"Customer complaint that unit is not drying properly, started timed dry cycle, burner lit, unit heated, found outside vent partially clogged, cleared, burner is short cycling, unit needs new coils , installed new , coils, op test good ; used 1 279834 (COIL) from stock"

Replaced motor and thermostat. Op test okAlso advise cust to clean lint trap after every load.

"Cc: leaking, not runningFound hoses swelling. Advised customer to replace hoses. Found tub cracked. Needs tubTub out of stock. Office to reschedule Serial number incorrect. Found goods issue date in entitlement; ordrng 1 W11219115 (Tub)"

"Cc unit lid not locking and fault codRan diagnostics, found code f5e3 for lid lock will not unlock and f2e1 for stuck key. Ran manual lid lock test, lid lock is working but will not lock the lid. The left hinge area is cracked causing the lid to not sit flush. Unit will need lid replaced. ; ordrng 1 W11259006 (Lid)"

CC that the unit is not cooling. Confirmed 83* in ff and Fz. Found the compressor is seized. Will need a new compressor. Office to reschedule appointment ; ordrng 1 W11370574 (Compressor) and 1 W11109499 (Drier)

CC that there was watermelon and grapes freezing. Ff 42-40*. The fruit was on second shelf from the top. Advised cust to lower the fruit. Replaced the diffuser. Opt test ok.

Replaced mag and cap OP Test Ok

Cc of leak Inspected unit no signs of water Ran auto test no leaks found Completely filled drum up inspected again No leak Advised to watch Could not duplicate

Cc that unit started loosing cool again. Checked pressures and unit was at 10 vacuum on low side and 153psi on high side turned off unit and it equalized at 8psi on both sides. Called BJ and said that it has to be loosing freon again and asked me to call techline. Called techline and spoke with Steve explained issue and stated to try to put unit into a deep vacuum for at least 30mins because it seems like if it would have air or moisture in the system and than recharged unit to see what happens. Put unit into a deep vacuum waited for about 15mins to make sure it would stay in a vacuum and after 15mins the needle went from 30 vacuum to 27 vacuum so unit had a small leak somewhere pressurized it with nitrogen again and could not find the leak so i sprayed the high side line and it was good also tried to pull on the capillary line which Ive seen them leak around there and could not hear anything but was making some small bubbles one i pulled on it the line started leaking bad and tried to push it back to slow down the leak and the line just snapped. Called techline spoke with Austin explained issue and stated u it is not repairable and said some times if the line has a leak it could corrode the line and if you pull it it can snap also stated unit is going under review and they will contact the customer for further steps.

Cc that led in freezer was out. Verified and led in freezer was good it was just dimmed because one of the leds underneath ice maker was out replaced it and all light started working as should. Opt test ok.

Cc that unit is not latching and its not doing anything on/off light stays on and it wont let you select anything. Tried resetting unit but didnt work also tried running diagnostics and did not work either. Unit will need latch and ui. Went to look up parts and control board and ui come as a whole assembly and part is no longer available or make a replacement part. Will not be able to fix unit.

Replaced the heater. Ran a cycle. No leaks. Opt test ok

Replaced the heater. Started a cycle. No leaks. Opt test ok

Replaced the heater. Started a cycle. No leaks. Opt test ok.

"Replaced control and print still not align with selector knob, call techline spoke to Robert, he advise replacing the knob and see if that helps, took core for return, customer will install the part when arrives; ordrng 1 WPW10558463 (knob)"

"Customer complaint that unit trips outlet when drain pump is on, unit is plugged into a gfci outlet, advised customer unit should be on a dedicated non gfci outlet, customer started drain and spin cycle, drain pump is pumping, gfci did not trip, ran drain and spin cycle again unit completed drain and spin cycle, gfci did not trip, unable to duplicate the problem , unit is operating as p"

Replace door opt test ok

Customer complaint of some time drain and some time it dont check drain pump filter found alot of wax build from detergent clean the put back together ran a rinse and spin cycle

"Customer complaint that left rear element is not working, found connector missing terminal on infinite switch, corrected, op test good"

"Customer complaint that lower spray arm is falling apart, confirmed, unit needs new lower spray arm; ordrng 1 5304517982 (Orbital sprayer) and 1 5304517981 (Spray arm)"

