER WHIRLPOOL MVWB835DW4 "Cc: not starting, flashing displayFound error codes f0e3(overload). Found basket spins freely. Ran auto test and calibration. Unit functioning as designed. Op test ok"

Near Sunview Rd, Lyndhurst, OH 44124
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WTW7500GC0 Over loading unit also found error code f5e1 lid fault delete code ran calibration and auto test pass also found a kink on drain hose that may had something to do with her issue ordering drain customer will install ; ordrng 1 W11244231 (hose) and 1 WP356138 (clamp)

Near Marie Ave, Lorain, OH 44052
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KBFS25EWBL9 Icemaker is getting power but not rotating needs a new icemaker. Installed new part from truck stock unit tested good; used 1 W10884390 (ICE MAKER ASSY) from stock

Near Tische Rd, Jefferson, OH 44047
Gabriel P.

Gabriel P.

DRYER WHIRLPOOL WED5800BW0 Found vent cover install backwards and no air flow was coming out

Near Queen Anne Ave, Lorain, OH 44052
Jeff M.

Jeff M.

WASHER MAYTAG MVWB835DW5 The unit had a suds code customers using too much soap unit tested good

Near South Ridge Rd E, Geneva, OH 44041
Jeff M.

Jeff M.

WASHER WHIRLPOOL MVWB765FW3 Installed new part unit tested good

Near Dillon Dr, Ashtabula, OH 44004
Dan H.

Dan H.

REFRIGERATOR GE GBSC0HBXFRBB "Customer complaint that unit is leaking, found evaporator drain tube clogged, cleared, op test good"

Near Elbur Ave, Lakewood, OH 44107
Dan H.

Dan H.

DRYER GE GFDS350GL1WW "Installed new pulley and bearing sleeve, op test good"

Near Marlowe Ave, Lakewood, OH 44107
Dan H.

Dan H.

REFRIGERATOR MAYTAG MRT311FFFH00 "Installed new freezer section door, op test good"

Near Rowley Ave, Cleveland, OH 44109
Jason N.

Jason N.

WASHER KENMORE 110.258424 "Cc unit needs checked not sure if working right Ran fill wash, and spin and drain tests. Agitator not agitating, found dog gears worn down. All other functions normal. Unit needs dogs.; ordrng 1 80040 (agitator dogs433), used 1 SHIPPING (shipping and handling) from stock"

Near Spino Dr, Euclid, OH 44117
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KRFC300ESS01 "CC that there is chattering when dispensing the water. Turned the water pressure down, still chattering. Used bypass plug. No chattering. Will need a new filter. Optest ok."

Near Sassafras Dr, Strongsville, OH 44136
David R.

David R.

REFRIGERATOR KITCHENAID KSC24C8EYY04 "Called and spoke to office, whirlpool has not got back yet to us to see about covering for anything. Cc not cooling properly. Found leak on FF Evap, took pics. Most likely looks like coming from connection on lines. Checked over FZ evap, good. Checked compressor and drier, looks good. Will need FF evap WPW10643261, drier WPW10143759. Sending over to office. Customer paid SVC."

Near Heron Bay, Avon Lake, OH 44012
Jason N.

Jason N.

WASHER WHIRLPOOL WFW560CHW1 "Cc unit not draining or spinning clothes out Ran diagnostics, no codes stored. Ran auto cycle. Ran spin and drain cycle. Unit draining good. Unit doesn’t seem to be spinning up to max speed. Unit needs control.; ordrng 1 W11322879 (cntrl-elec)"

Near Ansel Rd, Cleveland, OH 44106
Corey L.

Corey L.

WASHER MAYTAG MHW6630HW0 "Customer complaint detergent and water dripping into pedestal, confirmed found detergent streaks all the way down corner of unit from dispenser to pedestal, replaced dispenser per pointer, op test good"

Near W 143rd St, Cleveland, OH 44135
Corey L.

Corey L.

WALL OVEN WHIRLPOOL IBS550DS02 "Customer complaint oven not working at all after trying to broil one day, confirmed nothing operating, found thermal fuse open, quoted to replace, customer has a 5 yr warranty through ikea, left quote as customer stated he will get repair even if it can’t be covered; ordrng 1 WPW10545255 (fuse-thrml), used 1 SHIPPING (shipping and handling) from stock"

Near Thornton Dr, North Royalton, OH 44133
Brian M.