"Replaced motor, now the motor and control both have been replaced per techline. Ran a drain and spin, good, draining and spinning normally. Ran a light normal cycle to check agitating, good. Unit is good, Op Test Ok"

"Replaced main control and encoder. Ran diagnostics, good. All components working. Op Test Ok"

"Customer said clothes are washing good and coming out good, had concerns about cycle change and when it adds water and drains and spins. Let customer know I did not change any electronic parts such as main control. All parts change where mechanical and has nothing to do with change into cycles. Cycles are working normally and clothes are coming out clean. Unit is good. Op Test Ok"

"Cc that the unit is loud. Confirmed. Verify blower wheel. Cleaned it up. Still making rattlingr noise, replaced belt, rollers and pulley from T/S. Still making noise. Took drum and everything off unit, tested it. Motor has an excessive vibration. Will replace motor and wheel. ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Wheel) and 1 4392067 (Dryer kit)"

"Customer complaint that unit is not starting, confirmed, unit flashing f2e2(no response from user interface) error code, unit needs new, user interface ; ordrng 1 W11302464 (Ui)"

Cc that unit was not making. Verified and found the ice maker turned off so I turned it on and made sure it cycled and filled. Opt test ok.

"Installed ice maker. Ran manual cycle test, ice maker indexed and filled mold with water. Op test good."

Cc: vibration noiseIntermittent vibration under unit. Attempted to pull unit out. Found unit plugged in behind the refrigerator. Cannot pull unit to determine vibration. Advised customer we would need another tech to assist pulling both units out or customer would have to have unit removed. And would be an addition charge for 2nd tech. Office to contact; saved tckt

"Cc unit stop after 2 days, found thermal cut off open again, and looks like a bird made a nest in the vent, ordering cut off, advise customer to have the vent cleaned before we replace the part so we dont have the same issue again.; ordrng 1 W11050897 (cutoff-tml)"

"Cc unit making a loud noise and not drying properly, ran unit and heard the noise, sounds like something is wedged in the felt seal, took unit apart and found a piece of metal, a bobby-pin and a staple. All wedged in the seal removed items and ran test noise is gone, Checked the vent and needs to be cleaned, opt test ok"

Cc that the dishes are not drying. Ran diagnostics and found a F7E1 error code no heat which indicates that the control was programmed to disable the heater either because after I replaced pump or because of water temperature not being jot enough coming in. Ran a test cycle to enable the heater again verified to make sure the heater functioned and it did also recommended customer to try to run the hot water in the sink first before running dishwasher to make sure the water is coming into the dishwasher hot enough to where it will not disable the heater.

Installed lid lock assembly. Ran auto test and calibration. All functions passed. Op test good.

"Cc: not completing cycle, restarting cyclesFound error codes f0e3(overload) f0e5(off balance) f9e1(long drain). Ran auto test. Found unit is not draining, drain pump humming. Needs drain pump. Replaced drain pump. Ran auto test and calibration. Op test ok ; used 1 W10876600 (PUMP-WATER) from stock"

"Customer complaint that unit is not working, display is flashing f6e1(user interface no response from acu, control is good , installed new user interface , op test good"

"Cc unit leaking again it from the front this time, had customer turn water on, noticed water coming from the filter head connectors, unit will need filter head, filter inlet and outlet lines.; ordrng 1 W11162041 (housing) and 1 W11162036 (tube-water) and 1 W11162040 (tube-water)"

Cc that unit was not preheating. Ran a preheat and unit would turn on and than turn off looked inside oven and saw customer has a thin plastic liner on the bottom of cavity blocking the vents where the heat would come out of removed it tested unit and preheated as should liner was blocking vents preventing it from preheating because burner would turn off because of lack of ventilation. Opt test ok.

Recovered refrigerant Installed compressor Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5oz r134a Pressure sitting at 4 normal frost pattern OP Test Ok

No one is at the appliance store. Called number. Employee or manager said to just reschedule.**3 count ; schdld next appmnt for 6/17 FRI !

"Cc unit leaking from left sideCustomer stated unit will intermittent leak a small puddle once maybe twice a day. Checked all water line, ran dispense test and ice maker cycle, no leaks. Poured water down defrost drain to check tube and drip pan. Found drain tube unseated from freezer connector, leaking when unit defrosts. Reseated drain tube and sealed with permagum. Poured water down drain tray, no leaks. Op test good."

Installed heating element. Tested. Op test ok

"Customer complaint that unit water hammers, ran test cycle, valves open and close rapidly, ordering new valves ; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve)"

Cc unit has crack in door Found unit not to be cracked but to have moisture in door Cleaned door OP Test Ok

Installed heater OP Test Ok

Replaced ice maker tested by doing a test cycle and it cycled and filled as should. Opt test ok.

"Installed evaporator fan motor. No abnormal noise heard, good airflow in ff section. Op test good."

Installed terminal block kit. Op test ok

"CC that there was a fire in the oven and the screen is frozen. Confirmed. Found the door latch is melted. Checked the ui and wires, look ok. Will need a new door latch. ; ordrng 1 W11029221 (Door latch), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

"This was not a whirlpool washer, this was some brand Ive never heard of"

Installed control issue still present Called whirlpool found yellow lead going to motor to have backed out of housing Fixed wiring OP Test Ok

Installed element. Tested. Op test ok

"Cc unit leaking from underneathFound heater element bushings completely deteriorated. Customer stated they had water under their floor tiles and needed to be replaced. Replaced heater element using customer supplied pre Id part per service bulletin. Ran auto test, checked for leaks, none found. Op test good."

Cc unit not powering. On Reset power unit turned on Ran test cycle No issue found no errors codes stored Advised to watch

CC that there is a screw missing in the cover for the lamp. Confirmed. Advised cust that there is a lip to hold the cover in place when replacing the lightbulb. There are 2 holes for screws on the cover. It is not missing a screw. Opt test ok

"Installed new heater, op test good"

"Charge with nitrogen to check for leaks and pressure holding replaced compressor, filter, and Orion board, charged with 4.5oz of R134a, as we were charging we noticed refrigerant coming out of the condenser line from the cabinet, wpl is killing the unit due to internal leak.; O-emld tckt"

Installed heating element. Tested. Op test ok

"Cc unit door not latching, unable to start a cycle Confirmed door not latching, door latch not catching strike. Pulled door apart, found latch mechanism stuck in open position. Able to flip mechanism back into home position. Tested door close several times. Door latching properly. Started wash test. All functions passed. Op test good."

"Unit not in back. New 21 day policy, if not repaired before 21 days. Unit automatically goes on floor, to sell as is. ; saved tckt"

"Cc unit did not drain, stopped spinning and gave a F1 error code. F1 error code is CCU error, follow tech sheet and if still not operating could be a welded rely on control, at that time would need a new control. Followed tech sheet instructions, unit is going through a normal cycle, drum moving. When trying to drain it couldnt. Found drain housing clogged up, removed all debris. Draining properly now. If not draining correctly, couldve been giving false error codes. Now unit is working normally. Advised customer if error code comes up again for any controls, all controls are NLA, discontinued. As of now unit is working properly. Op Test Ok"

Part will need to be reordered part is supposed to be stainless not black. Reordering part.; schdld next appmnt for 6/13 MON AM

Cc that at the end of the cycle the water would still be at the bottom. Tested drain pump and it started draining but when i touched it was hot drain pump at the end of the cycle had to be overheating. Replaced drain pump tested unit by draining water out and motor was still cool on the new one. Opt test ok.

"Unit over 20 years old, 23. Cc unit not cooling. Compressor checks good, start device good. Coming right on and correct amps. Let customer know possible leak in evap. Since its this old would suggest replaced comp and evap, evap is discontinued. Even if available customer said they would not want to put money into fixing. 90% of all major parts are discontinued. Customer paid SVC only. ; used 1 SENIORDISCOUNT (senior discount) from stock"

"Replaced slide, opt test ok, customer stated that the door looks uneven on right side, readjust door, showed customer she said it looks good, opt test ok"

Wrong parts order Need the manifold thats whats broken ; ordrng 2 W11241699 (Manifold)s

"Customer want me took check filter on pump found few change and pin remove it put back together and start replacing bellow took top ,console,and front panel off and change bellow then put back together,opt test ok no leaks found"