Brian M.

DISHWASHER KITCHENAID KDTM404KPS0 Installed door and handle OP Test Ok

Near Stockwood Dr, Solon, OH 44139
David R.

David R.

REFRIGERATOR KITCHENAID KRFC704FBS01 "Cc ice cubes small. Icemaker is making ice, customer concerned about the size of ice cubes but I showed customer this one has a smaller ice tray so that’s how the ice cubes are going to be. Water to dispenser good, cube/crushed, good. Unit is working properly and as designed. Op test ok"

Near Heron Bay, Avon Lake, OH 44012
Brian M.

Brian M.

WASHER WHIRLPOOL WTW5000DW3 Cc unit wont start cycle Ran diagnostics found no errors Ran auto test no issue ran quick wash until it switched over to wash portion At this time Unit is operating as designed Ran calibration OP Test Ok

Near Jennings St, Warrensville Heights, OH 44128
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KFIS20XVMS00 I verify that the compressor was seized and it is. I tapped the system to recover the Freon and there was no Freon to recover there’s a hole somewhere I called Chad he recommended for me to charge the system with nitrogen charge the system to 105 pounds. I let it sit for 10 minutes very very slowly it is leaking nitrogen. Needs an evaporator; ordrng 1 12002730 (evaporator)

Near Austin Rd, Geneva, OH 44041
Joe O.

Joe O.

MICROWAVE KITCHENAID KMHS120ESS5 Installed control. Tested. Op test ok

Near Elm Hill Dr, Solon, OH 44139
Brian M.

Brian M.

DISHWASHER MAYTAG MDB4949SHZ0 Installed sump control and UI Ran test cycle OP Test Ok

Near Kingsley Rd, Shaker Heights, OH 44122
Corey L.

Corey L.

DRYER AMANA NGD4655EW2 "Customer complaint dryer is taking a very long time to dry clothes, customer has semi rigid vent installed, venting goes up once in the wall, renter unsure where dryer would vent to, found vent exit all the way behind home under soffit very clogged, advised moisture needs to escape as quick as possible so the very long run and blockage is restricting the airflow to outside, advised to have venting cleaned to exit"

Near Tradewinds Dr, Strongsville, OH 44136
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF555SDHV03 "Cc items in FF on left side under Icemaker will freeze. Advised customer to make sure that nothing is blocking vent or blocking the airflow movement. Tested thermistor, check good. Switched defrost over to standard 8 hour. Checked fans and damper, checked good. Puts temps to 37* in FF and 1* in FZ. Customer to monitor. Op test ok"

Near Wisteria Way, Avon, OH 44011
Joe O.

Joe O.

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Cc: noise, defrost not defrosting fast enoughFound vibration noise coming from blower. Ran defrost, unit is heating. Advised customer on defrost unit only runs at 30% power. Needs cooling fan. ; ordrng 1 W11344874 (COOLING FAN)"

Near Shinnecock Ln, Aurora, OH 44202
Corina B.

Corina B.

RANGE WHIRLPOOL WFE540H0ES0 Replaced the socket. Optest ok

Near Prospect Rd, Strongsville, OH 44149
David R.

David R.

WASHER MAYTAG MVWC565FW1 "Replaced parts. Tested, good. Checked fault codes. F1E1 main control error and F9E1. Customer did say she had a different company out that replaced control before. Ran a diagnostics test, good. Ran calibration, good. Put items in washer, towels, put cycle to bulky sheets. Let run and watched as it transitioned over to wash from sensing. Customer to watch. Op test ok"

Near Shelby Dr, Brook Park, OH 44142
Corey L.

Corey L.

WALL OVEN WHIRLPOOL KEBS208SSS04 "Installed upper bake element, heated bake to 350, op test good"

Near Spyglass Hill Dr, Strongsville, OH 44136
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF954CIHV00 "The ice bin does not come out, the dispenser cover is cracked. Will need a new dispenser, bin, ui, cover and plate; ordrng 1 W11314429 (Ui) and 1 W11085969 (Dispenser) and 1 W11086000 (Separate) and 1 W10682175 (Plate) and 1 W10911314 (Bin) and 1 W11099789 (Ice maker)"

Near Maplewood Cir, Avon Lake, OH 44012
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Recovered refrigerant, replaced rail, 3 way valve and drier, pulled 28vac w/ pump, watched for 30 minutes, good, charged 5.5oz r134a, unit cooling, pressures good, op test ok"

Near Park Pl, Avon Lake, OH 44012
Corina B.