"Cc unit displays f1e0 when trying to run a bake.Verified f1e0 for eeprom communication error when pressing bake. Power cycled unit at breaker. Ran bake test to 350 degrees several times, no faults, unit heated properly. Op test good. ; O-emld tckt"

"CC that the unit was smoking. Checked the terminal block, good. Checked the control, good. Started a time dry, let run. Not smoking. Found the drain pump broken. Replaced the pump from surplus t/s. Found a lokring line broken. Base is non serviceable. Unit is non repairable. ; ordrng 1 W11368564 (Base), used 1 W11551760 (Pump) from stock"

"Cc that the u it is not cooling. Took temps 60* fresh food and 20* at the freezer. Found full frost on evap, fan not running. Replaced fan from T/S. Op test okAdvice cust to allow 24 hours before restocking unit.; used 1 WP2315539 (MOTOR-EVAP) from stock"

"Cc: frost build up on evap coverFound small amount of frost on evap cover. Found temps in ff section at 39 degrees, freezer at 5 degrees. Unit not completely defrosted from original frost build up. Needs evap clearedAdvised customer to disconnect power for 24 hours to thaw."

"Replaced control, opt test ok, was leaving customer came out and told me there is another error, found code F8E5 for exhaust temp sensor, followed troubleshooting and reset power to the unit and error is gone. Opt test ok"

"Found no voltage going to module and when supply voltage to module it did not light ignitor customer will need module and harness order ; ordrng 1 316580625 (Harness ignitor) and 1 808608801 (Module), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

"Found blade fan not connected but put back together,opt test ok"

"Cc unit does not turn offCustomer stated now the dryer never shuts off, keeps running and heating. Ran dryer test, air fluff cycle, found element is turning on. Heater element is shorted to case. Removed heater element and replaced with truck stock. Ran dryer test, dryer is not heating. Checked all connections and thermals. Found cycling thermostat open, will need replaced. ; ordrng 1 WP3387134 (Thermostat), used 1 279838 (ELEMENT) from stock"

"Cc that FL burner not lighting, diagnosed the unit and unit will need a switch harness, spark module, and fl burner,, put unit back together and try the burner and it lights, customer said she would hold off on the repair and monitor the unit and if the issue returns shell call us to order the parts and replaced them. Opt test ok, estimate only if issue return ; ordrng 1 316135702 (Module) and 1 316219019 (wiring harness) and 1 316237805 (igniter & orifice), used 1 SHIPPING (shipping and handling) from stock"

Cc that unit was making a rattling sound. Unit was fine when i arrived so i took temps freezer was at 6* and ff section was 35* and unit was working in the ff section at the moment so i ran diagnostics and ran the freezer evap fan and it started making the noise took apart freezer section and found frost on the back wall of the freezer and ice buildup under fan explained to customer that if door was probed open it will cause frost or moisture and buildup into ice or frost steamed out ice and explained to customer to make sure for these freezer doors you want to open them from the middle so the door will open straight and not jump any teeth on the rails causing door to not close properly because of being uneven. Opt test ok.

"Cc unit not cooling in ff sectionCustomer stated freezer works fine, but ff section got up to 60 degrees. Ff section is currently reading 44 degrees. Ran diagnostics functions tests, found damper control partially open, not responding when commanded in diagnostics. Checked connection to harness, damper opened up fully. Looks to be intermittent operation from damper control, possible broken wire. Unit Ill need damper control replaced. ; ordrng 1 WPW10594330 (Damper control)"

"Arrived and knocked on both doors and ringing both doorbells not answered, called number on pvr and goes to an automated system. Spoke to mp she called same message, customer came out and stated she had music on and didnt hear me knocking, cc that unit has red water at the bottom verify and unit has red in the water looks like ink or food coloring, pump motor is broken were spray arm clips, try setting the unit to drain pump try to start but the timer shuts off the unit right away had to hold the timer in position so the unit starts. Unit needs cover, drain pump and timer, timer showing discontinued.; ordrng 1 807145201 (cover) and 1 A00126501 (drain pump assy) and 1 154412901 (timer(discontinued)), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that unit is not cooling properly, fresh food section temperature at 68 degrees, freezer section temperature at 35 degrees, evaporator fan is not running, found evaporator frozen solid, heater is working, unit needs new control, no model or serial tag, unable to find part to quote for repair"

Installed regulator OP Test Ok

Cc no heat Found heater open Needs heater ; ordrng 1 DC97-14486A (Heater) and 1 SHIPPING (shipping and handling)

Cc food freezing She adjusted temps 3 days ago and the freezing stopped Advised to watch unit is operating properly

"Replaced spark harness. Good, all burners working. Op Test Ok"

"Cc: not filling with cold during washFound extremely low water pressure from cold water valve. Found house has good pressure. Needs water valve; ordrng 1 WP3979346 (valve,water inlet), used 1 SHIPPING (shipping and handling) from stock"

"Cc: ice maker water line popped out and started squirting everywhere, leaking underneath, ice maker over fillingCustomer stated the ice bin was a solid sheet of ice, the ice maker cycled and never completed the cycle, the water line supplying water to ice maker came loose off the back of the unit and squirted everywhere and the unit leaked out the front under unit. Found ice maker over filling, sticking in cycle. Needs ice maker and ice maker supply line.Advised customer may need water valve(WR57X10086) as well.Customer does not want to repair at this time ; ordrng 1 WR30X10093 (icemaker asm) and 1 WR17X11349 (tube plastic), used 1 SHIPPING (shipping and handling) from stock"

Installed door. Tested ice maker. Op test ok; used 1 TJ80-56 (5/16' X 1/4' JOHN GUEST FITT) from stock

Installed blower wheel. Ran test cycle. Op test ok

"Customer complaint that temperatures are no longer adjustable, confirmed, unit needs new control; ordrng 1 WPW10503278 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that unit is not drying clothes, started normal dry cycle, unit heated, unit tumbles, found screen on outside vent blocking vent door, adjusted, good airflow now, unit is operating as designed"

"Installed new heater and spray arm, op test good."

"Cc of f2e1 error Found ui not responding properly Needs uiCustomer wants to install himself No need for return visit unless they call back ; ordrng 1 W10838672 (console), used 1 SHIPPING (shipping and handling) from stock"

CC that the unit is not working. Confirmed. Found the screen frozen. Tripped the breaker for 30 seconds. Ran diag F6e0 Oven user interface - lost communication at least 10xs. Cleared codes. Started to work. Will need a new ui and lightbulb. Office to reschedule appointment ; ordrng 1 W11428561 (Ui) and 2 W10886919 (Lightbulb)s

"Cc unit was not draining on Bulky Sheets, time is changing by itself, customer said time will drop down or cut down in half and then jump back 20-30 mins higher, lid locked on its own and not unlocking. Look at diagnostics error codes. F3E2, F0E4, F5E4. Ran diagnostics cycle, All components testing good. Checked drain pump. Nothing stuck. Draining properly. Ran test 51/52 load size calibration. Customer wanted pricing estimate on controls. As of now unit is working fine. Do not order parts ; ordrng 1 W11200557 (Main control) and 1 W11106749 (UI), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit not dispensing water. Found water valve not plugged into control from factory. Corrected, cleared error codes. Ran diagnostics and calibration. Good. Op Test Ok"

"Cc that the unit does not starts and shows a red light on the display. Confirmed, found pulley broken will need new pulley. Cust paid parts and SC ; ordrng 1 DC93-00634A (Pulley), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the unit is not working. Ran diag, no error codes. Ran auto test pass. Unit is working properly. Cust told me that they had paid SC over the phone and that if it did not worked to send her a bill. ; O-emld tckt"

"Cc: not tumblingFound belt snapped, rollers worn. Needs dryer repair kit. Installed dryer repair kit. Ran test cycle. Op test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock"

"Installed new water filter head, op test good"

Replaced ice maker. Ice maker cycled and filled with water. Op test ok

Cc no ice Found unit full of ice Advised to watch

"Customer said Lowes did not send them over a receipt for POP, let customer know that we need a POP in order to order parts and repair. Cc unit frosting over in FF section. Found door ice separator not closing all the way.; ordrng 1 W11397167 (Retainer) and 1 W11423781 (Door ice), used 1 SHIPPING (shipping and handling) from stock"