Corina B.

WALL OVEN WHIRLPOOL KEBC208KSS0 Replaced the upper and lower blower fans. Heated ovens to 350*. Optest ok. ; used 1 Shipping from stock

Near Legacy Pointe Pkwy, Avon Lake, OH 44012
Joe O.

Joe O.

RANGE WHIRLPOOL WFG535S0JS0 Installed convect fan motor. Ran test convect bake. Op test ok

Near Hickox St, Burton, OH 44021
Corey L.

Corey L.

MICROWAVE WHIRLPOOL WML55011HS3 "Installed control, op test good"

Near Foxwood Dr, North Royalton, OH 44133
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Left door and freezer door now match but right side door Found that all darker doors where manufactured around July 2020 and match each other. Right side door showed manufacturing of March 2020 and does not match color or grain Spoke to whirlpool stated issue they made note Would like to try and order right hand door; ordrng 1 W11129485 (dor-fip)

Near Dodds Hill Rd, Willoughby Hills, OH 44094
Gabriel P.

Gabriel P.

DISHWASHER WHIRLPOOL WDTA50SAHN0 "Replace pump assembly,opt test ok"

Near S Lake St, Amherst, OH 44001
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc unit freezer not coolingCustomer stated ice started melting in ice container, then product in freezer started to get soft. Found no ice in ice maker, product soft in freezer, freezer temps at 25 degrees. Hookup gauges to valves, low side pressure is in 15 in vacuum when freezer is cooling. Boosted pressure up by adding r134a to get customer cooling again. Checked for leaks on system, found small amount of uv dye on ff evaporator. Unit needs ff evaporator. Kitchen Aid covers ss repairs up to 60 mo. ; ordrng 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"

Near Fay Rd, Painesville, OH 44077
Jason N.

Jason N.

FREEZER FRIGIDAIRE LFFU1765DW11 "Cc unit not freezing productFound inside of unit lot of frozen condensation buildup on back wall and on product. Checked door seals, checked good. Customer stated they took a lot of stuff out recently. Possible door left open or something interfering with door close recently. Set thermostat to 6, advised customer to allow 24 hrs for adjustment to take effect. Advised customer to monitor unit to ensure freezing product."

Near Sivon Dr, Painesville, OH 44077
David R.

David R.

WASHER MAYTAG MHW6630HW0 "Replaced parts. Tested. Good. Found drain hose hitting back of unit in spin mode, used zip ties. All other noises sound normal. Op test ok"

Near White Tail Run, Columbia Station, OH 44028
Jeff M.

Jeff M.

DRYER KENMORE 1-109-658-9210 "The unit Will turn on on it’s own I found that the push to start button has failed in the closed position; ordrng 1 WP3395382 (switch-pts), used 1 SHIPPING (shipping and handling) from stock"

Near Argyle Dr, Madison, OH 44057
Gabriel P.

Gabriel P.

DISHWASHER MAYTAG MDB9959SKZ0 Replace console but it shows and 8p call tech line spoke to jk he said he is going to do a product report cause he can’t find anything about 8p but he wants me to replace controls; ordrng 1 W11410063 (CONTROL ) and 1 W11414079 (PANEL UI)

Near Lake Rd, Avon Lake, OH 44012
Jeff M.

Jeff M.

REFRIGERATOR JENN-AIR JS42PPDUDE01 Installed new part unit failed. The corner has dent re-order. Installing the new door skin did not correct the doors not being level issue will persist after I swap the new skin. But reorder part; ordrng 1 W10800811 (door-skin)

Near Clay St, Geneva, OH 44041
Corina B.

Corina B.

WALL OVEN KITCHENAID KEBU208SSS03 "CC that the unit is leaking. Found the one connection to the unit had water around it. Tightened the connection. Started a steam on both ovens the lower oven has a fault code F7e1 BOILER OVER TEMPERATURE. Checked the broil on the lower and upper oven, 10 ohms. Checked the inline fuses, good. Will need a the appliance manger f